Operation Specialist Jobs in Saudi

???? We’re Hiring: Junior Operations & Business Coordinator<br>Location: Riyadh, Saudi Arabia Workplace: Hybrid Employment Type: Full-Time<br>At Projactive, we are building a next-generation consulting firm focused on IT Governance, PMOaa S, and Cloud Transformation across the GCC. As part of our expansion in Saudi Arabia, we are looking for a Junior Operations & Business Coordinator to support our growing operations and business activities. This role is ideal for a highly organised, detail-oriented individual who is eager to build a career in operations, project coordination, and business support within a dynamic and fast-growing environment. Key Responsibilities Support day-to-day business operations and administrative activities Coordinate across internal teams and external stakeholders to ensure smooth execution Assist in project coordination activities, including tracking tasks, timelines, and deliverables Prepare reports, presentations, and documentation for management Support HR and recruitment coordination (scheduling interviews, onboarding activities) Maintain organised records, trackers, and internal systems (e.g., CRM, ERP, project tools) Assist in proposal preparation, documentation, and business development activities Ensure effective communication and follow-up on action items Requirements Bachelor’s degree in Business Administration, Management, IT, or related field1–2 years of experience in operations, administration, or coordination roles Strong organisational and multitasking skills Excellent communication skills in Arabic and English Proficiency in Microsoft Office (Excel, Power Point, Word) High attention to detail and the ability to work in a structured environment Eagerness to learn and grow in a consulting/business environment What We’re Looking For A proactive and reliable individual with a “can-do” attitude Someone who thrives in a fast-paced, entrepreneurial environment Strong sense of ownership and accountability Interest in IT project management, governance, and business operations Why Join Projactive? Be part of a growing consulting firm with regional impact Exposure to high-profile transformation programmes Opportunity to develop into roles within PMO, Operations, or Consulting Collaborative and growth-focused culture

<h3 >About Amazon Ultra Fast Grocery Operations</h3> <p >Amazon Saudi Arabia (ex-Souq) is establishing a newly formed organization focused on designing and launching new business models across AMET (Africa, Middle East, and Turkey). The Ultra Fast Grocery (UFG) operations team is dedicated to redefining fast delivery and building new services for customers. This role is integral to the expansion and operational excellence of these new initiatives.</p> <h3 >The Operations Executive Role</h3> <p >We are seeking an <strong >Operations Executive</strong> to join the Amazon Ultra Fast Grocery (UFG) team in Saudi Arabia, specifically supporting operations in <strong >Al-Ahsa</strong> and <strong >Dammam</strong>. This full-time position functions as an Operations Lead or Team Lead, responsible for building and running new services, including 3P Store Operations. The successful candidate will ensure Amazon policies, such as attendance tracking, are implemented and administered consistently, while motivating and coaching associates to achieve performance expectations in productivity, quality, and safety.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage daily end-to-end Under the Roof (UTR) operations for either one large site or a combination of smaller sites, overseeing store operations.</li> <li >Meet customer-facing metrics while maintaining operational and quality targets.</li> <li >Uphold the safety and morale of the team.</li> <li >Drive performance management for team members.</li> <li >Prepare and implement training and development plans for pickers.</li> <li >Collaborate closely with merchant stakeholders to continuously improve operational processes and achieve sustained performance improvement.</li> <li >Conduct daily 4M / 5S and Safety GEMBA audits for the stores.</li> <li >Act as a stand-in for the Area Manager as required.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Bachelor's degree.</li> <li >Demonstrated experience in an operational role.</li> <li >1+ years of experience in a manufacturing or customer-facing environment (preferred).</li> </ul> <h3 >Work Type and Location</h3> <p >This is a <strong >full-time</strong> position based in Saudi Arabia, with primary locations in <strong >Al-Ahsa</strong> and <strong >Dammam</strong>. The role operates within a dynamic and evolving environment focused on ultra-fast grocery delivery.</p> <h3 >Compensation</h3> <p >Salary for this position will be discussed during the interview process and is not disclosed at this time.</p>

<h3><strong>About the Role</strong></h3><p>Modern Advanced Construction Solutions is seeking a <strong>MEP Field Operations Engineer</strong> to join our team in Al Khobar. This full-time position requires 2-5 years of experience and focuses on managing the field operations for vertical transportation systems.</p><h3><strong>Role Overview</strong></h3><p>The primary responsibility of the MEP Field Operations Engineer is to oversee the installation, maintenance, and modernization of elevators and escalators across various sites. This role ensures that field teams adhere to safety protocols, effectively diagnose technical issues, and consistently achieve operational targets.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Supervise on-site installation, testing, and commissioning activities to ensure compliance with operational quality and safety standards.</li><li>Diagnose complex mechanical, electrical, and control system faults, providing guidance to technicians for prompt resolution of breakdowns.</li><li>Implement and monitor preventive maintenance programs to maximize unit uptime and minimize system breakdowns.</li><li>Enforce strict Health, Safety, and Environmental (HSE) policies on-site, including proper hazard assessment and the correct use of safety tools.</li><li>Generate periodic performance, inspection, and maintenance reports, and conduct quality audits on completed jobs.</li></ul><h3><strong>Required Qualifications and Experience</strong></h3><ul><li>A minimum of <strong>3+ years of relevant experience</strong> in MEP field operations, specifically with vertical transportation systems.</li><li>Saudi Council of Engineers (SCE) membership or certification is considered an advantage.</li></ul><h3><strong>Work Location and Type</strong></h3><p>This is a <strong>full-time position</strong> based in <strong>Al Khobar</strong>, where the engineer will manage field operations across various project sites.</p><h3><strong>Application Information</strong></h3><p>Candidates who meet the above qualifications are encouraged to apply.</p>

