Operation Manager Jobs in Saudi
20749 Jobs Found
Operations Supervisor (Delivery)<br><br>We are looking for a proactive and results-driven Operations Supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.<br><br> Supervise daily driver operations and ensure compliance with company standards. Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction. Manage driver performance, implement improvement plans, and recognize top performers. Plan and assign shifts while ensuring full route coverage and smooth handovers. Coordinate with dispatch to optimize driver allocation and operational efficiency. Provide coaching, support, and resolve operational issues and escalations. Ensure compliance with safety, policies, and branding standards. Prepare performance reports and collaborate with internal teams to improve service quality<br><br>Requirements<br><br> Minimum 3+ years of experience in delivery operations or a supervisory role. Strong ability to monitor KPIs and drive operational efficiency. Proven leadership, team management, and coordination skills. Proficiency in delivery management systems and operational software Bachelor's degree in Business, Logistics, or related field preferred Valid driver's license
E-Commerce Operations Supervisor - Reef Holding<br>We’re Hiring: E-Commerce Operations Supervisor Location: Riyadh, Saudi Arabia Job Type: Full-Time<br>About Reef Holding:Reef Holding continues to shape the future of digital retail in Saudi Arabia by blending operational excellence with innovation. We are currently seeking a proactive and detail-oriented E-Commerce Operations Supervisor to join our dynamic team and lead the operational success of our online platforms.<br>About the Role:As an E-Commerce Operations Supervisor, you will oversee day-to-day e-commerce activities, ensuring seamless order processing, logistics coordination, and a world-class customer experience. You’ll play a key role in aligning operational efficiency with strategic digital sales goals.<br>Key Responsibilities:<br>Order & Inventory Management:Monitor and manage order processing from placement to delivery Coordinate with supply chain and warehouse teams to ensure stock availability Supervise return and exchange processes to ensure a smooth customer experience<br>Customer Experience Optimization: Oversee customer service operations and ensure timely resolution of inquiries and complaints Analyze customer feedback and implement enhancements to elevate the e-commerce journey<br>Logistics & Fulfillment Oversight:Coordinate with shipping providers to ensure timely and high-quality deliveries Monitor logistics KPIs and implement strategies for greater efficiency and accuracy<br>Operational Performance & Analysis:Analyze daily and weekly performance reports to identify gaps and improvement opportunities Drive process automation and cost-efficiency initiatives<br>Cross-Functional Collaboration: Work closely with marketing to support campaigns and promotional launches Collaborate with IT to resolve platform-related technical issues Coordinate with finance on billing and payment reconciliations<br>Compliance & Quality Control:Ensure all e-commerce operations adhere to company policies and local regulations Keep up with evolving e-commerce laws in Saudi Arabia and ensure ongoing compliance<br>Team Management & Development:Supervise team performance, assign tasks, and ensure operational consistency Train and motivate team members on best practices and new systems<br>Qualifications:Bachelor’s degree in Marketing, E-Commerce, or a related field Proven experience managing e-commerce operations, preferably in the Saudi market Strong understanding of inventory systems, logistics processes, and order management Excellent analytical skills and operational problem-solving capabilities Familiarity with logistics providers and shipping coordination Fluent in Arabic; good command of English preferred Strong communication and team leadership skills Solid knowledge of local e-commerce laws and compliance requirements<br>Why Join Reef Holding? Be part of a forward-thinking team driving digital transformation in Saudi retail. At Reef Holding, your operational insights will directly influence success and customer satisfaction in a fast-growing e-commerce landscape.
E-Commerce Operations Supervisor - Reef Holding<br>We’re Hiring: E-Commerce Operations Supervisor Location: Riyadh, Saudi Arabia Job Type: Full-Time<br>About Reef Holding:Reef Holding continues to shape the future of digital retail in Saudi Arabia by blending operational excellence with innovation. We are currently seeking a proactive and detail-oriented E-Commerce Operations Supervisor to join our dynamic team and lead the operational success of our online platforms.<br>About the Role:As an E-Commerce Operations Supervisor, you will oversee day-to-day e-commerce activities, ensuring seamless order processing, logistics coordination, and a world-class customer experience. You’ll play a key role in aligning operational efficiency with strategic digital sales goals.<br>Key Responsibilities:<br>Order & Inventory Management:Monitor and manage order processing from placement to delivery Coordinate with supply chain and warehouse teams to ensure stock availability Supervise return and exchange processes to ensure a smooth customer experience<br>Customer Experience Optimization: Oversee customer service operations and ensure timely resolution of inquiries and complaints Analyze customer feedback and implement enhancements to elevate the e-commerce journey<br>Logistics & Fulfillment Oversight:Coordinate with shipping providers to ensure timely and high-quality deliveries Monitor logistics KPIs and implement strategies for greater efficiency and accuracy<br>Operational Performance & Analysis:Analyze daily and weekly performance reports to identify gaps and improvement opportunities Drive process automation and cost-efficiency initiatives<br>Cross-Functional Collaboration: Work closely with marketing to support campaigns and promotional launches Collaborate with IT to resolve platform-related technical issues Coordinate with finance on billing and payment reconciliations<br>Compliance & Quality Control:Ensure all e-commerce operations adhere to company policies and local regulations Keep up with evolving e-commerce laws in Saudi Arabia and ensure ongoing compliance<br>Team Management & Development:Supervise team performance, assign tasks, and ensure operational consistency Train and motivate team members on best practices and new systems<br>Qualifications:Bachelor’s degree in Marketing, E-Commerce, or a related field Proven experience managing e-commerce operations, preferably in the Saudi market Strong understanding of inventory systems, logistics processes, and order management Excellent analytical skills and operational problem-solving capabilities Familiarity with logistics providers and shipping coordination Fluent in Arabic; good command of English preferred Strong communication and team leadership skills Solid knowledge of local e-commerce laws and compliance requirements<br>Why Join Reef Holding? Be part of a forward-thinking team driving digital transformation in Saudi retail. At Reef Holding, your operational insights will directly influence success and customer satisfaction in a fast-growing e-commerce landscape.
