E-marketing Jobs in Saudi

<p>We are seeking an experienced Senior Digital Channels Support Engineer to provide operational support for enterprise digital banking applications and customer-facing digital channels. The role is responsible for ensuring the availability, performance, and reliability of digital services running on modern microservices architecture. As part of a 24x7 production support organization , the engineer will lead production incident resolution, monitor critical systems, troubleshoot complex application issues, and collaborate with development, infrastructure, DevOps, and business teams to ensure seamless digital banking operations.</p><p>Key Responsibilities</p><ul><li>Provide Level 2/Level 3 production support for Digital Channels applications.</li><li>Lead troubleshooting and resolution of complex production incidents across distributed microservices environments.</li><li>Monitor application performance, system health, and customer-facing services to ensure maximum availability.</li><li>Perform Root Cause Analysis (RCA) and implement permanent solutions for recurring production issues.</li><li>Analyze application logs, distributed traces, and infrastructure metrics using Splunk and Dynatrace.</li><li>Support production deployments, releases, rollbacks, and post-deployment validation activities.</li><li>Manage incidents, service requests, problems, and changes in accordance with SLAs and ITIL processes.</li><li>Support integrations with backend services, databases, middleware, and third-party systems.</li><li>Collaborate with Development, Infrastructure, Database, Middleware, and DevOps teams to resolve production issues.</li><li>Maintain operational documentation, runbooks, support procedures, and knowledge base articles.</li><li>Identify opportunities for automation and continuous operational improvements.</li><li>Mentor junior engineers and provide technical leadership during major production incidents.</li></ul><p>Required Technical Skills</p><p>Technology Stack</p><ul><li>Java (Quarkus)</li><li>Microservices</li><li>Splunk</li><li>Microsoft SQL Server</li><li>Oracle Database</li><li>Dynatrace</li><li>Linux</li><li>Liferay</li><li>Redis</li><li>DevOps</li></ul><p>Core Technical Competencies</p><ul><li>Java Microservices production support</li><li>Troubleshooting distributed applications</li><li>Application Performance Monitoring (APM)</li><li>Production Monitoring and Alert Management</li><li>Root Cause Analysis (RCA)</li><li>Log analysis using Splunk</li><li>Performance analysis using Dynatrace</li><li>SQL troubleshooting (MS SQL &amp; Oracle)</li><li>Linux administration and shell scripting</li><li>Redis administration and troubleshooting</li><li>Liferay application support</li><li>DevOps concepts and CI/CD support</li><li>REST APIs and microservices architecture</li><li>Incident, Problem, and Change Management</li></ul><p>Hosting Environment</p><ul><li>OpenShift</li><li>IBM WebSphere</li></ul><p>Preferred Experience</p><ul><li>6 10+ years of experience in Application Production Support.</li><li>Minimum 4+ years supporting enterprise Digital Channels or Digital Banking applications.</li><li>Strong hands-on experience supporting Java (Quarkus)-based microservices.</li><li>Experience working with OpenShift, containerized environments, and WebSphere.</li><li>Strong knowledge of Oracle and Microsoft SQL Server databases.</li><li>Experience using Splunk and Dynatrace for production monitoring and troubleshooting.</li><li>Experience supporting high-volume, customer-facing applications.</li><li>Familiarity with Agile, DevOps, and CI/CD practices.</li><li>Banking or financial services experience is highly preferred.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>6 10+ years of experience in Application Production Support.</li><li>Minimum 4+ years supporting enterprise Digital Channels or Digital Banking applications.</li><li>Strong hands-on experience supporting Java (Quarkus)-based microservices.</li><li>Experience working with OpenShift, containerized environments, and WebSphere.</li><li>Strong knowledge of Oracle and Microsoft SQL Server databases.</li><li>Experience using Splunk and Dynatrace for production monitoring and troubleshooting.</li><li>Experience supporting high-volume, customer-facing applications.</li><li>Familiarity with Agile, DevOps, and CI/CD practices.</li><li>Banking or financial services experience is highly preferred.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary<p>We are seeking an experienced <strong>Senior Digital Channels Support Engineer</strong> to provide operational support for enterprise digital banking applications and customer-facing digital channels. The role is responsible for ensuring the availability, performance, and reliability of digital services running on modern microservices architecture. As part of a <strong>24x7 production support organization</strong>, the engineer will lead production incident resolution, monitor critical systems, troubleshoot complex application issues, and collaborate with development, infrastructure, DevOps, and business teams to ensure seamless digital banking operations.</p><br>Key Responsibilities<ul><li> Provide Level 2/Level 3 production support for Digital Channels applications. </li><li> Lead troubleshooting and resolution of complex production incidents across distributed microservices environments. </li><li> Monitor application performance, system health, and customer-facing services to ensure maximum availability. </li><li> Perform Root Cause Analysis (RCA) and implement permanent solutions for recurring production issues. </li><li> Analyze application logs, distributed traces, and infrastructure metrics using Splunk and Dynatrace. </li><li> Support production deployments, releases, rollbacks, and post-deployment validation activities. </li><li> Manage incidents, service requests, problems, and changes in accordance with SLAs and ITIL processes. </li><li> Support integrations with backend services, databases, middleware, and third-party systems. </li><li> Collaborate with Development, Infrastructure, Database, Middleware, and DevOps teams to resolve production issues. </li><li> Maintain operational documentation, runbooks, support procedures, and knowledge base articles. </li><li> Identify opportunities for automation and continuous operational improvements. </li><li> Mentor junior engineers and provide technical leadership during major production incidents. </li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About the Role</h3> <p >TawanTech is seeking a <strong >Senior Digital Channels Support Engineer</strong> to join our team in Riyadh. This full-time role focuses on providing operational support for enterprise digital banking applications and customer-facing digital channels, ensuring their availability, performance, and reliability.