Operation Specialist Jobs - Jeddah Saudi

JOB PURPOSE: To drive the bank’s revenue growth and market leadership by leading Sales and Distribution across all products, customer segments, and channels, ensuring full alignment with the bank’s strategic priorities. Accountable for building and scaling a high-performance sales ecosystem that seamlessly integrates physical and digital channels, the role champions customer-centricity, data-driven decision-making, and optimized distribution models. It also leads the bank’s transformation into a digital-first organization by embedding advanced analytics, innovative sales capabilities, and strategic partnerships to enhance growth, efficiency, and customer experience.<br>KEY ACCOUNTABILITIES: Strategic Contribution Define and execute the bank-wide Sales and Distribution strategy across all products, customer segments, and channels, ensuring alignment with overall business and growth objectives. Drive an integrated omni-channel distribution model (branches, direct sales, digital, and partnerships) to maximize market penetration, revenue growth, and customer reach. Identify and capitalize on new distribution opportunities, including digital ecosystems and strategic partnerships, in line with evolving market dynamics and customer expectations. People Leadership Lead and develop high-performing Sales and Distribution teams by setting clear objectives, driving performance management, and building critical capabilities. Strengthen leadership bench across channel heads and sales leaders to ensure scalability and succession readiness. Foster a performance-driven culture anchored in accountability, productivity, collaboration, and customer-centricity. Financial Management Oversee sales and distribution budgets across all channels, ensuring optimal resource allocation aligned with strategic priorities and return on investment. Drive revenue growth while maintaining strong cost discipline, improving channel profitability and efficiency. Governance, Policies & Processes Ensure robust implementation of sales and distribution policies, processes, and controls in line with regulatory requirements and internal governance standards. Standardize and optimize operating models across channels to ensure consistency, scalability, and control. Digital Transformation & Enablement Lead the transformation toward a digital-first distribution model by embedding digital channels, automation, and advanced analytics into the sales ecosystem. Enhance digital sales capabilities, including lead management, customer journeys, and straight-through processing to improve speed, efficiency, and conversion. Sales & Performance Management Oversee end-to-end sales performance across all channels, ensuring achievement of business targets, productivity improvement, and conversion optimization. Establish data-driven sales management practices, including pipeline management, performance tracking, and actionable insights. Customer Experience & Growth Drive customer acquisition, engagement, and retention strategies through optimized channel utilization and targeted segmentation. Ensure a seamless, consistent, and high-quality customer experience across all physical and digital touchpoints. Internal & External Collaboration Partner with Product, Marketing, Digital, Risk, Operations, and other key functions to ensure alignment of sales and distribution strategies. Build and manage strategic partnerships and external distribution ecosystems to expand market reach and capabilities. Continuous Improvement & Innovation Identify and implement initiatives to enhance sales productivity, channel effectiveness, and cost optimization. Champion innovation in distribution models, leveraging technology, data, and new market practices. Reporting & Insights Ensure accurate and timely reporting of sales performance, channel productivity, and key business metrics. Provide actionable insights to senior management to support decision-making and strategic direction.<br>Job Context:Specific Accountability Own and drive end-to-end Sales and Distribution performance across all banking products, services, and customer segments, ensuring consistent delivery of growth and market share objectives. Lead the design and execution of an integrated omni-channel distribution model, balancing physical and digital channels to maximize reach, productivity, and customer experience. Spearhead the bank’s transition toward a digital-first sales model, including the expansion of digital acquisition, ecosystem partnerships, and data-driven distribution capabilities. Establish and scale strategic distribution partnerships and external ecosystems to accelerate customer acquisition and enhance market presence. Drive advanced sales analytics and performance intelligence, leveraging data to optimize channel mix, improve conversion, and enable proactive decision-making. Ensure full alignment with regulatory requirements, internal governance, and risk frameworks, while enabling business growth in a controlled and sustainable manner. Act as a key member of the leadership team in shaping the bank’s commercial strategy, go-to-market approach, and transformation agenda.<br> FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY: Operates within the framework of Group policies, regulatory requirements, and the bank’s overall governance structure, ensuring full compliance while enabling business growth and innovation. Holds decision-making authority over Sales and Distribution strategies, channel models, and go-to-market approaches across all products, services, and customer segments, within the approved strategic and financial parameters. Empowered to allocate resources across distribution channels, optimize channel mix, and implement initiatives to enhance revenue, productivity, and customer experience, in line with approved budgets and performance targets. Exercises authority in establishing and managing strategic partnerships and distribution ecosystems, subject to governance and approval frameworks. Contributes to executive-level decision-making as part of the leadership team, providing insights on market dynamics, customer behavior, and commercial performance to shape the bank’s strategic direction. All decisions are executed in alignment with the approved delegation of authority matrix and internal control standards.<br> QUALIFICATIONS & EXPERIENCE: Minimum Qualification Bachelor’s degree in business administration, Finance, Economics, or a related discipline. Master’s degree (e.g., MBA or equivalent) is preferred. Minimum Experience12–15 years of progressive experience in banking, with a strong track record in Sales, Distribution, and Commercial leadership roles. Minimum of 5–7 years in senior leadership positions with full accountability for revenue growth, sales performance, and distribution strategy. Experience & Competencies Proven leadership in managing bank-wide or large-scale multi-channel distribution models, including branches, direct sales, digital platforms, and strategic partnerships. Demonstrated success in driving revenue growth, market expansion, and customer acquisition across multiple products and segments. Strong experience in digital transformation, including building digital sales capabilities, leveraging data and analytics, and enabling omni-channel customer journeys. Deep understanding of banking products and services across retail and/or broader segments, with strong awareness of market dynamics, particularly within KSA. Track record in performance management, sales productivity enhancement, and channel optimization at scale. Experience in building and leading high-performing teams, with a focus on leadership development and succession planning. Strong commercial acumen combined with sound understanding of regulatory frameworks, risk management, and governance.

