School agent Jobs

Position Overview<br><br>We are seeking a friendly, dependable, and customer-focused <strong>Remote Customer Support Agent</strong> to join our team. This entry-level position is responsible for assisting customers with questions, account needs, orders, service requests, and routine issue resolution through approved communication channels.<br><br>The ideal candidate communicates clearly, listens carefully, stays organized, and enjoys helping others. You should be comfortable using computers, email, chat platforms, and online customer support systems.<br><br><strong>Previous professional experience is not required. Training and ongoing guidance will be provided.</strong> Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote role are encouraged to apply.<br><br>Key Responsibilities<br><br>Customer Support<br><br><ul><li>Respond to customer questions professionally and courteously.</li><li>Assist with routine product, service, order, and account inquiries.</li><li>Provide accurate information using approved company resources.</li><li>Guide customers through standard processes and next steps.</li><li>Resolve common questions and concerns within established guidelines.</li><li>Follow up on pending requests when necessary.</li><li>Escalate complex or unresolved issues appropriately.</li><li>Maintain a positive customer experience.<br><br></li></ul>Email, Chat &amp; Phone Support<br><br><ul><li>Assist customers through approved communication channels.</li><li>Provide clear and accurate written or verbal responses.</li><li>Use approved scripts, templates, and knowledge resources.</li><li>Manage multiple routine customer requests when required.</li><li>Maintain professionalism during challenging interactions.</li><li>Route specialized inquiries to appropriate departments.<br><br></li></ul>Ticket &amp; Case Management<br><br><ul><li>Create and update customer support tickets.</li><li>Categorize incoming requests accurately.</li><li>Maintain clear and complete case notes.</li><li>Track open and pending customer issues.</li><li>Update ticket status as work progresses.</li><li>Follow established response and resolution procedures.</li><li>Document completed actions.</li><li>Close resolved cases appropriately.<br><br></li></ul>Account &amp; Order Support<br><br><ul><li>Assist with routine account updates and service requests.</li><li>Verify customer information according to established procedures.</li><li>Provide approved order or account status information.</li><li>Process authorized changes when permitted.</li><li>Document account-related actions accurately.</li><li>Route billing, technical, or specialized concerns to the appropriate team.<br><br></li></ul>Customer Records &amp; Data Entry<br><br><ul><li>Enter and update customer information in company systems.</li><li>Maintain accurate account and contact records.</li><li>Document customer interactions and resolutions.</li><li>Review information for accuracy and completeness.</li><li>Identify missing, duplicate, or inconsistent information.</li><li>Make routine corrections when authorized.</li><li>Protect confidential customer information.<br><br></li></ul>Issue Resolution<br><br><ul><li>Listen carefully to understand customer concerns.</li><li>Ask appropriate questions to identify the issue.</li><li>Follow established troubleshooting procedures.</li><li>Explain solutions and next steps clearly.</li><li>Resolve routine problems within assigned responsibilities.</li><li>Escalate issues requiring specialized assistance.</li><li>Record resolutions accurately.<br><br></li></ul>Team Collaboration<br><br><ul><li>Communicate professionally with supervisors and coworkers.</li><li>Coordinate customer requests with other departments.</li><li>Provide updates on unresolved or pending cases.</li><li>Ask for assistance when issues fall outside assigned responsibilities.</li><li>Participate in virtual meetings, coaching, and training sessions.</li><li>Maintain dependable communication during scheduled work hours.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Friendly, patient, and professional communication style.</li><li>Good listening and problem-solving abilities.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow established procedures.</li><li>Ability to manage multiple routine customer requests.</li><li>Ability to remain professional during challenging interactions.</li><li>Ability to work independently in a remote environment.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong>Previous professional experience is <strong>not required</strong>. Familiarity with any of the following may be helpful:<br><br><ul><li>Customer service or customer support.</li><li>Email, chat, or phone support.</li><li>CRM or ticket-management systems.</li><li>Microsoft Office or Google Workspace.</li><li>Data entry and customer records.</li><li>Account or order processing.</li><li>Basic troubleshooting.</li><li>Remote collaboration tools.<br><br></li></ul>Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.<br><br>Skills &amp; Competencies<br><br><ul><li>Customer-focused communication.</li><li>Active listening and patience.</li><li>Problem solving.</li><li>Written communication.</li><li>Data entry and accuracy.</li><li>Attention to detail.</li><li>Time management.</li><li>Computer and typing proficiency.</li><li>Dependability and professionalism.</li><li>Confidential information handling.<br><br></li></ul>What We Offer<br><br>Depending on employment status, location, and eligibility, benefits may include:<br><br><ul><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development opportunities.</li><li>Ongoing coaching and feedback.</li><li>Career advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.<br><br></li></ul>Ideal Candidate<br><br>You may be a strong fit if you enjoy helping people, communicating clearly, and solving routine customer problems. You are patient, dependable, organized, comfortable learning new systems, and able to work independently while staying connected with a remote team.<br><br>This position can provide a foundation for a career in <strong>customer support, customer service, client services, account support, or customer operations</strong>.<br><br>Application Process<br><br>Interested candidates should submit an updated resume and complete the required application information.<br><br>Qualified applicants may be invited to a virtual interview and brief skills assessment covering customer scenarios, written communication, problem solving, typing, or attention to detail.<br><br>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.<br><br>Equal Opportunity Statement<br><br>We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.

Position Overview<br><br>We are seeking a friendly, dependable, and customer-focused <strong>Remote Customer Support Agent</strong> to join our team. This entry-level position is responsible for assisting customers with questions, account needs, orders, service requests, and routine issue resolution through approved communication channels.<br><br>The ideal candidate communicates clearly, listens carefully, stays organized, and enjoys helping others. You should be comfortable using computers, email, chat platforms, and online customer support systems.<br><br><strong>Previous professional experience is not required. Training and ongoing guidance will be provided.</strong> Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote role are encouraged to apply.<br><br>Key Responsibilities<br><br>Customer Support<br><br><ul><li>Respond to customer questions professionally and courteously.</li><li>Assist with routine product, service, order, and account inquiries.</li><li>Provide accurate information using approved company resources.</li><li>Guide customers through standard processes and next steps.</li><li>Resolve common questions and concerns within established guidelines.</li><li>Follow up on pending requests when necessary.</li><li>Escalate complex or unresolved issues appropriately.</li><li>Maintain a positive customer experience.<br><br></li></ul>Email, Chat &amp; Phone Support<br><br><ul><li>Assist customers through approved communication channels.</li><li>Provide clear and accurate written or verbal responses.</li><li>Use approved scripts, templates, and knowledge resources.</li><li>Manage multiple routine customer requests when required.</li><li>Maintain professionalism during challenging interactions.</li><li>Route specialized inquiries to appropriate departments.<br><br></li></ul>Ticket &amp; Case Management<br><br><ul><li>Create and update customer support tickets.</li><li>Categorize incoming requests accurately.</li><li>Maintain clear and complete case notes.</li><li>Track open and pending customer issues.</li><li>Update ticket status as work progresses.</li><li>Follow established response and resolution procedures.</li><li>Document completed actions.</li><li>Close resolved cases appropriately.<br><br></li></ul>Account &amp; Order Support<br><br><ul><li>Assist with routine account updates and service requests.</li><li>Verify customer information according to established procedures.</li><li>Provide approved order or account status information.</li><li>Process authorized changes when permitted.</li><li>Document account-related actions accurately.</li><li>Route billing, technical, or specialized concerns to the appropriate team.<br><br></li></ul>Customer Records &amp; Data Entry<br><br><ul><li>Enter and update customer information in company systems.</li><li>Maintain accurate account and contact records.</li><li>Document customer interactions and resolutions.</li><li>Review information for accuracy and completeness.</li><li>Identify missing, duplicate, or inconsistent information.</li><li>Make routine corrections when authorized.</li><li>Protect confidential customer information.<br><br></li></ul>Issue Resolution<br><br><ul><li>Listen carefully to understand customer concerns.</li><li>Ask appropriate questions to identify the issue.</li><li>Follow established troubleshooting procedures.