</p> <h3 >Role Context and Objectives</h3> <p >As part of a 24x7 production support organization, the Senior Digital Channels Support Engineer will operate within a modern microservices architecture. The primary objective is to lead production incident resolution, monitor critical systems, troubleshoot complex application issues, and collaborate with various teams to maintain seamless digital banking operations.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide Level 2/Level 3 production support for Digital Channels applications.</li> <li >Lead troubleshooting and resolution of complex production incidents across distributed microservices environments.</li> <li >Monitor application performance, system health, and customer-facing services to ensure maximum availability.</li> <li >Perform Root Cause Analysis (RCA) and implement permanent solutions for recurring production issues.</li> <li >Analyze application logs, distributed traces, and infrastructure metrics using Splunk and Dynatrace.</li> <li >Support production deployments, releases, rollbacks, and post-deployment validation activities.</li> <li >Manage incidents, service requests, problems, and changes in accordance with SLAs and ITIL processes.</li> <li >Support integrations with backend services, databases, middleware, and third-party systems.</li> <li >Collaborate with Development, Infrastructure, Database, Middleware, and DevOps teams to resolve production issues.</li> <li >Maintain operational documentation, runbooks, support procedures, and knowledge base articles.</li> <li >Identify opportunities for automation and continuous operational improvements.</li> <li >Mentor junior engineers and provide technical leadership during major production incidents.</li> </ul> <h3 >Required Experience</h3> <ul > <li >6–10+ years of experience in Application Production Support.</li> <li >Minimum 4+ years supporting enterprise Digital Channels or Digital Banking applications.</li> <li >Experience supporting high-volume, customer-facing applications.</li> </ul> <h3 >Technical Skills and Knowledge</h3> <ul > <li >Strong hands-on experience supporting Java (Quarkus)-based microservices.</li> <li >Experience working with OpenShift, containerized environments, and WebSphere.</li> <li >Strong knowledge of Oracle and Microsoft SQL Server databases.</li> <li >Experience using Splunk and Dynatrace for production monitoring and troubleshooting.</li> <li >Familiarity with Agile, DevOps, and CI/CD practices.</li> </ul> <h3 >Work Details and Preferred Qualifications</h3> <p >This is a full-time position based in Riyadh. Banking or financial services experience is highly preferred for this role.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>SUMMARY OF THE ROLE</span></p><br>Lead and manage the marketing function by initiating, planning, implementing, and evaluating local marketing strategies in line with corporate and regional guidelines to maintain the company's image, reputation and to increase Jotun brand awareness and sales. The majority of the activities are typically dedicated to one segment.<p><b>Responsibilities:</b></p><br><ul><li><span>Developing, establishing, and supporting the implementation of the regional Segment Marketing strategy in the local market to deliver on both growth and profitability targets in line with the overall segment strategy along with managing marketing activities to promote Jotun with a diverse range of stakeholders.</span></li><li><span>Close cooperation with the Head of Sales, develop and implement marketing strategies, action plans, budgets, and resources by understanding market needs and practices to secure strong brand and product positioning in the local market of Saudi Arabia.</span></li><li><span>Develop and implement proper pricing and product management strategies in cooperation with the Head of Sales by analyzing market information about customers and competitors to increase market share over the long run while meeting profit maximization objectives and customer satisfaction.</span></li><li><span>Manage marketing budgets to ensure effective and efficient implementation of marketing activities, including advertising, campaigns, conducting market research, overseeing product development and design, New product launches, and other activities needed to drive profitable sales growth in Saudi Arabia along with enhance Jotun’s brand image and increase market share by managing product assortment, promotions, seminars, exhibitions, and other media content.</span></li><li><span>Manage and lead the marketing team by setting clear targets and framework, coaching and supporting team members to ensure the effectiveness and efficiency of the function.</span></li><li><span>Establish close contact with regional Marketing and R&amp;D regarding innovation and product development programs and provide marketing inputs and provide Support to the Sales department by marketing activities/services and ensure that the distribution network aligns with the Multicolor concept and the Performance Dealers and Distributers concept.</span></li></ul><p><span>WHAT WE ARE LOOKING FOR AND WHAT WE OFFER</span></p><br><p><b>Qualification:&nbsp;</b></p><br><ul><li><span>Bachelor’s degree in Sales and Marketing is&nbsp;preferable.</span></li><li><span><span>Over 8 years of relevant experience in a leading Marketing Function.</span></span></li><li><span><span>Fluency in English &nbsp;and Arabic - both verbally and written – is preferred.