Call Center Jobs in Saudi

<p>The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p>DUTIES AND RESPONSIBILITIES</p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li></ul><p>SKILLS</p><ul><li>Excellent verbal communication and telephone etiquette</li><li>Strong customer service and guest interaction skills</li><li>Ability to handle multiple calls and tasks efficiently</li><li>Good listening skills and attention to detail</li><li>Calm and professional behavior under pressure</li><li>Strong organizational and time management skills</li><li>Ability to respond quickly and accurately to requests</li><li>Basic problem-solving and information handling skills</li><li>Teamwork and coordination with different departments</li><li>Ability to maintain confidentiality and professionalism</li><li>Clear and polite communication in English (additional languages are an advantage)</li><li>Reliability, punctuality, and strong work discipline</li></ul>

<p><br></p> <p> </p> <p> <strong>Role Purpose</strong> </p> <ul> <li>The Manager Customer Care is responsible for the leadership, performance, and continuous improvement of customer care operations for the utility company. The role ensures efficient handling of customer inquiries, service requests, complaints, and incidents while delivering consistent, high-quality customer experience across all service channels.</li> <li>The position oversees customer contact operations, service request management, and coordination with operations, control rooms, and field teams to ensure timely resolution of customer issues in line with service level agreements (SLAs), regulatory requirements, and company standards.</li> </ul> <p> </p> <p> <strong>Key Responsibilities</strong> </p> <p> </p> <p> <strong>1. Customer Care Operations</strong> </p> <ul> <li>Manage day-to-day customer care operations across all channels, including call center, email, web portals, and digital platforms.</li> <li>Ensure effective handling of customer inquiries, service requests, complaints, and outage-related communications.</li> <li>Oversee customer request intake, logging, prioritization, and tracking through CRM and customer information systems (CIS).</li> <li>Ensure customer care services are delivered in accordance with approved SLAs and performance targets.</li> </ul> <p> </p> <p> <strong>2. Service Request &amp; Complaint Management</strong> </p> <ul> <li>Establish and maintain standardized processes for service requests, complaints, and escalations.</li> <li>Ensure timely coordination with control rooms, operations, and field teams for resolution of customer issues.</li> <li>Oversee management of escalated and sensitive customer cases with potential regulatory or reputational impact.</li> <li>Ensure accurate documentation, closure, and customer communication throughout the request lifecycle.</li> </ul> <p> </p> <p> <strong>3. Performance Management &amp; Reporting</strong> </p> <ul> <li>Define, monitor, and report on customer care KPIs including response times, resolution times, first-contact resolution, customer satisfaction, and complaint volumes.</li> <li>Analyze trends, recurring issues, and root causes to support operational and service improvements.</li> <li>Prepare regular performance reports and dashboards for senior management and regulators, as required.</li> <li>Drive initiatives to improve efficiency, service quality, and customer satisfaction.</li> </ul> <p> </p> <p> <strong>4. People Leadership &amp; Capability</strong> </p> <ul> <li>Lead, coach, and manage customer care supervisors, team leaders, and agents.</li> <li>Ensure appropriate staffing, shift coverage, and competency levels to meet service demand.</li> <li>Establish training, quality assurance, and performance management frameworks for customer care staff.</li> <li>Promote a customer-centric culture, accountability, and continuous improvement mindset.</li> </ul> <p> </p> <p> <strong>5. Systems, Processes &amp; Digital Enablement</strong> </p> <ul> <li>Ensure effective use of CRM, CIS, outage management systems, and customer communication tools.</li> <li>Support system enhancements, automation, and digital self-service initiatives to improve customer experience.</li> <li>Ensure data quality, accurate customer records, and compliance with data protection requirements.</li> <li>Coordinate with IT and digital teams on customer care system improvements and upgrades.</li> </ul> <p> </p> <p> <strong>6. Stakeholder &amp; Interface Management</strong> </p> <ul> <li>Act as the primary interface between customer care, utilities operations, control rooms, billing, and field services.</li> <li>Coordinate customer communications during outages, planned works, and major incidents in alignment with operational teams.</li> <li>Support regulatory reporting, audits, and customer service reviews.</li> <li>Represent customer care in cross-functional forums, service improvement initiatives, and project handovers.</li> </ul> <p> </p> <p> <strong>7. Compliance, Risk &amp; Customer Advocacy</strong> </p> <ul> <li>Ensure compliance with customer service regulations, codes of practice, and contractual obligations.</li> <li>Manage customer complaints in line with regulatory requirements and escalation procedures.</li> <li>Identify customer-related risks and support mitigation actions.</li> <li>Act as the voice of the customer within the organization, advocating for service improvements and customer-focused solutions.</li> </ul> <p> </p> <p> <strong>Qualifications &amp; Experience</strong> </p> <ul> <li>Bachelor s degree in Business Administration, Engineering, or a related discipline.</li> <li>10 15 years of experience in customer service or contact center operations, preferably within utilities or regulated infrastructure sectors.</li> <li>Proven experience managing high-volume customer care or call center operations.</li> <li>Strong understanding of utility services, service request workflows, and customer service SLAs.</li> <li>Experience working with CRM, CIS, and customer communication systems.</li> <li>Demonstrated leadership, stakeholder management, and service improvement capabilities.</li> </ul> <p> </p>

<p><strong>Job Responsibilities:</strong></p><p>• Engage with Sales activities including communication with concerned stakeholders to support customers in all means of customer service.</p><p>• Communicate with all Supply Chain functions to deliver Customer expectations.</p><p>• Co-ordinate with Call Centre frequently to facilitate customer requirements.</p><p>• Proper communications among stakeholders on time to resolve customer requirements.</p><p>• Proper and timely reporting to management based on demand.</p><p>• Monitor and measure all Supply Chain processes to ensure maximum operational efficiency with reduced costs.</p><p>• Kaizen backload process.</p><p>• Coordinate with PDC on PDR requests</p><p>• Coordinate with logistic vendor/s to expedite order delivery to customers by home delivery or center collection</p><p><br></p><p><strong>Job Qualifications</strong></p><p>• Minimum – Relevant Diploma with background in Parts Operations, Sales, Inventory, Planning and Management</p><p>• Minimum 2 years’ experience</p><p>• Microsoft Office: Use of Microsoft Office applications - advanced use of Excel and PowerPoint</p><p>• Time Management: Managing one's own time and the time of others.</p><p>• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.</p><p>• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.</p><p>• Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.</p><p>• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.</p><p><br></p><p>publication ends on 14 Oct 2026</p>

