Insurance Coordinator Jobs in Saudi
8814 Jobs Found
<h2 class="h5">Job description</h2>
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<p><b>Date Posted:</b></p><br><br>2026-08-20&#xa;&#xa;<p><b>Country:</b></p><br><br>Saudi Arabia&#xa;&#xa;<p><b>Location:</b></p><br><br>SA-01-RIYADH-S1 ~ 9054 Airport Rd ~ ROSHAN FRONT BLDG S1&#xa;&#xa;<p><b>Position Role Type:</b></p><br><br>Onsite<br><br><p><b>About Us:</b></p><br><br><p>At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. </p><br><br><p>Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.</p><br><br><br><p><b>Job Summary</b></p><br><br><p>Raytheon Saudi Arabia (RSA) is seeking an Associate Director, Program Liaison to support the THAAD Programs in the Kingdom of Saudi Arabia. In this role, you will manage and execute collaboration activities and engagements between the Royal Saudi Air Defense Force (RSADF) leadership and Raytheon to ensure contract and subcontract requirements are delivered on time, within budget, and in compliance with quality standards. You will drive effective management of risk, end-user expectations based on contractual scope, and effectively communicate with the RSADF top leadership, up to the Chief of Staff level. The requires close partnership with the in-country THAAD Contractor Logistics Support (CLS) Team, RSA Leadership, and CONUS-based Program Leadership to ensure successful execution of obligations in the Kingdom of Saudi Arabia (KSA). This position reports to the RSA and THAAD Program Director for the current Foreign Military Sales (FMS) contract with the Missile Defense Agency, as well as future FMS and Direct Commercial Sale (DCS) initiatives.</p><br><br><br><p><b>What You Will Do:</b></p><br><br><ul><li>Develop and maintain a collaborative relationship with the RSADF end-user, providing regular program updates and coordinating expectations with Raytheon OCONUS and CONUS teams.</li><li>Ensure full program scope, delivery, technical compliance, and milestone achievement is effectively communicated with RSADF top leadership.</li><li>Provide single point-of-contact support to RSADF for the ongoing operations and sustainment of deployed THAAD Radars within the kingdom, in close coordination with the CONUS program leadership team.</li><li>Partner and collaborate with the MDA FMS Case Management Team and Lockheed Martin in-kingdom leadership for THAAD personnel site access and RFI request efforts through the RSADF Projects Directorate.</li><li>Collaborate with internal functions, such as Engineering, Contracts, Finance, Supply Chain, and Quality, to enhance program success.</li><li>Serve as the primary interface for the Raytheon THAAD contract scope with key KSA stakeholders including RSADF, MoD, MoI, and Saudi industry partners.</li><li>Conduct and/or support internal governance reviews including gate reviews, operations reviews, and program management reviews with KSA stakeholders for current FMS and future DCS contracts in support of program execution and localization efforts.</li><li>Strengthen Raytheon’s brand reputation and customer loyalty within MoD and end users in Saudi Arabia through high-quality delivery and support.</li><li>Travel as required across KSA, the U.S., and other international locations to ensure effective program oversight and execution.<br> </li></ul><p><b>Qualifications You Must Have:</b></p><br><br><ul><li>Typically requires A University Degree or equivalent experience and minimum 12 years prior relevant experience, or An Advanced Degree in a related field and minimum 10 years’ experience</li><li>Saudi Nationality is required for this position.</li><li>Experience as a RSADF Senior Military Officer or civilian equivalent, interfacing with RSADF General Officer Staff and the MoD</li><li>Familiarity with the United States Defense Contracting industry, specifically in Air & Missile Defense Systems and Military Industrialization capabilities</li><li>Strong English and Arabic communication skills</li><li>Proven track record managing large, complex defense programs and capture efforts</li><li>Experience leading industrialization or localization programs with significant in-country value requirements</li><li>Experience working directly with senior government stakeholders (MoD, defense forces, or equivalent authorities)</li><li>Willingness to travel extensively within KSA and internationally (including U.S.) as required<br> </li></ul><p><b>Qualifications We Value:</b></p><br><br><ul><li>Experience executing international programs in KSA with government stakeholders</li><li>Experience in program planning, budgeting, and management of costs and schedule</li><li>Progressive experience in program/project management within defense, aerospace, or large-scale government programs</li><li>Experienced leadership competencies, especially influential communications, strategic thinking, cultivating innovation, collaboration, developing talent, customer focus, and driving results</li><li>Prior responsibility for P&L ownership or major program financial accountability</li></ul><br><br><br><p><span><i>RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. </i> </span></p><br><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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<h3 >About APGAR and the AI Technical Consultant Role</h3>
<p >APGAR is a specialized firm in data and AI, providing technology and services to support organizations in transforming, managing, and optimizing their critical data assets. Certified as a Great Place To Work® since 2022 and ISO 27001, APGAR KSA was established in 2024 as part of the APGAR Group's international expansion. As an AI Technical Consultant in Riyadh, Saudi Arabia, you will join a growing team where collaboration is central to delivering innovative solutions for clients. This full-time role offers tailored support and dedicated training focused on professional and personal development, enabling you to contribute directly to business impact and career growth.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Lead and contribute to all phases of AI and Data & AI solutions delivery, from use case definition to production readiness.</li>
<li >Design and define AI solution architectures, including data flows, AI services, integration, and security.</li>
<li >Define the technical approach for AI solutions, encompassing ML, Generative AI, RAG, and predictive models.</li>
<li >Establish operating rules, non-functional requirements, and scalability principles for AI solutions.</li>
<li >Oversee continuous integration, deployment, and monitoring principles for AI solutions (MLOps supervision).</li>
<li >Ensure the overall technical quality of AI solutions and collaborate with project teams on complex technical topics.</li>
<li >Develop high-quality technical documentation, such as architecture documents, security notes, and operational guides.</li>
<li >Assist clients with the setup, administration, and governance of AI solutions in cloud or on-premise environments, while defining methodologies and DevOps/MLOps processes.</li>
<li >Participate in pre-sales activities, including effort estimation for tender calls, writing technical and architectural sections, and presenting AI solutions in client workshops.</li>
<li >Contribute to R&D activities, design reusable AI architectures, frameworks, and accelerators, and capitalize on technical knowledge.</li>
<li >Evaluate new AI platforms, tools, and cloud services to enhance APGAR's AI offerings.</li>
<li >Engage in internal initiatives such as mentoring, offers structuring, community of practice, and recruitment support.</li>
</ul> <h3 >Required Qualifications and Experience</h3>
<ul >
<li >Master’s degree or equivalent.</li>
<li >At least <strong >5 – 8 years of experience</strong> in a consulting firm or IT services company.</li>
<li >Demonstrated experience in designing, assessing, and guiding the implementation of AI or advanced data solutions in enterprise environments.</li>
<li >Strong background in providing technical consultancy for AI solutions and guiding teams through complex technical challenges.</li>
<li >Comfortable operating in client-facing and presales contexts.</li>
<li >Ability to explain ML, Generative AI, and Agentic AI concepts to non-technical stakeholders.</li>
<li >Proficiency in communicating AI limitations, risks, and trade-offs clearly.</li>
<li >Proven capability in writing clear documentation and customer-facing summaries.</li>
<li >Experience participating in customer calls, demos, and workshops.</li>
<li >Skilled in cross-functional communication with product, engineering, and sales teams.</li>
</ul> <h3 >Technical Expertise</h3>
<p >Candidates should possess a solid grasp of the following technical fields:</p>
<ul >
<li ><strong >Core AI & Machine Learning:</strong> Understanding of ML fundamentals (supervised/unsupervised learning, model training, evaluation), familiarity with common ML algorithms, basic understanding of feature engineering and data preprocessing, ability to interpret ML model outputs and performance metrics, awareness of model overfitting, bias, and generalization, and understanding of the model lifecycle.</li>
<li ><strong >Data & Integration:</strong> Knowledge of data architectures (data lake, lakehouse, batch & streaming), data integration patterns, APIs, enterprise systems, data quality, metadata, and governance concepts.</li>
<li ><strong >Cloud & Platforms:</strong> Exposure to Azure, AWS, or GCP ecosystems, managed AI services, vector databases, security, identity management, and access control.</li>
<li ><strong >Architecture & Documentation:</strong> Experience in designing technical and solution architecture documents, defining operating models and deployment strategies, and reviewing/challenging technical designs.</li>
<li ><strong >Methodology & Delivery:</strong> Familiarity with Agile delivery methodologies, CI/CD and MLOps concepts (deployment, monitoring, retraining), and experience with tools such as Jira, Git-based workflows, and CI pipelines.</li>
<li ><strong >AI-Readiness & Enablement:</strong> Ability to assess customer AI-readiness (data availability, quality, governance, risk), identify AI-appropriate use cases, support customers in preparing data and workflows for ML and GenAI adoption, educate on responsible AI and realistic expectations, and contribute to AI-readiness assessments, frameworks, or playbooks.</li>
</ul> <h3 >Practical Information</h3>
<ul >
<li ><strong >Location:</strong> Riyadh, Saudi Arabia</li>
<li ><strong >Contract:</strong> Permanent / Full Time</li>
<li ><strong >Start Date:</strong> As soon as possible</li>
</ul> <h3 >Recruitment Process</h3>
<p >The selection process for this role typically involves the following stages:</p>
<ol >
<li >Initial CV screening by a Recruitment Officer.</li>
<li >Interview with the AI Solution Architect and Recruitment Officer (approximately 60 minutes) to assess technical expertise and motivations.</li>
<li >Interview with the local VP Operations (face-to-face in the Riyadh office, approximately 60 minutes) to assess alignment with values and review professional background.</li>
<li >Interview with the CEO (approximately 45 minutes).</li>
</ol>
Job Summary:Manage and coordinate government, semi-government, and private sector bids and business opportunities by identifying, receiving, reviewing, and analyzing bid requirements, coordinating with relevant departments to prepare and review technical and financial proposals, and following up through submission, award, or closure, while ensuring compliance with applicable laws, regulations, and company policies. Key Responsibilities:1. Bid Monitoring & Receipt Monitor the company’s official email, Etimad platform, government and semi-government platforms, and private sector invitations to identify new bids and business opportunities. Receive and register requests and bids in the ERP system and assign a reference number to each request. Conduct an initial review to determine the scope of work, requirements, and submission timeline.2. Bid Evaluation & Internal Coordination Review and analyze tender documents, specifications, and regulatory and commercial requirements. Prepare participation requirements, including bills of quantities, forms, and mandatory documents. Coordinate with Technical, Finance, Legal, and Human Resources departments to complete proposal requirements. Prepare and submit inquiries to the relevant entity or client and follow up on responses, updates, and circulars. Evaluate the feasibility of participation and submit recommendations to management regarding participation or withdrawal.3. Proposal Preparation & Review Coordinate the preparation of technical and financial proposals with the relevant departments. Review pricing and ensure alignment with the scope of work and requirements. Review the final proposal and ensure that all letters, attachments, and supporting documents are complete and compliant with the requirements.4. Approval & Negotiation Present bids, technical solutions, and pricing to management for approval of the participation decision and final price. Document approvals, comments, and decisions related to each bid. Manage and follow up on commercial negotiations with entities and clients regarding pricing, timelines, scope of work, and commercial terms.5. Submission & Follow-up Submit technical and financial proposals through official platforms within the specified deadlines and maintain proof of submission. Send approved proposals to private sector clients and ensure that all required attachments are complete. Follow up on submitted bids and respond to inquiries, clarification requests, and additional requirements. Upon award, hand over the bid file to the Contracts Officer to complete the contractual procedures.6. Closing & Archiving Create and maintain a complete file for each bid, including proposals, correspondence, attachments, and updates. Update the bid status in the ERP system based on the final outcome and document the reason for closure. Maintain records of any approved changes, agreements, or comments with the relevant entity or client.7. Prequalification & Compliance Prepare prequalification and post-qualification requirements through Etimad and other relevant platforms. Ensure compliance with applicable government laws and regulations, as well as internal policies and procedures. Maintain and archive qualification and bid documents in accordance with approved procedures.8. Reporting & Business Development Prepare a weekly management report covering received requests and bids, submitted proposals, results, and key comments and challenges by sector. Contribute to expanding the private sector client base and identifying and attracting new business opportunities. Perform any other duties within the scope of the position as assigned by the direct manager. Qualifications, Experience & Technical Competencies:Bachelor’s degree in business administration or a related field.3–5 years of experience in bid and tender management and the preparation of technical and financial proposals. Experience with government, semi-government, and private sector bids and tenders. Experience using Etimad, SAP Ariba, Oracle, or similar platforms. Knowledge of the Government Tenders and Procurement Law, its Implementing Regulations, and relevant commercial laws. Good understanding of tendering and contracting procedures across different sectors. Ability to prepare and review technical and financial proposals and conduct commercial negotiations. Proficiency in ERP systems and relevant electronic tendering platforms.