</span></span></li></ul><p><b>Personal Qualities:</b></p><br><ul><li><span>Develops an ambitious but realistic business vision and translates it into a workable strategy</span></li><li><span>Makes an impact; convinces and persuades others; promotes plans and ideas successfully</span></li><li><span>Builds a useful network of contacts and relationships and utilizes it to achieve objectives</span></li><li><span>Produces fresh and imaginative ideas and solutions; breaks away from tradition; promotes change and novelty</span></li><li><span>Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively</span></li><li><span>Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals</span></li></ul><p><b>We Offer:</b></p><br><ul><li><span>Competitive compensation and benefits.</span></li><li><span>Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.</span></li><li><span>Career development opportunities across multiple disciplines and geographies.</span></li><li><span>Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.</span></li><li><span>A supportive and inclusive company culture where you can be your authentic self.</span></li><li><span>A focus on having fun together through team buildings and social activities.</span></li></ul><p><br><span><b>POSITION INFORMATION</b></span></p><br><p><b>Company:</b></p><br>Jotun Saudia Co. Ltd.<p><br><b>Contract Type:</b></p><br>Regular<p><b>Time Type:</b></p><br>Full time<p><span><b>CLOSING DATE (dd.mm.yyyy):</b></span></p><br>29.07.2026<p><span>WHO WE ARE</span></p><br>Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun Saudia Co. Ltd., established in 1984, is one of the key markets within the MEIA region. With 2 production facilities, 5 warehouses and more than 450 employees, we aim to further strengthen Jotun’s position in Saudi Arabia through ambitious market growth plans that focus on innovation, efficiency and profitability.<p>Visit our Career Page to know more about life at Jotun.</p><br><p>Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.</p><br><p>If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this. &nbsp;</p><br><p>If you think that this role is what you could be doing next, apply now!</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Inbox Business Technologies is looking for an experienced Digital Channels &amp; Internal Comms Coordinator to operate and coordinate the programme's communication channels — publishing content, managing cadence and version control, and ensuring reliable, timely delivery across SharePoint, intranet, email, digital boards and e-learning.<br> Employment Type: Full-time employment Responsibilities Publish and schedule content across SharePoint, intranet/CMS, email, digital signage and e-learning channels.<br> Maintain the content calendar, publishing cadence and version control.<br> Build and deploy email newsletters/campaigns and track basic delivery metrics.<br> Upload and organise e-learning/LMS content in coordination with the training workstream (where applicable).<br> Provide first-line channel administration and troubleshooting.<br> 3–6 years in digital channel administration, internal communications operations or content publishing.<br> Hands-on SharePoint / intranet and email-campaign tool experience.<br> SharePoint &amp; intranet/CMS publishing and version control.<br> Email-campaign tools (Microsoft / Mailchimp); digital signage systems.<br> Content-calendar management; basic HTML.<br> Certifications in Microsoft 365 / SharePoint certification — preferred.<br> Language: English (fluent).<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Inbox Business Technologies is looking for an experienced Digital Channels & Internal Comms Coordinator to operate and coordinate the programme's communication channels — publishing content, managing cadence and version control, and ensuring reliable, timely delivery across Share Point, intranet, email, digital boards and e-learning.<br><br>Employment Type: Full-time employment<br><br>Responsibilities<br><br>Publish and schedule content across Share Point, intranet/CMS, email, digital signage and e-learning channels Maintain the content calendar, publishing cadence and version control Build and deploy email newsletters/campaigns and track basic delivery metrics Upload and organise e-learning/LMS content in coordination with the training workstream (where applicable) Provide first-line channel administration and troubleshooting<br><br>Requirements<br><br>3-6 years in digital channel administration, internal communications operations or content publishing Hands-on Share Point / intranet and email-campaign tool experience Share Point & intranet/CMS publishing and version control Email-campaign tools (Microsoft / Mailchimp); digital signage systems Content-calendar management; basic HTMLCertifications in Microsoft 365 / Share Point certification — preferred Language: English (fluent)

<h3 >About TAWANTECH and the Role</h3> <p >TAWANTECH is seeking a <strong >Senior Digital Channels Support Engineer</strong> to join its team in Riyadh, Saudi Arabia. This full-time role is critical for providing operational support for enterprise digital banking applications and customer-facing digital channels. The engineer will ensure the availability, performance, and reliability of digital services operating on a modern microservices architecture.</p> <h3 >Role Overview and Impact</h3> <p >As a key member of a 24x7 production support organization, the Senior Digital Channels Support Engineer leads the resolution of production incidents and monitors critical systems. This position involves troubleshooting complex application issues and collaborating extensively with development, infrastructure, DevOps, and business teams to maintain seamless digital banking operations.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide Level 2/Level 3 production support for Digital Channels applications.</li> <li >Lead troubleshooting and resolution of complex production incidents across distributed microservices environments.</li> <li >Monitor application performance, system health, and customer-facing services to ensure maximum availability.</li> <li >Perform Root Cause Analysis (RCA) and implement permanent solutions for recurring production issues.</li> <li >Analyze application logs, distributed traces, and infrastructure metrics using tools such as Splunk and Dynatrace.</li> <li >Support production deployments, releases, rollbacks, and post-deployment validation activities.</li> <li >Manage incidents, service requests, problems, and changes in accordance with established SLAs and ITIL processes.</li> <li >Support integrations with backend services, databases, middleware, and third-party systems.