Delivery Jobs in Saudi

Service Delivery Manager - KSAThe Service Delivery Manager is responsible for ensuring the successful delivery of managed IT services while maintaining high customer satisfaction and compliance with agreed service levels. The role oversees service operations, leads continual service improvement initiatives, manages customer relationships, and ensures the effective implementation, administration, and optimization of IT Service Management (ITSM) tools in alignment with ITIL best practices.<br>Key Responsibilities Manage the delivery of IT services in accordance with contractual obligations, SLAs, and KPIs. Act as the primary operational point of contact for assigned customers. Act as a technical advisor for ITSM, Managed Services and GRC processes Lead service review meetings and present operational performance, service metrics, and improvement plans. Monitor service performance and proactively address risks, issues, and customer escalations. Ensure effective implementation and governance of ITIL processes including Incident, Problem, Change, Request, Knowledge, Asset, Configuration, and Service Level Management. Administer, configure, and optimize enterprise ITSM platforms to support business and operational requirements. Define and maintain service catalogs, workflows, approval processes, dashboards, and reports. Ensure the integrity of CMDB, asset, and configuration data. Coordinate major incident management activities and lead post-incident reviews. Drive service improvement initiatives based on operational metrics and customer feedback. Manage third-party vendors and ensure contractual service performance. Prepare exec. reports, operational dashboards, SLA reports, and governance documentation. Ensure compliance with organizational policies, security standards, and audit requirements.<br>Qualifications Education Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline. Experience7+ years of experience in IT Service Management or Managed Services. At least 3 years in a Service Delivery or Service Operations management role. Proven experience managing enterprise customers and complex IT environments. Hands-on experience administering or configuring enterprise ITSM platforms (Service NOW, BMC, Manage Engine..) Strong experience with Licensing models for different ITSM tools Certifications ITIL® 4 Foundation is a must ITIL® 4 Managing Professional preferred Service Now Certified System Administrator (CSA) is a plus BMC Helix Certification is a plus PMP is a plus Behavioral Competencies Customer-focused mindset Leadership and team management Strong analytical and problem-solving skills Excellent communication and presentation abilities Stakeholder management Continuous improvement orientation Focus is on Saudization

Job Title:- Service Delivery Coordinator - Field Services Operations_MB30 Location:- Dammam Second Industrial Area Role Summary:- Responsible for coordinating and managing directional drilling operations, ensuring execution in line with client requirements, operational performance targets, and HSE standards. Acts as the key interface between field teams, engineering, and the client.<br>Essential Responsibilities:<br>Coordinate daily directional drilling operations and support real-time decision-making Manage and support DD, MWD/LWD field engineers Ensure alignment with client drilling program and objectives Monitor drilling performance (ROP, NPT, trajectory compliance) and drive optimization Maintain strong client communication and relationship management Ensure accurate reporting and data quality during operations<br>- Qualifications/Requirements: - Job Cycle Management Lead pre-job planning (well program review, BHA selection, risk assessment) Oversee execution phase (performance monitoring, troubleshooting, optimization) Ensure post-job reporting, documentation, and lessons learned capture- Leadership & Coordination Experience managing field engineers and multi-discipline teams Provide guidance, coaching, and ensure operational discipline Act as focal point for escalations and operational decisions<br>Desirable attributes of the worker (Experience / Skills / Competencies):<br>- Technical Skills Directional drilling and trajectory control BHA design (RSS / Motors) Vibration mitigation, torque & drag, hole cleaning Real-time data monitoring and drilling software- Core Competencies Strong operational decision-making under pressure Excellent communication and reporting skills Proven ability to manage client expectations proactively Focus on minimizing NPT and improving drilling efficiency- HSE & Compliance Ensure compliance with company and client HSE requirements Promote a strong safety culture across operations<br>Essential Requirements of the role (Experience / Skills / Competencies):-<br>Years of experience: Minimum 5 years of Directional Drilling (DD) experience Preferred experience in Saudi Arabia (Aramco environment) / Experience in HTHP wells is highly preferred / Background in RSS and motor drilling operations Field of experience: Directional Drilling (DD), MWD/LWD operations, Well Construction / Drilling Services Technical Skills:Directional drilling & trajectory control BHA design (RSS & motor) Torque & drag, vibration mitigation, hole cleaning Real-time drilling data monitoring & optimization Drilling software (e.g., Well planning & real-time monitoring systems) Soft Skills:Strong communication & stakeholder management Decision-making under pressure Leadership & team coordination Problem-solving & analytical thinking Client relationship management Tools or Software (Required / Preferred): Real-time drilling software, well planning tools, reporting systems (preferred experience with industry-standard platforms) Education Qualifications: Bachelor’s degree in engineering (Petroleum, Mechanical, or related discipline preferred) Industry Background or Experience (Required / Preferred): Oil & Gas – Drilling Services (Directional Drilling) Experience in Saudi Arabia / Aramco operations is highly preferred Off-limits Companies: Direct competitors currently engaged in sensitive contracts with Baker Hughes (case-by-case basis) Required Accreditations / Qualifications / Certification / Licenses including Driving License:Valid driving license H2S certification IWCF / IADC (preferred)<br>Other Requirements:-<br>National or Expat: Any Rotation / Work Schedule: N/AAlternative / Target Job Titles: Directional Drilling Coordinator, Field Service Coordinator, Drilling Operations Coordinator Role base (Office, Onshore, Offshore or Workshop): Office based Will the worker be working at a customer's facility Yes – occasional field/client site visits as required Contract Duration: 6 Months Number of positions needs to be filled: 1Languages Required & Proficiency Level: English (Fluent – mandatory) Arabic (Preferred) Candidate should be available to join before: ASAPImportant Keywords to be in the CV: Directional Drilling, RSS, Motor drilling, MWD/LWD, BHA design, Real-time monitoring, Aramco, HTHP wells Expected Role Challenges:High-pressure operational decision-making Managing real-time drilling performance issues Client expectations & operational alignment Minimizing NPT and optimizing drilling efficiency Working Conditions - describe the physical environment / conditions the worker will be working in: Office-based with occasional field exposure; dynamic operational environment supporting real-time drilling activities Are there any safety risks associated with the role: Exposure to field environments during site visits; adherence to HSE protocols required What Training is provided to the worker: On-the-job training, internal systems & processes, HSE compliance training

