Restaurant Assistant Manager Jobs in Saudi

<p>Key Responsibilities:</p><p>&nbsp;</p><p>• Assist in managing and overseeing daily restaurant operations.</p><p>• Supervise teams and ensure compliance with company policies and procedures.</p><p>• Monitor food quality, service standards, and food safety.</p><p>• Control operational costs, inventory, and minimize waste.</p><p>• Monitor operational performance and identify areas for improvement.</p><p>• Coordinate with branch managers and other departments to resolve operational issues.</p><p>&nbsp;</p><p>• Ensure brand standards and customer satisfaction are maintained.</p><p>&nbsp;</p>

About out Company The Chain is a dynamic and innovative brand in the restaurant industry, known for delivering exceptional dining experiences across a diverse portfolio of concepts. The company is driven by a strong commitment to quality, creativity, and guest satisfaction. Each restaurant is designed to offer tailored culinary experiences that reflect the unique needs and preferences of its guests. Team members are encouraged to contribute ideas and uphold high standards to ensure every visit is memorable and impactful. Joining The Chain means becoming part of a forward-thinking organization that values professionalism, collaboration, and continuous improvement.<br>Role Description The Restaurant Manager at The Chain is responsible for overseeing daily restaurant operations, ensuring a consistently high level of service and food quality. This full-time, on-site role is based in Riyadh, Saudi Arabia, and involves managing staff schedules, supervising front-of-house and back-of-house teams, and maintaining a safe, clean, and welcoming environment. The Restaurant Manager will monitor customer feedback, address guest concerns, and implement initiatives to enhance overall customer satisfaction. The role also includes supporting hiring and training efforts, managing inventory and ordering, and collaborating with senior leadership on sales targets, cost control, and operational improvements.<br>Qualifications Strong focus on Customer Satisfaction and Customer Service, with the ability to handle guest feedback and ensure a positive dining experience. Experience in Hiring, including interviewing, onboarding, and developing restaurant staff. Excellent Communication skills, with the ability to coordinate with team members, suppliers, and management. Knowledge of Food & Beverage operations, including menu execution, food safety, and quality standards. Proven experience in restaurant or hospitality management, preferably in a high-volume environment. Ability to lead diverse teams, manage conflict, and maintain a professional, inclusive workplace. Strong organizational, problem-solving, and time management skills. Fluency in English and Arabic. Relevant diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.<br>Requirements · Minimum 10 years of relevant hospitality or F&B experience, including restaurant management experience.· Previous experience in Saudi Arabia, the UAE, Qatar, or another established hospitality market.· Degree or professional qualification in Hospitality Management, Business Administration, or a related field.· Previous management experience in an upscale-casual Lebanese restaurant or recognized Lebanese F&B concept is required.· Must have worked in a structured hospitality environment with high service standards and a strong focus on guest experience and service excellence.· Proven responsibility for team management, business performance, guest experience, and operational standards.· Strong commercial awareness and understanding of restaurant financial performance.· Excellent leadership, communication, and problem-solving skills, supported by a stable employment history and clear career progression.<br>How to apply To apply, please complete the application form: https://forms.gle/czXZ5Ct5v CvEju MA8

