Residential supervisor Jobs

Supervisor – Contracts, Billing & Collections<br>Role Overview The Supervisor – Contracts, Billing & Collections reports to the Finance Manager and is responsible for managing the commercial lifecycle of projects from contract award through final collection. The role ensures timely client approvals, milestone certifications, billing, collection of receivables, and resolution of commercial disputes. It also acts as the company's commercial representative until project management ownership is established, and continues supporting project teams in contractual and commercial matters.<br>Key Responsibilities Contract Handover & Project Initiation Receive project handover from Sales immediately after contract award. Review customer contracts, purchase orders, framework agreements, and commercial terms. Prepare project commercial summaries and risk assessments. Identify critical billing milestones and contractual obligations. Ensure all contractual requirements necessary for invoicing are communicated to Project Managers. Contract Administration Act as Contract Representative for newly awarded projects until a Project Manager is assigned. Coordinate internal project kick-off meetings. Ensure contractual deliverables are properly tracked. Monitor customer obligations affecting project execution. Maintain complete contract documentation. Billing Management Maintain project billing schedules. Track billing milestone achievements. Ensure all required documentation is available before invoicing. Follow up with Project Managers and clients regarding PMS acceptance, completion certificates, delivery acknowledgements, and sign-offs. Coordinate with Finance for timely invoice issuance. Maintain billing trackers for active projects. Monitor unbilled revenue and billing backlog. PMS Acceptance & Client Approvals Lead efforts to obtain PMS acceptance and milestone certifications. Coordinate directly with customer representatives. Arrange meetings to resolve approval delays. Escalate pending approvals internally and externally. Maintain acceptance status reports for management review. Collection Management Monitor customer aging reports. Develop collection plans for overdue accounts. Conduct regular collection follow-ups with customers. Arrange collection meetings with clients. Resolve documentation issues delaying payments. Coordinate with Project Managers and Finance to remove collection barriers. Commercial Dispute Resolution Act as the commercial focal point for disputed invoices. Investigate reasons for payment delays. Coordinate with clients and internal stakeholders. Resolve disputes related to:Scope Variations Deliverables Acceptance certificates Payment terms Contract interpretation Claims & Variations Management Identify change orders and variation opportunities. Ensure variations are documented and approved. Coordinate submission of commercial claims. Maintain the variation order register. Track claim status and recovery. Contract Compliance Monitor compliance with contractual obligations. Review customer correspondence for commercial implications. Protect the company's contractual rights. Identify potential commercial risks at an early stage. Legal & Commercial Coordination Liaise with external legal counsel when required. Prepare documentation for legal claims. Support management in dispute resolution. Participate in contract negotiations and contract amendments. Reporting Prepare and maintain:Billing Status Report Collection Status Report Aging Analysis Overdue Receivables Report Unbilled Revenue Report PMS Acceptance Tracker Contract Risk Register Variation Order Register Commercial Claims Register Qualifications Bachelor's degree in Business Administration, Finance, Law, Engineering, or Contract Management. MBA, PMP, or FIDIC professional qualification is preferred. Experience4–6 years of experience in Contract Management, Commercial Management, Billing & Collections, or Project Administration. Competencies Commercial Contract Interpretation Claims Management Commercial Negotiation Variation Management Financial Billing Processes Collection Management Receivables Management Cash Flow Awareness Behavioral Strong Negotiation Skills Conflict Resolution Client Relationship Management Escalation Management Persuasive Communication System Knowledge Essential ERP systems (especially Microsoft Dynamics) Microsoft Windows environment Desirable MS Word MS Excel MS Power Point MS Outlook Language Requirements Essential Fluent in English and Arabic (written and spoken)

Company Description MRG is a consultancy group founded in 2012 that provides regulatory and quality support to healthcare organizations across the pharmaceutical, medical device, and cosmetics sectors. The company delivers comprehensive solutions to help clients comply with regulatory requirements in KSA, Egypt, and the wider MENA region. With an experienced team and a focus on excellence, MRG offers regulatory consulting, submission management, and post-market compliance services to accelerate product approvals and market access. MRG also prioritizes training and development, providing tailored programs that keep professionals current with evolving industry standards and best practices. Role Description The Regulatory Affairs Supervisor — Pharmaceutical is a full-time, on-site role based in Riyadh. This role oversees regulatory activities related to pharmaceutical products, including preparation, review, and submission of regulatory dossiers to local and regional authorities. The supervisor coordinates with cross-functional teams to ensure documentation accuracy, regulatory compliance, and timely approvals for new products, variations, and renewals. Day-to-day responsibilities include monitoring regulatory changes, maintaining product registration files, supporting audits and inspections, and advising internal stakeholders on regulatory strategies and requirements. The role may also involve contributing to training initiatives, guiding junior team members, and supporting clients in navigating complex regulatory frameworks within the MENA region. The Role You will supervise the pharmaceutical registration team and own the full SFDA drug registration lifecycle for our clients — from pre-submission strategy through approval and post-approval maintenance. Key Responsibilities Supervise and mentor the pharmaceutical registration team, assigning workloads, reviewing submissions, and ensuring quality and SLA compliance Lead new drug registration submissions to SFDA (SDR portal), including dossier preparation and review in e CTD/CTD format Manage product lifecycle activities: renewals, variations, and post-approval commitments Act as the primary point of contact with SFDA on pharmaceutical submissions, responding to queries and deficiency letters within deadlines Advise international clients on Saudi regulatory strategy, requirements, timelines, and pricing submissions Monitor SFDA regulations, guidelines, and circulars; communicate changes internally and to clients Oversee pharmacovigilance (PV) activities for client products in line with SFDA PV requirements: adverse event/ICSR reporting, PSUR/PBRER submissions, risk management plans, and safety variations Act as (or support) the local Qualified Person for Pharmacovigilance (QPPV/LQPPV) contact point with SFDA's National Pharmacovigilance Center Support GMP clearance, CPP/legalization requirements, and coordination with manufacturers' RA teams Maintain accurate registration trackers and report department KPIs to management Requirements Bachelor's degree in Pharmacy (B. Pharm or Pharm D) — required Valid SCFHS (Saudi Commission for Health Specialties) professional classification and registration as a pharmacist (Mumaris Plus) — required Working knowledge of SFDA pharmacovigilance requirements (ICSR/adverse event reporting, PSURs, RMPs); QPPV/LQPPV experience is a strong plus5–7 years of pharmaceutical regulatory affairs experience in Saudi Arabia, including at least 2 years in a supervisory or team-lead role Hands-on experience with SFDA drug submissions through the SDR portal, including e CTD dossier compilation, variations, and renewals Strong knowledge of SFDA regulations, GCC/ICH guidelines, and CTD structure Fluent Arabic and English (written and spoken) — required Excellent client communication, organization, and team-leadership skills Experience in a regulatory consultancy or agent/distributor environment is a plus What We Offer A leadership role in one of Saudi Arabia's fastest-growing regulatory consultancies Direct exposure to international manufacturers and diverse product portfolios Competitive salary and benefits Professional development and growth within an expanding organization To apply: Submit your CV via Linked In or email jobs@mrg.com.sa