The Manager - IT Delivery Managment is responsible for ensuring that technology/Digital products, projects, and services are delivered successfully from initiation to production. The role acts as the bridge between business stakeholders, product teams, technology teams, vendors, architecture, cybersecurity, operations, and executive management. The Delivery Manager owns the end-to-end delivery process, ensuring scope, budget, quality, timelines, risks, dependencies, and stakeholder expectations are effectively managed.<br><br>Key Responsibilities<br><br>Get the requirements from business and product teams. Coordinate solution design with architects. Align with cybersecurity and compliance teams. Manage vendor contracts and statements of work. Create the delivery roadmap. Track development progress. Remove blockers affecting teams. Manage testing and release activities. Ensure production deployment is successful. Monitor post-production issues. Report delivery status to executives. The Delivery Manager is accountable for ensuring the feature is delivered successfully and provides business value<br><br>Requirements<br><br>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. 5-7 years of experience in IT project delivery, program management, or technology implementation.

Qiddiya Investment Company is seeking an experienced Director - MEP Delivery to join the Residential Business Unit and lead the successful delivery of MEP works across large-scale residential districts.<br><br>The role will be responsible for overseeing mechanical, electrical, plumbing, fire/life safety and specialist building services delivery across residential projects, ensuring works are delivered safely, on time, within budget and to the required quality standards.<br><br>This is a critical delivery leadership role requiring strong technical MEP expertise, hands-on construction delivery experience, and the ability to manage consultants, contractors, utility providers and internal stakeholders across a complex giga-project environment.<br><br>The Director will work closely with Development, Design, Commercial, Procurement, PMO and Delivery teams to ensure MEP systems are properly coordinated, buildable, procured, installed, tested, commissioned and handed over in line with project requirements.<br><br>Key Responsibilities<br><br>Lead the MEP delivery strategy across assigned residential projects, including villas, townhouses, apartments, infrastructure interfaces and community assets Oversee the delivery of mechanical, electrical, plumbing, fire/life safety, ELV, ICT and specialist systems from construction planning through installation, testing, commissioning and handover Manage and coordinate MEP consultants, contractors, subcontractors and specialist vendors to ensure performance against programme, budget, quality and safety requirements Review and challenge MEP design, shop drawings, material submissions, method statements and technical proposals to ensure buildability and compliance with project standards Work closely with Design and Development teams to resolve technical issues, manage design changes and ensure MEP solutions support the overall residential product and customer experience Coordinate MEP interfaces with infrastructure, utilities, civil works, architecture, structure, façade, landscape and fit-out packages Drive construction readiness for MEP works, including procurement planning, long-lead item tracking, authority approvals, utility connections and commissioning strategy Monitor progress on site, identify risks and constraints, and ensure timely resolution of technical, commercial and programme-related issues Support value engineering and cost control initiatives without compromising quality, safety, maintainability or operational performance Ensure all MEP works comply with applicable codes, standards, authority requirements, Qiddiya governance and project specifications Lead testing, commissioning, inspections, snagging, handover documentation and operational readiness for MEP systems Provide clear reporting to senior leadership on MEP progress, risks, mitigation plans and key decisions required Build strong working relationships with internal stakeholders, delivery partners, consultants, contractors, authorities and utility providers Lead, mentor and develop MEP delivery team members, promoting high standards of accountability, collaboration and technical excellence<br><br>Requirements<br><br>Bachelor's degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering or a related discipline.<br><br>Minimum of 15+ years of relevant experience in MEP construction delivery, with significant experience on large-scale residential, mixed-use or masterplanned developments.<br><br>Proven track record in a senior MEP delivery leadership role, ideally at Director level or equivalent.<br><br>Strong experience delivering MEP works on complex projects from construction stage through testing, commissioning and handover.<br><br>Experience managing consultants, contractors and specialist subcontractors in a client-side, developer, PMC or major contractor environment.<br><br>Strong technical understanding of mechanical, electrical, plumbing, fire/life safety, ELV, ICT, utilities and commissioning processes.<br><br>Experience with residential developments, including villas, townhouses, apartments, high-rise residential or large residential communities, is strongly preferred.<br><br>GCC or Saudi Arabia project experience is highly advantageous.<br><br>Strong understanding of construction sequencing, site logistics, authority approvals, utility interfaces and operational handover requirements.<br><br>Ability to challenge technical assumptions, resolve complex delivery issues and drive practical, buildable solutions.<br><br>Strong commercial awareness, with the ability to support cost control, value engineering and change management.<br><br>Excellent stakeholder management skills, with the ability to work across development, design, commercial, procurement, delivery and external partner teams.<br><br>Strong leadership and communication skills, with experience managing teams in a fast-paced, high-pressure project environment.<br><br>Professional registration or membership with a relevant engineering body is advantageous.