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a <strong>Restaurant Manager</strong> with operational experience in managing dine-in restaurants, preferably with direct experience in burger or fast food establishments. The successful candidate will be responsible for the overall management and operation of the restaurant, ensuring the achievement of sales and profitability targets, enhancing customer experience, maintaining product quality and food safety, and effectively managing the team while ensuring compliance with all company policies and procedures.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage daily operations of the restaurant and ensure efficient workflow during all shifts.</li><li>Ensure the restaurant is ready for service before opening and after closing.</li><li>Organize and allocate tasks to employees based on operational needs and sales volume.</li><li>Monitor performance of all departments and ensure effective communication between them.</li><li>Manage inventory and ensure prompt service while maintaining quality standards.</li><li>Follow and implement standard operating procedures (SOPs) established by the company.</li><li>Ensure compliance with company policies and operational guidelines.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor's degree or diploma in restaurant management, business administration, hospitality, or a related field.</li><li>Minimum of <strong>3 years of experience in restaurant management</strong>.</li><li>Previous experience in burger restaurants or dine-in establishments is preferred.</li><li>Experience in managing multiple outlets is a plus.</li><li>Strong leadership skills with the ability to manage a team of at least 10 employees.</li><li>Good knowledge of restaurant operations and inventory management.</li><li>Understanding of food safety and hygiene standards.</li></ul><p><strong>Benefits:</strong></p><ul><li><strong>Weekly off: 4 days monthly.</strong></li><li><strong>Paid annual leave: 21 days per year.</strong></li><li>The company covers the cost of round-trip airfare upon annual leave.</li><li>Professional working environment in a specialized burger restaurant.</li><li>Opportunities for career development and growth within the company.</li><li>Salary commensurate with experience and qualifications.</li></ul><p><strong>Note:</strong> Financial and contractual obligations related to employment, termination, and final penalties are subject to the company's established policies.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Qualifications</p><ul><li>Bachelor's degree or diploma in restaurant management, business administration, hospitality, or a related field.</li><li>Minimum of <b>3 years of experience in restaurant management</b>.</li><li>Previous experience in burger restaurants or dine-in establishments is preferred.</li><li>Experience in managing multiple outlets is a plus.</li><li>Strong leadership skills with the ability to manage a team of at least 10 employees.</li><li>Good knowledge of restaurant operations and inventory management.</li><li>Understanding of food safety and hygiene standards.</li></ul><p>Skills and Competencies Required</p><p>Leadership Skills</p><ul><li>Ability to lead and motivate a team.</li><li>Strong problem-solving and decision-making skills.</li><li>Ability to interact with employees from diverse backgrounds and cultures.</li><li>Accountability and decision-making capability.</li></ul><p>Operational Skills</p><ul><li>Manage restaurant operations during peak hours.</li><li>Organize orders and employee assignments.</li><li>Manage inventory and minimize waste.</li><li>Understand the full operational role of the restaurant.</li><li>Ability to identify and resolve operational issues quickly.</li></ul><p>Financial Skills</p><ul><li>Understand sales reports.</li><li>Monitor food cost.</li><li>Monitor labor cost.</li><li>Minimize waste and loss.</li><li>Understand profitability metrics and operational costs.</li></ul><p>Customer Service Skills</p><ul><li>Excellent interpersonal skills in dealing with customers.</li><li>Ability to handle customer complaints and resolve issues.</li><li>Maintain a high level of customer experience.</li></ul><p>Technical Skills</p><ul><li>Proficient in using POS systems.</li><li>Proficient in Microsoft Excel.</li><li>Ability to read and analyze operational reports and sales data.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p><strong>Sofitel Riyadh Hotel &amp; Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth</strong><br>The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.</p><br><br>Job Description<br><br><p>Thuraya is a destination that celebrates the rich culinary heritage of Lebanon. Set within an ambiance of artisanal craftsmanship, the restaurant brings together tradition and modernity, offering guests an elevated dining experience through signature Lebanese dishes, elegant interiors, and a scenic outdoor terrace.</p><br><p>We are looking for an experienced and passionate <strong>Restaurant Manager</strong> to lead the daily operations of Thuraya and ensure an exceptional experience for every guest.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li><p>Lead and oversee the day-to-day restaurant operations, ensuring smooth and efficient service.</p><br></li><li><p>Deliver an exceptional guest experience while maintaining the restaurant’s service standards and identity.</p><br></li><li><p>Lead, coach, and motivate the restaurant team to achieve high levels of performance and engagement.</p><br></li><li><p>Ensure consistent service quality, presentation, and adherence to operational standards.</p><br></li><li><p>Monitor restaurant performance, sales, costs, and productivity.</p><br></li><li><p>Manage guest feedback and resolve complaints professionally and effectively.</p><br></li><li><p>Ensure compliance with food safety, hygiene, health, and safety standards.</p><br></li><li><p>Coordinate closely with the Kitchen, F&amp;B, and other departments to ensure seamless operations.</p><br></li><li><p>Support menu knowledge and product training to ensure the team can confidently engage with guests.</p><br></li><li><p>Manage staffing, scheduling, attendance, and daily briefings.</p><br></li><li><p>Drive upselling and revenue opportunities while maintaining a genuine and personalized guest experience.</p><br></li><li><p>Maintain the restaurant’s ambiance, cleanliness, and presentation to the highest standards.</p><br></li><li><p>Support events, special occasions, and VIP guest experiences.</p><br></li></ul><br>Qualifications<br><br><ul><li><p>Previous experience as a <strong>Restaurant Manager</strong> or Assistant Restaurant Manager in a high-end restaurant, luxury hotel, or premium dining environment.</p><br></li><li><p>Strong knowledge of restaurant operations and service standards.</p><br></li><li><p>Excellent leadership, communication, and interpersonal skills.</p><br></li><li><p>Passion for hospitality, food, and delivering memorable guest experiences.</p><br></li><li><p>Strong commercial awareness with an understanding of restaurant P&amp;L, cost control, and revenue generation.</p><br></li><li><p>Ability to work under pressure in a fast-paced environment.</p><br></li><li><p>Knowledge of <strong>Lebanese, Middle Eastern, or Mediterranean cuisine</strong> is highly desirable.</p><br></li><li><p>Excellent command of English; Arabic&nbsp;</p><br></li></ul><br>Additional Information<br><br><p>If you are passionate about hospitality, have a strong eye for service excellence, and want to be part of a destination that brings Lebanese culinary heritage to life, we would love to hear from you.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>The Restaurant Manager is responsible for the overall operation and performance of the restaurant, ensuring exceptional guest experiences, efficient daily operations, strong team performance, and achievement of financial and service objectives. The role leads the restaurant team by example, ensuring that Mantis/Accor service standards, brand values, food safety requirements, and property policies are consistently maintained.</p><p><strong>DUTIES &amp; RESPONSIBILITIES</strong></p><p><strong>Operations &amp; Guest Experience</strong></p><ul><li>Manage the day-to-day operation of the restaurant, ensuring smooth and efficient service across all meal periods.</li><li>Maintain a strong presence on the restaurant floor and actively engage with guests.</li><li>Ensure consistently high standards of service, presentation, cleanliness, and overall guest experience.</li><li>Handle guest feedback and complaints professionally and ensure appropriate follow-up and service recovery.</li><li>Coordinate closely with the Kitchen and other operational departments to ensure seamless service.</li><li>Ensure restaurant opening and closing procedures are properly completed.</li><li>Monitor reservations, table allocation, guest flow, and restaurant capacity to maximize efficiency and guest satisfaction.</li><li>Ensure all equipment, furniture, operating supplies, and restaurant facilities are maintained in excellent condition.</li></ul><p><strong>Leadership &amp; People Management</strong></p><ul><li>Lead, motivate, coach, and develop the restaurant team to deliver exceptional service.</li><li>Conduct daily briefings and ensure team members are updated on hotel activities, promotions, VIPs, menu changes, and operational priorities.</li><li>Prepare and manage duty rosters according to business requirements while maintaining appropriate staffing levels.</li><li>Monitor attendance, punctuality, grooming, and performance of team members.</li><li>Conduct regular performance discussions, coaching, and on-the-job training.</li><li>Support the recruitment, onboarding, training, and development of restaurant colleagues.</li><li>Promote teamwork, accountability, engagement, and a positive working environment.</li><li>Work closely with People &amp; Culture on employee relations, performance management, training, and development matters.</li></ul><p><strong>Financial &amp; Commercial Performance</strong></p><ul><li>Support the achievement of restaurant revenue, profitability, and departmental targets.</li><li>Monitor daily revenue, covers, average spend, and other key performance indicators.</li><li>Identify opportunities to increase revenue through upselling, promotions, and effective menu knowledge.</li><li>Control operating expenses, payroll costs, wastage, breakage, and consumption of supplies.</li><li>Participate in inventory management and ensure proper control of restaurant operating equipment and supplies.</li><li>Support the preparation and monitoring of departmental budgets and forecasts.</li></ul><p><strong>Quality, Hygiene &amp; Compliance</strong></p><ul><li>Ensure compliance with food safety, hygiene, HACCP, health and safety, and municipality requirements.</li><li>Maintain Mantis/Accor brand and service standards throughout the restaurant.</li><li>Ensure all team members follow established SOPs and departmental policies.</li><li>Conduct regular operational checks and take corrective action where required.</li><li>Ensure all required documentation, checklists, reports, and records are accurately maintained.</li></ul><p><strong>Desired Candidate Profile</strong></p>Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Food &amp; Beverage Management, or a related field.<br>Minimum 3 5 years of Food &amp; Beverage experience in a hotel or hospitality environment.<br>At least 1 2 years in a managerial role.<br>Luxury or upscale hospitality experience is preferred.<br>Pre-opening experience is an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Restaurant Manager is responsible for overseeing all aspects of the restaurant’s operations, ensuring service excellence, staff productivity, financial performance, and adherence to regulatory and brand standards. As the business leader of the branch, the role focuses on delivering guest satisfaction, optimizing operational efficiency, and cultivating a high-performing, engaged team. This role is available in <b>key locations such as Riyadh, Mecca, and Jeddah</b></p><p><b>Operational Leadership &amp; Compliance</b></p><p>• Supervise all operational activities including opening/closing, cleanliness, and shift execution.</p><p>• Conduct daily walkthroughs and audits to ensure adherence to safety, hygiene, and quality standards.</p><p>• Ensure smooth coordination between front-of-house and back-of-house functions.</p><p>• Maintain regulatory compliance with SFDA, Ministry of Health, and Municipality requirements.</p><p>• Utilize digital systems (POS, inventory, workforce management tools) to enhance productivity.</p><p><b>Team Management &amp; Talent Development</b></p><p>• Lead hiring, onboarding, and structured training programs for restaurant staff.</p><p>• Implement performance reviews, mentoring plans, and recognition programs.</p><p>• Foster a collaborative and inclusive work environment focused on continuous improvement.</p><p>• Ensure compliance with HR regulations and Labor laws (e.g. GOSI, overtime, vacation entitlements).</p><p>• Support Saudization goals by identifying and developing Saudi talent.</p><p><b>Guest Experience &amp; Brand Excellence</b></p><p>• Monitor guest feedback channels (e.g. Google, Hunger Station, Jahez) to ensure satisfaction and consistency.</p><p>• Resolve escalated guest complaints and implement preventive measures.</p><p>• Uphold visual brand standards in uniforms, décor, cleanliness, and service behaviors.</p><p>• Engage VIP guests, loyalty members, and repeat customers through personal touchpoints.</p><p>• Promote family-friendly and culturally respectful dining experiences.</p><p><b>Financial &amp; Cost Management</b></p><p>• Assist devin eloping annual budgets and track performance against revenue and cost targets.</p><p>• Analyze P&amp;L statements and initiate actions to control costs and boost margins.</p><p>• Monitor cash handling procedures and reconcile POS transactions accurately.</p><p>• Ensure proper documentation and compliance for VAT, and end-of-shift reports.</p><p>• Reduce waste and enhance profitability through cost-saving initiatives.</p><p><b>Inventory &amp; Vendor Coordination</b></p><p>• Monitor daily inventory usage and coordinate replenishments to prevent stock-outs.</p><p>• Manage relationships with vendors and report any discrepancies or service gaps.</p><p>• Enforce proper storage, FIFO rotation, and wastage reduction strategies.</p><p>• Conduct regular stock counts and inventory reconciliation.</p><p>• Coordinate maintenance schedules and escalate equipment breakdowns.</p><p><b>Local Marketing &amp; Sales Activation</b></p><p>• Execute local campaigns and seasonal offers in alignment with the marketing department.</p><p>• Analyze promotional effectiveness and provide feedback to improve future campaigns.</p><p>• Support digital activations and influencer collaborations to boost traffic.</p><p>• Organize small-scale in-restaurant events aligned with brand positioning.</p><p>• Build partnerships with nearby businesses and local community networks.</p><p><b>KEY RESULT AREAS (KRAs)</b></p><p>1. Customer Satisfaction: <b>Maintain a minimum of 4.5-star ratings across platforms.</b></p><p>2. Sales Performance: Meet or exceed monthly revenue and footfall targets.</p><p>3. Cost Management: Control food, labor, and wastage costs within defined benchmarks.</p><p>4. Team Stability: Maintain turnover rate below 25% and staff satisfaction above 80%.</p><p>5. Regulatory Compliance: Achieve zero critical violations in external/internal audits.</p><p>6. Localization: Promote a minimum of one Saudi staff member annually to a supervisory role.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Qualifications:</b> Diploma or Bachelor’s in Hospitality, Business Administration, or Restaurant Management. Certifications in Food Safety, HACCP, or Service Excellence are preferred.</p><p><b>Experience:</b></p><ul><li>Minimum of 3 years in restaurant operations, with 1+ years in a leadership role.</li><li>Experience in Saudi Arabia’s F&amp;B industry is preferred.</li><li>Background in casual or QSR dining formats is a plus.</li></ul><p><b>Skills:</b></p><ul><li>Leadership Skills: Proven ability to lead, coach, and inspire frontline teams.</li><li>Operational Excellence: Deep knowledge of restaurant operations and workflow optimization.</li><li>Customer Service Orientation: Strong focus on guest satisfaction and service recovery.</li><li>Analytical Thinking: Ability to interpret sales, labor, and cost reports to drive decisions.</li><li>Regulatory Awareness: Familiar with SFDA, Ministry of Tourism, and Municipality compliance.</li></ul><p><b>WORKING CONDITIONS</b></p><p>• Environment: 100% on-site restaurant-based.</p><p>• Schedule: Flexible, including weekends, holidays, and evenings.</p><p>• Physical Requirements: Standing and moving for extended periods.</p><p>• Travel: Limited, unless supporting other branches or events.</p></div>

