House gard Jobs

House of Consulting Office for Consulting Engineers Co. (HCO) is a multi-disciplinary consulting engineering firm based in Saudi Arabia. We provide integrated architectural, engineering, planning, and consultancy services, offering a “one-stop solution” to support our clients across the full project lifecycle. Our portfolio spans residential, commercial, industrial, hospitality, retail, and healthcare sectors.<br>We are currently looking for a highly qualified Mechanical Inspector to join our team in Riyadh.<br>Key Responsibilities: Inspect and supervise mechanical works including HVAC, plumbing, firefighting, and drainage systems Ensure mechanical installations comply with approved drawings, specifications, and applicable standards Conduct inspections, testing, and commissioning activities for mechanical systems Verify materials and equipment delivered to site meet project requirements Monitor contractor performance and ensure quality workmanship Ensure compliance with local regulations, mechanical codes, and safety standards Prepare inspection reports and maintain accurate project records Identify non-conformance issues and coordinate corrective actions Coordinate with project engineers, consultants, and contractors on technical matters<br>Qualifications: Bachelor’s Degree in Mechanical Engineering or a related field Minimum 10 years of relevant experience in mechanical inspection and construction supervision Strong knowledge of HVAC, plumbing, firefighting systems, and testing & commissioning procedures Experience in large-scale construction projects Familiarity with Saudi codes and industry standards related to mechanical systems Excellent communication, coordination, and reporting skills Proficiency in Microsoft Office and inspection reporting systems

Matcha House is one of Saudi Arabia's leading specialty matcha brands, sourcing premium Japanese matcha directly from renowned tea producers and serving both retail and wholesale customers across the Kingdom. We are looking for a motivated and results-driven Wholesale Sales Representative to help expand our B2B presence and build long-term relationships with cafés, restaurants, hotels, retailers, and distributors.<br>Key Responsibilities Identify and develop new wholesale business opportunities. Prospect and engage cafés, specialty coffee shops, restaurants, hotels, and retail accounts. Build and maintain strong relationships with existing wholesale customers. Conduct product presentations, tastings, and business meetings. Prepare quotations, negotiate commercial terms, and close sales agreements. Follow up on leads generated through marketing campaigns and inbound inquiries. Monitor customer performance and identify opportunities for growth. Coordinate with operations and customer service teams to ensure smooth order fulfillment. Maintain accurate records of customer interactions and sales activities. Stay informed about market trends, competitors, and customer needs.<br>Requirements Previous experience in B2B sales, wholesale sales, or account management. Experience in the food & beverage industry is highly preferred. Strong communication, negotiation, and relationship-building skills. Self-motivated with a proven ability to meet sales targets. Ability to work independently and manage a sales pipeline. Valid driver's license and willingness to travel within Saudi Arabia. Proficiency in Arabic and English.<br>If you're passionate about sales, specialty beverages, and building long-term business relationships, we'd love to hear from you.

<p>About the Firm Our client is a leading US law firm with a well-established international network, including a growing presence across the Middle East. As part of the continued expansion of its Riyadh office, the firm is seeking a polished and professional Receptionist to be the first point of contact for visitors, clients, and employees, helping to establish high front-of-house standards in a brand-new office environment. The Role This is a fantastic opportunity for an experienced, bilingual receptionist to play a central role in shaping the front-of-house function of a new international office. Reporting to the Director of Operations, you will provide reception and administrative support, ensuring every visitor and caller experiences a professional, welcoming, and efficient service. You will also help define and embed reception processes and visitor management protocols from day one. Key Responsibilities Act as the first point of contact for all visitors, clients, and employees, ensuring a professional and welcoming experience at all times Greet, register, and direct visitors, managing access protocols and maintaining accurate visitor logs Answer, screen, and route incoming calls, emails, and general enquiries promptly and professionally Manage meeting room bookings, calendars, and appointments across teams Receive, sort, and distribute incoming mail, deliveries, and correspondence Maintain a clean, organised, and presentable reception and front-of-house area Coordinate courier bookings and monitor reception supplies, stationery, and pantry items Communicate confidently in both Arabic and English, written and verbal Provide general administrative support including data entry, filing, and document preparation Support the establishment of front-of-house processes and visitor management procedures as the office settles in Work closely with facilities, IT, and security teams to support a smooth day-to-day office operation Demonstrate cultural awareness and professionalism aligned to Saudi business etiquette, including respectful greetings, formal communication, and appropriate dress standards</p><p>Candidate Requirements Saudi National (essential) Bilingual in Arabic and English, with excellent written and verbal communication skills in both languages (essential) Previous experience in a receptionist, front-of-house, office administration, or client services role (essential) Advanced IT proficiency, including Microsoft Outlook, Word, and Excel Experience within a professional services, corporate, or international office environment, ideally in Riyadh or the wider GCC region, is highly regarded Experience supporting a new office opening or establishing front-of-house procedures is an advantage Strong interpersonal and client service skills, with the ability to engage confidently with visitors, employees, and external contacts Highly organised, detail-oriented, and able to multitask and prioritise in a fast-paced environment Sound judgement and discretion when handling confidential information Strong cultural awareness and understanding of professional workplace expectations in Riyadh Why Apply This is a rare opportunity to join a leading international law firm at the ground level of a new Riyadh office, playing a key role in shaping its front-of-house standards and culture from the outset. You will work within a professional, collaborative, and high-performing environment, with genuine scope to make the role your own as the office grows. About Barratt Galvin Established in 2014, Barratt Galvin is a specialist legal recruitment consultancy focused on the Middle East legal market. Laura Barratt, our founder, has been recruiting across the region since 2007, bringing close to two decades of expertise and long-standing relationships with law firms throughout Dubai, Abu Dhabi, Riyadh, Jeddah, and Doha. We partner with leading international and regional law firms to recruit Lawyers, Legal Assistants, Business Development, Marketing, and HR professionals. We are recognised for our strength in Middle East law firm recruitment and regularly advise on private practice opportunities and broader international law firm business services recruitment across the GCC. With strong Australian market connections, we support both regional career progression and international relocation. Barratt Galvin delivers specialist insight, discretion, and access to exclusive opportunities across the Middle East legal sector.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.<br><br><ul><li>Involvement in budget preparations and responsible for profit &amp; loss.</li><li>Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.</li><li>Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.</li><li>Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.</li><li>Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.