Area Manager Jobs in Saudi
16784 Jobs Found
<b>About the Role</b><br>We are seeking an experienced and proactive Customer Service Manager to lead and develop our customer service operations. The successful candidate will be responsible for managing customer service agents, implementing effective customer service systems and processes, monitoring team performance through KPIs, and driving continuous improvement in customer satisfaction and operational efficiency.<br><br><b>Key Responsibilities</b><ul><li><b>Team Leadership & Management:</b> Supervise, coach, and support customer service agents to achieve performance targets. Develop team schedules and ensure adequate coverage across operating hours. Conduct regular performance reviews, one-on-one meetings, and training sessions. Foster a customer-centric culture and maintain high service standards.</li><li><b>Customer Service Operations:</b> Design, implement, and improve customer service processes, SOPs, and workflows. Establish service quality standards and ensure consistent customer experience across all communication channels. Handle escalated customer complaints and resolve complex customer issues. Monitor response times, resolution times, and service quality metrics.</li><li><b>Performance Management & Reporting:</b> Develop and manage customer service KPIs and dashboards. Analyze agent performance, productivity, customer satisfaction, and service trends. Generate weekly and monthly reports with actionable recommendations. Implement quality assurance programs, call audits, and customer feedback systems.</li><li><b>CRM & Systems Management:</b> Manage and optimize CRM systems to improve customer engagement and service efficiency. Utilize CRM data to track customer interactions, agent performance, and service outcomes. Support implementation and enhancement of customer service technologies. Experience with HubSpot or similar CRM platforms is highly preferred.</li><li><b>Continuous Improvement:</b> Identify opportunities to improve customer experience and operational efficiency. Recommend and implement automation, reporting tools, and workflow improvements. Develop customer journey mapping and service improvement initiatives. Collaborate with Operations, Marketing, and IT teams to enhance customer engagement.</li></ul><br><b>Qualifications & Requirements</b><ul><li>Bachelor's degree in Business Administration, Customer Service Management, Marketing, Operations Management, or a related field.</li><li>Minimum 2–4 years of experience in customer service management or customer experience leadership. Proven experience managing customer service teams and performance metrics. Experience implementing customer service systems, KPIs, and reporting frameworks.</li><li>Experience with CRM systems; HubSpot experience is highly desirable.</li></ul><br><b>Skills</b><ul><li>Strong leadership and people management skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Strong analytical and reporting skills.</li><li>Ability to develop SOPs, KPIs, and performance management systems.</li><li>Advanced proficiency in Excel, Google Sheets, and CRM reporting tools.</li><li>Experience in customer journey analysis and service quality management.</li><li>Fluent in English; Arabic is an advantage.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong><span>The Company:</span></strong></span></p><br><br>
<p><span>Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan.Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: “Quality you can trust.”Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L’usine, 7DAYS, ALYOUM, Nuralac, Farm’s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others. Almarai currently employs over 43,000 Quality Makers, across the GCC, Egypt & Jordan. In 2025, Almarai reported net income of SAR 2.4 billion on sales of SAR 22 billion.</span></p><br><br>
<p><span>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</span></p><br><br>
<br>
<p><span><strong><span>About the Role: </span></strong><span>Cybersecurity Manager</span></span></p><br><br>
<br>
<p><span><strong><span>Core Purpose of the job:</span></strong></span></p><br><br>
<p><span>To lead and manage the corporate strategic goals in terms of ensuring the highest availability, integrity and functionality of IT and Industrial Control Systems (ICS) systems with the emphasis of providing innovative solutions that reduce IT/ICS security risks and adopting best practices in security compliance.</span></p><br><br>
<br>
<p><span><strong><span>Requirements:</span></strong></span></p><br><br>
<p><span><strong><span>Potential candidates must meet the requirements mentioned below:</span></strong></span></p><br><br>
<ul>
<li><span>Bachelor’s degree in information systems / cyber security</span></li>
<li><span>4-6 years of total experience in Cyber Security.</span></li>
<li><span>Experience in cyber security architecture and cyber security project management.</span></li>
<li><span>Knowledge of relevant information security standards from NIST, CIS, CSA, NCA.</span></li>
<li><span>Excellent verbal and written communication skills in both Arabic & English.</span></li>
</ul>
<p><span><strong><span>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</span></strong></span></p><br><br>
<p><span><strong><span>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</span></strong></span></p><br><br>
<br>
<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong><span>The Company:</span></strong></span></p><br><br>
<p><span>Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan.Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: “Quality you can trust.”Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L’usine, 7DAYS, ALYOUM, Nuralac, Farm’s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others. Almarai currently employs over 43,000 Quality Makers, across the GCC, Egypt & Jordan. In 2025, Almarai reported net income of SAR 2.4 billion on sales of SAR 22 billion.</span></p><br><br>
<p><span>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</span></p><br><br>
<br>
<p><span><strong><span>About the Role: </span></strong><span>Cybersecurity Manager</span></span></p><br><br>
<br>
<p><span><strong><span>Core Purpose of the job:</span></strong></span></p><br><br>
<p><span>To lead and manage the corporate strategic goals in terms of ensuring the highest availability, integrity and functionality of IT and Industrial Control Systems (ICS) systems with the emphasis of providing innovative solutions that reduce IT/ICS security risks and adopting best practices in security compliance.</span></p><br><br>
<br>
<p><span><strong><span>Requirements:</span></strong></span></p><br><br>
<p><span><strong><span>Potential candidates must meet the requirements mentioned below:</span></strong></span></p><br><br>
<ul>
<li><span>Bachelor’s degree in information systems / cyber security</span></li>
<li><span>4-6 years of total experience in Cyber Security.</span></li>
<li><span>Experience in cyber security architecture and cyber security project management.</span></li>
<li><span>Knowledge of relevant information security standards from NIST, CIS, CSA, NCA.</span></li>
<li><span>Excellent verbal and written communication skills in both Arabic & English.</span></li>
</ul>
<p><span><strong><span>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</span></strong></span></p><br><br>
<p><span><strong><span>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</span></strong></span></p><br><br>
<br>
<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Our leading company in the field of recruitment is seeking a distinguished Digital Marketing Manager to become part of our team in Riyadh, Al Muayzilah. You will be responsible for developing and executing digital marketing strategies that enhance our presence in the market and contribute to achieving our commercial objectives. This opportunity is not just a job; it is an important step towards a distinguished professional career where you can develop your skills in a dynamic and innovative environment.</p><p>You will be part of a diverse team working collaboratively to achieve tangible results.</p><p>If you are looking for a work environment that encourages creativity and innovative thinking, we welcome you to be part of our team. We believe that every member of our team plays a vital role in our success, and we strive to provide opportunities for professional growth and advancement. Prepare for new challenges and exciting opportunities in the world of digital marketing.</p><p><b>Responsibilities:</b></p><ol><li>Develop comprehensive digital marketing strategies that align with the company’s objectives, utilizing tools such as Google Analytics and SEO to increase brand visibility.</li><li>Manage marketing campaigns through social media, including creating engaging content and analyzing performance to ensure positive results.</li><li>Analyze market data and competitors to identify opportunities and challenges, and provide regular reports to senior management to assist in strategic decision-making.</li><li>Coordinate promotional activities with internal and external teams to ensure alignment between marketing messages and the overall company goals.</li><li>Enhance and optimize the company’s website to ensure a seamless user experience, leading to increased conversion rates.</li><li>Provide training and support to the marketing team to ensure they improve their skills in digital marketing and modern techniques.</li><li>Effectively manage the digital marketing budget, prioritizing expenditures to achieve maximum return on investment.</li><li>Define key performance indicators (KPIs) to measure the success of marketing campaigns and adjust strategies based on results.</li><li>Collaborate with cross-functional teams to improve marketing strategies and increase outreach, contributing to the company’s sustainable growth objectives.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Effectively manage digital marketing campaigns online to achieve measurable results.</li><li>Analyze data and utilize tools such as Google Analytics to understand customer behavior.</li><li>Creative content writing skills to attract the target audience.</li><li>Proficiency in SEO strategies to increase online visibility.</li><li>Ability to manage budgets and analyze return on investment.</li><li>Deep understanding of social media and how to leverage it for marketing.</li><li>Leadership and effective coordination skills with multiple specialized teams.</li></ul></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A well-established diversified business group in Saudi Arabia with operations across multiple sectors, including a leading premium organic food brand known for high-quality products and a growing presence in international markets. The organisation is focused on expanding its global reach and strengthening partnerships across key export regions. We are seeking an experienced and commercially driven International Sales Manager specialising in FMCG / organic food products to lead global sales growth and market expansion. The successful candidate will be responsible for developing international sales strategies, managing distributor networks, identifying new business opportunities, and increasing brand presence across strategic export markets. This role requires strong expertise in international FMCG sales, export management, and business development within the food or organic products sector.