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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>NHU-Riyadh invites applications for Adjunct Faculty in Philosphy for the Fall 2026 term. This is an exceptional opportunity to join a dynamic and growing department, delivering a quality foundation of competencies for majors across each of the colleges in Riyadh. Candidates should demonstrate strong communication skills, a commitment to teaching excellence, and a student-centered approach. Adjunct instructors are hired locally to teach specific courses in which they have particular expertise. They normally teach no more than half of the full-time load. Adjunct instructors receive a letter of appointment for each semester in which they teach; Compensation is competitive and paid on a per-course basis. No expectation of continuing employment is implied. Courses are primarily offered on-ground Eligible candidates will be asked to present a teaching demonstration (via Zoom)</p><p>You will:</p><ul><li>Teach one or more introductorycourses in Philosophy. All instruction will be provided in English.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>You need:</h2><ul><li>A Master's degree in Philosphy or related field is required, Ph.D. is preferred.</li><li>Previous experience teaching at the college or university level is preferred.</li><li>Excellent written and oral communication skills</li><li>Ability to prepare courses with best pedagogical practice in mind</li><li>Experience with instructional technology</li><li>Experience with previous online/remote or hybrid teaching, using web based instructional software, or other learning management systems</li><li>Familiarity with, or the ability to quickly adopt the Canvas LMS.</li></ul><h2>Application Process</h2><p>Qualified applicants should submit:</p><ul><li>CV and cover letter</li><li>One page teaching statement</li><li>Course syllabi and student feedback if available</li><li>List of courses previously taught and 2 references</li></ul><p>Consideration of applicants will begin immediately and will continue until the position is filled.</p><p></p></section>
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Summary<p>Designs, implements, manages, and continuously improvs the comprehensive assessment strategy for the PhD Biomedical Sciences program.</p><br><br>Essential Responsibilities and Duties<br><ol><li>Works directly with the Vice Dean of Graduate Studies andResearch in the planning, design, and management of the assessment frameworkfor the PhD Biomedical Sciences program</li><li>Participates in Assessment Committee meetings and providesecretariat support, including agenda preparation, minutes, and follow-up onaction items.</li><li>Communicates and coordinate with course instructors,thesis supervisors, and examination boards at both KFSHRC and AlfaisalUniversity.</li><li>Assists in formulating and updating assessment policies,examination regulations, and academic standards documentation.</li><li>Tracks, compile, and file student grades, qualifyingexamination outcomes, and research milestones in a centralized and securedatabase.</li><li>Coordinates collection, analysis, and reporting ofassessment data to inform program quality reviews and academic improvementinitiatives</li><li>Leads the preparation of assessment-related documentationrequired for accreditation submissions to relevant national and internationalbodies (e.g., NCAAA).</li><li>Provides training and guidance to faculty members on bestpractices in assessment design, rubric development, and fair grading.</li><li>Designs and maintain assessment blueprints mappingexamination content to PhD program learning outcomes across all coursework andresearch phases.</li><li>Leads psychometric analysis of examination results,including item difficulty, discrimination indices, and reliability statistics;prepare analytical reports for program review.</li><li>Follows all Hospital’s related Policies and Procedures.</li><li>Participates in self and others' education, training anddevelopment, as applicable.</li><li>Performs other related duties as assigned.</li></ol>Education<p><span>Master’s or in Training &Education, Health Administration, Medical Education, Health Education or otherrelated discipline is required.</span></p><br><br>Experience Required<p><span>Four (4) years of relatedexperience is required.</span></p><br><br>Other Requirements(Certificates)<p><span>N/A</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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<span>Sealy Mattress Middle East is a Saudi-based manufacturer and regional licensee of Sealy, producing and selling premium mattresses and bedding products across the region.<br> As part of a brand known for quality and comfort, the company focuses on helping customers make confident, informed choices through a strong in-showroom experience and deep product knowledge.<br> This role is ideal for a sales professional who enjoys working directly with customers in a premium retail environment.<br> As a Showroom Salesman, you will play an important part in representing the brand, guiding customers through considered purchases, and contributing to a showroom experience that supports both immediate sales and long-term customer loyalty.<br> Responsibilities Assist customers in selecting premium mattresses and furniture based on their needs.<br> Demonstrate product features, materials, and benefits to drive informed purchases.<br> Maintain an attractive, organized showroom that enhances the customer experience.<br> Process sales transactions accurately and follow up on customer inquiries.<br> Build strong product knowledge to meet sales targets and support repeat business.<br> Private Health Insurance Training & Development Performance Bonus Bachelor's degree.<br> 5 years of experience selling high-end mattresses and furniture in a luxury retail showroom environment.<br> Strong consultative selling skills, with a proven ability to close high-ticket purchases.<br> Experience using POS systems, CRM software, inventory systems, and product catalog tools.<br> Track record of building repeat-client relationships.<br> Native proficiency in Arabic and intermediate proficiency in English.<br> Must currently reside in Saudi Arabia.<br> Nationality: Saudi, Lebanese, or Yemeni</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As a Strategic Partnerships Specialist, you will build and manage relationships with tourism authorities, airports, government entities, and corporate partners to support new route development, increase passenger traffic, and strengthen flyadeal's market presence. You will work closely with Commercial, Marketing, Finance, Legal, and Network Planning teams to develop partnership opportunities and deliver mutually beneficial initiatives. Key Responsibilities: Identify, evaluate, and develop strategic partnership opportunities. Build and maintain strong relationships with tourism boards, airports, government entities, and commercial partners. Support the negotiation and execution of partnership agreements. Coordinate joint marketing and promotional campaigns with partners. Secure airport incentive packages to support new route launches. Monitor partnership performance against agreed KPIs. Prepare presentations, business proposals, reports, and briefing documents. Collaborate with internal stakeholders to align partnership activities with commercial objectives. Represent flyadeal at industry events, exhibitions, and networking forums. Maintain accurate records of partnership activities, contacts, and agreements. Identify new opportunities that contribute to network growth and revenue generation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business, Marketing, Communications, Public Relations, or a related field.</li><li>Minimum of 3 years' experience in strategic partnerships, business development, stakeholder management, or account management.</li><li>Experience within aviation, tourism, hospitality, or a related industry is preferred.</li><li>Strong negotiation and relationship management skills.</li><li>Excellent communication and presentation skills.</li><li>Strong analytical and organizational abilities.</li><li>Proficiency in Microsoft Office applications.</li><li>Experience using CRM or stakeholder management systems is an advantage.</li></ul><p>What We're Looking For</p><ul><li>Self-motivated professional with a proactive mindset.</li><li>Strong interpersonal and networking skills.</li><li>Excellent planning and follow-through.</li><li>Ability to manage multiple stakeholders.</li><li>Commercial awareness and strategic thinking.</li><li>Collaborative team player.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Serves as a key liaison between RUA and tax authorities, handling audits, resolving discrepancies, and facilitating a clear understanding of zakat and tax requirements throughout the organization. Plays a critical role in safeguarding the financial integrity and compliance of RUA. Managing Tax Audit by GAZT Monthly, quarterly, and yearly closure activities Maintain Zakat and Tax Reporting: Monitor closely the Zakat and tax accruals accounts on monthly basis to book the correct provision on time Reviewing the monthly Withholding Tax and VAT maintain the same efficiency to file the returns ahead of time and avoid any delay fines stay current with the changing in tax, zakat and VAT laws by checking the ZATCA website regularly. Answer all the queries from authority in timely manners Review monthly, quarterly and yearly draft submission draft return before submitting to ZATCA. Establishes regular reporting mechanisms with Finance stakeholders to ensure that corrective action is being taken at the earliest opportunity Maintains register of non-compliant suppliers and customers to follow up on outstanding action points to completion Follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner. Prepare accurate and timely functional deliverables and reports to meet corporate and functional requirements, policies, and standards</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualification and Experience:</h2><p>Bachelor s degree in finance, Accounting or any related field. 7 10 years of experience in Zakat and taxation. Experience dealing directly with ZATCA audits and assessments. Experience in real estate, construction, or large corporate organizations is preferred. Hands-on experience with ERP systems such as Oracle Fusion or SAP</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are orchestrating the best high-performing team, and building it from the ground up in Saudi Arabia! This role is part of Yuno's Graduate Program, designed for ambitious fresh graduates looking for their first full-time opportunity. As a Junior Developer, you'll join our Engineering team, working closely with Product and Solutions Engineering to help build the core services that power Yuno's payments orchestration platform while helping shape what our presence in Saudi Arabia looks like. This is a full-time position and a genuine first step into a career in software engineering at a global fintech.</p><p>Your contribution will be</p><ul><li>Build and maintain, under the guidance of senior engineers, backend services and APIs.</li><li>Collaborate with Product Owners and Solutions Engineers to turn requirements into working solutions.</li><li>Write clean, well-tested, and well-documented code.</li><li>Participate in code reviews and learn engineering best practices from the team.</li><li>Help troubleshoot and resolve production issues alongside support and solutions teams.</li><li>Help shape how Yuno's engineering presence grows in the Saudi market.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fluent in Arabic and English.</li><li>Recent graduate (or graduating before the start date), in Computer Science, Software Engineering, or a related field, and able to work full-time.</li><li>Solid foundation in at least one modern programming language (e.g., Node.js, Go, Python, Java).</li><li>Understanding of REST APIs, databases, and core programming fundamentals from coursework or projects.</li><li>Eagerness to learn and grow in a fast-paced, ground-floor startup environment.</li><li>Personal projects, hackathons, or open-source contributions.