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Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>IT Application Support Administrator I<br><br>Company: Hunger Station<br><br>Division: Technology<br><br>Department: IT Operations<br><br>Grade: IC1<br><br>Reports to: IT Operations Manager<br><br>Job Overview<br><br>The IT Application Support Administrator I is responsible for implementing, configuring, maintaining, and supporting Hunger Station’s IT applications and systems. The role provides day-to-day technical assistance to end users, ensures the reliable operation of IT applications and computer systems, and supports the timely resolution of incidents and service requests. The position serves as a key point of contact for application-related support, helping to maintain smooth IT operations and minimize disruption to business activities.<br><br>Key Responsibilities<br><br>The IT Application Support Administrator I acts as a first point of contact for IT application administration, support, and operational requests. The role is responsible for supporting the installation, configuration, maintenance, monitoring, and reliable operation of IT applications and computer systems across the organization.<br><br>The role manages day-to-day application support activities, responds to operational requests, troubleshoots technical issues, and provides assistance to different user groups. This includes handling incoming calls, emails, messages, and helpdesk requests in accordance with agreed Service Level Agreements (SLAs), work instructions, and established IT processes.<br><br>The position is responsible for investigating, troubleshooting, and resolving incidents with the aim of restoring services as quickly as possible, preferably at the First Point of Contact (FPOC). This includes monitoring, tracking, updating, and appropriately escalating active tickets when issues cannot be resolved within the required support level or timeframe.<br><br>The IT Application Support Administrator I provides support for desktop applications, workstations, and internal IT systems, ensuring that issues are addressed efficiently and with minimal disruption to employees. The role also takes proactive measures to identify recurring problems, investigate their root causes, and contribute to preventing similar incidents from occurring in the future.<br><br>The role researches and identifies appropriate solutions to application and software-related issues and communicates effectively with end users to understand the nature of technical problems. This may involve asking targeted questions to identify the root cause, guiding users through troubleshooting steps by phone, email, chat, or in person, and assisting Hunger Station employees with setting up IT applications and resolving technical issues.<br><br>Where an issue cannot be resolved directly, the IT Application Support Administrator I is responsible for escalating it to the appropriate internal teams, such as software development, infrastructure, or other specialized IT teams. The role requires the ability to prioritize and manage multiple open incidents and requests simultaneously while maintaining appropriate communication and follow-up with affected users.<br><br>The position is also responsible for installing, configuring, monitoring, and maintaining IT applications and computer systems across the organization. This includes supporting the rollout and implementation of new systems and internal applications, as well as assisting with patches and anti-virus deployment and management.<br><br>All IT requests, incidents, and relevant support activities must be accurately recorded and maintained within the designated ticketing system. The role is also responsible for creating and maintaining application documentation, process workflows, technical notes, and user or support manuals, ensuring documentation is updated whenever systems, processes, or configurations change.<br><br>The IT Application Support Administrator I contributes technical documentation and relevant specifications to support the planning, implementation, enhancement, or upgrade of IT applications and systems. The role works closely with other IT team members to ensure that technical knowledge is properly documented and accessible to support effective service delivery.<br><br>Governance and Resilience<br><br>The IT Application Support Administrator I is expected to follow all relevant company and IT policies, procedures, processes, work instructions, and service standards to ensure that daily activities are carried out in a controlled, consistent, and effective manner.<br><br>The role contributes to the identification of opportunities for continuous improvement across IT support processes and practices, with the aim of improving service quality, efficiency, user experience, and operational effectiveness. The position is also expected to contribute to maintaining a high-performance working environment and consistently demonstrate and promote Hunger Station’s values.