<p>Job Overview We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels.</li><li>Provide accurate information regarding products, services, accounts, orders, company policies, and procedures.</li><li>Listen carefully to customer concerns and identify appropriate solutions.</li><li>Resolve routine customer complaints and service issues efficiently.</li><li>Escalate complex or sensitive cases to the appropriate department or supervisor.</li><li>Follow up with customers when necessary to ensure issues have been successfully resolved.</li><li>Maintain a friendly, respectful, and professional approach during every customer interaction.</li><li>Assist customers with account-related questions and basic troubleshooting.</li><li>Guide customers through company processes, online services, forms, or account procedures.</li><li>Help create a positive customer experience that encourages satisfaction and long-term loyalty.</li></ul><p>Email &amp; Live Chat Support</p><ul><li>Monitor customer service inboxes and respond to incoming inquiries.</li><li>Manage multiple live-chat conversations while maintaining accuracy and professionalism.</li><li>Draft clear, concise, and helpful written responses.</li><li>Use approved templates when appropriate while personalizing responses to the customer's situation.</li><li>Maintain appropriate response times according to company service standards.</li><li>Route requests to other departments when specialized assistance is required.</li></ul><p>Customer Records &amp; Data Entry</p><ul><li>Accurately document customer interactions in CRM or customer-management systems.</li><li>Create and update customer profiles and account information.</li><li>Record complaints, requests, resolutions, and follow-up actions.</li><li>Verify customer information before making authorized account changes.</li><li>Maintain complete and accurate service records.</li><li>Identify incorrect or incomplete customer information and update records when appropriate.</li><li>Protect customer information and maintain confidentiality at all times.</li></ul><p>Order &amp; Account Support</p><p>Depending on business requirements, responsibilities may include:</p><ul><li>Assisting customers with order questions.</li><li>Providing order and delivery status information.</li><li>Processing authorized cancellations, returns, or exchanges.</li><li>Helping customers understand billing or invoice information.</li><li>Updating customer contact or account information.</li><li>Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns.</li><li>Following established procedures for refunds, credits, or account adjustments.</li></ul><p>Required Qualifications</p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li></ul><p>Preferred Skills</p><p>Experience with the following is beneficial:</p><ul><li>CRM and customer-support software.</li><li>Live-chat platforms.</li><li>Email ticketing systems.</li><li>Microsoft Office.</li><li>Google Workspace.</li><li>Order-management systems.</li><li>E-commerce customer support.</li><li>Call center or contact center environments.</li><li>Basic technical troubleshooting.</li><li>Customer complaint resolution.</li><li>Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack.</li></ul><p>Training may be provided for company-specific products, systems, policies, and procedures.</p><p>Key Competencies</p><ul><li>Communication: Communicates clearly, professionally, and respectfully with customers and colleagues.</li><li>Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance.</li><li>Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines.</li><li>Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers.</li><li>Attention to Detail: Accurately records customer information and follows procedures carefully.</li><li>Time Management: Prioritizes inquiries effectively and maintains appropriate response times.</li><li>Adaptability: Learns new products, software, policies, and processes quickly.</li><li>Teamwork: Collaborates with other departments to resolve customer concerns.</li><li>Confidentiality: Handles customer and company information responsibly and securely.</li></ul><p>Typical Daily Activities</p><p>A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns.</p><p>Remote Work Requirements</p><ul><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Join a leading F&amp;amp;B retail brand in <strong>Jeddah</strong> , Saudi Arabia, as <strong>Operation Director</strong>. We are seeking a strategic and results-driven executive with extensive experience in restaurant operations and multi-department management to oversee the company’s operations, drive business growth, and ensure operational excellence across its business units.</p><br><p>The ideal candidate will have a strong background in well-known restaurant brands, with the ability to lead diverse functions, optimize operational performance, and support the company’s long-term expansion strategy.</p><br><strong>Key Accountabilities</strong><p>The position involves:</p><br><ul><li><p>Lead and oversee the company’s overall operations, ensuring efficiency, consistency, and alignment with strategic objectives.</p><br></li><li><p>Develop and implement operational strategies to support business growth, profitability, and expansion.</p><br></li><li><p>Oversee restaurant operations and ensure compliance with brand standards, food safety requirements, and service quality expectations.</p><br></li><li><p>Manage and coordinate multiple departments, including Operations, Research &amp;amp; Development (R&amp;amp;D), Maintenance, Projects, and Call Center.</p><br></li><li><p>Establish and monitor KPIs, operational performance metrics, and reporting frameworks across all departments.</p><br></li><li><p>Drive process improvements, operational efficiency, cost optimization, and resource utilization.</p><br></li><li><p>Oversee new restaurant openings, projects, and operational readiness to support business expansion.</p><br></li><li><p>Collaborate with senior management to develop business plans, budgets, and growth strategies.</p><br></li><li><p>Monitor financial and operational performance, identifying opportunities to improve profitability and productivity.</p><br></li><li><p>Ensure consistent customer experience and service standards across all locations and business units.</p><br></li><li><p>Lead, develop, and mentor departmental heads, fostering accountability, collaboration, and high performance.</p><br></li><li><p>Identify operational risks and implement effective solutions to ensure business continuity and sustainable growth.</p><br></li></ul><strong>Knowledge, Skills, and Experience</strong>We Are Looking For:<ul><li><p>Bachelor’s degree in Business Administration, Hospitality Management, Engineering, or a related field. An MBA is an advantage.</p><br></li><li><p><strong>5 years of experience as an Operations Director</strong>, with a strong record of leadership and operational achievement.</p><br></li><li><p>Proven experience within well-known restaurant brands or established F&amp;amp;B retail businesses.