</li><li>Internship experience in software development.</li><li>Exposure to cloud environments (AWS, GCP, or Azure) or AI-assisted development tools.</li><li>Interest in payments, fintech, or high-volume transactional systems.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Position: Key Mission of the Retail Director is to lead the KSA, Kuwait and Bahrain retail operations and to develop the FENDI business into the related markets proactively contributing in the step change of the retail culture, boosting the Top Store approach within the network Job responsibilities: Develop and implement commercial action plans to grow the business Manage boutiques operations, staff, merchandise and customer service Monitor sales performance versus the budgets/targets and take necessary actions accordingly Communicate vision, strategy and clear direction to retail staff Structure the organization of retail activities and allocate responsibilities Ensure adequate staffing through recruitment, rotation, mobility, training and development Work closely with the Training and VM Departments to ensure proper training to sales staff and appropriate display Propose layout adjustments as needed to ensure commercial efficiency Manage existing store network projects: expansion, renovation, relocation, closure etc. Participate in lease negotiations with landlords Work closely with the communication/events department to execute local events Propose and effectively implement local marketing, customer relations/VIP strategies to promote the Brand s image</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>7-10 years experience in Fashion/Luxury Sales</li><li>5-7 years experience in a multi-location management of a retail luxury business</li><li>GCC Countries knowledge and previous retail experience</li><li>Bachelor s or Master s Degree</li><li>Manages his/ her image standards on a high level.</li><li>Strong selling and communication skills are necessary</li><li>Excellent relationships skills, self-reliant, friendly and patient.</li><li>Leadership, confidence, organization, professionalism</li><li>Strong customer orientation skills.</li><li>Administration and financial skills</li><li>Goal oriented approach, multitasking</li><li>Computer skills and Retail management system knowledge</li><li>Strong knowledge and/or interest for fashion/luxury industry</li><li>Fluent English; French and/or Italian are a plus</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Raffles The Red Sea is seeking a highly skilled and experienced Credit Manager to join our team in Umluj, Saudi Arabia. As the Credit Manager, you will play a crucial role in managing the hotel's credit operations, ensuring financial stability, and maintaining positive relationships with our esteemed clientele. Develop and implement credit policies and procedures to minimize financial risks Analyze credit applications and assess creditworthiness of corporate clients and travel agencies Manage accounts receivable and oversee debt collection processes Collaborate with sales and finance teams to establish credit limits and terms for clients Monitor and report on credit portfolio performance, identifying trends and potential risks Negotiate payment plans and resolve disputes with delinquent accounts Ensure compliance with local and international financial regulations Prepare regular financial reports and presentations for senior management Implement and maintain credit management software systems Train and supervise credit department staff Stay updated on industry trends and best practices in credit management</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Finance, Accounting, or related field</li><li>Minimum 5 years of experience in credit management, preferably in the hospitality industry</li><li>Professional certifications such as Certified Credit Professional (CCP) or Certified Credit Executive (CCE) preferred</li><li>Strong knowledge of financial analysis and credit risk assessment techniques</li><li>Proficiency in accounting software, Microsoft Office Suite, and CRM systems</li><li>Experience with international clientele and understanding of global financial practices</li><li>Familiarity with Saudi Arabian financial laws and regulations</li><li>Excellent analytical and problem-solving skills</li><li>Strong leadership and team management abilities</li><li>Exceptional communication and negotiation skills</li><li>Ability to work under pressure and meet deadlines in a fast-paced environment</li><li>Fluency in English; knowledge of Arabic is a plus</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br><ul><li><p>Identify and develop new business opportunities for Solar EPC, Solar PV, Battery Storage (BESS), and renewable energy projects.</p></li><li><p>Generate sales leads through client visits, networking, and business development activities.</p></li><li><p>Build and maintain relationships with consultants, contractors, developers, government entities, and end users.</p></li><li><p>Prepare technical and commercial proposals, quotations, and presentations.</p></li><li><p>Coordinate with the technical and engineering teams during project bidding and execution.</p></li><li><p>Negotiate commercial terms and successfully close projects.</p></li><li><p>Monitor project progress and ensure customer satisfaction throughout the project lifecycle.</p></li><li><p>Achieve monthly and annual sales targets.</p></li><li><p>Maintain accurate sales records and submit regular sales reports.</p></li><li><p>Stay updated on market trends, competitors, and new technologies within the renewable energy industry.<br></p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in Engineering (Electrical, Renewable Energy, Power) preferred; Business, Marketing, or related disciplines may also be considered.</p></li><li><p>Minimum 3 years of sales experience in Saudi Arabia within Solar EPC, Solar PV, Renewable Energy, Electrical Projects, or Battery Energy Storage Systems (BESS).</p></li><li><p>Strong understanding of Solar PV systems, inverters, batteries, EPC projects, and renewable energy solutions.</p></li><li><p>Proven experience in project sales and business development.</p></li><li><p>Excellent communication, negotiation, and presentation skills.</p></li><li><p>Existing network of consultants, contractors, developers, and end users in Saudi Arabia is highly preferred.</p></li><li><p>Self-motivated, target-driven, and capable of working independently.</p></li><li><p>Valid Saudi driving license is preferred.</p></li><li><p><strong>Fluent in English and Arabic (both spoken and written).</strong></p></li><li><p><strong>Currently based in KSA, preferably Riyadh.</strong></p></li><li><p><strong>Willing to work in a split-shift schedule.</strong></p></li><li><p><strong>Willing to travel across KSA as required.</strong><br></p><p>Only shortlisted candidates with relevant solar, renewable energy, battery, or energy storage sales experience will be contacted.</p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Job Purpose</strong></p><p><strong>To monitor inventory movement and ensure accurate stock control within the warehouse, while maintaining proper receiving, issuing, storage, documentation, and stocktaking processes in accordance with approved procedures and quality standards.</strong></p><br><p><strong>Key Duties and Responsibilities</strong></p><p><strong>Working in the Al Jumum area between Makkah and Jeddah</strong></p><ul><li><p><strong>Receive goods delivered to the warehouse and record them in the inventory system according to approved procedures.</strong></p></li><li><p><strong>Issue requested items and prepare issue vouchers after obtaining the required approval from the authorized warehouse personnel.</strong></p></li><li><p><strong>Record all stock addition and issue transactions on item cards to ensure accurate inventory balances.</strong></p></li><li><p><strong>Conduct monthly stocktaking for the warehouse, project sites, and fixed assets, and prepare the required reports.</strong></p></li><li><p><strong>Arrange and organize items inside the warehouse according to their nature to ensure proper and safe storage.</strong></p></li><li><p><strong>Receive all incoming warehouse items, inspect them properly, and store each item in its designated location.</strong></p></li><li><p><strong>Carry out monthly stock reconciliation in coordination with the Warehouse Supervisor to verify item quantities and balances.</strong></p></li><li><p><strong>Submit copies of warehouse movement documents to the Finance Department for cost allocation and accounting purposes.</strong></p></li><li><p><strong>Monitor warehouse balances and prepare reports showing item status and product validity.</strong></p></li><li><p><strong>Ensure compliance with ISO 9001:2015 Quality Management Standards and ISO 22000:2018 Food Safety Standards.</strong></p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications and Requirements</strong></p><ul><li><p><strong>Diploma as a minimum in Warehouse Management, Accounting, Business Administration, or a related field.</strong></p></li><li><p><strong>Relevant experience in warehouse and inventory operations.</strong></p></li><li><p><strong>Good knowledge of receiving, issuing, stocktaking, reconciliation, and warehouse documentation procedures.</strong></p></li><li><p><strong>Ability to use inventory systems and maintain accurate stock records.</strong></p></li><li><p><strong>High level of accuracy, discipline, and attention to detail.</strong></p></li><li><p><strong>Ability to prepare reports and coordinate with related departments.</strong></p></li><li><p><strong>Proficiency in Microsoft Office applications is preferred.</strong></p></li><li><p><strong>Commitment to quality, safety, and approved work procedures.</strong></p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB PURPOSE BAE Systems is the UK Government s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force (RSAF) aircraft and train RSAF and Royal Saudi Naval Force personnel safely in a training environment in how to use their aircraft, equipment and weapons. BAE Systems Saudi Arabia is committed to supporting the Saudi Arabian National Agenda including Saudisation and the training and development of Saudi National capability through the growth of the Saudi National Partner Companies thereby reinforcing Industrialisation and Partnerships. The Business Data Integrity Team (BDIT) ESS Business Data Senior Specialist is the Team Lead for BDIT. As the team lead, they are responsible for all elements of the BDIT requirements including Issue resolution, Asset and New Instruction Record management as well as ESS Application development. The position is also responsible for managing the administrative requirements of the BDIT members. To ensure the continued airworthiness of the RSAF Typhoon fleet it is imperative that the engineering records are maintained to ensure the configured management of the Aircraft and equipment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>RECRUITMENT SPECIFICATION</h2><ul><li><b>Essential:</b> Bachelor Degree in an Engineering discipline, Minimum Level: GPA 3.5 and/or at least 5 years experience within an Aircraft Engineering or Data Management environment. IELTS (Minimum level: 5.5) or equivalent or Native English Speaker</li><li><b>Desirable:</b> Understanding of the principles of an Electronic Equipment Management System, specifically the Typhoon ESS system. Understanding of the principles of a Configured Data Set, specifically Typhoon ESS data, Reference data and Business data principles and Typhoon Technical Publications. Understanding of the principles of Engineering Governance systems, specifically the RSAF Logistics Management Regulations (LMR).</li></ul><p></p></section>