<h2 class="h5">Job description</h2>
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<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.</p><br><p>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.</p><br>Why this role matters<p>Lucidya is entering an exciting stage of growth, and we're looking for a Sales Director to help scale our commercial organisation and drive the next phase of our success.</p><br><p>Reporting to the Chief Revenue Officer, you'll lead a team of sales professionals responsible for winning complex, high-value opportunities, building lasting customer relationships, and delivering sustainable revenue growth. You'll shape how the team sells, coach them through challenging sales cycles, and build the discipline needed to create a predictable, high-performing sales organisation.</p><br><p>This is a role for someone who enjoys being close to the business. You'll spend time coaching your team, supporting strategic customer engagements, and working cross-functionally to continuously improve how we go to market. Your impact won't only be measured by revenue, but by the strength of the team you build and the sales culture you create.</p><br>What You'll Do<ul><li>Develop and execute the sales strategy to deliver ambitious revenue growth and support Lucidya's long-term commercial objectives.</li><li>Lead, coach and develop a high-performing sales team, creating a culture of accountability, collaboration and continuous improvement.</li><li>Support your team in winning complex, strategic opportunities by providing guidance throughout the sales cycle and helping remove obstacles.</li><li>Build trusted relationships with senior customer stakeholders and become a key partner during high-value commercial engagements.</li><li>Drive healthy pipeline generation, opportunity progression and forecast accuracy through strong CRM discipline and sales management.</li><li>Establish clear KPIs, monitor team performance and use data to continuously improve sales execution.</li><li>Navigate complex buying journeys involving multiple stakeholders, formal procurement processes and executive decision-makers.</li><li>Partner closely with Marketing, Product, Customer Success and executive leadership to improve customer outcomes and accelerate business growth.</li><li>Continuously identify opportunities to improve sales processes, forecasting, pipeline quality and overall commercial effectiveness.</li></ul>Who You Are<ul><li>You have 5+ years of experience leading high-performing B2B SaaS sales teams in a fast-growing environment.</li><li>You've consistently delivered ambitious revenue targets and know how to build predictable, scalable sales organisations.</li><li>You're an exceptional coach who enjoys developing people and helping them perform at their best.</li><li>You're comfortable leading from the front, supporting your team through strategic customer meetings, negotiations and complex commercial opportunities.</li><li>You have experience managing long, multi-stakeholder sales cycles and understand how to maintain momentum through formal buying and procurement processes.</li><li>You're commercially minded, using data, forecasting and pipeline insights to make informed decisions and improve team performance.</li><li>You build trust quickly with customers, your team and cross-functional stakeholders through clear communication and strong commercial judgement.</li><li>You thrive in fast-moving environments where priorities evolve, challenges are welcomed and continuous improvement is expected.</li><li>A Bachelor's degree in Business, Marketing or a related field is preferred.</li></ul>What the hiring process will look like<ul><li>Introductory conversation with Talent Acquisition.</li><li>Interview with the Chief Revenue Officer.</li><li>Sales leadership case study and interview</li><li>Final interview with executive leadership.</li></ul><p>Throughout the process, you'll have the opportunity to learn more about Lucidya, meet the team, and explore how your experience aligns with the impact we're looking to create together.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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8+ years </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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<h3>Job Purpose</h3><p>The <strong>Chief Financial Officer</strong> is responsible for the overall financial strategy, performance, governance, and sustainability of the company's hotel portfolio. The CFO provides strategic financial leadership across hotel operations, real estate assets, investments, development, and corporate functions, ensuring optimal profitability, cash flow, capital allocation, and asset value.</p><p>The CFO partners with the CEO, executive management, hotel General Managers, asset management, investment, development, and commercial teams to drive <strong>revenue growth, operational efficiency, profitability, and long-term shareholder value</strong>.</p><hr><h2>Key Responsibilities</h2><h3>1. Financial Strategy & Leadership</h3><ul><li><p>Develop and execute the company's <strong>financial strategy</strong> in alignment with its hospitality and investment objectives.</p></li><li><p>Lead the financial management of the hotel portfolio and corporate operations.</p></li><li><p>Provide strategic financial advice to the CEO, Board, and shareholders.</p></li><li><p>Establish financial targets, performance measures, and accountability across the organization.</p></li><li><p>Evaluate the financial impact of strategic, operational, investment, and expansion decisions.</p></li></ul><h3>2. Hotel Portfolio Financial Performance</h3><ul><li><p>Oversee the financial performance of all hotels and hospitality assets.</p></li><li><p>Monitor key hotel performance indicators including <strong>Occupancy, ADR, RevPAR, GOP, GOPPAR, EBITDA, NOI, cash flow, and departmental profitability</strong>.</p></li><li><p>Work closely with Hotel GMs and commercial teams to improve profitability and operating margins.</p></li><li><p>Identify underperforming properties and develop financial and operational improvement plans.</p></li><li><p>Benchmark hotel performance against budgets, historical performance, and market/competitive data.</p></li></ul><h3>3. Budgeting, Forecasting & Business Planning</h3><ul><li><p>Lead the annual <strong>hotel budgeting and business planning process</strong>.</p></li><li><p>Establish financial forecasting and rolling forecast methodologies.</p></li><li><p>Review hotel operating budgets, payroll, departmental costs, CAPEX, and revenue assumptions.</p></li><li><p>Challenge business assumptions and ensure realistic financial targets.</p></li><li><p>Provide accurate and timely financial forecasts to the Board and Executive Management.</p></li></ul><h3>4. Financial Reporting & Control</h3><ul><li><p>Ensure accurate, timely, and transparent financial reporting across the hotel portfolio.</p></li><li><p>Establish strong financial controls, policies, procedures, and reporting standards.</p></li><li><p>Oversee monthly, quarterly, and annual financial reporting.</p></li><li><p>Ensure compliance with applicable accounting standards and regulatory requirements.</p></li><li><p>Lead relationships with external auditors and ensure timely completion of audits.</p></li></ul><h3>5. Hospitality Accounting & Performance Management</h3><ul><li><p>Ensure appropriate accounting practices for <strong>hotel operations, rooms, food & beverage, banquets, spa, events, and other revenue-generating departments</strong>.</p></li><li><p>Oversee hotel departmental profitability and cost structures.</p></li><li><p>Ensure appropriate treatment and reporting of management fees, franchise fees, incentives, and operator-related costs.</p></li><li><p>Monitor working capital, cash conversion, receivables, payables, and inventory.</p></li><li><p>Establish effective financial controls at property level.</p></li></ul><h3>6. Cash Flow & Treasury Management</h3><ul><li><p>Develop and manage the company's <strong>cash flow and liquidity strategy</strong>.</p></li><li><p>Optimize cash balances across the hotel portfolio.</p></li><li><p>Oversee banking relationships, treasury operations, guarantees, and financing arrangements.</p></li><li><p>Manage working capital and ensure sufficient liquidity for operations and investment requirements.</p></li><li><p>Establish appropriate cash management controls across properties.</p></li></ul><h3>7. Capital Structure, Financing & Banking</h3><ul><li><p>Develop financing strategies for hotel acquisitions, development, refurbishment, and expansion.</p></li><li><p>Lead relationships with <strong>banks, lenders, investment institutions, and financial advisors</strong>.</p></li><li><p>Evaluate debt and equity financing alternatives.</p></li><li><p>Negotiate financing terms and monitor compliance with financial covenants.</p></li><li><p>Optimize the company's capital structure and cost of capital.</p></li></ul><h3>8. Hotel Investment & Asset Management</h3><ul><li><p>Provide financial leadership for <strong>hotel acquisitions, disposals, development, renovation, and repositioning projects</strong>.</p></li><li><p>Evaluate investment opportunities using appropriate valuation and financial modelling techniques.</p></li><li><p>Review feasibility studies, business cases, investment proposals, and development budgets.</p></li><li><p>Assess <strong>IRR, NPV, ROI, EBITDA, cash-on-cash returns, and asset value</strong>.</p></li><li><p>Support the Asset Management function in maximizing hotel asset performance and value.</p></li></ul><h3>9. CAPEX & Development</h3><ul><li><p>Oversee financial governance of hotel development and refurbishment projects.</p></li><li><p>Review and approve CAPEX budgets and business cases.</p></li><li><p>Monitor project expenditure, commitments, contingencies, and cash flow.</p></li><li><p>Ensure projects remain within approved budgets and financial parameters.</p></li><li><p>Evaluate the financial return of major renovation, expansion, and repositioning initiatives.</p></li></ul><h3>10. Owner, Operator & Franchise Relationships</h3><p>In hospitality, this is a particularly important CFO responsibility.</p><ul><li><p>Manage financial relationships with <strong>hotel owners, operators, management companies, and franchisors</strong>.</p></li><li><p>Review hotel management agreements, franchise agreements, incentive structures, and financial obligations.</p></li><li><p>Monitor operator performance against contractual and financial expectations.</p></li><li><p>Ensure transparency and consistency of financial reporting between owners and operators.</p></li><li><p>Participate in negotiations concerning management fees, incentives, budgets, performance tests, and contractual matters.</p></li></ul><h3>11. Risk Management, Governance & Compliance</h3><ul><li><p>Establish a strong financial <strong>governance and internal control framework</strong>.</p></li><li><p>Identify and mitigate financial, operational, investment, liquidity, and market risks.</p></li><li><p>Ensure compliance with accounting standards, tax regulations, financial regulations, and company policies.</p></li><li><p>Work closely with the <strong>Chief Governance, Risk & Compliance Officer</strong> and Internal Audit.</p></li><li><p>Ensure effective fraud prevention, financial controls, and risk monitoring.</p></li></ul><h3>12. Tax & Regulatory Management</h3><ul><li><p>Oversee corporate and hotel-related tax planning and compliance.</p></li><li><p>Ensure appropriate management of VAT, withholding tax, corporate tax, transfer pricing, and other applicable hospitality-related tax matters.</p></li><li><p>Manage relationships with tax authorities and external tax advisors.</p></li><li><p>Identify opportunities for legitimate tax efficiency while maintaining full compliance.</p></li></ul><h3>13. Technology & Financial Transformation</h3><ul><li><p>Lead the development of modern <strong>financial systems and hospitality technology</strong>.