Operation Manager Jobs in Saudi

Store Manager – Luxury Fragrance Retail | Saudi Arabia | ONLY SAUDI NATIONALS<br>Schedule: 6 days/week, rotational shifts (morning/evening)<br>About the Role<br>We're hiring a Store Manager for a prestigious international luxury retail house specializing in premium fragrances. This is an opportunity to lead a boutique retail environment, build a high-performing sales team, and represent a world-class brand experience in one of Saudi Arabia's key retail markets.<br>What You'll DoOwn the store's sales targets and drive performance through data-led strategy Set and track individual sales goals for your Fragrance Consultants Coach the team on fragrance profiling and product expertise to elevate the client experience Lead from the floor — be visibly present and hands-on with customers Manage client relationships, resolve escalations, and build repeat business through the client database Oversee scheduling, cash handling, inventory, and loss prevention Ensure the store's visual merchandising reflects brand standards at all times Recruit, train, and develop your team, with ongoing performance feedback<br>What We're Looking For Prior experience in retail supervision or management — luxury or premium retail strongly preferred, especially fragrance, beauty, or fashion Comfortable working 6 days a week on rotational morning/evening shifts Strong leadership presence and ability to motivate a sales team Confident handling cash controls, inventory, and store operations Fluent Arabic; good working English

Business Development Assistant Manager???? Riyadh, Saudi Arabia | Full-Time<br>At Wafy, we're building Saudi Arabia's leading marketplace for entertainment, tourism, and experiences. We're looking for a Business Development Assistant Manager to help us grow the supply side of our platform by acquiring and activating high-quality experience providers across the Kingdom. If you enjoy building partnerships, negotiating commercial agreements, and creating opportunities that drive business growth, we'd love to hear from you.<br>What You'll DoBuild and manage Wafy's vendor acquisition pipeline across Saudi Arabia. Identify, approach, and acquire new partners across entertainment, tourism, hospitality, sports, culture, wellness, and other experience categories. Lead commercial discussions, negotiate partnership agreements, and close deals. Develop long-term relationships with key decision-makers and strategic partners. Maintain an accurate sales pipeline and CRM while forecasting vendor growth. Collaborate with Marketing, Operations, Product, and Vendor Success teams to ensure successful partner onboarding. Represent Wafy at industry events, exhibitions, and networking opportunities.<br>What We're Looking For4–7 years of Business Development, Partnerships, or B2B Sales experience. Proven success in sourcing, negotiating, and closing commercial partnerships. Strong knowledge of the Saudi market, particularly entertainment, tourism, hospitality, or lifestyle sectors. Excellent negotiation, communication, and relationship management skills. Experience using CRM platforms such as Salesforce or Hub Spot is a plus. Fluent in both Arabic and English.

Project Manager – Payments Transformation Location: Saudi Arabia (Onsite) Experience: 10-15 Years Duration : Permanent<br><br>About the Role We are seeking an experienced Project Manager to lead large-scale payments transformation initiatives. The ideal candidate will have a strong background in banking and payments, with expertise in QA/UAT governance, stakeholder management, and end-to-end delivery across onsite and offshore teams<br>.<br>Key Requirements Minimum 12 years of project management experience. Proven track record in managing large-scale banking or payments transformation programs. Strong understanding of payments systems, transaction processing, and reconciliation. Expertise in QA/UAT governance, test planning, execution, and defect management. Experience managing distributed onsite and offshore delivery teams. Strong knowledge of system integration and enterprise banking platforms. Excellent stakeholder management and communication skills. Strong risk management, dependency tracking, and escalation handling capabilities. Ability to present updates and reports to senior leadership and executive stakeholder<br>s.<br>Key Responsibilities Own end-to-end delivery across testing, validation, and implementation phases. Lead QA/UAT strategy, planning, coordination, and execution. Ensure readiness of test environments, test data, and business participation. Manage project timelines, dependencies, risks, and mitigation plans. Coordinate effectively across business, technology, and operations teams. Oversee certification and validation activities where required. Drive go-live readiness, deployment support, and post-implementation stabilization. Monitor project progress and provide regular status updates to stakeholde<br>rs.

Job Title:Treasury Operations Specialist<br>Division:Treasury Operations<br>Location:HQ Office – Riyadh<br>Role Purpose:Support and execute Treasury Operations activities by monitoring daily cash positions, managing payment processing workflows, performing timely bank reconciliations, maintaining accurate treasury records, and supporting cash flow forecasting and liquidity management activities. Ensure compliance with treasury policies, procedures, banking requirements, and internal control frameworks. The role contributes to effective cash management, accurate treasury reporting, operational efficiency, and continuous improvement of treasury processes through close coordination with the Treasury Operations Manager, internal stakeholders, and banking partners.<br>Key Responsibilities:<br>Treasury Operations Cash & Liquidity Management Monitor and optimize daily cash positions and liquidity requirements to support effective working capital management, ensuring funds are consistently available to meet operational needs. Payments & Disbursements Execute and oversee cash disbursement activities and cash concentration processes, ensuring accurate fund utilization, strict adherence to approved payment protocols, and full compliance with treasury controls. Bank Reconciliation Perform bank account reconciliations, investigate discrepancies, and ensure timely resolution of outstanding items to maintain the accuracy and integrity of all treasury records. Cash Flow Forecasting Maintain and enhance cash flow forecasting models by analyzing cash inflows and outflows, supporting accurate liquidity planning and informed treasury decision-making. Process & Workflow Management Manage payment workflow processes and lead continuous improvement initiatives to enhance operational efficiency, strengthen internal controls, and streamline treasury functions. Banking Relationships Coordinate with banking partners and financial institutions to support daily treasury activities, resolve operational matters, and sustain effective banking relationships under the guidance of the Treasury Operations Manager. Policy & Compliance Support the development, implementation, and ongoing improvement of treasury policies, procedures, and internal controls, ensuring full compliance with regulatory requirements, governance standards, and organizational objectives. Technology & Automation Evaluate and support the implementation of treasury technology solutions and process automation initiatives to improve operational efficiency, reporting accuracy, and overall treasury effectiveness.<br>Risk Management <br>Monitor and analyze key treasury-related financial risks, including interest rate exposure, foreign currency exposure, and liquidity risks, providing relevant analysis and insights to support effective risk identification and mitigation decisions. Support the development and implementation of treasury risk mitigation strategies and financial instruments, including appropriate hedging and liquidity management approaches, ensuring alignment with treasury policies, risk frameworks, and business objectives. Maintain visibility over treasury risk exposures and related controls, supporting accurate reporting, compliance with internal risk management procedures, and timely escalation of potential risks to the Treasury Operations Manager.<br>Financial Compliance and Regulation:<br>Ensure adherence to applicable financial regulations, banking requirements, industry standards, and internal treasury policies, maintaining awareness of regulatory changes and assessing their potential impact on treasury operations. Execute and monitor end-to-end payment processes for suppliers, employees, and other stakeholders, ensuring accuracy, timely settlement, proper authorization, and compliance with approved payment controls and governance requirements. Maintain appropriate documentation, audit trails, and supporting records for treasury transactions, supporting internal reviews, audits, and compliance assessments in coordination with the Treasury Operations Manager.<br>Qualifications/Requirements <br>Knowledge and Experience Minimum of 3 years of experience is required. Fluent in English<br>Education Bachelor’s degree in finance, Accounting, or any business or finance-related discipline. Certifications (e.g., CTP or similar) are considered advantageous.<br>Equivalent Minimum of 6 years of experience is required. Fluent in English Diploma’s degree in Finance, Accounting, or any business or finance-related discipline. (Should be at least 2 years.)<br>Certifications (e.g., CTP or similar) are considered advantageous.

