Call Center Jobs - Jeddah Saudi

<h3>About LLSC</h3><p>LLSC (Language &amp; Listening Stimulation Center) is a specialized medical center established in Saudi Arabia in 2011. The center provides rehabilitative, counseling, and advisory services for children and adults facing challenges in communication, language, and behavior. LLSC operates with strategic collaborations with global experts and is recognized for its “Journey Sharing” program, which ensures active caregiver involvement throughout treatment. Services offered include speech and language therapy, stuttering interventions, voice disorder treatment, auditory-verbal rehabilitation, learning difficulties support, behavior modification, psychological services, intelligence and hyperactivity assessments, psychological counseling, and early skills preparation programs.</p><h3>The Role of Senior Psychologist</h3><p>The Senior Psychologist is a <strong>full-time, on-site</strong> position based in <strong>Jeddah</strong>, Makkah. This role involves conducting comprehensive psychological assessments, providing evidence-based individual and group counseling, and developing treatment plans for children and adults with communication, behavioral, and emotional challenges. The Senior Psychologist will work within a multidisciplinary team to support the center's mission.</p><h3>Key Responsibilities</h3><ul><li>Conduct comprehensive psychological assessments for children and adults.</li><li>Provide evidence-based individual and group counseling.</li><li>Develop and implement tailored treatment plans for clients.</li><li>Coordinate care with speech and auditory specialists.</li><li>Collaborate with families through the “Journey Sharing” program.</li><li>Maintain accurate clinical documentation and reports.</li><li>Contribute to case conferences and team discussions.</li><li>Support early intervention and behavior modification programs.</li><li>Provide psychoeducation to caregivers.</li><li>Participate in continuous service improvement and professional development initiatives.</li></ul><h3>Qualifications and Experience</h3><ul><li>A minimum of <strong>5 to 10 years</strong> of relevant experience in psychology.</li><li>Demonstrated experience in psychological assessment, counseling, and treatment plan development.</li><li>Experience working with children and adults facing communication, behavioral, and emotional challenges.</li><li>Ability to work effectively in a collaborative, multidisciplinary team environment.</li></ul><h3>Work Location</h3><p>This is an on-site position located in <strong>Jeddah</strong>, within the Makkah region of Saudi Arabia.</p>

<p>Position: Senior Network Engineer Location: Saudi Arabia Work Mode: Onsite Joining Requirement: Immediate Joiners or candidates with a short notice period only currently based in KSA. Experience Required: Minimum 15+ years of experience in IT Infrastructure and Network Operations, including 5+ years in leadership or managerial roles managing large-scale infrastructure teams. Experience working within Managed Services or large enterprise environments is mandatory. Language Requirements Arabic (Mandatory) English (Mandatory) Nationality Preference Top Priority Saudi Nationals Arabic-speaking candidates from any nationality Other Candidates Candidates from other nationalities are welcome to apply, provided they are fluent in Arabic and English .</p><p>Position Summary We are seeking an experienced Senior Network Engineer to manage and lead enterprise IT infrastructure operations across Data Center (Azure and On-Premises) and Network Infrastructure environments. The ideal candidate will possess deep technical expertise, strong operational leadership capabilities, and a strategic mindset to drive innovation through AI, Generative AI, and Agentic AI-enabled IT Operations . This role is responsible for ensuring infrastructure availability, service reliability, SLA compliance, security, operational excellence, and continuous improvement across enterprise environments.</p><p>Key Responsibilities</p><ul><li>Infrastructure Operations Lead end-to-end operations of: Data Center Infrastructure (Azure &amp; On-Premises) Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN) Responsibilities include: Ensuring high availability, performance, scalability, and reliability of infrastructure services Managing proactive monitoring, incident management, problem management, and Root Cause Analysis (RCA) Maintaining operational readiness and capacity planning for critical systems</li><li>Service Delivery &amp; Operations Management Establish and maintain service levels aligned with business requirements Monitor and achieve SLA, OLA, KPI, and uptime targets Lead major incident management and service restoration activities Ensure adherence to ITIL processes and service management best practices Drive operational governance and continuous service improvement initiatives</li><li>Security &amp; Compliance Ensure enterprise infrastructure complies with security and regulatory requirements Implement and maintain network security controls, access management, and infrastructure hardening Support disaster recovery, business continuity, and risk mitigation strategies</li><li>Stakeholder &amp; Customer Management Act as the primary interface between business stakeholders, customers, and infrastructure teams Build and maintain strong relationships with customers and senior leadership Present operational reviews, service reports, and improvement plans to executive stakeholders Manage escalations effectively and ensure high customer satisfaction</li><li>Team Leadership Lead, mentor, and develop multidisciplinary infrastructure teams Manage workforce planning, performance management, coaching, and succession planning Foster a culture of accountability, innovation, collaboration, and operational excellence</li><li>AI &amp; Automation Drive adoption of AI, Generative AI, and Agentic AI technologies within IT Operations Identify automation opportunities across infrastructure and support processes Implement AI-driven monitoring, analytics, predictive operations, and self-healing capabilities Improve operational efficiency and productivity through automation initiatives</li><li>Continuous Improvement &amp; Transformation Lead infrastructure modernization and digital transformation programs Implement best practices in observability, monitoring, reliability engineering, and cloud operations Support cloud migration and hybrid infrastructure transformation initiatives Drive process optimization and continuous service improvement</li><li>Vendor &amp; Financial Management Manage technology vendors, service providers, and support partners Participate in budgeting, forecasting, and cost optimization initiatives Ensure optimal utilization of infrastructure assets and service contracts</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Education Bachelor's Degree in: Computer Science Information Technology Engineering Related discipline</li><li>Experience Minimum 15+ years of experience in IT Infrastructure and Network Operations Minimum 5+ years in leadership or managerial roles managing large infrastructure teams Proven experience managing enterprise-scale and mission-critical environments Experience working within Managed Services or large enterprise customer environments is mandatory</li><li>Technical Skills Network Technologies Cisco Campus &amp; Data Center Solutions Huawei Campus &amp; Data Center Solutions LAN, WAN, Wi-Fi, SD-WAN Technologies Network Design, Deployment, and Operations Security Technologies Fortinet Security Solutions Cisco Security Technologies Firewalls Access Control Network Segmentation Disaster Recovery &amp; Business Continuity Planning Cloud &amp; Data Center Microsoft Azure Infrastructure Hybrid Cloud Environments On-Premises Data Center Operations Infrastructure Monitoring &amp; Capacity Management Operations &amp; Service Management ITIL Framework Incident Management Problem Management Change Management SLA/KPI Governance Operational Reporting Service Delivery Management Automation &amp; AI Infrastructure Automation AIOps (AI-Driven Operations) Generative AI Solutions Agentic AI Solutions Predictive Analytics Self-Healing Infrastructure</li><li>Key Competencies Customer &amp; Stakeholder Management Service Delivery Management Operational Governance Strategic Planning Team Leadership &amp; Mentoring Communication &amp; Presentation Skills Problem Solving &amp; Decision Making AI-Driven Innovation Mindset Continuous Improvement &amp; Transformation Leadership</li><li>Preferred Candidate Profile Strong hands-on experience with Cisco, Huawei, and Fortinet technologies Proven track record managing enterprise network and infrastructure operations Experience supporting large-scale customers across Saudi Arabia, GCC, and Middle East environments Strong leadership, customer management, and service delivery expertise Experience driving automation, cloud adoption, AIOps, and infrastructure transformation initiatives Strong understanding of AI-enabled infrastructure operations and modern enterprise technology landscapes</li><li>Must Have Strong experience with Cisco, Huawei, and Fortinet technologies. Proven track record managing enterprise network and infrastructure operations. Experience supporting large-scale customers within GCC/Middle East environments. Strong leadership, customer management, and service delivery background Experience driving automation, cloud adoption, and infrastructure transformation initiatives.</li></ul>