Call Center Supervisor Job Purpose To supervise Contact Center operations and monitor the performance of the customer communication and lead management team, with the objective of improving customer experience, enhancing follow-up quality, increasing response and enrollment rates, and ensuring accurate documentation of customer data within CRM systems and approved communication platforms.<br>Duties & Responsibilities Lead Management & Follow-UpFollow up on leads received from marketing campaigns, the website, Whats App, Intercom, and social media platforms. Distribute leads to communication representatives based on specialization, campaign, or customer interest level. Monitor the status of each lead from the initial inquiry until enrollment or closure. Classify customers according to their level of interest: Hot Lead / Warm Lead / Cold Lead / Not Interested. Ensure that all notes are documented clearly and accurately within the CRM system. Communication Team Supervision Direct communication representatives with clear and specific tasks. Monitor team performance on a daily or weekly basis. Review call quality and customer response methods. Train the team on consultative selling and understanding customer needs before presenting a program. Support team members in handling customer objections related to price, accreditation, timing, and employment opportunities. Customer Journey Improvement Ensure customers receive accurate information regarding programs, fees, study system, certificates, and accreditations. Improve the customer experience from the first point of contact through enrollment completion. Prepare standard response templates for frequently asked questions. Follow up with customers who requested contact at a later time or did not complete registration. Escalate recurring customer feedback to management or the marketing team to improve campaigns and content. Systems & Platforms Management Use CRM systems to manage leads and update customer information. Use Intercom to manage inquiries received through the website. Use Whats App, Wati, or Bevatel to communicate with customers through approved channels. Monitor tags and filters and ensure the accuracy of customer classification within systems. Identify and report any technical or operational issues affecting customer follow-up processes to the relevant department. Reporting & Analysis Prepare periodic reports on communication performance. Measure the number of calls, responses, response rate, enrollments, and qualified leads. Analyze reasons for non-enrollment or withdrawal. Analyze the most frequently asked questions and objections. Provide the Marketing team with customer feedback to improve future campaigns. Monitor lead quality based on source: advertisements, website, Whats App, referrals, or direct campaigns. Key Performance Indicators (KPIs) Daily and weekly call volume. Call response rate. Number of qualified leads. Number of enrollments generated through communication activities. Lead-to-enrollment conversion rate. Accuracy of CRM documentation. Follow-up response time. Accuracy of customer classification based on interest level. Number of objections and inquiries documented and analyzed. Required Skills Strong communication skills. Ability to understand customer needs and match them with the appropriate program. Consultative selling skills. Team management and performance monitoring. Data analysis and reporting skills. Proficiency in CRM systems and communication platforms. Strong organization and documentation skills. Ability to handle customer objections effectively. Good understanding of marketing campaigns and the customer journey. CV Summary Call Center Supervisor responsible for managing and following up on leads generated through marketing campaigns and communication platforms, guiding the communication team, and improving follow-up quality and enrollment outcomes through CRM systems, Intercom, and Whats App. Responsible for analyzing customer feedback, measuring performance indicators, and developing consultative selling approaches to improve conversion efficiency and customer experience.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Position Summary</p><p>The Sales Supervisor is responsible for leading and managing the day-to-day showroom sales operations, ensuring a team of Sales Executives consistently achieves unit sales, F&amp;I penetration, and trade-in targets.</p><p>The role combines hands-on leadership, deal support, and performance coaching to drive pipeline discipline, improve conversion rates, and deliver a consistent brand-standard customer experience. Acting as the operational leader on the showroom floor, the Sales Supervisor plays a critical role in maximizing team productivity, supporting deal closure, and maintaining sales process compliance.</p><p>By ensuring structured activity management and strong execution across the sales team, the role directly contributes to revenue growth, customer satisfaction (NPS/CSV), and overall showroom performance.</p><p>Key Responsibilities</p><p>Team Leadership &amp; Daily Operations</p><p>• Lead daily sales operations through team huddles, target tracking, and activity planning aligned with monthly objectives</p><p>• Allocate walk-in customers, digital leads, and key accounts based on team workload, performance, and conversion capability</p><p>• Coach Sales Executives on product knowledge, sales techniques, customer engagement, and objection handling</p><p>• Monitor individual and team performance, ensuring alignment with sales targets and dealership expectations</p><p>• Maintain discipline in showroom processes, attendance, and daily activity standards</p><p>Deal Support &amp; Conversion</p><p>• Support Sales Executives in handling high-value, complex, or sensitive customer negotiations</p><p>• Approve discounts, F&amp;I proposals, and trade-in valuations within delegated authority levels</p><p>• Drive structured second-facing on undecided customers to improve closing ratios</p><p>• Ensure every deal is structured to maximize profitability while maintaining customer satisfaction</p><p>Pipeline &amp; Activity Management</p><p>• Monitor lead response times, pipeline health, and conversion performance across the team</p><p>• Ensure 100% lead capture, accurate data entry, and consistent updates within CRM / DMS systems</p><p>• Identify underperformance early and implement corrective coaching and action plans</p><p>• Maintain visibility on booking pipelines, test drives, and pending deals to ensure consistent sales flow</p><p>Customer Experience &amp; Showroom Standards</p><p>• Ensure showroom presentation, vehicle display, and demo fleet readiness meet brand standards at all times</p><p>• Handle customer escalations proactively to resolve issues quickly and protect NPS / CSV performance</p><p>• Coordinate with Handover, F&amp;I, and Aftersales teams to ensure a seamless and professional customer journey</p><p>• Promote a customer-first culture across the sales team</p><p>Reporting &amp; Compliance</p><p>• Prepare daily, weekly, and monthly performance reports for the Sales Manager covering team activity, sales performance, and pipeline status</p><p>• Ensure all deals comply with OEM, regulatory, and internal documentation standards including KYC and financing requirements</p><p>• Maintain audit readiness across deal files, customer records, and sales documentation</p><p>• Support compliance with company policies, brand guidelines, and regulatory requirements</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Educational Requirements</p><p>• Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related discipline</p><p>Experience Requirements</p><p>• Minimum 3–6 years of automotive retail sales experience within a franchised dealership environment</p><p>• At least 1–2 years of experience in a senior sales, team lead, or supervisory role</p><p>• Proven track record of strong personal sales performance prior to moving into leadership</p><p>• Experience managing daily showroom operations and coaching sales teams in high-volume environments</p><p>Technical Skills</p><p>• Strong proficiency in CRM and Dealer Management Systems (DMS) for pipeline management, deal tracking, and reporting</p><p>• Solid Microsoft Office skills, particularly Excel for performance tracking and reporting</p><p>• Good understanding of F&amp;I products, financing structures, and trade-in valuation processes</p><p>• Ability to analyse sales performance metrics and drive improvement actions</p><p>• Valid Saudi Arabia driving license</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Position Title- Supervisor, Site Maintenance</strong></p><p><strong>Reports to- </strong>Unit Head, Facility Maintenance</p><p><br></p><p><strong>Job Purpose</strong></p><p>The main purpose of the Supervisor, Site Maintenance position is to execute, control &amp; oversee all repair &amp; service works within Facility Management sites.</p><p><br></p><p><strong>Duties and Responsibilities</strong></p><ul><li><p>Attend clients’ emails, communications related to maintenance tasks, assure client comprehension towards maintenance works.</p></li><li><p>Supervise, schedule, and follow on all maintenance work required as requested by Client/site coordinator(s).</p></li><li><p>Assign technicians to act against any breakdown of electrical, plumbing, connections etc. Update client &amp; operation team on jobs done, spare parts required.</p></li><li><p>Prepare and maintain record on-site inspection checklist, per each site visit.</p></li><li><p>Maintain a checklist for site tools, spare parts stock at site store.</p></li><li><p>Maintain record of sites repairs, service history of all Facility management assets at sites.