About Us<br><br>We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. <br><br>Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!<br><br> Product Management Function<br><br>Overview<br><br>The Product Manager owns the entire product lifecycle, from conceptualization to obsolescence, defining what to build by translating market and customer needs into solutions that deliver profitable growth and competitive differentiation. This role is responsible for developing product roadmaps, managing product P&L, and ensuring alignment with customer needs and market opportunities. The Product Manager partners cross-functionally to deliver and maintain innovative, high-impact products that meet business objectives.<br><br>Key Responsibilities<br><br>Develop and execute 5-year product roadmaps, managing the product lifecycle from development to obsolescence Set product priorities for new developments and manage product P&L to optimize margins Create comprehensive business cases outlining expected returns Define product positioning and ensure designs meet customer use cases Owns and accurately maintains product information throughout the lifecycle Gather and analyze Voice of Customer insights to inform product features and functionality Translate market and customer insights into clear product requirements, features, and technical direction Balance growth, cost, and profitability through disciplined product portfolio and lifecycle management Own product data integrity and structure, ensuring accuracy, completeness, and alignment with global data standards to enable effective commercialization, analytics, and digital tools Support pricing strategy and execution by providing product inputs (e.g., cost, features, value drivers) and partnering with Pricing to enable value-based pricing, margin optimization, and competitive positioning Develop and support sales enablement tools (e.g., product documentation, technical collateral, value drivers) to ensure accurate representation of product capabilities and effective customer engagement Partner cross-functionally (engineering, operations, commercial) to ensure successful delivery and adoption Continuously refine products based on performance, feedback, and evolving customer needs<br><br>KPIs<br><br>Revenue and profitability by product line Market share growth vs. competitors ROI on new product development Roadmap execution (on-time, in-scope delivery) Customer satisfaction and product adoption <br><br>Required Qualifications<br><br>Minimum five years of experience in product management, product development, or a related field. Proven leadership and communication skills with success in aligning cross-functional teams to deliver product roadmaps and achieve revenue goals. Advanced proficiency with product lifecycle management tools, data analysis platforms, and performance tracking systems. Strong analytical and problem-solving skills rooted in data-driven decision-making and customer-centric product development. A relentless pursuit of excellence and a strong desire to build innovative products that deliver profitable growth and competitive differentiation. Deep commitment to ownership, continuous learning, and taking proactive steps to improve product outcomes.<br><br>Preferred Requirements<br><br>Bachelor’s degree in business administration, engineering, marketing, or a related field. Advanced knowledge of product positioning, pricing strategies, and P&L management. Experience in developing business cases, ROI analysis, and product roadmaps. Deep understanding of Voice of Customer (VoC) insights, translating into product requirements. Familiarity with agile development methodologies and tools. Portfolio Marketer Function<br><br>Overview<br><br>The Portfolio Marketer defines how to win by translating strategy into positioning, go-to-market execution, and sales enablement that drives adoption and growth. This role is the expert on buyer personas and their needs in the buying process, responsible for creating differentiated and defensible market positions. The Portfolio Marketer develops comprehensive go-to-market strategies, sales tools, and competitive insights to empower sales and marketing teams and improve focus and customer engagement.<br><br>Key Responsibilities<br><br>Develop and execute go-to-market strategies, including portfolio positioning, target audiences, messaging and KPIsCreate sales enablement tools and resources to support portfolio/product/solution introductions; Train and support sales teams with competitive insights and tools Conduct persona mapping and journey development to understand buyer/influencer behavior, decision-making processes and information needs/formats within the sales funnel/journey Prioritize potential requirements for digital tool development, such as ROI calculators and competitor cross-references that enable customer engagement/product assessment Translate market and product insights into clear, differentiated value propositions and messaging frameworks Orchestrate cross-functional inputs (Product, Market, Sales, Marketing) into cohesive commercialization packages Align buyer needs, sales motions, marketing engagements and enablement tools to improve conversion and effectiveness Continuously refine GTM strategies based on performance data and Voice of Customer feedback<br><br>KPIs<br><br>GTM program performance vs. targets Sales enablement adoption and effectiveness Cross-sell and upsell rates Sales feedback on tools, content, and training Customer feedback on buying experience and engagement <br><br>Required Qualifications<br><br>Minimum five years of experience in marketing, sales enablement, or a related field. Proven leadership and communication skills with success in aligning cross-functional teams to execute go-to-market strategies. Advanced proficiency with CRM platforms and data visualization tools for performance tracking and insight generation. Strong analytical and problem-solving skills rooted in data-driven decision-making and audience-centric marketing. A relentless pursuit of excellence and a strong desire to build agile systems that support commercial and operational excellence. Deep commitment to ownership, continuous learning, and taking proactive steps to improve marketing outcomes.<br><br>Preferred Requirements<br><br>Bachelor’s degree in business administration, marketing, communications, or a related field. Advanced knowledge of persona mapping, buyer journeys, and sales enablement strategies. Experience in developing go-to-market strategies, messaging frameworks, and sales tools. Deep understanding of the buyer’s decision-making process and lifecycle management. Familiarity with digital tools such as ROI calculators, competitor cross-references, and selection tools. <br><br>Our Commitment to Our People<br><br>Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.<br><br>Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.<br><br>Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. <br><br>Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!<br><br>Our Commitment to Inclusion & Belonging<br><br>At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.<br><br>Equal Opportunity Employer<br><br>Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Company Overview<br>Sapphire is a joint venture based in the Special Integrated Logistics Zone (SILZ) in Riyadh, Sapphire is focused on the manufacturing of industrial robots that support the next generation of automation, smart manufacturing, and advanced industrial capability in the Kingdom of Saudi Arabia<br>Role Summary<br>The Senior Executive Assistant to the CEO is responsible for providing senior-level executive, business, governance, and stakeholder support to the Chief Executive Officer. The role acts as a trusted coordination point for the CEO, ensuring that key decisions, priorities, management actions, Board and Executive Committee matters, stakeholder communications, and business follow-ups are handled with discipline, professionalism, and confidentiality. This is a highly demanding individual contributor role requiring strong ownership, excellent follow-up capability, high-quality communication skills, strong proficiency in Excel, Power Point, and Word, and the ability to work effectively with Company Management, shareholders, Board members, VVIP visitors, external partners, and internal employees. The role goes beyond traditional administrative support. It requires a business-minded professional who can support the CEO in developing structured action trackers, management dashboards, executive reports, formal communications, meeting materials, and follow-up mechanisms that improve execution, accountability, and decision-making across the Company.<br>Key Responsibilities<br>1. Executive Support Provide high-quality, senior-level support to the CEO across daily priorities, strategic matters, governance requirements, stakeholder engagements, meetings, correspondence, reports, and executive commitments. Act as a central coordination point for CEO-directed actions by ensuring matters are properly organized, documented, tracked, followed up, and closed in a timely and professional manner. Anticipate CEO requirements by proactively preparing relevant information, documents, briefs, and follow-up actions, while ensuring all CEO Office activities are handled with ownership, speed, accuracy, professionalism, and confidentiality.<br>2. Action Tracking, Follow-Up, and Executive Coordination Develop and maintain professional action trackers for CEO priorities, management meetings, Board and Executive Committee action items, shareholder requests, strategic initiatives, and key operational matters, including owners, due dates, dependencies, risks, progress updates, and overdue items. Follow up with Company Management, function heads, and concerned employees to ensure timely completion of assigned actions, while supporting the CEO in coordinating accountability across functions without replacing the authority or responsibilities of function heads. Prepare regular action status updates, dashboards, and summaries for CEO review, and escalate critical delays, risks, or unresolved issues in a clear, structured, professional, and timely manner aligned with the CEO's direction.<br>3. Dashboards, Reports, and Executive Analysis Develop and maintain management dashboards, progress reports, and executive trackers using Excel, Power Point, and other relevant tools to support effective monitoring of key business priorities, project progress, operational readiness, strategic initiatives, KPIs, risks, dependencies, and management actions. Consolidate inputs from different functions into clear, accurate, and executive-ready reports, while reviewing data and information to identify gaps, inconsistencies, missing updates, or items requiring clarification. Prepare concise summaries, decision notes, briefing papers, and executive highlights for CEO review, while supporting continuous improvement in the quality, structure, and visual presentation of executive reporting.<br>4. Board, Executive Committee, and Governance Support Support the CEO in preparing for Board of Managers meetings, Executive Committee meetings, shareholder meetings, and other governance forums by coordinating required inputs, materials, reports, presentations, and CEO submissions in a timely and professional manner. Coordinate with the Board Secretary, Legal, Finance, HR, Operations, and relevant functions to collect, review, consolidate, and enhance Board and Executive Committee materials, while respecting formal governance roles, reporting lines, and approved processes. Track Board, Executive Committee, shareholder, and CEO-related action items assigned to Company Management, and maintain organized records of related CEO Office materials in line with confidentiality and document control requirements.<br>5. Executive Communications and Correspondence Draft, review, and enhance professional communications for the CEO, including emails, letters, reports, internal announcements, formal memos, presentations, stakeholder updates, talking points, meeting briefs, visit agendas, and communication notes. Prepare clear, professional, and executive-level communications for internal and external stakeholders, including shareholders, Board members, senior management, advisors, contractors, regulators, strategic partners, and other relevant parties. Review Arabic and English documents, where applicable, to ensure accuracy, quality, grammar, tone, structure, consistency, and alignment with the CEO's intended message and the expectations of senior audiences.