</li> <li >Collaborate with Development, Infrastructure, Database, Middleware, and DevOps teams to resolve production issues.</li> <li >Maintain operational documentation, runbooks, support procedures, and knowledge base articles.</li> <li >Identify opportunities for automation and continuous operational improvements.</li> <li >Mentor junior engineers and provide technical leadership during major production incidents.</li> </ul> <h3 >Required Experience and Technical Skills</h3> <ul > <li >6-10+ years of experience in Application Production Support.</li> <li >Minimum 4+ years of experience supporting enterprise Digital Channels or Digital Banking applications.</li> <li >Strong hands-on experience supporting Java (Quarkus)-based microservices.</li> <li >Experience working with OpenShift, containerized environments, and WebSphere.</li> <li >Strong knowledge of Oracle and Microsoft SQL Server databases.</li> <li >Proficiency in using Splunk and Dynatrace for production monitoring and troubleshooting.</li> <li >Experience supporting high-volume, customer-facing applications.</li> </ul> <h3 >Preferred Qualifications</h3> <ul > <li >Familiarity with Agile, DevOps, and CI/CD practices.</li> <li >Banking or financial services industry experience is highly preferred.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based in Riyadh, Saudi Arabia, operating within a 24x7 production support framework.</p>

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث <strong >شركة سراكو</strong> عن <strong >فني أجهزة رقمية</strong> للانضمام إلى فريقها في <strong >بريدة</strong>، بمنطقة <strong >القصيم</strong>. يتولى شاغل هذه الوظيفة بدوام كامل مسؤولية الإشراف على تركيب وتشغيل وصيانة الأجهزة الرقمية، مع التركيز على ضمان أدائها الفعال وتطبيق معايير السلامة المهنية.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <p >يتضمن الدور مجموعة من المهام الأساسية لضمان كفاءة وسلامة الأجهزة الرقمية، وتشمل ما يلي:</p> <ul > <li >دراسة وتحليل مخططات تركيب الأجهزة الرقمية، مثل آلات الألعاب والأزمات الرقمية، ومتابعة جميع إجراءات تركيبها بدقة.</li> <li >القيام بالتشغيل التجريبي للأجهزة الرقمية ومراقبة أدائها لضمان توافقها مع أدلة التشغيل المحددة.</li> <li >إعداد قائمة مفصلة بقطع الغيار الاحتياطية الضرورية للأجهزة الرقمية والعمل على تأمينها لضمان استمرارية العمل.</li> <li >تنفيذ عمليات الصيانة الوقائية الدورية، وتشخيص التلفيات والأعطال المحتملة، واتخاذ الإجراءات التصحيحية اللازمة بفعالية.</li> <li >تطبيق جميع إجراءات وتعليمات السلامة والصحة المهنية لضمان بيئة عمل آمنة ومطابقة للمعايير.</li> </ul> <h3 >المؤهلات والخبرات المطلوبة</h3> <p >لشغل هذا الدور، يجب أن تتوفر في المرشح المؤهلات والخبرات التالية:</p> <ul > <li >خبرة عملية تتراوح بين <strong >سنتين وخمس سنوات</strong> في مجال تركيب وصيانة الأجهزة الرقمية.</li> <li >القدرة على قراءة وفهم المخططات الفنية والتشغيلية للأجهزة الرقمية.</li> <li >معرفة جيدة بمبادئ الصيانة الوقائية وتشخيص الأعطال وإجراء الإصلاحات.</li> </ul> <h3 >المهارات الأساسية</h3> <p >يتطلب الدور مجموعة من المهارات التي تضمن الأداء الفعال والاحترافي:</p> <ul > <li >مهارات تحليلية قوية لتحديد المشكلات وتشخيص الأعطال بدقة.</li> <li >الالتزام الصارم بإجراءات وتعليمات السلامة والصحة المهنية.</li> <li >القدرة على العمل بشكل مستقل وكجزء من فريق متكامل.</li> <li >مهارات تواصل فعالة لتبادل المعلومات والتعاون مع الزملاء.</li> </ul> <h3 >بيئة العمل</h3> <p >هذه الوظيفة هي بدوام كامل ومقرها في مدينة <strong >بريدة</strong> بمنطقة <strong >القصيم</strong>. سيعمل الفني ضمن فريق متخصص في شركة سراكو، مما يوفر بيئة عمل داعمة ومحفزة.</p> <h3 >التقديم</h3> <p >ندعو المهتمين ممن تنطبق عليهم المتطلبات المذكورة أعلاه للتقديم لهذه الفرصة. سيتم تحديد الراتب بناءً على الخبرة والمؤهلات بعد عملية المقابلة.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Inbox Business Technologies is looking for an experienced <strong>Digital Channels &amp; Internal Comms Coordinator </strong>to operate and coordinate the programme's communication channels — publishing content, managing cadence and version control, and ensuring reliable, timely delivery across SharePoint, intranet, email, digital boards and e-learning.</p><br><p><strong>Employment Type: </strong>Full-time employment </p><br>Responsibilities<ul><li>Publish and schedule content across SharePoint, intranet/CMS, email, digital signage and e-learning channels.</li><li>Maintain the content calendar, publishing cadence and version control.</li><li>Build and deploy email newsletters/campaigns and track basic delivery metrics.</li><li>Upload and organise e-learning/LMS content in coordination with the training workstream (where applicable).</li><li>Provide first-line channel administration and troubleshooting.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Since 2004, 2P has been a leader in Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise. We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment.<br>We are seeking a highly experienced Digital Transformation Specialist – Enterprise Architecture to lead enterprise architecture initiatives, align technology with business strategy, and drive digital transformation programs in accordance with national frameworks and best practices.<br>Key Responsibilities:Develop and maintain Enterprise Architecture frameworks and governance. Lead digital transformation and enterprise modernization initiatives. Build enterprise architecture roadmaps aligned with business strategy. Develop architecture principles, standards, and governance processes. Lead business process re-engineering initiatives. Evaluate current and future-state architectures. Conduct architecture assessments and recommend improvements. Ensure alignment with NORA and TOGAF frameworks. Lead Enterprise Architecture teams and mentor stakeholders. Prepare executive reports, presentations, and strategic recommendations.<br>Required Skills:Enterprise Architecture Digital Transformation TOGAFNORA Framework Business Architecture Technology Architecture Data Architecture Governance & Strategy Business Process Reengineering Stakeholder Management<br>Qualifications:Bachelor's or Master's degree in Computer Science, Information Technology, Enterprise Architecture, or related field. Minimum 5 years of experience in Enterprise Architecture and Digital Transformation.<br>Preferred Certifications:TOGAFPMPPfMP