Requisition ID: 298976<br><br> Relocation Authorized: National - Camp Telework Type: Full-Time Office/Project Work Location: Dhalm<br><br>Extraordinary Teams Building Inspiring Projects<br><br>Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.<br><br>Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.<br><br>Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.<br><br>Project Overview<br><br>The Ar Rjum Project comprises a green field gold project with three open pit mining operations with associated waste dumps and ore stockpile, a processing plant, tailings management facilities, and supporting infrastructure including water supply, power supply, maintenance facilities, offices, temporary and permanent accommodation village.<br><br>The Project is situated within the Central Arabian Gold Region, approximately 200 km north-east of Taif towards Riyadh and about 26 km South of Al Mouwayh, which is a small town situated on the Jeddah - Riyadh highway.<br><br>Job Summary<br><br>Quality Assurance reports to the Project Quality Manager and verifies implementation of the quality program across one or more functions in engineering, procurement, construction, testing, and commissioning. This role ensures compliance with project and ISO 9001 requirements, supports the development of quality management system tools and metrics for monitoring quality performance, coordinates audits and inspections, manages corrective actions, and provides guidance to project teams on quality matters and improvement.<br><br>Major Responsibilities<br><br>Assist the Quality Manager in implementing and communicating the project quality program/plan requirements to the project team. Lead and support the implementation of People-Based Quality (PBQ), Lessons Learned, Closed Loop Corrective Actions, Continuous Improvement initiatives, and Best Practices, including the collection, evaluation, and documentation of lessons learned in the appropriate registers. Prepare quality audit checklists and coordinate, lead, or support internal and external audits and surveillances of project quality programs, including vendor, contractor, and subcontractor assessments. Maintain liaison with client quality representatives and support the Quality Manager during client or regulatory audits. Support the development, maintenance, and execution of the Project Quality Audit & Surveillance Schedule, ensuring timely follow-up and closure of audit findings and corrective actions. Monitor quality activities across engineering, procurement, and construction to ensure compliance with approved quality plans, procedures, and specifications, and review related documents for inclusion of quality requirements. Review and determine applicable quality and regulatory requirements, report new or revised regulations, and support the development and revision of QA procedures and project-specific quality documentation. Coordinate and perform inspections and surveillances at site and vendor locations, maintain accurate inspection records, and issue Non-Conformance Reports (NCRs) as required. Assist in root cause analysis and closed-loop corrective action processes to ensure timely resolution and closure of findings. Participate in the prequalification of subcontractors and suppliers by evaluating their quality systems, capabilities, and controls, and reviewing their submittals such as quality manuals, procedures, quality plans, ITPs, resumes for quality personnel, test reports, audit reports, and schedules. Provide training and guidance to project personnel on quality requirements and procedures and conduct project QMS orientation and awareness sessions as applicable. Report quality weekly/monthly progress to the project quality manager<br><br>Education And Experience Requirements<br><br>Bachelor’s degree in Engineering (preferably in Electrical Engineering). ISO 9001:2015 Certified Lead Auditor (IRCA approved) – required. Additional certifications in Quality (e.g., Six Sigma, Lean) – preferred. Minimum 10–12 years of relevant experience, including minimum 8 years in a supervisory role in quality. Experience in QA/QC activities across engineering, procurement, and construction phases. Previous experience with National Grid (NG) and Saudi Electricity Co (SEC) specifications and projects.<br><br>Required Knowledge And Skills<br><br>Strong understanding of quality assurance principles and ISO standards. Ability to interpret technical specifications, drawings, and quality plans. Strong analytical skills with practical knowledge of how to identify key performance quality matrices, proficiency in root cause analysis and corrective action systems. Proficiency in providing direction and on the job training to assigned personnel. Proficiency in oral and written communications. Excellent communication and stakeholder management and presentation skills. Proven skills in Microsoft Office, Power BI (High Level Performance). Ability to work collaboratively under the direction of the Quality Manager and lead quality activities effectively. Experience with developing training materials, conducting training especially in soft skills, quality audits/ surveillances. <br><br>Total Rewards/Benefits<br><br>For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards<br><br>Diverse Teams Build The Extraordinary<br><br>As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.<br><br>We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.<br><br>Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Opportunity<br><br>Within Booking Holdings, an enhanced and more connected B2B business is being built within Booking Holdings consolidating the businesses of Booking.com, Priceline and Agoda into a single global division (“New B2B Business”)<br><br>About The Role<br><br>In this role, you will shape pricing and commercial strategies for partner opportunities, advise stakeholders on trade-offs, and drive value through execution and experimentation. You will work across Commercial, Product, Data Science, Marketing, and partner-facing teams, often in situations where alignment matters as much as the analysis itself.<br><br>What You'll Do<br><br>Own and evolve pricing strategies and optimization for B2B partner channels. Build and lead experimentation roadmaps, including test design, success measures, decision frameworks, and post-test actions. Evaluate pricing and growth opportunities through structured analysis, including elasticity, incrementality, cannibalization, and scenario modeling where relevant. Act as a trusted advisor to senior internal and external stakeholders; surface trade-offs, align priorities, and drive decisions to closure; Coordinate cross-functional execution across Commercial, Product, Data Science, Marketing, and operations teams. Turn complex findings into concise executive narratives, recommendations, and decision-ready materials; Manage strategic partner and vendor interactions when required, including presentations, working sessions, and follow-ups.<br><br>What You'll Bring<br><br>Experience applying quantitative analysis to commercial decisions in technology, e-commerce, travel, management consulting, internal strategy, or pricing. Strong business judgment and structured problem-solving skills, with the ability to frame ambiguous questions, evaluate trade-offs, and recommend a path forward. Exceptional stakeholder management and communication skills, including the ability to influence without authority and build alignment across functions, seniority levels, and geographies. Fluency with data and analytical tools, including advanced SQL; experience with visualization tools such as Tableau or an equivalent platform. Practical experience designing or interpreting controlled experiments and translating results into decisions. A high-ownership, bias-for-action mindset and comfort operating in a fast-paced, test-and-learn environment. A bachelor's degree in a quantitative, business, or related field, or equivalent practical experience.<br><br>It's a plus if you have<br><br>A background in using quantitative data for decision making within tech, ecommerce , management consulting, internal strategy, or pricing initiatives Experience building decision frameworks or analytical tools that are used repeatedly in live business decisions. Working knowledge of Python or R for modeling and scalable analysis.<br><br>What Success Looks Like<br><br>Become a trusted advisor whose recommendations are clear, rigorous, and commercially grounded. Turn pricing insights and experiments into decisions and coordinated execution. Build alignment across stakeholders, functions, and markets. Develop repeatable approaches that can scale across partners.<br><br>#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics microsoft power bi java finance shopee traveloka google facebook ctrip trip.com makemytrip grab amazon pandas (software) artificial intelligence (ai) information technology capital one accenture upwork deloitte mckinsey bain microsoft uber lyft gojek lazada alibaba shopify expedia skyscanner<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

General Summary<br><br>Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.<br><br>The Sales and Leasing Performance Unit (SLPU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organization. At the heart of this unit sits the Qiddiya Real Estate Learn Lab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing teams.<br><br>The Agency Training Senior Manager serves as the primary training lead and brand ambassador for Qiddiya's external broker partner network, playing a critical role in enabling the successful go-to-market of Qiddiya's real estate portfolio. This role is responsible for ensuring that all broker partners are fully equipped with deep, accurate, and up-to-date knowledge of Qiddiya's developments, districts, and value proposition, as well as the sales and leasing systems, processes, and operational standards required to deliver a consistent and high-quality customer journey. The role contributes directly to broker readiness, customer experience excellence, and ultimately conversion outcomes by building confidence, credibility, and engagement across the broker ecosystem.<br><br>About The Role / Project Scope<br><br>Operating within the Qiddiya Real Estate Learn Lab, this role supports the development and deployment of a best-in-class broker enablement program across Residential, Retail, Office, and Land asset classes. The role spans both strategic and operational dimensions, including defining broker training approaches aligned to launch timelines, facilitating large-scale training interventions, and embedding a blended learning model through both in-person and digital channels. The scope also includes continuous collaboration with Programs, Digital Systems, and Learner Experience teams to ensure an integrated learning experience, as well as alignment with Sales and Leasing leadership to reflect evolving commercial priorities, market dynamics, and regulatory requirements in KSA.