Navigation Officer Jobs - Eastern Province Saudi

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Field Compliance Coordinator is responsible for supporting Saudi Aramco Upstream Drilling &amp; Workover Operations by ensuring full compliance with Saudi Aramco HSE requirements, drilling standards, and regulatory obligations. The role serves as the field HSE focal point for assigned rigs, promoting safe drilling operations through audits, inspections, incident investigations, risk management, and continuous improvement of safety performance. Act as the Field HSE Advisor for assigned drilling and workover rigs, ensuring compliance with Saudi Aramco HSE Management System (SMS), General Instructions (GIs), and Upstream Drilling standards. Conduct routine HSE audits, field inspections, and compliance assessments, issuing Non-Conformance Reports (NCRs) and tracking corrective actions to closure. Lead and participate in incident investigations, root cause analysis, and implementation of preventive and corrective actions. Support pre-commencement inspections for new drilling rigs and prepare rigs for Saudi Aramco RHSEI, Well Control, Loss Prevention Department (LPD), Corporate, and Environmental Protection Department (EPD) audits. Facilitate hazard identification, risk assessments, emergency preparedness, contractor HSE compliance, and environmental protection initiatives. Mentor rig foremen, supervisors, and Safety Officers to strengthen HSE leadership and improve field safety performance. Conduct behavioral safety observations, participate in rig safety meetings, and promote a proactive safety culture across drilling operations. Prepare HSE reports, compliance documentation, and performance metrics as required by Saudi Aramco management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications &amp; Experience.</p><p>Bachelor's degree in Engineering, Occupational Health &amp; Safety, Environmental Science, Industrial Engineering, or a related discipline from a recognized university. NEBOSH International General Certificate (IGC), IOSH Managing Safely, or equivalent internationally recognized HSE certification. Minimum 10 years of HSE experience in the oil and gas industry, including at least 7 years supporting Saudi Aramco or major upstream drilling/workover operations. Strong knowledge of Saudi Aramco Safety Management System (SMS), drilling HSE requirements, incident investigation, risk assessment, emergency response, and audit processes. Demonstrated experience supporting Saudi Aramco drilling compliance audits, field inspections, and HSE performance improvement programs. Excellent communication, leadership, report writing, and stakeholder coordination skills.</p><p></p></section>

<p>The opportunity Executes attentively incoming inspection protocols as assigned and report all the findings and results in the SAP. Performs labeling of all components with a component identification tag if components are compliant through inspection. Restrains the components at the dedicated area when fails the inspection and initiate the supplier non-conformance management process to report back the issue to the suppliers.</p><p>How you ll make an impact</p><ul><li>Ensure a safe environment by implementing HSE requirements</li><li>Conduct visual/dimensional inspection of purchased parts, materials, samples and assemblies</li><li>Document inspection results as required</li><li>Report to quality engineer /Quality manager on any deviations observed during incoming inspection</li><li>Create quality inspection records, apply the visual indications on the inspected parts as per procedures</li><li>Create Nonconformity reports and keeping track of the status</li><li>Record and track daily IQC inspection backlog</li><li>Maintain traceability of component materials as to inspection status</li><li>Handle materials in accordance to procedures and prevent mix-ups, damage or other adverse effects.</li><li>Log/track materials through receiving inspection process and SAP entries</li><li>Record transactions and move materials to accepted material area</li><li>Communicate inspection results to Quality engineers and other relevant persons.</li><li>Refer to verify assembly documentation accuracy, read engineering drawings etc.</li><li>Performs any other projects or duties that may be assigned.</li><li>Collaborate with other departments for deviation detection, root cause analysis and correction measures implementation.</li><li>Support failure analysis, trouble shooting, site visit, reporting &amp; quality process, use A3 template in analysis</li><li>Employee shall also carry out any tasks that are assigned by management necessary to fulfil the job requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Diploma in Electrical, Mechanical technical courses</p><p>0-2 Years experience</p><p>Quality Control/Quality Assurance</p><p>Knowledge to read drawings</p><p>MS office and computer skills</p><p>Hands on Inspection of material and use of tools to measurement</p><p>English Communication skills</p><p>Influencing Continuous Improvement and decision making and time Management.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Role Overview:</strong> To identify, document, and optimize business processes across departments, ensuring operational efficiency, cost reduction, and improved service quality. The Process Improvement Specialist drives continuous improvement initiatives aligned with the organizational objectives. <strong>Key Responsibilities:</strong> Conduct requirement-gathering sessions with relevant departments to understand current processes. Map and document existing workflows (AS-IS) using standardized process documentation methods. Design optimized future-state workflows (TO-BE) focused on eliminating redundancies and inefficiencies in coordination with all stake holders. Facilitate and coordinate the implementation of approved process improvements. Train staff in newly developed or updated processes to ensure smooth adoption. Monitor process performance post-implementation using key metrics (e.g., time, cost, quality). Collaborate closely with the PMO and Innovations Manager, Automation Specialist and other departmental stakeholders to align improvements with technology adoption plans. Conduct ROI and impact assessments for each automation project. Prepare periodic reports summarizing improvements achieved, cost savings, and productivity gains.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Qualifications:</strong> Experience 2 4 years of proven experience in business process automation, process improvement, or digital transformation roles. Demonstrated ability to deliver measurable business value through process optimization or automation (e.g., cost savings, cycle time reduction). Experience establishing or supporting automation programs or Centers of Excellence (CoE). Strong knowledge of process mapping and BPMN tools (BlueWorks live or Similar). Exposure to project management methodologies (Agile, Waterfall, or hybrid) is an advantage Education Bachelor's degree in computer science with business administration focus ABPMP CBPP, APQC, OMG OCEB 2 or any other project management experience and certification would be a plus. <strong>Success Metrics:</strong> Optimized processes delivered and adoption rates. Business value generated (cost reduction, efficiency improvement). Process reliability and performance. Stakeholder satisfaction and CoE (Center of Excellence) maturity.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved. Prepare daily consolidated deposits of cash received by all cash handling employees. Document, maintain, communicate, and act upon all Cash Variances. Prepare, maintain, and administer all cashier banks and contracts. