Technical Support Jobs in Saudi

<p>We are looking for a person proficient in communicating with clients via WhatsApp, combining technical support skills with persuasion and sales abilities, and well-versed in the Saudi market, especially the creative agencies sector.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries via WhatsApp in a professional and prompt manner</li><li>Daily follow-up with potential and current clients</li><li>Persuade clients and close sales (Closing)</li><li>Build a trusting relationship with the client from first contact to project closure</li></ul><p><strong>Required skills:</strong></p><ul><li>Previous experience in sales or customer service</li><li>High persuasive and negotiation skills</li><li>Good knowledge of the Saudi market, especially creative agencies</li><li>Politeness in written communication (WhatsApp)</li><li>Commitment and daily follow-up</li></ul><p><strong>Job type:</strong> Part-time</p><p>&nbsp;</p><p><strong>Compensation system:</strong> Commission on every project closed through him/her (percentage to be agreed upon)</p>

<p>&nbsp;<strong>After-Sales Technical Support Engineer</strong> <strong>Company:</strong> AFAQY <strong>Location:</strong> Dammam, Eastern Province, Saudi Arabia&nbsp;</p><p><strong>Employment Type:</strong> Full-time, On-site&nbsp;</p><p><strong>About AFAQY</strong> AFAQY is a leading IT and IoT solutions provider in Saudi Arabia and the wider MENA region, specializing in fleet management, GPS tracking,&nbsp;</p><p>and telematics solutions that help organizations automate workflows, optimize operations, and enhance customer experience.&nbsp;</p><p>Since 2005, AFAQY has partnered with major global technology and IoT brands,&nbsp;</p><p>building long-term trust with local and regional clients across sectors such as transportation, logistics, construction, and telecommunications.&nbsp;</p><p>With operations in KSA, Egypt, Oman, and Qatar, AFAQY is guided by core principles of value for money,&nbsp;</p><p>safe yet simple solutions, and sustainable practices that balance the needs of people, businesses, and the planet.&nbsp;</p><p><strong>Role Description</strong> This is a full-time, on-site role based in Dammam, Eastern Province.&nbsp;</p><p>The After-Sales Technical Support Engineer will act as the technical point of contact for clients after solution delivery,&nbsp;</p><p>ensuring that fleet management and IoT solutions continue to operate reliably and that clients receive a consistently high standard of service.&nbsp;</p><p>Day-to-day responsibilities include:</p><ul><li>Providing technical support to clients on fleet management platforms, GPS tracking devices, sensors, and connected accessories through calls, emails, online meetings, and on-site visits.</li><li>Diagnosing and resolving hardware, connectivity, and platform-related issues, escalating complex cases to the relevant internal teams and following up until full closure.</li><li>Supporting regulatory compliance activities, including vehicle registration and linking on government platforms such as WASL, and helping client fleets remain compliant.</li><li>Conducting client site visits for troubleshooting, installation follow-up, user training, and periodic account reviews.</li><li>Managing support requests, tasks, and service activities through CRM and ticketing systems while maintaining accurate, up-to-date records.</li><li>Coordinating closely with Sales, Operations, and other internal departments to ensure timely resolution and smooth handovers.</li><li>Adhering to SLA response and resolution standards and contributing to periodic service and performance reports.</li><li>Supporting device upgrade and migration initiatives, as well as proactive account health checks.</li><li>Contributing to the continuous improvement of support processes, documentation, and overall client experience.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.</li><li>Minimum of 3 years of experience in technical support, after-sales support, or field service, preferably within telematics, GPS tracking, IoT, or fleet management.</li><li>Strong analytical and troubleshooting skills covering hardware, connectivity (GSM/GPS), and software platforms.</li><li>Excellent written and verbal communication skills in both Arabic and English, with the ability to explain technical matters clearly to technical and non-technical stakeholders.</li><li>Professional and presentable appearance with strong interpersonal skills, suitable for a client-facing role.</li><li>Solid documentation and organizational skills, including preparing reports, maintaining records, and following structured workflows.</li><li>Customer-oriented mindset with the ability to manage multiple priorities and perform well under pressure.</li><li>Familiarity with KSA regulatory requirements for fleet tracking (such as WASL and IVMS) is a strong advantage.</li><li>Hands-on experience with GPS tracking devices and telematics hardware is a strong advantage.</li><li>Valid driving license and willingness to travel to client sites across the Eastern Province.</li><li>High level of professionalism, reliability, and attention to detail, with a commitment to ethical workplace practice.</li></ul><p>&nbsp; &nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic</span><span> Technical Support engineer </span><span>to contribute to the success of our rapidly growing business.</span></p><br><p><span>You would act as the “Technical Support Engineer” role to join our Riyadh office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.</span></p><br><p><span><strong>As a Technical Support Engineer, you will:</strong></span></p><br><p><span>• </span><span>Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.</span></p><br><p><span>• </span><span>Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment.</span></p><br><p><span>• </span><span>Report and follow up with engineering and development to address and resolve product issues.</span></p><br><p><span>• </span><span>Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.</span></p><br><p><span>• </span><span>Running real-time phone or remote access sessions with customers.</span></p><br><p><span>• </span><span>Develop core competency in Fortinet’s product line and technologies.</span></p><br><p><span><strong>We Are Looking For:</strong></span></p><br><p><span>• </span><span>Good knowledge on Firewall and network security</span></p><br><p><span>• </span><span>Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.</span></p><br><p><span>• </span><span>Strong troubleshooting and problem-solving skills in various OSI layer protocols.</span></p><br><p><span>• </span><span>Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.</span></p><br><p><span>• </span><span>Working knowledge of Linux OS, virtualization technologies, and cloud computing.</span></p><br><p><span>• </span><span>Experience in Python or any similar language will be an added advantage.</span></p><br><p><span>• </span><span>Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations.</span></p><br><p><span><strong>Educational and Experience Requirements:</strong></span></p><br><p><span>• </span><span>6 or more years of experience in the computer networking or security industry.