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The Product Specialist is responsible for the achievement of sales targets and implementation of sales strategies of the assigned New Bridge Neuroscience Products, within Riyadh, in order to attain sales volume, customer growth and customer satisfaction, in line with agreed commercial/account plans..<br>Required Competencies, Qualifications and Experience Graduate, with a Pharmacy Degree Minimum of two years competent and consistent performance as a Medical Representative or in an MNC Pharmaceutical/healthcare company Past experience working within Neuropsychiatry, Neuroscience, Psychiatry preferred<br>Responsibilities & Accountabilities1) Sales Targets Under the supervision of the Line Manager, responsible for implementation of a key sales plan for customers in the allocated area Achieve business results and sales quotas for the respective products as per the sales plans Work with Line Manager in implementation of product sales and marketing strategies Monitor sales against forecast and participate in determination of market potential for assigned geographical area Ensure the product mix of sales is aligned to the cycle plan, as agreed by the Line Manager, and defined annual objectives for individual, sales team and the Group Therapy Area<br>2) Customer Relationships Prepare Customer lists on OCE Reporting System with line manager and agree frequency of visits, daily call rates and coverage Obtain research and full background information on each customer prior to visit Conduct customer visits as per OCE Reporting Guidelines and set KPIsDeliver effective sales presentations using E Detailing Module (in the OCE Reporting System), provide technical and administrative product information and/or demonstrations, and provide appropriate pricing information, in line with the relevant product promotional program and as per SFE guidelines Achieve OCE Reporting KPIs and complete synchronization as per KPIs and review OCE reporting results with line manager on a monthly basis Regularly evaluate each customer, according to sales (actual and potential) for respective product(s) and advise line manager if changes are required in the classification in OCE Reporting Review and revise call cycle in line with customer evaluation, and with agreement of line manager Develop and manage strategic customer alliances and development of long term customer relationship, to achieve key customer satisfaction goals Maintain, develop, and consolidate relationship with all relevant and important functions in the healthcare system and at hospital level (where applicable) Analyze account attractiveness in cooperation with the Line Manager Make field visits and establish strong relationships with key decision makers and committees within the sales area and buying organizations for hospitals, etc. Ensure all activities are compliant with New Bridge’s Code of Business Conduct, and embody New Bridge Core Values and Leadership Expectations<br>3) Formulary Enlisting Work closely with line manager to enlist product(s) in key centers and tenders in the market<br>4) Marketing Activities & Opportunity:Conduct brand activities, in line with local market strategy, budget and business needs Take necessary action(s) to identify new opportunities for product(s)<br>5) Feedback Provide market feedback to the Line Manager for the development of the marketing policy, recommended product, and product line revisions, as well as any pricing changes Provide feedback regarding product to the Line Manager Closely monitor and report competitive activities of the therapeutic area Maintain a watching brief on developments within the therapeutic area and customer organizations which may affect future business and provide feedback to supervisor and marketing Proactively provide improvement action(s) to enhance performance in sales and sales delivery<br>5) Knowledge Levels Demonstrate a high level of medical and marketing knowledge for the respective product/disease area Develop and enhance local marketing knowledge Ensure that all information regarding respective therapeutic area and related New Bridge product(s) is fully understood Regularly review clinical updates, materials, and training manuals on respective therapeutic area and related New Bridge product(s)<br>5) Others Manage expense budget Collaborate with other key functions, e.g. Regulatory Affairs, Supply Chain and Medical Affairs on key accounts/products Store all New Bridge Property, including samples, product information, etc. in a safe and secure manner, to prevent damage, deterioration, or loss, in line with procedures and guidelines

<p>Why This Role Matters The Principal Specialist Innovation Translation bridges the gap between scientific discovery and industrial deployment by transforming high-potential technologies into scalable, investment-ready business solutions. The role ensures innovation opportunities are technically proven, economically viable, and operationally integrated before significant capital is committed to industrial implementation. The role accelerates value creation by reducing technical uncertainty, validating performance, and establishing credible scale-up pathways that support confident investment decisions. Through rigorous techno-economic assessment and maturity governance, the role strengthens Ma aden's ability to commercialize emerging technologies while minimizing delivery, operational, and investment risks. Working across Innovation, PD&amp;E, operations, and external technology ecosystems, the role enables successful first-of-a-kind (FOAK) deployments and ensures innovation investments are translated into practical industrial capabilities that support long-term competitiveness, growth, and operational excellence.</p><p>What You Will Deliver</p><p>Technology Translation &amp; Scale-Up</p><ul><li>Establish scalable pathways that convert scientific concepts into industrially deployable solutions.</li><li>Build robust design bases, operating parameters, performance criteria, and scale-up frameworks that enable confident progression through maturity stages.</li><li>Accelerate technology maturation while minimizing unnecessary cost, time, and development risk.</li></ul><p>Techno-Economic Value Creation</p><ul><li>Develop and maintain integrated techno-economic models that quantify value, risk, and investment attractiveness.</li><li>Strengthen investment decisions by providing clear assessments of economic viability, performance assumptions, and critical value drivers.</li><li>Enable evidence-based prioritization through continuous refinement of business cases and value realization forecasts.</li></ul><p>Maturity Governance &amp; Risk Reduction</p><ul><li>Establish structured maturity assessment frameworks that guide progression from pilot validation to industrial deployment.</li><li>Reduce technical and commercial uncertainty through disciplined experimentation, testing, and readiness reviews.</li><li>Provide objective recommendations on progression, redesign, partnership, acceleration, or termination of innovation opportunities.</li></ul><p>Industrial Integration &amp; Deployment Readiness</p><ul><li>Define technology integration requirements across process, operational, infrastructure, maintenance, and control environments.</li><li>Ensure technologies are prepared for successful industrial adoption through robust engineering-ready design information and handover packages.</li><li>Safeguard validated technology intent throughout engineering, commissioning, and FOAK deployment activities.</li></ul><p>Strategic Technical Leadership</p><ul><li>Provide expert technical leadership that strengthens decision quality across innovation programs and technology investments.</li><li>Challenge assumptions, validate technical claims, and apply rigorous scientific and engineering evaluation to complex opportunities.</li><li>Embed fact-based decision-making, technical discipline, and continuous learning across the innovation portfolio.</li></ul><p>Ecosystem Development &amp; Knowledge Transfer</p><ul><li>Build high-value partnerships with technology providers, research institutions, OEMs, and specialist organizations.</li><li>Accelerate technology development by leveraging external expertise and innovation ecosystems.</li><li>Capture and transfer scale-up knowledge, lessons learned, and best practices across innovation initiatives.</li></ul><p>What Success Looks Like</p><ul><li>Innovation concepts progress through maturity stages based on clear evidence, validated performance, and quantified value.</li><li>Technology opportunities demonstrate reduced technical uncertainty and stronger investment readiness.</li><li>Scale-up pathways and industrial design bases are established with confidence and traceability.</li><li>FOAK deployments transition successfully from innovation into industrial execution environments.</li><li>Technology investment decisions are supported by credible techno-economic analysis and risk assessments.</li><li>Innovation projects deliver measurable business value while reducing implementation and operational risks.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Chemical Engineering, Metallurgical Engineering, Mining Engineering, Mineral Processing, Mechanical Engineering, Process Engineering, or a closely related applied science discipline. Advanced technical degree is strongly preferred.</p><p>Experience</p><p>10+ years of experience in technology development, industrial innovation, process engineering, R&amp;D scale-up, or project development environments. Experience leading pilot, demonstration, and/or first industrial deployment initiatives. Proven experience translating laboratory or pilot concepts into industrial-scale applications and operating environments. Experience within mining, metallurgy, mineral processing, extractive technologies, industrial processing, or other asset-intensive sectors.</p><p>Skills That Matter</p><p>Functional Expertise</p><ul><li>Technology Translation &amp; Commercialization</li><li>Industrial Scale-Up Methodologies</li><li>Process Engineering &amp; Process Design</li><li>Techno-Economic Analysis</li><li>Technology Readiness &amp; Maturity Management</li><li>First-of-a-Kind (FOAK) Deployment</li><li>Business &amp; Delivery</li><li>Investment Evaluation &amp; Business Case Development</li><li>Risk &amp; Uncertainty Management</li><li>Value Realization Assessment</li></ul><p>Strategic Decision Support</p><ul><li>Systems Thinking</li><li>Portfolio Maturity Governance</li></ul><p>People &amp; Collaboration</p><ul><li>Technical Leadership</li><li>Cross-Functional Influence</li><li>Stakeholder Engagement</li><li>External Partnership Management</li></ul><p>Critical Thinking &amp; Problem Solving</p><ul><li>Knowledge Transfer &amp; Capability Building</li></ul>