</li><li>Explain solutions and next steps clearly.</li><li>Resolve routine problems within assigned responsibilities.</li><li>Escalate issues requiring specialized assistance.</li><li>Record resolutions accurately.<br><br></li></ul>Team Collaboration<br><br><ul><li>Communicate professionally with supervisors and coworkers.</li><li>Coordinate customer requests with other departments.</li><li>Provide updates on unresolved or pending cases.</li><li>Ask for assistance when issues fall outside assigned responsibilities.</li><li>Participate in virtual meetings, coaching, and training sessions.</li><li>Maintain dependable communication during scheduled work hours.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Friendly, patient, and professional communication style.</li><li>Good listening and problem-solving abilities.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow established procedures.</li><li>Ability to manage multiple routine customer requests.</li><li>Ability to remain professional during challenging interactions.</li><li>Ability to work independently in a remote environment.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong>Previous professional experience is <strong>not required</strong>. Familiarity with any of the following may be helpful:<br><br><ul><li>Customer service or customer support.</li><li>Email, chat, or phone support.</li><li>CRM or ticket-management systems.</li><li>Microsoft Office or Google Workspace.</li><li>Data entry and customer records.</li><li>Account or order processing.</li><li>Basic troubleshooting.</li><li>Remote collaboration tools.<br><br></li></ul>Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.<br><br>Skills &amp; Competencies<br><br><ul><li>Customer-focused communication.</li><li>Active listening and patience.</li><li>Problem solving.</li><li>Written communication.</li><li>Data entry and accuracy.</li><li>Attention to detail.</li><li>Time management.</li><li>Computer and typing proficiency.</li><li>Dependability and professionalism.</li><li>Confidential information handling.<br><br></li></ul>What We Offer<br><br>Depending on employment status, location, and eligibility, benefits may include:<br><br><ul><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development opportunities.</li><li>Ongoing coaching and feedback.</li><li>Career advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.<br><br></li></ul>Ideal Candidate<br><br>You may be a strong fit if you enjoy helping people, communicating clearly, and solving routine customer problems. You are patient, dependable, organized, comfortable learning new systems, and able to work independently while staying connected with a remote team.<br><br>This position can provide a foundation for a career in <strong>customer support, customer service, client services, account support, or customer operations</strong>.<br><br>Application Process<br><br>Interested candidates should submit an updated resume and complete the required application information.<br><br>Qualified applicants may be invited to a virtual interview and brief skills assessment covering customer scenarios, written communication, problem solving, typing, or attention to detail.<br><br>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.<br><br>Equal Opportunity Statement<br><br>We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.

Position Overview<br><br>We are seeking a friendly, dependable, and customer-focused <strong>Remote Customer Support Agent</strong> to join our team. This entry-level position is responsible for assisting customers with questions, account needs, orders, service requests, and routine issue resolution through approved communication channels.<br><br>The ideal candidate communicates clearly, listens carefully, stays organized, and enjoys helping others. You should be comfortable using computers, email, chat platforms, and online customer support systems.<br><br><strong>Previous professional experience is not required. Training and ongoing guidance will be provided.</strong> Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote role are encouraged to apply.<br><br>Key Responsibilities<br><br>Customer Support<br><br><ul><li>Respond to customer questions professionally and courteously.</li><li>Assist with routine product, service, order, and account inquiries.</li><li>Provide accurate information using approved company resources.</li><li>Guide customers through standard processes and next steps.</li><li>Resolve common questions and concerns within established guidelines.</li><li>Follow up on pending requests when necessary.</li><li>Escalate complex or unresolved issues appropriately.</li><li>Maintain a positive customer experience.<br><br></li></ul>Email, Chat &amp; Phone Support<br><br><ul><li>Assist customers through approved communication channels.</li><li>Provide clear and accurate written or verbal responses.</li><li>Use approved scripts, templates, and knowledge resources.</li><li>Manage multiple routine customer requests when required.</li><li>Maintain professionalism during challenging interactions.</li><li>Route specialized inquiries to appropriate departments.<br><br></li></ul>Ticket &amp; Case Management<br><br><ul><li>Create and update customer support tickets.</li><li>Categorize incoming requests accurately.</li><li>Maintain clear and complete case notes.</li><li>Track open and pending customer issues.</li><li>Update ticket status as work progresses.</li><li>Follow established response and resolution procedures.</li><li>Document completed actions.</li><li>Close resolved cases appropriately.<br><br></li></ul>Account &amp; Order Support<br><br><ul><li>Assist with routine account updates and service requests.</li><li>Verify customer information according to established procedures.</li><li>Provide approved order or account status information.</li><li>Process authorized changes when permitted.</li><li>Document account-related actions accurately.</li><li>Route billing, technical, or specialized concerns to the appropriate team.<br><br></li></ul>Customer Records &amp; Data Entry<br><br><ul><li>Enter and update customer information in company systems.</li><li>Maintain accurate account and contact records.</li><li>Document customer interactions and resolutions.</li><li>Review information for accuracy and completeness.</li><li>Identify missing, duplicate, or inconsistent information.</li><li>Make routine corrections when authorized.</li><li>Protect confidential customer information.<br><br></li></ul>Issue Resolution<br><br><ul><li>Listen carefully to understand customer concerns.</li><li>Ask appropriate questions to identify the issue.</li><li>Follow established troubleshooting procedures.</li><li>Explain solutions and next steps clearly.</li><li>Resolve routine problems within assigned responsibilities.</li><li>Escalate issues requiring specialized assistance.</li><li>Record resolutions accurately.<br><br></li></ul>Team Collaboration<br><br><ul><li>Communicate professionally with supervisors and coworkers.</li><li>Coordinate customer requests with other departments.</li><li>Provide updates on unresolved or pending cases.</li><li>Ask for assistance when issues fall outside assigned responsibilities.</li><li>Participate in virtual meetings, coaching, and training sessions.</li><li>Maintain dependable communication during scheduled work hours.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Friendly, patient, and professional communication style.</li><li>Good listening and problem-solving abilities.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow established procedures.</li><li>Ability to manage multiple routine customer requests.</li><li>Ability to remain professional during challenging interactions.</li><li>Ability to work independently in a remote environment.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong>Previous professional experience is <strong>not required</strong>. Familiarity with any of the following may be helpful:<br><br><ul><li>Customer service or customer support.</li><li>Email, chat, or phone support.</li><li>CRM or ticket-management systems.</li><li>Microsoft Office or Google Workspace.</li><li>Data entry and customer records.</li><li>Account or order processing.</li><li>Basic troubleshooting.</li><li>Remote collaboration tools.<br><br></li></ul>Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.<br><br>Skills &amp; Competencies<br><br><ul><li>Customer-focused communication.</li><li>Active listening and patience.</li><li>Problem solving.</li><li>Written communication.</li><li>Data entry and accuracy.</li><li>Attention to detail.</li><li>Time management.</li><li>Computer and typing proficiency.</li><li>Dependability and professionalism.</li><li>Confidential information handling.<br><br></li></ul>What We Offer<br><br>Depending on employment status, location, and eligibility, benefits may include:<br><br><ul><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development opportunities.</li><li>Ongoing coaching and feedback.</li><li>Career advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.<br><br></li></ul>Ideal Candidate<br><br>You may be a strong fit if you enjoy helping people, communicating clearly, and solving routine customer problems. You are patient, dependable, organized, comfortable learning new systems, and able to work independently while staying connected with a remote team.<br><br>This position can provide a foundation for a career in <strong>customer support, customer service, client services, account support, or customer operations</strong>.<br><br>Application Process<br><br>Interested candidates should submit an updated resume and complete the required application information.<br><br>Qualified applicants may be invited to a virtual interview and brief skills assessment covering customer scenarios, written communication, problem solving, typing, or attention to detail.<br><br>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.<br><br>Equal Opportunity Statement<br><br>We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.