</p></li><li><p>Analyze &amp; approve all Oracle / ERP MRs submissions against daily spare parts required.</p></li><li><p>Visit sites, patrol &amp; check all camp premises, cabinets, light equipment, generators, electric panels, cables, connections, pipes, hoses etc. at all camp/site locations are in proper working condition.</p></li><li><p>Secure that all electrical/plumbing connections are hazard free and well secured in a safe way.</p></li><li><p>Secure all site satellite connections &amp; decoders for VSAT &amp; OSN are working fine &amp; in proper condition.</p></li><li><p>Review &amp; approve daily maintenance job cards, timecards &amp; OT of assigned manpower.</p></li><li><p>Follow upon site moves, along with maintenance team Rig down / up, secure all Electrical/Plumbing parts, generators, electric panels, cables, pipes, hoses etc.</p></li><li><p>Supervise new site mobilization to site location, along with assigned crew to rig up, connect, and test all Electrical/Plumbing connections are working properly at proper condition.</p></li><li><p>Leads, directs, evaluates, and develops the Facility Maintenance team to ensure that the objectives are reached.</p></li><li><p>Is responsible for the development, performance appraisal and succession planning of all direct and indirect reports.</p></li><li><p>Promotes a highly effective management and leadership style in line with AMHEC’s values and that supports the achievement of its strategy and objectives.</p></li><li><p>Identifies potential successor for his/her position; oversees and implements developmental plans for identified successors.</p></li><li><p>Identifies and monitors key Facility Maintenance functional KPIs, and devises plans and initiatives for improvement.</p></li><li><p>Performs miscellaneous tasks as assigned by his/her direct manager.</p><p><br></p></li></ul><p><strong>HSE Responsibility</strong></p><ul><li><p>Promotes and disseminates a positive health and safety culture and ensures the health, safety and welfare of self and others.</p></li><li><p>Ensures employee health and safety programs and guidelines are developed, regularly maintained, implemented, reviewed, and complied with.</p></li><li><p>Identifies any Health, Safety or Environmental risks and recommends and implements measures and solutions to mitigate these risks.</p></li><li><p>Complies with established health and safety guidelines and procedures and ensures the health, safety and welfare of self and others.</p></li><li><p>Identifies and reports to management any Health, Safety or Environmental risks and makes suggestions to address these risks and cooperate with his/her supervisor’s instructions.</p><p><br></p></li></ul><p><strong>QHSE Authority</strong></p><ul><li><p>Process Control: to oversee and control processes execution to ensure they conform to planned arrangements, including documented procedures and work instructions.</p></li><li><p>Monitoring and Measurement: to ensure that appropriate monitoring and measurement activities are conducted to verify that product/service requirements are met.</p></li><li><p>Communication: to facilitate communication within their team(s).</p></li><li><p>Continuous Improvement: to identify opportunities for improvement, implement necessary changes, and encourage a culture of continuous improvement.</p></li><li><p>Internal Audits: to participate in internal audits as part of the AMHEC's internal audit program and to ensuring that their areas are prepared for and cooperate during internal audits.</p></li><li><p>Nonconformity and Corrective Action: to participating in the investigation and implementation of corrective actions.</p></li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li><p>Bachelor’s Degree preferably Engineering degree holder (Elec., Mech.) or equivalent.</p></li><li><p>3-5 years’ experience in a similar position.</p></li><li><p>Mandatory experience with similar industry of portable cabinets’ fabrication/rental.</p></li><li><p>English language fluency is a must, Arabic language is a plus.</p></li><li><p>Previous experience in the KSA &amp;/or GCC is a plus.</p></li><li><p>Computer proficiency, including MS office applications and ERP.</p></li><li><p>Ability to recognize opportunities for improvement.</p></li><li><p>Oil &amp; Gas field service experience is an advantage.<br></p><br></li></ul><p><strong>Working Conditions</strong></p><ul><li><p>Nature or work may require working beyond standard working hours.</p></li></ul><p><br></p><p><strong>Physical/Travel requirements</strong></p><ul><li><p>Travel (up to 60%) within the Kingdom of Saudi Arabia to AMHEC’s sites, yards and branches.</p></li><li><p>Prolonged periods sitting at a desk and working on a computer.<br></p></li></ul><br><p><strong>Direct Reports</strong></p><ol><li><p>Technician, Facility Management</p></li><li><p>Electrician</p></li><li><p>Plumber</p></li><li><p>Carpenter</p></li><li><p>Labor</p></li><li><p>Technician, AC</p></li><li><p>Painter</p></li><li><p>Welder</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Position Title- Supervisor, Site Maintenance</strong></p><p><strong>Reports to- </strong>Unit Head, Facility Maintenance</p><p><br></p><p><strong>Job Purpose</strong></p><p>The main purpose of the Supervisor, Site Maintenance position is to execute, control &amp; oversee all repair &amp; service works within Facility Management sites.</p><p><br></p><p><strong>Duties and Responsibilities</strong></p><ul><li><p>Attend clients’ emails, communications related to maintenance tasks, assure client comprehension towards maintenance works.</p></li><li><p>Supervise, schedule, and follow on all maintenance work required as requested by Client/site coordinator(s).</p></li><li><p>Assign technicians to act against any breakdown of electrical, plumbing, connections etc. Update client &amp; operation team on jobs done, spare parts required.</p></li><li><p>Prepare and maintain record on-site inspection checklist, per each site visit.</p></li><li><p>Maintain a checklist for site tools, spare parts stock at site store.</p></li><li><p>Maintain record of sites repairs, service history of all Facility management assets at sites.</p></li><li><p>Analyze &amp; approve all Oracle / ERP MRs submissions against daily spare parts required.</p></li><li><p>Visit sites, patrol &amp; check all camp premises, cabinets, light equipment, generators, electric panels, cables, connections, pipes, hoses etc. at all camp/site locations are in proper working condition.</p></li><li><p>Secure that all electrical/plumbing connections are hazard free and well secured in a safe way.</p></li><li><p>Secure all site satellite connections &amp; decoders for VSAT &amp; OSN are working fine &amp; in proper condition.</p></li><li><p>Review &amp; approve daily maintenance job cards, timecards &amp; OT of assigned manpower.</p></li><li><p>Follow upon site moves, along with maintenance team Rig down / up, secure all Electrical/Plumbing parts, generators, electric panels, cables, pipes, hoses etc.</p></li><li><p>Supervise new site mobilization to site location, along with assigned crew to rig up, connect, and test all Electrical/Plumbing connections are working properly at proper condition.</p></li><li><p>Leads, directs, evaluates, and develops the Facility Maintenance team to ensure that the objectives are reached.</p></li><li><p>Is responsible for the development, performance appraisal and succession planning of all direct and indirect reports.</p></li><li><p>Promotes a highly effective management and leadership style in line with AMHEC’s values and that supports the achievement of its strategy and objectives.</p></li><li><p>Identifies potential successor for his/her position; oversees and implements developmental plans for identified successors.</p></li><li><p>Identifies and monitors key Facility Maintenance functional KPIs, and devises plans and initiatives for improvement.</p></li><li><p>Performs miscellaneous tasks as assigned by his/her direct manager.</p><p><br></p></li></ul><p><strong>HSE Responsibility</strong></p><ul><li><p>Promotes and disseminates a positive health and safety culture and ensures the health, safety and welfare of self and others.</p></li><li><p>Ensures employee health and safety programs and guidelines are developed, regularly maintained, implemented, reviewed, and complied with.</p></li><li><p>Identifies any Health, Safety or Environmental risks and recommends and implements measures and solutions to mitigate these risks.</p></li><li><p>Complies with established health and safety guidelines and procedures and ensures the health, safety and welfare of self and others.</p></li><li><p>Identifies and reports to management any Health, Safety or Environmental risks and makes suggestions to address these risks and cooperate with his/her supervisor’s instructions.</p><p><br></p></li></ul><p><strong>QHSE Authority</strong></p><ul><li><p>Process Control: to oversee and control processes execution to ensure they conform to planned arrangements, including documented procedures and work instructions.</p></li><li><p>Monitoring and Measurement: to ensure that appropriate monitoring and measurement activities are conducted to verify that product/service requirements are met.</p></li><li><p>Communication: to facilitate communication within their team(s).