</p><p>Key Responsibilities:</p><ul><li>Develop and execute international sales strategies to achieve revenue and growth targets.</li><li>Expand and manage distributor, importer, and retail partner networks across international markets.</li><li>Identify and penetrate new business opportunities in target regions including North America, Europe, Asia, and other high-potential markets.</li><li>Build strong relationships with key accounts, distributors, and strategic partners.</li><li>Lead negotiations on commercial agreements, pricing, contracts, and distribution agreements.</li><li>Monitor market trends, competitor activity, and consumer demand to drive growth initiatives.</li><li>Collaborate with marketing, supply chain, and operations teams to ensure successful product launches and market execution.</li><li>Prepare sales forecasts, budgets, and performance reports for senior leadership.</li><li>Represent the organisation at international trade shows, exhibitions, and industry events.</li><li>Ensure compliance with export regulations, product standards, and trade requirements.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Business, Marketing, International Trade, or related field.</li><li>Minimum 8 12 years of experience in sales within FMCG, food products, or organic consumer goods.</li><li>Proven success in international/export sales and global market expansion.</li><li>Strong network with distributors, retailers, and trading partners across international markets.</li><li>Experience managing markets such as USA, Canada, UK, China, Japan, Russia, Malaysia, and other export territories.</li><li>Strong commercial acumen and negotiation skills.</li><li>Excellent communication, leadership, and relationship management skills.</li><li>Willingness to travel internationally as required.</li><li>Arabic language skills are an advantage; open to all nationalities.</li></ul><p>Preferred Candidate Profile</p><ul><li>Experience in premium food, organic products, dates, dried fruits, or healthy snack categories.</li><li>Strategic thinker with a hands-on approach to business development.</li><li>Entrepreneurial mindset with the ability to build and grow markets effectively.</li><li>Results-driven professional with strong leadership capability</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong><span>The Company:</span></strong></span></p><br><br>
<p><span>Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan.Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: “Quality you can trust.”Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L’usine, 7DAYS, ALYOUM, Nuralac, Farm’s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others. Almarai currently employs over 43,000 Quality Makers, across the GCC, Egypt & Jordan. In 2025, Almarai reported net income of SAR 2.4 billion on sales of SAR 22 billion.</span></p><br><br>
<p><span>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</span></p><br><br>
<br>
<p><span><strong><span>About the Role: </span></strong><span>Cybersecurity Manager</span></span></p><br><br>
<br>
<p><span><strong><span>Core Purpose of the job:</span></strong></span></p><br><br>
<p><span>To lead and manage the corporate strategic goals in terms of ensuring the highest availability, integrity and functionality of IT and Industrial Control Systems (ICS) systems with the emphasis of providing innovative solutions that reduce IT/ICS security risks and adopting best practices in security compliance.</span></p><br><br>
<br>
<p><span><strong><span>Requirements:</span></strong></span></p><br><br>
<p><span><strong><span>Potential candidates must meet the requirements mentioned below:</span></strong></span></p><br><br>
<ul>
<li><span>Bachelor’s degree in information systems / cyber security</span></li>
<li><span>4-6 years of total experience in Cyber Security.</span></li>
<li><span>Experience in cyber security architecture and cyber security project management.</span></li>
<li><span>Knowledge of relevant information security standards from NIST, CIS, CSA, NCA.</span></li>
<li><span>Excellent verbal and written communication skills in both Arabic & English.</span></li>
</ul>
<p><span><strong><span>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</span></strong></span></p><br><br>
<p><span><strong><span>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</span></strong></span></p><br><br>
<br>
<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong><span>The Company:</span></strong></span></p><br><br>
<p><span>Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan.Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: “Quality you can trust.”Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L’usine, 7DAYS, ALYOUM, Nuralac, Farm’s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others. Almarai currently employs over 43,000 Quality Makers, across the GCC, Egypt & Jordan. In 2025, Almarai reported net income of SAR 2.4 billion on sales of SAR 22 billion.</span></p><br><br>
<p><span>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</span></p><br><br>
<br>
<p><span><strong><span>About the Role: </span></strong><span>Cybersecurity Manager</span></span></p><br><br>
<br>
<p><span><strong><span>Core Purpose of the job:</span></strong></span></p><br><br>
<p><span>To lead and manage the corporate strategic goals in terms of ensuring the highest availability, integrity and functionality of IT and Industrial Control Systems (ICS) systems with the emphasis of providing innovative solutions that reduce IT/ICS security risks and adopting best practices in security compliance.</span></p><br><br>
<br>
<p><span><strong><span>Requirements:</span></strong></span></p><br><br>
<p><span><strong><span>Potential candidates must meet the requirements mentioned below:</span></strong></span></p><br><br>
<ul>
<li><span>Bachelor’s degree in information systems / cyber security</span></li>
<li><span>4-6 years of total experience in Cyber Security.</span></li>
<li><span>Experience in cyber security architecture and cyber security project management.</span></li>
<li><span>Knowledge of relevant information security standards from NIST, CIS, CSA, NCA.</span></li>
<li><span>Excellent verbal and written communication skills in both Arabic & English.</span></li>
</ul>
<p><span><strong><span>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</span></strong></span></p><br><br>
<p><span><strong><span>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</span></strong></span></p><br><br>
<br>
<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Leverage your expertise and join the dynamic team of a leading Saudi contractor focused on high-quality large-scale residential projects in Saudi Arabia.</strong></p><br><p>The <strong>Electrical Construction Manager</strong> is responsible for leading and managing all electrical construction activities across project sites, ensuring projects are executed safely, efficiently, and in line with quality standards, schedules, and budget requirements. The role involves coordinating with technical, engineering, subcontractors, and site teams to ensure successful project delivery across all construction phases.</p><br><strong>Key Accountabilities</strong><p><strong>The position involves:</strong></p><br><ul><li>Lead and manage all electrical construction activities across multiple projects and site locations.</li><li>Oversee site execution activities to ensure compliance with approved electrical drawings, specifications, project schedules, and quality standards.</li><li>Coordinate with technical, architectural, MEP, procurement, and planning teams to ensure smooth construction progress and proper site integration.</li><li>Monitor project progress, manpower productivity, subcontractor performance, and material availability to ensure timely project delivery.</li><li>Ensure all electrical works comply with company standards, project requirements, authority regulations, and safety procedures.</li><li>Review and resolve technical electrical issues and provide practical site solutions to maintain progress targets.</li><li>Manage subcontractors, site engineers, supervisors, and electrical construction teams to ensure efficient project execution.</li><li>Participate in project planning, construction sequencing, and resource allocation activities.</li><li>Monitor project costs, site productivity, and construction risks while supporting cost-control initiatives.</li><li>Conduct regular site meetings, inspections, and progress reviews with internal and external stakeholders.</li><li>Ensure proper documentation, reporting, and control of all electrical construction-related activities and records.</li><li>Support project close-out activities, testing &amp; commissioning, snagging, handover, and final completion processes.</li></ul><strong>Knowledge, Skills, and Experience</strong><p><strong>We are Looking for: <br></strong></p><br><ul><li>Bachelor’s Degree in <strong>Electrical Engineering </strong>or related field.</li><li>Minimum 10–15 years of experience in electrical construction and site management within large-scale construction projects.</li><li>Previous experience in residential, hospitality, and/or mixed-use projects is required.</li><li>Strong background in managing large-scale electrical installation, execution, and multidisciplinary coordination.</li><li>Experience working with main contractors or leading construction companies in Saudi Arabia.</li><li>Strong knowledge of electrical systems, construction methodologies, site operations, quality standards, and safety regulations.</li><li>Familiarity with project planning, scheduling, testing &amp; commissioning, and construction management processes.</li><li>Proficiency in electrical reporting tools, AutoCAD, and MS Office applications.</li><li>Strong leadership, problem-solving, and decision-making skills.</li><li>Excellent communication, coordination, and stakeholder management abilities.</li><li>Ability to manage multiple fast-paced construction activities and deliver projects within tight deadlines.