School agent Jobs

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Purpose<br><br>To maintain and enhance rider support standards, compliance, and performance quality across the rider support and ensure agents meet operational KPIs, and rider experience expectations.<br><br>Key Accountabilities And Activities<br><br>Quality Assurance<br><br>Lead and supervise the quality assurance activities within the team. Monitor and evaluate agents' performance on the program level for voice and non-voice transactions using a quality monitoring system. Assess script adherence, data accuracy, process consistency, and product knowledge. Analyze failures and potential failures, and develop action plans and preventive measures. Communicate results and findings to management and stakeholders. Ensure compliance with monitoring sample sizes for all team members. Verify and ensure adherence to sample size requirements for new agents. Generate and deliver regular business intelligence & quality assurance reports. Review and analyze quality variations from metrics and identify problem areas. Collaborate with internal stakeholders to address quality-related issues and improve processes. Conduct calibration sessions with monitors and clients to ensure consistency in quality assessments.<br><br>Process Improvement<br><br>Identify opportunities for process improvement and efficiency enhancement. Collaborate with cross-functional teams to implement process changes and best practices. Provide recommendations for training needs based on quality evaluations. Continuously review and update quality monitoring guidelines and score sheets.<br><br>Team Management<br><br>Provide guidance and support to the QA team members. Conduct regular coaching and feedback sessions to improve performance. Develop and deliver training sessions to enhance agents' quality performance. Foster a positive and collaborative work environment within the QA team. Conduct regular team meetings to discuss quality updates and address concerns.<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience<br><br>4–6 years of experience in operations, fleet management, logistics, or quality control. Strong analytical and reporting skills KPI monitoring and performance management Strong communication skills<br><br>Education and Certifications<br><br>Bachelor’s degree in Business Administration or a relevant field is required.

Job Description – Call Center Manager Job Title: Call Center Manager Department: Customer Experience / Operations Reports To: Customer Experience Director / Operations Director Location: As Assigned<br>Job Summary The Call Center Manager is responsible for leading and managing all call center operations to ensure exceptional customer service, operational efficiency, and achievement of service level targets. This role oversees workforce planning, performance management, quality assurance, customer satisfaction, budgeting, and continuous improvement initiatives while leading a team of supervisors, team leaders, and customer service representatives.<br>Key Responsibilities Operations Management Lead the daily operations of the call center. Ensure service levels and operational KPIs are consistently achieved. Develop operational plans to improve productivity and customer satisfaction. Monitor real-time performance and staffing requirements. Manage inbound, outbound, email, chat, and social media support channels where applicable. Team Leadership Lead, coach, and develop Call Center Supervisors and Team Leaders. Conduct regular performance evaluations. Develop succession plans for key positions. Foster a high-performance and customer-focused culture. Identify training needs and support employee development. Customer Experience Ensure excellent customer service standards are maintained. Resolve escalated customer complaints. Improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS). Monitor customer feedback and implement improvement initiatives. Workforce Management Collaborate with Workforce Management teams to optimize staffing. Approve shift schedules and resource allocation. Monitor absenteeism, occupancy, and adherence. Ensure adequate staffing during peak periods. Performance Management Monitor team productivity and quality. Review daily, weekly, and monthly KPIs. Develop action plans to address performance gaps. Conduct regular operational review meetings.<br>Reporting & Analytics Prepare operational performance reports. Analyze call volumes and customer trends. Present performance dashboards to senior management. Monitor forecasting accuracy. Financial Management Manage the call center operating budget. Control overtime and staffing costs. Optimize operational efficiency while maintaining service quality. Participate in annual budget planning. Technology Management Ensure effective use of CRM and Call Center systems. Support implementation of new technologies. Coordinate with IT on system upgrades and issue resolution. Monitor system availability and business continuity.<br>Qualifications Bachelor's Degree in Business Administration, Management, Customer Service, Communications, or related field. Master's Degree (MBA) is preferred. Professional Certifications (Preferred) COPC Certification Lean Six Sigma Green Belt PMPCustomer Experience (CX) Certification Contact Center Management Certification<br>Experience8–10 years of experience in Customer Service or Call Center Operations. Minimum 4–5 years in a managerial role. Experience managing large call center teams (100+ agents preferred). Experience with multi-channel contact centers. Experience in service industries, logistics, telecommunications, banking, healthcare, or retail is preferred.

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Purpose<br><br>To maintain and enhance rider support standards, compliance, and performance quality across the rider support and ensure agents meet operational KPIs, and rider experience expectations.<br><br>Key Accountabilities And Activities<br><br>Quality Assurance<br><br>Lead and supervise the quality assurance activities within the team. Monitor and evaluate agents' performance on the program level for voice and non-voice transactions using a quality monitoring system. Assess script adherence, data accuracy, process consistency, and product knowledge. Analyze failures and potential failures, and develop action plans and preventive measures. Communicate results and findings to management and stakeholders. Ensure compliance with monitoring sample sizes for all team members. Verify and ensure adherence to sample size requirements for new agents. Generate and deliver regular business intelligence & quality assurance reports. Review and analyze quality variations from metrics and identify problem areas. Collaborate with internal stakeholders to address quality-related issues and improve processes. Conduct calibration sessions with monitors and clients to ensure consistency in quality assessments.<br><br>Process Improvement<br><br>Identify opportunities for process improvement and efficiency enhancement. Collaborate with cross-functional teams to implement process changes and best practices. Provide recommendations for training needs based on quality evaluations. Continuously review and update quality monitoring guidelines and score sheets.<br><br>Team Management<br><br>Provide guidance and support to the QA team members. Conduct regular coaching and feedback sessions to improve performance. Develop and deliver training sessions to enhance agents' quality performance. Foster a positive and collaborative work environment within the QA team. Conduct regular team meetings to discuss quality updates and address concerns.<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience<br><br>4–6 years of experience in operations, fleet management, logistics, or quality control. Strong analytical and reporting skills KPI monitoring and performance management Strong communication skills<br><br>Education and Certifications<br><br>Bachelor’s degree in Business Administration or a relevant field is required.