</p></li><li><p>Continuous Improvement: to identify opportunities for improvement, implement necessary changes, and encourage a culture of continuous improvement.</p></li><li><p>Internal Audits: to participate in internal audits as part of the AMHEC's internal audit program and to ensuring that their areas are prepared for and cooperate during internal audits.</p></li><li><p>Nonconformity and Corrective Action: to participating in the investigation and implementation of corrective actions.</p></li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li><p>Bachelor’s Degree preferably Engineering degree holder (Elec., Mech.) or equivalent.</p></li><li><p>3-5 years’ experience in a similar position.</p></li><li><p>Mandatory experience with similar industry of portable cabinets’ fabrication/rental.</p></li><li><p>English language fluency is a must, Arabic language is a plus.</p></li><li><p>Previous experience in the KSA &amp;/or GCC is a plus.</p></li><li><p>Computer proficiency, including MS office applications and ERP.</p></li><li><p>Ability to recognize opportunities for improvement.</p></li><li><p>Oil &amp; Gas field service experience is an advantage.<br></p><br></li></ul><p><strong>Working Conditions</strong></p><ul><li><p>Nature or work may require working beyond standard working hours.</p></li></ul><p><br></p><p><strong>Physical/Travel requirements</strong></p><ul><li><p>Travel (up to 60%) within the Kingdom of Saudi Arabia to AMHEC’s sites, yards and branches.</p></li><li><p>Prolonged periods sitting at a desk and working on a computer.<br></p></li></ul><br><p><strong>Direct Reports</strong></p><ol><li><p>Technician, Facility Management</p></li><li><p>Electrician</p></li><li><p>Plumber</p></li><li><p>Carpenter</p></li><li><p>Labor</p></li><li><p>Technician, AC</p></li><li><p>Painter</p></li><li><p>Welder</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.<br><br><br><br>Job Description<br><br>Key Responsibilities:<br><br>Supervise all quality control activities and inspections related to mechanical, piping, structural, electrical, and instrumentation works on the offshore site.<br><br>Ensure compliance with Aramco standards (SAEPs, SAICs, SAMSSs) and project-specific QA/QC plans.<br><br>Review and approve inspection test plans (ITPs), method statements, and material inspection reports.<br><br>Conduct joint inspections with the client (Aramco) and prepare necessary documentation for approval.<br><br>Monitor the implementation of approved welding procedures, NDT, coating, and material traceability programs.<br><br>Coordinate with the construction team to ensure timely inspection and release of work.<br><br>Ensure proper calibration and maintenance of inspection equipment.<br><br>Manage and mentor QC inspectors across various disciplines.<br><br>Prepare and submit daily/weekly QC progress reports and non-conformance reports (NCRs).<br><br>Lead root cause analysis and corrective/preventive action implementation for quality issues.<br><br>Support QA Manager in internal and external audits.<br><br>Ensure that all offshore quality control documentation is properly recorded and traceable.<br><br><br><br>Qualifications<br><br>Bachelor’s Degree or Diploma in Engineering (Mechanical).<br><br>Aramco Approval as QC Supervisor or Engineer (valid and verifiable).<br><br>Minimum 8–10 years of QA/QC experience in the oil & gas EPC industry, with at least 5 years in offshore projects.<br><br>Strong knowledge of ASME, AWS, API, ISO, and ASTM standards.<br><br>Experience with offshore structures, piping, mechanical equipment installation, and coatings inspection.<br><br>Familiarity with Aramco documentation systems (QMIS / SAIC / ITP formats).<br><br>Valid Offshore Safety & Survival (BOSIET / HUET) and Medical Fitness Certificates.<br><br>Proficient in MS Office and quality management systems.<br><br>Excellent leadership, communication, and reporting skills.<br><br>Preferred Certifications:<br><br>CSWIP 3.1 / AWS-CWI (for welding inspection)<br><br>ISO 9001:2015 Internal Auditor Certification<br><br>Key Competencies:<br><br>Strong understanding of offshore safety and quality culture<br><br>Effective team leadership and coordination with multidisciplinary teams<br><br>Analytical mindset and problem-solving abilities<br><br>Excellent communication and documentation skills<br><br><br><br>Additional Information<br><br>Please attach your CV, Technical Certificates, Approval Documents and relevant documents

We are looking for a skilled Collections Supervisor to join the team of a leading company serving clients across the government sector and major private companies in the Kingdom. If you have experience supervising collections operations and managing accounts receivable, and are looking for an opportunity to join a professional environment with real potential for growth and development, we welcome your application.<br>Job Purpose Oversee the company's collections operations and ensure timely recovery of outstanding payments from clients (government entities and private sector companies) by actively following up on due invoices and developing effective collection plans to support required cash flow and minimize bad debt.<br>Key Responsibilities Supervise the collections team and monitor their daily performance Track due and overdue invoices and set collection priorities accordingly Communicate directly with clients to follow up on outstanding payments and resolve any payment-related issues Develop collection plans and timelines and monitor their execution Prepare periodic reports on accounts receivable status and collection rates for management Coordinate with the Finance and Sales departments to resolve any issues related to invoices or contracts Follow up on the approval of payment claims/extracts with government entities in line with their applicable payment procedures Analyze reasons for payment delays and propose practical solutions to reduce bad debt Ensure compliance with the company's approved collection policies and procedures Build and maintain strong working relationships with client contacts to facilitate collections Train the collections team and develop their capabilities<br>Required Skills & Qualifications Bachelor's degree in Accounting, Finance, Business Administration, or a related field Minimum of 3–5 years of experience in collections or accounts receivable management, including at least 1 year in a supervisory role Prior experience collecting payments from government entities and large corporate clients is preferred. Proficiency in accounting systems and CRM/ERP platforms Advanced proficiency in Excel Strong negotiation and communication skills Strong organizational skills with the ability to manage time and prioritize effectively Leadership skills with the ability to manage and guide a team Advanced in both Arabic and English, spoken and written

FRAND, a company specialized in importing, distributing, and developing food brands, is looking for a Key Account & Business Development Supervisor to manage and grow existing key accounts while acquiring new business opportunities across Modern Trade, E-commerce, Quick Commerce, Wholesale, and HORECA channels.<br>Job Purpose<br>Manage and develop key customer accounts, drive sales growth and profitability, ensure effective execution of commercial plans and promotions, and maintain the best possible visibility of FRAND products across retail stores and digital platforms.<br><br>Key Responsibilities<br>* Manage and develop key customer accounts while building strong, long-term business relationships and achieving sales and distribution targets.* Develop account sales plans and negotiate product listings, pricing, commercial terms, and additional shelf space.* Plan, execute, and evaluate promotional activities, measuring their impact on sales and profitability.* Monitor FRAND product presence across e-commerce and quick commerce platforms, ensuring the accuracy of product images, titles, descriptions, pricing, categorization, and availability.* Coordinate with the outsourced merchandising company to ensure high execution standards in stores, including shelf presentation, pricing, promotional displays, FEFO compliance, and field reporting.* Monitor customer orders, sales forecasts, inventory availability, and deliveries, while analyzing Sell-in, Sell-out, returns, and overall account performance, and preparing periodic performance reports.* Identify and develop new business opportunities, manage the sales pipeline through the CRM system from initial contact to onboarding, and continuously monitor market trends and competitor activities to drive business growth.<br>Qualifications* Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.* Minimum 8 years of experience in FMCG sales within the Saudi market.* Proven experience in Key Account Management, Modern Trade, E-commerce, or Quick Commerce.* Experience in promotional planning and merchandising execution.* Strong negotiation, commercial planning, and sales analysis skills.* Proficiency in Microsoft Excel and CRM/ERP systems.* Fluent in both Arabic and English.* A valid Saudi driving license and a personal vehicle are required, with willingness to travel for field visits.* An established network within Modern Trade, Wholesale, E-commerce, or HORECA sectors is considered an advantage.

