Shipping Manager Jobs in Saudi

A leading General Contracting Company in Saudi Arabia is seeking an experienced Logistics Manager to oversee and manage all logistics operations across multiple construction projects. Key Responsibilities:• Manage logistics, transportation, warehousing, and material distribution activities across all projects.• Oversee fleet operations, heavy equipment allocation, mobilization, and utilization.• Coordinate with Procurement, Projects, Technical Office, and Operations teams to ensure uninterrupted project execution.• Monitor inventory, logistics costs, equipment productivity, and transportation efficiency.• Manage workforce transportation, camp logistics, and site support services.• Establish logistics procedures, KPIs, and reporting systems to improve operational performance.• Lead and develop logistics, fleet, and warehouse teams. Requirements:✔ Bachelor's Degree in Logistics, Supply Chain, Engineering, Business Administration, or related field.✔ Minimum 10 years of experience in logistics management.✔ Proven experience in Construction / Contracting Companies is mandatory.✔ Strong knowledge of fleet management, heavy equipment operations, warehousing, and project logistics.✔ Experience managing logistics operations for multiple projects simultaneously.✔ Excellent leadership and communication skills.✔ Proficiency in ERP systems and Microsoft Office. Preferred:• Experience in large-scale construction, infrastructure, industrial, or government projects.• GCC experience is highly preferred.

Purpose of the Role:<br>A leading company in the travel and tourism industry is looking for an experienced Key Account Manager to manage strategic corporate accounts, strengthen long-term client relationships, and identify opportunities for retention and revenue growth.<br>Key Responsibilities:• Build and maintain strong relationships with key corporate clients• Develop account retention and growth strategies• Manage client onboarding and monitor overall account health• Conduct regular strategic business reviews with clients• Ensure agreed service levels are met and resolve escalated issues• Identify upselling and account expansion opportunities• Coordinate with sales and operational teams to ensure a seamless client experience• Negotiate contracts and manage enterprise-level accounts• Monitor account performance and prepare business reports<br>Requirements:• Bachelor’s degree in business administration, Economics, or a related field• 10+ years of experience in account management, customer success, or corporate sales• Strong experience within airlines, OTAs, travel agencies, or the tourism industry• Proven experience managing large corporate accounts and negotiating contracts• Excellent communication, presentation, and negotiation skills• Strong problem-solving and stakeholder-management abilities• Proactive, commercially driven, and results-oriented

Project Manager – Construction Supervision (Developer Side)<br><br>Qualifications & Experienc<br>e<br>Bachelor’s Degree in Civil Engineering or Architecture. Minimum 10 years of experience in construction and real estate development projects. Minimum 5 years of Developer/Client-side experience managing construction supervision and project delivery. Proven experience in Hospitality, High-Rise, and Infrastructure projects. Experience managing Supervision Consultants and Contractors. Strong knowledge of contract administration, VOs, EOTs, claims, payment certifications, and project close-out. PMP certification is preferred. FIDIC knowledge/certification is an advantage. Proficiency in Primavera P6 and/or Microsoft Project, with good Microsoft Office skill<br>s.<br>Key Responsibilit<br>ies<br>Lead the construction supervision phase from NTP through final handover. Manage Supervision Consultants and Contractors to ensure compliance with scope, quality, budget, schedule, and HSE requirements. Monitor project progress, risks, and KPIs, and implement recovery plans when required. Review execution plans, construction methodologies, variation orders, EOTs, and contractual claims. Coordinate with authorities, operators, utilities, and internal stakeholders to ensure successful project delivery and operational readiness. Prepare executive progress reports and support commissioning, handover, and contract close-<br>out.<br>Preferred Background Experience with Real Estate Developers, Hospitality, High-Rise, Infrastructure, and Master-Planned Community developments is highly prefe<br>rred.

Job Summary:<br>Our client is seeking a highly experienced Business Development Manager to lead growth strategies, drive market expansion, and strengthen the company's position through strategic partnerships and new business opportunities.<br>Responsibilities:<br>Lead and execute business development strategies aligned with company goals. Analyze market trends and competitors to identify growth opportunities. Develop and enhance products and services to meet market needs. Monitor and evaluate government tenders and projects. Prepare and review technical and financial proposals. Build and manage strategic relationships with key partners and clients. Represent the company at conferences and industry events within the Kingdom. Collaborate with internal departments to ensure alignment in business development efforts. Monitor overall performance and provide periodic reports to senior management. Providing Support and assistance to the pre-sales team.<br>Qualifications:<br>Bachelor's degree in Business Administration or a related field. Minimum of 3 years of experience in business development. Strong knowledge of government tenders and bidding processes. Proven experience in market analysis and identifying growth opportunities. Advanced negotiation and deal-closing skills. Ability to build and manage strategic partnerships. Strong leadership and management skills. Excellent communication and presentation skills.

