Cisco Network Engineer Jobs in Saudi

Job Purpose Responsible for managing, maintaining, and continuously improving the organization's enterprise network and Oracle Cloud Infrastructure (OCI) environment. The role ensures high availability, performance, security, and business continuity of network and cloud services while supporting day-to-day operations, infrastructure projects.<br>Job Accountabilities Manage enterprise network infrastructure. Administer and support Oracle Cloud Infrastructure (OCI) services and networking. Configure and maintain firewalls, switches, wireless networks, VPNs, internet connectivity, SIP trunks, and PBX systems. Monitor network and cloud infrastructure performance, availability, and capacity using centralized monitoring tools. Maintain network diagrams, IP addressing, technical documentation, and infrastructure inventory. Design, implement, and support network infrastructure for new offices. Ensure every site has appropriate primary and backup internet connectivity. Coordinate with service providers and vendors for technical implementation and issue resolution. Participate in infrastructure projects, technical evaluations, implementation, UAT, Go-Live, and operational handover. Support Disaster Recovery (DR) and Business Continuity (BC) planning and testing. Ensure compliance with approved IT policies, standards, and cybersecurity requirements. Prepare monthly reports covering network health, utilization, incidents, risks, and improvement recommendations. Provide second- and third-level infrastructure support for critical incidents. Participate in on-call support during major events and critical operational periods.<br>Job Requirements Bachelor’s degree in computer engineering, Information Technology, Computer Science, or a related field. 2-5 years of experience in enterprise network and infrastructure administration. Experience with Oracle Cloud Infrastructure (OCI). Certifications: CCNA (must) CCNP Enterprise (Preferred). Strong troubleshooting and analytical skills. Ability to work under pressure during critical events. Time management and problem-solving skills.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Abacus Technology is seeking a Network Administrator to manage and maintain network infrastructure in a dynamic, mission-critical environment under the US Military Training Mission (USMTM). This full-time position in the Kingdom of Saudi Arabia.</p><p>Responsibilities</p><p>Network Administration:</p><ul><li>Administer, install, configure, troubleshoot, test, and maintain network-related hardware, including HAIPE encryption devices, switches, routers, and transport devices.</li><li>Utilize network monitoring and management tools to proactively identify, troubleshoot, and resolve performance issues.</li><li>Demonstrated experience in overseeing and troubleshooting complex Local Area Networking (LAN) issues.</li><li>Configure, deploy, and manage switch stacking solutions, including Cisco StackWise and StackWise Virtual Link (SVL) technologies</li><li>Implement and troubleshoot Layer 2 network solutions, including VLAN configuration, trunking, spanning-tree protocol (STP), and inter-switch connectivity.</li><li>Configure and manage TACLANE encryptors with the Agile-VLAN feature to enable simultaneous transmission of Layer 2 and High Assurance Internet Protocol Encryptor (HAIPE) traffic, enhancing network flexibility and efficiency.</li><li>Implement and manage 802.1X port-based network access control to ensure secure user authentication and device validation.</li><li>Configure and troubleshoot MAC Authentication Bypass (MAB) for non-802.1X-compliant devices, ensuring seamless network access while maintaining security standards.</li><li>Utilize NetFlow to monitor and analyze network traffic patterns, identify bottlenecks, and detect potential security threats.</li><li>Configure and manage Quality of Service (QoS) policies at the access layer to prioritize critical traffic such as voice, video, and real-time applications.</li></ul><p>Collaboration and Troubleshooting:</p><ul><li>Coordinate with offsite service providers (e.g., WAN, Voice, WANSEC) via Remedy/Service Now ticketing system to resolve issues with DMZs, boundary routers/switches, Cisco CUBE, firewalls, IDS/IPS, VPN concentrators, and encryption devices.</li><li>Work with local base operations teams (e.g., help desk, systems, ISP/OSP) to address outages, ensuring timely restoration per established SLAs.</li><li>Troubleshoot and coordinate VTC (Video Teleconferencing) outages with offsite bridge personnel.</li></ul><p>Performance Optimization and Upgrades:</p><ul><li>Perform performance monitoring, tuning, IOS upgrades, patching, backup and recovery, and problem resolution for network and voice routers/switches.</li><li>Actively participate in the planning and design of infrastructure upgrades or enhancements.</li></ul><p>Voice and Video Systems</p><ul><li>Collaborate with the Voice Engineer to troubleshoot, configure, and maintain voice and video systems, ensuring seamless communication services.</li><li>Assist with the deployment, testing, and optimization of voice and video-related hardware and software as required.</li><li>Provide supplementary support during outages or upgrades to ensure minimal downtime</li></ul><p>Risk Management and Compliance:</p><ul><li>Assist in building, maintaining, and updating Risk Management Framework (RMF) Assessment and Authorization to Operate (ATO) packages for two ARCENT Cyber Security-administered enclaves.</li><li>Ensure compliance with DISA Security Technical Implementation Guides (STIGs), Security Content Automation Protocol (SCAP) scans, and other Security Requirements Guidance.</li></ul><p>Documentation and Reporting:</p><ul><li>Assist in developing and completing system security documentation in accordance with RMF and eMASS workflows.</li><li>Identify and report system risks related to network and voice hardware/software.</li></ul><p>Asset Management:</p><ul><li>Maintain inventory and manage life cycle replacement schedules for network infrastructure.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>4+ years experience in core network services connectivity and integration.</li><li>Must be Security+ and CCNA certified. CCNP certification desired.</li><li>Able to adhere to a disciplined troubleshooting methodology, and ensure task/mission completion, along with creating and maintaining necessary information.</li><li>Able to apply DoD and industry best practices, concerning daily network operations.</li><li>Able to analyze complex inputs and translate data into well-defined system requirements.</li><li>Comfortable interacting heavily with outside organizations, clients and end users to assess current state of systems and architecture, as well as future needs.</li><li>Able to apply DoD and industry best practices, concerning daily network operations.</li><li>Must have strong written and verbal communication skills.</li><li>Proficient in developing and maintaining detailed network diagrams, schematics, and documentation using Microsoft Visio or similar application to ensure accurate representation of the infrastructure.</li><li>Must be willing to work outside of normal business hours as needed to support unexpected issues or planned projects.</li><li>Must have a valid driver s license.</li><li>Must be a US citizen, hold a current Secret clearance, and be willing to live and work in the Kingdom of Saudi Arabia.</li><li>Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</li><li>EOE/M/F/Vet/Disabled</li></ul><p></p></section>