</span></p><br><p><span>• </span><span>Bachelor/Master's degree in Electronics/Computer Science/Software Engineering or an equivalent combination of training and experience.</span></p><br><p><span>• </span><span>NSE 4 or equivalent certification – nice to have</span></p><br><p><span>We encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment. If you aspire to experience a challenging, enjoyable, and rewarding career journey, we invite you to consider joining us and bringing solutions that make meaningful and lasting impact to our 660,000+ customers around the globe.</span>&nbsp;<br>&nbsp;</p><br><p>#LI-BG1 #LI-Hybrid</p><br><br><b>Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.</b> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>We are seeking a proactive and skilled L1 Support Engineer to join our IT Managed Services team. This role is responsible for providing first-level technical support, monitoring IT systems, troubleshooting issues, and escalating incidents related to enterprise IT infrastructure, cloud, networking, and security technologies. The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-focused approach to IT operations.&nbsp;</span></p><br><br><br><p>Responsibilities:</p><br><br><br><br><ul><li>Provide first-level support for IT incidents and service requests across various enterprise technologies, ensuring timely resolution and accurate documentation&nbsp;</li><li>Monitor infrastructure components, including compute, storage, networking, security, and cloud environments, responding to alerts and performing initial troubleshooting&nbsp;</li><li>Perform basic administration tasks such as system health checks, log analysis, and routine maintenance activities&nbsp;</li><li>Assist in configuring, provisioning, and maintaining IT systems, including virtualization, cloud platforms, security appliances, and networking devices&nbsp;</li><li>Escalate complex issues to L2/L3 teams while ensuring proper knowledge transfer and ticket documentation&nbsp;</li><li>Follow IT service management (ITSM) processes and best practices, adhering to SLAs for incident response and resolution&nbsp;</li><li>Assist in backup and disaster recovery operations, ensuring data integrity and availability&nbsp;</li><li>Support access management, identity verification, and security compliance procedures&nbsp;</li><li>Document troubleshooting steps, issue resolutions, and system configurations in the knowledge base&nbsp;</li><li>Participate in shift-based operations, including weekends and on-call support as required</li></ul><br><p>Requirements: </p><br><br><ul><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)&nbsp;</li><li>1-3 years of experience in an IT support or infrastructure monitoring role&nbsp;</li><li>Basic knowledge of enterprise IT infrastructure, including compute, storage, networking, security, and cloud platforms&nbsp;</li><li>Familiarity with ITSM tools (ServiceNow) and ticketing systems&nbsp;</li><li>Experience with monitoring tools for system health checks and log analysis&nbsp;</li><li>Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs)&nbsp;</li><li>Strong troubleshooting and diagnostic skills with an analytical approach&nbsp;</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Ability to work in a fast-paced, team-oriented environment&nbsp;</li><li>Customer-centric mindset with the ability to handle technical queries efficiently</li></ul><br><p>Nice to Have:</p><br><br><br><br><ul><li>Certifications such as VMware VCTA, CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator&nbsp;</li><li>Experience with automation tools and scripting (PowerShell, Bash, Python)&nbsp;</li><li>Basic knowledge of cloud computing platforms and hybrid cloud environments&nbsp;</li><li>Understanding of cybersecurity principles and endpoint protection solutions&nbsp;</li><li>Experience with identity and access management tools&nbsp;</li><li>Familiarity with IT asset management and compliance tracking&nbsp;</li><li>Exposure to containerized environments and orchestration tools&nbsp;</li><li>#LI-JB2</li></ul>&amp;#xa;&amp;#xa;<p><span><b>About Rackspace Technology</b></span></p><br><br><p><span>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.</span></p><br><br><br><p><span><b>More on Rackspace Technology</b></span></p><br><br><p><span>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role Overview:</strong><br> DeepSource Technologies is seeking a proactive and customer-focused L1 Support professional to provide first-line technical assistance to end users. The candidate will support various IT systems, troubleshoot issues, and ensure efficient resolution to enhance user satisfaction.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Respond promptly to incoming support requests through phone, email, or ticketing systems.</li><li>Diagnose and resolve common hardware, software, and network issues.</li><li>Document support activities and update tickets with accurate information.</li><li>Escalate complex problems to appropriate higher-level support teams.</li><li>Assist in system setups, installations, and configurations as needed.</li><li>Maintain knowledge base articles for frequent problems and solutions.</li><li>Work closely with other IT teams to ensure timely resolution of incidents.</li><li>Hands-on experience using ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow, Freshdesk) for logging, tracking, and resolving support tickets in line with SLA commitments</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Requisition ID: </b>177934&nbsp;</p><p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.&nbsp;</p><p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><p>&nbsp;</p><p>Position Summary</p><p>The Technical Support Engineer serves as the dealership’s highest technical authority for complex diagnostic cases, warranty escalations, and OEM technical coordination.</p><p>The role supports Workshop Supervisors and Technicians in resolving advanced and repeat faults that require deeper analysis, while ensuring all diagnostic and repair activities meet OEM standards. Acting as the primary technical interface with the manufacturer, the Technical Support Engineer protects the dealership’s brand reputation through accurate reporting, effective recall execution, and strong technical governance.</p><p>In addition, the role plays a key part in developing workshop capability by coaching technicians, driving technical excellence, and supporting continuous improvement initiatives across aftersales operations.