Project Manager Location: Jeddah - Saudi Arabia<br>About the Role:We are seeking an experienced and customer-focused Project Manager to lead premium parking while delivering an exceptional customer experience. The ideal candidate will combine operational excellence, leadership, and a passion for premium hospitality to ensure the highest standards of service across all projects.<br>Key Responsibilities & Duties:Elite Customer Experience & Hospitality:Anticipate and fulfill bespoke client requests, handling any inquiries or feedback with the utmost diplomacy and professionalism. Innovate and oversee value-added lifestyle services (e.g., bespoke detailing, elite lounge hospitality, private chauffeur coordination).<br>Premium Operations: Supervise the team and projects to ensure smooth operations and service. Ensure the facilities maintain an immaculate, Premium showroom-quality aesthetic always. Supervise the launch of new projects and operational services in line with company strategy, while fostering strong relationships with clients and customers. Identify training needs and ensure all team members are adequately trained on customer service standards, operational procedures, and confidentiality requirements Institute rigorous training programs focusing on luxury hospitality etiquette, discretion, and the handling of exotic/Hypercars.<br>Financial & Brand Management: Oversee the exclusive membership/subscription model, driving retention and achieving revenue targets. Compile detailed operational and financial reports for executive leadership. Assist in strategic marketing and networking initiatives to engage supercar clubs, premium concierge networks, and target demographics. Support business growth by identifying potential clients and business opportunities in strategic markets and existing operational locations.<br>Qualifications & Experience:Bachelor’s degree in hospitality management, Business Administration, or a closely related field. Minimum of 5–7 years of experience in the hospitality, customer relationships, or marketing industry. Previous experience working for a service provider organization is preferred and will be considered an advantage. Languages: Native or native-equivalent fluency in Arabic (impeccable verbal and written communication skills). Dual fluency in English is highly advantageous.<br>Key Competencies: Strong leadership and team management skills. Exceptional customer service and relationship management abilities. High emotional intelligence (EQ) with the ability to perform effectively under pressure. Absolute integrity, professionalism, and commitment to confidentiality. Excellent organizational, communication, and problem-solving skills. Passion for premium , exotic, and vintage vehicles, with a strong understanding of proper vehicle handling and premium customer expectations. <br>What We Offer Competitive salary package. Premium Executive Health Insurance. Career growth opportunities within a leading premium parking and hospitality environment.

Service Delivery Manager - KSAThe Service Delivery Manager is responsible for ensuring the successful delivery of managed IT services while maintaining high customer satisfaction and compliance with agreed service levels. The role oversees service operations, leads continual service improvement initiatives, manages customer relationships, and ensures the effective implementation, administration, and optimization of IT Service Management (ITSM) tools in alignment with ITIL best practices.<br>Key Responsibilities Manage the delivery of IT services in accordance with contractual obligations, SLAs, and KPIs. Act as the primary operational point of contact for assigned customers. Act as a technical advisor for ITSM, Managed Services and GRC processes Lead service review meetings and present operational performance, service metrics, and improvement plans. Monitor service performance and proactively address risks, issues, and customer escalations. Ensure effective implementation and governance of ITIL processes including Incident, Problem, Change, Request, Knowledge, Asset, Configuration, and Service Level Management. Administer, configure, and optimize enterprise ITSM platforms to support business and operational requirements. Define and maintain service catalogs, workflows, approval processes, dashboards, and reports. Ensure the integrity of CMDB, asset, and configuration data. Coordinate major incident management activities and lead post-incident reviews. Drive service improvement initiatives based on operational metrics and customer feedback. Manage third-party vendors and ensure contractual service performance. Prepare exec. reports, operational dashboards, SLA reports, and governance documentation. Ensure compliance with organizational policies, security standards, and audit requirements.<br>Qualifications Education Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline. Experience7+ years of experience in IT Service Management or Managed Services. At least 3 years in a Service Delivery or Service Operations management role. Proven experience managing enterprise customers and complex IT environments. Hands-on experience administering or configuring enterprise ITSM platforms (Service NOW, BMC, Manage Engine..) Strong experience with Licensing models for different ITSM tools Certifications ITIL® 4 Foundation is a must ITIL® 4 Managing Professional preferred Service Now Certified System Administrator (CSA) is a plus BMC Helix Certification is a plus PMP is a plus Behavioral Competencies Customer-focused mindset Leadership and team management Strong analytical and problem-solving skills Excellent communication and presentation abilities Stakeholder management Continuous improvement orientation Focus is on Saudization

Role Summary As the first HR hire in Saudi Arabia, the HR Manager will establish and run day-to-day HR operations, ensure compliance with Saudi labor law and local regulations, and deliver practical HR services to employees and managers. This is a highly operational, independent role requiring strong knowledge of local employment regulations, payroll, immigration (work permits / Iqama), and employer obligations. The role requires a Saudi national or a local resident with eligibility to work in KSA and fluent English.<br>Key Responsibilities• Set up and manage core HR operations for the Saudi entity: onboarding/offboarding, contracts, employee records, HRIS administration etc.• Ensure full compliance with Saudi Labor Law, GOSI, WPS, Saudization (Nitaqat), MOL, and other relevant regulations, ensure timely compliance filings.• Design, localize, and implement employee handbook and HR policies (recruitment, onboarding, probation, attendance, leave, disciplinary, grievance, code of conduct) in English and Arabic, compliant with Saudi Labor Law and PDPL.• Oversee government relations and vendors for visas, iqama/work permits, medical checks, and dependent sponsorships; monitor renewals and resolve governmental portal issues.• Manage payroll operations end-to-end, manage statutory and local benefits administration.• Lead employee lifecycle processes, including contract creation on Qiwa, probation management, ID/iqama processing, background checks, exit process e.g.• Lead recruitment locally and coordinate with China HQ for key hires.• Support mobility process for international assignees based in Saudi Arabia, includes but not limited to visa, work permit application, domestic housing and transportation support and etc • Manage relationships with external vendors: recruitment agencies, payroll providers, legal counsel, and government service centers.• Select, implement, and administer HRIS and payroll solutions; drive data migration & integrations, access and reporting. • Support ad-hoc HR projects related to business expansion and integration with HQ HR.<br>Qualifications:• Saudi national or local resident eligible to work in KSA required. • Fluent in English (written and spoken); Mandarin Chinese speaking preferred.• Bachelor’s degree in Human Resources, Business Administration, or related field.• Minimum 8 years’ hands-on HR experience in Saudi Arabia, ideally including experience establishing HR operations for a new entity or start-up.• Strong practical knowledge of Saudi labor law, visa/iqama processes, GOSI, WPS, Saudization requirements, and payroll administration.• Proven ability to work independently, prioritize multiple tasks, and operate in a fast paced, cross-cultural environment (interaction with China HQ).• Excellent interpersonal, communication, and problem-solving skills. • High integrity, confidentiality, and professional ethics.

