Shipping representative Jobs

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<strong>Company Description<br><br></strong>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br><strong>Job Description<br><br></strong><strong>JOB OVERVIEW <br><br></strong>Housekeeping Public Area Supervisor, include and guiding the housekeeping line staff to ensure that guest rooms, public spaces, and back of house areas are cleaned and maintained according to luxury service standard of Faena Red Sea. To lead a team of public area attendants to ensure that lobbies, restaurants, restrooms, and all the common spaces are spotless, well maintained and aligned with the elevated design and the luxury standard of Faena Red Sea. This role managing staffing, inspections, and training of line employees. The ideal candidate leads by example, ensures compliance with brand and regulatory standards, and contributes to the delivery of an exceptional guest experience.<br><br><strong>Duties And Responsibilities<br><br></strong><ul><li>Supervise all housekeeping activities related to public spaces, ensuring cleanliness, organization, and presentation of all guest and staff-accessible areas, including lobbies, elevators, corridors, restrooms, entrances, driveways, outlets, spa areas, back-of-house corridors, and service elevators. </li><li>Develop and manage daily task checklists and cleaning schedules for Public Area Attendants, ensuring full coverage and timely completion of assignments. </li><li>Ensure readiness of all high-traffic areas during key guest arrival, dining, and event periods, maintaining a sharp focus on first impressions and high visibility areas. </li><li>Provide on-the-spot coaching, reinforce brand standards, and guide team members through daily operational requirements. </li><li>Ensure proper usage, care, and storage of equipment, chemicals, and housekeeping tools, with particular emphasis on safety and efficiency. </li><li>Coordinate and supervise service assessments for outsourced maintenance contracts related to public spaces, including pest control, marble and wood polishing, carpet/upholstery shampooing, façade cleaning, and indoor plant care. </li><li>Maintain updated inventories of all public area-related cleaning equipment, machinery, and consumables; flag irregularities and ensure timely replenishment. </li><li>Assigning cleaning tasks and areas to housekeeping line staff and monitoring their performance. </li><li>Inspecting rooms, hallways, lobbies and public areas for cleanliness and order. </li><li>Conducting training sessions and cleaning methods, equipment uses, and safety procedure. </li><li>Managing the stocking and ordering of cleaning supplies to ensure availability and budget compliance. </li><li>Resoling any guest issues or complaints related to cleanliness in a timely and efficient manner. </li><li>Preparing reports on departmental activities, staff performance, and resource utilization. </li><li>Supervise and inspect housekeeping line staff, ensuring completion of daily assignments. </li><li>Conduct quality inspections to uphold Faena’s cleanliness, presentation, and Forbes 5-star service standards. </li><li>Help develop training programs and facilitate onboarding of new team members. </li><li>Monitor inventory of linens, amenities, and supplies, ensuring par levels and timely restocking. </li><li>Liaise with Front Office, Engineering, and other departments to ensure seamless service delivery and guest satisfaction. </li><li>Support department compliance with health and safety regulations. </li><li>Manage with lost &amp; found, deep-cleaning projects, and VIP arrival preparations. </li><li>Respond to guest service requests and manage in-room service recovery with discretion and professionalism. <br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Diploma or Certificate in Hospitality Management or related field </li><li>Minimum 2 years of experience in housekeeping operations in a luxury hotel, with at least 1 year in a supervisory or Coordinator roll. </li><li>Experience with Forbes or 5-Diamond service standards preferred. </li><li>Familiarity with PMS (Opera) and housekeeping management systems. </li><li>Good understanding of hygiene, sanitation, and safety standards </li><li>Familiarity with housekeeping operations, schedules, and shift planning </li><li>Basic knowledge of inventory control for cleaning supplies and equipment </li><li>Experience in handling guest requests and maintaining service standards in public spaces </li><li>Good communication skills in English (additional languages are an advantage) <br><br></li></ul><strong>Skills<br><br></strong><strong>Additional Information<br><br></strong><ul><li>Strong leadership and team supervision skills </li><li>High attention to detail and cleanliness standards </li><li>Good organizational and time-management skills </li><li>Strong communication and coordination abilities </li><li>Ability to train and guide housekeeping staff </li><li>Problem-solving and quick decision-making skills </li><li>Guest-focused mindset with professional service attitude </li><li>Ability to work under pressure in a fast-paced environment</li></ul>