</p></li><li><p>Ensure effective integration between ERP, hotel PMS, POS, revenue-management, procurement, payroll, and business-intelligence systems.</p></li><li><p>Promote automation and digitalization of finance processes.</p></li><li><p>Establish effective <strong>financial and hotel performance dashboards</strong>.</p></li><li><p>Improve the quality and speed of management information and decision support.</p></li></ul><h3>14. Team & Organizational Leadership</h3><ul><li><p>Lead and develop the corporate Finance function and hotel finance teams.</p></li><li><p>Ensure strong collaboration between Finance, Operations, Revenue Management, Sales, Procurement, HR, Development, and Asset Management.</p></li></ul><h3>15. Board & Executive Reporting</h3><ul><li><p>Prepare and present financial and performance reports to the <strong>Board of Directors, CEO, shareholders, and investment committees</strong>.</p></li><li><p>Provide insight into hotel portfolio performance, financial risks, cash flow, investment opportunities, and capital requirements.</p></li><li><p>Translate complex financial information into clear business recommendations.</p></li><li><p>Support strategic decision-making through accurate financial analysis and scenario modelling.</p></li></ul><hr><h3>Overall Accountability</h3><p>The <strong>Hotel Group CFO</strong> should ultimately be accountable for ensuring that the company's hotel portfolio is <strong>financially healthy, profitable, cash-generative, properly controlled, and capable of generating sustainable long-term asset value</strong>.</p><p>The strongest CFO profile for a hotel group is therefore <strong>not simply an accounting executive</strong>. It is a commercially oriented financial leader who understands <strong>hotel operations, hospitality KPIs, real estate economics, investment, asset management, financing, and the owner–operator relationship</strong>.</p><p><strong>Requirements</strong></p><h3>1. Education & Qualifications</h3><ul><li><p>Bachelor’s degree in <strong>Finance, Accounting, Economics, Business Administration, or a related field</strong>.</p></li><li><p><strong>Master’s degree / MBA</strong> in Finance, Business Administration, or related discipline is preferred.</p></li><li><p>Professional qualification such as <strong>CPA, ACCA, CMA, CA, or equivalent</strong> is highly preferred.</p></li><li><p>Relevant certifications in <strong>financial management, investment, or hospitality finance</strong> are an advantage.</p></li></ul><h3>2. Professional Experience</h3><ul><li><p><strong>15+ years of progressive experience</strong> in Finance, Accounting, or Corporate Finance.</p></li><li><p>At least <strong>5–8 years in a senior financial leadership position</strong>, preferably as CFO, Finance Director, Group Financial Controller, or equivalent.</p></li><li><p>Strong <strong>hotel/hospitality industry experience</strong>, preferably within a hotel group or hospitality investment company.</p></li><li><p>Proven experience managing <strong>multi-property hotel portfolios</strong> is highly desirable.</p></li><li><p>Strong experience in <strong>financial planning, budgeting, forecasting, P&L management, cash flow, and financial reporting</strong>.</p></li><li><p>Demonstrated experience in <strong>hotel investment, acquisitions, development, CAPEX, financing, and asset management</strong> is strongly preferred.</p></li><li><p>Experience dealing with <strong>hotel operators, franchisors, owners, banks, investors, and auditors</strong>.</p></li></ul><h3>3. Required Technical Knowledge</h3><ul><li><p>Strong understanding of <strong>hotel financial management and hospitality accounting</strong>.</p></li><li><p>Excellent knowledge of hotel KPIs such as <strong>Occupancy, ADR, RevPAR, GOP, GOPPAR, EBITDA, and NOI</strong>.</p></li><li><p>Strong financial modelling, valuation, investment analysis, and business-case development skills.</p></li><li><p>Strong knowledge of <strong>IFRS / applicable accounting standards, taxation, internal controls, and corporate governance</strong>.</p></li><li><p>Excellent understanding of <strong>cash management, treasury, debt financing, and capital structure</strong>.</p></li><li><p>Strong knowledge of <strong>CAPEX and hotel development financial management</strong>.</p></li></ul><h3>4. Leadership & Management</h3><ul><li><p>Proven ability to lead a <strong>large finance organization across multiple properties</strong>.</p></li><li><p>Strong strategic, commercial, and financial leadership.</p></li><li><p>Excellent analytical and decision-making capabilities.</p></li><li><p>Ability to challenge business assumptions and drive <strong>profitability and cost optimization</strong>.</p></li><li><p>Strong stakeholder management and negotiation skills.</p></li><li><p>Experience working with <strong>Boards, shareholders, investors, and executive management</strong>.</p></li></ul><h3>5. Technology & Systems</h3><ul><li><p>Strong knowledge of <strong>ERP systems</strong> such as SAP, Oracle, or Microsoft Dynamics.</p></li><li><p>Experience with hotel systems such as <strong>Opera/PMS, POS, procurement and revenue-management systems</strong>.</p></li><li><p>Strong knowledge of <strong>Power BI / financial analytics and management dashboards</strong>.</p></li><li><p>Advanced Microsoft Excel and financial modelling capabilities.</p></li></ul><h3>6. Language</h3><ul><li><p><strong>Excellent command of English, both written and spoken.</strong></p></li><li><p>Arabic language proficiency is <strong>preferred</strong>, particularly for a Saudi-based hospitality group.</p></li></ul><h3>7. Key Personal Competencies</h3><ul><li><p>Strategic and commercially minded</p></li><li><p>High integrity and professional ethics</p></li><li><p>Strong business acumen</p></li><li><p>Results-oriented</p></li><li><p>Excellent communication and presentation skills</p></li><li><p>Strong negotiation and influencing ability</p></li><li><p>Analytical and data-driven</p></li><li><p>Decisive and able to operate under pressure</p></li><li><p>Strong leadership and team-development capability</p></li></ul><p></p>
Job Purpose<br>To lead the Materials Management function across procurement, material planning, inventory control, and warehouse operations, ensuring the timely and cost-effective availability of raw materials, production consumables, spare parts, and operational supplies required for uninterrupted steel manufacturing operations.<br>The role is responsible for optimizing procurement costs, inventory levels, supplier performance, warehouse efficiency, and working capital while maintaining full compliance with approved policies, technical specifications, quality requirements, and applicable Saudi regulations.<br>Key Responsibilities<br>Develop and implement the Materials Management strategy in alignment with the company’s production plans and business objectives. Lead Procurement, Warehousing, Inventory Control, and Materials Planning activities. Ensure the continuous availability of raw materials, production consumables, maintenance spare parts, safety stock, and critical operational supplies. Coordinate with Production, Maintenance, Engineering, Quality, Finance, and Planning teams to forecast material requirements and prevent production interruptions. Manage local and international sourcing, supplier qualification, tendering, commercial evaluation, negotiations, and purchase-order execution. Negotiate competitive contracts and long-term supply agreements while maintaining required quality, delivery, and commercial standards. Establish material requirement planning, reorder levels, safety-stock parameters, and critical-spares classifications. Optimize inventory levels and working capital while reducing shortages, excess inventory, slow-moving items, and obsolete stock. Ensure warehouse efficiency, proper material handling, preservation, storage conditions, stock accuracy, and compliance with health and safety requirements. Implement regular cycle counts and physical inventory audits and investigate stock variances. Monitor supplier quality, delivery performance, lead times, commercial compliance, and supply-chain risks. Develop alternative suppliers and contingency plans for critical materials and spare parts. Ensure all purchased materials meet approved technical specifications and quality standards in coordination with the relevant departments. Prepare and manage the annual procurement and materials budget. Strengthen internal controls, approval authorities, segregation of duties, and procurement governance. Drive the effective use of ERP and material management systems, preferably SAP, including MRP, purchasing, inventory, and warehouse modules. Develop departmental KPIs and submit regular performance and risk reports to the Chief Executive Officer. Lead, coach, and develop the Materials Management team and promote accountability, efficiency, and continuous improvement.<br>Key Accountabilities Continuity of material supply to production and maintenance. Procurement cost optimization and budget compliance. Inventory accuracy and stock availability. Reduction of excess, obsolete, and slow-moving inventory. Efficient management of critical spare parts. Supplier performance and supply-risk management. Warehouse productivity, safety, and material preservation. Compliance with procurement policies and approval authorities. Optimization of inventory-related working capital.<br>Qualifications Bachelor’s degree in Supply Chain Management, Industrial Engineering, Mechanical Engineering, Business Administration, or a related field. A master’s degree is preferred. Professional certification such as CIPS, CPSM, CSCP, or equivalent is an advantage.<br>Experience<br>Minimum of 12–15 years of progressive experience in materials management, industrial procurement, warehouses, or supply-chain operations. At least 5 years in a senior managerial or leadership position. Strong experience within steel, metals, heavy manufacturing, mining, cement, petrochemicals, or a comparable process-manufacturing environment. Demonstrated experience in managing industrial materials, maintenance spare parts, critical supplies, and large-scale warehouses. Experience in local and international sourcing and contract negotiation. Previous experience working in Saudi Arabia or the GCC is preferred.<br>Technical Competencies Industrial Procurement and Strategic Sourcing Materials Requirement Planning — MRPWarehouse and Inventory Management Maintenance, Repair and Operations Materials — MROCritical Spare-Parts Management Supplier Qualification and Performance Management Contract and Commercial Negotiation Cost Reduction and Value Analysis Inventory and Working-Capital Optimization Procurement Governance and Internal Controls Supply-Chain Risk Management ERP and SAP Materials Management Budgeting, Reporting, and KPI Management Leadership Competencies Strategic and Commercial Thinking Strong Decision-Making Leadership and Team Development Negotiation and Influencing Cross-Functional Collaboration Problem-Solving and Risk Management Integrity and Accountability Operational Excellence Results Orientation<br>Key Performance Indicators<br>Material Availability Rate Production Downtime Caused by Material Shortages Supplier On-Time Delivery Procurement Cost Savings and Cost Avoidance Inventory Accuracy Inventory Turnover Stock-Out Rate Critical Spare-Parts Availability Slow-Moving and Obsolete Inventory Value Purchase Requisition-to-Order Cycle Time Warehouse Productivity and Utilization Supplier Quality and Rejection Rate Procurement Budget Compliance Working-Capital Improvement Working Conditions The position is based full-time at the manufacturing plant in Yanbu Industrial City Regular presence within production, warehouse, maintenance, and material-receiving areas is required. The role may require travel for supplier visits, inspections, negotiations, and qualification activities.