Position Overview<br><br>We are seeking a friendly, dependable, and customer-focused <strong>Remote Customer Support Agent</strong> to join our team. This entry-level position is responsible for assisting customers with questions, account needs, orders, service requests, and routine issue resolution through approved communication channels.<br><br>The ideal candidate communicates clearly, listens carefully, stays organized, and enjoys helping others. You should be comfortable using computers, email, chat platforms, and online customer support systems.<br><br><strong>Previous professional experience is not required. Training and ongoing guidance will be provided.</strong> Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote role are encouraged to apply.<br><br>Key Responsibilities<br><br>Customer Support<br><br><ul><li>Respond to customer questions professionally and courteously.</li><li>Assist with routine product, service, order, and account inquiries.</li><li>Provide accurate information using approved company resources.</li><li>Guide customers through standard processes and next steps.</li><li>Resolve common questions and concerns within established guidelines.</li><li>Follow up on pending requests when necessary.</li><li>Escalate complex or unresolved issues appropriately.</li><li>Maintain a positive customer experience.<br><br></li></ul>Email, Chat &amp; Phone Support<br><br><ul><li>Assist customers through approved communication channels.</li><li>Provide clear and accurate written or verbal responses.</li><li>Use approved scripts, templates, and knowledge resources.</li><li>Manage multiple routine customer requests when required.</li><li>Maintain professionalism during challenging interactions.</li><li>Route specialized inquiries to appropriate departments.<br><br></li></ul>Ticket &amp; Case Management<br><br><ul><li>Create and update customer support tickets.</li><li>Categorize incoming requests accurately.</li><li>Maintain clear and complete case notes.</li><li>Track open and pending customer issues.</li><li>Update ticket status as work progresses.</li><li>Follow established response and resolution procedures.</li><li>Document completed actions.</li><li>Close resolved cases appropriately.<br><br></li></ul>Account &amp; Order Support<br><br><ul><li>Assist with routine account updates and service requests.</li><li>Verify customer information according to established procedures.</li><li>Provide approved order or account status information.</li><li>Process authorized changes when permitted.</li><li>Document account-related actions accurately.</li><li>Route billing, technical, or specialized concerns to the appropriate team.<br><br></li></ul>Customer Records &amp; Data Entry<br><br><ul><li>Enter and update customer information in company systems.</li><li>Maintain accurate account and contact records.</li><li>Document customer interactions and resolutions.</li><li>Review information for accuracy and completeness.</li><li>Identify missing, duplicate, or inconsistent information.</li><li>Make routine corrections when authorized.</li><li>Protect confidential customer information.<br><br></li></ul>Issue Resolution<br><br><ul><li>Listen carefully to understand customer concerns.</li><li>Ask appropriate questions to identify the issue.</li><li>Follow established troubleshooting procedures.</li><li>Explain solutions and next steps clearly.</li><li>Resolve routine problems within assigned responsibilities.</li><li>Escalate issues requiring specialized assistance.</li><li>Record resolutions accurately.<br><br></li></ul>Team Collaboration<br><br><ul><li>Communicate professionally with supervisors and coworkers.</li><li>Coordinate customer requests with other departments.</li><li>Provide updates on unresolved or pending cases.</li><li>Ask for assistance when issues fall outside assigned responsibilities.</li><li>Participate in virtual meetings, coaching, and training sessions.</li><li>Maintain dependable communication during scheduled work hours.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Friendly, patient, and professional communication style.</li><li>Good listening and problem-solving abilities.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow established procedures.</li><li>Ability to manage multiple routine customer requests.</li><li>Ability to remain professional during challenging interactions.</li><li>Ability to work independently in a remote environment.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong>Previous professional experience is <strong>not required</strong>. Familiarity with any of the following may be helpful:<br><br><ul><li>Customer service or customer support.</li><li>Email, chat, or phone support.</li><li>CRM or ticket-management systems.</li><li>Microsoft Office or Google Workspace.</li><li>Data entry and customer records.</li><li>Account or order processing.</li><li>Basic troubleshooting.</li><li>Remote collaboration tools.<br><br></li></ul>Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.<br><br>Skills &amp; Competencies<br><br><ul><li>Customer-focused communication.</li><li>Active listening and patience.</li><li>Problem solving.</li><li>Written communication.</li><li>Data entry and accuracy.</li><li>Attention to detail.</li><li>Time management.</li><li>Computer and typing proficiency.</li><li>Dependability and professionalism.</li><li>Confidential information handling.<br><br></li></ul>What We Offer<br><br>Depending on employment status, location, and eligibility, benefits may include:<br><br><ul><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development opportunities.</li><li>Ongoing coaching and feedback.</li><li>Career advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.<br><br></li></ul>Ideal Candidate<br><br>You may be a strong fit if you enjoy helping people, communicating clearly, and solving routine customer problems. You are patient, dependable, organized, comfortable learning new systems, and able to work independently while staying connected with a remote team.<br><br>This position can provide a foundation for a career in <strong>customer support, customer service, client services, account support, or customer operations</strong>.<br><br>Application Process<br><br>Interested candidates should submit an updated resume and complete the required application information.<br><br>Qualified applicants may be invited to a virtual interview and brief skills assessment covering customer scenarios, written communication, problem solving, typing, or attention to detail.<br><br>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.<br><br>Equal Opportunity Statement<br><br>We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.

Position Overview<br><br>We are seeking a friendly, dependable, and customer-focused <strong>Remote Customer Support Agent</strong> to join our team. This entry-level position is responsible for assisting customers with questions, account needs, orders, service requests, and routine issue resolution through approved communication channels.<br><br>The ideal candidate communicates clearly, listens carefully, stays organized, and enjoys helping others. You should be comfortable using computers, email, chat platforms, and online customer support systems.<br><br><strong>Previous professional experience is not required. Training and ongoing guidance will be provided.</strong> Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote role are encouraged to apply.<br><br>Key Responsibilities<br><br>Customer Support<br><br><ul><li>Respond to customer questions professionally and courteously.</li><li>Assist with routine product, service, order, and account inquiries.</li><li>Provide accurate information using approved company resources.</li><li>Guide customers through standard processes and next steps.</li><li>Resolve common questions and concerns within established guidelines.</li><li>Follow up on pending requests when necessary.</li><li>Escalate complex or unresolved issues appropriately.</li><li>Maintain a positive customer experience.<br><br></li></ul>Email, Chat &amp; Phone Support<br><br><ul><li>Assist customers through approved communication channels.</li><li>Provide clear and accurate written or verbal responses.</li><li>Use approved scripts, templates, and knowledge resources.</li><li>Manage multiple routine customer requests when required.</li><li>Maintain professionalism during challenging interactions.</li><li>Route specialized inquiries to appropriate departments.<br><br></li></ul>Ticket &amp; Case Management<br><br><ul><li>Create and update customer support tickets.</li><li>Categorize incoming requests accurately.</li><li>Maintain clear and complete case notes.</li><li>Track open and pending customer issues.</li><li>Update ticket status as work progresses.</li><li>Follow established response and resolution procedures.</li><li>Document completed actions.</li><li>Close resolved cases appropriately.<br><br></li></ul>Account &amp; Order Support<br><br><ul><li>Assist with routine account updates and service requests.</li><li>Verify customer information according to established procedures.</li><li>Provide approved order or account status information.</li><li>Process authorized changes when permitted.</li><li>Document account-related actions accurately.</li><li>Route billing, technical, or specialized concerns to the appropriate team.<br><br></li></ul>Customer Records &amp; Data Entry<br><br><ul><li>Enter and update customer information in company systems.</li><li>Maintain accurate account and contact records.</li><li>Document customer interactions and resolutions.</li><li>Review information for accuracy and completeness.</li><li>Identify missing, duplicate, or inconsistent information.</li><li>Make routine corrections when authorized.</li><li>Protect confidential customer information.<br><br></li></ul>Issue Resolution<br><br><ul><li>Listen carefully to understand customer concerns.</li><li>Ask appropriate questions to identify the issue.</li><li>Follow established troubleshooting procedures.