Operation Manager Jobs - Jeddah Saudi

AVED is a Jeddah-based real estate development company dedicated to creating innovative, high-quality developments across Saudi Arabia. By combining strategic planning, modern design, and excellence, AVED delivers distinctive projects that redefine luxury living while shaping the future of real estate. Responsibilities The Relationship Manager is a full-time, on-site role based in Jeddah, responsible for building and maintaining strong relationships with clients, investors, and strategic partners while driving sales opportunities for AVED's luxury real estate portfolio. The role includes identifying client needs, presenting premium property solutions, negotiating agreements, managing the sales process, and ensuring an exceptional customer experience. The Relationship Manager will also collaborate with internal teams, generate new business opportunities, monitor market trends, and represent AVED with professionalism to strengthen client relationships and achieve sales targets<br>Qualifications Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field. Proven experience in Relationship Management, Sales, Business Development, or Client Services, preferably within the real estate or luxury sector. Strong interpersonal, negotiation, and consultative sales skills with the ability to build and maintain long-term client relationships. Excellent presentation, communication, and stakeholder management skills. Ability to identify business opportunities, achieve sales targets, and deliver outstanding customer service. Strong organizational, problem-solving, and coordination skills with the ability to manage multiple priorities. Proficiency in Microsoft Office and CRM systems is preferred. Excellent verbal and written communication skills in English; Arabic is an advantage. Professional, customer-focused, and able to work effectively in a collaborative, on-site environment in Jeddah.

Nour Net – Sales Account Manager (Jeddah, Western Region) Nour Net is seeking a high‑impact Sales Account Manager to drive growth across our connectivity, cloud, managed services, and cybersecurity portfolio in the Western Region (Jeddah). If you excel in enterprise client engagement, understand ICT solutions, and consistently deliver revenue, this role is built for you.<br>Key Responsibilities Enterprise Account Management : Manage and expand strategic accounts across Jeddah and the Western Province, ensuring long‑term customer success. ICT Solution Selling : Promote Nour Net’s full suite of services: connectivity, cloud, managed services, and cybersecurity. Pipeline Development : Build a strong pipeline through proactive prospecting and regional market intelligence. Consultative Engagement : Understand customer challenges and deliver tailored ICT and cybersecurity solutions. Cross‑Functional Collaboration : Work closely with presales, delivery, and product teams to ensure seamless solution design. Revenue Achievement : Consistently meet or exceed monthly and quarterly sales targets. Market Awareness :Stay updated on ICT and cybersecurity trends to strengthen customer positioning.<br>Qualifications Bachelor’s degree in Information Technology, Engineering, Business, or a related field. Proven track record in ICT or cybersecurity sales, preferably within the Saudi enterprise market. Strong understanding of connectivity, cloud, managed services, and cybersecurity solutions. Excellent communication, negotiation, and stakeholder‑management skills. Arabic fluency required; English proficiency preferred. Saudi citizen preferred (based on your past instructions).<br>Skills & Competencies CRM & Salesforce Proficiency Cybersecurity & ICT Knowledge Client Relationship Management Sales Forecasting & Reporting Negotiation & Deal Closure Team Collaboration<br>Apply Now If you’re ready to elevate your sales career with one of Saudi Arabia’s leading ICT providers, submit your application today.

Assist the Manager to lead and govern fire and life safety functions. Emphasis placed on the commercial and procurement activities needed to support Qiddiya's Fire and Life Safety framework agreements. Excellence in this role is critical to the smooth and effective work of the third party review consultants and there work across Qiddiya for asset development and land servicing priorities.<br><br>Responsibilities:<br><br>Lead the development and issuance of RFPs in coordination with the FLS Manager Support and lead technical-commercial negotiations with bidders Manage and track service orders Monitor contractual compliance of consultants Maintain framework agreement governance Ensure audit compliance with procurement policies Track all FLS projects and submissions timelines<br><br>Core deliverables:<br><br>Optimum utilization of Qiddiya's Fire and Life Safety framework Negotiated agreements at the framework-level and service order-level Timely review and approval of framework scopes and invoices Fire and Life Safety procurements conducted in accordance with Qiddiya policies<br><br>Requirements<br><br>Bachelor's degree in Engineering (Fire Protection, Civil, Mechanical, or related field), Business Administration, Supply Chain Management, or a related discipline Minimum of 5-7 years of relevant experience in procurement, contracts management, or commercial administration, with exposure to Fire and Life Safety (FLS), fire protection engineering, or built environment/construction projects — preferably within large-scale giga-projects or master-planned developments Strong understanding of procurement processes, RFP development, framework agreements, and contract governance, with familiarity with fire and life safety codes, standards, and third-party review/consultant processes (e.g., NFPA, IBC, or relevant local/international fire safety codes)

We're Hiring | Supply Chain Manager???? Riyadh, Saudi Arabia<br>TSC is partnering with a leading health transformation projects to recruit a highly strategic Supply Chain Manager who will lead key transformation initiatives, including a major supply chain transformation project.<br>This is not a traditional operational supply chain role. We are seeking a seasoned leader who can drive strategic transformation, manage complex projects, engage senior stakeholders, and identify opportunities to enhance supply chain performance across the organization.<br>Key Responsibilities• Lead and oversee strategic supply chain transformation projects.• Drive end-to-end project execution from planning through implementation.• Develop and execute supply chain strategies that improve operational performance and business outcomes.• Identify process improvement and business development opportunities.• Engage and influence executive stakeholders while managing cross-functional teams.• Lead multiple strategic initiatives simultaneously, ensuring timely delivery and measurable impact.<br>Requirements• 20+ years of progressive supply chain experience.• Extensive experience within the Saudi Arabian private sector (mandatory).• Proven track record leading large-scale supply chain transformation and strategic projects.• Strong project leadership experience in complex, multi-stakeholder environments.• Excellent strategic thinking, commercial acumen, and problem-solving capabilities.• Confident communicator with the ability to influence senior leadership and executive stakeholders.• Fluent in both Arabic and English.<br>???? If you have a strong background in strategic supply chain leadership and are ready to drive transformational initiatives, we'd love to hear from you.<br>#Supply Chain #Supply Chain Management #Transformation #Project Management #Healthcare #Saudi Arabia #Riyadh Jobs #Leadership #Executive Search #Hiring #Supply Chain Transformation