<br>6. Calendar, Meetings, and Email Coordination Manage the CEO's calendar and incoming requests with strong judgment, prioritization, confidentiality, and understanding of business importance, ensuring urgent and sensitive matters are handled appropriately. Coordinate internal and external meetings by managing scheduling, agendas, pre-read materials, attendance lists, room bookings, technology setup, hospitality, access arrangements, and other logistical requirements. Ensure the CEO is properly briefed before key meetings and engagements, and that meeting outcomes are documented and translated into clear actions with owners, timelines, decision logs, action trackers, and follow-up status.<br>7. Stakeholder Management and VVIP Coordination Support the CEO in managing professional relationships and engagements with key internal and external stakeholders, including shareholders, Board members, VVIP visitors, government stakeholders, advisors, consultants, contractors, and business partners. Prepare and coordinate visit programs, agendas, briefing notes, presentations, logistics plans, site visit readiness, executive meetings, workshops, and follow-up actions for senior visitors and delegations. Ensure VVIP visits and senior stakeholder engagements are well-organized, professional, and aligned with the Company's image and protocols, while handling all interactions with diplomacy, discretion, responsiveness, and professionalism.<br>8. Document Management, Confidentiality, and Records Maintain secure, organized, and accessible filing systems for CEO Office documents, reports, trackers, correspondence, minutes, presentations, and confidential records, in line with Company requirements. Maintain proper version control for important CEO Office documents, reports, presentations, formal communications, and governance-related materials. Handle sensitive business, governance, shareholder, personnel, and strategic matters with the highest level of confidentiality, discretion, integrity, and professional maturity.<br>Qualifications and Experience<br>Minimum Qualifications Bachelor's degree in Business Administration, Management, Engineering, Finance, Communications, Public Relations, or a related field. Professional certification in Project Management, Business Administration, Governance, Executive Office Management, or a related field is an advantage.<br>Experience Minimum of 5 years of relevant experience in CEO Office, executive office, executive support, business management, strategy, project management, governance support, corporate planning, consulting, or senior executive support. At least 3 years of experience working directly with C-level executives, senior management, Board-level stakeholders, or shareholders.<br>Technical Skills Advanced proficiency in Microsoft Excel, Power Point, and Word, including action trackers, dashboards, data consolidation, formulas, executive presentations, Board-level slides, formal letters, reports, memos, formatting, proofreading, and document control. Strong executive communication and business writing skills in English and Arabic, with the ability to prepare executive summaries, briefing notes, decision papers, minutes of meetings, formal communications, and stakeholder updates. Strong ability to review and improve Board and Executive Committee reports, manage meetings and follow-up actions, organize priorities, and support governance, executive reporting, stakeholder management, and business coordination.<br>Behavioral Competencies Demonstrates the highest standards of confidentiality, discretion, integrity, professional maturity, sound judgment, executive presence, and professional conduct. Shows strong ownership, commitment, reliability, discipline, accountability, attention to detail, quality orientation, and ability to work proactively with minimal supervision. Communicates effectively, manages stakeholders professionally, follows up firmly and respectfully, solves problems proactively, anticipates needs, and performs well under pressure in a fast-paced and high-expectation environment.
At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.<br><br>Reimagine What’s Possible <br><br>ABOUT THE COMPANY:<br><br>BHIG—Blue Hydrogen Industrial Gases is a regional development and investment joint venture (JV) between Saudi Aramco and Air Products Qudra “APQ”. Our company benefits from the combined strengths of two leading entities. BHIG is positioned to drive industrial innovation and operational excellence across Saudi Arabia and the region. BHIG focuses on supporting clean energy goals through low-carbon hydrogen production.<br><br>Reimagine What’s Possible<br><br>The HYCO Lead Operator, reporting to the HYCO Shift Supervisor, is accountable for the day-to-day DCS & Field Operation of HYCO facility, ensuring the production requirements set by the customer are achieved. HYCO Lead Operator is responsible for the safe, efficient and stable operation of the entire Hydrogen Manufacturing Unit from a centralized control room using DCS. This includes monitoring, controlling and optimizing to meet production targets, quality specifications and environmental regulations. This includes actively supporting plant performance, process optimization and production stability while maintaining strong focus on safety & compliance. The HYCO Lead Operator will execute daily tasks which include preparing and implementing safety work permits, LOTO, completing operations preventative maintenance activities, and assist the maintenance and engineering teams in preparing and executing corrective maintenance activities. Lead operator will handle the Shift lead responsibility in absence of Shift supervisor ensuring the business continuity.<br><br>Principal Accountabilities<br><br>Safety, Health & Environment<br><br>Maintain a safe & stable environment. Demonstrate leadership with all Company & Industry safe work processes to prevent all injuries. Ensure proper documentation is maintained for safety related activities. Enforce and adhere to all Safe Work Permits and Lock-out Tag-out and management of change procedures. Be the first line of response for process emergencies. Execute emergency operating procedures, initiate plant trips if necessary and direct field operators. Monitor status of Safety Instrumented System (SIS) and Fire & Gas Systems. Understand the cause & effect chart for all safety interlocks. Ensure all plant emissions (from reformer stack, vent streams) comply with environmental permits. Properly manage waste streams. Ensure the safety of all operations personnel by utilizing the BHIG Basic Safety Practice program <br><br>Technical & Operations<br><br>Operate the Steam Methane Reformer based hydrogen plant with CO2 Removal section & CO2 compression, PSA with Tail Gas compression, Membrane Unit and related utilities as prescribed by the Work Instruction Procedures Operate the pipeline network to supply Hydrogen, steam and CO2 to customers’ pipelines safely and efficiently. Report production progress and plant status to the Shift Supervisor and suggest solutions for any shortfalls. Manage plant production efficiently based on input provided by Plant Management to ensure safety and reliability targets are met to achieve maximum profitability. Ensure BHIG standards, and global best practices for EH&S, productivity, reliability, quality, and overall customer services are met. Meet the customer’s requirements regarding safety, reliability, product quality, and flexibility regarding product supply. Maintain customer communications and relationships at the ‘board’ level, ensuring customer demand rates are satisfied while maximizing the efficiency and profitability of the facility. Follow the Site Work Instruction Manuals for production & supply of Product H2, CO2 & Steam along with other operating and maintenance procedures and checklists to meet the customer’s satisfaction with safety, reliability, product quality, and flexibility of product supply while compliance with requirements. Maintain a relationship with the customer’s counterparts from other Refinery Units where from BHIG either receiving Feedstock, Utilities & Power or supplying Hydrogen and Steam to different Refinery Units on a regular basis through Refinery Shift Superintendent to ensure alignment of expectations for BHIG and the customers current and future product demand. Constantly monitor all process variables (flows, temperatures, pressures, levels, analytical values) via DCS to ensure they are within defined operating limits. Manipulate control loops, setpoints and cascades to maintain sable operations of all integrated units. Use historical data and trends to predict equipment performance degradation, identify inefficiencies and prevent potential trips and failures. Execute & supervise the detailed start up sequence for the entire plant or individual units/loops form a cold condition, warm condition or hot stand by condition, ensuring a smooth & safe transition to full load normal operations. Assist in the commissioning activities of the facility Maintain constant communication with field operators, providing instructions for equipment adjustments, isolations and rounds. Liaise with the maintenance team to co-ordinate equipment preparation for maintenance (isolation, purging & blinding) and safe taking equipment back in line. Conduct detailed and accurate shift handovers with incoming operators, highlighting any abnormalities, ongoing work and special instruction. Follow shift turnover protocols to ensure a safe and efficient handover to the following shift. Maintain accurate and timely logs of operating parameters, significant events and production data. Fully accountable to ensure his logs and that his operator’s logs are accurate and compliant with published matrix. Identify the root cause of process deviations and equipment malfunction. Work with engineers to implement long-term solutions. Suggest and participate in operational improvements and de-bottlenecking projects to enhance safety, reliability and profitability. Ensure compliance with all CM, PM tasks & Environmental Regulatory requirements. Support and prepare for Shutdown Planning and Turnaround Planning. Provide coaching and motivation with the field operations team to achieve operational excellence and customer satisfaction. Establish & maintain close working relationships with engineering and maintenance personnel to continuously monitor & evaluate plant systems & equipment performance. Ensure compliance with process safety, MOC’s, and OPHR requirements. Provide operations support and participate in investigations and Root Cause Analysis to identify & implement sustainable corrective actions. Facilitate attainment of operational excellence and customer satisfaction via operations productivity, reliability, quality, and continuous improvement initiatives. Communication of plant activities with other shifts to maintain continuity between shifts for a safe and reliable operation. Execute other duties as assigned by reporting managers in a timely and efficient manner. <br><br>Minimum Requirements And Qualifications<br><br>Bachelor’s degree in chemical, Mechanical, or Chemical Process Operations with 10 years’ experience preferred. An Associate Technical Degree (2-year certificate) will be considered based on years of experience and competence. Experience in DCS Operation & Field Operation, with minimum of 5 years’ Lead DCS Operations Experience in SMR based Hydrogen or Ammonia or Methanol or Syngas plant as DCS Operator. Proficiency with DCS platforms (e.g. Yokogawa Centum VP, Siemens PCS 7) Deep understanding of Chemical Engineering Principles, thermodynamics and process control. Wide technical knowledge in operations, engineering, and maintenance activities Ability to maintain high level of awareness and make sound decisions under pressure. Strong problem solving and diagnostic abilities. Clear, concise and effective verbal and written communication. Proficiency in English speaking and writing. Ability to communicate with the customer at the board level daily. Able to communicate between operations and maintenance teams. Deep understanding of Chemical Engineering Principles, thermodynamics and process control A strong commitment to employee involvement, team building and diversity.<br><br>Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.