<p>Our client is a well-established organization seeking an experienced Operations Manager to oversee operational performance and ensure the efficient delivery of business objectives. The company is focused on improving operational efficiency, strengthening cross-functional collaboration, and maintaining high standards of service and execution.</p><p>The Operations Manager will lead day-to-day business operations while developing processes that improve productivity, quality, and overall organizational performance. Working closely with senior leadership, the successful candidate will ensure operational activities align with strategic objectives and support sustainable business growth.</p><p><b><br></b></p><p><b>Responsibilities</b></p><ul><li>Lead and oversee daily operational activities across assigned business functions.</li><li>Develop operational plans that support business objectives.</li><li>Monitor operational performance using established KPIs.</li><li>Identify opportunities to improve efficiency, productivity, and service quality.</li><li>Develop and implement operational policies and procedures.</li><li>Manage departmental budgets and resource allocation.</li><li>Collaborate with Finance, HR, Procurement, and other departments to ensure operational alignment.</li><li>Lead operational improvement and transformation initiatives.</li><li>Monitor compliance with company policies, health and safety requirements, and regulatory standards.</li><li>Prepare operational reports for senior management.</li><li>Coach, develop, and manage operational teams.</li><li>Support business continuity and risk management initiatives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business Administration, Operations Management, Engineering, or a related discipline.</li><li>8+ years of operational management experience.</li><li>Demonstrated experience leading cross-functional teams.</li><li>Strong understanding of operational planning and performance management.</li><li>Excellent leadership, organizational, and decision-making skills.</li><li>Experience implementing operational improvement initiatives.</li><li>Strong analytical, communication, and stakeholder management capabilities.</li><li>Experience within GCC markets is preferred.</li><li>Fluency in English is required; Arabic would be considered an advantage.</li></ul>

<h3 >About the Role</h3> <p >Sofomation is seeking a <strong >Terminal Operations Manager</strong> for a full-time position within a well-known oil and gas company in Saudi Arabia. This role requires a professional with extensive experience in managing terminal and marine operations within the petrochemical sector.</p> <h3 >Key Responsibilities</h3> <ul > <li >Overseeing terminal, tank farm, refinery, petrochemical, or marine operations.</li> <li >Managing the handling of various petrochemical storage tanks, including API tanks, floating roof, fixed roof, IFR, spheres, bullets, and spheroids.</li> <li >Supervising the handling of products such as Ethylene, Propylene, LPG, NGL, MTBE, Methanol, Mix C4, Pyrolysis Gasoline/Fuel Oil, and other petrochemical products.</li> <li >Managing marine loading arms, ship loading/unloading processes, and fulfilling Loading Master responsibilities.</li> <li >Operating jetty and port terminal facilities efficiently and safely.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >15 years of hands-on experience</strong> in terminal, tank farm, refinery, petrochemical, or marine operations is required.</li> <li >Demonstrated hands-on experience with petrochemical storage tanks, including API tanks, floating roof, fixed roof, IFR, spheres, bullets, and spheroids.</li> <li >Proven experience in handling a wide range of petrochemical products such as Ethylene, Propylene, LPG, NGL, MTBE, Methanol, Mix C4, Pyrolysis Gasoline/Fuel Oil.</li> <li >Practical experience with marine loading arms, ship loading/unloading procedures, and acting as a Loading Master.</li> <li >Experience in operating jetty and port terminal facilities.</li> </ul> <h3 >Work Environment</h3> <p >This role is based in Saudi Arabia and involves working within the dynamic environment of a prominent oil and gas company. The position is full-time, requiring dedicated on-site presence to manage complex operations.</p> <h3 >Application Process</h3> <p >Candidates who meet the specified requirements are encouraged to apply. Salary details will be discussed during the interview process.</p>

<h3>About the Role</h3><p>Hilton Riyadh Hotel &amp; Residences is seeking a <strong>Banquets Operation Manager</strong> to oversee the daily operations of banquet and event services. This full-time role is based in Jeddah, Makkah, and involves ensuring the smooth and professional execution of all meetings, conferences, weddings, and special events within the hotel. The position requires close collaboration with various hotel teams to deliver service excellence and operational efficiency.</p><h3>Role Context and Objectives</h3><p>The Banquets Operation Manager is responsible for managing all aspects of banquet and event services, from setup to execution, ensuring alignment with guest requirements and hotel standards. This role focuses on maintaining high service quality, optimizing operational procedures, and contributing to a memorable guest experience. The manager will work closely with the Food &amp; Beverage, Kitchen, Sales, and Events teams to achieve these objectives.</p><h3>Key Responsibilities</h3><ul><li>Manage and supervise all banquet operations and event service activities.</li><li>Ensure banquet events are set up and executed according to guest requirements and hotel standards.</li><li>Coordinate with the Sales, Events, and Culinary teams for successful event delivery.</li><li>Monitor service quality and guest satisfaction across all functions.</li><li>Develop and implement operational procedures to enhance efficiency and service standards.</li><li>Prepare staffing schedules and ensure adequate manpower for events.</li><li>Train, coach, and evaluate banquet team members to maintain high performance levels.</li><li>Oversee banquet equipment, inventories, and supplies.</li><li>Ensure compliance with health, safety, hygiene, and hotel policies.</li><li>Control labor and operational costs while working towards departmental revenue targets.</li><li>Handle guest complaints and resolve operational issues promptly and professionally.</li><li>Prepare operational reports and provide recommendations for continuous improvement.</li></ul><h3>Qualifications and Requirements</h3><ul><li>Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.</li><li>Minimum of 3-5 years of experience in Banquet Operations or Food &amp; Beverage Operations within a hotel environment.</li><li>Previous supervisory or managerial experience is required.</li></ul><h3>Experience Level</h3><p>This role requires 2-5 years of relevant experience, with a specific emphasis on 3-5 years in banquet or food &amp; beverage operations within a hotel setting, including prior supervisory or managerial responsibilities.</p><h3>Application Information</h3><p>The salary for this position will be discussed during the interview process.</p>