The Senior Design Manager at JASARA PMC plays a crucial role in steering architectural design projects for various asset types. This position requires overseeing a dedicated design team and ensuring that all design work aligns with project objectives and quality standards. The Senior Design Manager will facilitate communication among stakeholders and must utilize a strategic approach to deliver imaginative and effective design solutions.<br><br>Requirements<br><br>Key Responsibilities:<br><br> Manage architectural design projects, ensuring adherence to scope and schedule Lead quality assurance protocols and maintain communication with stakeholders Review and refine architectural design processes and outputs, ensuring compliance with project briefs Oversee a team of architects and designers, providing guidance and fostering creative development Ensure integration of various design packages while promoting safety in design practices Collaborate with multidisciplinary teams to create high-quality architectural solutions<br><br>Qualifications:<br><br> Bachelor's or Master's degree in Architecture or a related field Extensive experience in architectural design and project management, preferably in mixed-use developments Proficient with design software such as Revit, Auto CAD, and Adobe Creative Suite Strong communication, leadership, and interpersonal skills, with the ability to negotiate effectively Proven track record in managing complex design projects from inception to completion Familiarity with sustainability principles in design and construction<br><br>Desired Skills:<br><br> Experience in Hidden Marina projects is a plus Strong organizational skills and attention to detail with the ability to meet tight deadlines<br><br>Benefits<br><br>Competitive salary and benefits package Opportunity to work in a dynamic and growing organization Be part of a collaborative and supportive team

We're Hiring | Assistant Manager Compliance<br>On the behalf of our highly esteemed PIF (Manufacturing Client), We are looking for a Assistant Manager Compliance to support the development and execution of a world-class Governance, Risk & Compliance (GRC) framework during our startup phase.<br>This is an exciting opportunity for a compliance professional who is passionate about corporate governance, regulatory compliance, risk management, and building robust compliance programs within a dynamic manufacturing environment.<br>Key Responsibilities Implement and monitor corporate compliance programs across manufacturing and corporate functions. Ensure compliance with Saudi regulations, including PDPL, SASO, Local Content requirements, AML, and Anti-Bribery standards. Support enterprise risk management (ERM), internal controls, and policy governance. Conduct compliance investigations, risk assessments, and contract compliance reviews. Monitor third-party compliance and collaborate with procurement and commercial teams. Develop compliance dashboards, KPIs, and executive reports using digital tools. Deliver compliance awareness and training programs across the organization. Coordinate with legal counsel and Saudi regulatory authorities on compliance matters.<br>What We're Looking For✔ Bachelor's or Master's degree in Law.✔ 5–7 years of compliance experience within manufacturing, industrial, automotive, or similar sectors.✔ Strong knowledge of Saudi regulations, including PDPL, SASO, Local Content frameworks, AML, and international compliance standards.✔ Experience with GRC systems, compliance analytics, policy development, and internal controls.✔ Professional certifications such as CCEP, GRCP, or CCO are highly desirable.✔ Excellent communication and stakeholder management skills.✔ Professional proficiency in English; Arabic is an advantage.

We are seeking an experienced Planning Manager to lead project planning and scheduling activities across construction projects. The ideal candidate will have a strong background in project controls, scheduling, progress monitoring, and resource planning, ensuring projects are delivered on time, within budget, and in accordance with contractual requirements.<br>Key Responsibilities<br>Develop, maintain, and update project master schedules using Primavera P6. Prepare baseline schedules, recovery schedules, and look-ahead programs. Monitor project progress, identify delays, and recommend corrective actions. Perform critical path analysis and evaluate schedule risks. Coordinate planning activities with project management, engineering, procurement, and construction teams. Prepare weekly and monthly progress reports, dashboards, and executive presentations. Monitor project performance against approved schedules and contractual milestones. Support Extension of Time (EOT) claims through schedule analysis and documentation. Ensure compliance with project planning standards, reporting procedures, and client requirements. Lead, mentor, and develop Planning Engineers within the project team.<br>Qualifications<br>Bachelor's Degree in Civil Engineering, Construction Management, or a related discipline. Minimum 10 years of experience in construction planning, with at least 3 years in a Planning Manager role. Proven experience in managing planning activities for large-scale construction projects. Strong analytical, leadership, communication, and problem-solving skills. Ability to work effectively in a fast-paced, site-based project environment.<br>Technical Skills<br>Primavera P6 – Mandatory. Advanced proficiency in Microsoft Excel. Experience with Power BI for reporting and dashboards. Proficiency in Microsoft Project (MS Project). Experience with Aconex and/or Oracle Primavera Unifier is preferred. Familiarity with SAP or Oracle ERP systems is an advantage. Basic knowledge of Auto CAD and construction drawings.

We are seeking an experienced BIM Manager to lead BIM and Digital Engineering delivery on a major construction project in Saudi Arabia.<br>Key Responsibilities:Lead the project BIM and Digital Engineering strategy. Develop and manage BIM Execution Plans (BEP) and ensure compliance with EIR requirements Administer Autodesk Construction Cloud (ACC) as the Common Data Environment (CDE). Manage ACC workflows, approvals, permissions, RFIs, submittals, transmittals, and issue tracking. Lead model coordination, clash detection, and multidisciplinary BIM integration. Coordinate BIM deliverables across all subcontractors and stakeholders. Ensure compliance with ISO 19650 Information Management standards. Support 4D planning, construction sequencing, 5D integration, and digital handover requirements. Develop BIM KPI dashboards, conduct audits, and report BIM performance to project leadership.<br>Qualifications:Bachelor's Degree in Engineering, Architecture, Construction Management, or related discipline Minimum 10 years of BIM & Digital Engineering experience Minimum 5 years as a BIM Manager on major construction projects Proven hands-on experience with Autodesk Construction Cloud (ACC) administration Strong experience managing multiple subcontractors and federated BIM models Excellent knowledge of ISO 19650, BEP, EIR, MIDP, and TIDP processes Experience on large-scale building, infrastructure, or mixed-use developments<br>Technical Skills:ACC (Autodesk Construction Cloud) Autodesk Docs, Build & BIM Collaborate Pro Revit, Navisworks, Civil 3D & Auto CADPower BI (Preferred) Microsoft Office<br>Key Competencies:BIM & Digital Engineering Leadership ACC / CDE Administration Model Coordination & Clash Detection ISO 19650 & Information Management Subcontractor & Stakeholder Management Construction BIM & Digital Handover KPI Reporting & Performance Monitoring<br>???? Interested candidates are invited to share their updated CVs by applying through Linked In or sending them directly to email.

