Management Information Systems in Saudi

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Software Developer position at our market research company offers an exceptional opportunity to be part of a dynamic and innovative team. You will play a crucial role in developing applications that support market analysis and assist in making precise strategic decisions. We are looking for passionate individuals with strong programming skills and the ability to think critically, allowing you to apply your skills in an environment that promotes collaboration and innovation.</p><p>Our company provides a work environment that enhances continuous learning and professional growth. We believe in the importance of skill development, which is why we offer organized training programs and workshops to help you improve your technical capabilities. You will work alongside a diverse team of professionals, providing you with the opportunity to exchange knowledge and experiences, which will help accelerate your career path.</p><p>If you are looking for a place where you can make a real impact and contribute to the success of the company, this position is the ideal choice for you. We believe that every individual can achieve great accomplishments, and we encourage creativity and initiative. Be part of an exciting journey towards excellence in the field of market research.</p><p><b>Responsibilities:</b></p><ol><li>Develop specialized software applications using modern programming languages such as Java and Python, contributing to the overall performance improvement of the systems used in data analysis.</li><li>Analyze client requirements and translate them into effective software solutions, helping to meet market needs quickly and accurately.</li><li>Test software applications to ensure quality and performance, ensuring the delivery of high-quality products to clients.</li><li>Provide technical support to the marketing and sales team, helping them understand the software products and how to use them effectively.</li><li>Participate in meetings with various specialized teams to discuss objectives and directions, contributing to improving collaboration between different teams.</li><li>Update technical documentation related to software applications, making it easier for other teams to understand how to use the systems correctly.</li><li>Analyze data and provide periodic reports on software performance, assisting management in making continuous decisions.</li><li>Provide suggestions to improve software operations, contributing to enhancing efficiency and reducing costs.</li><li>Keep up with the latest trends in information technology and software development, ensuring that the company remains at the forefront of innovation.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proficiency in programming languages such as Java, Python, and C++.</li><li>Skills in data analysis and using tools like SQL and Excel.</li><li>Good understanding of software development and project management tools.</li><li>Ability to work within a team and collaborate with various specialized teams.</li><li>Problem-solving skills and critical thinking.</li><li>Familiarity with software testing methodologies and quality assurance.</li><li>Effective communication skills with colleagues and clients.</li></ul></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a People &amp; Culture Executive, you'll play a key role in bringing our vibrant workplace culture to life by supporting the full employee journey, from onboarding and engagement to payroll, performance, wellbeing, and employee relations. More than an administrator, you'll be a culture ambassador, ensuring every interaction reflects the bold, playful, and people-first spirit of SLS. Working closely with leaders across the resort, you'll help create an exceptional employee experience while ensuring compliance with company policies, Saudi labour regulations, and luxury hospitality standards.</p><p>Deliver an exceptional employee experience by coordinating onboarding, induction, offboarding, and day-to-day People &amp; Culture operations. Serve as a trusted point of contact for employees, providing guidance on policies, procedures, benefits, and employee relations matters while maintaining the highest level of confidentiality. Support the People Development Manager in delivering employee engagement initiatives, training programs, learning and development activities, recognition programs, and wellbeing initiatives that foster a positive and high-performing workplace culture. Coordinate the performance management process, including appraisals, feedback cycles, development planning, and succession initiatives in partnership with departmental leaders. Maintain accurate employee records, HRIS data, payroll inputs, reports, and People &amp; Culture documentation, ensuring compliance with company policies and Saudi Labour Law. Assist with payroll administration, employee benefits, final settlements, and employee queries by working closely with Finance to ensure accuracy and timely processing. Support employee relations activities, including conflict resolution, investigations, disciplinary processes, and the promotion of an inclusive, respectful, and collaborative workplace. Coordinate employee accommodation inspections, transportation schedules, and welfare initiatives to ensure an exceptional team member experience. Assist with internal audits, compliance requirements, health and safety initiatives, and the continuous improvement of People &amp; Culture processes. Contribute to special projects, pre-opening activities, and departmental initiatives that support operational excellence and bring the SLS culture to life.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years' experience in a People &amp; Culture or Human Resources Generalist role within a luxury hotel, lifestyle brand, luxury residential, or remote hospitality environment.</li><li>Sound knowledge of Human Resources operations including payroll, employee relations, performance management, engagement, recruitment support, and policy administration.</li><li>Strong understanding of Saudi Labour Law and hospitality HR best practices.</li><li>Experience maintaining HR documentation, confidential employee records, and HRIS systems.</li><li>Proficiency in Microsoft Office and Human Resources Information Systems.</li><li>Excellent interpersonal, communication, and relationship-building skills.</li><li>Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>High level of integrity, professionalism, discretion, and confidentiality.</li><li>A proactive, solution-focused approach with exceptional attention to detail.</li><li>Passion for creating memorable employee experiences and fostering a positive workplace culture.</li><li>Fluency in English is essential</li></ul><p></p></section>

<h3 data-start="91" data-end="110">Job Overview</h3> <p data-start="111" data-end="215">The AI Transformation Manager is responsible for leading AI initiatives and digital transformation within the organization, with the aim of:</p> <ul data-start="216" data-end="385"> <li data-start="216" data-end="240"> Increasing operational efficiency. </li> <li data-start="241" data-end="262"> Accelerating decision-making. </li> <li data-start="263" data-end="294"> Improving reporting and business intelligence. </li> <li data-start="295" data-end="322"> Reducing operational costs. </li> <li data-start="323" data-end="385"> Maximizing the benefits of AI technologies across all departments. </li> </ul> <p data-start="387" data-end="573">He also leads the application of automation and AI tools to increase productivity and reduce reliance on traditional hiring, building a more agile and data-driven organization.</p><p data-start="387" data-end="573">It is preferred that the candidate has a passion for technology and continuous learning, with practical experience in modern tools and solutions such as:</p> <ul data-start="809" data-end="1052"> <li data-start="809" data-end="831"> ChatGPT and OpenAI solutions </li> <li data-start="832" data-end="851"> Microsoft Copilot </li> <li data-start="852" data-end="867"> Google Gemini </li> <li data-start="868" data-end="903"> AI Agents platforms </li> <li data-start="904" data-end="936"> Automation tools like Zapier and Make </li> <li data-start="937" data-end="981"> Modern data analysis and business intelligence platforms </li> <li data-start="982" data-end="1052"> Enterprise AI solutions </li> </ul> <h3 data-start="1054" data-end="1081">Keeping up with technological developments</h3> <p data-start="1082" data-end="1134">It is preferred to follow global technical platforms and communities such as:</p> <ul data-start="1135" data-end="1350"> <li data-start="1135" data-end="1145"> LinkedIn </li> <li data-start="1146" data-end="1154"> GitHub </li> <li data-start="1155" data-end="1169"> Product Hunt </li> <li data-start="1170" data-end="1184"> Hugging Face </li> <li data-start="1185" data-end="1226"> AI-related Reddit communities </li> <li data-start="1227" data-end="1261"> Technical podcasts and YouTube channels </li> <li data-start="1262" data-end="1350"> Technical conferences like LEAP, GITEX, and AI Everything</li> </ul><div><h1 data-start="1524" data-end="1553">Main Tasks and Responsibilities</h1> <h2 data-start="1555" data-end="1599">1. Leading AI Transformation Initiatives</h2> <ul data-start="1600" data-end="1819"> <li data-start="1600" data-end="1657"> Developing and implementing a comprehensive AI transformation strategy. </li> <li data-start="1658" data-end="1702"> Analyzing current processes and identifying automation opportunities. </li> <li data-start="1703" data-end="1737"> Preparing a phased roadmap for implementation. </li> <li data-start="1738" data-end="1819"> Establishing governance frameworks and adopting AI. </li> </ul> <h2 data-start="1821" data-end="1856">2. Improving Efficiency and Reducing Costs</h2> <ul data-start="1857" data-end="2058"> <li data-start="1857" data-end="1916"> Reducing manual tasks through automation and AI. </li> <li data-start="1917" data-end="1959"> Increasing employee productivity through smart tools. </li> <li data-start="1960" data-end="1995"> Reducing the need for unnecessary hiring. </li> <li data-start="1996" data-end="2058"> Improving operational performance. </li> </ul> <h2 data-start="2060" data-end="2105">3. Implementing AI Solutions in Departments</h2> <ul data-start="2106" data-end="2340"> <li data-start="2106" data-end="2144"> Proposing and implementing suitable solutions for each department. </li> <li data-start="2145" data-end="2249"> Integrating AI solutions with systems: <ul data-start="2185" data-end="2249"> <li data-start="2185" data-end="2190"> CRM </li> <li data-start="2193" data-end="2198"> ERP </li> <li data-start="2201" data-end="2218"> Human Resources </li> <li data-start="2221" data-end="2230"> Finance </li> <li data-start="2233" data-end="2249"> Reporting systems </li> </ul> </li> <li data-start="2250" data-end="2340"> Developing practical use cases that demonstrate clear value to the business. </li> </ul> <h2 data-start="2342" data-end="2369">4. Supporting Executive Management</h2> <ul data-start="2370" data-end="2618"> <li data-start="2370" data-end="2405"> Developing dashboards and smart reports. </li> <li data-start="2406" data-end="2491"> Using AI in: <ul data-start="2439" data-end="2491"> <li data-start="2439" data-end="2455"> Data analysis </li> <li data-start="2458" data-end="2466"> Forecasting </li> <li data-start="2469" data-end="2491"> Scenario planning </li> </ul> </li> <li data-start="2492" data-end="2531"> Preparing operational, financial, and marketing reports. </li> <li data-start="2532" data-end="2618"> Supporting senior management with data-driven recommendations. </li> </ul> <h2 data-start="2620" data-end="2654">5. Empowering Employees and Embracing Technology</h2> <ul data-start="2655" data-end="2871"> <li data-start="2655" data-end="2707"> Training employees on using AI tools. </li> <li data-start="2708" data-end="2744"> Promoting a culture of innovation and digital transformation. </li> <li data-start="2745" data-end="2774"> Preparing policies and usage guides. </li> <li data-start="2775" data-end="2871"> Measuring and improving AI adoption rates within the organization. </li> </ul> <h2 data-start="2873" data-end="2904">6. Innovation and Technology Monitoring</h2> <ul data-start="2905" data-end="3137"> <li data-start="2905" data-end="2958"> Keeping up with the latest AI technologies and market trends. </li> <li data-start="2959" data-end="2997"> Evaluating new tools and raising recommendations. </li> <li data-start="2998" data-end="3046"> Building relationships with solution providers and technical partners. </li> <li data-start="3047" data-end="3137"> Maintaining the organization's competitiveness by adopting technology.