<p><strong>Position:</strong></p><p>Public Relations Officer (PRO) / Government Relations Officer (GRO)</p><p><br><strong>Company:</strong></p><p>Kazini by Hub Business Center</p><p><br><strong>Department:</strong></p><p>Administration / Government Relations</p><p><br><strong>Location:</strong></p><p>Saudi Arabia – Jeddah</p><p>The candidate should have strong knowledge of local government procedures, excellent organizational skills, and the ability to handle confidential documents professionally.</p><h3>Legal Compliance Responsibilities</h3><ul><li>Ensure the business center complies with applicable Saudi labor laws, immigration regulations, and government requirements.</li><li>Monitor the validity and timely renewal of commercial registrations, business licenses, permits, employee documentation&nbsp; and HR support.</li><li>Ensure employee contracts, work permits, and residency documents comply with applicable regulations.</li><li>Monitor changes in Saudi laws and government procedures that may affect the company's operations.</li><li>Ensure the business center's operations and documentation meet applicable legal and regulatory requirements.</li><li>Report potential compliance issues to manage and coordinate corrective actions when necessary.</li></ul>

<p><span >MD Degree Current, active medical license in: Canada, the United States, the UK, Western Europe, Australia or New Zealand Fellowship or focused experience in Pediatric Solid Tumors at a recognized center National Board Subspecialty certification in Pediatric Hematology/Oncology from the United States, Canada, the UK, Western Europe, Australia, or New Zealand A minimum of five years experience in pediatric solid tumors and independent management of complex patients. Expertise in sarcoma, neuro-oncology, neuroblastoma, or other high-risk/rare solid tumors required Experience with multimodality treatment, contemporary therapies, and clinical trials/protocols. Current academic appointment Research experience</span></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h3><strong>About Avensys Consulting</strong></h3><p>Avensys Consulting is a global IT professional services company headquartered in Singapore. The company specializes in enterprise solution consulting, business intelligence, business process automation, and managed services. With a decade of successful operations, Avensys Consulting serves a diverse client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain sectors.</p><h3><strong>The Storage Administrator Role</strong></h3><p>Avensys Consulting is seeking a <strong>Storage Administrator</strong> to join their team in Jeddah, Makkah, Saudi Arabia. This is a contract position with an initial duration of three months, extendable based on project requirements. The role requires a professional with significant experience in enterprise storage and data center environments.</p><h3><strong>Core Responsibilities</strong></h3><ul><li>Administer SAN/NAS storage and enterprise data center environments.</li><li>Manage storage capacity, performance, and availability.</li><li>Troubleshoot storage-related issues and resolve P1/P2 incidents.</li><li>Conduct Root Cause Analysis (RCA) and perform capacity planning.</li><li>Implement and manage infrastructure changes within storage environments.</li><li>Support multi-site data centers and critical production environments.</li><li>Ensure robust backup, disaster recovery, RPO/RTO, and data protection strategies.</li></ul><h3><strong>Required Skills and Experience</strong></h3><ul><li>Minimum of <strong>8 years of experience</strong> in Enterprise Storage, Data Center Infrastructure, and Backup environments.</li><li>Strong hands-on experience in SAN/NAS storage administration.</li><li>Proficient in managing storage capacity, performance, availability, and troubleshooting.</li><li>Solid understanding of SAN, NAS, storage connectivity, and high-availability storage environments.</li><li>Experience with VMware, Hyper-V, or Nutanix, and their integration with enterprise storage platforms.</li><li>Hands-on experience with Veeam, Commvault, ExaGrid, Synology NAS, or similar backup/storage technologies.</li><li>Strong analytical, troubleshooting, and problem-solving skills.</li></ul><h3><strong>Advantageous Qualifications</strong></h3><ul><li>Experience within the Banking or Financial Services sector.</li><li>Relevant storage, virtualization, or cloud certifications.</li><li>Experience with enterprise-scale storage migration and Disaster Recovery (DR) solutions.</li><li>Experience with Azure Storage and Azure Backup.</li></ul><h3><strong>Compensation and Work Environment</strong></h3><p>This contract position offers an excellent base salary and attractive company benefits. The successful candidate will join a collaborative work environment with opportunities for career progression within Avensys Consulting.</p>