<p><strong>Job Description:</strong></p><p>The Chief Strategy Officer (CSO) will play a pivotal role in steering the organization’s vision towards achieving its long-term goals within a semi-government framework. This executive-level position demands a dynamic leader who possesses an intricate understanding of public sector dynamics, regulatory environments, and strategic policy frameworks. The CSO will be responsible for formulating, articulating, and executing the strategic initiatives and priorities that align with the organization’s mission while ensuring optimal resource allocation and stakeholder engagement. A successful candidate will demonstrate an exceptional capacity for analytical thinking, insightful decision-making, and fostering collaborative environments. This role will require extensive experience in navigating complex organizational landscapes, adept at identifying opportunities for growth and innovation, while managing a diverse portfolio of strategic projects. Additionally, the CSO will liaise with senior governmental bodies, industry leaders, and community stakeholders to promote strategic partnerships that enhance the organization's presence and impact within the sector.</p><p><strong>Job Requirements:</strong></p><ul><li>A minimum of 15 years of progressive experience in strategic planning, management, or leadership roles, with at least 7 years at an executive level in a public sector or semi-government organization.</li><li>Proven track record of developing and implementing successful long-term strategic initiatives that align organizational goals with external trends and stakeholder needs.</li><li>Deep understanding of governmental regulations, compliance requirements, and public policy development.</li><li>Exceptional ability to analyze complex datasets and translate findings into actionable strategies that drive organizational performance.</li><li>Strong experience in stakeholder engagement and management, adept at building strong relationships with a diverse range of partners and constituents.</li><li>Demonstrated aptitude for leadership, guiding cross-functional teams in a collaborative manner to achieve strategic objectives.</li><li>Experience in risk management and navigating political environments to protect organizational interests and advance strategic goals.</li></ul><p><strong>Job Responsibilities:</strong></p><ul><li>Develop and implement comprehensive strategic plans that define the organization’s long-term vision and translate it into actionable priorities.</li><li>Conduct thorough market analysis and environmental scanning to identify opportunities and threats, shaping organizational strategies accordingly.</li><li>Facilitate cross-departmental collaboration to ensure alignment of strategic objectives across all levels of the organization.</li><li>Lead the performance measurement framework to assess the effectiveness of implemented strategies, adjusting tactics as needed based on performance indicators.</li><li>Actively engage and negotiate with key stakeholders, including government representatives, private sector leaders, and community organizations to foster partnerships and collaborative opportunities.</li><li>Serve as a thought leader within the organization, staying abreast of emerging trends affecting public policy and strategic development, and advising the executive team accordingly.</li><li>Represent the organization at conferences, meetings, and public forums, effectively articulating the organization’s strategic vision and impact.</li><li>Mentor and develop senior management team members, fostering a culture of strategic thinking and innovation throughout the organization.</li></ul><p><strong>Required Skills:</strong></p><ul><li>Exceptional strategic thinking and analytical skills, with a demonstrated ability to synthesize complex information and develop actionable strategies.</li><li>Advanced skills in stakeholder engagement and communication, with a knack for navigating different levels of government and community interests.</li><li>Proficient in performance measurement and management frameworks, with experience in using data analytics to inform strategy.</li><li>Strong leadership capabilities with a history of successfully leading diverse teams through organizational transformations.</li><li>In-depth knowledge of regulatory and compliance frameworks affecting semi-government organizations.</li><li>Ability to cultivate a culture of innovation and engagement within teams and across organizational units.</li><li>Excellent negotiation and conflict resolution skills, capable of addressing and resolving discrepancies in a politically sensitive environment.</li><li>High emotional intelligence, with strong interpersonal skills that facilitate effective relationship-building and influence.</li></ul><p><br></p>
<p><strong>About the Role:</strong></p><p><br></p><p>Cultural Assets Group is seeking a Group Chief Operating Officer to lead the operational activities of the Group and its subsidiary companies. Reporting to the Group CEO, the Group COO will ensure the achievement of strategic objectives, enhance operational efficiency, drive integration across subsidiaries, and improve the quality of execution and operational performance, while ensuring full compliance with the Group's governance, policies, and approved standards.</p><p><br></p><p>The role leads efforts in operational excellence, performance management, process development, and operational sustainability in support of the Group's growth, expansion, and financial, operational, and strategic targets.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p>Group Operational Leadership:</p><ul><li>Lead and manage the operational performance of all subsidiary companies and Group projects</li><li>Translate the Group's strategy into actionable operational plans at the subsidiary level</li><li>Track the execution of strategic initiatives and ensure delivery within approved timelines</li><li>Support the CEOs of subsidiary companies in addressing operational challenges and improving</li></ul><p><br></p><p>Performance and Operations Management:</p><ul><li>Develop and monitor operational KPIs at both Group and subsidiary levels</li><li>Analyze variances and put in place the required corrective action plans</li><li>Submit periodic reports to the Group CEO and the Executive Committee on operational performance and challenges</li><li>Lead initiatives to improve efficiency and productivity and to reduce waste and operating costs</li></ul><p><br></p><p>Process Development and Operational Governance:</p><ul><li>Develop and standardize operational frameworks, policies, and procedures across the Group</li><li>Oversee the improvement of operational processes to deliver agility, efficiency, and sustainability</li><li>Oversee the design and activation of operational frameworks and internal controls</li></ul><p><br></p><p>Subsidiary Management and Enterprise Integration:</p><ul><li>Strengthen integration and coordination across subsidiaries to maximize the value of shared resources and expertise</li><li>Support the deployment and effective use of Shared Services models</li><li>Oversee the allocation of operational resources in line with Group priorities</li><li>Support the operational and execution dimensions of new Group expansions and projects</li></ul><p><br></p><p>Operational Transformation and Development:</p><ul><li>Lead operational and digital transformation initiatives</li><li>Support process automation and the enhancement of operational systems</li><li>Adopt international best practices in operations and enterprise management</li><li>Foster a culture of innovation and continuous improvement across subsidiaries</li></ul><p><br></p><p>Operational Risk and Compliance:</p><ul><li>Oversee operational risk management and mitigation plans</li><li>Ensure subsidiary compliance with applicable regulations and approved policies</li><li>Work with Legal, Finance, and HR to ensure integrated enterprise governance</li><li>Ensure readiness of business continuity plans and effective management of operational crises</li></ul><p><br></p><p>Stakeholder Management:</p><ul><li>Act as a strategic partner to the Group CEO and Group Executive Management</li><li>Represent the operational dimension in executive and strategic forums</li><li>Support the Board of Directors and Executive Committees on matters relating to performance and operations</li></ul><p><br></p><p><strong>Qualifications:</strong></p><p><br></p><ul><li>Bachelor's degree in Business Administration, Engineering Management, Operations Management, or a related discipline; Master's degree (MBA) or equivalent preferred</li><li>Minimum 15 years of experience in operations or executive management</li><li>Minimum 7 years of leadership experience in an executive or senior supervisory role</li><li>Experience managing multiple companies, group structures, or complex operational environments</li><li>Experience in enterprise transformation, process improvement, and corporate performance management - Experience in cultural, entertainment, retail, or multi-business sectors is preferred</li></ul><p><br></p><p><strong>Skills and Knowledge:</strong></p><p><br></p><ul><li>Senior-level executive leadership and operations management capabilities</li><li>Strong performance management and decision-making skills</li><li>Advanced analytical, strategic, and operational planning skills</li><li>Proven experience building operating models and operational governance frameworks</li><li>Advanced change management and enterprise transformation capabilities</li><li>Strong stakeholder management and executive engagement skills</li><li>Advanced understanding of governance, risk management, and corporate compliance</li><li>Professional negotiation, communication, and presentation skills</li><li>Full professional fluency in both English and Arabic, written and spoken</li></ul>
<p>Join the Team at ABYAT - Your Gateway to Retail Excellence!</p><p><br></p><p><strong>About us:</strong></p><p><br></p><p>Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof.</p><p>Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings.</p><p>Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and soon in Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.</p><p><br></p><p><strong>About this role:</strong></p><p>Learning and Development Sr. Officer is responsible for developing, implementing, and overseeing comprehensive training programs and onboarding processes. This role ensures new employees are effectively integrated into the organization, and existing employees receive continuous development opportunities. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Training Program Development</strong> </p><ul><li>Design and develop comprehensive training programs that align with the organization's goals and objectives. </li><li>Create training materials, manuals, and presentations to support various learning initiatives. </li><li>Utilize a variety of training methodologies, techniques, and platforms (e.g., e-learning, in-person, workshops). </li></ul><p><strong>Needs Assessment and Analysis</strong> </p><ul><li>Conduct training needs assessments to identify skill gaps and areas for development. </li><li>Collaborate with department heads to understand specific training requirements and tailor programs accordingly. </li></ul><p><strong>Training Delivery</strong> </p><ul><li>Facilitate training sessions, workshops, and seminars for employees at all levels. </li><li>Engage participants through interactive and impactful training methods. </li><li>Ensure training content is relevant, up-to-date, and aligned with current best practices. </li></ul><p><strong>Evaluation and Improvement</strong> </p><ul><li>Assess the effectiveness of training programs through feedback, surveys, and performance metrics. </li><li>Continuously improve training materials and delivery methods based on evaluation results and industry trends. </li><li>Report on training outcomes and provide recommendations for enhancements. </li></ul><p><strong>Compliance and Record Keeping</strong> </p><ul><li>Ensure all training programs comply with relevant regulations and organizational policies. </li><li>Maintain accurate records of training activities, participant progress, and certifications. </li></ul><p><strong>Employee Development</strong> </p><ul><li>Support employee development initiatives by providing coaching, mentoring, and career development resources. </li><li>Promote a culture of continuous learning and professional growth within the organization. </li></ul><p><strong>Industry Trends and Best Practices</strong> </p><ul><li>Stay updated on industry trends, training technologies, and best practices in employee development. </li><li>Incorporate innovative approaches and tools into training and onboarding programs. </li></ul><p><br></p><p><strong>Education and Qualifications:</strong></p><ul><li>3–5 years of Proven experience in Training and Development, HR, Employee Engagement or similar role.</li><li>Proven experience in designing and delivering training programs.</li><li>Experience in creating training materials and resources.</li><li>Experience in developing and implementing onboarding programs.</li><li>Experience in Retail Company is highly preferred.</li><li>Excellent verbal and written communication skills.</li><li>Excellent interpersonal and communication skills.</li><li>Strong organizational and time management abilities.</li><li>Capacity to manage multiple tasks and prioritize effectively.</li><li>Familiarity with AI and design tools to enhance training Materials.</li><li>Proficiency in Microsoft Office Suite.</li><li>A bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field is required.</li><li>Certifications in TOT, Training Material Designing and Talent Development can be beneficial.</li></ul>