<strong>Description<br><br></strong>Job Purpose:<br><br>The Implementation Engineer is responsible for deploying, configuring, and integrating software solutions to meet client requirements. This role involves working closely with clients, project managers, and technical teams to ensure successful implementation of software products, addressing any technical challenges that arise during the process. The Implementation Engineer plays a key role in ensuring that the solutions are delivered on time, within scope, and meet the client’s expectations.<br><br><strong>Key Responsibilities And Duties<br><br></strong><ul><li> Collaborate with project managers and clients to understand project scope, objectives, and timelines.</li><li> Develop detailed implementation plans, including timelines, resource requirements, and risk assessments.</li><li> Prepare and configure the necessary software and hardware environments for implementation.</li><li> Install and configure software solutions according to client specifications and project requirements.</li><li> Customize software settings and parameters to align with the client’s business processes and needs.</li><li> Integrate software with existing systems and databases, ensuring seamless data flow and interoperability.</li><li> Conduct thorough testing of the implemented solution to ensure it meets functional, performance, and security requirements.</li><li> Identify and resolve any technical issues or bugs that arise during the testing phase.</li><li> Work closely with quality assurance teams to ensure that the solution is fully functional and ready for deployment.</li><li> Provide training to clients and end-users on how to use the implemented software effectively.</li><li> Create user guides, documentation, and training materials to support client onboarding and usage.</li><li> Offer ongoing technical support to clients during and after the implementation process, addressing any questions or issues.</li><li> Work closely with cross-functional teams, including developers, QA, and project managers, to ensure successful project delivery.</li><li> Communicate regularly with clients to provide updates on implementation progress and address any concerns.</li><li> Act as a liaison between the client and the technical team, ensuring clear communication and understanding<br><br></li></ul>of requirements.<br><br><ul><li> Identify and troubleshoot technical issues that arise during implementation, working to resolve them quickly<br><br></li></ul>and effectively.<br><br><ul><li> Provide root cause analysis for any problems encountered and implement preventive measures to avoid<br><br></li></ul>future issues.<br><br><ul><li> Escalate complex issues to senior engineers or developers when necessary, ensuring timely resolution.</li><li> Gather feedback from clients and internal teams to identify areas for improvement in the implementation<br><br></li></ul>process.<br><br><ul><li> Contribute to the development of best practices and standard operating procedures for software<br><br></li></ul>implementation.<br><br><ul><li> Stay current with industry trends, tools, and technologies related to software implementation and<br><br></li></ul>deployment.<br><br><ul><li> Maintain accurate and up-to-date documentation of implementation processes, configurations, and changes.</li><li> Prepare regular reports on project status, challenges, and outcomes for management and clients.</li><li> Ensure that all documentation is accessible to relevant stakeholders and updated as needed.</li><li> Ensure that all documentation is accessible to relevant team members and updated regularly.</li><li> Align all decisions and strategies with company’s leadership before implementing.</li><li> The team must be flexible with working hours and may need to work during weekends to meet project<br><br></li></ul>deadlines or client needs.<br><br><ul><li> This role requires traveling to various locations as needed to support project implementations, client<br><br></li></ul>meetings, and other business activities<br><br><ul><li> Other duties as assigned within the scope of the job.<br><br></li></ul>All Fakeeh Care employees are responsible for continuous improvement, including:<br><br><ul><li> Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.</li><li> Actively contributing to continuous improvement initiatives, within the scope of the role.</li><li> Adherence to safety protocols and proactively seeking to address any job-related safety concerns.</li><li> Maintaining strict confidentiality of all sensitive information accessed or encountered during work.</li><li> Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness<br><br></li></ul>training and initiatives to prevent cyber threats.<br><br><ul><li> Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.</li><li> Completion of mandatory education as per the requirement, at least one month prior to expiration.