</p><br></li><li><p>Strong experience managing multiple departments, particularly Operations, R&amp;amp;D, Maintenance, Projects, and Call Center functions.</p><br></li><li><p>Demonstrated ability to lead large teams, manage complex operations, and drive business performance.</p><br></li><li><p>Strong financial and commercial acumen, including budgeting, cost control, and profitability improvement.</p><br></li><li><p>Experience in restaurant expansion, operational standardization, and multi-site management is highly preferred.</p><br></li><li><p>Excellent strategic planning, problem-solving, and decision-making skills.</p><br></li><li><p>Strong stakeholder management and communication skills in Arabic and English.</p><br></li><li><p>Ability to work in a fast-paced environment, manage competing priorities, and deliver measurable results.</p><br></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<strong>Job Title<br><br></strong>Operations Team Leader- Riyadh<br><br><strong>Job Description<br><br></strong>The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.<br><br><strong>Essential Functions/Core Responsibilities<br><br></strong><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly</li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations</li><li>Communicate expectations to employees and provide timely updates</li><li>Provide subject matter expertise in handling escalated customer calls as needed</li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities</li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training</li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<br><br></li></ul>Candidate Profile<br><br><ul><li>Associate's degree in related field with two to four years of relevant experience preferred</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations</li><li>Work well under pressure and follow through on items to completion</li><li>Strong communication skills, both written and verbal</li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable</li><li>Ability to mentor, coach and provide direction to a team of employees</li><li>Willingness to work a flexible schedule<br><br></li></ul>Career Level Description<br><br>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<br><br><strong>Disclaimer <br><br></strong>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Join a leading F&amp;amp;B retail brand in Riyadh, Saudi Arabia, as <strong>Chief Operating Officer (COO)</strong>. We are seeking a strategic and results-driven executive with extensive experience in restaurant operations and multi-department management to oversee the company’s operations, drive business growth, and ensure operational excellence across its business units.</p><br><p>The ideal candidate will have a strong background in well-known restaurant brands, with the ability to lead diverse functions, optimize operational performance, and support the company’s long-term expansion strategy.</p><br><strong>Key Accountabilities</strong><p>The position involves:</p><br><ul><li><p>Lead and oversee the company’s overall operations, ensuring efficiency, consistency, and alignment with strategic objectives.</p><br></li><li><p>Develop and implement operational strategies to support business growth, profitability, and expansion.</p><br></li><li><p>Oversee restaurant operations and ensure compliance with brand standards, food safety requirements, and service quality expectations.</p><br></li><li><p>Manage and coordinate multiple departments, including Operations, Research &amp;amp; Development (R&amp;amp;D), Maintenance, Projects, and Call Center.</p><br></li><li><p>Establish and monitor KPIs, operational performance metrics, and reporting frameworks across all departments.</p><br></li><li><p>Drive process improvements, operational efficiency, cost optimization, and resource utilization.</p><br></li><li><p>Oversee new restaurant openings, projects, and operational readiness to support business expansion.</p><br></li><li><p>Collaborate with senior management to develop business plans, budgets, and growth strategies.</p><br></li><li><p>Monitor financial and operational performance, identifying opportunities to improve profitability and productivity.</p><br></li><li><p>Ensure consistent customer experience and service standards across all locations and business units.</p><br></li><li><p>Lead, develop, and mentor departmental heads, fostering accountability, collaboration, and high performance.</p><br></li><li><p>Identify operational risks and implement effective solutions to ensure business continuity and sustainable growth.</p><br></li></ul><strong>Knowledge, Skills, and Experience</strong>We Are Looking For:<ul><li><p>Bachelor’s degree in Business Administration, Hospitality Management, Engineering, or a related field. An MBA is an advantage.</p><br></li><li><p>At least<strong>2 years of experience in a COO position</strong> or<strong>5 years of experience as an Operations Director</strong>, with a strong record of leadership and operational achievement.</p><br></li><li><p>Proven experience within well-known restaurant brands or established F&amp;amp;B retail businesses.</p><br></li><li><p>Strong experience managing multiple departments, particularly Operations, R&amp;amp;D, Maintenance, Projects, and Call Center functions.</p><br></li><li><p>Demonstrated ability to lead large teams, manage complex operations, and drive business performance.</p><br></li><li><p>Strong financial and commercial acumen, including budgeting, cost control, and profitability improvement.</p><br></li><li><p>Experience in restaurant expansion, operational standardization, and multi-site management is highly preferred.</p><br></li><li><p>Excellent strategic planning, problem-solving, and decision-making skills.</p><br></li><li><p>Strong stakeholder management and communication skills in Arabic and English.</p><br></li><li><p>Ability to work in a fast-paced environment, manage competing priorities, and deliver measurable results.</p><br></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 12+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Role Title<br><br>Customer Service Assistant (male and female)<br><br>Role Information<br><br>Role Type<br><br> Pay Band<br><br> Location<br><br> Duration<br><br>Reports To<br><br>Hourly paid<br><br>40 SAR / hour<br><br>Jeddah / Riyadh / Khobar<br><br>Yearly contract (renewable) <br><br>Customer Service Manager <br><br>Role purpose<br><br>To provide support to Customer Service daily work in terms of supporting Customer Service, acting as first contact point for the customers at the front office or call centre and reporting feedback regularly for improvement.<br><br>About Us<br><br>The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.<br><br>We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.<br><br>Geopolitical/SBU/Function Overview<br><br>Customer Service KSA is one of the busiest centres in the region, offering high quality teaching, examinations and a range of other educational and cultural services. The main aim of this job is to maintain regular communication with customers visiting the front office for any services and to be responsible for some admin work related to placement test and registration period.