Role Summary As the first HR hire in Saudi Arabia, the HR Manager will establish and run day-to-day HR operations, ensure compliance with Saudi labor law and local regulations, and deliver practical HR services to employees and managers. This is a highly operational, independent role requiring strong knowledge of local employment regulations, payroll, immigration (work permits / Iqama), and employer obligations. The role requires a Saudi national or a local resident with eligibility to work in KSA and fluent English.<br>Key Responsibilities• Set up and manage core HR operations for the Saudi entity: onboarding/offboarding, contracts, employee records, HRIS administration etc.• Ensure full compliance with Saudi Labor Law, GOSI, WPS, Saudization (Nitaqat), MOL, and other relevant regulations, ensure timely compliance filings.• Design, localize, and implement employee handbook and HR policies (recruitment, onboarding, probation, attendance, leave, disciplinary, grievance, code of conduct) in English and Arabic, compliant with Saudi Labor Law and PDPL.• Oversee government relations and vendors for visas, iqama/work permits, medical checks, and dependent sponsorships; monitor renewals and resolve governmental portal issues.• Manage payroll operations end-to-end, manage statutory and local benefits administration.• Lead employee lifecycle processes, including contract creation on Qiwa, probation management, ID/iqama processing, background checks, exit process e.g.• Lead recruitment locally and coordinate with China HQ for key hires.• Support mobility process for international assignees based in Saudi Arabia, includes but not limited to visa, work permit application, domestic housing and transportation support and etc • Manage relationships with external vendors: recruitment agencies, payroll providers, legal counsel, and government service centers.• Select, implement, and administer HRIS and payroll solutions; drive data migration & integrations, access and reporting. • Support ad-hoc HR projects related to business expansion and integration with HQ HR.<br>Qualifications:• Saudi national or local resident eligible to work in KSA required. • Fluent in English (written and spoken); Mandarin Chinese speaking preferred.• Bachelor’s degree in Human Resources, Business Administration, or related field.• Minimum 8 years’ hands-on HR experience in Saudi Arabia, ideally including experience establishing HR operations for a new entity or start-up.• Strong practical knowledge of Saudi labor law, visa/iqama processes, GOSI, WPS, Saudization requirements, and payroll administration.• Proven ability to work independently, prioritize multiple tasks, and operate in a fast paced, cross-cultural environment (interaction with China HQ).• Excellent interpersonal, communication, and problem-solving skills. • High integrity, confidentiality, and professional ethics.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Position Summary</p><p>The Workshop Manager is responsible for leading end-to-end workshop operations within the Aftersales function, ensuring service excellence, technical quality, productivity, and profitability across all repair and maintenance activities.</p><p>The role acts as the operational backbone of the service center, driving labour utilisation, efficiency, and revenue performance while ensuring full compliance with OEM standards and dealership KPIs. The Workshop Manager directly impacts customer satisfaction (NPS/CSI), Fix-Right-First-Time (FRFT) performance, warranty governance, and overall aftersales commercial success.</p><p>By leading workshop teams, controlling operational costs, and ensuring high-quality service delivery, the role plays a critical part in maintaining dealership reputation and achieving sustainable business growth.</p><p>Key Responsibilities</p><p>Workshop Operations &amp; Productivity</p><p>• Lead daily workshop operations to achieve labour sales, productivity, efficiency, and utilisation targets aligned with brand KPIs</p><p>• Manage workload distribution, bay allocation, technician capacity, and job progression to maximise throughput and minimise vehicle turnaround time</p><p>• Drive Fix-Right-First-Time (FRFT) performance and reduce repeat repairs and comebacks through strong technical governance</p><p>• Ensure adherence to OEM repair standards, service bulletins, diagnostic procedures, and workshop processes</p><p>• Monitor work-in-progress (WIP) and control ageing Repair Orders to ensure timely completion and revenue realisation</p><p>Financial &amp; Commercial Performance</p><p>• Deliver workshop revenue, labour sales, and gross profit targets across mechanical, electrical, body &amp; paint, and accessory operations</p><p>• Drive revenue growth through Vehicle Health Checks (VHC), menu pricing, and upselling opportunities via Service Advisors</p><p>• Control operational costs including consumables, overtime, sublet expenses, and warranty rework within approved budgets</p><p>• Analyse financial performance and implement corrective actions to improve profitability and cost efficiency</p><p>Customer Experience &amp; Service Quality</p><p>• Champion customer satisfaction (CSI / NPS) by ensuring on-time delivery, quality repairs, and transparent communication</p><p>• Handle escalated customer complaints with full ownership and implement root cause corrective actions</p><p>• Work closely with Service Advisors to ensure accurate diagnosis, realistic promise times, and clear job approvals</p><p>• Ensure consistent service quality and customer experience across all workshop activities</p><p>Team Leadership &amp; Development</p><p>• Lead, coach, and develop a team of Workshop Supervisors, Foremen, Team Leaders, Technicians, and Apprentices</p><p>• Build a high-performance culture focused on productivity, quality, accountability, and continuous improvement</p><p>• Manage technician certification, OEM training compliance, and skills development aligned with evolving vehicle technologies including EV/Hybrid</p><p>• Drive performance management, succession planning, and Saudization development within the workshop workforce</p><p>Warranty, Compliance &amp; HSE</p><p>• Oversee warranty processes to ensure accuracy, documentation integrity, and minimisation of warranty debit notes</p><p>• Ensure full compliance with HSE standards, environmental regulations, and KSA labour and safety requirements</p><p>• Maintain workshop equipment, tools, and Special Service Tools (SSTs) in line with OEM and safety standards</p><p>• Ensure audit readiness for OEM, internal, and regulatory inspections</p><p>Reporting &amp; Performance Management</p><p>• Monitor and report key workshop KPIs including labour hours sold, efficiency, productivity, FRFT, CSI, and gross profit</p><p>• Use DMS data (Kerridge, Autoline, SAP, Incadea, or equivalent) to analyse performance trends and identify improvement opportunities</p><p>• Prepare and present monthly performance reviews to Aftersales leadership and OEM stakeholders</p><p>• Drive continuous improvement initiatives based on data insights and operational performance gaps</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Educational Requirements</p><p>• Bachelor’s Degree in Mechanical Engineering, Automotive Engineering, or a related technical discipline</p><p>• Advanced OEM certifications or technical leadership training is highly preferred</p><p>Experience Requirements</p><p>• Minimum 8–10 years of experience in automotive aftersales operations within a franchised dealership environment</p><p>• At least 3–5 years of experience in a Workshop Manager or equivalent leadership role</p><p>• Proven track record of managing high-volume workshop operations and achieving financial and operational KPIs</p><p>• Experience managing large technical teams (15+ technicians) within multi-bay workshop facilities</p><p>Technical Skills</p><p>• Strong knowledge of OEM diagnostic systems, repair standards, and workshop processes</p><p>• Proficiency in Dealer Management Systems (DMS) such as Kerridge, Autoline, SAP, Incadea, or equivalent</p><p>• Solid understanding of EV, hybrid systems, ADAS, and modern automotive technologies</p><p>• Strong financial and operational analysis capability using workshop KPIs and reporting tools</p><p>• Working knowledge of warranty systems, audit processes, and compliance standards</p></div>