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 1 year of related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About The Role We're looking for a talented and motivated Front-End Web Developer to join our fully remote development team. In this role, you'll build modern, responsive, and user-friendly web applications that deliver exceptional digital experiences across desktop and mobile devices. This opportunity is ideal for someone who enjoys transforming designs into interactive interfaces, writing clean and maintainable code, and collaborating with designers, back-end developers, and product teams. Whether you're early in your career or looking to continue growing as a front-end developer, you'll have the opportunity to work on impactful projects while expanding your technical expertise in a collaborative remote environment. Key Responsibilities Front-End Development Develop responsive, accessible, and high-performance web applications using modern front-end technologies. Translate UI/UX designs and wireframes into clean, reusable, and scalable code. Build interactive user interfaces that provide a seamless experience across browsers and devices. Write well-structured, maintainable, and documented code following industry best practices. User Experience &amp; Interface Implementation Collaborate closely with UI/UX designers to ensure accurate implementation of visual designs. Optimize websites for speed, responsiveness, accessibility, and overall user experience. Implement animations, interactive components, and modern design patterns while maintaining usability. Ensure consistency across web pages by following established design systems and style guides. Collaboration &amp; Agile Development Work closely with back-end developers to integrate APIs and dynamic data into web applications. Participate in sprint planning, code reviews, daily standups, and team discussions. Collaborate with cross-functional teams including Product, Design, QA, and Engineering. Communicate project updates, technical challenges, and solutions effectively in a remote environment. Code Quality &amp; Performance Debug, troubleshoot, and resolve front-end issues across multiple browsers and devices. Maintain high coding standards through testing, code reviews, and continuous improvement. Optimize application performance, page load speed, and overall front-end efficiency. Stay current with emerging front-end technologies, frameworks, and development best practices. Maintenance &amp; Continuous Improvement Maintain and enhance existing websites and web applications. Implement new features based on user feedback and business requirements. Monitor application performance and proactively recommend technical improvements. Contribute to documentation, reusable components, and development standards. What We Offer A fully remote, flexible work environment. Opportunities to work on innovative web applications using modern technologies. Professional development through mentorship, training, and continuous learning. A collaborative engineering culture that values creativity, innovation, and knowledge sharing. Meaningful projects with opportunities to make a direct impact on product development. Competitive compensation and comprehensive benefits based on experience. A stable, supportive workplace committed to long-term career growth and employee success. Diversity &amp; Inclusion We believe that diverse perspectives lead to stronger products, better ideas, and more innovative solutions. We are committed to fostering an inclusive workplace where every employee feels valued, respected, and empowered to do their best work. We welcome applications from qualified candidates of all backgrounds, identities, and experiences.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field is preferred, or equivalent practical experience. 0 3 years of experience in front-end web development (internships, freelance work, or personal projects are welcome). Proficiency in HTML5, CSS3, and JavaScript (ES6+). Experience with modern JavaScript frameworks such as React, Vue.js, or Angular. Understanding of responsive web design principles and cross-browser compatibility. Familiarity with RESTful APIs and integrating front-end applications with back-end services. Knowledge of version control systems such as Git. Experience using CSS preprocessors or frameworks such as Sass, Tailwind CSS, or Bootstrap is a plus. Basic understanding of web accessibility (WCAG) and SEO best practices. Strong analytical, problem-solving, and debugging skills. Excellent written and verbal communication skills. Ability to manage multiple priorities while working independently in a fully remote environment. Self-motivated, detail-oriented, and committed to continuous learning.</p><p></p></section>

<h3 >About the Role</h3> <p >GE Vernova is seeking a <strong >Customer Support Engineer</strong> to join its team in Al Khobar, Eastern region. This full-time position is responsible for managing the overall Customer Support process within the SABAP region, focusing on client engagement and providing comprehensive Return Merchandise Authorization (RMA) support. The role aims to achieve strategic objectives for the GA business, with a target of 100% Customer Experience Index.</p> <h3 >Core Responsibilities</h3> <ul > <li >Ensure all work is conducted in compliance with applicable EHS regulations and promote accurate employee safety practices.</li> <li >Own and manage the RMA process within the SABAP cluster.</li> <li >Operate and maintain the local KIF Repair facility.</li> <li >Provide timely, accurate, and professional reports, both externally to clients and internally to stakeholders.</li> </ul> <h3 >Process Optimization and Collaboration</h3> <ul > <li >Collaborate with stakeholders across the SABAP, MENAT, and Global Customer Support teams.</li> <li >Define streamlined processes and implement advanced tools to maximize resource utilization and accelerate customer response times.</li> <li >Lead the improvement of Key Performance Indicators (KPIs) for customer request resolution and product repair time and quality, regardless of complexity, as defined by the business.</li> <li >Collaborate and coordinate with Product Management, Technology, Global Supply Chain, and other divisions of the Product Line to provide quality inputs for future improvements in processes, products, and solutions.</li> </ul> <h3 >Technical Support and Customer Engagement</h3> <ul > <li >Support the team in providing advanced technical support and act as a trusted advisor to customers.</li> <li >Promote Maintenance Service Agreements (MSA) offerings in coordination with the GA Service Product Line, co-owning plans and actions to expand activities across regions, segments, and accounts.</li> <li >Utilize advanced testing skills, including the usage of OMICRON test kits.</li> <li >Apply strong product investigation analytical skills to diagnose and resolve issues.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this position should possess <strong >5 to 10 years of relevant experience</strong> in customer support, technical service, or a related engineering field.</p> <h3 >Reporting Structure</h3> <p >The Customer Support Engineer reports directly to the MENAT Customer Support Leader, ensuring alignment with regional and global customer support strategies and best practices.</p>