Job Title: Communication Supervisor Location: Jeddah, KSADepartment: Destination Marketing Reports To: Communication Manager<br><br>Role Overview We are seeking a dynamic Communications Specialist to support and execute integrated communication strategies across regional and international markets. The role is responsible for strengthening brand positioning, developing compelling content, and engaging key stakeholders through effective multi-channel communication initiatives. Key Responsibilities Support the development and execution of integrated communication strategies aligned with marketing and brand objectives. Plan, develop, and implement communication campaigns across digital, print, and media channels. Create, edit, and manage high-quality content, including press releases, articles, newsletters, website content, and social media communications. Manage editorial calendars to ensure timely and consistent communication across all channels. Coordinate the development and distribution of promotional and marketing materials, both online and offline. Ensure all communications are aligned with the organization's brand identity, tone of voice, and editorial standards. Collaborate with internal stakeholders to provide communication tools, templates, and messaging support. Support public relations initiatives and partnership activities, including engagement with international media and key stakeholders. Build and maintain effective relationships with agencies, vendors, media representatives, and external partners. Monitor, analyse, and report on communication campaigns, media coverage, and engagement metrics. Conduct market, audience, and competitor research to support communication planning and strategy. Represent the organisation in industry events, forums, and professional networks as required. Key Deliverables & KPIsQuality, consistency, and accuracy of communication materials. Successful execution of communication campaigns. Media coverage, stakeholder engagement, and brand visibility. Digital engagement and campaign performance metrics. Timely delivery of communication initiatives and reporting. Compliance with brand and communication standards. Qualifications & Experience Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.3–6 years of experience in communications, public relations, corporate communications, digital marketing, or advertising. Proven experience in content development, copywriting, editing, and campaign execution. Experience managing digital communication channels, social media platforms, and branding initiatives. Previous experience working with agencies and cross-functional teams is preferred.

Job Summary <br>Ejabi Group is a leading wholesaler of ceiling and partition systems and building materials across the GCC and East Africa. We are seeking an experienced Transportation Supervisor to plan, coordinate, and monitor road transportation activities from Saudi Arabia to GCC countries, ensuring the timely loading, dispatch, and delivery of shipments.<br>The successful candidate will work closely with factories, transport companies, truck drivers, warehouses, customs clearance agents, and internal logistics teams to ensure smooth and efficient transportation operations while maintaining high service standards.<br>Key Responsibilities<br>Plan and coordinate road transportation from Saudi Arabia to GCC countries. Coordinate daily with transport companies, truck drivers, factories, warehouses, customs clearance agents, and the logistics team. Arrange the required number of trucks based on factory production schedules and shipment readiness. Monitor truck loading at suppliers' factories and ensure loading is completed on time. Track shipments from loading until final delivery, ensuring timely and safe arrival at warehouses or customer locations. Follow up proactively on shipment status and resolve transportation issues promptly. Maintain accurate transportation records using Microsoft Excel. Prepare daily, weekly, and monthly transportation reports. Coordinate with customs clearance teams to avoid unnecessary shipment delays. Report transportation issues, delivery delays, vehicle breakdowns, and other operational challenges to management promptly. Ensure all transportation and shipping documents are complete, accurate, and properly maintained. Maintain excellent communication and professional relationships with suppliers, transport companies, warehouses, customs agents, and customers. Continuously identify opportunities to improve transportation efficiency and reduce delivery delays.<br>Qualifications & Requirements Minimum 3–5 years of experience in GCC road transportation or logistics operations. Strong knowledge of road transportation regulations and operations between Saudi Arabia and other GCC countries. Proven experience coordinating with transport companies, truck drivers, factories, warehouses, and customs clearance agents. Strong planning, scheduling, coordination, and problem-solving skills. Advanced proficiency in Microsoft Excel, reporting, data analysis, and transportation tracking. Experience preparing daily, weekly, and monthly logistics reports. Good understanding of shipment tracking and transportation documentation. Excellent organizational, communication, and interpersonal skills. Fluency in both Arabic and English (spoken and written) is mandatory.

Since 2004, 2P has been at the forefront of Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and enhance operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise. We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment. We are seeking an experienced IT Technical Support Supervisor to oversee technical support operations and ensure the availability, reliability, and performance of the organization's IT infrastructure. The ideal candidate will lead technical support activities, coordinate infrastructure services, and ensure timely resolution of technical incidents while maintaining high service quality standards. This role is ideal for a hands-on technical leader with strong infrastructure knowledge, excellent troubleshooting capabilities, and a passion for delivering outstanding IT support services. Key Responsibilities Supervise daily Technical Support operations and Service Desk activities. Lead and mentor Technical Support Engineers. Monitor IT infrastructure including servers, storage, and network devices. Ensure timely resolution of incidents and service requests. Coordinate preventive and corrective maintenance activities. Maintain IT assets and infrastructure documentation. Monitor KPIs, SLAs, and service quality metrics. Perform root cause analysis for recurring technical issues. Coordinate with Infrastructure, Network, and Security teams. Prepare operational reports and recommend service improvements. Ensure business continuity through proactive infrastructure monitoring. Qualifications & Requirements Bachelor's degree in information technology, Computer Science, or a related field. Minimum 6 years of experience in Technical Support and IT Infrastructure. Previous experience supervising or leading an IT support team. Strong understanding of enterprise IT environments. ITIL certification is preferred. Key Skills Technical Support IT Infrastructure Windows Server Active Directory Microsoft 365Networking VMware ITILIncident Management Service Desk Operations Infrastructure Monitoring Leadership Root Cause Analysis Customer Service Team Management Skills Technical Support • IT Infrastructure • Windows Server • Active Directory • Microsoft 365 • VMware • Networking • Service Desk • Incident Management • Leadership • ITIL • Infrastructure Operations

We are seeking a Production Supervisor to join our Production team in Dammam. The ideal candidate will manage sterile manufacturing operations, ensuring full adherence to c GMP, safety, and quality requirements. This role demands solid expertise in aseptic processing and practical experience with biosimilar and oncology filling lines. The candidate will lead production teams, uphold operational efficiency, and champion continuous improvement across all sterile production processes.<br>Main Responsibilities:Coordinate and control operations in the assigned production department. Supervise adherence to safety, quality, and supply principles. Plan and control production resources to meet quality and output targets. Ensure cost-effective resource use and full c GMP compliance. Maintain high health and safety standards in all production areas. Prepare and review production documentation (SOPs, POIs, validation protocols, etc.). Attend production planning, GMP, validation, and factory staff meetings. Organize training and development per the approved schedule. Support planning and future development activities with the Production Manager. Participate in internal/external GMP compliance audits. Assist R&D in scaling up products and launching new ones. Troubleshoot operational issues daily on the shop floor. Manage procurement requests for disposables, change parts, and machinery. Review production schedules and records to assess output and production needs. Coordinate operations across departments with other supervisors. Manage and supervise media fill activities. Follow up on departmental consumables and preventive maintenance activities. Train operators and officers on procedures and protocols. Maintain operational data, including time, cost, and production records. Maintain cleanliness of the production area. Support tasks related to SAP operations. Review and update SOPs as scheduled. Handle e QMS activities: deviations, CAPA, change controls, risk management, etc. Liaise with Engineering for preventative maintenance and equipment troubleshooting.<br>Qualifications: Minimum 10 years in pharmaceutical manufacturing. Bachelor’s degree in Pharmacy, Engineering, or a relevant technical field. Sterile Background , Aseptic filling , Ampoule , Vial & Lyophilization. Additional Experience (Preferred) : ophthalmology , Pre-filled syringe , Isolators. Strong leadership and coordination abilities. Excellent command of GMP and production documentation. Proficiency in SAP and QMS systems. Collaborative and solutions-focused mindset.