Mӧvenpick Hotel & Residences Riyadh<br><br><br><br>Job Description<br><br>The F&B Host/Hostess serves as the first point of contact and the "face" of the hotel’s dining outlets. This role is responsible for warmly welcoming guests, managing reservations, efficiently coordinating seating arrangements, and ensuring a seamless, premium first impression that aligns with Mövenpick’s renowned standards of hospitality.<br><br>Key Responsibilities<br><br>1. Guest Welcome & Seating Management<br><br>Greet guests warmly and professionally upon arrival with a genuine smile, using their names whenever possible (especially for Accor Live Limitless/ALL members and VIPs).<br><br>Escort guests to their designated tables, present menus, introduce their server, and ensure they are comfortably seated.<br><br>Manage the flow of the restaurant floor efficiently, balancing table distributions among service staff to prevent bottlenecks.<br><br>Extend a gracious and polite farewell to guests as they leave, ensuring their feedback is positive.<br><br>2. Reservations & System Administration<br><br>Handle all incoming dining inquiries, bookings, and walk-ins utilizing the restaurant management system (e.g., Table Check, Open Table, or Seven Rooms).<br><br>Optimize seating capacity by strategically planning table allocations for breakfasts, lunches, theme nights, and special events.<br><br>Maintain an updated guest history database, noting specific dietary preferences, seating requests, allergies, and special occasions (birthdays, anniversaries).<br><br>3. Operational Support & Communication<br><br>Maintain a pristine, organized, and elegant reception desk/host station at all times.<br><br>Collaborate closely with the service and kitchen teams to communicate table changes, special guest requests, VIP arrivals, or dietary restrictions.<br><br>Assist the service team during peak operational hours by helping clear tables, presenting bills, or resetting tables if required.<br><br>Stay thoroughly informed about daily specials, menu ingredients, hotel promotions, and operating hours across all hotel facilities.<br><br>4. Professional Etiquette & Brand Compliance<br><br>Adhere strictly to Mövenpick grooming, uniform, and presentation standards.<br><br>Handle guest complaints or wait-time frustrations diplomatically and professionally, escalating issues to the Restaurant Manager when necessary.<br><br>Support hotel localization goals (Saudization) by embodying authentic local hospitality and fostering a welcoming cultural environment.<br><br>Skills & Qualifications<br><br>Experience: Minimum of 1–2 years of experience in a host/hostess or guest-facing role within a 5-star hotel, luxury restaurant, or high-end lounge.<br><br>Language: Excellent command of English (spoken and written) is required. Fluency in Arabic is highly advantageous to effectively communicate with local corporate clients and families.<br><br>Technical Skills: Familiarity with modern restaurant reservation platforms and Point of Sale (POS) systems (e.g., Micros Symphony).<br><br>Interpersonal Skills: Exceptional communication and presentation skills, high emotional intelligence, a vibrant personality, and the ability to remain calm and elegant under pressure.<br><br>Flexibility: Willingness to work flexible shifts, including weekends, holidays, and split shifts according to business needs.