Role purpose The IT Manager owns the day-to-day reliability, security, and performance of the company's IT operations and infrastructure, while also acting as a proactive, accountable partner in the planning and delivery of digital and technology projects. This is a hands-on leadership role for someone who combines strong operational discipline with genuine initiative — someone who identifies risks and raises them early, drives decisions forward without waiting to be asked, and takes full ownership of outcomes rather than tasks. This role is deliberately built around a high bar for ownership and initiative. Candidates who wait for direction, escalate late, or default to indirect answers are not a fit for this position, regardless of technical depth. Key responsibilities — IT Operations & Infrastructure Own the availability, performance, and security of all IT infrastructure, systems, and networks across the company's locations. Lead and develop IT operations and support team; set clear standards for service quality and response times. Manage vendor and service-provider relationships (connectivity, hosting, licensing, hardware) and hold them accountable to SLAs. Own IT security posture, backup and disaster-recovery readiness, and incident response. Manage the IT operations budget and recommend infrastructure investments with clear business justification. Proactively flag operational risks (capacity, security, technical debt) before they become incidents — without being prompted. Key responsibilities — Project & Delivery support Act as the operational and technical anchor for digital transformation projects (e.g. CRM/Salesforce, system integrations, new platform rollouts), working alongside the Digital Transformation & IT Director and any assigned project managers or external consultants. Track project milestones, dependencies, and risks for initiatives that touch IT systems; surface delays or blockers immediately, with a recommended path forward — not just a status update. Coordinate internal IT resources and third-party vendors to keep project workstreams on schedule. Maintain clear, proactive reporting on project status to the Director — issues should reach the Director from this role before they reach the Director from elsewhere. Required qualifications & experience10+ years of progressive IT experience, including at least 3 years in a leadership role managing an IT team. Demonstrated experience owning infrastructure, security, and operations for a multi-site or multi-branch organization; car rental, retail, logistics, or similar operational businesses is a plus. Direct involvement in at least one significant technology or digital transformation project (e.g. CRM, ERP, or platform implementation), in a role with real accountability for outcomes, not just execution of tasks. Bachelor’s degree in information technology, Computer Science, or a related field. MBA is preferable. Relevant certifications are a plus (e.g. ITIL, PMP, or equivalent project-management credential) . Core competencies (hiring bar) Ownership and initiative — the single most important criterion for this role. Must proactively identify problems, escalate early, and drive resolution without waiting for instructions. Direct, clear communication — comfortable giving straight answers, flagging bad news early, and pushing back constructively when something is off track. Operational rigor — disciplined about uptime, security, documentation, and process. Working project-management literacy — able to read a project plan, understand dependencies and risk, and contribute meaningfully to delivery without necessarily running the full PMO discipline. Team leadership — able to build trust and get the best out of a technical team, while still holding people accountable to standards.

Omni Ops is a Riyadh-based technology solutions provider, serving organizations across Saudi Arabia and beyond. With offices in Jordan, Egypt, and Morocco, we specialize in empowering businesses to migrate and scale their AI technology infrastructure confidently, achieving a high level of maturity in their digital landscapes. Our comprehensive services and products guarantee seamless cloud migration, scalability, and management, ensuring optimal performance and consistent reliability for our valued partners.<br>Role Description<br>Omni Ops is looking for an experienced Operations Manager to own the day-to-day delivery of a multi-tower managed-services engagement. Based onsite in Jeddah, you’ll be the operational engine of the account, turning service commitments into disciplined daily execution across cloud, infrastructure, network, database, backup and virtualization towers. You’ll lead a blended onsite and offshore team, own ticket quality and shift coverage, and act as the primary operational point of contact for the client. This is a senior, client-facing role reporting to the Delivery Manager.<br>Key Responsibilities Own the daily operational rhythm across all service towers, ensuring services are delivered to agreed SLAs and KPIs. Run the daily operations review and 24×7 shift handover, tracking P1/P2 incidents, risks, backup failures, alerts, changes, patch status and aged tickets. Ensure incidents, service requests and changes are actioned, progressed and closed within target, escalating where needed. Own ticket quality, including accurate categorization, prioritization, documentation and timely updates in the ITSM platform. Enforce incident, problem and change management processes, including adherence to the escalation hierarchy (L1/L2/L3 and management). Monitor queues and backlog, driving aged and breaching tickets to resolution. Own the roster and shift coverage, including the 24×7 NOC rotation and tower on-call schedules, ensuring no gaps. Manage leave, backfill, attrition and shift changes so coverage and SLAs are maintained without degradation. Coordinate onsite and offshore resources across multiple delivery centers to ensure balanced, effective task execution. Assign and track operational tasks across tower teams, ensuring the right resource with the right skill is engaged. Coordinate maintenance windows, standard and normal changes, and patch cycles in line with the change calendar and CAB. Ensure operational documentation (runbooks, SOPs, CMDB, configurations) is kept current and validated. Act as the operational coordinator during major incidents, mobilizing resources, coordinating the major-incident bridge and keeping the client informed. Serve as an escalation point above the shift lead and below the Delivery Manager, ensuring timely engagement of specialists and vendors. Ensure accurate SLA/KPI evidence and timely operational reporting. Contribute to weekly and monthly service reviews, and support Service Improvement Plans (SIPs) and continuous-improvement actions. Monitor resource adequacy (ticket volume, backlog, major incidents, patch workload, after-hours calls, SLA trends) and flag risks early. Act as the primary onsite operational contact for the client, building trust through responsiveness, transparency and delivery. Ensure operational alignment with client priorities, approvals and governance.<br>Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.7+ years of experience in IT operations, managed services, infrastructure operations, or service delivery. Proven experience managing multi-tower IT environments, preferably covering cloud, infrastructure, network, database, backup, and virtualization. Strong knowledge of ITSM and ITIL practices, including Incident, Problem, Change, and Service Level Management. Experience managing 24×7 operations, shift rosters, and blended onsite/offshore teams. Demonstrated experience managing SLA and KPI performance in an enterprise environment. Strong incident management, escalation, coordination, and prioritization skills. Excellent communication and stakeholder management skills, with the ability to work effectively with both technical teams and senior client stakeholders. Ability to work under pressure and coordinate multiple teams during major incidents and critical operational situations.<br>Preferred Qualifications ITIL v4 Foundation or higher certification. PMP, Service Management, or other relevant project/service management certification. Experience working in large enterprise, regulated, or mission-critical environments. Experience managing hybrid on-premises and cloud environments. Familiarity with Google Cloud Platform (GCP) and enterprise cloud technologies. Experience with ITSM platforms and service management tools. Previous experience managing vendor relationships and third-party service providers. Fluency in both Arabic and English. Experience working in Saudi Arabia or the GCC is an advantage.