Responsibilities Lead end-to-end project delivery across multiple work fronts and contractors Coordinate planning, scheduling and stakeholder management at giga-project scale Drive progress against programme, budget and quality targets Manage interfaces between design, construction and fit-out teams Report to senior leadership on delivery risk, progress and mitigation<br>Qualifications Bachelor's degree in Civil Engineering, Construction Management or related field15+ years delivering major construction projects Track record as Project Delivery Manager, Senior Construction Manager or Project Manager Experience across high-rise, mixed-use, commercial, hospitality, stadium or infrastructure projects GCC/Saudi Arabia project experience highly desirable Strong leadership, coordination and stakeholder management skills

Job title<br><br>Delivery Coordinator<br><br>Work Location<br><br>KSA<br><br>Division/Department<br><br>Service <br><br>Direct Report to<br><br>Reception Supervisor <br><br>High-level Job Purpose Statement<br><br>valid driver's license and safe driving record, good attention to detail, able to work with service teams, basic computer or tablet skills helpful<br><br>Essential Duties And Responsibilities<br><br>Service Advisor Coordinator, sometimes called a vehicle reception coordinator, reports to the service manager. Purpose: support service advisors by handling vehicle check-in inspections and movements so the advisors can focus on customers. Key responsibilities: inspect and document vehicle condition at drop-off noting scratches, dents, mileage, and fuel level. Take photos as required and complete the vehicle check-in form. Move vehicles safely between reception, workshop, wash bay, and parking. Organize parking and keep keys controlled. Place protective covers and assist with vehicle delivery prep. Report any damage or incidents immediately. Requirements: valid driver's license and safe driving record, good attention to detail, able to work with service teams, basic computer or tablet skills helpful.<br><br>Qualifications<br><br>Minimum Requirements for the Role<br><br>valid driver's license and safe driving record, good attention to detail, able to work with service teams, basic computer or tablet skills helpful<br><br>Experience<br><br>Min. 5 Years of Relevant Position Experience in Automotive<br><br>Knowledge, Skills And Abilities<br><br>Reports to the service manager. Purpose: support service advisors by handling vehicle check-in inspections and movements so the advisors can focus on customers. Key responsibilities: inspect and document vehicle condition at drop-off noting scratches, dents, mileage, and fuel level. Take photos as required and complete the vehicle check-in form. Move vehicles safely between reception, workshop, wash bay, and parking. Organize parking and keep keys controlled

<p>Location: Riyadh, Saudi Arabia</p><p>As a Service Delivery Manager (Team Manager) within the DES team, you will lead a team of 8+ engineers with diverse technical skills sets, ensuring the reliable delivery of services and regional projects while maintaining operational excellence, customer satisfaction, and compliance with Service Level Agreements (SLAs). You will be responsible for team leadership, service operations, stakeholder management, resource planning, and escalation handling, while driving continuous improvement and aligning service delivery with business objectives. As a hands-on technical leader, you will actively contribute to troubleshooting, automation, technical initiatives, and process optimization, ensuring high service quality, operational efficiency, and service profitability.</p><p>A week in the life of a Service Delivery Manager:</p><ul><li>Lead and manage a team of engineers, ensuring effective resource planning, skill development, high performance, and a collaborative, growth-oriented culture.</li><li>Act as the primary customer and stakeholder escalation point, leading major incident management, coordinating cross-functional teams, and providing timely executive communications.</li><li>Achieve Customer Satisfaction (CSAT) and Net Promoter Score (NPS) targets, addressing low scores through actionable improvement plans.</li><li>Drive ITIL service management practices, including change, release, incident, and problem management, while participating in governance reviews and ensuring adherence to quality processes and KPIs.</li><li>Build and maintain strong customer and stakeholder relationships, proactively addressing feedback, improving service quality, and supporting business growth and service adoption.</li><li>Define and execute operational and DevOps improvement initiatives, monitor service and team KPIs, and drive automation, reliability, and continuous improvement.</li><li>Collaborate closely with Product Owners, Delivery Managers, Production Engineers, and other cross-functional teams to achieve organizational goals and ensure 24 7 service availability.</li><li>Actively contribute hands-on to technical tasks, including troubleshooting complex issues, participating in code reviews, optimizing infrastructure, and improving system reliability.</li><li>Work directly with engineers to design and implement scalable, high-availability solutions, leveraging industry best practices.</li><li>You will ensure traffic boosting and service usage of managed services by collaborating with the Account/Marketing team.</li><li>You will be the owner of project financial management, respecting the management approved margins</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education, Experience, Knowledge and Skills</p><p>To succeed at this job, you must have: experience with overseeing project scope and requirements, SLAs, change and customer relationship management, project handovers and ITIL foundation, practitioner, service manager and practitioner release and control certifications. You must be fluent in English and Arabic. We would like someone to join our team who has strong communication and stakeholder management skills. You must have a Degree in Computer, Electrical or Telecommunications Engineering or a related field. We are looking for someone with 10+ years of experience in software and services delivery, including at least 3 years of experience managing engineering teams of at least 5 team members. Proven experience in operations or team management within IT or technical environments. Knowledge of IT Service Management (ITSM) processes and tools, project management, SLAs, and change management. Hands-on experience with key technologies such as Public Cloud Operations (preferred GCP), Linux Administration, Application Support, CI/CD, Infrastructure as Code, Kubernetes/Docker. You must have experience in project budgeting and financials management.</p>

The Manager - IT Delivery Managment is responsible for ensuring that technology/Digital products, projects, and services are delivered successfully from initiation to production. The role acts as the bridge between business stakeholders, product teams, technology teams, vendors, architecture, cybersecurity, operations, and executive management. The Delivery Manager owns the end-to-end delivery process, ensuring scope, budget, quality, timelines, risks, dependencies, and stakeholder expectations are effectively managed.<br><br>Key Responsibilities<br><br>Get the requirements from business and product teams. Coordinate solution design with architects. Align with cybersecurity and compliance teams. Manage vendor contracts and statements of work. Create the delivery roadmap. Track development progress. Remove blockers affecting teams. Manage testing and release activities. Ensure production deployment is successful. Monitor post-production issues. Report delivery status to executives. The Delivery Manager is accountable for ensuring the feature is delivered successfully and provides business value<br><br>Requirements<br><br>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. 5-7 years of experience in IT project delivery, program management, or technology implementation.