<p><br></p><p><b>DUTIES &amp; RESPONSIBILITIES</b></p><p>Operations &amp; Guest Experience</p><ul><li>Manage the day-to-day operation of the restaurant, ensuring smooth and efficient service across all meal periods.</li><li>Maintain a strong presence on the restaurant floor and actively engage with guests.</li><li>Ensure consistently high standards of service, presentation, cleanliness, and overall guest experience.</li><li>Handle guest feedback and complaints professionally and ensure appropriate follow-up and service recovery.</li><li>Coordinate closely with the Kitchen and other operational departments to ensure seamless service.</li><li>Ensure restaurant opening and closing procedures are properly completed.</li><li>Monitor reservations, table allocation, guest flow, and restaurant capacity to maximize efficiency and guest satisfaction.</li><li>Ensure all equipment, furniture, operating supplies, and restaurant facilities are maintained in excellent condition.</li></ul><p>Leadership &amp; People Management</p><ul><li>Lead, motivate, coach, and develop the restaurant team to deliver exceptional service.</li><li>Conduct daily briefings and ensure team members are updated on hotel activities, promotions, VIPs, menu changes, and operational priorities.</li><li>Prepare and manage duty rosters according to business requirements while maintaining appropriate staffing levels.</li><li>Monitor attendance, punctuality, grooming, and performance of team members.</li><li>Conduct regular performance discussions, coaching, and on-the-job training.</li><li>Support the recruitment, onboarding, training, and development of restaurant colleagues.</li><li>Promote teamwork, accountability, engagement, and a positive working environment.</li><li>Work closely with People &amp; Culture on employee relations, performance management, training, and development matters.</li></ul><p>Financial &amp; Commercial Performance</p><ul><li>Support the achievement of restaurant revenue, profitability, and departmental targets.</li><li>Monitor daily revenue, covers, average spend, and other key performance indicators.</li><li>Identify opportunities to increase revenue through upselling, promotions, and effective menu knowledge.</li><li>Control operating expenses, payroll costs, wastage, breakage, and consumption of supplies.</li><li>Participate in inventory management and ensure proper control of restaurant operating equipment and supplies.</li><li>Support the preparation and monitoring of departmental budgets and forecasts.</li></ul><p>Quality, Hygiene &amp; Compliance</p><ul><li>Ensure compliance with food safety, hygiene, HACCP, health and safety, and municipality requirements.</li><li>Maintain Mantis/Accor brand and service standards throughout the restaurant.</li><li>Ensure all team members follow established SOPs and departmental policies.</li><li>Conduct regular operational checks and take corrective action where required.</li><li>Ensure all required documentation, checklists, reports, and records are accurately maintained.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Food &amp; Beverage Management, or a related field.</li><li>Minimum 3-5 years of Food &amp; Beverage experience in a hotel or hospitality environment.</li><li>At least 1-2 years in a managerial role.</li><li>Luxury or upscale hospitality experience is preferred.</li><li>Pre-opening experience is an advantage.</li></ul>

<p>To produce an outstanding guest experience within the outlet concept by managing a service team. The Assistant Room Service Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit. The Assistant Room Service Manager must grow into the position of Room Service Manager. Responsible to Room Service Manager. Responsible for Room Service Supervisor, Order Taker, Waiter / Waitress. Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. Assist in leading the Room Service efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit. Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example. Ensure that the place of work and surrounding area is kept clean and organised at all times. Act as a Manager in duty in the absence of the Room Service Manager in the outlet. Understand thoroughly the concept of the outlet and assume training responsibilities as requested by Room Service Manager. Have an understanding of the monthly profit and loss statement of the department. Conduct all outlet meetings in the absence of the Room Service Manager. Perform up selling for all items offered by the department assigned as well as offering alternatives. Assist in communication within the outlet and to attend daily/weekly outlet meetings with the Culinary Team and fostering teamwork to constantly develop the Room Service for more success. Attend and contribute to necessary staff meetings, departmental trainings and hotel initiated trainings scheduled. Assist in producing reports and analysis of the outlet and attend in the monthly performance meeting. Assist in leading the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit. Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Have the knowledge and understanding to explain and perform upselling for all items offered by the department assigned as well as offering alternatives. Plan daily routine checklist and station division according to the work schedule. Assist the Room Service Manager to produce outlet-specific reports and analysis for the monthly performance meeting. Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings. Attend all required trainings as described by the department. Attend daily pre-shift meetings to employees on preparation, guest profile, service and menu served. Report incidents that require disciplinary actions immediately to the Room Service Manager. Coordinate the review of outlet s operations manual updates annually as requested by the Room Service Manager. Support activities and cooperation with the suppliers. Assist in carrying out scheduled inventories of products and operating equipment. Undertake reasonable tasks and secondary duties as appointed by the Head of Department. Respond to any changes in the department as dictated by the hotel management. Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest. Ensure that the opening and closing procedures established for the outlet are followed. Act as Food &amp; Beverage Duty Manager during the absence of the Food &amp; Beverage Head of Department and Assistant Head of Department. Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically. Attend all daily/weekly Food &amp; Beverage Meeting in the absence of the Room Service Manager. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p>