Since 2004, 2P has been a leader in Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise. We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment.<br>We are seeking a highly experienced Digital Transformation Specialist – Enterprise Architecture to lead enterprise architecture initiatives, align technology with business strategy, and drive digital transformation programs in accordance with national frameworks and best practices.<br>Key Responsibilities:Develop and maintain Enterprise Architecture frameworks and governance. Lead digital transformation and enterprise modernization initiatives. Build enterprise architecture roadmaps aligned with business strategy. Develop architecture principles, standards, and governance processes. Lead business process re-engineering initiatives. Evaluate current and future-state architectures. Conduct architecture assessments and recommend improvements. Ensure alignment with NORA and TOGAF frameworks. Lead Enterprise Architecture teams and mentor stakeholders. Prepare executive reports, presentations, and strategic recommendations.<br>Required Skills:Enterprise Architecture Digital Transformation TOGAFNORA Framework Business Architecture Technology Architecture Data Architecture Governance & Strategy Business Process Reengineering Stakeholder Management<br>Qualifications:Bachelor's or Master's degree in Computer Science, Information Technology, Enterprise Architecture, or related field. Minimum 5 years of experience in Enterprise Architecture and Digital Transformation.<br>Preferred Certifications:TOGAFPMPPfMP

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث <strong >مؤسسه اكواد العربيه التجاريه لصاحبها صلاح محمد الشهوان</strong> عن <strong >أخصائي تحول رقمي</strong> للانضمام إلى فريقها في <strong >المدينة المنورة</strong>. يركز هذا الدور على قيادة جهود التحول الرقمي من خلال تحديد مصادر المعلومات والبيانات الضرورية، وتحليلها بشكل معمق، واختيار وتطبيق أفضل المنهجيات والأدوات لجمعها وتنظيمها لضمان سير العمليات بكفاءة وفعالية.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >تحديد مصادر المعلومات والبيانات اللازمة لإعداد تحليلات واختبارات التحول الرقمي.</li> <li >اختيار وتطبيق أفضل الطرق والأدوات والأساليب لجمع وتنظيم وتحليل البيانات بكفاءة.</li> <li >إعداد الوثائق والتقارير المتخصصة المتعلقة بمجال التحول الرقمي، وعرضها وحفظها بشكل منهجي.</li> <li >دراسة وتحليل الخطط المعدة للتحول الرقمي وتفصيلها إلى عمليات منظمة وخطوات تنفيذية واضحة.</li> <li >تنظيم الأنشطة المختلفة ومسار سير المعلومات لضمان تحقيق الأهداف المرجوة.</li> <li >التأكد من أن جميع العمليات والأنشطة تستهدف الخدمة أو المنتج المرغوب به بفعالية ودقة.</li> </ul> <h3 >المؤهلات والخبرات المطلوبة</h3> <p >يتطلب هذا الدور خبرة عملية تتراوح بين <strong >5 إلى 10 سنوات</strong> في مجال التحول الرقمي أو المجالات ذات الصلة التي تتضمن تحليل البيانات وتطوير العمليات.</p> <h3 >بيئة العمل والموقع</h3> <p >هذه الوظيفة بدوام كامل ومقرها في <strong >المدينة المنورة</strong>، المملكة العربية السعودية. سيعمل الأخصائي ضمن فريق متخصص لدعم مبادرات التحول الرقمي للشركة.</p> <h3 >عن مؤسسه اكواد العربيه التجاريه</h3> <p >تلتزم <strong >مؤسسه اكواد العربيه التجاريه لصاحبها صلاح محمد الشهوان</strong> بالابتكار والتطوير المستمر في مجال عملها، وتسعى لتعزيز قدراتها التنافسية من خلال استقطاب الكفاءات المتخصصة التي تساهم بفعالية في تحقيق أهدافها الاستراتيجية ودعم مسيرتها نحو التميز.</p> <h3 >كيفية التقديم</h3> <p >للمهتمين بالانضمام إلى فريقنا والمساهمة في رحلة التحول الرقمي، يرجى التقديم لهذه الفرصة المهنية.</p></div>

<p>Support Digital Banking &amp; Innovation performance Issue monthly performance reports Analyse performance for specific initiatives Support Develop monthly DBI dashboard Issue analytical reports through Digital Channels Analytics Engine, analysing user behaviour Support Develop DBI reports requested by SAMA Support DBI budget and issue monthly spend reports</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor or master s degree in a Business filed, MIS, Math, Statistics, Finance</li><li>From 0-1 years of experience as Officer</li><li>From 2-3 years of experience as Senior Officer</li><li>Reporting</li><li>Analysis</li><li>Finance</li><li>Data Visualization</li><li>Communication skills</li><li>Critical thinking</li><li>Self-motivation</li><li>Analytical thinking</li></ul>

<h3 >About the Role</h3> <p >Alfanar is seeking an <strong >Internal Audit Associate Sales &amp; Marketing</strong> to join its team in Riyadh, Saudi Arabia. This full-time position is integral to strengthening governance, risk management, and operational effectiveness within the Sales and Marketing functions of the company.</p> <h3 >Role Purpose and Objectives</h3> <p >The primary objective of this role is to support the planning and execution of risk-based internal audits specifically within Sales and Marketing. This involves assessing business processes and internal controls, identifying potential risks and improvement opportunities, and actively contributing to audit reporting and follow-up activities. The associate will play a key part in ensuring robust internal controls and efficient operations across relevant departments.</p> <h3 >Key Responsibilities</h3> <ul > <li >Assist in identifying key risk areas during the planning of internal audit assignments within Sales and Marketing operations.</li> <li >Support engagement planning activities and the development of risk-based audit programs.</li> <li >Prepare engagement commencement letters and coordinate audit communications with process owners and stakeholders.</li> <li >Document business processes, internal controls, and supporting systems and applications.</li> <li >Assist in evaluating the design and operating effectiveness of internal controls under supervision.</li> <li >Support reviews of new or enhanced business processes and systems, including pre-implementation assessments.</li> <li >Participate in risk-based internal audit engagements across Sales and Marketing functions.</li> <li >Execute assigned audit procedures in accordance with approved audit programs.</li> <li >Support ad hoc reviews and investigations arising from identified or reported operational issues.</li> <li >Gather, analyze, and document audit evidence to support conclusions and recommendations.</li> <li >Analyze operational and performance data to identify trends, inefficiencies, and opportunities for improvement.</li> <li >Utilize Business Intelligence (BI) tools and reports to support continuous auditing and monitoring activities.</li> <li >Track the implementation of agreed management action plans and follow up with stakeholders on remediation progress.