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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Position Title</span><p><span><strong>Landscaping Manager</strong></span></p><br><span>Department</span><p><span>Engineering</span></p><br><span>Reports To</span><p><span>Director of Engineering</span></p><br><span>Position Purpose</span><p><span>The Landscaping Manager is responsible for preserving and enhancing the natural beauty of Miraval The Red Sea through the planning, maintenance, and continuous improvement of all landscaped areas across the resort. This role ensures that gardens, outdoor spaces, pathways, wellness environments, and surrounding landscapes reflect Miraval's commitment to mindfulness, sustainability, and exceptional guest experiences.</span></p><br><p><span>The Landscaping Manager leads the landscaping team, oversees horticultural operations, irrigation systems, seasonal planting programs, and landscape contractors while ensuring compliance with environmental standards, sustainability initiatives, and luxury hospitality expectations.</span></p><br><span>Key Responsibilities</span><span>Landscape Operations</span><ul><li><span>Manage the daily operations of all landscaped areas, gardens, lawns, trees, shrubs, and ornamental plants throughout the resort.</span></li><li><span>Develop and implement preventive landscape maintenance schedules to ensure healthy and visually appealing outdoor spaces.</span></li><li><span>Monitor the condition of plants and landscapes, identifying opportunities for improvement and timely corrective action.</span></li><li><span>Ensure pathways, meditation gardens, outdoor wellness areas, arrival experience, villas, public spaces, and back-of-house landscapes remain immaculate.</span></li><li><span>Coordinate seasonal planting, pruning, fertilization, pest control, and landscape enhancement projects.</span></li><li><span>Ensure irrigation systems operate efficiently and support water conservation initiatives.</span></li></ul><span>Leadership</span><ul><li><span>Lead, coach, motivate, and develop the landscaping team through regular training and performance management.</span></li><li><span>Prepare work schedules and allocate resources to meet operational priorities.</span></li><li><span>Conduct daily briefings and ensure colleagues understand departmental objectives and safety requirements.</span></li><li><span>Foster a culture of collaboration, accountability, and continuous improvement.</span></li></ul><span>Sustainability & Environmental Stewardship</span><ul><li><span>Support Miraval's sustainability initiatives by promoting environmentally responsible landscaping practices.</span></li><li><span>Optimize water usage through efficient irrigation management and drought-tolerant planting where appropriate.</span></li><li><span>Reduce waste through composting, recycling green waste, and responsible use of fertilizers and chemicals.</span></li><li><span>Collaborate with the resort Green Team and other departments on environmental initiatives.</span></li></ul><span>Guest Experience</span><ul><li><span>Ensure outdoor environments consistently deliver a tranquil, wellness-focused, and luxurious guest experience.</span></li><li><span>Respond promptly to guest concerns relating to landscaping and outdoor environments.</span></li><li><span>Work closely with Rooms, Spa, Wellness, Recreation, Food & Beverage, and Events teams to support guest activities and special functions.</span></li></ul><span>Financial Management</span><ul><li><span>Prepare and manage departmental budgets.</span></li><li><span>Monitor landscaping expenses and control operating costs without compromising quality.</span></li><li><span>Forecast plant replacement, equipment requirements, and seasonal maintenance expenditures.</span></li><li><span>Manage inventory of landscaping materials, tools, fertilizers, and equipment.</span></li></ul><span>Vendor & Contractor Management</span><ul><li><span>Manage landscape contractors and specialist vendors.</span></li><li><span>Evaluate contractor performance and ensure work meets Hyatt and Miraval quality standards.</span></li><li><span>Source plants, materials, and equipment from approved suppliers while maintaining cost efficiency.</span></li></ul><span>Health, Safety & Compliance</span><ul><li><span>Ensure compliance with Hyatt policies, local regulations, environmental legislation, and occupational health & safety standards.</span></li><li><span>Maintain safe operation of landscaping equipment and machinery.</span></li><li><span>Ensure proper storage and handling of fertilizers, pesticides, and hazardous materials.</span></li><li><span>Conduct regular safety inspections and risk assessments.</span></li></ul><span>Administration</span><ul><li><span>Maintain accurate maintenance records, landscape inventories, irrigation schedules, and equipment logs.</span></li><li><span>Prepare monthly reports on landscaping performance, sustainability initiatives, water consumption, and budget status.</span></li><li><span>Participate in CAPEX planning for landscape improvement projects.</span></li></ul><br><b>Qualifications:</b><br><span>Qualifications</span><span>Education</span><ul><li><span>Diploma or Bachelor's Degree in Horticulture, Landscape Management, Agriculture, Environmental Science, or a related field.</span></li></ul><span>Experience</span><ul><li><span>Minimum 5 years of progressive experience in landscaping or horticulture operations within luxury hotels, resorts, golf courses, or large-scale hospitality developments.</span></li><li><span>Minimum 2 years in a managerial or supervisory leadership role.</span></li><li><span>Experience managing irrigation systems and landscape maintenance programs.</span></li><li><span>Experience in arid climate landscaping is highly desirable.</span></li><li><span>Previous Hyatt or luxury hospitality experience is an advantage.</span></li></ul><span>Technical Knowledge</span><ul><li><span>Landscape design and maintenance.</span></li><li><span>Horticulture and plant care.</span></li><li><span>Irrigation systems and water management.</span></li><li><span>Pest and disease management.</span></li><li><span>Sustainable landscaping practices.</span></li><li><span>Budget planning and cost control.</span></li><li><span>Contractor management.</span></li><li><span>Microsoft Office applications.</span></li></ul><span>Competencies</span><span>Leadership</span><ul><li><span>Inspires and develops colleagues.</span></li><li><span>Leads by example with integrity and accountability.</span></li><li><span>Builds high-performing teams.</span></li><li><span>Coaches and provides constructive feedback.</span></li><li><span>Drives continuous improvement.</span></li></ul><span>Functional Competencies</span><ul><li><span>Strong horticultural knowledge.</span></li><li><span>Landscape planning and maintenance expertise.</span></li><li><span>Budget management.</span></li><li><span>Project coordination.</span></li><li><span>Vendor relationship management.</span></li><li><span>Sustainability awareness.</span></li><li><span>Problem-solving and analytical skills.</span></li><li><span>Excellent organizational abilities.</span></li></ul><span>Interpersonal Competencies</span><ul><li><span>Excellent communication skills.</span></li><li><span>Strong collaboration across departments.</span></li><li><span>Guest-focused mindset.</span></li><li><span>Adaptability and resilience.</span></li><li><span>Professional presentation and demeanor.</span></li></ul><span>Physical Requirements</span><ul><li><span>Able to work outdoors for extended periods in varying weather conditions.</span></li><li><span>Frequently walk extensive resort grounds.</span></li><li><span>Ability to inspect landscaped areas across the property.</span></li><li><span>Occasionally lift and carry landscaping materials and equipment.</span></li><li><span>Flexibility to work weekends, holidays, and varying shifts based on operational needs.</span></li></ul><span>Working Conditions</span><ul><li><span>Primarily outdoor working environment.</span></li><li><span>Exposure to heat, humidity, dust, and seasonal weather conditions.</span></li><li><span>Requires regular movement throughout the resort.</span></li><li><span>May be required to respond to urgent operational situations outside normal working hours.</span></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" 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Preferred candidate </h2>