???? Location: Jeddah, Saudi Arabia We are looking for an experienced Organizational Development Manager to join our HR team and lead strategic OD initiatives that drive organizational effectiveness and business growth. The successful candidate will be responsible for organizational design, workforce planning, competency frameworks, performance management, succession planning, talent development, and change management across a dynamic retail organization. Requirements:7+ years of experience in Organizational Development or HR Strategy. Strong background in organization design, performance management, and competency frameworks. Experience in retail, FMCG, luxury retail, or manufacturing is preferred. Excellent analytical, leadership, and stakeholder management skills. Fluency in Arabic and English. What You'll Lead:Organizational Design Performance Management KPI Frameworks Succession Planning Workforce Planning Competency Frameworks Job Evaluation & Grading Talent Development Change Management

RAIHAN ASLAM INTERNATIONAL COMPANY LTD is looking for Showroom Manager Key Points*Company will provide visa for no cost at all.*Free food and accommodation*Yearly Vacation with Two way air ticket.*ETC*কোম্পানি সম্পূর্ণ বিনামূল্যে ভিসা প্রদান করবে।*বিনামূল্যে খাবার এবং বাসস্থান*যাতায়াতের বিমান টিকেটসহ বার্ষিক ছুটি।Job Description / Responsibility Job in a company in Saudi Arabia, Bangladeshi-owned company. Attend customer Lead team Communicate with management You should have great personality and ability to learn new thing. Educational Requirements Bachelor of Business Administration (BBA) Bachelor of Commerce (BCom) Skills Required: Client Service, Computer Literacy, Learning Skills, Honest and dedicated, professional appear Additional Requirementsসৌদি আরবে, বাংলাদেশী মালিকানা কোম্পানি.আপনার চমৎকার ব্যক্তিত্ব এবং নতুন কিছু শেখার সক্ষমতা থাকা উচিত।Job Location Saudi Arabia Salary Tk. 65000 - 75000 (Monthly)

HSE MANAGER – LUXURY HOSPITALITY PROJECTSLocation: Riyadh Reporting To: Project Director / Project Executive Sector: Luxury Hospitality / Hotels / Resorts / Mixed-Use Employer: Tier-1 / International Contractor<br>ROLE PURPOSELead the Health, Safety & Environmental function for a major luxury hospitality development, ensuring world-class HSE performance, regulatory compliance and a strong Zero Harm culture across the project. The HSE Manager will provide strategic leadership to project management, construction teams and subcontractors, while serving as the principal HSE interface with the Client, PMC, Consultant and relevant Saudi authorities.<br>KEY ACCOUNTABILITIESLead and implement the project HSE strategy, governance and assurance framework in line with company, client and Saudi requirements. Drive a proactive Zero Harm culture, embedding safety leadership and accountability at every level of the project. Ensure compliance with applicable KSA HSE legislation, Saudi Building Code, Civil Defense requirements, ISO 45001/14001 and contractual obligations. Provide senior HSE leadership across all construction, MEP, façade, fit-out, commissioning and specialist hospitality works. Identify and manage critical project risks including lifting, work at height, temporary works, excavation, electrical, confined space, hot works, fire/life safety and SIMOPS. Lead HSE governance of all subcontractors and specialist contractors, ensuring consistent standards and performance. Establish robust risk assessment, Permit-to-Work, RAMS, inspection, audit and assurance systems. Lead incident prevention, investigation and root-cause analysis, ensuring effective corrective and preventive actions. Develop and maintain effective Emergency Response and Crisis Management arrangements. Oversee occupational health, worker welfare, heat-stress management and environmental performance. Establish meaningful leading and lagging HSE KPIs, dashboards and executive reporting. Conduct regular leadership safety tours, management reviews and performance interventions. Act as the senior HSE representative in Client/PMC/Consultant meetings and regulatory engagements. Empower the HSE team with the authority to intervene and stop unsafe work where required. Continuously improve project HSE performance through benchmarking, lessons learned and industry best practice. CANDIDATE PROFILE12–18+ years of progressive HSE experience in major construction/EPC environments.5+ years in HSE Manager / Senior HSE leadership roles on major projects. Proven experience with Tier-1/international contractors. Strong track record in luxury hotels, resorts, hospitality, mixed-use or mega developments. Previous KSA/GCC experience is highly preferred. Experience managing large, multicultural workforces and multiple specialist subcontractors. Strong Client, PMC, Consultant and authority-facing experience. Demonstrated delivery on large-scale, high-value projects. QUALIFICATIONSDegree in HSE, Engineering, Environmental Science, Construction Management or related discipline. NEBOSH International Diploma or equivalent – preferred. NEBOSH IGC – minimum. ISO 45001 Lead Auditor/Internal Auditor – preferred. ISO 14001 knowledge/qualification – preferred. Relevant professional HSE membership/certifications. CORE COMPETENCIESStrategic HSE Leadership | Construction Safety | Risk Management | Contractor Management | Saudi Regulatory Compliance | Client & Stakeholder Management | Incident Prevention | Emergency Management | HSE Assurance | Environmental Management | Safety Culture | Executive Reporting<br>SUCCESS PROFILEThe successful candidate will be a visible, credible and commercially astute HSE leader capable of influencing senior project leadership while maintaining uncompromising safety standards. Experience delivering 5-star hospitality or destination projects in Saudi Arabia, particularly within a Tier-1 contractor environment, will be a significant advantage.

Position: Manager<br>Department: Management & Technology Consulting<br>Reports To: Senior Manager / Associate Director<br>Job Purpose The Manager is the first full managerial role in the consulting track. The role holds end-to-end accountability for engagement delivery, carries exposure to the commercial performance and P&L of assigned engagements, and is responsible for developing the team. The Manager leads engagements from mobilisation to close-out, owns the quality and profitability of their workstreams, builds trusted senior-client relationships, and contributes actively to business development.<br>Key Responsibilities Project & Engagement Delivery Lead engagements from mobilisation through close-out, owning scope, plan, and delivery. Manage engagement budgets, margins, resourcing, and quality, and maintain RAID governance. Deliver consistently on time and within scope, applying strong quality-assurance and cost-optimisation discipline. Build senior-client confidence and maintain executive visibility throughout delivery.<br>Technical & Analytical Work Apply advanced problem-structuring to complex and ambiguous client issues. Ensure quality, logic, and consistency across all deliverables. Co-create solutions with clients and bring innovation to how problems are solved. Strengthen the practice's engagement tools, frameworks, and reusable methodologies.<br>Business Development & Client Growth Own the development and commercial shaping of multiple proposals and lead pursuit strategy. Maintain and expand a personal opportunity pipeline. Lead client presentations, scope discussions, and methodology walkthroughs. Identify cross-service opportunities and repeat mandates, and sponsor opportunity conversion from existing delivery teams.<br>Commercial & Collections Support the commercial health of owned engagements, including timely invoicing and follow-up to close pending payments.<br>People & Leadership Allocate and supervise Senior Consultants, Consultants, Associate Consultants, and Analysts across owned workstreams. Provide coaching, feedback, and development to the team. Model professional conduct and the Company's values.<br>Qualifications Bachelor's degree in a relevant discipline (business, engineering, finance, technology, or a related field). A Master's / MBA or relevant professional certification is an advantage. Strong command of analysis and presentation tools, including Excel and Power Point.<br>Skills & Competencies Strong analytical and problem-structuring ability. Commercial and financial acumen, including budget and margin management. Strong presence during client engagements and credibility with senior stakeholders. Team leadership, delegation, and coaching. Excellent communication and stakeholder management. Sound judgement and composure under pressure. Quality-assurance discipline and attention to detail. Strong and proven negotiation skills with clients and stakeholders. Bilingual, English and Arabic (Mandatory)<br>Key Performance Indicators (KPIs) On-time, in-scope, on-margin delivery of owned engagements. Deliverable quality and low rework. Pipeline and proposal contribution. Collection performance on owned engagements. Development and progression of coached team members.<br>Working Relationships Internal Senior Consultants, Consultants, Associate Consultants, and Analysts Senior Manager / Associate Director Shared Services (Human Resources, Finance, Administration) All Business Units<br>External Clients and client stakeholders Subcontractors, associates, and delivery partners Suppliers and third-party providers relevant to engagements Industry contacts at events and forums<br>Experience Minimum 7–9 years of relevant management consulting experience. Proven track record of leading workstreams or engagements independently, on time and within scope. Experience managing junior team members and senior-client relationships. Multi-sector or multi-client exposure is preferred.<br>Personal Attributes Strong sense of ownership and accountability. Proactive and self-motivated. Client-focused with a service-oriented mindset. Composed and considerate under pressure. Collaborative and team-oriented. Able to handle confidential information with discretion. Adaptable and eager to keep learning.