</li><li>Explain solutions and next steps clearly.</li><li>Resolve routine problems within assigned responsibilities.</li><li>Escalate issues requiring specialized assistance.</li><li>Record resolutions accurately.<br><br></li></ul>Team Collaboration<br><br><ul><li>Communicate professionally with supervisors and coworkers.</li><li>Coordinate customer requests with other departments.</li><li>Provide updates on unresolved or pending cases.</li><li>Ask for assistance when issues fall outside assigned responsibilities.</li><li>Participate in virtual meetings, coaching, and training sessions.</li><li>Maintain dependable communication during scheduled work hours.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Friendly, patient, and professional communication style.</li><li>Good listening and problem-solving abilities.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow established procedures.</li><li>Ability to manage multiple routine customer requests.</li><li>Ability to remain professional during challenging interactions.</li><li>Ability to work independently in a remote environment.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong>Previous professional experience is <strong>not required</strong>. Familiarity with any of the following may be helpful:<br><br><ul><li>Customer service or customer support.</li><li>Email, chat, or phone support.</li><li>CRM or ticket-management systems.</li><li>Microsoft Office or Google Workspace.</li><li>Data entry and customer records.</li><li>Account or order processing.</li><li>Basic troubleshooting.</li><li>Remote collaboration tools.<br><br></li></ul>Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.<br><br>Skills &amp; Competencies<br><br><ul><li>Customer-focused communication.</li><li>Active listening and patience.</li><li>Problem solving.</li><li>Written communication.</li><li>Data entry and accuracy.</li><li>Attention to detail.</li><li>Time management.</li><li>Computer and typing proficiency.</li><li>Dependability and professionalism.</li><li>Confidential information handling.<br><br></li></ul>What We Offer<br><br>Depending on employment status, location, and eligibility, benefits may include:<br><br><ul><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development opportunities.</li><li>Ongoing coaching and feedback.</li><li>Career advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.<br><br></li></ul>Ideal Candidate<br><br>You may be a strong fit if you enjoy helping people, communicating clearly, and solving routine customer problems. You are patient, dependable, organized, comfortable learning new systems, and able to work independently while staying connected with a remote team.<br><br>This position can provide a foundation for a career in <strong>customer support, customer service, client services, account support, or customer operations</strong>.<br><br>Application Process<br><br>Interested candidates should submit an updated resume and complete the required application information.<br><br>Qualified applicants may be invited to a virtual interview and brief skills assessment covering customer scenarios, written communication, problem solving, typing, or attention to detail.<br><br>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.<br><br>Equal Opportunity Statement<br><br>We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.

Position Overview<br><br>We are seeking a friendly, dependable, and customer-focused <strong>Remote Customer Support Agent</strong> to join our team. This entry-level position is responsible for assisting customers with questions, account needs, orders, service requests, and routine issue resolution through approved communication channels.<br><br>The ideal candidate communicates clearly, listens carefully, stays organized, and enjoys helping others. You should be comfortable using computers, email, chat platforms, and online customer support systems.<br><br><strong>Previous professional experience is not required. Training and ongoing guidance will be provided.</strong> Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote role are encouraged to apply.<br><br>Key Responsibilities<br><br>Customer Support<br><br><ul><li>Respond to customer questions professionally and courteously.</li><li>Assist with routine product, service, order, and account inquiries.</li><li>Provide accurate information using approved company resources.</li><li>Guide customers through standard processes and next steps.</li><li>Resolve common questions and concerns within established guidelines.</li><li>Follow up on pending requests when necessary.</li><li>Escalate complex or unresolved issues appropriately.</li><li>Maintain a positive customer experience.<br><br></li></ul>Email, Chat &amp; Phone Support<br><br><ul><li>Assist customers through approved communication channels.</li><li>Provide clear and accurate written or verbal responses.</li><li>Use approved scripts, templates, and knowledge resources.</li><li>Manage multiple routine customer requests when required.</li><li>Maintain professionalism during challenging interactions.</li><li>Route specialized inquiries to appropriate departments.<br><br></li></ul>Ticket &amp; Case Management<br><br><ul><li>Create and update customer support tickets.</li><li>Categorize incoming requests accurately.</li><li>Maintain clear and complete case notes.</li><li>Track open and pending customer issues.</li><li>Update ticket status as work progresses.</li><li>Follow established response and resolution procedures.</li><li>Document completed actions.</li><li>Close resolved cases appropriately.<br><br></li></ul>Account &amp; Order Support<br><br><ul><li>Assist with routine account updates and service requests.</li><li>Verify customer information according to established procedures.</li><li>Provide approved order or account status information.</li><li>Process authorized changes when permitted.</li><li>Document account-related actions accurately.</li><li>Route billing, technical, or specialized concerns to the appropriate team.<br><br></li></ul>Customer Records &amp; Data Entry<br><br><ul><li>Enter and update customer information in company systems.</li><li>Maintain accurate account and contact records.</li><li>Document customer interactions and resolutions.</li><li>Review information for accuracy and completeness.</li><li>Identify missing, duplicate, or inconsistent information.</li><li>Make routine corrections when authorized.</li><li>Protect confidential customer information.<br><br></li></ul>Issue Resolution<br><br><ul><li>Listen carefully to understand customer concerns.</li><li>Ask appropriate questions to identify the issue.</li><li>Follow established troubleshooting procedures.</li><li>Explain solutions and next steps clearly.</li><li>Resolve routine problems within assigned responsibilities.</li><li>Escalate issues requiring specialized assistance.</li><li>Record resolutions accurately.<br><br></li></ul>Team Collaboration<br><br><ul><li>Communicate professionally with supervisors and coworkers.</li><li>Coordinate customer requests with other departments.</li><li>Provide updates on unresolved or pending cases.</li><li>Ask for assistance when issues fall outside assigned responsibilities.</li><li>Participate in virtual meetings, coaching, and training sessions.</li><li>Maintain dependable communication during scheduled work hours.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Friendly, patient, and professional communication style.</li><li>Good listening and problem-solving abilities.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow established procedures.</li><li>Ability to manage multiple routine customer requests.</li><li>Ability to remain professional during challenging interactions.</li><li>Ability to work independently in a remote environment.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong>Previous professional experience is <strong>not required</strong>. Familiarity with any of the following may be helpful:<br><br><ul><li>Customer service or customer support.</li><li>Email, chat, or phone support.</li><li>CRM or ticket-management systems.</li><li>Microsoft Office or Google Workspace.</li><li>Data entry and customer records.</li><li>Account or order processing.</li><li>Basic troubleshooting.</li><li>Remote collaboration tools.<br><br></li></ul>Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.<br><br>Skills &amp; Competencies<br><br><ul><li>Customer-focused communication.</li><li>Active listening and patience.</li><li>Problem solving.</li><li>Written communication.</li><li>Data entry and accuracy.</li><li>Attention to detail.</li><li>Time management.</li><li>Computer and typing proficiency.</li><li>Dependability and professionalism.</li><li>Confidential information handling.<br><br></li></ul>What We Offer<br><br>Depending on employment status, location, and eligibility, benefits may include:<br><br><ul><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development opportunities.</li><li>Ongoing coaching and feedback.</li><li>Career advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.<br><br></li></ul>Ideal Candidate<br><br>You may be a strong fit if you enjoy helping people, communicating clearly, and solving routine customer problems. You are patient, dependable, organized, comfortable learning new systems, and able to work independently while staying connected with a remote team.<br><br>This position can provide a foundation for a career in <strong>customer support, customer service, client services, account support, or customer operations</strong>.<br><br>Application Process<br><br>Interested candidates should submit an updated resume and complete the required application information.<br><br>Qualified applicants may be invited to a virtual interview and brief skills assessment covering customer scenarios, written communication, problem solving, typing, or attention to detail.<br><br>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.<br><br>Equal Opportunity Statement<br><br>We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.