</li><li data-start="3047" data-end="3137">&nbsp;&nbsp;<h1 data-start="3144" data-end="3163">Required Qualifications</h1> <ul data-start="3164" data-end="3522"> <li data-start="3164" data-end="3272"> Bachelor's degree in: <ul data-start="3182" data-end="3272"> <li data-start="3182" data-end="3199"> Information Technology </li> <li data-start="3202" data-end="3215"> Computer Science </li> <li data-start="3218" data-end="3235"> Software Engineering </li> <li data-start="3238" data-end="3253"> Business Administration </li> <li data-start="3256" data-end="3272"> or a related field </li> </ul> </li> <li data-start="3273" data-end="3371"> Professional certifications in: <ul data-start="3304" data-end="3371"> <li data-start="3304" data-end="3322"> Artificial Intelligence </li> <li data-start="3325" data-end="3340"> Digital Transformation </li> <li data-start="3343" data-end="3359"> Data Analysis </li> <li data-start="3362" data-end="3371"> Automation </li> </ul> </li> <li data-start="3372" data-end="3435"> Practical experience in applying AI solutions within business environments. </li> <li data-start="3436" data-end="3522"> Strong understanding of processes, reporting, and process improvement.&nbsp;</li></ul></li> </ul></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p><br></p><p> </p> <p> </p> <p> <strong>KEY ACCOUNTABILITIES</strong> </p> <p> </p> <p> Enhance and continuously improve the onboarding process for new joiners at Headquarters and across the 11 Regional Hubs.<br> Ensure seamless onboarding experience by effectively planning, monitoring, and coordinating all onboarding activities.<br> Design, manage, and facilitate remote onboarding programs to ensure smooth integration of virtual employees into the organization.<br> Coordinate virtual orientation sessions, online introductions, and digital training programs for new hires.<br> Provide new employees with comprehensive guidance on digital platforms, HR systems, organizational policies, and remote work protocols.<br> Collaborate with IT and relevant departments to ensure timely provision of laptops, system access, email accounts, and collaboration tools.<br> Track and ensure completion of online onboarding documentation and mandatory e-learning modules.<br> Act as the primary HR point of contact for new and remote employees, addressing inquiries related to policies, benefits, payroll, and remote work arrangements.<br> Prepare, maintain, and update complete employee personnel files in compliance with HR policies and procedures.<br> Update and maintain the IsDB Employee Handbook to effectively support and guide new employees.<br> Address and resolve employee inquiries related to work visas, contract terms, payroll cycles, allowances, and other employment matters.<br> Process employment documentation, including appointment letters, payment forms, and related HR paperwork.<br> Support the HR Service Center in creating employee IDs and profiles and updating personal and bank details in SAP.<br> Coordinate with external reference check providers to complete pre-employment verifications.<br> Liaise with internal and external stakeholders to manage relocation logistics, including accommodation, transportation, and medical arrangements.<br> Process Purchase Requisitions (PRs) in SAP as required and proactively coordinate with relevant departments to ensure timely approval and completion.<br> Provide support to the HRMD and HR Sourcing and Recruitment teams in all HR-related activities as needed.<br> Assist with various HR functions and projects to ensure smooth and efficient HR operations.</p> <p> </p> <p> <br> <strong>ACADEMIC AND PROFESSIONAL QUALIFICATION</strong> </p> <p> </p> <p> Bachelor s degree in Human Resources, Business Administration, Management, or a related field.<br> Minimum of 3 5 years of relevant experience in HR operations, onboarding, or employee services.<br> Professional HR certification (e.g., SHRM-CP, CIPD, CHRM, or equivalent) is an advantage.<br> <strong>Languages:</strong> English: Mandatory</p> <p> </p> <p> <br> <strong>KEY SKILLS &amp; NECESSARY KNOWLEDGE</strong> </p> <p> </p> <p> Strong coordination and organizational skills<br> Excellent communication, interpersonal, and customer service skills<br> Ability to manage onboarding programs (onsite and remote)<br> Knowledge of HR policies, procedures, and employee lifecycle processes<br> Experience with SAP and HR information systems<br> Understanding of payroll, contracts, benefits, and employment documentation<br> Stakeholder management and cross-functional collaboration skills<br> Attention to detail and ability to maintain accurate employee records<br> Knowledge of relocation and visa processes is an advantage</p> <p> </p> <p> </p> <p><br></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Our client is a global leader in digital transformation and technology services, renowned for delivering cutting-edge solutions to industry giants. They are currently expanding their Retail Track and are seeking a visionary SAP Solution Architect to shape, design, and drive next-generation planning and data strategies for a major retail portfolio. NB: THIS IS A 12 MONTH CONTRACT AND YOU MUST ALREADY BE IN KSA. If you thrive in a fast-paced environment and want to lead high-impact architectures using SAP Datasphere and SAP IBP , this is your next career milestone.</p><p>The Role Overview</p><p>As the SAP Solution Architect, you will own the end-to-end design and optimization of SAP solutions that power retail operations. You will bridge the gap between complex business requirements and technical execution, focusing heavily on modern retail planning processes and leveraging SAP Datasphere for advanced analytics, data warehousing, and real-time integration.</p><p>Key Responsibilities</p><ul><li>Architect &amp; Design: Create end-to-end SAP solutions for retail planning, forecasting, and inventory management utilizing SAP IBP and SAP Datasphere.</li><li>Data Innovation: Lead the architecture, data modeling, and integration of SAP Datasphere to deliver real-time data processing and advanced analytics.</li><li>Strategic Roadmap: Develop and maintain technical blueprints, architecture documentation, and future-state solution roadmaps aligned with retail business goals.</li><li>System Integration: Ensure flawless connectivity between SAP Planning systems, Datasphere, and core retail touchpoints (e.g., POS, ERP, CRM).</li><li>Leadership &amp; Collaboration: Act as the trusted technical advisor to senior stakeholders, while providing technical steering and mentorship to cross-functional delivery teams.</li><li>Continuous Improvement: Stay ahead of the curve on SAP releases, cloud innovations, and retail tech trends to continuously elevate the client's platform capabilities.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What We Are Looking For</p><p>Experience Blueprint: A minimum of 8+ years in the SAP ecosystem, with at least 3 dedicated years acting as a Solution Architect across SAP Planning and Data Analytics.</p><p>Technical &amp; Industry Expertise:</p><ul><li>Retail Domain Expertise: Proven track record delivering SAP solutions within the retail sector, featuring a deep understanding of merchandising, supply chain, and retail planning.</li><li>Core SAP Stack: Strong hands-on architectural experience with SAP Datasphere (or SAP Data Warehouse Cloud / BW/4HANA) and SAP IBP (or APO).</li><li>Extended Ecosystem: Familiarity with SAP S/4HANA, SAP Analytics Cloud (SAC), and integration tools like SAP CPI / PI/PO.</li></ul><p>Soft Skills &amp; Education:</p><ul><li>Exceptional stakeholder management, communication, and storytelling skills the ability to articulate complex technical concepts to business leaders.</li><li>Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or a related field.</li><li>Preferred: Relevant SAP Certifications (IBP, Datasphere, S/4HANA).</li></ul><p></p></section>

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal, Strategic Operations based in Saudi Arabia.<br><br>This role offers the opportunity to shape the operating foundation of a fast-growing organization by improving how teams plan, prioritize, and execute.<br><br>You will partner closely with executive leadership to build scalable systems that translate strategy into measurable outcomes.<br><br>The position combines strategic thinking, operational excellence, and hands-on execution across critical company initiatives.<br><br>You will design planning frameworks, improve decision-making processes, and remove organizational friction.<br><br>Working in a remote-first environment, you will collaborate with cross-functional teams to create clarity and alignment.<br><br>This is a high-impact opportunity for an experienced operations leader who thrives in ambiguity and growth environments.<br><br>You will help establish the mechanisms that enable teams to move faster while maintaining focus and accountability.<br><br>Accountabilities<br><br>As a Principal, Strategic Operations, you will be responsible for building and optimizing the systems that enable effective company-wide execution. You will work closely with senior leaders to improve operational rhythms, align priorities, and create frameworks that support sustainable growth. Your responsibilities will include:<br><br>Designing and continuously improving leadership operating systems, including planning cadences, decision-making frameworks, and execution rhythms. Owning quarterly and annual planning processes by ensuring priorities, dependencies, and resources remain aligned across teams. Driving execution of high-priority cross-functional initiatives by improving accountability, coordination, and follow-through. Building scalable documentation, operating mechanisms, and planning tools that help teams execute efficiently. Partnering with executive stakeholders to identify organizational challenges and implement solutions that improve decision quality and operational effectiveness. Translating complex business challenges into clear frameworks, actionable recommendations, and measurable outcomes. Leveraging AI tools as part of daily operations to improve judgment, efficiency, and decision-making processes.