<br><br>Main Contacts<br><br>The role works closely with internal stakeholders across Hunger Station, including employees, IT Operations, Technology teams, software and application teams, and other relevant internal departments. Where required, the position may also communicate with external partners, vendors, and service providers to support the resolution of IT application and system-related issues.<br><br>Qualifications And Requirements<br><br>The ideal candidate should have one to two years of relevant experience in IT application support, IT helpdesk, system administration, technical support, or a related field.<br><br>The candidate should have a strong understanding of IT troubleshooting and problem-solving and be able to investigate issues, identify appropriate solutions, and make practical decisions when implementing workarounds to restore services. The role requires creative and analytical thinking to identify alternative solutions when standard troubleshooting approaches do not resolve an issue.<br><br>The candidate should be able to work effectively under pressure, manage multiple requests simultaneously, and prioritize assigned tasks according to business impact, urgency, and agreed service levels. Strong communication and customer-service skills are also important, as the role requires regular interaction with end users and internal stakeholders.<br><br>A Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or another relevant technical field is required.<br><br>Competencies<br><br>The role requires strong problem-solving, communication, customer service, collaboration, time management, adaptability, and prioritization skills. The candidate should demonstrate a proactive approach to troubleshooting, a willingness to learn, attention to detail, and the ability to work effectively in a fast-paced technology environment.<br><br>From a technical perspective, the candidate should demonstrate knowledge of IT application support, troubleshooting, incident management, ticketing systems, application installation and configuration, workstation support, software maintenance, patching, anti-virus management, and basic IT systems administration.

<p><strong>Job Purpose:</strong> Ensuring seamless patient care by coordinating medical services and addressing patient needs.</p><p><strong>Key Responsibilities and Duties:</strong></p><ol><li>Actively engage with clients to promote wellness and preventive care. This involves educating them on the importance of regular check-ups, screenings, vaccinations, and maintaining a healthy lifestyle.</li><li>Collaborates with healthcare providers to develop personalized care plans that prioritize wellness and prevention for each client.</li><li>Conducts health assessments and screenings to identify potential health risks and recommend preventive measures.</li><li>Coordinates screenings for conditions such as hypertension, diabetes, cancer, or infectious diseases based on client or population needs.</li><li>Provides resources and information on wellness-related topics, wellness program, and services.</li><li>Coordinates referrals to specialists, preventive services, based on client needs.</li><li>Ensures seamless communication between healthcare providers to optimize client care and follow-up.</li><li>Serves as a central point of contact between clients, healthcare providers, and other healthcare professionals.</li><li>Facilitates effective communication, ensure proper documentation, and support smooth transitions of care.</li><li>Regularly monitor client progress in following preventive care plans, including adherence to recommended screenings and interventions.</li><li>Follows up with clients to address any barriers, provide support, and reinforce the importance of preventive care.</li><li>Builds relationships with community partners to expand access to preventive care resources and programs.</li><li>Maintains accurate and comprehensive records of client interactions, care plans, and outcomes.</li><li>Prepares reports and documentation as required by healthcare regulations and to gauge the effectiveness of wellness and preventative services.</li><li>Be flexible to work between different sites.</li><li>Performs other duties as assigned to support Wellness Aim &amp; Objective.</li></ol><p>All Fakeeh Care employees are responsible for continuous improvement, including:</p><ol><li>Performing all duties and tasks in a manner that supports Fakeeh s Person-Centered care values.</li><li>Actively contributing to continuous improvement initiatives, within the scope of the role.</li><li>Adherence to safety protocols and proactively seeking to address any job-related safety concerns.</li><li>Maintaining strict confidentiality of all sensitive information accessed or encountered during work.</li><li>Complying with cybersecurity policies and standards to protect Fakeeh s systems and participating in awareness training and initiatives to prevent cyber threats.</li><li>Adhering to and upholding Fakeeh Care s code of conduct, policies and ethical standards.</li><li>Completion of mandatory education as per the requirement, at least one month prior to expiration.