Doorman Jobs
1946 Jobs Found
Saudi - Jeddah
Marketing Strategy & Growth Director We are looking for a Marketing Strategy & Growth Director with a strong strategic and commercial mindset to lead our marketing function and transform it into measurable business growth in sales and market share. We operate global brands, an established distribution network, service centers, and an in-house content production team. We are seeking a marketing leader who can define what to market, to whom, and how to compete in order to drive sustainable growth. Key Responsibilities:Develop and execute the company's marketing and growth strategy. Design and lead campaigns to increase market share and acquire new customers. Translate business objectives into clear, actionable marketing plans. Direct the content and advertising teams toward measurable business goals. Analyze markets, customer behavior, and competitors, while measuring marketing ROI. Collaborate closely with sales and distribution teams to align marketing efforts with commercial outcomes. Requirements:Minimum of 7 years of experience in strategic marketing or brand growth. Proven track record of delivering measurable business growth. Experience in FMCG, consumer products, retail, distribution, or the automotive industry is a strong advantage. Strong analytical and commercial thinking with the ability to lead execution effectively. Please note: This is not a social media management or content creation role.???? Location: Saudi Arabia We welcome candidates who have successfully led growth strategies and marketing campaigns with proven commercial results.
Saudi - Eastern
???? فرصة وظيفية: أخصائي أول تأمين شركات (الدمام)<br>تعلن شركة كبرى من كبرى شركات إنتاج الدواجن في المملكة عن رغبتها في استقطاب كفاءة مميزة ومحترفة لتولي مسؤولية إدارة وتشغيل ملف التأمين الكامل للشركة بالمنطقة الشرقية.<br>???? المسؤوليات والمهام الوظيفية:<br>• إدارة ملف التأمين الشامل للشركة بمختلف قطاعاته (تأمين طبي للأفراد، تأمين على المنشآت والمزارع، تأمين الآلات والمعدات، وتأمين أسطول النقل). • إدارة المفاوضات المباشرة مع شركات وسماسرة التأمين، واستقطاب عروض الأسعار وتقييمها واختيار الأنسب لمصلحة الشركة. • مراجعة وتدقيق بنود وثائق التأمين والشروط والاستثناءات لضمان تحقيق أعلى نسبة تغطية وبأقل تكلفة ممكنة. • المتابعة اليومية لحركة الإضافات والحذف والتعديلات على الوثائق (سواء للموظفين الجدد والمغادرين، أو الأصول والآلات المستحدثة والملغاة). • قيادة وإدارة ملف المطالبات والتعويضات (Claims) في حالات الحوادث أو الأضرار، والتنسيق مع شركات التأمين لضمان تحصيل التعويضات المستحقة بالكامل. • إعداد التقارير الدورية وتحليل المخاطر ورفع التوصيات المالية والفنية للإدارة العليا. ???? المتطلبات والشروط:<br>• درجة البكالوريوس في إدارة الأعمال، أو المالية، أو أي تخصص ذي صلة بقطاع التأمين. • خبرة عملية لا تقل عن 5 سنوات في إدارة محافظ التأمين الكبرى للشركات (Corporate Insurance Buyer / In-house Insurance Specialist). • مهارات تفاوض قوية جداً وقدرة على إدارة العلاقات التجارية بكفاءة عالية. • معرفة دقيقة بآليات سوق التأمين السعودي والأنظمة واللوائح الخاصة به. • إجادة اللغتين العربية والإنجليزية بشكل ممتاز تواصلاً وكتابةً.<br>???? المزايا ومكان العمل:• مقر العمل: الدمام - المنطقة الشرقية. • بيئة عمل احترافية ومستقرة، رواتب وحوافز مجزية تحدد بناءً على الخبرة في المقابلة الشخصية.<br>???? للتقديم: يرجى إرسال السيرة الذاتية المحدثة مع كتابة مسمى الوظيفة في عنوان الرسالة (أخصائي أول تأمين شركات - الدمام) إلى البريد الإلكتروني التالي: <br>???? alsaaiegroup@gmail.com<br>#وظائف_الشرقية #وظائف_الدمام #وظائف_التأمين #تأمين_الشركات #توظيف_السعودية #الدمام_الآن #إدارة_المخاطر
Adidas Group
Saudi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>
</span><p><strong><span>Sales Manager</span></strong></p><br>
<br> <p><strong><span>Region</span></strong><span>: Developing markets</span></p><br>
<p><strong><span>Department</span></strong><span>: </span><span> Retail operations </span></p><br>
<p><strong><span>Direct report</span></strong><span>: </span><span> Store Manager </span></p><br>
<p><strong><span>Branch/Country</span></strong><span>: Saudi Arabia </span></p><br>
<p><strong><span>Location:</span></strong><span> Al-Qassim</span></p><br>
<p><strong><span>Job purpose</span></strong><span> </span></p><br>
<p><span>You contribute to store sales and adidas profit targets by: </span></p><br>
<ul>
<li><span>Passionately inspiring and serving and selling to our consumers</span></li>
<li><span>Diligently executing store operations</span></li>
<li><span>Contributing to a culture of consumer centricity within the store</span></li>
</ul> <p><strong><span>KEY RESPONSIBILITIES:</span></strong></p><br>
<ul>
<li><span>Actively connect and engage with consumers entering the store</span></li>
<li><span>Be aware of store KPI's (</span><span>key performance indicators)</span><span> and contribute to store sales</span></li>
<li><span>Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards</span></li>
<li><span>Be a Brand advocate, consistently exhibiting our 6 Values</span></li>
<li><span>Use seasonal product and Brand knowledge effectively during consumer interactions</span></li>
<li><span>Communicate product features and benefits, and unique selling points clearly to address consumer needs</span></li>
<li><span>Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience</span></li>
<li><span>Be aware of all omnichannel related sales tools</span></li>
<li><span>Guide our Consumers through the digital touchpoints in the store</span></li>
<li><span>Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor </span></li>
<li><span>Complete sales transactions quickly and accurately while adhering to cash protection procedures</span></li>
<li><span>Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty</span></li>
<li><span>Minimize loss in the stockroom and the sales floor</span></li>
<li><span>Perform all store operations in a safe, effective, and efficient manner</span></li>
<li><span>Comply with all operational policies and procedures</span></li>
<li><span>Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards</span></li>
<li><span>Know the store KPIs and how you personally contribute to them </span></li>
<li><span>Plays a role in maximizing sales and minimizing loss</span></li>
<li><span></span></li></ul>
Saudi - Jeddah