E-Commerce Operations Supervisor - Reef Holding<br>We’re Hiring: E-Commerce Operations Supervisor Location: Riyadh, Saudi Arabia Job Type: Full-Time<br>About Reef Holding:Reef Holding continues to shape the future of digital retail in Saudi Arabia by blending operational excellence with innovation. We are currently seeking a proactive and detail-oriented E-Commerce Operations Supervisor to join our dynamic team and lead the operational success of our online platforms.<br>About the Role:As an E-Commerce Operations Supervisor, you will oversee day-to-day e-commerce activities, ensuring seamless order processing, logistics coordination, and a world-class customer experience. You’ll play a key role in aligning operational efficiency with strategic digital sales goals.<br>Key Responsibilities:<br>Order & Inventory Management:Monitor and manage order processing from placement to delivery Coordinate with supply chain and warehouse teams to ensure stock availability Supervise return and exchange processes to ensure a smooth customer experience<br>Customer Experience Optimization: Oversee customer service operations and ensure timely resolution of inquiries and complaints Analyze customer feedback and implement enhancements to elevate the e-commerce journey<br>Logistics & Fulfillment Oversight:Coordinate with shipping providers to ensure timely and high-quality deliveries Monitor logistics KPIs and implement strategies for greater efficiency and accuracy<br>Operational Performance & Analysis:Analyze daily and weekly performance reports to identify gaps and improvement opportunities Drive process automation and cost-efficiency initiatives<br>Cross-Functional Collaboration: Work closely with marketing to support campaigns and promotional launches Collaborate with IT to resolve platform-related technical issues Coordinate with finance on billing and payment reconciliations<br>Compliance & Quality Control:Ensure all e-commerce operations adhere to company policies and local regulations Keep up with evolving e-commerce laws in Saudi Arabia and ensure ongoing compliance<br>Team Management & Development:Supervise team performance, assign tasks, and ensure operational consistency Train and motivate team members on best practices and new systems<br>Qualifications:Bachelor’s degree in Marketing, E-Commerce, or a related field Proven experience managing e-commerce operations, preferably in the Saudi market Strong understanding of inventory systems, logistics processes, and order management Excellent analytical skills and operational problem-solving capabilities Familiarity with logistics providers and shipping coordination Fluent in Arabic; good command of English preferred Strong communication and team leadership skills Solid knowledge of local e-commerce laws and compliance requirements<br>Why Join Reef Holding? Be part of a forward-thinking team driving digital transformation in Saudi retail. At Reef Holding, your operational insights will directly influence success and customer satisfaction in a fast-growing e-commerce landscape.
We are looking for an E-Commerce & Marketplace Operations Executive to manage the day-to-day operations of our e-commerce store and marketplaces, including Zid, Amazon, Trendyol, and other sales channels.<br><br>The role will be responsible for the full order lifecycle — from receiving and processing orders to fulfillment, shipping, delivery, inventory coordination, and resolving operational issues.<br><br>The ideal candidate should be highly organized, hands-on, and capable of coordinating effectively between the warehouse, branches, customer service, marketplaces, and logistics partners.<br><br>Requirements<br><br>Key Responsibilities<br><br>E-Commerce & Order Fulfillment<br><br> Manage and monitor daily orders through the Zid Dashboard Review and process incoming orders and ensure they are ready for fulfillment Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery Coordinate Picking, Packing & Order Fulfillment with the warehouse team Monitor pending and delayed orders and take immediate action to resolve issues Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns Ensure orders are processed and shipped within the required turnaround time<br><br>Marketplace Operations<br><br> Manage daily operations across Amazon, Trendyol, and other marketplaces Process and monitor marketplace orders according to each platform's requirements and SLA Ensure order and shipment statuses are updated accurately Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues Coordinate inventory availability across the website and marketplaces Identify and resolve operational issues that may negatively impact marketplace performance Coordinate issues related to SKUs, barcodes, product mapping, and inventory synchronization<br><br>Inventory & Branch Coordination<br><br> Monitor inventory availability across the e-commerce store and marketplaces Coordinate with the warehouse and branches to ensure stock availability Manage and follow up on stock transfers and replenishment between the warehouse and branches Monitor low-stock and out-of-stock items and escalate when replenishment is required Identify and resolve discrepancies between physical and system inventory Ensure accurate SKU and barcode mapping across all sales channels<br><br>Shipping & Logistics Operations<br><br> Manage daily operational coordination with courier and logistics partners Ensure orders are assigned to the appropriate shipping provider Monitor AWB creation, shipment pickup, delivery, and shipment status Follow up on delayed, failed, or returned shipments Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues Monitor recurring shipping problems and escalate them when required<br><br>Operations Control & Reporting<br><br> Ensure accurate and timely order status updates across all systems and marketplaces Conduct daily follow-ups on pending, delayed, and exception orders Coordinate between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors Identify recurring operational issues and implement corrective actions Recommend process improvements and automation opportunities to increase efficiency and reduce manual work<br><br>Requirements<br><br> 2-4 years of experience in E-Commerce Operations, Marketplace Operations, Order Fulfillment, or a similar role Hands-on experience in order processing, inventory management, fulfillment, and logistics operations Experience with Zid is highly preferred Experience with Amazon Seller Central and other marketplaces is preferred Good understanding of Order Fulfillment, Inventory Management, and Marketplace Operations Familiarity with SKU management, barcodes, inventory synchronization, and stock transfers Good knowledge of Excel / Google Sheets Strong organizational, follow-up, and problem-solving skills Ability to manage a high volume of orders and coordinate across multiple teams Strong attention to detail and ability to take ownership of daily operations<br><br>Key Performance Indicators (KPIs)<br><br> On-Time Fulfillment Rate Order Accuracy Marketplace SLA Compliance Pending & Delayed Orders Order Cancellation Rate Inventory Accuracy Stock Availability Return & Failed Delivery Rate Issue Resolution Time Overall Operational Efficiency
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<span>The Golf Operations Attendant at Qiddiya Investment Company plays a crucial role in delivering an exceptional experience to golf members and guests.<br> This position is responsible for managing daily golf operations, ensuring smooth tee time scheduling, assisting players on the course, and maintaining high standards of customer service.<br> The Operations Attendant serves as a key point of contact for golfers, helping to create an enjoyable, efficient, and professional atmosphere throughout the golf facility.<br> Responsibilities Coordinate tee times and manage daily golf operations to optimize flow and reduce wait times.<br> Welcome and assist golfers, providing information on course rules, etiquette, and services.<br> Prepare and maintain golf carts, ensuring they are clean, fueled, and in good working condition.<br> Assist with scorekeeping, registration, and event coordination as needed.<br> Monitor the golf course for any safety concerns or rule violations and address issues promptly.<br> Collaborate with other departments to ensure seamless operations and customer satisfaction.<br> Support merchandising efforts including restocking of pro shop items and assisting members with purchases.<br> Comprehensive benefits package Education & Experience High School Diploma or equivalent.<br> Previous experience in golf operations, hospitality, or customer service preferred.<br> Skills & Abilities Excellent interpersonal and communication skills to engage positively with guests and team members.<br> Strong organizational skills with the ability to multitask and manage time effectively.<br> Basic knowledge of golf rules, etiquette, and equipment preferred.<br> Ability to work flexible hours including weekends and holidays as golf operations require.<br> Proficiency with computer systems related to booking and point-of-sale is a plus.<br> Physical Requirements Ability to be on feet for extended periods and perform light physical activities such as pushing/pulling golf carts.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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We are actively looking for a Head of Operations to join our Operations team,<br>Core Responsibilities:Lead and oversee day-to-day business operations to ensure operational excellence. Develop and implement operational strategies aligned with business objectives. Drive operational performance, productivity, and continuous improvement initiatives. Monitor KPIs and implement action plans to achieve business targets. Lead, coach, and develop regional management teams. Ensure consistent execution of operational standards across all locations. Collaborate with cross-functional teams to support business growth and customer satisfaction. Manage operational budgets, resources, and performance reporting.<br>Essential Qualifications & Skills:Bachelor's degree in Business Administration or a related field.10+ years of experience in retail or multi-site operations. Minimum 3–5 years of leadership experience managing regional or operational teams. Strong leadership, analytical, and decision-making skills. Experience managing KPIs, operational performance, and business improvement initiatives. Excellent communication and stakeholder management skills. Strong business and commercial acumen. Proficiency in Arabic and English.