About Us:Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology, providing cloud-native, composable, and intelligent platforms to progressive financial institutions worldwide. Operating extensively across the Middle East with an established and rapidly growing presence in the region's premier financial hubs, we empower leading Islamic, regional, and tier-one institutions Driven by design thinking and first principles, our flagship architectures—including e MACH.ai, Purple Fabric, and i Turmeric—enable rapid modular adoption and intelligent, high-efficiency workflows tailored to the evolving digital and regulatory needs of Middle Eastern banking. At Intellect, we blend deep domain expertise with cutting-edge tech to drive digital transformation, operational efficiency, and sustainable growth for the future of regional finance. Join us to build the next generation of global fintech<br>Job Summary At Intellect Design Arena, our commitment to Saudi Arabia goes beyond technology. Operating from Kingdom Tower, Riyadh, we are deeply invested in growing local capability and developing Saudi National Talent to shape the future of banking in alignment with Saudi Vision 2030.<br>To lead this mission, we are seeking a Head of Technical Delivery (20+ years of product implementation experience in the BFSI domain).<br>Job Responsibilities Head Banking transformation programs, including core/transaction banking modernization, process reengineering, and digital initiatives. Define program scope, objectives, and deliverables in alignment with organizational goals.<br>Strategic Planning and execution:Develop and execute comprehensive program roadmaps and strategies. Ensure alignment with business priorities, regulatory requirements, and customer needs. Monitor and report on program progress, risks, and outcomes to stakeholders.<br>Stakeholder Management:Collaborate with executive leadership, product teams, technology partners, and external vendors. Build strong relationships with clients, regulators, and other key stakeholders.<br>Risk Management:Identify, assess, and mitigate risks throughout the program lifecycle. Ensure compliance with regulatory and security standards during transformation initiatives.<br>Team Leadership and Mentoring:Lead cross-functional teams, including internal and external resources, to deliver program goals. Foster a culture of innovation, collaboration, and continuous improvement. Mentor junior program managers and other team members.<br>Qualifications MBA or equivalent advanced degree. Certifications such as PMP or equivalent.<br>Required Skills Minimum of 20+ years of professional experience with a strong focus on Core /Transaction Banking . Experience managing multiple product implementations, including handling complex stakeholder landscapes.<br>Preferred Skills Domain Expertise:Deep understanding of Core/Transaction Banking Familiarity with regulatory requirements and emerging trends in financial services.<br>Program Management Skills:Expertise in program governance, stakeholder management, and risk mitigation. Strong analytical, problem-solving, and decision-making skills.<br>Technical Proficiency:Knowledge of modern Core/Transaction Banking platforms and technologies, including cloud-based systems, APIs, and AI-driven solutions. Familiarity with methodologies such as Agile, SAFe, and Dev Ops is a plus.<br>Leadership Skills:Demonstrated ability to inspire and lead large, diverse teams across geographies. Strong communication and interpersonal skills to influence and engage senior stakeholders.

About Code Ninja<br><br>Code Ninja is a full-stack sovereign AI delivery company helping Saudi enterprises, software acquirers, and government entities modernize systems and operationalize intelligence across mission-critical workflows. Operating from Riyadh with delivery capability across Saudi Arabia and the wider MENA region, Code Ninja works with 240+ organizations across priority sectors including government digitization, energy, financial services, logistics, and healthcare — and has been recognized by Clutch among the 100 fastest-growing technology companies of 2026. Through embedded engineering teams, AI Capability Centers, and Employer of Record services, Code Ninja builds internal capability inside client organizations rather than creating long-term vendor dependency, all aligned with Saudi Arabia's Vision 2030.<br><br>About The Role<br><br>We're hiring a Delivery Manager to own technical change delivery for a leading Saudi banking client — covering emergency fixes, production fixes, patches, upgrades, and infrastructure/network/security changes. This is an operational, production-facing role requiring tight change governance and SLA discipline in a live banking environment.<br><br>Responsibilities<br><br>Manage and govern end-to-end delivery of technical changes Coordinate production releases, emergency fixes, and urgent incidents Manage change governance, release readiness, and implementation controls Ensure SLA adherence and production stability Coordinate with Change Management, Production Support, Infrastructure, Application Support, Security, and Operations teams<br><br>Requirements<br><br>Requirements<br><br>7+ years of relevant experience in technical change/release delivery within a production banking or large enterprise environment Bachelor's degree in IT, Engineering, or a related field Strong operational delivery and production environment experience<br><br>Must Haves<br><br>PMP or PRINCE2 certification Proven experience managing production releases and emergency/urgent fixes under SLA pressure Direct experience with change governance and implementation controls in a live production environment<br><br>Nice to Have<br><br>ITIL certification Prior experience in banking or other regulated production environments Exposure to incident management alongside change management<br><br>Why Join Us<br><br>Work on high-visibility, bank-wide resilience programs with direct regulatory impact Be part of Code Ninja's embedded engineering model — working within a top-tier banking client's governance and workflows while backed by Code Ninja's delivery infrastructure Opportunity to shape critical business service continuity at national-banking scale, aligned with Vision 2030's push for digital sovereignty and resilience<br><br>Disclaimer<br><br>Code Ninja is an equal opportunity employer. This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive of all responsibilities, duties, and skills required.