<h3 >About the Role</h3> <p >ENGIE Middle East is seeking a dedicated Shift Engineer to join our team in Al Jubail. This full-time role requires 5-10 years of experience and involves leading the operations shift team to ensure safe and efficient plant operations. The Shift Engineer will be responsible for making accurate and timely decisions regarding plant processes and performance, consulting with the Operations Manager as needed. The position demands a detailed understanding and practical experience with technologies used in modern process plants for power generation and desalinated water production.</p> <h3 >Operational Responsibilities</h3> <ul > <li >Provide focused leadership to the shift team to achieve plant performance targets and ensure optimum levels of power and water export as required by the off-taker.</li> <li >Coordinate effectively among the operations and maintenance teams for routine, preventive, and predictive maintenance requirements.</li> <li >Ensure operations shifts are adequately staffed and that necessary resources are available for the team to operate the Cogen plant safely, reliably, and efficiently.</li> <li >Monitor the quality and actions taken on defects and work orders.</li> <li >Continuously monitor and analyze equipment operating parameters to predict abnormal conditions early and initiate appropriate action to prevent unscheduled unit or equipment outages.</li> <li >Oversee chemical processes, sampling, and water plant control to maintain quality standards, environmental compliance, and safety.</li> <li >Raise work orders in the system to report plant defects and follow up on their progress.</li> <li >Coordinate with the Senior Shift Engineer and maintenance team to schedule planned and unplanned maintenance activities.</li> <li >Prepare and issue safety documentation to ensure safe isolations from the system for planned and unplanned maintenance activities.</li> <li >Coordinate and maintain strong liaison with Power, Gas, Sea Water &amp; Water Control Centers regarding Availability Declarations and Requirements Planning.</li> </ul> <h3 >Safety, Quality, and Environmental Compliance</h3> <ul > <li >Responsible for the Safety Management and Environment Management System where applicable.</li> <li >Ensure IMS Compliance and Certification.</li> <li >Implement and adhere to all operations-related policies and procedures.</li> <li >Prepare safety documents according to JOMEL safety rules standard and be conversant with the Permit to Work (PTW) system.</li> <li >Ensure all activities are carried out according to predefined Standard Operating Procedures (SOPs) and instructions.</li> <li >Ensure the shift team is aware of and trained on any revisions or updates to SOPs or instructions.</li> </ul> <h3 >Team Leadership and Development</h3> <ul > <li >Maintain high standards of management, ethics, and leadership within the team.</li> <li >Establish and facilitate training programs for individual development and operational competence.</li> <li >Lead the implementation of the performance management process by setting objectives and targets for individuals and conducting periodical reviews.</li> <li >Provide support to individuals in achieving set targets whenever necessary.</li> <li >Implement lessons learned processes and other activities to foster a learning organization culture.</li> <li >Ensure succession planning for key staff members.</li> <li >Establish and implement vertical and horizontal communication within the shift team to ensure members are well-informed and engaged with the business.</li> <li >Act as a subject matter expert in specialized areas of the plant and deliver training to staff when required.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for the Shift Engineer position should possess 5-10 years of relevant experience. The role requires a detailed understanding and practical experience of technologies involved in operating modern process plants associated with power generation and the production of desalinated water. Essential skills include <strong >excellent communication and leadership abilities</strong>, along with the capacity to work under one's own initiative with a high level of drive, energy, and motivation.</p> <h3 >Reporting Structure and Accountabilities</h3> <p >The Shift Engineer operates under the general guidance of the Senior Shift Engineer and is empowered to plan and manage their areas of activity within predefined limits. Extraordinary issues outside established policy and procedure are to be referred to the Senior Shift Engineer for approval or further action plans. Key accountabilities for this role include:</p> <ul > <li >Ensuring smooth running of Shift Operations.</li> <li >Compliance with HSE (Audit &amp; Procedural Compliance).</li> <li >Adherence to ISO Standards (Audit &amp; Procedural Compliance).</li> <li >Achieving Plant Operations Targets.</li> <li >Maintaining the Quality of Reports and the Reporting System for all operations-related reports.</li> </ul>

<h3 >About the Role</h3> <p >ENGIE Middle East is seeking an <strong >Electrical Technician</strong> to join our team in Al Jubayl, Saudi Arabia. This full-time role involves performing preventive, predictive, and corrective maintenance, along with troubleshooting and testing of all electrical equipment and systems within our Combined Cycle Power Plant (CCPP) and Desalination Plant. The primary objective is to ensure the safe, reliable, and efficient operation of electrical assets, thereby supporting uninterrupted power and water production. Candidates should possess 0-1 years of relevant experience and will work closely with other Electrical Technicians to maintain high quality standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Ensure strict compliance with the Integrated Management System (IMS).</li> <li >Apply practical experience in the maintenance of electrical equipment, utilizing hands-on skills and formal training.</li> <li >Organize and manage spares, tools, and equipment necessary for maintenance activities.</li> <li >Execute preventive and corrective maintenance on major electrical systems in accordance with OEM manuals and industrial best practices.</li> <li >Conduct independent troubleshooting to identify failure conditions and rectify defects efficiently.</li> <li >Collaborate with Plant Operations Personnel to resolve issues related to control equipment, under the guidance of the Electrical Foreman/Engineer.</li> <li >Perform assigned duties with minimum supervision.</li> <li >Possess practical knowledge of plant isolations to mitigate system hazards.</li> <li >Maintain comprehensive knowledge of health and safety regulations and safe working practices.</li> <li >Contribute to the department's continuous improvement in safety culture and ensure a safe working environment for self and colleagues.</li> <li >Accurately record and report all undertaken preventive and corrective maintenance jobs to the Foreman.</li> <li >Adhere to all company rules and operational procedures.</li> <li >Obtain all necessary permit authorizations for work on Electrical Systems.</li> <li >Actively participate in safety meetings, toolbox talks, and incident investigations.</li> <li >Update the Computerized Maintenance Management System (CMMS) following the completion of every activity.</li> <li >Engage in technical training and continuous professional development programs.</li> </ul> <h3 >Essential Skills and Qualifications</h3> <ul > <li >Demonstrated practical experience in maintaining electrical equipment, ideally within a power or desalination plant environment.</li> <li >Proven ability to troubleshoot electrical systems and rectify defects independently.</li> <li >Familiarity with plant isolation procedures and system hazards.</li> <li >Strong understanding and adherence to health, safety, and environmental (HSE) regulations and safe working practices.</li> <li >Capability to follow OEM manuals and industrial best practices for maintenance activities.</li> <li >Proficiency in updating and utilizing Computerized Maintenance Management Systems (CMMS).</li> </ul> <h3 >Physical Demands and Work Environment</h3> <p >The Electrical Technician role operates within demanding power plant conditions and requires significant physical and mental resilience. Candidates must meet the following criteria:</p> <ul > <li >Be medically fit to work in environments with exposure to high voltage, heat, noise, and confined spaces.</li> <li >Possess sufficient strength and stamina for extended periods of standing, walking, and climbing during inspections and supervision.</li> <li >Be capable of working at heights and in elevated areas, including on scaffolds and with overhead cranes.</li> <li >Have the ability to lift and handle electrical tools and equipment weighing up to 20–25 kg.</li> <li >Maintain good vision (with corrective lenses if required) and hearing to safely monitor electrical systems and alarms.</li> <li >Exhibit strong hand-eye coordination and dexterity for precise handling of electrical components.</li> <li >Be able to respond promptly and physically in emergency or fault conditions, including rapid movement to safe locations.</li> <li >Tolerate rotating shifts, extended working hours, emergency callouts, and physically demanding schedules as dictated by plant operational needs.</li> <li >Be free from medical conditions that may impair alertness, balance, or the safe performance of electrical supervision duties.</li> </ul> <h3 >Preferred Qualification</h3> <ul > <li >Residency in the city of Jubail is preferred to ensure quick accessibility to the plant in case of emergencies.</li> </ul> <h3 >About ENGIE Middle East</h3> <p >ENGIE Middle East is a leading energy and services group committed to accelerating the transition to a carbon-neutral world. We provide a wide range of solutions across power generation, natural gas, and energy services. We foster a culture of safety, operational excellence, and continuous development for our employees.</p>

<h3 >About Air Products Qudra</h3> <p >Air Products Qudra is a joint venture focused on creating ideas and innovations by leveraging the motivation and collective experience of its people. The company develops solutions that support critical infrastructure and enable the construction of world-scale production facilities. This full-time position is based in Duba.</p> <h3 >The NGHP IT/DT Cybersecurity Engineer Role</h3> <p >The NGHP IT/DT Cybersecurity Engineer supports the implementation, validation, and documentation of cybersecurity controls. This role involves working across GHE site systems, Operational Technology (OT)/Industrial Control Systems (ICS) environments, industrial networks, cybersecurity tools, and supporting Digital Technology (DT) infrastructure. The engineer contributes to maintaining robust security postures and ensuring compliance within critical operational settings.</p> <h3 >Key Responsibilities</h3> <ul > <li >Implement, validate, and document cybersecurity controls across GHE site systems, OT/ICS environments, industrial networks, and DT infrastructure.</li> <li >Support cyber site acceptance testing (SAT) activities, including preparation, execution, evidence capture, defect logging, and closeout documentation.</li> <li >Assist with proof-of-compliance (POC) documentation collection, validation, indexing, and quality review.</li> <li >Review and support cybersecurity evidence related to network diagrams, system architecture, firewall rules, hardening standards, and access control matrices.</li> <li >Support cyber hygiene activities with third-party vendors, subcontractors, and site teams.</li> <li >Assist in tracking remediation of cybersecurity gaps, Cyber SAT findings, Cyber Risk Assessment recommendations, and vendor documentation deficiencies.</li> <li >Support OT/ICS cybersecurity activities, including system hardening, firewall configuration review, password management, secure remote access controls, and network segmentation verification.</li> <li >Participate in walkthroughs, field verification, technical reviews, and cybersecurity control validation activities.</li> <li >Evaluate vendor and subcontractor deliverables for compliance with project cybersecurity requirements and Air Products standards.</li> <li >Coordinate with process controls, DT infrastructure, and plant computing teams to resolve cybersecurity issues impacting commissioning or start-up.</li> <li >Collect, organize, and maintain technical cybersecurity evidence for proof of compliance and regulatory readiness.</li> <li >Coordinate with cybersecurity vendors, EPC subcontractors, and external partners during onsite execution, testing, and documentation.</li> <li >Provide status updates to the Cyber Lead on technical progress, blockers, risks, and open actions.</li> <li >Participate in weekly coordination meetings with OT Cybersecurity, DT, site project management, and other cyber stakeholders.</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >Strong understanding of OT/ICS cybersecurity principles, industrial networks, plant systems, industrial DMZs, secure remote access, system hardening, access control, monitoring, and cyber hygiene.</li> <li >Working knowledge of KSA cybersecurity requirements related to NCA and HCIS, or the ability to rapidly apply these requirements in an industrial project environment.</li> <li >Experience supporting cybersecurity testing, audit readiness, proof-of-compliance documentation, or regulatory evidence collection.</li> <li >Experience reviewing technical cybersecurity documentation such as network diagrams, system architecture, firewall rules, hardening checklists, and monitoring configurations.</li> <li >Ability to manage multiple technical tasks and documentation workstreams concurrently.</li> <li >Strong written and verbal communication skills in English.</li> <li >Ability to work effectively with site teams, engineering teams, vendors, subcontractors, DT resources, and senior cybersecurity stakeholders.</li> </ul> <h3 >Preferred Skills and Certifications</h3> <ul > <li >Experience with cybersecurity control frameworks such as NCA ECC, OTCC, HCIS/SAIS, IEC 62443, ISO 27001, NIST, or CIS Controls.</li> <li >Experience in energy, industrial gas, chemical, utility, power generation, renewable energy, or critical infrastructure projects.</li> <li >Proficiency with SIEM, OT monitoring, firewall rule review, PAM, vulnerability management, asset inventory, endpoint security, secure remote access, and industrial network segmentation tools.</li> <li >Relevant certifications such as GICSP, IEC 62443, Security+, CISSP Associate, CISM, or CEH.</li> <li >Prior project experience in Saudi Arabia, GCC, or NEOM, particularly within critical infrastructure.</li> <li >Arabic language skills.</li> </ul> <h3 >Work Environment</h3> <p >This role operates within a fast-paced project environment, characterized by changing priorities, evolving regulatory expectations, and commissioning dependencies. The successful candidate will collaborate with diverse teams, including site teams, engineering, vendors, subcontractors, and various cybersecurity stakeholders, to ensure integrated and effective cybersecurity implementation.</p>