<br><br></li></ul><strong>Requirements<br><br></strong>Job Requirements<br><br><strong>Skills And Abilities<br><br></strong><ul><li> Strong understanding of software development and integration, including<br><br></li></ul>proficiency in programming languages, APIs, and databases to effectively<br><br>implement and troubleshoot solutions.<br><br><ul><li> Ability to analyze complex issues, identify root causes, and develop effective<br><br></li></ul>solutions, ensuring seamless implementation and minimal disruption to client<br><br>operations.<br><br><ul><li> Excellent interpersonal skills to work with cross-functional teams and clients,<br><br></li></ul>clearly conveying technical information and gathering requirements to ensure<br><br>successful project delivery.<br><br>Experience: 5-7 years Relevant experience in software implementation, project management, or<br><br>technical support, in a similar role.<br><br>Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a<br><br>related field.<br><br>Language: Excellent command of oral and written English and Arabic.<br><br>Licenses / Certifications: SCE

<p><em>Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.</em></p><p><br></p><p><strong>Job Title:</strong> Pastry Chef</p><p><strong>Department:</strong> Culinary</p><p><strong>Reports to:</strong> Cluster Executive Pastry Chef</p><p><strong>Property: </strong>Shebara Resort</p><p><br></p><p><strong>About Us</strong></p><p>Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.</p><p><br></p><p><strong>The Role</strong></p><p>As a <strong>Pastry Chef</strong>, you will lead the pastry culinary operations with a commitment to craftsmanship, refinement, and excellence, ensuring the delivery of exceptional, high-quality, and consistent pastry creations. You will set the culinary vision for the pastry department, guiding the team in executing refined desserts and baked goods that reflect the sophistication and prestige of the brand. Your role will encompass creative leadership, operational oversight, and uncompromising attention to detail within a fast-paced, luxury environment.</p><p><br></p><p>At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.</p><p><br></p><p><strong>Key Areas of Responsibilities</strong></p><p>Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a <strong>Pastry Chef</strong>, you will need to:</p><p><br></p><ul><li>Oversee and manage the daily operations of the pastry culinary, ensuring all baked goods, desserts, and pastries consistently meet the highest quality and brand standards.</li><li>Lead, supervise, train, and mentor the pastry team, ensuring adherence to all procedures, recipes, and standards for preparation, presentation, and service.</li><li>Ensure the timely and efficient production of all pastry items, maintaining consistency in quality, quantity, and execution across all outlets and service periods reveal.</li><li>Take full ownership of menu development, collaborating with culinary leadership to create innovative, seasonal, and signature dessert offerings that elevate the overall guest experience.</li><li>Manage inventory levels of ingredients and supplies, ensuring accurate forecasting, proper stock rotation, and timely ordering to maintain uninterrupted operations.</li><li>Maintain an exceptionally clean, organized, and safe culinary environment, ensuring full compliance with health, safety, sanitation, and food hygiene regulations.</li><li>Ensure all pastry items are presented and delivered in line with brand standards, maintaining excellence in visual appeal, flavor balance, and texture.</li><li>Collaborate closely with Executive Chefs and the wider culinary team to ensure seamless operations and exceptional service delivery during high-volume and peak periods.</li><li>Implement and oversee quality control processes, ensuring all pastry products are fresh, properly portioned, and consistently meet established standards for taste and appearance.</li><li>Drive cost control initiatives within the pastry section by minimizing food waste, managing portion control, monitoring expenses, and achieving budgetary targets.</li><li>Perform any additional duties as required to ensure the smooth operation of the pastry culinary and contribute to the overall success of the culinary team.</li></ul><p><br></p><p><strong>In Return, What We Offer</strong></p><ul><li>Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.</li><li>Competitive compensation package.</li><li>Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.</li><li>Health Insurance coverage whilst in service.</li><li>A supportive and inclusive work environment that values diversity and collaboration.</li><li>Employee Recognition Programs.</li><li>Daily meals on duty and uniform dry-cleaning services.</li><li>Year-round events of social, wellness programs, charity drives, and sports activities.</li></ul><p><br></p><p><strong>Accessibility and Adjustments</strong></p><p>We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.</p><p><br></p><p><em>Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.