We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment.<br>We are looking for a Saudi Infrastructure Specialist to join our team. The ideal candidate will have solid hands-on experience across IT infrastructure, including networks, servers, firewalls, storage, backup systems, and ITSM environments, with a strong focus on service availability, security, and operational excellence.<br>Key Responsibilities Install, configure, and maintain IT infrastructure, including servers, storage systems, and network devices. Monitor and troubleshoot LAN/WAN performance and improve service quality. Manage firewalls and security appliances, including associated licenses such as Palo Alto. Track and manage software and hardware license renewals. Perform regular backups and support disaster recovery procedures. Provide infrastructure-level support to the Service Desk team. Manage infrastructure tickets through ITSM systems such as Manage Engine, ensuring compliance with agreed SLAs. Prepare technical reports covering infrastructure performance and KPIs. Apply cybersecurity standards and internal security policies. Participate in infrastructure upgrade and improvement projects. Ensure compliance with contractual requirements and agreed timelines/KPIs.<br>Requirements Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field.3–5 years of relevant IT infrastructure experience covering networks, servers, and security systems. Strong knowledge of networks, firewalls, storage, backup systems, and infrastructure troubleshooting. Familiarity with ITSM platforms such as Manage Engine. Previous experience in managed services contracts or the government sector is preferred. Strong understanding of cybersecurity standards and practices. Saudi National.<br>Preferred Certifications CCNA / CCNP, PCNSE (Palo Alto), Comp TIA Network+ / Security+, MCSA / MCSE, or equivalent certifications are preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Perform routine maintenance of cybersecurity systems such as: </li><li>Endpoint Protection / EDR platforms </li><li>Firewalls, IPS/IDS </li><li>Email security gateways </li><li>SIEM collectors and sensors </li><li>Ensure all systems are operational, updated, and properly configured</li><li>Patch &amp; Vulnerability Management</li><li>Apply <b>OS patches and security updates</b> for: </li><li>Security appliances (virtual/physical) </li><li>Supporting servers (Windows/Linux) </li><li>Track patch status and report compliance </li><li>Support vulnerability remediation by: </li><li>Validating patches </li><li>Coordinating with system owners</li><li>Firewall &amp; Security Policy Administration</li><li>Implement and update <b>firewall rules</b> based on approved requests </li><li>Validate rule changes against security standards (least privilege, segmentation) </li><li>Perform periodic review of rules (cleanup, unused rules identification) </li><li>Maintain documentation of all changes</li><li>Backup &amp; Recovery Operations</li><li>Execute and monitor backup processes for cybersecurity systems:</li><li>Config backups (firewalls, EDR, SIEM)</li><li>Log retention systems</li><li>Perform periodic restoration testing to ensure recoverability</li><li>Maintain backup schedules and integrity checks</li><li>System Hardening &amp; Configuration Management</li><li>Apply baseline hardening standards (e.g., CIS benchmarks)</li><li>Ensure secure configurations for:</li><li>Operating systems</li><li>Security tools</li><li>Monitor configuration drift and remediate deviations</li><li>Monitoring &amp; Health Checks</li><li>Conduct daily checks on:</li><li>System availability</li><li>Agent/sensor health (EDR, SIEM collectors)</li><li>Generate health reports and escalate issues</li><li>Support alert triage when related to infrastructure failures</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Bachelor’s degree in:</p><ul><li>Cybersecurity, Information Security, Computer Science, or related field</li><li>(or equivalent practical experience)</li><li>Role includes but not limited to:</li><li>IT infrastructure, system administration, or cybersecurity operations</li><li>Hands-on exposure to:</li><li>Windows/Linux administration</li><li>Basic networking and security tools</li><li>Technical Skills (Mandatory)</li><li>Operating Systems:</li><li>Windows Server (patching, basic administration)</li><li>Linux (basic commands, updates, services)</li><li>Networking:</li><li>TCP/IP fundamentals</li><li>Firewall concepts (NAT, ACLs, ports)</li><li>Security Tools (basic exposure):</li><li>EDR / Antivirus platforms</li><li>Firewalls (e.g., Fortinet, Palo Alto Networks)</li><li>Backup concepts and tools</li><li>Basic scripting (PowerShell or Bash preferred)</li><li>Certifications (Preferred)</li><li>Entry-level certifications such as:</li><li>CompTIA Security+</li><li>Cisco CCNA (or equivalent)</li><li>Any vendor-specific certification in security platforms is a plus</li><li>Core Competencies</li><li>Strong attention to detail (critical for rule changes and patching)</li><li>Operational discipline and adherence to procedures</li><li>Basic troubleshooting and analytical thinking</li><li>Ability to follow structured processes (SOPs, runbooks)</li><li>Communication skills for coordination with SOC and IT teams</li></ul><p> </p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br><b>Essential Job Functions:</b> • Provide technical support in infrastructure services, responding to issues and assisting in tasks. • Contribute to infrastructure projects and tasks under supervision. • Participate in the monitoring and basic troubleshooting of infrastructure systems. • Work with the team to address infrastructure-related challenges and meet departmental needs. • Support the development of infrastructure documentation, including incident logs and records. • Continue to develop and enhance technical skills. • Apply problem-solving abilities to address infrastructure issues. • Follow established best practices and standards in infrastructure service delivery.<br><b>Basic Qualifications:</b> • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 2+ years of relevant work experience • Proven experience in infrastructure technology analysis • Proficiencies in data analysis and problem-solving • A continuous learner that stays abreast with industry knowledge and technology <b>Other Qualifications:</b> • An advanced degree in a relevant field is a plus • Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus<p><span>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.</span></p><br><p><b><span>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.&nbsp;More information on employment scams is available</span></b>&nbsp;<span>here</span><span><b><i>.</i></b></span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