About Code Ninja<br><br>Code Ninja is a full-stack sovereign AI delivery company helping Saudi enterprises, software acquirers, and government entities modernize systems and operationalize intelligence across mission-critical workflows. Operating from Riyadh with delivery capability across Saudi Arabia and the wider MENA region, Code Ninja works with 240+ organizations across priority sectors including government digitization, energy, financial services, logistics, and healthcare — and has been recognized by Clutch among the 100 fastest-growing technology companies of 2026. Through embedded engineering teams, AI Capability Centers, and Employer of Record services, Code Ninja builds internal capability inside client organizations rather than creating long-term vendor dependency, all aligned with Saudi Arabia's Vision 2030.<br><br>About The Role<br><br>We're hiring a Delivery Manager to own business systems and applications changes for a leading Saudi banking client — managing demand and enhancement delivery across Retail, Corporate, Treasury, Risk, Compliance, Operations, HC, Cybersecurity, and other business units.<br><br>Responsibilities<br><br>Manage demand intake through implementation and production release Coordinate BRD/SRD readiness and SDLC governance Apply Agile delivery knowledge and experience across the change lifecycle Work closely with Transformation Office, Business Owners, and BT delivery teams Ensure prioritization, quality, and timely execution of application changes Provide portfolio visibility and delivery reporting<br><br>Requirements<br><br>Requirements<br><br>7+ years of relevant experience in application delivery/demand management within banking or large enterprise environments Bachelor's degree in IT, Engineering, Business Technology, or a related field Strong SDLC, banking applications, and stakeholder management experience<br><br>Must Haves<br><br>PMP certification Proven experience managing application demand/enhancement delivery across multiple business units Hands-on Agile delivery experience<br><br>Nice to Have<br><br>Experience with BRD/SRD documentation and governance in a banking context Exposure to portfolio-level delivery reporting tools Prior experience in Saudi/GCC banking application environments<br><br>Why Join Us<br><br>Work on high-visibility, bank-wide resilience programs with direct regulatory impact Be part of Code Ninja's embedded engineering model — working within a top-tier banking client's governance and workflows while backed by Code Ninja's delivery infrastructure Opportunity to shape critical business service continuity at national-banking scale, aligned with Vision 2030's push for digital sovereignty and resilience<br><br>Disclaimer<br><br>Code Ninja is an equal opportunity employer. This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive of all responsibilities, duties, and skills required.

Omni Ops is a Riyadh-based technology solutions provider, serving organizations across Saudi Arabia and beyond. With offices in Jordan, Egypt, and Morocco, we specialize in empowering businesses to migrate and scale their AI technology infrastructure confidently, achieving a high level of maturity in their digital landscapes. Our comprehensive services and products guarantee seamless cloud migration, scalability, and management, ensuring optimal performance and consistent reliability for our valued partners.<br><br>Role Description<br><br>We are seeking a highly capable Delivery Manager to lead the planning, execution, governance, and successful delivery of complex technical projects. The role requires strong project and stakeholder management skills combined with solid technical understanding to manage infrastructure, cloud, integration, application, data, and platform-related initiatives.<br><br>The ideal candidate will be able to work closely with technical teams, business stakeholders, vendors, and leadership to ensure projects are delivered on time, within scope, within budget, and in line with quality and security expectations. This role is especially suited for enterprise environments where delivery depends on close coordination across architecture, engineering, operations, cybersecurity, and business teams.<br><br>Key Responsibilities<br><br>Project Delivery and Governance<br><br> Lead end-to-end delivery of technical projects from initiation through planning, execution, go-live, and closure Develop and maintain project plans, milestones, dependencies, RAID logs, governance packs, and status reports Ensure all projects are delivered within approved scope, timeline, budget, and quality expectations Track project progress and proactively manage deviations, risks, issues, and changes Establish clear governance cadence with internal stakeholders, vendors, and customer teams Prepare and present regular project updates, steering committee materials, and executive summaries Work closely with technical leads, solution architects, engineers, and operations teams to understand delivery requirements, technical risks, and dependencies Translate technical activities into clear delivery plans, milestones, and stakeholder-facing updates Ensure technical workstreams are aligned with architecture, operational readiness, security, compliance, and support requirements Coordinate technical implementation activities including deployment planning, integration readiness, testing, cutover, and hypercare support Follow up on technical blockers and escalate effectively where required<br><br>Stakeholder and Client Management<br><br> Act as the primary point of coordination between business teams, technical teams, partners, and external vendors Build trusted working relationships with client stakeholders and internal leadership Ensure expectations are managed clearly, especially for timelines, dependencies, technical constraints, and delivery risks Support alignment between business requirements and technical implementation approach Facilitate workshops, planning sessions, technical discussions, and project review meetings<br><br>Planning, Dependency, and Resource Coordination<br><br> Coordinate cross-functional teams across multiple workstreams and project phases Manage dependencies across infrastructure, security, networking, application, integration, and operations teams Support resource planning and capacity coordination in collaboration with technical managers and delivery leadership Monitor project critical path and ensure timely decisions on customer-facing and internal dependencies Drive action tracking and follow-through across all project stakeholders<br><br>Quality, Readiness, and Control<br><br> Ensure project deliverables meet agreed acceptance criteria and readiness standards Coordinate testing, UAT readiness, deployment planning, rollback planning, and operational handover Ensure documentation is complete, current, and suitable for governance and handover purposes Promote strong delivery discipline, change control, and compliance with organizational PMO standards Support lessons learned, continuous improvement, and process maturity initiatives<br><br>Required Qualifications<br><br> Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, or a related field 5+ years of experience in project management, delivery management, or program coordination for technical projects Proven experience managing enterprise technology projects involving multiple stakeholders and technical teams Strong understanding of project delivery frameworks, governance practices, and risk management Demonstrated ability to manage technical discussions without needing to act as the technical implementer Experience working in large enterprise, aviation, telecom, cloud, or digital transformation environments is preferred