<br><br>Requirements<br><br>The ideal candidate brings extensive experience in strategic operations, business operations, or similar leadership roles within high-growth environments. You should combine strong analytical thinking with excellent communication skills and the ability to influence senior stakeholders. Required qualifications include:<br><br>7+ years of experience in Business Operations, Strategic Operations, Chief of Staff roles, Management Consulting, or comparable operational leadership positions. Proven experience designing and scaling operating systems, planning processes, or execution frameworks within growing organizations. Experience partnering directly with founders, executives, and senior leadership teams on company-wide initiatives. Exceptional written communication skills with the ability to simplify complex information into clear decisions and frameworks. Strong systems thinking and problem-solving abilities, with a focus on identifying root causes and creating scalable solutions. Excellent judgment, executive presence, and the ability to influence without direct authority. Ability to operate independently in fast-moving, ambiguous environments while maintaining high standards of quality. Demonstrated AI fluency, including regular use of AI tools, understanding their strengths and limitations, and continuously improving how they are applied. Experience with company planning processes such as OKRs, annual planning, or quarterly business reviews is a plus. Familiarity with modern collaboration and productivity tools such as Notion, Linear, Slack, analytics platforms, and AI assistants is preferred.<br><br>Benefits<br><br>Competitive compensation package ranging from $170,000 to $205,000, with equity and bonus opportunities. Fully remote work environment with flexibility to work from anywhere. Competitive benefits package based on location, including healthcare coverage options and retirement savings plans. Unlimited paid time off to support work-life balance. Monthly three-day weekends with a dedicated company-wide rest day. Stipend to create an ideal home office or remote workspace. Opportunity to make a significant impact within a rapidly growing organization. Collaborative culture focused on innovation, autonomy, and continuous improvement.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Keep critical technology running. Every minute matters.<br>Technology only creates value when it's reliable, available, and operating at its best. At Qiwa Technology, we're looking for an IT Operations Specialist who enjoys solving operational challenges, maintaining stable IT services, and working across infrastructure, security, Dev Ops, and application teams to keep mission-critical systems running smoothly. If you're passionate about operational excellence, incident management, and continuously improving IT services, we'd love to hear from you.<br>What you'll do Monitor the health and availability of enterprise systems, applications, servers, and networks. Manage incidents, service requests, and operational issues while ensuring timely resolution. Collaborate with Infrastructure, Dev Ops, Security, and Application teams to resolve technical challenges. Perform routine operational activities including system health checks, backups, and access reviews. Support troubleshooting efforts and contribute to root cause analysis. Maintain operational documentation, reports, and system inventory. Ensure compliance with IT policies, security standards, and change management processes. Contribute to initiatives that improve operational efficiency, service reliability, and overall IT performance.<br>What we're looking for Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.2+ years of experience in IT Operations, Infrastructure Support, Systems Administration, or a similar role. Solid understanding of enterprise IT infrastructure, servers, networking, applications, and operational processes. Experience with incident management, monitoring, service requests, and troubleshooting. Familiarity with ITSM tools, change management processes, and operational documentation. Strong communication, coordination, analytical, and problem-solving skills.<br>Why join us? At Qiwa Technology, you'll work on technology that supports services used at national scale. You'll collaborate with experienced engineering teams, contribute to highly available platforms, and help build reliable technology that millions depend on every day.<br>If you enjoy solving operational problems, improving system reliability, and making technology work seamlessly behind the scenes, we'd love to meet you.

<p>Job Summary We are seeking a motivated, customer-focused, and detail-oriented Remote Customer Support Agent to join our growing team. In this role, you will serve as the primary point of contact for customers, providing timely, accurate, and professional assistance through various communication channels, including phone, email, live chat, and social media. The ideal candidate is an excellent communicator with strong problem-solving abilities, a positive attitude, and a passion for delivering exceptional customer experiences. You will work closely with internal departments to resolve customer concerns, maintain customer satisfaction, and contribute to continuous service improvements while working independently in a remote environment.</p><p><b>Key Responsibilities</b></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, live chat, messaging platforms, and social media.</li><li>Provide accurate information regarding products, services, pricing, billing, orders, and company policies.</li><li>Resolve customer complaints efficiently while maintaining a positive customer experience.</li><li>Investigate customer issues and coordinate with internal departments to provide effective solutions.</li><li>Process customer requests including returns, refunds, exchanges, cancellations, account updates, and order modifications.</li><li>Accurately document customer interactions using CRM software and internal support systems.</li><li>Follow established procedures, workflows, and quality standards for customer service.</li><li>Escalate complex or unresolved issues to supervisors or specialized departments when necessary.</li><li>Maintain a thorough understanding of company products, services, promotions, and policies.</li><li>Meet or exceed established customer satisfaction, response time, and productivity metrics.</li><li>Identify recurring customer issues and provide recommendations for improving products, services, or support processes.</li><li>Assist customers with technical troubleshooting when applicable.</li><li>Participate in ongoing training sessions, coaching, and team meetings.</li><li>Maintain confidentiality of customer information and comply with company privacy and security policies.</li><li>Contribute to a positive team environment by sharing knowledge and best practices.</li></ul><p>Required Qualifications</p><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred).</li><li>Previous experience in customer service, call center, help desk, or customer support is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and interpersonal skills.</li><li>Exceptional problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm, patient, and professional under pressure.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask and prioritize work in a fast-paced environment.</li><li>Comfortable working independently in a remote setting.</li><li>Proficiency with Microsoft Office, Google Workspace, and web-based applications.</li><li>Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar systems is preferred.</li><li>Reliable high-speed internet connection and a quiet, distraction-free workspace.</li></ul><p>Preferred Skills</p><ul><li>Experience supporting customers through multiple communication channels.</li><li>Familiarity with remote collaboration tools such as Slack, Microsoft Teams, Zoom, or Google Meet.</li><li>Strong typing skills with high accuracy.</li><li>Basic technical troubleshooting knowledge.</li><li>Experience handling high-volume customer inquiries.</li><li>Ability to adapt quickly to changing priorities and new technologies.</li><li>Bilingual or multilingual abilities are considered an asset.</li></ul><p>Core Competencies</p><ul><li>Customer-focused mindset</li><li>Professional communication</li><li>Emotional intelligence</li><li>Active listening</li><li>Critical thinking</li><li>Attention to detail</li><li>Adaptability</li><li>Reliability</li><li>Team collaboration</li><li>Accountability</li><li>Time management</li><li>Integrity</li><li>Problem-solving</li><li>Positive attitude</li></ul><p>Performance Expectations</p><ul><li>Maintain high customer satisfaction ratings.</li><li>Meet established response and resolution time goals.</li><li>Achieve quality assurance standards.</li><li>Maintain accurate customer records.</li><li>Demonstrate professionalism in every customer interaction.</li><li>Consistently meet productivity and attendance expectations.</li></ul><p>Working Conditions</p><ul><li>Fully remote position.</li><li>Flexible work schedule based on business needs.</li><li>May require evening, weekend, or holiday availability.</li><li>Prolonged periods of sitting and computer use.</li><li>Frequent communication through phone, email, chat, and video conferencing.</li></ul><p>Equipment Requirements</p><ul><li>Reliable high-speed internet connection.</li><li>Desktop or laptop computer meeting company specifications.</li><li>Noise-canceling headset with microphone.</li><li>Webcam for virtual meetings and training.</li><li>Secure and private home office workspace.</li></ul><p>What We Offer</p><ul><li>Competitive compensation.</li><li>Remote work flexibility.</li><li>Paid training and onboarding.</li><li>Career growth and advancement opportunities.</li><li>Performance-based incentives and recognition programs.</li><li>Paid time off and holidays (where applicable).</li><li>Health, dental, and vision benefits (for eligible employees).</li><li>Retirement savings options (where applicable).</li><li>Employee wellness and assistance programs.</li><li>Supportive, collaborative, and inclusive work environment.</li><li>Ongoing professional development and training opportunities.</li></ul><p>Equal Opportunity Employer</p><p>We are committed to fostering a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds and make employment decisions based on qualifications, merit, and business needs. We provide equal employment opportunities.</p><p>How to Apply</p><p>Interested candidates should submit an updated resume We look forward to welcoming individuals who are passionate about helping customers and committed to delivering exceptional service in a remote work environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred).</li><li>Previous experience in customer service, call center, help desk, or customer support is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and interpersonal skills.</li><li>Exceptional problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm, patient, and professional under pressure.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask and prioritize work in a fast-paced environment.</li><li>Comfortable working independently in a remote setting.</li><li>Proficiency with Microsoft Office, Google Workspace, and web-based applications.</li><li>Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar systems is preferred.</li><li>Reliable high-speed internet connection and a quiet, distraction-free workspace.</li><li>Experience supporting customers through multiple communication channels.</li><li>Familiarity with remote collaboration tools such as Slack, Microsoft Teams, Zoom, or Google Meet.</li><li>Strong typing skills with high accuracy.</li><li>Basic technical troubleshooting knowledge.</li><li>Experience handling high-volume customer inquiries.</li><li>Ability to adapt quickly to changing priorities and new technologies.</li><li>Bilingual or multilingual abilities are considered an asset.