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value. Why this role matters Customer service is evolving faster than ever. Customers expect instant, personalized support, while support teams are under constant pressure to resolve issues faster without sacrificing quality. AI is fundamentally changing how support organizations operate, and we're building the products that will define that future. As our Principal Product Manager , you'll own the strategy and direction of Lucidya's Customer Service Suite , including OmniServ, our ticketing and case management platform, mobile experience, and the AI-powered capabilities that enable support teams to work smarter. This isn't a role where you'll simply manage a backlog. You'll define where the product goes, make difficult prioritization decisions, and shape experiences that thousands of users rely on every day. You'll spend time with customers, understand how they actually work, and turn those insights into products that solve meaningful problems. We're looking for someone who enjoys solving complex challenges, questions assumptions, and is excited by building products where AI creates real customer value - not simply because it's the latest trend. What You'll Do Own the vision, strategy, and roadmap for Lucidya's Customer Service Suite, ensuring every investment moves the product closer to solving meaningful customer problems. Spend time with customer support teams, operations leaders, and enterprise customers to deeply understand how they work, where they struggle, and what would genuinely improve their day-to-day experience. Work closely with Engineering and Design to continuously deliver valuable improvements, favouring learning through iteration over waiting for perfection. Make thoughtful product decisions by balancing customer needs, business priorities, technical complexity, and long-term platform strategy. Champion AI-powered experiences that genuinely improve agent productivity and customer outcomes, rather than adding technology for technology's sake. Partner with Customer Success, Sales, and Marketing to ensure new capabilities are successfully adopted and create measurable business impact after launch. Use customer feedback, product analytics, market trends, and experimentation to continuously improve the product and validate product decisions. Create alignment across stakeholders by communicating product strategy, priorities, trade-offs, and roadmap decisions with clarity and confidence. Build trust across cross-functional teams by creating a collaborative environment where great ideas can come from anyone. Who You Are You've spent 7-9 years building B2B SaaS products and have owned a product or product suite end-to-end not just individual features. You enjoy solving customer problems more than shipping features. You naturally ask "What problem are we solving?" before deciding "What should we build?" You're comfortable making difficult prioritization decisions and explaining the reasoning behind them, even when not everyone agrees. You enjoy spending time with customers and believe the best product decisions come from understanding real user behaviour rather than assumptions. You collaborate exceptionally well with engineers and designers. You don't need to write production code, but you're technical enough to challenge ideas, understand trade-offs, and make informed decisions together. You're naturally curious. Whether it's a new AI capability, workflow automation tool, or emerging technology, you've probably already experimented with it before someone asked you to. You value progress over perfection and know when it's time to ship, learn, and iterate. You're comfortable using data to support your decisions but know that numbers alone rarely tell the full story. You communicate clearly with technical and non-technical audiences alike and can simplify complex ideas without oversimplifying the problem. You're fluent in both Arabic and English , enabling you to work closely with our customers across the region. You'll likely have experience with Product management platforms such as Jira and Confluence. Collaboration tools including Miro and Figma. Product analytics platforms such as Mixpanel, Amplitude, or similar. SQL for exploring product data and validating hypotheses. Customer support platforms such as Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, or similar. Generative AI tools such as ChatGPT, Claude, GitHub Copilot, or equivalent productivity tools. Bonus points if you have: Previously worked in Customer Support, Customer Success, Contact Centres, or Service Operations before moving into Product. Built AI-powered workflows or automation products that delivered measurable customer outcomes. Experience designing or building enterprise customer service software. What Success Looks Like (First 6 Months) Within your first six months, you'll have built a deep understanding of Lucidya's Customer Service Suite, our customers, and the workflows that power their support operations. More importantly, you'll have: Become the go-to product leader for the Customer Service Suite, with a deep understanding of both the product and the customer problems it solves. Shipped meaningful improvements to OmniServ or the mobile experience that customers notice and that measurably improve how support teams work. Earned the trust of Engineering, Design, and cross-functional stakeholders by making thoughtful product decisions, communicating trade-offs clearly, and consistently delivering value. Built strong relationships with customers and established a regular feedback loop that directly influences product priorities. Defined and communicated a clear product roadmap that balances customer needs, business priorities, and long-term product strategy. Identified opportunities to leverage AI and automation in ways that create genuine value for support teams rather than simply introducing new technology. What the hiring process will look like Our hiring process is designed to help both you and us determine whether this is the right fit.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You've spent 7-9 years building B2B SaaS products and have owned a product or product suite end-to-end not just individual features. You enjoy solving customer problems more than shipping features. You naturally ask "What problem are we solving?" before deciding "What should we build?" You're comfortable making difficult prioritization decisions and explaining the reasoning behind them, even when not everyone agrees. You enjoy spending time with customers and believe the best product decisions come from understanding real user behaviour rather than assumptions. You collaborate exceptionally well with engineers and designers. You don't need to write production code, but you're technical enough to challenge ideas, understand trade-offs, and make informed decisions together. You're naturally curious. Whether it's a new AI capability, workflow automation tool, or emerging technology, you've probably already experimented with it before someone asked you to. You value progress over perfection and know when it's time to ship, learn, and iterate. You're comfortable using data to support your decisions but know that numbers alone rarely tell the full story. You communicate clearly with technical and non-technical audiences alike and can simplify complex ideas without oversimplifying the problem. You're fluent in both Arabic and English , enabling you to work closely with our customers across the region. You'll likely have experience with Product management platforms such as Jira and Confluence. Collaboration tools including Miro and Figma. Product analytics platforms such as Mixpanel, Amplitude, or similar. SQL for exploring product data and validating hypotheses. Customer support platforms such as Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, or similar. Generative AI tools such as ChatGPT, Claude, GitHub Copilot, or equivalent productivity tools. Bonus points if you have: Previously worked in Customer Support, Customer Success, Contact Centres, or Service Operations before moving into Product. Built AI-powered workflows or automation products that delivered measurable customer outcomes. Experience designing or building enterprise customer service software.</p><p></p></section>
Revenue Manager MEA - Jeddah<br>About the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.<br>Our promise to you:<br>-We will respect and value your background and perspectives-We will work together with integrity-We will share our incredible pride for job, company, and industry<br>What we ask of you:<br>-Bring passion to all that you do-Listen, move fast and think innovatively-Speak up, have ideas, and share them-Believe in customer service, and treating every person with kindness<br>As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.<br>Who we are:<br>We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travellers. Through the years we have worked incredibly hard to create an experience that is both accessible and quality. Almost 26 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts. In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances, and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa, etc.<br>With the future of travel always insight, we created Smart Traveller, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.<br>Join our family today. Together, we'll make travel better.<br>About the job JOB SCOPE :The Revenue Manager for MEA is responsible for overseeing revenue management and distribution strategies across multiple hotel properties in these key markets. The primary goal is to maximize revenue, drive profitability, and ensure operational efficiency by improving key performance indicators (KPIs) such as Rev PAR, ADR, and occupancy rates while tailoring approaches for MEA region.<br>JOB RESPONSIBILITIES :Develop, implement, and maintain comprehensive revenue management strategies across multiple hotels in MEA, considering each property’s unique positioning. Analyze market trends, economic indicators, and competitor strategies to forecast demand and adjust pricing strategies accordingly. Oversee the inventory management across all distribution channels to ensure optimal balance between direct bookings and third-party platforms as well as manage and oversee strategy for all 3rd party distribution Daily pick-up analysis, strategy adjustments and reporting Set and adjust pricing across different markets and segments to drive revenue and profitability. Provide detailed revenue forecasting reports for each property and for the cluster as a whole. Use data-driven insights to report on trends and make adjustments to strategies. Create and maintain a rolling demand calendar Ensure web site booking process is maintained up-to-date and functional Regularly check the input and the quality of data (segmentation, denials tracking, etc…) points Conduct quarterly property performance reviews and develop strategic and tactical action Prepare an outline for and support the annual revenue budget process Evaluate the performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…) Maintain a rolling demand calendar reflecting peak periods, holidays (e.g., Ramadan, local festivities), and major events in MEA. Ensure that websites and booking processes for MEA hotels are up-to-date and compliant with local regulations and guest expectations (including language, currency, and region-specific promotions Work closely with the sales, marketing, reservations, and finance departments of each hotel to ensure a cohesive revenue management strategy. Facilitate regular communication across properties to align on goals and strategies. Build relationships with local tourism boards, industry associations, and commercial partners to identify new revenue opportunities Collaborate with the marketing team to design and implement effective marketing campaigns tailored to local and international markets, enhancing direct bookings and promoting upsell opportunities. Perform any other duties as may be assigned by the Management from time to time.<br>JOB REQUIREMENTS :Bachelor’s degree in Business Administration, Finance, Hospitality Management, or related field. Minimum of 5 years' experience in hotel revenue management, with prior multi-property management experience highly preferred. Strong analytical skills with an advanced understanding of hotel revenue management processes and strategies. A strong command of both written and spoken English is required. Proficiency in Arabic language skills is a plus. Excellent communication, negotiation, and presentation skills, with sensitivity to cross cultural business contexts. Proficiency in hotel revenue management systems and tools, and strong command of Excel and data analysis tools. Ability to work across MEA time zones and travel as required. Ability to work under pressure and manage multiple tasks simultaneously in a fast-paced environment. Deep knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets used in this markets.