</em></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Why SoftwareOne? <br>SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. <br>Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. <br>Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers. <br> <br> The role <br><ul><li>Are you a business analyst looking to kick off your career? </li><li>Do you enjoy bringing structure to imperfect data and providing transparency to business performance? </li><li>Would you like to be part of a growing global IT company that invests in its employees? </li></ul><br><strong>Practical Information </strong> <br>Location: <strong>Riyadh, Saudi Arabia </strong>| Work Arrangement: <strong>Hybrid</strong> | Reports to: <strong>Delivery Lead </strong>| Contract type: <strong>Graduate</strong>| Candidate Eligibility: <strong>Open to Saudi nationals currently based in Saudi Arabia only</strong> | Language Requirements: <strong>Professional fluency in written and spoken English; Arabic native</strong> <br>As our new <strong>Business Analyst Intern</strong>, you will have responsibility for aligning our client's business requirements with the development, direction, and acceptance criteria. Additionally, you will also work with several internal and external stakeholders to report progress, and product improvements. <br><strong>Key Responsibilities</strong> <br><ul><li>Gather, document, and refine business requirements, user stories, and functional specifications in collaboration with stakeholders </li><li>Analyze business processes, identify improvement opportunities, and support business transformation and digital initiatives </li><li>Collect, analyze, and interpret data to identify trends, risks, opportunities, and actionable insights </li><li>Create reports, dashboards, presentations, and recommendations that support informed business decision-making </li><li>Collaborate with business, sales, and technical teams to ensure solutions align with business objectives and stakeholder needs </li><li>Participate in workshops, meetings, and requirement-gathering sessions while maintaining clear and accurate documentation </li><li>Support project delivery through planning, testing, prioritization, progress tracking, and maintaining project documentation </li></ul><br> What we need to see from you <br><ul><li>Bachelor's degree in business, economics, IT, engineering, or a related field </li><li>Recent graduate or early-career professional with up to 1-2 years of experience, including internships </li><li>Solid analytical and problem-solving skills, with the ability to think critically and identify opportunities for improvement </li><li>Foundational understanding of business analysis principles, methodologies, and processes </li><li>Excellent communication and stakeholder management skills, with the ability to collaborate across teams </li><li>Ability to work with data and derive insights; experience with Excel, Power BI, or similar tools is an advantage </li><li>High attention to detail, strong organizational skills, and a structured approach to work </li></ul><br><strong>What we offer</strong> <br>Our company benefits vary based on your location, but always include: <br><ul><li>Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values) </li><li>A mentor who supports your successful start and is at your side with advice and action </li><li>President's Club: Recognition awarded by leadership and your peers </li><li>Lifelong education: A variety of training and development opportunities </li><li>Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future </li></ul><br> Job Function <br>Services <br> Accommodations <br>SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. <br>Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. <br>At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.<br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<strong>Description<br><br></strong>Job Purpose:<br><br>The Implementation Engineer is responsible for deploying, configuring, and integrating software solutions to meet client requirements. This role involves working closely with clients, project managers, and technical teams to ensure successful implementation of software products, addressing any technical challenges that arise during the process. The Implementation Engineer plays a key role in ensuring that the solutions are delivered on time, within scope, and meet the client’s expectations.<br><br><strong>Key Responsibilities And Duties<br><br></strong><ul><li> Collaborate with project managers and clients to understand project scope, objectives, and timelines.</li><li> Develop detailed implementation plans, including timelines, resource requirements, and risk assessments.</li><li> Prepare and configure the necessary software and hardware environments for implementation.</li><li> Install and configure software solutions according to client specifications and project requirements.</li><li> Customize software settings and parameters to align with the client’s business processes and needs.