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</span></p><br><br><br><ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación&nbsp;(Spanish)</li></ul><br><br><p><span><b><b>Job Description:</b></b></span></p><br><br><p>Airbus is looking for an <b>Operations Supervisor</b> to join our Manufacturing team in Mobile, AL.</p><br><br><br><p>The <b>Operations Supervisor</b> is responsible for technical leadership along with oversight of all manufacturing activities within the purview of the Station and ensuring effective coordination between the multiple processes supervised. Station responsibility includes the management of all tools and jigs belonging to the Station as well as their maintenance, repair and calibration. As designated act as the deputy for the Business Unit Leader in their absence.</p><br><br><br><p><b>Meet the Team:</b></p><br><br><p>The team at the Airbus U.S. Manufacturing facilities help assemble the finest aircraft in the world, along with three total production lines for the A220 and A320 Family aircraft. On the shop floor you’ll be surrounded by individuals who are passionate about aviation and skilled in areas like electrical, structure and quality. Join our team and help build the next generation of aircraft.</p><br><br><br><p><b>Your Working Environment:</b></p><br><br><p>On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.</p><br><br><br><p><b>How We Care for You:</b></p><br><br><ul><li><p><b>Financial Rewards:</b>Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)</p><br><br></li><li><p><b>Work/Life Balance:</b>Paid time off including personal time, holidays and a generous paid parental leave program.</p><br><br></li><li><p><b>Health &amp; Welfare:</b>Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.&nbsp;</p><br><br></li><li><p><b>Individual Development:</b>Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.</p><br><br></li></ul><br><br><p><b>Primary Responsibilities:</b><br>Responsible for the management of all employees assigned to the Station. Includes the selection, performance management, identification of development needs, and employee recognition.<br><b>Operational Duties 70%:</b><br>● Provide direction and oversight to production activities and monitor the progress of the A/C through the Station.<br>● Function as a role model and leader in the observance of OSHA rules and regulations. Ensure the importance and company commitment to safety is in the forefront of thought and action on the part of every employee.<br>● Provide leadership to the Multi-Functional team in the absence of the Business Unit Leader.<br>● Routinely report and update upper level management on A/C progress and alert colleagues to potential problems and solutions. Perform or assign to staff analyses on operational issues, improvements and other savings initiatives.<br>● Coordinate and communicate Station activities throughout the FAL, the management team, other FALs and relevant parties.<br>● Insure orders and (work) material availability to guarantee work progress.<br>● Apply insight, experience and interpersonal skills in order to achieve integration of assigned teams between American and European team members.<br>● Proactively identify and resolve problems to prevent disagreements and encourage cooperative work relationships. Engage with support staff from Quality, Procurement and other specialty areas to improve work flow and enhance existing processes.<br>● Responsible for the development of manpower forecast requirements based on workload and necessary skill sets required to meet the delivery schedule.<br>● Identify, eliminate and, when able, anticipate problems, which occur in the manufacturing process, as quickly and as early as possible.</p><br><br><p>● Participate and lead Station in achieving the annual objectives (e.g. CI, Quality Gates and specific KPIs).<br>● Ensure the completion of specified work packages in compliance with costs, quality specifications and customer expectations.<br>● Ensure the completion of specified work packages in compliance with costs, quality specifications and customer expectations.<br>● Responsible for A/C documentation for Hand Over to next Station and also FOT (PIR-book, Folio, NC, Intervention Cards, Removal-Sheet-Book, etc.).<br>● Responsible for daily attendance and time management of the assigned employee group.<br>● Responsible for ensuring that all value-added time is approved in the work-booking system.<br>&nbsp;</p><br><br><p><b>Continuous Improvement Duties 10%</b><br>● Support implementation of AOS improvement activities<br>● Master all elements of the Performance Management Center to include Production Pace Control (PPC), SQCDP boards, Daily Quality Gate; along with the knowledge transfer and Practical Problem Solving processes. Including the physical updates to NC, Job Stops, and Job Blockers.<br>● Support action plans to improve AOS grade for their assigned area<br>&nbsp;</p><br><br><p><b>Training and development 20%</b><br>● Mentor and develop the Lead Technicians in all facets of Leadership, and production processes.<br>● Provide documented development plans to the workforce for career progression (Poly-Poly).<br>● Provide input to the training department for needs and requirements for personnel development.<br>● Aide in developing training criteria for their assigned area.<br>● Manage corrective actions with employees as appropriate.<br>&nbsp;</p><br><br><p><b>Additional Responsibilities</b><br>● As needed be involved in the Crisis Management Team and if needed lead the team.<br>● On 2nd shift and off shift working times must act as an escalation point.<br>● On 2nd shift and off shift working times provide support to the workforce in<br>regards to any emergencies that may arise.<br>&nbsp;</p><br><br><p><b>Your Boarding Pass:</b></p><br><br><p><b>Education and Experience</b></p><br><br><p>● <b>Education:</b> A Bachelors' degree in Aeronautical, Industrial or Manufacturing Engineering or an equivalent combination of education and experience.<br>● <b>Experience:</b> A minimum of 4 years of experience in Aviation (Manufacturing<br>Engineering, Assembly Processes, Production method, etc.) or equivalent experience.<br>● 2-5 years of Leadership experience in Aviation is preferred.<br>● Knowledge of Quality / Logistics rules in aviation manufacturing.<br>● Demonstrate effective communication skills on different levels, a structured way of working and the ability to deal with a volume of complex information.<br>● Experience in a complex, growing, and dynamic environment with a matrixed<br>reporting structure - preferred.<br><b>Knowledge, Skills, and Abilities</b><br>● Have an aptitude to plan and organize to ensure the attainment of results.<br>● Knowledge of Quality Management Systems.<br>● Ability to work in different production management systems.<br>● High degree of flexibility and initiative.<br>● Industry safety practices and procedures.<br>● Communication Skills (Spoken, Written, Influencing, Proficiency in Other<br>Languages):<br>● Effective verbal and written communication skills. Specifically, in English which is<br>required operating in a multicultural and multifunctional environment.<br><b>Technical Systems Proficiency</b><br>● Must be able to use Microsoft Office; SAP, MES &amp; HMS preferred.<br>● Decision Making, Complexity: Daily decisions impacting cost and quality of the a/c build, including on-time delivery. Impact of missed opportunities can create ripple effects across the Airbus Operational System, safety of the workforce, and reputation of the organization.<br>● Daily decisions range in complexity that impact internal and external<br>stakeholders. Decisions range from highly critical items regarding work<br>allocation, planning, and resource allocation to more routine decisions around<br>daily tasks.<br><b>Job Dimensions, Contributions to Success: </b>​<br>● Responsible for effective resource and time management, impacting CVAT and OT KPIs. Responsible for positive customer experience and relationships during customer stages. Additionally, missed task early in the process may impact the ultimate customer delivery at the end of the production process.<br><b>Physical Requirements </b></p><br><br><p><span><b>Vision:</b> adequate to enter and read material on computer screens. Able to identify individuals to initiate greetings, the giving of directions and other business interactions</span></p><br><br><p><span><b>Hearing: </b>able to hear sufficiently to engage in conversation in office settings; Able to hear safety alerts and warning signals.</span></p><br><br><p><span><b>Speaking:</b> able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification.</span></p><br><br><p><span><b>Carrying: </b>able to occasionally carry up to 20lbs/9kg while engaging in training, addressing production issues or as part of continuous improvement projects.</span></p><br><br><p><span><b>Sitting:</b> able to sit for extended periods of time at the computer and in meetings.</span></p><br><br><p><span><b>Standing:</b> able to stand for extended periods of time delivering information.</span></p><br><br><p><span><b>Travel/Mobility: </b>able to travel overseas and domestically sometimes for extended periods of time and on short notice.&nbsp;</span></p><br><br><p><span><b>Walking:</b> able to walk through office and production areas, around flight line and airstrips and sometimes on uneven indoor or outdoor surfaces other business interactions</span></p><br><br><p><span><b>Lifting:</b> able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.&nbsp;</span></p><br><br><p><span><b>Pushing / Pulling:</b> able to push and pull small office furniture and some equipment and tools.&nbsp;</span></p><br><br><p><span><b>Sitting:&nbsp;</b> able to sit for long periods of time in meetings, working on computer.&nbsp;</span></p><br><br><p><span><b>Squatting / Kneeling:</b> able to squat or kneel to retrieve or replace items stored on low shelving.</span></p><br><br><p><span><b>Standing: </b>able to stand for discussions in offices or on production floor.&nbsp;</span></p><br><br><p><span><b>Travel:</b> able to travel independently and at short notice.&nbsp;</span></p><br><br><p><span><b>Personal Protective Equipment required:&nbsp;</b> Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site</span></p><br><br><br><br><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Americas, Inc.<br><p><b>Employment Type:</b></p><br><br>US - Direct Hire<br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Remote Type:</b></p><br><br>On-site<br><p><b>Job Family:</b></p><br><br>Leadership &lt;JF-FA-EM&gt;<p>------</p><br><br><p>------</p><br><br>Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to&nbsp;</span><span>emsom@airbus.com.</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<div dir="rtl"><h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">نبذة عن الدور</h3> <p style="margin:0 0 12px; ************;">تبحث شركة امكور السعودية عن <strong style="font-weight:700;">مدير تخطيط وتطوير</strong> للانضمام إلى فريقها في مدينة حائل. يتولى شاغل هذا الدور مسؤولية الإشراف على عمليات التخطيط الاستراتيجي وتطوير المشاريع، مع ضمان تنفيذها بفعالية وكفاءة. الوظيفة بدوام كامل وتتطلب خبرة تتراوح بين 5 إلى 10 سنوات في مجال ذي صلة.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">المهام والمسؤوليات الرئيسية</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">تطوير خطط العمل التفصيلية وتوزيع الموارد اللازمة لضمان تحقيق الأهداف المحددة.</li> <li style="margin:0 0 6px;">متابعة تقدم المشاريع بشكل مستمر وتقديم تقارير دورية شاملة عن حالة التنفيذ.</li> <li style="margin:0 0 6px;">التعاون الفعال مع الفرق الفنية المختلفة لضمان الالتزام بالجداول الزمنية والمواصفات الفنية.