Qiddiya Digital is seeking a hands-on Senior Expert - Mar Tech to provide technical ownership across Qiddiya's Mar Tech and digital experience platforms.<br><br>The role will be responsible for the technical design, implementation oversight, integration quality, release readiness, platform reliability and operational support of Mar Tech capabilities across Adobe Experience Cloud, AEM / AEMaa CS, AEP, AJO, CJA, Target, DAM / Content Hub, Sprinklr, Workfront, analytics, tagging and related integrations.<br><br>This is a senior individual contributor role with strong technical authority. While the role may not have direct line-management responsibility, it will provide technical leadership to vendor engineering teams and remain accountable for technical quality, resilience, reliability, security, performance and operational readiness of the Mar Tech platform landscape.<br><br>A key objective is to eliminate black-box delivery, retain critical Mar Tech technical knowledge within Qiddiya, and ensure Qiddiya remains in control of its Mar Tech platforms, integrations and release processes.<br><br>Key Responsibilities<br><br>Take technical ownership of Mar Tech platforms, integrations and delivery quality across Adobe, AEM/AEMaa CS, AEP, AJO, CJA, Target, DAM / Content Hub, Sprinklr, Workfront and analytics Define and maintain Mar Tech technical architecture, integration patterns, engineering standards, release approach and technical roadmap Provide hands-on technical leadership across solution design, development, configuration, integration, testing, deployment, release and production support Lead and challenge vendor engineering teams, ensuring compliance with Qiddiya Digital standards and Mar Tech architecture principles Review and approve technical designs, APIs, data models, event schemas, tracking specifications, integration flows, code quality and major technical decisions Support AEMaa CS governance, Cloud Manager pipelines, environment strategy, release controls, shared component standards and multi-SI code management Own technical quality for analytics and tagging, including data layer, Adobe Tags / Launch, Web SDK / Mobile SDK, UTM governance, CJA data flows and reporting reliability Support AEP / AJO / CJA / Target enablement, including profile, audience, journey, decisioning, personalisation, experimentation and reporting use cases Ensure Mar Tech solutions are secure, scalable, observable, resilient, maintainable, reusable and cost efficient Validate vendor deliverables using clear technical acceptance criteria, test evidence, deployment checks and production readiness criteria Ensure appropriate automated testing, CI/CD controls, monitoring, logging, alerting, access controls and operational runbooks are in place Validate release plans, rollback procedures, capacity considerations, integration testing, disaster recovery and production readiness Lead technical incident management, root-cause analysis and permanent remediation for Mar Tech-related issues Identify and manage technical debt, architecture risks, recurring incidents, performance issues and operational weaknesses Maintain technical documentation, architecture decisions, integration specifications, release notes, runbooks and support procedures Drive knowledge transfer from vendors and ensure Qiddiya can independently operate, govern and evolve the Mar Tech ecosystem<br><br>Requirements<br><br>8+ years of software engineering, technical lead, solution architecture or senior development experience in digital platforms, Mar Tech or customer-facing technology environments Strong hands-on technical capability and ability to challenge implementation-level decisions Experience with Adobe Experience Manager, AEMaa CS, Adobe Experience Cloud or equivalent enterprise digital experience platforms Strong understanding of APIs, microservices, event-driven architecture, data flows, integrations, identity, consent, customer profiles and distributed systems Experience with analytics and tagging technologies, preferably Adobe Tags / Launch, Web SDK / Mobile SDK, CJA, data layer design, UTM governance and campaign tracking Experience with CI/CD, cloud environments, release management, automated testing, observability, performance engineering, security and production operations Experience overseeing vendors, system integrators or outsourced engineering teams Strong incident management, root-cause analysis and problem-management experience Strong documentation, communication, stakeholder management and technical decision-making skills

<p>Mindrift is looking for a highly skilled Presentation Designer to join the Tendem project ( ** https://tendem.ai/** ) and create high-quality presentations for real-world use cases. </p> <p>In this role, you'll apply your expertise in visual communication, information design, and storytelling to create clear, engaging, and professionally designed presentations. This part-time remote opportunity is ideal for creative professionals with hands-on experience in visual communications, information design, and storytelling.</p> <p> </p> <p> <strong>What We Do </strong> </p> <p>The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.</p> <p> </p> <p> <strong>About the Role</strong> </p> <p>This is a freelance role for a Tendem project. As a Presentation Designer, you will focus on storytelling and visual hierarchy. We need a specialist who knows how to communicate complex information beautifully, turning raw data and narratives into compelling, highly persuasive slides and one-pagers. You will use tools such as PowerPoint, Keynote, Adobe Creative Suite, and Figma to create polished, presentation-ready deliverables.</p> <p> </p> <p> <strong>Key Responsibilities </strong> </p> <ul> <li>Design high-stakes pitch decks and professional one-pagers tailored for specific audiences.</li> <li>Translate complex data into clear visual storytelling with a strong focus on minimalism and precise information hierarchy.</li> <li>Elevate presentations using custom fonts, elegant animations, and perfect visual consistency.</li> <li>Enforce a polished, persuasive, and premium corporate-meets-creative style across all deliverables.</li> <li>Execute formatting quality standards through meticulous validation of visual alignment, pacing, and brand adherence before final delivery.</li> </ul> <p> </p> <p> <strong>How to get started </strong> </p> <p>Apply, pass qualification(s), and start contributing to projects aligned with your expertise on your own schedule.</p> <p> </p> <p> <em> <strong>Educational qualifications</strong> </em> </p> <ul> <li>At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable.</li> <li>Bachelor s or Master s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.</li> </ul> <p> </p> <p> <em> <strong>Academic and/or Professional Experience</strong> </em> </p> <p>Candidates must have a strong portfolio featuring high-end presentations, pitch decks, and data visualization (not just basic templates). We are looking for specialists who have a deep understanding of pacing, storytelling, and information design. A methodical, detail-oriented approach and the ability to work independently to transform complex narratives into premium visuals are essential.</p> <p> </p> <p> <em> <strong>Technical Skills (Essential)</strong> </em> </p> <ul> <li>Presentation software: Expertise in PowerPoint, Keynote, etc., for building complex, dynamic, and perfectly animated decks. </li> <li>Design tools: Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts. </li> <li>Data &amp; information design: Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling. </li> <li>Typography &amp; animation: Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.</li> </ul> <p> </p> <p> <em> <strong>Additional requirements</strong> </em> </p> <ul> <li>Hands-on experience creating high-end, premium corporate-meets-creative style layouts.</li> <li>Strong attention to detail and absolute commitment to visual perfectness.</li> <li>Self-directed work ethic with the ability to troubleshoot design challenges independently.</li> <li>English proficiency: Upper-intermediate (B2) or above (required)</li> <li> <strong>Your CV must include a link to your portfolio featuring high-end presentations, pitch decks, and data visualization. Applications without a portfolio link, or without relevant presentation cases, will not be considered.</strong> </li> </ul> <p> </p> <p> <strong>Project time expectations </strong> </p> <p>For this project, tasks are estimated to require around 10 20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <p> </p> <p> <strong>Compensation </strong> </p> <p>On this project, contributors can earn up to <strong>$45 per hour equivalent</strong>, depending on their level and pace of contribution. </p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p>

<p><br></p><p><b>RESPONSIBILITIES</b></p><ul><li>Serve as the PMC s primary point of accountability to the Owner for overall project delivery.</li><li>Lead project governance, coordination, decision-making, and escalation processes.</li><li>Provide strategic leadership across construction, project controls, commercial, quality, HSE, and commissioning functions.</li><li>Coordinate activities between the Owner, Site Supervision Consultant, designers, contractors, vendors, utility providers, and other stakeholders.</li><li>Monitor overall project performance against approved cost, schedule, quality, safety, and commissioning objectives.</li><li>Ensure project risks, issues, dependencies, and constraints are identified, tracked, and resolved in a timely manner.</li><li>Lead executive-level project meetings, governance reviews, and performance discussions.</li><li>Review and challenge project progress, forecasts, key milestones, and contractor performance.</li><li>Ensure alignment between design, procurement, construction, testing, commissioning, and handover activities.</li><li>Oversee the performance of the PMC project team and ensure clear accountability across disciplines.</li><li>Review and approve key project reports, recommendations, escalations, and management submissions.</li><li>Provide executive reporting to the Owner covering project status, risks, decisions, and required actions.</li><li>Escalate critical project issues to the Owner with clear recommendations and mitigation strategies.</li><li>Ensure compliance with contractual requirements, project procedures, governance frameworks, and applicable standards.</li><li>Support commercial, contractual, and change management decisions as required.</li><li>Drive collaboration across all project stakeholders to support timely and successful project completion.