<p>We have an Immediate Job opportunity for Agentic AI Architect position.</p><p><br></p><p>Job Role: Agentic AI Architect</p><p>Job Location: Riyadh, KSA</p><p>Experience : 10 to 20 Years</p><p>Notice Period: Immediate to 30 days</p><p><br></p><p>About Company:</p><p>At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud &amp; DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 15,000+, and has 58 offices in 21 countries within key global markets. For more information on the company, please visit our website or LinkedIn communit</p><p><br></p><p>Diversity, Equity, and Inclusion:</p><p>Diversity &amp; Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements, and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected.</p><p><br></p><p>Job Description:</p><p>We are seeking a Sr. Principal AI Architect with strong hands-on capabilities in AI/ML engineering, Agentic AI, MLOps, and AI product delivery. The ideal candidate has deep expertise in NLP, Computer Vision, RAG (Retrieval-Augmented Generation), Agentic AI, Data Science, and multimodal architectures, combined with proven experience deploying enterprise-grade AI products. This role requires end-to-end ownership - from architecture and R&amp;D to implementation, optimization, governance, and scalable deployment - using Python and enterprise backend technologies in production environments.</p><p>The ideal candidate must have proven hands-on experience architecting and delivering production-grade Agentic AI systems, including autonomous and semi-autonomous agents, multi-agent orchestration, supervisor/worker architectures, tool-enabled agents, agent memory, planning and reasoning, RAG/GraphRAG, and enterprise integration. The candidate should demonstrate practical experience taking Agentic AI solutions beyond prototypes into secure, observable, scalable enterprise environments.</p><p><br></p><p>Required Skills:</p><p>10+ years in AI/ML Engineering &amp; Architecture</p><p>Expert in Python and Generative AI</p><p>Strong Agentic AI &amp; Multi-Agent Systems experience</p><p>RAG, Agentic RAG &amp; GraphRAG expertise</p><p>LangGraph, LangChain, LlamaIndex, AutoGen, CrewAI</p><p>MCP (Model Context Protocol) knowledge</p><p>NLP, LLMs, Knowledge Graphs &amp; Multimodal AI</p><p>Vector Databases (Pinecone, Qdrant, Milvus, FAISS, pgvector)</p><p>Neo4j or Graph Database experience</p><p>MLOps, LLMOps, CI/CD, Docker &amp; Kubernetes</p><p>API, Microservices &amp; Distributed Systems expertise</p><p>Cloud Platforms: Azure, AWS, GCP</p><p>AI Security, Governance &amp; Responsible AI</p><p>Production-grade AI Deployment experience</p><p>Strong Solution Architecture &amp; Leadership skills</p><p>Java/Spring Boot experience (preferred)</p><p><br></p><p>Qualifications:</p><p>Bachelor’s or Master’s degree in computer science, Information Systems, or related field</p><p><br></p><p>Soft Skills:</p><p>Excellent communication and leadership skills.</p><p>Strong interpersonal and collaboration skills.</p><p>Ability to work under pressure and meet tight deadlines.</p><p>Positive attitude and strong work ethic.</p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> About the Role You’ll design coding tasks that challenge frontier AI coding agents.<br> Each task is a self-contained Docker environment with a broken piece of software; an AI agent attempts the fix; automated tests verify the outcome.<br> Your deliverable is the full task package: broken code, tests, instructions, and a reference solution proving the task is solvable.<br> Responsibilities : Invent a realistic developer scenario — a real bug, a broken ETL, a missing feature — not a toy problem.<br> Build a reproducible Docker environment with pinned dependencies.<br> Write a pytest that verifies outcomes, not specific commands — deterministic, non-flaky, and does not leak the fix.<br> Write an instruction.<br>md that reads like a Jira ticket a developer would receive.<br> Write a reference solve.<br>sh proving the task is solvable.<br> Calibrate difficulty so current state-of-the-art agents solve the task 20–60% of the time.<br> Iterate based on feedback from expert QA reviewers.<br> Later: review other authors’ tasks as a QA reviewer.<br> Not in scope Data labeling, prompt engineering.<br> Production code to ship — you design problems and verification for AI agents.<br> Leetcode puzzles — scenarios must look like real developer work.<br> Not every candidate task ships — quality over quantity.<br> Requirements 3+ years of production software development in one backend stack — Python, Go, Node.<br>js, Java, or Rust.<br> Depth in one stack beats breadth.<br> Python + pytest fluency — required regardless of primary stack.<br> The task harness is pytest-based even when the broken app is in another language.<br> Fixtures, parametrize, monkeypatch, timeouts, conftest.<br>py. Docker authoring — reproducible Dockerfiles, pinned dependencies, multi-stage builds when needed, non-root user.<br> Linux &amp; Bash — comfort debugging inside containers (strace, lsof, journalctl); shell beyond set -euo pipefail.<br> AI coding agent experience — Claude Code, Cursor, Roo Code, or similar, on non-trivial work.<br> You can cite a specific time the AI was confidently wrong and how you caught it.<br> English — B2+ written.<br> Not a fit Data Science, ML, or Computer Vision engineers without backend-engineering output.<br> Manual QA testers without automation or test authoring.<br> Frontend-only, low-code / no-code, IT Support, or Business Analysts.<br> Engineers who have never written pytest from scratch.<br> Junior, intern, or assistant as the most recent role.<br> Preferred qualifications Domain depth in Security, System Administration (nginx / systemd / cron), Scientific Computing (NumPy / PyTorch / SciPy), DevOps, or Git internals.<br> Modern Python tooling (uv, poetry, pyproject.<br>toml). Coverage tooling (pytest-cov, coverage.<br>py, gcov, llvm-cov, kcov).<br> Fuzzing or property-based testing (Hypothesis).<br> Prior contribution to agent-evaluation benchmarks or related frameworks.<br> Process Apply → Pass qualification (90-minute sample-task screen + short behavioral interview) → Join a project → Complete tasks → Get paid.<br> Time commitment Onboarding: ~10 hours per first task.<br> Steady state: ~5 hours per task, 2–4 parallel tasks per author.<br> Realistic weekly load: 8–20 hours.<br> Higher volume available for top performers.<br> You choose when and how to contribute; tasks must be submitted by the deadline and meet acceptance criteria.<br> Compensation: Paid contributions, rates up to $35/hour *.<br> Task-based compensation equivalent to hourly rate, depending on performance and volume.<br> Some projects include incentive payments.<br> *Rates vary based on expertise, skills assessment, location, project needs, and other factors.<br> Higher rates may be provided to highly specialized experts.<br> Lower rates may apply during onboarding or non-core project phases.<br> Payment details are shared per project.<br> Apply Submit your CV via the Mindrift platform.<br> Indicate your English level, note this role (Software Engineering Evaluation Specialist — Terminal Bench), and include a GitHub profile link if available.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3>About the Role</h3><p>Fakeeh Care Group is seeking a <strong>Center Director</strong> to join their team in Makkah, with operations spanning Jeddah and Makkah. This full-time role requires a professional with over 10 years of experience to lead and manage an ambulatory center, ensuring operational excellence and compliance with healthcare standards.</p><h3>Key Responsibilities</h3><ul><li>Act as an effective change agent within the center.</li><li>Demonstrate a comprehensive understanding of healthcare delivery elements, including strategy, business planning, operations, and financial management.</li><li>Contribute to the development and oversee the implementation of the ambulatory center's strategic plan.</li><li>Coordinate and administer overall workflow within the center.</li><li>Oversee and implement Fakeeh Care policies, procedures, and guidelines, ensuring compliance with national and international standards, including accreditation requirements (*, CBAHI, JCI, CHI).</li><li>Manage requests for medications, supplies, and equipment based on the center's scope and needs, adhering to Fakeeh Care policies.</li><li>Handle staff recruitment according to work needs, approved manpower plans, and Fakeeh Care policies.</li><li>Monitor patient satisfaction, complaints, and DAMA data, developing corrective action plans as needed.</li><li>Implement and monitor clinical and administrative performance indicators, identify trends, and develop corrective action plans for suboptimal performance.</li><li>Plan and coordinate continuing education activities and staff training based on needs assessments.</li><li>Plan, manage, and control the budget for clinic services, resources, and facilities.</li><li>Submit required reports to administration.</li><li>Participate in local and group committees.</li><li>Ensure the center maintains compliance with all relevant laws and regulations.</li><li>Provide a safe and functional environment for all patients, visitors, and staff.</li><li>Lead staff engagement initiatives to foster a motivated and loyal workforce.</li><li>Perform other duties as assigned within the scope of the job.</li></ul><h3>Qualifications and Experience</h3><ul><li>A minimum of <strong>10 years of relevant experience</strong> is required.