Call Center Jobs - Riyadh Saudi

<strong>Role: </strong>Sales Manager - Data Center Solution<br><br><strong>Location: </strong>Riyadh<br><br><strong>Contract: </strong>Permanent<br><br><strong>Why Carrier?<br><br></strong>Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.<br><br>We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.<br><br><strong>Your Role<br><br></strong>As a <strong>Sales Manager - Data Center Cooling Solutions </strong> , you will be responsible for building and maintaining strong relationships with clients and consultants in the data center sector. You will lead the sales process by identifying new opportunities, promoting Carrier’s advanced HVAC solutions, and supporting the technical and commercial aspects of the project lifecycle. This role plays a key part in strengthening Carrier’s presence in the KSA’s rapidly growing data center market.<br><br><strong>Role Responsibilities<br><br></strong><strong>Client Engagement &amp; Relationship Building<br><br></strong><ul><li>Develop and maintain strong relationships with data center clients and end users.</li><li>Engage with stakeholders to understand customer needs, technical requirements, and project goals.</li><li>Promote Carrier solutions to HVAC consulting firms and data center owners.<br><br></li></ul><strong>Sales Strategy &amp; Pipeline Development<br><br></strong><ul><li>Build and maintain a robust data center projects pipeline through incoming inquiries, client visits, and market intelligence.</li><li>Track and update pipeline activity regularly to support accurate forecasting and strategic planning.</li><li>Participate in framework agreements and ensure timely, high-quality bid submissions.<br><br></li></ul><strong>Technical &amp; Commercial Alignment<br><br></strong><ul><li>Collaborate closely with technical teams to ensure alignment between customer expectations and Carrier’s HVAC solutions.</li><li>Understand and analyze HVAC system requirements to prepare compelling technical and budgetary proposals.</li><li>Provide input to senior management to support the development of business plans for the data center segment.<br><br></li></ul><strong>Minimum Requirements<br><br></strong><ul><li>Bachelor’s degree in Mechanical Engineering or a related HVAC field.</li><li>5–7 years of relevant experience in HVAC system sales, preferably with a focus on applied equipment.</li><li>Experience in data center cooling solutions is highly preferred.</li><li>Strong commercial awareness and strategic thinking.</li><li>Proficient in Microsoft Office and business productivity tools.</li><li>Strong communication and presentation skills.</li><li>Ability to work cross-functionally and build long-term client relationships.</li><li>Strategic and commercial acumen</li><li>Customer-focused approach</li><li>Strong technical understanding of HVAC systems</li><li>Sales and negotiation expertise</li><li>Market intelligence and forecasting skills</li><li>Collaborative mindset across teams and functions<br><br></li></ul><strong>What We Offer<br><br></strong>We offer excellent development opportunities, an attractive salary and exceptional benefits including the following:<br><br><ul><li>International working environment</li><li>Competitive salary</li><li>Drive forward your career through professional development opportunities</li><li>Achieve your personal goals with our Employee Assistance Programme<br><br></li></ul><strong>Your journey with us<br><br></strong>We Always Aim To Provide a Fair And Valuable Recruitment Process For Everyone. If Selected, You Will Follow The Next Stages<br><br><ul><li>Initial call with our sourcing/recruitment team</li><li>Interview with the Manager<br><br></li></ul><strong>Our commitment to you<br><br></strong>As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.<br><br>The values that guide us are respect, integrity, inclusion, innovation, and excellence.<br><br>We’re excited for you to join us and make a difference.<br><br><strong>Apply Now!<br><br></strong><strong><strong>Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.<br><br></strong></strong><strong>Job Applicant's Privacy Notice<br><br></strong>Click on this link to read the Job Applicant's Privacy Notice

<p>Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.</p><p><br></p><p>We are currently looking to hire an <strong>Unified Communication Engineer</strong></p><p><strong>Location: </strong>Riyadh, Saudi Arabia</p><p>Experience-8+years</p><p>Email id - <strong>parul.sharma@aven-sys.com</strong></p><p><br></p><p><strong>Job Summary:</strong></p><p>We are seeking a skilled unified communication Engineer (Avaya , Cisco ) to join our team. The ideal candidate should have proven experience implementing, and supporting AVAYA Aura solutions , Cisco unified communications , Session boarder controllers and contact center is a plus, with a strong background in telecommunications and related technologies. This role involves working closely with clients to solve complex technical issues ,applying change requests ,implementation and support phases of projects.</p><p><br></p><p><strong>Must Haves:</strong></p><ul><li>Experience working with unified communication , call center systems .</li><li>Strong knowledge of VoIP protocols such as SIP, H.323, DHCP, DNS, LAN, and WAN technologies.</li><li>Technical Certifications from Avaya , Cisco , Genesys .,etc.</li><li>Experience with virtualization platforms and cloud environments is a plus.</li><li>Excellent problem-solving skills and ability to communicate technical concepts effectively.</li></ul><p><br></p><p><strong>WHAT’S ON OFFER</strong></p><p>You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.</p><p>To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to parul.sharma<strong>@aven-sys.com</strong> Your interest will be treated with strict confidentiality.</p><p><br></p><p>CONSULTANT DETAILS</p><p>Consultant Name: Parul</p><p>Avensys Consulting Pte Ltd</p><p>EA Licence 12C5759</p>

<h3><strong>About the Role</strong></h3><p>King Faisal Specialist Hospital &amp; Research Centre in Riyadh is seeking a <strong>Consultant, Pediatric Emergency Medicine</strong>. This full-time position involves providing comprehensive medical care, diagnosis, and treatment for medical conditions within the field of Pediatric Emergency Medicine, adhering to established medical staff bylaws, rules, regulations, and hospital policies.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Provide high-quality patient care across all aspects of Pediatric Emergency Medicine, in line with approved clinical privileges.</li><li>Deliver timely consultations for both inpatients and emergency room cases upon request, adhering to the hospital's prescribed timeframes.</li><li>Ensure the timely completion, accuracy, and legibility of all medical records.</li><li>Provide on-call services, maintaining availability and response times as stipulated by hospital policy.</li><li>Conduct daily morning rounds to identify patients ready for transfer or discharge, ensuring that relevant orders are issued 24 hours in advance.</li><li>Undertake any other clinical responsibilities related to the specialty as assigned.</li></ul><h3><strong>Professional Development and Education</strong></h3><ul><li>Provide orientation, bedside training, and supervision to interns, residents, and fellows as required.</li><li>Actively participate in the Department’s educational activities and training programs.</li><li>Engage in national and international medical conferences to stay abreast of advancements.</li><li>Maintain and enhance professional knowledge and fulfill continuing education requirements.</li></ul><h3><strong>Qualifications and Experience</strong></h3><p>Candidates for this Consultant position should possess 7 years of relevant experience in Pediatric Emergency Medicine. Specific educational qualifications were not provided but are expected to align with the requirements for a Consultant-level medical professional.</p><h3><strong>Work Environment</strong></h3><p>This role is based at King Faisal Specialist Hospital &amp; Research Centre in Riyadh, operating on a full-time basis. The successful candidate will work within a structured hospital environment, contributing to patient care and medical education.</p><h3><strong>Application Process</strong></h3><p>Salary details for this position are not disclosed. Interested applicants are encouraged to apply directly.</p>