</li><li> Integrate software with existing systems and databases, ensuring seamless data flow and interoperability.</li><li> Conduct thorough testing of the implemented solution to ensure it meets functional, performance, and security requirements.</li><li> Identify and resolve any technical issues or bugs that arise during the testing phase.</li><li> Work closely with quality assurance teams to ensure that the solution is fully functional and ready for deployment.</li><li> Provide training to clients and end-users on how to use the implemented software effectively.</li><li> Create user guides, documentation, and training materials to support client onboarding and usage.</li><li> Offer ongoing technical support to clients during and after the implementation process, addressing any questions or issues.</li><li> Work closely with cross-functional teams, including developers, QA, and project managers, to ensure successful project delivery.</li><li> Communicate regularly with clients to provide updates on implementation progress and address any concerns.</li><li> Act as a liaison between the client and the technical team, ensuring clear communication and understanding<br><br></li></ul>of requirements.<br><br><ul><li> Identify and troubleshoot technical issues that arise during implementation, working to resolve them quickly<br><br></li></ul>and effectively.<br><br><ul><li> Provide root cause analysis for any problems encountered and implement preventive measures to avoid<br><br></li></ul>future issues.<br><br><ul><li> Escalate complex issues to senior engineers or developers when necessary, ensuring timely resolution.</li><li> Gather feedback from clients and internal teams to identify areas for improvement in the implementation<br><br></li></ul>process.<br><br><ul><li> Contribute to the development of best practices and standard operating procedures for software<br><br></li></ul>implementation.<br><br><ul><li> Stay current with industry trends, tools, and technologies related to software implementation and<br><br></li></ul>deployment.<br><br><ul><li> Maintain accurate and up-to-date documentation of implementation processes, configurations, and changes.</li><li> Prepare regular reports on project status, challenges, and outcomes for management and clients.</li><li> Ensure that all documentation is accessible to relevant stakeholders and updated as needed.</li><li> Ensure that all documentation is accessible to relevant team members and updated regularly.</li><li> Align all decisions and strategies with company’s leadership before implementing.</li><li> The team must be flexible with working hours and may need to work during weekends to meet project<br><br></li></ul>deadlines or client needs.<br><br><ul><li> This role requires traveling to various locations as needed to support project implementations, client<br><br></li></ul>meetings, and other business activities<br><br><ul><li> Other duties as assigned within the scope of the job.<br><br></li></ul>All Fakeeh Care employees are responsible for continuous improvement, including:<br><br><ul><li> Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.</li><li> Actively contributing to continuous improvement initiatives, within the scope of the role.</li><li> Adherence to safety protocols and proactively seeking to address any job-related safety concerns.</li><li> Maintaining strict confidentiality of all sensitive information accessed or encountered during work.</li><li> Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness<br><br></li></ul>training and initiatives to prevent cyber threats.<br><br><ul><li> Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.</li><li> Completion of mandatory education as per the requirement, at least one month prior to expiration.<br><br></li></ul><strong>Requirements<br><br></strong>Job Requirements<br><br><strong>Skills And Abilities<br><br></strong><ul><li> Strong understanding of software development and integration, including<br><br></li></ul>proficiency in programming languages, APIs, and databases to effectively<br><br>implement and troubleshoot solutions.<br><br><ul><li> Ability to analyze complex issues, identify root causes, and develop effective<br><br></li></ul>solutions, ensuring seamless implementation and minimal disruption to client<br><br>operations.<br><br><ul><li> Excellent interpersonal skills to work with cross-functional teams and clients,<br><br></li></ul>clearly conveying technical information and gathering requirements to ensure<br><br>successful project delivery.<br><br>Experience: 5-7 years Relevant experience in software implementation, project management, or<br><br>technical support, in a similar role.<br><br>Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a<br><br>related field.<br><br>Language: Excellent command of oral and written English and Arabic.<br><br>Licenses / Certifications: SCE