Job Posting<br>We are looking for a lawyer/legal counsel with genuine depth in the Saudi Companies Law and commercial contracts to join a team providing advisory services to clients including holding companies, industrial firms, contracting businesses, and foreign entities licensed in the Saudi market. The role combines advisory and litigation aspects: drafting contracts and structuring transactions on one hand, and preparing memoranda for judicial and quasi-judicial bodies on the other. Those who join us will handle acquisition, merger, and exit files, incorporation procedures for Saudi, foreign, and mixed entities, as well as liquidation and bankruptcy cases.<br><br>Responsibilities:<br><ul><li>Provide written and oral legal advice to clients on matters related to the Saudi Companies Law and relevant commercial regulations.</li><li>Draft and review all types of commercial contracts — articles of association, partnership, supply, distribution, commercial agency, services, and title transfer — to protect the client's position and minimize the risk of disputes.</li><li>Prepare legal memoranda, statements of claim, responses, and pleadings, and submit them to courts and quasi-judicial committees.</li><li>Examine acquisition, merger, and exit transactions, participate in due diligence, and prepare the necessary legal reports.</li><li>Manage liquidation and bankruptcy procedures in accordance with the Bankruptcy Law and its implementing regulations, and follow up with the relevant authorities.</li><li>Execute incorporation procedures for Saudi, foreign, and mixed entities, amend articles of association, and deal with relevant authorities (Ministry of Commerce, Ministry of Investment, Saudi Business Center).</li><li>Prepare and update governance systems, internal regulations, and resolutions for general assemblies and boards of directors for corporate clients.</li><li>Monitor regulatory and legislative updates affecting clients' businesses and issue alerts and brief memoranda accordingly.</li><li>Coordinate with the team, document the progress of files, and keep their status updated within the firm's systems.</li></ul><br>Qualifications:<br>Essential Qualifications:<br><ul><li>Bachelor’s degree in Sharia, Legal Studies, or Law from an accredited university.</li><li>Preferably more than 4 years of practical experience in legal practice or legal consultancy, preferably within a law firm or a corporate legal department.</li><li>Proven working knowledge of the Saudi Companies Law and commercial contracts.</li><li>Knowledge of the provisions for acquisitions, mergers, exits, and liquidation and bankruptcy.</li><li>Familiarity with the incorporation procedures for Saudi, foreign, and mixed entities and their regulatory bodies.</li><li>Proven ability to draft contracts and legal memoranda in accurate and proper Arabic.</li><li>Proficiency in spoken and written English at a level sufficient for client negotiation and review of English-language contracts.</li><li>Effective communication and presentation skills, with the ability to clearly explain complex legal issues to non-specialists.</li></ul><br>Preferred Qualifications:<br><ul><li>License to practice law from the Ministry of Justice (preferred but not required).</li><li>Master’s degree in Law, Commercial Judiciary, or equivalent.</li><li>Professional certifications in commercial arbitration, governance, or compliance.</li><li>Previous experience working with foreign corporate clients or multinational entities.</li><li>Proficiency in using legal file management systems and digital work tools.</li></ul><br>This opportunity allows you to work on:<br><ul><li>High-quality files with clients across multiple sectors, avoiding repetitive routine work.</li><li>Direct engagement with executive management and a real opportunity to learn from complex files.</li></ul>
AccorHotel
Saudi - Saudi Arabia
Job Description <div> <p>At <strong>SLS The Red Sea</strong>, the guest experience begins before they even step through the door. As a <strong>Doorman</strong>, you will be one of the first faces our guests meet setting the tone with a warm welcome, confident presence, and genuine SLS personality.</p> <p>From greeting guests and assisting with arrivals and departures to coordinating transportation and supporting the flow at the hotel entrance, you will play an essential role in creating a smooth and memorable first and last impression.</p> <p>Key Responsibilities</p> <ul> <li>Welcome and assist guests warmly and professionally upon arrival and departure.</li> <li>Open and close vehicle doors while ensuring a seamless and attentive arrival experience.</li> <li>Assist guests with luggage when required and coordinate closely with the Bell team.</li> <li>Work closely with Valet, Bell, Concierge, and Front Office teams to ensure smooth guest arrivals and departures.</li> <li>Assist guests with taxis and transportation arrangements when required.</li> <li>Support the safe and efficient flow of vehicles and guests at the hotel entrance.</li> <li>Provide guests with accurate general information about the hotel, its facilities, and services.</li> <li>Anticipate guest needs and offer assistance proactively throughout the arrival and departure experience.</li> <li>Maintain the entrance area in a clean, organized, and welcoming condition.</li> <li>Maintain a polished, professional, and welcoming appearance in line with SLS grooming and service standards.</li> <li>Follow hotel safety, security, and operational procedures at all times.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Previous experience in a hotel, resort, or hospitality environment is preferred.</li> <li>Good communication and customer service skills with a naturally welcoming attitude.</li> <li>Basic English communication skills are required.</li> <li>Ability to work effectively in a fast-paced environment and remain composed under pressure.</li> <li>Physically fit and able to assist guests with luggage when required.</li> <li>Flexible to work shifts, weekends, and holidays based on operational requirements.</li> <li>Positive, professional, and team-oriented with a strong commitment to guest service.</li> <li>Previous experience within a luxury or lifestyle hospitality environment is an advantage.</li></ul></div>
Rosewood Hotels and Resorts
Saudi - Saudi Arabia
<p><strong>Overview/Basic Function:</strong> The Bell Captain is responsible for the day-to-day leadership and smooth operation of the Bell and Door teams at Rosewood AMAALA. Acting as a key ambassador at the resort entrance and lobby, the Bell Captain ensures that all guest arrivals, departures, luggage handling, escorts, and door/traffic operations are handled with efficiency, safety, and genuine hospitality, in full alignment with Rosewood s A Sense of Place philosophy, Relationship Hospitality and Rosewood, Forbes and LQA standards. This role supervises Bell Attendants and Doormen, plans their assignments, coordinates closely with Front Desk, Guest Relations, Concierge, Airport Representatives, and Transportation, and ensures that all entrance and luggage services contribute to a seamless ultra-luxury guest journey.</p><p><strong>Essential Duties</strong></p><ul><li>Oversee all door operations, ensuring guests are greeted warmly on arrival and farewelled graciously on departure.</li><li>Ensure Doormen manage entrance flow safely and efficiently (drop-off and pick-up) while maintaining a calm, elegant environment.</li><li>Monitor the cleanliness and appearance of the entrance, driveway, and lobby exterior, ensuring they are always immaculate and aligned with Rosewood AMAALA s image.</li><li>Ensure all Doormen maintain impeccable grooming, posture, and presence, and offer assistance proactively (opening doors, shading from sun, supporting families, etc.).</li><li>Oversee all luggage-handling activities: tagging, loading, unloading, storage, and delivery to/from guest rooms, always ensuring accuracy and safety.