</p><p>Key Responsibilities</p><p>Escalated Diagnostics &amp; Case Resolution</p><p>• Lead diagnosis and resolution of complex, repeat, or high-priority technical cases escalated from the workshop</p><p>• Apply structured diagnostic methodologies using advanced tools, OEM systems, and technical documentation</p><p>• Identify root causes of faults and define corrective actions that eliminate repeat failures and comebacks</p><p>• Document detailed case reports including diagnosis steps, root cause analysis, corrective actions, and lessons learned</p><p>OEM Liaison &amp; Field Actions</p><p>• Act as the primary technical contact between the dealership and OEM / Principal technical support teams</p><p>• Manage recall campaigns, Special Service Campaigns (SSCs), and field actions from identification to completion</p><p>• Prepare and submit Technical Reports, Product Quality Reports (PQRs), and warranty escalation cases in line with OEM requirements</p><p>• Ensure timely communication and compliance with OEM technical updates, service bulletins, and field actions</p><p>Technician Coaching &amp; Capability Building</p><p>• Support and coach Technicians and Electrical Technicians on complex repairs, diagnostic strategies, and new technologies</p><p>• Conduct technical training sessions, workshops, and toolbox talks to enhance workshop capability</p><p>• Collaborate with Technical Trainers to identify skill gaps and implement structured development plans</p><p>• Build and maintain a knowledge base of common faults, diagnostic approaches, and OEM technical updates</p><p>Quality, Warranty &amp; Continuous Improvement</p><p>• Ensure all technical work meets OEM diagnostic and repair standards to support warranty claim approval and audit readiness</p><p>• Analyze workshop performance data including comeback rates, First Time Right (FTR), and warranty claims to identify improvement opportunities</p><p>• Lead initiatives to reduce repeat repairs, improve diagnostic accuracy, and enhance workshop efficiency</p><p>• Support continuous improvement programs aligned with dealership operational and quality objectives</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Educational Requirements</p><p>• Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related discipline</p><p>• OEM Master Technician certification or equivalent advanced technical qualification is highly preferred</p><p>Experience Requirements</p><p>• Minimum 7–10 years of progressive experience within a franchised automotive dealership workshop</p><p>• Proven track record of resolving complex technical issues and supporting advanced diagnostics</p><p>• Experience working directly with OEM technical teams, warranty departments, or technical support functions</p><p>• Strong exposure to EV, hybrid systems, ADAS, and modern vehicle electronics is essential</p><p>Technical Skills</p><p>• Expert-level proficiency in OEM diagnostic platforms, scan tools, and oscilloscope-based diagnostic equipment</p><p>• Deep understanding of vehicle systems including powertrain, chassis, body electronics, and high-voltage (HV) systems</p><p>• Ability to perform detailed root cause analysis and produce structured technical reports</p><p>• Strong working knowledge of DMS platforms, warranty systems, OEM portals, and technical reference tools</p><p>• Proficiency in Microsoft Excel and PowerPoint for reporting, analysis, and presentation of technical findings</p></div>

Job Summary:Responsible for providing technical assistance and support to employees or customers, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and applications. Key Responsibilities:Provide first-line technical support through phone, email, chat, or ticketing systems. Diagnose and troubleshoot hardware, software, network, and system-related issues. Install, configure, and maintain computers, software, peripherals, and other IT equipment. Respond to technical support requests and resolve issues within agreed service levels (SLAs). Create, update, and maintain support tickets and technical documentation. Escalate complex or unresolved issues to senior IT teams when required. Assist users with system access, passwords, accounts, and application-related issues. Monitor recurring technical issues and recommend solutions to improve system performance. Support system upgrades, software installations, and IT projects when required. Maintain a high level of customer service and communicate technical solutions clearly to non-technical users. Follow IT security policies, procedures, and best practices. Qualifications:Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.0–2 years of experience in technical support or a similar IT role. Strong troubleshooting and problem-solving skills. Good knowledge of Windows, Microsoft 365, hardware, networking, and IT systems. Experience with ticketing/helpdesk systems is preferred. Good communication and customer-service skills. Relevant certifications such as Comp TIA A+, Network+, ITIL, or Microsoft certifications are an advantage.

1. Job Purpose: <br>Provide professional technical support for Audio Visual (AV) systems, including installation, configuration, troubleshooting, preventive maintenance, and customer support. Ensure systems operate reliably and customer issues are resolved within agreed service levels.<br>2. Key Responsibilities:• Install, configure, test, commission, and maintain AV systems and equipment.• Troubleshoot and repair projectors, professional displays, LED/LCD screens, video walls, interactivedisplays, audio systems, microphones, speakers, amplifiers, control systems, and conferencing solutions.• Support meeting rooms, boardrooms, classrooms, auditoriums, and digital signage solutions.• Configure and troubleshoot signal distribution and connectivity, including HDMI, HDBase T, IP-based AV, audio/video switching, and network-connected AV devices.• Provide technical support for video conferencing and collaboration systems.• Perform preventive and corrective maintenance according to service requirements and SLAs.• Conduct site surveys and support preparation of technical requirements and solution designs.• Diagnose hardware, software, connectivity, cabling, and configuration issues.• Coordinate with manufacturers/OEM technical support for complex escalations.• Complete service reports, Work Orders, installation documents, and customer acceptance documentation.• Maintain accurate records of installed equipment, serial numbers, configurations, and service history.• Provide customer training and basic operational guidance after installation.• Support project teams during installation, testing, commissioning, and handover.• Follow company safety, quality, and technical standards.• Maintain high levels of first-fix performance, response time, resolution time, and customer satisfaction.<br>3. Qualifications & Experience:• Diploma degree in Electronics, Electrical Engineering, IT, Telecommunications, Audio Visual Technology, or related discipline.• Minimum 3–5 years of hands-on AV technical experience.• Strong experience in AV installation, troubleshooting, and maintenance.• Good understanding of AV networking, signal flow, cabling, audio/video protocols, and control systems.• Experience with major professional AV brands is preferred.• OEM or industry AV certifications are an advantage.• Good English communication and technical documentation skills.• Valid Saudi driving license is preferred.<br>4. Required Technical Skills: Strong hands-on knowledge of AV troubleshooting, audio/video signal flow, video conferencing, professionaldisplays/projectors, control systems, AV-over-IP/networking, structured cabling, and testing/diagnostic tools.<br>5.: Key Competencies Technical Expertise• Troubleshooting •Customer Service • Problem Solving •Accountability • Teamwork• Documentation • Time Management • Ability to Work Independently at Customer Sites.