<br><br>Key Responsibilities<br><br>Strategic Responsibilities<br><br> Design and execute a comprehensive broker training strategy aligned with Qiddiya's go-to-market roadmap across Residential, Retail, Office, and Land asset classes, covering all customer segments from luxury to affordable Position Qiddiya's broker training program as a best-in-class enablement experience that builds brand credibility, broker confidence, and market readiness Collaborate with Business Unit sales and leasing leadership to identify training priorities based on upcoming project launches, market conditions, and broker engagement strategy Stay abreast of KSA real estate market trends, regulatory developments (REGA, Wafi, Ejar, SAMA, FAL, etc.), and industry best practices to ensure training content remains current, relevant, and compliant Define and track training effectiveness metrics, including broker readiness scores, assessment outcomes, training volume, engagement levels, training NPS, and post-training conversion trends, to continuously improve program quality and demonstrate business impact<br><br>Operational Responsibilities<br><br> Deliver high-impact, instructor-led training sessions, workshops, broker onboarding programs, product launch enablement events, refresher sessions, and certification programs for external broker partners, both in-person and virtually Coach brokers and agency leaders to position Qiddiya consistently and credibly in market conversations, tailoring the product and project narrative by customer segment and equipping them with practical responses to common buyer and tenant pushbacks Develop and adapt Qiddiya-specific training content in collaboration with the Programs team, focusing on: 1) Qiddiya Product & Project Knowledge including Qiddiya Brand Storytelling, 2) Sales and Leasing systems, processes, and operational standards, 3) Regulatory and compliance excellence, including ethical sales & leasing conduct standards and 4) Market intelligence and competitive context (as required to support broker readiness) Facilitate large-scale training events for diverse broker audiences, including Saudi-based brokers, GCC-based agencies, and international partners, adapting delivery style and content to audience profile and capability level Willingness to travel as per business requirements and flexibility to deliver training, based on broker availability and go-to-market milestones Coordinate with the Digital Systems team to ensure broker learning journeys are effectively managed on the Qiddiya digital learning platform, supporting a blended learning model with both classroom and digital components available in Arabic and English Work with the Learner Experience team to design broker learning pathways, collect feedback, administer assessments, and implement improvements based on learner data and training evaluations Manage training logistics including scheduling, venue coordination, materials preparation, and post-training assessments for both local and international broker audiences Deliver targeted coaching and microlearning interventions for underperforming brokers, and support performance recovery in line with program standards Conduct periodic awareness sessions and training for internal Sales and Leasing teams if required by the business Maintain accurate training records, attendance data, and assessment results to support reporting on training volume, broker readiness, and overall program effectiveness<br><br>Leadership Responsibilities<br><br>Broker Engagement and Brand Ambassadorship<br><br> Act as the primary face of Qiddiya Real Estate Learn Lab with external broker partners, embodying the professionalism, energy, ambition, and vision of Qiddiya at every training touchpoint Build and sustain strong relationships with broker partners at both operational and senior levels, fostering trust, engagement, and long-term commitment to the Qiddiya brand Generate excitement and momentum among the broker community through dynamic facilitation, compelling storytelling, and consistent follow-through Support large-scale broker engagement events, roadshows, and product launch events as a key facilitator and subject matter expert Champion the critical role brokers play in Qiddiya's real estate sales and leasing success, ensuring they feel valued, informed, and motivated as essential go-to-market partners Stay updated on emerging trends in sales training methodology, adult learning principles, and digital learning technologies to enhance the effectiveness of the broker training program<br><br>Requirements<br><br>Skills and Attributes required/ desired<br><br> Strong facilitation and presentation skills with high-impact delivery style Minimum 9 years of experience in real estate sales training or enablement Familiarity with KSA regulatory frameworks (REGA, Wafi, Ejar, SAMA) Deep understanding of real estate sales and leasing operations Commercial mindset with ability to link training to business outcomes Strong stakeholder management and communication skills Ability to engage, influence, and build credibility with senior leaders and cross-functional internal stakeholders Strong instructional design awareness, with the ability to translate complex product, process, and regulatory information into practical broker learning experiences Comfortable delivering both in-person and virtual training to diverse local, GCC, and international audiences Native Arabic speaker and fluent in English<br><br>Preferred Background And Experience<br><br> Real Estate master developer or brokerage sales training experience Experience with LMS/LXP platforms and blended learning model

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Service Representative to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Remote Customer Support Agent to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Marketing Director based in Saudi Arabia.<br><br>This is a senior, full-remit marketing leadership role responsible for shaping brand, acquisition, distribution, partnerships, creators, content, community, and marketing technology.<br><br>You will define the marketing strategy and translate business priorities into clear plans, budgets, and measurable commercial outcomes.<br><br>The role sits at the intersection of crypto, Web3 culture, gaming, and digital entertainment, requiring genuine understanding of highly engaged online audiences.<br><br>You will bring multiple acquisition and distribution channels together into a scalable, performance-focused growth engine.<br><br>You will work closely with executive and cross-functional leaders while balancing long-term brand building with near-term revenue and acquisition objectives.<br><br>The position offers significant autonomy to experiment with emerging technologies, AI-enabled workflows, new channels, creators, and innovative approaches to audience growth.<br><br>It is an ideal opportunity for a commercially minded marketing leader who thrives in fast-moving environments and wants meaningful influence over global growth strategy.<br><br>Accountabilities<br><br>Brand & Strategic Positioning: Define the overall marketing and brand strategy, translating executive direction into priorities, plans, budgets, and measurable outcomes while anticipating changes in market dynamics, category trends, audience behavior, and digital culture. Partnerships, Creators & Community: Lead ambassador programs, sponsorships, creator and influencer relationships, streamer/KOL networks, and community strategies across platforms such as Discord and Telegram, ensuring opportunities are scalable, relevant, compliant, and commercially accountable. Acquisition & Distribution: Build an integrated distribution engine across owned media, creators, affiliates, communities, social, SEO, content, paid acquisition, and other performance channels. Continuously evaluate channel economics to improve efficiency, scale, and return. Content & SEO: Lead content and SEO strategy to strengthen organic visibility across search, social platforms, and emerging AI/LLM discovery environments. Paid & Affiliate Growth: Oversee paid acquisition across social, biddable, programmatic, and other performance channels while developing a sustainable affiliate ecosystem with a strong focus on commercial performance and revenue-share economics. Marketing Technology, Data & AI: Own the marketing technology, attribution, analytics, automation, and reporting ecosystem, using data to evaluate acquisition performance and marketing ROI while introducing AI and emerging technologies that improve productivity, personalization, insight, and execution. Budget & Performance Management: Own the marketing budget, monitor investment and acquisition economics, and provide clear and regular reporting on performance, opportunities, risks, and priorities to executive leadership. Marketing Leadership: Provide senior direction across acquisition, partnerships, creators, community, content, affiliates, and marketing technology while supporting functional leaders, clarifying ownership, and building a high-performing multidisciplinary marketing organization. Marketing Operations & Compliance: Establish scalable processes, planning rhythms, delivery cadences, and performance standards while ensuring campaigns, partnerships, and promotional activities comply with applicable advertising and responsible-gambling requirements. Risk Management: Collaborate with AML & Fraud teams to identify and address fraud, bonus abuse, and other risks associated with acquisition channels and promotional activity. Cross-Functional Collaboration: Partner closely with Product, Casino, Sportsbook, Predict, AML & Fraud, Legal, Finance, and executive stakeholders to translate broader business objectives into focused marketing initiatives and provide strategic input on launches, partnerships, brand initiatives, and major business projects.<br><br>Requirements<br><br>Experience: 6+ years of marketing experience, including senior-level leadership responsibility; experience in crypto-native, i Gaming, gaming, fintech, or digital entertainment environments is strongly preferred. Crypto & Web3 Expertise: Genuine fluency in crypto and Web3 culture, with a strong understanding of how crypto-native audiences engage, discover products, build communities, and transact online. Strategic Marketing: Proven ability to define and execute comprehensive marketing and brand strategies that generate measurable commercial growth. Growth & Acquisition: Strong experience across partnerships, sponsorships, creators/KOLs, affiliates, performance marketing, paid acquisition, content, SEO, and distribution strategy. Commercial Acumen: Strong understanding of marketing budgets, acquisition economics, attribution, performance measurement, ROI, and sustainable growth models. Technology & AI: Strong working knowledge of modern marketing technology, analytics, automation, attribution systems, and AI-powered tools, with an ability to identify technologies that can improve marketing performance and efficiency. Leadership: Demonstrated ability to guide multidisciplinary marketing teams and senior functional leaders while establishing priorities, accountability, and a culture of experimentation and continuous improvement. Strategic & Operational Judgment: Ability to move comfortably between long-term strategic planning and hands-on commercial decision-making in a fast-changing environment. Communication: Excellent communication, stakeholder management, and executive presentation skills, with the ability to clearly communicate performance, opportunities, risks, and investment priorities. Industry Advantage: Experience building or scaling global brands within crypto, i Gaming, gaming, fintech, or digital entertainment is advantageous. Creator & Community Ecosystems: Established knowledge of creator, streamer, affiliate, and KOL ecosystems, particularly within crypto or i Gaming, is a plus. Community Growth: Experience developing community-led growth strategies across Discord, Telegram, or comparable platforms is desirable. Gaming Exposure: Experience with casino, sportsbook, prediction markets, or other real-money gaming products is beneficial. Affiliate Economics: Experience scaling revenue-share-led affiliate programs and evaluating complex acquisition economics is advantageous. Innovation Mindset: Strong interest in emerging AI technologies, crypto culture, gaming, and the future of digital entertainment, combined with curiosity and a willingness to experiment.<br><br>Benefits<br><br>Competitive service fees with performance-linked incentives. Fully remote working model with international collaboration. Significant influence over global brand, marketing, acquisition, and growth strategy. Broad ownership across brand, performance marketing, partnerships, creators, affiliates, community, content, and marketing technology. Direct collaboration with the CEO on marketing strategy, investment decisions, and growth priorities. Freedom to experiment with emerging AI technologies, new channels, creative approaches, and innovative distribution strategies. Opportunity to shape and scale the marketing function as the business continues to grow. Exposure to a fast-moving environment at the intersection of crypto, Web3, gaming, and digital entertainment.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About The Job<br><br>As an Account Lead within the Fintech Team at HTS, you will be responsible for driving the success of our fintech solutions with airline partners. You will work closely with airlines to launch new products, optimize and grow existing solutions, and develop new opportunities that drive both business growth and enhance the traveler experience.<br><br>You’ll be at the intersection of strategy, product development, and partnership management, working directly with airline stakeholders to ensure our fintech products align with their business objectives and success metrics. This role requires a combination of strong interpersonal skills, creativity, and analytical ability to navigate complex airline ecosystems and deliver impactful results.