About HUMAINHUMAIN, a PIF company, is a global artificial intelligence company delivering full-stack AI capabilities across four core areas - next-generation data centers, hyper-performance infrastructure & cloud platforms, advanced AI Models, including the world’s most advanced Arabic LLMs built in the Arab world, and transformative AI Solutions that combine deep sector insight with real-world execution. HUMAIN’s end-to-end model serves both public and private sector organizations, unlocking exponential value across all industries, driving transformation and strengthening capabilities through human-AI synergies. With a growing portfolio of sector-specific AI products and a core mission to drive IP leadership and talent supremacy world-wide, HUMAIN is engineered for global competitiveness and national distinction.<br>Minimum Qualifications & Experience:Bachelor's degree in Business Administration, Engineering, Information Technology, or a related field.12+ years of progressive experience in delivery, professional services, program management, or customer-facing operations within technology or digital services environments.5+ years of leadership experience managing multi-team service delivery functions with accountability for financial performance and stakeholder engagement. Proven experience owning or influencing services revenue, margin, cash collection, and customer success performance across complex portfolios. Demonstrated experience managing enterprise customers and leading large-scale delivery engagements within the Resources & Energy sector or comparable industry environments.<br>Preferred:Master's degree in Business Administration, Engineering, or a related discipline. Professional certification in project or program management such as PMP, PgMP, PRINCE2, or equivalent. Experience in AI, data, cloud, or digital transformation services delivery. Experience operating in a large, matrixed enterprise environment.<br>Knowledge & Skills:Strong leadership capability in delivery management, professional services operations, and cross-functional team direction. Advanced commercial acumen including revenue management, budgeting, margin control, and cash collection oversight. Strong knowledge of customer success frameworks, service performance management, and enterprise stakeholder engagement. Advanced understanding of project and program governance, risk management, and portfolio reporting. Strong negotiation, escalation management, and customer relationship management skills. Ability to develop operating models, service methodologies, and performance controls for scalable delivery. Strong analytical and decision-making skills with the ability to interpret operational and financial data. Excellent communication and executive presentation skills.

Job Summary:The VP of Operations & Delivery is responsible for leading and optimizing end-to-end delivery across the organization, ensuring high-quality execution of Saa S products and services. This role oversees cross-functional teams including Software & Product Development, Consulting & Advisory, and Emerging Technologies, driving operational excellence, scalability, and customer satisfaction.<br>About the Company: The company is a technology solutions provider offering Saa S, consulting, and cloud services. It is part of a listed group and has over 400 employees, supporting clients in their digital transformation with scalable and innovative solutions.<br>Key Responsibilities1. Operations Leadership Define and execute the operational strategy aligned with company growth objectives. Establish scalable processes, governance frameworks, and KPIs across all delivery functions. Drive efficiency, cost optimization, and continuous improvement initiatives.2. Delivery & Execution Own full lifecycle delivery of Saa S products and client solutions (from ideation to deployment and support). Ensure projects are delivered on time, within scope, and within budget. Implement best practices in Agile, Dev Ops, and service delivery models.3. Software & Product Oversight Collaborate with Product and Engineering leaders to align product roadmap with delivery capabilities. Ensure high standards of software quality, performance, and security. Drive product release management, CI/CD pipelines, and innovation cycles.4. Consulting & Advisory Management Oversee delivery of consulting engagements, ensuring value realization for clients. Standardize methodologies, frameworks, and client engagement models. Support pre-sales and solution design with strong delivery input.5. Emerging Technologies Enablement Lead adoption and integration of emerging technologies (AI, Cloud, Cybersecurity, etc.). Evaluate new solutions and ensure alignment with business strategy. Build internal capabilities and competencies in advanced technology domains.<br>Key Qualifications Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).12–15+ years of experience in technology, Saa S, or ICT environments. Strong background in software delivery, consulting, and operational management.

JOB PURPOSE:<br><br>Own build readiness, testing orchestration, and controlled handover, coordinating with the Design team for inputs. Enforce gates, close defects, and produce audit-ready validation packs for assigned programs across corporate and asset IT Security programs.<br><br>Core Responsibilities:<br><br>Readiness governance and gates<br><br> Operate exit-gate governance across environments; verify prerequisites (access, certs, backups, rollback) Supervise Go/No-Go forums and ensure documentation of risks, exceptions, and compensating controls with Cybersecurity sign-off Maintain change calendars aligned to asset windows and blackout periods<br><br>Test planning, data, and environments<br><br> Supervise the build of end-to-end test plans covering functional, negative, resilience, and integration scenarios Ensure observer participation (Ops, platform SMEs) for test credibility<br><br>Defect, risk, and issue management<br><br> Manage defect triage; assign owners/severity; track fix SLAs and re-tests Maintain RAID logs; escalate blockers; quantify residual risk at release<br><br>Validation packs and traceability<br><br> Supervise compilation of validation packs (plans, results, evidence, traceability matrices); ensure versioned storage and approvals Ensure achievement of first-pass acceptance by QA/Excellence and ensure quick resolution of returns<br><br>Handover and run readiness<br><br> Validate runbooks, monitoring/alerting, and L1/L2 training completion; confirm operational SLOs and DR artifacts Confirm SIEM/SOAR mappings and case workflows prior to go-live Stakeholder coordination and communications Facilitate cutover rehearsals; publish comms plans, RACI, and hyper care schedules Provide weekly readiness dashboards and risk summaries to governance forums<br><br>Continuous improvement<br><br> Track change success rate and checklists accordingly<br><br>Security Control Evaluation, POC, and Implementation<br><br> Lead the evaluation of IT Security controls, technologies, and solutions to ensure alignment with organizational strategy, Cybersecurity requirements, business priorities, and operational needs Oversee Proof of Concept activities, including scope definition, success criteria, stakeholder alignment, execution oversight, and outcome reporting Assess solution suitability based on security effectiveness, integration capability, scalability, compliance alignment, operational impact, supportability, and long-term value Recommend fit-for-purpose IT Security controls and technology solutions based on outcomes, risk reduction value, operational readiness, and enterprise direction<br><br>Requirements<br><br>Qualifications:<br><br>Bachelor's degree in Computer Science, Cybersecurity or equivalent from a recognized and accredited university is required Master's degree in Computer Science, Cybersecurity or equivalent from a recognized and accredited university is preferred<br><br>Years of Experience:<br><br>6-8 years in a relevant industry, preferably with majority in IT security delivery across corporate and asset environments