</li><li>Conduct interviews with future employees.</li><li>Identify training needs, develop and manage performance.</li><li>Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.</li><li>Manage all operational tasks as well as their respective delegation and follow-up.</li><li>Carry out disciplinary actions in line with company procedures.</li><li>Re-evaluate work flows to improve and optimise organisation.</li><li>Implement and evaluate procedures and policies.</li><li>Ensure clear communication within departments.</li><li>Verify that all information requested by the local police authorities are adhered to and prepared accurately.</li><li>Organise regular departmental meetings.</li><li>Detailed hotel product knowledge, up-to-date with VIP arrivals &amp; events within the hotel and the destination.</li><li>Conduct daily walk throughs to ensure quality standards.</li><li>Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action.</li><li>Set short term and long term measurable objectives to continually improve service levels.</li><li>Responsible for maintaining 85% scoring for LQA inspections.</li><li>Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.</li><li>Manager on Duty weekdays and weekends.</li><li>Rooms Division responsibility in their absence.</li><li>Pre-Opening tasks and responsibilities where applicable.</li><li>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. Involvement in budget preparations and responsible for profit &amp; loss. Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR. Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines. Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity. Conduct interviews with future employees. Identify training needs, develop and manage performance. Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities. Manage all operational tasks as well as their respective delegation and follow-up. Carry out disciplinary actions in line with company procedures. Re-evaluate work flows to improve and optimise organisation. Implement and evaluate procedures and policies. Ensure clear communication within departments. Verify that all information requested by the local police authorities are adhered to and prepared accurately. Organise regular departmental meetings. Detailed hotel product knowledge, up-to-date with VIP arrivals &amp; events within the hotel and the destination. Conduct daily walk throughs to ensure quality standards. Maintain high visibility with guests and employees, handle customers complaints and take corrective action. Set short term and long term measurable objectives to continually improve service levels. Responsible for maintaining 85% scoring for LQA inspections. Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure. Manager on Duty weekdays and weekends. Rooms Division responsibility in their absence. Pre-Opening tasks and responsibilities where applicable. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p>

<p><strong>Department: </strong>Rooms Division, Front Office &amp; Guest Services</p><p><strong>Location: </strong>Saudi Arabia - Al Khobar<br><br></p><strong>Description<br><br></strong>Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.<br><br><br><br><strong>Key Responsibilities<br><br></strong><ul><li>Involvement in budget preparations and responsible for profit &amp; loss.</li><li>Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.</li><li>Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.</li><li>Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.</li><li>Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.</li><li>Conduct interviews with future employees.</li><li>Identify training needs, develop and manage performance.</li><li>Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.</li><li>Manage all operational tasks as well as their respective delegation and follow-up.</li><li>Carry out disciplinary actions in line with company procedures.</li><li>Re-evaluate work flows to improve and optimise organisation.</li><li>Implement and evaluate procedures and policies.</li><li>Ensure clear communication within departments.</li><li>Verify that all information requested by the local police authorities are adhered to and prepared accurately.</li><li>Organise regular departmental meetings.</li><li>Detailed hotel product knowledge, up-to-date with VIP arrivals &amp; events within the hotel and the destination.</li><li>Conduct daily walk throughs to ensure quality standards.</li><li>Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action.</li><li>Set short term and long term measurable objectives to continually improve service levels.</li><li>Responsible for maintaining 85% scoring for LQA inspections.</li><li>Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.</li><li>Manager on Duty weekdays and weekends.</li><li>Rooms Division responsibility in their absence.</li><li>Pre-Opening tasks and responsibilities where applicable.</li><li>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br></li></ul>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; **********<strong>;">Hilton is seeking an <strong style="font-weight:700;">Assistant Reservations Manager</strong> to join its team in Saudi Arabia. This full-time role involves overseeing the daily reservations operations and contributing to the overall guest experience. The position requires 5-10 years of relevant experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Oversee daily reservations operations, including room inventory, availability, group blocks, rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage.</li> <li style="margin:0 0 6px;">Maximize occupancy and revenue by reviewing and adjusting rate strategies, occupancy levels, and promotional efforts.</li> <li style="margin:0 0 6px;">Collaborate with Sales and Events teams to manage group bookings, corporate rates, and special events effectively.</li> <li style="margin:0 0 6px;">Manage third-party channels, including negotiating rates, maintaining relationships, and ensuring proper implementation of reservation procedures to maximize conversion.</li> <li style="margin:0 0 6px;">Generate and review key performance reports, such as occupancy, revenue, and forecasting data, to support strategic planning and departmental decision-making.</li> <li style="margin:0 0 6px;">Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Requirements</h3> <p style="margin:0 0 12px; </strong>********<strong>;">Candidates should possess 5-10 years of experience in a related field. Hilton values individuals who demonstrate a passion for hospitality, act with integrity, inspire others through leadership, believe in teamwork, show ownership and accountability, and focus on the present moment with urgency and discipline.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Hilton</h3> <p style="margin:0 0 12px; </strong>********<strong>;">Hilton is a global leader in hospitality, recognized for its workplace culture and commitment to guest experiences. The company has received repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Employee Benefits</h3> <p style="margin:0 0 12px; </strong>********<strong>;">Hilton invests in its Team Members' wellbeing, offering a range of benefits that may include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Travel perks, including discounted room rates at Hilton hotels through the Go Hilton travel program.</li> <li style="margin:0 0 6px;">Paid parental leave for eligible Team Members, including partners and adoptive parents.</li> <li style="margin:0 0 6px;">Crisis concierge services for practical support and emotional care during times of loss.</li> <li style="margin:0 0 6px;">Mental health resources and access to free counseling and support through the Employee Assistance Program (EAP) in many countries for eligible Team Members.</li> </ul> <p style="margin:0 0 12px; </strong>**********;"><em>Benefit availability may vary depending on Team Member’s location, terms and conditions of employment, and specific program/plan terms.</em></p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Fursan Travel is seeking an <strong style="font-weight:700;">Assistant Operations Manager</strong> for its Elite Services division in Riyadh, Saudi Arabia. This full-time role focuses on delivering world-class travel planning and concierge services to high-profile clientele, ensuring seamless end-to-end travel experiences for VIP guests.