<h2 class="h5">Job description</h2>
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<p><span><strong><span>About Lucid</span></strong></span></p><br><p><strong><span>At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.</span><span>&nbsp;</span></strong></p><br><p><strong><span>We achieve this through deep vertical integration, with design, engineering, and production&nbsp;happening in-house&nbsp;across our global offices and&nbsp;manufacturing&nbsp;facilities.&nbsp;Our&nbsp;teams&nbsp;come&nbsp;from&nbsp;industries&nbsp;around the world, united by a shared commitment to excellence.&nbsp;By refusing to settle, you&nbsp;can&nbsp;help&nbsp;redefine&nbsp;what’s&nbsp;possible and&nbsp;shape the future of mobility.</span></strong></p><br><br>&nbsp;<br><p><strong>Position Overview</strong></p><br><p>The Associate Security Specialist supports the execution of day-to-day security operations to ensure a safe, secure, and compliant environment across assigned facilities. Acting as a frontline team lead, the role provides operational guidance to security personnel, supports access control and site security activities, responds to security incidents, and ensures adherence to established security procedures and protocols. The position contributes to the effective delivery of security services through proactive monitoring, coordination, reporting, and escalation of security-related matters.</p><br><br><p>&nbsp;</p><br><p><strong>Key Responsibilities</strong></p><br><p>&nbsp;</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the Supervisor in managing assigned posts, team members, and daily security activities.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Act as the first point of coordination for guards or post personnel during the shift and ensure duties are carried out according to post orders.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor access control points, visitor or contractor entry, badge verification, vehicle movement, material gate pass activity, or reception security tasks when assigned.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct routine checks, patrol verification, post inspections, and immediate follow-up on minor operational issues.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Report suspicious activity, access violations, safety concerns, policy breaches, or operational gaps immediately to the Supervisor.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare shift updates, handover notes, checklist records, incident notifications, and other required documentation accurately and on time.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with incident response by securing the area, preserving information, collecting initial details, and supporting escalation procedures.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Guide the team on proper communication, professional behavior, customer service, and compliance with security instructions.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Alarm response, access system checks, and coordination with security control room when assigned.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with training, coaching, and orientation of new security personnel at the post level.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain confidentiality and ensure all security information, access records, and incident details are handled professionally.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform any job-related activities as requested or assigned by the immediate supervisor.</p><br><br><p>&nbsp;</p><br><p><strong>Skills</strong></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good Security leadership and ability to guide security personnel during the shift.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good knowledge of security post duties, access control, visitor management, patrolling, and incident escalation.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to follow SOPs, post orders, checklists, escalation matrix, and management instructions accurately.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong observation skills and ability to identify risks, suspicious behavior, and non-compliance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Clear communication skills with employees, visitors, contractors, security team members, and supervisors.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Professional behavior, discipline, emotional control, and ability to remain calm during incidents.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to complete reports, logs, checklists, and handover notes clearly and accurately.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic computer skills including Microsoft Office, email, and security reporting tools when required.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer service mindset with ability to enforce rules respectfully and firmly.</p><br><br><p>&nbsp;</p><br><p><strong>Minimum Qualifications</strong></p><br><p>&nbsp;</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Associates or bachelor’s degree with a minimum of 2 years of experience in security operations within an industrial, manufacturing, corporate, or large-scale facility environment</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience as a team leader, senior guard, post in-charge, security receptionist, or similar role is preferred.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of access control, visitor management, incident reporting, and emergency response procedures is preferred.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Security license, first aid, fire warden, safety awareness, or emergency response training is preferred where applicable.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work shifts, weekends, holidays, and support urgent operational requirements as needed.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Background in corporate security, industrial security, military, or law enforcement is an advantage.</p><br><br><br>&nbsp;<br>&nbsp;<br>&nbsp;<br><p><span><span><strong><span>Compensation</span></strong><span><strong> &amp; Benefits:</strong> </span></span>Lucid offers a comprehensive and competitive&nbsp;</span><span><span>benefits package</span></span><span>&nbsp;including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a&nbsp;401(k) retirement&nbsp;plan. Eligible employees may also&nbsp;participate&nbsp;in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are&nbsp;determined&nbsp;based on individual performance, role scope, market considerations, and overall company results,&nbsp;in accordance with&nbsp;the terms of the applicable plans.</span><span>&nbsp;</span></p><br><p><span>&nbsp;</span></p><br><p><strong><span>Equal Opportunity: </span></strong><span>At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.</span><span>&nbsp;</span></p><br><p>&nbsp;</p><br><p><strong><span>Accessibility: </span></strong><span>Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any&nbsp;accommodation to&nbsp;participate&nbsp;in the application process, please contact us at&nbsp;TA-Operations &lt;@&gt; lucidmotors.com.</span><span> <span><strong>This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.</strong></span></span></p><br><p>&nbsp;</p><br><p><strong><span>Candidate Data Privacy: </span></strong><span>By&nbsp;submitting&nbsp;your application, you understand and agree that your personal data will be processed&nbsp;in accordance with&nbsp;our&nbsp;</span><span><span>Candidate Privacy Notice</span></span><span>.</span><span>&nbsp;</span></p><br><p>&nbsp;</p><br><p><strong><span>To all recruitment agencies:</span></strong><span>Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.</span><span>&nbsp;</span></p><br><p><span>&nbsp;</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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Bachelor's degree / higher diploma </div>
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<div><div ><p ><font color="#ff0000" face="Delivery, sans-serif"><strong>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</strong></font></p><p ><font color="#ff0000" face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Would you like to become part of the world's most international company in the world?</font><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><font face="Delivery, sans-serif">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express </font></p><p ><font face="Delivery, sans-serif">Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000"><br></font></strong></font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000">Overall Role Purpose </font> </strong></font></p><p ><font face="Delivery, sans-serif">Drive and facilitate the achievement of service excellence via the adoption of best demonstrated practices through improvement programmes and identify process gaps to create a more seamless operations whilst managing counselling and coaching activities aimed at reinforcing strengths and bridging weaknesses in the different sections of the CS Dept.</font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Tasks:</strong></font></p><p ><font face="Delivery, sans-serif"><u>Customer Service Senior Management (CS Section Managers)</u></font></p><p ><font face="Delivery, sans-serif">• Ensure relevant skills and competencies in each customer service section are up to date and CS personnel are effectively trained to an acceptable standard to achieve service excellence. </font></p><p ><font face="Delivery, sans-serif">• Work with the CS Section managers to provide coaching and training to customer service staff with the objective of upgrading their skills level</font></p><p ><font face="Delivery, sans-serif">• Assist the CS Section managers in the administration and monitoring of the quality.</font></p><p ><font face="Delivery, sans-serif">• Support in conducting audits in the function to ensure the achievement and maintenance of service quality and Centre of excellence (COE) objectives.</font></p><p ><font face="Delivery, sans-serif">• Work closely with the CS Manager and CS Section managers on career progression planning for CS personnel. </font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Regional Office and Subfunction Managers</u></font></p><p ><font face="Delivery, sans-serif">• Work closely with RO’s Customer Service & Support Manager to implement regionally driven projects and initiatives in the country and identify areas or processes for service improvement and recommend specific CS-related improvement actions.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO to deploy a Mystery Shopper programme to drive Service Excellence based on independent assessments of service quality and benchmark against competitor performance in areas of the service delivery. </font></p><p ><font face="Delivery, sans-serif">• Ensure the analysis of service incidents and failures is carried out to surface trends in service gaps and process weaknesses in the Customer Service Dept or other interfacing functional departments (e.g. Hub, Gateway, Network, Contractors, etc.) that may impact service excellence </font></p><p ><font face="Delivery, sans-serif">• Work closely with CS Functional managers and supervisors to define post-training evaluation and coaching techniques to gauge training effectiveness, recommend changes where appropriate and identify strengths for reinforcement and weaknesses for further training.