<h3 >About Afaqy</h3> <p >Afaqy is a prominent IT and IoT solutions provider operating across Saudi Arabia and the wider MENA region. Since 2005, Afaqy has specialized in fleet management, GPS tracking, and telematics solutions, helping organizations automate workflows, optimize operations, and enhance customer experience. The company partners with major global technology and IoT brands, serving clients in sectors such as transportation, logistics, construction, and telecommunications. Afaqy maintains operations in KSA, Egypt, Oman, and Qatar, guided by principles of value for money, safe yet simple solutions, and sustainable practices.</p> <h3 >Role Overview: Technical Support Engineer</h3> <p >Afaqy is seeking a <strong >Technical Support Engineer</strong> to join its team in Dammam, Eastern Province. This is a full-time, on-site position. The After-Sales Technical Support Engineer serves as the primary technical point of contact for clients following the delivery of fleet management and IoT solutions. The core responsibility is to ensure the reliable operation of these solutions and to deliver a consistently high standard of service to clients.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide technical support to clients regarding fleet management platforms, GPS tracking devices, sensors, and connected accessories through various channels including calls, emails, online meetings, and on-site visits.</li> <li >Diagnose and resolve hardware, connectivity, and platform-related issues, escalating complex cases to relevant internal teams and ensuring follow-up until resolution.</li> <li >Support regulatory compliance activities, including vehicle registration and linking on government platforms such as WASL, to help client fleets maintain compliance.</li> <li >Conduct client site visits for troubleshooting, installation follow-up, user training, and periodic account reviews.</li> <li >Manage support requests, tasks, and service activities using CRM and ticketing systems, ensuring accurate and up-to-date record-keeping.</li> <li >Coordinate closely with Sales, Operations, and other internal departments to ensure timely issue resolution and smooth handovers.</li> <li >Adhere to Service Level Agreement (SLA) response and resolution standards, and contribute to periodic service and performance reports.</li> <li >Support device upgrade and migration initiatives, as well as proactive account health checks.</li> <li >Contribute to the continuous improvement of support processes, documentation, and the overall client experience.</li> </ul> <h3 >Required Qualifications and Experience</h3> <p >Candidates should possess <strong >2-5 years of experience</strong> in a technical support role, preferably within the IT, IoT, or telematics industry. A valid driving license is required, along with a willingness to travel to client sites across the Eastern Province as needed.</p> <h3 >Work Environment</h3> <p >This is an on-site position based in Dammam, Eastern Province. The role involves direct interaction with clients, including regular travel to client locations within the Eastern Province to provide hands-on support, training, and troubleshooting.</p> <h3 >Application Process</h3> <p >Interested candidates are invited to submit their application for consideration.</p>

<h3 >About ABYAT</h3> <p >ABYAT is a prominent retail store in the Middle East, established in September 2005. The company specializes in home improvement products, operating a 22,000 square meter store that offers over 22,000 items, including elegant tiles, captivating wallpapers, state-of-the-art lighting solutions, and stylish kitchen fixtures. Founded in Kuwait, ABYAT is actively expanding its operations into Saudi Arabia, Qatar, and the UAE, maintaining a strong focus on customer needs and service excellence.</p> <h3 >The Role: Technical Support Engineer</h3> <p >ABYAT is seeking a <strong >Technical Support Engineer</strong> to join its team in <strong >Al Qassim</strong>. This is a <strong >full-time</strong> position requiring <strong >2-5 years of experience</strong> in a technical support role. The successful candidate will be integral to ensuring the smooth operation of IT systems across ABYAT’s retail and corporate environments.</p> <h3 >Role Purpose</h3> <p >The primary purpose of this role is to provide comprehensive technical support, ensuring the availability, reliability, and performance of end-user devices, Microsoft services, retail technology systems, and IT infrastructure. The Technical Support Engineer will serve as the first point of contact for technical incidents and service requests, delivering exceptional customer service and contributing to business continuity.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide first-line technical support for hardware, software, operating systems, and peripheral devices across ABYAT locations.</li> <li >Manage and resolve incidents and service requests through the IT ticketing system, adhering to service level expectations.</li> <li >Administer Active Directory, including user account creation, access management, group membership updates, and employee onboarding/offboarding.</li> <li >Support Microsoft 365 applications, such as Outlook, Teams, and Office applications, and troubleshoot user account and email-related issues.</li> <li >Diagnose and resolve issues related to Windows operating systems, desktops, laptops, printers, and workstations.</li> <li >Perform first-level network troubleshooting, covering connectivity, DNS, DHCP, TCP/IP, LAN, and wireless network issues.</li> <li >Support Point of Sale (POS) systems, receipt printers, barcode scanners, and other retail technology devices to ensure uninterrupted showroom operations.