<p>Responsible for the management of all aspects of the outlet functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.</p><p><strong>Responsibilities:</strong></p><ul><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>Ensure that standards are maintained at a superior level on a daily basis.</li><li>Maintain complete knowledge of: a. All brands for non-alcoholic selections available in restaurant. b. The characteristics and description of every wine/champagne by the glass and major wines on the wine list. c. Designated glassware and garnishes for drinks. d. All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices. e. Daily menu specials, 86 items. f. Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code. g. P.O.S. and manual system procedures. h. Daily house count, arrivals/departures, V.I.P.'s. i. Scheduled in-house group activities, locations and times. j. Correct maintenance and use of equipment. k. All department policies/service procedures. l. Seven Rooms system m. Well versed with Costing and BirchStreet system for ordering. n. Well versed with Oasys for the Payroll Check storage areas for proper supplies, organization and cleanliness.</li><li>Instruct designated associates to rectify any cleanliness/organization deficiencies.</li><li>Establish par levels for supplies and equipment.</li><li>Complete requisitions to replenish shortages or additional items needed for the anticipated business.</li><li>Requisition linen required for business and assign staff to transport such to the restaurant.</li><li>Meet with the Chef to review daily specials and 86 items, update board throughout shift.</li><li>Ensure that staff are aware of such.</li><li>Periodically check with the Front Desk to review updates on house count and arrivals.</li><li>Review of sales for previous day; resolve discrepancies with Accounting.</li><li>Track revenue against budget.</li><li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.</li><li>Adjust schedules throughout the week to meet the business demands.</li><li>Ensure that staff report to work as scheduled.</li><li>Document any late or absent associates.</li><li>Coordinate breaks for staff.</li><li>Assign work and side duties to staff in accordance with departmental procedures.</li><li>Communicate additions or changes to the assignments as they arise throughout the shift.</li><li>Identify situations, which compromise the department's standards and delegate these tasks.</li><li>Monitor the preparation of station assignments, ensuring compliance with departmental standards.</li><li>Conduct Pre-Shift meetings (briefing) with staff and review all information pertinent to the day's business.</li><li>Conduct De-Briefing post the operations for each meal period.</li><li>Inspect grooming and attire of staff; rectify any deficiencies.</li><li>Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective associates.</li><li>Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective associates.</li><li>Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective associates.</li><li>Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order.</li><li>Direct respective associates to rectify deficiencies.</li><li>Ensure that the Hostess Desk is clean, organized and stocked with designated supplies.</li><li>Review the Seven Rooms system, pre-assign designated tables and follow up on all special requests.</li><li>Ensure that specified number of menus, both food and beverages are available and are in good condition for each meal period.</li><li>Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.</li><li>Monitor and assist Hostess in greeting and escorting guests to their tables according to Standard of Procedure.</li><li>Ensure that tables are set up to their best to service the guests.</li><li>Anticipate heavy business times and organize procedures to handle extended waiting lines.</li><li>Anticipate guest s needs, respond promptly and acknowledge all guests.</li><li>Always promote positive guest relations.</li><li>Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.</li><li>Monitor and handle guest complaints and ensuring guest satisfaction.</li><li>Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.</li><li>Check the status of all orders and ensure that they are delivered within designated timelines.</li><li>Monitor and ensure that all tables are cleared up and reset according to department procedures.</li><li>Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.</li><li>Assist all associate with their job functions to ensure optimum service to guests.</li><li>Answer outlet phone within 3 rings, using correct verbiage and telephone etiquette as per SOP.</li><li>Access all functions of the P.O.S. system in accordance with specifications.</li><li>Handle void checks in accordance with Accounting procedures.</li><li>Assist Servers with expediting payment challenges.</li><li>Ensure all cashiering procedures are processed in compliance with Accounting standards.</li><li>Issue manual checks when the system is down and ensure accountability in such situations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum three years experience as an Assistant Restaurant Manager/ Captain, preferably in a luxury or ultra-luxury environment.</li><li>High school graduate, some college.</li><li>Must be able to perform job functions with attention to detail, speed and accuracy, prioritize, organize and follow-up; be a clear thinker, remain calm and resolving problems using good judgment; follow directions thoroughly; understand a guest s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</li><li>Knowledge of various food service styles (i.e., French service, Russian service, Tableside Flamb service, Butler style service); ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to compute basic mathematical calculations; familiarity with food and beverage cost controls.</li><li>Required to speak, read and write English, with fluency in other languages preferred.</li><li>Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> To produce an outstanding guest experience within the outlet concept by managing a service team. The Assistant Room Service Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit. The Assistant Room Service Manager must grow into the position of Room Service Manager.<br><br><br><ul><li>Responsible to Room Service Manager.</li><li>Responsible for Room Service Supervisor, Order Taker, Waiter / Waitress.</li><li>Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.</li><li>&nbsp;Assist in leading the Room Service efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.</li><li>Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.</li><li>&nbsp;Ensure that the place of work and surrounding area is kept clean and organised at all times.</li><li>Act as a Manager in duty in the absence of the Room Service Manager in the outlet.</li><li>Understand thoroughly the concept of the outlet and assume training responsibilities as requested by Room Service Manager.</li><li>Have an understanding of the monthly profit and loss statement of the department.</li><li>Conduct all outlet meetings in the absence of the Room Service Manager.</li><li>&nbsp;Perform up selling for all items offered by the department assigned as well as offering alternatives.</li><li>Assist in communication within the outlet and to attend daily/weekly outlet meetings with the Culinary Team and fostering teamwork to constantly develop the Room Service for more success.</li><li>&nbsp;Attend and contribute to necessary staff meetings, departmental trainings and hotel initiated trainings scheduled.</li><li>Assist in producing reports and analysis of the outlet and attend in the monthly performance meeting.</li><li>Assist in leading the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.</li><li>Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.</li><li>Have the knowledge and understanding to explain and perform upselling for all items offered by the department assigned as well as offering alternatives.</li><li>Plan daily routine checklist and station division according to the work schedule.</li><li>Assist the Room Service Manager to produce outlet-specific reports and analysis for the monthly performance meeting.</li><li>Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.</li><li>Attend all required trainings as described by the department.</li><li>&nbsp;Attend daily pre-shift meetings to employees on preparation, guest profile, service and menu served.</li><li>Report incidents that require disciplinary actions immediately to the Room Service Manager.</li><li>Coordinate the review of outlet’s operations manual updates annually as requested by the Room Service Manager.</li><li>Support activities and cooperation with the suppliers.</li><li>Assist in carrying out scheduled inventories of products and operating equipment.</li><li>Undertake reasonable tasks and secondary duties as appointed by the Head of Department.</li><li>&nbsp;Respond to any changes in the department as dictated by the hotel management.</li><li>Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.</li><li>&nbsp;Ensure that the opening and closing procedures established for the outlet are followed.</li><li>Act as Food &amp; Beverage Duty Manager during the absence of the Food &amp; Beverage Head of Department and Assistant Head of Department.</li><li>Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.</li><li>Attend all daily/weekly Food &amp; Beverage Meeting in the absence of the Room Service Manager.</li><li>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.&nbsp;<br></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>The Assistant Manager is responsible for the overall operation and performance of the restaurant, ensuring exceptional guest experiences, efficient daily operations, strong team performance, and achievement of financial and service objectives. The role leads the restaurant team by example, ensuring that Mantis/Accor service standards, brand values, food safety requirements, and property policies are consistently maintained.</p><p><strong>DUTIES &amp; RESPONSIBILITIES</strong></p><p><strong>Operations &amp; Guest Experience</strong></p><ul><li>Manage the day-to-day operation of the restaurant, ensuring smooth and efficient service across all meal periods.</li><li>Maintain a strong presence on the restaurant floor and actively engage with guests.</li><li>Ensure consistently high standards of service, presentation, cleanliness, and overall guest experience.</li><li>Handle guest feedback and complaints professionally and ensure appropriate follow-up and service recovery.</li><li>Coordinate closely with the Kitchen and other operational departments to ensure seamless service.</li><li>Ensure restaurant opening and closing procedures are properly completed.</li><li>Monitor reservations, table allocation, guest flow, and restaurant capacity to maximize efficiency and guest satisfaction.</li><li>Ensure all equipment, furniture, operating supplies, and restaurant facilities are maintained in excellent condition.</li></ul><p><strong>Leadership &amp; People Management</strong></p><ul><li>Lead, motivate, coach, and develop the restaurant team to deliver exceptional service.</li><li>Conduct daily briefings and ensure team members are updated on hotel activities, promotions, VIPs, menu changes, and operational priorities.</li><li>Prepare and manage duty rosters according to business requirements while maintaining appropriate staffing levels.</li><li>Monitor attendance, punctuality, grooming, and performance of team members.</li><li>Conduct regular performance discussions, coaching, and on-the-job training.</li><li>Support the recruitment, onboarding, training, and development of restaurant colleagues.</li><li>Promote teamwork, accountability, engagement, and a positive working environment.</li><li>Work closely with People &amp; Culture on employee relations, performance management, training, and development matters.</li></ul><p><strong>Financial &amp; Commercial Performance</strong></p><ul><li>Support the achievement of restaurant revenue, profitability, and departmental targets.</li><li>Monitor daily revenue, covers, average spend, and other key performance indicators.</li><li>Identify opportunities to increase revenue through upselling, promotions, and effective menu knowledge.</li><li>Control operating expenses, payroll costs, wastage, breakage, and consumption of supplies.</li><li>Participate in inventory management and ensure proper control of restaurant operating equipment and supplies.</li><li>Support the preparation and monitoring of departmental budgets and forecasts.</li></ul><p><strong>Quality, Hygiene &amp; Compliance</strong></p><ul><li>Ensure compliance with food safety, hygiene, HACCP, health and safety, and municipality requirements.</li><li>Maintain Mantis/Accor brand and service standards throughout the restaurant.</li><li>Ensure all team members follow established SOPs and departmental policies.</li><li>Conduct regular operational checks and take corrective action where required.</li><li>Ensure all required documentation, checklists, reports, and records are accurately maintained.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Food &amp; Beverage Management, or a related field.</li><li>Minimum 3 5 years of Food &amp; Beverage experience in a hotel or hospitality environment.</li><li>At least 1 2 years in a managerial role.</li><li>Luxury or upscale hospitality experience is preferred.</li><li>Pre-opening experience is an advantage.</li></ul>