</li> <li style="margin:0 0 6px;">تحليل البيانات المتعلقة بالمشاريع لتحديد المخاطر المحتملة واقتراح الحلول الوقائية.</li> <li style="margin:0 0 6px;">إعداد القوالب والعمليات الموحدة المطلوبة لإجراءات إدارة المشروع.</li> <li style="margin:0 0 6px;">إعداد مصفوفة اتفاقيات مستوى الخدمة (SLAs) ومؤشرات الأداء الرئيسية (KPIs) الخاصة بالمقاولين بما يتوافق مع نطاق العمل.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">التخطيط والمراقبة الفنية</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">التخطيط والمراقبة وإعداد وتقديم تقارير عن أنشطة مهندسي المرافق في المناطق المحددة، ورفع التقارير لفريق الإشراف الفني.</li> <li style="margin:0 0 6px;">التخطيط والمراقبة وإعداد وتقديم التقارير عن أنشطة المقاولين لضمان استيفاء نطاق العمل المتفق عليه.</li> <li style="margin:0 0 6px;">مراقبة نسب الإنجاز (POC) المشار إليها في مستخلصات المشروع، وتضمين معلومات الفترة الزمنية ذات الصلة ونسبة الإنجاز المخطط لها والفعلية.</li> <li style="margin:0 0 6px;">دعم فريق إدارة العقود فيما يتعلق بجميع المواصفات الفنية ذات الصلة، ومتطلبات ضمان الجودة ومراقبة الجودة، وإجراءات تسليم مشاريع إدارة المرافق.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">إدارة الأداء والجودة</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">تنسيق تقييم الأداء الشهري مع مدير إدارة المرافق للتأكد من مستوى استيفاء المقاولين لنطاق عقد العمل والشروط والأحكام العامة.</li> <li style="margin:0 0 6px;">إعداد التقارير الشاملة من خلال جمع وتحليل وتلخيص المعلومات ذات الصلة.</li> <li style="margin:0 0 6px;">التنسيق المستمر مع قسم ضمان الجودة لدى مالك المشروع وفريق CAFM والمقاولين بهدف التحسين المستمر للعمليات.</li> <li style="margin:0 0 6px;">المشاركة في مراجعة تقارير الإغلاق المقدمة من قبل المقاولين وتحديد أي مشكلات تتعلق بالجودة قد تؤثر سلباً على الفترة الزمنية أو التكلفة أو اكتمال الأعمال.</li> <li style="margin:0 0 6px;">اتخاذ الإجراءات التصحيحية اللازمة في حال عدم المطابقة مع بنود العقد، وذلك من خلال إصدار تقارير عدم المطابقة (NCRs) وتقديمها إلى مدير إدارة المرافق.</li> <li style="margin:0 0 6px;">أداء أي واجبات أخرى قد يتم تكليفه بها من قبل المدير المباشر.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">المتطلبات الأساسية</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">خبرة عملية تتراوح بين <strong style="font-weight:700;">5 إلى 10 سنوات</strong> في مجال التخطيط وتطوير المشاريع أو إدارة المرافق.</li> <li style="margin:0 0 6px;">الالتزام بالعمل بدوام كامل في مدينة حائل.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">معلومات إضافية</h3> <p style="margin:0 0 12px; ************;">هذه الوظيفة بدوام كامل ومقرها في حائل. الراتب غير معلن وسيتم مناقشته خلال مراحل التوظيف.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Overview</b></p><p>We are seeking an experienced Emerging Technology Services Engineer with 6 11 years of experience to drive innovation initiatives, evaluate emerging technologies, and develop proof-of-concepts (PoCs) that support business transformation. The ideal candidate will have hands-on experience in AI/ML experimentation, cloud-native technologies, automation, orchestration, and innovation enablement, with the ability to translate new technologies into scalable business solutions.</p><p><b>Key Responsibilities</b></p><ul><li>Research, evaluate, and implement emerging technologies to address business and technical challenges.</li><li>Design, develop, and deliver AI/ML Proof of Concepts (PoCs) to validate new ideas and technologies.</li><li>Build cloud-native solutions that are scalable, resilient, and secure.</li><li>Design and implement automation and orchestration solutions to improve operational efficiency.</li><li>Collaborate with engineering, architecture, product, and business teams to identify innovation opportunities.</li><li>Assess technology trends and recommend adoption strategies aligned with organizational objectives.</li><li>Develop prototypes and pilot solutions to demonstrate business value.</li><li>Document solution architectures, technical findings, and best practices.</li><li>Mentor technical teams on emerging technologies and innovation frameworks.</li><li>Participate in architecture reviews and technology governance initiatives.</li></ul><p><b>Required Technical Skills</b></p><p>Artificial Intelligence &amp; Machine Learning</p><ul><li>Hands-on experience with AI/ML PoC development .</li><li>Experience with machine learning model development, evaluation, and deployment.</li><li>Familiarity with Generative AI, Large Language Models (LLMs), and AI frameworks is preferred.</li></ul><p>Cloud &amp; Cloud-Native Technologies</p><ul><li>Strong experience with cloud-native exploration and solution development .</li><li>Hands-on experience with AWS or Microsoft Azure or Google Cloud Platform (GCP) .</li><li>Experience with microservices, containers, and Kubernetes is preferred.</li></ul><p>Automation &amp; Orchestration</p><ul><li>Strong experience in automation and orchestration using modern enterprise tools and scripting frameworks.</li><li>Experience building automated deployment, provisioning, and operational workflows.</li><li>Knowledge of Infrastructure as Code (IaC) is an advantage.</li></ul><p>Innovation &amp; Emerging Technologies</p><ul><li>Experience driving innovation enablement through technology assessments, rapid prototyping, and pilot implementations.</li><li>Ability to evaluate emerging technology trends and recommend enterprise adoption strategies.</li><li>Experience working with innovation labs, R&amp;D initiatives, or digital transformation programs is preferred.</li></ul><p>Qualifications</p><ul><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>6 11 years of professional experience in software engineering, cloud technologies, AI/ML, or emerging technology initiatives.</li><li>Strong analytical, problem-solving, and solution design capabilities.</li><li>Excellent communication and stakeholder management skills.</li><li>Experience working in Agile/Scrum environments.</li></ul><p>Preferred Skills</p><ul><li>Experience with DevOps and CI/CD pipelines.</li><li>Knowledge of API integrations and event-driven architectures.</li><li>Exposure to data engineering and analytics platforms.</li><li>Familiarity with cybersecurity best practices for cloud-native applications.</li><li>Cloud certifications and AI/ML certifications are a plus.</li></ul><p>Key Technology Stack</p><ul><li>Artificial Intelligence: AI/ML PoC development and Generative AI or Large Language Models (LLMs)</li><li>Cloud: AWS or Microsoft Azure or Google Cloud Platform (GCP) and cloud-native architectures</li><li>Automation: Automation and orchestration and Infrastructure as Code (Preferred)</li><li>Containers: Docker and Kubernetes</li><li>DevOps: CI/CD pipelines and Git-based version control</li><li>Innovation: Innovation enablement and rapid prototyping and technology evaluation and proof-of-concept development</li></ul><p>Share</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>6 11 years of professional experience in software engineering, cloud technologies, AI/ML, or emerging technology initiatives.</li><li>Strong analytical, problem-solving, and solution design capabilities.</li><li>Excellent communication and stakeholder management skills.</li><li>Experience working in Agile/Scrum environments.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Vendor Manager (VM) position within Health &amp; Personal Care is for a passionate customer and category advocate within Amazon, with proven analytical capabilities and project management skills, great attention to detail, and the ability to effectively prioritize and multi-task and a proven record of driving category growth. The VM must be an effective leader and communicator in working with some of Amazon.sa most important partners and vendors, as well as with internal colleagues and cross-functional teams. The ideal candidate will be a self-starter with a passion for retail and a high level of flexibility and commitment.<br> <br> A successful VM will be able to: <br> - Act as the ‘business owner’ for assigned categories, possessing a complete understanding (inclusive of the strategic context) of internal and external variables that impact your business (this entails owning forecasting, monitoring, understanding and reporting on the business, along with responsibility for driving projects and promotions to achieve business objectives)<br> - Maximize Amazon’s business profitability and selection expansion opportunities<br> - Manage vendor relationships - manage supplier/partner contracts, manage day-to-day relationships, and negotiate and secure marketing funds<br> - Create business plans for new opportunities and develop and execute project plans for the launch of new features, incorporating merchandising and pricing strategies<br> - Coordinate cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines<br> - Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targets<br> <br>- 5+ years of with Excel experience<br>- 5+ years of account management, project or program management or buying experience<br>- Bachelor's degree, or 5+ years of professional or military experience<br>- Knowledge of Microsoft Access or SQL<br>- Experience using data to influence business decisions<br>- Experience driving internal cross-team collaboration<br>- Experience with business analysis and P&amp;L management<br>- Experience driving direction and alignment with cross-functional teams<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>We are seeking a senior technology consulting leader with deep experience in Mining &amp; Metals, ideally across Saudi Arabia and the GCC. We would also consider candidates from other asset-intensive industries such as Energy, Chemicals, Utilities and Manufacturing who bring relevant technology transformation experience. The successful candidate will combine strong industry expertise with deep technology consulting credentials and a proven track record of advising executive stakeholders on large-scale transformation programmes. They should be able to bridge business, operations and technology, helping clients unlock value through digital, data and technology-enabled transformation.</p><p>As a Director within EY Technology Consulting, you will help shape and grow our market presence, build trusted C-suite relationships and lead complex, multi-workstream transformation programmes. You will connect sector insight with EY s regional and global capabilities to originate opportunities, mobilise high-performing teams and deliver measurable, sustainable outcomes for clients.</p><p><strong>Your key responsibilities</strong></p><ul><li>Lead the development and execution of technology-enabled transformation agendas for Mining &amp; Metals and other asset-intensive clients across Saudi Arabia and the GCC.</li><li>Act as a trusted adviser to CIOs, CTOs, COOs and business leadership teams, translating strategic priorities into pragmatic transformation roadmaps and investment cases.</li><li>Originate, shape and convert major opportunities through account planning, executive relationship development, proposal leadership and commercial negotiation.</li><li>Oversee the delivery of large, complex programmes from strategy through implementation, maintaining a strong focus on quality, value realisation, risk management and client satisfaction.</li><li>Bring together multidisciplinary capabilities across technology strategy, data and AI, digital operations, enterprise platforms, cloud, operational technology and cyber to address client priorities.</li><li>Build and lead senior consulting teams, mentor future leaders and contribute to practice capability, offerings and thought leadership.</li><li>Collaborate across EY s regional and global network to bring the right sector, functional and technology expertise to each engagement.