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<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.<br><br><b>About the Role</b><p>We are seeking a skilled and reliable <b>General Mechanic</b> to join our hotel’s Engineering & Maintenance team. In this role, you will support the smooth operation of the property by ensuring all hotel facilities, equipment, and systems are well-maintained and functioning efficiently. Your work will directly contribute to the comfort, safety, and satisfaction of our guests and colleagues.</p><br><br><b>What You Will Do</b><ul><li>Perform routine maintenance and repair work on hotel equipment, guest rooms, back-of-house facilities, and building systems.</li><li>Diagnose mechanical issues related to HVAC units, pumps, engines, kitchen equipment, laundry machinery, and other hotel-related systems.</li><li>Respond promptly to maintenance requests from guests and hotel departments.</li><li>Conduct regular inspections to identify potential issues and recommend preventive maintenance actions.</li><li>Repair or replace mechanical components to ensure equipment meets safety and operational standards.</li><li>Maintain accurate service logs, repair records, and maintenance reports.</li><li>Ensure a safe, clean, and organized workshop and maintenance area.</li><li>Support hotel operations during emergencies, equipment failures, or special events.</li></ul><b>What You Bring</b><ul><li>High school diploma or technical training in mechanics, engineering, or a related field.</li><li>Previous experience as a General Mechanic, preferably within a hotel or hospitality environment.</li><li>Strong understanding of mechanical systems, engines, HVAC, pumps, electrical components, and hydraulics.</li><li>Ability to use diagnostic tools and mechanical repair equipment.</li><li>Strong troubleshooting and problem‑solving skills.</li><li>Ability to work under pressure and handle multiple tasks in a fast-paced hotel environment.</li><li>Commitment to safety, teamwork, and high-quality workmanship.</li></ul><p><b>Preferred:</b></p><br><br><ul><li>Experience in hotel engineering or facility maintenance.</li><li>Knowledge of basic electrical, plumbing, or carpentry work.</li><li>Certifications in mechanical or technical trades.</li></ul><b>What We Offer</b><ul><li>Competitive salary in a <b>tax‑free environment</b>.</li><li><b>Housing and transportation</b> provided.</li><li><b>30 days of vacation</b> plus public holidays.</li><li><b>Paid home leave tickets</b>.</li><li><b>Complimentary meals</b> and <b>uniform cleaning</b>.</li><li><b>Medical and life insurance</b> coverage.</li><li>Access to our <b>Employee Assistance Program</b> and <b>worldwide complimentary room nights</b>.</li><li><b>Opportunities for growth and development</b> within the hotel and wider hospitality network.</li></ul><b>Schedule & Hours</b><p>This is a <b>full-time operational role</b> in a hotel environment. Working hours may include <b>early mornings, evenings, weekends, and holidays</b>, depending on business levels and maintenance needs.</p><br><br><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.<br><br><b>About the Role</b><p>We are seeking a skilled and reliable <b>General Mechanic</b> to join our hotel’s Engineering & Maintenance team. In this role, you will support the smooth operation of the property by ensuring all hotel facilities, equipment, and systems are well-maintained and functioning efficiently. Your work will directly contribute to the comfort, safety, and satisfaction of our guests and colleagues.</p><br><br><b>What You Will Do</b><ul><li>Perform routine maintenance and repair work on hotel equipment, guest rooms, back-of-house facilities, and building systems.</li><li>Diagnose mechanical issues related to HVAC units, pumps, engines, kitchen equipment, laundry machinery, and other hotel-related systems.</li><li>Respond promptly to maintenance requests from guests and hotel departments.</li><li>Conduct regular inspections to identify potential issues and recommend preventive maintenance actions.</li><li>Repair or replace mechanical components to ensure equipment meets safety and operational standards.</li><li>Maintain accurate service logs, repair records, and maintenance reports.</li><li>Ensure a safe, clean, and organized workshop and maintenance area.</li><li>Support hotel operations during emergencies, equipment failures, or special events.</li></ul><b>What You Bring</b><ul><li>High school diploma or technical training in mechanics, engineering, or a related field.</li><li>Previous experience as a General Mechanic, preferably within a hotel or hospitality environment.</li><li>Strong understanding of mechanical systems, engines, HVAC, pumps, electrical components, and hydraulics.</li><li>Ability to use diagnostic tools and mechanical repair equipment.</li><li>Strong troubleshooting and problem‑solving skills.</li><li>Ability to work under pressure and handle multiple tasks in a fast-paced hotel environment.</li><li>Commitment to safety, teamwork, and high-quality workmanship.</li></ul><p><b>Preferred:</b></p><br><br><ul><li>Experience in hotel engineering or facility maintenance.</li><li>Knowledge of basic electrical, plumbing, or carpentry work.</li><li>Certifications in mechanical or technical trades.</li></ul><b>What We Offer</b><ul><li>Competitive salary in a <b>tax‑free environment</b>.</li><li><b>Housing and transportation</b> provided.</li><li><b>30 days of vacation</b> plus public holidays.</li><li><b>Paid home leave tickets</b>.</li><li><b>Complimentary meals</b> and <b>uniform cleaning</b>.</li><li><b>Medical and life insurance</b> coverage.</li><li>Access to our <b>Employee Assistance Program</b> and <b>worldwide complimentary room nights</b>.</li><li><b>Opportunities for growth and development</b> within the hotel and wider hospitality network.</li></ul><b>Schedule & Hours</b><p>This is a <b>full-time operational role</b> in a hotel environment. Working hours may include <b>early mornings, evenings, weekends, and holidays</b>, depending on business levels and maintenance needs.</p><br><br><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3>
<p style="margin:0 0 12px; ************;">Rosewood AMAALA is seeking a <strong style="font-weight:700;">Housekeeping Floor Supervisor</strong> to ensure the impeccable cleanliness, condition, and presentation of all guestrooms and corridors on assigned floors. Based in Saudi Arabia, this full-time role involves leading a dedicated team of Villa Attendants and Housemen. The supervisor is responsible for upholding ultra-luxury service standards, in strict alignment with Rosewood’s Brand and Forbes Travel Guide / LQA criteria, coordinating daily cleaning operations, inspections, and special guest requests to deliver immaculate and personalized accommodation.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Supervisory and Quality Assurance</h3>
<ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;">
<li style="margin:0 0 6px;">Supervise and support Room Attendants and Housemen, ensuring efficient and high-quality room cleaning services.</li>
<li style="margin:0 0 6px;">Allocate daily room and section assignments based on occupancy, arrivals, departures, and staffing levels.</li>
<li style="margin:0 0 6px;">Conduct pre-shift briefings to communicate priorities, VIP rooms, special requests, and quality focus areas.</li>
<li style="margin:0 0 6px;">Provide on-the-job coaching, corrective feedback, and recognition to build a motivated, high-performing team.</li>
<li style="margin:0 0 6px;">Participate in the recruitment, onboarding, and training of new housekeeping colleagues.</li>
<li style="margin:0 0 6px;">Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.</li>
<li style="margin:0 0 6px;">Ensure that superior standards are maintained daily, following LQA and Brand guidelines in every task.</li>
<li style="margin:0 0 6px;">Perform inspections of guestrooms, suites, and corridors to verify cleanliness, setup, amenities, and maintenance.</li>
<li style="margin:0 0 6px;">Personally check VIP, long-stay, and special-attention rooms to ensure impeccable presentation and correct amenities.</li>
<li style="margin:0 0 6px;">Verify that all guest supplies (amenities, linen, towels, collateral) are correctly placed, in good condition, and replenished according to standards.</li>
<li style="margin:0 0 6px;">Ensure corridors, service areas, and guest lift lobbies on the floor are clean, tidy, and free of equipment and clutter.</li>
<li style="margin:0 0 6px;">Ensure accurate and timely updating of room status (clean, inspected, out-of-order, out-of-service) in the Property Management System (PMS).</li>
<li style="margin:0 0 6px;">Prepare or review daily reports, such as room assignment sheets, inspection lists, and discrepancy reports, taking corrective action as needed.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Operational Execution</h3>
<ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;">
<li style="margin:0 0 6px;">Oversee detailed cleaning of guest villas, including removing soil, dirt, soap build-up, and hair from bathroom mirrors, vanities, sinks, toilets, shower walls, bathtubs, shower curtains, and floors.</li>
<li style="margin:0 0 6px;">Replace facial and toilet tissue, and bath amenities in correct amounts and locations.</li>
<li style="margin:0 0 6px;">Inspect condition of bathrobes and replace soiled or damaged items.</li>
<li style="margin:0 0 6px;">Remove dirty bed linen and make up beds with clean linen; replace laundry bags and slips.</li>
<li style="margin:0 0 6px;">Clean closets and door tracks in check-out rooms, removing dust and debris, and ensuring correct placement of hangers, extra blankets/pillows, and luggage racks.</li>
<li style="margin:0 0 6px;">Dust and polish all furniture, realigning items to the floor plan, and checking under beds, chairs, and sofas for debris.</li>
<li style="margin:0 0 6px;">Inspect condition of all furniture for tears, rips, or stains, reporting any damages to the supervisor.</li>
<li style="margin:0 0 6px;">Remove dust and debris from upholstered furniture, including crevices and under cushions.</li>
<li style="margin:0 0 6px;">Clean and dust electronic equipment such as televisions, clock radios, remote controls, and cable boxes, ensuring correct time settings and TV channels.</li>
<li style="margin:0 0 6px;">Clean all lamps and light switches, checking for proper working order.</li>
<li style="margin:0 0 6px;">Remove dust, spots, and smears from windows, ledges, and frames.</li>
<li style="margin:0 0 6px;">Open all drawers and doors in check-out rooms to remove items left by guests.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Inter-departmental Collaboration</h3>
<ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;">