<p><strong>Who Are We</strong></p><p><br>HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.</p><p><br>HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.</p><p><br>Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank.</p> <p></p><p>Job Summary:</p><p>At Hala, the main responsibility of the Sanctions Officer is to conduct sanctions screening and investigations to identify potential sanctions matches, ensure timely regulatory compliance, support transaction monitoring and account controls, and maintain accurate documentation in accordance with internal policies and regulatory requirements.</p><p> </p><p>Job Responsibilities:</p><ul><li>Conduct sanctions name screening for new customers, existing customers, transactions, employees, and third parties.</li><li>Analyze alerts generated by screening systems and assess the level of match (False Match / True Match).</li><li>Conduct necessary investigations for potential matches and gather supporting evidence and information before escalating to the Sanctions Manager.</li><li>Execute instructions to stop or suspend transactions when required.</li><li>Update screening records and ensure complete and accurate documentation.</li><li>Implement freezing or temporary blocking of transactions or accounts upon confirmed matches, in accordance with approved policies and procedures.</li><li>Update and review approved sanctions lists within the system and ensure that any regulatory updates are reflected in a timely manner.</li><li>Maintain strict confidentiality of information related to sanctions cases.</li><li>Support the execution of requests from competent authorities related to specific sanctions cases, in accordance with approved authorities.</li><li>Contribute to the reduction of false positives by providing practical feedback to enhance screening criteria and parameters.</li><li>Conduct periodic rescreening of existing customers upon updates to sanctions lists or changes in customer data.</li><li>Support sanctions screening system effectiveness testing by reviewing samples and validating match results.</li></ul><p><strong>Education</strong></p><p>Bachelor’s Degree in Law, Finance, Business Administration or equivalent fields of studies</p><p>The education levels can be replaced by years of experience</p><p><strong>Experience</strong></p><p>2–4 years of experience in AML/CTF and sanctions</p><p><strong>Skills</strong></p><p><strong> </strong></p><p>Computer Skills: Advanced in Microsoft Office Tools</p><p>Languages: Fluent in English and Arabic</p><p>Solid knowledge of compliance and regulations</p><p><strong>Core Competencies</strong></p><p>Self-Actualization & Fulfilment: Proficiency Level – INTERMEDIATE</p><p>Team Synergy & Development: Proficiency Level - INTERMEDIATE</p><p>Entrepreneurial Mindset & Drive: Proficiency Level - INTERMEDIATE</p><p>Business Acumen & Diligence: Proficiency Level - INTERMEDIATE</p><p></p> <p> </p><strong>What We Offer You<br></strong><strong>We believe you will love working at HALA!</strong><ul><li>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.</li><li>We offer highly competitive compensation packages, including the potential for shares.</li><li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.</li><li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li><li>You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.</li></ul> <strong>If you think you have what it takes to join a remarkable team #apply_now </strong><p> </p>
<p><strong>About Flooss</strong></p><p><br></p><p>AL-AN Alkhaligia for Consumer Microfinance Company (Flooss) provides consumer microfinance solutions in Saudi Arabia and operates in the regulated financial sector under the supervision of the Saudi Central Bank (SAMA).</p><p><br></p><p>We are building a customer-focused, technology-enabled, and well-governed organization, and we are looking for talented professionals who will help shape its next stage of growth.</p><p><br></p><p><strong>Role Purpose</strong></p><p>Support the Company's Cybersecurity function in protecting information assets, customer data, and digital services by implementing and monitoring security controls, responding to incidents, and supporting compliance with SAMA and other applicable regulatory requirements.</p><p>The Cybersecurity Specialist will report to the Chief Information Security Officer (CISO) and work closely with the IT team, Risk, Compliance, and technology vendors.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>1. Security Monitoring & Incident Response</strong></p><ul><li>Monitor security alerts and events from the SIEM, endpoint protection, and other security tools, whether in-house or through an outsourced Security Operations Center (SOC).</li><li>Investigate and triage security incidents, and support containment, eradication, and recovery activities.</li><li>Document incidents and support the preparation of incident reports to management and regulators as required.</li><li>Follow up on threat intelligence and assess its relevance to the Company's environment.</li></ul><p><strong>2. Vulnerability & Threat Management</strong></p><ul><li>Conduct regular vulnerability scans and track remediation with the IT team and vendors.</li><li>Coordinate penetration tests and follow up on closure of findings.</li><li>Review security configurations of servers, networks, cloud services, and endpoints against approved baselines.</li><li>Support security reviews of new systems, changes, and integrations before go-live.</li></ul><p><strong>3. Identity & Access Management</strong></p><ul><li>Review user access rights and privileged accounts periodically.</li><li>Monitor privileged access activity and report anomalies.</li><li>Support the implementation of access control policies, including multi-factor authentication and least-privilege principles.</li></ul><p><strong>4. Governance, Risk & Compliance</strong></p><ul><li>Support compliance with the SAMA Cyber Security Framework, NCA Essential Cybersecurity Controls, and the Personal Data Protection Law (PDPL).</li><li>Help maintain cybersecurity policies, standards, and procedures.</li><li>Support cybersecurity risk assessments and maturity self-assessments.</li><li>Prepare evidence for internal audits and regulatory examinations, and track remediation of findings.</li><li>Support cybersecurity assessments of third parties and vendors.</li></ul><p><strong>5. Awareness & Reporting</strong></p><ul><li>Support cybersecurity awareness programs, including phishing simulations and employee training.</li><li>Prepare periodic reports and key metrics on the Company's cybersecurity posture for the CISO.</li><li>Maintain accurate documentation of security tools, configurations, and procedures.</li></ul><p><br></p><p><strong>Qualifications & Experience</strong></p><p><strong>Education</strong></p><ul><li>Bachelor's degree in Cybersecurity, Computer Science, Information Technology, Engineering, or a related field.</li></ul><p><strong>Experience</strong></p><ul><li>Minimum 3 years of experience in cybersecurity or information security.</li><li>Experience in financial services, fintech, or consumer finance is preferred.</li><li>Experience working in a SAMA-regulated entity is an advantage.</li></ul><p><strong>Professional Certifications</strong></p><ul><li>CompTIA Security+, CEH, or equivalent preferred.</li><li>CySA+, GIAC certifications (e.g., GSEC, GCIH), ISO 27001 Lead Implementer, or relevant cloud security certifications are an advantage.</li></ul><p><strong>Technical Skills</strong></p><p>Good knowledge and practical experience in:</p><ul><li>SIEM and security monitoring tools</li><li>Incident detection and response</li><li>Vulnerability scanning and management</li><li>Endpoint, network, and firewall security</li><li>Cloud security</li><li>Identity and access management (IAM/PAM)</li><li>Email and web security</li><li>Security configuration baselines and hardening</li></ul><p><strong>Regulatory & Compliance Knowledge</strong></p><ul><li>Knowledge of the SAMA Cyber Security Framework.</li><li>Familiarity with NCA cybersecurity controls and the Personal Data Protection Law (PDPL).</li><li>Familiarity with international standards such as ISO 27001 and NIST.</li></ul><p><strong>Personal Competencies</strong></p><ul><li>Strong analytical and investigative skills.</li><li>Ability to stay calm and act decisively during incidents.</li><li>Integrity and discretion in handling sensitive information.</li><li>Clear written and verbal communication.</li></ul><p><strong>Languages</strong></p><ul><li>Fluent in Arabic and English.</li></ul><p><strong>Nationality</strong></p><ul><li>Saudi national</li></ul><p><br></p>
<strong>Description<br><br></strong><strong>Job Purpose: <br><br></strong>The Quality Specialist includes mortality and morbidity reviews, focused reviews of practice and documentation, data collection and ownership and oversight of performance improvement project across the Fakeeh Health Care facility.<br><br><strong>Key Responsibilities And Duties<br><br></strong><ul><li>Clinical Reviews: Conducts detailed chart reviews for mortality and for morbidity triggers as delineated in both mortality review and morbidity review policies. Prepares agenda and minutes of the Fakeeh Health Care facility, M&MC, and responsible for display and presentation of cases during meetings of M&MC.</li><li>Documentation and Compliance: Performs qualitative review of documentation in EMR, ensuring proper documentation practices across the Fakeeh Health Care facility in compliance with clinical documentation policy.</li><li>Audit and Reporting: Generates and analyzes monthly audit reports, identifying discrepancies and areas for improvement catering to both internal Fakeeh Health Care facility standards and external regulatory requirements. Communicates findings to the Quality Risk Management (QRM), Chief Medical Officer (CMO), and other OUL and suggest actionable improvements.</li><li>Committee Involvement: Serves as an active member on selected committees.</li><li>Data Management: Essential part of validation process of new KPI’s and responsible for collection of manually collected KPI’s from assigned end users.</li><li>Privacy and Security Oversight: Continuously monitors the privacy and confidentiality of patient documents and information throughout the Fakeeh Health Care facility.</li><li>Accreditation and governmental Compliance: An essential member of the team that keeps Fakeeh Health Care facility in compliance with regulatory, governmental and accreditation standards.</li><li>Performance Improvement: Participates actively in projects aimed at continuous quality and safety improvements across the applicable Fakeeh Health Care facility </li><li>Training and Development: Contributes educational initiatives on audit processes, quality standards, and regulatory compliance. This includes conducting workshops on documentation accuracy, patient safety, and the effective use of patient feedback to drive service improvements. Facilitates ongoing professional development to keep staff updated on the latest practices in healthcare quality management and audit techniques.<br><br></li></ul><strong>All Fakeeh Care employees are responsible for continuous improvement, including:<br><br></strong><ul><li>Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.</li><li>Acts as major advocate for patients’ safety</li><li>Actively contributing to continuous improvement initiatives, within the scope of the role.</li><li>Adherence to safety protocols and proactively seeking to address any job-related safety concerns.</li><li>Maintaining strict confidentiality of all sensitive information accessed or encountered during work.</li><li>Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.</li><li>Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.</li><li>Completion of mandatory education as per the requirement, at least one month prior to expiration.<br><br></li></ul><strong>Requirements<br><br></strong><strong>Skills And Abilities<br><br></strong><ul><li>Quality Orientation: Committed to enhancing service quality and organizational standards.</li><li>Stress Management: Manages high-pressure situations effectively, maintaining focus and composure.</li><li>Responsibility: Takes ownership of duties and organizational goals; proactive in resolving issues.</li><li>Teamwork: Collaborates effectively to achieve shared objectives.</li><li>Adaptability: Responsive to changing environments and effectively manages transitions.</li><li>Customer Service Excellence: Ensures superior service delivery to enhance patient satisfaction.</li><li>Professional Knowledge: Deep understanding of job responsibilities and the broader organizational impact.</li><li>Mastering and practicing the following skills:</li><ul><li>Methods and processes of improvement </li><li>Data aggregation, validation, and analysis </li><li>Risk identification and management<br></li></ul></ul><strong>Experience:</strong> A minimum of 4 years' experience in the healthcare field, with at least 3 years in a QRM department in a large healthcare facility<br><br><strong>Education:</strong> Bachelor’s degree in healthcare field along with CPHQ certification. A master’s or postgraduate degree in Quality Management or related field is preferred.<br><br><strong>Language:</strong> Excellent command of verbal and written English and Arabic<br><br><strong>Licenses / Certifications:</strong> N/A