Operations Supervisor (Delivery)<br><br>We are looking for a proactive and results-driven Operations Supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.<br><br> Supervise daily driver operations and ensure compliance with company standards. Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction. Manage driver performance, implement improvement plans, and recognize top performers. Plan and assign shifts while ensuring full route coverage and smooth handovers. Coordinate with dispatch to optimize driver allocation and operational efficiency. Provide coaching, support, and resolve operational issues and escalations. Ensure compliance with safety, policies, and branding standards. Prepare performance reports and collaborate with internal teams to improve service quality<br><br>Requirements<br><br> Minimum 3+ years of experience in delivery operations or a supervisory role. Strong ability to monitor KPIs and drive operational efficiency. Proven leadership, team management, and coordination skills. Proficiency in delivery management systems and operational software Bachelor's degree in Business, Logistics, or related field preferred Valid driver's license

<p>Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You deliver detailed continuous business and customer analysis and insight with a focus on driving best practice through simplification, efficiency, consistency by aligning common outputs across accounts.</p><p>How you will contribute</p><p>You will:</p><ul><li>Provide support and training to enable effective use of sales systems.</li><li>Maintain and optimize systems for sales (including functionalities for customer management, tour planning, promotion planning, listing maintenance, shelf audit and reporting).</li><li>Provide support to users with specific technical problems in cooperation with IT service providers.</li><li>Drive continuous improvement of existing software and automation of new processes.</li></ul><p>What you will bring</p><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><ul><li>Relevant experience in IT and sales</li><li>Knowledge of sales processes and systems</li><li>Facilitation skills to demonstrate use and functionality of sales systems</li><li>Problem-solving skills</li></ul><p>More about this role</p><p>General Accountabilities:</p><ul><li>Supports the Sales Capability and Development Manager in planning for the different RTM enhancements and initiatives (eg. Retail modelling) while ensuring delivery in timely and high-quality manner.</li><li>Ensures timely and accurate delivery of all report / ad-hoc information requests through distributors Sales Coordinators/Sales Analysts.</li><li>Supports Sales Capability and Development Manager in evolving/enhancing performance measurement reports covering all categories:</li><ul><li>Coverage Effectiveness/Route Productivity Reports: measuring the effectiveness of our outlet selection, routes efficiency and field force compliance to routes.</li><li>Trade Marketing Reports: measuring POS deployment, productivity, internal distribution and in-store execution.</li></ul><li>Supports Sales Capability and Development Manager in analysing output from Productivity Reports, recommending solutions and following through corrective actions agreed with field sales management.</li><li>Lead and manage a team of routing specialists that are responsible for continuous routing optimization, covering: geographic spread, customer data base, and process.</li><li>Lead and manage a team of sales analysts that are responsible for sales KPIs reports generation and providing advanced analysis.</li><li>Responsible for ensuring Master data and sales data accuracy.</li></ul><p>Sales Systems</p><ul><li>Develop and own the BU sales systems framework</li><li>Lead Sales Force Automation activities - proactively manage the technical and commercial capabilities</li><li>Participate/ support RTM projects</li><li>Provide expertise in Territory management - route planning and coverage activities</li><li>Enable usage of trade segmentation/ RE classification/ in sales reporting</li><li>Participate in sales planning activities and track the execution of those activities</li><li>Manage Navigator, Sapphire programs implementation</li><li>In-store monitoring- Tracking tools</li><li>Supports Sales Capabilities and Systems Manager in evolving/enhancing Back &amp; Front Office Sales Force Automation features.</li></ul><p>Sales analysis &amp; Reporting</p><ul><li>KPI management (Manage monthly sales KPIs review session with regional sales managers providing in depth analysis, highlighting opportunities and follow up on action plans)</li></ul><p>Sales Operations</p><ul><li>Manages planning and execution of Field Force Incentive Program including designing field force incentive programs, clear documentation of KPIs, timely capturing of monthly targets, timely capturing of actual performance vs. target and remuneration calculation</li><li>Sales Performance Reports: measuring channel/regional performance vs. target.</li><li>Lead Sales Analysis &amp; reporting KPI management</li><li>Be guardian of existing Sales Policies &amp; Guidelines; responsible for regular updates and development of new ones</li><li>Lead activities for Trade Terms maintenance, update, consistency and market competitiveness.</li></ul><p>Legal &amp; Compliance:</p><ul><li>Know the ethical and legal compliance responsibilities of the position; lead ethically and model compliant behaviour.</li><li>Maintain an environment where employees can speak up without fear of retaliation.</li><li>Ensure employees in area of responsibility understand the compliance responsibilities of their jobs and actively participate in the compliance program</li></ul><p>Sales Systems</p><ul><li>Develop and own the BU sales systems framework</li></ul><p>What extra ingredients you will bring:</p><ul><li>Strong Interpersonal skills i.e. communication, listening, presentation, negotiations, conflict resolution, and facilitation.</li><li>Accountable with the ability to set clear objectives, manage and deliver against agreed upon targets and in essence be self-driven.</li><li>Financial understanding</li><li>Project management skills i.e. leadership, organising, goal setting and follow through</li><li>Ability to manage and influence a large population of stakeholders</li><li>Strong Analytical Skills &amp; Strong learning agility</li><li>Minimum 3 years of experience in the field of sales / distribution at a middle management position</li><li>Previous external Sales experience</li><li>Previous Category experience</li><li>Strong command of English (spoken and written) and of MS office</li></ul><p>Education / Certifications:</p><ul><li>BA from an accredited University preferably Business Administration.</li></ul><p>No Relocation support available</p><p>Business Unit Summary</p><p>Mondel z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. Mondel z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p>Job Type Regular Sales Operations Sales</p><p><strong>Desired Candidate Profile</strong></p>A desire to drive your future and accelerate your career and the following experience and knowledge:<br><ul><li>Relevant experience in IT and sales</li><li>Knowledge of sales processes and systems</li><li>Facilitation skills to demonstrate use and functionality of sales systems</li><li>Problem-solving skills</li></ul><p>What extra ingredients you will bring:</p><ul><li>Strong Interpersonal skills i.e. communication, listening, presentation, negotiations, conflict resolution, and facilitation.</li><li>Accountable with the ability to set clear objectives, manage and deliver against agreed upon targets and in essence be self-driven.</li><li>Financial understanding</li><li>Project management skills i.e. leadership, organising, goal setting and follow through</li><li>Ability to manage and influence a large population of stakeholders</li><li>Strong Analytical Skills &amp; Strong learning agility</li><li>Minimum 3 years of experience in the field of sales / distribution at a middle management position</li><li>Previous external Sales experience</li><li>Previous Category experience</li><li>Strong command of English (spoken and written) and of MS office</li></ul><p>Education / Certifications:</p><ul><li>BA from an accredited University preferably Business Administration.</li></ul>