</li><li>Lead readiness for major stage gates, commissioning milestones, handover, and final project closeout.</li></ul><p>QUALIFICATIONS</p><p>Required Qualifications</p><ul><li>Bachelor s degree in Engineering, Construction Management, Project Management, or a related discipline.</li><li>Relevant professional certification or chartered status.</li><li>Minimum 15 20 years of overall professional experience in major construction, infrastructure, or mission-critical project delivery.</li><li>Minimum 15 years of relevant project management or project leadership experience .</li><li>Minimum 10 years of experience on similar large-scale projects .</li><li>Demonstrated experience delivering at least one hyperscale data center project of 50MW or greater .</li><li>Strong experience leading complex multidisciplinary project teams.</li><li>Extensive knowledge of project governance, stakeholder management, construction delivery, project controls, commercial management, quality, HSE, and commissioning.</li><li>Proven ability to manage multiple contractors, consultants, designers, and stakeholders.</li><li>Strong understanding of cost, schedule, risk, quality, safety, and commissioning performance management.</li><li>Experience providing executive-level project reporting and recommendations to clients or Owners.</li><li>Strong decision-making, negotiation, escalation, and conflict-resolution skills.</li><li>Excellent leadership, communication, and stakeholder management capabilities.</li></ul><p>Preferred Qualifications</p><ul><li>Project Management Professional (PMP) certification.</li><li>MRICS or equivalent professional accreditation.</li><li>Chartered Engineer status or equivalent.</li><li>Experience working on hyperscale or mission-critical data center developments.</li><li>Experience within a Project Management Consultancy (PMC) environment.</li><li>Strong familiarity with EPC, design-build, and multi-contractor project delivery models.</li><li>Experience working in KSA or the wider GCC region.</li><li>Knowledge of international construction contracts and project governance standards.</li></ul><p>POSITION DETAILS</p><p>Position: PMC Lead / Site Director</p><p>Work Setting: Full-Time Onsite</p><p>Role Type: RFP Mandatory Key Personnel</p><p>Reporting To: Owner / Client Leadership</p><p>Industry: Hyperscale Data Centers / Mission-Critical Construction</p><p>PRODUCTIVITY TOOLS</p><ul><li>Microsoft Office</li><li>Microsoft Excel</li><li>Microsoft PowerPoint</li><li>Project Controls Platforms</li><li>Executive Reporting Dashboards</li><li>Risk and Action Tracking Systems</li><li>Document Management Systems</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Required Qualifications</p><ul><li>Bachelor s degree in Engineering, Construction Management, Project Management, or a related discipline.</li><li>Relevant professional certification or chartered status.</li><li>Minimum 15 20 years of overall professional experience in major construction, infrastructure, or mission-critical project delivery.</li><li>Minimum 15 years of relevant project management or project leadership experience .</li><li>Minimum 10 years of experience on similar large-scale projects .</li><li>Demonstrated experience delivering at least one hyperscale data center project of 50MW or greater .</li><li>Strong experience leading complex multidisciplinary project teams.</li><li>Extensive knowledge of project governance, stakeholder management, construction delivery, project controls, commercial management, quality, HSE, and commissioning.</li><li>Proven ability to manage multiple contractors, consultants, designers, and stakeholders.</li><li>Strong understanding of cost, schedule, risk, quality, safety, and commissioning performance management.</li><li>Experience providing executive-level project reporting and recommendations to clients or Owners.</li><li>Strong decision-making, negotiation, escalation, and conflict-resolution skills.</li><li>Excellent leadership, communication, and stakeholder management capabilities.</li></ul><p>Preferred Qualifications</p><ul><li>Project Management Professional (PMP) certification.</li><li>MRICS or equivalent professional accreditation.</li><li>Chartered Engineer status or equivalent.</li><li>Experience working on hyperscale or mission-critical data center developments.</li><li>Experience within a Project Management Consultancy (PMC) environment.</li><li>Strong familiarity with EPC, design-build, and multi-contractor project delivery models.</li><li>Experience working in KSA or the wider GCC region.</li><li>Knowledge of international construction contracts and project governance standards.</li></ul>

<p>In this hourly, remote contractor role, you will work as an Arabic Quality Assurance Lead (QAL) to oversee quality, consistency, and trainer performance across Arabic AI training projects. You will review AI-generated Arabic content and trainer/QA work, evaluate output quality against project guidelines, provide precise written feedback, and ensure that all contributors follow the expected quality standards. You will assess work for accuracy, fluency, grammar, spelling, tone, cultural appropriateness, meaning preservation, instruction-following, formatting, and adherence to project-specific rubrics. You will spot recurring quality issues, communicate updates to trainers and QAs, support onboarding, maintain documentation, and help activate contributors who are not working consistently. This role requires strong Arabic and English skills, excellent attention to detail, structured communication, and the ability to manage quality workflows across remote teams. This role is with SME Careers, a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world s largest AI companies and foundation-model labs. Your Arabic quality leadership will directly help improve the world s premier AI models by ensuring that Arabic training data is natural, accurate, culturally appropriate, well-documented, and aligned with client expectations. Selection process involves an AI interview, a domain-specific task, and an interview with a recruiter. Important: There is no immediate project for this role; however, if qualified, you will be among the first experts we reach out to when relevant opportunities arise. This will also provide you with access to future projects available through our expert network.</p><p><strong>Quality monitoring:</strong> Spot-check Arabic items, identify quality issues, provide ongoing feedback through DMs, and escalate recurring or critical issues.</p><p><strong>Trainer and QA communication:</strong> Update trainers and QAs on Discord about new item guidelines, project changes, workflow updates, and quality expectations.</p><p><strong>Question handling:</strong> Respond to trainer/QA questions clearly and promptly, especially around Arabic wording, grammar, register, dialect, RTL formatting, translation fidelity, terminology, and cultural context.</p><p><strong>Trainer/QA activation management:</strong> DM contributors who are inactive or not working, encourage activation, track follow-ups, and flag availability issues when needed.</p><p><strong>Documentation:</strong> Create and maintain Arabic project documentation, including style guides, trackers, FAQs, quality notes, examples, honeypots, and onboarding materials.</p><p><strong>Onboarding and training:</strong> Schedule and run onboarding/training calls with trainers and QAs to explain project expectations, workflows, rubrics, quality standards, and Arabic-specific style requirements.</p><p><strong>Quality alignment:</strong> Ensure all trainers and QAs apply Arabic language guidelines consistently and understand updates as projects evolve.</p><p><strong>Process improvement:</strong> Identify recurring quality gaps, propose workflow improvements, and help build scalable QA processes for Arabic-language projects.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's or Master's degree in Arabic, Linguistics, Translation, Communications, Journalism, English, Education, Quality Assurance, or a relevant domain/related field.</li><li>Native or near-native Arabic proficiency with strong reading and writing skills.</li><li>Strong grasp of the English language to follow project guidelines, communicate with teams, and provide clear feedback in English.</li><li>3+ years of professional experience in Arabic writing, editing, translation, localization, content QA, AI training, education, annotation, or related language-review workflows.</li><li>Strong understanding of Arabic grammar, spelling conventions, punctuation, diacritics, RTL formatting, tone, register, Modern Standard Arabic, and regional Arabic variation.</li><li>Ability to evaluate Arabic content against detailed rubrics and identify issues such as mistranslation, literal phrasing, unnatural tone, incorrect register, dialect inconsistency, hallucinated claims, ambiguity, or inconsistent terminology.</li><li>Experience leading or supporting remote teams of trainers, annotators, reviewers, editors, or QAs is strongly preferred.</li><li>Comfortable working in fast-moving remote environments using tools such as Discord, Google Sheets, Google Docs, trackers, dashboards, and project management systems.</li><li>Highly detail-oriented and organized, with the ability to maintain style guides, FAQs, trackers, onboarding materials, honeypots, and other quality documentation.</li><li>Experience with AI training, data annotation, large language models, prompt/response evaluation, or rubric-based LLM QA is a strong plus.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>What if you could do the kind of work the world needs?​</strong></span></span><br><span><span>​</span></span><br><span><span>At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.</span></span></p><br><p><span><span>We are seeking an experienced Planning Manager to support planning, scheduling, and programme coordination activities across major projects during the pre-contract phase. The successful candidate will come from a Project Management Consultancy (PMC) background and possess extensive experience in programme, portfolio, and project-level planning for large-scale developments.</span></span></p><br><p><span><span>The role is responsible for developing integrated delivery strategies, master schedules, governance frameworks, and executive reporting across multiple projects. The candidate will be expected to consolidate information from project, portfolio, and programme levels to provide meaningful analysis, performance insights, and digital dashboards that support senior leadership decision-making.</span></span></p><br><br>Responsibilities:<br><p><span><span><strong>Strategic Planning &amp; Programme Integration</strong></span></span></p><br><ul><li><span><span>Develop integrated master programmes for complex portfolios, programmes, and individual projects.</span></span></li><li><span><span>Establish planning standards, scheduling methodologies, governance processes, and reporting frameworks.</span></span></li><li><span><span>Prepare programme roadmaps, delivery strategies, and schedule hierarchies aligned with client objectives.</span></span></li><li><span><span>Ensure alignment between project schedules, portfolio priorities, and programme-level milestones.</span></span></li><li><span><span>Coordinate interfaces between multiple consultants, stakeholders, and delivery teams to maintain schedule integrity.</span></span></li><li><span><span>Support the assessment of programme risks, dependencies, and delivery constraints.</span></span></li></ul><p><span><span><strong>Pre-Contract Planning</strong></span></span></p><br><ul><li><span><span>Prepare and coordinate planning inputs for feasibility studies, design development, procurement strategies, and tendering activities.</span></span></li><li><span><span>Develop baseline programmes, procurement schedules, design schedules, and critical path analyses.</span></span></li><li><span><span>Review consultant and contractor schedules during tender evaluations.</span></span></li><li><span><span>Assess programme compliance, deliverability, resource requirements, and schedule risks.</span></span></li><li><span><span>Support value engineering initiatives and delivery optimisation studies.