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO, First Choice & Cross Functional team to improve customer experience with the feedback received through different channels i.e. VOICE. Derive efficiency initiatives through feedbacks received from customers. </font></p><p ><font face="Delivery, sans-serif">• Work with HR T&D Manager to ensure appropriate external programs are planned for CS. </font></p><p ><font face="Delivery, sans-serif"><u><br></u></font></p><p ><font face="Delivery, sans-serif"><u>Training & Development Function</u></font></p><p ><font face="Delivery, sans-serif">• Conduct skills verification (tests) to ensure that relevant CS skills and competencies are current and effectively trained.</font></p><p ><font face="Delivery, sans-serif">• Ensure effective use of Workforce Management tool to produce and manage rosters, that provide optimum resources to cater to the incoming call volumes, ensure 24 hour cover including public holidays, annual leave, pending off, etc. and reduce / manage overtime down to a minimum without compromising the service promise.</font></p><p ><font face="Delivery, sans-serif">• Plan, design and develop training programs and materials (including Train-the-Trainer Training for CS Managers/Supervisors) or source external training to support outstanding Customer Service standards.</font></p><p ><font face="Delivery, sans-serif">• Ensure post-implementation review of processes and analysis of data is carried out to gauge – where applicable and feasible – the effectiveness of implemented programs.</font></p><p ><font face="Delivery, sans-serif">• Develop appropriate performance metrics for the evaluation of customer contact skills and competencies, which will facilitate the identification of CS-related training needs gaps.</font></p><p ><font face="Delivery, sans-serif">• Develop, maintain and update a comprehensive and effective internal training programme aligned to the CS department’s and company’s training objectives </font></p><p ><font face="Delivery, sans-serif">• Lead and provide clear objectives for the CS analyst in assigned tasks to facilitate the achievement of CSD departmental goals</font></p><p ><font face="Delivery, sans-serif">• Evaluate external training consultants on appropriate training for CS staff</font></p><p ><font face="Delivery, sans-serif">• Perform scheduled call monitoring and service audits to (via various contact media in the Customer Contact Centre) that CS personnel are continually working towards delighting customers through consistent and excellent service standards.</font></p><p ><font face="Delivery, sans-serif">• Coordinate and roll-out a specified number of CS Frontline Training for new recruits yearly</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Strategic Planning for Customer Service Development and Budget Compliance </u></font></p><p ><font face="Delivery, sans-serif">? Prepare the CS Training and Development Plan per AOP requirements and ensure the training and development needs of CS personnel reflect business imperatives.</font></p><p ><font face="Delivery, sans-serif">• Ensure that budgeted training man-days are met in accordance with overall organisation plan and schedule</font></p><p ><font face="Delivery, sans-serif">• Identify benchmarking exercises against competitor / cross-industry / network customer contact centres for CS Analyst to carry out such exercises to surface best demonstrated practices and explore the viability of implementing these with a cost-benefit analysis and a business case justification. </font></p><p ><font face="Delivery, sans-serif">• Implementation of corrective and preventive actions to pre-empt recurrence in line with the focus on achievement of service excellence to customers.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Information Management</u></font></p><p ><font face="Delivery, sans-serif">• Guide on the construction of a database on employee training for the CS department and ensure that training records are maintained and updated promptly with a monthly summary report submitted to the CS Manager.</font></p><p ><font face="Delivery, sans-serif">• Ensure that CS Analyst maintain and update documented work procedures and instructions to reflect the latest and accurate information and that current practice reflect specified procedures.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Profile:</strong></font></p><p ><font face="Delivery, sans-serif">• Presentation skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Facilitation and training skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Customer-facing and interaction skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Word, Excel, PowerPoint, etc.) (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Customer Contact Centre systems, e.g. ACD, PABX, CRM, CTI, IVR, Workforce Management Systems, Quality Monitoring Systems, etc.) (good working knowledge)</font></p><p ><font face="Delivery, sans-serif">• Software skills (MS Power tools, DHL Systems) (preferable)</font></p><p ><font face="Delivery, sans-serif">• Communication skills, spoken and written (excellent)</font></p><p ><font face="Delivery, sans-serif">• Negotiation and interpersonal skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Leadership skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Analytical, organizational and motivational skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Project Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• People Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Our Offer:</strong></font></p><p ><font face="Delivery, sans-serif">• Strong career support in an international environment.</font></p><p ><font face="Delivery, sans-serif">• Great culture and colleagues.</font></p><p ><font face="Delivery, sans-serif">• Multifarious benefit programm.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</font></p><p ><font face="Delivery, sans-serif"> </font></p><p ><font face="Delivery, sans-serif">We look forward to receiving your application!</font></p><p ><font face="Delivery, sans-serif"> </font></p><div><font face="Delivery, sans-serif"><br></font></div></div></div>
<p><strong>1. Role Purpose:</strong> Extract, structure, and validate Bills of Materials (BOM) for equipment and assets, identify Consumable and Rebuildable spare parts, match spare items against the Material Master , and prepare high-quality engineering data for review, approval, and upload into Enterprise Asset Management (EAM) systems. The BOM Engineer is responsible for BOM extraction, preparation, and structuring, while the BOM QC Engineer is responsible for quality verification, validation, and compliance before submission.</p><p><strong>2. Key Responsibilities BOM Engineer:</strong> Read and interpret technical documents including OEM Manuals, Spare Parts Catalogues, Parts Lists, Bill of Materials (BOM), Cross-Section Drawings, General Arrangement (GA) Drawings, Assembly Drawings, and Engineering Documentation. Extract complete Bills of Materials (BOM) for equipment based on manufacturer documentation. Identify and document components with accurate descriptions, quantities, hierarchy, and technical attributes. Search and match spare parts with existing Material Master records and identify items requiring new material creation. Classify spare parts as Consumable or Rebuildable according to project standards. Prepare structured BOMs using standard templates while maintaining consistency across equipment types. Prepare lists of new materials for Material Master creation where existing records are unavailable. Incorporate review comments and revise BOMs based on Quality Control feedback. Support document indexing and equipment-document linkage activities when required. Ensure compliance with engineering documentation standards and material coding guidelines.</p><p><strong>3. Key Responsibilities BOM QC Engineer:</strong> Perform detailed quality checks on prepared Bills of Materials before submission. Verify BOM completeness against OEM manuals, spare parts lists, drawings, and engineering documents. Validate Material Master matching accuracy and ensure correct material identification. Verify Consumable and Rebuildable spare classification according to project standards. Review BOM templates to ensure mandatory fields, naming conventions, and engineering standards are followed. Identify data inconsistencies and coordinate corrective actions with BOM Engineers. Track quality observations, rejection reasons, and corrective actions. Prepare QC reports and support internal quality reviews. Ensure data quality, consistency, and completeness before final approval.</p><p><strong>4. Required Skills & Knowledge (Both Roles):</strong> Strong ability to read and interpret engineering and maintenance documentation including: Bills of Materials (BOM) Spare Parts Lists OEM Manuals Parts Catalogues Assembly Drawings Cross-Section Drawings General Arrangement (GA) Drawings Equipment Drawings Hands-on experience extracting BOMs and spare parts information from engineering documents. Experience matching engineering materials with Material Master or Item Master records. Good understanding of Material Master Data and engineering material identification. Working knowledge of: Material Coding Material Classification Equipment Hierarchy Parent-Child Relationships Unit of Measure (UOM) Quantity Structure BOM Templates Understanding of equipment assemblies, sub-assemblies, components, and spare parts. Familiarity with Mechanical, Electrical, Instrumentation, and Rotating Equipment spare parts. Strong attention to detail with excellent data quality and validation skills. Proficiency in Microsoft Excel, including Filters, VLOOKUP/XLOOKUP, Data Validation, and data cleansing techniques. Good written and verbal communication skills in English.</p><p><strong>5. Preferred Skills:</strong> Experience in Asset Management, Material Master Data Management, Spare Parts Cataloguing, or Engineering Master Data projects. Experience working with Enterprise Asset Management (EAM) systems such as: Oracle eAM SAP PM SAP EAM IBM Maximo IBM MAS Hexagon EAM Knowledge of Rebuildable and Capital Spare management concepts. Experience in Oil & Gas, Petrochemical, Water Utilities, Power, Mining, Manufacturing, or Heavy Industrial projects. Knowledge of Material Cataloguing standards including Noun & Modifier methodology and UNSPSC classification is an added advantage.</p><p><strong>6. Experience & Qualifications:</strong></p><p><strong>BOM Engineer</strong> 3-7 years of experience in Maintenance, Reliability, Spare Parts Management, Material Master Data, Engineering Documentation, Material Cataloguing, or Asset Management. Diploma or Bachelor's Degree in Mechanical, Electrical, Instrumentation, Industrial, or related Engineering disciplines.</p><p><strong>BOM QC Engineer</strong> 4-8 years of experience in BOM Quality Control, Material Master Validation, Engineering Data Quality, or Spare Parts Cataloguing. Proven experience in BOM validation, quality assurance, and engineering documentation review. Diploma or Bachelor's Degree in Mechanical, Electrical, Instrumentation, Industrial, or related Engineering disciplines.