<ol><li><p><strong>Outsourced Manpower Category Strategy & Demand Planning </strong></p></li></ol><br><ul><li><p> Own the end-to-end category strategy for outsourced manpower, medical and non-medical, across ICC, CHC, HHC , and Telemedicine, including make-or-buy positioning of outsourced resource against FTE headcount.</p></li><li><p>Conduct annual category analysis covering manpower spend, rate benchmarking, supplier market capacity, Saudization impact, and demand forecasting by line of business and role family.</p></li><li><p>Build and maintain the outsourced manpower rate card by role, grade, and nationality band, aligned to the approved salary bands and the outsourced-versus-FTE eligibility framework.</p></li><li><p>Qualify and diversify the approved manpower supplier panel to remove single-source dependency on critical clinical roles and mitigate supply, licensing, and continuity risk.</p></li><li><p>Validate End User demand at PR stage, job description accuracy, engagement duration, headcount justification, and budget clearance before any RFQ is released to the market. • Approved annual manpower category plan per LOB.</p></li><li><p>Validated rate card covering all recurring medical and non-medical roles.</p></li><li><p>Diversified, pre-qualified manpower supplier panel.</p></li><li><p>Reduced total cost of contingent labour against benchmark.</p></li></ul><br><ol start="2"><li><p><strong>Outsourced Manpower Category Strategy & Demand Planning</strong> </p></li></ol><br><ul><li><p>Own the end-to-end category strategy for outsourced manpower, medical and non-medical, across ICC, CHC, HHC , and Telemedicine, including make-or-buy positioning of outsourced resource against FTE headcount.</p></li><li><p>Conduct annual category analysis covering manpower spend, rate benchmarking, supplier market capacity, Saudization impact, and demand forecasting by line of business and role family.</p></li><li><p>Build and maintain the outsourced manpower rate card by role, grade, and nationality band, aligned to the approved salary bands and the outsourced-versus-FTE eligibility framework.</p></li><li><p>Qualify and diversify the approved manpower supplier panel to remove single-source dependency on critical clinical roles and mitigate supply, licensing, and continuity risk.</p></li><li><p>Validate End User demand at PR stage, job description accuracy, engagement duration, headcount justification, and budget clearance before any RFQ is released to the market. • Approved annual manpower category plan per LOB.</p></li><li><p>Validated rate card covering all recurring medical and non-medical roles.</p></li><li><p>Diversified, pre-qualified manpower supplier panel.</p></li><li><p>Reduced total cost of contingent labour against benchmark.</p></li></ul><br><ol start="3"><li><p><strong>Contract, SLA & Supplier Risk Management </strong></p></li></ol><br><ul><li><p>Own the end-to-end contract lifecycle for all manpower supply and framework agreements, from drafting and negotiation through execution, call-off administration, performance monitoring, renewal, and close-out.</p></li><li><p>Negotiate manpower-specific commercial terms including rate escalation caps, replacement and no-show remedies, notice and demobilisation conditions, timesheet and invoicing controls, and termination for cause.</p></li><li><p>Attach and enforce the Manpower Supplier SLA Schedule on every agreement, covering CV submission, replacement, documentation accuracy, and licensing turnaround service levels.</p></li><li><p>Enforce the penalty recharge clause, under which any regulatory penalty, fine, or liability incurred by BCC arising from inaccurate supplier-submitted information is recharged in full to the supplier.</p></li><li><p>Maintain the manpower contract and framework agreement register with expiry dates, headcount allocation, call-off status, renewal triggers, and performance obligations. • Executed agreements with SLA schedule and penalty recharge clause attached.</p></li><li><p>Live contract and call-off register with zero missed renewals or lapsed placements.</p></li><li><p>Quantified and mitigated manpower supply, licensing, and labour law risk.</p></li><li><p>Ensure BCC is protected from vendor-originated regulatory liability.</p></li></ul><br><p><strong>4 Regulatory Compliance & Onboarding Assurance </strong></p><br><ul><li><p>Own validation and clearance of the complete onboarding document package for every outsourced resource, covering updated CV, National ID or Iqama, personal photograph, application and declaration form, signed BCC Outsource NDA, Bupa Arabia Code of Conduct, and dress code acknowledgement.</p></li><li><p>Verify medical staff credentials before clearance, including valid SCFHS classification, Basic Life Support certification, medical malpractice insurance, and completed medical fitness clearance.</p></li><li><p>Instruct and track Government Relations on MOH licence generation, providing BLS, ID, and malpractice insurance for Saudi nationals and the additional Ajeer authorisation for non-Saudi nationals.</p></li><li><p>Ensure Saudi Labour Law, Ajeer, and Nitaqat obligations are discharged by the supplier as legal employer, and that no resource is deployed without an approved PO and an issued MOH licence.</p></li><li><p>Maintain audit-ready onboarding files for every resource and act as first responder to CBAHI, MOH, and internal audit queries on outsourced workforce credentialing. • Complete documentation validated before PO issue and deployment.</p></li><li><p>Zero unlicensed or uncredentialed resource deployed to a BCC site.</p></li><li><p>Signed vendor declaration and penalty acknowledgement on file per supplier.</p></li><li><p>Clean CBAHI, MOH, and internal audit outcomes on outsourced staff files.</p></li></ul><br><p><strong>5 Supplier Performance & Business Partnering</strong></p><br><ul><li><p>Act as the primary procurement business partner to leadership on all contingent workforce requirements, translating operational demand into sourcing strategy.</p></li><li><p>Operate a structured Vendor Performance Management framework for manpower suppliers covering fill rate, CV quality, offer-to-join conversion, documentation accuracy, replacement speed, and early attrition.</p></li><li><p>Chair quarterly supplier business reviews, issue scorecards and corrective action plans, and escalate to penalty, substitution, or termination where performance fails to recover.</p></li><li><p>Lead root cause analysis on candidate rejection and early attrition, separating specification defects from genuine supplier sourcing failure, and close the gap at job description and rate card level.</p></li><li><p>Lead, coach, and develop the outsource procurement team, and present category performance, workforce risk, and supplier governance to senior leadership. • Procurement embedded in workforce planning across all lines of business.</p></li><li><p>Quantified supplier scorecards with documented corrective actions.</p></li><li><p>Improved fill rate, reduced time-to-deploy, and lower rejection rate.</p></li><li><p>Stronger internal capability across the outsource procurement team.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>Minimum 8–10 years of progressive procurement experience, including demonstrable ownership of an outsourced manpower, contingent labour, or HR services category. Experience in healthcare or another highly regulated sector is strongly preferred, with direct exposure to SCFHS classification, MOH licensing, and Ajeer or Nitaqat compliance. Proven experience building procurement policy, SOPs, and supplier governance frameworks in a multi-site, multi-entity environment is essential.