</span></span></li><li><span><span>Contribute planning expertise during commercial and technical evaluations.</span></span></li><li><span><span>Portfolio &amp; Programme Controls</span></span></li><li><span><span>Consolidate schedule information across multiple projects to provide a portfolio-wide view of delivery performance.</span></span></li><li><span><span>Monitor programme controls processes including schedule governance, progress measurement, forecasting, and risk analysis.</span></span></li><li><span><span>Identify key interdependencies, constraints, and risks that could affect programme objectives.</span></span></li><li><span><span>Analyse critical paths, schedule health, float consumption, and milestone achievement.</span></span></li><li><span><span>Develop recovery scenarios and planning solutions to address delivery challenges.</span></span></li></ul><p><span><span><strong>Digital Reporting &amp; Executive Dashboards</strong></span></span></p><br><ul><li><span><span>Develop and maintain digital dashboards using Power BI and other reporting platforms.</span></span></li><li><span><span>Consolidate project and programme data into meaningful executive-level reporting and visualisations.</span></span></li><li><span><span>Produce portfolio performance reports, KPI dashboards, trend analysis, and strategic planning updates.</span></span></li><li><span><span>Prepare presentations and briefing materials for senior management and client leadership teams.</span></span></li><li><span><span>Support reporting automation and continuous improvement of planning analytics and data quality processes.</span></span></li></ul><p><span><span><strong>Stakeholder Management</strong></span></span></p><br><ul><li><span><span>Work closely with clients, project directors, programme teams, and technical disciplines to ensure planning alignment.</span></span></li><li><span><span>Facilitate planning workshops, schedule reviews, and programme coordination meetings.</span></span></li><li><span><span>Provide planning advice and schedule-related recommendations to project stakeholders.</span></span></li><li><span><span>Support governance reviews through clear communication of programme status, risks, and key milestones.</span></span><br>&nbsp;</li></ul><br>Qualifications:<br><ul><li><span><span>Bachelor's Degree in Engineering, Construction Management, Project Management, or related discipline.</span></span></li><li><span><span>Master's Degree is advantageous.</span></span></li><li><span><span>Professional certifications such as PMP, PSP, AACE, PMI-SP, or equivalent are desirable.</span></span></li><li><span><span>Minimum 15+ years of planning and project controls experience.</span></span></li><li><span><span>Significant experience within a PMC or client-side programme management environment.</span></span></li><li><span><span>Proven experience managing planning activities across major programmes, portfolios, and complex mixed-use, infrastructure, buildings, or giga-project developments.</span></span></li><li><span><span>Demonstrated experience in pre-contract planning, tender support, procurement planning, and programme development.</span></span></li><li><span><span>Experience preparing executive-level reporting for senior leadership and client organisations.</span></span><br><span><span>Advanced Primavera P6 expertise.</span></span></li><li><span><span>Strong understanding of programme controls, risk management, and schedule governance.</span></span></li><li><span><span>Experience developing portfolio and programme dashboards using Power BI or similar platforms.</span></span></li><li><span><span>Strong analytical and data visualisation skills.</span></span></li><li><span><span>Experience with PMIS and integrated reporting environments.</span></span></li><li><span><span>Ability to interpret large volumes of project data and present clear strategic insights.</span></span></li></ul><p><span><span><strong>Imagine a better future for you and a better future for us all.​</strong></span></span><br><span><span>​</span></span><br><span><span>Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. ​</span></span><br><span><span>​</span></span><br><span><span><strong>With us, you can. Apply today.</strong></span></span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>The Manager F&amp;B &amp; Retail Systems Design is responsible for leading the design and continuous enhancement of business solutions supporting the Food &amp; Beverage and Retail domains. The role focuses on defining end-to-end business processes, solution design, and system interactions across operational, financial, customer engagement, and data platforms.</p> <p>This position serves as the functional owner for cross-system business processes, ensuring that F&amp;B and Retail applications operate seamlessly with enterprise platforms such as SAP, Blackline, Adaco, CRM, Loyalty, and Data &amp; Analytics solutions. The role works closely with business stakeholders, vendors, the Master System Integrator (MSI), Enterprise Applications teams, Data teams, and Integration teams to design scalable solutions that support operational efficiency, financial accuracy, and exceptional guest experiences.</p> <p> </p> <p> <strong>Key Responsibilities</strong> </p> <ul> <li>Lead the functional design and delivery of business solutions supporting Food &amp; Beverage and Retail operations.</li> </ul> <ul> <li>Define end-to-end business processes spanning operational systems, financial platforms, customer engagement applications, and data ecosystems.</li> <li>Work closely with IT Business Relations, business stakeholders, vendors, and MSI to translate business requirements into scalable solution designs.</li> <li>Facilitate solution design workshops involving business users, enterprise application teams, data teams, vendors, and implementation partners.</li> <li>Ensure alignment of F&amp;B and Retail solutions with enterprise platforms including: SAP Finance and Revenue Management, SAP Material Control and Inventory Management Blackline Financial Reconciliation, Adaco Procurement, Costing, and Inventory Management, Loyalty Platforms, CRM Platforms, Table Management Systems, QR Menu Solutions, Waiter Ordering Applications and Unified Data Platform and Analytics Solutions</li> <li>Define business process flows, solution requirements, data ownership, and system interaction models across multiple platforms.</li> <li>Ensure solution designs support operational efficiency, financial controls, inventory accuracy, customer engagement, and reporting requirements.</li> <li>Drive continuous process improvements by leveraging technology capabilities and industry best practices.</li> <li>Support application selection, tender evaluations, vendor assessments, and solution architecture discussions.</li> <li>Act as the primary business solutions liaison between F&amp;B, Retail, Enterprise Applications, Data &amp; Analytics, vendors, and implementation partners.</li> <li>Act as a functional escalation point for complex business process and cross-system issues.</li> <li>Share responsibility for Level 2 support across F&amp;B and Retail applications, ensuring timely resolution of business-impacting issues.</li> <li>Monitor system effectiveness and identify opportunities to improve business processes, user experience, and operational efficiency.</li> <li>Support troubleshooting and resolution of issues impacting financial reporting, inventory management, customer engagement, and operational workflows.</li> <li>Work closely with vendors and internal teams to address application enhancements, defects, and optimization opportunities.</li> <li>Support new system implementations, enhancements, testing activities, go-live readiness, and stabilization efforts.</li> <li>Ensure business process documentation, solution designs, and operational procedures remain current and aligned with organizational standards.</li> <li>Build strong working relationships with business stakeholders across F&amp;B, Retail, Finance, Commercial, Data &amp; Analytics, and Digital teams.</li> <li>Provide functional leadership and guidance to project teams, vendors, and business users throughout delivery initiatives.</li> <li>Mentor and support team members, including Assistant Managers and functional specialists.</li> <li>Promote collaboration across application teams, enterprise platform teams, and delivery partners.</li> <li>Support strategic planning activities related to the F&amp;B and Retail technology roadmap.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.</li> <li>5-7 years of experience in application design, delivery, and support within large-scale enterprise environments.</li> <li>Strong experience supporting F&amp;B and Retail business operations and associated technology platforms.</li> <li>Proven experience designing solutions involving finance, inventory, customer engagement, and reporting processes.</li> <li>Experience working with platforms such as SAP, Adaco, Blackline, CRM, Loyalty, Retail Management Systems, and Analytics Platforms.</li> <li>Demonstrated experience leading complex, multi-stakeholder solution delivery initiatives.</li> <li>Experience collaborating with business users, vendors, system integrators, and enterprise application teams.</li> <li>Previous experience within entertainment, hospitality, retail, leisure, or large mixed-use destinations is highly desirable.</li> <li>Prior experience within similar large-scale integrated environments would be advantageous.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Manager – F&amp;B &amp; Retail Systems Design is responsible for leading the design and continuous enhancement of business solutions supporting the Food &amp; Beverage and Retail domains.<br> The role focuses on defining end-to-end business processes, solution design, and system interactions across operational, financial, customer engagement, and data platforms.<br> This position serves as the functional owner for cross-system business processes, ensuring that F&amp;B and Retail applications operate seamlessly with enterprise platforms such as SAP, Blackline, Adaco, CRM, Loyalty, and Data &amp; Analytics solutions.<br> The role works closely with business stakeholders, vendors, the Master System Integrator (MSI), Enterprise Applications teams, Data teams, and Integration teams to design scalable solutions that support operational efficiency, financial accuracy, and exceptional guest experiences.<br> Key Responsibilities Lead the functional design and delivery of business solutions supporting Food &amp; Beverage and Retail operations.<br> Define end-to-end business processes spanning operational systems, financial platforms, customer engagement applications, and data ecosystems.<br> Work closely with IT Business Relations, business stakeholders, vendors, and MSI to translate business requirements into scalable solution designs.<br> Facilitate solution design workshops involving business users, enterprise application teams, data teams, vendors, and implementation partners.<br> Ensure alignment of F&amp;B and Retail solutions with enterprise platforms including: SAP Finance and Revenue Management, SAP Material Control and Inventory Management Blackline Financial Reconciliation, Adaco Procurement, Costing, and Inventory Management, Loyalty Platforms, CRM Platforms, Table Management Systems, QR Menu Solutions, Waiter Ordering Applications and Unified Data Platform and Analytics Solutions Define business process flows, solution requirements, data ownership, and system interaction models across multiple platforms.<br> Ensure solution designs support operational efficiency, financial controls, inventory accuracy, customer engagement, and reporting requirements.<br> Drive continuous process improvements by leveraging technology capabilities and industry best practices.<br> Support application selection, tender evaluations, vendor assessments, and solution architecture discussions.<br> Act as the primary business solutions liaison between F&amp;B, Retail, Enterprise Applications, Data &amp; Analytics, vendors, and implementation partners.<br> Act as a functional escalation point for complex business process and cross-system issues.