Operation Manager Jobs in Saudi

BASIC FUNCTION:The Facility Operations Manager is responsible for the effective, safe, compliant, and cost-efficient operation of all facilities and infrastructure assets within Energy City Development Company’s portfolio. The role ensures that buildings, utilities, and support services are maintained to the highest operational, safety, sustainability, and customer service standards, in alignment with Saudi regulations, international best practices, and ECDC’s strategic objectives. The position plays a critical role in transitioning assets from development to steady-state operations, managing outsourced service providers, optimizing lifecycle performance, and ensuring continuity of services for tenants, stakeholders, and visitors.<br>JOB SCOPE:The Facility Operations Manager oversees the day-to-day facilities operations across Energy City assets, including (but not limited to):• Commercial buildings, offices, and mixed-use developments• Utilities and infrastructure systems (MEP, power, water, ICT, ELV, BMS)• Hard and soft FM services• Health, Safety, Security, and Environmental (EHSS) compliance• Service provider and contract performance• Operational readiness and handovers from projects• Budget management and cost control the role involves strategic planning, operational delivery, stakeholder coordination, and risk management, ensuring facilities support business continuity, sustainability targets, and tenant satisfaction.<br>PRINCIPAL DUTIES:1 Facilities Operations & Service Delivery• Ensure continuous, safe, and efficient operation of all facilities and infrastructure assets• Oversee hard and soft FM services, ensuring compliance with agreed SLAs, KPIs, and statutory obligations• Ensure timely preventive and corrective maintenance of all MEP systems and building fabric• Monitor asset performance and operational risks, implementing corrective actions as required2 Contract & Service Provider Management• Manage FM contracts, vendors, and service providers• Lead performance reviews, KPI monitoring, and service improvement initiatives• Enforce contractual compliance, including penalties, variations, and service credits• Support procurement activities including tendering, evaluation, and mobilization of service providers3 Health, Safety, Security & Compliance• Ensure full compliance with Saudi laws, regulations, and authority requirements• Maintain readiness for inspections by MODON and other authorities• Implement and monitor EHS&S policies, risk assessments, and emergency preparedness plans• Oversee incident reporting, investigations, and corrective actions4 Asset Lifecycle & Operational Readiness• Support handover of assets from construction to operations, ensuring readiness and completeness• Validate O&M manuals, warranties, as-built drawings, and asset registers• Implement lifecycle planning, condition assessments, and replacement strategies• Drive continuous improvement in asset reliability and performance5 Financial & Budget Management• Prepare and manage annual operating budgets for facilities operations• Monitor expenditure, control costs, and identify efficiency and value-engineering opportunities• Support business planning, cost forecasting, and financial reporting6 Stakeholder & Tenant Management• Act as the primary point of contact for operational issues affecting tenants and stakeholders• Ensure high levels of customer satisfaction through proactive communication and service delivery• Support tenant fit-out coordination and operational approvals7 Sustainability & Continuous Improvement• Support sustainability, energy efficiency, and environmental initiatives• Monitor utilities consumption and implement optimization measures• Drive innovation, digital tools, and smart FM solutions where applicable<br>EDUCATION: A bachelor’s degree in engineering (Mechanical, Electrical, or Civil, Architectural), or Building Services Engineering, or Facilities Management or equivalent is required. A master’s degree or MBA is preferred.<br>EXPERIENCE: A minimum of 10 years of related experience in facilities or asset operations. Proven experience managing large, complex developments or portfolios. Strong exposure to:• Master-planned developments• Utilities and infrastructure operations• Outsourced FM service models<br>LANGUAGE:Excellent command of oral and written English and Arabic is required.<br>Preferred Training and Certificates:- Certified Facility Manager (CFM).- Facilities Management Professional (FMP).- RICS (MRICS / FRICS).- NEBOSH / IOSH.- PMP or equivalent project management certification.