Material Expediter <br>Job Summar The Material Expediter is responsible for monitoring and expediting procurement, manufacturing, logistics, and delivery activities to ensure materials are available as per project requirements and schedules The role involves close coordination with suppliers, freight forwarders, procurement teams, warehouse/site teams, and project management to avoid delays and maintain smooth material flow across projects within the Kingdom of Saudi Arabia The Material Expediter will also manage logistics documentation, shipment tracking, vendor follow-ups, and reporting activities while ensuring compliance with company procedures and KSA regulations<br>Responsibility Maintain and regularly update the Project Material Tracker with the accurate status of PRs, POs, manufacturing, shipment, and delivery Expedite suppliers to ensure timely order acknowledgment, production progress, and dispatch as per the project schedule Monitor critical materials and proactively highlight potential delays to Procurement and Project teams Coordinate with vendors to obtain production schedules, inspection dates, and shipping details Ensure alignment between procurement delivery timelines and project execution requirements Follow up on pending approvals, documentation, and material submittals affecting procurement progress Prepare and circulate weekly material status reports to management and project stakeholders Maintain proper records of purchase orders, packing lists, delivery notes, and inspection reports Identify supply chain risks and propose corrective actions to avoid project delays Support the procurement team in resolving vendor performance issues Ensure compliance with company procurement procedures and project requirements Coordinate local material collection and transportation within the Kingdom, ensuring timely pickup from suppliers and delivery to the warehouse/site Manage international shipments, coordinating with freight forwarders, customs clearance agents, and transporters to ensure smooth import/export operations Track logistics documentation (Bill of Lading, AWB, Commercial Invoice, Packing List, Customs Documents) and ensure compliance with KSA regulations Requirements & Qualifications Bachelor’s Degree or Diploma in Supply Chain, Logistics, Business Administration, or a related field Minimum 3–5 years of experience in procurement expediting, logistics coordination, or material control, preferably in system integrator companies or fast-track projects Experience in local and international logistics coordination, including customs clearance and freight forwarding Familiarity with KSA import/export regulations and local transportation processes Strong follow-up, communication, and coordination skills with suppliers and internal stakeholders Proficiency in Microsoft Excel, ERP systems, and material tracking/reporting tools Good English communication skills; knowledge of Arabic will be an advantage Ability to work under pressure and manage multiple priorities within project deadlines

Additional Information<br><br>Job Number 26118086<br><br>Job Category Engineering & Facilities<br><br>Location King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Inspeccionar, reparar y mantener el sistema de calefacción, ventilación y aire acondicionado, el control de la calidad del aire y el equipo de refrigeración. Mantener y llevar a cabo inspecciones diarias de la planta mecánica. Vigilar y controlar la temperatura del hotel. Vigilar y analizar la utilización de energía y de servicios públicos. Calibrar todos los controles, indicadores, medidores, etc. Identificar, localizar y operar todas las válvulas de cierre. Ensamblar, instalar, probar y mantener los sistemas eléctricos o el cableado electrónico. Ensamblar, instalar y mantener el montaje de las cañerías, los accesorios, las válvulas, etc. Realizar el mantenimiento de rutina de la piscina y del spa. Cumplir con todas las políticas y los procedimientos de seguridad y de la compañía, informar cualquier problema de mantenimiento, riesgo para la seguridad, accidente o lesión y realizar capacitaciones y obtener certificaciones de seguridad. Asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales, mantener la confidencialidad de la información patentada y proteger los bienes de la compañía. Recibir y reconocer a todos los huéspedes de acuerdo con los estándares de la compañía y anticiparse a sus necesidades de servicio y atenderlas. Hablar con los demás utilizando un lenguaje claro y profesional. Cultivar y mantener relaciones laborales positivas con los demás y escuchar y responder de manera apropiada las inquietudes de los demás empleados. Asegurar el cumplimiento de las expectativas y los estándares de calidad; identificar, recomendar, desarrollar e implementar nuevas formas de aumentar la eficacia, productividad, calidad, seguridad y/o capacidad de ahorro de la organización. Estirarse por encima de la cabeza y debajo de la rodillas. Trasladarse por espacios reducidos o elevados. Trasladarse por superficies inclinadas, irregulares o resbalosas. Subir y bajar escaleras regulares, rampas de servicio y/o escaleras de mano. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 50 libras o menos. Agarrar, voltear y manipular objetos de diferentes tamaños y pesos. Brindar asistencia moviendo, levantando, transportando y ubicando objetos que pesen más de 100 libras. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.<br><br>APTITUDES DESEABLES<br><br>Educación:Título expedido por una escuela técnica, de oficios o vocacional.<br><br>Experiencia laboral afín:Al menos 3 años de experiencia laboral afín.<br><br>Experiencia como supervisor:No se requiere experiencia como supervisor.<br><br>APTITUDES OBLIGATORIAS<br><br>Licencia o Certificación:Certificación universal de la Agencia de Protección Ambiental (Environmental Protection Agency, EPA)<br><br>de los Estados Unidos<br><br>Carnet de conducir válido<br><br>Certificación en calefacción, ventilación y aire acondicionado (Heating, Ventilation and Air Conditioning, HVAC)<br><br>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusión de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condición de veterano u otras características protegidas por la legislación vigente.<br><br>Marriott Hotels se esfuerza por mejorar el arte de la hospitalidad, innovando siempre que puede mientras mantiene el confort de lo familiar en todo el mundo. Como anfitrión de Marriott Hotels, nos ayudarás a mantener la promesa de “Una experiencia hotelera maravillosa, siempre” con un servicio cuidado y sincero, que se adelanta a las necesidades de los huéspedes, para así mejorar este legado vivo. Con un nombre que es sinónimo de hospitalidad en todo el mundo, nos enorgullece invitarte a consultar las oportunidades de empleo de Marriott Hotels. Al unirte a Marriott Hotels, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.<br><br>JW Marriott forma parte de la cartera de lujo de Marriott International y se compone de más de 100 hermosos hoteles en ciudades destacadas y ubicaciones de resorts privilegiadas en todo el mundo. JW cree que los empleados son lo primero, porque, si tú eres feliz, los huéspedes también lo serán. Los empleados de JW Marriott son confiados, innovadores, genuinos, intuitivos y llevan adelante el legado de la marca y del fundador de la empresa, J. Willard Marriott. Nuestros hoteles ofrecen una experiencia laboral inigualable, donde formarás parte de una comunidad y disfrutarás de verdadera camaradería con un grupo de colegas muy variado. JW crea oportunidades de capacitación, desarrollo, reconocimiento y, lo más importante, un lugar donde puedes seguir tu pasión en un ambiente de lujo enfocado en el bienestar holístico. El trato excepcional a los huéspedes empieza con el modo en que cuidamos a nuestros empleados. Este es el The JW Treatment™. Al unirte a JW Marriott, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.