</p><br><p><strong>EDUCATIONAL BACKGROUND </strong></p><br><p>Bachelor’s degree in Human Resources, supply chain management, business administration, or a related field. A professional Human resource ceritifcation or procurement certification is strongly preferred. Lean Six Sigma certification and an MBA or postgraduate qualification in a related field are an advantage. </p><br><p><strong>SKILLS REQUIRED /TECHNICAL/MANAGERIAL </strong></p><br><ul><li><p>Outsourced manpower category management – demand planning, rate card design, benchmarking, and cost-per-head modelling</p></li><li><p>Strategic sourcing and RFx development – RFQ design, CV and rate evaluation, and award governance</p></li><li><p>Commercial negotiation – rates, escalation caps, payment terms, SLAs, penalties, and exit provisions</p></li><li><p>Manpower contract and framework agreement drafting, call-off administration, and lifecycle ownership</p></li><li><p>Vendor Performance Management (VPM) – fill rate and quality KPIs, scorecards, corrective action plans</p></li><li><p>Saudi Labour Law, Ajeer, Nitaqat/Saudization, Qiwa, and MHRSD requirements governing outsourced labour</p></li><li><p>SCFHS classification, MOH licensing, and CBAHI credentialing standards for outsourced clinical staff</p></li><li><p>ERP and HR system proficiency – MS Dynamics AX strongly preferred; Zoho People and Oracle familiarity is a plus</p></li><li><p>Financial acumen – budget management, savings reporting, and cost-benefit analysis</p></li><li><p>Risk identification, assessment, and mitigation in a procurement and labour compliance context</p></li><li><p>Policy, SOP, and process design – ISO-aligned documentation, RACI mapping, and Lean Six Sigma process improvement</p></li><li><p>Strong written and verbal communication in English; Arabic proficiency is required</p></li></ul><br><p><strong>OTHER REQUIREMENTS (IF ANY)</strong></p><br><ul><li><p>Proven track record of building procurement governance from the ground up and delivering measurable cost and compliance improvement.</p></li><li><p>High level of integrity, commercial ethics, and compliance commitment.</p></li><li><p>Ability to manage high-volume, concurrent manpower requisitions across multiple lines of business with competing deadlines</p></li><li><p>Strong stakeholder management skills, able to influence, challenge, and enforce governance across functions.</p></li><li><p>Commercially confident and data-driven decision maker</p></li><li><p>Comfortable working in a fast-paced, growth-stage environment where processes are still being built</p></li><li><p>Adaptable to shifting organizational priorities and able to flex across ICC, CHC, HHC, Health Lounges, and Telemedicine</p></li></ul>
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<span>We are looking for a curious, detail-oriented, and ambitious Database Administrator Trainee to join our Data Platform team through the Tamheer Program.<br> This role is ideal for someone who enjoys solving complex problems, analyzing system behavior, working with data, and understanding how critical technology platforms operate behind the scenes.<br> As a DBA Trainee, you will gain hands-on exposure to production-scale database environments and learn how databases are designed, monitored, optimized, secured, backed up, and recovered.<br> Database administration requires precision and responsibility.<br> A small configuration or query mistake can sometimes have a significant impact.<br> Therefore, we are looking for someone who approaches tasks carefully, validates their work, asks the right questions, and remains calm when investigating technical problems.<br> This will be a challenging learning journey filled with technical exploration, troubleshooting, benchmarking, automation, and real-world engineering experience.<br> Key Responsibilities You will work closely with experienced Database Administrators, Data Engineers, and Platform Engineers to: Write, review, and optimize SQL queries.<br> Analyze database performance and identify slow or inefficient queries.<br> Support database monitoring, health checks, and capacity analysis.<br> Assist with database backup, recovery, replication, and high-availability activities.<br> Investigate database incidents and help identify root causes.<br> Perform benchmarking and compare database configurations, queries, and technologies.<br> Develop Python scripts to automate repetitive database and operational tasks.<br> Validate data accuracy, consistency, and integrity.<br> Prepare technical reports, performance findings, and recommendations.<br> Support documentation of database standards, operational procedures, and best practices.<br> Learn how database changes are safely tested before being applied to critical environments.<br> Participate in continuous improvement initiatives across the Data Platform.<br> The ideal candidate should have: Good foundational knowledge of SQL.<br> The ability to write queries using joins, aggregations, filtering, and subqueries.<br> Basic Python programming skills.<br> Strong critical-thinking and problem-solving abilities.<br> An analytical mindset and close attention to detail.<br> The ability to compare results, benchmark solutions, and validate assumptions.<br> A willingness to investigate problems instead of accepting results at face value.<br> Good communication and documentation skills.<br> A strong desire to learn database technologies and production engineering practices.<br> Preferred Knowledge The following experience is beneficial but not mandatory: Familiarity with MySQL, PostgreSQL, MongoDB, Redis, or similar database technologies.<br> Basic knowledge of Linux and command-line tools.<br> Understanding of database indexes, transactions, schemas, and data types.<br> Exposure to Git, APIs, cloud platforms, or container technologies.<br> Experience working on academic, personal, or graduation projects involving data or automation.<br> What You Will Learn During the program, you will have the opportunity to learn: How enterprise databases operate at scale.<br> Database performance tuning and query optimization.<br> Backup, recovery, replication, and disaster-recovery concepts.<br> Database security and access-management practices.<br> Monitoring, alerting, and incident investigation.<br> Python-based database automation.<br> Safe change-management practices for production environments.<br> How to think and operate like a Database Reliability Engineer.<br> Who Will Succeed in This Role?<br> You will enjoy this role if you: Are curious about how systems work internally.<br> Enjoy investigating difficult technical problems.<br> Pay attention to small details that others may overlook.<br> Are comfortable asking questions and learning from feedback.<br> Take ownership of your work and verify your results.<br> See challenges as opportunities to learn and improve.<br> Want to build a career in databases, cloud data platforms, or reliability engineering.<br> Our Commitment to You You will not be expected to know everything from day one.<br> You will receive guidance, practical experience, and opportunities to work with experienced engineers.<br> At the same time, we will challenge you to think critically, research independently, test your ideas, and gradually take ownership of meaningful technical tasks.<br> This is more than a training opportunity.<br> It is an adventure into the world of databases, where reliability, accuracy, automation, and engineering discipline come together to support systems used at scale.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company's day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues).<br>Responsibilities Measure the effectiveness of all processes (budget, operations, and management, etc.) Determine company's strategic growth as part of the executive team Coordinate cross-functional initiatives and projects<br>Qualifications<br>Bachelor's degree in Business Management or related discipline15+ years of relevant experience Strong interpersonal and communication skills Experience in product management
The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company's day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues).<br>Responsibilities Measure the effectiveness of all processes (budget, operations, and management, etc.) Determine company's strategic growth as part of the executive team Coordinate cross-functional initiatives and projects<br>Qualifications<br>Bachelor's degree in Business Management or related discipline15+ years of relevant experience Strong interpersonal and communication skills Experience in product management