</li><li>Implement and monitor strict baggage control procedures to prevent loss, mix-ups, or damage; maintain clear luggage storage records and tagging systems.</li><li>Ensure Bell Attendants provide professional escorts to guestrooms, including driving buggy, resort orientation, explanation of key features, and coordination with Butler, Front Desk/Guest Relations when needed.</li><li>Supervise group arrival and departure logistics, including luggage pulls, group luggage rooms, and coordination with Tour Leaders or Group Coordinators.</li><li>Monitor and assist with internal deliveries (parcels, amenities, guest items, messages) while ensuring discretion and timely handling.</li><li>Coordinate closely with Butler, Front Desk, Guest Relations, Concierge, Airport Representatives, and Transportation to align on arrival/departure times, VIPs, and special requirements.</li><li>Review daily arrival and departure reports (including VIP and group lists) and plan bell and door coverage and luggage logistics accordingly.</li><li>Maintain continuous communication via channels (radios/phones/Unifocus) to update on guest movements, early/late arrivals, and operational changes.</li><li>Communicate clearly any issues, incidents, or service gaps to the Chief Concierge / Duty Manager, and document them for follow-up.</li><li>Enforce safe lifting and handling procedures for all luggage to protect both guests belongings and colleagues health.</li><li>Ensure all Bell and Door colleagues are fully aware of emergency procedures at the entrance and lobby (fire, medical, security incidents) and their roles in each scenario.</li><li>Monitor people and vehicle flow to ensure guest safety and mitigate security risks at the driveway and main entrance.</li><li>Ensure lost-and-found items handled by Bell/Door teams follow strict documentation and handover procedures in line with hotel policy.</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Checks Pass On, the Daily Calling at the beginning of the duty</li><li>Hands-over the shift properly.</li><li>Addresses the guests by name, not Room Number</li><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended</li><li>Always maintain positive guest relations.</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li><li>Maintain complete knowledge of: a. All hotel features/services, hours of operation. b. All hotel restaurant food concepts, menu price range, dress code and ambiance. c. All hotel room types, numbers/names, layout, appointments, amenities and locations. d. Special packages and promotions. e. Daily house count and expected arrivals/departures (particularly VIPs). f. Scheduled daily group activities, names and location of meeting/banquet rooms. g. Local events, attractions, holiday schedules.</li><li>Meet with Supervisor/departing Bell team to review business status and follow up actions.</li><li>Set up workstation with necessary supplies; maintain cleanliness throughout shift.</li><li>Review designated in-house guest list and be familiar with guests' names and room locations.</li><li>Accommodate all guest requests expediently and courteously.</li><li>Coordinate guest requests with designated vendors which may include:</li><li>Assist guests in locating and retrieving lost luggage.</li><li>Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.</li><li>Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.</li><li>Ensure that sufficient staffing is present to meet the daily business demands.</li><li>Document any late or absent employees.</li><li>Schedule and assign staff breaks.</li><li>Assign specific tasks as they arise to the staff according to the rotation sequence.</li><li>Answer Bell Desk telephone within three rings, using correct greeting and telephone etiquette.</li><li>Document guest calls/requests for Bell assistance.</li><li>Maintain security and accurate record of all guest room keys issued to Bell/Driveway Staff.</li><li>Monitor and ensure that Bell staff perform their job functions to the hotel's expected level of service.</li><li>Assist Bell staff whenever necessary in performing all job functions.</li><li>Conduct ongoing training with existing teams.</li><li>Accommodate all guest requests in an accurate and efficient manner.</li><li>Prepare work orders for equipment repairs and distribute to Engineering.</li><li>Conduct performance appraisals of designated staff annually.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum one years experience in a similar capacity for a luxury or ultra-luxury hotel.</li><li>High school diploma.</li><li>Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</li><li>Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region; thorough knowledge of Concierge department procedures; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; exceptional oral communication skills to ensure ability to negotiate and persuade guests and associates to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.</li><li>Required to speak, read and write English, with fluency in other languages preferred.</li><li>Must be able to exert physical effort in, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co- workers to their understanding.</li></ul>
AccorHotel
Saudi - Medina
<p>THE POSITION To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. KEY ROLES & RESPONSIBILITIES Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service Meet and greet VIP guests personally Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior guest arrival and check-into system if necessary Maintain close contact with Airport Concierge for new arrivals and departures Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities Send prepared welcome cards and amenities to room prior to guest arrival Attend to special requests by guests Handle guest complaints and refer them as necessary, follow up on corrective action Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests Prepare requisitions for amenities on a timely basis Performs related duties and special projects assigned</p><p><strong>Desired Candidate Profile</strong></p><p>NA</p>
Saudi