</li> <li >Prioritize and respond quickly to critical business incidents affecting sales operations, store productivity, or management users.</li> <li >Maintain accurate ticket updates, technical documentation, and standard operating procedures.</li> <li >Collaborate with internal teams and vendors to resolve technical issues and support infrastructure-related initiatives.</li> </ul> <h3 >Candidate Profile</h3> <ul > <li >Strong communication and customer service skills.</li> <li >A structured and logical troubleshooting approach.</li> <li >Ability to work independently and take ownership of technical issues.</li> <li >Strong prioritization skills and a sense of urgency when handling business-critical incidents.</li> <li >Calm, patient, and adaptable personality, with the ability to support users from diverse backgrounds.</li> </ul> <h3 >Application Information</h3> <p >Qualified candidates are invited to apply for this position. Salary information will be discussed during the interview process.</p>

Master Works is seeking a Technical Support & Finance Team Enablement professional with 5 years of experience to provide continuous technical assistance to the Finance team to minimize downtime and enhance operational efficiency. The role will support ERP troubleshooting, financial reporting, budgeting and planning, change management, and finance function automation.<br><br>Key Responsibilities<br><br>Provide continuous technical assistance to the Finance team to minimize downtime and enhance operational efficiency Act as the primary point of contact for immediate ERP troubleshooting and user assistance Support complex Excel functions and productivity tools Resolve Windows OS-related technical issues Manage the lifecycle of Change Requests (CRs), from initial drafting and submission to follow-up and final implementation support If required, get an admin user on ERP system and database to support internally for Finance requirements Support identifying and releasing budget reports Support data gathering and releasing budget reports Support automation solutions for any manual Finance processes<br><br>Requirements<br><br>5 years of experience in technical support and Finance team enablement Technical support experience within Finance functions Experience providing ERP troubleshooting and user assistance Knowledge of ERP systems and databases Ability to support Finance requirements through ERP and database administration Strong knowledge of Excel and complex Excel functions Experience resolving Windows OS-related technical issues Experience managing Change Requests (CRs) from drafting and submission through implementation support Experience supporting financial reporting, budgeting, and planning activities Ability to support automation solutions for manual Finance processes<br><br>Job Location: Client Site

Position Title: IT Technical Support Officer Job Location: Riyadh, KSA.<br>Company Overview<br>Riyadh Cables Group is the leading manufacturer of electrical wires and cables in the MENA region, offering innovative power transmission and communication solutions that fuel sustainable development. Our commitment to environmentally responsible practices and cutting-edge technology drives progress across infrastructure, energy, and industrial sectors. We are an equal opportunity employer and value diversity in our workforce with a dynamic environment that encourages growth, innovation, and sustainability.<br>Roles & Responsibilities<br>Technical Support:Provide first-line support to end-users for hardware, software, and network-related issues. Respond to and resolve IT support tickets in a timely manner. Assist users with system errors, connectivity issues, and application malfunctions. Conduct remote or on-site troubleshooting to diagnose and resolve technical problems. System Maintenance:Perform routine system checks, updates, and backups to ensure optimal performance. Monitor system performance and resolve potential issues proactively. Install, configure, and update operating systems, applications, and security software. Maintain and troubleshoot printers, scanners, and other peripheral devices. User Management:Create, manage, and deactivate user accounts in accordance with company policies. Assist with password resets and access control issues. Train users in proper use of hardware, software, and IT resources. Network Support:Assist with maintaining network hardware and configurations, including routers, switches, and wireless access points. Troubleshoot basic network connectivity problems. Work with the network administrator to implement network changes and upgrades. Documentation and Reporting:Document technical issues, solutions, and resolutions for future reference. Maintain an updated inventory of IT equipment and software licenses. Provide regular reports on health and support activities. Collaboration and Projects:Assist with IT projects, including system migrations, hardware rollouts, and software implementations. Collaborate with team members to improve IT processes and user experience.<br>Qualifications & Requirements<br>Associate degree in information technology, computer science or a related field.2 – 5 Proven experience in an IT support role. Relevant certifications (e.g., Comp TIA A+, Network+, Microsoft 365, ITIL) are a plus. Familiarity with desktop operating systems (Windows, mac OS, Linux). Basic understanding of networking principles and protocols.<br>Skills & Technical Knowledge <br>Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Ability to prioritize and manage multiple tasks effectively. Familiarity with remote support tools and ticketing systems. Proficiency in Microsoft Office 365, Active Directory and basic networking. Knowledge of antivirus tools, backup solutions and security protocols. Experience with hardware repairs and replacements.