Job Description: HR Operations Specialist<br><br>Job Summary<br><br>Responsible for executing and following up on all personnel affairs procedures, ensuring compliance with company policies, labor laws, and maintaining accurate employee records while delivering exceptional HR support across departments.<br><br>Key Responsibilities And Duties<br><br>Execute and follow up on all personnel affairs procedures ( contracts, promotions, transfers, and termination of services).<br><br>Prepare and update physical and electronic employee files and records.<br><br>Manage Medical Insurance Programs And Other Employee Benefits.<br><br>Monitor, process, and manage invoices, recruitment, and cancellation of outsourced company labor.<br><br>Input and update employee data accurately within HR systems.<br><br>Monitor attendance, leaves, and departures in coordination with relevant departments.<br><br>Support payroll operations by preparing, organizing, and verifying data accuracy.<br><br>Coordinate with Government Relations (PRO) regarding non-Saudi employee matters.<br><br>Apply approved human resources policies and procedures.<br><br>Respond to employee inquiries related to HR systems, regulations, and procedures.<br><br>Prepare periodic reports on human resources operations.<br><br>Ensure data confidentiality and adherence to business ethics and code of conduct.<br><br>Perform any other tasks assigned within the scope of work.
The Director - Asset Application Operations is responsible for managing the operations, configuration, governance, and continuous availability of asset and park applications across the Qiddiya portfolio. This includes Vista and VGS ticketing and point-of-sale platforms, Maximo, ERD/Yardi, and all park- and complex-related applications, ensuring system availability, data accuracy, revenue integrity, and compliance with safety, leasing, and PCI DSS standards.<br><br>The role oversees ticketing, guest-facing, maintenance, leasing, and QHSE application operations to maintain guest experience continuity, asset reliability, lifecycle visibility, and operational integration across parks, sports, entertainment, and complex venue<br><br>Key Responsibilities<br><br> Manage day-to-day operations of Vista and VGS ticketing, admission, and point-of-sale platforms across Qiddiya entertainment venues. Govern product, pricing, capacity, promotions, and season-pass configurations through controlled change management. Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems. Oversee daily reconciliation of ticketing and POS revenue with Finance. Ensure PCI DSS compliance for payment processing and cardholder data. Lead peak-day, major-event, and degraded-mode operational readiness, including load testing and command center support. Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations. Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions. Maintain standardized master data for assets, locations, tenants, and contracts. Manage release calendars and outage windows to minimize operational disruption. Oversee operations of all park and complex applications, including F&B and retail POS, access control, RFID/cashless systems, lockers, virtual queuing, ride operations, and guest mobile applications. Maintain the application portfolio, support model, and venue-specific SLAs. Coordinate major incident management and event-day operational support with Park Operations. Ensure application readiness for seasonal operations, new attractions, and venue openings through onboarding, integration testing, and hypercare. Ensure QHSE checklists, incident records, and corrective actions are maintained within applications. Prepare and maintain audit-ready documentation, including SOPs, operational controls, and supporting evidence. Monitor statutory inspections, certifications, renewals, and compliance dashboards. Collaborate with Safety and Engineering teams to enhance workflows and compliance processes. Monitor KPIs and dashboards for asset downtime, maintenance backlog, lease performance, revenue reconciliation, and SLA compliance. Oversee reconciliation of ERD revenue with Finance and resolve discrepancies. Maintain application governance controls, including access, change, and data quality management. Ensure operational documentation, knowledge bases, and support procedures remain current. Manage vendor support queues and prioritize issues based on business criticality. Deliver user training and operational guidance for inspections, work orders, lease amendments, and renewals. Manage UAT planning, execution, approvals, and release readiness. Monitor vendor SLAs, escalation processes, and service handovers across application support teams. <br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; Master's preferred. 10+ years of experience in asset, park, or ticketing application operations. ITIL certification or equivalent required. Experience with Maximo and ERD/Yardi. Experience with Vista and VGS ticketing and POS platforms. Knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems. Knowledge of PCI DSS, revenue reconciliation, and audit compliance. Experience managing major incidents, 24/7 operations, and event readiness. Experience with QHSE processes, vendor management, and SLA governance. Entertainment, theme park, or real estate industry experience preferred
The Director - Asset Application Operations is responsible for managing the operations, configuration, governance, and continuous availability of asset and park applications across the Qiddiya portfolio. This includes Vista and VGS ticketing and point-of-sale platforms, Maximo, ERD/Yardi, and all park- and complex-related applications, ensuring system availability, data accuracy, revenue integrity, and compliance with safety, leasing, and PCI DSS standards.<br><br>The role oversees ticketing, guest-facing, maintenance, leasing, and QHSE application operations to maintain guest experience continuity, asset reliability, lifecycle visibility, and operational integration across parks, sports, entertainment, and complex venue<br><br>Key Responsibilities<br><br> Manage day-to-day operations of Vista and VGS ticketing, admission, and point-of-sale platforms across Qiddiya entertainment venues. Govern product, pricing, capacity, promotions, and season-pass configurations through controlled change management. Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems. Oversee daily reconciliation of ticketing and POS revenue with Finance. Ensure PCI DSS compliance for payment processing and cardholder data. Lead peak-day, major-event, and degraded-mode operational readiness, including load testing and command center support. Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations. Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions. Maintain standardized master data for assets, locations, tenants, and contracts. Manage release calendars and outage windows to minimize operational disruption. Oversee operations of all park and complex applications, including F&B and retail POS, access control, RFID/cashless systems, lockers, virtual queuing, ride operations, and guest mobile applications. Maintain the application portfolio, support model, and venue-specific SLAs. Coordinate major incident management and event-day operational support with Park Operations. Ensure application readiness for seasonal operations, new attractions, and venue openings through onboarding, integration testing, and hypercare. Ensure QHSE checklists, incident records, and corrective actions are maintained within applications. Prepare and maintain audit-ready documentation, including SOPs, operational controls, and supporting evidence. Monitor statutory inspections, certifications, renewals, and compliance dashboards. Collaborate with Safety and Engineering teams to enhance workflows and compliance processes. Monitor KPIs and dashboards for asset downtime, maintenance backlog, lease performance, revenue reconciliation, and SLA compliance. Oversee reconciliation of ERD revenue with Finance and resolve discrepancies. Maintain application governance controls, including access, change, and data quality management. Ensure operational documentation, knowledge bases, and support procedures remain current. Manage vendor support queues and prioritize issues based on business criticality. Deliver user training and operational guidance for inspections, work orders, lease amendments, and renewals. Manage UAT planning, execution, approvals, and release readiness. Monitor vendor SLAs, escalation processes, and service handovers across application support teams. <br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; Master's preferred. 10+ years of experience in asset, park, or ticketing application operations. ITIL certification or equivalent required. Experience with Maximo and ERD/Yardi. Experience with Vista and VGS ticketing and POS platforms. Knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems. Knowledge of PCI DSS, revenue reconciliation, and audit compliance. Experience managing major incidents, 24/7 operations, and event readiness. Experience with QHSE processes, vendor management, and SLA governance. Entertainment, theme park, or real estate industry experience preferred