Company Description Levers Motors is a trusted provider of commercial and industrial equipment rental services, specializing in forklifts and material handling and transport equipment. The company supports businesses across construction, logistics, warehousing, and industrial sectors with reliable, well-maintained machinery and flexible rental solutions tailored to project requirements. Levers Motors is recognized for its strong commitment to quality, safety, and responsive customer service. The team understands the operational demands of heavy equipment environments and focuses on efficient handling, loading, and transport solutions delivered on time. Applicants joining Levers Motors will be part of a company that values dependable performance and long-term partnerships with clients.<br>Role Description The Operations Manager – Heavy Equipment & Machinery is a full-time, on-site role based in Riyadh, Saudi Arabia. This role oversees day-to-day rental operations, including fleet planning, equipment allocation, scheduling, and coordination of deliveries and returns to ensure high utilization and minimal downtime. The Operations Manager supervises service and maintenance workflows, ensures adherence to safety standards, and monitors equipment condition and readiness. Responsibilities include managing vendor and client relationships, preparing operational reports, tracking KPIs, and implementing process improvements for efficiency and cost control. The role also involves leading and coaching operations staff, supporting compliance with local regulations, and resolving operational issues to maintain consistent, high-quality service.<br>Qualifications<br> Strong operational management skills covering fleet coordination, workflow optimization, and resource planning in heavy equipment or industrial services. Experience with equipment maintenance oversight, safety compliance, and quality control in machinery or material handling environments. Ability to manage customer relationships, handle contracts and service agreements, and respond effectively to client needs and project timelines. Competence in data analysis, reporting, and use of business systems or ERPs to track performance, costs, and utilization. Leadership skills to supervise and develop operations teams, delegate tasks, and foster a culture of safety, accountability, and continuous improvement. Strong organizational and problem-solving skills, with the ability to prioritize multiple projects and make sound operational decisions under time pressure. Excellent written and verbal communication skills in English; Arabic language skills are an advantage. Relevant experience in heavy equipment, rental services, logistics, or industrial operations; prior experience in the Gulf region is beneficial. Bachelor’s degree in Operations Management, Engineering, Business Administration, or a related field, or equivalent practical experience.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Responsible for the management of all aspects of the Front of House functions including Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants and Learning Coaches, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment of all guests visiting the location. Ensures all departments are aware of all guests needs and information prior to arrival that will lead to a unique, memorable and personal stay.</p><p>CORE WORK ACTIVITIES</p><p>Maintaining Front of House Goals</p><p>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps front of house team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Maintains knowledge of room availability and rates and suggestively sells. Reviews previous night's no-shows and ensures appropriate billing. Reviews the arrival report for accuracy and completeness. Checks printed registration cards against information on arrival report; rectifies any deficiencies with respective personnel. Maintains complete knowledge of property features and services, including hours of operations, hotel restaurant concepts, menu price range, dress code and ambience, hotel room types, numbers, hotel top repeat guests, rate programs, packages and scheduled daily events and activities.</p><p>Managing Front of House Team</p><p>Supervises all areas of the Front of House. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures staff is knowledgeable about rates, packages and promotions available. Ensures all cashiering procedures comply with accounting policies and standards.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Monitors the check-in/check-out process, ensuring agreement to hotel standards; anticipates critical situations and assists to process the guest expediently. Anticipates sold-out situations and number of rooms overbooked. Locates alternative accommodations for guests and "walk" guests, following hotel policies and procedures. Works closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.</p><p>Managing Projects and Policies</p><p>Implements the customer recognition/service program, communicating and ensuring the process. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p>Supporting Human Resource Activities</p><p>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.&nbsp;</span></span></span></li> </ul> <br> <br> <p><span><span><strong><span><span><span>Job Summary</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><span>The Assistant IT Manager is responsible for managing day to day operation and liaise with Information Technology Manager to ensure the smooth functioning of the Information Technology Department. Assists in establishing hardware maintenance programs and procedures in case of system interruptions. Assists in ensuring security of data storage and protection.</span></span></span></p><br><br> <br> <br> <p><span><span><strong><span><span><span>As Assistant IT Manager, we rely on you to:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span>Ensure that critical application systems to the hotel like Opera PMS, Infrasys POS, Call Accounting System, Check EAM, Messaging System, etc. and including hardware are running.</span></span></span></li> <li><span><span><span>To attend users Information Technology related problems both hardware and application systems.</span></span></span></li> <li><span><span><span>Ensure that day-to-day standard Information Technology operating procedures (including checklist) are implemented properly including new requirements that need to be implemented and / or adhered.</span></span></span></li> <li><span><span><span>Creates, develop new application systems and enhancement to existing systems that will be beneficial to some department day-to-day operations and to the hotel.</span></span></span></li> <li><span><span><span>To plan and continue looking for new ways that may improve some Information Technology related areas and provide feedback / recommendations to the Management.</span></span></span></li> <li><span><span><span>Practices and role-models the Guiding Principles and the Core Values of Shangri-La Hospitality.</span></span></span></li> <li><span><span><span>Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.</span></span></span></li> <li><span><span><span>Must be familiar with the CSR initiatives, Policies and Procedures, Guidelines, Rules and Regulations per company CSR, including and not limited to CSR initiatives of the local and national government. &nbsp;</span></span></span></li> <li><span><span><span>Ensures compliance and application for all CSR job related decisions and activities, in relation to achieving the hotels CSR goals and objectives.</span></span></span></li> </ul> <br> <p><span><span><strong><span><span><span>What we're looking for:&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span>3 years as senior analyst / programmer in a large company</span></span></li> <li><span><span>Degree in Computer Science.</span></span></li> <li><span><span>Leadership, communication, and interpersonal skills.</span></span></li> <li><span><span>Flexibility to work evenings, weekends, and holidays.</span></span></li> <li><span><span>Fluent in English and Arabic</span></span></li> <li><span><span>Strong leadership, self-motivated excellent communication skills.</span></span></li> </ul> <br> <p><span><span><strong><span><span><span>Why Join Us:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span><span><span><span><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></span></span></span></span></span></span></span></span></li> </ul> <br> <p><span><span><span><span><span><span><span><span><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></span></span></span></span></span></span></span></span></p><br><br> <p><span><span><span><span><span><span><span><span><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></span></span></span></span></span></span></span></span></p><br><br> <br> <br> <br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Job Title: House Manager & Family Assistant Location: Riyadh, Saudi Arabia (Private Estate) Job Overview:A high-profile family is seeking an experienced, highly organized, and polished House Manager & Personal Assistant. This role is responsible for the seamless, day-to-day operations of a private estate, overseeing household staff, and managing the family’s schedules, appointments, and lifestyle logistics with the utmost discretion. Key Responsibilities:General Oversight: Supervise and coordinate the daily operations of the estate, ensuring the highest standards of cleanliness, order, and maintenance. Staff Management: Oversee, train, and manage the domestic staff (housekeepers, chefs, drivers) and establish daily schedules. Calendar & Appointment Management: Manage and coordinate the family’s daily calendars, appointments, travel arrangements, and social commitments. Event Planning: Coordinate and oversee private family events, dinners, and gatherings hosted at the estate. Vendor & Expense Management: Act as the main point of contact for external vendors, contractors, and suppliers. Monitor household expenses and inventory. Qualifications & Requirements:Proven experience as a House Manager, Estate Manager, or Executive Personal Assistant for high-net-worth families or luxury hospitality. Exceptional organizational, time-management, and multitasking skills. Strong leadership skills with a professional, respectful, and diplomatic demeanor. High level of discretion, loyalty, and confidentiality. Excellent communication skills (Fluency in English is required; Arabic is a strong plus).(efficient in using digital calendars, emails, and budgeting tools).