<h3 >About the Role</h3> <p >Siemens Energy is seeking a <strong >Senior Technical Support Engineer (Compression)</strong> to join their team in Dammam, Eastern region. This full-time role involves serving as a primary technical expert for key clients in the Middle East, focusing on compression-related matters. The position requires over 10 years of experience in the field.</p> <h3 >Role Impact and Context</h3> <p >The Senior Technical Support Engineer will lead root cause investigations for major clients such as Aramco and ADNOC. This role is central to transferring critical field knowledge across cross-functional teams and mentoring junior engineers on maintenance best practices. The work directly contributes to maintaining the reliability of critical compression assets across the region, strengthening Siemens Energy's reputation, and supporting the broader mission of decarbonizing industrial processes.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage the technical client relationship for major Middle East accounts, acting as the primary point of contact and technical advisor for all compression-related issues.</li> <li >Lead complex troubleshooting and root cause analysis for compressors and ancillary systems, utilizing structured methodologies such as FMEA, Fault Tree Analysis, Kepner-Tregoe, and 5 Whys to resolve high-impact client problems.</li> <li >Coordinate cross-functional and cross-regional teams of internal and external technical experts to ensure efficient information flow between client sites, Product Integrity, and Core Technology teams.</li> <li >Collaborate with Sales, Bid Management, and Service teams as the regional subject matter expert, providing technical input for proposals, service strategy, and client-facing decisions.</li> <li >Maintain comprehensive technical documentation, including service reports, maintenance logs, method statements, and equipment records, to ensure traceability and continuity across engagements.</li> <li >Train junior field service engineers and client personnel on routine maintenance and troubleshooting practices.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of 10 years of relevant experience in technical support for compression systems.</li> <li >Demonstrated ability to lead complex troubleshooting and root cause analysis.</li> <li >Experience in coordinating cross-functional teams.</li> <li >Proficiency in technical documentation and reporting.</li> </ul> <h3 >About Siemens Energy</h3> <p >Siemens Energy is an energy technology company with approximately 100,000 employees across more than 90 countries. The company develops future energy systems, aiming to meet global energy demand reliably and sustainably. Their technologies contribute to the energy transition and account for a significant portion of the world's electricity generation. Siemens Energy is committed to decarbonizing the industrial sector through increased electrification, efficiency, and the development of green H2 and derivative fuels.</p> <h3 >Diversity and Inclusion</h3> <p >Siemens Energy values diversity and inclusion, with a workforce comprising over 130 nationalities. The company celebrates individual character and does not discriminate based on ethnic background, gender, age, religion, identity, or disability, fostering an inclusive environment that energizes society.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are hiring Technical Support Engineers for CCTV &amp; video cloud platform. Fresh graduates with related majors are welcome with full training. Core work covers on-site inspection, fault troubleshooting, system commissioning and client technical service. Candidates with passion for network &amp; security technology are preferred, stable career growth and complete welfare package provided.</p><p><br></p><p>Job Responsibilities</p><p>&nbsp;</p><p>1. Communicate and confirm functional requirements with customers, sort out demand details, clarify acceptance standards. Translate customer demands into executable technical schemes, coordinate internal R&amp;D and implementation teams.</p><p>2. Complete deployment, commissioning and go-live for new projects, including IP planning, recording configuration, access permission setup, cloud device registration, storage tuning and platform parameter optimization; assist clients with project acceptance and trial operation support.</p><p>3. Troubleshoot faults of CCTV cameras, NVR, video management platforms, video cloud platforms and security network via remote access or on-site visits; resolve intermediate issues escalated from L1 support and complete work order closure.</p><p>4. Provide technical training and after-sales consultation for client staff, covering live view, playback , account management and basic self-inspection of failures.</p><p>5. Fill in maintenance tickets, inspection reports and fault logs; sort out equipment inventory, network topology and standard operation procedures; accumulate typical cases and FAQs for internal knowledge base.</p><p>6. Coordinate internally with R&amp;D and procurement teams to report product bugs and hardware defects; communicate progress and system operation status with client contacts; collaborate with manufacturer engineers to resolve complex technical issues.</p><p>7. Conduct regular on-site equipment inspections, online rate checks and storage space cleanup; provide emergency standby service for major events and holidays; implement equipment replacement, system upgrades and patch deployment.</p><p>8. Work location: Riyadh. Fluent proficiency in both Arabic and English</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Fresh Graduate</p><p>1. College diploma or above, major in Computer Science, Network Engineering, Telecommunication, Electronic Information, Weak Current Engineering or Automation;</p><p>2. Strong interest in security monitoring, network infrastructure, cloud platform and IT operation &amp; maintenance technologies; self-motivated to learn new skills and develop long-term career in technical field;</p><p>3. Solid basic knowledge of TCP/IP protocol, IP addressing, LAN and switches; proficient in Windows operation; familiarity with basic Linux commands is a plus;</p><p>4. Preferred experience: hands-on practice with Hikvision, Dahua, Uniview cameras, NVR and POE switches; campus lab maintenance or personal server deployment experience;</p><p>5. Clear logical thinking with strong problem-solving ability and hands-on skills; patient communication, good service awareness, careful and responsible working attitude;</p><p>6. Able to work on-site at project locations, take short business trips and participate in shift-based emergency on-call; willing to receive mentor training and grow from L1 to independent L2 support step by step.