Revenue Manager MEA - Jeddah<br>About the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.<br>Our promise to you:<br>-We will respect and value your background and perspectives-We will work together with integrity-We will share our incredible pride for job, company, and industry<br>What we ask of you:<br>-Bring passion to all that you do-Listen, move fast and think innovatively-Speak up, have ideas, and share them-Believe in customer service, and treating every person with kindness<br>As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.<br>Who we are:<br>We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travellers. Through the years we have worked incredibly hard to create an experience that is both accessible and quality. Almost 26 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts. In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances, and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa, etc.<br>With the future of travel always insight, we created Smart Traveller, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.<br>Join our family today. Together, we'll make travel better.<br>About the job JOB SCOPE :The Revenue Manager for MEA is responsible for overseeing revenue management and distribution strategies across multiple hotel properties in these key markets. The primary goal is to maximize revenue, drive profitability, and ensure operational efficiency by improving key performance indicators (KPIs) such as Rev PAR, ADR, and occupancy rates while tailoring approaches for MEA region.<br>JOB RESPONSIBILITIES :Develop, implement, and maintain comprehensive revenue management strategies across multiple hotels in MEA, considering each property’s unique positioning. Analyze market trends, economic indicators, and competitor strategies to forecast demand and adjust pricing strategies accordingly. Oversee the inventory management across all distribution channels to ensure optimal balance between direct bookings and third-party platforms as well as manage and oversee strategy for all 3rd party distribution Daily pick-up analysis, strategy adjustments and reporting Set and adjust pricing across different markets and segments to drive revenue and profitability. Provide detailed revenue forecasting reports for each property and for the cluster as a whole. Use data-driven insights to report on trends and make adjustments to strategies. Create and maintain a rolling demand calendar Ensure web site booking process is maintained up-to-date and functional Regularly check the input and the quality of data (segmentation, denials tracking, etc…) points Conduct quarterly property performance reviews and develop strategic and tactical action Prepare an outline for and support the annual revenue budget process Evaluate the performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…) Maintain a rolling demand calendar reflecting peak periods, holidays (e.g., Ramadan, local festivities), and major events in MEA. Ensure that websites and booking processes for MEA hotels are up-to-date and compliant with local regulations and guest expectations (including language, currency, and region-specific promotions Work closely with the sales, marketing, reservations, and finance departments of each hotel to ensure a cohesive revenue management strategy. Facilitate regular communication across properties to align on goals and strategies. Build relationships with local tourism boards, industry associations, and commercial partners to identify new revenue opportunities Collaborate with the marketing team to design and implement effective marketing campaigns tailored to local and international markets, enhancing direct bookings and promoting upsell opportunities. Perform any other duties as may be assigned by the Management from time to time.<br>JOB REQUIREMENTS :Bachelor’s degree in Business Administration, Finance, Hospitality Management, or related field. Minimum of 5 years' experience in hotel revenue management, with prior multi-property management experience highly preferred. Strong analytical skills with an advanced understanding of hotel revenue management processes and strategies. A strong command of both written and spoken English is required. Proficiency in Arabic language skills is a plus. Excellent communication, negotiation, and presentation skills, with sensitivity to cross cultural business contexts. Proficiency in hotel revenue management systems and tools, and strong command of Excel and data analysis tools. Ability to work across MEA time zones and travel as required. Ability to work under pressure and manage multiple tasks simultaneously in a fast-paced environment. Deep knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets used in this markets.