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Skills & Knowledge (Both Roles):</strong> Strong ability to read and interpret engineering and maintenance documentation including: Bills of Materials (BOM) Spare Parts Lists OEM Manuals Parts Catalogues Assembly Drawings Cross-Section Drawings General Arrangement (GA) Drawings Equipment Drawings Hands-on experience extracting BOMs and spare parts information from engineering documents. Experience matching engineering materials with Material Master or Item Master records. Good understanding of Material Master Data and engineering material identification. Working knowledge of: Material Coding Material Classification Equipment Hierarchy Parent-Child Relationships Unit of Measure (UOM) Quantity Structure BOM Templates Understanding of equipment assemblies, sub-assemblies, components, and spare parts. Familiarity with Mechanical, Electrical, Instrumentation, and Rotating Equipment spare parts. Strong attention to detail with excellent data quality and validation skills. Proficiency in Microsoft Excel, including Filters, VLOOKUP/XLOOKUP, Data Validation, and data cleansing techniques. Good written and verbal communication skills in English.</p><p><strong>Preferred Skills:</strong> Experience in Asset Management, Material Master Data Management, Spare Parts Cataloguing, or Engineering Master Data projects. Experience working with Enterprise Asset Management (EAM) systems such as: Oracle eAM SAP PM SAP EAM IBM Maximo IBM MAS Hexagon EAM Knowledge of Rebuildable and Capital Spare management concepts. Experience in Oil & Gas, Petrochemical, Water Utilities, Power, Mining, Manufacturing, or Heavy Industrial projects. Knowledge of Material Cataloguing standards including Noun & Modifier methodology and UNSPSC classification is an added advantage.</p><p><strong>Experience & Qualifications:</strong></p><p><strong>BOM Engineer</strong> 3-7 years of experience in Maintenance, Reliability, Spare Parts Management, Material Master Data, Engineering Documentation, Material Cataloguing, or Asset Management. Diploma or Bachelor's Degree in Mechanical, Electrical, Instrumentation, Industrial, or related Engineering disciplines.</p><p><strong>BOM QC Engineer</strong> 4-8 years of experience in BOM Quality Control, Material Master Validation, Engineering Data Quality, or Spare Parts Cataloguing. Proven experience in BOM validation, quality assurance, and engineering documentation review. Diploma or Bachelor's Degree in Mechanical, Electrical, Instrumentation, Industrial, or related Engineering disciplines.</p><p><strong>Additional Requirements (Both Roles)</strong> Willingness to work full-time onsite in the Kingdom of Saudi Arabia (KSA). Ability to coordinate with engineering, maintenance, procurement, and asset management teams. Strong analytical, documentation, and problem-solving skills. Commitment to maintaining high standards of engineering data quality and project deliverables.</p>
<p>IT Operations is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions. This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic expertise and a methodical approach to problem-solving. Your responsibilities span across maintaining and enhancing the performance of end-user systems and managing device configurations. In this capacity, you operate with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively identify inefficiencies, implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and participating in the rollout of new technologies and tools that enhance the end-user experience. Ultimately, this position demands a balance of hands-on technical proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.</p><p>Key Responsibilities</p><ul><li>Deliver Advanced Multi-Platform Support: Provide expert-level technical assistance across Windows, macOS, and mobile platforms. Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.</li><li>Lead Troubleshooting & Escalation Management: Take ownership of persistent or high-impact technical problems, applying deep diagnostic expertise. Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.</li><li>Support & Optimize Office IT Infrastructure: Maintain and enhance video conferencing systems, network connectivity, and shared office technologies. Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.</li><li>Represent IT in Cross-Functional Projects: Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions. Provide input on planning, implementation, and post-deployment support.</li><li>Maintain Documentation & Knowledge Sharing: Create and refine internal documentation, SOPs, and troubleshooting guides. Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</li><li>Provide Regional Onsite Support: Travel occasionally to regional offices to deliver hands-on support, assist with deployments, and build relationships with local teams. Ensure consistent service standards across locations.</li></ul><p>Skills & Competencies</p><ul><li>Advanced Troubleshooting: Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms. Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.</li><li>MacOS Expertise: Demonstrates deep proficiency in macOS administration, including user account management, software deployment, system preferences, and device compliance. Confidently support Apple environments in mixed-platform workplaces.</li><li>Security Awareness: Upholds high standards of endpoint and data security in collaboration with the Security Operations Centre (SOC). Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.</li><li>Project Collaboration: Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts. Provide technical input, support implementation, and ensure smooth transitions for end users.</li><li>Documentation & Knowledge Sharing: Creates and maintains clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles. Share expertise with peers and junior staff to promote consistency and continuous learning.</li><li>Customer Service Excellence: Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity. Build trust with users by resolving issues efficiently and communicating effectively.</li><li>Autonomy & Leadership: Operates independently with minimal supervision, managing priorities and resolving escalations. Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.</li></ul><p>Growth Indicators</p><ul><li>Leads Local Support Operations: Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards.</li><li>Improves Support Processes & User Experience: Identifies recurring challenges and inefficiencies, then initiates and implements enhancements to support workflows, documentation, and user-facing services. Advocates for solutions that reduce friction and elevate satisfaction. Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness.</li><li>Influences Strategic IT Planning: Provides input on infrastructure decisions, technology rollouts, and service design. Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Information Technology, Computer Science, Computer Systems & Network or System Engineering (or equivalent experience). Certifications Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation). Experience Requirements Strong professional IT support experience, including remote and onsite roles. At least 2 years of experience in IT operations or IT support function. Advanced proficiency in Windows, macOS, and mobile platforms. Strong experience with MDM tools (Mosyle, Intune). Familiarity with ITIL service management and compliance practices. Experience supporting a global customer base and collaborating across time zones. Hands-on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc.) hardware issues will be an added advantage Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc. Ability to work in a fast-paced, ever changing environment. Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills. Demonstrated professionalism, service mindset, and interpersonal skills.</p>
<p>IT Operations is the frontline connection between IT@IFS and our global user community. Delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions. This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic expertise and a methodical approach to problem-solving. Your responsibilities span across maintaining and enhancing the performance of end-user systems and managing device configurations. In this capacity, you operate with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to proactively identify inefficiencies, implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and participating in the rollout of new technologies and tools that enhance the end-user experience. Ultimately, this position demands a balance of hands-on technical proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.</p><p>Key Responsibilities</p><ul><li>Deliver Advanced Multi-Platform Support: Provide expert-level technical assistance across Windows, macOS, and mobile platforms. Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.</li><li>Lead Troubleshooting & Escalation Management: Take ownership of persistent or high-impact technical problems, applying deep diagnostic expertise. Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.</li><li>Support & Optimize Office IT Infrastructure: Maintain and enhance video conferencing systems, network connectivity, and shared office technologies. Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.</li><li>Represent IT in Cross-Functional Projects: Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions. Provide input on planning, implementation, and post-deployment support.</li><li>Maintain Documentation & Knowledge Sharing: Create and refine internal documentation, SOPs, and troubleshooting guides. Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.</li><li>Provide Regional Onsite Support: Travel occasionally to regional offices to deliver hands-on support, assist with deployments, and build relationships with local teams. Ensure consistent service standards across locations.</li></ul><p>Skills & Competencies</p><ul><li>Advanced Troubleshooting: Diagnoses and resolves complex, persistent, or multi-layered technical issues across Windows, macOS, and mobile platforms. Apply structured problem-solving and leverages enterprise tools to ensure long-term resolution and user satisfaction.</li><li>MacOS Expertise: Demonstrates deep proficiency in macOS administration, including user account management, software deployment, system preferences, and device compliance. Confidently support Apple environments in mixed-platform workplaces.</li><li>Security Awareness: Upholds high standards of endpoint and data security in collaboration with the Security Operations Centre (SOC). Support patching, access controls, and incident response protocols while promoting user awareness and safe practices.</li><li>Project Collaboration: Actively contributes to cross-functional IT initiatives such as infrastructure upgrades, office expansions, and technology rollouts. Provide technical input, support implementation, and ensure smooth transitions for end users.