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About the job</b></p><p><br></p><p><b>Job Title</b>: House Manager &amp; Family Assistant</p><p><b>Location</b>: Riyadh, Saudi Arabia (Private Estate)</p><p><b>Job Overview:</b></p><p>A high-profile family is seeking an experienced, highly organized, and polished House Manager &amp; Personal Assistant. This role is responsible for the seamless, day-to-day operations of a private estate, overseeing household staff, and managing the family’s schedules, appointments, and lifestyle logistics with the utmost discretion.</p><p><b>Key Responsibilities:</b></p><ul><li>General Oversight: Supervise and coordinate the daily operations of the estate, ensuring the highest standards of cleanliness, order, and maintenance.</li><li>Staff Management: Oversee, train, and manage the domestic staff (housekeepers, chefs, drivers) and establish daily schedules.</li><li>Calendar &amp; Appointment Management: Manage and coordinate the family’s daily calendars, appointments, travel arrangements, and social commitments.</li><li>Event Planning: Coordinate and oversee private family events, dinners, and gatherings hosted at the estate.</li><li>Vendor &amp; Expense Management: Act as the main point of contact for external vendors, contractors, and suppliers. Monitor household expenses and inventory.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Proven experience as a House Manager, Estate Manager, or Executive Personal Assistant for high-net-worth families or luxury hospitality.</li><li>Exceptional organizational, time-management, and multitasking skills.</li><li>Strong leadership skills with a professional, respectful, and diplomatic demeanor.</li><li>High level of discretion, loyalty, and confidentiality.</li><li>Excellent communication skills (Fluency in English is required; Arabic is a strong plus).</li><li>(efficient in using digital calendars, emails, and budgeting tools).</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Administration</p><p>Management</p><p>CalendarsOrganization Skills</p><p>English</p><p>Hotel Managemen</p><p>tHospitality Industry</p><p>Flight Planning</p><p>Travel Arrangements</p><p>Communication</p><p>Household</p><p><br></p></div>

????️ We're Hiring: Quality & Food Safety Manager | Riyadh, Saudi Arabia<br>We are looking for an experienced Quality & Food Safety Manager to lead quality assurance and food safety standards across our restaurant and catering operations in Riyadh. Role Purpose<br>Own and elevate the quality and food safety framework across Delta's F&B operations, ensuring consistent standards, regulatory compliance, and operational excellence across all kitchens and catering production.<br>Key Responsibilities Develop, implement, and audit QA/QC standards across all kitchens. Lead and manage the Food Safety Supervisor and Food Safety Officer team Ensure full compliance with HACCP, municipal, and Saudi food safety regulations Conduct regular audits, inspections, and corrective action follow-ups Partner with Executive Chefs on menu development from a food safety and quality standpoint Train kitchen and catering staff on food safety, hygiene, and quality standards Report quality and safety KPIs and risk areas to senior management<br>Required Qualifications Bachelor's degree in Food Science, Nutrition, or a related field Minimum 5 years' experience in a quality/food safety role within F&B, hospitality, or catering HACCP certification required; ISO 22000 knowledge is a plus Strong leadership and cross-functional communication skills Fluent in English; Arabic is a plus<br>Preferred Qualifications<br>Prior experience managing multi-site or catering operations Familiarity with Saudi municipal food safety regulations