<li style="margin:0 0 6px;">Work closely with Front of House regarding room status, walk-in rooms, early arrivals, late check-outs, and room moves.</li>
<li style="margin:0 0 6px;">Coordinate with Engineering to report, follow up on, and close maintenance issues (AC, plumbing, lights, equipment) in guestrooms and corridors.</li>
<li style="margin:0 0 6px;">Communicate with Laundry regarding linen needs, special items, and any quality concerns.</li>
<li style="margin:0 0 6px;">Collaborate with Security on matters related to room access, "Do Not Disturb" rooms, lost-and-found items, and safety incidents on the floor.</li>
<li style="margin:0 0 6px;">Respond promptly to guest requests and preferences related to room service, extra amenities, pillows, and other special needs.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Health, Safety, and Compliance</h3>
<ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;">
<li style="margin:0 0 6px;">Comply with the company’s OSHMS Policies, Procedures, and Operational Works Instructions, and any other relevant legislation.</li>
<li style="margin:0 0 6px;">Ensure all Housekeeping colleagues follow safe working practices, correct lifting techniques, and proper procedures.</li>
<li style="margin:0 0 6px;">Enforce hygiene protocols in guest rooms and service areas, paying special attention to high-touch surfaces and sanitation standards.</li>
<li style="margin:0 0 6px;">Ensure fire exits, stairwells, and emergency routes connected to the floor are always accessible and free from obstruction.</li>
<li style="margin:0 0 6px;">Ensure team knowledge and readiness for emergency procedures, including guest evacuation on assigned floors.</li>
<li style="margin:0 0 6px;">Take responsibility for personal health and safety, and the safety of other persons in the workplace.</li>
<li style="margin:0 0 6px;">Report any safety concerns or incidents to the supervisor or respective Manager.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Experience</h3>
<p style="margin:0 0 12px; ************;">Candidates for this Housekeeping Floor Supervisor position should possess <strong style="font-weight:700;">2-5 years of experience</strong> in a similar supervisory role, preferably within a luxury hospitality environment. Demonstrated leadership skills, a keen eye for detail, and a commitment to maintaining stringent quality and safety standards are essential for success in this role.</p>
<p>The Mock Hotel Operations Supervisor is responsible for the full operational oversight of the newly established mock hotel training facility, with a particular focus on Food and Beverage, culinary arts, stewarding operations, scheduling, inventory control, equipment readiness, hygiene standards, and training support. The role requires a hands-on professional with strong hospitality operations experience, practical culinary and F&B knowledge, and direct exposure to the training or education sector. The position holder will ensure that the mock hotel facility operates according to industry standards and supports high-quality practical training for students and trainees.</p><p><b>Key Responsibilities</b></p><ol><li>Mock Hotel Operations Management Oversee the daily operations of the mock hotel facility, including training kitchens, F&B areas, stewarding sections, storage areas, service areas, and related operational spaces. Ensure that all areas are prepared, organized, clean, safe, and fully operational before scheduled training sessions. Coordinate the use of mock hotel facilities according to academic timetables, training schedules, workshops, events, and practical assessments. Ensure that operational workflows simulate real hospitality and hotel industry standards.</li><li>Scheduling and Coordination Prepare and manage operational schedules for mock hotel areas in coordination with academic and training staff. Coordinate facility bookings, class requirements, practical sessions, instructor needs, and student training activities. Prevent scheduling conflicts and ensure proper readiness of facilities for each session. Communicate operational updates, facility readiness, and resource needs to relevant departments.</li><li>Inventory and Asset Management Maintain a comprehensive inventory of all mock hotel items, including kitchen tools, utensils, service equipment, linens, uniforms, consumables, cleaning materials, and training supplies. Track item movement, usage, condition, damage, loss, maintenance needs, and replacement requirements. Implement proper check-in/check-out systems for equipment and training items. Conduct regular inventory audits and submit reports to management. Ensure that all items are properly labeled, stored, secured, and available when needed.</li><li>Culinary, F&B, and Stewarding Operations Support culinary and F&B practical training by ensuring the availability and readiness of tools, ingredients, equipment, and service areas. Apply practical chef stewarding experience to maintain high standards of dishwashing, sanitation, equipment handling, waste control, and back-of-house organization. Ensure proper setup and breakdown of practical training sessions. Monitor kitchen and service area hygiene, safety, and operational discipline. Support instructors and trainers during culinary, F&B, and hospitality practical sessions as required.</li><li>Food Safety and Hygiene Compliance Ensure compliance with food safety standards, hygiene protocols, sanitation procedures, and safe food handling practices. Monitor the proper use, cleaning, and storage of food-related tools and equipment. Ensure that temperature logs, cleaning schedules, waste disposal records, and hygiene checklists are maintained when applicable. Promote a strong safety and hygiene culture among staff, trainers, and trainees. Report any food safety risks, operational hazards, or compliance concerns immediately.</li><li>Maintenance and Facility Readiness Monitor the condition of mock hotel facilities, kitchens, equipment, furniture, appliances, and training assets. Report maintenance issues and follow up until completion. Coordinate with maintenance, procurement, IT, housekeeping, security, and other support departments as needed. Ensure that all equipment is functioning safely before use in training sessions. Support preventive maintenance planning for mock hotel equipment and facilities.</li><li>Training and Education Support Support trainers and faculty members in delivering practical hospitality, culinary, F&B, and stewarding training. Assist in creating realistic hotel and restaurant operational scenarios for students. Ensure that the training environment reflects professional hospitality workplace standards. Help trainees understand operational discipline, cleanliness, teamwork, time management, and proper handling of equipment. Provide operational guidance to trainees when needed, without replacing the academic role of the instructor.</li><li>Documentation and Reporting Maintain accurate records related to inventory, schedules, facility usage, maintenance requests, lost or damaged items, consumables, and operational incidents. Prepare regular operational reports for management. Document gaps, risks, resource needs, and improvement recommendations. Maintain proper filing of food safety certificates, checklists, inspection forms, and operational logs.</li><li>Procurement and Resource Planning Identify required supplies, consumables, tools, and replacement items for mock hotel operations. Coordinate with procurement according to approved policies and procedures. Support budget planning by providing accurate usage data and future operational needs. Recommend cost-saving measures without compromising training quality or safety.</li><li>Quality Improvement and Best Practices Implement hospitality industry best practices in mock hotel operations. Continuously improve operational workflows, storage systems, scheduling processes, and inventory controls. Ensure that the mock hotel reflects professional standards suitable for hospitality and culinary training. Support audits, inspections, accreditation visits, internal reviews, and external partner visits. Contribute to the development of standard operating procedures for mock hotel operations.</li></ol><p>Key Performance Indicators</p><ul><li>Mock hotel facility readiness before all scheduled training sessions.</li><li>Accuracy and completeness of inventory records.</li><li>Reduction in lost, damaged, or unaccounted-for items.</li><li>Compliance with food safety and hygiene standards.</li><li>Timely reporting and resolution of maintenance and operational issues.</li><li>Trainer and trainee satisfaction with facility readiness and operational support.</li><li>Effective scheduling with minimal conflicts or delays.</li><li>Proper documentation of operational activities, inventory, and incidents.</li><li>Continuous improvement in mock hotel operating procedures.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Qualifications</strong></p><p>Bacheloru2019s degree in Hospitality Management, Food and Beverage Management, Culinary Arts, or a closely related field.</p><p>Minimum of 5 years of hands-on experience in hospitality, F&B, culinary operations, stewarding, or hotel operations.</p><p>Practical experience working as a Chef Steward or in a closely related stewarding/kitchen operations role.</p><p>Proven experience in the training or education industry, preferably in vocational training, hospitality education, culinary education, or practical skills training.</p><p>Valid food safety certification.</p><p>Fluent English communication skills, both written and spoken.