<h3 >Company Overview: Fast Fit EMS</h3> <p >Fast Fit EMS, established in 2019, has developed into a leading EMS fitness brand within Saudi Arabia. The company operates 11 fitness clubs across major cities and is recognized for delivering high-quality EMS training solutions. Fast Fit EMS is committed to innovation, ensuring customer satisfaction, and providing strong career growth opportunities for its employees.</p> <h3 >The Opportunity: Personal Trainer (EMS Specialist)</h3> <p >Fast Fit EMS is seeking a dedicated <strong >Personal Trainer (EMS Specialist)</strong> to join its team in Al Khobar, Eastern region. This full-time role is central to delivering safe, effective, and personalized EMS-based training programs to clients. The Personal Trainer plays a key role in client retention, facilitating transformation outcomes, and upholding overall service quality.</p> <h3 >Key Responsibilities</h3> <ul > <li >Conducting comprehensive client assessments to understand individual fitness levels and goals.</li> <li >Designing and implementing personalized EMS-based training programs tailored to client needs.</li> <li >Monitoring and tracking client performance and progress throughout their training journey.</li> <li >Motivating and guiding clients to achieve their fitness objectives and maintain engagement.</li> <li >Ensuring strict compliance with all health and safety standards during all training sessions.</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >A minimum of <strong >2 to 5 years of experience</strong> as a Personal Fitness Trainer.</li> <li >Demonstrated expertise in delivering EMS training solutions.</li> <li >Proven ability to assess clients, design effective programs, and monitor progress.</li> <li >Strong interpersonal skills with an ability to motivate and retain clients.</li> <li >Commitment to upholding high standards of health and safety.</li> </ul> <h3 >Our Commitment to Employees and Clients</h3> <p >Fast Fit EMS maintains a strong focus on innovation within the fitness industry and is dedicated to achieving high levels of customer satisfaction. The company supports its employees by providing opportunities for career growth and professional development within a dynamic environment.</p> <h3 >Location and Employment Type</h3> <p >This is a full-time position based in <strong >Al Khobar, Eastern region</strong>. Salary details for this role will be discussed directly with qualified candidates.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The technician is responsible for maintaining and repairing various home appliances, Air Conditions, and products to ensure optimal functionality and efficiency when visiting customers and carrying out requested maintenance jobs as per the job orders received from the Customer service, application, or supervisor.</p><p>Perform service maintenance jobs to ensure appliances, AC longevity as received from the Customer service, Application.</p><p>Diagnose and troubleshoot technical issues promptly, using appropriate tools and techniques.</p><p>Repair or replace defective parts or components as needed to restore functionality.</p><p>Document all maintenance and repair activities accurately for record-keeping purposes.</p><p>Collaborate with other team members and departments to coordinate maintenance schedules and tasks.</p><p>In the case where additional problems are identified during inspection, the technicians shall report it to their supervisors immediately, for further advice.</p><p>Stay updated on industry trends, best practices, and technological advancements relevant to the field and product.</p><p>Adhere to safety protocols and regulations at all times to prevent accidents and injuries.</p><p>Provide training and guidance to assistant technicians or new hires as required.</p><p>Respond to emergency service calls and prioritize tasks based on urgency and impact on operations.</p><p>Test-run the unit to ensure satisfactory completion of the service job.</p><p>Ensure the job is completed to the customer s satisfaction accordingly.</p><p>Ensure that effective necessary tools, consumables, and spares are available in the service vehicle.</p><p>Coordinate with the respective assistant technician &amp; ensure the Vehicles Preventive Maintenance Checklist is properly implemented.</p><p>Strictly adhere to prescribed safety practices &amp; use appropriate Personal Protective Equipment provided.</p><p>Maintain good relationships with customers through professional behavior, performance, and keep excellent hygiene.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Technical, AC &amp; Refrigeration Engineering, Electrical, Mechanical Diploma or Certification from a recognized institution.</li><li>Minimum 1- 2 years of experience in a similar field.</li><li>Proven experience as a technician or similar role, preferably in the relevant industry.</li><li>Strong knowledge of mechanical, electrical, or electronic systems and components.</li><li>Proficiency in reading technical manuals, schematics, and blueprints.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to work independently with minimal supervision and as part of a team.</li><li>Effective communication skills, both verbal and written.</li><li>Willingness to undergo additional training and certifications as needed.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Key Responsibilities and Duties: </p> <p>1. Drive high-value sales, upselling, Cross-selling and promotions execution. </p> <p>2. Support store in achieving targets and improving conversion &amp; ATV. </p> <p>3. Act as role model in sales behavior and customer handling.</p> <p>4. Handle complex customer cases, objections, and complaints. </p> <p>5. Ensure delivery of a premium and consistent customer experience. </p> <p>6. Build strong relationships with VIP and returning customers.</p> <p>7. Understand prescriptions, lenses, and product matching. </p> <p>8. Guide customers confidently before and during technical handling. </p> <p>9. Support opticians in explaining technical solutions in a sales-friendly way.</p> <p>10. Ensure accurate handling of POS transactions and insurance sales. </p> <p>11. Support team in resolving insurance-related issues. </p> <p>12. Maintain compliance with company policies and procedures.</p> <p>13. Support checking orders for basic accuracy and customer expectations. </p> <p>14. Ensure smooth coordination with optician/technician before delivery. </p> <p>15. Reduce customer complaints related to miscommunication or wrong selection.</p> <p>16. Support onboarding and training of sales associates. </p> <p>17. Guide team on selling techniques and customer handling. </p> <p> 18. Monitor floor performance and support improvement.</p> <p>19. Monitor product availability and highlight fast/slow-moving items. </p> <p>20. Ensure proper display and product presentation.</p> <p>21. Support stock control and reporting of issues.</p> <p>22. Support Store Manager in daily operations and floor supervision. </p> <p>23. Act as shift leader when required. </p> <p>24. Ensure compliance with company standards and procedures.</p> <p>25. Other duties as assigned within the scope of the job.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Job Requirements</p> <p>Skills and Abilities: - Strong sales leadership and customer handling skills. - Good knowledge of optical products and prescriptions. - Strong problem-solving and decision-making ability. - Ability to coach and guide junior staff. - Excellent communication and interpersonal skills.</p> <p>Experience: 3 5 years in retail sales (optical preferred).</p> <p>Education: Bachelor s Degree preferably related field.</p> <p>Language: Excellent command of oral and written English and Arabic.</p> <p>Licenses / Certifications: Not mandatory (optical knowledge preferred).</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Chef De Cuisine leads the culinary team in delivering exceptional dining experiences All main kitchen Department. This role combines hands-on culinary expertise with strong leadership to ensure the highest standards of food quality, presentation, and service. lead our culinary team in delivering exceptional Middle Eastern cuisine for large-scale events, The ideal candidate will have expertise in fine dining, International, Mediterranean, GCC, Seafood, buffet, garde manger as well traditional and modern Arabic dishes, including Ozi, Hot and cold mezze a variety of rice-based dishes, and other regional specialties.