About noon<br>noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019.<br>The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.<br>noon’s fastest hyper-local delivery platform, Noon Minutes offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE, KSA and Egypt, offering thousands of products to customers in record time.noon’s mission: Ring every doorbell, everyday.<br>About the role:<br>We at noon minutes are looking for talented Category Manager to be a significant member of the Commercial Team, serving multiple platforms across noon Group, with a strong bias for action and keen work ethic to exceed our already ambitious growth targets.<br>What you'll do:<br>Support the development of the overall category roadmap and vision, and directly take responsibility for achieving revenue and gross margin targets for relevant categories across multiple platforms at noon Define the optimal assortment, plan stock responsibly, drive pricing decisions for P&L efficiencies while maintaining competitiveness, sourcing new brand partnerships and executing product launches Collaborate with vendors in your category to source marketing investments and ensure campaigns are executed to the highest standards, while working closely with the Ads team. Ensure customer experience is always at the forefront of all category decisions through a compelling assortment that is carefully curated to serve all relevant customer types, thoughtful in-app merchandising and best-in-class product content Implement the perfect consumer journeys through our host of channels by combining a deep understanding of the category and our customer base Develop long-standing relationships with distributors and brands to identify and address any gaps, increase consumer engagement through innovative campaigns, and drive adoption of noon’s full suite of in-app and out of app tools Work seamlessly on cross-functional obligations (including, but not limited to, in-stock, operations, customer service, growth and legal teams) to continuously improve the platform and experience, utilizing data insights to identify priority tasks Stay up-to-date with regional competitors and global business trends, reviewing critical information as it becomes available and innovating the product offering Help develop the next wave of talent by sharing learnings and training junior team members to become future category leaders.<br><br>What you’ll need:<br>Bachelor’s degree in Business Management or a similar field You will have at least 5 years of successful sales & business development experience, preferably in e-commerce, or offline retail with P&L management Strong bias for action & resourcefulness is paramount - we are growing at a rapid pace and you will be expected to meet ambitious targets within a highly competitive environment Advanced comprehension of Excel/Google Sheets with a strong appreciation for data analytics is key Experience working on cross-functional projects and delivering outstanding results in previous roles<br>Who will excel?<br>We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original.<br> noon is not for everyone; readiness to adapt, pivot, and learn is essential.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Helpdesk Manager based in Saudi Arabia.<br><br>As Helpdesk Manager, you’ll establish and lead a unified Tier 1 support function serving a global community of users. You’ll manage a small team of Helpdesk Officers, setting clear standards for service quality, responsiveness, triage, and resolution. The role combines people leadership with operational ownership, ensuring support requests are handled consistently and efficiently. You’ll work closely with engineering, product, and external partner teams to identify recurring issues, improve processes, and strengthen the overall user experience. You’ll also help shape support frameworks and collaboration models across a distributed, international organization. This is a purpose-driven, remote environment where empathy, accountability, organization, and problem-solving are highly valued. The role offers an opportunity to make a meaningful impact through technology and high-quality support.<br><br>Accountabilities<br><br>Establish, structure, and lead a unified Tier 1 helpdesk serving as the primary point of intake, triage, and resolution for user support requests. Recruit, onboard, manage, and develop a small team of Helpdesk Officers. Provide day-to-day leadership, coaching, mentoring, and performance support to ensure consistent and high-quality service delivery. Establish clear processes and expectations for response times, ticket ownership, prioritization, escalation, and resolution. Manage support requests through appropriate helpdesk and ticketing platforms, ensuring issues are tracked and handled in an accountable manner. Identify recurring support patterns, emerging issues, and bug trends and communicate relevant insights to Engineering and Product teams. Collaborate with product and engineering stakeholders to contribute user feedback, feature suggestions, and support insights to product planning and development processes. Coordinate with Tier 2 teams and external partner organizations to ensure effective routing, escalation, and handover of complex support requests. Contribute to the development of service documentation, scopes of work, partnership agreements, and support frameworks. Participate in project status meetings, planning sessions, partnership discussions, and strategic initiatives. Build strong working relationships across distributed, inter-organizational, and cross-cultural teams. Promote a customer-focused support culture centered on empathy, clarity, ownership, and continuous improvement. Maintain flexibility to travel internationally, including at least once per year to meet with wider teams and partners.<br><br>Requirements<br><br>Bachelor’s degree in a relevant discipline or equivalent professional experience, combined with a strong commitment to continuous learning. Demonstrated experience managing a helpdesk, customer support, technical support, or similar service function. Previous experience leading, supervising, coaching, or developing a small support team. Familiarity with helpdesk and ticketing platforms such as You Track, Zendesk, Freshdesk, or similar systems. Strong understanding of structured support operations, including ticket triage, prioritization, escalation, resolution, and service accountability. Proven ability to collaborate across organizational boundaries and build productive relationships with internal and external partner teams. Excellent written, verbal, and interpersonal communication skills. Strong organizational and problem-solving abilities, with the capacity to bring structure and clarity to complex support situations. Ability to work effectively in a fully remote, distributed, international, and cross-cultural environment. Strong attention to detail, ownership, and accountability when managing user issues and team responsibilities. Adaptable and calm under pressure, with the ability to manage changing priorities and ambiguity. A service-oriented mindset and genuine motivation to understand and respond to the needs of a global user community. Familiarity with Bible translation technology or related nonprofit, language, or publishing ecosystems is an advantage but not required. Willingness and ability to travel periodically to meet with colleagues and partner organizations.<br><br>Benefits<br><br>Fully remote, global working environment. Part-time schedule of approximately 20 hours per week. Opportunity to lead and develop a dedicated helpdesk function serving users across multiple countries and regions. Meaningful opportunity to contribute to a mission-driven technology and support environment. International and multicultural collaboration with colleagues, engineering teams, product teams, and partner organizations. Opportunity to influence support processes, service standards, and continuous improvement initiatives. Professional growth through leadership, cross-functional collaboration, and exposure to global operations. Purpose-driven work supporting technology that helps language communities access resources and participate more fully in education, communication, and other opportunities. Regular interaction with diverse teams and stakeholders across a distributed global organization.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The AI-powered OS for beauty, <br>wellness and self-care<br><br>About Fresha<br><br>Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.<br><br>Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.<br><br>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.<br><br>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.<br> <br>Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.<br> <br>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.<br>Role Overview<br> <br>Given our exciting and progressive growth plans, we are looking for a driven Junior Account Manager to come and join our global business.<br> <br>Reporting directly to the Head of Account Management, and working with our Partners and our Sales and Onboarding teams, you will be accountable for building long-term relationships and driving growth (up-sell/cross-sell) & retention/monetisation of the Fresha platform.