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Welcome to <strong>SLS The Red Sea</strong>, where bold creativity and unapologetic luxury come to life.</p><br><p>Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.</p><br><p>The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.</p><br><p>More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.</p><br><br>Job Description<br><br><p>At <strong>SLS The Red Sea</strong>, the guest experience begins before they even step through the door. As a <strong>Doorman</strong>, you will be one of the first faces our guests meet — setting the tone with a warm welcome, confident presence, and genuine SLS personality.</p><br><p>From greeting guests and assisting with arrivals and departures to coordinating transportation and supporting the flow at the hotel entrance, you will play an essential role in creating a smooth and memorable first and last impression.</p><br><p>Key Responsibilities</p><br><ul><li>Welcome and assist guests warmly and professionally upon arrival and departure.</li><li>Open and close vehicle doors while ensuring a seamless and attentive arrival experience.</li><li>Assist guests with luggage when required and coordinate closely with the Bell team.</li><li>Work closely with Valet, Bell, Concierge, and Front Office teams to ensure smooth guest arrivals and departures.</li><li>Assist guests with taxis and transportation arrangements when required.</li><li>Support the safe and efficient flow of vehicles and guests at the hotel entrance.</li><li>Provide guests with accurate general information about the hotel, its facilities, and services.</li><li>Anticipate guest needs and offer assistance proactively throughout the arrival and departure experience.</li><li>Maintain the entrance area in a clean, organized, and welcoming condition.</li><li>Maintain a polished, professional, and welcoming appearance in line with SLS grooming and service standards.</li><li>Follow hotel safety, security, and operational procedures at all times.</li></ul><br>Qualifications<br><br><ul><li>Previous experience in a hotel, resort, or hospitality environment is preferred.</li><li>Good communication and customer service skills with a naturally welcoming attitude.</li><li>Basic English communication skills are required.</li><li>Ability to work effectively in a fast-paced environment and remain composed under pressure.</li><li>Physically fit and able to assist guests with luggage when required.</li><li>Flexible to work shifts, weekends, and holidays based on operational requirements.</li><li>Positive, professional, and team-oriented with a strong commitment to guest service.</li><li>Previous experience within a luxury or lifestyle hospitality environment is an advantage.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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1+ years </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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Saudi - Riyadh
<p>We are Hiring Saudi Nationality for the Front Office Service Manager the position plays a crucial role in providing exceptional guest experiences by creating a welcoming and hospitable environment in the lobby area. The primary responsibilities include meeting guests in the lobby, making courtesy calls, and gathering guest reviews to enhance guest satisfaction.</p><p>Meet and Greet: Welcome guests as they enter the lobby, providing a warm and friendly greeting. Assist guests with inquiries, directions, and any other assistance they may require and to give a memorable fond farewell to the guest during check-out.</p><p>Courtesy Calls: Make courtesy calls to guests to ensure their stay is comfortable and to address any issues or requests they may have. Provide assistance in making reservations for dining, transportation, or other services.</p><p>Guest Reviews : Gather feedback from guests regarding their stay and experience at the hotel. Record guest reviews and ratings to identify areas for improvement and ensure guest satisfaction.</p><p>Customer Service: Provide exceptional customer service by anticipating and fulfilling guest needs promptly and professionally. Handle guest complaints or issues with tact and diplomacy, seeking resolutions to ensure guest satisfaction.</p><p>Lobby Maintenance: Ensure the lobby area is clean, organized, and welcoming at all times. Monitor the lobby for any maintenance issues or safety concerns and report them to the appropriate department.</p><p>Collaboration: Work closely with other hotel departments, such as front desk, concierge, food & drinks and housekeeping, to ensure seamless guest experiences and efficient operations. Acts as the hotel s Radisson Rewards member and ensure that all Radisson Rewards standards are implemented Has the responsibility of the overall hotel s quality standards and performance of the hotel s quality results on Review Pro Be knowledge of local environment supermarket, pharmacies, shopping malls and daily excursions Coordinate the activities of the bell boys, doorman / coffee man. Check the VIP arrival lists to welcome and greet guests. Room all suite guests personally and explain hotel facilities. Make sure all Special requests, VIPs, Honeymoon, special occasions for the day s arrivals and inform HK & F&B and Check rooms prior to arrivals that all special request all done by our team. Upgrade rooms category for Radisson Rewards and booking.com guests based on availability. Anticipating the guest needs and demands, building good relationships with them To achieve guest review on booking.com, google account target 15 reviews per day Convert all OTA guests to RR members and encourage them to book directly with in future for best rate Assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to. Lead and collaborate with the team to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution. Ensure adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in a similar role in a hotel. Confidence and the ability to approach people to initiate conversations and build relationships Entrepreneurial spirit with drive, ambition and high level of energy Time management and multi-tasking skills. Experience in Fidelio or Opera PMS, hotSOS is highly preferred. Flexibility to work varied shifts, including weekends and Public Holidays as per business demands. Unlimited work rights in Australia</p>
Saudi - Makkah
<p>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service Meet and greet VIP guests personally Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior guest arrival and check-into system if necessary Maintain close contact with Airport Concierge for new arrivals and departures Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities Send prepared welcome cards and amenities to room prior to guest arrival Attend to special requests by guests Handle guest complaints and refer them as necessary, follow up on corrective action Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests Prepare requisitions for amenities on a timely basis Performs related duties and special projects assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Tourism, Languages, Hospitality Management, or a related field 0-3 years of professional experience in guest relations, hospitality, or customer service roles Proficiency with Opera property management system or similar hotel management software Excellent written and verbal communication skills with strong interpersonal abilities Demonstrated passion for delivering exceptional guest service Strong organizational and time management skills with the ability to multitask effectively Professional presentation and impeccable grooming standards Ability to work flexible shifts, including evenings and weekends Problem-solving mindset with a customer-first approach</p><p>experience is an asset Fluency in English, additional languages are a plus</p>
Saudi - Medina