<strong>Description<br><br></strong><strong>Job Purpose:<br><br></strong>To provide a high-quality, professional service to all visitors at the reception, ensuring efficient communication and customer service.<br><br><strong>Key Responsibilities And Duties<br><br></strong><ul><li> Handles inbound and outbound calls, emails, live chats, surveys, telesales, telemarketing activities, and other required forms of communication.</li><li> Answers calls within the specified time frame based on business needs.</li><li> Updates customer information in the system for both new and existing customers, documenting all call details according to standard operating procedures.</li><li> Follows up with customers as needed (e.g., call backs).</li><li> Builds customer interest in services and products, including upselling when appropriate.</li><li> Responds to customer inquiries and complaints accurately and within a specified time frame, offering advice and solutions for issues.</li><li> Achieves the requested KPIs (Key Performance Indicators) monthly.</li><li> Ensures accurate appointment scheduling by confirming dates, times, and other details with customers to minimize errors and miscommunication.</li><li> Assists customers with general information regarding services, policies, and procedures to guide them effectively.</li><li> Coordinates with other departments to ensure smooth patient flow and timely bookings.</li><li> Escalates complex issues or complaints to senior team members as needed, ensuring that problems are addressed promptly and effectively.</li><li> Prepares reports and updates on appointment scheduling, booking trends, and customer feedback to support ongoing improvements in service delivery.</li><li> Other duties as assigned within the scope of the job.<br><br></li></ul><strong>All Fakeeh Care employees are responsible for continuous improvement, including:<br><br></strong><ul><li> Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.</li><li> Actively contributing to continuous improvement initiatives, within the scope of the role.</li><li> Adherence to safety protocols and proactively seeking to address any job-related safety concerns.</li><li> Maintaining strict confidentiality of all sensitive information accessed or encountered during work.</li><li> Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness<br><br></li></ul>training and initiatives to prevent cyber threats.<br><br><ul><li> Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.</li><li> Completion of mandatory education as per the requirement, at least one month prior to expiration.<br><br></li></ul><strong>Requirements<br><br></strong><strong>Skills and Abilities:<br><br></strong><ul><li>Strong communication skills.</li><li>Excellent customer service skills.</li><li>Ability to handle a high volume of calls or inquiries in a timely and efficient manner. <br><br></li></ul><strong>Experience<br><br></strong>0 – 2 Experience in a customer service or call center environment, preferably within healthcare or medical services.<br><br><strong>Education<br><br></strong>High school diploma / bachelor's degree in healthcare administration, business administration, or related field.<br><br><strong>Language<br><br></strong>Excellent command of both oral and written English &amp; Arabic.<br><br><strong>Licenses / Certifications<br><br></strong>N/A

<p><b>About the Role</b> </p><p>The Customer Service Lead Representative plays a critical role in supporting the delivery of exceptional customer service across member, provider, client, and broker interactions while providing day-to-day operational support within the contact centre.</p> <p>This role serves as a senior technical and operational resource, managing complex enquiries, complaints, escalations, and service recovery activities while helping ensure service continuity, workload visibility, and adherence to service standards.</p> <p>Working closely with the Customer Service Manager, the Customer Service Lead Representative provides floor support, operational guidance, and knowledge sharing to Customer Service Representatives, helping to drive service quality and operational effectiveness.</p> <p>This is not a formal people management role and does not include employee performance management, disciplinary authority, or approval responsibilities.</p> <br> <b>What You'll Do</b> <ul> <li>Investigate and resolve complex customer enquiries, complaints, appeals, and escalated service issues across calls, emails, and written correspondence.</li> <li>Act as the primary operational and technical escalation point for cases requiring advanced research, coordination, policy interpretation, or procedural guidance.</li> <li>Interpret policy provisions, benefits, procedures, and operational requirements to determine appropriate solutions and escalation pathways.</li> <li>Maintain end-to-end ownership of escalated cases, ensuring timely resolution, accurate documentation, proactive follow-up, and clear customer communication.</li> <li>Support service recovery activities by managing customer expectations, coordinating corrective actions, and ensuring customer concerns are effectively addressed.</li> <li>Collaborate with Health Plans, Claims, Approvals, Service Centres, Providers, IT, and other stakeholders to facilitate prompt resolution of customer issues.</li> <li>Build effective working relationships with internal and external stakeholders while supporting a seamless customer experience.</li> <li>Monitor service queues, pending inventories, backlogs, ageing cases, and service-level risks, escalating concerns appropriately to the Customer Service Supervisor.</li> <li>Support workload coordination and operational prioritisation based on customer impact, service commitments, and business requirements.</li> <li>Ensure effective shift handovers through accurate communication of priority cases, unresolved issues, and operational updates.</li> <li>Assist with the preparation of operational updates, service-level reports, escalation summaries, workload status reports, and risk visibility reporting.</li> <li>Identify recurring service issues, root causes, process gaps, and customer experience challenges, providing recommendations for improvement.</li> <li>Contribute to knowledge-sharing initiatives, onboarding activities, refresher training sessions, process enhancements, and quality improvement programmes.</li> <li>Support quality assurance reviews, compliance activities, audits, and operational governance requirements.</li> <li>Maintain accurate customer records and ensure all activities comply with company policies, regulatory requirements, confidentiality obligations, information security standards, and data privacy requirements.</li> <li>Continue supporting core customer service activities during periods of high contact volumes, operational peaks, and business-critical events.</li> <li>Provide designated operational support coverage during the absence of the Customer Service Manager while remaining within the role's defined authority limits.</li> </ul> <br> <b>What You'll Bring</b> <ul> <li>Diploma or Bachelor's degree, preferably in Business Administration, Healthcare Administration, Customer Service Management, or a related discipline.</li> <li>Minimum of 3 to 5 years of experience in customer service, member services, client services, call centre/contact centre operations, or a related customer support environment.</li> <li>Demonstrated experience managing complex customer enquiries, complaints, escalations, and service recovery situations.</li> <li>Experience within the healthcare insurance industry is strongly preferred; experience within insurance, managed care, banking, financial services, or third-party administration environments will also be considered.</li> <li>Strong understanding of contact centre operations, service levels, escalation management, workload prioritisation, case ownership, and queue management principles.</li> <li>Proven ability to work independently, manage competing priorities, and maintain service quality under pressure.</li> <li>Fluency in written and spoken Arabic and English.</li> <li>Willingness to work flexible shifts in line with business requirements.