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">The Assistant Operations Manager will join an elite division, managing bespoke travel itineraries and providing 24/7 support for high-net-worth individuals and VIP clients. The position requires exceptional attention to detail, superior communication skills, and hands-on experience with travel reservation systems, particularly in luxury travel and lifestyle needs.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Manage and curate bespoke travel itineraries for high-net-worth individuals (HNWIs) and VIP clients.</li> <li style="margin:0 0 6px;">Handle all aspects of travel planning, including flight bookings (commercial and private), luxury accommodations, ground transportation, and exclusive reservations.</li> <li style="margin:0 0 6px;">Utilize Amadeus or equivalent GDS to issue and modify air tickets in real-time.</li> <li style="margin:0 0 6px;">Liaise with airlines, hotel groups, DMCs, private jet charters, and luxury service providers.</li> <li style="margin:0 0 6px;">Act as a single point of contact for VIP clients and provide 24/7 support before and during travel.</li> <li style="margin:0 0 6px;">Prepare customized travel reports, expense tracking, and post-travel feedback summaries.</li> <li style="margin:0 0 6px;">Anticipate client needs and exceed expectations through discreet, proactive service.</li> <li style="margin:0 0 6px;">Maintain client confidentiality, preferences, and special requirements with the utmost professionalism.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">5-10 years of experience in a relevant field.</li> <li style="margin:0 0 6px;">Demonstrated experience with travel reservation systems, such as Amadeus or equivalent GDS.</li> <li style="margin:0 0 6px;">Proven ability to manage complex travel arrangements for high-profile clientele.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Skills</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Exceptional attention to detail.</li> <li style="margin:0 0 6px;">Superior communication skills.</li> <li style="margin:0 0 6px;">Proactive and service-driven approach.</li> <li style="margin:0 0 6px;">Well-versed in luxury travel and lifestyle needs.</li> <li style="margin:0 0 6px;">Strong organizational and problem-solving abilities.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This is a full-time position based in Riyadh, Saudi Arabia, within a division dedicated to elite services and high-profile clients. The role requires a commitment to providing 24/7 support as needed.</p>

<p><b><br></b></p><p><b>What you will be doing</b></p><ul><li>High Net Worth Client Service - Serve as the dedicated travel partner for a portfolio of high net worth clients , delivering highly personalized, discreet service. Act as the single point of contact, building trusted, long term client relationships.</li><li>Luxury Travel Design &amp; Bookings - Design and manage bespoke luxury travel itineraries across global destinations. Handle complex requests, changes, and issues with efficiency and discretion. Maintain accurate, real time system updates and booking documentation.</li><li>Arabic Speaking Market Focus - Deliver professional service in Arabic and English , with strong cultural awareness. Apply a strong understanding of Middle Eastern cultural norms , privacy expectations, and travel preferences.</li><li>Global Destination Expertise - Advise on premium destinations, luxury hotels, private experiences, and halal friendly travel options. Proactively identify opportunities to upsell and cross sell additional services.</li><li>Supplier &amp; Commercial Management - Negotiate and manage bookings with airlines, hotels, DMCs, and luxury travel partners. Secure VIP benefits and exclusive access through strong supplier relationships.</li><li>Collaboration &amp; Quality - Collaborate with internal teams to deliver seamless end to end member experiences. Ensure all travel arrangements meet regulatory, compliance, and quality standards. Promote Ten s wider lifestyle services by identifying opportunities for cross service referrals.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 3+ years experience in luxury leisure travel, concierge, or tour operating</li><li>Proven experience creating tailor made itineraries for high net worth clients</li><li>Strong background in flight inclusive travel and GDS systems (Amadeus preferred)</li><li>Experience negotiating with premium suppliers and managing complex bookings</li><li>Fluent in Arabic and English (professional working proficiency required)</li><li>Excellent knowledge of global luxury destinations and suppliers</li><li>Strong understanding of affluent customer expectations and luxury service delivery</li><li>Commercial awareness with a natural sales and upselling ability</li><li>Highly organized, detail driven, and adaptable in a fast paced environment</li><li>Desirable Certifications Amadeus, IATA, CTA/CTC, Virtuoso, or other recognized travel industry qualifications</li><li>Work Location Please note: This position is 100% office-based in Riyadh . Candidates must be willing and able to work full-time from our Riyadh office , as remote or hybrid work arrangements are not available for this role.</li></ul>

<h3 >Front Office Agent, Al Khobar</h3> <p >Mövenpick Hotels &amp; Resorts, a member of the Accor network, is seeking a <strong >Front Office Agent</strong> for its operations in Al Khobar, Eastern region. This full-time position is suitable for candidates with 0-1 years of experience, serving as the initial point of contact for guests and embodying the brand through service excellence.</p> <h3 >Role Overview</h3> <p >The Front Office Agent plays a crucial role in creating a positive and memorable guest experience from arrival to departure. This position acts as a key liaison between guests and the resort, ensuring all interactions are seamless, personalized, and executed with precision. Responsibilities include anticipating guest needs, resolving requests, and fostering a sense of belonging that enhances each stay.</p> <h3 >Core Responsibilities</h3> <ul > <li >Warmly welcome all guests with genuine enthusiasm and a personalized approach.</li> <li >Build strong guest relationships through recognition, personalization, and preference tracking.</li> <li >Conduct efficient check-ins and check-outs, ensuring accurate recording of guest information and profile updates.</li> <li >Escort guests to their rooms when necessary, particularly VIPs, to ensure a smooth transition.</li> <li >Process payments, handle deposits, issue keys, and explain room and hotel features.</li> <li >Scan passports and IDs in compliance with Saudi regulatory requirements and ensure CID reporting accuracy.</li> <li >Recognize repeat and VIP guests, anticipate their needs, and tailor interactions accordingly.</li> <li >Provide accurate information about the hotel’s facilities, outlets, and local area happenings.</li> <li >Proactively manage guest requests and resolve issues or complaints efficiently, logging feedback and ensuring follow-up.</li> <li >Handle special requests before, during, and after stays to ensure guest satisfaction.</li> <li >Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&amp;B, Reservations) to fulfill guest needs.</li> <li >Maintain detailed shift handovers to ensure seamless team transitions and continuity of guest service.</li> <li >Attend daily briefings to stay informed on occupancy, arrivals, departures, events, and internal updates.</li> <li >Operate the Property Management System confidently for all Front Office functions.</li> <li >Manage the Reception email inbox professionally and timely.</li> <li >Perform regular checks on registration cards and guest buckets, ensuring compliance with Data Quality Standards.</li> <li >Monitor float accuracy, process currency exchanges, paid outs, and adhere to cash handling procedures.</li> <li >Close cashier audits at shift end, ensuring alignment of balances and documentation.</li> <li >Identify upselling opportunities across rooms, suites, F&amp;B outlets, and spa to support revenue targets.</li> <li >Enroll guests into loyalty programs such as ALL ACCOR, aiming to meet or exceed set conversion goals.</li> <li >Uphold the privacy and confidentiality of all guest information.</li> <li >Comply with the hotel’s credit policy and all Standard Operating Procedures (SOPs) related to cashiering and guest services.