About the Company<br><br>JD.com is a leading global technology-driven e-commerce and supply chain enterprise. With an extensive logistics network and a strong commitment to efficiency, innovation, and sustainability, JD.com continues to redefine the retail experience worldwide. We are expanding our European operations and seeking a strategic and driven Indirect Procurement Manager to strengthen our regional procurement capabilities.<br><br>About the Role<br><br>The Indirect Procurement Manager will be responsible for managing and optimizing indirect procurement activities across JD’s operations in Europe, with a focus on logistics, warehousing, transportation, facilities, and professional services. This role will partner closely with business and regional stakeholders to drive cost efficiency, supplier performance, and strategic sourcing initiatives supporting JD’s growth in Europe.<br><br>Responsibilities<br><br>Lead sourcing and procurement activities for indirect categories, including logistics services, facility management, IT & professional services, marketing, and office operations. Develop and execute procurement strategies aligned with JD’s global standards while addressing regional business needs. Manage supplier selection, negotiation, contracting, and ongoing relationship management. Collaborate cross-functionally with logistics, finance, operations, and legal teams to ensure smooth execution of sourcing projects. Conduct spend analysis, identify cost-saving opportunities, and implement procurement best practices. Ensure supplier compliance with JD’s ethical, sustainability, and operational standards. Support contract management and monitor supplier KPIs, performance, and continuous improvement initiatives. Partner with the global procurement team in China to align strategies, share market insights, and leverage global frameworks.<br><br>Qualifications<br><br>Bachelor’s degree in Supply Chain Management, Business Administration, or a related field (Master’s degree preferred). Minimum 6–8 years of experience in indirect procurement, preferably within e-commerce, logistics, or retail industries. Proven track record in sourcing logistics and facility-related categories. Strong negotiation, stakeholder management, and supplier relationship skills. Excellent analytical and problem-solving capabilities. Familiarity with European procurement regulations and supplier markets. Proficiency in English (additional European languages are a plus). Experience working in a multicultural, fast-paced, and matrix organization.<br><br>Required Skills<br><br>Strong negotiation, stakeholder management, and supplier relationship skills. Excellent analytical and problem-solving capabilities. Familiarity with European procurement regulations and supplier markets. Proficiency in English (additional European languages are a plus).<br><br>Preferred Skills<br><br>Experience working in a multicultural, fast-paced, and matrix organization.<br><br>Pay range and compensation package<br><br>Competitive compensation and development opportunities within a global technology leader.<br><br>Equal Opportunity Statement<br><br>JD.com is committed to diversity and inclusivity in the workplace.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Manager – Distribution at Qiddiya Investment Company will play a critical role in developing, managing, and optimizing Qiddiya DMO’s multi-channel distribution ecosystem.<br> This role is responsible for driving the operational and commercial performance of all B2B and B2C booking channels, including OTAs, GDS platforms, travel trade networks, corporate travel channels, and direct booking platforms, ensuring Qiddiya’s tourism and destination products are accessible, competitively positioned, and commercially successful across all target markets.<br> The role involves leading distribution strategy initiatives, managing channel partnerships and performance, optimizing pricing and inventory management practices, and collaborating with cross-functional teams to maximize revenue generation and customer reach.<br> The Manager – Distribution will work closely with Partnerships, Marketing, Technology, Finance, and Operations teams while managing and mentoring the Distribution team.<br> Responsibilities Lead the development and execution of Qiddiya’s B2B and B2C distribution strategy across OTA platforms, GDS systems, travel trade channels, corporate travel partners, and direct booking channels to support overall commercial objectives.<br> Define and manage channel prioritization strategies to ensure optimal inventory allocation, rate parity, product visibility, and revenue performance across all distribution touchpoints.<br> Develop and oversee channel mix strategies that balance direct and indirect distribution channels to optimize profitability, market reach, and customer acquisition.<br> Manage Qiddiya’s OTA portfolio, including onboarding new platforms, negotiating commercial agreements, optimizing content quality, and improving product visibility and conversion performance.<br> Oversee GDS connectivity and ensure Qiddiya’s tourism inventory is accurately represented and bookable across key global distribution systems for corporate and agency markets.<br> Collaborate with Revenue Management, Finance, and Marketing teams to implement pricing strategies, promotional campaigns, and yield optimization initiatives across all channels.<br> Monitor booking trends, demand patterns, conversion metrics, cancellation trends, and competitor activity to recommend real-time pricing and distribution adjustments.<br> Develop and maintain distribution performance dashboards and reporting frameworks tracking revenue contribution, booking pace, channel conversion, cost of sale, and commercial KPIs.<br> Lead the onboarding and management of travel agencies, tour operators, DMCs, MICE operators, and other trade distribution partners to strengthen Qiddiya’s global distribution footprint.<br> Oversee the enhancement and management of trade distribution platforms and partner portals, ensuring partners have access to inventory, booking tools, commission tracking, and marketing materials.<br> Coordinate partner training programs, trade familiarization (FAM) trips, and channel engagement initiatives to strengthen destination awareness and partner performance.<br> Own and manage the distribution technology ecosystem, including Channel Management Systems (CMS), Central Reservation Systems (CRS), OTA connectivity tools, and booking platforms, ensuring operational efficiency and system optimization.<br> Collaborate with Technology teams to improve platform integrations, distribution capabilities, and booking experiences across digital channels.<br> Prepare and present regular distribution performance reports, channel reviews, forecasts, and strategic recommendations to senior leadership and key stakeholders.<br> Drive continuous improvement initiatives to enhance distribution processes, channel performance, operational efficiencies, and commercial outcomes.<br> Manage, mentor, and develop team members within the Distribution function to ensure high performance and professional growth.<br> Offering a comprehensive compensation and benefits package.<br> Bachelor’s degree in Business Administration, Tourism, Hospitality Management, Marketing, or a related field; Master’s degree or MBA preferred.<br> At least 6+ years of relevant experience in distribution, revenue management, channel management, or commercial operations within tourism, hospitality, travel technology, or destination management sectors.<br> Proven experience managing OTA platforms, GDS connectivity, trade distribution channels, and booking ecosystems at a destination, hospitality, or tourism organization level.<br> Strong understanding of channel management systems, central reservation systems, revenue optimization practices, and dynamic pricing strategies.<br> Demonstrated experience in developing and managing trade distribution relationships with travel agencies, tour operators, DMCs, and corporate travel partners.<br> Strong analytical and commercial acumen with the ability to interpret performance metrics, optimize channel performance, and drive revenue growth initiatives.<br> Excellent stakeholder management, negotiation, communication, and relationship-building skills with the ability to collaborate across multiple functions.