<h3>About LLSC</h3><p>LLSC (Language &amp; Listening Stimulation Center) is a specialized medical center established in Saudi Arabia in 2011. The center provides rehabilitation, guidance, and consulting services for children and adults facing challenges in communication, language, and behavior. LLSC is recognized for being the first in the country to implement a “shared journey with families” program and operates in strategic partnership with international experts to deliver evidence-based, family-centered care.</p><h3>The Role of Occupational Therapist</h3><p>The Occupational Therapist position is a <strong>full-time, on-site role</strong> based in Jeddah, Makkah. This role involves assessing children and adults with communication, language, behavioral, and developmental challenges. The primary objective is to identify functional needs and develop individualized treatment plans to support client progress.</p><h3>Key Responsibilities</h3><ul><li>Deliver evidence-based occupational therapy sessions.</li><li>Document client progress accurately and consistently.</li><li>Coordinate care effectively with speech therapists, psychologists, and other professionals.</li><li>Coach families and provide practical home-based strategies to support therapy goals.</li><li>Contribute to interdisciplinary case discussions and program planning.</li><li>Participate in the continuous improvement of clinical protocols.</li><li>Maintain accurate and confidential client records.</li><li>Help create a safe, inclusive, and supportive therapeutic environment.</li></ul><h3>Qualifications and Skills</h3><ul><li><strong>Occupational Therapy and Rehabilitation:</strong> Strong skills in assessment, treatment planning, and delivery of client-centered interventions.</li><li><strong>Medical Knowledge:</strong> Foundational understanding of medicine and pediatrics, including developmental milestones, common pediatric conditions, and multidisciplinary care.</li><li><strong>Communication Skills:</strong> Excellent ability to interact effectively with clients, families, and colleagues, and to provide clear education and guidance.</li><li><strong>Licensure:</strong> Valid professional licensure or eligibility for licensure in Saudi Arabia.</li><li><strong>Teamwork and Organization:</strong> Ability to work collaboratively in an interdisciplinary team, with strong organizational skills and attention to documentation and ethical standards.</li><li><strong>Experience:</strong> Clinical experience in pediatric or developmental settings is preferred. Experience in family-centered practice, early intervention, or neurodevelopmental disorders is an advantage.</li></ul><h3>Location</h3><p>This full-time position is based on-site in Jeddah, within the Makkah region.</p>

Job Summary <br>We are seeking an experienced Techno-Functional Project Manager with strong expertise in UiPath Robotic Process Automation (RPA) to lead end-to-end automation initiatives. The role acts as a bridge between business stakeholders and technical delivery teams, ensuring successful implementation of automation solutions that drive operational efficiency, governance maturity, business value, and digital transformation outcomes.<br>Role Focus Areas <br>Project and program delivery management Business analysis and process discovery UiPath technical oversight and solution governance Stakeholder, client, and vendor management Automation CoE support, reporting, and benefits tracking<br>Key Responsibilities:<br>Project Management & Delivery <br>Lead end-to-end UiPath automation projects from initiation through production deployment. Define project scope, timelines, budget, resource plans, milestones, and governance cadence. Build and maintain detailed project plans, RAID logs, change logs, status reports, and executive updates. Manage risks, dependencies, issues, change requests, and delivery escalations. Ensure delivery within scope, schedule, quality, and budget expectations. Drive project reviews, sprint ceremonies, steering committee updates, and client-facing status meetings.<br>Business & Functional Responsibilities<br>Conduct process discovery workshops with business stakeholders and operations teams. Identify automation opportunities, assess process feasibility, and define automation suitability. Analyze existing business processes and recommend optimization opportunities before automation. Create and review Process Assessment Documents (PAD), Process Definition Documents (PDD), Business Requirement Documents (BRD), and Functional Requirement Documents (FRD). Translate business requirements into clear solution inputs for architects and developers. Define KPIs, projected business benefits, ROI, success criteria, and adoption metrics for automation initiatives.<br>UiPath Technical Oversight <br>Provide delivery governance and oversight for UiPath solution design and implementation. Review Solution Design Documents (SDD), architecture approach, exception handling, logging, reusable components, and security compliance. Collaborate with UiPath Developers, Solution Architects, Infrastructure Teams, Testing Teams, PMO, and business users. Support deployment and production readiness through UiPath Orchestrator governance. Monitor automation stability, bot performance, SLA adherence, and post go-live issue resolution. Promote UiPath best practices across development, testing, deployment, release, and hypercare.<br>Stakeholder Management <br>Act as the primary interface between business users, client stakeholders, and technical delivery teams. Manage stakeholder expectations throughout the project lifecycle. Facilitate governance forums, steering committee meetings, and executive reviews. Create client-ready updates covering progress, risks, issues, decisions required, and next steps. Coordinate with Automation CoE teams to maintain pipeline visibility and prioritization.<br>Agile, PMO & Governance <br>Lead Agile, Waterfall, or hybrid project execution models as appropriate. Manage sprint planning, backlog reviews, demos, retrospectives, and delivery checkpoints. Track project health across scope, schedule, cost, risk, quality, and benefits realization. Ensure compliance with PMO standards, security expectations, documentation requirements, and audit readiness.<br>Automation CoE Support <br>Support RPA Center of Excellence setup, governance, standards, and operating model maturity. Drive automation intake, prioritization, pipeline management, and value realization tracking. Develop reusable templates, checklists, best practices, and project delivery artifacts. Mentor delivery teams on UiPath methodology, documentation standards, and stakeholder communication.<br>Required Technical Skills Skill Area Required / Preferred Exposure UiPath Platform<br>UiPath Studio, Orchestrator, Assistant, Apps, Action Center, Insights, AI Center, Document Understanding, Test Suite<br>RPA Concepts Attended automation, unattended automation, REFramework, exception handling, logging, queues, assets, credentials, triggers, and schedules Intelligent Automation Process Mining, Task Mining, Document Understanding, OCR, AI/ML-enabled automation, hyperautomation concepts<br>Delivery Tools Jira, Azure Dev Ops, MS Project, Visio, Confluence, Excel, Power Point, Power BI<br>Methodologies Agile, Scrum, Kanban, Waterfall, Hybrid delivery, SDLC, UAT, release management, and production support<br>Functional Competencies Process assessment and process mining interpretation Business process reengineering and optimization ROI calculation and business case development Automation opportunity identification and prioritization Risk, issue, dependency, and change management Vendor, client, and stakeholder management Requirement gathering and documentation Resource planning and utilization tracking Release governance and production readiness Communication, reporting, and executive presentation<br>Required Qualifications <br>Education Bachelor’s degree in Engineering, Computer Science, Information Technology, Business, or related discipline. MBA or equivalent business qualification preferred.<br>Certifications Preferred UiPath Certified Professional (UCP) UiPath Automation Solution Architect or Business Analyst certification PMP / PRINCE2Certified Scrum Master / Agile certification SAFe certification, where applicable<br>Experience Requirements <br>Mandatory 8+ years of IT delivery, project management, business analysis, or automation program experience.4+ years delivering UiPath automation projects in enterprise environments. Experience managing multiple concurrent RPA projects or workstreams. Strong knowledge of SDLC, Agile, Waterfall, and hybrid delivery methodologies. Experience managing global client stakeholders, distributed teams, governance forums, and delivery escalations.<br>Preferred UiPath CoE setup or CoE operating model experience. Exposure to Automation Anywhere, Blue Prism, Open Span, Power Automate, or similar automation platforms. Presales, estimation, solution consulting, SOW review, or delivery proposal experience. Experience managing medium to large project budgets and vendor delivery models.<br>Preferred Industry Experience Banking and Financial Services Insurance Healthcare Telecommunications Manufacturing Shared Services BPO / BPM Operations Retail, Supply Chain, or Enterprise Operations<br>Key Performance Indicators On-time and within-budget project delivery Automation success rate and bot stability Customer satisfaction and stakeholder confidence Business value realization and ROI tracking Resource utilization and sprint predictability Production incident reduction and hypercare effectiveness Automation adoption rate and process owner satisfaction Documentation quality and audit readiness<br>Working Relationships Collaborates with Purpose Business Stakeholders Requirement validation, process discovery, UAT, adoption, and benefits tracking<br>Automation CoEGovernance, pipeline prioritization, delivery standards, and reusable assets<br>UiPath Developers & Architects Solution design, development tracking, technical reviews, and deployment readiness<br>QA & Testing Teams Test planning, defect tracking, UAT coordination, and release sign-off<br>Infrastructure & Security Teams Environment readiness, access, credentials, compliance, and production support<br>PMO / Leadership Status reporting, governance, risks, escalations, financials, and executive updates<br>Candidate Profile Summary The ideal candidate is a hands-on project leader who understands both the functional business process landscape and the technical delivery lifecycle of UiPath automation. This role requires strong communication, governance discipline, stakeholder confidence, and the ability to convert business problems into scalable automation outcomes. Suggested hiring titles: Senior UiPath Techno-Functional Project Manager, RPA Program Manager, Automation Delivery Manager, or Intelligent Automation Project Manager.