</li><li>Demonstrated ability to act as an effective change agent.</li><li>Strong understanding of healthcare delivery, including strategic, operational, and financial aspects.</li></ul><h3>Work Environment</h3><p>This is a full-time position based in Makkah, serving the Fakeeh Care Group's operations in both Jeddah and Makkah. The role involves working within a dynamic healthcare setting, focusing on ambulatory care services.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Officer - Customer Care Agent | MAF Retail | Head Office KSA<br><strong>ROLE SUMMARY</strong><br>The Officer Customer Care Agent is responsible for delivering exceptional customer service by handling customer inquiries, requests, complaints, and feedback through various communication channels, including phone calls, email, chat, social media, and customer care systems. The role holder is responsible for resolving customer issues efficiently, providing accurate information, and ensuring a positive customer experience while meeting service quality and operational performance standards.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Handle inbound and outbound customer interactions across all approved communication channels.</li><li>Respond to customer inquiries, requests, complaints, and feedback in a professional and timely manner.</li><li>Respond to customer inquiries, requests, complaints, and feedback in a professional and timely manner.</li><li>Process and follow up on customer cases, service requests, complaints, refunds, and escalations as required.</li><li>Accurately document all customer interactions within the Customer Care System.</li><li>Collaborate with internal departments to ensure effective resolution of customer concerns.</li><li>Maintain service quality standards and achieve customer satisfaction targets.</li><li>Identify and escalate complex or sensitive customer issues to the appropriate teams.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Diploma degree or equivalent .</li><li>1-2 years of experience in Customer Service, Contact Centre, Retail, Hospitality, or a related field.</li><li>Strong customer service orientation.</li><li>Ability to handle difficult customer situations professionally.</li><li>Fluency in Arabic and English is preferred.</li><li>Complaint Handling &amp; Resolution.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Luxury Collection</h3> <p style="margin:0 0 12px; ************;">Luxury Collection is committed to providing guests with memorable and unique experiences that extend beyond standard transactions like check-in and check-out. The company empowers its Guest Experience Experts to deliver a comprehensive range of services, guiding guests throughout their entire stay and ensuring every interaction contributes to an exceptional visit.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">The AYS and Reservation Agent Role</h3> <p style="margin:0 0 12px; ************;">As an <strong style="font-weight:700;">AYS and Reservation Agent</strong>, you will function as a Guest Experience Expert, playing a critical role in delivering outstanding service. This full-time position is specifically open to <strong style="font-weight:700;">Saudi nationals only</strong>, focusing on creating a seamless and positive experience for all guests. The role requires 0-1 years of experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Core Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Deliver a wide range of services to guide guests throughout their stay.</li> <li style="margin:0 0 6px;">Process operational needs efficiently and accurately.</li> <li style="margin:0 0 6px;">Address and resolve guest requests promptly and effectively.</li> <li style="margin:0 0 6px;">Complete all necessary reports and documentation.</li> <li style="margin:0 0 6px;">Share highlights and relevant information about the local area with guests.</li> <li style="margin:0 0 6px;">Ensure all transactions and interactions contribute positively to the overall guest experience.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Professional Standards and Workplace Conduct</h3> <p style="margin:0 0 12px; ************;">Success in this role requires adherence to the following professional standards:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Maintain a safe and secure workplace environment.</li> <li style="margin:0 0 6px;">Follow all company policies and procedures diligently.</li> <li style="margin:0 0 6px;">Maintain confidentiality of sensitive information.</li> <li style="margin:0 0 6px;">Protect company assets.</li> <li style="margin:0 0 6px;">Uphold high quality standards in all tasks and interactions.</li> <li style="margin:0 0 6px;">Ensure professional uniform, personal appearance, and communication at all times.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Experience and Physical Requirements</h3> <p style="margin:0 0 12px; ************;">This role requires <strong style="font-weight:700;">0-1 years of relevant experience</strong>. The position involves active engagement and physical demands, including standing, sitting, or walking for extended periods. Candidates must be able to take a hands-on approach to work, which includes moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Details</h3> <p style="margin:0 0 12px; ************;">Performing these duties effectively is critical for ensuring guest satisfaction and contributing to business success. Salary for this position will be discussed during the interview process.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Aljazira Bank is seeking a Call Center Agent - Quality to join their team. This is a full-time, remote position, allowing employees to perform their duties from home. The role is suitable for individuals with 0-1 years of experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Objectives and Strategic Alignment</h3> <p style="margin:0 0 12px; ************;">The Call Center Agent - Quality will contribute to achieving the department's strategic objectives and related plans for the Bank. This involves understanding the overarching strategic goals and supporting their implementation within the contact center environment.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Core Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Assist in the implementation of the Contact Center quality assurance framework, including call monitoring methodologies, scoring criteria, and improvement action plans.</li> <li style="margin:0 0 6px;">Respond to inbound customer calls, inquiries, requests, and complaints in a courteous, efficient, and professional manner.</li> <li style="margin:0 0 6px;">Collect accurate customer information and complete relevant documentation to process service requests and resolve queries.</li> <li style="margin:0 0 6px;">Identify opportunities to cross-sell bank products and services to customers based on their identified needs during interactions.</li> <li style="margin:0 0 6px;">Support the achievement of assigned call center Key Performance Indicators (KPIs), including call quality scores, service levels, and customer satisfaction targets.</li> <li style="margin:0 0 6px;">Clearly inform customers about available products, services, and relevant bank policies and procedures.</li> <li style="margin:0 0 6px;">Accurately gather and document customer feedback, complaints, and escalation details within the call center system.</li> <li style="margin:0 0 6px;">Identify and promptly escalate unresolved customer complaints or system issues to the Call Center Supervisor.</li> <li style="margin:0 0 6px;">Coordinate with relevant internal departments to follow up on customer requests requiring cross-functional resolution.</li> <li style="margin:0 0 6px;">Adhere to all applicable bank policies, compliance standards, and SAMA regulatory requirements at all times.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates should possess a Bachelor's degree in Business Administration, Banking, or a related major. A relevant Professional Certificate is preferred. No prior experience is required for candidates with a Bachelor's degree; approximately one year of experience is expected for those with a Diploma. Previous experience in call center operations, customer service, or banking customer support is preferred.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Arrangement</h3> <p style="margin:0 0 12px; ************;">This position operates under a remote work arrangement, enabling the employee to fulfill their job duties from their home location. The role is full-time.</p>