<br><br>What Would Your Day-to-day Look Like<br><br>Build & Manage Strategic Partnerships: Cultivate and manage relationships with airline partners to understand their needs, challenges, and opportunities in the fintech space. Product Development: Lead the development and launch of new fintech products for airlines. This includes driving product vision, collaborating with internal teams, and ensuring alignment with airline partners’ goals and success metrics. Optimize Existing Solutions: Work with airlines to improve and grow existing fintech products, ensuring they meet evolving business needs and maximize ancillary revenue opportunities. Product Implementations: Lead product implementations and delivery for diverse accounts, including project and stakeholder management, maintaining documentation, executing user acceptance testing and issue triaging. Data-Driven Insights: Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings. Cross-Functional Collaboration: Work closely with internal teams (engineering, design, marketing, and customer success) to deliver seamless product experiences. Market Intelligence: Stay up-to-date with trends in the fintech and travel industries to anticipate market shifts and identify new opportunities for innovation.<br><br>An ideal candidate has<br><br>Strong interpersonal and communication skills to engage with stakeholders at all levels. Someone who can build trust with partners and internal teams through clarity, consistency, and professionalism. Ability in vibe coding/ prototyping products/ features or workflows with AI tooling like LLM (Claude, Gemini, Chatgpt, etc) Proven ability to manage and grow strategic partnerships. Excellent analytical skills with experience in data-driven decision-making. Creativity and strategic thinking to identify new opportunities in the fintech and travel spaces. Strong project management and organizational skills. Familiarity with airline operations, challenges, and revenue streams, or previous experience working within the airline industry is a strong plus. Native Arabic speaker with fluency in English. The ability to communicate effectively with ME and NA partners and stakeholders is crucial.<br><br>Perks And Benefits Of Working With Us<br><br>Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages. Hopper covers 100% of premiums for EOR offered supplemental medical insurance, via Tawuniya Insurance Company. Is available to extend to your family and dependents. Please ask us about our very generous parental leave, much above industry standards!. Access to co-working space on demand through Flex Desk AND Work-from-home stipend. Housing & Transportation Benefit monthly allowance. Carrot Cash travel stipend. Unlimited PTO. Entrepreneurial culture where pushing limits and taking risks is everyday business. Open communication with management and company leadership. Small, dynamic teams = massive impact.<br><br>More about Hopper<br><br>At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.<br><br>The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.<br><br>While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.<br><br>Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.<br><br>Here are just a few stats that demonstrate the company’s recent growth:<br><br>Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.<br><br>Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.<br><br>Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.<br><br>Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.<br><br>Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, Comm Bank, Nubank, Flair Airlines and many more.<br><br>Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.<br><br>Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.<br><br>Come take off with us!<br><br>At Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies.

A leading technical and vocational training institution is seeking a Training & Business Development Manager to lead the growth and development of its training business. This is a key leadership role reporting directly to the Executive Director. The successful candidate will identify market and industry needs, develop new training opportunities and solutions, build strong partnerships with employers and key stakeholders, and expand the institution's portfolio of market-relevant and commercially sustainable training services. The role works cross-functionally with training, technical, quality, finance, and other functions to translate employer and industry requirements into viable training programs, partnerships, and business opportunities that strengthen the institution's industry relevance, impact, and long-term sustainability.<br>Key Responsibilities Training & Business Development Identify, assess, and develop new training business opportunities within relevant industrial and technical sectors. Understand employer and industry workforce requirements and translate them into relevant training opportunities and solutions. Develop opportunities for long-term training programs, customized corporate training, short courses, and other workforce development services. Build and manage a qualified pipeline of prospective clients, partners, programs, and business opportunities. Coordinate the development and launch of new training programs and services in collaboration with relevant internal functions. Identify opportunities to expand the training portfolio into new specializations, sectors, customer segments, and geographical markets. Industry Partnerships & Client Development Build and maintain strong relationships with employers, corporate clients, government entities, industry organizations, and other relevant stakeholders. Develop partnerships that support training growth, employment outcomes, workforce development, technical capability, and knowledge transfer. Lead client engagement to understand business and training requirements and coordinate the development of appropriate solutions. Prepare and present proposals, partnership concepts, and training solutions to prospective clients and partners. Support commercial and partnership negotiations and coordinate the development of agreements with relevant internal functions. Represent the organization in relevant industry meetings, forums, events, and business development engagements. Training Solutions & Program Development Work with training and technical teams to convert identified market needs into practical, market-driven training solutions. Coordinate the development of customized training solutions for corporate and institutional clients. Support the development of new training products, short courses, professional development offerings, and workforce development programs. Ensure proposed solutions clearly define the target audience, required competencies, delivery model, expected outcomes, resources, and business requirements. Coordinate with Quality Assurance and relevant functions to ensure proposed programs meet applicable quality, compliance, and accreditation requirements. Ensure effective handover of approved programs and initiatives to the relevant operational and training teams for delivery. Market & Industry Intelligence Monitor workforce trends, skills gaps, industry developments, and emerging training requirements within target sectors. Conduct market, customer, and competitor analysis to identify areas of potential growth and differentiation. Develop insights into current and future industry skills requirements and their implications for the training portfolio. Identify emerging opportunities and provide management with evidence-based recommendations for business and training development. Business Cases & Commercial Development Develop business cases and feasibility assessments for new training programs, partnerships, expansion opportunities, and business initiatives. Evaluate market demand, expected trainee volumes, resource requirements, costs, potential revenue or funding, risks, and expected value. Work closely with Finance and relevant functions to validate financial assumptions and assess commercial viability. Support the development of appropriate pricing, funding, and commercial models for training services. Monitor the business performance of newly launched programs and initiatives and recommend corrective or improvement actions where required. Projects & Cross-Functional Coordination Lead assigned training and business development projects from opportunity identification through implementation. Coordinate cross-functional teams involved in developing new programs, partnerships, expansion initiatives, and business opportunities. Establish clear project objectives, responsibilities, milestones, risks, and expected outcomes. Identify implementation barriers, facilitate resolution, and escalate significant issues when required. Represent the organization in selected business development, partnership, and institutional initiatives as assigned. Business Performance & Reporting Establish and monitor business development targets, KPIs, and pipeline performance. Track client engagement, proposals, partnerships, opportunity conversion, new program development, and commercial outcomes. Prepare periodic management reports, business analysis, and recommendations. Monitor the performance and impact of new training initiatives against approved assumptions and objectives. Drive continuous improvement in business development processes, client engagement, and training solution development.<br>Team / Functional Scope The role may lead and coordinate functions related to:Business Development & Partnerships Training Development Business Operations & Compliance Business / Training Marketing Note: The role does not own day-to-day training delivery, trainee administration, technical content ownership, quality assurance, or financial control. These responsibilities remain with the respective internal functions, with the Training & Business Development Manager providing cross-functional coordination for new opportunities and initiatives.<br>Key Working Relationships Internal: Executive Director | Training Affairs | Technical & Specialization Functions | Foundation | Quality Assurance | Finance | Human Resources | IT | PR & Corporate Communication | Other relevant functions External: Corporate clients and sponsoring companies | Industrial and commercial organizations | Government entities and sector organizations | Training, education, technical, and knowledge partners | Employers and workforce development stakeholders<br>Qualifications Bachelor's degree in Business Administration, Management, Engineering, Education, Training, Industrial Management, or a related discipline. Master's degree or MBA is preferred.<br>Experience – Essential Minimum 8 years of relevant professional experience, including direct experience in the training, education, technical and vocational training (TVET), or workforce development sector. Minimum 3 years in a management or senior supervisory role within a training or education-related environment. Proven experience in training business development, including identifying training opportunities, understanding client and industry needs, and developing training solutions. Demonstrated experience in developing new training programs, customized corporate training solutions, short courses, or workforce development initiatives. Proven experience in corporate client management, partnership development, and business development within the training sector. Experience preparing training proposals, business cases, feasibility assessments, and commercial or funding models. Demonstrated experience working with employers, corporate clients, government entities, or industry partners. Experience coordinating with training, technical, quality, finance, and operational teams in the development and implementation of training initiatives.<br>Preferred Experience Experience within industrial, manufacturing, technical, or related sectors. Experience within technical and vocational education and training (TVET). Exposure to employer-sponsored training, workforce localization, or industry-led training models.<br>Core Competencies Training Business Development | Business & Commercial Acumen | Training Needs & Market Analysis | Client & Stakeholder Management | Partnership Development | Business Case & Feasibility Development | Negotiation & Influencing | Cross-Functional Leadership | Project Management | Financial Awareness | Analytical Thinking & Business Judgment | Communication & Presentation | Results Orientation | Problem Solving | Accountability & Ownership<br>Key Success Measures Quality and value of the training business pipeline. Acquisition and development of corporate and institutional clients. Conversion of qualified opportunities into training programs, contracts, or partnerships. Growth in training revenue and/or sponsored training opportunities. Development of sustainable industry partnerships. Successful development and launch of new training programs and solutions. Quality and commercial viability of business cases and proposals. Successful delivery of assigned business development and cross-functional projects. Contribution to the institution's industry relevance, growth, and long-term sustainability.<br>This is a confidential search. The organization's identity will be disclosed at the appropriate stage of the recruitment process to shortlisted candidates.