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 8+ years of professional culinary experience in fine dining, banqueting, and large-scale event catering</li><li>Proven expertise in Middle Eastern, Mediterranean, and international cuisines, including traditional Arabic dishes (Ozi, Kabsa, Mansaf, mezze, and rice-based specialties)</li><li>Advanced proficiency in seafood, meat, poultry preparation, and complex sauce-making techniques</li><li>Demonstrated experience managing high-volume kitchen operations and leading culinary teams in luxury hospitality environments</li><li>Proven ability to lead, train, and motivate diverse culinary teams with strong interpersonal and communication skills</li><li>Experience supervising senior chefs, line cooks, and kitchen assistants while fostering a positive work environment</li><li>Proficiency in staff scheduling, performance evaluation, and professional development</li><li>Advanced cooking methods including sous-vide, smoking, grilling, poaching, and modern plating techniques</li><li>Expertise in menu development, recipe creation, and SOP documentation</li><li>Strong knowledge of food safety, HACCP compliance, and sanitation standards</li><li>Proficiency in cost control, inventory management, and yield optimization</li><li>Ability to read and interpret Banquet Event Orders (BEOs) and translate them into precise execution timelines</li><li>Experience with kitchen workflow management, crisis resolution, and problem-solving under pressure</li><li>Proficiency in Microsoft Office applications and hotel management systems</li><li>Fluent English (reading, writing, and speaking) for effective communication</li><li>Exceptional organizational and time management skills with ability to remain calm during peak service periods</li><li>Strong attention to detail in food presentation and quality consistency</li><li>Commitment to sustainable practices and guest-centric service excellence</li><li>Physical stamina to work extended hours in a fast-paced kitchen environment</li><li>Culinary degree or professional certification from recognized culinary institution</li><li>Experience in Michelin-starred or award-winning fine dining establishments</li><li>Knowledge of molecular gastronomy and contemporary culinary trends</li><li>Familiarity with ACCOR and M venpick brand standards and quality assurance protocols</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Health &amp; Safety Country Manager provides strategic and operational leadership to drive a proactive, risk-based Health &amp; Safety culture across the country, aligned with SGS global standards and business objectives. The role is accountable for embedding effective risk management, strengthening operational discipline, and ensuring that Health &amp; Safety is integrated into all business activities to support sustainable and safe growth. Acting as a trusted advisor to the Managing Director and leadership teams, the role influences decision-making and ensures strong governance, leadership accountability, and continuous improvement across all locations.</p><p>KEY ACCOUNTABILITIES</p><ul><li>Provide strategic leadership by translating global and regional H&amp;S strategy into a clear and actionable country roadmap aligned with business priorities.</li><li>Drive a risk-based approach focusing on identification, assessment, and control of critical risks, ensuring effectiveness of controls rather than simple compliance.</li><li>Lead the development of a strong safety culture, reinforcing leadership behaviours, accountability, and employee engagement across all levels of the organisation.</li><li>Ensure robust incident reporting, investigation, and learning processes, with a focus on root cause analysis and prevention of recurrence.</li><li>Build organisational capability through coaching, training, and development of H&amp;S personnel and operational leaders.</li><li>Ensure compliance with local regulations and SGS standards, and support integration of H&amp;S into acquisitions, projects, and operational changes.</li></ul><p>CORE LEADERSHIP COMPETENCIES</p><ul><li><strong>Strategic Risk Leadership</strong> Anticipates, prioritises, and manages critical risks using data-driven insights and proactive approaches.</li><li><strong>Influencing &amp; Engagement</strong> Builds trust, influences stakeholders at all levels, and integrates Health &amp; Safety into business decision-making.</li><li><strong>Safety Culture Leadership</strong> Drives behavioural change, ownership, and accountability, fostering a positive and proactive safety culture.</li><li><strong>Operational Excellence</strong> Ensures consistent and effective implementation of the Health &amp; Safety Management System with measurable performance outcomes.</li><li><strong>Team Leadership &amp; Capability Building</strong> Develops high-performing teams and builds capability through coaching, collaboration, and knowledge sharing.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in Health &amp; Safety or a related discipline, or equivalent professional experience. Minimum of 10 years experience in Health &amp; Safety management, including leadership roles in complex or multi-site environments. Professional certification (e.g. NEBOSH, ISO 45001 Lead Auditor) is preferred. Demonstrated ability to lead change, influence senior stakeholders, and drive continuous improvement.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Performs routine tests through a lean &amp; flow production line with outstanding performance. That is targeting the best quality, maximum cost saving, and shortest delivery time. Control the quality of GIS / Maintain Test Report Database. Contribute actively to improving manufacturing processes. Maintain a safe and clean work environment.</p><p>How you ll make an impact</p><p>Perform Assembly, repair and routine tests (Mechanical, 10KV, HV, functional &amp; resistance measurements) of GIS bays (including components &amp; modules) according to the prepared w ork instructions, drawings, bill of materials, checklists, guidelines and customer order data. Fulfill orders related to work packages according to production data and instructions. Self-check of work packages results, filling out and confirming on assigned checklists and Protocols. Target the best performance in terms of quality, cost, and delivery time. Quality control and immediate escalation of Quality issues. Record deviation, support root cause of failure and write quality problems / non-conformance reports. Support for gathering product improvement comment/feedback from the GIS LSC (local Service Center) engineers. Actively support teamwork, effectively communicate and collaborate with internal customer/ stakeholder/ colleagues (assembly, testing, logistics...etc). Independently follow the factory rules &amp; guidelines related to safety, quality, environment, recycling and housekeeping. Maintain a safe working environment by following ABB-HSE guidelines and reporting of any irregularities to superiors. Contribute actively to continued improvement process and Lean culture . Providing feedback, sharing ideas, and observations whenever possible . Employee shall also carry out any tasks that are assigned by management necessary to fulfil the job requirements Adequate handling of factory equipment and tools, maintain test equipment's and sustain proper continuous calibration. You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor of Science in Electrical Engineering. 2-3 years' experience in laboratory or testing activities. Strong analytical and problem-solving skills. Reading and understanding technical drawings and material lists. Excellent verbal and written communications skills and the ability to interact professionally with a diverse group. Fluent in English (speaking and writing).</p><p></p></section>