</li><li>Provide visible market leadership through senior client forums, industry relationships and relevant points of view.</li></ul><p><strong>Key areas of experience</strong></p><ul><li>Mining &amp; Metals operations, asset-intensive industries and operational transformation.</li><li>Technology strategy, digital transformation and technology-enabled business value realisation.</li><li>Data, analytics and AI, including enterprise data platforms, advanced analytics and AI-enabled decision making.</li><li>Digital operations, integrated operations centres and real-time operational visibility.</li><li>Asset management, reliability, predictive maintenance and intelligent asset solutions.</li><li>Operational technology (OT), industrial automation, connected operations and autonomous technologies.</li><li>Enterprise architecture, technology operating models and technology function transformation.</li><li>Enterprise platforms, cloud and core business systems modernisation.</li><li>Technology-enabled workforce productivity and digital ways of working.</li><li>Large-scale technology programme delivery, transformation leadership and executive advisory.</li></ul><p><strong>Ideal candidate profile</strong></p><ul><li>15+ years of experience in technology consulting, industry technology leadership or large-scale transformation roles.</li><li>Deep Mining &amp; Metals experience preferred, with experience in other heavy industries also considered.</li><li>Strong understanding of mining operations, processing plants, industrial assets and digital operations environments.</li><li>Experience leading technology-enabled transformations from strategy through implementation.</li><li>Established relationships with CIOs, CTOs and business leadership teams across the GCC.</li><li>Proven business development, account leadership and team leadership experience.</li><li>Credible with both operational and technology stakeholders, able to translate complex technology topics into tangible business outcomes.</li></ul><p><strong>Skills and attributes for success</strong></p><ul><li>Executive presence, sound judgement and the ability to build trusted relationships at board and C-suite level.</li><li>Strong commercial acumen, including opportunity qualification, pricing, contracting, negotiation and portfolio management.</li><li>A growth mindset with a demonstrable record of building pipeline, winning work and expanding strategic accounts.</li><li>Ability to lead multidisciplinary and geographically distributed teams in a collaborative, inclusive and high-performance environment.</li><li>Clear, persuasive communication and the ability to simplify complex operational and technology matters for senior decision-makers.</li><li>A strong commitment to delivery excellence, professional integrity and responsible use of technology.</li></ul><p><strong>Qualifications and market experience</strong></p><ul><li>Bachelor s or Master s degree in Engineering, Computer Science, Information Systems, Business or a related discipline.</li><li>Extensive leadership experience within a recognised consulting firm, a leading Mining &amp; Metals organisation or another major asset-intensive enterprise.</li><li>Demonstrated experience in Saudi Arabia and/or the wider GCC market is strongly preferred.</li><li>Professional proficiency in English is required; Arabic language capability is advantageous.</li><li>Relevant professional or technology certifications are advantageous but not essential.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Ideal candidate profile</strong></p><ul><li>15+ years of experience in technology consulting, industry technology leadership or large-scale transformation roles.</li><li>Deep Mining &amp; Metals experience preferred, with experience in other heavy industries also considered.</li><li>Strong understanding of mining operations, processing plants, industrial assets and digital operations environments.</li><li>Experience leading technology-enabled transformations from strategy through implementation.</li><li>Established relationships with CIOs, CTOs and business leadership teams across the GCC.</li><li>Proven business development, account leadership and team leadership experience.</li><li>Credible with both operational and technology stakeholders, able to translate complex technology topics into tangible business outcomes.</li></ul><p><strong>Skills and attributes for success</strong></p><ul><li>Executive presence, sound judgement and the ability to build trusted relationships at board and C-suite level.</li><li>Strong commercial acumen, including opportunity qualification, pricing, contracting, negotiation and portfolio management.</li><li>A growth mindset with a demonstrable record of building pipeline, winning work and expanding strategic accounts.</li><li>Ability to lead multidisciplinary and geographically distributed teams in a collaborative, inclusive and high-performance environment.</li><li>Clear, persuasive communication and the ability to simplify complex operational and technology matters for senior decision-makers.</li><li>A strong commitment to delivery excellence, professional integrity and responsible use of technology.</li></ul><p><strong>Qualifications and market experience</strong></p><ul><li>Bachelor s or Master s degree in Engineering, Computer Science, Information Systems, Business or a related discipline.</li><li>Extensive leadership experience within a recognised consulting firm, a leading Mining &amp; Metals organisation or another major asset-intensive enterprise.</li><li>Demonstrated experience in Saudi Arabia and/or the wider GCC market is strongly preferred.</li><li>Professional proficiency in English is required; Arabic language capability is advantageous.</li><li>Relevant professional or technology certifications are advantageous but not essential.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We're looking for an experienced Technical Project Manager .<br> This role is responsible for managing the day-to-day delivery of multiple technology workstreams within a large-scale smart-building and digital systems program.<br> You will ensure alignment across all stakeholders, drive progress across design, procurement, installation, testing, and commissioning, and maintain tight control over risks, dependencies, and vendor performance.<br> You will act as the central coordination point for all technology-related activities throughout the project lifecycle.<br> ❏ 8–12 years of project management experience in technology delivery within construction, fit-out, real estate, or infrastructure projects.<br> ❏ Proven experience delivering or overseeing smart-building, technology fit-out, or digital infrastructure programs.<br> ❏ Practical understanding of ICT, AV, ELV/security, access control, BMS, IoT, smart workplace solutions, or data/server-room infrastructure.<br> ❏ Strong experience coordinating multiple vendors and managing interfaces between technology and construction teams.<br> ❏ Familiarity with design reviews, procurement, installation, systems integration, testing, commissioning, and handover.<br> ❏ Excellent stakeholder management, communication, planning, and coordination skills.<br> ❏ PMP or equivalent certification preferred.<br> ❏ Must be available for immediate mobilization and willing to work full-time on a contractual engagement on-site in Riyadh.<br> What You'll Do ❏ Lead daily coordination across all technology packages and stakeholders.<br> ❏ Ensure smooth collaboration between technology vendors, construction teams, consultants, and client functions.<br> ❏ Monitor milestones, risks, issues, decisions, and action items.<br> ❏ Drive resolution of technical challenges and delivery blockers.<br> ❏ Support design coordination, procurement, logistics, installation, integration, testing, commissioning, and handover.<br> ❏ Ensure vendors meet timelines, quality standards, and technical requirements.<br> ❏ Contribute to reporting, documentation, and operational readiness planning.<br> You're Our Match If You Have ❏ A strong background in managing technology delivery within construction or fit-out environments.<br> ❏ Experience coordinating multiple vendors and navigating complex stakeholder landscapes.<br> ❏ Solid technical understanding of smart-building systems and digital infrastructure.<br> ❏ A proactive, organized, and detail-oriented approach to project management.<br> ❏ Strong communication skills and the ability to drive alignment across diverse teams.<br> ❏ The ability to mobilize immediately and commit to an on-site role in Riyadh.<br> Bonus Points If You Have Experience With ❏ Smart workplace platforms or IoT-based building solutions.<br> ❏ Data center or server-room infrastructure delivery.<br> ❏ Advanced ELV/security systems such as video surveillance, access control, or command-center setups.<br> ❏ Large-scale corporate headquarters or mixed-use development projects.<br> ❏ Systems integration across multiple technology vendors.<br> ❏ Commissioning and acceptance processes for intelligent-building environments.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.<br>As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.<br>Our expertise spans across various domains, including Microsoft, AWS, Manage Engine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.<br> <br>With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.<br>Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction<br>Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability<br> <br>At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.<br>Job Summary/Objective <br>The Business Development Manager – Cyber Security is responsible for driving revenue growth and expanding Alnafitha’s Cyber Security portfolio across the Kingdom. This role leads a team of Technical Sales Professionals, develops strategic go-to-market plans, manages key customer and partner relationships, and ensures the successful positioning of Alnafitha’s security offerings. The BDM acts as the primary business owner for the Cyber Security practice, balancing commercial targets with technical credibility to win and grow enterprise accounts.<br>Key Responsibilities:<br>Business Development & Revenue Growth<br>· Own and achieve revenue and margin targets for the Cyber Security practice across assigned territories and accounts.<br>· Develop and execute go-to-market strategies for Alnafitha’s Cyber Security offerings covering IT Infrastructure, Cloud Security, ATP, Network Security, LOB Security, Endpoints, and Security Appliances.<br>· Continuously build and maintain a healthy pipeline of qualified opportunities; drive new logo acquisition and expand existing accounts.<br>· Identify and pursue new market segments, verticals, and partnership opportunities aligned with the Kingdom’s Vision 2030 digital and security agenda.<br>Team Leadership & Management<br>· Lead, coach, and develop a team of Technical Sales Professionals (TSPs) specialized in Cyber Security solutions.<br>· Set clear objectives, KPIs, and development plans for team members; conduct regular performance reviews and provide ongoing mentoring.<br>· Foster a high-performance culture of accountability, collaboration, and continuous learning within the Cyber Security team.<br>Customer Engagement & Account Management<br>· Build and nurture C-level and senior executive relationships across target accounts to position Alnafitha as a trusted Cyber Security advisor.<br>· Oversee the full sales cycle from lead qualification through proposal, negotiation, and contract closure, ensuring exceptional customer experience at every stage.<br>· Serve as executive sponsor on strategic accounts, ensuring customer satisfaction, retention, and upsell opportunities are maximized.