Head of Operations / Operations Director – Transportation & Logistics<br>Location: Saudi Arabia Industry: Transportation & Logistics Seniority Level: Senior Management / Executive Reports to: Chief Executive Officer<br>About the Role We are looking for an experienced Head of Operations / Operations Director to lead and optimize the company’s end-to-end transportation operations. The role will be responsible for ensuring high standards of service quality, operational efficiency, safety, fleet utilization, cost control, and regulatory compliance, while supporting the company’s strategic growth objectives. �<br>Key Responsibilities Develop long-term operational strategies and annual operating plans aligned with company objectives. Lead operational expansion and support growth into new markets across Saudi Arabia. Oversee transportation operations, fleet management, maintenance, projects, procurement, and warehouses. Ensure fleet readiness and maximize fleet and resource utilization. Monitor operational efficiency, fuel consumption, productivity, operating hours, and downtime. Lead preventive and corrective maintenance planning. Optimize transportation routes and identify opportunities to reduce fuel consumption and operating costs. Ensure projects are delivered according to agreed timelines and budgets. Ensure availability of required equipment, drivers, materials, and operational resources. Analyze operational data and KPIs to identify performance gaps and improvement opportunities. Lead process optimization and operational transformation initiatives. Manage operational risks, contingency planning, and business continuity. Oversee suppliers and contracts to ensure timely availability of materials and spare parts. Control operational costs and continuously improve spending efficiency. �<br>Requirements Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline. MBA is preferred.15–20 years of experience in transportation or logistics.3–5 years of experience in the same or a similar senior operations position. Proven experience managing a large fleet. Strong knowledge of Saudi transportation regulations and legislation. Solid knowledge of fleet-management and tracking systems. Strong expertise in KPI analysis, budgeting, and cost control. Excellent operational leadership, decision-making, crisis-management, strategic-planning, and negotiation skills. Fluency in Arabic and English.

Ground Ops Safety Officer is directly reporting to Director of Safety. Duties & Responsibilities: -1) Responsible to ensure the Ground Operations manual meets the safety standards and regulations as per GACA and IOSA standards.2) Responsible to ensure all maintenance employee strictly adhere to safety SOPs documented within the maintenance manual.3) Responsible for ensuring that ramp safety procedures are strictly adhered by all maintenance staff assigned airside.4) Responsible to ensure ground operations related incidents and accidents are reported to GACA and AIB within 48 hours of the occurrence.5) Responsible to ensure all documents and reports pertaining to ground operations incidents are uploaded to the safety system regularly without delays.6) Responsible to investigate ground operations safety incidents, accidents and any special occurrences during the flight.7) Responsible to conduct safety risk assessment against all ground operations hazard reports and advise the ground operations department with recommendations and corrective actions.8) Determine and analyze hazardous conditions and assign risk assessment codes.9) Responsible to evaluate hazardous condition thru safety observations/walk arounds.10) Monitory corrective actions, recommend preventive measures, and analyze safety trends.11) Conduct ground operations Inspections and assessments to identify ground operations safety deficiencies.12) Ensure that corrective and preventive actions are taken at the root-cause levels on all inspection nonconformities and findings in an acceptable manner and within reasonable time frames.13) Gather data from regular checks, compile, analyze and summarize to identify trends and present to VP Safety & Quality.14) Prepare reports and analyze monthly ramp statistics for aircraft damage, incidents, etc.15) Produce quarterly trends reports for the Safety Action Group.16) Prepare and conduct safety awareness programs to enhance staff awareness and prevention of aircraft incidents and accidents.17) Prepare and disseminate ground operations safety memo and bulletin.18) Responsible for the implementation of safety culture and housekeeping that ensures efficient and safe ground operations at the home base and the outstations.19) Perform any other task (s) as assigned by the VP Safety & Quality.<br>Qualification & Requirements: -1) Educated in a minimum of bachelor's degree level in a related field2) With 3 years of experience as ground operation safety officer.3) Any other certificate related to aviation safety4) Must be able to work independently with a diverse and multicultural team5) PC Literate and well versed in MS Office Suite / Google office applications6) Effective written and verbal communication skills in English, Arabic would be anadvantage