Additional Information<br><br>Job Number 26118086<br><br>Job Category Engineering & Facilities<br><br>Location King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Inspeccionar, reparar y mantener el sistema de calefacción, ventilación y aire acondicionado, el control de la calidad del aire y el equipo de refrigeración. Mantener y llevar a cabo inspecciones diarias de la planta mecánica. Vigilar y controlar la temperatura del hotel. Vigilar y analizar la utilización de energía y de servicios públicos. Calibrar todos los controles, indicadores, medidores, etc. Identificar, localizar y operar todas las válvulas de cierre. Ensamblar, instalar, probar y mantener los sistemas eléctricos o el cableado electrónico. Ensamblar, instalar y mantener el montaje de las cañerías, los accesorios, las válvulas, etc. Realizar el mantenimiento de rutina de la piscina y del spa. Cumplir con todas las políticas y los procedimientos de seguridad y de la compañía, informar cualquier problema de mantenimiento, riesgo para la seguridad, accidente o lesión y realizar capacitaciones y obtener certificaciones de seguridad. Asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales, mantener la confidencialidad de la información patentada y proteger los bienes de la compañía. Recibir y reconocer a todos los huéspedes de acuerdo con los estándares de la compañía y anticiparse a sus necesidades de servicio y atenderlas. Hablar con los demás utilizando un lenguaje claro y profesional. Cultivar y mantener relaciones laborales positivas con los demás y escuchar y responder de manera apropiada las inquietudes de los demás empleados. Asegurar el cumplimiento de las expectativas y los estándares de calidad; identificar, recomendar, desarrollar e implementar nuevas formas de aumentar la eficacia, productividad, calidad, seguridad y/o capacidad de ahorro de la organización. Estirarse por encima de la cabeza y debajo de la rodillas. Trasladarse por espacios reducidos o elevados. Trasladarse por superficies inclinadas, irregulares o resbalosas. Subir y bajar escaleras regulares, rampas de servicio y/o escaleras de mano. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 50 libras o menos. Agarrar, voltear y manipular objetos de diferentes tamaños y pesos. Brindar asistencia moviendo, levantando, transportando y ubicando objetos que pesen más de 100 libras. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.<br><br>APTITUDES DESEABLES<br><br>Educación:Título expedido por una escuela técnica, de oficios o vocacional.<br><br>Experiencia laboral afín:Al menos 3 años de experiencia laboral afín.<br><br>Experiencia como supervisor:No se requiere experiencia como supervisor.<br><br>APTITUDES OBLIGATORIAS<br><br>Licencia o Certificación:Certificación universal de la Agencia de Protección Ambiental (Environmental Protection Agency, EPA)<br><br>de los Estados Unidos<br><br>Carnet de conducir válido<br><br>Certificación en calefacción, ventilación y aire acondicionado (Heating, Ventilation and Air Conditioning, HVAC)<br><br>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusión de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condición de veterano u otras características protegidas por la legislación vigente.<br><br>Marriott Hotels se esfuerza por mejorar el arte de la hospitalidad, innovando siempre que puede mientras mantiene el confort de lo familiar en todo el mundo. Como anfitrión de Marriott Hotels, nos ayudarás a mantener la promesa de “Una experiencia hotelera maravillosa, siempre” con un servicio cuidado y sincero, que se adelanta a las necesidades de los huéspedes, para así mejorar este legado vivo. Con un nombre que es sinónimo de hospitalidad en todo el mundo, nos enorgullece invitarte a consultar las oportunidades de empleo de Marriott Hotels. Al unirte a Marriott Hotels, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.<br><br>JW Marriott forma parte de la cartera de lujo de Marriott International y se compone de más de 100 hermosos hoteles en ciudades destacadas y ubicaciones de resorts privilegiadas en todo el mundo. JW cree que los empleados son lo primero, porque, si tú eres feliz, los huéspedes también lo serán. Los empleados de JW Marriott son confiados, innovadores, genuinos, intuitivos y llevan adelante el legado de la marca y del fundador de la empresa, J. Willard Marriott. Nuestros hoteles ofrecen una experiencia laboral inigualable, donde formarás parte de una comunidad y disfrutarás de verdadera camaradería con un grupo de colegas muy variado. JW crea oportunidades de capacitación, desarrollo, reconocimiento y, lo más importante, un lugar donde puedes seguir tu pasión en un ambiente de lujo enfocado en el bienestar holístico. El trato excepcional a los huéspedes empieza con el modo en que cuidamos a nuestros empleados. Este es el The JW Treatment™. Al unirte a JW Marriott, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Regional QSHE Coordinator (Farming) </span></strong><strong><span>| Hail &nbsp;- </span></strong><strong><span>Saudi Arabia</span></strong></p><br><br> <br> <br> <br> <p><strong><span>The Company </span></strong></p><br><br> <br> <p><span>Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh,&nbsp; Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan.</span></p><br><br> <br> <p><span>Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: “Quality you can trust.”</span></p><br><br> <p><span>Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L’usine, 7DAYS, ALYOUM, Nuralac, Farm’s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others. </span></p><br><br> <br> <p><span>Almarai currently employs over 43,000 Quality Makers, across the GCC, Egypt &amp; Jordan. </span></p><br><br> <p><span>In 2025, Almarai reported net income of SAR 2.4 billion on sales of SAR 22 billion.</span></p><br><br> <br> <p><strong><span>The Role / Opportunity</span></strong></p><br><br> <br> <p><span>The <strong>Regional QSHE Coordinator </strong>will be responsible </span><span>for </span><span>ensuring full compliance of the company’s Quality, Health &amp; Safety, Environmental and Food Safety management systems, utilizing the latest QSHE management techniques and technology in line with world class standards.</span></p><br><br> <br> <br> <p><span>The candidate must meet the following criteria to be shortlisted: </span></p><br><br> <br> <ul> <li><span>3 &nbsp;years of Quality Assurance experience in the food industry.</span></li> <li><span>Fluent in English language oral, written and reading skills.</span></li> <li><span>Bachelor’s Degree in Agriculture/Food Science/ Science from a recognized university.</span></li> <li><span>Diploma in Quality Management.</span></li> <li><span>Qualification on ISO management systems. (QMS /FSMS / EMS / OHSMS)</span></li> <li><span>Qualification as an internal auditor.</span></li> <li><span>IOSH working safely training certification.</span></li> </ul> <br> <br> <p><span>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</span></p><br><br> <br> <p><span>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About the Opportunity</h3> <p >Rotana Hotels is seeking a <strong >Director of Business Development</strong> to join its team in Medina, Al Madinah, Saudi Arabia. This is a full-time position for a commercially astute leader who will drive the property's commercial growth agenda within a dynamic market.</p> <h3 >Role Overview</h3> <p >The Director of Business Development will lead the property’s sales team and be responsible for its commercial performance. This high-ownership role requires a leader capable of setting strategic direction, building a robust business pipeline, and maintaining rigorous performance standards across the team. The successful candidate will be a passionate commercial leader focused on delivering high levels of customer service and implementing all business requirements for the organization.</p> <h3 >Core Responsibilities</h3> <ul > <li >Develop a deep understanding of the religious tourism (Umrah/Hajj) ecosystem, including operator functions, booking cycles, seasonality peaks (Ramadan, Hajj, winter Umrah season), and contracting methods (allotments, series groups, ad-hoc).</li> <li >Leverage an established network with Umrah/Hajj operators, DMCs, and travel agents, maintaining existing relationships with top Saudi, Gulf, South Asian, and international Umrah wholesalers and tour operators.</li> <li >Secure and manage business with government and institutional accounts, including Saudi ministries, quasi-government entities, and religious authorities (*, Ministry of Hajj and Umrah-linked business).</li> <li >Manage high-volume, high-ADR group contracts profitably.</li> <li >Apply commercial and revenue acumen to business-mix decisions (group vs. FIT, series vs. ad-hoc), collaborating closely with revenue management to impact RevPAR and profitability.</li> <li >Lead and build the sales team, setting clear goals and targets, holding individuals accountable, and rigorously evaluating performance.</li> <li >Allocate resources smartly, identifying genuine needs and deploying them accordingly (*, representation or focused effort in key feeder/source markets).</li> <li >Plan commercial strategy around the peak/trough patterns of the religious calendar, adapting to seasonality and demand volatility.</li> <li >Maintain working knowledge of the Nusuk platform and Ministry of Hajj &amp; Umrah regulations, understanding their impact on allotments, group registration, and compliance.</li> <li >Exercise financial and credit-risk awareness with agents, making sound judgments on credit terms, deposit structures, and payment risk to protect cash flow.</li> <li >Develop a local corporate and diversification pipeline beyond religious tourism to balance seasonality and reduce dependence on pilgrim volume.</li> <li >Utilize data and CRM systems to track performance, forecast pace accurately, and report pipeline visibility.</li> <li >Demonstrate a strong command of channel distribution, staying informed on evolving trends for the pilgrim market across OTAs, wholesale, direct, GDS, and emerging booking platforms.</li> <li >Consistently benchmark against the competitive set and adjust strategy proactively.</li> <li >Effectively use all systems, CRM, and commercial tools to drive productivity and decision-making.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >10 years of experience</strong> in a commercial leadership role.</li> <li >Proven command of sales strategy.</li> <li >Deep-rooted relationships within the religious tourism sector and relevant institutional accounts.</li> </ul> <h3 >Essential Skills and Attributes</h3> <ul > <li >Strong leadership and team-building capabilities.</li> <li >Commercial and revenue acumen.</li> <li >Adaptability to market seasonality and demand volatility.</li> <li >Financial and credit-risk awareness.</li> <li >Data and CRM discipline.</li> <li >Strong command of channel distribution.</li> <li >Benchmarking and market awareness.</li> <li >Fluency within brand governance and commercial doctrine.</li> </ul> <h3 >Candidate Profile</h3> <p >The ideal candidate will possess a proven command of sales strategy, deep-rooted relationships within the industry, and fluency in brand governance and commercial doctrine. This role offers an opportunity to shape the commercial destiny of a significant property in the region.</p>