<br><br>Main Opportunities/challenges For This Role<br><br>The British Council is open to customers from 9:00 to 21:00 from Saturday till Thursday. The Customer Services Team work a range of shifts designed to meet customers’ needs within these times and within operational constraints. On occasions, the post holder might be required to work outside the standard working hours and during the weekend.<br><br>Main Accountabilities<br><br>To ensure the smooth day-to-day running of practical aspects of the customer service by:Photocopying material To assist TC, exams and CS with display work To help when necessary to give publicity materials Keeping the waiting area tidy Checking the waiting area equipment Preparing the waiting area and placement tests area To deliver high standards of customer care by:Welcoming the customers at the front office and help them to choose the correct option from the queuing system Calls the waiting list customers Monitore the waiting area Directing customers to the placment test classes Directing Customers enquiries to the right person Assisting with queries as required Phoning students to update them on information and services as well as running telephone surveys as requested. To help with placement testing setup by:Preparing all rooms as required Preparing the number cards Storing tests in a tidy fashion Respond to all F2F, phone and emails enquiries in a positive and professional manner in accordance with the British Council Customer Service Standards and Policies, as outlined in the Customer Management Framework. Deliver Teaching Centre and Exams Department registration service enquiries and support in an efficient manner and in accordance with Teaching and Exams Quality Standards. These will help the English and Exams Team meet their ambitious targets. By following enquiry guidelines, ensure that where appropriate enquiries and feedback are passed on to the relevant British Council person and department. Refer to the Service Level Agreement to ensure they are clear on what is and what is not expected of them. Promote and cross sell BC products and services in a professional manner. Perform Call Centre and front office related administration and financial tasks in a timely manner to ensure smooth running of Call Centre operation <br><br>Key Relationships<br><br>The customer service team represent the organisation to a wide range of our audiences, including in excess of 15,000 individual teacher centre students (including adults, young learners and their parents) and more than 30,000 examination candidates each year face to face, as well as more than 35,000 enquiries by F2F, email or telephone each month. These enquiries cover a range of needs including:<br><br>Information about our public, corporate, and Young Learner courses Information about our professional skills courses and workshops Information about the wide range of examinations we offer including IELTS, ESOL, professional education and school exams. Requests for information about certification of degrees, qualifications etc Enquiries about partnerships or other relationships Assisting students to book placement tests Solving customer complaints<br><br>In order to serve our external customers, customer service Agents work particularly closely with the Customer Service Team, Teaching Centre and Exams Departments. Due to the nature of the role they also work closely with our other Project teams.<br><br>Role Requirements<br><br>Threshold requirements:<br><br>Assessment stage<br><br>Passport Requirements/ Right To Work In Country<br><br>Valid & transferable Iqama<br><br>Saudi nationals are eligible to apply<br><br>Shortlisting<br><br>Direct contact or managing staff working with children?<br><br>Yes<br><br>IF YES. Appropriate police check<br><br>N/a<br><br>Notes<br><br>Person Specification<br><br>Assessment stage<br><br>Minimum / Essential<br><br>Language requirements (DELETE IF NOT APPROPRIATE)<br><br>Desirable<br><br>Assessment Stage<br><br>Ability to communicate very well in spoken and written English and Arabic.<br><br>Shortlisting<br><br>Qualifications<br><br>Minimum / essential<br><br>Desirable<br><br>Assessment Stage<br><br>Minimum diploma or High school or equivalent <br><br>Shortlisting<br><br>Role Specific Knowledge & Experience<br><br>Minimum / essential<br><br>Desirable<br><br>Assessment Stage<br><br>Experience of dealing with customer – One year minimum<br><br>Shortlisting<br><br>British Council Core Skills<br><br>Assessment Stage<br><br>Communicating and influencing (level 1) Using technology (level 1) Managing accounts and partnerships (Level 1)<br><br>Shortlisting AND Interview<br><br>British Council Behaviours<br><br>Assessment Stage<br><br>Connecting with others (essential) Working together (essential) Being accountable (essential) Making it happen (essential) Creating shared purpose (essential) Shaping the future (essential)<br><br> <br><br>Interview

<div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Initial contact with interested customers coming from the call center and marketing campaigns, qualifying them accurately and converting as many as possible into field visits and potential deals for the direct sales department, with accurate and timely data entry via the Customer Management System (CRM).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Tasks and responsibilities</span></div><div><span style="font-size: 11px;">Receiving customers from social media marketing campaigns on a Customer Management System (CRM).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Contacting potential customers by phone to qualify them and present the products.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Receiving incoming calls via the unified number and updating customer statuses on the system.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Scheduling visits and follow-up with the direct sales department.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Entering and updating data on the CRM system accurately and in a timely manner.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Follow up with potential customers and add their financial data to determine their purchasing desire.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Prepare daily and weekly call reports (completed/received incomplete).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Preparing the Leads report: Qualified/Unqualified, Follow-up Status, and Transfer Stages.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Preparing a report on scheduled visits and converting them into potential deals.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Any additional tasks assigned by the manager according to the needs of the work and the requirements of the department.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Skills and abilities</span></div><div><span style="font-size: 11px;">Technical skills:</span></div><div><span style="font-size: 11px;">Use a Customer Management System (CRM) and update records accurately.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Familiarity with the company's products and their advantages for a convincing telephone presentation.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Organizing contact lists and managing priorities during the shift.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Measure and track connection and conversion indicators using system dashboards.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Soft and behavioral skills:</span></div><div><span style="font-size: 11px;">Excellent telephone communication skills and tact.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Quick wit and fast response.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Persuasion and negotiation with different customer categories.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Working under pressure and being disciplined with time and goals.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Requirements and conditions</span></div><div><span style="font-size: 11px;">Diploma or Bachelor's degree (Marketing/Management/Related field).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Experience of (1 to 3 years) in telephone sales / call centers.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Previous experience in the field of real estate development.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Practical knowledge of the CRM system and Excel software.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">It is preferable to have a good grasp of the basics of real estate finance,</span></div>