</li> <li >Assist in preparing audit findings, observations, and draft reports for management review.</li> <li >Maintain complete, accurate, and well-organized audit working papers and supporting documentation, ensuring compliance with internal audit methodology and standards.</li> <li >Obtain updated soft and technical skills relevant to the job.</li> <li >Perform planned activities to meet operational and development targets.</li> <li >Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li >Provide periodic reports detailing deviations and execution of planned tasks.</li> <li >Solve related problems and escalate complex operational issues as needed.</li> <li >Ensure quality requirements are met to develop effective quality control and processes.</li> <li >Coordinate well-defined written systems, policies, procedures, and seek automation opportunities.</li> <li >Comply with relevant policies, procedures, and work instructions.</li> <li >Ensure compliance with relevant safety, quality, and environmental management procedures and controls.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >5 to 10 years</strong> of relevant experience is required for this role.</li> </ul> <h3 >About Alfanar</h3> <p >Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products. Its portfolio also includes conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions. The company's manufacturing hub, Medinet alfanar Alsinaiya, is a 700,000 square-meter complex located in Riyadh, housing ultra-modern facilities and laboratories staffed with highly skilled professionals. Alfanar attributes its success to its commitment to providing the highest quality standards to its customers and the continuous development of its human capital, fostering a proactive work environment where employees are valued and empowered.</p> <h3 >Work Location</h3> <p >This full-time position is based in <strong >Riyadh, Saudi Arabia</strong>.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary We are seeking an experienced Senior Digital Channels Support Engineer to provide operational support for enterprise digital banking applications and customer-facing digital channels.<br> The role is responsible for ensuring the availability, performance, and reliability of digital services running on modern microservices architecture.<br> As part of a 24x7 production support organization , the engineer will lead production incident resolution, monitor critical systems, troubleshoot complex application issues, and collaborate with development, infrastructure, DevOps, and business teams to ensure seamless digital banking operations.<br> Key Responsibilities Provide Level 2/Level 3 production support for Digital Channels applications.<br> Lead troubleshooting and resolution of complex production incidents across distributed microservices environments.<br> Monitor application performance, system health, and customer-facing services to ensure maximum availability.<br> Perform Root Cause Analysis (RCA) and implement permanent solutions for recurring production issues.<br> Analyze application logs, distributed traces, and infrastructure metrics using Splunk and Dynatrace.<br> Support production deployments, releases, rollbacks, and post-deployment validation activities.<br> Manage incidents, service requests, problems, and changes in accordance with SLAs and ITIL processes.<br> Support integrations with backend services, databases, middleware, and third-party systems.<br> Collaborate with Development, Infrastructure, Database, Middleware, and DevOps teams to resolve production issues.<br> Maintain operational documentation, runbooks, support procedures, and knowledge base articles.<br> Identify opportunities for automation and continuous operational improvements.<br> Mentor junior engineers and provide technical leadership during major production incidents.<br> Required Technical SkillsTechnology Stack Java (Quarkus) Microservices Splunk Microsoft SQL Server Oracle Database Dynatrace Linux Liferay Redis DevOps Core Technical Competencies Java Microservices production support Troubleshooting distributed applications Application Performance Monitoring (APM) Production Monitoring and Alert Management Root Cause Analysis (RCA) Log analysis using Splunk Performance analysis using Dynatrace SQL troubleshooting (MS SQL &amp; Oracle) Linux administration and shell scripting Redis administration and troubleshooting Liferay application support DevOps concepts and CI/CD support REST APIs and microservices architecture Incident, Problem, and Change Management Hosting Environment OpenShift IBM WebSphere Preferred Experience 6–10+ years of experience in Application Production Support.<br> Minimum 4+ years supporting enterprise Digital Channels or Digital Banking applications.<br> Strong hands-on experience supporting Java (Quarkus)-based microservices.<br> Experience working with OpenShift, containerized environments, and WebSphere.<br> Strong knowledge of Oracle and Microsoft SQL Server databases.<br> Experience using Splunk and Dynatrace for production monitoring and troubleshooting.<br> Experience supporting high-volume, customer-facing applications.<br> Familiarity with Agile, DevOps, and CI/CD practices.<br> Banking or financial services experience is highly preferred.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

ميديا باير (تطبيقات الجوال)نبحث عن ميديا باير لديه خبرة في (تسويق تطبيقات الجوال) للانضمام إلى فريقنا????مكان العمل: الرياض (دوام حضوري - عن بعد )???? نوع الدوام:(دوام كامل - جزئي)المهام الرئيسية:* إدارة وتشغيل الحملات الإعلانية لتطبيقات الجوال عبر منصات (Meta وTik Tok وSnapchat و Google Ads و X ads) * تخطيط وإدارة وتحسين حملات تحميل التطبيقات (App Install Campaigns).* تحليل أداء الحملات وتحسين مؤشرات الأداء.* إدارة الميزانيات الإعلانية وتحقيق أفضل عائد ممكن.* إجراء اختبارات A/B وتحسين أداء الحملات بشكل مستمر.* التعاون مع فريق المحتوى والتصميم لإنتاج إعلانات تحقق أفضل النتائج.* إعداد تقارير دورية عن أداء الحملات وتقديم التوصيات. المؤهلات المطلوبة:✅ خبرة لا تقل عن ثلاث في إدارة الحملات الإعلانية المدفوعة.✅ يشترط وجود خبرة سابقة في تسويق تطبيقات الجوال (Mobile Apps).✅ خبرة عملية في Meta Ads Manager وTik Tok Ads Manager وSnapchat Ads.✅ القدرة على تحليل البيانات واتخاذ قرارات مبنية على النتائج.الراتب:???? يُحدد بعد المقابلة الوظيفية بناءً على الخبرة والكفاءة.