The Senior Manager - Delivery Audit leads complex, risk-based internal audit engagements across the organization's capital delivery portfolio, spanning construction, infrastructure, engineering and consultancy services, procurement, and facilities management, ensuring consistency with the Global Internal Audit Standards (2024). The role provides independent assurance over the effectiveness of controls governing project delivery, cost and change management, contractor and consultant performance, and programme governance, while driving continuous improvement in the internal audit function's delivery methodology.<br><br>Key Responsibilities<br><br> Lead the end-to-end execution of delivery-focused audits, including construction contracts, capital procurement, and infrastructure programmes Provide assurance over project cost management, including cost baselines, change and variation orders, claims, and earned-value performance Evaluate contractor and consultant performance against contractual obligations, KPIs, and service levels Assess programme and portfolio governance, including stage-gate (project gate) decisions and escalation mechanisms Review procurement and tendering processes for capital works to confirm fairness, competitiveness, and compliance Develop strategic audit plans aligned with organizational objectives and risk priorities Ensure audit engagements adhere to Internal Audit methodology, timelines, and quality standards Supervise and review audit reports, ensuring accuracy, clarity, and actionable recommendations Build and maintain effective relationships with senior management to promote risk awareness and control accountability Mentor and coach audit staff, providing technical and professional development guidance Contribute to strategic planning of the Internal Audit Department, including the annual risk-based audit plan Collaborate with governance, risk, and compliance (GRC) teams to enhance integrated assurance efforts Drive continuous improvement of audit processes and methodologies to improve efficiency and quality<br><br>Requirements<br><br>Bachelor's degree in Engineering, Construction Management, Quantity Surveying, Project Management, or a related field preferred. Professional certification such as CIA, Lean Six Sigma, PMP, or RMP preferred<br><br>Internal Audit Expertise<br><br>Advanced understanding of internal audit practices, including risk assessment, control evaluation, and assurance reporting Proven ability to manage large-scale audit engagements and quality assurance reviews Expertise in developing audit frameworks, risk models, and performance metrics Proficiency in data analytics and use of audit software tools for enhanced insight generation is a plus<br><br>Delivery Expertise<br><br>Comprehensive understanding of project gates, construction processes, and end-to-end delivery workflows Working knowledge of standard forms of contract (e.g. FIDIC) and common delivery models (EPC, EPCM, PMC, design-build) Familiarity with cost engineering, earned-value management, and the assessment of claims and variations Ability to review project schedules and timelines across all levels and identify gaps, delays, and float erosion Experience evaluating project controls and identifying opportunities for optimization and automation Knowledge of commercial governance and procurement assurance, including cost planning, tender evaluation, and contract management

The Senior Manager - Delivery Audit leads complex, risk-based internal audit engagements across the organization's capital delivery portfolio, spanning construction, infrastructure, engineering and consultancy services, procurement, and facilities management, ensuring consistency with the Global Internal Audit Standards (2024). The role provides independent assurance over the effectiveness of controls governing project delivery, cost and change management, contractor and consultant performance, and programme governance, while driving continuous improvement in the internal audit function's delivery methodology.<br><br>Key Responsibilities<br><br> Lead the end-to-end execution of delivery-focused audits, including construction contracts, capital procurement, and infrastructure programmes Provide assurance over project cost management, including cost baselines, change and variation orders, claims, and earned-value performance Evaluate contractor and consultant performance against contractual obligations, KPIs, and service levels Assess programme and portfolio governance, including stage-gate (project gate) decisions and escalation mechanisms Review procurement and tendering processes for capital works to confirm fairness, competitiveness, and compliance Develop strategic audit plans aligned with organizational objectives and risk priorities Ensure audit engagements adhere to Internal Audit methodology, timelines, and quality standards Supervise and review audit reports, ensuring accuracy, clarity, and actionable recommendations Build and maintain effective relationships with senior management to promote risk awareness and control accountability Mentor and coach audit staff, providing technical and professional development guidance Contribute to strategic planning of the Internal Audit Department, including the annual risk-based audit plan Collaborate with governance, risk, and compliance (GRC) teams to enhance integrated assurance efforts Drive continuous improvement of audit processes and methodologies to improve efficiency and quality<br><br>Requirements<br><br>Bachelor's degree in Engineering, Construction Management, Quantity Surveying, Project Management, or a related field preferred. Professional certification such as CIA, Lean Six Sigma, PMP, or RMP preferred<br><br>Internal Audit Expertise<br><br>Advanced understanding of internal audit practices, including risk assessment, control evaluation, and assurance reporting Proven ability to manage large-scale audit engagements and quality assurance reviews Expertise in developing audit frameworks, risk models, and performance metrics Proficiency in data analytics and use of audit software tools for enhanced insight generation is a plus<br><br>Delivery Expertise<br><br>Comprehensive understanding of project gates, construction processes, and end-to-end delivery workflows Working knowledge of standard forms of contract (e.g. FIDIC) and common delivery models (EPC, EPCM, PMC, design-build) Familiarity with cost engineering, earned-value management, and the assessment of claims and variations Ability to review project schedules and timelines across all levels and identify gaps, delays, and float erosion Experience evaluating project controls and identifying opportunities for optimization and automation Knowledge of commercial governance and procurement assurance, including cost planning, tender evaluation, and contract management