<br> Demonstrated leadership capability with experience managing teams and cross-functional initiatives.<br> Proficiency in distribution systems, CRM platforms, reporting tools, and data analytics platforms including Excel and Power BI.<br> Excellent written and verbal communication skills in English; Arabic language skills are considered an advantage.<br> Knowledge of GCC and Saudi Arabia tourism, hospitality, and destination distribution landscape is strongly preferred.<br> Ability to work effectively in a fast-paced, dynamic environment with multiple priorities.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Job Title: Legal & GRC Senior Manager – Tech Industry Location: Riyadh, Saudi Arabia Company: Confidential Role Overview:We are seeking an accomplished Legal & GRC Senior Manager to lead and manage all legal, governance, risk, and compliance activities across the company's data center portfolio from development through operations. The Senior Manager shall ensure that all business units, partnerships, and capital projects are conducted within the framework of Saudi regulations, international standards, and the organization's governance charter - protecting legal integrity, supporting sustainable growth, and enabling compliant operations across development, sales, and capital investment cycles. This position plays a critical role in establishing corporate legal frameworks, leading regulatory compliance, directing corporate governance structures, implementing GRC systems, and mitigating legal risks across all business operations and data center facilities. Key Responsibilities:Legal Framework & Contract Management Establish and oversee corporate legal frameworks covering EPC, O&M, MSAs, SLAs, colocation contracts, consultancy agreements, and all financial, technical, commercial, and insurance due diligence requirements. Lead contractual negotiations for hyperscaler, wholesale, and enterprise customer agreements ensuring balanced risk allocation. Draft, review, and negotiate commercial agreements across all business lines and project entities. Manage the full contract lifecycle including LOIs, lease agreements, renewals, amendments, terminations, and dispute resolution. Ensure balanced risk allocation in EPC and O&M contracts with zero material disputes. Establish and maintain standard contract templates, playbooks, and negotiation guidelines for consistent legal execution. Review and approve all major commercial transactions, partnership agreements, and vendor contracts. Regulatory Compliance & Licensing Lead regulatory compliance with Communications, Space & Technology Commission (CST), Ministry of Communications and Information Technology (MCIT), National Cybersecurity Authority (NCA), and Securities and Exchange Commission (SEC) for data center licensing, power allocations, cybersecurity, and data-sovereignty frameworks. Ensure 100% compliance with legal and regulatory frameworks across all operations and business units. Manage regulatory licensing, permits, and approvals required for data center operations in Saudi Arabia. Monitor and advise on data sovereignty, cybersecurity regulations, and privacy laws including Saudi Personal Data Protection Law (PDPL). Stay updated on evolving technology regulations, digital economy legislation, and international compliance requirements. Coordinate with regulatory authorities for inspections, audits, and compliance matters. Develop and maintain regulatory compliance roadmaps and monitoring frameworks. Corporate Governance & Strategic Advisory Direct corporate governance structures including board charters, delegations of authority, policies, and RACI frameworks to ensure transparency and accountability across all subsidiaries and SPVs. Provide strategic advisory to senior leadership and the board on legal and governance matters including mergers, joint ventures, and capital structuring of project entities. Ensure shareholder reporting obligations are met including disclosure, policy adherence, and annual compliance statements. Develop, review, and implement corporate policies, codes of conduct, and compliance frameworks. Advise on corporate structuring, subsidiary governance, and SPV establishment and management. Support business development activities with legal analysis, feasibility assessments, and transaction structuring. Lead governance improvement initiatives and drive best practice adoption across the organization. GRC Systems & Compliance Management Lead the design, implementation, and management of comprehensive GRC (Governance, Risk & Compliance) systems integrating incident reporting, risk registers, and compliance monitoring tools. Oversee compliance audits under ISO 27001, ISO 22301, ISO 9001, ISO 45001, and ESG frameworks, coordinating internal controls and external certifications. Develop and maintain GRC policies, procedures, and operational frameworks aligned with industry best practices. Ensure timely submission of corporate legal disclosures and company reporting compliance. Prepare and maintain documentation for internal and external regulatory audits and compliance assessments. Coordinate certification processes and maintain compliance records for audit readiness. Drive continuous improvement of GRC processes, systems, and reporting capabilities. Establish compliance monitoring dashboards and KPI tracking frameworks. Risk Management & Legal Operations Lead enterprise-wide legal risk management for claims, disputes, insurance coverage, and regulatory investigations. Develop and implement risk management frameworks, risk appetite statements, and risk mitigation strategies. Support business continuity and legal readiness for large-scale infrastructure projects and partnerships. Identify, assess, and mitigate legal risks across all business operations, technology projects, and capital investments. Manage relationships with external legal counsel, coordinate litigation strategies, and oversee legal budgets. Develop and maintain risk registers, heat maps, and legal risk mitigation strategies. Achieve risk mitigation effectiveness and reduction of legal exposure across all company data centers and operations. Conduct periodic risk reviews and present risk status updates to senior management and the board. Team Leadership & Capability Building Lead, manage, and develop the legal and GRC team including compliance managers, governance officers, contract specialists, and legal analysts. Set clear performance objectives, conduct regular performance reviews, and provide coaching and professional development. Mentor multidisciplinary teams across legal, compliance, and governance functions to build institutional capability. Foster a culture of integrity, compliance, and professional excellence within the legal and GRC function. Develop training programs, awareness sessions, and legal toolkits to promote legal awareness and compliance culture across business units. Ensure adequate resources, capacity, and capability within the legal and GRC team to support business operations and growth. Stakeholder Coordination & Representation Collaborate with internal stakeholders including project delivery, project control, operations, sales and customer, and investment teams to provide legal and GRC support. Manage relationships with external stakeholders including regulatory bodies (CST, MCIT, NCA, SEC), EPC and O&M contractors, external legal, technical, commercial, and insurance providers. Liaise with telco and technology providers on legal and compliance matters. Coordinate with tenants including hyperscalers, government entities, enterprise clients, and their legal teams on contractual and compliance matters. Represent the legal and GRC function in executive meetings, board advisory sessions, strategic planning activities, and industry forums. Present legal and GRC performance reports, risk assessments, and strategic recommendations to senior management and the board. Qualifications:Bachelor's degree in Law or Engineering and Law (dual-qualified preferred). Fluency in English (written and spoken) is mandatory. Proficiency in Arabic is highly preferred.8 -12 years of professional experience in legal, compliance, and governance, with at least 5 years in leadership roles. Proven record managing legal and compliance functions in project and operations of data centers, telecom, and energy facilities. Experience structuring capital