</li> <li >Adhere to all Health, Safety &amp; Hygiene procedures and be familiar with fire and emergency protocols.</li> </ul> <h3 >Candidate Profile and Requirements</h3> <ul > <li >0-1 years of experience in a similar guest-facing role.</li> <li >Professional, polished, and confident demeanor in guest-facing environments.</li> <li >Energetic, adaptable, and capable of thriving in a fast-paced setting.</li> <li >Ability to work cohesively as part of a team.</li> <li >Strong focus on guest needs, maintaining calmness and courtesy at all times.</li> <li >Demonstrated ability to promote positive relations with all guests.</li> <li >Sound judgment when interacting with difficult guests.</li> <li >Understanding and ability to work effectively in a multi-cultural environment.</li> </ul> <h3 >Company Culture and Values</h3> <p >Mövenpick Hotels &amp; Resorts, as part of the Accor network, operates within a group that brings together over 45 brands, 5,500 hotels, and 10,000 restaurants. The company is committed to responsible hospitality, valuing individual contributions and offering opportunities for development and advancement. Every action aims to create a positive and memorable impact for guests, colleagues, and the environment.</p> <h3 >Application Information</h3> <p >Interested candidates are invited to apply for this full-time position.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.&nbsp;</p><br><p>Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.</p><br><p>This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.</p><br><br>Job Description<br><br><p>We are seeking a professional, service-oriented, and proactive <strong>Guest One Touch Service Agent</strong> to join our team in Makkah, Saudi Arabia. As the primary point of contact for guests, you will provide exceptional customer service by handling all guest requests through a single point of contact, ensuring prompt resolution and creating memorable guest experiences. You will coordinate with all hotel departments to deliver seamless service while maintaining the highest standards of hospitality.</p><br><p>Key Responsibilities</p><br><ul><li>Serve as the primary point of contact for all guest requests, inquiries, and service needs via telephone, email, or other communication channels.</li><li>Respond promptly and professionally to guest requests, ensuring timely follow-up and resolution.</li><li>Coordinate with Housekeeping, Engineering, Front Office, Food &amp; Beverage, Security, and other departments to fulfill guest requests efficiently.</li><li>Record, track, and monitor all guest requests using the hotel's service optimization or guest request management system.</li><li>Handle wake-up calls, restaurant reservations, transportation requests, and other concierge-related services as required.</li><li>Provide accurate information about hotel facilities, services, operating hours, local attractions, and transportation.</li><li>Resolve guest complaints and service recovery situations professionally, escalating issues when necessary.</li><li>Maintain detailed and accurate records of guest interactions and requests.</li><li>Monitor service response times and ensure all guest requests are completed within established service standards.</li><li>Promote hotel facilities, restaurants, spa, and other services to enhance the guest experience and maximize revenue opportunities.</li><li>Ensure compliance with hotel policies, brand standards, and guest service procedures.</li><li>Maintain confidentiality of guest information and adhere to data privacy requirements.</li><li>Participate in departmental meetings and training programs to continuously improve product knowledge and service delivery.</li><li>Perform any other duties assigned by management that support the smooth operation of the hotel.</li></ul><br>Qualifications<br><br><ul><li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.</li><li>Previous experience in a luxury hotel, Front Office, Guest Services, Call Center, or One Touch Service environment is preferred.</li><li>Excellent verbal and written communication skills in English; Arabic language skills are an advantage.</li><li>Strong customer service orientation with a passion for delivering exceptional guest experiences.</li><li>Excellent telephone etiquette and interpersonal skills.</li><li>Ability to multitask and prioritize requests in a fast-paced environment.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in Microsoft Office and hotel Property Management Systems (PMS); experience with guest request management systems is an advantage.</li><li>Ability to work flexible shifts, including evenings, weekends, and public holidays.</li><li>Professional appearance and positive attitude with strong attention to detail.</li><li>Ability to work effectively both independently and as part of a team.</li></ul><br>Additional Information<br><br><ul><li>Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.</li><li>Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.</li><li>Continuous learning and investment into your capability.</li></ul><p>* This role is for&nbsp;Saudis only.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a hostess, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <p>As a hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. A hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:</p> <ul> <li>Manage guest queries in a friendly, timely, and efficient manner</li> <li>Ensure knowledge of menu and all products</li> <li>Follow correct reporting procedures if faced with issues</li> <li>Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene</li> <li>Assist callers courteously and promptly, taking messages as necessary which are legible and accurate, passing them on to the appropriate person without delay</li> <li>Have a good knowledge of the restaurant's seating arrangements</li> <li>Comply with hotel security, fire regulations and all health and safety legislation</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li>Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD per night at our world-class hotels through our Go Hilton travel program</li> <li>Paid parental leave – because family matters. We offer paid leave for eligible team members, including partners and adoptive parents</li> <li>Crisis concierge – in times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care</li> <li>Mental health resources – your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><strong>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.</strong></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

We’re Hiring | Fashion Designer (Saudi Fashion Designer) IKH Fashion House is looking for a talented and creative Fashion Designer to join our boutique team. This role is ideal for a fashion professional who can combine creative design skills with exceptional client interaction and sales capabilities, contributing to a refined and personalized luxury shopping experience. Key Responsibilities• Develop and present fashion designs aligned with the brand’s identity and aesthetic.• Meet with clients, understand their preferences, requirements, and occasions.• Provide professional advice on silhouettes, fabrics, colors, embellishments, and design details.• Translate clients’ ideas and preferences into elegant and distinctive designs.• Build strong relationships with clients and deliver an exceptional boutique experience.• Support the sales process by presenting suitable designs and products and assisting clients in making confident purchasing decisions.• Follow up on client requests, alterations, and design details to ensure satisfaction.• Stay updated with current fashion trends, luxury fashion, and emerging design concepts. Requirements• Proven experience in Fashion Design, preferably within Luxury Fashion, Evening Wear, Bridal, or Couture.• Strong knowledge of fabrics, silhouettes, tailoring, embellishments, and fashion construction.• Excellent communication and interpersonal skills.• Strong customer service, sales, and persuasion skills.• Strong fashion sense with exceptional attention to detail.• Ability to understand client needs and translate them into creative design solutions.• Professional appearance and communication suitable for a luxury boutique environment.• Ability to work collaboratively while maintaining a high level of creativity and professionalism.