<p>1. Collaborate with project managers and clients to understand project scope, objectives, and timelines.</p><p>2. Develop detailed implementation plans, including timelines, resource requirements, and risk assessments.</p><p>3. Prepare and configure the necessary software and hardware environments for implementation.</p><p>4. Install and configure software solutions according to client specifications and project requirements.</p><p>5. Customize software settings and parameters to align with the client s business processes and needs.</p><p>6. Integrate software with existing systems and databases, ensuring seamless data flow and interoperability.</p><p>7. Conduct thorough testing of the implemented solution to ensure it meets functional, performance, and security requirements.</p><p>8. Identify and resolve any technical issues or bugs that arise during the testing phase.</p><p>9. Work closely with quality assurance teams to ensure that the solution is fully functional and ready for deployment.</p><p>10. Provide training to clients and end-users on how to use the implemented software effectively.</p><p>11. Create user guides, documentation, and training materials to support client onboarding and usage.</p><p>12. Offer ongoing technical support to clients during and after the implementation process, addressing any questions or issues.</p><p>13. Work closely with cross-functional teams, including developers, QA, and project managers, to ensure successful project delivery.</p><p>14. Communicate regularly with clients to provide updates on implementation progress and address any concerns.</p><p>15. Act as a liaison between the client and the technical team, ensuring clear communication and understanding of requirements.</p><p>16. Identify and troubleshoot technical issues that arise during implementation, working to resolve them quickly and effectively.</p><p>17. Provide root cause analysis for any problems encountered and implement preventive measures to avoid future issues.</p><p>18. Escalate complex issues to senior engineers or developers when necessary, ensuring timely resolution.</p><p>19. Gather feedback from clients and internal teams to identify areas for improvement in the implementation process.</p><p>20. Contribute to the development of best practices and standard operating procedures for software implementation.</p><p>21. Stay current with industry trends, tools, and technologies related to software implementation and deployment.</p><p>22. Maintain accurate and up-to-date documentation of implementation processes, configurations, and changes.</p><p>23. Prepare regular reports on project status, challenges, and outcomes for management and clients.</p><p>24. Ensure that all documentation is accessible to relevant stakeholders and updated as needed.</p><p>25. Ensure that all documentation is accessible to relevant team members and updated regularly.</p><p>26. Align all decisions and strategies with company s leadership before implementing.</p><p>27. The team must be flexible with working hours and may need to work during weekends to meet project deadlines or client needs.</p><p>28. This role requires traveling to various locations as needed to support project implementations, client meetings, and other business activities</p><p>29. Other duties as assigned within the scope of the job.</p><p>All Fakeeh Care employees are responsible for continuous improvement, including:</p><ol><li>Performing all duties and tasks in a manner that supports Fakeeh s Person-Centered care values.</li><li>Actively contributing to continuous improvement initiatives, within the scope of the role.</li><li>Adherence to safety protocols and proactively seeking to address any job-related safety concerns.</li><li>Maintaining strict confidentiality of all sensitive information accessed or encountered during work.</li><li>Complying with cybersecurity policies and standards to protect Fakeeh s systems and participating in awareness training and initiatives to prevent cyber threats.</li><li>Adhering to and upholding Fakeeh Care s code of conduct, policies and ethical standards.</li><li>Completion of mandatory education as per the requirement, at least one month prior to expiration.</li></ol><p><strong>Desired Candidate Profile</strong></p><h3>Job Requirements</h3>Skills and Abilities:<br>-Strong understanding of software development and integration, includingproficiency in programming languages, APIs, and databases to effectivelyimplement and troubleshoot solutions.<br>-Ability to analyze complex issues, identify root causes, and develop effectivesolutions, ensuring seamless implementation and minimal disruption to clientoperations.<br>-Excellent interpersonal skills to work with cross-functional teams and clients,clearly conveying technical information and gathering requirements to ensuresuccessful project delivery.<br>Experience:<br>5-7 years Relevant experience in software implementation, project management, ortechnical support, in a similar role.<br>Education:<br>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.<br>Language:<br>Excellent command of oral and written English and Arabic.<br>Licenses / Certifications:<br>SCE