The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, working with partners, generating interest, qualifying prospects, and closing sales.<br>Responsibilities Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails Prospect call preparation including company background research and other pertinent lead information Identify customer's buying trends and provide reports to management Enter, update, and maintain CRM information on leads, prospects, and opportunities<br>Qualifications<br>Bachelor's degree or equivalent experience in Business At least 1 year of sales experience Excellent written and verbal communication skills Ability to multi-task, organize, and prioritize work

Jasara Program Management Company (Jasara PMC) is a leading Joint Venture between Public Investment Fund (PIF), Jacobs, and Saudi Aramco, established to deliver world-class program management services across the Kingdom of Saudi Arabia. Jasara plays a key role in supporting the realization of Saudi Vision 2030, particularly in delivering giga-projects and large-scale infrastructure developments.<br><br>We are seeking a Supplier Relationship Manager to join JASARA PMC. This role will manage strategic supplier relationships following MPA award, ensuring supplier performance, call-off readiness, issue resolution and sustained value realization throughout contract execution.<br><br>Key Responsibilities<br><br> Establish supplier relationship management processes for awarded MPA suppliers Monitor supplier KPIs, service levels, capacity commitments, delivery performance and issue logs Coordinate call-off administration with procurement, development, projects and suppliers Lead regular supplier performance reviews and improvement actions Resolve commercial, operational and relationship issues Maintain supplier development plans, lessons learned and performance scorecards<br><br>Requirements<br><br> 10+ years experience in procurement, supplier management, contract management or category management Experience managing post-award supplier performance and contractual obligations Bachelor degree in a relevant discipline such as Procurement, Supply Chain, Engineering, Construction Management, Quantity Surveying, Business or Law depending on role scope Experience in construction, real estate, infrastructure, developer-led procurement or comparable capital project<br><br>environments.<br><br> Strong stakeholder management, governance awareness, commercial discipline and ability to maintain complete<br><br>procurement records.

Job Purpose Responsible for providing comprehensive, high-quality medical care in the diagnosis, treatment, and management of endocrine disorders. The role includes evaluating patients, developing treatment plans, monitoring outcomes, and ensuring adherence to clinical standards, patient safety requirements, and quality improvement initiatives.<br>Key Responsibilities Conduct patient assessments, establish diagnoses, and develop evidence-based treatment plans. Manage outpatient clinics and provide specialized endocrinology consultations. Monitor patient progress and modify treatment plans as required. Prescribe medications, therapies, and other appropriate medical interventions. Explain diagnoses, treatment options, and procedures to patients and their families. Coordinate care with other specialties and healthcare professionals when needed. Perform and supervise diagnostic and therapeutic procedures within granted clinical privileges. Participate in inpatient care, including patient admissions, rounds, and discharge planning. Ensure accurate, timely, and complete medical documentation. Review and validate clinical documentation prepared by junior medical staff. Supervise and mentor physicians, residents, interns, and other healthcare team members. Ensure compliance with clinical policies, procedures, ethical standards, and regulatory requirements. Participate in quality improvement, patient safety, and clinical governance activities. Attend emergency situations and on-call duties as assigned. Contribute to medical education, research, training programs, and community health awareness initiatives. Promote patient-centered care while maintaining compassion, dignity, and respect. Participate in departmental committees and support organizational objectives. Perform additional duties within the scope of professional knowledge, skills, and competencies.<br>Qualifications Medical Degree from a recognized institution. Completion of internship and residency training in Internal Medicine and Endocrinology. Postgraduate qualification in Endocrinology. Fellowship, Board Certification, or equivalent specialty qualification. Experience Minimum of 3 years of post-specialization experience in a tertiary care setting. Subspecialty training or advanced expertise in a focused area of endocrinology is preferred. Licensure & Certifications Valid professional license to practice medicine. Board Certification, Fellowship, or equivalent credential in Endocrinology. Eligibility for registration with relevant health regulatory authorities. Core Competencies Clinical expertise in endocrinology and metabolic disorders. Strong diagnostic and decision-making skills. Excellent communication and patient counseling abilities. Leadership and team management capabilities. Commitment to quality, patient safety, and continuous professional development. Ability to work collaboratively within a multidisciplinary healthcare environment.