</li> </ul> <br> <b>Skills</b> <b>Soft Skills</b> <ul> <li>Strong communication skills with the ability to engage professionally and empathetically with customers and stakeholders.</li> <li>Customer-focused mindset with sound judgement and professionalism in sensitive or challenging situations.</li> <li>Strong problem-solving and analytical capabilities with the ability to make decisions within established guidelines.</li> <li>Excellent organisational, prioritisation, and time-management skills.</li> <li>Ability to guide, coach, and influence colleagues through expertise and collaboration rather than formal authority.</li> <li>Strong stakeholder management and relationship-building skills.</li> <li>High levels of accountability, ownership, and attention to detail.</li> <li>Ability to adapt to changing priorities, operational demands, and business needs.</li> </ul> <br> <b>Technical / Functional Skills</b> <ul> <li>Strong knowledge of customer service operations, escalation management, complaint resolution, and service recovery principles.</li> <li>Ability to accurately interpret insurance policies, customer benefits, procedures, and operational requirements.</li> <li>Understanding of contact centre performance metrics, including service levels, turnaround times, quality scores, response times, customer satisfaction, and productivity measures.</li> <li>Experience monitoring queues, workloads, pending inventories, backlogs, and operational performance risks.</li> <li>Ability to identify trends, root causes, operational gaps, and opportunities for continuous improvement.</li> <li>Intermediate to advanced Microsoft Office skills, particularly Excel, Outlook, and PowerPoint.</li> <li>Experience using CRM systems, customer service platforms, and case management tools.</li> <li>Strong multitasking capability within a fast-paced, high-volume operational environment.</li> <li>Ability to maintain accurate case records, escalation logs, operational updates, and customer interaction documentation.</li> </ul> <br><p><strong>Desired Candidate Profile</strong></p><b>What You'll Bring</b> <ul> <li>Diploma or Bachelor's degree, preferably in Business Administration, Healthcare Administration, Customer Service Management, or a related discipline.</li> <li>Minimum of 3 to 5 years of experience in customer service, member services, client services, call centre/contact centre operations, or a related customer support environment.</li> <li>Demonstrated experience managing complex customer enquiries, complaints, escalations, and service recovery situations.</li> <li>Experience within the healthcare insurance industry is strongly preferred; experience within insurance, managed care, banking, financial services, or third-party administration environments will also be considered.</li> <li>Strong understanding of contact centre operations, service levels, escalation management, workload prioritisation, case ownership, and queue management principles.</li> <li>Proven ability to work independently, manage competing priorities, and maintain service quality under pressure.</li> <li>Fluency in written and spoken Arabic and English.</li> <li>Willingness to work flexible shifts in line with business requirements.</li> </ul> <br> <b>Skills</b> <b>Soft Skills</b> <ul> <li>Strong communication skills with the ability to engage professionally and empathetically with customers and stakeholders.</li> <li>Customer-focused mindset with sound judgement and professionalism in sensitive or challenging situations.</li> <li>Strong problem-solving and analytical capabilities with the ability to make decisions within established guidelines.</li> <li>Excellent organisational, prioritisation, and time-management skills.</li> <li>Ability to guide, coach, and influence colleagues through expertise and collaboration rather than formal authority.</li> <li>Strong stakeholder management and relationship-building skills.</li> <li>High levels of accountability, ownership, and attention to detail.</li> <li>Ability to adapt to changing priorities, operational demands, and business needs.</li> </ul> <br> <b>Technical / Functional Skills</b> <ul> <li>Strong knowledge of customer service operations, escalation management, complaint resolution, and service recovery principles.</li> <li>Ability to accurately interpret insurance policies, customer benefits, procedures, and operational requirements.</li> <li>Understanding of contact centre performance metrics, including service levels, turnaround times, quality scores, response times, customer satisfaction, and productivity measures.</li> <li>Experience monitoring queues, workloads, pending inventories, backlogs, and operational performance risks.</li> <li>Ability to identify trends, root causes, operational gaps, and opportunities for continuous improvement.</li> <li>Intermediate to advanced Microsoft Office skills, particularly Excel, Outlook, and PowerPoint.</li> <li>Experience using CRM systems, customer service platforms, and case management tools.</li> <li>Strong multitasking capability within a fast-paced, high-volume operational environment.</li> <li>Ability to maintain accurate case records, escalation logs, operational updates, and customer interaction documentation.</li> </ul> <br> <b>Nice to Have</b> <ul> <li>Knowledge of healthcare insurance operations, medical terminology, and healthcare service delivery models.</li> <li>Experience supporting onboarding, floor support, knowledge-sharing, quality calibration, or process improvement initiatives.</li> <li>Experience preparing service-level reports, operational dashboards, workload updates, or escalation reporting.</li> <li>Familiarity with complaint management frameworks, quality improvement methodologies, and continuous improvement practices.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>Empowering Destinations with Sustainable Innovation!</strong></p><br><br> <br> <p>The <strong>Red Sea Utilities Company (TRSUC)</strong> is a specialized subsidiary under <strong>Red Sea Global (RSG)</strong>, established to provide integrated utility services for RSG’s flagship developments, including <strong>The Red Sea Project</strong> and <strong>Amaala</strong>.</p><br><br> <br> <p>TRSUC is responsible for delivering essential services such as renewable energy, water desalination, wastewater treatment, solid waste management, district cooling, and telecommunications infrastructure. TRSUC is pioneering the development of off-grid, renewable utility systems to ensure that RSG’s destinations are powered entirely by clean energy.</p><br><br> <br> <p>TRSUC’s initiatives are integral to Saudi Arabia’s Vision 2030, aiming to diversify the economy and promote sustainable development. By providing state-of-the-art utility services, TRSUC supports RSG’s mission to create regenerative tourism destinations that prioritize environmental stewardship and community well-being.</p><br><br> <br> <p><strong>At TRSUC, Where Infrastructure Meets Innovation - For People and Planet.</strong></p><br><br> <br> <p><strong>Role Purpose</strong></p><br><br> <ul> <li>The Manager – Customer Care is responsible for the leadership, performance, and continuous improvement of customer care operations for the utility company. The role ensures efficient handling of customer inquiries, service requests, complaints, and incidents while delivering consistent, high-quality customer experience across all service channels.</li> <li>The position oversees customer contact operations, service request management, and coordination with operations, control rooms, and field teams to ensure timely resolution of customer issues in line with service level agreements (SLAs), regulatory requirements, and company standards.</li> </ul> <br> <p><strong>Key Responsibilities</strong></p><br><br> <br> <p><strong>1. Customer Care Operations</strong></p><br><br> <ul> <li>Manage day-to-day customer care operations across all channels, including call center, email, web portals, and digital platforms.</li> <li>Ensure effective handling of customer inquiries, service requests, complaints, and outage-related communications.</li> <li>Oversee customer request intake, logging, prioritization, and tracking through CRM and customer information systems (CIS).</li> <li>Ensure customer care services are delivered in accordance with approved SLAs and performance targets.