investments, SPVs, and joint ventures in the infrastructure sector. Strong understanding of data sovereignty, cybersecurity, and ESG regulatory frameworks in Saudi Arabia and globally. Demonstrated experience implementing and managing GRC systems, frameworks, and compliance monitoring tools. Master's degree (MBA, LL. M, or equivalent) is an advantage. Professional certifications such as CIPP, CIPM, GRCP, GRCA, or compliance-related qualifications are preferred. Membership with the Saudi Bar Association or equivalent legal professional body is preferred. Key Competencies:Strategic legal leadership and senior management capability. Deep GRC expertise and compliance management excellence. High ethical standards and integrity. Strong legal, governance, and compliance acumen. Strategic thinking and executive advisory expertise. Excellent negotiation, contract structuring, and deal-making skills. Enterprise risk management and mitigation capabilities. Culturally aware with strong leadership acumen. Ability to collaborate effectively across multi-disciplinary and international teams. Strong communication, presentation, and board-level stakeholder management skills. Analytical thinking, attention to detail, and data-driven decision-making. Team leadership and capability development excellence. Professionalism, accountability, and confidentiality.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Assistant Manager – Technology Procurement is responsible for managing the end-to-end procurement lifecycle for technology-related goods and services.<br> The role partners with internal stakeholders to source IT solutions, negotiate with suppliers, ensure compliance with procurement policies, and deliver cost-effective commercial outcomes while supporting business objectives.<br> Key Responsibilities Manage end-to-end procurement activities for IT hardware, software, cloud services, telecommunications, and professional services.<br> Collaborate with business stakeholders to understand procurement requirements and develop sourcing strategies.<br> Prepare and manage RFIs, RFPs, RFQs, bid evaluations, and supplier selection processes.<br> Lead commercial negotiations, ensuring competitive pricing and favorable contractual terms.<br> Coordinate contract reviews with Legal, Finance, and other relevant stakeholders.<br> Build and maintain strong relationships with strategic technology vendors and suppliers.<br> Monitor supplier performance and ensure compliance with SLAs, KPIs, and contractual obligations.<br> Identify opportunities for cost optimization, value creation, and process improvements.<br> Ensure procurement activities comply with company policies, governance requirements, and applicable regulations.<br> Support budgeting, spend analysis, procurement reporting, and market benchmarking.<br> Work closely with Finance to support purchase orders, invoice resolution, and budget tracking.<br> Stay informed on technology market trends, licensing models, and supplier innovations.<br> Bachelor's degree in Business Administration, Supply Chain, Procurement, Information Technology, or a related field.<br> 4–5 years of experience in technology procurement, strategic sourcing, or IT vendor management.<br> Experience procuring software, hardware, cloud services, SaaS, cybersecurity, and IT professional services.<br> Strong knowledge of procurement methodologies, contract management, and sourcing best practices.<br> Experience managing RFP/RFQ processes and commercial negotiations.<br> Good understanding of software licensing models and cloud procurement.<br> Strong analytical, negotiation, and stakeholder management skills.<br> Excellent communication and presentation skills.<br> Experience with ERP/procurement systems such as SAP Ariba, Oracle, or Coupa is preferred.<br> Relevant certifications (e.<br>g., CIPS, CPSM, CSCP) are an advantage.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

???? We're Hiring: Kitchen Manager (KM) ????️Are you a passionate kitchen leader with a proven track record of managing high-performing teams and maintaining exceptional food quality? We're looking for an experienced Kitchen Manager to join our growing team. Key Responsibilities:✅ Oversee daily kitchen operations and ensure efficient workflow.✅ Maintain high standards of food quality, presentation, and consistency.✅ Ensure full compliance with food safety, hygiene, and HACCP standards.✅ Manage kitchen staff schedules, training, and performance.✅ Monitor inventory, stock levels, and kitchen supplies.✅ Control food costs by reducing waste and improving operational efficiency.✅ Coordinate with restaurant management to ensure timely food service.✅ Maintain kitchen equipment and promote a clean, safe, and organized workplace. Requirements:✔️ Minimum 7 years of experience in kitchen management or food & beverage operations.✔️ Strong leadership and team management skills.✔️ Sound knowledge of HACCP and food safety regulations.✔️ Ability to work in a fast-paced environment and manage multiple priorities.✔️ Excellent communication, organizational, and problem-solving skills.✔️ Culinary Arts, Hospitality Management, or a related qualification is preferred. If you are ready to lead a dynamic kitchen team and contribute to operational excellence, we'd love to hear from you.???? Apply now by sending your CV to: [Insert Email Address]???? Location: [Jeddah Saudi Arabia]Know someone who would be a great fit? Feel free to share this opportunity with your network!#Hiring #Kitchen Manager #Hospitality Jobs #Food And Beverage #Restaurant Management #HACCP #Leadership #Career Opportunity #Hospitality Careers #Now Hiring

???? We're Hiring: Kitchen Manager (KM) ????️Are you a passionate kitchen leader with a proven track record of managing high-performing teams and maintaining exceptional food quality? We're looking for an experienced Kitchen Manager to join our growing team. Key Responsibilities:✅ Oversee daily kitchen operations and ensure efficient workflow.✅ Maintain high standards of food quality, presentation, and consistency.✅ Ensure full compliance with food safety, hygiene, and HACCP standards.✅ Manage kitchen staff schedules, training, and performance.✅ Monitor inventory, stock levels, and kitchen supplies.✅ Control food costs by reducing waste and improving operational efficiency.✅ Coordinate with restaurant management to ensure timely food service.✅ Maintain kitchen equipment and promote a clean, safe, and organized workplace. Requirements:✔️ Minimum 7 years of experience in kitchen management or food & beverage operations.✔️ Strong leadership and team management skills.✔️ Sound knowledge of HACCP and food safety regulations.✔️ Ability to work in a fast-paced environment and manage multiple priorities.✔️ Excellent communication, organizational, and problem-solving skills.✔️ Culinary Arts, Hospitality Management, or a related qualification is preferred. If you are ready to lead a dynamic kitchen team and contribute to operational excellence, we'd love to hear from you.???? Apply now by sending your CV to: [Insert Email Address]???? Location: [Jeddah Saudi Arabia]Know someone who would be a great fit? Feel free to share this opportunity with your network!#Hiring #Kitchen Manager #Hospitality Jobs #Food And Beverage #Restaurant Management #HACCP #Leadership #Career Opportunity #Hospitality Careers #Now Hiring