Job Title: Project control Manager, experienced in the construction of Cross-Country Pipelines. Job Location: Saudi Arabia Year of Experience: 10 years Education- Engineer Roles and Responsibilities-· Control and Manage the Project of all phase’s interns of project planning, scheduling, Monitoring, Reporting, Change Management & Control etc.· Schedule Management.· Cost Management· Change Management· Key Resource Management.· Scope / Change management.· Proposal Management (Bidding Decision and Costing Management) Strategic Planning.· He should be capable of interface with all internal departments heads and assembling timeline project execution program.· Ensuring the Project controls team produce weekly / monthly reports in line with the project and company reporting calendar, providing details on progress, actuals, forecast and explanation of variances.· Ensure that project controls processes are consistently applied across the project.· Manage governance to ensure robust cost and schedule performance for the agreed Scope of Work across integrated programs managed across multiple suppliers.· He shall be familiar with National and International standards, and Saudi Aramco Standards.· Working knowledge of engineering, procurement, contracts, construction, and start-up / set up work processes.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>A leading Big 4 consulting firm is seeking a Senior Manager or Director-level Labor Market Policies &amp; Strategy professional to lead the delivery of a strategic public sector engagement in Saudi Arabia.<br> Key Requirements 12+ years of experience in labour market policies, employment strategies, workforce development, or related fields.<br> Strong understanding of labor market policies and strategies in Saudi Arabia and internationally .<br> Demonstrated experience in developing, reviewing, or supporting labor market strategies, employment policies, and workforce development initiatives .<br> Familiarity with international frameworks and standards of organizations such as: International Labour Organization (ILO) World Bank United Nations (UN) Experience engaging with senior government stakeholders , including ministerial and executive leadership.<br> Strong strategic thinking, policy analysis, stakeholder management, and communication skills.<br> Previous experience supporting government entities or public sector transformation initiatives is preferred.<br> Experience in the GCC and public sector advisory projects is highly desirable.<br> Engagement Details Onsite assignment in Saudi Arabia.<br> Initial contract duration of six months.<br> Immediate availability</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

The Manager - IT Delivery Management is responsible for overseeing the end-to-end delivery of IT projects and initiatives, ensuring solutions are delivered on time, within budget, and aligned with business objectives. The role manages project execution, stakeholder engagement, vendor coordination, governance, and delivery performance across multiple technology workstreams.<br><br>Key Responsibilities<br><br> Lead the planning, execution, monitoring, and successful delivery of IT projects and programs. Manage project scope, timelines, budgets, resources, risks, and dependencies. Collaborate with business stakeholders to gather requirements and ensure alignment with strategic objectives. Coordinate cross-functional teams, including internal IT teams, vendors, and consultants. Establish and maintain project governance, reporting, and delivery standards. Monitor project performance and provide regular status updates to leadership. Manage change requests, issue resolution, and risk mitigation activities. Ensure compliance with IT policies, security standards, and organizational governance requirements. Drive continuous improvement in delivery methodologies, processes, and tools. Support resource planning, capacity management, and prioritization of project portfolios<br><br>Requirements<br><br>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. 5-7 years of experience in IT project delivery, program management, or technology implementation.

We are seeking an experienced Sales Manager – Meat & Culinary Ingredients to drive business growth across the GCC and Levant regions. The successful candidate will be responsible for promoting and selling functional food ingredients for meat, poultry, seafood, and related food applications while providing technical support to customers and developing strong relationships with key stakeholders.<br>Qualifications:Bachelor's degree in Food Science, Meat Technology, Animal Science (with meat processing experience), or a related field. Minimum 5 years of experience in technical sales of food ingredients, or a combination of production, R&D, and commercial roles. At least 2–3 years of experience working with ingredients for meat, poultry, seafood, or related food applications. Strong understanding of the GCC food industry, with particular knowledge of the Saudi Arabian market. Proven ability to manage customer relationships and deliver commercial growth. Experience conducting product trials, technical presentations, and customer support activities. Fluent in Arabic and English (both written and spoken). Willingness to travel extensively across GCC and Levant regions Candidates must be currently based in Saudi Arabia, with preference given to those located in Jeddah. Must hold a valid and transferable Iqama