We have a new opportunity for "NOC Engineer " with our client. Interested candidates send me your CV to prave.p@lancesoft.com<br>Title : NOC Engineer Duration : Permanent Location : Jeddah, KSA<br>Network Monitoring & Event Handling Monitor signaling pathways, routing behavior, SIM flows, OSS hooks, and cross‑core interactions impacting satellite service.<br>Qualifications Education Bachelor’s degree in Telecommunications, Computer Science, Electronics, or related technical field. Certifications in networking (CCNA, CCNP, JNCIA, JNCIS) or telecom operations are advantageous. Experience2–5 years in NOC operations, telecom monitoring, satellite operations, or core‑network support. Experience working with signaling flows, routing tables, authentication paths, or mobile‑core elements. Hands‑on exposure to multi‑vendor NOC operations, incident workflows, and partner escalations.<br>Required Technical Expertise Strong understanding of signaling (e.g., Diameter, SIP, NAS), routing fundamentals, and core‑network behavior. Knowledge of telecom connectivity flows (SIM activation, attach procedures, mobility, authentication). Experience analyzing logs, traces, routing tables, and event correlations across network elements. Familiarity with OSS/NMS tools, alarms, KPIs, dashboards, and monitoring platforms. Basic understanding of satellite network components, gateways, or hybrid RAN‑core flows is a plus. Hands‑on with Linux, basic scripting (Python/Bash), and troubleshooting tools.<br>Professional Skills Strong analytical skills and ability to diagnose issues under time pressure. Excellent communication for coordination with internal teams and partner NOCs. High attention to detail with disciplined documentation and tracking. Adaptability to shift‑based schedules and fast‑paced incident environments. Team‑oriented mindset with strong ownership of incident resolution and service quality.<br>Technology Proficiency NOC and OSS/NMS tools (Zabbix, Grafana, Prometheus, Datadog, Solar Winds, or similar). Logging tools (Elastic, Splunk, Kibana) and packet analysis tools (Wireshark). Ticketing/ITSM tools (Service Now, Jira, Remedy). Basic scripting and automation familiarity (Python, Bash). Strong working knowledge of Excel, dashboards, and documentation tools.<br>Interested candidates send me your CV with below details. Expected salary:Notice Period:Current Location:Citizen / Visa Status / Work Permit:

We have a new opportunity for "NOC Engineer " with our client. Interested candidates send me your CV to prave.p@lancesoft.com<br>Title : NOC Engineer Duration : Permanent Location : Jeddah, KSA<br>Network Monitoring & Event Handling Monitor signaling pathways, routing behavior, SIM flows, OSS hooks, and cross‑core interactions impacting satellite service.<br>Qualifications Education Bachelor’s degree in Telecommunications, Computer Science, Electronics, or related technical field. Certifications in networking (CCNA, CCNP, JNCIA, JNCIS) or telecom operations are advantageous. Experience2–5 years in NOC operations, telecom monitoring, satellite operations, or core‑network support. Experience working with signaling flows, routing tables, authentication paths, or mobile‑core elements. Hands‑on exposure to multi‑vendor NOC operations, incident workflows, and partner escalations.<br>Required Technical Expertise Strong understanding of signaling (e.g., Diameter, SIP, NAS), routing fundamentals, and core‑network behavior. Knowledge of telecom connectivity flows (SIM activation, attach procedures, mobility, authentication). Experience analyzing logs, traces, routing tables, and event correlations across network elements. Familiarity with OSS/NMS tools, alarms, KPIs, dashboards, and monitoring platforms. Basic understanding of satellite network components, gateways, or hybrid RAN‑core flows is a plus. Hands‑on with Linux, basic scripting (Python/Bash), and troubleshooting tools.<br>Professional Skills Strong analytical skills and ability to diagnose issues under time pressure. Excellent communication for coordination with internal teams and partner NOCs. High attention to detail with disciplined documentation and tracking. Adaptability to shift‑based schedules and fast‑paced incident environments. Team‑oriented mindset with strong ownership of incident resolution and service quality.<br>Technology Proficiency NOC and OSS/NMS tools (Zabbix, Grafana, Prometheus, Datadog, Solar Winds, or similar). Logging tools (Elastic, Splunk, Kibana) and packet analysis tools (Wireshark). Ticketing/ITSM tools (Service Now, Jira, Remedy). Basic scripting and automation familiarity (Python, Bash). Strong working knowledge of Excel, dashboards, and documentation tools.<br>Interested candidates send me your CV with below details. Expected salary:Notice Period:Current Location:Citizen / Visa Status / Work Permit:

We have a new opportunity for "NOC Engineer " with our client. Interested candidates send me your CV to prave.p@lancesoft.com<br>Title : NOC Engineer Duration : Permanent Location : Jeddah, KSA<br>Network Monitoring & Event Handling Monitor signaling pathways, routing behavior, SIM flows, OSS hooks, and cross‑core interactions impacting satellite service.<br>Qualifications Education Bachelor’s degree in Telecommunications, Computer Science, Electronics, or related technical field. Certifications in networking (CCNA, CCNP, JNCIA, JNCIS) or telecom operations are advantageous. Experience2–5 years in NOC operations, telecom monitoring, satellite operations, or core‑network support. Experience working with signaling flows, routing tables, authentication paths, or mobile‑core elements. Hands‑on exposure to multi‑vendor NOC operations, incident workflows, and partner escalations.<br>Required Technical Expertise Strong understanding of signaling (e.g., Diameter, SIP, NAS), routing fundamentals, and core‑network behavior. Knowledge of telecom connectivity flows (SIM activation, attach procedures, mobility, authentication). Experience analyzing logs, traces, routing tables, and event correlations across network elements. Familiarity with OSS/NMS tools, alarms, KPIs, dashboards, and monitoring platforms. Basic understanding of satellite network components, gateways, or hybrid RAN‑core flows is a plus. Hands‑on with Linux, basic scripting (Python/Bash), and troubleshooting tools.<br>Professional Skills Strong analytical skills and ability to diagnose issues under time pressure. Excellent communication for coordination with internal teams and partner NOCs. High attention to detail with disciplined documentation and tracking. Adaptability to shift‑based schedules and fast‑paced incident environments. Team‑oriented mindset with strong ownership of incident resolution and service quality.<br>Technology Proficiency NOC and OSS/NMS tools (Zabbix, Grafana, Prometheus, Datadog, Solar Winds, or similar). Logging tools (Elastic, Splunk, Kibana) and packet analysis tools (Wireshark). Ticketing/ITSM tools (Service Now, Jira, Remedy). Basic scripting and automation familiarity (Python, Bash). Strong working knowledge of Excel, dashboards, and documentation tools.<br>Interested candidates send me your CV with below details. Expected salary:Notice Period:Current Location:Citizen / Visa Status / Work Permit:

We have a new opportunity for "NOC Engineer " with our client. Interested candidates send me your CV to prave.p@lancesoft.com<br>Title : NOC Engineer Duration : Permanent Location : Jeddah, KSA<br>Network Monitoring & Event Handling Monitor signaling pathways, routing behavior, SIM flows, OSS hooks, and cross‑core interactions impacting satellite service.<br>Qualifications Education Bachelor’s degree in Telecommunications, Computer Science, Electronics, or related technical field. Certifications in networking (CCNA, CCNP, JNCIA, JNCIS) or telecom operations are advantageous. Experience2–5 years in NOC operations, telecom monitoring, satellite operations, or core‑network support. Experience working with signaling flows, routing tables, authentication paths, or mobile‑core elements. Hands‑on exposure to multi‑vendor NOC operations, incident workflows, and partner escalations.<br>Required Technical Expertise Strong understanding of signaling (e.g., Diameter, SIP, NAS), routing fundamentals, and core‑network behavior. Knowledge of telecom connectivity flows (SIM activation, attach procedures, mobility, authentication). Experience analyzing logs, traces, routing tables, and event correlations across network elements. Familiarity with OSS/NMS tools, alarms, KPIs, dashboards, and monitoring platforms. Basic understanding of satellite network components, gateways, or hybrid RAN‑core flows is a plus. Hands‑on with Linux, basic scripting (Python/Bash), and troubleshooting tools.<br>Professional Skills Strong analytical skills and ability to diagnose issues under time pressure. Excellent communication for coordination with internal teams and partner NOCs. High attention to detail with disciplined documentation and tracking. Adaptability to shift‑based schedules and fast‑paced incident environments. Team‑oriented mindset with strong ownership of incident resolution and service quality.<br>Technology Proficiency NOC and OSS/NMS tools (Zabbix, Grafana, Prometheus, Datadog, Solar Winds, or similar). Logging tools (Elastic, Splunk, Kibana) and packet analysis tools (Wireshark). Ticketing/ITSM tools (Service Now, Jira, Remedy). Basic scripting and automation familiarity (Python, Bash). Strong working knowledge of Excel, dashboards, and documentation tools.<br>Interested candidates send me your CV with below details. Expected salary:Notice Period:Current Location:Citizen / Visa Status / Work Permit:

We have a new opportunity for "NOC Engineer " with our client. Interested candidates send me your CV to prave.p@lancesoft.com<br>Title : NOC Engineer Duration : Permanent Location : Jeddah, KSA<br>Network Monitoring & Event Handling Monitor signaling pathways, routing behavior, SIM flows, OSS hooks, and cross‑core interactions impacting satellite service.<br>Qualifications Education Bachelor’s degree in Telecommunications, Computer Science, Electronics, or related technical field. Certifications in networking (CCNA, CCNP, JNCIA, JNCIS) or telecom operations are advantageous. Experience2–5 years in NOC operations, telecom monitoring, satellite operations, or core‑network support. Experience working with signaling flows, routing tables, authentication paths, or mobile‑core elements. Hands‑on exposure to multi‑vendor NOC operations, incident workflows, and partner escalations.<br>Required Technical Expertise Strong understanding of signaling (e.g., Diameter, SIP, NAS), routing fundamentals, and core‑network behavior. Knowledge of telecom connectivity flows (SIM activation, attach procedures, mobility, authentication). Experience analyzing logs, traces, routing tables, and event correlations across network elements. Familiarity with OSS/NMS tools, alarms, KPIs, dashboards, and monitoring platforms. Basic understanding of satellite network components, gateways, or hybrid RAN‑core flows is a plus. Hands‑on with Linux, basic scripting (Python/Bash), and troubleshooting tools.<br>Professional Skills Strong analytical skills and ability to diagnose issues under time pressure. Excellent communication for coordination with internal teams and partner NOCs. High attention to detail with disciplined documentation and tracking. Adaptability to shift‑based schedules and fast‑paced incident environments. Team‑oriented mindset with strong ownership of incident resolution and service quality.<br>Technology Proficiency NOC and OSS/NMS tools (Zabbix, Grafana, Prometheus, Datadog, Solar Winds, or similar). Logging tools (Elastic, Splunk, Kibana) and packet analysis tools (Wireshark). Ticketing/ITSM tools (Service Now, Jira, Remedy). Basic scripting and automation familiarity (Python, Bash). Strong working knowledge of Excel, dashboards, and documentation tools.<br>Interested candidates send me your CV with below details. Expected salary:Notice Period:Current Location:Citizen / Visa Status / Work Permit:

Job Title - NOC Engineer Location - Jeddah KSADuration - Permanent<br>Qualifications Education Bachelor’s degree in Telecommunications, Computer Science, Electronics, or related technical field. Certifications in networking (CCNA, CCNP, JNCIA, JNCIS) or telecom operations are advantageous. Experience2–5 years in NOC operations, telecom monitoring, satellite operations, or core‑network support. Experience working with signaling flows, routing tables, authentication paths, or mobile‑core elements. Hands‑on exposure to multi‑vendor NOC operations, incident workflows, and partner escalations. Required Technical Expertise Strong understanding of signaling (e.g., Diameter, SIP, NAS), routing fundamentals, and core‑network behavior. Knowledge of telecom connectivity flows (SIM activation, attach procedures, mobility, authentication). Experience analyzing logs, traces, routing tables, and event correlations across network elements. Familiarity with OSS/NMS tools, alarms, KPIs, dashboards, and monitoring platforms. Basic understanding of satellite network components, gateways, or hybrid RAN‑core flows is a plus. Hands‑on with Linux, basic scripting (Python/Bash), and troubleshooting tools. Professional Skills Strong analytical skills and ability to diagnose issues under time pressure. Excellent communication for coordination with internal teams and partner NOCs. High attention to detail with disciplined documentation and tracking. Adaptability to shift‑based schedules and fast‑paced incident environments. Team‑oriented mindset with strong ownership of incident resolution and service quality. Technology Proficiency NOC and OSS/NMS tools (Zabbix, Grafana, Prometheus, Datadog, Solar Winds, or similar). Logging tools (Elastic, Splunk, Kibana) and packet analysis tools (Wireshark). Ticketing/ITSM tools (Service Now, Jira, Remedy). Basic scripting and automation familiarity (Python, Bash). Strong working knowledge of Excel, dashboards, and documentation tools.<br>Physical Requirements Ability to work in a shift‑based NOC environment, including nights or weekends based on rotation. Ability to remain attentive during extended monitoring sessions and incident bridges. Occasional travel for training, partner coordination, or operational readiness activities.