Role Description This is a full-time, on-site Accountant role based in Jeddah at Bright House Real Estate. The Accountant will manage day-to-day financial operations, including recording transactions, maintaining general ledgers, and preparing monthly, quarterly, and annual financial statements. Responsibilities include monitoring accounts payable and receivable, reconciling bank statements, processing invoices, and supporting payroll calculations. The role also involves preparing budgets, tracking expenses, assisting with audits, ensuring compliance with relevant accounting standards and local regulations, and generating reports to support management decision-making. The Accountant will collaborate with internal teams, respond to financial queries, and help improve financial processes and controls. Qualifications Strong core accounting skills, including general ledger management, financial statement preparation, and account reconciliation. Proficiency in budgeting, forecasting, and financial analysis to support planning and performance tracking. Experience with accounting software and ERP systems, as well as solid MS Excel skills for financial reporting. Knowledge of applicable accounting standards and local financial regulations relevant to operations in Jeddah. High level of attention to detail, accuracy, and integrity in handling financial data and documentation. Effective communication and collaboration skills to work with cross-functional teams and respond to internal and external stakeholders. Ability to organize work, prioritize multiple deadlines, and maintain confidentiality in a fast-paced environment. Bachelor’s degree in Accounting, Finance, or a related field; professional certification (e.g., CPA, CMA) is an asset. Previous experience as an Accountant in Real Estate managment

<p>The House Hotel Dar Tantora, Alula ABOUT KERTEN HOSPITALITY Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimizing operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food &amp; Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International &amp; local travelers. The Group s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline. Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way . ABOUT THE PROPERTY Dar Tantora, The House Hotel An earth-built community in AlUla Dar Tantora The House Hotel with its labyrinth of tightly packed streets, hundreds of mud-brick buildings, and a colossal watchtower fort, Dar Tantora, The House Hotel, is situated in the heart of AlUla s Old Town, one of Saudi Arabia's most impressive heritage sites. Meanwhile, Cloud 7 Residence, Dar Tantora The House Hotel s sister property, offers a serene escape just a short distance away from the bustling city center. The exclusive community, composed of 30 rooms, 2 F&amp;B outlet, cigar lounge, spa, numerous bespoke retail stores will become the most sought-after earth friendly, low impact sustainable heritage eco sanctuary, where the goal is to create an experience, with workshops and activities that showcase the importance of the destination in history. ABOUT THE ROLE KEY RESPONSIBILITIES Greet and welcome guests warmly, ensuring a smooth check-in and check-out process. Handle reservations, room assignments, and billing with accuracy. Provide information on hotel services, facilities, and local attractions. Respond to guest requests, concerns, and complaints promptly and professionally. Coordinate with Housekeeping, F&amp;B, and other departments to meet guest needs. Follow front office procedures and standards for service, safety, and compliance. Maintain accurate records of guest interactions and transactions in the PMS. Build positive relationships with guests by providing attentive and personalized service. Use hotel systems and digital tools effectively to manage reservations and guest services. Share guest feedback and suggest improvements to enhance service quality. Adapt quickly to guest needs and apply creative solutions in daily tasks. JOINING OUR TEAM MEANS Competitive Compensation : A rewarding package tailored to your experience. Career Growth : Opportunities for advancement within our dynamic organization. Inclusive Environment : A vibrant and inclusive workplace that encourages collaboration. Shared Purpose: Working with passionate people who live our values every day connecting, innovating, curating, and leading the way together. Apply CRAFT YOUR CAREER.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or degree in Hospitality, Tourism, or related field preferred. Previous experience in front office, customer service, or hospitality is an advantage. Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is a plus. Basic computer skills, including Microsoft Office (Word, Excel, Outlook). Strong communication and interpersonal skills. Friendly, proactive, and able to work under pressure with a guest-first mindset. Flexibility to work shifts, weekends, and holidays as needed. Fluent in English.</p>

<h3 >Civil Engineer Opportunity</h3> <p >House of Consulting Office (HCO), a leading multidisciplinary consulting engineering firm in Saudi Arabia, is seeking an experienced <strong >Civil Engineer</strong> to join our team. This full-time role is based in AlUla, Al Madinah, Saudi Arabia, and involves contributing to diverse engineering projects across the region.</p> <h3 >About House of Consulting Office</h3> <p >HCO specializes in providing integrated architectural, engineering, planning, and project management consultancy services. We are committed to delivering comprehensive solutions that support our clients throughout the entire project lifecycle, ensuring high standards of quality and efficiency in all our endeavors.</p> <h3 >Key Responsibilities</h3> <ul > <li >Supervise civil construction activities and ensure compliance with approved designs.</li> <li >Review civil drawings, shop drawings, material submittals, and method statements.</li> <li >Monitor earthworks, concrete works, roads, infrastructure, and site development activities.</li> <li >Conduct site inspections and ensure compliance with project specifications and quality standards.</li> <li >Coordinate with contractors, consultants, and project stakeholders.</li> <li >Monitor construction progress and resolve technical site issues.</li> <li >Ensure compliance with safety requirements and quality procedures.</li> <li >Prepare inspection reports and progress documentation.</li> <li >Support project delivery within schedule and budget.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this Civil Engineer position should possess <strong >5 to 10 years of relevant experience</strong> in civil engineering, preferably within a consulting or construction environment. A proven track record in supervising construction activities and managing project documentation is essential.</p> <h3 >Work Environment and Location</h3> <p >This is a full-time position based in AlUla, located within the Al Madinah region of Saudi Arabia. The role involves site-based supervision and coordination, working collaboratively with various project stakeholders to ensure successful project execution.</p> <h3 >Application Process</h3> <p >We invite qualified candidates to apply for this Civil Engineer position. Join House of Consulting Office and contribute to impactful engineering projects in Saudi Arabia.</p>