<br> Share responsibility for Level 2 support across F&amp;B and Retail applications, ensuring timely resolution of business-impacting issues.<br> Monitor system effectiveness and identify opportunities to improve business processes, user experience, and operational efficiency.<br> Support troubleshooting and resolution of issues impacting financial reporting, inventory management, customer engagement, and operational workflows.<br> Work closely with vendors and internal teams to address application enhancements, defects, and optimization opportunities.<br> Support new system implementations, enhancements, testing activities, go-live readiness, and stabilization efforts.<br> Ensure business process documentation, solution designs, and operational procedures remain current and aligned with organizational standards.<br> Build strong working relationships with business stakeholders across F&amp;B, Retail, Finance, Commercial, Data &amp; Analytics, and Digital teams.<br> Provide functional leadership and guidance to project teams, vendors, and business users throughout delivery initiatives.<br> Mentor and support team members, including Assistant Managers and functional specialists.<br> Promote collaboration across application teams, enterprise platform teams, and delivery partners.<br> Support strategic planning activities related to the F&amp;B and Retail technology roadmap.<br> Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.<br> 5-7 years of experience in application design, delivery, and support within large-scale enterprise environments.<br> Strong experience supporting F&amp;B and Retail business operations and associated technology platforms.<br> Proven experience designing solutions involving finance, inventory, customer engagement, and reporting processes.<br> Experience working with platforms such as SAP, Adaco, Blackline, CRM, Loyalty, Retail Management Systems, and Analytics Platforms.<br> Demonstrated experience leading complex, multi-stakeholder solution delivery initiatives.<br> Experience collaborating with business users, vendors, system integrators, and enterprise application teams.<br> Previous experience within entertainment, hospitality, retail, leisure, or large mixed-use destinations is highly desirable.<br> Prior experience within similar large-scale integrated environments would be advantageous.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Planning and Budgeting Specialist Job </span> <br> <br> <br> <br> <span>Date:&nbsp; </span> <span>26 Jul 2026 </span> <br> <br> <br> <br> <span>Custom Field 1:&nbsp; </span> <span>641946 </span> <br> <br> <br> <br> <span>Location:&nbsp; </span> <span> </span><p> <span>Riyadh, SA </span> </p><br><br> #job-location.job-location-inline { display: inline; } <br> <br> <br> <br> <span>Facility:&nbsp; </span> <span>Finance &amp; Investments </span> <br> <br> <br> <br> <span> <span><br> </span></span><p><strong><span>Job Description </span></strong></p><br><br> <br> <p><strong><span>OVERVIEW</span></strong></p><br><br> <br> <p><strong><span>Job Title</span></strong></p><br><br> <p><span>Specialist</span></p><br><br> <p><strong><span>Job Code</span></strong></p><br><br> <p><span>641946</span></p><br><br> <p><strong><span>Grade</span></strong></p><br><br> <p><span>I2</span></p><br><br> <br> <p><strong><span>Group</span></strong></p><br><br> <p><span>CEO Office</span></p><br><br> <p><strong><span>Division</span></strong></p><br><br> <p><span>Finance</span></p><br><br> <br> <p><strong><span>Department</span></strong></p><br><br> <p><span>Financial Reporting &amp; Control</span></p><br><br> <p><strong><span>Unit</span></strong></p><br><br> <p><span>Planning and Budgeting</span></p><br><br> <br> <br> <p><strong><span>ROLE PURPOSE</span></strong></p><br><br> <p><em><span>The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p><br><br> <br> <p><span>The role is to support the organization's financial planning, budgeting, forecasting, and management reporting processes by consolidating business inputs, analyzing financial performance, preparing executive reports, and providing insights that support strategic decision-making, ensuring alignment with corporate objectives, financial governance requirements, and Elm's policies and procedures</span></p><br><br> <br> <br> <p><strong><span>KEY ACCOUNTABILITIES &amp; ACTIVITIES</span></strong></p><br><br> <p><em><span>This section describes <u>the principal outputs</u> required from the job.</span></em></p><br><br> <br> <p><strong><span>Key Accountabilities</span></strong></p><br><br> <p><strong><span>Key Activities</span></strong></p><br><br> <br> <ol> <li><span>Budget Planning &amp; Coordination</span></li> </ol> <ul> <li><span>Support the annual budgeting cycle across business units and functions.</span></li> <li><span>Coordinate budget preparation activities and timelines with stakeholders.</span></li> <li><span>Review submitted budget inputs for completeness and consistency.</span></li> <li><span>Consolidate departmental budgets into the corporate financial plan.</span></li> <li><span>Assist in preparing budget presentations and supporting documentation.</span></li> </ul> <br> <ol> <li><span>Forecasting &amp; Financial Planning</span></li> </ol> <ul> <li><span>Support the preparation of periodic forecasts and long-term financial plans.</span></li> <li><span>Maintain financial planning models and forecasting assumptions.</span></li> <li><span>Update forecasts based on business performance and strategic initiatives.</span></li> <li><span>Analyze forecast changes and assess financial implications.</span></li> <li><span>Contribute to continuous enhancement of planning methodologies.</span></li> </ul> <br> <ol> <li><span>Management Reporting</span></li> </ol> <ul> <li><span>Prepare monthly, quarterly, and annual management reporting packs.</span></li> <li><span>Develop financial summaries and dashboards for business stakeholders.</span></li> <li><span>Ensure timely and accurate reporting of financial results.</span></li> <li><span>Support preparation of executive and board-level reporting materials.</span></li> <li><span>Maintain reporting templates and reporting standards.</span></li> </ul> <br> <ol> <li><span>Financial Analysis &amp; Variance Reporting</span></li> </ol> <ul> <li><span>Perform budget versus actual analysis and identify key drivers of variances.</span></li> <li><span>Prepare analytical commentary and recommendations for management.</span></li> <li><span>Monitor financial performance indicators and trends.</span></li> <li><span>Support performance reviews through detailed financial analysis.</span></li> <li><span>Highlight risks and opportunities affecting financial outcomes.</span></li> </ul> <br> <ol> <li><span>Business Performance Monitoring</span></li> </ol> <ul> <li><span>Monitor departmental and organizational performance against approved plans.</span></li> <li><span>Track achievement of financial targets and strategic objectives.</span></li> <li><span>Support analysis of costs, revenues, and profitability indicators.</span></li> <li><span>Assist stakeholders in understanding financial performance implications.</span></li> <li><span>Identify areas requiring corrective action or optimization.</span></li> </ul> <br> <ol> <li><span>Financial Planning Systems &amp; Data Management</span></li> </ol> <ul> <li><span>Maintain planning and reporting datasets and financial models.</span></li> <li><span>Ensure integrity, consistency, and accuracy of planning information.</span></li> <li><span>Support automation and enhancement of reporting processes.</span></li> <li><span>Assist in data validation and reconciliation activities.</span></li> <li><span>Coordinate with finance and business teams to resolve data issues.</span></li> </ul> <br> <ol> <li><span>Stakeholder Engagement &amp; Business Support</span></li> </ol> <ul> <li><span>Collaborate with business units to gather planning assumptions and financial inputs.</span></li> <li><span>Provide guidance on budgeting and forecasting requirements.</span></li> <li><span>Support discussions related to financial performance and planning outcomes.</span></li> <li><span>Respond to ad-hoc financial analysis requests from stakeholders.</span></li> <li><span>Build effective working relationships across departments.</span></li> </ul> <br> <ol> <li><span>Financial Governance &amp; Reporting Compliance</span></li> </ol> <ul> <li><span>Ensure planning and reporting activities comply with financial policies and standards.</span></li> <li><span>Maintain documentation supporting planning assumptions and calculations.</span></li> <li><span>Support audit and review requirements related to planning and reporting processes.</span></li> <li><span>Contribute to strengthening financial controls within reporting activities.</span></li> <li><span>Ensure consistency and transparency in financial information presented to management.</span></li> </ul> <br> <ol> <li><span>Policies, Processes &amp; Procedures</span></li> </ol> <ul> <li><span>Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</span></li> <li><span>Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.</span></li> </ul> <br> <ol> <li><span>Information Security</span></li> </ol> <ul> <li><span>Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.</span></li> </ul> <br> <br> <br> <p><strong><span>JOB SPECIFICATIONS</span></strong></p><br><br> <br> <p><strong><span>Academic and professional qualifications</span></strong></p><br><br> <ul> <li><span>Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field.</span></li> </ul> <br> <p><strong><span>Years and Nature of Experience</span></strong></p><br><br> <ul> <li><span>2–4 years of experience in financial planning, budgeting, forecasting, management reporting, or corporate finance.</span></li> <li><span>Experience in financial analysis, management reporting, budgeting, and forecasting processes.</span></li> <li><span>Proficiency in Microsoft Excel and financial planning/reporting systems (SAP, Power BI, or similar tools).</span></li> </ul> <br> <br> <br> <p><strong><span>VERSION TRACKING</span></strong></p><br><br> <br> <p><strong><span>Prepared by:</span></strong></p><br><br> <br> <br> <p><strong><span>First review by:</span></strong></p><br><br> <br> <br> <p><strong><span>Approved by:</span></strong></p><br><br> <p><strong><span>Name</span></strong></p><br><br> <br> <br> <p><strong><span>Signature</span></strong></p><br><br> <br> <br> <p><strong><span>Date</span></strong></p><br><br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <p> <span> <br><strong>Job Segment: </strong> <span>Corporate Finance, Information Security, Data Management, ERP, SAP, Finance, Technology, Data </span> </span> </p><br><br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Saudi Infra Operations Manager | Riyadh, Saudi Arabia Lead and manage 24x7 operations for Webex infrastructure across Saudi Arabia, ensuring high availability, resilience, and operational excellence for data centre environments. Key Responsibilities Lead and develop the Saudi Operations team, ensuring effective monitoring, incident response, on-call support, and operational readiness. Own availability, reliability, and performance of regional network, data centre, and AWS cloud infrastructure. Drive incident management, root cause analysis, problem resolution, and service restoration activities. Ensure safe execution of infrastructure, network, and cloud changes with proper risk assessment and rollback planning. Partner with global engineering, SRE, security, facilities, vendors, and service owners to improve operational resilience.<br>Required Skills & Experience7+ years of experience in infrastructure, network, cloud, data centre, or SRE operations.2+ years leading technical teams in a 24x7 production environment. Strong expertise in networking (BGP, DNS, routing, switching, firewalls, WAN). Experience with AWS cloud services, monitoring, incident management, and operational reporting. Preferred Experience with Webex, collaboration, or real-time communication platforms. Kubernetes, automation, Infrastructure as Code (IaC), and SRE practices. AWS, Cisco, ITIL, or related certifications. Location: Saudi Arabia (Riyadh/Jeddah) Work Environment: Fast-paced operational leadership role supporting critical customer-facing infrastructure.