<h3 >About the Role</h3> <p >Ethra For Human Resources Consulting is seeking a <strong >Rental Operations Manager</strong> for a full-time position. This role involves leading and overseeing rental operations across multiple branches and airport counters in Saudi Arabia, specifically in Riyadh, Jeddah, Al Khobar, Al Qassim, and Hail. The primary objective is to ensure smooth daily operations, consistent customer service standards, efficient fleet utilization, strong branch performance, and the achievement of operational and commercial targets. The position is based in Riyadh and requires frequent travel to rental branches across the Kingdom based on operational and business needs.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage and supervise front office operations across rental branches and airport counters to ensure smooth daily business activities and high service standards.</li> <li >Lead branch teams, including rental agents, shift supervisors, customer service staff, and operational coordinators, to achieve operational and commercial targets.</li> <li >Ensure efficient handling of customer interactions, including reservations, vehicle handover, returns, upgrades, complaints resolution, and loyalty program engagement.</li> <li >Implement operational procedures to standardize front office activities and enhance customer experience consistency across all locations.</li> <li >Optimize branch operational performance through workforce planning, scheduling efficiency, and resource allocation.</li> <li >Coordinate closely with Fleet and Maintenance teams to maximize vehicle availability, minimize downtime, and improve fleet rotation efficiency.</li> <li >Analyze branch and regional performance KPIs, including utilization, revenue per rental, conversion rates, customer retention, and operational productivity.</li> <li >Prepare operational reports and present performance insights, challenges, and recommendations to senior management.</li> <li >Manage escalated customer and operational issues promptly while maintaining service quality and business continuity.</li> </ul> <h3 >Strategic and Financial Oversight</h3> <ul > <li >Identify business expansion opportunities, including new branch locations, airport operations, corporate partnerships, and high-demand service areas.</li> <li >Conduct market and competitor analysis to support network optimization and expansion strategies.</li> <li >Coordinate branch opening projects and operational readiness for new locations, ensuring staffing, training, process implementation, and service compliance.</li> <li >Collaborate with Sales, Marketing, and Revenue teams to support promotional campaigns, seasonal demand planning, and customer acquisition initiatives.</li> <li >Coordinate closely with the Finance Department to monitor branch financial performance, support invoicing accuracy, follow up on pending collections, and ensure timely resolution of overdue accounts.</li> <li >Ensure compliance with company policies, operational procedures, safety regulations, and brand standards across all branches.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Minimum of <strong >5 years of experience</strong> in car rental operations, rental management, or a similar role.</li> <li >Previous experience managing multiple rental branches is strongly preferred.</li> <li >Car rental experience within Saudi Arabia is required.</li> <li >Airport rental operations experience is preferred but not mandatory.</li> <li >Bachelor’s degree or equivalent relevant experience.</li> </ul> <h3 >Required Skills and Knowledge</h3> <ul > <li >Strong knowledge of daily car rental operations and customer service processes.</li> <li >Experience managing rental agents, supervisors, customer service teams, and operational coordinators.</li> <li >Good knowledge of rental regulations and operational procedures.</li> <li >Experience using rental, reservation, scheduling, or fleet management systems.</li> <li >Strong leadership, communication, problem-solving, and decision-making skills.</li> <li >Willingness to travel frequently across Saudi Arabia based on business needs.</li> </ul> <h3 >Work Environment</h3> <p >This full-time position is based in Riyadh, Saudi Arabia, and involves managing operations across various cities including Jeddah, Al Khobar, Al Qassim, and Hail. The role requires close coordination with multiple internal departments and frequent travel to ensure operational excellence across all locations.</p>