<br> <br>This is a great opportunity for someone looking to take the next step in their sales career. You could be a sales/business development representative that wants to transition into working with existing customers, or you have had relationship management experience in another CSM/AM role but would love to work with the customer Base that Fresha assists - The attitude to want to learn and develop, and desire to achieve targets are what we really value.<br> <br>What you will be doing<br>KPIs - Accountable for meeting key performance indicators on monetisation, retention, and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform<br>Upselling - Effectively analyse reports and execute plans to upsell and increase monetised revenue generated from existing accounts<br>Engagement - Ensure strong Partner Experience by building meaningful relationships by attending online video meetings with your accounts<br>Consistency - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn This list is not exhaustive and there may be other activities you are required to deliver<br><br><br> <br>What we are looking for<br>Languages - Fluent in Arabic + English<br>Commercial Growth - Demonstrable experience in effectively managing and driving commercial growth in large account bases, ideally in the Saa S industry<br>Experience - 1-2 years experience as an SDR and 1-2 years experience as a revenue generating account manager<br>Motivation - Shown to be commercially motivated with an ability to adapt and achieve targets<br>Initiative - Self-starter and proactive approach<br>Adaptability - Comfortable working in a fast-paced and changing environment<br>SMB - Experience selling into SMB<br>Communication - Excellent communication and listening skills<br>Planning Skills - Excellent time management<br>Work Ethic - High work ethic<br>Creative Thinking - Problem-solving mindset<br><br><br> <br>At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.<br>Interview Process<br>Screen Call - Video-call with a member from the Talent Team (30m)<br>Skills & Experience - Video interview with Hiring Manager (45m)<br>Presentation - Task based Video Interview with Hiring Team (60m)<br><br><br> <br>We aim to finalise the entire interview process and deliver feedback within 2 weeks.<br> <br>Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.<br><br>Inclusive workforce <br> <br>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.<br> <br>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.<br> <br>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.<br> <br>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.<br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Purpose<br><br>The Sales & Leasing Performance Unit (PU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organization. Strategic objectives include ensuring the development of sales and leasing best practices to support the Sales & Leasing Operations team within the organization, ensuring consistency across projects, supporting the ongoing training & development of sales and leasing team members, and providing guidance and support as it relates to implementation of procedures and tools.<br><br>The Sales & Leasing PU develops and manages policies and procedures, standardized documents and templates, sales and leasing tools, and sales and leasing operations. The unit will also develop and manage an online training academy that will have sales and leasing curriculum as its core function. The unit will further develop and manage the sales and leasing customer journey to support the requirements for sales and leasing of each of the asset class development Business Units, including CRM, digital tool requirements and experience center requirements and ongoing management of the Sales and Leasing operations. The Sales & Leasing PU team will also provide current market intelligence and benchmarking as required to support the sales and leasing team.<br><br>The Programs & Learning Manager will be responsible for developing, implementing and continuous improvement of high-quality, engaging, and industry-relevant learning content for an online academy focused on best practices in real estate sales and leasing. Collaborating with subject matter experts, instructional designers, and stakeholders to create and deliver content for the curriculum.<br><br>Role Description<br><br>Core Accountabilities<br><br>Responsibilities include, but are not limited to:<br><br>Strategic Responsibilities <br><br>Curriculum Development & Design:<br><br> Support in the development and implementation of a comprehensive curriculum strategy that meets the needs of real estate professionals, focusing on topics such as sales techniques, sales and leasing best practice and product information Support in creating structured online courses and training pathways that reflect industry standards and align with Qiddiya Objectives Support in ensure the curriculum reflects current industry trends, standards, and practices, incorporating feedback from learners, instructors, and industry experts Regularly review and update course content to maintain relevance, accuracy, and high-quality standards<br><br>Stakeholder Collaboration:<br><br> Collaborate with Qiddiya's Sales and Leasing Operations team, instructional designers and external experts to ensure content quality and relevance Support in presenting curriculum strategies, updates, and outcomes to senior leadership, incorporating feedback into continuous improvements<br><br>Market Trends & Innovation:<br><br> Stay informed in real estate education and e-learning to ensure the academy remains at the forefront of the industry Integrate innovative teaching methodologies and technologies into curriculum delivery<br><br>Operational Responsibilities <br><br>Content Development & Quality Assurance:<br><br> Support in oversight of the development of course content specific to sales and leasing and skill building, including video lectures, e-learning modules, quizzes, assignments, and interactive activities Ensure all course content is regularly reviewed and updated to maintain accuracy, relevance, and high-quality standards<br><br>Collaboration with Subject Matter Experts (SMEs):<br><br> Identify and collaborate with internal and external subject matter experts to gather insights and ensure the technical accuracy of the curriculum including projects that are being developed by Qiddiya Coordinate workshops, webinars, and masterclasses led by industry leaders to supplement the core curriculum Manage relationships with industry professionals, real estate experts, and guest instructors to enrich the learning experience with real-world perspectives<br><br>Assessment and Evaluation:<br><br> Support in developing assessments, case studies, and practical exercises to measure learners' understanding and application of the content Support in making assessments to monitor the progress of learners and make improvements to the course materials as needed<br><br>Program Delivery and Evaluation:<br><br> Define clear learning objectives and develop assessment tools to measure training effectiveness Collect and analyse data from learners to refine course content and delivery methods<br><br>Quality Assurance and Compliance:<br><br> Ensure training programs adhere to quality standards and best practices Support in review course content for accuracy, relevance, and compliance with industry regulations<br><br>Continuous Improvement Initiatives:<br><br> Support in soliciting feedback from participants, instructors, and stakeholders to identify areas for improvement Stay updated on emerging trends and technologies in online education to enhance the effectiveness and relevance of training programs<br><br>People Responsibilities <br><br>Team Management<br><br> Lead and mentor a team of curriculum developers and Instructional Designers, fostering a culture of collaboration and excellence Set performance goals, monitor progress, and provide ongoing support to ensure timely delivery of objectives<br><br>Resource Allocation:<br><br> Manage budgets, expenses, and other resources in accordance with organizational guidelines<br><br>Requirements<br><br>Knowledge, Qualifications & Skills required<br><br>Essential (must have to perform the role)<br><br> Bachelor's degree or equivalent in Education, Instructional Design, Real Estate Management, Business Administration, or a related field +8 years of managerial experience in curriculum, instructional design or education with at least 2 years in a management or leadership role Experience in developing training curricula, course outlines, lesson plans and learning materials Experience working with e-learning platforms, learning management systems (LMS), and digital content creation tools A proven track record of developing and delivering online training programs, ideally within the real estate sector or related industries Comprehensive understanding of real estate / training industry High level of integrity, drive and intellectual curiosity is vital Excellent verbal, written and presentation skills to communicate with learners, instructors, and stakeholders Sincere enthusiasm for Qiddiya generating a genuine strong commercial narrative Able to multi-task and handle multiple projects simultaneously Astute networker, able to build deep relationships within and across industry sectors, always looking to help foster connections with other people Strong project organizational and project management skills<br><br>Desirable (advantageous)<br><br> Arabic & English speaker - Written & Spoken