</li> </ul> <br> <p><strong>2. Service Request &amp; Complaint Management</strong></p><br><br> <ul> <li>Establish and maintain standardized processes for service requests, complaints, and escalations.</li> <li>Ensure timely coordination with control rooms, operations, and field teams for resolution of customer issues.</li> <li>Oversee management of escalated and sensitive customer cases with potential regulatory or reputational impact.</li> <li>Ensure accurate documentation, closure, and customer communication throughout the request lifecycle.</li> </ul> <br> <p><strong>3. Performance Management &amp; Reporting</strong></p><br><br> <ul> <li>Define, monitor, and report on customer care KPIs including response times, resolution times, first-contact resolution, customer satisfaction, and complaint volumes.</li> <li>Analyze trends, recurring issues, and root causes to support operational and service improvements.</li> <li>Prepare regular performance reports and dashboards for senior management and regulators, as required.</li> <li>Drive initiatives to improve efficiency, service quality, and customer satisfaction.</li> </ul> <br> <p><strong>4. People Leadership &amp; Capability</strong></p><br><br> <ul> <li>Lead, coach, and manage customer care supervisors, team leaders, and agents.</li> <li>Ensure appropriate staffing, shift coverage, and competency levels to meet service demand.</li> <li>Establish training, quality assurance, and performance management frameworks for customer care staff.</li> <li>Promote a customer-centric culture, accountability, and continuous improvement mindset.</li> </ul> <br> <p><strong>5. Systems, Processes &amp; Digital Enablement</strong></p><br><br> <ul> <li>Ensure effective use of CRM, CIS, outage management systems, and customer communication tools.</li> <li>Support system enhancements, automation, and digital self-service initiatives to improve customer experience.</li> <li>Ensure data quality, accurate customer records, and compliance with data protection requirements.</li> <li>Coordinate with IT and digital teams on customer care system improvements and upgrades.</li> </ul> <br> <p><strong>6. Stakeholder &amp; Interface Management</strong></p><br><br> <ul> <li>Act as the primary interface between customer care, utilities operations, control rooms, billing, and field services.</li> <li>Coordinate customer communications during outages, planned works, and major incidents in alignment with operational teams.</li> <li>Support regulatory reporting, audits, and customer service reviews.</li> <li>Represent customer care in cross-functional forums, service improvement initiatives, and project handovers.</li> </ul> <br> <p><strong>7. Compliance, Risk &amp; Customer Advocacy</strong></p><br><br> <ul> <li>Ensure compliance with customer service regulations, codes of practice, and contractual obligations.</li> <li>Manage customer complaints in line with regulatory requirements and escalation procedures.</li> <li>Identify customer-related risks and support mitigation actions.</li> <li>Act as the voice of the customer within the organization, advocating for service improvements and customer-focused solutions.</li> </ul> <br> <p><strong>Qualifications &amp; Experience</strong></p><br><br> <ul> <li>Bachelor’s degree in Business Administration, Engineering, or a related discipline.</li> <li>10–15 years of experience in customer service or contact center operations, preferably within utilities or regulated infrastructure sectors.</li> <li>Proven experience managing high-volume customer care or call center operations.</li> <li>Strong understanding of utility services, service request workflows, and customer service SLAs.</li> <li>Experience working with CRM, CIS, and customer communication systems.</li> <li>Demonstrated leadership, stakeholder management, and service improvement capabilities.</li> </ul> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<br><p>Customer Service Representative</p><p>About the Role</p><p>We are looking for an experienced <strong>Customer Service Representative</strong> to join our team and provide exceptional customer support while handling inquiries and resolving issues efficiently and professionally.</p><p>The role operates on a <strong>shift-based schedule</strong>, with <strong>Friday as a fixed weekly day off</strong>.</p><p>Key Responsibilities</p><ul><li>Respond to customer calls and messages through various communication channels, including phone, chat, and email, and handle their requests.</li><li>Provide accurate information about products or services and resolve customer issues and complaints promptly.</li><li>Follow up on open customer cases and ensure appropriate and satisfactory resolutions.</li><li>Enter and update customer information and document interaction details in the <strong>Customer Relationship Management (CRM)</strong> system.</li><li>Collaborate with internal departments to ensure an excellent customer experience.</li></ul><p>Requirements</p><ul><li><strong>Experience:</strong> 1–3 years of previous experience in customer service or call center roles.</li><li><strong>Work Schedule:</strong> Ability to work rotating shifts, with <strong>Friday as a fixed weekly day off</strong>.</li></ul><p><br></p>

<p>SPECIALIST PHYSICIAN Posted on Thursday, 03 September 2026, 21 Rabia Al Awal 1448 Apply by Saturday, 12 September 2026, 1 Rabia Al Thani 1448 Location Riyadh Department/Section Stroke Section Summary Provides medical care in the field of specialty and supervises interns and residents, as requested by the Consultant and in accordance with current medical staff bylaws, rules and regulations and the Hospital s policies and procedures.</p><p><b><br></b></p><p><b>Essential Responsibilities and Duties</b></p><p>Clinical Responsibilities</p><ul><li>Applies medical techniques and principles under the direction of Consultant and deals with a diverse set of patients offering them care and encouragement.</li><li>Informs Consultant about any problems or discrepancies that might arise.</li><li>Complies strictly with medical care regulations and safety standards.</li><li>Provides required patient care and management in the field of speciality, in accordance with standards of medical care laid down by the Hospital, as requested by the Consultant.</li><li>Studies and performs assessment, examination and the compilation of a case history and assists in the diagnosis and management of the patient in accordance with criteria listed in diagnostic manuals such as the Diagnostic and Statistical Manual.</li><li>Registers detailed medical history, conducts a thorough physical examination and creates a plan for patient management and follows-up for discussion with the Consultant. Subsequently, records the Consultant s orders, progress notes and other required documents for outpatients.</li><li>Provides on-call coverage for their specialty on a rotational basis during evenings, nights, weekends and public holidays.</li><li>Prepares for and participates in specialist ward rounds as per policy. Documents findings in medical records.</li><li>Follows up on investigation results for outpatients and modifies treatment accordingly.</li><li>Attends specialty clinics, outpatient clinics, and shares on on-call schedule as per requirements.</li><li>Performs any other clinical responsibilities, as assigned.</li></ul><p>Academic Responsibilities</p><ul><li>Provides orientation, bedside training and supervision of interns, residents and fellows as assigned.</li><li>Keeps abreast of all the latest techniques and developments, especially in area of specialization. Implements them on a selective basis to improve technical standards.</li><li>Participates in the educational activities and training programs of the Department.</li><li>Participates in national and international medical conferences</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Graduation from a medical school in good standing, completion of required period of postgraduate training in a specialty and/or subspecialty, with Saudi/American Board or Canadian/UK certification, or equivalent as outlined by the Medical Staff Credentials &amp; Clinical/Professional Privileges Committee.</li><li>At least four (4) years of Training/Post-Training Experience is required.</li><li>Saudi Nationals Only.