<h3 >About GE Vernova and the Technical Support Engineer Role</h3> <p >GE Vernova is seeking a <strong >Technical Support Engineer/L</strong> to join its team in Al Khobar, Eastern region. This full-time role is central to providing comprehensive after-sales support to customers, addressing technical issues, and ensuring effective resolution.</p> <h3 >Role Purpose and Scope</h3> <p >This position is responsible for delivering after-sales support for customer issues, encompassing repairs (including parts returns and field intervention), technical assistance, and on-site service. The role operates with a degree of autonomy, guiding department operations or professional activities within a technical discipline. The incumbent is authorized to modify procedures and practices related to tasks, ensuring final results meet established standards for quality, volume, and timeliness. This level requires a <strong >People Leader</strong> capable of hiring and developing talent, with direct responsibility for personnel management, staffing, and performance development.</p> <h3 >Core Responsibilities</h3> <ul > <li >Provide Level 1, 2, and 3 technical support to resolve after-sales customer technical issues, adapting skill level based on problem complexity.</li> <li >Apply in-depth knowledge of a technical discipline, analytical thinking, and technical experience to implement policy and strategy.</li> <li >Maintain comprehensive knowledge of best practices and understand how their area integrates with others, including awareness of competition and market differentiators.</li> <li >Exercise judgment and propose diverse solutions beyond defined parameters to address complex manufacturing processes involving various technical aspects and/or interdependent production cycles.</li> <li >Act as a resource for less experienced colleagues and may lead small projects with low risk and resource requirements.</li> <li >Effectively explain information and develop skills to foster team consensus on domain-specific topics, communicate performance expectations, and manage sensitive issues.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Significant experience in the function, including expertise with digital audio workstations.</li> <li >Knowledge equivalent to a Bachelor's degree from an accredited university, or a Bachelor's degree combined with experience in a relevant field.</li> </ul> <h3 >Desired Skills and Attributes</h3> <ul > <li >Strong oral and written communication skills.</li> <li >Strong interpersonal and leadership skills.</li> <li >Ability to influence others and lead small teams.</li> <li >Capability to lead initiatives of moderate scope and impact.</li> <li >Ability to coordinate multiple projects simultaneously.</li> <li >Effective problem identification and problem-solving skills.</li> <li >Proven analytical and organizational skills.</li> </ul> <h3 >Work Location</h3> <p >This full-time position is based in Al Khobar, Eastern region, and is integral to GE Vernova's commitment to customer satisfaction.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Associate Cybersecurity Analyst is responsible for implementing and maintaining the organization s cybersecurity framework, utilizing their working knowledge in at least one of the relevant technologies and processes to protect sensitive data and guard against any malicious disruption of business continuity at JHAH. Strategic Roles &amp; Responsibilities % 00 Strategic Roles &amp; Responsibilities Operational Roles &amp; Responsibilities % 100 Operational Roles &amp; Responsibilities • Implement configure maintain support and monitor the organizations IT cybersecurity infrastructure including firewalls antivirus encryption protocols intrusion detection systems access management systems network monitoring solutions security operations center systems and other cybersecurity resources to ensure they are reliable stable scalable secure and perform optimally • Manage the organizations cybersecurity governance risk management and compliance programs and enforce adherence to established controls policies procedures standards regulations frameworks and incident response plans through regular assessments drills and training and awareness campaigns • Detect and respond to cybersecurity incidents intrusions breaches threats and vulnerabilities in compliance with relevant policies and procedures • Ensure that cybersecurity infrastructre complies with relevant best practices regulatory requirements enterprise architecture standards governance programs and cybersecurity policies • Manage engagements with contracted vendors for cybersecurity support managed services or professional services to ensure that service delivery meets the targeted scope time cost and quality constraints • Fulfill cybersecurity related service requests in compliance with the organizations relevant policies and procedures • Evaluate and process the cybersecurity aspects of IT demand requests and support fulfillment of those that are approved in compliance with relevant policies and procedures and by following the organizations IT project management framework</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Education Required Bachelor's Degree in the field of Information Technology or in a relevant field. Professional Certifications Required Sample of preferred certifications: .-Certified Information Systems Security Professional (CISSP) .-CompTIA Security+ .-Certified Information Security Manager (CISM) .-GSEC: GIAC Security Essentials Certification .-Project Management Professional (PMP) .-IT Infrastructure Library (ITIL) Years of Experience No minimum years of experience required. Languages English:Fully Proficient ; Arabic:Not Required Functional Competencies • Due Diligence • Audit Reporting • Data Collection Core Competencies • Excellence • Integrity • Accountability • Cybersecurity • Person-Centered Care Acknowledgement Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Addendum Title No Supplemental Work/Experience/Education Information N/A Addendum Description N/A</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p> <p> <span> <strong> </strong> </span> </p> <p> <span> <strong> </strong> </span> </p> <p> <span> <strong>Responsibilities</strong> </span> </p> <p> </p> <p> <span> </span> <span>Monitor training standards, policies and procedures and ensure they are implemented correctly at the RSAF bases.</span> </p> <p> <span> </span> <span>Identify training needs and deficiencies within the RSAF training programmes and develop solutions.</span> </p> <p> <span> </span> <span>Provide assistance to RSAF logistics projects as required.</span> </p> <p> <span> </span> </p> <p> <span> <strong>Job Requirements:</strong> </span> </p> <p> </p> <p> <span> </span> <span>A minimum of 15 years of practical and progressive experience in Supply Training &amp; Logistics Procedures.</span> </p> <p> <span> </span> <span>Computer literate and an experienced user of the Microsoft Office suite of programs (Word, Excel, PowerPoint, Access, Project).</span> </p> <p> <span> </span> <span>Experience working at RSAF Depot Supply, Bases and HQ.</span> </p> <p> <span> </span> <span>Have the capability to evaluate individuals by using interview techniques.</span> </p> <p> <span> </span> <span>Excellent Verbal and Written Communication skills with proficiency in writing letters.</span> </p> <p> <span> </span> <span>Experienced in Team Leadership, delegation and team building skills for effective people management.</span> </p> <p> <span> </span> <span>Must be a quick learner and be willing to learn new skills.</span> </p> <p> <span> </span> <span>Must be a team player with supervisory skills and have willingness to share and train others.</span> </p> <p> <span> </span> <span>Ability to communicate well at all levels in both written and verbal format. capable networking skills used at all levels within an organization.</span> </p> <p> <span> </span> <span>Must be able to work proactively on his own initiative. Possess managerial skills and be able to lead a Training team. </span> </p> <p> <span> </span> <span>Have excellent man-management and interpersonal skills.