Job Purpose The Governance, Risk & Compliance (GRC) Manager is responsible for leading and overseeing the organization’s governance, risk management, and compliance framework. The role ensures alignment with regulatory requirements, corporate strategy, internal policies, and international standards, while safeguarding the organization from operational, financial, regulatory, and reputational risks. This position plays a key role in strengthening corporate governance, enhancing internal controls, promoting a risk-aware culture, and ensuring that business operations are conducted in compliance with applicable laws, regulations, and best practices.<br>Key Responsibilities Governance Establish, implement, and maintain a corporate governance framework aligned with regulatory requirements and best practices. Ensure proper implementation of policies, procedures, authority matrices, and internal controls across the organization. Support Board and committee governance processes, including Audit Committee, Risk Committee, and other governance forums. Monitor governance practices and recommend improvements to enhance transparency, accountability, and decision-making. Ensure governance documentation, charters, and related records are maintained accurately and updated when required. Enterprise Risk Management Develop and implement an enterprise-wide risk management (ERM) framework. Identify, assess, monitor, and report key risks, including operational, financial, strategic, compliance, and reputational risks. Maintain and update the corporate risk register in coordination with relevant departments. Ensure risk mitigation plans are developed, assigned, implemented, and monitored effectively. Conduct periodic risk assessments and provide recommendations to reduce exposure and improve business resilience. Compliance Management Ensure compliance with applicable laws, regulations, industry standards, and internal policies. Develop, review, and enforce internal compliance policies and procedures. Monitor regulatory changes and assess their impact on the organization’s operations. Oversee compliance reviews, audits, and regulatory reporting requirements. Identify compliance gaps and work with relevant stakeholders to implement corrective actions. Internal Controls & Audit Coordination Design, implement, and monitor internal control systems to safeguard company assets and ensure operational effectiveness. Coordinate with Internal Audit, external auditors, and relevant departments during audit activities. Track audit findings and ensure timely closure of corrective action plans. Monitor the effectiveness of internal controls and recommend improvements where required. Support management in addressing control weaknesses and reducing audit risks. Policies & Procedures Management Develop, review, update, and maintain corporate policies and procedures across key functions, including HR, Finance, IT, Operations, and other departments. Ensure policies are properly communicated, understood, and implemented across the organization. Standardize policy governance and ensure periodic reviews are conducted. Work with department owners to ensure procedures are practical, compliant, and aligned with business requirements. Reporting & Analytics Prepare periodic GRC reports for senior management, executive leadership, and Board-level committees. Report on risk exposure, compliance status, audit findings, internal control effectiveness, and mitigation progress. Develop and maintain GRC dashboards, KPIs, and performance indicators. Provide clear insights, trends, and recommendations to support informed decision-making. Ensure GRC reporting is accurate, timely, and aligned with management expectations. Training & Awareness Develop and conduct GRC awareness programs across the organization. Promote a culture of compliance, accountability, ethics, and risk awareness. Provide guidance to departments on governance, risk, compliance, policies, and internal control requirements. Support employees and leaders in understanding their responsibilities related to GRC. Strategic Advisory Align the GRC strategy with corporate objectives and business priorities. Advise executive management on governance, risk, and compliance implications of business decisions. Support strategic initiatives by identifying risks, compliance considerations, and control requirements. Recommend practical solutions that balance regulatory compliance, risk mitigation, and business efficiency.<br>Key KPIsCompliance rate with policies, procedures, and applicable regulations. Number of audit findings and audit closure rate. Effectiveness of risk mitigation plans. Reduction in compliance violations and control breaches. Internal control effectiveness. Timeliness and accuracy of GRC reporting. Completion rate of policy reviews and updates. Completion rate of GRC awareness and training programs.<br>Qualifications & Requirements Education Bachelor’s degree in Business Administration, Finance, Accounting, Law, Risk Management, Governance, or a related field. Master’s degree in Business Administration, Risk Management, Compliance, or a related field is preferred.<br>Professional Certifications Preferred certifications include one or more of the following:GRCP – Governance, Risk and Compliance Professional. GRCA – Governance, Risk and Compliance Auditor. CRMA – Certification in Risk Management Assurance. CIA – Certified Internal Auditor. CISA – Certified Information Systems Auditor. ISO 31000 Risk Management certification. ISO 37301 Compliance Management certification. PMP or equivalent certification is an advantage.<br>Experience Minimum 7–10 years of experience in governance, risk management, compliance, internal controls, audit, or related fields. Proven experience in establishing or managing GRC frameworks. Experience in enterprise risk management, policy governance, compliance monitoring, and audit coordination. Experience working with senior management, committees, internal audit, external auditors, and regulatory stakeholders. Experience in Saudi regulatory environments is preferred.<br>Technical & Professional Skills Strong knowledge of governance frameworks, ERM, compliance management, and internal control practices. Strong understanding of applicable laws, regulations, and regulatory compliance requirements. Ability to develop policies, procedures, risk registers, compliance reports, and executive dashboards. Strong analytical skills with the ability to assess risks and recommend practical mitigation actions. Strong reporting, documentation, and presentation skills. Ability to manage audits, track findings, and ensure closure of corrective actions. Strong stakeholder management and communication skills. High level of integrity, confidentiality, and professional judgment.<br>Competencies Strategic thinking. Risk awareness and sound judgment. Analytical thinking. Attention to detail. Leadership and accountability. Communication and influence. Problem-solving and decision-making. Stakeholder management. Integrity and professionalism. Continuous improvement mindset.