<strong>Description<br><br></strong><strong>Job Purpose: <br><br></strong>The Quality Specialist includes mortality and morbidity reviews, focused reviews of practice and documentation, data collection and ownership and oversight of performance improvement project across the Fakeeh Health Care facility.<br><br><strong>Key Responsibilities And Duties<br><br></strong><ul><li>Clinical Reviews: Conducts detailed chart reviews for mortality and for morbidity triggers as delineated in both mortality review and morbidity review policies. Prepares agenda and minutes of the Fakeeh Health Care facility, M&MC, and responsible for display and presentation of cases during meetings of M&MC.</li><li>Documentation and Compliance: Performs qualitative review of documentation in EMR, ensuring proper documentation practices across the Fakeeh Health Care facility in compliance with clinical documentation policy.</li><li>Audit and Reporting: Generates and analyzes monthly audit reports, identifying discrepancies and areas for improvement catering to both internal Fakeeh Health Care facility standards and external regulatory requirements. Communicates findings to the Quality Risk Management (QRM), Chief Medical Officer (CMO), and other OUL and suggest actionable improvements.</li><li>Committee Involvement: Serves as an active member on selected committees.</li><li>Data Management: Essential part of validation process of new KPI’s and responsible for collection of manually collected KPI’s from assigned end users.</li><li>Privacy and Security Oversight: Continuously monitors the privacy and confidentiality of patient documents and information throughout the Fakeeh Health Care facility.</li><li>Accreditation and governmental Compliance: An essential member of the team that keeps Fakeeh Health Care facility in compliance with regulatory, governmental and accreditation standards.</li><li>Performance Improvement: Participates actively in projects aimed at continuous quality and safety improvements across the applicable Fakeeh Health Care facility </li><li>Training and Development: Contributes educational initiatives on audit processes, quality standards, and regulatory compliance. This includes conducting workshops on documentation accuracy, patient safety, and the effective use of patient feedback to drive service improvements. Facilitates ongoing professional development to keep staff updated on the latest practices in healthcare quality management and audit techniques.<br><br></li></ul><strong>All Fakeeh Care employees are responsible for continuous improvement, including:<br><br></strong><ul><li>Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.</li><li>Acts as major advocate for patients’ safety</li><li>Actively contributing to continuous improvement initiatives, within the scope of the role.</li><li>Adherence to safety protocols and proactively seeking to address any job-related safety concerns.</li><li>Maintaining strict confidentiality of all sensitive information accessed or encountered during work.</li><li>Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.</li><li>Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.</li><li>Completion of mandatory education as per the requirement, at least one month prior to expiration.<br><br></li></ul><strong>Requirements<br><br></strong><strong>Skills And Abilities<br><br></strong><ul><li>Quality Orientation: Committed to enhancing service quality and organizational standards.</li><li>Stress Management: Manages high-pressure situations effectively, maintaining focus and composure.</li><li>Responsibility: Takes ownership of duties and organizational goals; proactive in resolving issues.</li><li>Teamwork: Collaborates effectively to achieve shared objectives.</li><li>Adaptability: Responsive to changing environments and effectively manages transitions.</li><li>Customer Service Excellence: Ensures superior service delivery to enhance patient satisfaction.</li><li>Professional Knowledge: Deep understanding of job responsibilities and the broader organizational impact.</li><li>Mastering and practicing the following skills:</li><ul><li>Methods and processes of improvement </li><li>Data aggregation, validation, and analysis </li><li>Risk identification and management<br></li></ul></ul><strong>Experience:</strong> A minimum of 4 years' experience in the healthcare field, with at least 3 years in a QRM department in a large healthcare facility<br><br><strong>Education:</strong> Bachelor’s degree in healthcare field along with CPHQ certification. A master’s or postgraduate degree in Quality Management or related field is preferred.<br><br><strong>Language:</strong> Excellent command of verbal and written English and Arabic<br><br><strong>Licenses / Certifications:</strong> N/A
<strong><strong>Job Title:<br><br></strong></strong>Customer Service Advisor (Arabic/English) Saudi Arabia- Riyadh<br><br><strong><strong>Job Description:<br><br></strong></strong>Join Concentrix Team today!<br><br><strong>Job Description<br><br></strong>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<br><br>Advisor I<br><br>مستشار خدمة العملاء - الأول<br><br><strong>نبذة عن الوظيفة<br><br></strong>مستشار خدمة العملاء – الأول يتواصل مع العملاء عبر المكالمات الواردة، والمكالمات الصادرة، أو من خلال المحادثات أو المراسلات حسب متطلبات العميل. يقدم هذا المنصب دعم خدمة العملاء وحل المشكلات الروتينية المتعلقة بمنتجات أو خدمات العميل.<br><br><strong>الوصف الوظيفي<br><br></strong>المسؤوليات الأساسية<br><br><ul><li> ضمان أن الخدمة المقدمة للعملاء تلبي مؤشرات الأداء (KPIs)</li><li> توضيح متطلبات العميل؛ التحقيق لفهم كامل، واستخدام أدوات وموارد الدعم لاتخاذ القرار المناسب وتقديم الحلول للعميل.</li><li> الاستماع بانتباه لاحتياجات ومخاوف العميل؛ إظهار التعاطف مع استحواذ الفرص لبناء علاقة مع العميل.</li><li> تحية العملاء بأسلوب لبق وودود واحترافي باستخدام الإجراءات المتفق عليها.</li><li> الاستمرار باكتساب المعلومات الخاصة بمنتجات أو خدمات العميل.</li><li> اتمام المهام بشكل كامل ودقيق، بما في ذلك توثيق الحسابات بالشكل المطلوب.</li><li> المشاركة في الأنشطة المصممة لتحسين رضا العملاء وأداء العمل.</li><li> تقديم منتجات وخدمات إضافية.</li><li> تتبع وتوثيق واسترداد المعلومات في قاعدة بيانات تتبع المكالمات.</li><li> الرد على استفسارات العملاء عن طريق الإحالة إلى المواد المنشورة، أو المصادر الثانوية، أو الاستعانة بالزملاء المعنيين.<br><br></li></ul><strong>متطلبات الوظيفة:<br><br></strong><ul><li> يفضل وجود شهاده جامعية, دبلوم<br><br></li></ul>يفضل وجود خبرة تتراوح بين ثلاثة إلى ستة أشهر.<br><br><ul><li> اللباقة الوضوح في طريقة التواصل.</li><li> مهارات قوية بأنظمة الكمبيوتر.</li><li> القدرة على التواصل بفعالية، كتابيًا وشفهيًا.</li><li> الاعتمادية والاهتمام القوي بالتفاصيل.</li><li> القدرة على القيام بمهام متعددة ضمن بيئة سريعة التغير، بما في ذلك القدرة على التكيف مع التغييرات بسرعة.</li><li> التحمل للعمل المتكرر في بيئة سريعة.</li><li> القدرة على العمل ضمن الفريق وكذلك بشكل مستقل.</li><li> التحلي بالصبر في جميع حالات التواصل والعملاء؛ بما في ذلك الحفاظ على نبرة وسلوك مهنيين ولطيفين.</li><li> القدرة على العمل ضمن نظام المناوبات حسب الحاجة.</li><li> بناءً على الموقع والبرنامج، قد تكون هناك حاجة لمهارات وخبرات إضافية.<br><br></li></ul>وصف مستوى العمل لدى صاحب الوظيفة المهارات الأساسية المطلوبة لأداء المهام الروتينية ضمن عمليات بسيطة ومستعد لاكتساب المعرفة الخاصة بالبرنامج أو المنتج. يعمل تحت إشراف دقيق وإجراءات واضحة. يبدأ في إظهار معرفة بالمصطلحات والمعايير والإجراءات الخاصة بالعميل. في المرحلة البدائية تكون مؤشرات الأداء تتأرجح دون أو بالقرب من مستويات أداء مستدامة للمقاييس.<br><br>إخلاء المسؤولية البيانات الواردة أعلاه تهدف إلى وصف عام لطبيعة العمل ومستوى العمل الذي يقوم به الأشخاص المكلفون بهذه الوظيفة. لا يُقصد بها أن تكون قائمة شاملة لجميع المسؤوليات والواجبات والمهارات المطلوبة للموظفين العاملين تحت هذا المسمى الوظيفي.<br><br>كونسينتريكس توفر فرصًا متساوية. تقوم كونسينتريكس بتقييم المتقدمين المؤهلين بغض النظر عن العرق أو اللون أو الدين أو الجنس أو الأصل الوطني أو العمر أو التوجه الجنسي أو الهوية أو حالة الإعاقة أو أي سمة قانونية محمية أخرى.<br><br><strong>نبذة عن الوظيفة<br><br></strong>مستشار خدمة العملاء – الأول يتواصل مع العملاء عبر المكالمات الواردة، والمكالمات الصادرة، أو من خلال المحادثات أو المراسلات حسب متطلبات العميل. يقدم هذا المنصب دعم خدمة العملاء وحل المشكلات الروتينية المتعلقة بمنتجات أو خدمات العميل.<br><br>الوصف الوظيفي مستشار خدمة العملاء الأول مسؤول عن ضمان تلبية الخدمة لمؤشرات الأداء، والتفاعل بروح مهنية وودودة مع العملاء لفهم متطلباتهم وتقديم الحلول المناسبة. يتطلب الدور التعامل بلباقة، والاعتماد على مهارات الحاسوب الفعالة، والقدرة على توثيق المعلومات بدقة. يجدر بالمتقدم للعمل أن يكون لديه خبرة من ثلاثة إلى ستة أشهر مع مهارات تواصل قوية وتحمل العمل ضمن بيئة سريعة التغير.
<strong>Description<br><br></strong><ul><li> Quality & Accreditation Alignment</li><li> Review, update, and align EMS policies and procedures with requirements of international accreditation bodies (JCIA, ACHS, ABBA’s).</li><li> Conduct regular gap analyses against accreditation standards and develop action plans for compliance.</li><li> Coordinate readiness activities for accreditation surveys, including documentation, staff preparation, and evidence collection.</li><li> Maintain updated knowledge of accreditation standards and regulatory requirements applicable to EMS.</li><li> Policy & Procedure Development</li><li> Draft, revise, and implement policies, procedures, and clinical guidelines in collaboration with EMS leadership.</li><li> Ensure documents are standardized, properly formatted, version controlled, and easily accessible.</li><li> Provide training and orientation to staff on updated or new policies.</li><li> Monitor and Compliance: </li><li> Performs qualitative review of documentation in EMR, ensuring proper documentation practices across the Fakeeh Health Care facility in compliance with clinical documentation policy,</li><li> Perform regular quality audits on EMS operations, clinical documentation, and patient safety practices.</li><li> Track key performance indicators (KPIs) related to EMS quality and safety, identify non-conformities and work with relevant departments to implement corrective and preventive actions.</li><li> Audit and Reporting: </li><li> Generates and analyzes monthly audit reports, identifying discrepancies and areas for improvement catering to both internal Fakeeh Health Care facility standards and external regulatory requirements.</li><li> Communicates findings to the Quality Risk Management (QRM), Chief Medical Officer (CMO), and other OUL and suggest actionable improvements.</li><li> Committee Involvement: </li><li> Serves as an active member of selected committees.</li><li> Data Management: </li><li> Essential part of validation process of new KPI’s and responsible for collection of manually collected KPI’s from assigned end users.</li><li> Privacy and Security Oversight: </li><li> Continuously monitors the privacy and confidentiality of patient documents and information throughout the Fakeeh Health Care Group.</li><li> Risk & Patient Safety Management</li><li> Monitor incident reports, near-misses, and adverse events; ensure timely follow-up and reporting in OVR system.</li><li> Support root cause analysis (RCA) and recommend system improvements to prevent recurrence.</li><li> Promote a safety culture across EMS staff through education and active engagement.</li><li> Data Management and Reporting: </li><li> Collect, analyze, and present quality data, trends, and dashboards for management decision-making.</li><li> Prepare and submit regular quality and compliance reports to the Quality Manager and senior leadership.</li><li> Support research and benchmarking activities for EMS quality improvement.</li><li> Training and Development: </li><li> Contributes educational initiatives on audit processes, quality standards, and regulatory compliance. This includes conducting workshops on documentation accuracy, patient safety, and the effective use of patient feedback to drive service improvements.</li><li> Facilitate ongoing professional development to keep staff updated on the latest practices in healthcare quality management and audit techniques.<br><br></li></ul><strong>Requirements<br><br></strong><strong>Skills and Abilities: <br><br></strong><ul><li> Committed to enhancing service quality and organizational standards.</li><li> Manage high-pressure situations effectively, maintaining focus and composure.</li><li> Takes ownership of duties and organizational goals; proactive in resolving issues.</li><li> Collaborates effectively to achieve shared objectives.</li><li> Responsive to changing environments and effectively manages transitions.</li><li> Ensures superior service delivery to enhance patient satisfaction.</li><li> Deep understanding of job responsibilities and the broader organizational impact.</li><li> Mastering and practicing the following skills:</li><li> Methods and processes of improvement</li><li> Data aggregation, validation, and analysis</li><li> Risk identification and management<br><br></li></ul><strong>Experience:</strong> Minimum of 3 years' experience in the healthcare field, with at least 2 years in a QRM department in a large healthcare facility<br><br><strong>Education</strong>: Bachelor’s degree in healthcare field preferred Emergency Medical Services degree along with CPHQ certification or higher<br><br><strong>Language</strong>: Excellent command of oral and written English and Arabic.