Company Overview<br>Sapphire is a joint venture based in the Special Integrated Logistics Zone (SILZ) in Riyadh, Sapphire is focused on the manufacturing of industrial robots that support the next generation of automation, smart manufacturing, and advanced industrial capability in the Kingdom of Saudi Arabia<br>Role Summary<br>The Senior Executive Assistant to the CEO is responsible for providing senior-level executive, business, governance, and stakeholder support to the Chief Executive Officer. The role acts as a trusted coordination point for the CEO, ensuring that key decisions, priorities, management actions, Board and Executive Committee matters, stakeholder communications, and business follow-ups are handled with discipline, professionalism, and confidentiality. This is a highly demanding individual contributor role requiring strong ownership, excellent follow-up capability, high-quality communication skills, strong proficiency in Excel, Power Point, and Word, and the ability to work effectively with Company Management, shareholders, Board members, VVIP visitors, external partners, and internal employees. The role goes beyond traditional administrative support. It requires a business-minded professional who can support the CEO in developing structured action trackers, management dashboards, executive reports, formal communications, meeting materials, and follow-up mechanisms that improve execution, accountability, and decision-making across the Company.<br>Key Responsibilities<br>1. Executive Support Provide high-quality, senior-level support to the CEO across daily priorities, strategic matters, governance requirements, stakeholder engagements, meetings, correspondence, reports, and executive commitments. Act as a central coordination point for CEO-directed actions by ensuring matters are properly organized, documented, tracked, followed up, and closed in a timely and professional manner. Anticipate CEO requirements by proactively preparing relevant information, documents, briefs, and follow-up actions, while ensuring all CEO Office activities are handled with ownership, speed, accuracy, professionalism, and confidentiality.<br>2. Action Tracking, Follow-Up, and Executive Coordination Develop and maintain professional action trackers for CEO priorities, management meetings, Board and Executive Committee action items, shareholder requests, strategic initiatives, and key operational matters, including owners, due dates, dependencies, risks, progress updates, and overdue items. Follow up with Company Management, function heads, and concerned employees to ensure timely completion of assigned actions, while supporting the CEO in coordinating accountability across functions without replacing the authority or responsibilities of function heads. Prepare regular action status updates, dashboards, and summaries for CEO review, and escalate critical delays, risks, or unresolved issues in a clear, structured, professional, and timely manner aligned with the CEO's direction.<br>3. Dashboards, Reports, and Executive Analysis Develop and maintain management dashboards, progress reports, and executive trackers using Excel, Power Point, and other relevant tools to support effective monitoring of key business priorities, project progress, operational readiness, strategic initiatives, KPIs, risks, dependencies, and management actions. Consolidate inputs from different functions into clear, accurate, and executive-ready reports, while reviewing data and information to identify gaps, inconsistencies, missing updates, or items requiring clarification. Prepare concise summaries, decision notes, briefing papers, and executive highlights for CEO review, while supporting continuous improvement in the quality, structure, and visual presentation of executive reporting.<br>4. Board, Executive Committee, and Governance Support Support the CEO in preparing for Board of Managers meetings, Executive Committee meetings, shareholder meetings, and other governance forums by coordinating required inputs, materials, reports, presentations, and CEO submissions in a timely and professional manner. Coordinate with the Board Secretary, Legal, Finance, HR, Operations, and relevant functions to collect, review, consolidate, and enhance Board and Executive Committee materials, while respecting formal governance roles, reporting lines, and approved processes. Track Board, Executive Committee, shareholder, and CEO-related action items assigned to Company Management, and maintain organized records of related CEO Office materials in line with confidentiality and document control requirements.<br>5. Executive Communications and Correspondence Draft, review, and enhance professional communications for the CEO, including emails, letters, reports, internal announcements, formal memos, presentations, stakeholder updates, talking points, meeting briefs, visit agendas, and communication notes. Prepare clear, professional, and executive-level communications for internal and external stakeholders, including shareholders, Board members, senior management, advisors, contractors, regulators, strategic partners, and other relevant parties. Review Arabic and English documents, where applicable, to ensure accuracy, quality, grammar, tone, structure, consistency, and alignment with the CEO's intended message and the expectations of senior audiences.<br>6. Calendar, Meetings, and Email Coordination Manage the CEO's calendar and incoming requests with strong judgment, prioritization, confidentiality, and understanding of business importance, ensuring urgent and sensitive matters are handled appropriately. Coordinate internal and external meetings by managing scheduling, agendas, pre-read materials, attendance lists, room bookings, technology setup, hospitality, access arrangements, and other logistical requirements. Ensure the CEO is properly briefed before key meetings and engagements, and that meeting outcomes are documented and translated into clear actions with owners, timelines, decision logs, action trackers, and follow-up status.<br>7. Stakeholder Management and VVIP Coordination Support the CEO in managing professional relationships and engagements with key internal and external stakeholders, including shareholders, Board members, VVIP visitors, government stakeholders, advisors, consultants, contractors, and business partners. Prepare and coordinate visit programs, agendas, briefing notes, presentations, logistics plans, site visit readiness, executive meetings, workshops, and follow-up actions for senior visitors and delegations. Ensure VVIP visits and senior stakeholder engagements are well-organized, professional, and aligned with the Company's image and protocols, while handling all interactions with diplomacy, discretion, responsiveness, and professionalism.<br>8. Document Management, Confidentiality, and Records Maintain secure, organized, and accessible filing systems for CEO Office documents, reports, trackers, correspondence, minutes, presentations, and confidential records, in line with Company requirements. Maintain proper version control for important CEO Office documents, reports, presentations, formal communications, and governance-related materials. Handle sensitive business, governance, shareholder, personnel, and strategic matters with the highest level of confidentiality, discretion, integrity, and professional maturity.<br>Qualifications and Experience<br>Minimum Qualifications Bachelor's degree in Business Administration, Management, Engineering, Finance, Communications, Public Relations, or a related field. Professional certification in Project Management, Business Administration, Governance, Executive Office Management, or a related field is an advantage.<br>Experience Minimum of 5 years of relevant experience in CEO Office, executive office, executive support, business management, strategy, project management, governance support, corporate planning, consulting, or senior executive support. At least 3 years of experience working directly with C-level executives, senior management, Board-level stakeholders, or shareholders.<br>Technical Skills Advanced proficiency in Microsoft Excel, Power Point, and Word, including action trackers, dashboards, data consolidation, formulas, executive presentations, Board-level slides, formal letters, reports, memos, formatting, proofreading, and document control. Strong executive communication and business writing skills in English and Arabic, with the ability to prepare executive summaries, briefing notes, decision papers, minutes of meetings, formal communications, and stakeholder updates. Strong ability to review and improve Board and Executive Committee reports, manage meetings and follow-up actions, organize priorities, and support governance, executive reporting, stakeholder management, and business coordination.<br>Behavioral Competencies Demonstrates the highest standards of confidentiality, discretion, integrity, professional maturity, sound judgment, executive presence, and professional conduct. Shows strong ownership, commitment, reliability, discipline, accountability, attention to detail, quality orientation, and ability to work proactively with minimal supervision. Communicates effectively, manages stakeholders professionally, follows up firmly and respectfully, solves problems proactively, anticipates needs, and performs well under pressure in a fast-paced and high-expectation environment.