</p><p><strong>Preferred Qualifications</strong></p><p>Saudi nationality is preferred, subject to meeting the required qualifications and experience.</p><p>Experience in managing training kitchens, simulation labs, mock hotel facilities, or hospitality practical training environments.</p><p>Experience preparing facilities for audits, accreditation visits, inspections, or external stakeholder visits.</p><p>Knowledge of hotel operating standards, F&B service standards, kitchen hygiene standards, and practical training workflows.</p><p>Arabic communication skills are an advantage.</p><p><strong>Required Skills and Competencies</strong></p><ul><li>Strong operational leadership and hands-on execution.</li><li>Excellent inventory control and asset tracking skills.</li><li>Strong understanding of culinary, F&B, stewarding, and back-of-house operations.</li><li>Excellent scheduling, coordination, and follow-up skills.</li><li>Strong food safety, hygiene, and sanitation awareness.</li><li>Ability to work effectively with trainers, faculty, students, support staff, and management.</li><li>High attention to detail and strong organizational discipline.</li><li>Ability to maintain professional standards in a training environment.</li><li>Strong problem-solving and decision-making skills.</li><li>Ability to work under pressure and manage multiple operational priorities.</li><li>Professional communication skills in English.</li><li>Strong sense of accountability, ownership, and confidentiality.</li></ul>
Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>We are looking for a highly talented Software Engineer II - Backend to join our growing team in Riyadh. If you are looking for a place where you can gain hands-on experience and create a direct impact, then this may be the place for you! The ideal candidate will collaborate with the Product Team in order to understand product requirements and provide technical expertise for all products as required, and to assist in analyzing, designing, testing, and structuring the required solutions to deliver a high-quality working software based on the business needs and standards.<br><br>You Will Be Working On<br><br>Software Development<br><br>Keep abreast of latest software development methodologies in order to be able to provide best-in-class software solutions Analyze product requirements in order to understand engineering requirements, estimate efforts and provide the required solutions in collaboration with Product Team Assist in building development components in order to transform the requirements into actual working software accurately Document all coding steps in order to ensure comprehensibility and to facilitate future modifications and maintenance Investigate and resolve issues and bugs Collaborate with other colleagues in order to assist each other in code reviews and deliver code review reports accordingly Perform functional and module testing in order to ensure functionality of delivered solutions Assist in user trials and acceptance testing<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions<br><br>Daily Operations<br><br>Follow daily operations relating to the job to ensure work continuity Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner<br><br>Qualifications<br><br>4-5 years of experience in backend development using GoLang, Ruby on Rails (RoR), Java, or Python Bachelor Degree in a relevant field is required Master’s degree in a relevant field is preferred Knowledge & understanding of software architecture, including Domain-Driven Design (DDD), microservices, Kubernetes, and containerization<br><br>Additional Information<br><br>We offer relocation support globally to our permanent employees. Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community. Develop your skills with your personal educational budget for conferences and external training. Access our e-learning platform Linked In and participate in our various in-house training programs And much more…
<p>Overview KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration through conceptualization to realization of planning, design or project delivery in the built and natural environments. For over 60 years we ve led with vision, contributing to many of the world s most ambitious projects, iconic places, remarkable experiences and prosperous communities. As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51 st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey. We invite you to join us. Why? When you join KEO, you ll discover more than just a job you ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</p><p>Responsibilities Our newest opportunity is for a talented Land Surveyor to join our award winning team in Madinah, KSA. We envisage success in this role to include:</p><ul><li>Attending requests for inspection for all survey and setting out based work on a daily basis, ensuring that all works are validated on site.</li><li>Checking the contractor s drawings and site operations in relation to required survey checks and reviews.</li><li>Reviewing, understanding and implementing on site the current QCS (Qatar Construction Specification) requirements.</li><li>Preparing daily project reports (written and photographic) on progress of the works for survey related matters.</li><li>Reviewing and commenting on shop drawings for setting out accuracy and identify any existing areas which may be affected by the proposed road construction works.</li><li>Assisting the Senior Land Surveyor to address key stakeholder queries in relation to the orientation of the proposed works as required.</li><li>Continually monitoring the works to ensure the contractor complies with his agreed site safety policies and proposed methods of working and where necessary prohibit continuation of unsafe execution of works by the Contractor.</li><li>Ensuring that any safety concerns are reported to the site management team and relevant safety officers.</li><li>Attending periodical technical, safety, quality and progress meetings as and when required.</li><li>Constantly reviewing the contractors ongoing and scheduled work to ensure that potential issues are identified and raised prior to causing an impact on the progress of the works on site.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>To be successful in this dynamic opportunity, we envision that your career journey to date will include 10 years work experience partnered with a Bachelor's degree in Surveying or related field. Hospitality and high rise experience is essential.</p>
Company Description<br><br>The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.<br><br>As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.<br><br>Job Description<br><br>Supervise and coordinate the daily activities of the Engineering team. Assign maintenance tasks and monitor their completion to ensure quality and timely execution. Conduct regular inspections of guest areas, back-of-house areas, plant rooms, equipment, and hotel facilities. Ensure preventive maintenance programs are carried out according to established schedules. Respond promptly to maintenance requests, operational issues, and emergency situations. Troubleshoot technical problems and support the team in identifying effective solutions. Monitor the condition and operation of mechanical, electrical, plumbing, HVAC, and other building systems. Ensure all engineering work is performed in accordance with safety procedures, hotel standards, and applicable regulations. Maintain accurate records of maintenance activities, inspections, repairs, and equipment servicing. Monitor tools, equipment, spare parts, and engineering supplies and report replenishment requirements when necessary. Coordinate with contractors and external service providers when required and monitor the quality of completed work. Support energy conservation and sustainability initiatives within the Engineering department. Ensure workshops, plant rooms, and engineering areas are maintained in a clean, safe, and organized condition. Communicate effectively with other departments regarding maintenance requirements and operational priorities. Support the training and development of Engineering team members and ensure proper working procedures are followed. Assist Engineering management with departmental projects, inspections, reporting, and operational requirements. Perform other duties as assigned by Engineering management.<br><br>Qualifications<br><br>Diploma or technical qualification in Engineering, Electrical, Mechanical, HVAC, or a related technical field. Previous experience in Engineering or Maintenance within the hospitality industry or a similar environment. Previous supervisory or team-leading experience is preferred. Good knowledge of hotel building systems, preventive maintenance, and general maintenance practices. Understanding of health, safety, and engineering standards and procedures. Ability to diagnose technical issues and coordinate appropriate corrective action. Ability to work flexible hours, including weekends, holidays, and shifts, as required by hotel operations.<br><br>Additional Information<br><br>Skills<br><br>Strong technical and troubleshooting skills. Good leadership and team supervision skills. Strong attention to detail and quality. Good organizational and planning skills. Effective communication and coordination skills. Problem-solving and decision-making abilities. Ability to prioritize multiple maintenance requirements. Good time management skills. Strong safety awareness. Ability to work effectively under pressure and respond to operational emergencies. Good documentation and reporting skills. Teamwork and collaboration with other hotel departments.