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.<br>Responsibility:Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive. Responsible for local and overseas customers/clients, the work languages used are Arabic and English Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions Assist customers/clients with trading account registration and verification processes Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary Assist in handling and resolving customer complaint cases escalated from frontline channels, ensuring timely follow-up and proper case closure Responsible for proper recording, filing and organizing of customer feedback and suggestions Contribute to the development of customer service processes, knowledge bases, and training materials Perform with other ad-hoc duties as per assigned from time to time<br><br><br>Requirements<br><br><br>Bachelor's degree or above (fresh graduates with strong internship experience in finance are encouraged to apply); or Diploma holders with minimum 1-2 years of relevant work experience in brokerage/call center Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous Computer literacy is preferred Language proficiency in Arabic is a must, while English/Mandarin is advantageous Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively<br>*Please note that only short-listed candidates will be contacted. Thank you.<br><br><br>Benefits<br><br>Paid Time Off Training & Development Performance Bonus

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>The FAENA Movement</strong> is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>As we continue our expansion into the Kingdom of Saudi Arabia, <strong>FAENA The Red Sea</strong> will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><br><br>Job Description<br><br><p><strong>JOB OVERVIEW&nbsp;</strong></p><br><p>The&nbsp;Guest&nbsp;Experience&nbsp;Agent - Telephone&nbsp;manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication,&nbsp;assists&nbsp;guests with inquiries, and supports internal communication to&nbsp;maintain&nbsp;smooth hotel operations.&nbsp;</p><br><p><strong>DUTIES AND RESPONSIBILITIES&nbsp;</strong></p><br><ul><li><p>Answer and handle all incoming and outgoing telephone calls promptly and professionally&nbsp;</p><br></li></ul><ul><li><p>Transfer calls to the&nbsp;appropriate departments, guests, or staff efficiently&nbsp;</p><br></li></ul><ul><li><p>Provide&nbsp;accurate&nbsp;information and&nbsp;assistance&nbsp;to guests and callers&nbsp;</p><br></li></ul><ul><li><p>Operate and monitor the hotel’s PBX/switchboard system at all times&nbsp;</p><br></li></ul><ul><li><p>Handle wake-up calls, message taking, and call&nbsp;forwarding&nbsp;requests&nbsp;</p><br></li></ul><ul><li><p>Maintain clear and courteous communication standards in all interactions&nbsp;</p><br></li></ul><ul><li><p>Record and relay messages accurately to guests and departments&nbsp;</p><br></li></ul><ul><li><p>Assist&nbsp;with emergency communication procedures when&nbsp;required&nbsp;</p><br></li></ul><ul><li><p>Update and&nbsp;maintain&nbsp;call logs and communication records&nbsp;</p><br></li></ul><ul><li><p>Support internal communication between hotel departments&nbsp;</p><br></li></ul><ul><li><p>Ensure guest privacy and confidentiality of all information&nbsp;</p><br></li></ul><ul><li><p>Report any system faults or communication issues to the IT department&nbsp;</p><br></li></ul><ul><li><p>Assist&nbsp;guests with basic inquiries about hotel services and facilities&nbsp;</p><br></li></ul><ul><li><p>Follow hotel communication protocols and standard operating procedures&nbsp;</p><br></li></ul><ul><li><p>Ensure smooth and uninterrupted telephone service operations&nbsp;</p><br></li></ul><ul><li><p>Maintain professionalism and calmness during high-volume or emergency situations&nbsp;</p><br></li></ul><br>Qualifications<br><br><p><strong>QUALIFICATIONS DESIRED&nbsp;</strong></p><br><ul><li><p>High school diploma or equivalent; diploma in hospitality or communications is an advantage&nbsp;</p><br></li></ul><ul><li><p>1–3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)&nbsp;</p><br></li></ul><ul><li><p>Basic understanding of telephone switchboard/PBX systems and call handling procedures&nbsp;</p><br></li></ul><ul><li><p>Familiarity with hotel operations and guest service standards is an advantage&nbsp;</p><br></li></ul><ul><li><p>Basic computer literacy and ability to use communication systems and software&nbsp;</p><br></li></ul><ul><li><p>Proficiency&nbsp;in Microsoft Office applications is an advantage&nbsp;</p><br></li></ul><br>Additional Information<br><br><p><strong>SKILLS&nbsp;</strong></p><br><ul><li><p>Excellent verbal communication and telephone etiquette&nbsp;</p><br></li></ul><ul><li><p>Strong customer service and guest interaction skills&nbsp;</p><br></li></ul><ul><li><p>Ability to handle multiple calls and tasks efficiently&nbsp;</p><br></li></ul><ul><li><p>Good listening skills and attention to detail&nbsp;</p><br></li></ul><ul><li><p>Calm and professional behavior under pressure&nbsp;</p><br></li></ul><ul><li><p>Strong organizational and time management skills&nbsp;</p><br></li></ul><ul><li><p>Ability to respond quickly and accurately to requests&nbsp;</p><br></li></ul><ul><li><p>Basic problem-solving and information handling skills&nbsp;</p><br></li></ul><ul><li><p>Teamwork and coordination with different departments&nbsp;</p><br></li></ul><ul><li><p>Ability to&nbsp;maintain&nbsp;confidentiality and professionalism&nbsp;</p><br></li></ul><ul><li><p>Clear and polite communication in English (additional&nbsp;languages are an advantage)&nbsp;</p><br></li></ul><ul><li><p>Reliability, punctuality, and strong work discipline&nbsp;</p><br></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.<br>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br>Amazon Web Services (AWS) is looking to hire a highly motivated, customer-obsessed professional to provide hands-on support to our Data Center Security team across Saudi Cluster.<br>As a Data Center Security Manager (DSM), you will be tasked with running day-to-day data center security operations, supporting and executing security projects and programs, as well as assuring audit compliance with AWS policies and procedures.<br>Key job responsibilities<br> Direct and manage contract guard force to run daily data center operations.