Position Title : Maintenance Supervisor<br><br>Job Summar The Maintenance Supervisor is responsible for overseeing all preventive and corrective maintenance activities across the company’s branches and facilities. The role ensures the operational readiness of buildings, equipment, and technical systems by leading the maintenance team, coordinating with external contractors and suppliers, and maintaining high standards of safety, quality, and efficiency. <br>Key Responsibilities Maintenance Operations Supervise and monitor preventive and corrective maintenance activities across all branches and facilities. Ensure the proper functioning of electrical, mechanical, HVAC, lighting, civil works, and interior maintenance systems. Respond promptly to emergency maintenance issues and minimize operational downtime. Develop, implement, and monitor preventive maintenance schedules to maximize asset reliability. Conduct regular site inspections and identify maintenance requirements and improvement opportunities. Team Leadership Lead, supervise, and allocate tasks to the maintenance team across multiple locations. Monitor team performance and provide coaching, guidance, and performance evaluations. Ensure compliance with company policies, safety standards, and maintenance procedures. Coordinate daily activities to ensure timely completion of maintenance requests. Vendor & Contractor Management Coordinate with external contractors and service providers for specialized maintenance work. Evaluate contractor performance and ensure work is completed according to quality standards and agreed timelines. Support vendor selection and negotiate service agreements when required. Procurement & Inventory Prepare purchase requests for maintenance materials, tools, and spare parts. Monitor inventory levels and ensure the availability of critical maintenance supplies. Coordinate with the Procurement Department to source cost-effective and high-quality materials. Reporting & Compliance Prepare periodic maintenance reports, site inspection reports, and performance updates. Track maintenance KPIs and recommend process improvements. Ensure compliance with local regulations, safety requirements, and company standards. Assist in budget planning and monitor maintenance-related expenditures. Qualifications Bachelor’s degree or Diploma in Engineering, Facilities Management, Maintenance, or a related field. Relevant professional certifications in maintenance or facilities management are an advantage.<br>Experience Minimum 5 years of experience in maintenance operations. At least 2 years in a supervisory or leadership role. Previous experience in retail, commercial facilities, or multi-site operations is highly preferred.

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.<br><br>Reimagine What’s Possible <br><br>Nature & Scope<br><br>The HYCO Operations shift Supervisor is accountable for managing and supervising the operations shift team including shift leads and operators for BHIG facilities which include a Hydrogen Steam Methane Reformer, a CO2 Removal Unit & CO2 Compression, HPSA, Membrane Unit, related Utilities and pipeline network. The Operations Shift Supervisor will manage the day-to-day plant shift operations, which include daily customer production meetings, close communication with feed stock and utilities suppliers to ensure daily operational targets are achieved, interfacing with the Maintenance and Engineering teams to ensure the safe and reliable operation of the site. The Operations shift Supervisor will be responsible to ensure the Operations staff is properly trained to support the operations in addition to the incumbent execute daily tasks if required which include preparing and implementing safety work permits, LOTO, completing operations preventative maintenance activities, and assist the maintenance and engineering teams in preparing and executing corrective maintenance activities. <br><br>Principal Accountabilities<br><br>Safety<br><br>Provide & maintain a safe work environment. Demonstrate leadership with all company & industry safe work processes to prevent injuries.<br><br>Technical<br><br>Provide direction to the staff of the HYCO Steam Methane Reformer unit and ancillary equipment as prescribed by the Work Instruction Procedures. Operate the unit when required. Provide direction & guidance based on technical feedback from Assistant Site Manager, Site Manager, Engineering and Maintenance for troubleshooting, maintenance, repair, and test activities. Provide Operations support, guidance & lead the team during the startups, shutdowns and emergencies of the plants. Maintain accurate document control and monitor quality assurance initiatives. Provide Operations guidance to ensure safety, reliability and maintainability of equipment, processes, utilities, facilities, controls, and safety/security systems. Provide Operations input for scheduled outages to ensure contractual requirements are achieved Manage plant production efficiently based on data driven decisions to ensure safety and reliability targets are met to achieve maximum profitable. Work closely with Shift Team, Assistant Site Manager, Site Manager, Maintenance Team and Engineering team to ensure production targets are achieved in his shift, plant running at optimum energy efficiency and safely.<br><br>Operations<br><br>Ensure the safety of all operations personnel by utilizing the BHIG Basic Safety Practice program, which includes Safety Work Permits, LOTO, Confined Space, etc. The position facilitates planning, organizing, auditing, and follow-up, to build the BHIG s safety culture into the BHIG. Ensure all Environmental Regulatory requirements are met. Ensure compliance to all CM, PM tasks. Support and prepare for Shutdown Planning and Turnaround Planning. Ensure BHIG standards, and global best practices for EH&S, productivity, reliability, quality, and overall customer services are met Meet the customer’s satisfaction on safety, reliability, product quality, and flexibility on product supply. Build the plant technical capability through support coordination from Assistant Site Manager, Site Manager, Maintenance Team and Engineering team. Provide coaching and motivation to the operations team to achieve operational excellence and customer satisfaction. Develop, train, and promote top performing personnel who achieve success through teams, customer and employee focused, foster open communication, performance driven, and results oriented. Establish & maintain close working relationships with engineering and maintenance personnel to continuously monitor & evaluate plant systems & equipment through a Plant Process Advisory Model. Provide operations support and participate / lead incident investigations and Root Cause Analysis. Identify & implement sustainable corrective action(s). Act as the Single Point of Contact when dealing with internal issues of the HYCO units, representing APQ and coordinating internal resources. Provide timely progress updates to the customer. Facilitate attainment of operations excellence and customer satisfaction via operations productivity, reliability, quality, cost reduction, services, continuous improvements, and meeting of budgets. Maintain a relationship with the customer’s counterparts from other Refinery Units where from APQ either receiving Feedstock, Utilities & Power or supplying Hydrogen and Steam to different Refinery Units on a regular basis through Refinery Shift Superintendent to ensure alignment of expectations for APQ and the customers current and future product demand. Fully accountable to ensure his logs and that his operator’s logs are accurate and compliant with published matrix. Accountable to view all IOW Event Manager Logs and ensure proper actions have been taken on a daily basis. Accountable to personally inspect all Active Leaks each shift and update any degradation in his report. Accountable to audit, review and assign action each day for the logs from his operators. Accountable to complete his team’s Work List on daily, weekly, monthly, and annual basis. Accountable to ensure implementation of issued mitigation plans for all Emergency and High level (Safety Risk/Environment Risk/Availability Risk/Utilization Risk/Energy Risk) log items.<br><br>Minimum Requirements And Qualifications<br><br>Bachelor’s degree in chemical, Mechanical, or Chemical Process Operations preferred. An associate technical degree (2-year certificate) will be considered based on years of experience and competence. Experience in gas, petrochemical, or related industries in operations, engineering, and/or a maintenance function. Demonstrated HYCO knowledge a plus, with a minimum of 10 years’ experience with 4 + years in line supervision of process operations roles. Expectation based on level of experience for the operations team to achieve a ‘Level 1 / Board Level’ status within 2 – 4 years. Operators will be evaluated during the training period and placed at the level of competence accordingly. All the operations team are considered field and board operators when Level 1 is achieved. Leadership positions are expected to follow the progression process. The HYCO Operations Supervisor is an extension of the operating team and is expected to engage in plant operations when required. Proven coordination experience in a multi team environment which includes operations, engineering, and maintenance. Good leadership, interpersonal and teamwork skills with the ability to communicate clearly and effectively throughout all levels within the organization and externally. Promotes a ‘one team’ environment. Ability to communicate and manage customer interactions on a daily basis. Wide technical knowledge in operations, engineering, and maintenance activities. Proficiency in English speaking and writing. Knowledge and understanding of local environmental and health and safety requirements.