</span> </p> <p> <span> </span> <span>Experience in Coordinating Supply related Training Programs/Activities.</span> </p> <p> <span> </span> <span>Proficient in RSAF Supply Procedure Manual 67-1, Training Manuals 105-8,105-30A and 105-30B.</span> </p> <p> </p> <p> </p> <p> <span> <strong>SAUDI NATIONAL EMPLOYEE BENEFITS</strong> </span> </p> <p> </p> <p> <span> <strong> </strong> </span> <span>In return for the required high levels of commitment and hard work you will receive a competitive salary and benefits package, including a generous leave and leave allowance, a full health care scheme and access to discounted gym membership.</span> </p> <p> </p> <p> <span> </span> <span> <strong>BAE Systems</strong> </span> </p> <p> <span> <strong> </strong> </span> </p> <p> <span>BAE Systems has a heritage of commitment to the Kingdom of Saudi Arabia. For 50 years, we have provided the platforms and services that support the Saudi armed forces to defend the interests of the Kingdom. In support of the Saudi Arabia National Objectives, we ve invested heavily in the development of Saudi people, technology, infrastructure and local companies in the defence supply chain. Our investments have helped to</span> </p> <p> <span>develop the Saudi defence industry as well as developing a skilled and highly productive workforce.</span> </p> <p> </p> <p> <span>(BAE Systems KSA is committed to the full inclusion of qualified people with disabilities. As part of this commitment, BAE Systems KSA will ensure that persons with disabilities are provided with reasonable accommodation during the job application or interview process, and or to perform essential job functions).</span> </p> <p> </p> <p> <span>Note: All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals..</span> </p> <p> </p> <p> <span> </span> </p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As part of the KSA sales team the primary role of this position is to maximize sales volume, minimize stales, achievement of distribution targets, implementation of agreed merchandising standards, collection of accounts receivable and maintaining high levels of customer service. Operating procedures must be followed to ensure that there is continuity of standards across the KSA to support these primary job functions. In addition to these duties the Pre-seller will also provide his supervisor with latest market information in order to develop any sales opportunities. The Pre-seller will be required to attend training courses designed to improve levels of professionalism and customer service. The Pre-seller is required to complete a daily debriefing with his supervisor. Sell the full range of products to an agreed list of customers. Sales will be measured against previously agreed targets. Levels of stales must be below the agreed target provided by his supervisor. The customers are to receive the service approved by the supervisor. The call frequencies as well as the daily route plan are key to maintaining the levels of customer satisfaction demanded by the company. The supervisor will review the actual customers visited daily during the daily debriefing sessions. Carry out the daily and weekly vehicle checks as laid down in the operating procedures. The salesman is responsible for maintaining the sales vehicle in a clean and roadworthy condition and any defects or damage must be reported at the earliest opportunity to the supervisor. Supply ready to ship customer orders on time. Full details including delivery arrangements to be included Maintaining individual customer stock levels to the agreed requirements in order to make sure that out of stock problems are kept to a minimum. The Pre-seller is responsible for the implementation of the agreed in store merchandising communicated by the supervisor. Where there is additional support from a company merchandiser the Pre-seller will agree with the supervisor the arrangements planned in the outlets with the support. Advise the supervisor of any relevant competitor activity taking place in the area served. Daily reconciliation of all cheques, cash &amp; credit sales. Staff are always to be neatly groomed and presentable. Maintain a high standard of driving and obey the driving regulations. The following Key Performance Indicators (KPI s) will be used to measure performance. Failure to deliver consistently the results required will lead to disciplinary action. Key Performance Indicators. (KPI s)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or bachelor s degree or Equivalent.</li><li>1 to 3 years Experience in Sales &amp; Account building</li><li>Communication skills</li><li>Negotiation skills</li><li>Conflict Management</li><li>Sales Planning</li><li>Basic accounting skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an Entry-Level Administrative Professional, you will provide essential administrative and operational support to various departments across the organization. You will coordinate schedules, manage documentation, assist with internal communications, organize meetings, maintain accurate records, and help improve administrative processes. This position requires excellent organizational skills, strong written and verbal communication, attention to detail, and the ability to work independently in a fully remote environment.</p><p>Key Responsibilities</p><p>Administrative Support</p><ul><li>Provide day-to-day administrative assistance to managers and cross-functional teams.</li><li>Prepare, edit, format, and organize business documents, reports, presentations, and spreadsheets.</li><li>Maintain accurate digital filing systems and document repositories.</li><li>Organize and archive company records while ensuring confidentiality.</li><li>Monitor shared inboxes and distribute requests to appropriate team members.</li><li>Assist with data entry and record maintenance across multiple internal systems.</li></ul><p>Operations Support</p><ul><li>Coordinate internal workflows and administrative processes.</li><li>Assist with tracking operational tasks and project milestones.</li><li>Help prepare operational reports using company templates.</li><li>Monitor task completion and follow up on outstanding action items.</li><li>Support onboarding activities for new employees.</li><li>Assist in maintaining standard operating procedures (SOPs) and internal documentation.</li></ul><p>Calendar &amp; Meeting Coordination</p><ul><li>Schedule meetings across multiple time zones.</li><li>Send meeting invitations and reminders.</li><li>Prepare agendas and meeting materials.</li><li>Record meeting notes and distribute action items.</li><li>Coordinate virtual events and internal team sessions.</li></ul><p>Communication Support</p><ul><li>Draft professional emails and internal announcements.</li><li>Coordinate communication between departments.</li><li>Respond to routine inquiries professionally and promptly.</li><li>Support internal knowledge-sharing initiatives.</li></ul><p>Office &amp; Administrative Coordination</p><ul><li>Maintain digital office systems and shared resources.</li><li>Track administrative supplies and software subscriptions where applicable.</li><li>Assist with vendor documentation and administrative records.</li><li>Support travel planning and expense documentation when required.</li><li>Ensure administrative processes remain organized and efficient.</li></ul><p>Data &amp; Reporting</p><ul><li>Update internal databases and spreadsheets.</li><li>Compile weekly and monthly administrative reports.</li><li>Perform quality checks on records for accuracy and completeness.</li><li>Generate routine reports for management.</li></ul><p>Process Improvement</p><ul><li>Identify opportunities to improve administrative workflows.</li><li>Recommend efficiencies in documentation and communication.</li><li>Participate in projects aimed at improving operational effectiveness.