<p>The Product &amp; Technical Expert (PTE) leads and manages the product and technical tasks of the Agentic AI in Contact Center project across its three components the virtual AI bot / conversational IVR, the agent-assist, and interaction analytics. The role spans requirements and vendor selection through solution design, integration, AI governance, and delivery oversight, while building lasting in-house capability through knowledge transfer to a nominated internal candidate.</p><p>Key Responsibilities:</p><ul><li>Manage and refine the business and technical requirements across the three components (virtual AI bot / conversational IVR, the agent-assist, and interaction analytics), and maintain the requirements and compliance matrices.</li><li>Build and maintain the use-cases and intent-prioritization backlog (Tier 1 automated, Tier 2 AI-assisted, Tier 3 human), translating call-driver data into an automation roadmap.</li><li>Define KPIs and success/acceptance criteria.</li><li>Support RFP issuance, run the technical evaluation of bidders, lead proofs-of-concept (including Saudi-dialect quality testing), and make sourcing recommendations.</li><li>Manage the implementation partner technically scope, statement of work, deliverables, and quality.</li><li>Manage the conversational and agentic design: open intent capture, dialog flows, prompts, tone/persona, escalation triggers, and warm-handoff behavior.</li><li>Manage the design of RAG grounding approach, knowledge-base structure, and guardrail configuration.</li><li>Define the target architecture and external/internal integration design across core banking (T24), CRM (MS Dynamics), Cortex, e-channels,OTP, and the Cisco IVR/ACD and speech-recording stack.</li><li>Specify APIs, real-time context retrieval, latency targets, and the model-hosting approach.</li><li>Advise on model selection (LLM/SLM and routing), RAG, hallucination mitigation, confidence thresholds, and prompt/version management.</li><li>Establish the AI governance and guardrail framework aligned to SAMA and PDPL human-in-the-loop for sensitive flows, audit trail, data residency, and PII redaction.</li><li>Work with Compliance, Risk, Legal, and Information Security to secure the necessary approvals.</li><li>Manage SIT, UAT, and phased go-live; manage risks, issues, and dependencies.</li><li>Stand up the analytics / AI-ops monitoring and reporting, and run the post-go-live.</li><li>Coach and up-skill the nominated internal candidate (prospective AI-Ops Lead) and the wider team; produce runbooks and operational handover.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Purpose: The Product &amp; Technical Expert (PTE) leads and manages the product and technical tasks of the Agentic AI in Contact Center project across its three components — the virtual AI bot / conversational IVR, the agent-assist, and interaction analytics.<br> The role spans requirements and vendor selection through solution design, integration, AI governance, and delivery oversight, while building lasting in-house capability through knowledge transfer to a nominated internal candidate.<br> Key Responsibilities: · Manage and refine the business and technical requirements across the three components (virtual AI bot / conversational IVR, the agent-assist, and interaction analytics), and maintain the requirements and compliance matrices.<br> · Build and maintain the use-cases and intent-prioritization backlog (Tier 1 automated, Tier 2 AI-assisted, Tier 3 human), translating call-driver data into an automation roadmap.<br> · Define KPIs and success/acceptance criteria.<br> · Support RFP issuance, run the technical evaluation of bidders, lead proofs-of-concept (including Saudi-dialect quality testing), and make sourcing recommendations.<br> · Manage the implementation partner technically — scope, statement of work, deliverables, and quality.<br> · Manage the conversational and agentic design: open intent capture, dialog flows, prompts, tone/persona, escalation triggers, and warm-handoff behavior.<br> · Manage the design of RAG grounding approach, knowledge-base structure, and guardrail configuration.<br> · Define the target architecture and external/internal integration design across core banking (T24), CRM (MS Dynamics), Cortex, e-channels,OTP, and the Cisco IVR/ACD and speech-recording stack.<br> · Specify APIs, real-time context retrieval, latency targets, and the model-hosting approach.<br> · Advise on model selection (LLM/SLM and routing), RAG, hallucination mitigation, confidence thresholds, and prompt/version management.<br> · Establish the AI governance and guardrail framework aligned to SAMA and PDPL — human-in-the-loop for sensitive flows, audit trail, data residency, and PII redaction.<br> · Work with Compliance, Risk, Legal, and Information Security to secure the necessary approvals.<br> · Manage SIT, UAT, and phased go-live; manage risks, issues, and dependencies.<br> · Stand up the analytics / AI-ops monitoring and reporting, and run the post-go-live.<br> · Coach and up-skill the nominated internal candidate (prospective AI-Ops Lead) and the wider team; produce runbooks and operational handover.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Role Purpose:</strong><p>The Product &amp; Technical Expert (PTE) leads and manages the product and technical tasks of the Agentic AI in Contact Center project across its three components — the virtual AI bot / conversational IVR, the agent-assist, and interaction analytics. The role spans requirements and vendor selection through solution design, integration, AI governance, and delivery oversight, while building lasting in-house capability through knowledge transfer to a nominated internal candidate.</p><br>Key Responsibilities:<p>· Manage and refine the business and technical requirements across the three components (virtual AI bot / conversational IVR, the agent-assist, and interaction analytics), and maintain the requirements and compliance matrices.</p><br><p>· Build and maintain the use-cases and intent-prioritization backlog (Tier 1 automated, Tier 2 AI-assisted, Tier 3 human), translating call-driver data into an automation roadmap.</p><br><p>· Define KPIs and success/acceptance criteria.</p><br><p>· Support RFP issuance, run the technical evaluation of bidders, lead proofs-of-concept (including Saudi-dialect quality testing), and make sourcing recommendations.</p><br><p>· Manage the implementation partner technically — scope, statement of work, deliverables, and quality.</p><br><p>· Manage the conversational and agentic design: open intent capture, dialog flows, prompts, tone/persona, escalation triggers, and warm-handoff behavior.</p><br><p>· Manage the design of RAG grounding approach, knowledge-base structure, and guardrail configuration.</p><br><p>· Define the target architecture and external/internal integration design across core banking (T24), CRM (MS Dynamics), Cortex, e-channels,OTP, and the Cisco IVR/ACD and speech-recording stack.</p><br><p>· Specify APIs, real-time context retrieval, latency targets, and the model-hosting approach.</p><br><p>· Advise on model selection (LLM/SLM and routing), RAG, hallucination mitigation, confidence thresholds, and prompt/version management.</p><br><p>· Establish the AI governance and guardrail framework aligned to SAMA and PDPL — human-in-the-loop for sensitive flows, audit trail, data residency, and PII redaction.</p><br><p>· Work with Compliance, Risk, Legal, and Information Security to secure the necessary approvals.</p><br><p>· Manage SIT, UAT, and phased go-live; manage risks, issues, and dependencies.</p><br><p>· Stand up the analytics / AI-ops monitoring and reporting, and run the post-go-live.</p><br><p>· Coach and up-skill the nominated internal candidate (prospective AI-Ops Lead) and the wider team; produce runbooks and operational handover.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>We are seeking a professional and customer-focused Reservations Agent to join our team in Makkah, Saudi Arabia. As a Reservations Agent, you will play a crucial role in ensuring guest satisfaction by managing bookings, providing information about our hotel services, and maximizing revenue through effective sales techniques. Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests Utilize up-selling techniques to maximize room revenue and promote hotel services Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy Follow up on guest requests and inquiries within 24 hours of receipt Assist with group bookings and manage allotments as directed by management Collaborate with other departments to ensure smooth guest experiences from reservation to check-out Monitor and update hotel availability to optimize occupancy rates Prepare daily reports on reservations, cancellations, and modifications Maintain knowledge of local attractions and events to assist guests with inquiries Adhere to hotel policies and procedures, ensuring compliance with industry standards Participate in regular training sessions to stay updated on new offerings and reservation techniquesThis is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent</li><li>Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations</li><li>Proficiency in Microsoft Office suite and property management systems (e.g., OPERA)</li><li>Excellent communication skills in English, both written and verbal</li><li>Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties</li><li>Detail-oriented with a high level of accuracy in data entry and information management</li><li>Ability to multi-task and work efficiently in a fast-paced environment</li><li>Flexible schedule, including availability to work evenings, weekends, and holidays as required</li><li>Knowledge of hospitality industry standards and best practices</li><li>Demonstrated sales skills and ability to up-sell hotel services</li><li>Ability to remain calm and professional under pressure</li><li>Cultural sensitivity and adaptability to work in a diverse environment</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a professional and customer-focused Reservations Agent to join our team in Jeddah, Saudi Arabia. As a Reservations Agent, you will play a crucial role in ensuring guest satisfaction by managing bookings, providing information about our hotel services, and maximizing revenue through effective sales techniques. Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests Utilize up-selling techniques to maximize room revenue and promote hotel services Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy Follow up on guest requests and inquiries within 24 hours of receipt Assist with group bookings and manage allotments as directed by management Collaborate with other departments to ensure smooth guest experiences from reservation to check-out Monitor and update hotel availability to optimize occupancy rates Prepare daily reports on reservations, cancellations, and modifications Maintain knowledge of local attractions and events to assist guests with inquiries Adhere to hotel policies and procedures, ensuring compliance with industry standards Participate in regular training sessions to stay updated on new offerings and reservation techniques</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent</li><li>Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations</li><li>Proficiency in Microsoft Office suite and property management systems (e.g., OPERA)</li><li>Excellent communication skills in English, both written and verbal</li><li>Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties</li><li>Detail-oriented with a high level of accuracy in data entry and information management</li><li>Ability to multi-task and work efficiently in a fast-paced environment</li><li>Flexible schedule, including availability to work evenings, weekends, and holidays as required</li><li>Knowledge of hospitality industry standards and best practices</li><li>Demonstrated sales skills and ability to up-sell hotel services</li><li>Ability to remain calm and professional under pressure</li><li>Cultural sensitivity and adaptability to work in a diverse environment</li></ul><p></p></section>

<strong>This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Integration &amp; API Developer – AWS, Python and AI Agents based in Saudi Arabia.<br><br></strong>This is a remote opportunity for a senior developer focused on APIs, system integrations, and AI-powered enterprise solutions.<br><br>You will design and build scalable APIs that connect business systems, external platforms, and intelligent applications.<br><br>The role combines hands-on Python development with AWS cloud services and modern AI agent technologies.<br><br>You will help create AI-powered workflows where agents can access data, invoke tools, make decisions, and execute multi-step processes.<br><br>As a client-facing technical partner, you will translate business requirements into reliable and practical solutions.<br><br>You will also contribute to troubleshooting, optimization, monitoring, and the continuous improvement of integration environments.<br><br>The role offers opportunities to collaborate across teams, work directly with clients, and mentor junior developers.<br><br><strong>Accountabilities<br><br></strong><ul><li>Design, develop, and maintain APIs that support business processes, system integrations, and AI-powered applications.</li><li>Build and manage integrations between internal systems, external platforms, Salesforce, REST APIs, and third-party services.</li><li>Design and implement AI agent integrations capable of interacting with APIs, databases, enterprise applications, and business workflows.</li><li>Develop AI-powered workflows and automation using LLMs, AI agents, tool/function calling, and API-based integrations.</li><li>Work directly with clients to gather requirements, understand business needs, and deliver effective technical solutions.</li><li>Deploy, monitor, troubleshoot, and support integration solutions running in AWS environments.</li><li>Optimize integrations for reliability, scalability, and performance while identifying and resolving technical issues.</li><li>Collaborate with cross-functional teams and provide technical guidance and mentorship to junior developers.<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>5+ years of professional software development experience.</li><li>Strong expertise in API design, development, and integration, with proven experience connecting complex systems and services.</li><li>Hands-on experience with AWS services such as API Gateway, Lambda, ECS, RDS, SQS, or comparable cloud services.</li><li>Strong proficiency in Python and experience building production-quality applications and integrations.</li><li>Experience with AI and LLM technologies, including AI agents and applications that can retrieve information, invoke APIs or tools, make decisions, and execute multi-step workflows.</li><li>Strong problem-solving skills with the ability to troubleshoot and optimize distributed integrations.</li><li>Excellent client-facing, communication, and collaboration skills, with the ability to translate business requirements into technical solutions.</li><li>Experience with Salesforce integrations is a plus.</li><li>Knowledge of event-driven architectures and services such as SQS and SNS is a plus.</li><li>Experience with Infrastructure as Code, particularly Terraform, is a plus.<br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Fully remote position.</li><li>Opportunity to work on modern API, cloud, automation, and AI agent technologies.</li><li>Client-facing environment with direct involvement in technical solution design and delivery.</li><li>Opportunity to contribute to AI-powered enterprise workflows and integrations.</li><li>Collaborative environment with opportunities to mentor and share technical expertise.</li><li>The source job description does not specify salary, healthcare coverage, paid time off, or additional benefits.<br><br></li></ul><strong>How Jobgether Works<br><br></strong>We use an <strong>AI-powered matching process</strong> to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br><strong>Data Privacy Notice:</strong> By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.<br><br>

We’re partnering with a fast-growing technology company building connected-worker and operational software for large-scale construction and industrial environments. Their platform brings together data from connected devices, workers and sites to power real-time safety, compliance and productivity applications.<br>They’re looking for a Principal Platform Engineer to take senior technical ownership across the platform - shaping architecture, solving complex distributed-systems problems and setting engineering standards while remaining deeply hands-on.<br>What You’ll Do:Own the technical architecture across backend services, data pipelines, APIs, SDKs, streaming and platform infrastructure. Design and build scalable, multi-tenant platform capabilities that connect workers, devices, sites, events and customer workflows. Define governed data pipelines with clear contracts, lineage, quality controls and reliable replay. Build secure and scalable APIs and SDKs for internal teams, partners, customers and AI applications. Make pragmatic technology and data-store decisions across relational, time-series, streaming, search and vector workloads. Drive the evolution of the backend platform, working primarily with C#/. NET while contributing across other languages where appropriate. Shape the technical direction of AI-native capabilities, including AI agents, retrieval, tool use, MCP and model evaluation. Improve engineering standards across testing, CI/CD, observability, release processes and production operations.<br>Who We’re Looking For:10+ years of software engineering experience, with sustained impact at Staff, Principal, Lead Architect or equivalent level. Proven experience designing and delivering scalable Saa S platforms or complex distributed systems in production. Strong backend and distributed-systems expertise, with deep hands-on experience in at least one of C#/. NET, Go, Python, Java or Node.js. Strong API design experience across REST and/or Graph QL, with knowledge of authentication and identity patterns such as OAuth, JWT and SSO. Experience with GCP and/or AWS, Kubernetes, Terraform, containers, CI/CD and observability. Experience working with governed data platforms, ontologies, data lineage or similar systems. Hands-on experience with modern AI integration patterns such as LLM prompting, RAG, tool/function calling, MCP or agent architectures. Exceptional written and spoken English.<br>Interested? Apply today!

<p>LLM Solution Design & Development Architect and deliver production-ready LLM applications — conversational agents, intelligent assistants, and RAG pipelines with advanced retrieval and re-ranking. <br>Build multi-agent systems using LangGraph, AutoGen, or CrewAI; apply prompt engineering techniques to optimise model performance. <br>Integrate LLM solutions with enterprise systems via REST APIs and event-driven architectures. Model Fine-Tuning & Optimisation <br>Lead fine-tuning (LoRA, QLoRA, instruction tuning) and benchmark foundation models (OpenAI, Mistral, LLaMA, Gemini) for specific use cases. </p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least 3-5 years of hands-on experience in developing AI models and applications, demonstrating a proven track record in the field.</li><li>Relevant certifications such as TensorFlow Developer, AWS Certified Machine Learning, or similar qualifications that validate expertise.</li><li>Proficiency in programming languages like Python and R, alongside familiarity with AI frameworks such as TensorFlow or PyTorch.</li><li>Experience with cloud platforms such as AWS, Google Cloud, or Azure, ensuring scalability and efficiency in AI solutions.</li><li>A proactive mindset and adaptability to thrive in fast-paced environments, eager to learn and implement new AI strategies.</li></ul>