Digital Manufacturing Specialist (Warehouse Management Systems (WMS) / Manufacturing Execution Systems (MES).<br>Are you passionate about smart manufacturing, industrial digitalization, and factory automation? We are hiring Digital Manufacturing Specialists with experience in Manufacturing Execution Systems (MES) or Warehouse Management Systems (WMS) to support the digital transformation and start-up of a new manufacturing facility.<br>This opportunity is ideal for professionals with experience in Manufacturing Execution Systems (MES) or Warehouse Management Systems (WMS) who want to play a key role in factory start-up, system integration, and production ramp-up.<br>Key Responsibilities:Support the implementation, testing, and stabilization of MES or WMS platforms. Coordinate system integration with ERP, production equipment, automation systems, and IIoT platforms. Support commissioning, user acceptance testing (UAT), and go-live activities. Troubleshoot system, device, connectivity, and interface issues. Work closely with Production, Engineering, Warehouse, Logistics, Automation, Quality, and IT teams. Support digital devices including scanners, barcode systems, printers, RF/PDA devices, tablets, and shopfloor terminals. Prepare SOPs, user guides, and technical documentation. Deliver user training and provide post-implementation support. Ensure digital manufacturing systems are fully operational before production start-up.<br>Requirements:Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field. Experience supporting MES, WMS, Manufacturing Systems, Warehouse Operations, or Industrial Digital Solutions. Good understanding of manufacturing processes, warehouse operations, or intralogistics. Experience with system integration, industrial automation, or IIoT is an advantage. Strong analytical, troubleshooting, and communication skills. Fluent in English.<br>Candidates with experience in either of the following are encouraged to apply:MES, Shopfloor Systems & IIoT. WMS, Intralogistics Automation & Warehouse Integration.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>About us</strong>&nbsp;</span></p><br><p><span>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.&nbsp;</span></p><br><p><span><span><strong>Digital Solutions Consultant (Senior)</strong></span></span></p><br><p><span><strong>Role:</strong></span></p><br><p><span><span>An experienced consulting professional with strong delivery, stakeholder engagement and programme execution skills. Strong understanding of digital transformation, Operational Technology (OT), asset management, business process improvement and technology-enabled change within complex organisations.</span></span></p><br><p><span><span>Track record supporting the successful delivery of digital, OT, asset management, data and transformation initiatives across business and operational environments. Experience working with stakeholders, SMEs, vendors and delivery teams to define solutions, establish priorities and drive successful outcomes.</span></span></p><br><p><span><span>Strong consulting, communication and stakeholder management skills.</span></span></p><br><p><span><span><strong>You'll do/carry out:</strong></span></span></p><br><ul><li><p><span><span>Deliver consulting services across digital, Operational Technology (OT), asset management, data, transformation and operational improvement initiatives.&nbsp;</span></span></p><br></li><li><p><span><span>Work with clients and delivery teams to define solutions, solve business challenges and achieve successful project outcomes across multiple engagements.</span></span></p><br></li><li><p><span><span>Lead and support opportunity development, proposal preparation, technical write-ups, client presentations, estimates, clarifications and solution shaping for digital across the Consulting business.</span></span></p><br></li><li><p><span><span>Promote safe and responsible working practices in line with Worley and client HSSE expectations, while contributing to consulting methodologies, reusable assets, knowledge sharing, mentoring, innovation and continuous improvement within the Digital Consulting practice.</span></span></p><br></li><li><p><span><span>Define and execute Digital Strategy roadmap for industrial or capital-intensive organizations.</span></span></p><br></li><li><p><span><span>Day to day will be focused around digital solution delivery, data architecture, information management and technology-enabled business transformation.</span></span></p><br></li><li><p><span><span>Build trusted relationships with client stakeholders and provide advisory support across digital transformation, operational improvement, portfolio management, governance, asset management and technology initiatives.</span></span></p><br></li></ul><br> <span><strong>You'll have/bring:</strong></span><br><ul><li><span><span>Experience managing portfolios, stakeholder engagement, use case prioritisation, delivery planning and benefits tracking</span></span><br></li><li><span><span>Proactive, delivery-focused and commercially aware consulting.</span></span><br></li><li><span><span>Comfortable operating across multiple clients, industries and engagement types while maintaining focus on customer outcomes and business value. Travel to client site expected.</span></span><br></li><li><span><span>Experience working with business stakeholders, Product Owners, SMEs, vendors, System Integrators and delivery teams</span></span><br></li><li><span><span>Expected to contribute to client delivery, proposal support, capability development, knowledge sharing and consulting practice growth</span></span><br></li><li><span><span>Consulting, advisory or senior client-facing experience.&nbsp;</span></span><br></li><li><p><span><span>Strong working knowledge of digital technologies, Operational Technology (OT), data integration, analytics, IoT and related technologies.</span></span></p><br></li><li><p><span><span>Familiarity with digital transformation, asset management, data management and operational improvement solutions.</span></span></p><br></li><li><p><span><span>Experience defining and executing a Digital Strategy roadmap for industrial or capital-intensive organizations.</span></span></p><br></li><li><p><span><span>Experience with Digital Twins, Data &amp; Analytics, Industrial IoT, APM, or enterprise transformation solutions would be beneficial</span></span></p><br></li><li><p><span><span>Strong working knowledge of OPC, ETL, IoT and related technologies.</span></span></p><br></li><li><p><span><span>Proven experience in OT/IT convergence including integration of operational technology (SCADA, DCS, PLCs, historians) with enterprise IT systems (ERP, CMMS, MES).</span></span></p><br></li><li><p><span><span>Knowledge of Worley Data Centric</span><span>Engineering and Design delivery systems would be an advantage – E3D/S3D, SPID, SPI, SPE and SPF</span></span></p><br></li><li><p><span><span>Knowledge of industry standards as ISO15926, ISO14224, CFIHOS (facilities handover), DEXPI (P&amp;ID data exchange), FL3DMS (3D models) and CAPE-OPEN (process modelling software interoperability) would be an advantage</span></span></p><br></li><li><p><span><span>Experience with Digital Twin and Asset Performance Management (APM) technology implementations</span></span></p><br></li><li><p><span><span>Experience with change management in industrial settings, including workforce adoption of new digital tools and workflows.</span></span></p><br></li><li><p><span><span>Experience with cloud environments including microservices, IaaS,</span><span>PaaS, and distributed architectures.