</li><li>Assist in implementing new administrative tools and procedures.</li></ul><p>What Success Looks Like</p><ul><li>Maintain organized and accurate administrative records.</li><li>Communicate professionally with internal stakeholders.</li><li>Support smooth daily operations with minimal supervision.</li><li>Meet deadlines consistently.</li><li>Demonstrate reliability and strong organizational skills.</li><li>Contribute ideas that improve administrative efficiency.</li><li>Build positive working relationships across departments.</li></ul><p>What We Offer</p><ul><li>Competitive salary.</li><li>Fully remote work environment.</li><li>Flexible working arrangements.</li><li>Paid time off and company holidays.</li><li>Professional development and training opportunities.</li><li>Career growth within operations and administration.</li><li>Collaborative, supportive, and inclusive team culture.</li><li>Exposure to regional and international projects.</li><li>Performance-based recognition and advancement opportunities.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma required; Associate's or Bachelor's degree in Business Administration, Management, Communications, or a related field is preferred.</li><li>0 - 2 years of administrative, office support, customer service, internship, or similar experience.</li><li>Strong organizational and multitasking abilities.</li><li>Excellent written and verbal communication skills in English.</li><li>High attention to detail and accuracy.</li><li>Ability to manage priorities and meet deadlines.</li><li>Comfortable working independently in a remote environment.</li><li>Professional attitude with strong interpersonal skills.</li><li>Willingness to learn new systems and administrative processes.</li><li>Previous internship or administrative support experience.</li><li>Experience working remotely or in a virtual team.</li><li>Familiarity with project coordination.</li><li>Knowledge of business communication standards.</li><li>Arabic language proficiency is a plus.</li><li><strong>Technical Skills</strong> Candidates should have experience or familiarity with:<ul><li>Microsoft Office (Word, Excel, PowerPoint, Outlook)</li><li>Google Workspace (Docs, Sheets, Slides, Drive, Calendar)</li><li>Video conferencing platforms (Zoom, Microsoft Teams, Google Meet)</li><li>Collaboration tools (Slack or similar)</li><li>Task management platforms (Asana, Trello, ClickUp, or Monday.com)</li><li>Cloud document management systems</li></ul></li><li><strong>Core Competencies</strong><ul><li>Organization and planning</li><li>Time management</li><li>Communication</li><li>Professionalism</li><li>Confidentiality</li><li>Problem-solving</li><li>Adaptability</li><li>Collaboration</li><li>Initiative</li><li>Accountability</li><li>Attention to detail</li><li>Customer service mindset</li></ul></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Overview We Are PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). Pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u. Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/ Join PepsiCo, dare to transform.</p><p>Responsibilities JOB PURPOSE As part of the KSA sales team the primary role of this position is to maximize sales volume, minimize stales, achievement of distribution targets, implementation of agreed merchandising standards, collection of accounts receivable and maintaining high levels of customer service. Operating procedures must be followed to ensure that there is continuity of standards across the KSA to support these primary job functions. In addition to these duties the Pre-seller will also provide his supervisor with latest market information in order to develop any sales opportunities. The Pre-seller will be required to attend training courses designed to improve levels of professionalism and customer service. The Pre-seller is required to complete a daily debriefing with his supervisor.</p><p>PRINCIPAL ACCOUNTABILITIES</p><ul><li>Sell the full range of products to an agreed list of customers. Sales will be measured against previously agreed targets.</li><li>Levels of stales must be below the agreed target provided by his supervisor.</li><li>The customers are to receive the service approved by the supervisor. The call frequencies as well as the daily route plan are key to maintaining the levels of customer satisfaction demanded by the company. The supervisor will review the actual customers visited daily during the daily debriefing sessions.</li><li>Carry out the daily and weekly vehicle checks as laid down in the operating procedures. The salesman is responsible for maintaining the sales vehicle in a clean and roadworthy condition and any defects or damage must be reported at the earliest opportunity to the supervisor.</li><li>Supply ready to ship customer orders on time. Full details including delivery arrangements to be included</li><li>Maintaining individual customer stock levels to the agreed requirements in order to make sure that out of stock problems are kept to a minimum.</li><li>The Pre-seller is responsible for the implementation of the agreed in store merchandising communicated by the supervisor. Where there is additional support from a company merchandiser the Pre-seller will agree with the supervisor the arrangements planned in the outlets with the support.</li><li>Advise the supervisor of any relevant competitor activity taking place in the area served.</li><li>Daily reconciliation of all cheques, cash &amp; credit sales.</li><li>Staff are always to be neatly groomed and presentable.</li><li>Maintain a high standard of driving and obey the driving regulations.</li><li>The following Key Performance Indicators (KPI s) will be used to measure performance. Failure to deliver consistently the results required will lead to disciplinary action. Key Performance Indicators. (KPI s)</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or bachelor s degree or Equivalent.</li><li>1 to 3 years Experience in Sales &amp; Account building</li><li>Communication skills</li><li>Negotiation skills</li><li>Conflict Management</li><li>Sales Planning</li><li>Basic accounting skills</li></ul><p></p></section>

<div><div ><p ><font color="#ff0000" face="Delivery, sans-serif"><strong>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</strong></font></p><p ><font color="#ff0000" face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Would you like to become part of the world's most international company in the world?</font><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><font face="Delivery, sans-serif">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express </font></p><p ><font face="Delivery, sans-serif">Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000"><br></font></strong></font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000">Overall Role Purpose </font> </strong></font></p><p ><font face="Delivery, sans-serif">Drive and facilitate the achievement of service excellence via the adoption of best demonstrated practices through improvement programmes and identify process gaps to create a more seamless operations whilst managing counselling and coaching activities aimed at reinforcing strengths and bridging weaknesses in the different sections of the CS Dept.</font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Tasks:</strong></font></p><p ><font face="Delivery, sans-serif"><u>Customer Service Senior Management (CS Section Managers)</u></font></p><p ><font face="Delivery, sans-serif">• Ensure relevant skills and competencies in each customer service section are up to date and CS personnel are effectively trained to an acceptable standard to achieve service excellence. </font></p><p ><font face="Delivery, sans-serif">• Work with the CS Section managers to provide coaching and training to customer service staff with the objective of upgrading their skills level</font></p><p ><font face="Delivery, sans-serif">• Assist the CS Section managers in the administration and monitoring of the quality.