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Summary<p>Provides medical care in the field of specialty and supervises interns and residents, as requested by the Consultant and in accordance with current medical staff bylaws, rules and regulations and the Hospital’s policies and procedures.</p><br><br>Essential Responsibilities and Duties<p><b>Clinical Responsibilities</b></p><br><br><ul><li>&nbsp;Applies medical techniques and principles under the direction of Consultant and deals with a diverse set of patients offering them care and encouragement.&nbsp;</li><li>Informs Consultant about any problems or discrepancies that might arise.&nbsp;</li><li>&nbsp;Complies strictly with medical care regulations and safety standards.&nbsp;</li><li>&nbsp;Provides required patient care and management in the field of speciality, in accordance with standards of medical care laid down by the Hospital, as requested by the Consultant. ? Studies and performs assessment, examination and the compilation of a case history and assists in the diagnosis and management of the patient in accordance with criteria listed in diagnostic manuals such as the Diagnostic and Statistical Manual.&nbsp;</li><li>&nbsp;Registers detailed medical history, conducts a thorough physical examination and creates a plan for patient management and follows-up for discussion with the Consultant. Subsequently, records the Consultant’s orders, progress notes and other required documents for outpatients.&nbsp;</li><li>&nbsp;Provides on-call coverage for their specialty on a rotational basis during evenings, nights, weekends and public holidays.&nbsp;</li><li>Prepares for and participates in specialist ward rounds as per policy. Documents findings in medical records.&nbsp;</li><li>Follows up on investigation results for outpatients and modifies treatment accordingly.</li><li>&nbsp;Attends specialty clinics, outpatient clinics, and shares on on-call schedule as per requirements.</li><li>&nbsp;Performs any other clinical responsibilities, as assigned.</li></ul><br>&nbsp;<br><b>Academic Responsibilities&nbsp;</b><br><ul><li>&nbsp;Provides orientation, bedside training and supervision of interns, residents and fellows as assigned.</li><li>&nbsp;Keeps abreast of all the latest techniques and developments, especially in area of specialization. Implements them on a selective basis to improve technical standards.</li><li>&nbsp;Participates in the educational activities and training programs of the Department.&nbsp;</li><li>Participates in national and international medical conferences</li></ul><br>Education<p>Graduation from a medical school in good standing, completion of required period of postgraduate training in a specialty and/or subspecialty, with Saudi/American Board or Canadian/UK certification, or equivalent as outlined by the Medical Staff Credentials &amp; Clinical/Professional Privileges Committee.</p><br><br>Experience Required<p>At least four (4) years of Training/Post-Training Experience is required.</p><br><br>Other Requirements(Certificates)<p>Saudi Nationals Only.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life through bold ideas, meaningful collaboration, and a deep sense of purpose. As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter visionary in spirit, exceptional in execution. We re building more than a hotel; we re shaping a world of beauty, wonder, and connection. If you re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><p>JOB OVERVIEW The Guest Experience Agent - Telephone manages all incoming and outgoing telephone calls, directing them efficiently to the correct departments or guests. The role ensures clear, professional communication, assists guests with inquiries, and supports internal communication to maintain smooth hotel operations.</p><p>DUTIES AND RESPONSIBILITIES</p><ul><li>Answer and handle all incoming and outgoing telephone calls promptly and professionally</li><li>Transfer calls to the appropriate departments, guests, or staff efficiently</li><li>Provide accurate information and assistance to guests and callers</li><li>Operate and monitor the hotel s PBX/switchboard system at all times</li><li>Handle wake-up calls, message taking, and call forwarding requests</li><li>Maintain clear and courteous communication standards in all interactions</li><li>Record and relay messages accurately to guests and departments</li><li>Assist with emergency communication procedures when required</li><li>Update and maintain call logs and communication records</li><li>Support internal communication between hotel departments</li><li>Ensure guest privacy and confidentiality of all information</li><li>Report any system faults or communication issues to the IT department</li><li>Assist guests with basic inquiries about hotel services and facilities</li><li>Follow hotel communication protocols and standard operating procedures</li><li>Ensure smooth and uninterrupted telephone service operations</li><li>Maintain professionalism and calmness during high-volume or emergency situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; diploma in hospitality or communications is an advantage</li><li>1 3 years of experience in a PBX, call center, front office, or customer service role (preferably in hospitality)</li><li>Basic understanding of telephone switchboard/PBX systems and call handling procedures</li><li>Familiarity with hotel operations and guest service standards is an advantage</li><li>Basic computer literacy and ability to use communication systems and software</li><li>Proficiency in Microsoft Office applications is an advantage</li><li>Excellent verbal communication and telephone etiquette</li><li>Strong customer service and guest interaction skills</li><li>Ability to handle multiple calls and tasks efficiently</li><li>Good listening skills and attention to detail</li><li>Calm and professional behavior under pressure</li><li>Strong organizational and time management skills</li><li>Ability to respond quickly and accurately to requests</li><li>Basic problem-solving and information handling skills</li><li>Teamwork and coordination with different departments</li><li>Ability to maintain confidentiality and professionalism</li><li>Clear and polite communication in English (additional languages are an advantage)</li><li>Reliability, punctuality, and strong work discipline</li></ul>

<p>Assists in providing medical care in the field of Pediatric Critical Care, and supervises interns and residents, in accordance with current medical staff bylaws, rules and regulations and the Hospital s policies and procedures</p><p><strong>Essential Responsibilities and Duties</strong></p><ul><li><strong>Clinical Responsibilities</strong></li><li>Assists the Consultant in providing required patient care and management in the field of Pediatric Critical Care, in accordance with standards of medical care laid down by the Hospital.</li><li>Provides high-quality patient care in all aspects of Pediatric Critical Care according tohis/her approved clinical privileges.</li><li>Provides consultation (inpatient, and emergency room) upon request and responds in a timely manner within the prescribed timeframe as outlined in the Hospital s policy.</li><li>Responsible for the timely completion, competencies, accuracy and legibility of the medical record.</li><li>Provides on-call service and ensures availability and response time within the prescribed timeframe in accordance with Hospital policy.</li><li>Conducts daily morning rounds to identify patients ready for discharge. Ensures that discharge orders are written 24 hours prior to discharge.</li><li>Performs other clinical responsibilities related to the specialty, as assigned.</li><li><strong>Academic Responsibilities</strong></li><li>Provides orientation, bedside training and supervision to interns, residents and fellows as assigned.</li><li>Participates in department s educational activities and training programs of the department. Partakes in national and international medical conferences.</li><li>Maintains and enhances professional knowledge and continuing education requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Graduation from a medical school in good standing, completion of required period of postgraduate training in a specialty and/or subspecialty, with Saudi/American Board or Canadian/UK certification, or equivalent as outlined by the Medical Staff Credentialing Committee.</p><p>Two (2) years of training in specialty or subspecialty plus post-training experience is required.</p>