Nutrili is looking for an Ecommerce Operations & Marketplace Execution Lead to help build, optimize, and scale the operational backbone behind our ecommerce and marketplace channels. As Nutrili continues to grow across the UAE, KSA, and the wider region, operational excellence is becoming a key driver of growth. We are looking for someone who can bring structure, ownership, speed, and process discipline to a fast-moving ecommerce environment. This role sits at the center of operational execution across Shopify, Amazon, Noon, warehouse partners, logistics partners, and internal teams. The objective is simple:To make sure ecommerce and marketplace operations run smoothly, accurately, and consistently as we scale. What you will own Daily ecommerce and marketplace operational execution Order flow and fulfillment coordination Warehouse and logistics follow-up Marketplace execution tasks and uploads Stock movement coordination Campaign and sales event operational readiness Operational issue tracking and resolution SOPs, checklists, and process building Weekly operational visibility and reporting Cross-functional follow-up across internal and external partners What you will do Monitor daily operational tasks across ecommerce and marketplace channels Track delayed, blocked, or unresolved operational issues Coordinate with warehouse and logistics partners to ensure timely execution Follow up on marketplace operational requirements, uploads, and updates Support stock movements and marketplace transfer execution Prepare operational readiness checklists for campaigns and sales events Identify recurring operational bottlenecks and recommend improvements Build processes that improve speed, accuracy, visibility, and accountability Create clear weekly updates on operational risks, blockers, and priorities Ensure no operational issue is left without an owner, deadline, and follow-up Who you are You have 4 to 7 years of experience in ecommerce operations, marketplace operations, order operations, fulfillment operations, or high-volume ecommerce execution. You have worked with Shopify, Amazon, Noon, or a high-volume ecommerce environment. You understand order flow, fulfillment coordination, stock movement, warehouse communication, logistics follow-up, marketplace execution requirements, and operational issue resolution. You are highly organized, process-oriented, and execution-focused. You are comfortable working in a fast-paced, high-growth environment. You enjoy solving operational complexity and building scalable systems. You are hands-on, proactive, and accountable. You do not wait for problems to become urgent before acting. What success looks like Daily ecommerce operations are under control. Marketplace execution tasks are completed on time. Warehouse and logistics follow-ups are tracked properly. Stock movements are executed accurately. Campaigns and sales events are operationally ready. Fulfillment issues are visible and resolved quickly. Recurring operational problems are identified and fixed. SOPs and checklists are created, improved, and followed. Leadership has clear visibility on operational risks, blockers, and priorities. The goal is not only to execute tasks. The goal is to build the operational system that allows Nutrili to scale faster, cleaner, and with fewer execution gaps. Why join Nutrili? Nutrili is one of the fastest-growing wellness brands in the region, with strong product-market fit and growing demand across multiple channels. You will join at a stage where your work will have real impact. You will not simply maintain an existing system. You will help build the system that supports the next phase of growth. If you have strong ecommerce operations experience and want to take ownership in a fast-growing consumer brand, we would love to hear from you.
TANMIAH Foods Company (TFC), part of Al Dabbagh Group, is a leading manufacturer and distributor in the food and agriculture sector, established in 1962. TFC aims to expand its international presence while enhancing its logistics network and product offerings. Join us where innovation, growth, and sustainability drive your career forward in the food and agriculture industry.<br>Job Purpose: To lead organization development initiatives by defining organization design direction, developing workforce planning and job architecture frameworks, and ensuring effective execution of organization structure and capability interventions that improve organizational efficiency, role clarity, and alignment with business strategy.<br>Key Responsibilities Corporate Strategy Translate business strategy and growth plans into organization design principles and workforce direction to ensure alignment between structure and strategic priorities. Provide strategic advisory to the CHRO and senior leadership on operating models, organization effectiveness, and structural optimization. Support long-term workforce planning by aligning organization design with business expansion and transformation requirements. Functional Planning Develop and maintain an annual organization development roadmap covering organization design, workforce planning, job architecture, and culture initiatives. Define detailed timelines, milestones, and deliverables for all OD programs and interventions. Plan resource requirements and stakeholder involvement for successful execution of OD initiatives. Functional Management Organization Design & Structure Design and refine organization structures to ensure scalability, efficiency, and alignment with business strategy. Define clear reporting lines, spans of control, and functional accountability across the organization. Job Architecture & Job Evaluation Develop and maintain job architecture frameworks including job families, job levels, and grading structures. Lead job evaluation exercises using recognized methodologies (e.g., Korn Ferry / Hay) to ensure internal equity and consistency. Ensure all roles have clearly defined job descriptions aligned with organizational standards. Workforce Planning & Optimization Develop workforce planning models to assess current and future workforce requirements. Analyze manpower utilization and recommend optimization initiatives to improve efficiency and cost effectiveness. Support business units in identifying workforce gaps and defining hiring or restructuring needs. Competency Framework & Organizational Capability Ensure alignment of competencies with organizational values, strategy, and role requirements. Support integration of competency frameworks into talent management and development processes. Operational Management Maintain organization structures, job descriptions, and workforce data within HR systems (e.g., SAP Success Factors). Ensure accuracy, consistency, and governance of all organization-related documentation and data. Leadership / People Management Lead and manage the OD team by setting clear objectives, monitoring performance, and providing continuous feedback and coaching. Build team capability in organization design, job evaluation, and workforce analytics. Foster a culture of accountability, collaboration, and continuous improvement within the team. Stakeholder Management Collaborate with business leaders and HR Business Partners to understand organizational needs and deliver tailored OD solutions. Facilitate discussions with senior stakeholders on organization design, workforce planning, and role clarity. Support stakeholders during implementation of organization changes and restructuring initiatives. Health, Safety, & Environment (HSE) Ensure all organization development activities comply with internal governance standards, policies, and regulatory requirements. Maintain quality and consistency in organization design frameworks and processes.