<p><strong>Role Description</strong></p><p>We are seeking a detail-oriented and proactive <strong>Purchase Specialist</strong> to manage our end-to-end procurement cycle, vendor relations, and key financial/administrative support tasks. In this dual role, you will ensure seamless inventory levels, handle local and international shipping logistics, process accounts payable, and maintain accurate financial and utility records.</p><p><br></p><p><strong>Qualifications</strong></p><p>· <strong>End-to-End Procurement:</strong> Manage the entire procurement cycle, from processing internal purchase requests to issuing official Purchase Orders (POs).</p><p>· <strong>Supplier Management:</strong> Identify, vet, and negotiate with local and international suppliers to secure optimal terms on price, quality, and delivery.</p><p>· <strong>Inventory Control:</strong> Oversee general inventory (GE), monitor stock levels, anticipate future needs, and place orders proactively to prevent shortages—especially for items with long lead times.</p><p>· <strong>Cost Tracking:</strong> Maintain and update current item costs in a shared Excel file to ensure budget transparency.</p><p>· <strong>Shipping & Freight:</strong> Coordinate all logistics and shipping activities, liaise with freight forwarders, and manage shipping documentation.</p><p>· <strong>Regulatory Compliance:</strong> Ensure compliance with customs clearance procedures, including SABER certification and the handling of dangerous goods where applicable.</p><p>· <strong>Travel Coordination:</strong> Book air and bus tickets as instructed by relevant parties.</p><p>· <strong>Vendor Invoicing & Reconciliation:</strong> Collect vendor invoices, record them in Zoho, and perform monthly or quarterly reconciliations of vendor statements.</p><p>· <strong>Petty Cash & Payments:</strong> Process payments from the petty cash bank account, review petty cash expenses against submitted invoices, and assist the accountant with data entry (especially during heavy workloads such as VAT, Zakat, and audit-engaged months).</p><p>· <strong>Utilities Management:</strong> Update the monthly utilities bill tracking file, inform management of upcoming due dates, and process payments promptly to prevent service suspensions.</p><p>· <strong>Record Keeping:</strong> Maintain accurate records and reporting for all procurement, logistics, and supplier payment requests.</p><p><br></p><p><strong>Qualifications & Requirements</strong></p><p>· Proven experience as a Procurement Officer, Inventory Controller, or in a similar administrative/finance support role.</p><p>· Proficiency with Zoho and advanced Excel skills (managing trackers, cost sheets, and utility logs).</p><p>· Familiarity with local and international shipping, customs clearance, and compliance procedures (such as SABER certification).</p><p>· Strong organisational skills with the ability to manage multiple tasks, from petty cash reconciliation to vendor negotiations.</p><p>· Fluent in Arabic and English, both written and verbal.</p><p><br></p><p><br></p><p><strong>Our Commitment to Disability Inclusion & Equal Opportunity</strong></p><p>At Green Earth Lux, we believe that true innovation and operational excellence stem from a diverse and inclusive workforce. We are deeply committed to fostering an accessible, barrier-free workplace where people with disabilities are welcomed, valued, and empowered to thrive.</p><p><br></p><p><strong>Why Disability Inclusion Matters to Our Business:</strong></p><ul><li>Driving Innovation: Diverse perspectives enhance our problem-solving capabilities, enabling us to design better engineering solutions and deliver superior service to our clients.</li><li>Unlocking Top Talent: Talented professionals come from all backgrounds and abilities. Removing barriers ensures we attract, retain, and elevate the best minds in the industry.</li></ul><p><br></p>
<strong><strong>Job Title:<br><br></strong></strong>Customer Service Advisor (Arabic/English) Saudi Arabia- Riyadh<br><br><strong><strong>Job Description:<br><br></strong></strong>Join Concentrix Team today!<br><br><strong>Job Description<br><br></strong>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<br><br>Advisor I<br><br>مستشار خدمة العملاء - الأول<br><br><strong>نبذة عن الوظيفة<br><br></strong>مستشار خدمة العملاء – الأول يتواصل مع العملاء عبر المكالمات الواردة، والمكالمات الصادرة، أو من خلال المحادثات أو المراسلات حسب متطلبات العميل. يقدم هذا المنصب دعم خدمة العملاء وحل المشكلات الروتينية المتعلقة بمنتجات أو خدمات العميل.<br><br><strong>الوصف الوظيفي<br><br></strong>المسؤوليات الأساسية<br><br><ul><li> ضمان أن الخدمة المقدمة للعملاء تلبي مؤشرات الأداء (KPIs)</li><li> توضيح متطلبات العميل؛ التحقيق لفهم كامل، واستخدام أدوات وموارد الدعم لاتخاذ القرار المناسب وتقديم الحلول للعميل.</li><li> الاستماع بانتباه لاحتياجات ومخاوف العميل؛ إظهار التعاطف مع استحواذ الفرص لبناء علاقة مع العميل.</li><li> تحية العملاء بأسلوب لبق وودود واحترافي باستخدام الإجراءات المتفق عليها.</li><li> الاستمرار باكتساب المعلومات الخاصة بمنتجات أو خدمات العميل.</li><li> اتمام المهام بشكل كامل ودقيق، بما في ذلك توثيق الحسابات بالشكل المطلوب.</li><li> المشاركة في الأنشطة المصممة لتحسين رضا العملاء وأداء العمل.</li><li> تقديم منتجات وخدمات إضافية.</li><li> تتبع وتوثيق واسترداد المعلومات في قاعدة بيانات تتبع المكالمات.</li><li> الرد على استفسارات العملاء عن طريق الإحالة إلى المواد المنشورة، أو المصادر الثانوية، أو الاستعانة بالزملاء المعنيين.<br><br></li></ul><strong>متطلبات الوظيفة:<br><br></strong><ul><li> يفضل وجود شهاده جامعية, دبلوم<br><br></li></ul>يفضل وجود خبرة تتراوح بين ثلاثة إلى ستة أشهر.<br><br><ul><li> اللباقة الوضوح في طريقة التواصل.</li><li> مهارات قوية بأنظمة الكمبيوتر.</li><li> القدرة على التواصل بفعالية، كتابيًا وشفهيًا.</li><li> الاعتمادية والاهتمام القوي بالتفاصيل.</li><li> القدرة على القيام بمهام متعددة ضمن بيئة سريعة التغير، بما في ذلك القدرة على التكيف مع التغييرات بسرعة.</li><li> التحمل للعمل المتكرر في بيئة سريعة.</li><li> القدرة على العمل ضمن الفريق وكذلك بشكل مستقل.</li><li> التحلي بالصبر في جميع حالات التواصل والعملاء؛ بما في ذلك الحفاظ على نبرة وسلوك مهنيين ولطيفين.</li><li> القدرة على العمل ضمن نظام المناوبات حسب الحاجة.</li><li> بناءً على الموقع والبرنامج، قد تكون هناك حاجة لمهارات وخبرات إضافية.<br><br></li></ul>وصف مستوى العمل لدى صاحب الوظيفة المهارات الأساسية المطلوبة لأداء المهام الروتينية ضمن عمليات بسيطة ومستعد لاكتساب المعرفة الخاصة بالبرنامج أو المنتج. يعمل تحت إشراف دقيق وإجراءات واضحة. يبدأ في إظهار معرفة بالمصطلحات والمعايير والإجراءات الخاصة بالعميل. في المرحلة البدائية تكون مؤشرات الأداء تتأرجح دون أو بالقرب من مستويات أداء مستدامة للمقاييس.<br><br>إخلاء المسؤولية البيانات الواردة أعلاه تهدف إلى وصف عام لطبيعة العمل ومستوى العمل الذي يقوم به الأشخاص المكلفون بهذه الوظيفة. لا يُقصد بها أن تكون قائمة شاملة لجميع المسؤوليات والواجبات والمهارات المطلوبة للموظفين العاملين تحت هذا المسمى الوظيفي.<br><br>كونسينتريكس توفر فرصًا متساوية. تقوم كونسينتريكس بتقييم المتقدمين المؤهلين بغض النظر عن العرق أو اللون أو الدين أو الجنس أو الأصل الوطني أو العمر أو التوجه الجنسي أو الهوية أو حالة الإعاقة أو أي سمة قانونية محمية أخرى.<br><br><strong>نبذة عن الوظيفة<br><br></strong>مستشار خدمة العملاء – الأول يتواصل مع العملاء عبر المكالمات الواردة، والمكالمات الصادرة، أو من خلال المحادثات أو المراسلات حسب متطلبات العميل. يقدم هذا المنصب دعم خدمة العملاء وحل المشكلات الروتينية المتعلقة بمنتجات أو خدمات العميل.<br><br>الوصف الوظيفي مستشار خدمة العملاء الأول مسؤول عن ضمان تلبية الخدمة لمؤشرات الأداء، والتفاعل بروح مهنية وودودة مع العملاء لفهم متطلباتهم وتقديم الحلول المناسبة. يتطلب الدور التعامل بلباقة، والاعتماد على مهارات الحاسوب الفعالة، والقدرة على توثيق المعلومات بدقة. يجدر بالمتقدم للعمل أن يكون لديه خبرة من ثلاثة إلى ستة أشهر مع مهارات تواصل قوية وتحمل العمل ضمن بيئة سريعة التغير.