Job Description<br><br>Business Development Manager – Incident Response<br><br>Location: Saudi Arabia - Riyadh<br><br>As a Business Development Manager (IR), you will hold responsibility for the effective hunting of new IR related opportunities and focus on growing and developing existing customers by expanding our installed base into customer’s IR infrastructures.<br><br>This exciting role will allow you to use your extensive network and engage our sales teams to create account specific IR focused messaging, proactively approach customer IR buying centres, create positive awareness around Fortinet IR proposition and identify new IR related opportunities. You will support your Sales colleagues to develop and close IR opportunities and stress your hunting mentality to expand our IR sales pipeline in parallel.<br><br>Our Team<br><br>The Fortinet Enterprise & regional named sales team is a group of highly driven and tenacious professionals, with an entrepreneurial spirit and a hunger for winning. From our offices in Saudi Arabia, their mission is to drive new business opportunities via direct sales engagements into a set of named accounts and strategic partners. Your role will be dedicated to customers, not partners, to identify opportunities and build a strong IR-related sales pipeline.<br><br>Responsibilities<br><br>Engage with Enterprise Sales teams to build account specific IR messaging Participate account planning sessions and take ownership on IR related call to actions Build revenue and non-revenue business plans with Enterprise and regional sales districts Collaborate with IR Channel BDM and EMEA IR team to align IR Sales initiatives to / with Channel and EMEA priorities Provide ongoing sales trainings to Enterprise sales team Partner with Fortinet marketing and engineering teams to drive revenue growth within region Carry quarterly and annual IR revenue targets<br><br>Required Skills<br><br>5+ years large account or enterprise selling experience3+ years IR service selling experience Additional business development experience preferred Experience in building business and marketing plans with sales teams Excellent presentation skills to executives & individual contributors Excellent written and verbal communication skills Candidate must thrive in a fast-paced, ever-changing environment Competitive, Self-starter, Hunter-type mentality College or University degree preferred Language: Arabic & English at professional level

We are recruiting an Energy Marshal for a major data center project in Riyadh (RUH-E-DC01). This is a safety leadership role with sole authority over the control, authorization, coordination, and supervision of all work on energized electrical systems during construction, testing, and commissioning. The mandate is clear: zero energization-related incidents, disciplined Lockout–Tagout (LOTO), and controlled first-time energization of MV and LV systems. The role You will be the single point of authority for energization and de-energization. You will coordinate OEMs, subcontractors, and the Commissioning (Cx) team, approve or reject Energized Work Permits, and hold Stop Work Authority where conditions are unsafe. Key responsibilities Own the project Energization and LOTO Plan Authorize MV/LV energization sequences and first-time energizations Issue Notification of Energization (NoE) at least 24 hours in advance Review and approve/reject Energized Work Permits Validate LOTO procedures, PPE, and arc-flash boundaries Confirm pre-energization checklists before any live work Review commissioning scripts for energization risk Maintain energized work logs, LOTO records, and permit files Track and close SORs/NCRs related to energization Enforce MOPs, OEM recommendations, and EOPsAudit energized equipment and safety controls Train the site on electrical hazards, arc flash, LOTO, and Permit to Work Lead toolbox talks before high-risk electrical work Investigate near-misses and incidents; drive root-cause and corrective action Must-have certifications NFPA 70E — Electrical Safety Training OSHA Electrical Safety Certification LOTO / Hazardous Energy Control Training Who should apply Electrical safety professionals who have led energization on large construction or data-center / mission-critical projects. You must be comfortable holding the line on permits, LOTO, and first-time live work — and stopping the job when it is not safe. Location: Riyadh, Saudi Arabia (project site — RUH-E-DC01)<br>Phase: Construction, testing & commissioning To apply: Please email your CV, certifications, and a short note on relevant data-center / MV–LV energization experience. Only candidates who can demonstrate hands-on authority over energized work and LOTO will be considered.

<h3 >About the Role</h3> <p >Ninja is seeking an experienced Inbound Supervisor to lead the receiving operations at its fast-growing grocery distribution center in Makkah, specifically covering Jeddah and Makkah. This full-time role requires 2-5 years of experience and involves overseeing the flow of goods from supplier arrival through receiving and putaway handover, ensuring accuracy, safety, and timely processing.</p> <h3 >Key Responsibilities</h3> <ul > <li >Plan the daily inbound schedule and allocate manpower based on truck arrivals and inbound volume.</li> <li >Supervise unloading, counting, PO receiving in the WMS, and putaway handover processes.</li> <li >Ensure all open receipts are closed on the same day, preventing end-of-shift backlogs.</li> <li >Enforce cold chain, FEFO, expiry, and quality control requirements for ambient, chilled, frozen, and fresh products.</li> <li >Lead, train, and develop the receiving team, monitoring individual productivity and performance.</li> <li >Coordinate with Planning, Commercial, and Suppliers to ensure smooth inbound operations.</li> <li >Monitor inbound volumes, productivity, and open receipts regularly.</li> <li >Identify recurring operational issues and support process and system improvements.</li> <li >Maintain a strong floor presence and ensure compliance with warehouse procedures and standards.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Business, or equivalent experience.</li> <li >3-5 years of experience in warehouse operations, including at least 2 years supervising a receiving/inbound team.</li> <li >Experience in Grocery, FMCG, Retail, or Food Distribution, with a preference for multi-temperature handling.</li> <li >Hands-on experience with Warehouse Management Systems (WMS), including receiving, PO/ASN, and putaway functionalities.</li> <li >Strong proficiency in Microsoft Excel.</li> <li >Solid knowledge of Food Safety, Cold Chain, and Expiry Control principles.</li> <li >Proven people management skills and a strong warehouse floor presence.</li> <li >Willingness to work shifts, weekends, and during peak seasons.</li> </ul> <h3 >Work Environment</h3> <p >This role operates within a fast-paced grocery distribution center environment. The Inbound Supervisor will lead a team of Team Leaders and Receiving Officers, ensuring efficient and accurate operations. The position requires adaptability to varying work schedules, including shifts, weekends, and peak seasons, to meet operational demands.</p> <h3 >Application Process</h3> <p >Qualified candidates are encouraged to apply. Salary details will be discussed during the interview process.</p>