<h3 >About the Role</h3> <p >Ethra For Human Resources Consulting is seeking a <strong >Rental Operations Manager</strong> for a full-time position. This role involves leading and overseeing rental operations across multiple branches and airport counters in Saudi Arabia, specifically in Riyadh, Jeddah, Al Khobar, Al Qassim, and Hail. The primary objective is to ensure smooth daily operations, consistent customer service standards, efficient fleet utilization, strong branch performance, and the achievement of operational and commercial targets. The position is based in Riyadh and requires frequent travel to rental branches across the Kingdom based on operational and business needs.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage and supervise front office operations across rental branches and airport counters to ensure smooth daily business activities and high service standards.</li> <li >Lead branch teams, including rental agents, shift supervisors, customer service staff, and operational coordinators, to achieve operational and commercial targets.</li> <li >Ensure efficient handling of customer interactions, including reservations, vehicle handover, returns, upgrades, complaints resolution, and loyalty program engagement.</li> <li >Implement operational procedures to standardize front office activities and enhance customer experience consistency across all locations.</li> <li >Optimize branch operational performance through workforce planning, scheduling efficiency, and resource allocation.</li> <li >Coordinate closely with Fleet and Maintenance teams to maximize vehicle availability, minimize downtime, and improve fleet rotation efficiency.</li> <li >Analyze branch and regional performance KPIs, including utilization, revenue per rental, conversion rates, customer retention, and operational productivity.</li> <li >Prepare operational reports and present performance insights, challenges, and recommendations to senior management.</li> <li >Manage escalated customer and operational issues promptly while maintaining service quality and business continuity.</li> </ul> <h3 >Strategic and Financial Oversight</h3> <ul > <li >Identify business expansion opportunities, including new branch locations, airport operations, corporate partnerships, and high-demand service areas.</li> <li >Conduct market and competitor analysis to support network optimization and expansion strategies.</li> <li >Coordinate branch opening projects and operational readiness for new locations, ensuring staffing, training, process implementation, and service compliance.</li> <li >Collaborate with Sales, Marketing, and Revenue teams to support promotional campaigns, seasonal demand planning, and customer acquisition initiatives.</li> <li >Coordinate closely with the Finance Department to monitor branch financial performance, support invoicing accuracy, follow up on pending collections, and ensure timely resolution of overdue accounts.</li> <li >Ensure compliance with company policies, operational procedures, safety regulations, and brand standards across all branches.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Minimum of <strong >5 years of experience</strong> in car rental operations, rental management, or a similar role.</li> <li >Previous experience managing multiple rental branches is strongly preferred.</li> <li >Car rental experience within Saudi Arabia is required.</li> <li >Airport rental operations experience is preferred but not mandatory.</li> <li >Bachelor’s degree or equivalent relevant experience.</li> </ul> <h3 >Required Skills and Knowledge</h3> <ul > <li >Strong knowledge of daily car rental operations and customer service processes.</li> <li >Experience managing rental agents, supervisors, customer service teams, and operational coordinators.</li> <li >Good knowledge of rental regulations and operational procedures.</li> <li >Experience using rental, reservation, scheduling, or fleet management systems.</li> <li >Strong leadership, communication, problem-solving, and decision-making skills.</li> <li >Willingness to travel frequently across Saudi Arabia based on business needs.</li> </ul> <h3 >Work Environment</h3> <p >This full-time position is based in Riyadh, Saudi Arabia, and involves managing operations across various cities including Jeddah, Al Khobar, Al Qassim, and Hail. The role requires close coordination with multiple internal departments and frequent travel to ensure operational excellence across all locations.</p>

<h3 >About the Role</h3> <p >Ethra For Human Resources Consulting is seeking a <strong >Rental Operations Manager</strong> for a full-time position. This role involves leading and overseeing rental operations across multiple branches and airport counters in Saudi Arabia, specifically in Riyadh, Jeddah, Al Khobar, Al Qassim, and Hail. The primary objective is to ensure smooth daily operations, consistent customer service standards, efficient fleet utilization, strong branch performance, and the achievement of operational and commercial targets. The position is based in Riyadh and requires frequent travel to rental branches across the Kingdom based on operational and business needs.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage and supervise front office operations across rental branches and airport counters to ensure smooth daily business activities and high service standards.</li> <li >Lead branch teams, including rental agents, shift supervisors, customer service staff, and operational coordinators, to achieve operational and commercial targets.</li> <li >Ensure efficient handling of customer interactions, including reservations, vehicle handover, returns, upgrades, complaints resolution, and loyalty program engagement.</li> <li >Implement operational procedures to standardize front office activities and enhance customer experience consistency across all locations.</li> <li >Optimize branch operational performance through workforce planning, scheduling efficiency, and resource allocation.</li> <li >Coordinate closely with Fleet and Maintenance teams to maximize vehicle availability, minimize downtime, and improve fleet rotation efficiency.</li> <li >Analyze branch and regional performance KPIs, including utilization, revenue per rental, conversion rates, customer retention, and operational productivity.</li> <li >Prepare operational reports and present performance insights, challenges, and recommendations to senior management.</li> <li >Manage escalated customer and operational issues promptly while maintaining service quality and business continuity.</li> </ul> <h3 >Strategic and Financial Oversight</h3> <ul > <li >Identify business expansion opportunities, including new branch locations, airport operations, corporate partnerships, and high-demand service areas.</li> <li >Conduct market and competitor analysis to support network optimization and expansion strategies.</li> <li >Coordinate branch opening projects and operational readiness for new locations, ensuring staffing, training, process implementation, and service compliance.</li> <li >Collaborate with Sales, Marketing, and Revenue teams to support promotional campaigns, seasonal demand planning, and customer acquisition initiatives.</li> <li >Coordinate closely with the Finance Department to monitor branch financial performance, support invoicing accuracy, follow up on pending collections, and ensure timely resolution of overdue accounts.</li> <li >Ensure compliance with company policies, operational procedures, safety regulations, and brand standards across all branches.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Minimum of <strong >5 years of experience</strong> in car rental operations, rental management, or a similar role.</li> <li >Previous experience managing multiple rental branches is strongly preferred.</li> <li >Car rental experience within Saudi Arabia is required.</li> <li >Airport rental operations experience is preferred but not mandatory.</li> <li >Bachelor’s degree or equivalent relevant experience.</li> </ul> <h3 >Required Skills and Knowledge</h3> <ul > <li >Strong knowledge of daily car rental operations and customer service processes.</li> <li >Experience managing rental agents, supervisors, customer service teams, and operational coordinators.</li> <li >Good knowledge of rental regulations and operational procedures.</li> <li >Experience using rental, reservation, scheduling, or fleet management systems.</li> <li >Strong leadership, communication, problem-solving, and decision-making skills.</li> <li >Willingness to travel frequently across Saudi Arabia based on business needs.</li> </ul> <h3 >Work Environment</h3> <p >This full-time position is based in Riyadh, Saudi Arabia, and involves managing operations across various cities including Jeddah, Al Khobar, Al Qassim, and Hail. The role requires close coordination with multiple internal departments and frequent travel to ensure operational excellence across all locations.</p>