<br> Handle site security incidents, escalations or any other security related issues.<br> Provide after-hours on-call management support and participate in emergent, large scale event response when needed.<br> Participate in re-occurring data center security audits and reviews.<br> Executes established compliance processes with AWS policies, standards, guidelines and relevant legal and regulatory requirements.<br> Provides input on, and may develop security methodologies, policies and procedures.<br> Write reports and communicate with management on the status of physical security operations.<br> Oversee new security construction or retrofit projects.<br> Manage the security P&amp;L for assigned site(s), assist management with financial analysis and contribute to financial decisions for security requirements.<br> Collaborate with other teams to protect AWS Data Center personnel, information and assets.<br>- 5+ years of security management experience<br>- Experience working on physical security design and implementation of Access Control/Intrusion Detection and CCTV Surveillance systems<br>- Experience managing contract security and physical security operation programs such as access control/intrusion detection and CCTV surveillance systems<br>- Experience working in a data center or mission critical facility (example: hospital, military facility, public safety facility, etc.), or experience in a data center or other critical environment<br>- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response<br>- Indecent &amp; Emergency response<br>- Experience creating or improving SOPs and operational procedures<br>- Ability to collaborate across teams with partner groups (engineering, operations, colocation providers)<br>- Strong cross-cultural communication abilities; experience working across diverse locales and functions<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<strong>Remote | Full-Time | U.S. Eastern Time Hours<br><br></strong><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong><strong>About The Position<br><br></strong>Langford Staffing is hiring Lead Generation Representatives for a client that operates high-volume consumer outreach campaigns.<br><br>You will contact company-provided consumer leads using an automatic dialer, ask brief qualification questions, respond to objections, and connect qualified consumers with a sales representative.<br><br>You are not responsible for completing the final sale. Your responsibility is to start the conversation, create interest, determine whether the consumer meets the campaign requirements, and secure their agreement to a live transfer.<br><br><strong>How To Apply<br><br></strong>Apply with your résumé. Candidates whose experience aligns with the position will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic calling scenarios that evaluate your communication, objection handling, judgment, and ability to learn.<br><br><strong>Your Responsibilities<br><br></strong><ul><li>Contact consumers through a high-volume automatic dialer.</li><li>Gain the consumer’s attention within the first few seconds.</li><li>Explain the purpose of the call clearly and professionally.</li><li>Ask required qualification questions.</li><li>Respond to rejection, distrust, time objections, and hesitation.</li><li>Keep consumers engaged without becoming aggressive.</li><li>Create interest in speaking with the sales representative.</li><li>Secure qualified warm or live transfers.</li><li>Introduce the consumer to the receiving representative.</li><li>Record accurate call outcomes and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Work toward hourly and daily transfer targets.<br><br></li></ul>Campaigns may involve health benefits, insurance, telecommunications, or other consumer services.<br><br><strong>What You Need<br><br></strong><ul><li>Three or more years of experience in outbound calling, lead generation, appointment setting, telesales, call-centre sales, or live transfers.</li><li>Experience working with an automatic or predictive dialer.</li><li>Strong objection-handling and persuasive communication skills.</li><li>Experience working toward call, lead, appointment, transfer, or conversion targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain composed during rejection and difficult calls.</li><li>Strong listening skills and the ability to adjust your response to the consumer.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>The ability to apply coaching and improve your performance.</li><li>Full-time availability during U.S. Eastern Time calling hours.<br><br></li></ul>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar systems is an asset.<br><br><strong>Remote Setup Requirements<br><br></strong>You must have:<br><br><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet workspace suitable for continuous calls.</li><li>Wired internet with at least 100 Mbps download and 10 Mbps upload.</li><li>Backup internet and power arrangements.</li><li>The ability to work in a dialer, CRM, and campaign system simultaneously.<br><br></li></ul><strong>How Performance Is Measured<br><br></strong>Your performance will be evaluated through:<br><br><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Correct call notes and dispositions.</li><li>Schedule adherence and reliability.</li><li>Compliance with campaign requirements.<br><br></li></ul><strong>Who Will Do Well<br><br></strong>You will succeed if you can remain energetic and professional while making calls throughout the day.<br><br>You should be comfortable hearing “no,” responding to objections, and confidently asking qualified consumers to take the next step.<br><br>You do not need to deliver a perfect script on your first day, but you must be coachable, resilient, and capable of applying feedback quickly.

Saudi Infra Operations Manager | Riyadh, Saudi Arabia Lead and manage 24x7 operations for Webex infrastructure across Saudi Arabia, ensuring high availability, resilience, and operational excellence for data centre environments. Key Responsibilities Lead and develop the Saudi Operations team, ensuring effective monitoring, incident response, on-call support, and operational readiness. Own availability, reliability, and performance of regional network, data centre, and AWS cloud infrastructure. Drive incident management, root cause analysis, problem resolution, and service restoration activities. Ensure safe execution of infrastructure, network, and cloud changes with proper risk assessment and rollback planning. Partner with global engineering, SRE, security, facilities, vendors, and service owners to improve operational resilience.<br>Required Skills & Experience7+ years of experience in infrastructure, network, cloud, data centre, or SRE operations.2+ years leading technical teams in a 24x7 production environment. Strong expertise in networking (BGP, DNS, routing, switching, firewalls, WAN). Experience with AWS cloud services, monitoring, incident management, and operational reporting. Preferred Experience with Webex, collaboration, or real-time communication platforms. Kubernetes, automation, Infrastructure as Code (IaC), and SRE practices. AWS, Cisco, ITIL, or related certifications. Location: Saudi Arabia (Riyadh/Jeddah) Work Environment: Fast-paced operational leadership role supporting critical customer-facing infrastructure.