</li></ol><p><strong>Skills and Abilities:</strong></p><ul><li>Have a strong understanding of the principles and practices of preventative care, including screenings, vaccinations, lifestyle modifications, and health promotion.</li><li>Stays updated on current guidelines and best practices related to wellness and preventative services.</li><li>Demonstrates excellent communication and interpersonal skills to engage with clients, healthcare providers, and other stakeholders.</li><li>Be able to explain complex medical concepts in a clear and concise manner and build rapport with a diverse range of clients.</li><li>Possesses experience in care planning and coordination, including assessing client needs, developing clientized care plans, and coordinating services across multiple healthcare providers.</li><li>Understands the importance of continuity of care and have the ability to navigate through healthcare systems.</li><li>Have the ability to motivate and educate clients on the importance of preventive care.</li><li>Exhibits strong organizational and time-management skills to effectively prioritize tasks, manage caseloads, and ensure timely follow-up with clients and healthcare providers.</li><li>Have the ability to handle multiple responsibilities and work within established protocols and guidelines.</li><li>Possesses the capacity to gather, analyze, and interpret data related to wellness and preventative services.</li><li>Uses data to identify trends, evaluate program effectiveness, and make informed decisions to enhance care delivery and outcomes.</li><li>Be culturally sensitive and aware of the diverse backgrounds and healthcare needs of clients.</li><li>Understands the impact of cultural factors on healthcare decision-making and be able to provide equitable and client-centered care.</li><li>Be proficient in using electronic health records, care coordination software, and other technology platforms commonly used in healthcare settings.</li><li>Have a good understanding of health information privacy.</li><li>Works well within interdisciplinary teams, collaborating effectively with healthcare providers, community organizations, and other stakeholders to coordinate care and promote wellness.</li><li>Possesses strong teamwork skills to foster a culture of cooperation and shared goals.</li></ul><p><strong>Experience:</strong></p><ul><li>Proven work experience of at least three years as a clinical coordinator or similar role in a healthcare organization.</li></ul><p><strong>Education:</strong></p><ul><li>Possess a bachelor's degree in a healthcare-related field such as nursing, public health, health education, or healthcare administration.</li><li>Additional certifications or training in care coordination, client engagement, or wellness programs would be advantageous.</li></ul><p><strong>Language:</strong></p><ul><li>Excellent command of oral and written English and prefer Arabic.</li></ul><p><strong>Licenses / Certifications:</strong></p><ul><li>Possess valid registration and classification from the Saudi Commission for Health Specialties.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Have a strong understanding of the principles and practices of preventative care, including screenings, vaccinations, lifestyle modifications, and health promotion.</li><li>Stays updated on current guidelines and best practices related to wellness and preventative services.</li><li>Demonstrates excellent communication and interpersonal skills to engage with clients, healthcare providers, and other stakeholders.</li><li>Be able to explain complex medical concepts in a clear and concise manner and build rapport with a diverse range of clients.</li><li>Possesses experience in care planning and coordination, including assessing client needs, developing clientized care plans, and coordinating services across multiple healthcare providers.</li><li>Understands the importance of continuity of care and have the ability to navigate through healthcare systems.</li><li>Have the ability to motivate and educate clients on the importance of preventive care.</li><li>Exhibits strong organizational and time-management skills to effectively prioritize tasks, manage caseloads, and ensure timely follow-up with clients and healthcare providers.</li><li>Have the ability to handle multiple responsibilities and work within established protocols and guidelines.</li><li>Possesses the capacity to gather, analyze, and interpret data related to wellness and preventative services.</li><li>Uses data to identify trends, evaluate program effectiveness, and make informed decisions to enhance care delivery and outcomes.</li><li>Be culturally sensitive and aware of the diverse backgrounds and healthcare needs of clients.</li><li>Understands the impact of cultural factors on healthcare decision-making and be able to provide equitable and client-centered care.</li><li>Be proficient in using electronic health records, care coordination software, and other technology platforms commonly used in healthcare settings.</li><li>Have a good understanding of health information privacy.</li><li>Works well within interdisciplinary teams, collaborating effectively with healthcare providers, community organizations, and other stakeholders to coordinate care and promote wellness.</li><li>Possesses strong teamwork skills to foster a culture of cooperation and shared goals.</li><li>Proven work experience of at least three years as a clinical coordinator or similar role in a healthcare organization.</li><li>Possess a bachelor's degree in a healthcare-related field such as nursing, public health, health education, or healthcare administration.</li><li>Additional certifications or training in care coordination, client engagement, or wellness programs would be advantageous.</li><li>Excellent command of oral and written English and prefer Arabic.</li><li>Possess valid registration and classification from the Saudi Commission for Health Specialties.</li></ul>