Important — please read before applying<br><br> You must currently be based in the KSA on a valid residence or employment visa. Candidates based outside the KSA will not be considered Monthly salary for this role is SAR 8,000-12,000. If your expectations are significantly above this range, please consider whether this role is right for you before applying All free-text application questions require a minimum of 2-3 sentences. Single-word or numeric answers will result in automatic disqualification<br><br>About Purple Rock IT Solutions<br><br>Purple Rock IT Solutions is an IT infrastructure, networking, and systems integration company delivering enterprise IT solutions, managed services, and large-scale event technology deployments across the UAE and Saudi Arabia. Our projects range from corporate offices and managed IT environments to international events, exhibitions, sporting venues, and temporary network deployments.<br><br>We are looking for a hands-on Network Engineer who is equally comfortable on a project site at 11pm during an event build-up as they are configuring a Forti Gate firewall for an MSP client the next morning. This is a field-heavy, deployment-focused role and is not suitable for candidates seeking purely desk-based, NOC-only, or remote positions.<br><br>You will work across two environments:<br><br> MSP clients — ongoing support, configuration, monitoring, and troubleshooting for a portfolio of corporate clients across the UAE Event & project deployments — design, deploy, operate, and decommission temporary network infrastructure for exhibitions, conferences, sporting events, and activations, often under tight timelines and high-pressure conditions<br><br>Requirements<br><br>Mandatory technical requirements<br><br>Candidates without the following will not be progressed:<br><br> Hands-on experience configuring and deploying Fortinet Forti Gate firewalls (VPN, firewall policies, NAT, SD-WAN). Please specify which models you have worked with Hands-on experience deploying and managing Ubiquiti Uni Fi wireless networks, including Uni Fi controllers, APs, and switching. Please specify your largest deployment Confirmed, documentable event or temporary network deployment experience — see application form requirement below Currently based in the KSA on a valid visa with the right to work<br><br>Network infrastructure<br><br> Configure, deploy, and maintain LAN, WAN, and wireless network infrastructure Install, configure, and troubleshoot switches, routers, firewalls, access points, and related network services Manage routing, switching, firewall, VPN, and wireless environments across MSP client sites Perform firmware upgrades, security updates, preventive maintenance, and optimisation activities<br><br>Event network support<br><br> Deploy and manage enterprise wireless and wired networks for large-scale events (500-20,000+ users), including exhibitions, sporting events, conferences, and activations Configure high-density Uni Fi or equivalent wireless deployments with proper VLAN segmentation and guest isolation Set up bonded cellular and SD-WAN uplinks using Peplink or equivalent for event connectivity and failover Monitor bandwidth utilisation and network performance during live events Provide on-site support during build-up, live operations, and de-rig — including evenings, weekends, and public holidays Troubleshoot network issues calmly and effectively under time-critical, high-visibility conditions<br><br>Troubleshooting & MSP support<br><br> Diagnose and resolve network connectivity, performance, and security issues for MSP clients Perform root cause analysis for recurring incidents and implement permanent corrective actions Support MSP clients through remote and on-site troubleshooting Participate in escalation support for critical incidents and service outages<br><br>Project delivery<br><br> Support network implementation, migration, expansion, and infrastructure upgrade projects Participate in site surveys, wireless heatmap surveys (Ekahau or equivalent), and solution deployment Work closely with project managers, technical teams, and vendors<br><br>Documentation<br><br> Create and maintain network diagrams using Microsoft Visio Document configurations, IP schemes, topology diagrams, and SOPs Prepare technical reports and change records<br><br>Requirements<br><br> 2-4 years of experience in network deployment and support Diploma or Bachelor's Degree in IT, Networking, Computer Science, or related field Strong understanding of TCP/IP, subnetting, routing, switching, VLANs, STP, DHCP, DNS, NAT, and VPN Proven ability to work independently under pressure with minimal supervision Genuine willingness to work evenings, weekends, and public holidays for event and project work Valid KSA residence or employment visa — no relocation or visa sponsorship for overseas candidates<br><br>Preferred Qualifications & Experience<br><br> Fortinet NSE / FCP certification Experience with Cisco/Meraki, Aruba, Peplink, Sophos, or Ruijie solutions Wireless heatmap survey experience using Ekahau or Net Spot Experience in MSP environments managing multiple clients simultaneously Event network deployment experience at scale (500+ users) CCNA/CCNP, Ubiquiti UEWA, or Peplink certifications are an advantage<br><br>Benefits<br><br> Exposure to high-profile events and infrastructure projects across the UAE and KSA Training and certification sponsorship (Fortinet NSE, Ubiquiti, Peplink, Ekahau) Career growth within a fast-growing systems integration and MSP company A hands-on technical environment — no bureaucracy, direct project ownership

Job Summary The IT Manager – Infrastructure, Network & Data Center is responsible for overseeing the organization’s core IT infrastructure, including networks, servers, storage, and data center operations. This role ensures high availability, performance, security, and scalability of IT systems while aligning with business objectives. Key Responsibilities Infrastructure Management Design, implement, and maintain IT infrastructure (servers, storage, virtualization, cloud platforms). Ensure system availability, performance, and reliability through proactive monitoring and maintenance. Manage backup, disaster recovery (DR), and business continuity plans (BCP). Lead infrastructure upgrades, migrations, and optimization initiatives. Network Management Oversee LAN, WAN, Wi-Fi, and VPN infrastructure. Ensure network security, performance, and uptime. Manage firewalls, routers, switches, and load balancers. Monitor network traffic, troubleshoot issues, and implement improvements. Ensure network scalability to support business growth. Data Center Operations Manage on-premises and/or hybrid data center environments. Ensure proper power, cooling, and physical security standards. Monitor server capacity, storage utilization, and hardware lifecycle. Coordinate with vendors for hardware procurement and maintenance. Security & Compliance Implement IT security policies, standards, and best practices. Ensure compliance with relevant frameworks (ISO 27001, NIST, etc.). Manage access controls, patching, and vulnerability management. Respond to security incidents and coordinate remediation efforts. Team & Vendor Management Lead and