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.<br><br>What is The Role:<br><br>The Partner Solutions Architect (PSA) is the technical force multiplier of Elastic's partner ecosystem. Where an account Solutions Architect wins one deal at a time, you build the technical capacity of a focused portfolio of partners — system integrators, resellers, MSSPs and cloud providers — so they source pipeline, win deals and deliver Elastic without us in the room.<br><br>The role rests on three pillars: drive growth with and through partners (partner-sourced pipeline); act as an architect of leverage (every partner engineer you certify adds technical selling capacity Elastic didn't have to hire); and co-innovate on repeatable solutions (joint blueprints, demos and partner-built offerings on our technology — including vertical and managed solutions Elastic doesn't build itself).<br><br>This is a pre-sales role that carries a partner-sourced pipeline target. You will work a defined portfolio of managed partners, each with an agreed technical engagement plan, and be measured on outputs — partner sourced deals, committed engagement plans and published assets — not on activity volume.<br><br>How Success Is Measured<br><br>We measure this role on four transparent objectives, reviewed quarterly with evidence: approved partner-sourced deal registrations against territory targets (the headline metric); execution of the partner sales playbooks that grow average deal size; committed and reviewed Technical Engagement Plans; and published repeatable assets. Pipeline and capacity, not activity.<br><br>What You Will Be Doing:<br><br>Generate approved partner deal registrations, jointly owned with Partner Managers for your territory. Run partner-tailored sales playbooks on registered deals: qualify the deal shape, support intake and technical scoping, and help partners attach their own services — lifting average deal size. Accelerate partner-led opportunities, hands-on labs and proofs of concept, in collaboration with account AEs and SAs. Own the technical relationships and named champions at each partner in your portfolio; build trusted advisor status with senior technical stakeholders. Create, commit and maintain a Technical Engagement Plan per focus partner — the technical section of the Joint Business Plan — and run quarterly read-outs with the partner, Partner Manager and other stakeholders. Deliver enablement and certification roadmaps — workshops, hands-on labs, accreditations, certifications — that move partners up a defined technical maturity model, from first knowledge to fully autonomous, market-leading practices. Co-architect solution blueprints and reference architectures with partners, including hyperscaler patterns on AWS, Google Cloud and Microsoft Azure. Back partner-built solutions on Elastic — vertical, sovereign and managed offerings that extend our product surface beyond what Elastic builds itself. Build reusable demos, sales cards and battlecards partners can run without Elastic in the room; co-publish reference win stories and joint blog posts. Everything lands in a central repository for reuse across the ecosystem.<br><br>What You Bring:<br><br>8+ years in technology solutions, practice development, architecture, consulting and/or cloud/infrastructure technologies.5+ years of pre-sales experience in the software sector, ideally partner-facing: channel, alliances, SI/GSI or MSSP ecosystems. A one-to-many mindset: you would rather teach ten engineers to run the demo than run it ten times yourself, and you can show where your enablement turned into someone else's win. Working knowledge of security operations (SIEM, endpoint, cloud security) and/or observability — the solution areas where our partner business is growing fastest — plus an understanding of AI and semantic search technologies (RAG, vector search, NLP). Professional experience architecting or operating solutions on AWS, Google Cloud or Microsoft Azure. Commercial fluency: you can read a deal, talk services scope and margin with a partner, and translate technical capability into the business case their customer buys. Excellent communication and presentation skills for technical and non-technical audiences — a partner engineer in the morning, an architect in the afternoon, an executive sponsor in the evening. Comfort with ambiguity and a self-starter's bias to action; you inspire partner teams to work on what is most relevant, not just what is urgent. Ability to travel up to 30%.<br><br>Additional Information - We Take Care of Our People:<br><br>As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.<br><br>We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.<br><br>Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with a minimum of 16 weeks of parental leave<br><br>Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.<br><br>We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.<br><br>Applicants have rights under Federal Employment Laws and can view the following posters linked below:<br><br>Family and Medical Leave Act (FMLA) Poster<br><br>Employee Polygraph Protection Act (EPPA) Poster<br><br>Elasticsearch develops and distributes technology and information that is subject to U. S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.<br><br>Please see here for our Privacy Statement.<br><br>#PM-LI1

Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organization of society and the living environment of citizens all over the world.<br><br><br><br>Job Description<br><br>The Risk Manager is responsible for establishing, managing, and continuously improving the risk management function across development and delivery activities. The role ensures that risks affecting the achievement of BDC’s strategic, programme, project, commercial, financial, operational, and delivery objectives are proactively identified, assessed, owned, treated, monitored, and escalated.<br><br>The Risk Manager will work closely with management, EGIS, project teams, consultants, contractors, procurement, commercial, finance, design, development, and other relevant stakeholders to ensure that risk management is embedded into day-to-day decision-making and project delivery.<br><br>The role requires a proactive and hands-on approach. The Risk Manager is expected to take ownership of the risk management process, actively engage with risk owners, drive mitigation actions, challenge inadequate or delayed responses, identify emerging risks, and ensure that significant risks are escalated to the appropriate level of management.<br><br>The position is not limited to maintaining risk registers or producing periodic reports. The Risk Manager is accountable for ensuring that identified risks are actively managed and has clear visibility of its risk exposure and the actions required to protect its objectives.<br><br> <br><br>Position Context<br><br>The Risk Manager will operate within a multi-stakeholder development environment where BDC acts as the client/developer and EGIS provides PMC support. The role will therefore require coordination across multiple projects, workstreams, consultants, contractors, and BDC departments.<br><br>The Risk Manager shall ensure that risk management is consistently applied across the project and programme lifecycle, from planning and procurement through design, approvals, construction, delivery, and close-out.<br><br>The role shall also ensure that risk information is connected to other project management and control functions, including cost, schedule, procurement, contracts, design, change, quality, and project performance, allowing management to understand the potential impact of risks on delivery objectives.<br><br> <br><br>Main Accountabilities<br><br>1. Risk Management Framework and Governance<br><br>Establish, implement, and maintain the risk management framework for BDC projects and programmes in accordance with approved BDC policies, procedures, standards, and governance requirements. Ensure that risk management processes are consistently applied across relevant BDC projects, departments, and delivery partners. Develop and maintain appropriate risk management procedures, tools, templates, methodologies, and reporting requirements where required. Ensure clear roles, responsibilities, and accountabilities are established for risk identification, assessment, ownership, mitigation, monitoring, and escalation. Ensure risk management activities are properly documented and maintained as part of the project governance framework. Promote a consistent risk management approach across BDC and its consultants, contractors, and other delivery partners. <br>2. Risk Identification and Assessment<br><br>Proactively identify risks that may affect BDC’s strategic and project objectives through structured reviews, stakeholder engagement, project information, workshops, and ongoing monitoring. Assess identified risks in accordance with the approved risk methodology, including likelihood, impact, overall exposure, and appropriate risk response. Identify risks associated with cost, schedule, procurement, contracts, design, construction, approvals, stakeholders, resources, interfaces, dependencies, quality, and other delivery areas. Identify