<br>Essential Requirements Desired (Preferred) Attributes Educational Qualification(s) Bachelor’s degree in human resources, Business Administration, Organizational Psychology, or related field. Master’s degree (MBA / Organizational Development / HR) is highly preferred. Preferred Certification(s) Chartered Institute of Personnel and Development CIPDJob Evaluation Certification (Korn Ferry / Hay) Organization Development / HR Strategy certifications Knowledge & Experience5 – 10 years of progressive experience in Organization Development, HR Consulting, or Strategic HR roles. Proven experience in organization design, job architecture, and workforce planning in a medium to large organization. Exposure to HR systems (e.g., SAP Success Factors) and organizational data management is required. Hands-on experience in job evaluation methodologies (e.g., Korn Ferry / Hay) and grading frameworks. Experience in transformation projects, restructuring, or operating model design is highly preferred. Skills Strong understanding of organization design principles and operating models Expertise in job architecture, grading, and job evaluation frameworks Workforce planning and manpower analytics capability Ability to analyze organizational data and derive actionable insights. Strong stakeholder management and influencing skills. Excellent communication and presentation skills Project management and execution capability<br>Job Details: Job Duration: 11/8/2026 11/9/2026Workplace location: Riyadh Application Method: Application by Liked InWorking Hours: 40Job Benefits: Competitive Salary Packages, Comprehensive Health Insurance (Employee / Family), Employee Discounts on Company Products, Supportive & Inclusive Work Environment, Paid Annual Leave & Public Holidays.
Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>To lead Hunger Station’s top-of-the-funnel brand strategy, holistic in-app visual identity, and end-to-end media planning and execution, driving top-of-mind awareness and robust brand health.<br><br>Key Accountability Areas And Activities<br><br>Brand Strategy & Governance:<br><br>Lead the proactive development of the holistic brand experience, seasonal direction, and identity governance across all customer touchpoints. Oversee the app's overall look and feel, ensuring seamless transformation during key seasonal moments (e.g., Ramadan splash screens, app themes, and tiles). Ensure consistent alignment with the Product team so that no new feature (e.g., HRewards) is launched without a defined identity and clear usage guidelines. Align brand priorities with Food Marketing, QC Marketing, and other functions to ensure campaigns collectively strengthen a consistent Hunger Station brand. <br><br>Media Planning & Execution<br><br>Translate campaign goals into clear media objectives, KPIs, targeting strategies, and channel roles tailored to specific audience conversion journeys. Ensure rigorous campaign tracking requirements, including deep links, attribution frameworks, and naming conventions, are properly established for accurate evaluation. Evaluate the overall media mix to identify relevant placement opportunities, challenging agency recommendations to ensure efficiency and clear rationale. Build stronger media best practices across the team, establishing campaign setup standards, tracking checklists, and performance benchmarks. <br><br>Performance Monitoring & Analytics<br><br>Monitor key brand-health indicators, including top-of-mind awareness (TOM), consideration, brand preference, sentiment, and share of voice. Monitor campaign performance and budget run rates closely to identify underspending, overspending, or unusual spikes, taking immediate corrective action. Analyze campaign results beyond topline metrics, translating findings into actionable optimization recommendations and future communication strategies. <br><br>Agency Management<br><br>Manage relationships with media agencies assertively to maintain execution quality, resolve issues quickly, and ensure campaigns are launched accurately and on time. Identify clear execution processes to reduce split ownership and avoid long back-and-forth delays during campaign setups. <br><br>Strategy & Planning<br><br>Contribute to the development and execution of the Division’s OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Establish the plans for the respective functions/teams and provide inputs that support the Division’s goals and objectives. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary. <br><br>Governance And Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values. <br><br>People Management<br><br>Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. Participate in the identification and recruitment of key talents for the function. Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives. <br><br>Budget Management<br><br>Manage and own the budgeting cycle and provide input to the budgeting process. Ensure effective utilization of the function's budget, and report accurately on progress and challenges. Investigate and propose implementing strategies that result in a positive financial impact for HS. <br><br>Qualifications<br><br>8 -10 years of relevant experience in brand management, integrated marketing, and media planning. Strong understanding of media budget splits, deep-linking, attribution modeling, and full-funnel activation strategies. Proven experience in tracking and optimizing brand health metrics (TOM, BP, BL, Brand Recall). Demonstrated ability in assertive agency management and improving execution efficiencies. Bachelor’s degree in Marketing, Business Administration, or a relevant field is required. Master’s degree is preferred.
Join Raffles & Fairmont The Red Sea<br>A landmark luxury destination in partnership with Red Sea Global<br>Fairmont Hotels & Resorts is globally celebrated for its timeless elegance, exceptional service, and iconic addresses. With more than 30,000 colleagues worldwide, Fairmont continues to set the benchmark for luxury hospitality through innovation, authenticity, and an unwavering commitment to excellence. <br>Alongside Raffles Hotels & Resorts, a brand synonymous with heritage, refined glamour, and legendary guest experiences, we are proud to shape a new era of destination hospitality in the Kingdom of Saudi Arabia.<br>Together, in partnership with Red Sea Global, we are redefining sustainable luxury — delivering extraordinary experiences while preserving the natural environment for generations to come.<br>About Raffles & Fairmont The Red Sea<br>Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br>THE POSITIONThe incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings.<br>KEY ROLES & RESPONSIBILITIESEnsure all reservation enquires are professionally, and promptly handled and that there is no loss of business Conduct training to existing and new agents in the team to maintain and improve reservation selling skills Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings Track calls using standard call conversion sheets and report results daily, weekly and monthly Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s) Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed<br>Qualifications:<br>PERSONAL ATTRIBUTES:Creativity, Stress Management, Self-Development, Listening and Oral Skills Ability to handle multiple tasks Ability to delegate and organize work flow Ability to meet deadlines consistently Leadership skills Managing, training and instructing skills QUALIFICATIONS:Degree/Diploma in Training and Development or Hotel Management Working knowledge of Opera, Microsoft Office. EXPERIENCE:Minimum 3 years experience in Hotel or Resort. Luxury hotel or resort background preferred Understands the local culture and have worked in the region.<br>Additional Information Understanding of Ultra-Luxury guest expectations and brand alignment.experience in project coordination, scheduling, and document control during pre-Opening stages. Experience in pre-Opening is a must. A proactive, anticipatory approach with a strong sense of ownership and accountability. Impeccable grooming and personal presentation aligned with Luxury standards.