<b>Join Integral Hotel Supplies as a Supply Chain Manager!</b><br>We are seeking a skilled and experienced individual to lead our logistics and supply chain operations in Jeddah, Saudi Arabia. As a critical leadership role, you will drive operational excellence and develop long-term strategies. Your objective will be to ensure the efficiency and resilience of our supply chain network.<br><br><b>Key Responsibilities:</b><ul><li>Develop and implement logistics and supply chain strategies aligned with commercial goals.</li><li>Manage all logistics operations including warehousing, inventory management, transportation, and distribution.</li><li>Lead and mentor the logistics team, fostering a high-performance culture.</li><li>Oversee budgets and identify opportunities for profitability and efficiency.</li><li>Build and maintain relationships with suppliers and carriers.</li><li>Analyze performance metrics to identify bottlenecks and implement improvements.</li><li>Ensure compliance with local and international trade laws and safety standards.</li><li>Collaborate with senior management to ensure cohesive operational workflows.</li></ul><br><b>Qualifications:</b><ul><li>Proven success in a senior leadership role in logistics or supply chain management.</li><li>Bachelor's degree in Supply Chain Management, Business Administration, or Logistics.</li><li>Comprehensive knowledge of supply chain principles.</li><li>Strong financial acumen with experience in budgeting and cost control.</li><li>Exceptional leadership and communication skills.</li><li>Experience in the Saudi Arabian market is preferred.</li></ul>

<b>Join Front End Limited Company as a Business Development Manager – Power &amp; New Energy!</b><br>We are seeking a dynamic individual responsible for driving sales across solar PV, battery energy storage systems (BESS), power cables, and new-energy solutions. This role combines market development with exclusive-partner management and project origination, identifying opportunities and collaborating with developers, EPCs, utilities, commercial &amp; industrial clients, and government entities.<br><br><b>Key Responsibilities:</b><ul><li><b>Sales Growth &amp; Market Development:</b> Own and grow the sales pipeline for renewable energy solutions.</li><li><b>Exclusive Partner &amp; Channel Management:</b> Strengthen relationships with key partners and translate their offerings.</li><li><b>Project Origination &amp; Deal Closing:</b> Lead project opportunities from lead generation to contract signing.</li><li><b>Strategy, Coordination &amp; Reporting:</b> Provide market intelligence and ensure deliverable proposals.</li></ul><br><b>Required Qualifications &amp; Experience:</b><ul><li>6+ years of experience in business development or sales in energy solutions.</li><li>Track record of closing project-level deals in relevant fields.</li><li>Strong commercial skills in pricing and contract negotiation.</li><li>Bachelor's degree in Engineering, Business, or related field.</li></ul><br><b>Preferred Attributes:</b><ul><li>Familiarity with the Saudi/GCC energy landscape.</li><li>Established network in the renewables and utilities ecosystem.</li><li>Excellent communication skills.</li></ul>

<b>Join Blue Spark Energy as a Business Development Manager!</b><br>We are seeking a dynamic individual to drive sustainable revenue growth within the Kingdom of Saudi Arabia. This role is crucial to establishing Blue Spark Energy as a leader in pulsed-power wellbore remediation technology.<br><br><b>Key Responsibilities:</b><ul><li><b>Strategic Sales Plan Execution:</b> Develop and execute comprehensive sales plans to capture market share.</li><li><b>Revenue Delivery:</b> Drive quarterly and annual revenue targets while maintaining accurate sales forecasts.</li><li><b>Customer and Partner Relationship Management:</b> Build and maintain relationships with clients and partners, ensuring high levels of customer satisfaction.</li><li><b>Lead Generation and Market Development:</b> Identify and pursue new market opportunities, strengthen partnerships, and represent Blue Spark at industry events.</li></ul><br><b>Qualifications:</b><ul><li>Minimum 10+ years in sales and business development in the energy services sector.</li><li>Proven track record of managing complex sales and negotiating high-value contracts, particularly with Saudi Aramco.</li><li>Bachelor’s degree in Engineering, Business, or related field; advanced degree preferred.</li><li>Fluent in English, Arabic skills are a plus.</li></ul><br>We value collaboration, creativity, and a customer-focused approach. If you thrive in a fast-paced environment and possess strong problem-solving skills, we want to hear from you!