About HUMAINHUMAIN, a PIF company, is a global artificial intelligence company delivering full-stack AI capabilities across four core areas—next-generation data centers, hyper-performance infrastructure & cloud platforms, advanced AI Models, including the world’s most advanced Arabic LLMs built in the Arab world, and transformative AI Solutions that combine deep sector insight with real-world execution.<br>HUMAIN’s end-to-end model serves both public and private sector organizations, unlocking exponential value across all industries, driving transformation and strengthening capabilities through human-AI synergies. With a growing portfolio of sector-specific AI products and a core mission to drive IP leadership and talent supremacy worldwide, HUMAIN is engineered for global competitiveness and national distinction.<br>Role Summary:Responsible for overseeing the strategic planning, prioritization, and execution of the AI data center portfolio. Ensures alignment with business objectives, optimal resource allocation, and risk management across all AI data center programs and initiatives, spanning site selection and design through EPC delivery, commissioning, and operational handover.<br>Key Responsibilities:Lead portfolio planning and prioritization across multiple AI data center programs. Align portfolio strategy with organizational goals and technology roadmaps. Monitor portfolio performance, risks, and benefits realization. Oversee EPC-delivered capital projects at portfolio level, including contractor performance, milestone and stage-gate adherence, change orders, and interface management across design, construction, and commissioning phases. Collaborate with finance, operations, and engineering to ensure budget adherence and resource optimization. Provide executive-level reporting and insights to stakeholders.<br>Key Skills:Portfolio management (PPM tools, dashboards) EPC project delivery, contracting models, capital project lifecycle, schedule and cost control Strategic planning and financial acumen Stakeholder engagement and communication Risk and change management Deep understanding of AI data center infrastructure and operations<br>Qualifications & Experience:Bachelor's degree in Engineering, Construction Management, IT, or a related discipline; Master's or MBA preferred.14+ years of experience in large-scale infrastructure or technology programs, with at least 5 years in a portfolio or program management capacity. Demonstrated experience delivering or governing EPC projects, ideally AI data centers, mission-critical facilities, or comparable capital infrastructure. Proven track record managing capital portfolios of significant value with multi-vendor, multi-contractor environments. Professional certification such as PMP, PgMP, PfMP, or equivalent is an advantage.<br>Why HUMAINIn this role, you will gain direct exposure to HUMAIN’s most critical strategic priorities and work closely with leadership on initiatives that shape the organization’s future. It’s a high-impact opportunity for someone who wants to grow quickly and contribute meaningfully within a fast-paced, mission-driven institution.

<h3 >About the Role</h3> <p >King Faisal Specialist Hospital &amp; Research Center (KFSH) in Jeddah is seeking a <strong >Staff Nurse I</strong> to join its Nursing Recruitment and Retention team. This full-time role involves providing comprehensive nursing care, utilizing the nursing process, and adhering to established standards of nursing practice and performance. The Staff Nurse I demonstrates leadership competencies when in charge or acting as a shift resource or team leader.</p> <h3 >Core Responsibilities</h3> <ul > <li >Provide total patient care as assigned, following core standards of patient care, established policies, and evidence-based practices.</li> <li >Assume accountability for assessing, planning, implementing, and evaluating care, as well as discharge planning for each patient.</li> <li >Document all relevant information correctly, appropriately, and in a timely manner.</li> <li >Report equipment failures, safety and security issues, and/or reduction of supply inventory to the Head Nurse or designee.</li> <li >Comply with policies for personal and patient safety and for the prevention of healthcare-associated infections.</li> <li >Contribute to the achievement of cost efficiency savings on the unit and maintain awareness of resource utilization.</li> <li >Follow all Hospital-related policies and procedures.</li> </ul> <h3 >Patient Care Quality and Safety</h3> <ul > <li >Contribute to decreasing the length of stay or waiting time as per unit-specific goals, working in collaboration with Case Management.</li> <li >Demonstrate collaborative multi-disciplinary partnerships towards achieving constant improvement in quality patient care.</li> <li >Act as an advocate for patients and families.</li> <li >Identify ideas that will improve the quality of patient care and issues that will negatively affect patient care outcomes, using the professional practice framework.</li> <li >Promote a safe environment and safe patient care by embracing a safety culture and identifying areas of risk to the Head Nurse or designee.</li> <li >Contribute to the achievement of clinical quality outcome indicators and patient satisfaction.</li> <li >Lead unit-based Performance Improvement activities as assigned.</li> </ul> <h3 >Professional Development and Collaboration</h3> <ul > <li >Participate in new staff and nursing student orientation aimed at developing competence and performance.</li> <li >Assist in maintaining a suitable learning environment and act as a preceptor or mentor in the supervision and teaching of nursing students and new staff.</li> <li >Demonstrate transcultural principles in nursing practice.</li> <li >Contribute to special projects or assignments linked to nursing strategic priorities and the professional practice model as assigned.</li> <li >Assist in promoting and sharing knowledge via mentorship in line with relevant research and evidence-based practice.</li> <li >Participate in self and other's education, training, and development, as applicable.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li ><strong >Licensure:</strong> Current Registered Nurse Licensure from the country of origin and Saudi Commission for Health Specialties Licensure are required.</li> <li ><strong >Experience:</strong> Two (2) years of nursing experience with a Bachelor’s Degree, <em >or</em> four (4) years of nursing experience with an Associate Degree/Diploma, are required.</li> </ul> <h3 >Work Setting</h3> <p >This is a <strong >full-time</strong> position based in <strong >Jeddah</strong> at King Faisal Specialist Hospital &amp; Research Center.</p>

<p>Key Responsibility &amp; Authority: The Service Advisor endeavors to provide the best possible quality of service, which ultimately will serve to bring in new customer, ensures responsibility of the Service Reception are carried out according to the official service guidelines of each franchise.</p><p>Key Activities: The Service Advisor is fully responsible for any commercial transaction for each vehicle under him. i.e., He is responsible for the down payment on pro-forma invoice or quotation, parking charges, storage of the vehicle, cannibalization of the vehicle. Greet and attends to the customer as they enter the service reception in a highly professional manner. Note down a fully detailed list of the customers requirements and complete a visual inspection of the car . Ensure that a test drive is carried out with the customer to determine the nature of the problem to issue a clear diagnosis. During delivery he discusses the invoice with the customer and ensures that all the items are covered. Inform the Workshop Manager about customer attitude where extra attention is called for under special circumstances Issues a diagnosis report to the Workshop Manager for each vehicle and additional defects founds With continuous training and regular updates from Service Information s he ensures his knowledge is kept up to date. He ensures that the job card closure is timely and with proper documentation Talks to the customer on the telephone to understand their requirements, to personalize the call, make the appointment and agree any mobility solutions (e.g., courtesy car) that will be provided Completes the Repair Order (Job Card) to provide an accurate and complete record of the customer s requirements. Makes a reminder call to the customer before the appointment to confirm the requirement, recap on any agreed mobility solutions and establish if any additional work is required on the vehicle. Liaises with colleagues in the Workshop to understand the progress being made on the vehicle and any additional work that is required or changes to the time when the vehicle will be ready. Talks to the customer to explain the reason for any additional work and get their approval for the costs that are involved or communicate any changes to the time when the vehicle will be ready (dependable). Ensures that any requests from the customer are handled promptly and accurately so that the customer s expectations will be met when they collect their vehicle. Ensure customer are fully satisfied and understood the job done and call the customer for follow up call after the customer received his vehicle. Achieving daily, monthly targets and KPIs</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; additional technical or vocational training in automotive technology is a plus.</li><li>Proven experience as a Service Advisor or in a customer service role within the automotive industry.</li><li>Strong communication and interpersonal skills to effectively liaise with customers, technicians, and other team members.</li><li>Excellent organizational skills and attention to detail to manage multiple appointments and service orders efficiently.</li><li>Ability to understand and explain complex automotive concepts to customers in a clear and concise manner.</li><li>Proficiency in using computer software and systems related to service management and scheduling, such as CRM software.</li><li>Strong problem-solving skills to address customer needs and find effective solutions quickly.</li><li>Ability to work in a fast-paced environment and handle a high volume of customer interactions.</li><li>A valid driver's license and a clean driving record for test-driving vehicles as needed.</li><li>Strong salesmanship abilities to upsell services and products while maintaining customer trust.</li></ul>