<h3 >About the Role</h3> <p >Ethra For Human Resources Consulting is seeking a <strong >Rental Operations Manager</strong> for a full-time position. This role involves leading and overseeing rental operations across multiple branches and airport counters in Saudi Arabia, specifically in Riyadh, Jeddah, Al Khobar, Al Qassim, and Hail. The primary objective is to ensure smooth daily operations, consistent customer service standards, efficient fleet utilization, strong branch performance, and the achievement of operational and commercial targets. The position is based in Riyadh and requires frequent travel to rental branches across the Kingdom based on operational and business needs.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage and supervise front office operations across rental branches and airport counters to ensure smooth daily business activities and high service standards.</li> <li >Lead branch teams, including rental agents, shift supervisors, customer service staff, and operational coordinators, to achieve operational and commercial targets.</li> <li >Ensure efficient handling of customer interactions, including reservations, vehicle handover, returns, upgrades, complaints resolution, and loyalty program engagement.</li> <li >Implement operational procedures to standardize front office activities and enhance customer experience consistency across all locations.</li> <li >Optimize branch operational performance through workforce planning, scheduling efficiency, and resource allocation.</li> <li >Coordinate closely with Fleet and Maintenance teams to maximize vehicle availability, minimize downtime, and improve fleet rotation efficiency.</li> <li >Analyze branch and regional performance KPIs, including utilization, revenue per rental, conversion rates, customer retention, and operational productivity.</li> <li >Prepare operational reports and present performance insights, challenges, and recommendations to senior management.</li> <li >Manage escalated customer and operational issues promptly while maintaining service quality and business continuity.</li> </ul> <h3 >Strategic and Financial Oversight</h3> <ul > <li >Identify business expansion opportunities, including new branch locations, airport operations, corporate partnerships, and high-demand service areas.</li> <li >Conduct market and competitor analysis to support network optimization and expansion strategies.</li> <li >Coordinate branch opening projects and operational readiness for new locations, ensuring staffing, training, process implementation, and service compliance.</li> <li >Collaborate with Sales, Marketing, and Revenue teams to support promotional campaigns, seasonal demand planning, and customer acquisition initiatives.</li> <li >Coordinate closely with the Finance Department to monitor branch financial performance, support invoicing accuracy, follow up on pending collections, and ensure timely resolution of overdue accounts.</li> <li >Ensure compliance with company policies, operational procedures, safety regulations, and brand standards across all branches.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Minimum of <strong >5 years of experience</strong> in car rental operations, rental management, or a similar role.</li> <li >Previous experience managing multiple rental branches is strongly preferred.</li> <li >Car rental experience within Saudi Arabia is required.</li> <li >Airport rental operations experience is preferred but not mandatory.</li> <li >Bachelor’s degree or equivalent relevant experience.</li> </ul> <h3 >Required Skills and Knowledge</h3> <ul > <li >Strong knowledge of daily car rental operations and customer service processes.</li> <li >Experience managing rental agents, supervisors, customer service teams, and operational coordinators.</li> <li >Good knowledge of rental regulations and operational procedures.</li> <li >Experience using rental, reservation, scheduling, or fleet management systems.</li> <li >Strong leadership, communication, problem-solving, and decision-making skills.</li> <li >Willingness to travel frequently across Saudi Arabia based on business needs.</li> </ul> <h3 >Work Environment</h3> <p >This full-time position is based in Riyadh, Saudi Arabia, and involves managing operations across various cities including Jeddah, Al Khobar, Al Qassim, and Hail. The role requires close coordination with multiple internal departments and frequent travel to ensure operational excellence across all locations.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Rental Operations Manager will lead and oversee rental operations across multiple branches and airport counters in Saudi Arabia, including Riyadh, Jeddah, Khobar, Qassim, and Hail. The role is responsible for ensuring smooth daily operations, consistent customer service standards, efficient fleet utilization, strong branch performance, and the achievement of operational and commercial targets. The position will manage multiple branch teams, coordinate closely with Fleet, Maintenance, Finance, Sales, Marketing, Customer Experience, and HR departments, and ensure that company policies and strategic initiatives are implemented consistently across all locations. The position is based in Riyadh and requires frequent travel to rental branches across the Kingdom based on operational and business needs. Responsibilities: Manage and supervise front office operations across rental branches and airport counters to ensure smooth daily business activities and high service standards. Lead branch teams including rental agents, shift supervisors, customer service staff, and operational coordinators to achieve operational and commercial targets. Ensure efficient handling of customer interactions including reservations, vehicle handover, returns, upgrades, complaints resolution, and loyalty program engagement. Implement operational procedures to standardize front office activities and enhance customer experience consistency across all locations. Optimize branch operational performance through workforce planning, scheduling efficiency, and resource allocation. Coordinate closely with Fleet and Maintenance teams to maximize vehicle availability, minimize downtime, and improve fleet rotation efficiency Analyze branch and regional performance KPIs including utilization, revenue per rental, conversion rates, customer retention, and operational productivity. Identify business expansion opportunities including new branch locations, airport operations, corporate partnerships, and high-demand service areas. Conduct market and competitor analysis to support network optimization and expansion strategies. Coordinate branch opening projects and operational readiness for new locations, ensuring staffing, training, process implementation, and service compliance. Collaborate with Sales, Marketing, and Revenue teams to support promotional campaigns, seasonal demand planning, and customer acquisition initiatives Coordinate closely with the Finance Department to monitor branch financial performance, support invoicing accuracy, follow up on pending collections and ensure timely resolution of overdue accounts. Ensure compliance with company policies, operational procedures, safety regulations, and brand standards across all branches. Prepare operational reports and present performance insights, challenges, and recommendations to senior management. Manage escalated customer and operational issues promptly while maintaining service quality and business continuity. Requirements Minimum 5 years of experience in car rental operations, rental management, or a similar role. Previous experience managing multiple rental branches is strongly preferred. Airport rental operations experience is preferred but not mandatory. Strong knowledge of daily car rental operations and customer service processes. Experience managing rental agents, supervisors, customer service teams, and operational coordinators. Bachelor’s degree or equivalent relevant experience. Fluent Arabic and excellent English communication skills. Good knowledge of rental regulations and operational procedures. Proficiency in Microsoft Excel and Word. Experience using rental, reservation, scheduling, or fleet management systems. Strong leadership, communication, problem-solving, and decision-making skills. Willingness to travel frequently across Saudi Arabia based on business needs. Car rental experience within Saudi Arabia.</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Leading a team of ambassadors and ensuring your department has an unwavering standard of cleanliness, quality and efficiency to deliver the Sofitel standard. A strong communicator, who is highly organised, motivating and empowering who inspires their team to produce a luxury standard of service Work with the Manager and Assistant Managers to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures. Daily room allocation, assigning the Room Attendant team the rooms and tasks in conformance with business demand and hotel standards and ensuring the best use of resources and efficiency Conducting daily team briefings, including hotel movement and guest feedback, ensuring all relevant information passed onto staff. Clean all back of house areas with the exception of the kitchen and stores. Ensure Ambassadors attend training programmes and meetings to constantly improve skills and knowledge. Perform daily checking of bedrooms and designed public and staff areas to maintain standards. Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual. Ordering of linen as per business needs and budget, ensuring cost effective use in operations. Daily linen and uniform reconciliation and preparation month reports Assist with regular equipment, amenities and linen stock taking. Recording maintenance issues reported by guests and Ambassadors in hotel PMS system, inspecting rooms to ensure standards are met prior to returning to hotel inventory. Ensure the correct handling of guest laundry and lost property. Liaise with Front Office and Maintenance regarding ready rooms ensuring guest requirements are met. Ensure VIP rooms have correct amenities as requested by Front Office and/or Hotel management team. Sign off employee timesheets at the end of each shift, ensuring accuracy and monitoring productivity Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer s instructions.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 3-5 years of experience in housekeeping, preferably within a hotel or luxury hospitality environment.</li><li>At least 1-2 years of supervisory experience in a housekeeping role.</li><li>Strong knowledge of housekeeping operations, cleaning procedures, and hygiene standards.</li><li>Proven ability to lead, supervise, train, and motivate housekeeping team members.</li><li>Excellent organizational and time-management skills, with strong attention to detail.</li><li>Good knowledge of hotel standards, guest service, and quality control procedures.</li><li>Ability to manage room inspections, assignments, supplies, and daily housekeeping schedules.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle guest requests and resolve complaints professionally and efficiently.</li><li>Knowledge of health, safety, hygiene, and chemical handling procedures.</li><li>Familiarity with housekeeping systems and hotel property management systems (PMS) is an advantage.</li><li>Good command of English; additional languages are an advantage.</li></ul>