interdependencies between risks, projects, workstreams, and stakeholders. Identify emerging risks and ensure they are assessed and incorporated into the relevant risk registers. Challenge assumptions where they may create or conceal significant project risks. <br>3. Risk Ownership and Mitigation<br><br>Ensure every material risk has a clearly identified and accountable risk owner. Work directly with risk owners to establish practical and measurable mitigation and response actions. Ensure mitigation measures address the actual cause of the risk rather than simply recording generic actions. Establish appropriate target dates, action owners, and success measures for mitigation activities. Proactively follow up with risk owners and drive actions through to completion. Challenge overdue, ineffective, incomplete, or unrealistic mitigation actions. Escalate risks where the assigned owner is unable or unwilling to adequately manage the exposure. Verify that mitigation actions have been implemented and assess whether they have actually reduced the associated risk. <br>4. Risk Monitoring and Control<br><br>Own and maintain the overall project and programme risk registers, ensuring information remains accurate, current, and meaningful. Regularly review risk exposure, risk trends, mitigation progress, overdue actions, and changes in risk status. Monitor the effectiveness of existing controls and mitigation measures. Ensure closed risks are appropriately reviewed and formally closed rather than simply removed from the register. Maintain visibility of high and critical risks and ensure they receive appropriate management attention. Monitor changes in project circumstances and ensure the risk profile is updated accordingly. Maintain an effective audit trail of risk assessments, decisions, mitigation actions, and escalations. <br>5. Project and Programme Risk<br><br>Assess risks affecting the successful delivery of BDC projects and development programmes. Work with project controls and delivery teams to understand the potential impact of risks on cost, schedule, scope, resources, procurement, contracts, and key milestones. Review project changes, delays, procurement issues, design development, approvals, and other significant events to determine whether new or changed risks should be recorded. Identify cross-project and programme-level risks that may not be visible within individual project risk registers. Ensure major project risks are appropriately reflected in programme-level risk reporting. Provide risk-based input into planning, forecasting, project reviews, and management decision-making. <br>6. Risk Workshops and Stakeholder Engagement<br><br>Plan and facilitate risk identification, assessment, and conduct workshops with relevant stakeholders. Engage directly with BDC departments, EGIS teams, consultants, contractors, and project stakeholders to obtain accurate and current risk information. Ensure workshops result in meaningful risks, accountable owners, practical mitigation actions, and clear deadlines. Encourage open discussion of risks and ensure potential issues are identified before they become significant problems. Challenge stakeholders constructively where risk assessments or mitigation strategies do not adequately reflect the actual project situation. Maintain effective communication with senior management regarding material risks and required interventions. <br>7. Reporting and Management Information<br><br>Prepare regular risk reports and dashboards for BDC management and relevant governance forums. Provide clear visibility of the current risk profile, including high and critical risks, emerging risks, risk trends, overdue actions, and mitigation status. Highlight risks requiring management decisions, additional resources, intervention, or escalation. Provide concise analysis and recommendations rather than simply presenting risk register data. Develop appropriate risk indicators, trends, and management information to support early identification of deteriorating risk conditions. Ensure risk reports are accurate, timely, consistent, and aligned with BDC reporting requirements. Present risk information clearly to senior management and other relevant stakeholders. <br>8. Integration with Project Controls and Decision-Making<br><br>Ensure risk management is integrated with project controls and other management functions rather than operating as a standalone reporting activity. Coordinate with planning, cost, commercial, procurement, contracts, design, quality, and project management teams to understand risk impacts and dependencies. Ensure material risks are considered when assessing project forecasts, schedules, budgets, procurement strategies, changes, and major decisions. Support management in understanding the potential consequences of risks and the available response options. Provide risk-based recommendations to support informed decision-making. <br>9. Risk Escalation and Management Intervention<br><br>Establish clear escalation routes for significant and unresolved risks. Escalate risks where exposure exceeds agreed thresholds or where mitigation is not progressing adequately. Ensure management is made aware of risks requiring decisions, additional resources, changes in strategy, or intervention. Track escalated risks and ensure management decisions are translated into appropriate actions. Maintain visibility of risks that remain unresolved and ensure they are not allowed to disappear from management attention. <br>10. Continuous Improvement<br><br>Review the effectiveness of BDC’s risk management processes and identify opportunities for improvement. Develop and implement improvements to risk management tools, processes, reporting, and stakeholder engagement. Promote a risk-aware culture across BDC and its delivery partners. Share lessons learned from projects and significant risk events. Continuously improve the quality, accuracy, and usefulness of risk information provided to management. <br> <br><br><br><br>Qualifications<br><br>Background, Skills & Qualifications<br><br>Education<br><br>Bachelor’s degree in Engineering, Construction Management, Project Management, Business Administration, Risk Management, or a related discipline. Professional qualification or certification in risk management, project management, or a related field is preferred. <br>Experience<br><br>Minimum 15 years of relevant professional experience, with significant experience in risk management within major development, construction, infrastructure, or programme environments. Demonstrated experience in establishing, implementing, and managing risk management functions across complex projects or programmes. Significant experience working with developers/clients, PMCs, consultants, contractors, and multidisciplinary stakeholders. Proven experience in managing strategic, programme, project, commercial, financial, procurement, contractual, design, construction, and delivery risks. Demonstrated ability to lead risk workshops, engage senior stakeholders, drive mitigation actions, challenge risk owners, and escalate significant risks appropriately. Experience in a senior risk management or project controls position within large-scale development or construction programmes is preferred. <br>Technical Skills<br><br>Strong knowledge of project and programme risk management principles and methodologies. Strong understanding of risk identification, qualitative and quantitative assessment, risk response, mitigation, monitoring, and escalation. Understanding of the relationship between risk, cost, schedule, procurement, contracts, design, construction, and project performance. Ability to analyse risk data, identify trends, and translate information into actionable management recommendations. Experience with risk registers, risk dashboards, risk reporting, and risk management systems. Strong Microsoft Excel and Power Point skills. Experience with Power BI or other reporting and dashboard tools is preferred. Knowledge of recognised risk management standards and methodologies is preferred. <br>Behavioural & Management Skills<br><br>Strong ownership and accountability. Proactive, hands-on, and results-oriented approach. Ability to engage confidently with senior management and multidisciplinary stakeholders. Strong communication, influencing, negotiation, and stakeholder management skills. Ability to challenge stakeholders constructively and professionally. Strong analytical and problem-solving capability. Ability to distinguish between emerging issues, active issues, and genuine risks. Strong attention to detail and accuracy. Ability to work independently and take decisions within delegated authority. Ability to manage multiple priorities in a complex development environment. <br>Key Role Expectation<br><br>The Risk Manager must demonstrate ownership rather than administration. The successful candidate is expected to identify risks, establish accountability, agree practical mitigation, actively follow up, challenge delays or ineffective actions, assess changing exposure, and escalate when necessary.<br><br>The role holder must be comfortable engaging directly with people to obtain information and drive actions to completion. Maintaining a risk register or issuing a monthly risk report alone will not be considered effective risk management.

Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organization of society and the living environment of citizens all over the world.<br><br><br><br>Job Description<br><br>The Risk Manager is responsible for establishing, managing, and continuously improving the risk management function across development and delivery activities. The role ensures that risks affecting the achievement of BDC’s strategic, programme, project, commercial, financial, operational, and delivery objectives are proactively identified, assessed, owned, treated, monitored, and escalated.<br><br>The Risk Manager will work closely with management, EGIS, project teams, consultants, contractors, procurement, commercial, finance, design, development, and other relevant stakeholders to ensure that risk management is embedded into day-to-day decision-making and project delivery.<br><br>The role requires a proactive and hands-on approach. The Risk Manager is expected to take ownership of the risk management process, actively engage with risk owners, drive mitigation actions, challenge inadequate or delayed responses, identify emerging risks, and ensure that significant risks are escalated to the appropriate level of management.<br><br>The position is not limited to maintaining risk registers or producing periodic reports. The Risk Manager is accountable for ensuring that identified risks are actively managed and has clear visibility of its risk exposure and the actions required to protect its objectives.<br><br> <br><br>Position Context<br><br>The Risk Manager will operate within a multi-stakeholder development environment where BDC acts as the client/developer and EGIS provides PMC support. The role will therefore require coordination across multiple projects, workstreams, consultants, contractors, and BDC departments.<br><br>The Risk Manager shall ensure that risk management is consistently applied across the project and programme lifecycle, from planning and procurement through design, approvals, construction, delivery, and close-out.<br><br>The role shall also ensure that risk information is connected to other project management and control functions, including cost, schedule, procurement, contracts, design, change, quality, and project performance, allowing management to understand the potential impact of risks on delivery objectives.<br><br> <br><br>Main Accountabilities<br><br>1. Risk Management Framework and Governance<br><br>Establish, implement, and maintain the risk management framework for BDC projects and programmes in accordance with approved BDC policies, procedures, standards, and governance requirements. Ensure that risk management processes are consistently applied across relevant BDC projects, departments, and delivery partners. Develop and maintain appropriate risk management procedures, tools, templates, methodologies, and reporting requirements where required. Ensure clear roles, responsibilities, and accountabilities are established for risk identification, assessment, ownership, mitigation, monitoring, and escalation. Ensure risk management activities are properly documented and maintained as part of the project governance framework. Promote a consistent risk management approach across BDC and its consultants, contractors, and other delivery partners. <br>2. Risk Identification and Assessment<br><br>Proactively identify risks that may affect BDC’s strategic and project objectives through structured reviews, stakeholder engagement, project information, workshops, and ongoing monitoring. Assess identified risks in accordance with the approved risk methodology, including likelihood, impact, overall exposure, and appropriate risk response. Identify risks associated with cost, schedule, procurement, contracts, design, construction, approvals, stakeholders, resources, interfaces, dependencies, quality, and other delivery areas. Identify interdependencies between risks, projects, workstreams, and stakeholders. Identify emerging risks and ensure they are assessed and incorporated into the relevant risk registers. Challenge assumptions where they may create or conceal significant project risks. <br>3. Risk Ownership and Mitigation<br><br>Ensure every material risk has a clearly identified and accountable risk owner. Work directly with risk owners to establish practical and measurable mitigation and response actions. Ensure mitigation measures address the actual cause of the risk rather than simply recording generic actions. Establish appropriate target dates, action owners, and success measures for mitigation activities. Proactively follow up with risk owners and drive actions through to completion. Challenge overdue, ineffective, incomplete, or unrealistic mitigation actions. Escalate risks where the assigned owner is unable or unwilling to adequately manage the exposure. Verify that mitigation actions have been implemented and assess whether they have actually reduced the associated risk. <br>4. Risk Monitoring and Control<br><br>Own and maintain the overall project and programme risk registers, ensuring information remains accurate, current, and meaningful. Regularly review risk exposure, risk trends, mitigation progress, overdue actions, and changes in risk status. Monitor the effectiveness of existing controls and mitigation measures. Ensure closed risks are appropriately reviewed and formally closed rather than simply removed from the register. Maintain visibility of high and critical risks and ensure they receive appropriate management attention. Monitor changes in project circumstances and ensure the risk profile is updated accordingly. Maintain an effective audit trail of risk assessments, decisions, mitigation actions, and escalations. <br>5. Project and Programme Risk<br><br>Assess risks affecting the successful delivery of BDC projects and development programmes. Work with project controls and delivery teams to understand the potential impact of risks on cost, schedule, scope, resources, procurement, contracts, and key milestones. Review project changes, delays, procurement issues, design development, approvals, and other significant events to determine whether new or changed risks should be recorded. Identify cross-project and programme-level risks that may not be visible within individual project risk registers. Ensure major project risks are appropriately reflected in programme-level risk reporting. Provide risk-based input into planning, forecasting, project reviews, and management decision-making. <br>6. Risk Workshops and Stakeholder Engagement<br><br>Plan and facilitate risk identification, assessment, and conduct workshops with relevant stakeholders. Engage directly with BDC departments, EGIS teams, consultants, contractors, and project stakeholders to obtain accurate and current risk information. Ensure workshops result in meaningful risks, accountable owners, practical mitigation actions, and clear deadlines. Encourage open discussion of risks and ensure potential issues are identified before they become significant problems. Challenge stakeholders constructively where risk assessments or mitigation strategies do not adequately reflect the actual project situation. Maintain effective communication with senior management regarding material risks and required interventions. <br>7. Reporting and Management Information<br><br>Prepare regular risk reports and dashboards for BDC management and relevant governance forums. Provide clear visibility of the current risk profile, including high and critical risks, emerging risks, risk trends, overdue actions, and mitigation status. Highlight risks requiring management decisions, additional resources, intervention, or escalation. Provide concise analysis and recommendations rather than simply presenting risk register data. Develop appropriate risk indicators, trends, and management information to support early identification of deteriorating risk conditions. Ensure risk reports are accurate, timely, consistent, and aligned with BDC reporting requirements. Present risk information clearly to senior management and other relevant stakeholders. <br>8. Integration with Project Controls and Decision-Making<br><br>Ensure risk management is integrated with project controls and other management functions rather than operating as a standalone reporting activity. Coordinate with planning, cost, commercial, procurement, contracts, design, quality, and project management teams to understand risk impacts and dependencies. Ensure material risks are considered when assessing project forecasts, schedules, budgets, procurement strategies, changes, and major decisions. Support management in understanding the potential consequences of risks and the available response options. Provide risk-based recommendations to support informed decision-making. <br>9. Risk Escalation and Management Intervention<br><br>Establish clear escalation routes for significant and unresolved risks. Escalate risks where exposure exceeds agreed thresholds or where mitigation is not progressing adequately. Ensure management is made aware of risks requiring decisions, additional resources, changes in strategy, or intervention. Track escalated risks and ensure management decisions are translated into appropriate actions. Maintain visibility of risks that remain unresolved and ensure they are not allowed to disappear from management attention. <br>10. Continuous Improvement<br><br>Review the effectiveness of BDC’s risk management processes and identify opportunities for improvement. Develop and implement improvements to risk management tools, processes, reporting, and stakeholder engagement. Promote a risk-aware culture across BDC and its delivery partners. Share lessons learned from projects and significant risk events. Continuously improve the quality, accuracy, and usefulness of risk information provided to management. <br> <br><br><br><br>Qualifications<br><br>Background, Skills & Qualifications<br><br>Education<br><br>Bachelor’s degree in Engineering, Construction Management, Project Management, Business Administration, Risk Management, or a related discipline. Professional qualification or certification in risk management, project management, or a related field is preferred. <br>Experience<br><br>Minimum 15 years of relevant professional experience, with significant experience in risk management within major development, construction, infrastructure, or programme environments. Demonstrated experience in establishing, implementing, and managing risk management functions across complex projects or programmes. Significant experience working with developers/clients, PMCs, consultants, contractors, and multidisciplinary stakeholders. Proven experience in managing strategic, programme, project, commercial, financial, procurement, contractual, design, construction, and delivery risks. Demonstrated ability to lead risk workshops, engage senior stakeholders, drive mitigation actions, challenge risk owners, and escalate significant risks appropriately. Experience in a senior risk management or project controls position within large-scale development or construction programmes is preferred. <br>Technical Skills<br><br>Strong knowledge of project and programme risk management principles and methodologies. Strong understanding of risk identification, qualitative and quantitative assessment, risk response, mitigation, monitoring, and escalation. Understanding of the relationship between risk, cost, schedule, procurement, contracts, design, construction, and project performance. Ability to analyse risk data, identify trends, and translate information into actionable management recommendations. Experience with risk registers, risk dashboards, risk reporting, and risk management systems. Strong Microsoft Excel and Power Point skills. Experience with Power BI or other reporting and dashboard tools is preferred. Knowledge of recognised risk management standards and methodologies is preferred. <br>Behavioural & Management Skills<br><br>Strong ownership and accountability. Proactive, hands-on, and results-oriented approach. Ability to engage confidently with senior management and multidisciplinary stakeholders. Strong communication, influencing, negotiation, and stakeholder management skills. Ability to challenge stakeholders constructively and professionally. Strong analytical and problem-solving capability. Ability to distinguish between emerging issues, active issues, and genuine risks. Strong attention to detail and accuracy. Ability to work independently and take decisions within delegated authority. Ability to manage multiple priorities in a complex development environment. <br>Key Role Expectation<br><br>The Risk Manager must demonstrate ownership rather than administration. The successful candidate is expected to identify risks, establish accountability, agree practical mitigation, actively follow up, challenge delays or ineffective actions, assess changing exposure, and escalate when necessary.<br><br>The role holder must be comfortable engaging directly with people to obtain information and drive actions to completion. Maintaining a risk register or issuing a monthly risk report alone will not be considered effective risk management.