</li><li>Documentation & Knowledge Sharing: Creates and maintains clear, actionable documentation including SOPs, troubleshooting guides, and internal knowledge base articles. Share expertise with peers and junior staff to promote consistency and continuous learning.</li><li>Customer Service Excellence: Delivers high-quality support across multiple channels - face-to-face, Teams, email - with professionalism, empathy, and clarity. Build trust with users by resolving issues efficiently and communicating effectively.</li><li>Autonomy & Leadership: Operates independently with minimal supervision, managing priorities and resolving escalations. Mentor junior team members, lead local initiatives, and contribute to team development and service improvement.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education:</strong> Bachelor's degree in Information Technology, Computer Science, Computer Systems & Network or System Engineering (or equivalent experience).</li><li><strong>Certifications:</strong> Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).</li><li><strong>Experience Requirements:</strong> Strong professional IT support experience, including remote and onsite roles. At least 2 years of experience in IT operations or IT support function. Advanced proficiency in Windows, macOS, and mobile platforms. Strong experience with MDM tools (Mosyle, Intune). Familiarity with ITIL service management and compliance practices. Experience supporting a global customer base and collaborating across time zones. Hands-on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc.) hardware issues will be an added advantage. Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc. Ability to work in a fast-paced, ever-changing environment. Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills. Demonstrated professionalism, service mindset, and interpersonal skills.</li><li><strong>Growth Indicators:</strong> Leads Local Support Operations: Serves as the go-to technical lead for regional support activities, coordinating daily workflows, mentoring team members, and ensuring consistent service delivery aligned with enterprise standards. Improves Support Processes & User Experience: Identifies recurring challenges and inefficiencies, then initiates and implements enhancements to support workflows, documentation, and user-facing services. Advocates for solutions that reduce friction and elevate satisfaction. Recognizes AI as a critical tool for automating tasks, analysing support trends, and enhancing responsiveness. Influences Strategic IT Planning: Provides input on infrastructure decisions, technology rollouts, and service design. Collaborates with cross-functional teams to align support capabilities with broader IT goals and operational need.</li></ul>
<p>In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what s possible.</p><p>Parsons is looking for an amazingly talented Senior Construction Engineer to support the construction management, site coordination, technical supervision, and delivery of external infrastructure works for a major Airport, Infrastructure, and Airfield Development Project. The successful candidate will be responsible for overseeing the execution of external area works including airport roads, access roads, hardscape areas, landscaping interfaces, pedestrian areas, parking facilities, service roads, utility corridors, drainage networks, external structures, and associated infrastructure works. The Senior Construction Engineer will provide technical leadership on site, ensuring construction activities are executed safely, efficiently, and in compliance with approved designs, project specifications, quality requirements, and airport operational standards. The role requires extensive experience in major infrastructure projects, construction supervision, multidisciplinary coordination, and stakeholder management.</p><ul><li>Lead and coordinate external area construction activities throughout the project lifecycle.</li><li>Provide technical guidance and support to site engineers, inspectors, contractors, and subcontractors.</li><li>Monitor construction progress against approved schedules, milestones, and project objectives.</li><li>Ensure construction activities are executed in accordance with approved drawings, specifications, method statements, and project requirements.</li><li>Support the Delivery Partner in achieving successful project delivery and operational readiness.</li><li>Oversee construction activities related to: Airport access roads and internal road networks. Service roads and operational routes. Parking areas and vehicle circulation zones. Pedestrian walkways and external hardscape areas. Utility corridors and external infrastructure interfaces. Drainage systems and stormwater management infrastructure. External civil works supporting terminals and airport facilities.</li><li>Ensure proper coordination between external works and airport operational requirements.</li><li>Verify construction methodologies and sequencing are suitable for complex airport environments.</li><li>Review contractor technical submissions including: Shop drawings. Method statements. Material submittmits. Technical queries (RFIs). Inspection requests.</li><li>Provide technical clarification and support resolution of site-related engineering issues.</li><li>Coordinate with design teams to address construction challenges and design modifications.</li><li>Ensure timely closure of technical issues impacting project progress.</li><li>Monitor contractor compliance with approved quality requirements and construction procedures.</li><li>Coordinate with QA/QC teams to ensure inspections and testing activities are completed.</li><li>Verify workmanship, materials, and installation activities comply with project specifications.</li><li>Review inspection reports, test results, and quality records.</li><li>Support implementation of corrective actions for non-conformance issues.</li><li>Coordinate external works interfaces with: Civil engineering works. Pavement and airfield systems. Utilities. Electrical systems. Mechanical systems. ICT infrastructure. Landscaping and architectural works.</li><li>Support resolution of multidisciplinary coordination issues.</li><li>Participate in coordination meetings with contractors, consultants, and stakeholders.</li><li>Monitor daily and weekly construction activities and progress.</li><li>Review contractor look-ahead schedules and construction plans.</li><li>Identify potential delays, risks, and constraints affecting delivery.</li><li>Support development of recovery plans and mitigation measures.</li><li>Provide progress updates and technical input to project management.</li><li>Coordinate with the Client, consultants, contractors, subcontractors, and airport stakeholders.</li><li>Participate in site meetings, progress meetings, and technical workshops.</li><li>Ensure effective communication between project teams.</li><li>Support resolution of construction-related issues and stakeholder concerns.</li><li>Promote a strong safety culture across all external area construction activities.</li><li>Ensure contractors comply with project HSE requirements, airport safety procedures, and approved risk assessments.</li><li>Participate in site safety inspections and observations.</li><li>Support implementation of corrective actions related to HSE findings.</li><li>Ensure construction activities consider environmental requirements and sustainability objectives.</li><li>Prepare and review construction progress reports, site records, and technical updates.</li><li>Maintain records of inspections, technical issues, approvals, and construction decisions.</li><li>Support preparation of project completion documentation and handover requirements.</li><li>Provide regular updates to Construction Management regarding progress, risks, and technical challenges.</li></ul><p>Bachelor's Degree in Civil Engineering or related Engineering discipline. Professional certification in construction management is an advantage. Minimum 10 years of experience in construction supervision and delivery of major infrastructure projects. Proven experience in: Airport developments. Transportation infrastructure. Large-scale civil construction projects. Strong experience in external works including roads, drainage, utilities, hardscape, and infrastructure coordination. Experience working with contractors, consultants, and client representatives in complex project environments. Experience supporting Delivery Partner, PMC, Engineer, or Client-side construction management roles. Strong knowledge of civil construction methods, materials, and site execution practices. Good understanding of airport infrastructure requirements and operational constraints. Experience reviewing drawings, specifications, method statements, and technical submissions. Knowledge of construction quality requirements, inspection processes, and testing procedures. Familiarity with project management systems, progress monitoring, and reporting tools. Strong problem-solving, coordination, and decision-making skills. Excellent communication and stakeholder management capabilities. Ability to manage multiple construction priorities in a fast-paced airport project environment.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree in Civil Engineering or related Engineering discipline. Professional certification in construction management is an advantage. Minimum 10 years of experience in construction supervision and delivery of major infrastructure projects. Proven experience in: Airport developments. Transportation infrastructure. Large-scale civil construction projects. Strong experience in external works including roads, drainage, utilities, hardscape, and infrastructure coordination. Experience working with contractors, consultants, and client representatives in complex project environments. Experience supporting Delivery Partner, PMC, Engineer, or Client-side construction management roles. Strong knowledge of civil construction methods, materials, and site execution practices. Good understanding of airport infrastructure requirements and operational constraints. Experience reviewing drawings, specifications, method statements, and technical submissions. Knowledge of construction quality requirements, inspection processes, and testing procedures. Familiarity with project management systems, progress monitoring, and reporting tools. Strong problem-solving, coordination, and decision-making skills. Excellent communication and stakeholder management capabilities. Ability to manage multiple construction priorities in a fast-paced airport project environment.</p><p>Professional Engineer (PE), Chartered Engineer (CEng), or equivalent professional registration. Experience on major international airport construction projects. Knowledge of ICAO Annex 14 and airport infrastructure requirements. Experience with FIDIC or similar international contract frameworks. Experience in Design-Build, EPC, PMC, or Delivery Partner project environments. Familiarity with BIM coordination and digital construction management tools. Experience managing complex external works within operational airport environments. Strong contractor management and stakeholder coordination experience.</p>