<p>Manage the daily operations of the reservations department. Supervise, train, and evaluate reservation agents to ensure high service standards. Monitor room inventory, availability, and booking patterns to maximize occupancy and revenue. Ensure all reservations are processed accurately and efficiently through the property management system. Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments to ensure smooth guest arrivals and departures. Review room allocations, group bookings, VIP reservations, and special requests. Monitor reservation channels, including direct bookings, online travel agencies (OTAs), and corporate accounts. Analyze reservation trends, booking pace, cancellations, and no-show reports. Prepare daily, weekly, and monthly reservation and occupancy reports. Ensure compliance with hotel policies, rate plans, and booking procedures. Handle escalated guest inquiries, complaints, and reservation-related issues professionally. Support revenue optimization by implementing approved pricing strategies and promotional offers. Maintain accurate reservation records and guest profiles. Identify opportunities to improve reservation processes, efficiency, and guest experience.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong leadership and team management skills.</li><li>Excellent communication and customer service abilities.</li><li>Knowledge of hotel reservation procedures and revenue management principles.</li><li>Strong analytical and reporting skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Attention to detail and accuracy.</li><li>Problem-solving and decision-making skills.</li><li>Proficiency in Microsoft Office and hotel management software (e.g., Opera PMS or similar systems).</li><li>Ability to work under pressure and meet operational deadlines</li><li>experience is an asset</li><li>Fluency in English, additional languages are a plus</li></ul>

<p>Manage the daily operations of the reservations department. Supervise, train, and evaluate reservation agents to ensure high service standards. Monitor room inventory, availability, and booking patterns to maximize occupancy and revenue. Ensure all reservations are processed accurately and efficiently through the property management system. Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments to ensure smooth guest arrivals and departures. Review room allocations, group bookings, VIP reservations, and special requests. Monitor reservation channels, including direct bookings, online travel agencies (OTAs), and corporate accounts. Analyze reservation trends, booking pace, cancellations, and no-show reports. Prepare daily, weekly, and monthly reservation and occupancy reports. Ensure compliance with hotel policies, rate plans, and booking procedures. Handle escalated guest inquiries, complaints, and reservation-related issues professionally. Support revenue optimization by implementing approved pricing strategies and promotional offers. Maintain accurate reservation records and guest profiles. Identify opportunities to improve reservation processes, efficiency, and guest experience.</p><p><strong>Desired Candidate Profile</strong></p><p>Strong leadership and team management skills. Excellent communication and customer service abilities. Knowledge of hotel reservation procedures and revenue management principles. Strong analytical and reporting skills. Excellent organizational and multitasking abilities. Attention to detail and accuracy. Problem-solving and decision-making skills. Proficiency in Microsoft Office and hotel management software (e.g., Opera PMS or similar systems). Ability to work under pressure and meet operational deadlines</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About the Role:</strong><br><p>The Vehicle Clearance Officer (GRO) based in Al Ahsa is responsible for managing and coordinating the import and export clearance of vehicles in compliance with local customs and regulatory requirements. This role involves liaising with government authorities, internal teams, and external stakeholders to ensure timely clearance, accurate documentation, and resolution of any issues that may arise during the process.</p><br><strong>Responsibilities:</strong><br><ul><li>Act as primary liaison with customs, traffic police, and other government agencies for vehicle clearance</li><li>Prepare, review, and submit all required import/export documentation and permits</li><li>Coordinate with logistics, operations, and legal teams to track clearance status and meet deadlines</li><li>Manage relationships with shipping agents, dealerships, and freight forwarders</li><li>Monitor regulatory changes and implement process adjustments to maintain compliance</li><li>Investigate and resolve clearance delays, discrepancies, or disputes</li><li>Maintain accurate records and generate regular clearance reports for management</li></ul><br><strong>Required Qualifications:</strong><br><ul><li>3–5 years of experience in vehicle clearance, import/export operations, or a related field</li><li>Fluent in Arabic and English, both written and verbal</li><li>Excellent communication and interpersonal skills</li><li>Strong stakeholder management and relationship-building abilities</li><li>Knowledge of Saudi customs regulations, traffic rules, and clearance procedures</li><li>High attention to detail and strong organizational skills</li></ul><br><strong>Preferred Qualifications:</strong><br><ul><li>Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related discipline</li><li>Previous experience working in the Al Ahsa region</li><li>Familiarity with customs clearance software or electronic documentation systems</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook)</li><li>Certification in logistics, customs brokerage, or supply chain management</li></ul><br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">General Skills<br> </div>