About the Arab Center of Engineering Studies (ACES):ACES is a Leading Specialized Engineering Company in the Middle East. At ACES we offer a wide range of specialized engineering services including site and geotechnical investigation, materials technology and testing, quality control of projects, special studies, land and marine surveying, and chemical and environment testing. With our wealth of experience, strong relationships, technical knowledge, and focus, we help our clients with fast, reliable, cost-effective, and quality engineering solutions that meet their expectations.<br>What ACES is Looking For? ACES is looking for a Pavement Evaluation & Studies Department Manager to join the team in Riyadh, Saudi Arabia. <br>Job Summary: Manage the specialized services offered by the department, commercialize the department, its services, and equipment, help ACES branches in projects related to the pavement, and help both Special Studies and Materials Departments in issues related to offered department services. Lead specialized evaluation tests for both pavement materials and pavement structures for both highways and airports and manage the processes of designing flexible and rigid pavement structures for highways and airports. Responsible for developing, implementing and monitoring environmental strategies that promote sustainable development. And lead the Department team and provide training to staff at all levels<br>Duties and Responsibilities:Managerial Duties:Develop a long-term strategy and set targets to match the vision of ACES. Identify and take advantage of opportunities and expands the business by creating innovative services or markets. Build confidence among employees and creates positive feelings and a culture of belonging. Create and develop change management strategies Inspire, influence, and guide others to participate in a common effort. Delegate and empower subordinates Oversee the establishment and implementation of Departmental policies, goals, quality objectives, and procedures. Ensure that the new operation plans, policies, procedures, and transition/migration plans for the Department are consistent with the overall goals and objectives of ACES. Develop departmental business plans that are in line with ACES strategies and objectives. Monitor costs and resources in day-to-day activities. Hold responsibility for department staffing and budgeting projections<br>Technical Duties:Lead specialized evaluation tests for both pavement materials and pavement structures for both highways and airports. Conduct training for ACES staff on specialized equipment. Lead and manage the processes of designing flexible and rigid pavement structures for highways and airports. Provide consultations to ACES different branches on issues related to pavement materials and evaluation. Market the Center in addition to ACES pavement materials services in coordination with the Branches Managers. Prepare proposals, quotations, and reports for projects. Represent the Regional Center for Pavement (RCP) inside and outside ACES in coordination with the B’s. M’s. Prepare the financial budget of the Center in coordination with the Branch Manager. Update the Center library with required software. Follow-up on studies work progress Conduct development research to upgrade the technical capabilities of the Center and submit the recommendations to management. Submit monthly and annual reports on the ongoing and finished works to the Branch Manager. Follow up, execute and update the sections related to the Center brochure. Any duties or responsibilities assigned by the management.<br>Reporting To:RCE of Pavement Evaluation and Studies Manager<br>Job Requirements:Education & Experience:Master or PhD Degree in Civil Engineering, Pavement any related field, PhD is preferable 8-12 years of experience in the field of Pavement Testing and Evaluation with at least 3 years of experience in a supervisory position.<br>Knowledge, skills, and abilities:Civil Engineering and Materials Science principles. Construction and pavement materials, including asphalt and concrete. Asphalt mix design and polymer-modified asphalt binders. Pavement design, evaluation, maintenance, and preservation. Pavement rehabilitation techniques, including FDR, slab stabilization, LTR, and edge drainage. Mathematics, statistics and data analysis Occupational safety. Field and laboratory testing of construction and pavement materials. Pavement and structural performance evaluation. Testing methods validation and development. Analysis, interpretation, and reporting of technical results. Operation, calibration, and maintenance of testing equipment. Technical training and knowledge transfer. Apply engineering principles to technical and testing activities. Evaluate materials and pavement conditions and recommend solutions. Interpret testing data and provide accurate technical conclusions. Ensure reliable and compliant testing practices. Communicate technical information effectively.<br>Why work for ACES? At ACES, we believe in potential. We strive to create a work environment that is professionally stimulating, intellectually challenging, and personally rewarding. ACES is committed to recruiting and retaining qualified, motivated staff who can support our clients effectively on projects throughout the Middle East. We are involved in a wide array of projects, large and small, in various markets. Our extensive portfolio provides numerous opportunities for our staff to improve their skills and to meet new challenges. ACES has a diverse employee base, made up of individuals with widely varying backgrounds who are at different stages of their professional careers. They share a common goal: serving our clients according to the highest standards of excellence.<br>Our Commitment to Sustainability At ACES, sustainability is integrated into our daily operations and strategic direction, guided by the ISO 14001 Environmental Management Standard. We maintain a fully digitized, paperless environment to reduce our ecological footprint, while our Board and executive management have embedded environmental sustainability into our governance framework. We actively seek environmentally conscious talent and provide ongoing training and awareness programs to empower employees, along with opportunities to contribute to sustainability initiatives and projects.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Position Summary</b></p><p>The Pre-Sales Technical Manager is responsible for leading the technical pre-sales function by designing, developing, and presenting integrated ICT, Low Current, and Telecommunications solutions that meet customer requirements. The role acts as the technical bridge between customers, sales, vendors, and engineering teams to ensure competitive, compliant, and profitable solutions while supporting business growth.</p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><p><b>Solution Design & Engineering</b></p><ul><li>Lead the design and development of end-to-end ICT, Low Current, and Telecommunications solutions.</li><li>Design integrated solutions for:</li><li>CCTV & Video Surveillance Systems</li><li>Physical Security Systems</li><li>Access Control Systems</li><li>Intrusion Detection Systems</li><li>Structured Cabling</li><li>Network Infrastructure (LAN/WAN/Wi-Fi)</li><li>Audio Visual (AV) Systems</li><li>Public Address (PA) Systems</li><li>Data Center Infrastructure</li><li>Unified Communications and Collaboration Solutions</li><li>Perform site surveys, technical assessments, and feasibility studies.</li><li>Apply value engineering principles to optimize technical solutions while maintaining compliance with customer specifications.</li><li>Ensure all proposed solutions comply with project specifications, applicable standards, and industry best practices.</li></ul><p><b> </b></p><p><b>Technical Sales Support</b></p><ul><li>Collaborate closely with the sales team to develop winning technical proposals and solution strategies.</li><li>Participate in customer meetings, technical workshops, and presentations to identify customer requirements.</li><li>Deliver technical presentations, product demonstrations, and proof-of-concept sessions.</li><li>Provide technical consultation and respond to customer technical inquiries throughout the sales cycle.</li><li>Act as the primary technical advisor during customer engagements.</li><li>Review RFQs, RFPs, and tender documents.</li><li>Analyze bid packages and extract technical requirements, BOQs, compliance matrices, and project scope.</li><li>Prepare technical proposals, compliance statements, system architecture, and technical documentation.</li><li>Develop accurate BOQs and cost estimations in coordination with estimation and procurement teams.</li><li>Ensure timely submission of high-quality technical proposals.</li></ul><p><b>Estimation & Costing</b></p><ul><li>Prepare accurate solution estimates and material take-offs.</li><li>Coordinate with suppliers and procurement teams to obtain competitive pricing.</li><li>Evaluate alternative products and solutions while maintaining technical compliance.</li><li>Support urgent estimation requests within required timelines.</li></ul><p><b>Vendor & Technology Management</b></p><ul><li>Build and maintain strong relationships with leading ICT and Low Current technology vendors.</li><li>Maintain vendor certifications and technical accreditations.</li><li>Evaluate emerging technologies and recommend suitable products and solutions.</li><li>Coordinate with vendors for technical support, pricing, demonstrations, and training.</li></ul><p><b> </b></p><p><b> </b></p><p><b> </b></p><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Computer Engineering, Information Technology, Electronics, Telecommunications, or a related engineering discipline.</li><li>Relevant vendor certifications (e.g., Cisco, Aruba, HPE, Microsoft, Huawei, Fortinet, Dell Technologies, Axis, Genetec, Milestone, Bosch, Hikvision, Crestron, Extron, etc.) are highly preferred.</li></ul><p><br></p><p><b>Experience</b></p><ul><li>8–12 years of experience in ICT, Telecommunications, or Low Current systems.</li><li>At least 3–5 years in a Pre-Sales Technical leadership or management role.</li><li>Proven experience in designing enterprise ICT and security solutions.</li><li>Strong experience with government and large enterprise tenders and competitive bidding.</li></ul><p><br></p><p><br></p><p><b>Technical Skills</b></p><ul><li>ICT Infrastructure Design</li><li>Network Architecture</li><li>Low Current Systems Design</li><li>CCTV & Physical Security Solutions</li><li>AV & PA Systems</li><li>Structured Cabling</li><li>Wireless Solutions</li><li>Data Center Solutions</li><li>Solution Estimation & BOQ Preparation</li><li>Value Engineering</li><li>Customer Presentations</li><li>Vendor Management</li><li>Solution Architecture</li></ul><p><b> </b></p><p><b> </b></p><p><b>Soft Skills</b></p><ul><li>Strong leadership and team management skills.</li><li>Excellent communication and presentation skills.</li><li>Customer-focused with strong consulting capabilities.</li><li>Analytical thinking and problem-solving skills.</li><li>Strong commercial awareness.</li><li>Ability to manage multiple opportunities under tight deadlines.</li><li>Excellent negotiation and stakeholder management skills.</li></ul><p><br></p></div>