<p> <strong> <u> <span>Key Responsibility &amp; Authority:</span> </u> </strong> </p> <p>The Service Advisor endeavors to provide the best possible quality of service, which ultimately will serve to</p> <p>bring in new customer, ensures responsibility of the Service Reception are carried out according to the</p> <p>official service guidelines of each franchise.</p> <p> <strong> <u> <span>Key Activities:</span> </u> </strong> </p> <p> The Service Advisor is fully responsible for any commercial transaction for each vehicle under him. i.e., He is</p> <p>responsible for the down payment on pro-forma invoice or quotation, parking charges, storage of the</p> <p>vehicle, cannibalization of the vehicle.</p> <p> Greet and attends to the customer as they enter the service reception in a highly professional manner.</p> <p> Note down a fully detailed list of the customers requirements and complete a visual inspection of the car .</p> <p> Ensure that a test drive is carried out with the customer to determine the nature of the problem to issue a</p> <p>clear diagnosis.</p> <p> During delivery he discusses the invoice with the customer and ensures that all the items are covered.</p> <p> Inform the Workshop Manager about customer attitude where extra attention is called for under special</p> <p>circumstances</p> <p> Issues a diagnosis report to the Workshop Manager for each vehicle and additional defects founds</p> <p> With continuous training and regular updates from Service Information s he ensures his knowledge is kept</p> <p>up to date.</p> <p> He ensures that the job card closure is timely and with proper documentation</p> <p> Talks to the customer on the telephone to understand their requirements, to personalize the call, make the</p> <p>appointment and agree any mobility solutions (e.g., courtesy car) that will be provided</p> <p> Completes the Repair Order (Job Card) to provide an accurate and complete record of the customer s</p> <p>requirements.</p> <p> Makes a reminder call to the customer before the appointment to confirm the requirement, recap on any</p> <p>agreed mobility solutions and establish if any additional work is required on the vehicle.</p> <p> Liaises with colleagues in the Workshop to understand the progress being made on the vehicle and any</p> <p>additional work that is required or changes to the time when the vehicle will be ready.</p> <p> Talks to the customer to explain the reason for any additional work and get their approval for the costs that</p> <p>are involved or communicate any changes to the time when the vehicle will be ready (dependable).</p> <p> Ensures that any requests from the customer are handled promptly and accurately so that the customer s</p> <p>expectations will be met when they collect their vehicle.</p> <p> Ensure customer are fully satisfied and understood the job done and call the customer for follow up call</p> <p>after the customer received his vehicle.</p> <p> Achieving daily, monthly targets and KPIs</p>","requirements":"<p> <span> </span>High school diploma or equivalent; additional technical or vocational training in automotive technology is a plus.</p> <p> <span> </span>Proven experience as a Service Advisor or in a customer service role within the automotive industry.</p> <p> <span> </span>Strong communication and interpersonal skills to effectively liaise with customers, technicians, and other team members.</p> <p> <span> </span>Excellent organizational skills and attention to detail to manage multiple appointments and service orders efficiently.</p> <p> <span> </span>Ability to understand and explain complex automotive concepts to customers in a clear and concise manner.</p> <p> <span> </span>Proficiency in using computer software and systems related to service management and scheduling, such as CRM software.</p> <p> <span> </span>Strong problem-solving skills to address customer needs and find effective solutions quickly.</p> <p> <span> </span>Ability to work in a fast-paced environment and handle a high volume of customer interactions.</p> <p> <span> </span>A valid driver's license and a clean driving record for test-driving vehicles as needed.</p> <p> <span> </span>Strong salesmanship abilities to upsell services and products while maintaining customer trust.</p>","translations":[],"skills":["excellent communication skills","time management skills","customer-focused mindset","ability to work under pressure","strong problem-solving abilities"],

<h3><strong>About the Role</strong></h3><p>Cisco Saudi Arabia is seeking a Consulting Engineer specializing in Routing &amp; Switching (R&amp;S), Software-Defined Access (SDA), and Wireless technologies. This full-time role is based in Riyadh, Dhahran, Jeddah, or Makkah, and involves partnering with premier enterprise clients to lead network modernization initiatives. The position requires 5-10 years of experience in relevant fields.</p><h3><strong>Role Context and Impact</strong></h3><p>As a Consulting Engineer within Cisco Customer Experience (CX) Professional Services, you will serve as a lead technical advisor on complex customer engagements. Your work will focus on end-to-end network modernization across campus and data center environments, driving high-impact delivery in enterprise routing, switching, and high-density wireless technologies. The role emphasizes technical authority, continuous innovation, and trusted customer advisory.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Lead the design, deployment, migration, and optimization of critical enterprise network architectures.</li><li>Architect robust wired and wireless solutions using Cisco Catalyst and Nexus platforms.</li><li>Manage complex routing protocols, including BGP, OSPF, and EIGRP, and high-availability switching fabrics.</li><li>Architect and deploy enterprise solutions across SDA fabrics, utilizing technologies such as Catalyst Center, ISE, LISP/VXLAN, and TrustSec.</li><li>Implement and optimize high-density wireless networks.</li><li>Review and approve technical work, ensuring adherence to standards and best practices.</li><li>Integrate AI-driven automation workflows using Python or Ansible.</li><li>Provide support during critical customer outages.</li><li>Mentor delivery peers within the professional services organization.</li></ul><h3><strong>Required Experience</strong></h3><ul><li>7+ years of experience in network engineering or a related field.</li><li>Demonstrated experience with enterprise routing, switching, and high-density wireless technologies.</li><li>Proficiency with Cisco Catalyst and Nexus platforms.</li><li>Experience with routing protocols such as BGP, OSPF, and EIGRP.</li><li>Familiarity with SDA fabrics, including Catalyst Center, ISE, LISP/VXLAN, and TrustSec.</li><li>Experience with automation tools like Python or Ansible is beneficial.</li></ul><h3><strong>Work Environment</strong></h3><p>This role is part of Cisco Customer Experience (CX) Professional Services, operating within an inclusive, high-performance culture. The team focuses on technical authority and continuous innovation, working collaboratively to deliver solutions for enterprise clients. The position is full-time and offers opportunities to contribute to global-scale projects.</p><h3><strong>About Cisco</strong></h3><p>Cisco has been developing solutions for 40 years, connecting and protecting organizations in the AI era and beyond. The company's technology provides customers with security, visibility, and insights across their digital footprint. Cisco fosters a collaborative environment where teams work together to create meaningful solutions globally.</p>