<b>Join Integral Hotel Supplies as a Supply Chain Manager!</b><br>We are seeking a skilled and experienced individual to lead our logistics and supply chain operations in Jeddah, Saudi Arabia. As a critical leadership role, you will drive operational excellence and develop long-term strategies. Your objective will be to ensure the efficiency and resilience of our supply chain network.<br><br><b>Key Responsibilities:</b><ul><li>Develop and implement logistics and supply chain strategies aligned with commercial goals.</li><li>Manage all logistics operations including warehousing, inventory management, transportation, and distribution.</li><li>Lead and mentor the logistics team, fostering a high-performance culture.</li><li>Oversee budgets and identify opportunities for profitability and efficiency.</li><li>Build and maintain relationships with suppliers and carriers.</li><li>Analyze performance metrics to identify bottlenecks and implement improvements.</li><li>Ensure compliance with local and international trade laws and safety standards.</li><li>Collaborate with senior management to ensure cohesive operational workflows.</li></ul><br><b>Qualifications:</b><ul><li>Proven success in a senior leadership role in logistics or supply chain management.</li><li>Bachelor's degree in Supply Chain Management, Business Administration, or Logistics.</li><li>Comprehensive knowledge of supply chain principles.</li><li>Strong financial acumen with experience in budgeting and cost control.</li><li>Exceptional leadership and communication skills.</li><li>Experience in the Saudi Arabian market is preferred.</li></ul>

Role Overview This is a full-time, on-site role based in Riyadh. The Media Consultancy Manager will lead client relationships, manage and develop a team, and take ownership of media and digital strategy, performance, and optimisation across assigned accounts.<br>Key Responsibilities• Own senior client relationships and act as the lead strategic partner across accounts• Lead, mentor, and coach team members to ensure high performance and development• Review media and digital campaign performance, identifying optimisation and improvement opportunities• Develop media and digital strategies, including planning, optimisation, and performance enhancement• Build strong relationships with clients and internal and external stakeholders• Maintain up-to-date knowledge of the media and digital landscape, tools, platforms, and data• Make confident, commercially sound decisions to deliver against agreed KPIs<br>Requirements• Bachelor’s degree• Minimum 4 years’ experience in media planning and digital, within a leading media or digital agency• Strong analytical capability with the ability to translate data into insights and actions• Excellent written and verbal communication and presentation skills• Hands-on experience managing and optimising media and digital campaigns• High attention to detail, accountability, and strong team collaboration

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p>Jasara Program Management Company (Jasara PMC) is a leading <strong>Joint Venture between Public Investment Fund (PIF), Jacobs, and Saudi Aramco</strong>, established to deliver world-class program management services across the Kingdom of Saudi Arabia. Jasara plays a key role in supporting the realization of <strong>Saudi Vision 2030</strong>, particularly in delivering giga-projects and large-scale infrastructure developments.</p> <p>We are seeking an accomplished Handover / Completions Manager to join JASARA PMC. The Handover / Completions Manager is responsible for managing and overseeing the end-of-project phase, ensuring all construction works are completed, tested, documented, and handed over to the client in full compliance with contractual, regulatory, and quality requirements. This role ensures a smooth transition from construction to operation.</p> <strong>Key Responsibilities</strong> <p> </p> <strong>Project Completion Strategy</strong> <p> </p> <ul> <li>Develop and implement a comprehensive <strong>handover and completion strategy</strong> </li> <li>Define completion milestones, timelines, and deliverables aligned with the overall project plan</li> <li>Lead readiness reviews to ensure all disciplines are aligned for project close-out</li> </ul> <p> </p> <strong>Snagging &amp; Close-Out Management</strong> <p> </p> <ul> <li>Manage and oversee <strong>snagging and de-snagging processes</strong> </li> <li>Ensure timely identification, tracking, and closure of all defects</li> <li>Provide regular reporting on completion status and outstanding items</li> </ul> <p> </p> <strong>Testing &amp; Commissioning Oversight</strong> <p> </p> <ul> <li>Coordinate and monitor all <strong>testing and commissioning activities</strong> </li> <li>Ensure systems are fully functional and compliant with project specifications</li> <li>Collaborate with engineering, MEP, and specialist teams</li> </ul> <p> </p> <strong>Handover Documentation</strong> <p> </p> <ul> <li>Ensure completeness and accuracy of all required documentation, including: </li> <ul> <li>As-built drawings</li> <li>Operations &amp; Maintenance (O&amp;M) manuals</li> <li>Warranties and certifications</li> <li>Regulatory approvals</li> </ul> <li>Maintain structured and auditable document control throughout completion phase</li> </ul> <p> </p> <strong>Client Handover &amp; Stakeholder Engagement</strong> <p> </p> <ul> <li>Manage the formal <strong>project handover process</strong> to the client/end-user</li> <li>Lead inspections, walkthroughs, and approvals</li> <li>Act as the primary interface during the handover phase with: </li> <ul> <li>Clients</li> <li>Consultants</li> <li>Contractors</li> <li>Authorities</li> </ul> <li> </li> </ul> <p> </p> <strong>Quality Assurance &amp; Compliance</strong> <p> </p> <ul> <li>Ensure all works meet <strong>contractual quality and compliance standards</strong> </li> <li>Collaborate with QA/QC teams to close non-conformances</li> <li>Drive continuous improvement across close-out activities</li> </ul> <p> </p> <strong>Risk &amp; Issue Management</strong> <p> </p> <ul> <li>Identify potential risks impacting completion timelines</li> <li>Develop mitigation strategies and recovery plans</li> <li>Resolve issues proactively to avoid delays in handover</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> </p> <ul> <li>Bachelor s degree in Engineering, Construction Management, or related discipline </li> <li>Minimum 10 years of total experience in project delivery</li> <li>Minimum 3-5 years in <strong>handover, completions, or project close-out roles</strong> </li> <li>Experience working on <strong>large-scale infrastructure or giga-projects</strong> preferred</li> </ul><p></p></section>