<h3 >About Drovox</h3> <p >Drovox is a Saudi mobility technology company focused on delivering seamless, reliable, and locally relevant transportation experiences. Through its platform, the company connects passengers with independent drivers, known as drovox Heroes, via a technology-enabled ride-hailing service built around convenience, safety, transparency, and service quality. Drovox is dedicated to building a scalable mobility ecosystem that integrates passengers, Heroes, businesses, partners, and communities through data-driven operations and customer-centered design. Founded in Saudi Arabia, Drovox aligns with the evolving needs of Saudi cities and is expanding into new mobility solutions for various stakeholders, aiming to make mobility simple, dependable, and human-centered.</p> <h3 >The Role of City Operations Manager, Riyadh</h3> <p >Drovox is seeking a <strong >City Operations Manager</strong> for its Riyadh operations. This is a full-time, on-site position responsible for overseeing and optimizing the day-to-day operational activities within the city. The role involves managing the local operational landscape to ensure efficient service delivery and adherence to company standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage local supply and demand dynamics to ensure passenger needs are consistently met through effective Hero (driver) onboarding, support, and performance management.</li> <li >Monitor key operational metrics, identify potential issues, and implement data-informed solutions to enhance reliability, service quality, and safety across all operations.</li> <li >Coordinate with cross-functional teams, including product, customer experience, marketing, and partnerships, to successfully roll out local initiatives, campaigns, and process improvements.</li> <li >Lead and manage local operational teams, fostering engagement and collaboration, while also interacting with external stakeholders as required.</li> <li >Ensure full compliance with all relevant regulatory requirements and internal company standards and policies.</li> </ul> <h3 >Required Experience and Qualifications</h3> <p >Candidates for this position should possess <strong >5 to 10 years of experience</strong> in operations management, preferably within the mobility, logistics, or technology sectors. The role requires a proven ability to manage complex operational workflows, lead teams, and engage effectively with diverse internal and external stakeholders. A strong analytical mindset with experience in data-driven problem-solving is essential.</p> <h3 >Work Environment</h3> <p >This is a full-time, on-site role based in Riyadh, Saudi Arabia. The City Operations Manager will work within a dynamic and technology-driven environment, contributing directly to the growth and efficiency of Drovox's services in the region.</p> <h3 >Application Information</h3> <p >Interested candidates are encouraged to apply. Further details regarding the application process will be provided upon initial review.</p>

<h3 >About the Role</h3> <p >Ethra For Human Resources Consulting is seeking a <strong >Rental Operations Manager</strong> for a full-time position. This role involves leading and overseeing rental operations across multiple branches and airport counters in Saudi Arabia, specifically in Riyadh, Jeddah, Al Khobar, Al Qassim, and Hail. The primary objective is to ensure smooth daily operations, consistent customer service standards, efficient fleet utilization, strong branch performance, and the achievement of operational and commercial targets. The position is based in Riyadh and requires frequent travel to rental branches across the Kingdom based on operational and business needs.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage and supervise front office operations across rental branches and airport counters to ensure smooth daily business activities and high service standards.</li> <li >Lead branch teams, including rental agents, shift supervisors, customer service staff, and operational coordinators, to achieve operational and commercial targets.</li> <li >Ensure efficient handling of customer interactions, including reservations, vehicle handover, returns, upgrades, complaints resolution, and loyalty program engagement.</li> <li >Implement operational procedures to standardize front office activities and enhance customer experience consistency across all locations.</li> <li >Optimize branch operational performance through workforce planning, scheduling efficiency, and resource allocation.</li> <li >Coordinate closely with Fleet and Maintenance teams to maximize vehicle availability, minimize downtime, and improve fleet rotation efficiency.</li> <li >Analyze branch and regional performance KPIs, including utilization, revenue per rental, conversion rates, customer retention, and operational productivity.</li> <li >Prepare operational reports and present performance insights, challenges, and recommendations to senior management.</li> <li >Manage escalated customer and operational issues promptly while maintaining service quality and business continuity.</li> </ul> <h3 >Strategic and Financial Oversight</h3> <ul > <li >Identify business expansion opportunities, including new branch locations, airport operations, corporate partnerships, and high-demand service areas.</li> <li >Conduct market and competitor analysis to support network optimization and expansion strategies.</li> <li >Coordinate branch opening projects and operational readiness for new locations, ensuring staffing, training, process implementation, and service compliance.</li> <li >Collaborate with Sales, Marketing, and Revenue teams to support promotional campaigns, seasonal demand planning, and customer acquisition initiatives.</li> <li >Coordinate closely with the Finance Department to monitor branch financial performance, support invoicing accuracy, follow up on pending collections, and ensure timely resolution of overdue accounts.</li> <li >Ensure compliance with company policies, operational procedures, safety regulations, and brand standards across all branches.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Minimum of <strong >5 years of experience</strong> in car rental operations, rental management, or a similar role.</li> <li >Previous experience managing multiple rental branches is strongly preferred.</li> <li >Car rental experience within Saudi Arabia is required.</li> <li >Airport rental operations experience is preferred but not mandatory.</li> <li >Bachelor’s degree or equivalent relevant experience.</li> </ul> <h3 >Required Skills and Knowledge</h3> <ul > <li >Strong knowledge of daily car rental operations and customer service processes.</li> <li >Experience managing rental agents, supervisors, customer service teams, and operational coordinators.</li> <li >Good knowledge of rental regulations and operational procedures.</li> <li >Experience using rental, reservation, scheduling, or fleet management systems.</li> <li >Strong leadership, communication, problem-solving, and decision-making skills.</li> <li >Willingness to travel frequently across Saudi Arabia based on business needs.</li> </ul> <h3 >Work Environment</h3> <p >This full-time position is based in Riyadh, Saudi Arabia, and involves managing operations across various cities including Jeddah, Al Khobar, Al Qassim, and Hail. The role requires close coordination with multiple internal departments and frequent travel to ensure operational excellence across all locations.</p>