<p> <b>Location: Saudi</b> </p> <p> <b>Travel: 25%</b> </p> <p> </p> <p> <b>Meet The Team</b> </p> <p>You will join Cisco Customer Experience (CX) Professional Services, partnering with premier enterprise clients to lead end-to-end network modernization across complex campus and data center environments. Our senior engineering team drives high-impact delivery across enterprise routing, switching, and high-density wireless technologies. We cultivate an inclusive, high-performance culture centered on technical authority, continuous innovation, and trusted customer advisory.</p> <p> </p> <p> <b>Your Impact</b> </p> <p>You will serve as the lead technical advisor across complex customer engagements, steering the design, deployment, migration, and optimization of critically important enterprise network architectures. You will lead advanced multi-domain initiatives, architecting robust wired and wireless solutions using Cisco Catalyst and Nexus platforms while managing complex routing protocols (BGP, OSPF, EIGRP) and high-availability switching fabrics to improve resilience and performance. In this role, you will architect and deploy enterprise solutions across SDA fabrics (Catalyst Center, ISE, LISP/VXLAN, TrustSec) and high-density wireless networks. You will review and approve technical work, integrate AI-driven automation workflows using Python or Ansible, support critical customer outages, and mentor delivery peers across the professional services organization.</p> <p> </p> <p> <b>Nature of the Work: </b>Hybrid Full Time </p> <p> <b>Hours of work:</b> 48 hours per week </p> <p> <b>Benefits:</b> Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more. </p> <p> <b>Application start and end date</b>: Starting 19/10/26 for approx. 4-6 weeks <br> </p><p><strong>Desired Candidate Profile</strong></p><p> <b>Minimum Qualifications</b> </p> <ul> <li>Bachelor s degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.</li> <li>7+ years of experience in enterprise network engineering and delivery, with a proven track record of managing large-scale infrastructure projects.</li> <li>Demonstrated experience designing, deploying, and optimizing enterprise Routing &amp; Switching architectures (BGP, OSPF, EIGRP, Multicast).</li> <li>Demonstrated experience designing and deploying high-density Wireless solutions (WLCs, Catalyst APs, RF planning).</li> <li> Active Cisco CCIE (Enterprise R&amp;S preferred) </li> </ul> <p> </p> <p> <b>Preferred Qualifications</b> </p> <ul> <li>Hands-on experience with Cisco Software-Defined Access (SDA) fabrics, including Catalyst Center, Cisco ISE, and TrustSec.</li> <li>Proven ability developing network automation, CI/CD pipelines, and configuration management using Python, Ansible, or REST APIs.</li> <li>Experience with enterprise hybrid-cloud networking architectures and public cloud connectivity (e.g., Azure or Google Cloud).</li> <li> Demonstrated success leading complex network migrations in high-stakes environments such as stadiums, healthcare facilities, or financial institutions. </li> </ul> <ul> <li>Fluency in Arabic to effectively engage with regional stakeholders and project teams.</li> </ul>

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Purpose<br><br>To manage the contact center agents and teams to ensure the operations process runs smoothly and as<br><br>planned in order to resolve any customers compliments and enhance their satisfaction within the organization<br><br>policy and procedures.<br><br>Key Accountability Areas<br><br>To ensure desired customer delight by providing a satisfactory response to customer interaction. Enhance the agreed targets and KPIsManage Customer Interactions through ticketing, Chats & Non-Live cases & outbound voice contact through his/her team for the various services. Embody the spirit of excellence through team building, leadership people management skills Identify areas of concern and under-performance in order to take corrective measures Foster team member development through motivation and ensuring career advancements. Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems both through direct intervention and mentoring. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics to ensure the achievement of objectives. To interface with respective work centers for the resolution of complaints. Track & ensure closure of complaints and agents’ behavior. Handle Contact Center operations effectively to ensure constant performance achievements. Identify relevant training needs of agents & ensure effective implementation. Effectively manage team operations. Constantly login an take an agent role to update himself on customers’ needs Manage his/her team quality through listening on a constant basis to the historical and live customer interactions. Interface with IT/HR/ Training/Quality. Collate data & generate MIS report. Handled all kinds of escalations on higher levels presented by clients and ensured resolving all kinds of complaints and client’s satisfaction Responsible for monthly coaching for all his/her team members to deliver the monthly performance<br><br>review form on time.<br><br>Monitor and report his/her team performance, attendance and quality and report the low performers to the CC manager and HRBPFollow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement Promote to other employees within the organization the implementation and adherence to policies,<br><br>procedures, processes, and instructions<br><br>Follow daily operations relating to the job to ensure work continuity Contribute to preparing timely and accurate reports that concern the line of work to meet the<br><br>requirements, objectives, and standards<br><br>Ensure the satisfaction of both internal and external customers by addressing their needs in a<br><br>courteous and timely manner<br><br>Participate in the identification and recruitment of key talents for their respective Department Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures Set performance objectives, provide necessary support, evaluate/appraise the team and provide<br><br>regular feedback on performance<br><br>Uphold a high-performance working environment and promote the Organization’s Values<br><br>Qualifications<br><br>Knowledge and Experience<br><br>2-3 years of relevant experience Good communication Skills.<br><br>Education and Certifications<br><br>Bachelor Degree in a relevant field is required Master’s degree in a relevant field is preferred