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Team Manager, Feed Mill&nbsp; | Saudi Arabia, Hail</strong></p><br><br> <br> <p><strong>Role Summary:</strong></p><br><br> <p>To manage a self directing, multi-functional team to efficiently intake poultry and process specified poultry products to meet internal customer requirements within management performance parameters (Efficiencies loss-in process, zero non-conformance) ensuring adherence to defined Product Specifications, Quality and Safety standards.</p><br><br> <br> <p><strong>Job Requirements:</strong></p><br><br> <ul> <li>Minimum 2 years experience in a similar position within a Poultry or food environment</li> <li>Experience in high volume operational environment.</li> <li>Degree in Poultry Processing /Food Technology or related discipline. Working knowledge and understanding of implementation of international Quality Standards like ISO 9000 and HACCP.</li> </ul> <br> <p><span>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</span>&nbsp;</p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>The <strong>Service Relationship Manager</strong> has a solid technical understanding of how Fortinet products and services are utilized by the customer, and uses this to effectively resolve issues and propose innovative solutions. The Service Relationship Manager is the voice of the customer within Fortinet and is closely involved in all customer escalations, working closely with sales and other support team members to organize and manage situations. The Service Relationship Manager continually assures the value of services across the customer’s organization and jointly defines objectives and measures to drive improvements. The Service Relationship Manager leads service meetings and conference calls to discuss open incidents, oversee implementation project services and to review Quarterly activity. The Service Relationship Manager is engaged in the pre-Sales phase to ensure that new projects have the right services and the delivery teams are ready to provide best in class service. The Service Relationship Manager may be a paid service. Customer feedback and a reduction in incidents are key measurable of success.</span></span></p><br><p><span><span><strong>Responsibilities</strong></span></span><span><span><strong>:</strong></span></span></p><br><ul><li><p><span><span>Act as the customer’ Single Point of Contact for Services and Support facilitating conference calls, meetings and engaging the appropriate resources</span></span></p><br></li><li><p><span><span>Ensure delivery across the customer’s organization and meet or exceed operational KPIs</span></span></p><br></li><li><p><span><span>Match customer’s evolving service needs (based on business requirements, expansion, industry challenges, reductions, proactive vs. reactive service needs, etc.) to Fortinet offers thus driving services absorption</span></span></p><br></li><li><p><span><span>Lead the services delivery team towards the customer, the sales teams and any other internal or external organizations</span></span></p><br></li><li><p><span><span>Build executive/senior relationships within customer and understand the customer’s business practices/procedures, business drivers and corporate culture</span></span></p><br></li><li><p><span><span>Maintain an intimate understanding Fortinet support and service capabilities and limitations</span></span></p><br></li><li><p><span><span>Own Customer Success by developing Service &amp; Support Plans</span></span></p><br></li><li><p><span><span>Address any customer satisfaction issues across the customer’s organization and follow up</span></span></p><br></li><li><p><span><span>Produce Quarterly reports including service performance and upcoming 90 day plans</span></span></p><br></li><li><p><span><span>Manages technical escalations by hosting conference calls, facilitating actions and producing customer facing updates</span></span></p><br></li><li><p><span><span>Provide regular updates to the customer and visit on an agreed frequency</span></span></p><br></li><li><p><span><span>Ensure delivery teams meet their contracted obligations by following through with management on corrective actions</span></span></p><br></li><li><p><span><span>Negotiate, document and communicate a governance structure for the account ensuring all parties (customer, partner, Fortinet) understand what they will be held accountable for in the customer relationship</span></span></p><br></li><li><p><span><span>Leverage customer relationship in supporting Sales in renewals success, ensure optimal service penetration and identify up sell opportunities</span></span></p><br></li><li><p><span><span>Build RFP responses for innovative service solutions in conjunction with Sales to meet the customers’ needs and requirements.</span></span></p><br></li><li><p><span><span>Ensure continued alignment with and the objectives of the product sales team</span></span></p><br></li><li><p><span><span>Drive continual process improvements to achieve business goals and maximize customer service</span></span></p><br></li><li><p><span><span>Analytical Ability – effectiveness in analyzing situations and identifying key issues</span></span></p><br></li><li><p><span><span>Planning and execution – defining and measuring business goals, monitoring progress, taking action when necessary to rectify situations and meet deadlines</span></span></p><br></li><li><p><span><span>Proactive – taking responsibility for making things happen.</span></span></p><br></li><li><p><span><span>Teamwork – collaborating with and promoting collaboration</span></span></p><br></li><li><p><span><span>Technical expertise – up to date high level telecommunications and internetworking</span></span></p><br></li><li><p><span><span>Adaptability – maintain performance under pressure to ensure effective decision making</span></span></p><br></li><li><p><span><span>Influence – using appropriate interpersonal styles and methods of communication to influence others positively to meet objectives of all parties</span></span></p><br></li><li><p><span><span>Relationships – building and sustaining key relationships to build a successful business ecosystem</span></span></p><br></li><li><p><span><span>Service DNA – understanding customer service excellence inside-out and identifying areas for improvement on a daily basis</span></span></p><br></li><li><p><span><span>Communications – communicating clearly, succinctly and effectively</span></span></p><br></li><li><p><span><span>Bachelor's Degree or equivalent</span></span></p><br></li><li><p><span><span>Operational excellence qualification (ITIL) or experience</span></span></p><br></li></ul><p><span><span><strong>Education &amp; Languages:</strong></span></span></p><br><ul><li><p><span><span>Excellent written English&nbsp;</span></span><span><span> (+ Arabic)&nbsp;</span></span></p><br></li><li><p><span><span>Bachelor's Degree or equivalent</span></span></p><br></li><li><p><span><span>Operational excellence qualification (ITIL) or experience</span></span></p><br></li><li><p><span><span>Fortinet certification highly desirable -NSE4 or similar</span></span></p><br></li></ul><p>#LI-NC1</p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Job Title: Project Admin Manager – Oil & Gas (EPC Projects) Location: Saudi Arabia Company: NSH Saudi Job Summary NSH Saudi is looking for an experienced Project Admin Manager to oversee all project administration functions for large-scale Oil & Gas EPC projects. The successful candidate will ensure efficient administrative operations, document control, manpower coordination, compliance, and support to the project management team throughout the project lifecycle. Key Responsibilities Manage all project administration activities at the project site. Coordinate with Project Managers, Construction Managers, and department heads to ensure smooth project execution. Supervise administrative staff, document controllers, timekeepers, and camp administration personnel. Ensure proper management of project documentation, correspondence, reports, and records. Coordinate employee mobilization, onboarding, accommodation, transportation, and site logistics. Monitor manpower records, attendance, leave schedules, and timesheets. Liaise with HR, Procurement, Finance, and Client representatives on administrative matters. Ensure compliance with company policies, client requirements, and Saudi labor regulations. Prepare weekly and monthly administrative reports for project management. Support audits, inspections, and project close-out documentation. Maintain confidentiality of project and personnel information. Requirements Bachelor's Degree in Business Administration, Management, or a related discipline.10+ years of experience in project administration within Oil & Gas EPC projects. Minimum 5 years of Gulf/Saudi Arabia experience is preferred. Strong knowledge of project administration, manpower coordination, document management, and site operations. Experience working with multinational project teams. Excellent communication, leadership, and organizational skills. Proficiency in Microsoft Office and ERP/document management systems. Ability to manage multiple priorities in a fast-paced project environment. Preferred Experience Experience in Aramco, SABIC, ADNOC, or other major Oil & Gas EPC projects. Familiarity with Saudi labor regulations and project mobilization processes.