<p>Our client is an established organization seeking an Operations Coordinator to support the efficient coordination of day-to-day operational activities. The company values accuracy, collaboration, and operational excellence while continuously improving service delivery across its business functions. The Role The Operations Coordinator will provide administrative and operational support to ensure activities are executed efficiently and according to company standards. Working closely with multiple departments, the successful candidate will coordinate operational processes, monitor progress, and contribute to continuous improvement initiatives. Responsibilities Coordinate daily operational activities across departments. Prepare operational schedules and monitor task completion. Maintain operational records and documentation. Support inventory, procurement, and logistics coordination where required. Monitor operational KPIs and prepare reports. Coordinate communication between internal departments. Assist with process improvement initiatives. Ensure compliance with operational procedures. Support project coordination and administrative activities. Identify operational issues and escalate where necessary.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Operations Management, or a related discipline. 2 4 years of operations or administrative experience. Strong organizational and planning skills. Excellent communication and coordination abilities. Good analytical and problem-solving skills. Proficiency in Microsoft Office applications. Experience with ERP systems is advantageous. Fluency in English is required.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Cybersecurity Operations Expert responsible for supporting the first line of defense through the day-to-day execution, monitoring, and improvement of operational security controls across enterprise IT environments. The role focuses on protecting systems, networks, endpoints, applications, and users by detecting threats, responding to security events, coordinating remediation activities, and maintaining effective cybersecurity operations. Key responsibilities include continuous monitoring of security alerts and events, email security, and other operational security platforms, and ensuring timely containment and recovery actions. The role also supports vulnerability management by tracking findings, coordinating remediation with infrastructure and application teams, and validating closure of identified risks. The Cybersecurity Operations Expert works closely with IT operations, network, cloud, server, endpoint, and application teams to ensure security controls are implemented and functioning effectively as part of daily business and technology operations. Responsibilities also include supporting identity and access security operations, reviewing privileged access activities, enforcing security baselines, maintaining playbooks and operational procedures, and contributing to security awareness from an operational perspective. This position is part of the first line of defense and is therefore focused on operating and executing controls rather than performing independent oversight, policy governance, regulatory compliance assurance, or internal audit activities associated with the second or third lines of defense.</p><p>Responsibilities:</p><ul><li>Monitor and analyze cybersecurity alerts, events, and incidents.</li><li>Perform initial triage, investigation, containment support, and escalation of security incidents.</li><li>Support endpoint, network, cloud, and email security operations.</li><li>Coordinate vulnerability remediation with relevant technical teams.</li><li>Execute and maintain operational security controls and monitoring use cases.</li><li>Monitor and support security-related patching, platform upgrades, and operational technology refresh activities to ensure minimal security exposure and service disruption.</li><li>Support security activities during system, tool, and infrastructure migrations, including validation of controls, configuration reviews, and post-migration security checks.</li><li>Review and validate security integrations between cybersecurity tools, IT systems, cloud platforms, and third-party solutions to ensure proper logging, alerting, connectivity, and control effectiveness.</li><li>Support access control reviews, privileged access monitoring, and identity-related security operations.</li><li>Maintain incident response procedures, runbooks, and operational documentation.</li><li>Track remediation actions and follow up on risk reduction activities.</li><li>Contribute to continuous improvement of cybersecurity activities and processes.</li><li>Support business resilience by reducing operational cyber risk exposure.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Cybersecurity, Information Security, Computer Science, Information Technology, Engineering, or a related field.</li><li>5+ years of experience in cybersecurity operations, security monitoring, incident response, vulnerability management, or security engineering functions.</li><li>Hands-on experience with enterprise security technologies, including SIEM, EDR/XDR, email security, identity and access management, network security, cloud security, and vulnerability management platforms.</li><li>Strong understanding of cybersecurity frameworks, attack techniques, threat detection methodologies, and security operations best practices.</li><li>Experience working in hybrid environments spanning on-premises infrastructure, cloud platforms, and third-party services.</li><li>Preferred Certifications Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM)</li></ul><p></p></section>