About BSF:<br>Banque Saudi Fransi (BSF) is a leading financial institution built on a bold vision, to merge Saudi leadership with international standards, from day one, we have gone beyond conventional banking empowering ambition, enabling growth, and shaping lasting legacies. Apply and Be part of a dynamic team that empowers progress for individuals, businesses, and society.<br>BSF Values: <br>We are BSF - Always putting the needs of our people, customers, shareholders and society ahead of our own personal agenda. We are a community that we defend and protect, always. True to ourselves, always - We are honest with one another, even at the risk of temporary disharmony. It is never personal. Us before me - We put ideas before ego and leverage the expertise of others. Keep it simple - We strive to make everything we do as simple as possible. We set our people up for success and then get out of their way. We only need to be asked one. We own it. Winning is fun - We seek to be number one in the hearts and minds of our people, customers and shareholders. We have limitless ambition and the drive to win. Think big, act quick - We think long-term in our decisions, but we make them quickly and have a bias towards action<br>Location: Riyadh, Saudi Arabia<br>Your Key Responsibilities:<br>Will be responsible to the building of all customer experience insights and reports within the bank covering the internal KPIs and external voice of customer related Build and manage the Customer experience Dashboards to be presented based on the different levels of the organizations Conduct multiple analysis and adhoc research to cover the customer satisfaction and operational Insights to represent the value of CXFamiliar with data analytics tools and techniques where he can create analysis and dashboards from scratch Manage the Market Research and Mystery shopping activity across bank for both Personal and wholesale banking Define needed surveys and questionnaires to be measured across different customer’s segments and personas Reporting to the senior manager of Customer Experience insights, you will be the focal point for all CX Champions across the Bank and will be accountable for their understanding and execution of their responsibilities. Coordinate with Business Lines in developing initiatives that address most relevant levers of enhancing CX, and support BLs in the Closed Loop Feedback (huddles, call backs, etc.) and escalation processes Ensure consistency and quality across the CX dashboards and researches Ensure delivery of all change initiatives across the Bank related to CXFollow-up on initiatives related to enhancing CX across all Bank Channels Ensure timely delivery and project goals are being met Eliminate roadblocks or escalate them to the CX Committee Present progress of initiatives in all CX forums Report progress to the Head of Group Customer Experience, including health checks on the CX program and on-going initiatives Co-ordinate business line CX initiatives, measure progress against targets, success and advocacy Ensure consistency and quality in the business lines across inner and outer loop processes Support follow-up and escalation process for closed loop feedback Review call-back reports and support huddles and coaching when needed Facilitate cross-functional initiatives and collaboration while clearing and roadblocks Oversee the global CX training program development Design training and motivational initiatives to drive customer advocacy in the bank’s employees Coordinate with HR to include NPS in introduction training Communicate bank’s goals and success stories with regards to NPSCX program updates and news Effective CLF management by the front line and celebrating CX champions Collaborate with Business Line heads to identify, develop & meet professional development requirements Conduct tailored training for the branch staff on topics related to the CX program Circulate memos related to the CX program based on input from the team Team Management: Operation, Lead, motivation and performance<br>Qualifications & Experience:<br>Bachelor in Business Administration (or similar admin program) Minimum 5 years of experience in a similar role in a banking environment Being a ‘banker’ will be an advantage, but is by no means critical<br>Knowledge & Skills:<br>Good level of understanding of customer experience strategy and objectives Strong program management skills and organizational skills essential to manage several projects Structured communication and persuasion skills required to move departments and people to action Exceptional analytical skills, high energy and motivational drive will be wording that others will have used to describe you. Data-driven mentality and a sound business judgement through strong analytical thinking. Ability to priorities competing demands efficiently. Strong planning and organizational skills Whilst speaking Arabic will take you places here, fluency in English is a must. Highly customer-centric with a passion to deliver a best-in-class customer experience High levels of personal and professional integrity A positive, self-sufficient individual with excellent communication skills, intellect and energy Very sound judgment and business instinct with a desire to challenge traditional thinking Ability to admit when you are wrong and learn from it – ready to share news, no matter how bad you think it is Determined to succeed, high energy with humility and a strong personal drive A collaborative working style. A very strong work ethic and a focus on customer delivery Knowledge of Tableau and Power BIVOC tools and system knowledge Proficient in Excel, SPSS, and relevant software<br>Are you ready to shape your future with confidence? Apply today