<strong>Job Description<br><br></strong><strong>The Receiving Clerk is responsible for receiving, inspecting, verifying, and accurately recording all goods, supplies, food, beverages, and other materials delivered to the hotel. The position ensures that all received items comply with approved purchase orders, specifications, quantities, quality standards, and hotel procedures.<br><br></strong><strong>Responsibilities<br><br></strong>Key Responsibilities:<br><br><ul><li>Process invoices and commissions: Generate accurate invoices and ensure timely payment or deduction of travel agent commissions</li><li>Maintain account accuracy: Post charges and credits promptly and reconcile subsidiary ledgers with the general ledger</li><li>Monitor and collect payments: Follow up on outstanding balances to maintain positive cash flow and reduce overdue accounts</li><li>Resolve billing issues: Investigate account discrepancies and coordinate with relevant teams to resolve disputes</li><li>Prepare and send statements: Issue timely account statements, targeting daily delivery</li><li>Review daily transactions: Audit previous day’s charges for accuracy, proper documentation, and contractual compliance</li><li>Manage credit metrics: Calculate monthly Days Sales Outstanding (DSO) and assist with credit management reporting to support timely collections and financial accuracy</li><li>Receive all deliveries and verify quantities, descriptions, specifications, and condition against approved Purchase Orders (POs).</li><li>Inspect delivered goods for quality, damage, expiry dates, packaging, and compliance with required standards.</li><li>Prepare and process receiving reports and ensure all received items are accurately recorded in the system.</li><li>Verify invoices, delivery notes, purchase orders, and receiving documents for accuracy and completeness.</li><li>Report shortages, damages, discrepancies, incorrect deliveries, or rejected items to the concerned departments and suppliers.</li><li>Coordinate with Purchasing, Stores, Finance, and relevant operational departments regarding deliveries and discrepancies.</li><li>Ensure all received goods are properly labeled, documented, and transferred to the appropriate storage areas.</li><li>Maintain accurate receiving records and ensure all documentation is properly filed and available for audit purposes.</li><li>Follow hotel receiving procedures, food safety requirements, hygiene standards, and health and safety regulations.</li><li>Ensure that perishable products are checked for temperature, freshness, expiry dates, and required storage conditions.</li><li>Maintain the cleanliness and organization of the receiving area.</li><li>Assist with periodic inventory counts and reconciliation when required.</li><li>Support the Purchasing and Finance teams in resolving invoice and receiving discrepancies.</li><li>Perform other duties related to the position as assigned by management.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>Qualifications &amp; Requirements<br><br></strong><ul><li>Saudi National.</li><li>Must hold a valid and active membership with the Saudi Organization for Chartered and Professional Accountants (SOCPA) – الهيئة السعودية للمراجعين والمحاسبين.</li><li>Bachelor's degree, or relevant qualification; a degree or diploma in Accounting, Finance, Supply Chain, Procurement, or Hospitality is preferred.</li><li>Previous experience in receiving, stores, purchasing, inventory, accounting, or hotel operations is preferred.</li><li>Good knowledge of Microsoft Office, particularly Excel.</li><li>Basic understanding of Purchase Orders, invoices, delivery notes, and receiving procedures.</li><li>Good communication and organizational skills.</li><li>Strong attention to detail and accuracy.</li><li>Ability to work under pressure and manage multiple deliveries and priorities.</li><li>Ability to work effectively with different departments and suppliers.<br><br></li></ul><strong>Key Competencies<br><br></strong><ul><li> Attention to Detail</li><li> Receiving &amp; Inventory Control</li><li> Documentation Accuracy</li><li> Basic Accounting Knowledge</li><li> Communication Skills</li><li> Time Management</li><li> Problem Solving</li><li> Teamwork</li><li> Integrity and Accountability</li><li> Knowledge of Hotel Receiving Procedures<br><br></li></ul><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.<br><br><strong>About The Team<br><br></strong><strong>How We’ll Help You Thrive<br><br></strong><strong>Benefits<br><br></strong>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br><ul><li>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</li></ul>

<p>At SLS The Red Sea, our villas represent the most personalized expression of the SLS experience. As a Villa Operations Manager , you will lead the Villa Host operation, ensuring every guest receives seamless, intuitive, and highly personalized service from pre-arrival through departure. Working closely with Front Office, Housekeeping, F&amp;B, Concierge, Spa, Engineering, and other operational teams, you will lead the Villa Host team, oversee VIP experiences, and ensure every detail of the villa guest journey reflects the bold and distinctive spirit of SLS.</p> <p>Key Responsibilities</p> <ul> <li>Lead the overall Villa Host operation, ensuring consistent delivery of personalized luxury service and SLS brand standards.</li> <li>Manage, coach, and develop Villa Host Supervisors and Villa Hosts to build a high-performing, guest-focused team.</li> <li>Oversee daily villa operations, including arrivals, departures, VIPs, special requests, host allocations, and guest preferences.</li> <li>Review VIP and high-profile guest arrivals and coordinate all arrangements with relevant operational departments.</li> <li>Conduct regular villa inspections to ensure presentation, amenities, maintenance, and service delivery meet luxury standards.</li> <li>Maintain a strong presence in the operation and personally engage with VIPs, repeat guests, and guests celebrating special occasions.</li> <li>Handle escalated guest concerns and lead service recovery with timely and appropriate follow-up.</li> <li>Monitor guest feedback and identify opportunities to continuously improve the villa guest experience.</li> <li>Ensure guest profiles, preferences, and service information are accurately maintained in the Property Management System.</li> <li>Develop and maintain Villa Host procedures and service standards across the operation.</li> <li>Lead daily briefings and ensure effective communication of VIP movements, guest requests, and operational priorities.</li> <li>Monitor staffing, scheduling, productivity, and departmental operating costs.</li> <li>Identify appropriate upselling opportunities across dining, spa, experiences, and other resort services.</li> <li>Work closely with operational departments to ensure seamless coordination throughout the guest journey.</li> <li>Support recruitment, onboarding, training, performance management, and development of the Villa Host team.</li> <li>Ensure compliance with SLS policies, operational procedures, privacy requirements, and health and safety standards.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred.</p> <p>Minimum 5 years of luxury hospitality experience, including at least 2-3 years in a managerial or senior supervisory role.</p> <p>Previous experience in Villa Operations, Butler Service, Front Office, Guest Relations, private residences, or a similar luxury guest-facing environment.</p> <p>Strong knowledge of luxury guest service, VIP handling, personalization, guest recognition, and service recovery.</p> <p>Proven leadership experience in managing, coaching, training, and developing guest-facing teams.</p> <p>Good understanding of Front Office operations and Property Management Systems (PMS).</p> <p>Strong operational awareness, including scheduling, productivity, cost control, and upselling.</p> <p>Excellent communication, interpersonal, and problem-solving skills.</p> <p>Strong English communication skills, both written and verbal.</p> <p>Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced luxury hospitality environment.</p>