<strong><strong>Job Title:<br><br></strong></strong>Customer Service Advisor (Arabic/English) Saudi Arabia- Riyadh<br><br><strong><strong>Job Description:<br><br></strong></strong>Join Concentrix Team today!<br><br><strong>Job Description<br><br></strong>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<br><br>Advisor I<br><br>مستشار خدمة العملاء - الأول<br><br><strong>نبذة عن الوظيفة<br><br></strong>مستشار خدمة العملاء – الأول يتواصل مع العملاء عبر المكالمات الواردة، والمكالمات الصادرة، أو من خلال المحادثات أو المراسلات حسب متطلبات العميل. يقدم هذا المنصب دعم خدمة العملاء وحل المشكلات الروتينية المتعلقة بمنتجات أو خدمات العميل.<br><br><strong>الوصف الوظيفي<br><br></strong>المسؤوليات الأساسية<br><br><ul><li> ضمان أن الخدمة المقدمة للعملاء تلبي مؤشرات الأداء (KPIs)</li><li> توضيح متطلبات العميل؛ التحقيق لفهم كامل، واستخدام أدوات وموارد الدعم لاتخاذ القرار المناسب وتقديم الحلول للعميل.</li><li> الاستماع بانتباه لاحتياجات ومخاوف العميل؛ إظهار التعاطف مع استحواذ الفرص لبناء علاقة مع العميل.</li><li> تحية العملاء بأسلوب لبق وودود واحترافي باستخدام الإجراءات المتفق عليها.</li><li> الاستمرار باكتساب المعلومات الخاصة بمنتجات أو خدمات العميل.</li><li> اتمام المهام بشكل كامل ودقيق، بما في ذلك توثيق الحسابات بالشكل المطلوب.</li><li> المشاركة في الأنشطة المصممة لتحسين رضا العملاء وأداء العمل.</li><li> تقديم منتجات وخدمات إضافية.</li><li> تتبع وتوثيق واسترداد المعلومات في قاعدة بيانات تتبع المكالمات.</li><li> الرد على استفسارات العملاء عن طريق الإحالة إلى المواد المنشورة، أو المصادر الثانوية، أو الاستعانة بالزملاء المعنيين.<br><br></li></ul><strong>متطلبات الوظيفة:<br><br></strong><ul><li> يفضل وجود شهاده جامعية, دبلوم<br><br></li></ul>يفضل وجود خبرة تتراوح بين ثلاثة إلى ستة أشهر.<br><br><ul><li> اللباقة الوضوح في طريقة التواصل.</li><li> مهارات قوية بأنظمة الكمبيوتر.</li><li> القدرة على التواصل بفعالية، كتابيًا وشفهيًا.</li><li> الاعتمادية والاهتمام القوي بالتفاصيل.</li><li> القدرة على القيام بمهام متعددة ضمن بيئة سريعة التغير، بما في ذلك القدرة على التكيف مع التغييرات بسرعة.</li><li> التحمل للعمل المتكرر في بيئة سريعة.</li><li> القدرة على العمل ضمن الفريق وكذلك بشكل مستقل.</li><li> التحلي بالصبر في جميع حالات التواصل والعملاء؛ بما في ذلك الحفاظ على نبرة وسلوك مهنيين ولطيفين.</li><li> القدرة على العمل ضمن نظام المناوبات حسب الحاجة.</li><li> بناءً على الموقع والبرنامج، قد تكون هناك حاجة لمهارات وخبرات إضافية.<br><br></li></ul>وصف مستوى العمل لدى صاحب الوظيفة المهارات الأساسية المطلوبة لأداء المهام الروتينية ضمن عمليات بسيطة ومستعد لاكتساب المعرفة الخاصة بالبرنامج أو المنتج. يعمل تحت إشراف دقيق وإجراءات واضحة. يبدأ في إظهار معرفة بالمصطلحات والمعايير والإجراءات الخاصة بالعميل. في المرحلة البدائية تكون مؤشرات الأداء تتأرجح دون أو بالقرب من مستويات أداء مستدامة للمقاييس.<br><br>إخلاء المسؤولية البيانات الواردة أعلاه تهدف إلى وصف عام لطبيعة العمل ومستوى العمل الذي يقوم به الأشخاص المكلفون بهذه الوظيفة. لا يُقصد بها أن تكون قائمة شاملة لجميع المسؤوليات والواجبات والمهارات المطلوبة للموظفين العاملين تحت هذا المسمى الوظيفي.<br><br>كونسينتريكس توفر فرصًا متساوية. تقوم كونسينتريكس بتقييم المتقدمين المؤهلين بغض النظر عن العرق أو اللون أو الدين أو الجنس أو الأصل الوطني أو العمر أو التوجه الجنسي أو الهوية أو حالة الإعاقة أو أي سمة قانونية محمية أخرى.<br><br><strong>نبذة عن الوظيفة<br><br></strong>مستشار خدمة العملاء – الأول يتواصل مع العملاء عبر المكالمات الواردة، والمكالمات الصادرة، أو من خلال المحادثات أو المراسلات حسب متطلبات العميل. يقدم هذا المنصب دعم خدمة العملاء وحل المشكلات الروتينية المتعلقة بمنتجات أو خدمات العميل.<br><br>الوصف الوظيفي مستشار خدمة العملاء الأول مسؤول عن ضمان تلبية الخدمة لمؤشرات الأداء، والتفاعل بروح مهنية وودودة مع العملاء لفهم متطلباتهم وتقديم الحلول المناسبة. يتطلب الدور التعامل بلباقة، والاعتماد على مهارات الحاسوب الفعالة، والقدرة على توثيق المعلومات بدقة. يجدر بالمتقدم للعمل أن يكون لديه خبرة من ثلاثة إلى ستة أشهر مع مهارات تواصل قوية وتحمل العمل ضمن بيئة سريعة التغير.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Support HR with an expert analysis on HR programs, policy, processes, study, analysis and systems. Provide recommendations for the improvement of HR management activities. Perform various supporting responsibilities aiming to provide timely and effective deliverables related to HR issues. Ensure all HR programs are accomplished in compliance with strategies and operational priorities. Plan, schedule, implement and contribute in HR activities to support operations.</p><p><b>COMMUNICATION</b></p><ul><li>Internal : Report and refer on a regular basis with hierarchy. Implement pertinent policies, exchange information, discuss and know relevant KPIs/performance parameters. Provide service to other organizations.</li><li>External: N/A</li></ul><p><b>KEY DUTIES AND RESPONSIBILITIES</b></p><ul><li>Conduct various HR analyses, create and provide insights on HR policies, processes and systems and find out the gaps, interpret data, wherever possible compare against benchmark practices and make recommendations for improvement.</li><li>Organize and maintain a schedule of policies, processes and systems to be implemented or updated within HR system and ensure that relevant assessments and consultations have been secured. Operate, maintain and update the HR systems.</li><li>Deals with queries or requests from reporting officer, stake holders and clarifies on analysis, data, reports, HR policies, processes and systems.</li><li>Participate in various planning activities, assessments, surveys, and studies and create various reports and presentation. Provide support in analyses, studies and devises recommendation for the resolution of unique issues or cases pertaining unit function, and systems, suggests best solution to address the issues.</li><li>Contribute in developing, formulating various policies and procedures. Secure necessary approvals, implement and evaluate such policies and procedures periodically for the effectiveness.</li><li>Conduct Impact analysis of previously implemented organizational changes and provide recommendations for future HR direction.</li><li>Participate in budgeting, workforce planning, Talent acquisition, Talent development, Organization development, Compensation & Benefits, Succession Planning, HR Policies and Procedures, employee engagement etc…and provide analysis. Carry out regular performance, predictive analysis and various business analysis and generate reports to ensure the department decisions are supported by data, dashboard and documents.</li><li>Ensure the work of OM systems, approved organization structure, positions, level of authority, work flow, records, programs, and other SAP-ERP/ computer-related works have updated and maintained appropriately.</li><li>Analyse, monitor and conduct quality control on the function System, processes, documents and records. Update all internal control tools and ensure internal controls are well maintained.</li><li>Participate in organizational effectiveness interventions, change management initiatives and implement the changes. Support HRIS short term and long-term programs and participate in the change management.</li><li>Participate and contribute in enhancing existing HR processes, identify bottlenecks, identify redundancy and risks and make recommendations. Oversee all system upgrades and system additions in partnership with the HRIS.</li><li>Collaborates with HR team to identify system improvements and enhancements; recommends and implements solutions. Support process improvement, change management and process reengineering projects.</li><li>Analyse organizational, occupational, and industrial data to facilitate organizational functions and provide technical information on business and industry.</li><li>Co-ordinate with the HR Information System and advice on the organizational charts to confirm the accuracy of job titles, supervisory responsibility, line of authority. Participate effectively in developing, coordinating and reviewing Competency mapping processes in coordination with Training & Development team.</li><li>Calculate, compile and record various manpower/workforce planning data and estimating the optimum number of people required on short term and long-term basis. Participates and provide professional inputs on Human Resources Projects and organization interventions and Organization Development projects.</li><li>Perform other job-related duties as assigned by the direct Supervisor.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Bachelor Degree in Human Resource, Business Administration or equivalent.</li><li>Professional Certification from Chartered Institute. Example: CIPD, SHRM.</li></ul><p><br></p></div>
<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Tamara</h3>
<p style="margin:0 0 12px; ************;">Tamara is a leading fintech platform in Saudi Arabia and the GCC region, focused on building a customer-centric financial super-app. The company serves millions of users and partners with global and regional brands such as SHEIN, Jarir, noon, IKEA, and Amazon, alongside small and medium businesses. As Saudi Arabia’s first fintech unicorn, Tamara is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, and *********, among others. The company operates from its headquarters in Riyadh, Saudi Arabia, with additional regional and global support offices.</p>
<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">The Role of Head of AML</h3>
<p style="margin:0 0 12px; ************;">Tamara is seeking a Saudi National to serve as the Head of Anti-Money Laundering (AML) in Riyadh. This full-time role involves leading and managing the overall operations, activities, and responsibilities of the AML/CTF Department. The Head of AML will report administratively to the Chief Executive Officer (CEO) and functionally to the Audit Committee. The primary responsibility is to develop, implement, and maintain the company’s Anti-Money Laundering, Counter-Terrorist Financing, and Proliferation Financing (AML/CTF/PF) framework in Saudi Arabia, ensuring compliance with relevant laws and regulations.</p>
<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3>
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<li style="margin:0 0 6px;">Develop, implement, monitor, and continuously enhance the company’s AML/CTF/PF framework and controls to ensure effectiveness and alignment with regulatory requirements.</li>
<li style="margin:0 0 6px;">Lead and oversee the AML/CTF Unit’s activities, ensuring effective performance and prompt addressing of control or process deficiencies.</li>
<li style="margin:0 0 6px;">Develop, maintain, and periodically review AML/CTF/PF policies, procedures, standards, and operating controls to reflect regulatory developments, emerging risks, and industry practices.</li>
<li style="margin:0 0 6px;">Oversee the identification and assessment of money laundering, terrorist financing, and proliferation financing risks across the company’s operations.</li>
<li style="margin:0 0 6px;">Build and maintain effective relationships with internal stakeholders, providing guidance on AML/CTF/PF risks, regulatory requirements, and new initiatives.</li>
<li style="margin:0 0 6px;">Oversee sanctions, Targeted Financial Sanctions, and politically exposed person screening controls, including alert investigation, escalation, and regulatory reporting.</li>
<li style="margin:0 0 6px;">Provide regular reports to the CEO and Audit Committee on AML/CTF/PF risk exposure, control effectiveness, and remediation actions.</li>
<li style="margin:0 0 6px;">Oversee transaction monitoring mechanisms, ensuring effective rule tuning, threshold settings, and scenario management.</li>
<li style="margin:0 0 6px;">Ensure appropriate investigation of unusual activities and accurate, confidential, and timely submission of suspicious transaction or activity reports to the Saudi Financial Intelligence Unit.</li>
<li style="margin:0 0 6px;">Act as the primary point of contact for AML/CTF/PF matters, coordinating responses to requests, inspections, and inquiries from SAMA, SAFIU, and other authorities.</li>
<li style="margin:0 0 6px;">Manage and develop the AML/CTF team, establishing clear responsibilities and performance expectations, and ensuring adequate resources and capabilities.</li>
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<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications and Experience</h3>
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<li style="margin:0 0 6px;">Demonstrated experience of 5-10 years in Anti-Money Laundering and Counter-Terrorist Financing.</li>
<li style="margin:0 0 6px;">In-depth knowledge of the Saudi Anti-Money Laundering Law, its Implementing Regulations, SAMA requirements, SAFIU reporting obligations, and applicable Targeted Financial Sanctions requirements.</li>
<li style="margin:0 0 6px;">Proven ability to work closely with business and control functions to identify and assess financial-crime risks.</li>
<li style="margin:0 0 6px;">Experience in implementing effective controls and remediating identified gaps.</li>
<li style="margin:0 0 6px;">Strong leadership skills to manage and develop a dedicated AML/CTF team.</li>
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<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Compliance and Risk Management</h3>
<p style="margin:0 0 12px; ************;">The Head of AML will ensure compliance with the Saudi Anti-Money Laundering Law and its Implementing Regulations, SAMA requirements, SAFIU reporting obligations, and applicable Targeted Financial Sanctions requirements. This role involves promoting a strong culture of AML/CTF/PF compliance across the company and ensuring effective controls are consistently implemented.</p>
<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3>
<p style="margin:0 0 12px; ************;">Candidates interested in this full-time position are invited to apply. Salary details will be discussed during the interview process.</p>