Job Title<br>Chairman Office Manager <br>Overview<br>We are seeking a highly organized and professional Chairman Office Manager to handle the daily operations of the Chairman's office and ensure a smooth administrative workflow.<br>Key Responsibilities<br>Complex Calendar Management: Lead and orchestrate the Chairman’s daily schedule, including high-level board meetings and international conferences. Strategic Communication: Act as the primary gatekeeper and liaison between the Chairman and VIP clients, board members, and senior executives. Information & Document Control: Review, prioritize, and summarize incoming reports, memos, and sensitive documents before they reach the Chairman. Global Travel Logistics: Plan and execute comprehensive, multi-destination travel itineraries, including private aviation, ground transport, and accommodation. Meeting Preparation: Prepare agendas, presentations, and briefing materials for the Chairman's daily meetings and record official minutes. Office Operations & Protocol: Oversee the daily operations of the executive floor, manage support staff, and ensure strict adherence to executive protocols. Confidential Project Tracking: Follow up on the status of ongoing projects and decisions made by the Chairman with various department heads. Requirements<br>Experience: 7+ years of proven experience in office management or executive assistance to top-tier management. Languages: Fluent in both Arabic and English (verbal and written). Skills: Strong command of Microsoft Office Suite (Word, Excel, Power Point). Traits: High level of confidentiality, strong multitasking abilities, and professional communication.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.</p><p>CORE WORK ACTIVITIES</p><p>Leading Room Operations Team</p><p>Verifies that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Verifies that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.</p><p>Managing Property Rooms Operations Function(s)</p><p>Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Performs other duties, as assigned, to meet business needs.</p><p>Managing and Monitoring Activities that Affect the Guest Experience</p><p>Understands the brand's service culture. Provides excellent customer service by being readily available/approachable for all guests. Strives to continually improve guest and employee satisfaction. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Verifies that all team members meet or exceed all hospitality requirements.</p><p>Managing Profitability</p><p>Assists in performing required annual Quality audit with General Manager (GM) &amp; Regional Director (RD). Verifies that a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Strives to maximize the financial performance of the department.</p><p>Conducting Human Resources Activities</p><p>Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Verifies that orientations for new team members are thorough and completed in a timely fashion. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Celebrates successes and publicly recognizes the contributions of team members.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li><li>OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul><p></p></section>

Job Title - Operations Manager - (Flexo Narrow-Web Printing) Location: Jeddah, Saudi Arabia<br><br>Job Summary Operations Manager with strong techno-commercial expertise in flexo narrow-web printing to lead operations in Saudi Arabia. The ideal candidate will have 10-12 years of relevant experience, including exposure to strategic decision-making, production leadership, and customer-facing commercial support. This role requires a hands-on professional who can effectively manage plant operations, production performance, process improvement, customer technical support, and techno-commercial discussions<br>.<br>Required Qualifications Bachelor's degree in Printing Technology, Engineering, Operations Management, or a related field.10-12 years of experience in the printing/packaging industry, with strong expertise in flexo narrow-web printing. Proven experience in an operations, production, or plant management role. Strong understanding of printing processes, substrates, inks, adhesives, quality parameters, and production troubleshooting. Demonstrated exposure to decision-making responsibilities at operational or business level. Ability to manage both production operations and customer techno-commercial interactions. Strong commercial awareness with the ability to support customer discussions, pricing-related coordination, and solution-based engagemen<br>t.<br>Key Responsibilities Lead and oversee daily operations and production activities related to flexo narrow-web printing. Ensure achievement of production targets, quality standards, delivery timelines, and cost efficiency. Drive continuous improvement in manufacturing processes, machine utilisation, waste reduction, and productivity. Monitor and optimise plant performance, manpower planning, maintenance coordination, and workflow efficiency. Support management in strategic and operational decision-making based on production, commercial, and customer requirements. Provide techno-commercial support to customers by understanding their printing needs, recommending suitable solutions, and addressing technical concerns. Work closely with sales and customer-facing teams to assist in commercial negotiations, product discussions, and solution selling. Handle customer interactions related to product performance, print quality, troubleshooting, and process optimization. Coordinate with internal teams including production, quality, sales, supply chain, and maintenance to ensure smooth business operations. Maintain compliance with safety, quality, and regulatory standards applicable in Saudi Arabia. Prepare and present operational reports, performance reviews, and improvement plans to senior management. Build and mentor operational teams to create a high-performance and customer-focused cultu<br>re.<br>Preferred Profile Techno-commercial professional with a balanced understanding of operations, customer requirements, and business objectives. Strong hands-on knowledge of flexo narrow-web equipment and production environments. Confident in dealing with customers, supporting technical clarifications, and contributing to business growth. Capable of taking ownership, making sound decisions, and leading cross-functional coordination. Key Competencies Operations Management Flexo Narrow-Web Printing Expertise Production Planning and Control Techno-Commercial Support Customer Relationship Management Strategic Decision-Making Process Improvement Team Leadership Quality and Compliance Manage<br>ment