</font></p><p ><font face="Delivery, sans-serif">• Support in conducting audits in the function to ensure the achievement and maintenance of service quality and Centre of excellence (COE) objectives.</font></p><p ><font face="Delivery, sans-serif">• Work closely with the CS Manager and CS Section managers on career progression planning for CS personnel. </font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Regional Office and Subfunction Managers</u></font></p><p ><font face="Delivery, sans-serif">• Work closely with RO’s Customer Service & Support Manager to implement regionally driven projects and initiatives in the country and identify areas or processes for service improvement and recommend specific CS-related improvement actions.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO to deploy a Mystery Shopper programme to drive Service Excellence based on independent assessments of service quality and benchmark against competitor performance in areas of the service delivery. </font></p><p ><font face="Delivery, sans-serif">• Ensure the analysis of service incidents and failures is carried out to surface trends in service gaps and process weaknesses in the Customer Service Dept or other interfacing functional departments (e.g. Hub, Gateway, Network, Contractors, etc.) that may impact service excellence </font></p><p ><font face="Delivery, sans-serif">• Work closely with CS Functional managers and supervisors to define post-training evaluation and coaching techniques to gauge training effectiveness, recommend changes where appropriate and identify strengths for reinforcement and weaknesses for further training.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO, First Choice & Cross Functional team to improve customer experience with the feedback received through different channels i.e. VOICE. Derive efficiency initiatives through feedbacks received from customers. </font></p><p ><font face="Delivery, sans-serif">• Work with HR T&D Manager to ensure appropriate external programs are planned for CS. </font></p><p ><font face="Delivery, sans-serif"><u><br></u></font></p><p ><font face="Delivery, sans-serif"><u>Training & Development Function</u></font></p><p ><font face="Delivery, sans-serif">• Conduct skills verification (tests) to ensure that relevant CS skills and competencies are current and effectively trained.</font></p><p ><font face="Delivery, sans-serif">• Ensure effective use of Workforce Management tool to produce and manage rosters, that provide optimum resources to cater to the incoming call volumes, ensure 24 hour cover including public holidays, annual leave, pending off, etc. and reduce / manage overtime down to a minimum without compromising the service promise.</font></p><p ><font face="Delivery, sans-serif">• Plan, design and develop training programs and materials (including Train-the-Trainer Training for CS Managers/Supervisors) or source external training to support outstanding Customer Service standards.</font></p><p ><font face="Delivery, sans-serif">• Ensure post-implementation review of processes and analysis of data is carried out to gauge – where applicable and feasible – the effectiveness of implemented programs.</font></p><p ><font face="Delivery, sans-serif">• Develop appropriate performance metrics for the evaluation of customer contact skills and competencies, which will facilitate the identification of CS-related training needs gaps.</font></p><p ><font face="Delivery, sans-serif">• Develop, maintain and update a comprehensive and effective internal training programme aligned to the CS department’s and company’s training objectives </font></p><p ><font face="Delivery, sans-serif">• Lead and provide clear objectives for the CS analyst in assigned tasks to facilitate the achievement of CSD departmental goals</font></p><p ><font face="Delivery, sans-serif">• Evaluate external training consultants on appropriate training for CS staff</font></p><p ><font face="Delivery, sans-serif">• Perform scheduled call monitoring and service audits to (via various contact media in the Customer Contact Centre) that CS personnel are continually working towards delighting customers through consistent and excellent service standards.</font></p><p ><font face="Delivery, sans-serif">• Coordinate and roll-out a specified number of CS Frontline Training for new recruits yearly</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Strategic Planning for Customer Service Development and Budget Compliance </u></font></p><p ><font face="Delivery, sans-serif">? Prepare the CS Training and Development Plan per AOP requirements and ensure the training and development needs of CS personnel reflect business imperatives.</font></p><p ><font face="Delivery, sans-serif">• Ensure that budgeted training man-days are met in accordance with overall organisation plan and schedule</font></p><p ><font face="Delivery, sans-serif">• Identify benchmarking exercises against competitor / cross-industry / network customer contact centres for CS Analyst to carry out such exercises to surface best demonstrated practices and explore the viability of implementing these with a cost-benefit analysis and a business case justification. </font></p><p ><font face="Delivery, sans-serif">• Implementation of corrective and preventive actions to pre-empt recurrence in line with the focus on achievement of service excellence to customers.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Information Management</u></font></p><p ><font face="Delivery, sans-serif">• Guide on the construction of a database on employee training for the CS department and ensure that training records are maintained and updated promptly with a monthly summary report submitted to the CS Manager.</font></p><p ><font face="Delivery, sans-serif">• Ensure that CS Analyst maintain and update documented work procedures and instructions to reflect the latest and accurate information and that current practice reflect specified procedures.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Profile:</strong></font></p><p ><font face="Delivery, sans-serif">• Presentation skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Facilitation and training skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Customer-facing and interaction skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Word, Excel, PowerPoint, etc.) (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Customer Contact Centre systems, e.g. ACD, PABX, CRM, CTI, IVR, Workforce Management Systems, Quality Monitoring Systems, etc.) (good working knowledge)</font></p><p ><font face="Delivery, sans-serif">• Software skills (MS Power tools, DHL Systems) (preferable)</font></p><p ><font face="Delivery, sans-serif">• Communication skills, spoken and written (excellent)</font></p><p ><font face="Delivery, sans-serif">• Negotiation and interpersonal skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Leadership skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Analytical, organizational and motivational skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Project Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• People Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Our Offer:</strong></font></p><p ><font face="Delivery, sans-serif">• Strong career support in an international environment.</font></p><p ><font face="Delivery, sans-serif">• Great culture and colleagues.</font></p><p ><font face="Delivery, sans-serif">• Multifarious benefit programm.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</font></p><p ><font face="Delivery, sans-serif"> </font></p><p ><font face="Delivery, sans-serif">We look forward to receiving your application!</font></p><p ><font face="Delivery, sans-serif"> </font></p><div><font face="Delivery, sans-serif"><br></font></div></div></div>