<h3 >About the Role</h3> <p >Shawarma Classic is seeking a dedicated <strong >Operations Supervisor Food And Beverage</strong> to join our team in Jeddah. This full-time position is responsible for overseeing the daily operations across multiple branches, ensuring high standards and efficient performance. The salary range for this role is <strong >SAR 7,500 - SAR 11,250</strong>.</p> <h3 >Role Overview</h3> <p >The Operations Supervisor will play a critical role in maintaining and enhancing the operational excellence of Shawarma Classic's branches. This involves ensuring consistent operational efficiency, upholding high service standards, driving sales performance, and maximizing customer satisfaction. The role also requires strict adherence to company policies, procedures, and industry regulations.</p> <h3 >Key Responsibilities</h3> <ul > <li >Oversee daily operations across assigned branches to ensure smooth business flow.</li> <li >Monitor branch performance, including sales, labor productivity, operational costs, and profitability.</li> <li >Ensure compliance with company SOPs, food safety, hygiene, quality, and health &amp; safety standards.</li> <li >Conduct regular branch visits and operational audits to identify gaps and opportunities for improvement.</li> <li >Lead, coach, and develop Branch Managers and operational teams.</li> <li >Set operational targets and track KPIs and performance results.</li> <li >Analyze operational reports and implement corrective and improvement actions.</li> <li >Ensure proper staffing levels, scheduling, attendance, and workforce utilization.</li> <li >Monitor inventory, wastage, stock availability, and cost control measures.</li> <li >Coordinate with HR, Finance, Supply Chain, Marketing, Maintenance, and other departments to resolve operational issues.</li> <li >Ensure consistent customer experience and service quality across all branches.</li> <li >Handle operational escalations and resolve branch-level issues effectively.</li> <li >Support the opening and launch of new branches when required.</li> <li >Identify opportunities to improve processes, reduce costs, and increase operational efficiency.</li> <li >Prepare regular operational reports and provide recommendations to senior management.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related field.</li> <li >Minimum of <strong >5+ years of experience</strong> in operations, preferably within restaurants, food &amp; beverage, retail, or multi-branch operations.</li> <li >Previous experience managing multiple branches or locations.</li> </ul> <h3 >Required Skills</h3> <ul > <li >Strong leadership and people-management skills.</li> <li >Strong analytical and problem-solving abilities.</li> <li >Good knowledge of operational KPIs and cost control.</li> <li >Excellent communication and coordination skills.</li> <li >Ability to work effectively in a fast-paced, multi-site environment.</li> <li >Proficiency in Microsoft Office and operational reporting tools.</li> <li >Strong knowledge of SOPs, food safety, and quality standards is preferred.</li> </ul> <h3 >Application Process</h3> <p >We invite qualified candidates to apply for this opportunity to contribute to the operational success of Shawarma Classic.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.<br>Key job responsibilities<br>We're seeking a Team lead for UFG Under the Roof "UTR" operations in KSA. In this role, you will be responsible for:<br>Managing, on a daily basis, end to end UTR operations for either one large site or a combination of small sites, supervising store operations:<br>Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.<br>Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.<br>Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.<br>Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.<br>Stand-in for Area Manager.<br>- Bachelor's degree<br>- Experience in an operational role<br>- Speak, write, and read fluently in English<br>- Speak, write, and read fluently in Arabic<br>- 1+ years of manufacturing or customer-facing environment experience<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.<br>Key job responsibilities<br>We're seeking a Team lead for UFG UTR operations in KSA. In this role, you will be responsible for:<br>Managing, on a daily basis, end to end UTR operations for either one large site or a combination of small sites, supervising store operations:<br>Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.<br>Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.<br>Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.<br>Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.<br>Stand-in for Area Manager.<br>- Bachelor's degree in Executive Assistant or Business Administration<br>- Bachelor's degree<br>- Speak, write, and read fluently in English<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