<p>Responsible for the diagnosis and treatment of medical diseases and conditions, as well as the provision of medical care in the field of Pediatric Emergency Medicine, in accordance with the current medical staff bylaws, rules and regulations and the Hospital s policies and procedures. Essential Responsibilities and Duties</p><p><strong>Clinical Responsibilities</strong></p><ul><li>Provides high quality patient care in all aspects of Pediatric Emergency Medicine according to his/her approved clinical privileges.</li><li>Provides consultation (inpatient and emergency room) upon request and responds in a timely manner within the prescribed timeframe as outlined in the Hospital s policy.</li><li>Responsible for the timely completion, competencies, accuracy and legibility of the medical records.</li><li>Provides on-call service and ensures availability and response time within the prescribed timeframe in accordance with Hospital s policy.</li><li>Conducts daily morning rounds to identify patients ready for transfer/discharge. Ensures that transfer/discharge orders are written 24 hours prior to discharge/ transfer.</li><li>Performs any other clinical responsibilities related to the speciality, as assigned.</li></ul><p><strong>Academic Responsibilities</strong></p><ul><li>Provides orientation, bedside training and supervision to interns, residents and fellows as assigned.</li><li>Participates in Department s educational activities and training programs. Partakes in national and international medical conferences.</li><li>Maintains and enhances professional knowledge and continuing education requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education Graduation from an accredited medical school, completion of required period of training in speciality and/or subspecialty, with Arab or American Board certificate, membership and/or fellowship status in the United States and/or Canada or their equivalent. Experience Required Seven (7) years of training in specialty or subspecialty plus postgraduate training experience must be equal or to exceed seven (7) years experience in the subspecialty. Other Requirements(Certificates) NA</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Basic Function</b> <br></span><p>Administers anesthesia to patients during surgical, obstetrical and<br> other medical procedures performed at the JHAH Health Center. Assess<br> and treat critically ill patients in the Intensive Care Unit. Assists<br> the Chief Anesthesiologist in other duties as assigned.</p><br> <br><br><b>Scope</b> <br><p>Responsible for serving as an Anesthesiologist specialist to provide consultation and administer with the full range of anesthesia methods and techniques. Incumbent maintains high-level professional performance according to standards of the Joint Commission on Accreditation of Hospitals and American Society of Anesthesiologist. Work is performed in the JHAH Health Center where anesthesia services are provided on a 24-hour a day basis. Incumbent assists the Chief Anesthesiologist as required, and in his absence may supervise complete operation of the Anesthesia &amp; Critical Care Division. Professional and administrative direction is received through discussion of problems with the Chief Anesthesiologist to ensure adherence to existing Company and Department policies. Incumbent frequently works independently of professional supervision.</p><br> <br><br><b>Principal Contacts</b> <br><p>Daily contact with Chief Anesthesiology Services, Physicians, Nursing<br> Staff, Operating Room Personnel, Patients and families in carrying out<br> the duties as outlined below.</p><br> <br><br><b>Principal Duties</b> <br><ol> <li> <p>Provides anesthesia with the full range of anesthetic agents, methods and techniques. Observing safety standards in the operating room as related to anesthetic agents and equipment. Have and maintain the competence in Anesthesia specialty and ability to perform clinical services in accordance with privilege.</p><br> </li> <li> <p>Provides technical advice and guidance to nursing staff and as required provides orientation/training in new techniques and procedures.</p><br> </li> <li> <p>Interviews patients scheduled for surgery to assess and develop an anesthesia care plan and to establish rapport and allay fear and apprehension.</p><br> </li> <li> <p>Sees patients post operatively to evaluate recovery from anesthesia, to assess complications and make recommendations as indicated.</p><br> </li> <li> <p>Provides medical assessment and diagnosis, respiratory and cardiovascular support to critically ill patients in the Intensive Care and Step down Units.</p><br> </li> <li> <p>Assists the Chief Anesthesiologist as required:In supervising the Recovery Room.</p><br> <ul> <li> <p>In serving the&nbsp;Johns Hopkins Saudi Healthcare&nbsp;committees and teams.</p><br> </li> <li> <p>In providing for continuing education conferences within the Anesthesia Services. Acts as the Chief Anesthesiologist as assigned.</p><br> </li> </ul> </li> <li> <p>Keeps current with the new procedures and techniques in the field of Anesthesia.</p><br> </li> <li> <p>Stands on-call duty as assigned by Chief Anesthesiologist for emergency surgery, obstetrics and/or medical procedures.</p><br> </li> <li> <p>Performs other miscellaneous duties as directed by the Chief Anesthesiologist.</p><br> </li> <li> <p>Will be required to live in hospital when on-call.</p><br> </li> </ol> <br><br><b>Education</b> <br><ol> <li>Graduation from an accredited School of Medicine with an MD or MBBS Degree.</li> <li>Must have completed an accredited anesthesia residency program and be eligible for certification by the American Board of Anesthesiology or the Royal College of Physicians/Surgeons in Canada.</li> <li>Equivalent training and certification may qualify, but only with the concurrence of Chief of Staff, Medical Operations and the JHAH Executive Director.</li> <li>Must hold a current license to practice medicine in at least one state in the U.S. or equivalent in the country of origin, if not a U.S. citizen.</li> </ol> <br><br><b>Experience</b> <br><ol> <li>Minimum of two years of experience in the management of all types of anesthetic agents and techniques in all types and ages of patients.</li> <li>Post Certification by American Board of Anesthesiology or post F.F.A.R.C.S. (or F.C.A.) examination.</li> </ol> <br><br><b>Certifications/Other requirements as applicable</b> <br><ul> <li>Comprehensive knowledge of safe use of all general anesthetic agents, techniques and methods currently accepted in the practice of anesthesia.</li> <li>The ability, in the absence of the Chief Anesthesiologist, to provide on-site assessment of personnel, equipment and overall anesthesia environment.</li> </ul> <br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Since 2004, <strong>2P – Perfect Presentation</strong> has been a leader in Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise.</p><p>We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment.</p><p><br></p><p><strong>Job Purpose</strong></p><p><br></p><p>We are looking for an experienced <strong>Workforce Reports Specialized Manager</strong> to lead workforce planning, forecasting, scheduling, reporting, and performance analytics across our Contact Center operations.</p><p>The role focuses on optimizing resource allocation, supporting the achievement of Service Level Agreements (SLAs), providing accurate and timely operational reporting, and leveraging business intelligence insights to improve operational performance and enhance the overall customer experience for 2P’s clients.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>Workforce Planning &amp; Forecasting</strong></p><ul><li>Develop accurate forecasts for call volumes, workloads, and staffing requirements based on historical data, trends, and business needs.</li><li>Build and maintain staffing models to optimize resource allocation across shifts, teams, and projects.</li><li>Analyze demand patterns and recommend workforce strategies to improve operational efficiency.</li><li>Support capacity planning and ensure staffing levels align with service delivery targets.</li></ul><p><br></p><p><strong>Staff Scheduling</strong></p><ul><li>Prepare, maintain, and optimize staff schedules to ensure adequate coverage across all shifts.