Position: Maintenance Manager - Recycling Location: Ras Al-Khair, Saudi Arabia Industry: Aluminum Recycling & Heavy Industrial Manufacturing<br>About the Role A leading industrial organization is seeking a Maintenance Manager - Recycling to lead the maintenance function for a major aluminum recycling facility. This position will oversee maintenance strategy, reliability improvement, asset management, maintenance planning, shutdown execution, and team development across recycling operations including scrap processing, delacquering, melting, casting, homogenizing, sawing, and associated utilities. The successful candidate will play a critical role during plant readiness, commissioning, and startup phases, establishing maintenance systems, spare parts strategies, reliability programs, and operational maintenance capabilities before full production begins. <br>Key Responsibilities Lead all maintenance activities to ensure safe, reliable, and cost-effective plant operation. Develop maintenance strategies, preventive maintenance programs, critical equipment plans, and reliability initiatives. Establish CMMS systems, maintenance standards, and spare parts management processes. Manage maintenance budgets, resources, KPIs, and performance targets. Foster strong collaboration between maintenance, operations, engineering, and other stakeholders. Lead safety, environmental, and compliance initiatives within maintenance operations. Drive continuous improvement and asset reliability programs through data-driven decision making. Build, coach, and develop maintenance teams to achieve operational excellence. Manage contractor performance and support major shutdown and turnaround activities. <br>Requirements Engineering degree or equivalent technical qualification. 10+ years of maintenance leadership experience in aluminum, casthouse, metals, mining, smelting, or heavy industrial environments. Strong understanding of maintenance and reliability systems, operational excellence, and asset management principles. Demonstrated experience leading large maintenance teams and driving organizational change. Experience supporting greenfield projects, plant commissioning, or maintenance readiness activities is highly advantageous. <br>Preferred Competencies Reliability-centered maintenance Strategic leadership Cost management and budgeting Safety and environmental leadership Change management Team development and coaching Strong stakeholder engagement skills

We are looking for a Logistics & Operations Lead to join the Autobia team. This role leads our inbound and outbound logistics across all fulfillment centers, ensuring the on-time collection of purchase orders from suppliers and the on-time delivery of orders to customers. Leading two teams through their respective supervisors and overseeing the company's fleet assets, the role owns day-to-day logistics performance, external transport relationships, and operational risk mitigation.<br>Beyond logistics, this role acts as a key deputy within the operations function — supporting the Operations Manager on daily issues, stepping in as Operations Manager in their absence, and representing Autobia in government transactions related to the operations department.<br>Location: Riyadh or Jeddah, Saudi Arabia<br>Key Responsibilities:Logistics Leadership Lead and oversee end-to-end inbound and outbound logistics operations across Autobia's fulfillment centers. Lead two teams through their supervisors — setting direction, priorities, and performance standards, and developing supervisor and team capability. Ensure on-time collection of purchase orders from suppliers and on-time delivery of orders to customers. Ensure customer deliveries are triggered, tracked, and recorded on time and accurately within the system. Build and manage relationships with external stakeholders, including shipping companies, third-party carriers, and transport providers. Monitor logistics SLAs, and resolve or escalate performance gaps when necessary.<br>Risk, Damage & Vendor Management Identify, assess, and mitigate inbound and outbound logistics risks — delivery delays, capacity constraints, supplier collection failures, and fleet availability. Reduce in-transit damages and losses through better carrier selection, handling standards, and packaging/loading practices. Source and onboard stronger logistics partners, and negotiate improved contracting terms (pricing, SLAs, liability, and damage accountability) with shipping and transport companies. Continuously evaluate carrier performance and rebalance volume toward the best-performing, lowest-risk providers.<br>Fleet Asset Management Manage fleet assets across their full lifecycle, including vehicle utilization, maintenance scheduling, regulatory compliance, and cost control. Plan and execute proper fleet phase-out and phase-in, ensuring continuity of capacity and optimal total cost of ownership.<br>Technology & Optimization Improve vehicle routing to lower cost, distance, and delivery times across inbound and outbound flows. Increase load capacity utilization per trip to reduce the number of trips and overall logistics cost. Reduce total inbound and outbound logistics cost through route, capacity, and consolidation improvements. Leverage technology and data to enhance visibility, on-time delivery triggering, and accurate recording of logistics events.<br>Operations Support & Deputization Support the Operations Manager in resolving daily operational issues across fulfillment and logistics. Act as the Operations Manager in their absence, ensuring continuity of operations and decision-making. Represent Autobia in all government transactions related to the operations department. Coordinate cross-functionally with procurement, sales, and fulfillment teams to align logistics with broader operational priorities.<br>Performance, Reporting & Continuous Improvement Maintain and update operational and logistics performance dashboards, reports, and KPI trackers. Collect, validate, and analyze operational data to identify trends, risks, and improvement opportunities. Prepare weekly and monthly operational performance reports for management. Document and maintain SOPs, work instructions, and process maps for logistics and operations. Lead root cause analysis and corrective action planning for recurring operational issues. Support continuous improvement initiatives and operational audits to ensure adherence to company standards.<br>Qualifications Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, Business Administration, or a related field.5–8 years of experience in logistics, transportation, or warehouse operations, including experience leading teams through supervisors or team leads. Proven experience managing inbound/outbound logistics and fleet operations. Familiarity with Saudi government and regulatory transactions related to logistics and operations is strongly preferred. Strong proficiency in Microsoft Excel and Power Point; experience with BI tools (e.g., Power BI, Metabase) is an advantage. Excellent stakeholder management, communication, and problem-solving skills. Arabic and English proficiency — Arabic required for government transactions. Valid Saudi driving license preferred (for fleet oversight).