Jasara Program Management Company (Jasara PMC) is a leading Joint Venture between Public Investment Fund (PIF), Jacobs, and Saudi Aramco, established to deliver world-class program management services across the Kingdom of Saudi Arabia. Jasara plays a key role in supporting the realization of Saudi Vision 2030, particularly in delivering giga-projects and large-scale infrastructure developments.<br><br>We are seeking a Design Director Estate Management - City Assets Management to join JASARA PMC. The Design Director will lead the operational design review, assurance and stakeholder coordination of city and district assets to ensure operability, maintainability, accessibility, serviceability and long-term operational sustainability are effectively incorporated into the planning, design, delivery and handover of assets, facilities and associated services.<br><br>The Design Director is responsible for providing operational design leadership and assurance across city and district developments, representing the future operator, maintainer and asset owner throughout planning, design development, design reviews and asset delivery activities. The role ensures operational requirements, maintainability considerations, logistical requirements, support facilities and service delivery needs are appropriately reflected within asset designs and associated development proposals.<br><br>The role acts as the Estate Management design authority for operability and maintainability, providing independent review, challenge, assurance and recommendations across all assets that will require future operations, maintenance, management or service delivery. The position develops and maintains operational design requirements, coordinates stakeholder alignment, supports district and development teams, and manages specialist consultant activities relating to operational design assurance. The role works closely with Development, Delivery, City Operations, Community Management, Asset Management, Utilities, Mobility, Security, Digital and other operational stakeholders to ensure assets are designed for safe, efficient and sustainable operation throughout their lifecycle. The position also coordinates operational aspects of asset handover activities with City Asset Management to facilitate a smooth transition from development into operations.<br><br>Key Responsibilities<br><br> Asset Operability and Maintainability Reviews Lead operational design reviews of city and district assets to assess operability, maintainability, functionality and long-<br><br>term serviceability.<br><br> Review asset designs throughout planning, concept, schematic, detailed design and pre-handover stages Challenge design proposals to ensure assets can be safely, efficiently and sustainably operated and maintained Assess asset layouts, operational functionality, maintenance strategies and service delivery requirements Identify operational risks, maintenance constraints, accessibility challenges and service delivery issues that may impact<br><br>future operations.<br><br> Provide evidence-based recommendations to improve asset operability, maintainability and operational performance Support governance and stage-gate reviews through technical review comments and assurance recommendations Promote whole-life thinking within design reviews to support long-term operational sustainability and value Operational Design Standards and Requirements Develop, maintain and continuously improve operational design standards, guidance documents and review criteria Define operability, maintainability and service delivery requirements for use by development and design teams Develop operational requirements relating to maintenance access, serviceability, support facilities and operational<br><br>infrastructure.<br><br> Establish design review frameworks and assurance processes to support consistent assessment of developments Ensure operational design requirements are embedded within development processes and governance frameworks Collaborate with stakeholders to maintain current and future operational requirements across asset classes Promote alignment between operational objectives, user requirements and design solutions Provide subject matter expertise relating to operational readiness and operational design assurance City Asset Facilities Planning Review and provide assurance on the sizing, location and functionality of facilities required to support city operations and<br><br>asset management activities.<br><br> Assess operational support facilities, maintenance compounds, workshops, storage areas, waste facilities, logistics areas<br><br>and staff support infrastructure.<br><br> Evaluate proposed facility capacities against forecast operational requirements and service delivery needs Ensure operational facilities are appropriately located to maximize efficiency, accessibility and service performance Review space planning requirements associated with operational support activities and future city growth Coordinate with stakeholders to validate operational assumptions and facility utilization requirements Identify opportunities to optimize operational infrastructure and support facilities Ensure asset support facilities align with long-term operating models and maintenance requirements Operational Logistics and Accessibility Planning Review and provide assurance on operational logistics requirements associated with city and district assets Assess asset access arrangements, servicing routes, loading facilities, deliveries, refuse collection arrangements and<br><br>maintenance access requirements.<br><br> Review emergency access provisions and operational resilience considerations Ensure operational logistics requirements are appropriately integrated into development and design proposals Coordinate stakeholder reviews of servicing, operational access and logistics planning arrangements Identify operational conflicts and provide recommendations to improve functionality and service delivery performance Promote safe, efficient and practical operational movement throughout developments Support the development of operationally robust asset and infrastructure solutions District Design Support and Stakeholder Coordination Provide operational design subject matter expertise to district development teams throughout planning and design<br><br>activities.<br><br> Participate in workshops, technical working groups, design reviews and stakeholder engagement activities Coordinate operational stakeholder inputs to ensure consistent and integrated review outcomes Facilitate alignment between Development, Delivery, Asset Management, City Operations, Community Management and<br><br>specialist operational functions.<br><br> Ensure operational considerations are appropriately represented throughout the design process Support resolution of design issues through structured review, analysis and stakeholder engagement Promote collaboration between project teams and future operational stakeholders Establish effective communication channels to support informed decision-making and coordinated design development Consultant and Technical Advisor Management Define scopes, deliverables, acceptance criteria and performance requirements for consultants supporting operational<br><br>design review and assurance activities.<br><br> Manage consultant activities relating to operability, maintainability, facilities planning, logistics planning and operational<br><br>readiness.<br><br> Review consultant reports, technical studies, assessments and recommendations Ensure consultant outputs align with Estate Management objectives and operational requirements Coordinate specialist reviews and independent assessments where required Challenge recommendations to ensure practical, efficient and sustainable operational outcomes Escalate significant issues, risks and recommendations to senior management where appropriate Promote effective knowledge transfer and capability development through consultant engagements Design Governance, Assurance and Asset Handover Coordination Support design governance processes through operational design assurance, review comments and technical<br><br>recommendations.<br><br> Participate in stage-gate reviews and governance forums relating to city and district developments Review design submissions and assess compliance with operational requirements and agreed standards Maintain records of design review findings, risks, actions and assurance outcomes Monitor closure of operational design review comments and stakeholder actions Coordinate operational aspects of asset handover planning with the City Asset Management team Support verification that operational requirements have been appropriately incorporated into delivered assets Facilitate alignment between design teams, delivery teams and future asset owners during handover activities Continuous Improvement, Lessons Learned and Reporting Promote continuous improvement in operational design review processes, methodologies and governance arrangements Capture lessons learned from developments, asset handovers and operational experience Coordinate benchmarking activities with specialist consultants to identify leading industry practices and operational<br><br>design improvements.<br><br> Monitor design trends, emerging technologies and innovative approaches relevant to asset operations and maintenance Develop leadership reporting, dashboards and management information relating to operational design assurance<br><br>activities.<br><br> Identify opportunities to improve asset performance, maintainability and operational efficiency through design<br><br>optimization.<br><br> Support capability development across Estate Management through guidance, coaching and stakeholder engagement Promote evidence-based decision making through robust analysis and transparent reporting<br><br>Requirements<br><br>Education<br><br> Bachelor's degree in Architecture, Engineering, Facilities Management, Asset Management, Urban Planning, Building<br><br>Sciences, Construction Management or a related discipline.<br><br> Master's degree in a relevant discipline is desirable Chartered, licensed or professionally accredited status with a recognized professional institution is preferred Additional qualifications relating to facilities management, asset management, operational readiness or infrastructure<br><br>planning are advantageous.<br><br>Experience<br><br> Minimum 15 years of progressive experience in design management, operational readiness, facilities planning, asset<br><br>management, infrastructure delivery, estate management or related disciplines, including leadership experience.<br><br> Demonstrated experience reviewing complex developments from an operational, maintainability and service delivery<br><br>perspective.<br><br> Experience influencing design outcomes across multidisciplinary projects and stakeholder groups Experience developing operational requirements, design standards and assurance processes Experience supporting design governance and stage-gate review processes Experience coordinating development, operations, asset management and delivery stakeholders Experience managing consultants, technical advisors and specialist studies Experience within major mixed-use destinations, large-scale developments, infrastructure program, master-planned<br><br>communities, cities or giga-projects is strongly preferred.<br><br>Preferred Background<br><br> Operational design assurance Facilities planning and operational readiness Estate management and city operations Asset management and lifecycle optimization Infrastructure operations and service delivery planning Master-planned developments and large-scale destinations<br><br>Technical & Functional Expectations<br><br> Operability and maintainability reviews Operational design assurance Design governance and stage-gate processes Facilities planning and operational infrastructure assessment Operational logistics and accessibility planning Asset handover coordination Stakeholder engagement and cross-functional integration Consultant management and technical assurance Operational readiness planning Whole-life asset performance considerations

Project Manager – Road Safety & Infrastructure Job Objective Lead, plan, and deliver Road Safety & Infrastructure projects to ensure achievement of project objectives in line with the highest standards of quality and safety, while maintaining compliance with schedule, cost, and relevant stakeholders’ requirements. Key Responsibilities Develop project plans and define scope of work, objectives, and KPIs. Manage and coordinate work teams, consultants, contractors, and related authorities. Oversee the execution of road and infrastructure projects and monitor field progress. Coordinate with governmental and utility entities to ensure work integration and efficient project delivery. Lead continuous improvement initiatives and leverage modern technologies in:Project management Road safety Required Qualifications Bachelor’s degree in Civil Engineering, Transportation Engineering, Structural Engineering, or a related field. Experience Minimum 10–13 years of experience in managing road and infrastructure projects. Prior experience in projects within Riyadh City.