</li><li>Allocate resources effectively to achieve SLAs, productivity targets, and operational requirements.</li><li>Monitor schedule adherence by shift, team, and individual.</li><li>Coordinate with Operations teams to address real-time staffing and coverage requirements.</li></ul><p><br></p><p><strong>Performance Management</strong></p><ul><li>Analyze key Contact Center KPIs, including Service Level, Average Handling Time (AHT), Schedule Adherence, Occupancy, and Productivity.</li><li>Identify performance trends, variances, and gaps and recommend corrective and preventive actions.</li><li>Continuously improve forecasting and scheduling processes to enhance operational KPIs.</li><li>Provide actionable insights to Operations leadership to improve efficiency and service quality.</li></ul><p><br></p><p><strong>Reporting</strong></p><ul><li>Lead the development, preparation, and delivery of <strong>daily, weekly, monthly, and ad-hoc workforce and operational reports</strong>.</li><li>Prepare agent, queue, workforce, productivity, SLA, and operational performance reports.</li><li>Develop and maintain BI dashboards and reports providing clear visibility into Contact Center performance.</li><li>Analyze workforce and operational data to identify trends, risks, patterns, and improvement opportunities.</li><li>Translate complex data into actionable business insights and recommendations.</li><li>Ensure the accuracy, quality, consistency, and timely delivery of all workforce and performance reports.</li><li>Establish reporting standards and automate recurring reports where possible to improve efficiency and data accuracy.</li><li>Provide management with regular performance updates, insights, and recommendations to support data-driven decision-making.</li><li>Consolidate data from multiple sources and ensure alignment between operational, workforce, and business intelligence reporting.</li></ul><p><br></p><p><strong>Special Projects</strong></p><ul><li>Support special projects, including new bids, proposals, and workforce-related initiatives.</li><li>Provide workforce planning, analysis, reporting, and data inputs for new business opportunities and operational projects.</li><li>Support the development of business cases, operational models, and performance analyses.</li><li>Ensure assigned projects and deliverables are completed within agreed timelines.</li></ul><p><br></p><p><strong>Qualifications &amp; Experience</strong></p><ul><li><strong>Bachelor’s degree</strong> in Business Administration, Human Resources, Information Systems, Data Analytics, or a related field.</li><li><strong>Minimum 5 years</strong> of relevant experience in Workforce Management, Service Delivery Management, Contact Center Operations, Business Intelligence, Reporting, or a related field.</li><li>Proven experience in forecasting, scheduling, staffing analysis, capacity planning, performance reporting, and business intelligence within Contact Center environments.</li><li>Strong understanding of Contact Center KPIs and workforce optimization practices.</li><li>Experience developing dashboards, reports, and operational insights.</li><li>Knowledge of BI tools and Workforce Management (WFM) systems is preferred.</li><li>Strong ability to translate data into practical business recommendations.</li></ul><p><br></p><p><strong>Key Competencies</strong></p><ul><li>Analytical thinking and data-driven decision-making.</li><li>Strong reporting and business intelligence capabilities.</li><li>Leadership and team coordination.</li><li>Strong communication and presentation skills.</li><li>Problem-solving and decision-making.</li><li>Attention to detail and data accuracy.</li><li>Planning and organizational skills.</li><li>Customer-centric mindset.</li></ul><p><br></p>

<p> <strong>Job Purpose:</strong> </p> <p>To provide a high-quality, professional service to all visitors at the reception, ensuring efficient communication and customer service. </p> <p> <strong>Key Responsibilities and Duties:</strong> </p> <p>1. Handles inbound and outbound calls, emails, live chats, surveys, telesales, telemarketing activities, and other required forms of communication.</p> <p>2. Answers calls within the specified time frame based on business needs.</p> <p>3. Updates customer information in the system for both new and existing customers, documenting all call details according to standard operating procedures.</p> <p>4. Follows up with customers as needed (e.g., call backs).</p> <p>5. Builds customer interest in services and products, including upselling when appropriate.</p> <p>6. Responds to customer inquiries and complaints accurately and within a specified time frame, offering advice and solutions for issues.</p> <p>7. Achieves the requested KPIs (Key Performance Indicators) monthly.</p> <p>8. Ensures accurate appointment scheduling by confirming dates, times, and other details with customers to minimize errors and miscommunication.</p> <p>9. Assists customers with general information regarding services, policies, and procedures to guide them effectively.</p> <p>10. Coordinates with other departments to ensure smooth patient flow and timely bookings.</p> <p>11. Escalates complex issues or complaints to senior team members as needed, ensuring that problems are addressed promptly and effectively.</p> <p>12. Prepares reports and updates on appointment scheduling, booking trends, and customer feedback to support ongoing improvements in service delivery.</p> <p>13. Other duties as assigned within the scope of the job. </p> <p> <strong>All Fakeeh Care employees are responsible for continuous improvement, including:</strong> </p> <p>1. Performing all duties and tasks in a manner that supports Fakeeh s Person-Centered care values. </p> <p>2. Actively contributing to continuous improvement initiatives, within the scope of the role.</p> <p>3. Adherence to safety protocols and proactively seeking to address any job-related safety concerns.</p> <p>4. Maintaining strict confidentiality of all sensitive information accessed or encountered during work.</p> <p>5. Complying with cybersecurity policies and standards to protect Fakeeh s systems and participating in awareness</p> <p>training and initiatives to prevent cyber threats.</p> <p>6. Adhering to and upholding Fakeeh Care s code of conduct, policies and ethical standards.</p> <p>7. Completion of mandatory education as per the requirement, at least one month prior to expiration. </p> <p> <br> </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Skills and Abilities:</strong> </p> <ul> <li>Strong communication skills.</li> <li>Excellent customer service skills.</li> <li>Ability to handle a high volume of calls or inquiries in a timely and efficient manner. </li> </ul> <p> <strong>Experience:</strong> </p> <p>0 2 Experience in a customer service or call center environment, preferably within healthcare or medical services. </p> <p> <strong>Education:</strong> </p> <p>High school diploma / bachelor's degree in healthcare administration, business administration, or related field. </p> <p> <strong>Language:</strong> </p> <p>Excellent command of both oral and written English &amp; Arabic. </p> <p> <strong> <br>Licenses / Certifications: </strong> </p> <p>N/A </p>