<p>THE POSITION To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.</p><p>KEY ROLES & RESPONSIBILITIES</p><ul><li>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li><li>Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service</li><li>Meet and greet VIP guests personally</li><li>Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li><li>Prepare compendiums prior guest arrival and check-into system if necessary</li><li>Maintain close contact with Airport Concierge for new arrivals and departures</li><li>Update and maintain repeat guest history system</li><li>Promote Inter-Hotel sales and in-house facilities</li><li>Send prepared welcome cards and amenities to room prior to guest arrival</li><li>Attend to special requests by guests</li><li>Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests</li><li>Prepare requisitions for amenities on a timely basis</li><li>Performs related duties and special projects assigned</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.</p><p>From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.</p><p>Our Brands include:</p><ul><li>-Raffles</li><li>-Fairmont</li><li>-Sofitel</li><li>-MGallery</li><li>-Grand Mercure</li><li>-Pullman</li><li>-Swissôtel</li><li>-Novotel</li><li>-Suite Novotel</li><li>-Mercure</li><li>-Thalassa sea & spa</li><li>-Adagio</li><li>-ibis</li><li>-ibis Styles</li><li>-ibis budget</li><li>-HotelF1</li></ul>
Saudi - Eastern
Join us at Accor, where life pulses with passion!<br><br>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.<br><br>By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.<br><br>At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.<br><br>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!<br><br>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.<br><br>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.<br><br>Hospitality is a work of heart,<br><br><br><br>Job Description<br><br>THE POSITION<br><br>To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.<br><br>KEY ROLES & RESPONSIBILITIES<br><br>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service Meet and greet VIP guests personally Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior guest arrival and check-into system if necessary Maintain close contact with Airport Concierge for new arrivals and departures Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities Send prepared welcome cards and amenities to room prior to guest arrival Attend to special requests by guests Handle guest complaints and refer them as necessary, follow up on corrective action Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests Prepare requisitions for amenities on a timely basis Performs related duties and special projects assigned
Saudi - Riyadh
<p>The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.</p><p>THE POSITION To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.</p><p>KEY ROLES & RESPONSIBILITIES Live and project the goal, philosophy, vision, mission and core values of the company. Adheres to company grooming standards at all time. Is a continual source of information, help and assistance to all guests. Prepares the weekly duty rosters. Supervise Guest Relation Officers. Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with line manager. Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently. Conduct house tours / site inspection and special room drops for VIP s. Escorts all arriving guests to their respective suites. Escorts external guests to their destination. Escorts departing guests to their means of transport. Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained. Greet all residence guests personally. Promote Inter-Hotel sales and in-house facilities. Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done. Completes the departure list for the following day contact VIP guests for any necessary arrangements. Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest. Ensure Club members consistently receive all benefits, repeat guests and other VIP s receive special recognition and service Liaise closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior to guest arrival and check-info system if necessary. Maintain close contact with Airport Concierge, Reception for new arrivals and departures. Update and maintain efficient guest history system. Prepare requisition and distribution of amenities on a timely basis. Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times. Attend daily and monthly briefings or meetings to facilitate communications and smooth operations. Abides by all policies and procedures. Has full knowledge of Sofitel standards. Performs related duties and special projects assigned by Senior Management.</p><p><strong>Desired Candidate Profile</strong></p><p>Strong written and verbal communication skills in English Able to develop rapport with colleagues and management staff Ability to work cohesively with co-workers as part of a multi-cultural team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with guests and patrons Able to exercise good judgment with difficult guests</p><p>Degree from School for Tourism & Hotel Management</p><p>Minimum 3 - 5 years relevant experience with at least 2 years at a supervisory level</p>
Saudi - Jeddah
At Qiddiya Investment Company, we are shaping a landmark destination redefining entertainment, culture and hospitality in the Kingdom. The Hospitality Business Unit is developing a portfolio of hotel assets central to this vision. As these assets progress, we are seeking experienced professionals to ensure operational excellence is embedded throughout the planning and design process.<br><br>In this role, you will lead the operational planning and design development of all hotels operating areas related to the guest accommodation experience. Working from the earliest project stages, you will translate operational requirements into efficient, guest-centric design solutions that optimize both the guest journey and hotel operations. Working closely with Development, Design, Operators and consultants, you will guide the planning of guest-facing and back-of-house operational areas, ensuring alignment with the asset strategy, operator requirements, operational best practices and Hospitality BU standards. Additionally, you will be expected to balance Qiddiya's design vision with hotel requirements. This includes not settling for "traditional" brand vision by driving innovation and "out of box" innovation.<br><br>Applications close on 26th July 2026.<br><br>Responsibilities<br><br>Lead operational planning throughout the hotel design lifecycle. Develop operational concepts and planning criteria for Rooms Division functions, including Front Office, Concierge, Housekeeping, Laundry, Guest Relations, and back-of-house areas. Review design proposals to optimize operational efficiency, guest experience, and asset performance. Define operational workflows, space planning, and functional relationships. Collaborate with internal teams, hotel operators, architects, and consultants to ensure integrated operational planning. Participate in design reviews, identify operational risks, and recommend improvements. Develop operational planning standards and benchmark projects against industry best practices Partner with hotel operators to interpret brand standards and operational requirements while ensuring alignment with Qiddiya's vision and asset strategy<br><br>Requirements<br><br>Bachelor's degree in Hospitality Management or a related field. 10+ years of experience in luxury hotel operations, operational planning, design development, technical services, or hotel pre-opening projects. Strong leadership experience within Rooms Division or related hotel operations. Experience working with hotel operators, architects, designers, and multidisciplinary teams. Strong knowledge of hotel operations, guest journey planning, and operational design. Excellent stakeholder management, communication, and problem-solving skills. Experience in Saudi Arabia or the GCC is preferred
