About the Role

Shawarma Classic is seeking a dedicated Operations Supervisor Food And Beverage to join our team in Jeddah. This full-time position is responsible for overseeing the daily operations across multiple branches, ensuring high standards and efficient performance. The salary range for this role is SAR 7,500 - SAR 11,250.

Role Overview

The Operations Supervisor will play a critical role in maintaining and enhancing the operational excellence of Shawarma Classic's branches. This involves ensuring consistent operational efficiency, upholding high service standards, driving sales performance, and maximizing customer satisfaction. The role also requires strict adherence to company policies, procedures, and industry regulations.

Key Responsibilities

• Oversee daily operations across assigned branches to ensure smooth business flow.
• Monitor branch performance, including sales, labor productivity, operational costs, and profitability.
• Ensure compliance with company SOPs, food safety, hygiene, quality, and health & safety standards.
• Conduct regular branch visits and operational audits to identify gaps and opportunities for improvement.
• Lead, coach, and develop Branch Managers and operational teams.
• Set operational targets and track KPIs and performance results.
• Analyze operational reports and implement corrective and improvement actions.
• Ensure proper staffing levels, scheduling, attendance, and workforce utilization.
• Monitor inventory, wastage, stock availability, and cost control measures.
• Coordinate with HR, Finance, Supply Chain, Marketing, Maintenance, and other departments to resolve operational issues.
• Ensure consistent customer experience and service quality across all branches.
• Handle operational escalations and resolve branch-level issues effectively.
• Support the opening and launch of new branches when required.
• Identify opportunities to improve processes, reduce costs, and increase operational efficiency.
• Prepare regular operational reports and provide recommendations to senior management.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related field.
• Minimum of 5+ years of experience in operations, preferably within restaurants, food & beverage, retail, or multi-branch operations.
• Previous experience managing multiple branches or locations.

Required Skills

• Strong leadership and people-management skills.
• Strong analytical and problem-solving abilities.
• Good knowledge of operational KPIs and cost control.
• Excellent communication and coordination skills.
• Ability to work effectively in a fast-paced, multi-site environment.
• Proficiency in Microsoft Office and operational reporting tools.
• Strong knowledge of SOPs, food safety, and quality standards is preferred.

Application Process

We invite qualified candidates to apply for this opportunity to contribute to the operational success of Shawarma Classic.