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>This position offers an exciting opportunity to be part of a technical support team in the field of information technology. A vital role will be played in assisting clients with their technical issues and ensuring a smooth and effective experience. A candidate with a passion for problem-solving and client interaction is sought, as this role provides the chance to develop both technical and communication skills in a supportive and collaborative environment.</p><p>You will work in a dynamic environment where continuous training and educational opportunities are available to enhance your knowledge in the field of information technology. We believe in the importance of employee development and provide training programs that allow you to advance in your career. By working with a diverse team of professionals, valuable experiences will be gained in the field of technical support and information technology.</p><p>If you are looking for an opportunity to be part of a company that values individual efforts and celebrates collective successes, this position is the ideal place for you. Become part of a work culture that focuses on innovation and collaboration, where you can be part of an exciting growth journey in the world of accounting and technical support.</p><ol><li><b>Responsibilities:</b> Provide technical support to clients via phone and email, requiring strong communication skills and the ability to understand and analyze technical issues effectively.</li><li>Diagnose and resolve issues related to software and hardware used in accounting systems, contributing to improved work efficiency and reduced downtime.</li><li>Provide training for new users on how to use systems and software, enhancing their knowledge and increasing their effectiveness in using available tools.</li><li>Update technical documentation and prepare user manuals to ensure accurate and up-to-date information is available to all team members and clients.</li><li>Collaborate with IT teams to develop new solutions and improve existing systems, helping to achieve business objectives and increase productivity.</li><li>Track and document all support tickets and cases in the system, ensuring transparency and enhancing the quality of service provided to clients.</li><li>Participate in regular meetings to exchange ideas and suggestions for improving operations, contributing to a better work environment and performance enhancement.</li><li>Provide regular reports on performance and challenges faced by the team, assisting management in making strategic decisions to improve service.</li><li>Stay updated on the latest trends and developments in information technology, enhancing team capabilities and ensuring the best solutions are provided to clients.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong communication skills with clients to effectively resolve issues.</li><li>Solid knowledge of operating systems and software used in IT.</li><li>Ability to analyze technical problems and propose innovative solutions.</li><li>Strong organizational skills for managing time and multiple tasks.</li><li>Experience using technical support tools such as ticketing systems.</li><li>Good understanding of information technology principles and data security.</li><li>Ability to work within a team and achieve shared goals.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Overview:</strong></p><br><p>We are looking for a skilled <strong>T24 Technical Support Specialist</strong> with a strong focus on <strong>COB (Close of Business) support</strong> to ensure the smooth and uninterrupted operation of core banking activities. The candidate will be responsible for monitoring, maintaining, and troubleshooting T24 technical environments, especially during COB execution cycles. The ideal candidate will have solid experience in T24 architecture, COB performance tuning, issue resolution, and batch job control.</p><br><p><strong>Responsibilities:</strong></p><br><p><strong>COB Monitoring &amp; Execution:</strong></p><br><ul><li>Monitor and manage the daily Close of Business (COB) processing and ensure its completion within the agreed SLA.</li><li>Investigate and resolve COB failures, errors, or delays and provide immediate support to ensure continuity of operations.</li><li>Coordinate with functional users and infrastructure teams to resolve issues affecting COB.</li></ul><p><strong>Technical Support &amp; Maintenance:</strong></p><br><ul><li>Provide technical support for T24 modules, interfaces, and environments.</li><li>Manage and troubleshoot batch jobs, scripts, and environment parameters.</li><li>Perform T24 system health checks, log analysis, and application-level monitoring.</li><li>Ensure uptime and performance of all T24 environments (live, test, development).</li></ul><p><strong>Issue Management &amp; Root Cause Analysis:</strong></p><br><ul><li>Log, track, and resolve incidents related to COB and T24 system operations.</li><li>Conduct root cause analysis of recurring COB-related issues and suggest permanent fixes.</li><li>Document issue resolutions and create knowledge base materials for common incidents.</li></ul><p><strong>Coordination &amp; Communication:</strong></p><br><ul><li>Liaise with Temenos or vendors for issue escalation and patch application.</li><li>Coordinate with infrastructure, database, and application teams during critical support windows.</li><li>Work closely with business users and core banking functional consultants to align support priorities.</li></ul><p><strong>Performance &amp; Automation:</strong></p><br><ul><li>Identify areas for COB process optimization and automation.</li><li>Contribute to performance tuning of COB cycles and batch jobs.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

We are seeking a Technical Support Specialist to provide high-quality IT support. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience in help desk support, assisting end users in a fast-paced environment.<br>Key Responsibilities:Provide technical support for hardware, software, and network-related issues. Diagnose and troubleshoot technical problems efficiently. Respond to support requests via ticketing systems, phone, or email. Install, configure, and maintain computer systems and applications. Support remote users using remote access tools. Document issues, resolutions, and processes in the ticketing system. Collaborate with IT teams to escalate and resolve complex issues. Ensure a high level of customer satisfaction through effective communication and follow-up.<br>Requirements:Diploma or Bachelor's degree in computer science, Information Technology, or a related field. Advanced English language skills. Minimum of 1 year of experience in an IT Help Desk or similar role. Strong knowledge of computer systems, hardware, software, and network connectivity. Experience with IT ticketing systems and remote support tools. Solid understanding of troubleshooting methodologies.<br>Skills:Strong communication skills. Attention to detail and ability to work under pressure. Familiarity with ITIL best practices is a plus.