<br><br>Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.<br><br>Reimagine What’s Possible <br><br>Nature & Scope<br><br>The HYCO Operations shift Supervisor is accountable for managing and supervising the operations shift team including shift leads and operators for BHIG facilities which include a Hydrogen Steam Methane Reformer, a CO2 Removal Unit & CO2 Compression, HPSA, Membrane Unit, related Utilities and pipeline network. The Operations Shift Supervisor will manage the day-to-day plant shift operations, which include daily customer production meetings, close communication with feed stock and utilities suppliers to ensure daily operational targets are achieved, interfacing with the Maintenance and Engineering teams to ensure the safe and reliable operation of the site. The Operations shift Supervisor will be responsible to ensure the Operations staff is properly trained to support the operations in addition to the incumbent execute daily tasks if required which include preparing and implementing safety work permits, LOTO, completing operations preventative maintenance activities, and assist the maintenance and engineering teams in preparing and executing corrective maintenance activities. <br><br>Principal Accountabilities<br><br>Safety<br><br>Provide & maintain a safe work environment. Demonstrate leadership with all company & industry safe work processes to prevent injuries.<br><br>Technical<br><br>Provide direction to the staff of the HYCO Steam Methane Reformer unit and ancillary equipment as prescribed by the Work Instruction Procedures. Operate the unit when required. Provide direction & guidance based on technical feedback from Assistant Site Manager, Site Manager, Engineering and Maintenance for troubleshooting, maintenance, repair, and test activities. Provide Operations support, guidance & lead the team during the startups, shutdowns and emergencies of the plants. Maintain accurate document control and monitor quality assurance initiatives. Provide Operations guidance to ensure safety, reliability and maintainability of equipment, processes, utilities, facilities, controls, and safety/security systems. Provide Operations input for scheduled outages to ensure contractual requirements are achieved Manage plant production efficiently based on data driven decisions to ensure safety and reliability targets are met to achieve maximum profitable. Work closely with Shift Team, Assistant Site Manager, Site Manager, Maintenance Team and Engineering team to ensure production targets are achieved in his shift, plant running at optimum energy efficiency and safely.<br><br>Operations<br><br>Ensure the safety of all operations personnel by utilizing the BHIG Basic Safety Practice program, which includes Safety Work Permits, LOTO, Confined Space, etc. The position facilitates planning, organizing, auditing, and follow-up, to build the BHIG s safety culture into the BHIG. Ensure all Environmental Regulatory requirements are met. Ensure compliance to all CM, PM tasks. Support and prepare for Shutdown Planning and Turnaround Planning. Ensure BHIG standards, and global best practices for EH&S, productivity, reliability, quality, and overall customer services are met Meet the customer’s satisfaction on safety, reliability, product quality, and flexibility on product supply. Build the plant technical capability through support coordination from Assistant Site Manager, Site Manager, Maintenance Team and Engineering team. Provide coaching and motivation to the operations team to achieve operational excellence and customer satisfaction. Develop, train, and promote top performing personnel who achieve success through teams, customer and employee focused, foster open communication, performance driven, and results oriented. Establish & maintain close working relationships with engineering and maintenance personnel to continuously monitor & evaluate plant systems & equipment through a Plant Process Advisory Model. Provide operations support and participate / lead incident investigations and Root Cause Analysis. Identify & implement sustainable corrective action(s). Act as the Single Point of Contact when dealing with internal issues of the HYCO units, representing APQ and coordinating internal resources. Provide timely progress updates to the customer. Facilitate attainment of operations excellence and customer satisfaction via operations productivity, reliability, quality, cost reduction, services, continuous improvements, and meeting of budgets. Maintain a relationship with the customer’s counterparts from other Refinery Units where from APQ either receiving Feedstock, Utilities & Power or supplying Hydrogen and Steam to different Refinery Units on a regular basis through Refinery Shift Superintendent to ensure alignment of expectations for APQ and the customers current and future product demand. Fully accountable to ensure his logs and that his operator’s logs are accurate and compliant with published matrix. Accountable to view all IOW Event Manager Logs and ensure proper actions have been taken on a daily basis. Accountable to personally inspect all Active Leaks each shift and update any degradation in his report. Accountable to audit, review and assign action each day for the logs from his operators. Accountable to complete his team’s Work List on daily, weekly, monthly, and annual basis. Accountable to ensure implementation of issued mitigation plans for all Emergency and High level (Safety Risk/Environment Risk/Availability Risk/Utilization Risk/Energy Risk) log items.<br><br>Minimum Requirements And Qualifications<br><br>Bachelor’s degree in chemical, Mechanical, or Chemical Process Operations preferred. An associate technical degree (2-year certificate) will be considered based on years of experience and competence. Experience in gas, petrochemical, or related industries in operations, engineering, and/or a maintenance function. Demonstrated HYCO knowledge a plus, with a minimum of 10 years’ experience with 4 + years in line supervision of process operations roles. Expectation based on level of experience for the operations team to achieve a ‘Level 1 / Board Level’ status within 2 – 4 years. Operators will be evaluated during the training period and placed at the level of competence accordingly. All the operations team are considered field and board operators when Level 1 is achieved. Leadership positions are expected to follow the progression process. The HYCO Operations Supervisor is an extension of the operating team and is expected to engage in plant operations when required. Proven coordination experience in a multi team environment which includes operations, engineering, and maintenance. Good leadership, interpersonal and teamwork skills with the ability to communicate clearly and effectively throughout all levels within the organization and externally. Promotes a ‘one team’ environment. Ability to communicate and manage customer interactions on a daily basis. Wide technical knowledge in operations, engineering, and maintenance activities. Proficiency in English speaking and writing. Knowledge and understanding of local environmental and health and safety requirements.<br><br>Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.<br><br><b>About The Role : </b><br><p>As a <b>Kids For All Seasons Supervisor</b> at <b>Four Seasons Resort Red Sea</b>, you play a key role in ensuring the success of the resort’s children's program by overseeing daily operations and engaging young guests in fun, safe, and enriching experiences. You lead by example, creating a nurturing, professional, and joyful environment for children while supporting and guiding the KFAS team.</p><br><br><p>Your passion for child engagement, creativity, and hospitality excellence ensures that the resort delivers memorable moments for our youngest guests and peace of mind for their families.</p><br><br><br><b>Key Responsibilities:</b><p><b>Daily Operations &amp; Guest Experience:</b></p><br><br><ul><li><p>Supervise the day-to-day activities of the Kids For All Seasons facility and ensure smooth operations during assigned shifts.</p><br><br></li><li><p>Lead engaging, age-appropriate activities such as arts &amp; crafts, storytelling, nature walks, sports, and themed events.</p><br><br></li><li><p>Welcome children and parents warmly, ensuring they feel safe, informed, and valued.</p><br><br></li><li><p>Observe children during play and activities to ensure a safe and inclusive environment for all.</p><br><br></li></ul><p><b>Team Collaboration &amp; Support:</b></p><br><br><ul><li><p>Guide, support, and mentor KFAS Attendants in delivering fun, structured, and high-quality programming.</p><br><br></li><li><p>Assist in training new team members on safety protocols, Four Seasons service standards, and child engagement practices.</p><br><br></li><li><p>Promote a positive and collaborative team culture by leading through example.</p><br><br></li></ul><p><b>Health, Safety &amp; Cleanliness:</b></p><br><br><ul><li><p>Ensure the KFAS facility and materials are kept clean, organized, and fully stocked.</p><br><br></li><li><p>Enforce health, safety, and hygiene protocols at all times.</p><br><br></li><li><p>Monitor and report any concerns, incidents, or equipment issues promptly and professionally.</p><br><br></li></ul><p><b>Service &amp; Communication:</b></p><br><br><ul><li><p>Provide exceptional guest service to both children and parents.</p><br><br></li><li><p>Communicate guest feedback and programming ideas to management for continuous improvement.</p><br><br></li><li><p>Maintain daily records of child participation and activity schedules.</p><br><br></li></ul><br><b>Qualifications &amp; Skills:</b><ul><li><p>Previous experience working with children in a hospitality, childcare, or educational setting (minimum 1–2 years).</p><br><br></li><li><p>Experience in a supervisory or team lead role is preferred.</p><br><br></li><li><p>Creative, energetic, and passionate about working with children of various age groups.</p><br><br></li><li><p>Strong communication, organizational, and interpersonal skills.</p><br><br></li><li><p>Fluent in English; knowledge of Arabic and/or other languages is a plus.</p><br><br></li><li><p>First Aid and CPR certification required (or willingness to obtain).</p><br><br></li><li><p>Ability to work flexible schedules, including weekends and holidays.</p><br><br></li></ul><br><b>What to Expect:</b><ul><li>Competitive Net Salary in a Tax-Free Environment</li><li>Travel allowance if applicable.</li><li>30 days’ vacation</li><li>10 days Public Holidays per year</li><li>Paid home leave tickets.</li><li>Complimentary employee meals</li><li>Medical Insurance</li><li>Life Insurance</li><li>Employee Assistance Program</li><li>Worldwide Complimentary Room Nights with Four Seasons</li><li>Laundry/dry cleaning for provided for work attire.</li><li>Growth &amp; Development opportunities</li></ul><br><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