<div dir="rtl"><h3 >نظرة عامة على الوظيفة</h3> <p >تبحث شركة قافلة الزمن، ومقرها في المدينة المنورة، عن <strong>مدير تسويق</strong> للانضمام إلى فريقها بدوام كامل. يتولى شاغل هذه الوظيفة مسؤولية الإشراف الكامل على الأنشطة التسويقية للشركة، بدءاً من المشاركة في وضع الأهداف والسياسات والخطط التشغيلية المتعلقة بالتسويق وصولاً إلى تطبيقها ومتابعتها. يضمن الدور كفاءة وفعالية العمليات اليومية، مع التأكد من توافر كافة الموارد التقنية اللازمة لسير العمل بأعلى مستويات الجودة. يتطلب الدور خبرة عملية تتراوح بين 2 و 5 سنوات في مجال التسويق.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >المشاركة في صياغة الأهداف والسياسات والمبادرات والخطط التشغيلية المتعلقة بالتسويق، ومتابعة تنفيذها لضمان فعاليتها وتحقيقها للأهداف المحددة.</li> <li >تطوير الخطط التسويقية السنوية والخطط الإعلانية والبرامج الترويجية للشركة، بالتنسيق مع الأقسام والجهات ذات العلاقة.</li> <li >الإشراف على تطبيق الخطط التسويقية والإعلامية، وضمان تنفيذها بدقة وفقاً للإجراءات والمواعيد والميزانيات المعتمدة، مع التأكد من تحقيقها لأهداف الشركة التسويقية.</li> <li >بناء وتطوير علاقات استراتيجية مع الشركاء الخارجيين، مثل شركات الإعلان، للتعاون في إعداد ونشر المواد الإعلانية والتسويقية الخاصة بالشركة ووحداتها التنظيمية.</li> <li >الإشراف على إعداد الدراسات التسويقية، ومتابعة توزيع الكتيبات والمطبوعات والمواد التسويقية الأخرى المتعلقة بخدمات الشركة، لضمان وصولها للجمهور المستهدف.</li> </ul> <h3 >المؤهلات والخبرات المطلوبة</h3> <ul > <li >خبرة عملية تتراوح بين <strong>2 إلى 5 سنوات</strong> في مجال التسويق.</li> <li >القدرة على وضع وتطبيق الخطط التسويقية الشاملة.</li> <li >مهارات إشرافية ممتازة لضمان سير العمليات بكفاءة.</li> </ul> <h3 >تفاصيل العمل</h3> <p >هذه الوظيفة بدوام كامل ومقرها في المدينة المنورة. لم يتم الإفصاح عن تفاصيل الراتب.</p> <h3 >المزايا المقدمة</h3> <ul > <li >يومي راحة في الأسبوع.</li> </ul> <h3 >التقديم للوظيفة</h3> <p >ندعو المهتمين والذين يستوفون المتطلبات المذكورة أعلاه للتقديم على هذه الفرصة. يرجى إرفاق السيرة الذاتية عند التقديم.</p></div>