AccorHotel
Saudi - Riyadh
<p>THE POSITION To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.</p><p>KEY ROLES & RESPONSIBILITIES Live and project the goal, philosophy, vision, mission and core values of the company. Adheres to company grooming standards at all time. Is a continual source of information, help and assistance to all guests. Prepares the weekly duty rosters. Supervise Guest Relation Officers. Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with line manager. Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently. Conduct house tours / site inspection and special room drops for VIP s. Escorts all arriving guests to their respective suites. Escorts external guests to their destination. Escorts departing guests to their means of transport. Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained. Greet all residence guests personally. Promote Inter-Hotel sales and in-house facilities. Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done. Completes the departure list for the following day contact VIP guests for any necessary arrangements. Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest. Ensure Club members consistently receive all benefits, repeat guests and other VIP s receive special recognition and service Liaise closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior to guest arrival and check-info system if necessary. Maintain close contact with Airport Concierge, Reception for new arrivals and departures. Update and maintain efficient guest history system. Prepare requisition and distribution of amenities on a timely basis. Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times. Attend daily and monthly briefings or meetings to facilitate communications and smooth operations. Abides by all policies and procedures. Has full knowledge of Sofitel standards. Performs related duties and special projects assigned by Senior Management.</p><p><strong>Desired Candidate Profile</strong></p><p>PERSONAL ATTRIBUTES Strong written and verbal communication skills in English Able to develop rapport with colleagues and management staff Ability to work cohesively with co-workers as part of a multi-cultural team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with guests and patrons Able to exercise good judgment with difficult guests QUALIFICATIONS Degree from School for Tourism & Hotel Management EXPERIENCE Minimum 3 - 5 years relevant experience with at least 2 years at a supervisory level</p>
AccorHotel
Saudi - Makkah
<p>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service Meet and greet VIP guests personally Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior guest arrival and check-into system if necessary Maintain close contact with Airport Concierge for new arrivals and departures Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities Send prepared welcome cards and amenities to room prior to guest arrival Attend to special requests by guests Handle guest complaints and refer them as necessary, follow up on corrective action Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests Prepare requisitions for amenities on a timely basis Performs related duties and special projects assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Tourism, Languages, Hospitality Management, or a related field 0-3 years of professional experience in guest relations, hospitality, or customer service roles Proficiency with Opera property management system or similar hotel management software Excellent written and verbal communication skills with strong interpersonal abilities Demonstrated passion for delivering exceptional guest service Strong organizational and time management skills with the ability to multitask effectively Professional presentation and impeccable grooming standards Ability to work flexible shifts, including evenings and weekends Problem-solving mindset with a customer-first approach</p>
Saudi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p><strong>Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth</strong><br>The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.</p><br><br>Job Description<br><br><p><strong>THE POSITION</strong></p><br><ul><li>To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.</li></ul><p><br><strong>KEY ROLES & RESPONSIBILITIES</strong></p><br><ul><li>Live and project the goal, philosophy, vision, mission and core values of the company.</li><li>Adheres to company grooming standards at all time.</li><li>Is a continual source of information, help and assistance to all guests.</li><li>Prepares the weekly duty rosters.</li><li>Supervise Guest Relation Officers.</li><li>Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with line manager.</li><li>Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.</li><li>Conduct house tours / site inspection and special room drops for VIP’s.</li><li>Escorts all arriving guests to their respective suites.</li><li>Escorts external guests to their destination.</li><li>Escorts departing guests to their means of transport.</li><li>Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.</li><li>Greet all residence guests personally.</li><li>Promote Inter-Hotel sales and in-house facilities.</li><li>Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done.</li><li>Completes the departure list for the following day – contact VIP guests for any necessary arrangements.</li><li>Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.</li><li>Ensure Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service</li><li>Liaise closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li><li>Prepare compendiums prior to guest arrival and check-info system if necessary.</li><li>Maintain close contact with Airport Concierge, Reception for new arrivals and departures.</li><li>Update and maintain efficient guest history system.</li><li>Prepare requisition and distribution of amenities on a timely basis.</li><li>Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.</li><li>Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.</li><li>Abides by all policies and procedures.</li><li>Has full knowledge of Sofitel standards.</li><li>Performs related duties and special projects assigned by Senior Management.</li></ul><br>Qualifications<br><br><p><strong>PERSONAL ATTRIBUTES</strong></p><br><ul><li>Strong written and verbal communication skills in English</li><li>Able to develop rapport with colleagues and management staff</li><li>Ability to work cohesively with co-workers as part of a multi-cultural team</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>Ability to promote positive relations with guests and patrons</li><li>Able to exercise good judgment with difficult guests</li></ul><p><br><strong>QUALIFICATIONS</strong></p><br><ul><li>Degree from School for Tourism & Hotel Management</li></ul><p><br><strong>EXPERIENCE</strong></p><br><ul><li>Minimum 3 - 5 years’ relevant experience with at least 2 years at a supervisory level</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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5+ years </div>