mentor infrastructure and network teams. Manage external vendors, service providers, and SLAs. Plan and allocate resources effectively across projects and operations. Project & Strategy Develop IT infrastructure roadmaps aligned with business goals. Lead technology transformation initiatives (cloud adoption, automation). Manage budgets for infrastructure and data center operations. Required Qualifications Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred).7+ years of experience in IT infrastructure and network management.3+ years in a managerial or leadership role. Technical Skills Strong knowledge of:Network technologies (TCP/IP, DNS, DHCP, routing/switching) Data center operations and architecture Virtualization (VMware, Hyper-V) Cloud platforms (Azure, AWS, or GCP) Storage systems and backup solutions Security technologies (firewalls, IDS/IPS, endpoint security) Certifications (Preferred) Cisco (CCNP/CCIE) Microsoft (Azure/Azure Architect) VMware (VCP) ITILCISSP or equivalent (for security focus) Soft Skills Strong leadership and team management Problem-solving and decision-making Communication and stakeholder management Strategic thinking and planning KPIs / Success Metrics Infrastructure uptime and availability (SLA compliance) Network performance and incident response time Security incident reduction Project delivery within scope, time, and budget Cost optimization and efficiency improvements

<h3 >About the Role: Network Asst Analyst</h3> <p >PepsiCo is seeking a <strong >Network Asst Analyst</strong> to join its team in the Eastern region of Saudi Arabia, with primary locations in Dammam and Riyadh. This full-time position is central to ensuring the stability and effective delivery of IT Field Service operations across Saudi Snacks Foods locations.</p> <h3 >Role Context and Scope</h3> <p >The Network Asst Analyst drives Field Service operations for Saudi Snacks Foods, encompassing two manufacturing locations and the Executive Leadership based in the Riyadh Head Office. The role involves close collaboration with Sector/Global IT support teams and external third-party providers to meet defined Service Levels and customer expectations, while maintaining the stability of the IT Infrastructure. This position serves as the primary escalation point for the Saudi Snacks Foods user community and includes involvement in various IT projects.</p> <h3 >Key Responsibilities</h3> <ul > <li >Deliver a high standard of customer service to IT customers and vendors, ensuring compliance with IT policies and procedures.</li> <li >Manage Field Services tickets, prioritizing incidents and requests based on urgency and impact, then allocating them or escalating to backline teams as needed.</li> <li >Track the progress of Field Services tickets and resolve roadblocks to ensure timely and effective resolution in line with SLAs and quality standards.</li> <li >Collaborate with the IT operations team to enhance operational stability across SSFL applications and infrastructure.</li> <li >Provide regular management updates to stakeholders regarding the service availability of IT services.</li> <li >Support the broader IT team in the successful delivery of IT and business projects.</li> <li >Participate in investigations of Critical Incidents and implement workarounds to minimize business impact.</li> <li >Maintain the health of infrastructure systems, ensuring upgrades and patches are current.</li> <li >Manage and collaborate with third-party suppliers to ensure service quality meets expectations.</li> <li >Review and approve Network Low-Level Designs (LLD).</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Bachelor's degree in Computer Science or a related field.</li> <li >Valid CCNA or CCNP certification.</li> <li >A minimum of 5 years of related IT business work experience within a large-scale corporate environment.</li> <li >Experience with ITIL and a Service Delivery qualification.</li> </ul> <h3 >Required Skills and Attributes</h3> <p >The successful candidate will demonstrate strong communication skills, an ability to prioritize workload effectively, and the capacity to liaise with individuals across all functions and levels of the PepsiCo business. A strong customer-facing approach is essential for this role, which involves project work.</p> <h3 >Work Environment and Location</h3> <p >This is a full-time position based in the Eastern region of Saudi Arabia, primarily serving locations in Dammam and Riyadh. The role operates within a dynamic corporate IT environment, requiring interaction with various internal and external stakeholders.</p>

Abunayyan Holding is a leading Saudi Arabian conglomerate with a diverse portfolio spanning multiple sectors, including water, energy, and telecommunications. Established in 1955, the company is committed to innovation and excellence, providing sustainable solutions that meet the needs of its customers and contribute to the development of the Kingdom. With a strong emphasis on quality and efficiency, Abunayyan Holding plays a crucial role in shaping the future of various industries in Saudi Arabia and beyond.<br>We are seeking a highly skilled Senior Network & Security Engineer to design, implement, and maintain our enterprise network infrastructure. The ideal candidate will have extensive experience in network security, wireless LAN, voice communications, and next-generation firewalls. You will play a key role in ensuring network reliability, security, and performance while leading infrastructure projects.<br>Key Responsibilities:<br>Design, deploy, and manage enterprise LAN/WAN, Wireless (Aruba), and Voice Communication systems. Configure and maintain Aruba switches, access points, and Next-Generation Firewalls (NGFW). Implement and optimize SD-WAN solutions to enhance network performance. Monitor network security, troubleshoot issues, and ensure compliance with best practices. Lead infrastructure projects, including upgrades, migrations, and new deployments. Collaborate with IT teams to integrate Zscaler, WAF, Avaya, and CCTV solutions (preferred). Provide technical guidance and mentorship to junior engineers. Document network configurations, policies, and procedures.