The Senior Manager - Development Business Solutions Design & Delivery drives the design, configuration, and execution of bespoke technology solutions, specialized applications, and end-to-end process automations across the entire property development life cycle.<br><br>This role serves as a key technical innovator at the intersection of enterprise software, custom development, and real estate operations—creating tailored solutions for unique mega-project requirements across feasibility, master planning, design, logistics, QHSEW, construction management, asset development, and real estate operations.<br><br>You will orchestrate custom software delivery, automate complex cross-functional workflows, ensure inter-system consistency, and provide transparent tracking across multiple property development domains.<br><br>Responsibilities:<br><br>Custom & Tailored Solutions: Lead the design, prototyping, and end-to-end delivery of bespoke software applications, specialized web tools, and domain-specific modules designed to address unique operational requirements not covered by off-the-shelf software Property Lifecycle Coverage: Build and deploy tailored digital tools supporting feasibility, master planning, design, logistics, QHSEW, construction management, asset development, and real estate operations Domain Integration: Ensure custom-built applications integrate smoothly with core enterprise platforms (e.g., ERP, BIM, GIS, Cost Management, and Project Controls) for unified data exchange Cross-Functional Collaboration: Work closely with domain experts in Master Planning, Engineering, Construction, and Finance to translate complex operational needs into technical specifications for custom solutions End-to-End Automation: Identify manual bottlenecks across planning, engineering, and finance workflows, automated engineering pipelines to streamline approvals, data ingestion, and status synchronization Cross-Domain Automation: Connect siloed processes between commercial, engineering, and finance teams to eliminate dual entry, reduce human error, and accelerate delivery timelines Data Integrity & Consistency: Establish automated data quality checks, validation scripts, and integration protocols to ensure a single, consistent source of truth across all platforms Deliver vendor execution activities by monitoring performance against agreed service levels and delivery expectations Execute engagement with vendors to address incidents, defects, and enhancement requirements impacting portfolios Maintain alignment with stakeholders to ensure consistent application performance Execute application activities in line with approved governance frameworks, controls, and documentation standards Deliver evidence and inputs for audits, reviews, and assurance activities related to delivered applications Deliver improvements to enhance application effectiveness and user experience Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the year. Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training Understands the competencies relevant to his/her role and works towards displaying as well as developing these effectively Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks<br><br>Requirements<br><br>Bachelor's Degree in Computer Science, Software Engineering, Information Systems, or a related discipline7+ years of experience in software engineering, digital solution design, and systems delivery, with 5+ years in a leadership role

We’re Hiring: Anti-Fraud Manager Are you an experienced anti-fraud professional with strong expertise in fraud risk management, investigation, and regulatory compliance? We are seeking an Anti-Fraud Manager to strengthen our fraud prevention and detection capabilities and support the effectiveness of our Compliance & AML Department. About the Role:The Anti-Fraud Manager is responsible for managing and overseeing the Company’s anti-fraud framework and activities, including fraud risk assessment, prevention, detection, investigation, monitoring, and reporting. The role ensures that appropriate controls are established to mitigate fraud risks and that suspected fraud cases are investigated and handled in accordance with ACIG policies and the regulatory requirements of the Saudi Insurance Authority and other applicable authorities. Reporting within the Compliance & AML Department, the position works closely with Claims, Underwriting, Finance, Risk Management, Internal Audit, HR, Legal, and other relevant functions to strengthen the Company’s overall fraud risk management and compliance environment. Key Responsibilities:Develop, implement, and maintain the Company’s anti-fraud framework, policies, procedures, and controls. Conduct fraud risk assessments and identify potential fraud vulnerabilities across business processes and insurance operations. Oversee the detection, assessment, and investigation of suspected internal and external fraud cases. Monitor fraud indicators, trends, patterns, and emerging fraud risks and recommend appropriate preventive measures. Establish and monitor fraud detection mechanisms, red flags, and key fraud risk indicators. Coordinate investigations with relevant internal departments while maintaining appropriate confidentiality and documentation. Prepare investigation reports, fraud analysis, and recommendations for corrective and preventive actions. Maintain accurate records and case files for reported and investigated fraud incidents. Prepare periodic anti-fraud reports and regulatory submissions as required. Ensure compliance with applicable anti-fraud regulations, company policies, and requirements of the Saudi Insurance Authority. Coordinate with relevant authorities and external parties on fraud-related matters when required. Conduct anti-fraud awareness programs and provide guidance to employees on fraud identification, prevention, and reporting. Monitor the implementation of corrective actions arising from fraud investigations and risk assessments. Lead and develop anti-fraud staff and promote a strong culture of integrity, vigilance, and fraud prevention.<br>Qualifications & Experience:Bachelor’s degree in Business Administration, Finance, Accounting, Insurance, Law, or a related field. Professional certification in fraud examination, compliance, financial crime, or a related discipline, such as CFE, is preferred. Minimum of 7 years of relevant experience in anti-fraud, compliance, investigation, financial crime, or insurance operations, including supervisory or managerial experience. Strong knowledge of fraud prevention, detection, investigation techniques, and fraud risk assessment. Good understanding of insurance operations, particularly claims and underwriting processes. Strong knowledge of applicable Saudi regulatory and anti-fraud requirements. Insurance industry experience is highly preferred.<br>Key Competencies:Fraud Risk Management Investigation & Analytical Thinking Compliance & Regulatory Awareness Integrity & Confidentiality Critical Thinking & Problem Solving Decision Making Communication & Reporting Stakeholder Management Leadership Attention to Detail<br>If you are an experienced anti-fraud professional with a strong commitment to integrity, fraud prevention, and regulatory compliance, we invite you to apply and become part of our team