<h3><strong>About Raffles The Red Sea</strong></h3><p>Raffles The Red Sea, part of the Red Sea Project, will offer a sanctuary of refined elegance and timeless luxury within Saudi Arabia’s Red Sea destination. The resort features 361 rooms, 11 distinct dining concepts, including an overwater restaurant, and a spa. It blends Raffles’ service with the natural beauty and sustainability ethos of Red Sea Global, providing a curated haven for travelers.</p><h3><strong>The Role: Assistant Public Area Manager</strong></h3><p>Accor is seeking an Assistant Public Area Manager for Raffles The Red Sea. This full-time role involves supporting the Public Area Manager in overseeing daily cleaning operations and ensuring high standards across all shared spaces. The position requires 5-10 years of experience, with a focus on pre-opening expertise.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Assist the Public Area Manager in directing daily cleaning operations for lobbies, restaurants, elevators, and outdoor arrival areas.</li><li>Conduct frequent inspections to ensure all surfaces, furnishings, and decorative elements meet Luxury Quality Assessment (LQA) standards.</li><li>Lead, coach, and motivate a team of Public Area Attendants and Supervisors, fostering a culture of hospitality and anticipatory service.</li><li>Coordinate routine and deep-cleaning programs, including marble polishing, carpet shampooing, and special setups for VIP arrivals or events.</li><li>Liaise with Engineering, Front Office, and Food &amp; Beverage departments to address maintenance needs or guest concerns promptly.</li><li>Monitor the usage and inventory of eco-friendly cleaning chemicals and equipment, ensuring adherence to the resort’s sustainability and safety protocols.</li></ul><h3><strong>Required Qualifications and Experience</strong></h3><ul><li>3-5 years of relevant experience.</li><li>Experience in pre-opening stages, including project coordination and document control, is often mandatory for this destination.</li><li>Proficiency in property management systems such as Opera.</li><li>Deep understanding of specialized cleaning techniques for high-end finishes.</li></ul><h3><strong>Essential Attributes</strong></h3><ul><li>A proactive and anticipatory approach to service.</li><li>Impeccable grooming standards.</li><li>A strong sense of ownership and accountability.</li><li>Commitment to following strict discipline in reducing, reusing, and recycling in line with the Red Sea Global ethos.</li></ul><h3><strong>Application Information</strong></h3><p>This is a full-time position. Salary details will be discussed during the interview process.</p>

???? We're Hiring | Assistant Marketing Manager<br>At Americana Restaurants, we operate leading global brands across the Kingdom, including KFC, Hardee's, Pizza Hut, Krispy Kreme, TGI Fridays, and Peet's Coffee.<br>We are looking for an experienced Saudi marketing professional to help lead our brand marketing in the Kingdom.<br>???? Location: Riyadh - Head Office???? Department: Marketing???? Employment Type: Full-time<br>???? Marketing Strategy & Campaigns<br>- Lead the development and execution of annual and seasonal marketing plans, including new product launches and local store initiatives.- Build the campaign calendar around Ramadan, Eid, Founding Day, National Day, and entertainment seasons.- Brief and manage creative, media, and production agencies to deliver on time and on brand.<br>???? Digital & Social Media<br>- Oversee social media, digital advertising, and in-app and online ordering promotions.- Drive Arabic-first content with strong cultural relevance to Saudi consumers.- Manage promotions across the delivery platforms operating in the Kingdom.<br>???? Brand & Sales<br>- Ensure brand consistency across menus, in-store materials, packaging, and digital touchpoints.- Partner with Operations on sales-driving promotions, loyalty, and customer retention.- Visit stores across the Kingdom's regions to assess execution and brand standards.<br>???? Budget, Performance & Compliance<br>- Own the marketing budget, track spend, and report on campaign ROI and sales impact.- Ensure activity meets Saudi requirements for promotions, food labelling, advertising, and influencer engagement.- Guide and support marketing associates in day-to-day execution.<br>???? Qualifications & Experience<br>- Bachelor's degree in Marketing, Communications, Business, or a related field.- 5-6 years of marketing experience, preferably in QSR, F&B, hospitality, or retail in the Saudi market.- Proven track record managing campaigns end to end and working with agencies.- Strong digital marketing and analytical skills.- Fluency in Arabic and English.- Knowledge of Saudi advertising and influencer regulations is a plus.<br><br>⭐ Skills<br>Strategic thinking • Creativity • Stakeholder and agency management • Analytical thinking • Execution and results orientation • Team leadership.<br><br>???????? This opportunity is open to Saudi nationals only, in line with our commitment to developing national talent and supporting Saudi Vision 2030.<br><br>#Hiring #Riyadh Jobs #Saudization #Marketing #Americana #Americana Restaurants

???? We're Hiring | Assistant Quality Assurance Manager<br>At Americana Restaurants, we operate leading global brands across the Kingdom, including KFC, Hardee's, Pizza Hut, Krispy Kreme, TGI Fridays, and Peet's Coffee.<br>We are looking for an experienced Saudi food safety professional to strengthen our Quality Assurance team.<br>???? Location: Riyadh - Head Office???? Department: Quality Assurance???? Employment Type: Full-time???? Nature of Work: Office-based with regular audits and visits across the Kingdom<br>???? Quality Management System<br>- Support the delivery of the annual market Quality Plan and the expansion of our quality management system.- Follow and advise on Americana QMS procedures, including purchasing only from approved vendors.- Analyse quality data, report on performance, and drive improvement with Brand Operations.<br>???? Audits & Food Safety<br>- Ensure planned supplier, distribution centre, commissary, and restaurant audits are completed.- Run the product surveillance programme and support supplier and product approvals.- Support food safety risk assessment, incident reporting, and investigation of serious incidents.- Maintain compliance with Saudi food safety regulations and franchisor standards.<br>???? Product Quality & Complaints<br>- Lead product cutting and evaluations to maintain approved quality standards.- Support product localisation with vendors to the required specification or Gold Standard.- Resolve food complaints through store and supplier investigation, root cause analysis, and corrective action.<br>???? People & Stakeholders<br>- Support recruitment, training, and development of QA specialists.- Work closely with Procurement, Supply Chain, Maintenance, and Brand Operations.- Engage franchisors, suppliers, third-party auditors, and government authorities.<br><br>???? Qualifications & Experience<br>- Bachelor's degree in Food Science, Chemistry, Biology, Chemical Engineering, or a related field.- Minimum 7 years of experience in quality assurance or QHSE within restaurants, food manufacturing, or food processing.- 2 years in a management role preferred.- Detailed knowledge of HACCP, ISO, GFSI, and GMP.- Lead Auditor or equivalent audit certification.- Excellent written and spoken English; Arabic is a strong advantage.<br><br>⭐ Skills<br>Food safety leadership • Audit and compliance • Root cause analysis • Stakeholder management • Decision making • Talent development.<br><br>???????? This opportunity is open to Saudi nationals only, in line with our commitment to developing national talent and supporting Saudi Vision 2030.<br><br>#Hiring #Riyadh Jobs #Saudization #Food Safety #Americana #Americana Restaurants