<br>Strategic Planning & Practice Development<br>· Develop and manage the Cyber Security practice business plan including forecasting, budgeting, and resource planning.<br>· Monitor market trends, competitive landscape, and emerging threats to continuously refine Alnafitha’s Cyber Security value proposition and differentiation.<br>· Collaborate with product management, marketing, and technical delivery teams to ensure the practice portfolio meets customer needs and market demands.<br>· Contribute to building Alnafitha’s technical content library including service catalogue, case studies, and knowledge base for Cyber Security solutions.<br>Partner & Vendor Management<br>· Manage strategic relationships with key Cyber Security vendors and technology partners; drive joint business planning and co-sell initiatives.<br>· Ensure achievement and maintenance of required vendor certifications and specializations to protect and grow partner status.<br>· Represent Alnafitha at industry forums, seminars, conferences, and vendor events to strengthen brand presence in the Cyber Security market.<br><br><br><br>Requirements<br><br>Qualifications <br>Education & Certification Requirements<br>· Bachelor’s degree in computer science, Information Technology, Business Administration, or equivalent.<br>· CISSP: Certified Information Systems Security Professional OR CISM: Certified Information Security Manager (Must).<br>· ISO 27001 Lead Implementer or Lead Auditor (Preferred).<br>· MBA or equivalent business management qualification (Preferred).<br>Experience & Technical Skills<br>· 8+ years of experience in IT sales or business development with a minimum of 3 years in a managerial or team lead role within Cyber Security.<br>· Proven track record of achieving and exceeding revenue targets in enterprise Cyber Security sales in the Saudi/GCC market.<br>· Deep knowledge of Cyber Security domains including Identity Management, Firewalls, Advanced Threat Protection, Data Loss Prevention, Cloud Security, Email Security, and Endpoint Protection.<br>· Experience managing and growing technical sales teams with demonstrated people leadership and coaching skills.<br>· Strong understanding of the competitive landscape, vendor ecosystem, and strategic positioning in the KSA Cyber Security market.<br>Personal Skills<br>· Strategic thinker with strong business acumen and a results-driven mindset.<br>· Exceptional executive-level communication, presentation, and negotiation skills.<br>· High sense of ownership and accountability; acts with integrity and professionalism at all times.<br>· Ability to manage multiple priorities, work under pressure, and meet tight deadlines in a dynamic environment.<br>· Fluent in Arabic and English (written and spoken).<br><br>Skills: Qualifications <br> <br>Education & Certification Requirements <br> <br>· Bachelor’s degree in computer science, Information Technology, Business Administration, or equivalent. <br> <br>· CISSP: Certified Information Systems Security Professional OR CISM: Certified Information Security Manager (Must). <br> <br>· ISO 27001 Lead Implementer or Lead Auditor (Preferred). <br> <br>· MBA or equivalent business management qualification (Preferred). <br> <br>Experience & Technical Skills <br> <br>· 8+ years of experience in IT sales or business development with a minimum of 3 years in a managerial or team lead role within Cyber Security. <br> <br>· Proven track record of achieving and exceeding revenue targets in enterprise Cyber Security sales in the Saudi/GCC market. <br> <br>· Deep knowledge of Cyber Security domains including Identity Management, Firewalls, Advanced Threat Protection, Data Loss Prevention, Cloud Security, Email Security, and Endpoint Protection. <br> <br>· Experience managing and growing technical sales teams with demonstrated people leadership and coaching skills. <br> <br>· Strong understanding of the competitive landscape, vendor ecosystem, and strategic positioning in the KSA Cyber Security market. <br> <br>Personal Skills <br> <br>· Strategic thinker with strong business acumen and a results-driven mindset. <br> <br>· Exceptional executive-level communication, presentation, and negotiation skills. <br> <br>· High sense of ownership and accountability; acts with integrity and professionalism at all times. <br> <br>· Ability to manage multiple priorities, work under pressure, and meet tight deadlines in a dynamic environment. <br> <br>· Fluent in Arabic and English (written and spoken).

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.<br>As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.<br>Our expertise spans across various domains, including Microsoft, AWS, Manage Engine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.<br> <br>With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.<br>Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction<br>Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability<br> <br>At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.<br>Job Summary/Objective <br>The Business Development Manager – Cyber Security is responsible for driving revenue growth and expanding Alnafitha’s Cyber Security portfolio across the Kingdom. This role leads a team of Technical Sales Professionals, develops strategic go-to-market plans, manages key customer and partner relationships, and ensures the successful positioning of Alnafitha’s security offerings. The BDM acts as the primary business owner for the Cyber Security practice, balancing commercial targets with technical credibility to win and grow enterprise accounts.<br>Key Responsibilities:<br>Business Development & Revenue Growth<br>· Own and achieve revenue and margin targets for the Cyber Security practice across assigned territories and accounts.<br>· Develop and execute go-to-market strategies for Alnafitha’s Cyber Security offerings covering IT Infrastructure, Cloud Security, ATP, Network Security, LOB Security, Endpoints, and Security Appliances.<br>· Continuously build and maintain a healthy pipeline of qualified opportunities; drive new logo acquisition and expand existing accounts.<br>· Identify and pursue new market segments, verticals, and partnership opportunities aligned with the Kingdom’s Vision 2030 digital and security agenda.<br>Team Leadership & Management<br>· Lead, coach, and develop a team of Technical Sales Professionals (TSPs) specialized in Cyber Security solutions.<br>· Set clear objectives, KPIs, and development plans for team members; conduct regular performance reviews and provide ongoing mentoring.<br>· Foster a high-performance culture of accountability, collaboration, and continuous learning within the Cyber Security team.<br>Customer Engagement & Account Management<br>· Build and nurture C-level and senior executive relationships across target accounts to position Alnafitha as a trusted Cyber Security advisor.<br>· Oversee the full sales cycle from lead qualification through proposal, negotiation, and contract closure, ensuring exceptional customer experience at every stage.<br>· Serve as executive sponsor on strategic accounts, ensuring customer satisfaction, retention, and upsell opportunities are maximized.<br>Strategic Planning & Practice Development<br>· Develop and manage the Cyber Security practice business plan including forecasting, budgeting, and resource planning.<br>· Monitor market trends, competitive landscape, and emerging threats to continuously refine Alnafitha’s Cyber Security value proposition and differentiation.<br>· Collaborate with product management, marketing, and technical delivery teams to ensure the practice portfolio meets customer needs and market demands.<br>· Contribute to building Alnafitha’s technical content library including service catalogue, case studies, and knowledge base for Cyber Security solutions.<br>Partner & Vendor Management<br>· Manage strategic relationships with key Cyber Security vendors and technology partners; drive joint business planning and co-sell initiatives.<br>· Ensure achievement and maintenance of required vendor certifications and specializations to protect and grow partner status.<br>· Represent Alnafitha at industry forums, seminars, conferences, and vendor events to strengthen brand presence in the Cyber Security market.<br><br><br><br>Requirements<br><br>Qualifications <br>Education & Certification Requirements<br>· Bachelor’s degree in computer science, Information Technology, Business Administration, or equivalent.<br>· CISSP: Certified Information Systems Security Professional OR CISM: Certified Information Security Manager (Must).<br>· ISO 27001 Lead Implementer or Lead Auditor (Preferred).<br>· MBA or equivalent business management qualification (Preferred).<br>Experience & Technical Skills<br>· 8+ years of experience in IT sales or business development with a minimum of 3 years in a managerial or team lead role within Cyber Security.<br>· Proven track record of achieving and exceeding revenue targets in enterprise Cyber Security sales in the Saudi/GCC market.<br>· Deep knowledge of Cyber Security domains including Identity Management, Firewalls, Advanced Threat Protection, Data Loss Prevention, Cloud Security, Email Security, and Endpoint Protection.<br>· Experience managing and growing technical sales teams with demonstrated people leadership and coaching skills.<br>· Strong understanding of the competitive landscape, vendor ecosystem, and strategic positioning in the KSA Cyber Security market.<br>Personal Skills<br>· Strategic thinker with strong business acumen and a results-driven mindset.<br>· Exceptional executive-level communication, presentation, and negotiation skills.<br>· High sense of ownership and accountability; acts with integrity and professionalism at all times.<br>· Ability to manage multiple priorities, work under pressure, and meet tight deadlines in a dynamic environment.<br>· Fluent in Arabic and English (written and spoken).<br><br>Skills: Qualifications <br> <br>Education & Certification Requirements <br> <br>· Bachelor’s degree in computer science, Information Technology, Business Administration, or equivalent. <br> <br>· CISSP: Certified Information Systems Security Professional OR CISM: Certified Information Security Manager (Must). <br> <br>· ISO 27001 Lead Implementer or Lead Auditor (Preferred). <br> <br>· MBA or equivalent business management qualification (Preferred). <br> <br>Experience & Technical Skills <br> <br>· 8+ years of experience in IT sales or business development with a minimum of 3 years in a managerial or team lead role within Cyber Security. <br> <br>· Proven track record of achieving and exceeding revenue targets in enterprise Cyber Security sales in the Saudi/GCC market. <br> <br>· Deep knowledge of Cyber Security domains including Identity Management, Firewalls, Advanced Threat Protection, Data Loss Prevention, Cloud Security, Email Security, and Endpoint Protection. <br> <br>· Experience managing and growing technical sales teams with demonstrated people leadership and coaching skills. <br> <br>· Strong understanding of the competitive landscape, vendor ecosystem, and strategic positioning in the KSA Cyber Security market. <br> <br>Personal Skills <br> <br>· Strategic thinker with strong business acumen and a results-driven mindset. <br> <br>· Exceptional executive-level communication, presentation, and negotiation skills. <br> <br>· High sense of ownership and accountability; acts with integrity and professionalism at all times. <br> <br>· Ability to manage multiple priorities, work under pressure, and meet tight deadlines in a dynamic environment. <br> <br>· Fluent in Arabic and English (written and spoken).