Cluster Revenue Manager MEA - Jeddah<br>About the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.<br>Our promise to you:<br>-We will respect and value your background and perspectives-We will work together with integrity-We will share our incredible pride for job, company, and industry<br>What we ask of you:<br>-Bring passion to all that you do-Listen, move fast and think innovatively-Speak up, have ideas, and share them-Believe in customer service, and treating every person with kindness<br>As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.<br>Who we are:<br>We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travellers. Through the years we have worked incredibly hard to create an experience that is both accessible and quality. Almost 26 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts. In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances, and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa, etc.<br>With the future of travel always insight, we created Smart Traveller, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.<br>Join our family today. Together, we'll make travel better.<br>About the job JOB SCOPE :The Revenue Manager for MEA is responsible for overseeing revenue management and distribution strategies across multiple hotel properties in these key markets. The primary goal is to maximize revenue, drive profitability, and ensure operational efficiency by improving key performance indicators (KPIs) such as Rev PAR, ADR, and occupancy rates while tailoring approaches for MEA region.<br>JOB RESPONSIBILITIES :Develop, implement, and maintain comprehensive revenue management strategies across multiple hotels in MEA, considering each property’s unique positioning. Analyze market trends, economic indicators, and competitor strategies to forecast demand and adjust pricing strategies accordingly. Oversee the inventory management across all distribution channels to ensure optimal balance between direct bookings and third-party platforms as well as manage and oversee strategy for all 3rd party distribution Daily pick-up analysis, strategy adjustments and reporting Set and adjust pricing across different markets and segments to drive revenue and profitability. Provide detailed revenue forecasting reports for each property and for the cluster as a whole. Use data-driven insights to report on trends and make adjustments to strategies. Create and maintain a rolling demand calendar Ensure web site booking process is maintained up-to-date and functional Regularly check the input and the quality of data (segmentation, denials tracking, etc…) points Conduct quarterly property performance reviews and develop strategic and tactical action Prepare an outline for and support the annual revenue budget process Evaluate the performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…) Maintain a rolling demand calendar reflecting peak periods, holidays (e.g., Ramadan, local festivities), and major events in MEA. Ensure that websites and booking processes for MEA hotels are up-to-date and compliant with local regulations and guest expectations (including language, currency, and region-specific promotions Work closely with the sales, marketing, reservations, and finance departments of each hotel to ensure a cohesive revenue management strategy. Facilitate regular communication across properties to align on goals and strategies. Build relationships with local tourism boards, industry associations, and commercial partners to identify new revenue opportunities Collaborate with the marketing team to design and implement effective marketing campaigns tailored to local and international markets, enhancing direct bookings and promoting upsell opportunities. Perform any other duties as may be assigned by the Management from time to time.<br>JOB REQUIREMENTS :Bachelor’s degree in Business Administration, Finance, Hospitality Management, or related field. Minimum of 5 years' experience in hotel revenue management, with prior multi-property management experience highly preferred. Strong analytical skills with an advanced understanding of hotel revenue management processes and strategies. A strong command of both written and spoken English is required. Proficiency in Arabic language skills is Mandatory. Excellent communication, negotiation, and presentation skills, with sensitivity to cross cultural business contexts. Proficiency in hotel revenue management systems and tools, and strong command of Excel and data analysis tools. Ability to work across MEA time zones and travel as required. Ability to work under pressure and manage multiple tasks simultaneously in a fast-paced environment. Deep knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets used in this markets.
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
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<p ><span ><span >.</span></span><span >Job Description </span></p>
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<td colspan="6" valign="top">
<p ><strong><span >OVERVIEW</span></strong></p>
</td>
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<p ><strong><span >Job Title</span></strong></p>
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<p ><span >Senior Product Manager</span></p>
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<p ><strong><span >Job Code</span></strong></p>
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<p > </p>
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<p ><strong><span >Grade</span></strong></p>
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<p ><span >I3</span></p>
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<p ><strong><span >Group</span></strong></p>
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<p ><span >Business Products</span></p>
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<p ><strong><span >Division</span></strong></p>
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<p ><span dir="RTL" ><span >Business Products</span></span></p>
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<p ><strong><span >Department</span></strong></p>
</td>
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<p ><span >Fintech and B2B Horizontal</span></p>
</td>
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<p ><strong><span >Unit</span></strong></p>
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<p ><span dir="RTL" >-</span></p>
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<p ><span > </span></p>
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<p ><strong><span >ROLE PURPOSE</span></strong></p>
<p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p>
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<p ><span >The role is responsible for managing the end-to-end lifecycle of digital business products within fintech solutions, including defining product strategy, managing key client relationships, and ensuring delivery of high-value payment and banking services that align with market needs and business objectives.</span></p>
<p > </p>
</td>
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<p > </p>
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<p ><strong><span >KEY ACCOUNTABILITIES & ACTIVITIES</span></strong></p>
<p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p>
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<p ><strong><span >Key Accountabilities</span></strong></p>
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<p ><strong><span >Key Activities</span></strong></p>
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<ol >
<li ><span >Product Strategy & Lifecycle Management</span></li>
</ol>
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<ul >
<li ><span >Define and execute product strategy from ideation to launch.</span></li>
<li ><span >Manage product lifecycle and ensure alignment with business goals.</span></li>
<li ><span >Drive product roadmap and prioritization.</span></li>
</ul>
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<li ><span >Key Client Management</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Manage strategic clients such as Absher, TAMM, and Board of Grievances.</span></li>
<li ><span >Ensure alignment with client expectations and business requirements.</span></li>
<li ><span >Maintain strong stakeholder relationships</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="3">
<li ><span >Financial Products Development</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Manage development of core financial services such as digital payment systems within Dhamen.</span></li>
<li ><span >Ensure scalability and reliability of financial services.</span></li>
<li ><span >Align product capabilities with fintech standards.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="4">
<li ><span >Open Banking Services</span></li>
</ol>
<p > </p>
</td>
<td >
<ul >
<li ><span >Oversee open banking services such as IBAN verification.</span></li>
<li ><span >Ensure compliance with financial regulations and standards.</span></li>
<li ><span >Enhance integration with banking partners.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="5">
<li ><span >Product Launch & Roadmap Execution</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Define and monitor product launch plans for Dhamen Escrow.</span></li>
<li ><span >Ensure timely delivery of releases and feature enhancements.</span></li>
<li ><span >Track progress against roadmap milestones.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="6">
<li ><span >Product Ownership (Dhamen & OTI)</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Manage Dhamen Escrow as a core product.</span></li>
<li ><span >Oversee OTI product developed with internal teams.</span></li>
<li ><span >Ensure product performance and continuous improvement.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="7">
<li ><span >Partnerships & Ecosystem Management</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Manage agreements with key partners such as banks and payment providers.</span></li>
<li ><span >Ensure effective collaboration and service integration.</span></li>
<li ><span >Monitor partner performance and commitments.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="8">
<li ><span >New Partnerships Development</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Identify and establish new partnerships (e.g., Staq, Tradeshift).</span></li>
<li ><span >Support business growth through ecosystem expansion.</span></li>
<li ><span >Evaluate partnership opportunities and benefits.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="9">
<li ><span >Policies, Processes & Procedures</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</span></li>
<li ><span >Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="10">