<p>At Gilead, we re creating a healthier world for all people. For more than 35 years, we ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.</p><p>Gilead is seeking an Associate Director, Legal &amp; Compliance Middle East , reporting to the Legal &amp; Compliance Director ME, to lead and further embed a best-in-class compliance program across the region , while continuing to provide high-quality legal support to business operations in Middle East. The role is based in Riyadh, Saudi Arabia. This role combines strategic compliance leadership with pragmatic legal business partnering, with a strong emphasis on business conduct oversight and risk identification and mitigation across Middle East markets. The role serves as a trusted compliance advisor to Commercial, Medical, Market Access and functional leadership teams and acts as a key driver of a strong culture of ethics and integrity ( tone from the top ). Key responsibilities include providing oversight and being accountable for day-to-day activities of Gilead KSA Affiliate and the Middle East Region, as well as transparency reporting, compliance monitoring, compliance risk assessment, employee and third-party compliance training, policy implementation, ensuring effective compliance oversight in cross-functional activities in all Middle East countries. The position will work closely with functional leaders to ensure full integration of compliance into business processes. The ideal candidate will have prior experience counselling prescription pharmaceutical companies in Middle East.</p><p><strong>Key Responsibilities</strong></p><p><strong>Compliance :</strong></p><p><strong>Transparency Reporting:</strong> Ensure complete, accurate, and timely reporting of transfers of value and other required transparency data in Saudi Arabia and across relevant GCC markets. Administer the transparency reporting systems for the region, maintaining data quality and liaising with internal stakeholders to meet all local transparency and disclosure obligations. Advise on legal risks related to disclosure obligations and exercise sound judgment in assessing potential exposure.</p><p><strong>Business Compliance Monitoring &amp; Compliance Reporting:</strong> Cooperate with the Business Compliance Monitoring Manager for Turkey &amp; Middle East to conduct and oversee compliance monitoring activities (e.g., sampling events, sponsorships, grants, and other HCP/HCO interactions) and preparing required compliance reports to local health authorities and internal stakeholders. Help identify potential compliance risks or systemic issues through monitoring and audits, and work with relevant business functions to implement corrective actions arising out of local audits internally and for local vendors or business partners or distributors.</p><p><strong>Policy Implementation &amp; Compliance Projects:</strong> Drive implementation of global and local compliance policies and procedures throughout the Middle East. Work on strategically important compliance projects (both local and regional), ensuring alignment with global compliance initiatives and local business needs. Participate in global or international compliance working groups and contribute to the development and enhancement of compliance monitoring programs at the local and international level. Proven track record in championing transparency initiatives and compliance programs.</p><p><strong>Training &amp; Communication:</strong> Develop and deliver compliance training and awareness programs for employees and relevant third parties within the Middle East (GCC). Training topics may include but are not limited to anti-bribery/anti-corruption, healthcare compliance, interactions with healthcare professionals (HCPs), organizations (HCOs) and public officials. Foster a strong tone from the top by supporting regular compliance communications and leading the Middle East Compliance Committee meetings.</p><p><strong>Advisory &amp; Collaboration:</strong> Act as a trusted compliance advisor for business units (Commercial, Medical, Market Access, Government Affairs, etc.) in the Middle East. Provide guidance on moderately to highly complex compliance questions, ensuring business activities are planned and executed in line with Gilead s compliance standards. Collaborate closely with cross-functional teams to integrate compliance considerations into key initiatives and decision-making processes.