A leading organization in Saudi Arabia is looking for a qualified Training & Quality Supervisor to support the implementation of training and quality frameworks across CX and Contact Center projects. This role is responsible for managing program-level Training and Quality frameworks, ensuring consistent implementation, compliance, and continuous improvement across CX and Contact Center operations.<br>Key Responsibilities:• Define and maintain standardized Training and Quality frameworks, SOPs, scorecards, and methodologies.• Ensure consistent application of training and quality standards across all projects.• Ensure alignment with client requirements, SLAs, COPC practices, and internal standards.• Conduct regular project reviews to identify compliance, training, quality, or performance gaps.• Oversee project-level training plans, materials, assessments, certification processes, and training delivery effectiveness.• Monitor new-hire training, refresher training, upskilling programs, and nesting activities.• Evaluate training effectiveness and identify competency gaps.• Support Trainers and project teams in developing targeted learning interventions.• Oversee quality monitoring activities across voice and digital channels.• Manage calibration activities to ensure consistent and accurate quality evaluations.• Analyze quality results, customer feedback, and operational KPIs to identify improvement opportunities.• Conduct root cause analysis and support corrective and preventive actions.• Work closely with Operations and Training teams to improve employee performance and service quality.• Track performance improvement initiatives and measure their effectiveness.• Prepare consolidated Training and Quality dashboards, reports, and management updates.• Highlight key risks, trends, gaps, and recommendations to leadership.• Coach and support project-level Trainers and Quality Analysts.• Support audits, client reviews, escalations, and project mobilization activities.<br>Requirements:• Bachelor’s degree in a relevant field.• 3+ years of experience in Contact Center Training, Quality, CX operations, or a related field.• Strong experience in Training and Quality Management.• Good knowledge of COPC and contact center best practices.• Strong understanding of training effectiveness, quality assurance, scorecards, and calibration practices.• Ability to analyze quality results, customer feedback, and operational KPIs.• Strong root cause analysis and performance improvement skills.• Excellent communication, reporting, presentation, and stakeholder management skills.• Strong coaching skills and ability to support Trainers and Quality Analysts. Preferred Qualifications:• Previous supervisory or multi-project governance experience is preferred.• COPC, Quality, Training, CX, or Lean Six Sigma certifications are a plus.• Experience supporting audits, client reviews, escalations, or project mobilization activities is preferred.

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Purpose<br><br>The Quality Assurance Supervisor in the vendor operations is responsible for monitoring and evaluating vendor interactions to ensure compliance with company standards and policies. This role plays a key part in enhancing vendor satisfaction by identifying areas for improvement, providing constructive feedback to agents, and supporting continuous quality enhancement across the vendor operations.<br><br>Key Responsibilities<br><br>Lead and oversee the quality monitoring framework for inbound and outbound vendor interactions, ensuring alignment with established quality standards and business objectives. Review and validate call evaluations conducted by QA officers to ensure consistency, accuracy, and fairness across all assessments. Analyze performance trends and quality insights to identify systemic gaps, root causes, and opportunities for operational improvement. Drive continuous improvement initiatives by translating quality findings into actionable recommendations and partnering with Operations, Training, and other stakeholders for implementation. Coach and guide QA officers to enhance their evaluation skills, calibration accuracy, and overall effectiveness. Ensure regular calibration sessions are conducted and standardized across teams to maintain evaluation integrity. Collaborate with the training team to design and refine training programs based on identified behavioral and performance gaps. Oversee the development and continuous enhancement of quality frameworks, scorecards, and evaluation criteria in line with evolving business needs. Ensure full compliance with internal policies, regulatory requirements, and data privacy standards. Own and manage the preparation of weekly, monthly, and ad-hoc quality performance reports, providing clear insights and executive summaries to stakeholders. Act as the main point of contact for quality-related escalations and ensure timely resolution. Support strategic initiatives related to vendor experience, customer satisfaction, and overall service excellence.<br><br>Qualifications<br><br>Qualifications<br><br>Strong communication and interpersonal skills with the ability to provide clear, actionable feedback. High attention to detail and observation skills. Proficiency with CRM systems and call recording/evaluation tools. Good analytical and reporting skills. Excellent time management and organizational abilities.<br><br>Knowledge And Experience<br><br>3-4 years of relevant experience<br><br>Education and Certifications<br><br>Bachelor Degree in a relevant field is required.

Location: Saudi Arabia - Eastern Province Company: Confidential About the Role A leading company in the industrial services and construction sector is seeking an experienced Supply Chain Supervisor / Manager to oversee and optimize end-to-end supply chain operations supporting scaffolding, shutdown, turnaround, maintenance, construction, and industrial projects. The successful candidate will be responsible for procurement, logistics, warehousing, inventory management, supplier performance, and material planning while ensuring the timely availability of materials and equipment to support project execution safely, efficiently, and cost-effectively. Key Responsibilities Oversee and manage supply chain activities, including procurement, logistics, warehousing, inventory management, and material planning. Ensure the timely availability of construction materials, scaffolding components, industrial consumables, and equipment required for project execution. Coordinate material planning based on project schedules, mobilization, and demobilization requirements. Optimize inventory levels and asset utilization while minimizing stock shortages and excess inventory. Coordinate the movement of materials and equipment between warehouses, suppliers, and project sites. Develop and maintain strong relationships with suppliers and subcontractors to ensure quality, cost competitiveness, and on-time delivery. Lead supplier negotiations, contract administration, and procurement activities to achieve cost savings and operational efficiency. Monitor supply chain KPIs, supplier performance, inventory turnover, and procurement efficiency while driving continuous improvement initiatives. Collaborate closely with Project Managers, Operations, Finance, and Commercial teams to align supply chain activities with project requirements. Ensure compliance with company policies, contractual obligations, and applicable regulatory requirements. Supervise, mentor, and develop the supply chain team while fostering a culture of accountability and continuous improvement. Qualifications Bachelor's degree in Supply Chain Management, Business Administration, Engineering, Logistics, or a related discipline. Minimum 5–10 years of progressive experience in Supply Chain, Procurement, or Logistics, with significant experience in the Construction, Industrial Services, Scaffolding, Oil & Gas, Shutdown/Turnaround, or EPC industries. Strong knowledge of procurement, contract management, logistics, warehousing, inventory control, and project-based material planning. Experience supporting multiple projects simultaneously in a fast-paced operational environment. Good knowledge of the Saudi supplier market for construction materials, industrial equipment, consumables, and services. Hands-on experience with ERP systems (SAP, Oracle, Microsoft Dynamics, or similar) and Microsoft Office. Strong negotiation, leadership, analytical, communication, and problem-solving skills. Professional certifications such as CSCP, CIPS, CPSM, or PMP are an advantage.