Job Summary The PMO Operations Supervisor is responsible for overseeing the day-to-day operations of the Project Management Office (PMO), ensuring operational excellence, project governance, process compliance, and efficient execution of PMO activities. The role supervises operational workflows, monitors team performance, supports project delivery, and drives continuous improvement while ensuring alignment with organizational objectives.<br>Key Responsibilities Supervise daily PMO operational activities, workflows, and team performance. Monitor operational productivity and ensure timely completion of project and operational deliverables. Ensure compliance with PMO governance, operational policies, procedures, standards, and project management methodologies. Track operational and project KPIs, prepare performance dashboards, and provide regular reports to management. Coordinate with project managers, department heads, and internal stakeholders to ensure smooth execution of projects and operational activities. Monitor project schedules, risks, issues, budgets, and resource utilization to support successful project delivery. Identify operational challenges, process bottlenecks, and project risks, implementing corrective and preventive actions as needed. Escalate critical operational issues, risks, and constraints to management when appropriate. Support resource planning, workload allocation, and capacity management across the PMO. Conduct regular operational reviews, project status meetings, and follow-up sessions to ensure progress against plans. Maintain and enhance PMO documentation, templates, project records, and knowledge repositories. Assist in developing, standardizing, and continuously improving PMO operational processes and best practices. Support quality assurance initiatives, governance reviews, and compliance audits. Train, coach, and mentor PMO coordinators and operational team members to enhance performance and capability. Foster collaboration across business units to ensure operational efficiency and successful project execution.<br>Qualifications Bachelor's degree in Business Administration, Project Management, Engineering, Information Systems, or a related field. Minimum of 3 years of experience in PMO operations, project coordination, project management, or operational supervision. Previous supervisory or team leadership experience is preferred.

Job Purpose:<br>We are seeking an experienced AI & Data Demand Expert to lead the demand management lifecycle for AI and Data initiatives. The role is responsible for capturing, qualifying, prioritizing, and managing business demand while acting as the primary interface between business stakeholders, clients, and delivery teams. The ideal candidate will translate business needs into actionable AI and data opportunities, ensuring strategic alignment, governance, and successful delivery planning.<br>Key Accountabilities:<br>Manage the end-to-end AI & Data demand management process, including intake, qualification, prioritization, and handover to delivery teams. Partner with business stakeholders and clients to identify AI and data opportunities and translate them into well-defined business requirements. Maintain and govern the AI & Data demand pipeline, ensuring visibility, prioritization, and alignment with business strategy. Collaborate with technical, architecture, and pre-sales teams to assess feasibility and develop high-level solution approaches. Support demand and resource planning by balancing business priorities with delivery capacity. Build strong relationships with internal and external stakeholders to drive engagement and manage expectations. Develop executive dashboards and reports to provide insights into pipeline health, demand trends, and portfolio performance. Ensure compliance with demand governance standards, documentation, and quality requirements. Continuously improve demand management processes, frameworks, and tools to support business growth and operational excellence.<br>Minimum Qualifications<br>Bachelor's degree in Business Administration, Information Systems, Computer Science, Data Science, Engineering, or a related field.<br>Minimum Experience<br>+7 years of experience in Demand Management, Business Analysis, IT Portfolio Management, or Technology Consulting. Experience in role within AI, Data, Digital Transformation, or Enterprise Technology environments.<br>Job-Specific Skills<br>AI & Data Demand Management IT Portfolio & Pipeline Management Business Analysis & Requirements Gathering AI, Data Analytics & Digital Transformation Knowledge Capacity & Resource Planning Stakeholder & Executive Management Governance, Process Design & Continuous Improvement Reporting & Dashboarding (Power BI, Tableau, JIRA, Service Now PPM or similar) Strong analytical, communication, presentation, and facilitation skills

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels. undertake complex operational activities including troubleshooting and diagnosing complex requests / incidents across multiple IT applications to identify root causes and resolve them within SLAs. Asses IT application change requests and set priorities. Ensure the documentation of IT applications incidents/ tickets solutions for future reference. Provide periodical performance reports on IT application operations against set of KPIs with recommendations and corrective actions to be taken. Job Resposiblites Conduct research and benchmark on the latest IT applications operational trends and standard, assess the current ZATCA model, analyze and identify gaps, and accordingly define IT application operations model in line with IT strategy to meet business requirements and objectives Collect necessary inputs of IT application operations, engage with business owners to understand their needs, and develop effective ZATCA IT application operations at all aspect to ensure best-in class operational performance Receive incidents related to IT applications, properly handle and prioritize them based on criticality, and recommend corrective actions to resolve issues in line with relevant stakeholders ensuring adherence to the agreed SLA and KPIs Identify production outages and escalations, work closely with all relevant stakeholders to diagnose root causes, and perform correct resolutions Job Details Engage with the relevant IT functions to plan proactive and preventive maintenance activities for IT applications, ensure they are implemented properly as planned to improve the availability of services, and update the IT applications documentation accordingly Review the received change requests related to IT applications, perform detailed impact analysis on all operation aspects, and provide recommendations Monitor and review IT applications workflow, health and safety to minimize any potential damage, recommend performance and hardware improvements, and conduct resources optimization to achieve the IT applications objectives/KPIs Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner Escalate complex problems to the relevant person to ensure cases/issues are closed properly</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education</strong><br> Bachelor s or Master's degree in Computer Science, Information Technology, or equivalent is required<br><strong>Experience</strong><br> A minimum of 4 years of relevant experience<br><strong>Competencies</strong><br> Infrastructure Management - Proficient<br> Collaboration and Communication - Developing<br> IT Operations Management - Advanced<br> Professionalism - Proficient<br> Database Design and Operations - Proficient<br> IT Compliance - Proficient<br> Results Oriented - Proficient<br> Solving IT Incidents and Problems - Proficient<br> Customer Focus - Proficient<br> Enablement of Change and Innovation - Developing<br> Information Systems Knowledge - Proficient</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Duties and Responsibilities</strong></p> <ul> <li> <p>Own and continuously improve the Board and Committee governance framework in line with applicable laws, regulations, and best practices.</p> </li> <li> <p>Develop and maintain the annual Board and Committee calendar, including meeting cadence, key milestones, and expected outputs aligned with committee charters.</p> </li> <li> <p>Ensure effective follow-up on Board and Committee decisions, resolutions, and delegated actions.</p> </li> <li> <p>Oversee the maintenance of accurate records of Board and Committee members, roles, mandates, and terms.</p> </li> <li> <p>Commission, review, and present governance, legal, and regulatory analyses or studies related to matters escalated to the Board or committees.</p> </li> </ul> <ul> <li> <p>Oversee the end-to-end operation of Board and Committee meetings, including agenda planning, documentation, approvals, and logistics.</p> </li> <li> <p>Ensure accurate, timely, and high-quality preparation of meeting minutes, resolutions, and action trackers.</p> </li> <li> <p>Ensure all delegations, directives, and decisions from the Secretary General and committees are properly documented, communicated, and tracked.</p> </li> <li> <p>Owns the end-to-end development of Board materials including co-creation and drafting of content with stakeholders and has authority to return submissions that do not meet decision-readiness standards.</p> </li> <li> <p>Establish and enforce standards for confidentiality, document control, and information security across all Board-related materials.</p> </li> </ul> <ul> <li> <p>Act as the primary governance liaison for the Secretary General, Board members, Committee Chairs, CEO, and senior leadership.</p> </li> <li> <p>Coordinate closely with the Secretary General to schedule meetings, manage priorities, and ensure readiness for all Board and Committee engagements.</p> </li> <li> <p>Ensure clear, professional, and timely communication between the Board, committees, and executive management.</p> </li> </ul> <ul> <li> <p>Ensure full readiness of systems, tools, and devices used for Board and Committee meetings (e.g., board portals, secure document platforms, meeting technology).</p> </li> <li> <p>Oversee the secure receipt, logging, archiving, and dispatch of confidential correspondence to and from the Board, committees, and CEO.</p></li> <li> <p>Continuously improve secretariat tools, templates, and workflows to increase efficiency and reduce risk.</p> </li> <li> <p>Lead, coach, and develop a team of three Secretariat / Governance Officers.</p> </li> <li> <p>Set clear objectives, performance standards, and development plans for the team.</p> </li> <li> <p>Ensure consistent quality, accountability, and resilience across all secretariat activities.</p> </li> <li> <p>Act as an escalation point for complex, sensitive, or high-risk governance matters.</p> </li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education and Experience</strong></p> <ul> <li> <p>Bachelor s degree in Law a related field.</p> </li> <li> <p>10+ years of experience in board secretariat, corporate governance, legal operations, or executive office roles within Saudi Arabia.</p> </li> </ul> <p><strong>Knowledge, Skills, and Abilities</strong></p> <ul> <li> <p>Proven experience supporting Boards of Directors or Boards of Trustees and multiple committees.</p> </li> <li> <p>Demonstrated leadership experience managing and developing teams.</p> </li> <li> <p>Strong exposure to governance frameworks, delegation of authority models, and board best practices</p> </li> <li> <p>Exceptional attention to detail and judgment in handling confidential information.</p> </li> <li> <p>Strong stakeholder management skills, including interaction with senior executives and board members.</p> </li> <li> <p>Background in legal functions.</p> </li> <li> <p>Excellent written and verbal communication skills.</p> </li> <li> <p>High level of organization, prioritization, and follow-through.</p> </li> <li> <p>Ability to operate calmly and effectively in high-pressure, time-sensitive environments.</p> </li> <li> <p>Fluent in English and Arabic.</p> </li> </ul><p></p></section>