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث مؤسسة الكوثر الصافي للمقاولات عن <strong >أخصائي إداري</strong> للانضمام إلى فريقها في جدة، مكة المكرمة. يهدف هذا الدور بدوام كامل إلى دعم الرئيس المباشر في تحقيق الأهداف الإدارية وتنفيذ المهام المتنوعة، مع التركيز على نقل المعرفة وإعداد التقارير المتخصصة.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >مساعدة الرئيس المباشر في تحديد الأهداف الرئيسية للإدارة أو القسم، واقتراح وتطبيق الخطط والبرامج والمشروعات التي تساهم في تحقيقها.</li> <li >تقديم الدعم والمساندة لزملاء العمل الأقل خبرة في الفرع أو الإدارة، وضمان نقل الخبرات والمعارف اللازمة لتطوير أدائهم.</li> <li >تنفيذ العمليات الإدارية والإجرائية المختلفة لتلبية احتياجات الفرع أو الإدارة.</li> <li >تنفيذ العمليات والمشروعات والمبادرات المتخصصة، وتوظيف المعارف والخبرات الفنية لضمان تحقيق أفضل النتائج.</li> <li >إعداد الوثائق والتقارير المتخصصة، والمشاركة في عرضها وتوضيحها، وحفظها في قاعدة البيانات المعتمدة وفقاً للسياسات والإجراءات.</li> </ul> <h3 >المؤهلات والخبرات</h3> <ul > <li >خبرة تتراوح من 0 إلى 1 سنة في مجال إداري ذي صلة.</li> <li >القدرة على أداء وتنفيذ مجموعة من المهام الإدارية المتنوعة.</li> <li >مهارات جيدة في إعداد الوثائق والتقارير.</li> </ul> <h3 >المهارات المطلوبة</h3> <ul > <li >مهارات تواصل فعالة لتقديم الدعم لزملاء العمل.</li> <li >القدرة على العمل ضمن فريق ونقل المعارف والخبرات.</li> <li >الالتزام بالسياسات والإجراءات المعتمدة في حفظ البيانات.</li> </ul> <h3 >بيئة العمل</h3> <p >هذا الدور هو وظيفة بدوام كامل ضمن مؤسسة الكوثر الصافي للمقاولات في مدينة جدة، مكة المكرمة. يتطلب الدور التعاون المستمر مع الرئيس المباشر وزملاء العمل لضمان سير العمليات الإدارية بكفاءة.</p> <h3 >تقديم الطلبات</h3> <p >للمهتمين بالانضمام إلى فريق عمل مؤسسة الكوثر الصافي للمقاولات، يرجى تقديم طلباتكم. سيتم التواصل مع المرشحين المؤهلين لمناقشة تفاصيل الدور.</p></div>

<p>Develop and implement revenue strategies for the hotel. Monitor competitor pricing and market trends to adjust strategies. Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data. Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business. Conduct regular performance reviews and optimize pricing and inventory. Mentor, coach and develop junior team members in revenue management practices. Collaborate with sales, finance, and front office teams to achieve revenue goals. Ensure reservations are well managed and coordinate with the reservations team. Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR. Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits. Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotel.</p><p><strong>Desired Candidate Profile</strong></p><p>1-3 years of experience in revenue management roles. Proven ability to work independently while also thriving in collaborative team environments. Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth. Proficient in revenue management principles. Strong understanding of the distribution landscape, online travel agencies, and emerging market trends. A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders. Being curious and open-minded.</p>

Job Purpose We are seeking a planning and analytical professional to provide project controls, data analysis, planning, reporting, documentation, and implementation support across a multidisciplinary facilities advisory projects. Key Responsibilities Collect, organize, validate, and analyze facilities and project data. Support current-state assessments, gap analysis, and requirements assessments. Assist in developing project plans, schedules, implementation roadmaps, and tracking mechanisms. Maintain action logs, risk registers, issue logs, decision registers, and dependency trackers. Track deliverables, milestones, actions, and implementation progress. Consolidate technical inputs from different subject matter experts. Prepare monthly reports, dashboards, presentations, and management information. Support workshops, meetings, site visits, and stakeholder coordination. Monitor progress against approved plans and timelines. Support the preparation, formatting, quality checking, and consolidation of technical deliverables. Key Deliverables The role will support the production of:Monthly Progress and Performance Reports Project dashboards and management reports Action, Risk, Issue and Decision Registers Project schedules and implementation trackers Facilities assessment and analysis outputs Facilities Development Roadmap supporting analysis Project Governance and Reporting documentation Data analysis and supporting schedules for major technical deliverables Consolidated project documentation and presentations Minimum Requirements Bachelor’s degree. 3+ years of professional experience. FM Experience in planning, project coordination, analysis, PMO, reporting, or consulting. Strong Excel/Power Point/reporting capabilities. Strong attention to detail and ability to manage multiple deliverables simultaneously

<p>Build and maintain Soum s annual operating budget and rolling 13-week cash flow forecast, updated weekly. Own KPI dashboards covering GMV, take rate, contribution margin, CAC, and payback period. Publish weekly metrics with clear commentary. Conduct monthly spend reviews across departments. Identify budget variances and provide root-cause analysis. Model unit economics for new initiatives, pricing, and expansion opportunities. Use AI tools for scenario analysis and present recommendations to the CFO. Prepare investor updates, board materials, and management presentations. Maintain fundraising models with scenario and sensitivity analysis. Support financing data room preparation. Respond to ad hoc finance requests from the CFO and board. Manage the Finance Analyst for reporting and dashboard maintenance. Improve efficiency by reducing manual reporting through automation and tools.</p><p><strong>Desired Candidate Profile</strong></p><p>Strong financial modeling and forecasting capabilities. Experience building dashboards and analyzing business KPIs. Strong understanding of startup finance, budgeting, cash flow management, and operational metrics. Comfortable operating in a fast-moving startup environment. Strong ownership mindset with the ability to work independently. Experience using automation, AI tools, or workflow optimization solutions is highly preferred. 3 5 years of experience in Strategic Finance, FP&amp;A, Corporate Finance, Investment Banking, Consulting, or startup finance. Strong background in financial planning, forecasting, and business performance analysis. Startup, marketplace, fintech, or e-commerce experience is preferred.</p>

Job Purpose The Customer Experience Management (CXM) Specialist is responsible for building and leading KAUSTIT’s customer experience measurement and improvement program. This role ensures IT services are evaluated, reported, and continuously improved based on user insights, positioning IT as a trusted, user-centric partner to the KAUST community. The role requires a rare combination of analytical skill, technical capability, and stakeholder engagement, ensuring that customer voice is not only heard but acted upon at the highest levels of decision-making. <br>The role also supports the team’s Service Performance Management function by providing data analytics expertise in KPI reporting for the department.<br>Major Accountabilities Customer Experience Strategy & Measurement Design and implement IT’s CXM framework, including CSAT, CES,and NPS. Manage platforms and systems that collect, track, and analyze user feedback. Establish feedback loops that translate measurement into improvement initiatives.<br>Governance &Reporting Provide regular CXM reporting to the CIO,IT Leadership, and Strategic Management Office (SMO). Ensure transparency of service satisfaction levels through dashboards and scorecards. Define escalation processes with the IT Helpdesk, ensuring user complaints and service failures are systematically addressed.<br>Service Improvement Partner with IT service owners to translate user insights into action plans. Track adoption and satisfaction improvements resulting from CXM initiatives. Collaborate with team members in UI/UX, Technology Experience Enablement, Engagement, Change Management to address systemic service issues.<br>Stakeholder Engagement Act as the advocate of the KAUST user community within IT. Facilitate workshops, surveys, and focus groups to deepen understanding of user needs. Support institutional reporting by providing consolidated customer experience metrics.<br>CXM Platform Management<br>Manage the full lifecycle of the CXM platform, including survey design and deployment (CSAT, CES, NPS), workflow configuration, integrations with IT systems (ITSM, service catalog, identity tools), and ongoing platform administration, reliability and governance. Build dashboards, automated reports, and analytics pipelines that consolidate feedback data, apply AI-driven insights (text mining, sentiment analysis), and provide real-time visibility into user experience trends and service performance.<br>Ensure data quality, privacy compliance, and seamless data flow across all CXM touchpoints, maintaining a scalable and user-centric platform that supports continuous improvement initiatives.