Reports ToGeneral Manager – Marketing<br>Job Purpose:The Marketing Performance Manager is responsible for driving execution discipline, performance visibility, and cross-functional alignment across the Marketing function. The role ensures that decisions, initiatives, projects, and commitments are translated into clear actions with defined owners, deadlines, and measurable outcomes. The position also supports the General Manager – Marketing through KPI development, sales and marketing performance analysis, team scorecards, project follow-up, and commercial analysis of campaigns, offers, and bundles.<br>Key Responsibilities:Marketing Project Management & Follow-Up• Maintain a centralized tracker for key marketing projects, initiatives, decisions, and deliverables.• Document actions, owners, timelines, and expected outcomes from key meetings.• Follow up with responsible teams to ensure agreed actions are delivered on time.• Monitor project progress and identify delays, risks, dependencies, and blockers.• Escalate critical issues requiring management intervention.• Ensure projects are followed through from initial decision to final completion. Cross-Functional Alignment• Coordinate across Creative, Digital, CRM, Loyalty, Partnerships, PR, E-commerce, Product, Sales, and other relevant functions.• Ensure all involved teams understand the objective, responsibilities, timelines, and dependencies of each initiative.• Identify gaps or misalignment between teams and support resolution.• Ensure marketing functions are working toward common commercial and strategic priorities.<br>Performance Management & KPIs:• Develop and maintain KPIs for marketing functions, projects, campaigns, and initiatives.• Build weekly and monthly marketing performance scorecards.• Track actual performance versus targets.• Support management in assessing departmental and team performance.• Identify areas of underperformance and recommend corrective actions.• Develop management dashboards that provide clear visibility of performance. Sales & Marketing Analysis• Analyze sales performance by channel, product, category, campaign, period, and customer segment.• Identify trends, growth opportunities, performance gaps, and commercial risks.• Connect marketing activity with actual business and sales outcomes.• Translate data into clear recommendations for management. Offers, Bundles & Promotions• Support the development and evaluation of offers, bundles, and promotional mechanics.• Analyze product combinations, pricing, discounting, margins, and sales potential.• Measure promotional performance after launch.• Recommend improvements based on actual commercial results. Management Reporting• Prepare weekly and monthly management reports.• Highlight key achievements, KPI performance, sales results, delayed actions, major risks, required decisions, and recommended actions.• Support preparation for senior management and commercial performance meetings.<br>Key Performance Indicators:• Percentage of marketing projects delivered on time.• Percentage of agreed actions closed within deadline.• Achievement of marketing KPIs.• Accuracy and timeliness of performance reporting.• Number of critical unresolved project delays.• Effectiveness of cross-functional coordination.• Commercial impact of performance recommendations.• Performance improvement of identified underperforming initiatives.<br>Qualifications & Experience:• Bachelor’s degree in Marketing, Business Administration, Analytics, or a related field.• 8–10 years of relevant experience in marketing performance, PMO, commercial planning, business analysis, or marketing operations.• Strong experience in project management and performance tracking.• Strong analytical and commercial understanding.• Advanced Excel skills.• Strong Power BI, dashboarding, or business intelligence capability.• Experience analyzing sales, marketing, campaign, and customer data.• Strong communication and presentation skills.• Ability to work directly with senior management and multiple departments. Core Competencies• Execution discipline.• Analytical thinking.• Project management.• Commercial awareness.• Cross-functional coordination.• Problem solving.• Accountability.• Attention to detail.• Management reporting.