<p>A Teacher of Physics is responsible for supporting the classroom teacher with their responsibility for the education of all pupils, to assist with pupils learning, the provision of care and the management of pupils behaviour under the discretion of teaching staff/senior colleagues. The post includes a responsibility to safeguard and promote the welfare of children.</p><p><b>Main Responsibilities</b></p><ul><li>Support pupils personal, social, and health needs, ensuring safety and welfare.</li><li>Supervise and engage pupils in learning tasks and activities.</li><li>Provide 1:1 or small group support for withdrawn students.</li><li>Build positive relationships and promote inclusion and independence.</li><li>Assist teachers with lesson preparation, displays, and behaviour management.</li><li>Maintain pupil records and report progress or concerns to teachers.</li><li>Support curriculum delivery, including literacy, numeracy, and ICT activities.</li><li>Prepare and manage classroom resources and equipment.</li><li>Follow school policies on safeguarding, health, safety, and confidentiality.</li><li>Participate in meetings, training, supervision, and educational visits.</li></ul><p>Apply now to discover the full scope of responsibilities</p><p><strong>Desired Candidate Profile</strong></p><p>Skills and Qualifications</p><ul><li>Undergraduate degree (Education or equivalent)</li><li>2 to 3 years preferred worked in International school environment</li></ul><p>Apply now to explore the full range of required skills</p>

<p>Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries.<br><br></p><p><br><br>Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.<br><br></p><p><br><br>Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.<br><br></p><p><br><br>We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.<br><br></p><p><br><br>Please visit our website: www.turnerandtownsend.com<br><br><br><br></p><strong>Job Description<br><br></strong><p>Turner and Townsend are looking to recruit a Cost Manager, to support our Infrastructure team in Riyadh, working on a various types and sizes of projects either in the pre-contract estimating stages or post contract on site. <br><br></p><p>With a market leading client base and a varied portfolio of projects, this is an exciting time to join the growing business unit and develop a career with Turner &amp; Townsend. <br><br> <br><br>You will be working within a professional and ambitious team, where you will receive excellent support to progress your career. <br><br> <br><br><strong>Role Overview:<br><br></strong></p><ul><li>To support the Cost Management team, taking responsibility for allocated tasks. </li><li>To help us provide excellent service delivery to our clients, gain their trust and enhance our reputation. </li><li>To help us ensure that client objectives are met through the delivery of an effective cost management service from pre-contract to construction completion. </li></ul><p><strong>Responsibilities:<br><br></strong></p><ul><li>Measurement of building works and/or Civil, structureal, archiectural and MEP works. </li><li>Taking personal responsibility for work produced. </li><li>Assisting the team to ensure accurate and timely production of information and reports. </li><li>Interfacing with team members in a professional manner. </li><li>A desire to progress your career to the next level. <br><br></li></ul><strong>Qualifications<br><br></strong><p><strong>Key Experience and Requirements:<br><br></strong></p><ul><li>Knowledge of and experience in the Real Estate / Property sector. </li><li>Knowledge of the Cost Management / Quantity Surveying profession. </li><li>Basic experience in the measurement and quantification of building works and Bills of Quantities. </li><li>Professional approach and confident in your ability to add value to our team. </li><li>Ability to work with others and accept instruction in a team environment. </li><li>Willingness to listen and learn and develop your skills. </li></ul><p><strong>Skills Required: <br><br></strong></p><ul><li>Degree qualified in Quantity Surveying or similar. </li><li>Desire to obtain Professional membership i.e. MRICS. </li><li>Minimum 1 year experience in a similar role. </li><li>Knowledge of the construction industry. </li><li>Knowledge of CostX is an advantage. <br><br></li></ul><strong>Additional Information<br><br></strong><p><em>Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.<br><br></em></p><p><em>We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. <br><br></em></p><p><em>Turner &amp; Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.<br><br></em></p><p><em>Please find out more about us at www.turnerandtownsend.com/<br><br></em></p><p><br><br></p><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects: <br><br></p><p>Twitter<br><br></p><p>Instagram<br><br></p><p>LinkedIn<br><br></p><br><p><em>It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time. <br><br></em></p><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of Turner &amp; Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.</em></p>