<li ><span >Information Security</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.</span></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td colspan="2" valign="top">
<p ><strong><span >JOB SPECIFICATIONS</span></strong></p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Academic and professional qualifications</span></strong></p>
</td>
<td valign="top">
<ul >
<li ><span >Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field.</span></li>
<li ><span >Certifications in Product Management or Fintech are a plus.</span></li>
</ul>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Years and Nature of Experience</span></strong></p>
</td>
<td valign="top">
<ul >
<li ><span >4–6 years of experience in product management, fintech solutions, or digital products.</span></li>
<li ><span >Strong experience in product lifecycle management, stakeholder management, digital payments, and partnerships within fintech ecosystems.</span></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td colspan="3" valign="top">
<p ><strong><span >VERSION TRACKING</span></strong></p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Prepared by:</span></strong></p>
</td>
<td colspan="2" valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >First review by:</span></strong></p>
</td>
<td colspan="2" valign="top">
<p > </p>
</td>
</tr>
<tr>
<td rowspan="3">
<p ><strong><span >Approved by:</span></strong></p>
</td>
<td valign="top">
<p ><strong><span >Name</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Signature</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Date</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
<p > </p>
<p > </p>
</span>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Leverage your expertise and join the dynamic team of a leading Saudi contractor focused on high-quality large-scale residential projects in Saudi Arabia.</strong></p><br><p>As the <strong>Civil Project Manager</strong>, you will be responsible for planning, managing, and delivering residential construction projects from inception to handover. You will oversee all civil construction activities, ensuring projects are completed safely, on time, within budget, and in compliance with quality standards, contractual requirements, and Saudi regulations. The role requires close coordination with consultants, contractors, subcontractors, and internal stakeholders to achieve successful project delivery.</p><br><strong>Key Accountabilities</strong><p><strong>The position involves:</strong></p><br><ul><li>Lead and manage the execution of residential construction projects throughout all project phases, from mobilization to final handover.</li><li>Develop and monitor project execution plans, schedules, budgets, and resource allocation to ensure timely and cost-effective project delivery.</li><li>Oversee all civil construction activities to ensure compliance with approved drawings, specifications, project requirements, and quality standards.</li><li>Coordinate with architectural, structural, MEP, procurement, planning, and commercial teams to ensure seamless project execution.</li><li>Manage main contractors, subcontractors, consultants, and site teams to achieve project milestones and contractual objectives.</li><li>Monitor project progress, site productivity, manpower utilization, and material availability, implementing corrective actions when necessary.</li><li>Ensure compliance with Saudi building regulations, municipality requirements, company standards, and HSE policies.</li><li>Identify project risks, resolve technical and construction challenges, and implement mitigation plans to minimize delays and cost overruns.</li><li>Conduct regular site inspections, progress meetings, and performance reviews with contractors and stakeholders.</li><li>Review project reports, schedules, change orders, claims, and payment certifications to ensure effective project control.</li><li>Monitor project costs, variations, and budget performance while supporting cost optimization initiatives.</li><li>Ensure proper documentation, reporting, and record management throughout the project lifecycle.</li><li>Lead project close-out activities, including snagging, testing and commissioning coordination, client handover, and final completion.</li><li>Maintain strong communication with clients, consultants, government authorities, and internal management throughout project execution.</li></ul><strong>Knowledge, Skills, and Experience</strong><p><strong>We are Looking for: <br></strong></p><br><ul><li>Bachelor's Degree in Civil Engineering or a related discipline.</li><li><strong>Minimum 15 years of experience</strong> in project management and civil construction within large-scale <strong>residential developments</strong>.</li><li><strong>Mandatory experience managing residential construction projects in Saudi Arabia.</strong></li><li>Proven experience delivering residential compounds, villas, apartment buildings, or mixed residential communities from construction through handover.</li><li>Strong experience managing main contractors, consultants, subcontractors, and multidisciplinary project teams.</li><li>In-depth knowledge of Saudi construction regulations, building codes, municipality requirements, and industry best practices.</li><li>Strong understanding of project planning, scheduling, budgeting, cost control, contract administration, and risk management.</li><li>Proficiency in Primavera P6 and/or Microsoft Project, AutoCAD, and Microsoft Office applications.</li><li>Knowledge of construction quality management systems and HSE requirements.</li><li>PMP certification is preferred.</li><li>Strong leadership, negotiation, problem-solving, and decision-making skills.</li><li>Excellent communication, stakeholder management, and team leadership abilities.</li><li>Ability to manage multiple priorities and deliver high-quality residential projects within tight schedules and budget constraints.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what s possible. Parsons is looking for an amazingly talented QA/QC Manager to join our team. In this role, you will provide leadership and management direction for the quality function on a major iconic metro station project, ensuring that all products and services are delivered in accordance with customer and Parsons Quality requirements.</p><p>What You ll Be Doing</p><ul><li>Provide management direction for the practice of quality on a major metro station project.</li><li>Lead the development and implementation of project Quality Systems, Quality Plans, Quality Manuals, procedures, audits, corrective actions, and related activities.</li><li>Manage and provide directions to quality professionals assigned to the project.</li><li>Establish project audit schedules, conduct audits, and facilitate corrective actions.</li><li>Perform independent audits and ensure compliance with QA/QC programs.</li><li>Review documents, witness audited activities, prepare checklists, perform audits, and prepare final reports.</li><li>Analyze audit findings to determine project quality performance and identify trends.</li><li>Promote a uniform Corrective Action/Preventive Action and Non-Conformance tracking program.</li><li>Ensure compliance with Parsons and Client quality requirements.</li><li>Review quality manuals, procedures, technical deliverables, test plans, purchase orders, subcontracts, and inspection documentation.</li><li>Provide quality oversight for civil, structural, architectural, MEP, systems, finishes, testing, commissioning, and handover activities.</li><li>Coordinate quality activities with project management, engineering, construction, procurement, suppliers, subcontractors, and other stakeholders.</li><li>Provide Quality Systems support using the Parsons Quality Management System.</li><li>Participate in client meetings, project reviews, and quality performance discussions, as required.</li><li>Provide technical guidance to lower-level quality personnel.</li><li>Perform other responsibilities associated with this position as may be appropriate.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Engineering, Construction, Project Management, Business, Quality discipline, or related field, or equivalent work experience.</li><li>Minimum 12 years of work experience in Quality, QA/QC, construction quality, or related field.</li><li>Experience in supervisory, management, or lead capacity.</li><li>Experience on major transportation infrastructure, metro, rail, transit station, or complex building projects.</li><li>Strong leadership and supervisory ability.</li><li>Expert knowledge of Quality Management practices, processes, and current technology.</li><li>Thorough experience in directing and implementing quality management systems and standards specified by ISO 9000 and similar organizations.</li><li>Expert knowledge of ISO Quality Management Systems Standards.</li><li>Clear communication, presentation, and interpersonal skills.</li><li>Effective written, verbal, analytical, problem-solving, and risk assessment skills.</li><li>Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.</li><li>Ability to direct and manage staff and day-to-day quality activities.</li><li>Strong attention to detail.</li></ul><p>What Desired Skills You ll Bring</p><ul><li>Certified ISO 9000 Lead Auditor</li><li>ASQ Certified Quality Engineer</li><li>Other related certification(s), such as CMQ/OE, CQA, or CQE.</li><li>Professional Engineer/Architect registration</li><li>Experience working with clients, consultants, subcontractors, suppliers, regulatory authorities, and government agencies.</li><li>Regional experience in Saudi Arabia or the Middle East would be an advantage.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Join a leading Saudi holding company driving large-scale EPC telecom infrastructure projects across the Kingdom.</strong></p><br><p>The <strong>FP&amp;A Manager</strong> will lead the company's financial planning, budgeting, forecasting, performance reporting, and commercial finance activities. The role will act as a strategic business partner to executive management, providing financial insights, profitability analysis, and decision support across telecom infrastructure, EPC projects, and investment initiatives. </p><br><strong>Key Accountabilities:</strong><ul><li>Lead the annual budgeting process, rolling forecasts, and long-term financial planning across all business units.</li><li>Prepare monthly management reports, executive dashboards, and Board presentations highlighting financial and operational performance.</li><li>Perform detailed variance analysis against budgets, forecasts, and prior periods, providing actionable recommendations to management.</li><li>Develop financial models, business cases, investment evaluations, and scenario analysis to support strategic decision-making.</li><li>Partner with Operations, Projects, Commercial, Procurement, and Executive Management to provide financial insights and improve business performance.</li><li>Monitor project financial performance including project profitability, margins, revenue, cost analysis, WIP, backlog, and CAPEX utilization.