<p><br></p> <p>The ideal candidate will have a strong background in well-known restaurant brands, with the ability to lead diverse functions, optimize operational performance, and support the company s long-term expansion strategy.</p> <strong>Key Accountabilities</strong> <p>The position involves:</p> <ul> <li> <p>Lead and oversee the company s overall operations, ensuring efficiency, consistency, and alignment with strategic objectives.</p> </li> <li> <p>Develop and implement operational strategies to support business growth, profitability, and expansion.</p> </li> <li> <p>Oversee restaurant operations and ensure compliance with brand standards, food safety requirements, and service quality expectations.</p> </li> <li> <p>Manage and coordinate multiple departments, including Operations, Research &amp; Development (R&amp;D), Maintenance, Projects, and Call Center.</p> </li> <li> <p>Establish and monitor KPIs, operational performance metrics, and reporting frameworks across all departments.</p> </li> <li> <p>Drive process improvements, operational efficiency, cost optimization, and resource utilization.</p> </li> <li> <p>Oversee new restaurant openings, projects, and operational readiness to support business expansion.</p> </li> <li> <p>Collaborate with senior management to develop business plans, budgets, and growth strategies.</p> </li> <li> <p>Monitor financial and operational performance, identifying opportunities to improve profitability and productivity.</p> </li> <li> <p>Ensure consistent customer experience and service standards across all locations and business units.</p> </li> <li> <p>Lead, develop, and mentor departmental heads, fostering accountability, collaboration, and high performance.</p> </li> <li> <p>Identify operational risks and implement effective solutions to ensure business continuity and sustainable growth.</p> </li> </ul><p><strong>Desired Candidate Profile</strong></p><h4>Knowledge, Skills, and Experience</h4> We Are Looking For: <ul> <li> <p>Bachelor s degree in Business Administration, Hospitality Management, Engineering, or a related field. An MBA is an advantage.</p> </li> <li> <p> <strong>5 years of experience as an Operations Director</strong>, with a strong record of leadership and operational achievement.</p> </li> <li> <p>Proven experience within well-known restaurant brands or established F&amp;B retail businesses.</p> </li> <li> <p>Strong experience managing multiple departments, particularly Operations, R&amp;D, Maintenance, Projects, and Call Center functions.</p> </li> <li> <p>Demonstrated ability to lead large teams, manage complex operations, and drive business performance.</p> </li> <li> <p>Strong financial and commercial acumen, including budgeting, cost control, and profitability improvement.</p> </li> <li> <p>Experience in restaurant expansion, operational standardization, and multi-site management is highly preferred.</p> </li> <li> <p>Excellent strategic planning, problem-solving, and decision-making skills.</p> </li> <li> <p>Strong stakeholder management and communication skills in Arabic and English.</p> </li> <li> <p>Ability to work in a fast-paced environment, manage competing priorities, and deliver measurable results.</p> </li> </ul> <br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Who Are We❓</strong><br> <p><em>We Are Foodics!</em> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><br><p><strong>The Job in a Nutshell </strong><br>We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels</p><br><p>In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!</p><br><p><strong><br>What Will You Do❓</strong><br></p><br><ul><li>Handle and provide the correct answers for client inquiries received at the center of excellence.</li><li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li><li>Document communication logs into our CRM and ticketing systems with accuracy.</li><li>Train clients on using Foodics products using multiple virtual channels.</li><li>Report daily events to team leaders and highlight areas where more attention may be needed.</li></ul><p><strong>What Are We Looking For❓</strong></p><br><ul><li>Bachelor’s degree in any major. (Preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in the English language, especially speaking and communicating verbally (Must)</li><li>Excellent typing skills (Must)</li><li>Flexible to work in different shifts in Khobar - On-site (Must)</li><li>Comfortable and skilled in delivering training (Preferred)</li><li>Willing to work hard and with autonomy to handle customer cases till case resolution</li><li>Is naturally strong in communication, with great ability for problem-solving</li><li>Comfortable in conducting routine tasks while maintaining quality standards.</li></ul><p><strong>What We Offer You❗</strong></p><br><p>We believe you will love working at Foodics!</p><br><ul><li><ul><li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3>About the Role</h3><p>Ericsson is seeking a <strong>DPI Support Specialist</strong> to join their team in Riyadh. This full-time role involves supporting the operation and maintenance of Deep Packet Inspection (DPI) platforms across mobile and FTTH networks. The specialist will contribute to maintaining platform stability and performance while ensuring compliance with business and regulatory requirements.</p><h3>Key Responsibilities</h3><ul><li>Operate and maintain DPI platforms, including monitoring performance and analyzing trends to identify potential failures or degradation.</li><li>Investigate and resolve customer and platform issues, coordinating with PS Core, IP Transport, OSS/BSS, and vendor teams as needed.</li><li>Prepare and manage reporting related to regulatory requirements, adhering to applicable processes.</li><li>Engage vendor Technical Assistance Center (TAC) support for complex defects and follow established escalation processes when necessary.</li><li>Participate in the team’s 24x7 on-call support rotation.</li></ul><h3>Working at Ericsson</h3><p>At Ericsson, employees have the opportunity to utilize their skills to develop solutions for complex challenges. The company fosters a diverse and inclusive environment, believing that collaboration among individuals with varied experiences drives innovation and future growth. Ericsson is committed to being an Equal Opportunity Employer and encourages applicants from all backgrounds to apply.</p>

<h3>About HCLTech</h3><p>HCLTech is seeking a <strong>Senior Administrator - MS System Center Configuration Manager (SCCM)</strong> to join their team. This is a full-time position focused on providing advanced technical support and ensuring operational excellence within the Support &amp; Operations team.</p><h3>Role Overview</h3><p>The Senior SCCM Administrator plays a critical role in maintaining a robust security posture and enhancing customer satisfaction. This position involves troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions for SCCM-related technical and security issues.</p><h3>Key Responsibilities</h3><ul><li>Adhere to quality standards and regulatory requirements while maintaining compliance with company policies in SCCM operations.</li><li>Provide technical support for complex incidents escalated by analysts, performing root cause analysis and implementing solutions to resolve SCCM-related technical and security issues.</li><li>Engage in knowledge base updates and management, delivering training and coaching to new analysts to enhance team capabilities.</li><li>Resolve complex tickets within agreed Service Level Agreements (SLAs) by collaborating with other support teams, ensuring seamless operations and a strong security posture.</li><li>Ensure a positive customer experience and high Customer Satisfaction (CSAT) by achieving first call resolution, minimizing rejected resolutions, and proactively mitigating security threats.</li></ul><h3>Work Type</h3><p>This is a <strong>full-time</strong> position.</p>

<p>CreatorLab is a growing digital media agency that works with TikTok creators and live streamers to help them increase their income and grow their online presence.</p><p>We are expanding our sales team and looking for motivated individuals who are confident communicators and enjoy convincing people.</p><p><br></p><p><strong>Job Description</strong></p><p>As a Sales Representative, your role will be to:</p><ul><li>Identify active TikTok creators</li><li>Contact them through social media (TikTok, Instagram)</li><li>Build conversations and move them to WhatsApp or phone</li><li>Explain the benefits of joining our agency</li><li>Convince and onboard them</li><li>Follow up consistently and manage your leads</li></ul><p>This is a target-based role focused on communication and closing deals.</p><p><br></p><p><strong>Requirements</strong></p><ul><li>Strong communication skills</li><li>Confident and persuasive personality</li><li>Comfortable reaching out to new people daily</li><li>Organized and target-driven</li><li>Basic understanding of social media</li></ul><p>Experience in sales, call center, recruitment, or customer service is a plus, but not required.</p><p><br></p><p>What We Offer</p><ul><li>Fixed salary</li><li>Commission on successful sign-ups</li><li>Performance bonuses</li><li>Growth opportunities within the company</li></ul><p><br></p><p>We care more about your attitude and communication skills than your degree. If you are ambitious and want to grow in a fast-moving industry, apply now.</p>