<br>Qualifications: <br>At least one professional network or security certification (e.g., CCNA, CCNP, Aruba ACMP/ACSP, NSE4, etc.). Minimum of 4 years in network, security, Wireless LAN, or voice communication. Technical Expertise:At least 2 years of hands-on experience with Aruba switches and Aruba access points. At least 1 year of experience with Next Generation Firewalls and SD-WAN technologies Strong knowledge of routing protocols (BGP, OSPF), VLANs, VPNs, and network security best practices. Experience with Zscaler, Web Application Firewall (WAF), Avaya, CCTV systems. Background in implementing infrastructure projects. Strong problem-solving abilities and analytical thinking. Excellent verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and maintain the hotel's IT infrastructure, including servers, workstations, network equipment, Wi-Fi, and internet connectivity. Ensure the continuous operation of hotel systems, including PMS, POS, reservation systems, key card systems, accounting software, and other hospitality applications. Monitor system performance and resolve hardware, software, and network issues promptly. Implement and maintain cybersecurity measures, including antivirus protection, firewalls, data backup, disaster recovery, and access controls. Manage user accounts, email systems, and permissions for all employees. Coordinate with software and hardware vendors for installation, maintenance, upgrades, and support. Plan and execute IT projects, including system upgrades, new technology implementations, and infrastructure improvements. Maintain inventory of IT assets, software licenses, and equipment. Develop and maintain IT policies, procedures, and documentation. Provide technical support and training to hotel staff. Ensure compliance with data privacy regulations and company information security standards. Monitor and manage IT budgets, maintenance contracts, and procurement of IT equipment. Support conference and meeting technology, including audiovisual equipment and presentation systems. Ensure business continuity through regular data backups and disaster recovery testing. Stay informed about emerging technologies and recommend improvements that enhance hotel operations and guest experience.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 5 years of IT experience, with at least 2 years in a managerial or supervisory role. Experience in the hospitality industry is preferred. Strong knowledge of Windows Server, Microsoft 365, Active Directory, networking, virtualization, and cloud services. Experience with hotel systems such as PMS, POS, door lock systems, IPTV, and CCTV is an advantage. Knowledge of cybersecurity principles and best practices. Professional certifications such as CompTIA Network+, Security+, Microsoft, Cisco (CCNA), or ITIL are desirable.</p><p></p></section>

Job Description<br>1. Cybersecurity Systems Maintenance Perform routine maintenance of cybersecurity systems such as:Endpoint Protection / EDR platforms Firewalls, IPS/IDSEmail security gateways SIEM collectors and sensors Ensure all systems are operational, updated, and properly configured.2. Patch & Vulnerability Management Apply OS patches and security updates for:Security appliances (virtual/physical) Supporting servers (Windows/Linux) Track patch status and report compliance. Support vulnerability remediation by:Validating patches Coordinating with system owners3. Firewall & Security Policy Administration Implement and update firewall rules based on approved requests. Validate rule changes against security standards (least privilege, segmentation). Perform periodic review of rules (cleanup, unused rules identification). Maintain documentation of all changes.4. Backup & Recovery Operations Execute and monitor backup processes for cybersecurity systems:Config backups (firewalls, EDR, SIEM) Log retention systems Perform periodic restoration testing to ensure recoverability. Maintain backup schedules and integrity checks.5. System Hardening & Configuration Management Apply baseline hardening standards (e.g., CIS benchmarks). Ensure secure configurations for:Operating systems Security tools Monitor configuration drift and remediate deviations.6. Monitoring & Health Checks Conduct daily checks on:System availability Agent/sensor health (EDR, SIEM collectors) Generate health reports and escalate issues. Support alert triage when related to infrastructure failures.<br>Qualification<br>Bachelor’s degree in:Cybersecurity, Information Security, Computer Science, or related field(or equivalent practical experience) Experience Required – 1-3 years Role includes but not limited to:IT infrastructure, system administration, or cybersecurity operations Hands-on exposure to:Windows/Linux administration Basic networking and security tools Technical Skills (Mandatory) Operating Systems:Windows Server (patching, basic administration) Linux (basic commands, updates, services) Networking:TCP/IP fundamentals Firewall concepts (NAT, ACLs, ports) Security Tools (basic exposure):EDR / Antivirus platforms Firewalls (e.g., Fortinet, Palo Alto Networks) Backup concepts and tools Basic scripting:Power Shell or Bash preferred Certifications (Preferred) Entry-level certifications such as:Comp TIA Security+Cisco CCNA (or equivalent) Any vendor-specific certification in security platforms is a plus Core Competencies Strong attention to detail (critical for rule changes and patching) Operational discipline and adherence to procedures Basic troubleshooting and analytical thinking Ability to follow structured processes (SOPs, runbooks) Communication skills for coordination with SOC and IT teams

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Smart Technology Solutions is a Saudi-based technology solutions provider delivering IT infrastructure, systems integration, and business technology services to public and private sector clients.<br> Working across the Information Technology and Services sector, the company supports organizations with reliable, practical technology environments that connect infrastructure, communications, and business operations.<br> This role offers the opportunity to contribute to the delivery of network and infrastructure projects that support essential client environments.<br> You will work across implementation and integration activities, partnering with project stakeholders to help ensure systems are configured effectively, installed to plan, and handed over with the right technical documentation in place.<br> Responsibilities Implement and configure network infrastructure, including switches, wireless access points, VOIP, CCTV, access control and related systems.<br> Perform network configuration including VLANs, IP addressing, routing, switching, and basic firewall configurations.<br> Participate in site surveys and review project requirements, drawings, and BOQs.<br> Supervise and coordinate installation activities with vendors, contractors, and other project teams.<br> Troubleshoot network and infrastructure issues during project implementation.<br> Support the implementation and integration of systems such as CCTV, Access Control, IP Telephony, Wi-Fi, Meeting Room &amp; AV Solutions, Digital Signage, and other ELV / ICT systems.<br> Perform testing, commissioning, snagging, and project handover activities.<br> Prepare and maintain technical documentation, including network diagrams, IP/VLAN plans, configurations, and As-Built documentation.<br> A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.<br> Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.<br> Supportive &amp; collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.<br> A space for every personality: Love socializing?<br> You’ll thrive in our lively environment where conversation and connection are key.<br> Prefer quiet focus?<br> We’ve got dedicated Focus Rooms perfect for deep work.<br> Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.<br> Bachelor’s degree in Communication Engineering, Computer Engineering, Electronics Engineering, or a related field.<br> 0–2 years of experience in Network / IT Infrastructure Projects.<br> Strong knowledge of VLANs, Switching and basic Routing, with familiarity with TCP/IP and Subnetting preferred.<br> Hands-on experience with managed Layer 2 / Layer 3 switches.