???? We're Hiring | Assistant Quality Assurance Manager<br>At Americana Restaurants, we operate leading global brands across the Kingdom, including KFC, Hardee's, Pizza Hut, Krispy Kreme, TGI Fridays, and Peet's Coffee.<br>We are looking for an experienced Saudi food safety professional to strengthen our Quality Assurance team.<br>???? Location: Riyadh - Head Office???? Department: Quality Assurance???? Employment Type: Full-time???? Nature of Work: Office-based with regular audits and visits across the Kingdom<br>???? Quality Management System<br>- Support the delivery of the annual market Quality Plan and the expansion of our quality management system.- Follow and advise on Americana QMS procedures, including purchasing only from approved vendors.- Analyse quality data, report on performance, and drive improvement with Brand Operations.<br>???? Audits & Food Safety<br>- Ensure planned supplier, distribution centre, commissary, and restaurant audits are completed.- Run the product surveillance programme and support supplier and product approvals.- Support food safety risk assessment, incident reporting, and investigation of serious incidents.- Maintain compliance with Saudi food safety regulations and franchisor standards.<br>???? Product Quality & Complaints<br>- Lead product cutting and evaluations to maintain approved quality standards.- Support product localisation with vendors to the required specification or Gold Standard.- Resolve food complaints through store and supplier investigation, root cause analysis, and corrective action.<br>???? People & Stakeholders<br>- Support recruitment, training, and development of QA specialists.- Work closely with Procurement, Supply Chain, Maintenance, and Brand Operations.- Engage franchisors, suppliers, third-party auditors, and government authorities.<br><br>???? Qualifications & Experience<br>- Bachelor's degree in Food Science, Chemistry, Biology, Chemical Engineering, or a related field.- Minimum 7 years of experience in quality assurance or QHSE within restaurants, food manufacturing, or food processing.- 2 years in a management role preferred.- Detailed knowledge of HACCP, ISO, GFSI, and GMP.- Lead Auditor or equivalent audit certification.- Excellent written and spoken English; Arabic is a strong advantage.<br><br>⭐ Skills<br>Food safety leadership • Audit and compliance • Root cause analysis • Stakeholder management • Decision making • Talent development.<br><br>???????? This opportunity is open to Saudi nationals only, in line with our commitment to developing national talent and supporting Saudi Vision 2030.<br><br>#Hiring #Riyadh Jobs #Saudization #Food Safety #Americana #Americana Restaurants

<h3 >About Four Seasons Hotels and the Red Sea Resort</h3> <p >Four Seasons is a global luxury hospitality company committed to creating exceptional experiences for guests, residents, and partners. The company fosters a culture of continuous improvement and genuine care, believing that life is richer through connection.</p> <p >This role is for the new Four Seasons Resort and Residences Red Sea, located on Shura Island, Saudi Arabia, serving the Umluj and Al Wajh areas. The Red Sea destination is being developed as a luxury beachside resort with a strong focus on sustainable practices and tourism. The resort will feature approximately 149 rooms and suites, six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space, a full-service spa, tennis courts, three outdoor pools, and two separate beaches.</p> <h3 >The Role: Assistant Front Desk Manager</h3> <p >Four Seasons Hotels (KSA) is seeking an Assistant Front Desk Manager for its new luxury resort in the Red Sea region. This <strong >full-time</strong> position requires <strong >2-5 years</strong> of relevant experience. The Assistant Front Desk Manager supports the Front Office Manager in overseeing daily operations and ensuring high service standards for guest arrivals and departures, contributing to a seamless guest journey within a luxury resort environment.</p> <h3 >Key Responsibilities</h3> <ul > <li >Supervise the Front Desk team to ensure smooth and efficient guest check-in and check-out procedures.</li> <li >Support the Front Office Manager in managing daily operations, scheduling, team development, and service standards.</li> <li >Resolve guest concerns and requests promptly with genuine care and effective service recovery.</li> <li >Ensure all guest preferences and special requests are accurately recorded and communicated across departments.</li> <li >Oversee training and mentoring of Guest Services Agents and support team members in daily duties.</li> <li >Assist in the development of front desk procedures and systems in preparation for the resort opening.</li> <li >Collaborate closely with Housekeeping, Concierge, Guest Experience, and other departments to ensure a flawless guest journey.</li> <li >Handle VIP arrivals and special occasions with personalized attention and elevated service.</li> <li >Monitor guest satisfaction scores and contribute to strategies for continuous improvement.</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >Experience in a supervisory or leadership role at the Front Desk in a luxury hotel or resort environment.</li> <li >A hands-on, guest-focused approach.</li> <li >Pre-opening experience is an advantage.</li> <li >A proactive and adaptable attitude with the ability to remain calm under pressure.</li> <li >Excellent attention to detail and guest service standards.</li> </ul> <h3 >Work Environment and Location</h3> <p >This full-time position is based at the new Four Seasons Resort and Residences Red Sea on Shura Island, Saudi Arabia, serving the Umluj and Al Wajh regions. The role operates within a luxury hospitality setting, contributing to the establishment of service standards for a new resort opening.</p> <h3 >Application Information</h3> <p >Candidates with the required qualifications and experience are encouraged to apply for this opportunity to join the Four Seasons team in the Red Sea.</p>

We’re Hiring: Restaurant Manager Location : Jeddah Position Summary:The Restaurant Manager is responsible for overseeing the daily operations of the restaurant branch to ensure smooth workflow, exceptional customer service, compliance with company standards, and achievement of sales and operational targets. This role requires strong leadership, operational excellence, and the ability to manage and motivate a high-performing team in a fast-paced environment. Key Responsibilities1. Operations Management Oversee the daily operations of both Front of House (#FOH) and Back of House (#BOH) to ensure efficient and high-quality service. Ensure all operational checklists (opening, closing, Baladiyah, hygiene, and management checklists) are completed accurately and on time. Submit all required operational reports and checklists remotely within the specified deadlines. Prepare weekly staff schedules and ensure proper manpower allocation based on business needs. Submit daily, weekly, and monthly operational reports as required by management. Implement and enforce all company policies, procedures, and Standard Operating Procedures (#SOPs). Monitor food quality, presentation, service standards, and cleanliness to ensure consistency. Team Leadership Recruit, train, coach, and supervise restaurant employees, including supervisors, cashiers, waiters, kitchen staff, and cleaners. Conduct orientation and continuous training programs to improve employee performance. Prepare staff duty rosters and shift schedules to maintain adequate staffing levels. Monitor employee attendance, punctuality, grooming, and overall performance.<br>3. Customer Service Ensure every guest receives excellent service and a positive dining experience. Respond promptly and professionally to customer complaints, feedback, and special requests. Monitor service during peak hours to minimize waiting times and maximize customer satisfaction.4. Sales & Business Performance Achieve branch sales targets and profitability goals. Support and implement marketing campaigns, promotions, and upselling initiatives. Monitor daily sales performance, labor costs, food costs, and other key performance indicators (#KPIs). Qualifications Bachelor's degree or #Diploma in #Hospitality Management, Business Administration, or a related field (preferred). Minimum 3–5 years of experience in restaurant management or a similar leadership role. Strong leadership, communication, and problem-solving skills. Knowledge of restaurant operations, food safety regulations, and inventory management. Ability to work flexible hours, including weekends and holidays.#Restaurant Manager hashtag#Hospitality Jobs hashtag#Now Hiring hashtag#Food And Beverage hashtag#Team Leadership hashtag#Food Safety hashtag#Hospitality Industry hashtag#Saudi Arabia Jobs