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Saudi Arabia </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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Saudi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li><li>Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service</li><li>Meet and greet VIP guests personally</li><li>Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li><li>Prepare compendiums prior guest arrival and check-into system if necessary</li><li>Maintain close contact with Airport Concierge for new arrivals and departures</li><li>Update and maintain repeat guest history system</li><li>Promote Inter-Hotel sales and in-house facilities</li><li>Send prepared welcome cards and amenities to room prior to guest arrival</li><li>Attend to special requests by guests</li><li>Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests</li><li>Prepare requisitions for amenities on a timely basis</li><li>Performs related duties and special projects assigned</li></ul><br>Qualifications<br><br><ul><li>Bachelor's degree in Tourism, Languages, Hospitality Management, or a related field</li><li>0-3 years of professional experience in guest relations, hospitality, or customer service roles</li><li>Proficiency with Opera property management system or similar hotel management software</li><li>Excellent written and verbal communication skills with strong interpersonal abilities</li><li>Demonstrated passion for delivering exceptional guest service</li><li>Strong organizational and time management skills with the ability to multitask effectively</li><li>Professional presentation and impeccable grooming standards</li><li>Ability to work flexible shifts, including evenings and weekends</li><li>Problem-solving mindset with a customer-first approach</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Fluency in English, additional languages are a plus</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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Bachelor's degree / higher diploma </div>
</div>
Qiddiya Investment Company
Saudi - Riyadh
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><span style="font-size: 11px;">Responsibilities</span></p><ul><li>Lead operational planning throughout the hotel design lifecycle.</li><li>Develop operational concepts and planning criteria for Rooms Division functions, including Front Office, Concierge, Housekeeping, Laundry, Guest Relations, and back-of-house areas.</li><li>Review design proposals to optimize operational efficiency, guest experience, and asset performance.</li><li>Define operational workflows, space planning, and functional relationships.</li><li>Collaborate with internal teams, hotel operators, architects, and consultants to ensure integrated operational planning.</li><li>Participate in design reviews, identify operational risks, and recommend improvements.</li><li>Develop operational planning standards and benchmark projects against industry best practices.</li><li>Partner with hotel operators to interpret brand standards and operational requirements while ensuring alignment with Qiddiya's vision and asset strategy.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Hospitality Management or a related field.</li><li>10+ years of experience in luxury hotel operations, operational planning, design development, technical services, or hotel pre-opening projects.</li><li>Strong leadership experience within Rooms Division or related hotel operations.</li><li>Experience working with hotel operators, architects, designers, and multidisciplinary teams.</li><li>Strong knowledge of hotel operations, guest journey planning, and operational design.</li><li>Excellent stakeholder management, communication, and problem-solving skills.</li><li>Experience in Saudi Arabia or the GCC is preferred.</li></ul><p></p></section>
Miraval The Red Sea
Saudi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong>Job Title: Experience Planning Manager</strong></span></p><br><p><span><strong>Location:</strong> Spa & Wellness, Miraval The Red Sea, Saudi Arabia</span><br><span><strong>Department:</strong> </span><br><span><strong>Reports To:</strong></span></p><br><p><span><strong>Position Summary</strong></span></p><br><p><span>The Experience Planning Manager leads the Experience Planning team and ensures a seamless, personalized guest journey from pre-arrival through departure.</span></p><br><p><span>Working closely with <strong>Reservations, Front Office, Concierge, Sales, Events Planning, F&B and Spa & Wellness Operations</strong>, the role ensures guest preferences, wellness intentions, special requests, and stay details are translated into well-planned and balanced itineraries.</span></p><br><p><span>The role also coordinates the planning of <strong>retreats, groups, and special programs</strong>, working with Sales & Events Planning and to ensure group itineraries, activities, and wellness experiences are accurately planned and operationally achievable.</span></p><br><p><span>The Experience Planning Manager oversees the planning and booking process and optimizes schedules and capacity through <strong>Book4Time</strong>. Strong knowledge of <strong>Opera and Book4Time is required</strong> to ensure accurate guest information, efficient booking management, and smooth daily operations.</span></p><br><p><span><strong>Key Responsibilities</strong></span></p><br><p><span><strong>Experience Planning & Guest Journey</strong></span></p><br><p><span>· Lead and support the Experience Planning team in delivering personalized and intuitive guest service.</span></p><br><p><span>· Oversee pre-arrival and in-house itinerary planning based on guest preferences, wellness goals, packages, and special requests.</span></p><br><p><span>· Ensure guest itineraries are balanced, personalized, and operationally achievable.</span></p><br><p><span>· Support the team with complex itineraries, VIP guests, special occasions, retreats, groups, and last-minute requests.</span></p><br><p><span>· Engage directly with guests when additional assistance, service recovery, or management support is required.</span></p><br><p><span><strong>Reservations, Front Office & Concierge Coordination</strong></span></p><br><p><span>· Work closely with <strong>Reservations and Front Office</strong> to review upcoming arrivals and plan and schedule guest itineraries.