<br>Dimensions of the Role Scope: Owns all IT customer experience measurement and reporting mechanisms. Decision-Making Authority: Defines CXM metrics, platforms, and reporting standards. Institutional Impact: Directly influences user trust in IT services and overall IT reputation. Reporting: Regularly presents findings to CIO and IT leadership, with downstream impact on service investment and prioritization.<br>Key Stakeholders Internal:CIO, IT Leadership, IT Service Owners,IT Helpdesk. University-Wide: Faculty, researchers, students, and staff who rely on IT services. External:Vendors providing CXM tools or benchmarking services.<br>SFIA Skills(Indicative Levels) CNSL – Consultancy (Level 5): Advises service owners on improving user satisfaction. MEAS – Measurement (Level 5): Defines and manages metrics for service quality. USUP – Customer Service Support (Level5): Oversees complaint resolution and escalation frameworks. DTAN – Data Analysis (Level 5): Interprets feedback and service data into actionable insights. RLMT – Stakeholder Relationship Management (Level 4–5):Builds trust by communicating user insights clearly to leadership.<br>Performance Measures Delivery of accurate and timely CXM reports to CIO and SMO. Improvement in CSAT, CES,and NPS scores across IT services. Reduction in unresolved complaints and escalations. Documented service improvements linked directly to CXM data. Positive recognition of ITs responsiveness and accountability by KAUST stakeholders. Personal Requirements Competencies Customer Experience & Service Excellence Strong understanding of CX frameworks (CSAT, CES, NPS)and user-centric service principles. Ability to convert feedback and data into actionable service improvements. Effective stakeholder management and communication skills.<br>Data &Analytics<br>Ability to analyze quantitative and qualitative feedback using dashboards and analytics tools. Skilled in identifying trends and insights through structured analysis and data storytelling. Working knowledge of statistical concepts (sampling, weighting, margins of error) to ensure accurate analysis of CXM data. Supports the team’s service performance management function by providing expertise in analytics and KPI reporting at a department level CXM Platform & Technical Skills<br>Hands-on experience with CXM platforms (survey building, workflow configuration, integrations). Ability to use AI tools,text analytics, and sentiment analysis to deepen insights. Familiarity with ITSM systems, APIs, and dataflows.<br><br>Process &Governance<br>Knowledge of ITIL and service improvement practices. Strong documentation, structure, and reporting discipline. Qualifications Bachelor's degree in Information Systems, Business, Customer Experience, Quality Assurance, Data Analytics, or related field. ITIL certification preferred; CX or analytics certifications are a plus. Experience<br>6+ Years of experience in CXM, service excellence, analytics, Service quality, performance management or IT service management. Experience with CXM platforms (Qualtrics, Medallia, etc.)and data visualization tools (Power BI, Tableau). Experience in technology, highereducation, or service-driven environments preferred.

In a world of possibilities, pursue one with endless opportunities. Imagine Next!<p> </p>At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what s possible.<p> </p> <p> </p> <p> <u> <b>Job Description:</b> </u> </p> <p>Parsons is looking for an amazingly talented <b>Traffic Engineer Synchro</b> <b>Specialist </b>to join our team! In this role, you will develop, calibrate, and apply Synchro/SimTraffic traffic operations models to test, compare, and optimize intersection and corridor improvement strategies across Riyadh.</p> <p> </p> <p>You will support the traffic engineering and corridor assessment teams by converting field data and existing signal information into reliable operational models, using those models to diagnose deficiencies and evaluate timing, phasing, lane-use, geometric, and coordination improvements before field implementation.</p> <p> </p> <p> <b>What You ll Be Doing:</b> </p> <ul> <li> <p>Develop Synchro models for signalized and unsignalized intersections and coordinated arterial corridors using approved traffic counts, roadway geometry, signal timing, and field-condition information.</p> </li> <li> <p>Review and code lane configurations, turn movements, saturation flows, heavy vehicles, grades, storage lengths, pedestrian phases, phasing sequences, timings, offsets, and other model parameters.</p> </li> <li> <p>Calibrate and validate models using observed queues, travel times, field saturation conditions, cycle observations, and other available operational evidence.</p> </li> <li> <p>Use Synchro and SimTraffic to identify operational deficiencies, bottlenecks, split failures, queue spillback, progression issues, capacity constraints, and potential network interactions.</p> </li> <li> <p>Develop and test alternative timing plans, phasing strategies, cycle lengths, splits, offsets, lane-use changes, turn restrictions, channelization, and minor geometric improvements.</p> </li> <li> <p>Optimize coordinated corridor timing plans to improve progression, reduce stops and delay, and manage queues across multiple intersections.</p> </li> <li> <p>Compare alternatives using appropriate measures of effectiveness such as delay, level of service, queues, stops, travel time, v/c ratio, throughput, and progression quality.</p> </li> <li> <p>Prepare clear before-and-after model summaries, exhibits, tables, timing sheets, and technical narratives supporting recommended improvements.</p> </li> <li> <p>Work with Traffic Signal Operations Engineers to convert approved model recommendations into implementable controller timing plans and field test strategies.</p> </li> <li> <p>Support development of quick-win and longer-term corridor improvement programs by quantifying expected operational benefits and identifying constraints requiring further design.</p> </li> <li> <p>Maintain organized model files, version history, assumptions, input data, calibration notes, and model-review records.</p> </li> <li> <p>Conduct sensitivity testing where traffic demand, detector operation, signal control, or field conditions create uncertainty in expected results.</p> </li> <li> <p>Support traffic impact assessments, corridor studies, construction traffic analyses, and special-event planning where Synchro modeling is appropriate.</p> </li> <li> <p>Participate in technical reviews with senior traffic engineers and revise models based on quality-review comments and field verification.</p> </li> <li> <p>Contribute to standardized Synchro modeling procedures, templates, quality checks, and documentation practices for the project.</p> </li> </ul> <p> </p> <p> <b>What Required Skills You ll Bring:</b> </p> <ul> <li> <p>Bachelor s degree in Civil Engineering, Transportation Engineering, Traffic Engineering, or a closely related discipline.</p> </li> <li> <p>4+ years of traffic engineering experience with substantial hands-on use of Synchro and SimTraffic for intersection and corridor analysis.</p> </li> <li> <p>Demonstrated ability to build, calibrate, validate, and apply Synchro models using real field traffic data and existing signal timing information.</p> </li> <li> <p>Strong understanding of signalized intersection operations, phasing, timing, coordination, capacity analysis, saturation flow, queues, delay, and level-of-service concepts.</p> </li> <li> <p>Experience evaluating signal timing and geometric improvement alternatives and clearly explaining the operational effects of each option.</p> </li> <li> <p>Working knowledge of HCM principles and their application within Synchro analysis.</p> </li> <li> <p>Ability to review signal timing sheets, controller phasing, lane configurations, turning-movement counts, and field observations for accurate model coding.</p> </li> <li> <p>Strong analytical skills and disciplined approach to model assumptions, calibration, version control, and quality assurance.</p> </li> <li> <p>Proficiency with Microsoft Excel, Word, and PowerPoint for technical analysis and reporting.</p> </li> <li> <p>Good written and verbal communication skills in English and ability to work closely with signal operations, roadway design, and field teams.</p> </li> </ul> <p> </p> <p> <b>What Desired Skills You ll Bring:</b> </p> <ul> <li> <p>Experience modeling congested urban arterial networks in Saudi Arabia, the GCC, or other large metropolitan areas.</p> </li> <li> <p>Experience using Vissim, HCS, SIDRA, ArcGIS, or other traffic-analysis and visualization tools in addition to Synchro.</p> </li> <li> <p>Hands-on experience implementing or field-validating signal timing plans developed through Synchro analysis.</p> </li> <li> <p>Familiarity with adaptive signal systems, ATSPM data, probe travel-time data, and central traffic signal systems.</p> </li> <li> <p>Professional certification such as PTOE, PTP, or equivalent is an advantage.</p> </li> <li> <p>Arabic language skills are desirable but not required.</p> </li> </ul> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p> </p> <p> </p> <p>We truly invest and care about our employee s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest APPLY TODAY!</p> <p> </p> <p> </p> <p>Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to<span> </span> <span>https://www.parsons.com/fraudulent-recruitment/</span> .</p>