Company Description<br><br>We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.<br><br>Rixos Murjana is a self-contained paradise where everything you desire is effortlessly within reach. Consistently offering guests hospitality experiences that transcend the ordinary, this new Rixos Hotels’ property in Saudi Arabia is set to redefine hotel stays in the Kingdom. Spanning 275,000 square metres, the very best of indulgence, relaxation, and adventure come together in an All-Inclusive experience like no other- all-encompassing, uncompromising, and unmatched.<br><br>Job Description<br><br>The Assistant Outlet Manager will support the Assistant F&B Manager in the daily operation of the outlet, ensuring exceptional guest experiences, high service standards, effective team performance, and strong operational results.<br><br>You will supervise and motivate the outlet team, maintain service and hygiene standards, support cost control and purchasing activities, and take full responsibility for the outlet operation in the absence of the Assistant F&B Manager.<br><br>What You'll Do<br><br>Supervise the daily operation of the assigned outlet in accordance with Rixos standards, policies, and procedures. Ensure consistently high levels of guest satisfaction and professional service. Lead, motivate, coach, and support all outlet employees. Prepare staff schedules according to business levels, forecasts, and approved staffing requirements. Assist with recruitment recommendations, promotions, performance management, and disciplinary matters. Ensure the outlet is properly staffed and operationally prepared at all times. Conduct daily opening and closing inspections using established checklists. Ensure cleanliness, presentation, maintenance, and overall condition of the outlet meet hotel standards. Ensure full compliance with hygiene, sanitation, food safety, and HACCP requirements. Monitor service quality and ensure all Food & Beverage Operational Standards are consistently followed. Assist with outlet promotions, menu development, beverage selection, pricing, and presentation. Work closely with the Head Bartender and relevant F&B colleagues to monitor beverage consumption and control costs. Maintain appropriate par stocks and prepare requisitions for beverages, condiments, supplies, and guest items. Monitor beverage and food costs and support effective cost-control measures. Ensure proper handling, storage, and use of equipment to minimize breakage, wastage, and loss. Inspect fridges, bars, and storage areas regularly and ensure appropriate stock rotation and expiry-date controls. Ensure beverage products are stored and handled correctly to minimize wastage and spoilage. Maintain required standards and specifications for beverages, cocktails, food items, and presentations. Ensure all opening and closing times are followed in accordance with applicable requirements and company standards. Ensure appropriate standards for music, sound, lighting, atmosphere, and overall outlet presentation. Ensure employees follow grooming, uniform, and appearance standards. Support the Assistant F&B Manager in enforcing employee entrance and operational procedures. Identify training needs and coordinate training programs with the Assistant F&B Manager. Conduct departmental induction and on-the-job training for new team members. Promote efficiency, confidence, courtesy, and excellent interpersonal skills within the team. Maintain positive and effective relationships with other hotel departments. Report equipment failures and maintenance issues promptly to the appropriate department. Follow up on maintenance requests to ensure issues are resolved. Assist the Duty Manager with operational tasks when required. Take full responsibility for the outlet operation in the absence of the Assistant F&B Manager. Perform any other reasonable duties assigned by management. <br><br>Qualifications<br><br>Diploma or degree in Hospitality, Hotel Management, Food & Beverage Management, or a related field. 5–7 years of relevant Food & Beverage experience, preferably in a 4- or 5-star hotel, luxury resort, or high-end hospitality environment. Previous experience in a supervisory or management role within Food & Beverage is required. Experience managing an outlet, bar, restaurant, lounge, or similar operation is preferred. Strong knowledge of Food & Beverage service standards and operational procedures. Good knowledge of HACCP, food safety, hygiene, and sanitation standards. Experience with beverage cost control, stock management, requisitioning, and inventory procedures. Experience in staff scheduling, training, coaching, and performance management. Good computer skills and familiarity with relevant hotel/F&B systems. Excellent command of English; additional languages are an advantage.

<h3 >About the Role</h3> <p >Four Seasons Hotels &amp; Resorts, Saudi Arabia, is seeking a dedicated and experienced <strong >Chef de Cuisine</strong> for ViVi Restaurant at the new Four Seasons Resort and Residences Red Sea. This full-time position requires 2-5 years of relevant experience and involves leading the culinary operations of a signature restaurant, ensuring exceptional quality and consistency. The successful candidate will join a team committed to delivering luxury experiences with genuine hospitality.</p> <h3 >The Red Sea Destination</h3> <p >The Red Sea destination, located along 200 kilometers of coastline between Umluj and Al Wajh in the Kingdom of Saudi Arabia, is being developed as a premier luxury beachside destination. The new Four Seasons Resort will be situated on Shura Island, a central hub featuring a yacht marina, leisure facilities, retail options, and an 18-hole golf course. This development prioritizes sustainable practices, relying on renewable energy and dedicating expansive zones for conservation. The resort will offer approximately 149 rooms and suites, each with views of white sand beaches and clear waters, alongside six restaurant and lounge outlets, meeting spaces, a marine discovery center, and a full-service spa.</p> <h3 >Key Responsibilities</h3> <ul > <li >Lead and manage the kitchen operations of a signature restaurant, ensuring culinary excellence and consistency.</li> <li >Plan, organize, and oversee daily food preparation, presentation, and quality control.</li> <li >Develop and implement operational systems to streamline kitchen processes and manage inventory effectively.</li> <li >Collaborate with the Restaurant Manager and service team to coordinate seamless front- and back-of-house service.</li> <li >Ensure compliance with all health, hygiene, and safety regulations.</li> <li >Train, mentor, and inspire kitchen staff to maintain high performance, consistency, and team morale.</li> <li >Manage cost control and kitchen budgeting while upholding food quality and presentation standards.</li> <li >Support the coordination of special events, functions, and seasonal menu development within the restaurant.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this Chef de Cuisine position should possess <strong >2-5 years of experience</strong> in a similar culinary leadership role, preferably within a luxury hotel or resort environment. A proven track record in managing kitchen operations, staff development, and maintaining high culinary standards is essential.</p> <h3 >Company Culture and Values</h3> <p >Four Seasons is driven by a culture that values its people, fostering an environment where individuals are encouraged to grow and treat each other with respect. The company's philosophy centers on creating lasting impressions for guests, residents, and partners through a commitment to luxury delivered with genuine care. This approach extends to providing a supportive employee experience and company culture.</p>