Company Description<br><br>The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.<br><br>As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.<br><br>Job Description<br><br>Supervise and coordinate the daily activities of the Engineering team. Assign maintenance tasks and monitor their completion to ensure quality and timely execution. Conduct regular inspections of guest areas, back-of-house areas, plant rooms, equipment, and hotel facilities. Ensure preventive maintenance programs are carried out according to established schedules. Respond promptly to maintenance requests, operational issues, and emergency situations. Troubleshoot technical problems and support the team in identifying effective solutions. Monitor the condition and operation of mechanical, electrical, plumbing, HVAC, and other building systems. Ensure all engineering work is performed in accordance with safety procedures, hotel standards, and applicable regulations. Maintain accurate records of maintenance activities, inspections, repairs, and equipment servicing. Monitor tools, equipment, spare parts, and engineering supplies and report replenishment requirements when necessary. Coordinate with contractors and external service providers when required and monitor the quality of completed work. Support energy conservation and sustainability initiatives within the Engineering department. Ensure workshops, plant rooms, and engineering areas are maintained in a clean, safe, and organized condition. Communicate effectively with other departments regarding maintenance requirements and operational priorities. Support the training and development of Engineering team members and ensure proper working procedures are followed. Assist Engineering management with departmental projects, inspections, reporting, and operational requirements. Perform other duties as assigned by Engineering management.<br><br>Qualifications<br><br>Diploma or technical qualification in Engineering, Electrical, Mechanical, HVAC, or a related technical field. Previous experience in Engineering or Maintenance within the hospitality industry or a similar environment. Previous supervisory or team-leading experience is preferred. Good knowledge of hotel building systems, preventive maintenance, and general maintenance practices. Understanding of health, safety, and engineering standards and procedures. Ability to diagnose technical issues and coordinate appropriate corrective action. Ability to work flexible hours, including weekends, holidays, and shifts, as required by hotel operations.<br><br>Additional Information<br><br>SKILLS <br><br>Strong technical and troubleshooting skills. Good leadership and team supervision skills. Strong attention to detail and quality. Good organizational and planning skills. Effective communication and coordination skills. Problem-solving and decision-making abilities. Ability to prioritize multiple maintenance requirements. Good time management skills. Strong safety awareness. Ability to work effectively under pressure and respond to operational emergencies. Good documentation and reporting skills. Teamwork and collaboration with other hotel departments.
ABOUT ABDUL LATIF JAMEELAbdul Latif Jameel… a place to realize your potential...<br>Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including, Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services. Established in 1945 Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities. The ideal candidate will be responsible for using their analytical mindset to analyze and interpret financial data, then relating it to potential business trends and issues. This candidate will feel comfortable using insights they have discovered to communicate important themes and discoveries to company leadership.<br>ABOUT THE JOBWe are looking for a highly organized, professional, and proactive Executive Secretary / Executive Assistant to provide high-level administrative and secretarial support to a senior executive. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to handle confidential information with discretion. Previous experience working within a law firm, professional services environment, or as an Executive Assistant/Secretary is highly preferred.<br>Key Responsibilities:Support lawyers and the legal team with day-to-day legal and administrative activities. Conduct legal research and prepare summaries, reports, and presentations. Assist in drafting, reviewing, formatting, and maintaining legal documents and correspondence. Support the preparation and review of contracts, agreements, notices, and other legal documentation. Maintain organized records of contracts, legal matters, correspondence, and other documentation. Assist with legal matter and case management, including tracking deadlines, actions, and documentation. Coordinate with internal departments, external counsel, government entities, and other stakeholders as required. Assist with corporate governance documentation and filings where applicable. Prepare meeting materials, agendas, minutes, and follow-up actions for legal meetings. Monitor and follow up on outstanding legal requests and action items. Support the legal team with document collection, due diligence, and information gathering. Ensure legal files and databases are accurate, complete, and up to date. Handle sensitive and confidential information with a high level of discretion. Perform other legal and administrative duties as required.<br>Requirements Bachelor's degree in Law, Legal Studies, or a related field. Previous experience as a Paralegal, Legal Assistant, Legal Secretary, or in a similar legal support role. Experience in a law firm or in-house legal environment is preferred. Strong legal research and document management skills. Excellent written and verbal communication skills. Strong proficiency in Arabic and English. Good computer skills, particularly Microsoft Office (Word, Excel, Power Point, Outlook). Strong attention to detail and accuracy. Excellent organizational and time-management skills. Ability to manage multiple matters and competing priorities. High level of professionalism, confidentiality, and discretion. Strong interpersonal and stakeholder management skills.
Company Description The Saudi Cricket Federation (SACF) is the national governing body responsible for developing and growing the sport of cricket across the Kingdom of Saudi Arabia. As part of Saudi Arabia's ambitious sports sector transformation, SACF is building the infrastructure, talent pipeline, and fan base to establish cricket as a major sport nationally and position the Kingdom on the global cricket map. We are looking for a Director of Marketing & Communications to lead the strategy and public profile of Saudi cricket during this pivotal growth phase. Role Description As Marcom Director, you will own the Federation's brand, communications, and fan engagement strategy end-to-end from national media relations and digital content to sponsorship activation and major event campaigns. You'll work directly with the CEO and senior leadership to shape how Saudi cricket is perceived domestically and internationally, and you'll lead the team that brings that vision to life. This is a rare opportunity to define the marketing playbook for a sport at the very start of its growth curve in a major sports market. The Marcom Director will lead four sections (Marketing, PR, Media, and Events) setting the overall strategy while empowering each section head to execute within their area. Key Responsibilities Develop and execute the Federation's national marketing and communications strategy, aligned with SACF's broader growth. Provide strategic direction and leadership across the four Marcom sections (Marketing, PR, Media, and Events) ensuring alignment and consistency across all outputs Lead all brand positioning, messaging, and creative direction across the Federation's platforms and public-facing activities Oversee media relations, including press strategy, spokesperson coordination, and crisis communication Build and manage digital and social media strategy to grow fan engagement and cricket's visibility across the Kingdom Plan and execute marketing campaigns and live event activations around national team matches, domestic tournaments, and grassroots programs Manage relationships with sponsors, broadcast partners, and marketing agencies, including activation of sponsorship rights Collaborate with the International Cricket Council (ICC), Asian Cricket Council (ACC), and regional federations on joint communications initiatives Lead, mentor, and grow the section heads and broader in-house marketing and communications team Manage the marcom budget and report on KPIs including reach, engagement, sentiment, and audience growth Represent the Federation at press conferences, industry events, and public engagements as needed Qualifications8+ years of experience in marketing, communications, or brand management, with at least 3 years in a senior leadership role Experience in sports marketing, sports federations, media/broadcast, or entertainment strongly preferred Proven track record building or scaling a brand's public profile from the ground up Strong media relations experience, including handling both proactive and reactive communications Deep understanding of digital and social media strategy, content production, and fan engagement trends Experience managing sponsorship and partnership relationships Excellent written and verbal communication skills in both Arabic and English Strong leadership skills with experience building and managing teams Background in a marketing, PR, or media agency is a plus Passion for or knowledge of cricket is an advantage, though not required
Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>We are looking for a highly talented Software Engineer II - Backend to join our growing team in Riyadh. If you are looking for a place where you can gain hands-on experience and create a direct impact, then this may be the place for you! The ideal candidate will collaborate with the Product Team in order to understand product requirements and provide technical expertise for all products as required, and to assist in analyzing, designing, testing, and structuring the required solutions to deliver a high-quality working software based on the business needs and standards.<br><br>You Will Be Working On<br><br>Software Development<br><br>Keep abreast of latest software development methodologies in order to be able to provide best-in-class software solutions Analyze product requirements in order to understand engineering requirements, estimate efforts and provide the required solutions in collaboration with Product Team Assist in building development components in order to transform the requirements into actual working software accurately Document all coding steps in order to ensure comprehensibility and to facilitate future modifications and maintenance Investigate and resolve issues and bugs Collaborate with other colleagues in order to assist each other in code reviews and deliver code review reports accordingly Perform functional and module testing in order to ensure functionality of delivered solutions Assist in user trials and acceptance testing<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions<br><br>Daily Operations<br><br>Follow daily operations relating to the job to ensure work continuity Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner<br><br>Qualifications<br><br>4-5 years of experience in backend development using GoLang, Ruby on Rails (RoR), Java, or Python Bachelor Degree in a relevant field is required Master’s degree in a relevant field is preferred Knowledge & understanding of software architecture, including Domain-Driven Design (DDD), microservices, Kubernetes, and containerization<br><br>Additional Information<br><br>We offer relocation support globally to our permanent employees. Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community. Develop your skills with your personal educational budget for conferences and external training. Access our e-learning platform Linked In and participate in our various in-house training programs And much more…
<p>Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors. Infinite pl s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions. We're not just players; we're game-changers.</p><p>Job Summary: We are seeking a Project Consultant with experience in PMO and project delivery to support the successful delivery of projects through effective project initiation, planning, execution, governance, and reporting. The successful candidate will collaborate closely with project teams and stakeholders to ensure projects are delivered on time, within budget, and in compliance with organizational standards.</p><p>Key Responsibilities:</p><ul><li>Support project planning, execution, and monitoring throughout the project lifecycle.</li><li>Monitor project progress, risks, issues, and dependencies.</li><li>Prepare project status reports, dashboards, and executive presentations.</li><li>Monitor project budgets, forecasts, costs, and invoicing activities with project team and finance department.</li><li>Coordinate with project teams, clients, vendors, and key stakeholders.</li><li>Maintain project documentation and ensure compliance with PMO governance standards.</li><li>Support portfolio reporting and contribute to continuous process improvement.</li></ul><p>Qualifications:</p><ul><li>Bachelor s degree in business administration, Information Technology, Project Management, or a related field.</li><li>2 – 4 years of experience in Project Management, PMO, or Project Delivery.</li><li>Experience in IT or Digital Transformation projects is preferred.</li><li>Strong understanding of project governance, project delivery, and PMO best practices.</li><li>Strong understanding of project planning, budgeting, forecasting, and reporting.</li><li>PMP certification preferred.</li></ul><p>Skills:</p><ul><li>Excellent stakeholder management and communication skills.</li><li>Strong analytical, problem-solving, and organizational skills.</li><li>Ability to manage multiple projects and priorities in a fast-paced environment.</li><li>Familiarity with Microsoft Project, Jira, Odoo or similar project management tools.</li><li>Strong presentation and reporting skills.</li><li>Ability to work collaboratively with cross-functional teams.</li><li>Fluent in both Arabic and English</li></ul><p>Infinite pl - where innovation meets logistics, and the journey is Infinitely boundless! Let's disrupt logistics together and explore infinite opportunities!</p><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in business administration, Information Technology, Project Management, or a related field.</li><li>2 – 4 years of experience in Project Management, PMO, or Project Delivery.</li><li>Experience in IT or Digital Transformation projects is preferred.</li><li>Strong understanding of project governance, project delivery, and PMO best practices.</li><li>Strong understanding of project planning, budgeting, forecasting, and reporting.</li><li>PMP certification preferred.</li><li>Excellent stakeholder management and communication skills.</li><li>Strong analytical, problem-solving, and organizational skills.</li><li>Ability to manage multiple projects and priorities in a fast-paced environment.</li><li>Familiarity with Microsoft Project, Jira, Odoo or similar project management tools.</li><li>Strong presentation and reporting skills.</li><li>Ability to work collaboratively with cross-functional teams.</li><li>Fluent in both Arabic and English</li></ul>
<p>Supervise all housekeeping activities related to public spaces, ensuring cleanliness, organization, and presentation of all guest and staff-accessible areas, including lobbies, elevators, corridors, restrooms, entrances, driveways, outlets, spa areas, back-of-house corridors, and service elevators. Develop and manage daily task checklists and cleaning schedules for Public Area Attendants, ensuring full coverage and timely completion of assignments. Ensure readiness of all high-traffic areas during key guest arrival, dining, and event periods, maintaining a sharp focus on first impressions and high visibility areas. Provide on-the-spot coaching, reinforce brand standards, and guide team members through daily operational requirements. Ensure proper usage, care, and storage of equipment, chemicals, and housekeeping tools, with particular emphasis on safety and efficiency. Coordinate and supervise service assessments for outsourced maintenance contracts related to public spaces, including pest control, marble and wood polishing, carpet/upholstery shampooing, fa ade cleaning, and indoor plant care. Maintain updated inventories of all public area-related cleaning equipment, machinery, and consumables; flag irregularities and ensure timely replenishment. Assigning cleaning tasks and areas to housekeeping line staff and monitoring their performance. Inspecting rooms, hallways, lobbies and public areas for cleanliness and order. Conducting training sessions and cleaning methods, equipment uses, and safety procedure. Managing the stocking and ordering of cleaning supplies to ensure availability and budget compliance. Resoling any guest issues or complaints related to cleanliness in a timely and efficient manner. Preparing reports on departmental activities, staff performance, and resource utilization. Supervise and inspect housekeeping line staff, ensuring completion of daily assignments. Conduct quality inspections to uphold Faena s cleanliness, presentation, and Forbes 5-star service standards. Help develop training programs and facilitate onboarding of new team members. Monitor inventory of linens, amenities, and supplies, ensuring par levels and timely restocking. Liaise with Front Office, Engineering, and other departments to ensure seamless service delivery and guest satisfaction. Support department compliance with health and safety regulations. Manage with lost & found, deep-cleaning projects, and VIP arrival preparations. Respond to guest service requests and manage in-room service recovery with discretion and professionalism.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Certificate in Hospitality Management or related field</p><p>Minimum 2 years of experience in housekeeping operations in a luxury hotel, with at least 1 year in a supervisory or Coordinator roll.</p><p>Experience with Forbes or 5-Diamond service standards preferred.</p><p>Familiarity with PMS (Opera) and housekeeping management systems.</p><p>Good understanding of hygiene, sanitation, and safety standards</p><p>Familiarity with housekeeping operations, schedules, and shift planning</p><p>Basic knowledge of inventory control for cleaning supplies and equipment</p><p>Experience in handling guest requests and maintaining service standards in public spaces</p><p>Good communication skills in English (additional languages are an advantage)</p><p><strong>SKILLS</strong></p><p>Strong leadership and team supervision skills</p><p>High attention to detail and cleanliness standards</p><p>Good organizational and time-management skills</p><p>Strong communication and coordination abilities</p><p>Ability to train and guide housekeeping staff</p><p>Problem-solving and quick decision-making skills</p><p>Guest-focused mindset with professional service attitude</p><p>Ability to work under pressure in a fast-paced environment</p>
<h3><strong>About Bvlgari</strong></h3><p>Since 1884, Bvlgari has been renowned for its creations inspired by Roman heritage, reflecting extraordinary colored gemstone combinations, innovation, and magnificence. The Maison is committed to excellence and creating a working environment that achieves full customer satisfaction. We are seeking a dedicated <strong>Sales Administrator</strong> to join our team in Riyadh, Saudi Arabia, on a full-time basis.</p><h3><strong>The Role of Sales Administrator</strong></h3><p>The Sales Administrator plays a crucial role in supporting the boutique's operations to ensure an elevated client experience and maximize sales opportunities. This position focuses on achieving excellent back-of-house efficiency and productivity, fostering team spirit, and providing essential support to colleagues in the daily running of the boutique. The Administrator will demonstrate strong attention to detail and contribute to achieving key performance indicators.</p><h3><strong>Core Responsibilities</strong></h3><ul><li>Oversee back-office operations, including data entry into designated software systems.</li><li>Manage product receiving at stores, ensuring accuracy between physical items and corresponding invoices, and addressing discrepancies with Commercial Company Administration.</li><li>Supervise store stock levels, storage management, and coordinate all inventory-related activities such as cycle counts, quarterly inventories, and annual audits.</li><li>Conduct after-sales service tasks, including managing repairs, liaising with repair centers, organizing shipments, and maintaining communication regarding item repair status to inform sales staff.</li><li>Handle tagging processes associated with all items from receipt to repricing.</li><li>Serve as the primary point of contact for IT/system suppliers regarding hardware or software malfunctions.</li><li>Coordinate with suppliers for store maintenance concerns and provide timely updates to the Store Manager.</li><li>Manage purchase orders and assist sales staff throughout the sales process, from client reception to finalizing payments and packaging.