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<span>Job Summary We are looking for a motivated and detail-oriented HR Operations Officer to support daily HR operations and ensure smooth employee lifecycle processes.<br> The ideal candidate will assist with HR administration, employee records management, reporting, and continuous improvement initiatives while maintaining high levels of accuracy and confidentiality.<br> Responsibilities Assist with basic HR administrative tasks and daily operations.<br> Support in organizing and maintaining employee files and records.<br> Help with data entry and updating information in HR systems.<br> Assist in tracking attendance, leaves, and preparing simple reports.<br> Help coordinate internal communications and respond to basic HR requests.<br> Support the development and execution of HR Operations training programs focusing on company policies and procedures.<br> Promote continuous improvement by encouraging innovation and sharing best practices within the HR team.<br> Recent graduate with a Bachelor's degree in Human Resources, Business Administration, Management, or a related field.<br> Strong interest in pursuing a career in Human Resources.<br> Excellent communication and teamwork skills.<br> Proficient in Microsoft Office Suite.<br> Detail-oriented with a willingness to learn.<br> Ability to handle multiple tasks and meet deadlines in a fast-paced environment.<br> Bachelor's degree in Human Resources, Business Administration, Management, or a related field is required.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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Bachelor's degree / higher diploma </div>
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<p ><strong><span >OVERVIEW</span></strong></p>
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<p ><span >Associate Consulting</span></p>
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<p ><strong><span >Job Code</span></strong></p>
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<p ><strong><span >527269</span></strong></p>
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<p ><strong><span >Grade</span></strong></p>
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<p ><span >I2</span></p>
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<p ><strong><span >Group</span></strong></p>
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<p ><span >Integrated solutions </span></p>
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<p ><strong><span >ROLE PURPOSE</span></strong></p>
<p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p>
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<p ><span >The role exists to contribute to the delivery of consulting and strategic services by supporting project planning, execution, client engagement, analysis, reporting, and evaluation activities. The role contributes to Elm’s objectives by helping project teams deliver high-quality consulting outputs, identify business challenges, support client requirements, and ensure assigned work is completed in alignment with Elm’s policies, procedures, and organizational goals.</span></p>
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<p ><strong><span >KEY ACCOUNTABILITIES & ACTIVITIES</span></strong></p>
<p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p>
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<li ><span >Project Delivery Support</span></li>
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<p ><span >Support project teams in engaging with clients to understand their business needs and requirements.<br>Analyze client inputs and contribute to identifying business challenges, gaps, and improvement opportunities.<br>Deliver assigned project activities in coordination with team members and according to agreed timelines.</span></p>
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<li ><span >Project Planning and Coordination</span></li>
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<p ><span >Support project planning, execution, and management activities within the assigned scope.<br>Contribute to preparing work plans, timelines, meeting materials, and project documentation.<br>Coordinate with project team members to follow up on assigned tasks, dependencies, and required inputs.</span></p>
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<li ><span >Project Execution and Control</span></li>
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<p ><span >Monitor assigned project activities to support timely execution and quality delivery.<br>Participate with team members in delivering consultancy work to a high standard and within approved scope.<br>Identify potential roadblocks or delays and escalate them to project leadership when needed.</span></p>
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<li ><span >Client Engagement and Workshops</span></li>
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<p ><span >Participate in client meetings and workshops to gather inputs, clarify requirements, and document outcomes.<br>Support the preparation of discussion materials, meeting agendas, and workshop summaries.<br>Maintain professional interaction with clients to support effective communication and collaboration.</span></p>
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<li ><span >Client Relations Management</span></li>
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<p ><span >Build and maintain positive working relationships with clients within the assigned scope.<br>Collaborate with clients and internal teams to identify challenges and opportunities for improvement.<br>Support client satisfaction by responding to needs and concerns in a timely and professional manner.</span></p>
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<li ><span >Analysis and Recommendation Support</span></li>
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<p ><span >Conduct basic analysis to support project findings, recommendations, and decision-making.<br>Contribute to identifying improvement opportunities based on client needs, project data, and stakeholder inputs.<br>Prepare structured inputs that support the development of consulting recommendations and deliverables.</span></p>
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<li ><span >Presentations and Communication Materials</span></li>
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<p ><span >Design and prepare clear presentations to communicate findings, recommendations, and project progress.<br>Support the preparation of reports, summaries, dashboards, and other project communication materials.<br>Ensure project materials are accurate, organized, and aligned with client and management expectations.</span></p>
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<li ><span >Project Evaluation and Reporting</span></li>
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<p ><span >Support project evaluations to assess outcomes, lessons learned, and improvement opportunities.<br>Prepare project reports including progress updates, key metrics, achievements, challenges, and recommendations.<br>Present or support presenting project status and outputs to senior management and relevant stakeholders.</span></p>
</td>
</tr>
<tr >
<td valign="top">
<ol start="9">
<li ><span >Policies, Processes & Procedures</span></li>
</ol>
</td>
<td valign="top">
<p ><span >Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.<br>Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.</span></p>
</td>
</tr>
<tr >
<td valign="top">
<ol start="10">
<li ><span >Information Security</span></li>
</ol>
</td>
<td valign="top">
<p ><span >Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.</span></p>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
<p > </p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td colspan="2" valign="top">
<p ><strong><span >JOB SPECIFICATIONS</span></strong></p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Academic and professional qualifications</span></strong></p>
</td>
<td valign="top">
<p ><span >Bachelor’s degree in a relevant field such as Business Administration, Information Technology, Management, Management Information Systems, or a related field.<br>Professional certifications in consulting, project management, business analysis, or related fields are preferred.</span></p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Years and Nature of Experience</span></strong></p>
</td>
<td valign="top">
<p ><span >2–4 years of relevant experience in consulting, project support, business analysis, service delivery, or a related industry.<br>Experience in supporting project execution, client engagement, preparing reports and presentations, conducting analysis, and coordinating with stakeholders.</span></p>
</td>
</tr>
</tbody>
</table>
<p > </p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td colspan="3" valign="top">
<p ><strong><span >VERSION TRACKING</span></strong></p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Prepared by:</span></strong></p>
</td>
<td colspan="2" valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >First review by:</span></strong></p>
</td>
<td colspan="2" valign="top">
<p > </p>
</td>
</tr>
<tr>
<td rowspan="3">
<p ><strong><span >Approved by:</span></strong></p>
</td>
<td valign="top">
<p ><strong><span >Name</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Signature</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Date</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
<p > </p>
<p > </p>
<p > </p>
<p > </p>
</span>