<div dir="rtl"><h3 >About Alandalus Education and the Role</h3> <p >Alandalus Education l الأندلس التعليمية is seeking a <strong >Technical Support Manager</strong> to join its Information Technology Department. This full-time position is based in <strong >Makkah</strong> and <strong >Jeddah</strong>, and involves overseeing technical support services across all company branches.</p> <h3 >Role Overview</h3> <p >The Technical Support Manager will be responsible for managing and enhancing the delivery of technical services. This includes supervising support teams, developing robust procedures, and ensuring service continuity to maximize user satisfaction throughout the organization.</p> <h3 >Key Responsibilities</h3> <ul > <li >Oversee technical support operations and ensure the quality of services provided.</li> <li >Manage the technical support platform and follow up on user requests in accordance with Service Level Agreements (SLAs).</li> <li >Supervise technical support teams at branches and provide necessary technical guidance.</li> <li >Manage technical assets and monitor their lifecycle.</li> <li >Analyze recurring technical issues and propose appropriate solutions.</li> <li >Prepare periodic reports and performance metrics for technical support services.</li> <li >Coordinate with technical teams to ensure service continuity and improvement.</li> </ul> <h3 >Experience Requirements</h3> <p >Candidates for this role should possess <strong >5 to 10 years of experience</strong> in managing technical support services. This includes a proven track record in supervising support teams and developing effective service delivery procedures.</p> <h3 >Work Environment and Location</h3> <p >This is a <strong >full-time</strong> position within the Information Technology Department. The role requires presence in both <strong >Makkah</strong> and <strong >Jeddah</strong>, supporting technical operations across various company branches.</p> <h3 >Application Information</h3> <p >We invite qualified candidates who meet the outlined requirements to apply for this position.</p></div>

UC Senior Technical Support Engineer Job Summary We are seeking an experienced and technically proficient Unified Communications (UC) Senior Technical Support Engineer to join our team. The successful candidate will have strong hands-on expertise in Avaya Aura, Cisco Unified Communications, Session Border Controllers (SBCs), VoIP, SIP, and enterprise telecommunications technologies. The role is responsible for providing advanced L2/L3 technical support, troubleshooting complex UC and telephony incidents, implementing approved production changes, and supporting solution implementation, upgrades, migrations, and maintenance activities. The ideal candidate will be customer-focused, analytical, and capable of independently resolving complex technical issues while working collaboratively with clients, project teams, network and security teams, and other technical stakeholders. Key Responsibilities Provide L2/L3 technical support for enterprise Unified Communications, telephony, and contact center environments. Configure, implement, maintain, and troubleshoot Avaya Aura and Cisco Unified Communications platforms. Diagnose and resolve complex issues involving VoIP, SIP, H.323, call routing, signaling, codec negotiation, and voice quality. Support, configure, and troubleshoot Session Border Controllers (SBCs) and related UC infrastructure. Troubleshoot end-to-end voice communication issues across LAN/WAN, IP networks, telephony platforms, and carrier/SIP environments. Participate in solution implementations, system upgrades, migrations, expansions, and maintenance activities. Analyze, test, document, and implement approved change requests in production environments while minimizing service disruption. Work directly with customers and internal stakeholders to identify, troubleshoot, and resolve technical issues within agreed SLAs and operational targets. Perform detailed root-cause analysis (RCA) and provide corrective actions and technical recommendations. Monitor system performance and proactively identify potential service-impacting issues. Prepare and maintain technical documentation, system configurations, troubleshooting guides, support procedures, and knowledge articles. Collaborate closely with project, network, security, infrastructure, and service delivery teams to ensure seamless UC service delivery. Provide technical guidance and communicate complex technical concepts clearly to both technical and non-technical stakeholders. Support continuous improvement initiatives related to UC service availability, performance, reliability, and operational efficiency. Mandatory Requirements Saudi National. Minimum 5 years of hands-on experience in Unified Communications, enterprise telephony, telecommunications, and/or contact center environments. Strong hands-on experience with Avaya Aura and/or Cisco Unified Communications platforms. Strong understanding of VoIP protocols, technologies, and enterprise IP networking. Practical knowledge of:SIPH.323DHCPDNSLAN/WANIP networking Voice and telephony technologies Hands-on experience with Session Border Controllers (SBCs). Experience troubleshooting complex voice, signaling, call-routing, and interoperability issues. Experience working in enterprise production environments with defined SLAs and change-management processes. Experience with call center/contact center systems is highly preferred. Relevant technical certifications from Avaya, Cisco, Genesys, or other recognized technology vendors are preferred. Strong analytical, troubleshooting, and problem-solving capabilities. Excellent communication, interpersonal, and customer-facing skills. Ability to work independently while effectively collaborating with cross-functional technical teams. Ability to manage multiple priorities in a fast-paced and technically demanding environment. Preferred / Nice-to-Have Skills Experience with Genesys or other enterprise contact center platforms. Experience with VMware or other virtualization technologies. Exposure to cloud-based Unified Communications and telecommunications environments. Experience supporting UC solution design, implementation, migration, upgrade, and transformation projects. Knowledge of enterprise voice architecture and SIP trunking. Relevant professional certifications in networking, telecommunications, Unified Communications, or contact center technologies. Experience working with telecom carriers, SIP providers, and third-party technology vendors. Employment Details<br>Experience Level: Senior / L2-L3 Technical Support Employment Focus: Unified Communications, Enterprise Telephony & Contact Center Ideal Candidate Profile The ideal candidate is a technically strong, customer-focused, and highly analytical Unified Communications professional with extensive hands-on experience supporting enterprise voice and collaboration environments. The candidate should be capable of independently troubleshooting complex UC and telephony incidents, implementing production changes, supporting technical projects, and contributing to solution implementations, migrations, and upgrades. Strong expertise in Avaya Aura and/or Cisco Unified Communications, SIP, VoIP, SBCs, IP networking, and enterprise voice technologies is essential. The successful candidate will also demonstrate excellent communication skills and the ability to work effectively with customers, technical teams, project stakeholders, and third-party vendors. This position is ideal for a senior UC professional who is looking to take ownership of complex technical challenges and contribute to the reliability, performance, and continuous improvement of enterprise communication services.

<p>Provide 24/7 technical support to end users. Monitor real-time dashboards, alerts, and Command &amp; Monitoring Center operations. Manage user access, workflows, and standard operating procedures. Support digital publishing, social listening, and engagement management. Monitor digital channels and assist with content, trend, and reputation analysis. Ensure smooth day-to-day platform operations and managed services.</p><p><strong>Desired Candidate Profile</strong></p><p>Saudi National (Mandatory) Bachelor's Degree Strong troubleshooting and technical support skills Excellent communication and problem-solving abilities Ability to work in a 24/7 support environment</p><p>Preferred: Experience in IT Support, Technical Operations, Help Desk, Managed Services, or Digital Operations. Knowledge of social media monitoring or digital communication platforms is a plus.</p>