International Human Resources Company (i HR) is hiring on behalf of one of its clients for the position of HVAC Projects & Operations Manager .<br>???? Location: Riyadh & Jeddah<br>Job Purpose Lead and oversee projects and daily operations, ensuring successful project delivery, operational excellence, quality compliance, and profitability while managing engineering and technical teams.<br>Key Responsibilities Manage projects from initiation through final handover Develop and monitor project schedules and execution plans Lead engineering and technical teams across multiple projects Review technical drawings, project documentation, and change orders Monitor project progress, resolve operational challenges, and ensure timely delivery Oversee branch operations, warehouse activities, and resource allocation Ensure compliance with quality standards and occupational health & safety requirements Establish operational KPIs and prepare reports for senior management Drive continuous improvement initiatives to enhance operational efficiency and profitability<br>Requirements Bachelor's degree in Mechanical Engineering (HVAC) or a related field Minimum of 10 years of experience in HVAC projects and contracting Proven experience managing engineering and technical teams Strong knowledge of project contracts, risk management, and project execution Proficiency in Microsoft Office and Auto CAD (MS Project or Primavera is a plus)

International Human Resources Company (i HR) is hiring on behalf of one of its clients for the position of Projects & Operations Manager.<br>???? Location: Riyadh & Jeddah<br>Job Purpose Lead and oversee projects and daily operations, ensuring successful project delivery, operational excellence, quality compliance, and profitability while managing engineering and technical teams.<br>Key Responsibilities Manage projects from initiation through final handover Develop and monitor project schedules and execution plans Lead engineering and technical teams across multiple projects Review technical drawings, project documentation, and change orders Monitor project progress, resolve operational challenges, and ensure timely delivery Oversee branch operations, warehouse activities, and resource allocation Ensure compliance with quality standards and occupational health & safety requirements Establish operational KPIs and prepare reports for senior management Drive continuous improvement initiatives to enhance operational efficiency and profitability Requirements Bachelor's degree in Mechanical Engineering (HVAC) or a related field Minimum of 10 years of experience in HVAC projects and contracting Proven experience managing engineering and technical teams Strong knowledge of project contracts, risk management, and project execution Proficiency in Microsoft Office and Auto CAD (MS Project or Primavera is a plus)

POSITION OBJECTIVE<br><br> Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures End to end store responsibility in absence of Store Manager Promote the Loyalty Program of the company for maximizing loyalty and repeat sales Provide feedback to the Store Manager and Area Manager with regards to employees and products<br><br>Key Responsibilities<br><br> Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales Assisting the Store Manager in implementation of operating procedures at the store as per the company standards Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times Regularly audits own store administration and resolve any issues Manage the daily roaster, leave and grievances of the retail staff Maintain the visual merchandising standards at the stores all the time as per set VM standards Promote the Club Apparel Loyalty Program of the company for repeat sales Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products Ensure awareness and vigilance at all times of security in the store without any negligence Must be updated about the various brands of the group for suggestive selling to the customers End to end store responsibility in absence of Store Manager Must be physically fit to stand for extended hours and heavy lifting

<div dir="rtl"><h3 >About the Role</h3> <p >Jeddah Airports (مطارات جدة) is seeking a <strong >Data Management Office General Manager</strong> to lead the development and implementation of comprehensive data management strategies. Based in <strong >Jeddah</strong>, this full-time position involves overseeing critical data functions to support organizational objectives. The General Manager will be responsible for ensuring robust data quality, security, governance, and compliance across the organization.</p> <h3 >Key Responsibilities</h3> <ul > <li >Develop and implement data management policies and procedures.</li> <li >Lead the design and maintenance of data systems and databases.</li> <li >Ensure data quality and integrity across the organization.</li> <li >Oversee data security measures and compliance with data protection regulations.</li> <li >Manage a team of data management professionals, providing direction and guidance.</li> <li >Collaborate with internal stakeholders to understand data needs and requirements.</li> <li >Identify opportunities for process improvement and optimization in data management practices.</li> <li >Stay updated on industry trends and best practices in data management.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li >Bachelor's or Master's degree in Computer Science, Information Management, or a related field.</li> </ul> <h3 >Experience and Expertise</h3> <ul > <li >Proven experience in data management, with a minimum of <strong >10 years in a managerial role</strong>.</li> <li >Excellent understanding of data governance, data quality, and data security principles.</li> <li >Proficiency in data management tools and technologies.</li> </ul> <h3 >Essential Skills</h3> <ul > <li >Strong leadership and decision-making skills.</li> <li >Excellent communication and interpersonal skills.</li> <li >Ability to work effectively in a fast-paced environment and lead a team to meet deadlines and objectives.</li> </ul> <h3 >Work Details</h3> <p >This is a <strong >full-time</strong> position based in <strong >Jeddah</strong>. The role requires leading a team of data management professionals within a dynamic organizational setting.</p></div>