???? We’re building something kinda insane… and we need someone to help us tell the story.<br>⚠️ Before we start, quick heads up:This is an unpaid internship (for the duration of the internship), with strong potential to transition into a full-time role with equity if you perform. This role REQUIRES you to be on camera regularly. You’ll be shooting videos of yourself, editing them, and posting across our social channels.<br>If you’re cool with that… keep reading ????<br>At Operater, we’re not just another Saa S tool. We’re building an agentic operating system where autonomous AI agents don’t just assist… they actually do the work.<br>Think:No need to be an expert in sales, marketing, customer success, product, or dev. No need to hire a massive team. Just… vibe scale your startup with AI employees that execute.<br>Yeah. That’s the future we’re shipping.<br>We’re 3 founders who’ve built startups before, love moving fast, and are now deep in building what we believe is a category-defining product.<br>We’re launching soon. We already have 130+ companies on our waitlist ????Including:Emlakjet, Enuygun, Kariyer.net, Craftgate (Türkiye ????????) Salla (Saudi ????????) Kalpay (Pakistan ????????) Pipedrive (United States ????????) Now we need someone to help us show the world what we’re building.<br>???? Content Creator Intern (Build in Public) This is NOT a “watch and learn” internship. This is “grab the camera, ship content daily, and figure it out with us.”You’ll:Create content across Linked In, X, Instagram, Tik Tok, You Tube and beyond Be on camera consistently creating short-form and long-form videos Shoot videos with founders, product, and behind-the-scenes chaos Edit and publish your own content fast Turn ideas into posts, stories, and narratives people actually care about Help us build in public and grow a real audience Experiment a LOT (some things will flop, that’s the game)<br>We care way more about creativity, speed, and curiosity than polished resumes. You might be a fit if:You’re obsessed with AI and startups You love content, storytelling, and the internet You’re comfortable being on camera and putting yourself out there You’re not afraid to try, fail, and try again fast You actually want to learn how startups grow from the inside<br>⚠️ Real talk:This is an unpaid internship It’s intense You’ll work hard<br>But:You’ll learn more in 2 months than most internships in 1 year You’ll work directly with founders And if you crush it… this can turn into a full-time role with equity<br>If you want safe, this isn’t it. If you want to build something real and be part of the early story… let’s talk.<br>DM me or apply!

About HUMAINHUMAIN, a PIF company, is a global artificial intelligence company delivering full-stack AI capabilities across four core areas - next-generation data centers, hyper-performance infrastructure & cloud platforms, advanced AI Models, including the world’s most advanced Arabic LLMs built in the Arab world, and transformative AI Solutions that combine deep sector insight with real-world execution. HUMAIN’s end-to-end model serves both public and private sector organizations, unlocking exponential value across all industries, driving transformation and strengthening capabilities through human-AI synergies. With a growing portfolio of sector-specific AI products and a core mission to drive IP leadership and talent supremacy world-wide, HUMAIN is engineered for global competitiveness and national distinction.<br>The Role Own and scale HUMAIN's service delivery model — the retained organization, BPO partnerships, and standards that deliver quality and efficiency at scale, increasingly AI-native.<br>What you'll do:Service model & retained org — architect the end-to-end model across the retained organization and BPO partners. Partner governance — own BPO partner governance, SLAs, and the commercial and performance relationship. Service catalogue & standards — own the service catalogue, SLAs, and quality governance. AI-native service delivery — deploy AI agents across delivery to raise quality and efficiency. Continuous improvement — drive cost and quality improvement in partnership with Process Excellence. Build & lead — operate as a player-coach, building and scaling the team over time.<br>What success looks like:First 90 days: a clear, governed service model across retained teams and partners, with standards and SLAs operating with discipline. By 6–12 months: consistent SLA and quality performance, measurable cost and quality improvement, and AI-native delivery raising capacity.<br>What you'll bring:-10+ years in service delivery or operations at a scaling company — tech / AI / digital preferred.-Stood up or run a retained + BPO service-delivery model end to end, at scale.-Service-model design, SLA and quality governance, and partner management expertise.-A continuous-improvement track record with measurable cost and quality gains.-Demonstrable experience applying AI within service delivery.-Bachelor's required; MBA / advanced degree a plus. English mandatory; Arabic a plus.<br>Who thrives at HUMAIN:AI-First Defaults to AI to multiply output and rethink the work. Ownership End-to-end accountability; bias to action over perfection. Builder Thrives in ambiguity; creates structure from zero. Rigor Operational discipline and high standards, consistently. Orchestrator Drives outcomes through others, across functions.<br><br>Ready to build what’s next? This is where your potential meets the work shaping the future of AI. Join HUMAIN, contribute to real projects from day one, and grow alongside with the people building the AI era. Apply now.

???? We’re building something kinda insane… and we need someone to help us tell the story.<br>⚠️ Before we start, quick heads up:This is an unpaid internship (for the duration of the internship), with strong potential to transition into a full-time role with equity if you perform. This role REQUIRES you to be on camera regularly. You’ll be shooting videos of yourself, editing them, and posting across our social channels.<br>If you’re cool with that… keep reading ????<br>At Operater, we’re not just another Saa S tool. We’re building an agentic operating system where autonomous AI agents don’t just assist… they actually do the work.<br>Think:No need to be an expert in sales, marketing, customer success, product, or dev. No need to hire a massive team. Just… vibe scale your startup with AI employees that execute.<br>Yeah. That’s the future we’re shipping.<br>We’re 3 founders who’ve built startups before, love moving fast, and are now deep in building what we believe is a category-defining product.<br>We’re launching soon. We already have 130+ companies on our waitlist ????Including:Emlakjet, Enuygun, Kariyer.net, Craftgate (Türkiye ????????) Salla (Saudi ????????) Kalpay (Pakistan ????????) Pipedrive (United States ????????) Now we need someone to help us show the world what we’re building.<br>???? Content Creator Intern (Build in Public) This is NOT a “watch and learn” internship. This is “grab the camera, ship content daily, and figure it out with us.”You’ll:Create content across Linked In, X, Instagram, Tik Tok, You Tube and beyond Be on camera consistently creating short-form and long-form videos Shoot videos with founders, product, and behind-the-scenes chaos Edit and publish your own content fast Turn ideas into posts, stories, and narratives people actually care about Help us build in public and grow a real audience Experiment a LOT (some things will flop, that’s the game)<br>We care way more about creativity, speed, and curiosity than polished resumes. You might be a fit if:You’re obsessed with AI and startups You love content, storytelling, and the internet You’re comfortable being on camera and putting yourself out there You’re not afraid to try, fail, and try again fast You actually want to learn how startups grow from the inside<br>⚠️ Real talk:This is an unpaid internship It’s intense You’ll work hard<br>But:You’ll learn more in 2 months than most internships in 1 year You’ll work directly with founders And if you crush it… this can turn into a full-time role with equity<br>If you want safe, this isn’t it. If you want to build something real and be part of the early story… let’s talk.<br>DM me or apply!