</li><li>Understand and apply VAT processes and procedures relevant to sales operations.</li><li>Assist with e-commerce related tasks, including shipping coordination, product labeling, and packaging.</li><li>Oversee administrative functions for Marketing events and exhibitions, ensuring alignment with company standards and contributing to brand reputation.</li><li>Act as the primary point of contact between exhibition management and the Middle East and Africa India (MEAI) team.</li><li>Functionally lead the in-store admin team, coordinating workflow and supervision.</li><li>Coordinate the implementation of new administrative processes and act as a referent for inventories, adjustments, inversions, and mini stock counts.</li><li>Act as the referent for any maintenance issue, operational matter related to the store, and store suppliers.</li><li>Manage the store schedule (supervised by management) and back office stock management and allocation.</li><li>Supervise, organize, and manage the flow of after-sales products in-store.</li></ul><h3><strong>Required Experience</strong></h3><p>Candidates for this full-time role should possess <strong>3-5 years of relevant experience</strong> in administrative support, retail operations, or a similar capacity within a luxury environment. This experience should demonstrate a strong understanding of back-office processes, inventory management, and client service support.</p><h3><strong>Candidate Profile</strong></h3><p>The ideal candidate will embody Bvlgari's reputation for quality, both in internal interactions with colleagues and externally when engaging with esteemed clientele. This role requires a professional who can maintain high standards of service and operational excellence consistent with a luxury brand.</p><h3><strong>Work Location</strong></h3><p>This position is based in our boutique in <strong>Riyadh, Saudi Arabia</strong>. The role operates within a dynamic retail environment, requiring a proactive and collaborative approach to support sales and operational teams.</p>
<h3 >About Gulf International Bank</h3>
<p >Gulf International Bank (GIB) is a leading financial institution. We are seeking a skilled Business Analyst to join our technology delivery team in Al Khobar, Eastern region. This is a full-time position focused on enhancing our retail banking operations.</p> <h3 >The Business Analyst Role Overview</h3>
<p >The Business Analyst will serve as a critical link between business stakeholders and technical teams. This role involves translating business requirements into clear technical specifications and communicating system constraints back to the business. The position requires strong documentation skills, effective communication, and a solid techno-functional understanding of integrated banking systems, including core banking, CRM, channels, and payments. Candidates should have <strong >6–8 years of overall experience</strong>, with <strong >4–8 years specifically in Business Analysis</strong>, including hands-on exposure to retail banking within the Kingdom of Saudi Arabia (KSA).</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Elicit, analyze, and document business requirements from retail banking stakeholders through workshops, interviews, and process walkthroughs.</li>
<li >Translate business requirements into detailed functional and technical requirement documents (BRD, FRD, FSD) for development and integration teams.</li>
<li >Communicate technical constraints, system limitations, and integration realities to business stakeholders to support informed decision-making.</li>
<li >Map and document end-to-end process flows and system interaction diagrams across core banking, CRM, digital/mobile channels, and third-party integrations.</li>
<li >Collaborate with architects and developers to understand API contracts, data flows, and integration points between systems.</li>
<li >Prepare and maintain use cases, user stories, acceptance criteria, wireframes/mock-ups, and traceability matrices.</li>
<li >Support User Acceptance Testing (UAT) planning and execution, including writing test scenarios, coordinating sign-offs, and validating solution alignment with requirements.</li>
<li >Liaise between multiple stakeholders (business, vendors, technical teams) for requirement clarifications, scope changes, and issue resolution.</li>
<li >Produce clear, well-structured documentation and status reports for governance forums.</li>
<li >Ensure requirements and processes comply with KSA regulatory and compliance expectations for retail banking, such as SAMA guidelines.</li>
</ul> <h3 >Required Experience and Domain Knowledge</h3>
<ul >
<li >4–8 years of Business Analysis experience, with demonstrable experience in retail banking (products, channels, operations, or lending).</li>
<li >Prior experience working within or with banks/fintechs operating in KSA, demonstrating an understanding of the local market and regulatory landscape.</li>
<li >Exposure to core banking, CRM, mobile/internet banking, or payment systems in a BA or techno-functional capacity.</li>
<li >Experience working in multi-vendor delivery environments, coordinating between business owners, in-house teams, and external system integrators.</li>
<li >Hands-on experience with asset/lending applications, including credit cards, personal finance, and home finance (mortgage) products, covering origination, underwriting, servicing, or collections workflows.</li>
</ul> <h3 >Educational Background and Certifications</h3>
<ul >
<li >A Bachelor’s degree in Business, IT, Computer Science, or a related field is preferred.</li>
<li >Business Analysis certification (*, CBAP, ECBA, or PMI-PBA) is considered a plus.</li>
</ul> <h3 >Application Information</h3>
<p >This full-time position is based in Al Khobar, Eastern region. Salary details will be discussed during the interview process. Qualified candidates are encouraged to apply.</p>
<h2 class="h5">Job description</h2>
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Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back.<br>Meet the Team<br>Join Splunk’s regional sales team focused on the Saudi Arabia market, with a primary focus on Public Sector accounts. The team helps large organizations adopt enterprise data management software solutions that support IT systems, infrastructure, application management, security, and analytics needs. You will work closely with sales engineering, in-house Splunk teams, partner services resources, alliances, and both international and domestic colleagues. This is an exciting opportunity to contribute to a growing business, expand customer value, and build success in a fast-moving enterprise software environment.<br><b>Your Impact</b><br>Drive license sales, support, and service revenue across Public Sector accounts in Saudi Arabia. Build account plans and manage opportunities to increase account penetration and customer value. Negotiate pricing and business terms with large enterprises by clearly demonstrating value and return on investment. Collaborate with partners, alliances, sales engineering, and internal teams to maximize deal effectiveness and expand deal size. Provide timely market and customer insights to product management, marketing, and other corporate functions.<br>Minimum Qualifications<br><ul><li>Extensive enterprise software sales experience with large Public Sector accounts in Saudi Arabia.</li><li>Experience selling software in IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.</li><li>Experience using CRM systems, such as Salesforce.</li><li>Track record of success with prospects and customers in a defined territory.</li><li>Experience applying a structured sales methodology and sales process.</li></ul><br><b>Preferred Qualifications</b><br><ul><li>Ability to grow and scale with a fast-growing company.</li><li>Strong executive presence and ability to engage senior customer stakeholders.</li><li>Ability to make accurate forecasting commitments.</li><li>Strong written, presentation, and relationship-building skills.</li><li>Comfortable working independently and remotely from team members and corporate offices.</li></ul><br><br>Why Cisco? <p>At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.</p><br><br><p>Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. </p><br><br><p>We are Cisco, and our power starts with you. </p><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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No experience required </div>
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We are seeking a skilled and passionate Barista - Specialty Hot Drinks to join our hospitality team. The ideal candidate will have a strong knowledge of specialty coffee and hot beverage preparation, with a passion for delivering high-quality drinks and exceptional guest experiences.<br><br>The Barista will be responsible for preparing and serving a range of specialty coffees, signature hot drinks, teas, and other crafted beverages, while maintaining consistency, presentation, and quality throughout service. The successful candidate should be confident working in a high-volume environment and have excellent attention to detail.