</span></span></p><br></li><li><p><span><span>Experience with cloud and on-premise solution security and compliance controls required</span></span></p><br></li><li><p><span><span>Good understanding of digital solution delivery, data architecture, information management and technology-enabled business transformation.</span></span></p><br></li><li><p><span><span>Strong analytical and problem-solving skills, with the ability to identify opportunities, assess risks and develop practical recommendations.</span></span></p><br><br><br></li></ul><p><span><strong>Moving forward together</strong></span></p><br><p><span>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.</span></p><br><p><span>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.</span></p><br><p><span>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Qiddiya Digital is seeking highly experienced and hands-on Senior Expert - Software Engineering (Digital Platforms - Catalog) to take technical ownership of critical digital product domains across Qiddiya's ecosystem.<br><br>This is a senior individual contributor role with strong technical authority. While the position has no direct line-management responsibility, it will provide technical leadership to vendor engineering teams and remain accountable for the quality, resilience, reliability, security, performance, and operational readiness of the assigned platform.<br><br>A key objective is to eliminate black-box delivery, retain critical knowledge within Qiddiya, and ensure Qiddiya remains in full control of its digital platforms.<br><br>Take end-to-end technical ownership of the assigned digital domain. Define and maintain the target architecture, engineering standards, and technical roadmap. Provide hands-on technical leadership across design, implementation, integration, release, and production operations. Lead and challenge vendor engineering teams, ensuring compliance with Qiddiya Digital standards. Review and approve architecture, APIs, data models, integrations, code quality, and major technical decisions. Validate vendor deliverables using clear acceptance criteria and measurable technical evidence. Ensure solutions are resilient, reliable, scalable, secure, observable, maintainable, and cost efficient. Define and monitor technical KPIs, service-level objectives, availability, latency, recovery, and performance targets. Ensure appropriate automated testing, CI/CD controls, monitoring, logging, tracing, and alerting are in place. Validate release plans, rollout strategies, rollback procedures, capacity testing, disaster recovery, and production readiness. Lead technical incident management, root-cause analysis, and permanent remediation. Identify and manage technical debt, architectural risks, recurring incidents, and operational weaknesses. Maintain architecture documentation, technical decisions, runbooks, and support procedures. Drive knowledge transfer and ensure Qiddiya can independently operate and evolve the platform. Promote reusable capabilities and common engineering practices across Qiddiya's digital assets<br><br>Requirements<br><br>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related discipline. Extensive software-engineering experience in a Lead, Staff, Principal Engineer, Technical Lead, or senior architecture role. Strong hands-on engineering capability and the ability to challenge implementation-level decisions. Experience designing and operating large-scale, distributed, cloud-native, and highly available platforms. Experience with customer-facing digital products, commerce, payments, loyalty, identity, ticketing, mobile, or similar platforms. Strong knowledge of APIs, microservices, event-driven architecture, distributed systems, data consistency, and failure recovery. Strong experience with resilience, observability, performance engineering, security, automated testing, CI/CD, and production operations. Proven experience overseeing vendors, system integrators, or outsourced engineering teams. Strong incident-management, root-cause-analysis, and problem-management experience. Strong communication, stakeholder-management, and technical decision-making skills.

Job Summary<br><br>We are seeking an experienced Senior Digital Channels Support Engineer to provide operational support for enterprise digital banking applications and customer-facing digital channels. The role is responsible for ensuring the availability, performance, and reliability of digital services running on modern microservices architecture. As part of a 24x7 production support organization, the engineer will lead production incident resolution, monitor critical systems, troubleshoot complex application issues, and collaborate with development, infrastructure, Dev Ops, and business teams to ensure seamless digital banking operations.<br><br>Key Responsibilities<br><br> Provide Level 2/Level 3 production support for Digital Channels applications. Lead troubleshooting and resolution of complex production incidents across distributed microservices environments. Monitor application performance, system health, and customer-facing services to ensure maximum availability. Perform Root Cause Analysis (RCA) and implement permanent solutions for recurring production issues. Analyze application logs, distributed traces, and infrastructure metrics using Splunk and Dynatrace. Support production deployments, releases, rollbacks, and post-deployment validation activities. Manage incidents, service requests, problems, and changes in accordance with SLAs and ITIL processes. Support integrations with backend services, databases, middleware, and third-party systems. Collaborate with Development, Infrastructure, Database, Middleware, and Dev Ops teams to resolve production issues. Maintain operational documentation, runbooks, support procedures, and knowledge base articles. Identify opportunities for automation and continuous operational improvements. Mentor junior engineers and provide technical leadership during major production incidents. <br><br>Requirements<br><br>Required Technical Skills<br><br>Technology Stack<br><br> Java (Quarkus) Microservices Splunk Microsoft SQL Server Oracle Database Dynatrace Linux Liferay Redis Dev Ops <br><br>Core Technical Competencies<br><br> Java Microservices production support Troubleshooting distributed applications Application Performance Monitoring (APM) Production Monitoring and Alert Management Root Cause Analysis (RCA) Log analysis using Splunk Performance analysis using Dynatrace SQL troubleshooting (MS SQL & Oracle) Linux administration and shell scripting Redis administration and troubleshooting Liferay application support Dev Ops concepts and CI/CD support REST APIs and microservices architecture Incident, Problem, and Change Management <br><br>Hosting Environment<br><br> Open Shift IBM Web Sphere <br><br>Preferred Experience<br><br> 6-10+ years of experience in Application Production Support. Minimum 4+ years supporting enterprise Digital Channels or Digital Banking applications. Strong hands-on experience supporting Java (Quarkus)-based microservices. Experience working with Open Shift, containerized environments, and Web Sphere. Strong knowledge of Oracle and Microsoft SQL Server databases. Experience using Splunk and Dynatrace for production monitoring and troubleshooting. Experience supporting high-volume, customer-facing applications. Familiarity with Agile, Dev Ops, and CI/CD practices. Banking or financial services experience is highly preferred