<p><b>ROLE SUMMARY&nbsp;</b></p><p>As Director of Residences at Novotel Residences , you will lead and oversee the complete homeowner and resident experience, from pre-move-in preparations through day-to-day residential living. This pivotal role requires a proactive, professional, and guest-focused approach to ensure that residents consistently receive a high standard of hospitality and residential service in line with Novotel standards. The role is responsible for creating a well-managed, comfortable, and welcoming residential environment, building strong relationships with homeowners and residents, and ensuring the highest standards of operational efficiency, service quality, and community experience.</p><p><b><br></b></p><p><b>What you will be doing:</b></p><ul><li>Strategically lead and manage the complete Resident Journey across all stages, from pre-move-in through ongoing residency.</li><li>Establish, implement, and maintain high standards of residential service through comprehensive operational procedures, policies, and training programs.</li><li>Continuously evaluate and improve service delivery to ensure consistency, efficiency, and resident satisfaction.</li><li>Build and maintain strong, professional, and lasting relationships with homeowners and residents, acting as the primary point of contact for residential needs, inquiries, and service-related matters.</li><li>Direct and oversee all aspects of residential operations, including: Maintenance and Engineering Security and Access Control Concierge Services Housekeeping Standards Residential Amenities Common Areas and Facilities</li><li>Manage vendor and service provider contracts and monitor their performance to ensure quality, compliance, and value for money.</li><li>Support recruitment, onboarding, training, performance management, and development of residential employees.</li><li>Conduct regular inspections of residential units, common areas, amenities, and facilities to ensure that the property is maintained to the highest operational and presentation standards.</li><li>Foster strong collaboration with hotel departmental managers to ensure seamless coordination between the residential operation and hotel services, including: Property &amp; Engineering Food &amp; Beverage Housekeeping Security Front Office and Guest Services Spa and other available hotel facilities Community Relations and Communications</li><li>Manage the financial performance of the residential operation and maintain effective budgetary control.</li><li>Assist in the preparation, monitoring, and administration of annual operating budgets and capital expenditure plans for the residential operation.</li><li>Monitor operational expenses, identify cost-saving opportunities, and ensure the optimal allocation of resources without compromising service quality.</li><li>Prepare and analyze operational and financial reports and provide management with accurate, timely, and actionable information.</li><li>Identify opportunities to improve operational efficiency, resident satisfaction, and the overall financial performance of the residences.</li><li>Recruit, lead, develop, mentor, and motivate a high-performing residential team.</li><li>Foster a culture of professionalism, hospitality, accountability, teamwork, and continuous improvement.</li><li>Ensure that all residential operations comply with company policies, applicable local regulations, health and safety requirements, and property standards.</li><li>Coordinate effectively with homeowners and relevant stakeholders to ensure transparent communication and proper handling of residential matters.</li><li>Support the implementation and enforcement of residential rules, policies, procedures, and community guidelines.</li><li>Organize and attend homeowners' or residents' meetings as required and ensure that concerns, requests, and decisions are properly documented and followed up.</li><li>Prepare meeting agendas, management reports, and presentations related to residential operations when required.</li><li>Maintain accurate records of meetings, resident communications, operational matters, and follow-up actions.</li><li>Coordinate with relevant internal and external stakeholders regarding resident requests, property matters, maintenance issues, and community initiatives.</li><li>Support initiatives aimed at enhancing resident satisfaction, community experience, property condition, and the overall value of the residential property.</li><li>Ensure that all resident complaints and service recovery cases are handled professionally, promptly, and effectively.</li><li>Develop and maintain an effective communication framework with residents to ensure timely updates regarding maintenance, facilities, services, operational matters, and community activities.</li><li>Continuously seek opportunities to enhance the overall residential experience while maintaining operational efficiency and financial sustainability.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 7+ years of progressive experience in hospitality, residential, property, or related service management, with at least 3 years in a managerial, senior management, or director-level position .</li><li>Proven experience in residential operations, property management, hospitality, or mixed-use property management , preferably within a high-end hotel or residential environment.</li><li>Demonstrated ability to lead and manage residential operations across multiple functions , including Housekeeping, Maintenance &amp; Engineering, Security, Concierge, and Resident Services.</li><li>Strong track record of leading high-performing teams , developing talent, and creating a culture of accountability, professionalism, and service excellence.</li><li>Exceptional customer service and relationship-management skills, with a demonstrated ability to handle homeowner and resident relations, complaints, service recovery, and complex requests professionally and effectively.</li><li>Strong knowledge of residential operations, property standards, preventive maintenance, facilities management, and community services .</li><li>Experience managing vendors, contractors, service agreements, and outsourced operations , including performance monitoring and contract compliance.</li><li>Strong financial acumen with proven experience in budget preparation, cost control, forecasting, expense management, and financial reporting .</li><li>Experience in managing annual operating budgets, capital expenditure, and reserve/capital planning is highly preferred.</li><li>Advanced proficiency in property management systems, hotel systems, Microsoft Office, reporting tools, and other hospitality technology platforms .</li><li>Excellent communication, interpersonal, negotiation, and presentation skills, with the ability to communicate effectively with homeowners, residents, hotel management, employees, vendors, and external stakeholders.</li><li>Strong strategic thinking, decision-making, problem-solving, and crisis-management skills , with a proactive and action-oriented approach.</li><li>Strong understanding of hospitality service standards, residential service expectations, and operational best practices .</li><li>Ability to work collaboratively with hotel departments to ensure seamless integration between hotel and residential operations .</li><li>Knowledge of Saudi Arabian hospitality regulations, employment requirements, health and safety standards, and relevant residential/property compliance requirements is preferred.</li><li>Preferred: Familiarity with the Middle Eastern hospitality and residential market , including cultural awareness and local customer expectations.</li><li>Preferred: Experience managing residential communities, branded residences, serviced apartments, or mixed-use developments .</li><li>Preferred: Experience working with Homeowners Associations (HOA), property owners, boards, or community management structures .</li><li>Preferred: Relevant hospitality, property management, facilities management, or residential management certifications/professional designations .</li><li>Fluency in English is required; Arabic language skills are highly preferred.</li></ul>