<br><br>Key Responsibilities:<br><br>Prepare and serve high-quality specialty coffee and hot beverages according to established recipes and presentation standards Prepare espresso-based beverages including espresso, Americano, cappuccino, latte, flat white, macchiato, mocha, and other specialty drinks Prepare and execute signature hot drinks, including seasonal and creative beverage recipes Create and maintain high-quality latte art where required Demonstrate strong knowledge of espresso extraction, milk steaming, texturing, and temperature control Produce consistent and high-quality drinks while maintaining appropriate speed during busy service periods Prepare specialty teas, hot chocolate, chai, matcha, and other non-coffee hot beverages as required Follow standard recipes, portion sizes, preparation methods, and presentation guidelines Maintain a clean, organised, and fully stocked barista station throughout service Operate and care for espresso machines, grinders, brewing equipment, and other beverage equipment correctly Carry out daily opening and closing procedures, including equipment cleaning and calibration Monitor coffee, milk, syrups, garnishes, cups, and other beverage supplies and communicate replenishment requirements Minimise product waste while maintaining quality and consistency Follow all food safety, hygiene, health, and safety procedures Ensure all beverages are presented according to the concept's quality and aesthetic standards Work closely with the service and kitchen teams to ensure smooth and efficient operations Assist with the development and testing of new specialty beverages and seasonal drink menus when required Maintain a professional appearance, positive attitude, and high level of personal hygiene at all times<br><br>Requirements<br><br>2 years' experience as a Barista in a specialty coffee shop, premium restaurant, hotel, café, or high-end hospitality environment Strong knowledge of specialty coffee preparation and espresso-based beverages Proven ability to operate and maintain professional espresso machines and grinders Strong milk steaming, texturing, and latte art skills Experience preparing signature and specialty hot beverages Knowledge of coffee beans, roast profiles, extraction, and basic coffee brewing principles Good understanding of food safety and hygiene standards Excellent customer service and communication skills Ability to work efficiently under pressure in a high-volume environment Strong attention to detail and commitment to consistency Professional grooming and presentation Fluent English communication skills; additional languages are an advantage Barista or specialty coffee certification is preferred<br><br>About The Company<br><br>SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br><br>At SIHAMCO, we don't just lead Saudi Arabia's hospitality and entertainment evolution—we create it from the ground up. Since 2008, we've been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br><br>Crafting a Homegrown Legacy<br><br>All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don't import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br><br>Our Signature Brands<br><br>Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures: The Groves, Zodia C Cuisine, Little Krazy, Luca Land, Luca Park, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br><br>Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br><br>We Are Only Getting Started!<br><br>Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br><br>People First<br><br>Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.<br><br>Benefits<br><br>At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth. Our benefits include:<br><br>Competitive salary packages - aligned with market standards and experience Visa (1 year temp) & Flights into the country for non-citizens Accommodation Transportation Allowance Career development & Internal promotions - grow with us across departments and seasons Creative & collaborative work culture - built on passion, innovation, and attention to detail Exposure to high-end hospitality & entertainment concepts - gain experience in premium F&B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity - join a team of passionate professionals from around the world<br><br>Join Us<br><br>Whether you're an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.
Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Purpose<br><br>Job Description<br><br>To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division<br><br>Key Accountability Areas<br><br>Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability. Align operational goals with the company’s overall business strategy and ensure cross-functional teams are working toward shared objectives. Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service. Drive operational innovation through automation, technology adoption, and process improvements. Ensure processes are scalable and adaptable to support business expansion. Establish and monitor KPIs to track and measure operational performance across key areas. Standardize processes and reporting systems to ensure consistency and transparency across the operations department. Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement. Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction. Implement change management practices to ensure successful adoption of new processes, systems, or technologies. Develop and implement robust fraud prevention strategies. Analyze transaction data to identify patterns and anomalies. Collaborate with technology teams to enhance fraud detection algorithms. Train and educate operational staff on fraud prevention best practices. Continuously monitor and adapt fraud prevention measures. Analyze cancellation patterns to identify common reasons Implement measures to reduce cancellations Minimize the impact of cancellations on resources Investigate failed deliveries (e.g., incorrect addresses, customer unavailability). Enhance address validation during order placement. Implement real-time tracking and communication features for customers and drivers. Leverage data analytics to identify wastage trends. Use predictive models to anticipate potential wastage scenarios. Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents. Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration. Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency. Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs. Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence. Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation. Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue. Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations. Lead efforts to automate manual processes within the delivery ecosystem. Evaluate and implement technology solutions (e.g., route optimization, order tracking). Enhance customer self-service options through intuitive app features. Monitor automation performance and iterate for continuous improvement. Establish clear KPIs for compensation effectiveness. Measure the impact of compensation decisions on operational performance.<br><br>Strategy & Planning<br><br>Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Establish the plans for the respective functions/teams and provide inputs that support the Division’s goals and objectives. Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.<br><br>People Management<br><br>Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. Participate in the identification and recruitment of key talents for the function. Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.<br><br>Budget Management<br><br>Manage and own the budgeting cycle and provide input to the budgeting process. Ensure effective utilization of the function's budget, and report accurately on progress and challenges. Investigate and propose implementing strategies that result in a positive financial impact for HS. Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered. Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.<br><br>Governance And Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience:<br><br>10 -12 years of experience in operations, process improvement, or operational excellence roles Strong knowledge of operational improvement methodologies Strong problem-solving skills Advance analytical skills Leadership skills<br><br>Education And Certifications<br><br>Bachelor’s degree in business management, or a related field Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.
<p>About the Role: We are seeking a Commercial Data Analyst to join our Data Intelligence team. In this role, you will leverage Almosafer's end-to-end travel commerce data including bookings, customer, pricing, supplier, and revenue data to generate actionable insights that inform business strategy, optimize commercial performance, and enable data-driven decision-making across Sourcing, Revenue Management, Product, Sales, and Marketing.</p><p>You ll act as the bridge between data and business, turning complex datasets into actionable recommendations that enable commercial success.</p><p>The ideal candidate will have 5+ years of analytical experience in e-commerce or travel, strong expertise in Sourcing, Products or Digital analytics, and hands-on experience with BI tools for delivering insights at scale. Knowledge of machine learning and rule-based models is a strong advantage.</p><p>Responsibilities:</p><p>Data Exploration & Analysis - Explore and analyze in-house datasets (transactional, sourcing, connectivity, competitive intelligence) to generate meaningful insights. - Conduct deep-dive and ad-hoc analyses to identify trends, patterns, and opportunities that drive revenue and margin improvement. - Design and evaluate test scenarios to validate hypotheses and maximize the value of internal systems.</p><p>Insight Generation & Communication - Translate data findings into clear, concise, and actionable insights and business recommendations. - Present analysis to stakeholders in a compelling narrative, using visualizations and storytelling to support strategic decisions - Deliver Insights to a wider audience and reiterate to generate impactful results & achieve regular success</p><p>Data Product Support & Continuous Improvement - Contribute to the development and evolution of Commercial Data Products by providing insights, testing hypotheses, and validating assumptions - Help shape KPIs, reporting metrics, and dashboards aligned with business goals. - Proactively suggest opportunities for optimization and process improvement using data insights. - Stay up to date with industry trends and analytics tools to enhance analytical capabilities</p><p>Stakeholder Engagement - Collaborate closely with cross-functional teams (Sourcing, Revenue Management, Product, Sales & Marketing) to understand their data needs and deliver impactful analytical solutions. - Act as a mutual data partner, and advisor to cross-functional teams and multiple stakeholders.</p><p>Advanced Analytics & Data Solutions - Design scalable, automated analytics solutions using tools such as SQL, Python, and cloud-based data platforms to support operational analytics. - Ensure adherence to enterprise data governance and quality standards, working closely with Data Engineering and Governance teams.</p><p>Collaboration & Data Governance - Bridge Operations and Data Intelligence to ensure aligned data standards and methodologies. - Drive data literacy and analytical best practices across teams.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s or Master s degree in STEM, Business Analytics, or related field.</p><p>5+ years of experience as a Data Analyst, preferably in e-commerce, online travel, or digital-first businesses.</p><p>Proficiency in SQL, Python or R, and advanced Excel.</p><p>Strong experience in Commercial, Digital Products or Data Analytics practices.</p><p>Hands-on experience with BI tools such as Tableau, Power BI, Looker, or similar for dashboard development and storytelling.</p><p>Excellent stakeholder management and communication skills; English fluency.</p><p>Experience building and deploying machine learning models e.g. Pricing & Margin Optimization, Forecasting, Recommendations, Mapping etc.</p><p>Familiarity with big data warehouses (Google BigQuery, AWS Redshift, Snowflake).</p>