The Senior Manager - Delivery Audit leads complex, risk-based internal audit engagements across the organization's capital delivery portfolio, spanning construction, infrastructure, engineering and consultancy services, procurement, and facilities management, ensuring consistency with the Global Internal Audit Standards (2024). The role provides independent assurance over the effectiveness of controls governing project delivery, cost and change management, contractor and consultant performance, and programme governance, while driving continuous improvement in the internal audit function's delivery methodology.<br><br>Key Responsibilities<br><br> Lead the end-to-end execution of delivery-focused audits, including construction contracts, capital procurement, and infrastructure programmes Provide assurance over project cost management, including cost baselines, change and variation orders, claims, and earned-value performance Evaluate contractor and consultant performance against contractual obligations, KPIs, and service levels Assess programme and portfolio governance, including stage-gate (project gate) decisions and escalation mechanisms Review procurement and tendering processes for capital works to confirm fairness, competitiveness, and compliance Develop strategic audit plans aligned with organizational objectives and risk priorities Ensure audit engagements adhere to Internal Audit methodology, timelines, and quality standards Supervise and review audit reports, ensuring accuracy, clarity, and actionable recommendations Build and maintain effective relationships with senior management to promote risk awareness and control accountability Mentor and coach audit staff, providing technical and professional development guidance Contribute to strategic planning of the Internal Audit Department, including the annual risk-based audit plan Collaborate with governance, risk, and compliance (GRC) teams to enhance integrated assurance efforts Drive continuous improvement of audit processes and methodologies to improve efficiency and quality<br><br>Requirements<br><br>Bachelor's degree in Engineering, Construction Management, Quantity Surveying, Project Management, or a related field. Professional certification required (CIA, Lean Six Sigma, PMP, or RMP); Master's/advanced degree preferred<br><br>Internal Audit Expertise<br><br>Advanced understanding of internal audit practices, including risk assessment, control evaluation, and assurance reporting Proven ability to manage large-scale audit engagements and quality assurance reviews Expertise in developing audit frameworks, risk models, and performance metrics Proficiency in data analytics and use of audit software tools for enhanced insight generation<br><br>Delivery Expertise<br><br>Comprehensive understanding of project gates, construction processes, and end-to-end delivery workflows Working knowledge of standard forms of contract (e.g. FIDIC) and common delivery models (EPC, EPCM, PMC, design-build) Familiarity with cost engineering, earned-value management, and the assessment of claims and variations Ability to review project schedules and timelines across all levels and identify gaps, delays, and float erosion Experience evaluating project controls and identifying opportunities for optimization and automation Knowledge of project and risk management frameworks (PMP, RMP, or equivalent)

<h3 >About The Ritz-Carlton</h3> <p >The Ritz-Carlton operates over 100 award-winning properties globally, known for creating exceptional guest experiences. The company focuses on attracting top hospitality professionals and fostering an environment where creativity, thoughtfulness, and compassion are valued. The Ritz-Carlton sets standards for luxury service worldwide, prioritizing guest care and comfort.</p> <h3 >Role Overview: At Your Service Runner</h3> <p >The At Your Service Runner is responsible for ensuring the consistent delivery of The Ritz-Carlton’s “Gold Standards” in guest service. These standards, including the Employee Promise, Credo, and Service Values, guide daily operations and contribute to the brand’s reputation as a global leader in luxury hospitality. This full-time position requires 0-1 year of experience and offers an opportunity to join The Ritz-Carlton, part of the Marriott International portfolio.</p> <h3 >Key Responsibilities</h3> <ul > <li >Test beepers and radios to ensure proper functionality of communication equipment.</li> <li >Place requested items such as rollaway beds and refrigerators in guest rooms.</li> <li >Deliver extra towels, bathrobes, and other amenities to guest rooms.</li> <li >Provide complimentary toiletries, including toothpaste, razors, and shampoo, to guests.</li> <li >Deliver various items such as messages, mail, faxes, packages, flowers, sundry items, and gift items to guest rooms.</li> <li >Deliver rollaway beds, cribs, linens, toiletries, and other guest-requested items to rooms.</li> <li >Assemble and deliver food, beverages, or other amenities as required.</li> </ul> <h3 >Operational Duties and Guest Interaction</h3> <ul > <li >Adhere to all company policies and procedures; report accidents, injuries, and unsafe conditions to management.</li> <li >Maintain a clean and professional uniform and personal appearance; ensure confidentiality of proprietary information and protect company assets.</li> <li >Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs, assist individuals with disabilities, and express genuine appreciation.</li> <li >Communicate professionally and clearly with guests and colleagues.</li> <li >Develop and maintain positive working relationships within the team to achieve common goals.</li> <li >Comply with all quality assurance expectations and standards.</li> </ul> <h3 >Physical Requirements</h3> <ul > <li >Ability to read and visually verify information in various formats, including small print.</li> <li >Visually inspect tools, equipment, or machines to identify defects.</li> <li >Stand, sit, or walk for extended periods or an entire work shift.</li> <li >Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.</li> <li >Navigate narrow, confined, or elevated spaces, as well as stairs and service ramps.</li> <li >Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> <li >Perform other reasonable job duties as requested by supervisors.</li> </ul> <h3 >Application Information</h3> <p >The Ritz-Carlton offers a professional environment where employees are encouraged to take pride in their work and team. This role provides an opportunity to contribute to a global luxury brand and develop within the Marriott International portfolio.</p>

<h3><strong>About the Role</strong></h3><p>Qiddiya Investment Company is seeking a <strong>Senior Manager - Delivery Management</strong> to oversee the successful delivery of technology and digital products, projects, and services from initiation through to production. This is a full-time position that requires a professional capable of bridging communication between various stakeholders and technical teams.</p><h3><strong>Role Purpose and Scope</strong></h3><p>The Senior Manager - Delivery Management acts as a central point of contact, connecting business stakeholders, product teams, technology teams, vendors, architecture, cybersecurity, operations, and executive management. The role involves owning the end-to-end delivery process, ensuring that all aspects including scope, budget, quality, timelines, risks, dependencies, and stakeholder expectations are managed effectively to deliver business value.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Gather requirements from business and product teams.</li><li>Coordinate solution design with architects.</li><li>Ensure alignment with cybersecurity and compliance teams.</li><li>Manage vendor contracts and statements of work.</li><li>Develop and maintain the delivery roadmap.</li><li>Track and report on development progress.</li><li>Identify and remove blockers affecting delivery teams.</li><li>Manage testing and release activities.</li><li>Ensure successful production deployment.</li><li>Monitor and address post-production issues.</li><li>Report delivery status to executive management.</li></ul><h3><strong>Required Experience</strong></h3><ul><li>Candidates should possess 7-10 years of relevant experience in delivery management.</li></ul><h3><strong>Accountabilities</strong></h3><p>The Delivery Manager is accountable for ensuring that features are delivered successfully and provide tangible business value.</p><h3><strong>Application Process</strong></h3><p>Salary for this position will be disclosed during the interview process.</p>