</span></p><br><p><span>· Ensure guest preferences, stay details, special requests, VIP information, and package inclusions are communicated and actioned.</span></p><br><p><span>· Partner with <strong>Concierge</strong> to coordinate resort activities and other guest requests alongside spa and wellness experiences.</span></p><br><p><span>· Maintain clear communication and handovers between Experience Planning, Reservations, Front Office, Concierge, and Wellness Operations.</span></p><br><p><span>· Proactively follow up on outstanding requests to ensure guest needs are fulfilled in a timely manner.</span></p><br><p><span><strong>Sales, Events, Retreats & Group Coordination</strong></span></p><br><p><span>· Work closely with <strong>Sales, Wellness and Events Planning teams</strong> to coordinate itineraries for retreats, groups, and special programs.</span></p><br><p><span>· Review group requirements, schedules, wellness activities, spa experiences, and special requests to ensure they are accurately planned and communicated.</span></p><br><p><span>· Coordinate group and retreat bookings in Book4Time, ensuring appropriate capacity and availability are secured.</span></p><br><p><span>· Ensure clear communication between Sales, Events Planning, Experience Planning, and operational teams before and during group stays.</span></p><br><p><span>· Support last-minute adjustments and operational changes to ensure retreats and group experiences are delivered smoothly.</span></p><br><p><span><strong>Book4Time & Booking Optimization</strong></span></p><br><p><span>· Maintain strong operational ownership and knowledge of <strong>Book4Time</strong>.</span></p><br><p><span>· Monitor bookings, availability, practitioner schedules, activity capacity, waitlists, cancellations, and booking patterns.</span></p><br><p><span>· Optimize bookings and available capacity to ensure smooth operations, healthy experience distribution, and maximum guest satisfaction.</span></p><br><p><span>· Identify scheduling conflicts, capacity challenges, and booking gaps and coordinate solutions with the Head of Scheduling and operational teams.</span></p><br><p><span>· Ensure all bookings, changes, cancellations, preferences, and guest notes are accurately maintained in Book4Time.</span></p><br><p><span>· Monitor high-demand experiences and proactively identify alternatives and solutions for guests.</span></p><br><p><span><strong>Opera & Guest Information</strong></span></p><br><p><span>· Maintain strong working knowledge of <strong>Opera PMS</strong> and use guest profiles and reservation information to support itinerary planning.</span></p><br><p><span>· Review arrival and departure details, preferences, VIP status, special requests, and stay changes that may impact guest schedules.</span></p><br><p><span>· Ensure relevant guest information is accurately aligned between <strong>Opera and Book4Time</strong>.</span></p><br><p><span>· Coordinate with Reservations and Front Office on any changes affecting guest bookings or itineraries.</span></p><br><p><span><strong>Operations & Performance</strong></span></p><br><p><span>· Monitor daily schedules to ensure bookings are accurate, balanced, and aligned with operational capacity.</span></p><br><p><span>· Work closely with the Head of Scheduling and Wellness Operations to optimize experience utilization and availability.</span></p><br><p><span>· Monitor booking conversion, utilization, guest satisfaction, and relevant Experience Planning performance indicators.</span></p><br><p><span>· Support revenue generation through thoughtful recommendations and appropriate upselling of spa and wellness experiences.</span></p><br><p><span>· Identify operational gaps and implement practical solutions to improve efficiency and the guest experience.</span></p><br><p><span><strong>Team Leadership & Collaboration</strong></span></p><br><p><span>· Coach, train, and develop Experience Planners to maintain high standards of service and operational knowledge.</span></p><br><p><span>· Ensure the team maintains strong knowledge of <strong>Book4Time, Opera, Miraval experiences, treatments, programs, and resort offerings</strong>.</span></p><br><p><span>· Build strong working relationships with Reservations, Front Office, Concierge, Sales, Events Planning, Spa, Fitness, Wellness, and other operational teams.</span></p><br><p><span>· Conduct regular team briefings and communicate daily priorities, VIP arrivals, groups, retreats, operational changes, and guest requirements.</span></p><br><p><span>· Promote teamwork, accountability, mindfulness, and continuous improvement.</span></p><br><br><b>Qualifications:</b><br><p><span><strong>Qualifications & Experience</strong></span></p><br><p><span>· Minimum <strong>3–5 years of experience</strong> in luxury hospitality, spa & wellness, reservations, concierge, Front Office, guest experience, or related operations.</span></p><br><p><span>· Minimum <strong>1–2 years of supervisory or management experience</strong> within a luxury hospitality or wellness environment.</span></p><br><p><span>· <strong>Strong knowledge of Opera and Book4Time is required.</strong></span></p><br><p><span>· Strong understanding of reservations, guest journey planning, booking management, and luxury service standards.</span></p><br><p><span>· Experience managing complex individual, group, and retreat itineraries, including bookings, capacity, and special requests.</span></p><br><p><span>· Experience coordinating with <strong>Sales and Events teams</strong> for groups, retreats, or special programs is preferred.</span></p><br><p><span>· Familiarity with spa treatments, wellness programs, fitness, and experiential hospitality is preferred.</span></p><br><p><span>· Fluent in English; Arabic is an advantage.</span></p><br><p><span>· Bachelor’s degree in Hospitality Management or a related field is preferred.</span></p><br><p><span><strong>Skills & Abilities</strong></span></p><br><p><span>· Strong leadership and team development skills.</span></p><br><p><span>· Excellent organizational and planning abilities with high attention to detail.</span></p><br><p><span>· Strong operational knowledge of <strong>Opera and Book4Time</strong>.</span></p><br><p><span>· Ability to monitor and optimize individual, group, and retreat bookings, schedules, and capacity.</span></p><br><p><span>· Excellent communication and cross-departmental coordination skills.</span></p><br><p><span>· Strong guest service and problem-solving mindset.</span></p><br><p><span>· Commercial awareness with an understanding of utilization, conversion, and revenue opportunities.</span></p><br><p><span>· Calm, professional, and solutions-focused in a fast-paced luxury environment.</span></p><br><p><span>· Naturally aligned with Miraval’s values of presence, compassion, mindfulness, and transformation.</span></p><br><p><span>· Flexible schedule availability, including weekends and holidays.</span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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