???? We’re Hiring | Regional Manager We are seeking an experienced and results-oriented Regional Manager to lead and oversee the operations of multiple fuel stations within an assigned region. The role is responsible for driving operational excellence, achieving business and financial objectives, enhancing customer experience, developing high-performing teams, and ensuring compliance with safety, quality, and regulatory standards. Key Responsibilities:Regional Operations & Business Management Oversee the operational and financial performance of fuel stations across the assigned region. Drive revenue growth, profitability, and operational efficiency. Lead regional initiatives related to process improvement, digital transformation, and business development. Manage and develop station managers and operational teams across multiple locations. Ensure compliance with company policies, procedures, HSE standards, and regulatory requirements. Optimize operational costs while maintaining service quality and customer satisfaction. Build strong relationships with stakeholders, suppliers, and business partners. Customer Experience & Service Excellence Monitor customer satisfaction levels and implement initiatives to improve service quality. Ensure effective management and resolution of customer feedback and complaints. Develop regional action plans to enhance customer experience. Financial & Performance Management Monitor regional sales performance, profitability, and operational KPIs. Analyze performance gaps and implement corrective action plans. Ensure effective cost control and accurate financial reporting. Supply Chain & Operational Support Ensure fuel availability and operational readiness across all stations. Coordinate with supply chain, maintenance, and support functions to ensure business continuity. Monitor station requirements and maintain appropriate operational standards. Reporting & Continuous Improvement Prepare and review regional operational and financial reports. Track KPIs and provide strategic recommendations to senior management. Identify improvement opportunities based on data analysis and market trends. Requirements:Bachelor’s degree in Business Administration, Industrial Engineering, or related field. Minimum 7 years of experience in fuel retail, retail operations, logistics, or related industries. Minimum 3 years of experience in a regional or multi-site leadership role. Strong leadership skills with proven experience managing large and diverse teams. Ability to analyze data, solve complex challenges, and make effective business decisions. Fluency in Arabic and English (written and spoken). Strong knowledge of HSE standards and fuel station regulations.???? Location: [Insert Location]???? Apply now and become part of our growing team.#Hiring #Regional Manager #Fuel Retail #Operations Leadership #Retail Management #Career Opportunity

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Transform Complaints into Loyalty.<br> Elevate Experiences Beyond Expectations.<br> At Ten Group, we deliver exceptional lifestyle, travel, and concierge experiences to some of the world’s most discerning members.<br> Our clients expect world-class service, especially when things don’t go to plan.<br> We are now looking for an experienced, emotionally intelligent, and commercially minded Member Success Manager to lead complaint excellence and member recovery across our Middle East &amp; Africa region.<br> This is not a traditional customer service role.<br> This is an opportunity to shape how luxury service recovery is delivered at scale, influence operational excellence across teams, and build a culture where member feedback becomes a catalyst for innovation and loyalty.<br> Initially supporting a prestigious financial services client in Saudi Arabia, you will play a pivotal role in protecting and strengthening relationships with high-net-worth and ultra-high-net-worth members, while partnering closely with operational leaders, client stakeholders, and regional CX teams.<br> If you thrive in high-touch environments, know how to turn detractors into advocates, and can coach others to deliver extraordinary service under pressure, we would love to hear from you.<br> What You’ll Be Doing Lead Complaint Excellence Across MEA : You’ll oversee the management of complex complaints and escalations, ensuring members receive empathetic, commercially sound, and effective resolutions.<br> You’ll provide live support and guidance to Lifestyle Managers and Team Managers handling sensitive cases, while stepping in directly when needed for high-profile or critical situations.<br> Drive Continuous Improvement : This role is equally about prevention as it is about resolution.<br> You’ll identify trends, analyse root causes, and implement strategic improvements that reduce complaint volumes and severity across the business.<br> From coaching leaders to improving operational processes and influencing senior stakeholders, your work will directly shape the future member experience.<br> Coach &amp; Elevate Service Standards : You’ll act as a trusted expert and mentor across the operation — helping teams build confidence in complaint handling, emotional intelligence, and recovery conversations.<br> Your ability to coach with empathy, credibility, and calm authority will be essential.<br> Partner with High-Profile Clients : You’ll work closely with client stakeholders, providing updates on escalations, resolution progress, reporting insights, and strategic recommendations to strengthen service delivery.<br> You’ll also help communicate powerful member advocacy stories and CX outcomes during business reviews.<br> What Makes This Role Exciting A rare opportunity to influence luxury member experience strategy across the Middle East Exposure to prestigious financial services and concierge partnerships The ability to shape service recovery frameworks and complaint prevention initiatives A highly collaborative, international environment where your ideas can genuinely influence change Future scope to expand across additional lifestyle and travel concierge programmes in the region At Ten, employees are at the heart of everything.<br> The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements.<br> Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.<br> Rewards designed around you: A competitive salary depending on experience.<br> Paid time away from work .<br> Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.<br> Paid Sabbaticals .<br> One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.<br> Extra Rewards .<br> Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.<br> Remote Working Holidays - possibilities to Travel and Work anywhere in the world!<br> Employee Discounts.<br> Access to lots of great travel and entertainment discounts as our clients’ members would!<br> Be part of our global, dynamic, and inclusive Team , with diversity at its core.<br> Genuine career opportunities within a dynamic and international company.<br> About Us Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department.<br> Our clients and employees are at the center of everything we do.<br> We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.<br> Our goal at Ten is simple: We want to become the world’s most trusted service company.<br> We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers.<br> Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.<br> As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.<br> Our Commitment to Diversity: We promote diverse perspectives, cultures, and experiences.<br> Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment.<br> All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.<br> Ten works exclusively with a selected list of preferred recruitment agencies.<br> Please note that we are currently not accepting any additional agencies.<br> Ten Group is not responsible for fees related to unsolicited applications.<br> We’re Looking For Someone Who… Is professionally fluent in both spoken and written Arabic and English Currently resides in Riyadh (or willing to relocate to Riyadh) Has minimum of 3 years' experience within the travel industry, with strong hands-on experience using a Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo to manage complex travel bookings Has extensive experience managing complex complaints for MEA or Saudi-based customers Knows how to de-escalate emotionally charged situations with professionalism and empathy Can influence, coach, and develop others in high-pressure environments Thinks strategically and analytically - not just operationally Understands the commercial impact of complaint management and member retention Is confident engaging with senior stakeholders and clients Brings calm leadership, emotional intelligence, and strong judgement Has experience driving projects, change initiatives, or operational improvements Eligibility Requirement This role is open to Saudi Nationals who are based in the Kingdom of Saudi Arabia , in accordance with local employment regulations and the Kingdom's Saudization programme.<br> The Kind of Person Who Will Thrive Here You are naturally curious and solutions-driven.<br> You see complaints as opportunities to rebuild trust and strengthen loyalty.<br> You remain calm under pressure and know how to bring confidence to others during difficult moments.<br> You’re collaborative rather than confrontational, and you know how to coach people in a way that inspires growth instead of fear.<br> Most importantly, you genuinely care about delivering exceptional experiences.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Connectalents is seeking for HR Manager for a leading regional group in Steel Fabrication - Heavy Steel Structural<br>Job Role:Lead complete HR operations, including workforce planning, recruitment, employee relations, and performance management. Oversee payroll coordination, benefits administration, and HR compliance in full alignment with Saudi Labor Law. Manage localization (Saudization) requirements, Qiwa, Mudeer, and official government platforms. Manage employee relations, site engagement, and blue-collar workforce operations for steel manufacturing plants/sites.<br>What We're Looking For:Industry Background: Solid and mandatory background in Steel Fabrication / Heavy Steel Industry (Profiles from other sectors will not be considered). Workforce Experience: Strong hands-on experience in managing blue-collar workforce operations and mass hiring within steel plants. Location: Must be currently residing in Saudi Arabia (Dammam) Experience: 8–10 years of overall HR experience, with proven leadership in the steel sector. Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. Location: Dammam, Saudi Arabia (Must be currently based in KSA - Damam)<br>How to Apply:If you meet the above criteria, please send your updated CV to: eman.m@connectalents.com with the subject line:HR Manager - Steel - Dammam<br>(Note: Candidates without direct Steel Fabrication / Heavy Steel Structural Industry experience or those based outside Saudi Arabia will be automatically filtered out).