</li><li>Analyze revenue trends, gross margins, EBITDA, operating expenses, working capital, and overall business profitability.</li><li>Support pricing strategies, commercial proposals, and investment evaluations through financial analysis.</li><li>Drive continuous improvement of planning, forecasting, and reporting processes to increase forecasting accuracy and operational efficiency.</li><li>Lead reporting automation initiatives and optimize ERP reporting capabilities, ensuring full utilization of Microsoft Dynamics or equivalent ERP systems.</li><li>Build and standardize financial dashboards, KPIs, and performance reporting frameworks across the organization.</li><li>Support executive leadership in strategic planning, business expansion, and operational improvement initiatives.</li><li>Collaborate with Finance, Accounting, and Treasury teams to ensure consistency between financial reporting and planning activities.</li><li>Support due diligence exercises, banking requirements, investment activities, and strategic projects as required.</li><li>Lead, mentor, and develop the FP&amp;A team while fostering a high-performance, analytical, and business-partnering culture</li></ul><strong>Knowledge, Skills, and Experience:</strong><ul><li>Bachelor's degree in Finance, Accounting, Economics, or Business Administration.</li><li>Professional certification preferred: CFA, CMA, CPA, ACCA, SOCPA, or equivalent.</li><li>Minimum 8–10 years of progressive experience in Financial Planning &amp; Analysis, Corporate Finance.</li><li>Strong experience within telecom, EPC, infrastructure, construction, engineering, or project-driven environments.</li><li>Proven expertise in budgeting, forecasting, financial modeling, business partnering, and management reporting.</li><li>Strong understanding of project financial analysis, profitability analysis, CAPEX planning, and performance management.</li><li>Experience working in high-growth organizations, investment-backed companies, or rapidly expanding businesses.</li><li>Strong hands-on experience with ERP systems, preferably Microsoft Dynamics, SAP, Oracle, or similar platforms.</li><li>Advanced Microsoft Excel skills with strong financial modeling and analytical capabilities.</li><li>Experience building FP&amp;A functions, reporting frameworks, dashboards, and planning processes.</li><li>Strong business acumen with the ability to translate financial information into strategic recommendations.</li><li>Excellent presentation, communication, and stakeholder management skills.</li><li>High level of accountability, ownership, and execution discipline. </li><li>Ability to manage multiple priorities, work under pressure, and support executive decision-making in a fast-paced environment.</li><li>Strong analytical thinking, problem-solving ability, and attention to detail.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><span>At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.</span></span></span></p><br><p><span><span><span>As a <b>Warehouse and Distribution Manager</b> supporting our <b>Supply Chain, Customer Service, and Commercial Operations teams</b>, you will be trusted to drive logistics excellence, third-party logistics (3PL) performance, and inventory management across our distribution network in <b>Saudi Arabia</b>. In this role, a typical day will include:</span></span></span></p><br><ul><li><span><span><span>Collaborating with internal stakeholders and 3PL partners to deliver exceptional customer service levels while optimizing warehousing, transportation, and inventory performance.</span></span></span></li><li><span><span><span>Managing 3PL operations through regular performance reviews, monitoring key service level agreements (SLAs), implementing corrective actions, and ensuring on-time, accurate order fulfillment and inventory accuracy.</span></span></span></li><li><span><span><span>Leading logistics budgeting, cost-to-serve analysis, and continuous improvement initiatives to identify savings opportunities across inbound logistics, warehousing, transportation, and reverse logistics while maintaining service excellence.</span></span></span></li><li><span><span><span>Developing analytics, dashboards, and operational reporting to provide visibility of inventory, logistics performance, stock discrepancies, and process improvement opportunities, enabling data-driven decision-making.</span></span></span></li><li><span><span><span>Driving operational excellence projects and ensuring compliance with quality, customs, trade, security, environmental, health, safety, and regulatory requirements while fostering strong partnerships across Supply Chain, Customer Service, Finance, Sales, and external logistics providers.</span></span></span></li></ul><span><span><span>WHAT YOU’LL BRING TO ALCON:</span></span></span><ul><li><span><span><span>Bachelor’s degree or Diploma in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field.</span></span></span></li><li><span><span><span>Minimum 5 years of experience in logistics, warehousing, distribution, or supply chain roles within a multinational organization; experience in Medical Devices, Pharmaceutical, Healthcare, or FMCG industries preferred.</span></span></span></li><li><span><span><span>Proven experience managing third-party logistics providers (3PLs), warehouse operations, inventory control, transportation, and SAP ERP systems.</span></span></span></li><li><span><span><span>Strong analytical, reporting, and problem-solving skills with the ability to interpret complex data, develop dashboards, and drive process improvements.</span></span></span></li><li><span><span><span>Excellent communication, stakeholder management, negotiation, and project management skills with the ability to influence across a matrix organization.</span></span></span></li><li><span><span><span>Fluent in English and Arabic.</span></span></span></li></ul><span><span><span>HOW YOU CAN THRIVE AT ALCON:</span></span></span><ul><li><span><span><span>Take ownership of critical supply chain operations with significant autonomy and visibility across the organization.</span></span></span></li><li><span><span><span>Lead impactful operational excellence and continuous improvement initiatives that directly enhance customer satisfaction and business performance.</span></span></span></li><li><span><span><span>Join a collaborative, high-performing team environment focused on innovation, development, and delivering exceptional outcomes for patients and customers.</span></span></span></li></ul><span><span><span>Alcon Careers</span></span></span><p><span><span><span>See your impact at <b>alcon.com/careers</b>.</span></span></span></p><br><p><span><b>ATTENTION: Current Alcon Employee/Contingent Worker</b></span></p><br><p>If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.</p><br><p>Find Jobs for Employees</p><br><p>Find Jobs for Contingent Worker</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Leverage your expertise and join the dynamic team of a leading Saudi real estate investment and development company based in Riyadh. As an Operations Manager , you will be responsible for overseeing the company's daily operations, managing its real estate portfolio, maintenance activities, procurement, and administrative functions. You will lead cross-functional teams, ensure operational efficiency, and support the business owner in driving the smooth and effective operation of the business while maintaining high standards of service, compliance, and confidentiality.</p><p>Key Accountabilities The position involves:</p><ul><li>Lead and oversee the company's daily operations, ensuring efficient workflow and timely execution of tasks across all departments.</li><li>Develop, implement, and continuously improve operational policies, procedures, and Standard Operating Procedures (SOPs) to enhance operational efficiency.</li><li>Manage the company's real estate portfolio, including residential, commercial, and investment properties, ensuring effective lease administration, renewals, collections, and tenant satisfaction.</li><li>Oversee property maintenance activities, including preventive and corrective maintenance, renovations, and minor construction works, ensuring quality standards and timely completion.</li><li>Coordinate and manage external contractors, service providers, and suppliers while ensuring compliance with agreed service levels and specifications.</li><li>Manage procurement activities, including sourcing, supplier negotiations, purchasing, and cost control for operational and maintenance requirements.</li><li>Supervise and support employees across different functions, including attendance management, leave administration, recruitment coordination, performance monitoring, and employee documentation.</li><li>Coordinate with the finance function to monitor operational budgets, review invoices and payments, and prepare regular operational performance reports for management.</li><li>Build and maintain effective relationships with tenants, government authorities, legal advisors, external consultants, and other stakeholders to ensure smooth business operations.</li><li>Oversee compliance with Saudi government regulations, including property-related requirements, licenses, registrations, labor regulations, and other statutory obligations.</li><li>Manage company documentation, contracts, asset records, and confidential business information while ensuring proper organization and record management.</li><li>Provide administrative and operational support to the business owner by coordinating selected business-related matters, monitoring key renewals, and handling delegated assignments when required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Engineering, Facilities Management, or a related field.</li><li>Minimum 7 of experience in operations management, preferably within family-owned businesses, real estate, property management, or medium-sized organizations.</li><li>Practical experience in property management, facilities maintenance, procurement, and vendor management.</li><li>Experience managing multidisciplinary teams and coordinating cross-functional operations.</li><li>Strong knowledge of operational processes, property management practices, maintenance coordination, and procurement procedures.</li><li>Familiarity with Saudi government regulations related to real estate, labor, tenancy (Ejar), and business operations.</li><li>Proficiency in Microsoft Office and task management platforms such as Asana, Trello, or similar tools.</li><li>Strong leadership, organizational, problem-solving, and decision-making skills.</li><li>Excellent communication, negotiation, and stakeholder management abilities in both Arabic and English.</li><li>High level of integrity, professionalism, and confidentiality, with the ability to work independently and effectively within a family-business environment.</li><li>Flexibility to conduct site visits and manage multiple operational priorities simultaneously.</li></ul><p></p></section>