<br> Good understanding of Wi-Fi networks, PoE, Fiber Optics, SFPs, and structured cabling.<br> Basic knowledge of Firewalls, NAT, and VPN technologies.<br> Ability to read network diagrams, technical drawings, and project documentation.<br> Good communication skills and ability to coordinate with clients, vendors, consultants, and internal teams.<br> Eligible to work in Saudi Arabia.<br> Preferred Qualifications Experience with networking platforms such as Cisco, Aruba, Fortinet, Huawei, HPE, or equivalent is preferred.<br> CCNA or equivalent networking knowledge is highly preferred.<br> Vendor certifications such as Cisco, Aruba, Fortinet, or Huawei are considered a plus.<br> Previous experience with ELV / ICT system integration is an advantage.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Responsibilities</p><ul><li>Provide expert technical support in infrastructure services, responding to complex issues and inquiries.</li><li>Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.</li><li>Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance.</li><li>Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.</li><li>Participate in the development of infrastructure documentation, including incident reports and configuration details.</li><li>Apply deep technical knowledge to address complex infrastructure-related problems.</li><li>Follow established best practices and standards in infrastructure service delivery.</li><li>Apply critical thinking and technical skills to find solutions to infrastructure issues.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in a relevant field or equivalent combination of education and experience Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role Proven experience in infrastructure technology analysis Proficiencies in data analysis and problem-solving A continuous learner that stays abreast with industry knowledge and technology</p><p>An advanced degree in a relevant field is a plus. Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>MEET THE TEAM</b></p><br><br><br><p>Join the Renewals team within Cisco's Customer Success organization—one of our fastest-growing and most diverse sales teams. We are committed to driving profitable growth by connecting customers with transformative Cisco solutions. Our award-winning, creative, and flexible environment empowers team members to excel and adapt quickly to market changes while giving back to local communities. The team collaborates closely with Renewals Specialists, customers, partners, and cross-functional groups such as sales, engineering, marketing, and operations. Early and ongoing engagement with customers and partners—often starting over a year before renewal—is key to addressing technology challenges, mitigating risks, and enhancing the product experience. By building strong relationships and understanding business priorities, we ensure alignment with the Customer Experience (CX) and recurring revenue strategy.&nbsp;</p><br><br><br><p><b>YOUR IMPACT</b></p><br><br><br><p>Champion customer value by managing a portfolio of Cisco renewal contracts for products and services. Collaborate with customers, partners, and cross-functional Cisco teams to understand client objectives and develop strategies that ensure timely contract renewals. Analyze and enhance processes to minimize financial attrition and mitigate renewal risks. Be responsible for quote creation and contract negotiations to drive successful outcomes for both customers and Cisco. Develop win-back strategies for inactive customers, contributing to increased retention and growth within your assigned accounts.</p><br><br><br><p>Key Responsibilities:</p><br><br><p>• Lead the renewals sales process for end customers across Cisco's recurring offer portfolio—including software subscriptions and support services—to ensure on-time renewals and maximize ARR retention and expansion.</p><br><br><p>• Develop and execute comprehensive renewal strategies aligned with customer-specific timelines, purchasing structures, and contractual models, while coordinating cross-functional resources to address renewal risks.</p><br><br><p>• Validate customer installed base, adoption status, and contractual arrangements by using account team knowledge, Renewal Specialist expertise, data insights, and supporting functions.</p><br><br><p>• Apply Renewal Plays to support revenue retention, offer migration, contract co-termination/consolidation, and identify expansion opportunities for collaboration with account managers, specialist sales teams, and channel partners.</p><br><br><p>• Manage renewal opportunity pipeline and forecasting, including attrition tracking, and advise account teams on negotiation strategies to ensure integrity of renewal agreements within broader commercial deals.</p><br><br><p>• Engage directly with customer decision makers and stakeholders to secure timely commercial and contractual agreements, quote availability, and ordering arrangements.</p><br><br><p>• Collaborate with Cisco sales teams and channel partners in both commercial and long-tail market segments, maintaining alignment to accounts and territories based on Available to Renew (ATR) thresholds.</p><br><br><p>• Develop and implement win-back strategies for inactive customers.</p><br><br><br><p><b>Minimum Qualifications</b></p><br><br><br><p>• 5 years of relevant experience in Customer Experience (CX), with a focus on renewals and/or customer success within the Saudi Market.</p><br><br><p>&nbsp;• 5 years of experience working with partners across the MEA-TRC region, with a preference for those knowledgeable in the Saudi market.</p><br><br><p>• At least 5 years of practical experience engaging with customers specifically within the Saudi market.</p><br><br><p>• Based in Riyadh, KSA, with fluency in both Arabic and English.</p><br><br><br><p><b>Preferred Qualifications</b></p><br><br><br><p>• Outstanding communication skills, both written and verbal, with ability to build and nurture new relationships.</p><br><br><p>• Demonstrated ability to develop customer-facing value propositions and renewal strategies that drive revenue retention and expansion</p><br><br><p>• Knowledge of Cisco's product portfolio, particularly software subscriptions, support services, and networking solutions</p><br><br><p>• Strong cross-functional collaboration skills with ability to orchestrate resources across sales, finance, legal, and operations teams</p><br><br><p>• Analytical capabilities with experience leveraging data insights to identify renewal risks and opportunities</p><br><br><p>• Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.</p><br><br><p>• Possession of at least one preferred industry certification, such as ITIL, PMP, COBIT, or Six Sigma</p><br><br><p>Hours of work: 48 hours per week</p><br><br><p>Benefits: Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.</p><br><br><p>Application start and end date: Starting 3rd of July for approx. 4-6 weeks</p><br><br><br>Why Cisco?&nbsp;<p>At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.</p><br><br><p>Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.&nbsp;</p><br><br><p>We are Cisco, and our power starts with you.&nbsp;</p><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>