<p><strong>Summary:&nbsp;</strong></p><p>Hhighly organized and strategic Program Manager to lead the Debit Diversification Program in Saudi Arabia. This role is designed to enhance credit and prepaid card penetration among existing Visa Debit Cardholders by managing a wide range of activities including telesales hiring and supervision, sales training, and performance tracking.&nbsp;</p><p><strong>Key Responsibilities:&nbsp;</strong></p><ul><li><p><strong>Program Management: </strong>Oversee the entire Debit Diversification Program, ensuring timely and successful delivery of all components.&nbsp;</p></li><li><p><strong>Team Leadership: </strong>Recruit, train, and manage a team of 4-6 telesales agents per bank across seven participating banks to drive incremental outbound sales.&nbsp;</p></li><li><p><strong>Performance Tracking: </strong>Implement robust tracking systems to measure the effectiveness of sales activities and overall program impact.&nbsp;</p></li><li><p><strong>Reporting: </strong>Develop detailed reports and templates for program updates and stakeholder communication.&nbsp;</p></li><li><p><strong>Stakeholder Management: </strong>Engage with key stakeholders from leading banks in KSA to facilitate seamless program execution.&nbsp;</p></li><li><p><strong>Competition Management: </strong>Organize sales competitions and incentive programs to motivate sales teams, ensuring alignment with program objectives.&nbsp;</p></li><li><p><strong>Budget Management: </strong>Oversee program budget, ensuring efficient allocation of resources and cost-effectiveness.&nbsp;</p></li></ul><br><p><strong>Qualifications:&nbsp;</strong></p><ul><li><p>7+ years of professional experience&nbsp;</p></li><li><p>Extensive experience in program management, preferably within the financial services industry.&nbsp;</p></li><li><p>Strong leadership skills with experience in team management and development.&nbsp;</p></li><li><p>Excellent analytical skills and experience in data-driven decision-making.&nbsp;</p></li><li><p>Proficiency in reporting tools and project management software.&nbsp;</p></li><li><p>Fluency in Arabic and English.&nbsp;</p></li><li><p>Strong skills in stakeholder management and engagement.&nbsp;</p></li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>7+ years of relevant experience.</p>

About CsMena CsMena is a leading BPO and customer service solutions provider, delivering high-quality contact center and outsourcing services to local and international clients. We are looking for an experienced Operations Manager to join our team in Riyadh, Saudi Arabia, and lead high-volume customer service operations while driving operational excellence, performance, and continuous improvement. Job Summary The Operations Manager will be responsible for overseeing day-to-day customer service operations, managing operational performance, developing high-performing teams, and ensuring service levels and customer experience targets are consistently achieved. The ideal candidate has strong experience in customer service or BPO operations, preferably within food delivery, e-commerce, internet or other high-volume B2C environments.<br>Key Responsibilities Manage and oversee daily customer service operations to ensure operational targets and service levels are achieved. Lead, coach, and develop operations teams and ensure effective workforce and performance management. Monitor and analyze key operational KPIs, including Service Level (SL), Average Handle Time (AHT), Utilization (UT), CSAT, productivity, and quality. Identify operational gaps and implement corrective and preventive actions to improve performance. Drive continuous improvement initiatives across processes, workflows, and customer service operations. Analyze operational data and prepare regular performance reports and business reviews. Work closely with internal departments and international stakeholders to ensure alignment on operational objectives and service requirements. Manage operational escalations and support effective crisis and issue resolution. Ensure compliance with company policies, client requirements, and operational procedures. Develop and implement action plans to improve team productivity, efficiency, and customer satisfaction. Support capacity planning, resource allocation, and operational forecasting as required. Promote a culture of accountability, performance, continuous improvement, and customer focus.<br>Requirements3+ years of experience managing customer service, contact center, or BPO operations. Proven experience managing 50+ team members. Bachelor's degree or higher. Native Arabic with B2+ English proficiency. Strong understanding of the Saudi and GCC customer landscape. Strong knowledge of customer service and contact center operational KPIs. Advanced Microsoft Excel skills. Experience with Power BI, Tableau, Looker, or similar business intelligence and reporting tools. Strong leadership, analytical, problem-solving, decision-making, and crisis-management skills. Proven ability to manage high-volume operations in a fast-paced environment. Strong stakeholder management and communication skills. Experience with international or Chinese companies is highly preferred. Experience in food delivery, e-commerce, internet, fintech, or other high-volume B2C businesses is preferred. Knowledge or experience in process improvement, Lean, or Six Sigma is a plus.<br>What We Offer The opportunity to lead high-volume customer service operations in a fast-paced environment. Exposure to local and international stakeholders. An opportunity to drive operational excellence and continuous improvement. A dynamic environment with opportunities to develop high-performing teams and make a direct impact on business performance.<br>Job Details Job Title: Operations Manager Location: Riyadh, Saudi Arabia Employment Type: Full-time Industry: BPO / Customer Service / Contact Center<br>If you have the operational leadership experience and skills required for this role, we encourage you to apply and join the CsMena team.