<p><h4>Senior commercial director responsibilities</h4> <p>The senior commercial director for KSA, Bahrain, and Kuwait is responsible for shaping and executing a long-term (3–5 year) commercial strategy with a strong focus on accelerating growth in the Kingdom of Saudi Arabia—one of Hilton’s most strategically important markets, expected to exceed 100 hotels within five years.</p> <p>This role leads the development of the value proposition and investment cases required to unlock this growth, ensuring the right commercial foundations are established across sales, marketing, distribution, and revenue functions. The appointee will assess organizational design needs, budget requirements, talent capabilities, and performance enablers needed for sustained market leadership.</p> <p>The senior commercial director is accountable for delivering top-tier commercial performance across the three markets and driving market share growth. The role includes hiring, developing, and mentoring high-potential talent, ensuring alignment with Hilton’s strategic priorities while fostering a culture that reflects Hilton’s values.</p> <p>A critical success factor is the ability to build strong, influential partnerships with senior commercial leaders, regional and brand teams, general managers, ownership groups, and cross-functional stakeholders. The role requires exceptional communication, analytical rigor, and strategic thinking to solve complex business challenges and enable sustained success.</p> <h4>What will I be doing?</h4> <strong>Business acumen</strong><br> <ul> <li>Partner with the VP Commercial Services and Commercial Director MEA to develop long-term regional strategy, business cases, and stakeholder alignment.</li> <li>Serve as the commercial business partner to the VP Operations for KSA, Bahrain, and Kuwait.</li> <li>Lead, coach, and develop the Commercial Director, enabling them to own near-term tactical execution.</li> <li>Support new hotel openings from a commercial perspective, leveraging Hilton’s full commercial engine (RMCC, HWS, shared sales offices, Marketing, F&B, HRCC).</li> <li>Translate organizational goals into clear performance standards for the Commercial Services team.</li> </ul> <strong>Setting strategy</strong><br> <ul> <li>Develop medium- and long-term commercial strategies to drive sustained, above-market revenue performance across all three markets.</li> <li>Clearly communicate strategic priorities, progress, and results to internal and external stakeholders.</li> <li>Gain senior-level alignment and sponsorship for key initiatives required to deliver strategic outcomes.</li> <li>Lead strategic planning within the Commercial Services team to advance enterprise goals and ensure consistent communication.</li> </ul> <strong>Executing for results</strong><br> <ul> <li>Lead negotiations with third-party partners and suppliers as required.</li> <li>Collaborate cross-functionally with Revenue, Sales, F&B, Marketing, eCommerce, and Finance teams, as well as commercial leadership across MEA and EMEA.</li> <li>Ensure all commercial initiatives are effectively planned, resourced, and executed.</li> <li>Drive integrated commercial action across functions to maximize RevPAR and market share.</li> </ul> <strong>Leading teams</strong><br> <ul> <li>Ensure Commercial Services teams provide strong support to on-property commercial teams.</li> <li>Build and maintain a high-performing talent pipeline, developing future leaders and succession plans.</li> <li>Create a culture of performance, accountability, innovation, and continuous improvement.</li> </ul> <strong>Building relationships and influencing</strong><br> <ul> <li>Develop strong relationships across senior leadership to enable alignment and collaboration.</li> <li>Strengthen partnerships with MEA and EMEA commercial teams to elevate commercial performance.</li> <li>Maintain effective coordination with global commercial functions, including Database Management, HRCC, Distribution, and Channel Management.</li> <li>Represent the commercial function at property visits, corporate meetings, owner meetings, and business reviews.</li> </ul> <h4>What are we looking for?</h4> <ul> <li>Demonstrated experience operating at a regional level with responsibility for a portfolio of no fewer than 20 hotels, including oversight of commercial performance, stakeholder engagement, and strategic execution across multiple countries.</li> <li>Proven track record in high-growth markets, ideally with exposure to environments experiencing 4x+ growth rates, where rapid scaling, agility, and commercial innovation are essential.</li> <li>Strong relationship building skills.</li> <li>Ability to effectively plan and proactively communicate and manage expectations with stakeholders that may include both internal and external partners (project sponsors, senior leadership team).</li> <li>Experience working in a matrix organization.</li> <li>Experience in revenue management, sales, and marketing.</li> <li>Presents clear and logical arguments and decisions based on factual data.</li> <li>Quick and accurate when evaluating complex written and numerical information.</li> <li>Develops constructive relationships at all levels within the organization.</li> <li>Demonstrates leadership and effectively motivates teams, helps others when needed.</li> <li>Maintains effectiveness in situations of disappointment or high pressure.</li> <li>Adapts willingly to change.</li> <li>Identifies priorities effectively, balancing importance, urgency, and resources.</li> <li>Manages own personal time efficiently within tight schedules.</li> <li>Strategic thinker while translating financial goals into operational plans.</li> <li>Previous experience in change management and organizational design.</li> <li>Storytelling and ability to create business cases and presentations to gain stakeholder buy-in.</li> <li>Dynamic, innovative, and creative in finding business solutions.</li> <li>Works effectively and accurately in a fast-paced environment.</li> <li>Ability to challenge while maintaining strong relationships.</li> <li>A high level of emotional intelligence and interpersonal skills with the ability to provide and receive professional, constructive feedback that elevates individual performance and job satisfaction.</li> </ul> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:</p> <ul> <li>Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD per night at our world-class hotels through our Go Hilton travel program.</li> <li>Paid parental leave – because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li>Crisis concierge – in times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li>Mental health resources – your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.</em></p></p><p></p>