<h3>Role Overview</h3><p>Qiddiya is seeking a Manager of Customer / Patient Experience &amp; Administration to oversee the comprehensive patient journey and all front-of-house and administrative operations within its healthcare organization. This full-time role is based in Riyadh, Saudi Arabia, and focuses on ensuring an exceptional patient experience, efficient administrative processes, and seamless coordination between clinical and operational teams. The Manager reports to the Senior Sport Medicine Manager and is responsible for driving service excellence and a patient-centered culture across various functions.</p><h3>Key Responsibilities</h3><ul><li>Design and implement a customer/patient experience strategy aligned with organizational values and quality standards.</li><li>Optimize the end-to-end customer/patient journey, including access, appointments, arrival, clinical screening, treatment, discharge, follow-up, and digital engagement.</li><li>Lead customer/patient satisfaction improvement programs and oversee feedback systems, surveys, complaints, and resolution processes.</li><li>Manage all administrative and front-desk functions, including registration, scheduling, medical records, call center, and patient coordination.</li><li>Standardize Standard Operating Procedures (SOPs) for admissions, discharge, referrals, and insurance coordination, monitoring capacity and waiting times.</li><li>Collaborate with all departments to embed experience in care delivery and ensure consistent standards across clinical and front-line teams.</li><li>Lead patient liaison services, manage escalations, ensure clear communication, and coordinate multilingual and accessibility support.</li><li>Develop customer/patient engagement, retention, loyalty programs, and personalization strategies.</li><li>Ensure administrative processes comply with healthcare regulations, accreditation standards (CBAHI, JCI), and data privacy requirements.</li><li>Oversee digital touchpoints such as appointment systems, customer portals, mobile apps, and CRM platforms, driving automation and paperless workflows.</li><li>Define and report on KPIs for customer/patient experience and administration, using data for continuous improvement.</li></ul><h3>Team Leadership and Development</h3><ul><li>Lead and develop teams across reception, call center, patient relations, and administrative services.</li><li>Ensure comprehensive training in service excellence, communication, privacy, and healthcare regulations.</li><li>Foster a culture of empathy, professionalism, and accountability within the team.</li></ul><h3>Cross-Functional Coordination</h3><ul><li>Work closely with Medical, Nursing, Finance (RCM), IT, and Marketing teams to ensure a seamless patient journey.</li><li>Support service line expansion, new clinic openings, and operational readiness from a patient experience perspective.</li><li>Build and promote a patient-centric culture across the entire organization.</li><li>Design and oversee service excellence training for all staff, both clinical and non-clinical.</li></ul><h3>Qualifications and Experience</h3><ul><li>Candidates should possess 5-10 years of relevant experience in customer or patient experience and administrative management.</li><li>Demonstrated ability to oversee end-to-end patient journeys and administrative operations in a healthcare setting.</li><li>Experience with healthcare regulations, accreditation standards (CBAHI, JCI), and data privacy requirements.</li><li>Proficiency in managing digital touchpoints and driving automation in administrative workflows.</li></ul><h3>Work Environment</h3><p>This is a full-time position located in Riyadh, Riyadh, Saudi Arabia. The role involves working within a dynamic healthcare environment, collaborating with diverse clinical and operational teams to uphold high standards of patient care and administrative efficiency.</p>

<h3>About the Role</h3><p>Tata Communications is seeking a Service Support / Service Desk / NOC Agent to join their team in Riyadh, Riyadh. This full-time role is responsible for providing first-line (L0-L1 and partial L2) operational and technical support to customers and internal stakeholders, ensuring efficient incident, problem, complaint, and service request management. The position requires 5-10 years of experience and focuses on maintaining high service availability and customer satisfaction in compliance with ITIL and ISO 20000 standards.</p><h3>Key Responsibilities</h3><ul><li>Receive and respond to inbound customer cases via phone, email, and electronic platforms for Incident Management, Service Requests, Complaint Management, and Problem Management.</li><li>Log, categorize, prioritize, and document all cases accurately in the Service Desk / ITSM platform.</li><li>Track incidents and requests from identification through resolution in line with severity definitions and lifecycle workflows, ensuring timely resolution or escalation according to SLAs.</li><li>Apply technical skills to resolve Data Center and Connectivity-related issues at the service desk level before escalation, performing initial analysis, diagnostics, and troubleshooting.</li><li>Analyze and resolve customer complaints in collaboration with internal teams, suppliers, and external stakeholders, maintaining a professional, customer-centric approach.</li><li>Maintain and continuously update knowledge of corporate services, operational processes, and supported technologies, utilizing approved templates and procedures.</li><li>Develop and publish operational and performance reports using tools such as Power BI, PowerPoint, and dashboards, documenting incident summaries and resolutions.</li><li>Adhere to ITIL and ISO 20000 service management practices and comply with all organizational standards, policies, and procedures.</li><li>Provide on-call and remote support as required, including emergency response outside normal working hours.</li></ul><h3>Technical Support and Troubleshooting</h3><p>The agent will perform initial analysis, diagnostics, and troubleshooting for Data Center and connectivity services. This includes applying technical skills to resolve related issues at the service desk level before escalation, and following up on complex or escalated incidents to ensure closure and customer satisfaction.</p><h3>Knowledge Management and Process Improvement</h3><p>A key aspect of this role involves maintaining and continuously updating knowledge of corporate services, operational processes, and supported technologies. The agent will utilize approved templates and procedures to ensure accurate data capture and consistent service delivery, and will identify gaps, inefficiencies, and improvement opportunities in service desk operations to contribute to process enhancement initiatives.</p><h3>Collaboration and Compliance</h3><p>The Service Support / Service Desk / NOC Agent will establish and maintain effective working relationships with internal teams, suppliers, and partner organizations through regular, constructive communication. This role requires working collaboratively across shifts and teams to ensure seamless service continuity, while strictly adhering to ITIL and ISO 20000 service management practices and all organizational standards, policies, and procedures.</p><h3>Experience and Work Environment</h3><p>Candidates should possess 5-10 years of relevant experience. This full-time position is based in Riyadh, Riyadh, and may require providing on-call and remote support, including emergency response outside normal working hours.</p>

<strong>Company Description<br><br></strong><strong>About AbbVie<br><br></strong>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.<br><br><strong>Job Description<br><br></strong><strong>Purpose:<br><br></strong>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.<br><br><strong>Responsibilities:<br><br></strong><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications<br><br></strong>Preferred that you have a Bachelor’s degree in pharmaceutical studies.<br><br>1 years+ experience as a Product Specialist<br><br>Relevant industry experience, ideally in biotechnology and/or pharmaceuticals<br><br>Fluency in English and Arabic<br><br>Excellent communication and presentation skills<br><br>Practical knowledge and understanding of HCPs and disease area requirements<br><br>Good understanding of the market challenges and opportunities<br><br>Great sense of ethics and integrity<br><br>Curiosity and ability to learn and improve<br><br>Additional Information<br><br>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.<br><br>US &amp; Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html<br><br>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:<br><br>https://www.abbvie.com/join-us/reasonable-accommodations.html

