Automation Jobs - Riyadh Saudi

<ul><li>Oversee the installation, calibration, and maintenance of advanced electronic control systems, PLCs, and SCADA networks crucial for water treatment processes.</li><li>Diagnose and repair complex electrical and electronic malfunctions in pumps, motors, chemical feed systems, and instrumentation, minimizing downtime.</li><li>Implement and manage preventative maintenance schedules for all electronic equipment, utilizing predictive maintenance technologies to enhance reliability.</li><li>Interpret complex electrical schematics, blueprints, and technical manuals to troubleshoot and upgrade system components efficiently.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Associate's or Bachelor's degree in Electronics Engineering Technology, Electrical Engineering, or a related field.</p></li><li><p>Minimum of 10 years of progressive experience as an Electronic Technician specifically within water/wastewater treatment facilities.</p></li><li><p>Possession of relevant certifications such as Certified Electronics Technician (CET) or specific PLC/SCADA vendor certifications.</p></li><li><p>Demonstrated expertise in troubleshooting and repairing AC/DC motor controls, variable frequency drives (VFDs), and instrumentation.</p></li></ul>

<h3 >Role Overview</h3> <p >TawanTech is seeking a <strong >Senior Network Administrator</strong> to join our team in Riyadh, Riyadh Province. This full-time role is central to designing, implementing, and operating secure network infrastructure. The administrator will support SOC monitoring, detection, and response requirements across bank environments, ensuring end-to-end connectivity for critical SOC platforms.</p> <h3 >Key Responsibilities</h3> <ul > <li >Design, implement, and operate secure network infrastructure to support SOC monitoring, detection, and response across bank environments.</li> <li >Ensure end-to-end connectivity for SOC platforms, including SIEM, SOAR, NDR, EDR, and threat intelligence integrations.</li> <li >Manage enterprise network components such as LAN, WAN, Data Center, Cloud connectivity, SD-WAN, VPNs, and secure remote access.</li> <li >Configure and maintain network security controls, including NGFW, IPS/IDS, WAF, DNS security, proxy, NAC, micro-segmentation, and Zero Trust architecture.</li> <li >Enable and optimize log forwarding, NetFlow, packet capture (PCAP), and telemetry feeds to SOC tools like Splunk, QRadar, or Microsoft Sentinel.</li> <li >Implement secure network architecture aligned with SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO data governance requirements.</li> <li >Support Incident, Problem, and Change Management processes in alignment with ITIL standards, ensuring timely resolution of network-related security incidents.</li> <li >Participate in cyber incident response with SOC teams, including containment actions, network isolation, and forensic data collection.</li> <li >Maintain high availability, redundancy, and resilience of network services in line with DR/BCP requirements and conduct regular failover testing.</li> <li >Collaborate with vendors and service providers for network solutions, troubleshooting, upgrades, and vulnerability remediation.</li> <li >Perform root cause analysis (RCA) for network and security incidents and implement preventive actions.</li> <li >Develop and maintain network diagrams, SOPs, configurations, and operational documentation, ensuring audit readiness.</li> <li >Automate network monitoring, alerting, and configuration management using scripting and orchestration tools.</li> <li >Continuously monitor network performance and security posture using tools such as SolarWinds, PRTG, or equivalent.</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >5-10 years of experience in network administration or a related field.</li> <li >Hands-on experience with enterprise-grade switching and routing technologies from vendors such as Cisco, Palo Alto, Fortinet, Check Point, and F5.</li> <li >Experience in integrating network infrastructure with SOC tools, including SIEM (Splunk, QRadar, Sentinel) and NDR solutions.</li> <li >Strong understanding of secure network design, segmentation, VPN technologies, and firewall rule management.</li> <li >Familiarity with regulatory frameworks including SAMA, NCA ECC, PDPL, and NDMO requirements.</li> <li >Experience in ITIL-based service management processes, including Incident, Change, and Problem Management.</li> <li >Hands-on experience in DR/BCP planning, testing, and execution.</li> <li >Experience in vendor coordination, SLA management, and third-party integration support.</li> </ul> <h3 >Preferred Skills</h3> <ul > <li >Exposure to cloud networking (Azure/AWS), hybrid connectivity, and secure cloud architectures.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based in Riyadh, Riyadh Province, Saudi Arabia, contributing to critical network security operations.</p> <h3 >About TawanTech</h3> <p >TawanTech is committed to building robust and secure technological infrastructures. We invite qualified professionals to apply and contribute to our mission.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership.</p><p>What You Get to Do in This Role:</p><ul><li>Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment.</li><li>Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow s solutions with their business goals, and provide recommendations that drive both short-term and long-term success.</li><li>Customer Success &amp; Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention.</li><li>Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed.</li><li>Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross-functional teams to ensure swift resolution.</li><li>Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow s broader initiatives.</li><li>Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers. Work collaboratively across teams to drive seamless execution and successful outcomes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To be successful in this role you have:</p><ul><li>Experience in leveraging or critically thinking about how to integrate AI into work processes , decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry.</li><li>Must be able to travel to Kuwait weekly</li><li>Experience in SaaS or IT Industry: Strong knowledge of ServiceNow or similar SaaS platforms. We re seeking candidates with sector experience across Enterprise industries</li><li>8+ years of experience working in a technology-driven, consultative environment where you ve helped customers deploy and derive value from digital solutions.</li><li>Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.</li><li>Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.</li><li>Analytical &amp; Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion. Comfortable using data to drive decision-making .</li><li>Entrepreneurial Mindset: A creative, high-energy, self-starter who thrives in fast-paced,ambiguous and dynamic environments. Ability to manage multiple initiatives independently and drive initiatives to completion.</li><li>Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer.</li><li>Excellent Communication: Exceptional written and verbal communication skills. Comfortable presenting to senior stakeholders, both internally and externally, and able to tailor communication for different audiences.</li></ul><p></p></section>