Job Description – Call Center Manager Job Title: Call Center Manager Department: Customer Experience / Operations Reports To: Customer Experience Director / Operations Director Location: As Assigned<br>Job Summary The Call Center Manager is responsible for leading and managing all call center operations to ensure exceptional customer service, operational efficiency, and achievement of service level targets. This role oversees workforce planning, performance management, quality assurance, customer satisfaction, budgeting, and continuous improvement initiatives while leading a team of supervisors, team leaders, and customer service representatives.<br>Key Responsibilities Operations Management Lead the daily operations of the call center. Ensure service levels and operational KPIs are consistently achieved. Develop operational plans to improve productivity and customer satisfaction. Monitor real-time performance and staffing requirements. Manage inbound, outbound, email, chat, and social media support channels where applicable. Team Leadership Lead, coach, and develop Call Center Supervisors and Team Leaders. Conduct regular performance evaluations. Develop succession plans for key positions. Foster a high-performance and customer-focused culture. Identify training needs and support employee development. Customer Experience Ensure excellent customer service standards are maintained. Resolve escalated customer complaints. Improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS). Monitor customer feedback and implement improvement initiatives. Workforce Management Collaborate with Workforce Management teams to optimize staffing. Approve shift schedules and resource allocation. Monitor absenteeism, occupancy, and adherence. Ensure adequate staffing during peak periods. Performance Management Monitor team productivity and quality. Review daily, weekly, and monthly KPIs. Develop action plans to address performance gaps. Conduct regular operational review meetings.<br>Reporting & Analytics Prepare operational performance reports. Analyze call volumes and customer trends. Present performance dashboards to senior management. Monitor forecasting accuracy. Financial Management Manage the call center operating budget. Control overtime and staffing costs. Optimize operational efficiency while maintaining service quality. Participate in annual budget planning. Technology Management Ensure effective use of CRM and Call Center systems. Support implementation of new technologies. Coordinate with IT on system upgrades and issue resolution. Monitor system availability and business continuity.<br>Qualifications Bachelor's Degree in Business Administration, Management, Customer Service, Communications, or related field. Master's Degree (MBA) is preferred. Professional Certifications (Preferred) COPC Certification Lean Six Sigma Green Belt PMPCustomer Experience (CX) Certification Contact Center Management Certification<br>Experience8–10 years of experience in Customer Service or Call Center Operations. Minimum 4–5 years in a managerial role. Experience managing large call center teams (100+ agents preferred). Experience with multi-channel contact centers. Experience in service industries, logistics, telecommunications, banking, healthcare, or retail is preferred.