About CsMena CsMena is a leading BPO and customer service solutions provider, delivering high-quality contact center and outsourcing services to local and international clients. We are looking for an experienced Operations Manager to join our team in Riyadh, Saudi Arabia, and lead high-volume customer service operations while driving operational excellence, performance, and continuous improvement. Job Summary The Operations Manager will be responsible for overseeing day-to-day customer service operations, managing operational performance, developing high-performing teams, and ensuring service levels and customer experience targets are consistently achieved. The ideal candidate has strong experience in customer service or BPO operations, preferably within food delivery, e-commerce, internet or other high-volume B2C environments.<br>Key Responsibilities Manage and oversee daily customer service operations to ensure operational targets and service levels are achieved. Lead, coach, and develop operations teams and ensure effective workforce and performance management. Monitor and analyze key operational KPIs, including Service Level (SL), Average Handle Time (AHT), Utilization (UT), CSAT, productivity, and quality. Identify operational gaps and implement corrective and preventive actions to improve performance. Drive continuous improvement initiatives across processes, workflows, and customer service operations. Analyze operational data and prepare regular performance reports and business reviews. Work closely with internal departments and international stakeholders to ensure alignment on operational objectives and service requirements. Manage operational escalations and support effective crisis and issue resolution. Ensure compliance with company policies, client requirements, and operational procedures. Develop and implement action plans to improve team productivity, efficiency, and customer satisfaction. Support capacity planning, resource allocation, and operational forecasting as required. Promote a culture of accountability, performance, continuous improvement, and customer focus.<br>Requirements3+ years of experience managing customer service, contact center, or BPO operations. Proven experience managing 50+ team members. Bachelor's degree or higher. Native Arabic with B2+ English proficiency. Strong understanding of the Saudi and GCC customer landscape. Strong knowledge of customer service and contact center operational KPIs. Advanced Microsoft Excel skills. Experience with Power BI, Tableau, Looker, or similar business intelligence and reporting tools. Strong leadership, analytical, problem-solving, decision-making, and crisis-management skills. Proven ability to manage high-volume operations in a fast-paced environment. Strong stakeholder management and communication skills. Experience with international or Chinese companies is highly preferred. Experience in food delivery, e-commerce, internet, fintech, or other high-volume B2C businesses is preferred. Knowledge or experience in process improvement, Lean, or Six Sigma is a plus.<br>What We Offer The opportunity to lead high-volume customer service operations in a fast-paced environment. Exposure to local and international stakeholders. An opportunity to drive operational excellence and continuous improvement. A dynamic environment with opportunities to develop high-performing teams and make a direct impact on business performance.<br>Job Details Job Title: Operations Manager Location: Riyadh, Saudi Arabia Employment Type: Full-time Industry: BPO / Customer Service / Contact Center<br>If you have the operational leadership experience and skills required for this role, we encourage you to apply and join the CsMena team.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Operations Engineer will be responsible for monitoring and controlling the operation of all facility systems and coordinating maintenance-related activities at the Primary Nursery Facility in NEOM.<br> The role will also oversee the delivery of support services, including Janitorial, Horticulture, Pest Control, Waste Management, and Office Services.<br> The Operations Engineer will ensure the safe, efficient, and reliable operation of electro-mechanical systems, monitor service provider performance, ensure compliance with operational KPIs, resolve customer complaints, and continuously identify opportunities to improve facility performance, energy efficiency, and end-user satisfaction.<br> Key Responsibilities Supervise and coordinate the daily operation of all MEP and electro-mechanical systems at the Primary Nursery Facility.<br> Monitor and control equipment including MCCs, pumps, VFDs, fans, instrumentation, emergency generators, AHUs, chillers, and related systems.<br> Plan operational activities, establish priorities, and coordinate maintenance and project-related works.<br> Conduct regular inspections and monitor system performance to ensure facility readiness, reliability, and compliance with operational requirements.<br> Analyze system performance, operating parameters, alarms, and set points, and implement corrective actions and improvement initiatives.<br> Respond promptly to emergencies, major faults, equipment failures, and operational interruptions.<br> Support Root Cause Analysis (RCA), incident investigations, commissioning activities, and the implementation of corrective actions.<br> Manage and monitor contractors and service providers delivering Janitorial, Horticulture, Pest Control, Waste Management, and Office Services.<br> Ensure customer satisfaction by resolving complaints, high-priority tickets, and recurring operational issues while monitoring service delivery against KPIs.<br> Bachelor’s degree in Electrical, Mechanical, Electro-Mechanical Engineering, or a related field.<br> 4–6 years of experience in Facility Management, Facility Operations, or a similar role.<br> Proven experience in the operation and monitoring of MEP and electro-mechanical systems.<br> Good knowledge of facility systems and equipment, including MCCs, pumps, VFDs, generators, AHUs, chillers, fans, and instrumentation.<br> Ability to read and interpret technical drawings and understand MEP commissioning procedures.<br> Experience in contractor management, service provider coordination, and KPI monitoring.<br> Strong knowledge of troubleshooting, problem-solving, Root Cause Analysis (RCA), and corrective action processes.<br> Good communication, leadership, coordination, analytical, and customer service skills.<br> Good command of written and spoken English, with the ability to work effectively under pressure and respond to operational emergencies.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><strong>Role Overview</strong> Position scope, strategic mission, and operating context. Role Mission Drive reliable execution in marketing operations and process governance with clear KPI governance, weekly optimization cycles, and high-quality stakeholder communication. Business Context You will work with cross-functional squads supporting campaigns and delivery systems across MENA markets. This role contributes to our region-country-city operating model and reinforces commercial accountability. You will partner with strategy, delivery, and analytics leads to improve execution quality and speed. Role Snapshot Department: AI &amp; Automation Employment Type: Full Time Work Model: Hybrid Primary Location: Riyadh (Hybrid) with MENA collaboration</p><p><strong>Core Responsibilities</strong> Expected ownership areas and day-to-day execution scope. Own end-to-end delivery for Marketing Operations Manager initiatives, from planning through execution and optimization. Translate business goals into KPI trees, sprint priorities, and measurable weekly actions. Run structured experiments and document performance learnings for scaling decisions. Collaborate with adjacent teams to align creative, technical, and operational dependencies. Maintain QA discipline, reporting clarity, and leadership-ready status updates.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements and Qualifications</strong> Capabilities required to perform the role at a high level. Required Experience 7-10 years of experience in marketing operations and process governance. Hands-on capability with automation SOPs, QA workflows, reporting standards. Strong communication and stakeholder management in cross-functional environments. Data-informed decision making with comfort in KPI and performance analysis. Demonstrated ownership mindset with the ability to execute against deadlines. Preferred Qualifications Experience working across multi-country or multi-region delivery environments. Track record improving conversion quality, efficiency, or operational reliability. Confidence in SOP documentation and process governance.</p>