</p><p><strong>Risk Assessment &amp; Mitigation:</strong> Conduct periodic compliance risk assessments across Middle East operations to evaluate business conduct, identify compliance gaps or emerging risks, and recommend mitigation strategies and lead remedial actions. Monitor changes in local laws and industry codes (e.g., new regulations in Saudi Arabia and other Middle Eastern countries), and lead the implementation of any required changes to ensure ongoing compliance.</p><p><strong>Third-Party Compliance Oversight:</strong> Manage compliance due diligence and oversight of third-party business partners (e.g., distributors, agents, vendors) in the Middle East region. Ensure effective processes for evaluating and mitigating third-party compliance risks, including anti-bribery, sanctions/trade compliance, and government interactions, in collaboration with other relevant teams.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A Juris Doctorate or fully qualified legal credentials, fully admitted to practice law in the respective country or jurisdiction.</li><li>(3+ years) professional experience in biotech, pharmaceuticals or other highly regulated industries or law firms advising in relevant areas of practice, with particular emphasis compliance matters across ME countries.</li><li>Ability to operate with a high degree of autonomy.</li><li>Strong business partnering attitude; the maturity and awareness to strike a balance between facilitating, enabling and challenging the business.</li><li>Proven ability to partner with other departments to achieve company goals that cross multiple functions.</li><li>Unwavering commitment to the highest ethical standards and integrity.</li><li>Conversant with procedures and protocols of dealing with Saudi government and its dependencies.</li><li>Self-starter and life-long learner with a strong work ethic and excellent interpersonal skills who enjoys working collaboratively and cross-functionally on teams, as well as independently.</li><li>Collaborative team player that leads by example.</li><li>Operationally excellent with an organized and systematic approach to prioritization in tight deadlines.</li><li>Excellent influencing, interpersonal and communication skills.</li><li>Demonstrated ability to network, engage and partner with other functions.</li><li>Strong business judgment with proven ability to identify and address customer needs.</li><li>Strong organizational and project management skills and proven analytical skills and sound judgment.</li><li>Practical approach to problem-solving.</li><li>Consistently demonstrate and adhere to Gilead s Core Values and Leadership Commitments and create and inspire a team culture committed to the same.</li><li>Fluency in both Arabic and English (written and verbal) is required.</li><li>Familiarity with the Middle East regional healthcare environment and regulatory landscape.</li><li>Experience working with or within Saudi Arabian and GCC authorities or navigating local regulatory requirements is advantageous.</li><li>Strong ability to collaborate cross-functionally and serve as a business partner.</li><li>Demonstrated experience influencing and engaging with various departments (Commercial, Medical, Finance, etc.) to achieve compliance objectives while supporting business goals.</li><li>Unwavering commitment to high ethical standards and integrity.</li><li>Sound judgment with the ability to anticipate issues, identify compliance risks, and provide practical solutions that align with company values and compliance requirements.</li><li>Must be able to independently, effectively, and practically formulate compliance strategies to advance business objectives while mitigating risk.</li><li>Exercise judgment and independently determine and take appropriate action in the areas of monitoring and training where precedent may not exist.</li><li>Ability to apply judgment to areas outside of core competency.</li><li>Exceptional communication skills able to distill complex compliance concepts into clear guidance and training for diverse audiences.</li><li>Strong interpersonal skills to build trust and credibility with internal stakeholders at all levels.</li><li>Analytical mindset with an ability to interpret data and monitoring results to identify trends or gaps.</li><li>Creative problem-solving skills to address compliance challenges and implement effective risk mitigation strategies.</li><li>Resilient and organized with a systematic approach to managing multiple priorities in a fast-paced environment.</li><li>Excellent project management capabilities, including leading projects or initiatives across different countries or functions.</li><li>A collaborative team player who leads by example.</li><li>Capable of guiding non-attorney compliance staff or matrix teams, providing mentorship and oversight when needed, and driving projects to completion without direct authority.</li><li>Self-motivated individual who stays up-to-date with evolving compliance and regulatory standards, and proactively updates internal practices and training materials.</li></ul>