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">King Faisal Specialist Hospital &amp; Research Centre in Riyadh is seeking a <strong style="font-weight:700;">Consultant, Rheumatology</strong> to join their team. This full-time position involves providing expert medical care, diagnosis, and treatment for rheumatological conditions in accordance with established medical bylaws and hospital policies. The role requires 0-1 years of experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Provide high-quality patient care across all aspects of Rheumatology, adhering to approved clinical privileges.</li> <li style="margin:0 0 6px;">Conduct inpatient and emergency room consultations upon request, ensuring timely responses as per hospital policy.</li> <li style="margin:0 0 6px;">Ensure medical records are completed accurately, legibly, and in a timely manner.</li> <li style="margin:0 0 6px;">Participate in on-call services, maintaining availability and response times in line with hospital guidelines.</li> <li style="margin:0 0 6px;">Perform daily morning rounds to identify patients ready for transfer or discharge, ensuring orders are written 24 hours in advance.</li> <li style="margin:0 0 6px;">Undertake any other clinical responsibilities related to the specialty as assigned.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Professional Development and Education</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Provide orientation, bedside training, and supervision to interns, residents, and fellows as required.</li> <li style="margin:0 0 6px;">Actively participate in the Department’s educational activities and training programs.</li> <li style="margin:0 0 6px;">Engage in national and international medical conferences to stay abreast of advancements.</li> <li style="margin:0 0 6px;">Maintain and enhance professional knowledge and fulfill continuing education requirements.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for this Consultant position should possess 0-1 years of relevant experience in Rheumatology. The role requires adherence to current medical staff bylaws, rules, regulations, and hospital policies and procedures.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This role is based in Riyadh, Saudi Arabia, at King Faisal Specialist Hospital &amp; Research Centre. It is a full-time position within a dynamic medical environment dedicated to providing high-quality patient care.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Albaap Company is a service company providing electro-mechanical services working in B2C residential and B2B projects. The maintenance is performed on scheduled and on-demand requests to repair low current, electrical, HVAC or plumbing issues.</p><p><br></p><p>&nbsp;&nbsp;&nbsp;&nbsp;The Real-Time Supervisor is responsible for monitoring and managing operational activities in real-time to ensure efficiency and effectiveness. This role involves overseeing team performance, making immediate decisions, and implementing strategies to optimize service delivery. Tasks are as bellow and not limited to those:</p><p><br></p><p><b>Job description:</b></p><ul><li><b>Monitoring Operations</b>: Continuously oversee real-time operations, including call volume, service levels, and team performance.</li><li><b>Team Management</b>: Supervise and support a team of agents or operators, providing guidance and coaching as needed.</li><li><b>Performance Analysis</b>: Analyze performance metrics and operational data to identify trends and areas for improvement.</li><li><b>Crisis Management</b>: Address and resolve operational issues and escalations promptly to maintain service quality.</li><li><b>Reporting</b>: Generate reports on real-time performance metrics and provide insights to management for strategic decision-making.</li><li><b>Coordination</b>: Collaborate with other departments (e.g., training, HR) to ensure alignment in operational goals and team development.</li><li><b>Process Improvement</b>: Identify opportunities for process enhancements and implement best practices to improve efficiency.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Requirement:</b></p><ul><li><b>Education</b>: Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience).</li><li><b>Experience</b>: Previous experience in a supervisory role, preferably in a real-time operational environment (e.g., call center, IT support).</li><li><b>Skills</b>:</li><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work under pressure and make quick decisions.</li><li>Proficiency in relevant software and tools for monitoring operations.</li></ul><p><br></p></div>

<p><strong>Responsibilities</strong></p><ul><li>Lead, schedule, and coach the L2 EOC team, ensuring adequate coverage, effective shift handovers, and consistent operational discipline.</li><li>Own proactive monitoring across infrastructure and applications, including alert triage, threshold tuning, noise reduction, and event correlation.</li><li>Act as the first responder and coordinator for operational incidents, resolving issues at L2 where possible and escalating to L3 teams and vendors with complete diagnostic information.</li><li>Coordinate P1/P2 incidents with Service Delivery and Operations leadership and maintain stakeholder communication until service restoration.</li><li>Ensure EOC tickets are handled within SLA through ServiceNow, including backlog, aging, and ticket quality management.</li><li>Oversee routine infrastructure operations, including server patching, SCCM operational tasks, health checks, and data center racking and stacking.</li><li>Oversee L2 application operations support for enterprise platforms such as Oracle ERP, Appian, SharePoint, and Document Management Systems.</li><li>Maintain EOC runbooks, SOPs, monitoring catalogues, and escalation matrices.</li><li>Prepare daily and weekly operational reports and dashboards covering availability, alerts, incidents, and SLA performance.</li><li>Drive continuous improvement through monitoring optimization, automation of recurring checks, and integration of lessons learned into Problem Management.</li></ul><p><br></p><p><strong>Requirements</strong></p><ul><li>6+ Yrs. of experience in IT Operations, NOC, or EOC environments, including at least 2 years leading an operations team or shift.</li><li>Hands-on experience with enterprise monitoring, observability, and alert management tools.</li><li>Solid working knowledge of network, systems, and data center operations with the ability to troubleshoot and resolve issues at L2.</li><li>Strong understanding of Incident Management, escalation processes, ITIL practices, and SLA-driven operations.</li><li>Experience working with <strong>ServiceNow</strong> or an equivalent ITSM platform.</li><li>Good knowledge of Windows Server, SCCM, server patching, and data center operations.</li><li>Exposure to enterprise application operations, including Oracle ERP, Appian, and SharePoint.</li><li>Strong communication skills in <strong>Arabic and English</strong>, with the ability to remain composed during major incidents.</li><li><strong>ITIL 4 Foundation – Required.</strong></li><li><strong>CCNA or equivalent network certification – Preferred.</strong></li><li>Monitoring-tool certification, such as <strong>SolarWinds SCP – Preferred.</strong></li><li>Experience in managed services or outsourced operations is preferred.</li><li>Experience building operational dashboards and reports in ServiceNow or monitoring platforms is preferred.</li><li>Scripting/automation experience using <strong>PowerShell or Python</strong> is preferred.</li><li>Experience working in <strong>24/7 operations and on-call rotations</strong> is preferred.</li></ul><p><br></p>