Airline Ticketing Agent Jobs
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Saudi - Jeddah
About Octopus By RTG<br><br>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.<br><br>Key Responsibilities<br><br> Configure and customize Dynamics 365 entities, forms, views, and business process flows to support the leasing journey: inquiry (RIF/TIF) capture, unit listing sync, offer/negotiation status, indicative terms, and lease sign-off Build and maintain the integration layer (in coordination with the API Developer) that pushes/pulls data between the Portal and Dynamics — e.g., unit availability, agent assignment, inquiry routing, booking confirmations, and lease-status transitions (Prospect → Offer → Signed→ Active → Renewal/Termination) Develop plugins, workflows, Power Automate flows, and custom APIs within Dynamics to automate leasing-team notifications and approval steps (e.g., move-in request approvals,addendum requests, operational date changes) Model and maintain the account hierarchy needed for sub-accounts (MHR-03, MUT-16/17) and company profiles (MUT-31) within Dynamics Support renewal and termination workflows by ensuring Dynamics reflects and triggers portal-side renewal notifications (SRR/SRT) and termination/settlement records (FCR/FCT) Build reporting/dashboards in Dynamics (or Power BI) for the leasing and community-management teams to track inquiries, conversions, and portal-driven activity Manage security roles, field-level permissions, and data-privacy configuration within Dynamics for portal-originated records Participate in data-mapping and (if scoped as a change request) data-migration exercises between legacy systems and Dynamics Support UAT for all CRM-dependent features and provide production support during hypercare<br><br>Requirements<br><br>Required Skills & Experience<br><br> 4+ years hands-on Microsoft Dynamics 365 (Sales / Customer Engagement) development and configuration experience Strong command of the Dynamics customization toolkit: plugins (C#), custom workflows, Power Automate, Dataverse, and the Dynamics Web API / Common Data Service Experience integrating Dynamics with external web/portal applications via REST APIs or Azure integration services (Logic Apps, Service Bus, API Management) Solid understanding of the real-estate/leasing domain (or comparable long-sales-cycle CRM use case: inquiry → offer → contract → renewal/termination) is a strong plus Experience with Power BI or Dynamics native reporting for operational dashboards Familiarity with Dynamics security model (business units, roles, field security) and data-privacy considerations for resident/tenant personal data Working knowledge of e-signature and document-generation integrations within Dynamics (e.g., Docu Sign for Dynamics) is a plus Microsoft certification (e.g., MB-210, MB-220, or PL-400) is preferred but not required<br><br>Success Criteria for This Engagement<br><br> CRM-dependent leasing features (JCR-06, JCT-06/10-13, and lease-status transitions across both portals) are correctly synced and demonstrable end-to-end Leasing and community-management teams can operate their day-to-day workflow from Dynamics with no manual re-entry of portal-originated data Reporting/dashboards give the Client visibility into portal-driven leasing activity
Saudi - Riyadh
<p>The Engineering Administrative Assistant provides administrative, coordination, and documentation support to the Engineering Department. The role supports the Director of Engineering and engineering team in daily operations, reporting, procurement follow-up, documentation, contractor coordination, and departmental communication. The position requires strong organizational skills, attention to detail, professional communication, and the ability to coordinate effectively with internal departments, contractors, suppliers, and other stakeholders.</p><p>Key Responsibilities</p><ul><li><strong>Administrative & Department Support</strong></li><li>Provide daily administrative support to the Director of Engineering and Engineering Department.</li><li>Prepare correspondence, reports, presentations, memos, and official departmental documents.</li><li>Maintain organized electronic and physical filing systems for engineering records.</li><li>Manage departmental schedules, meetings, appointments, and follow-ups.</li><li>Prepare meeting agendas and minutes and follow up on assigned action points.</li><li>Coordinate communication between Engineering and other hotel departments.</li><li><strong>Engineering Documentation & Reporting</strong></li><li>Maintain records of preventive maintenance, corrective maintenance, inspections, and technical reports.</li><li>Assist in preparing daily, weekly, and monthly Engineering reports.</li><li>Maintain updated records for equipment, assets, warranties, service contracts, certificates, and technical documentation.</li><li>Support documentation related to CMMS and engineering work orders.</li><li>Maintain records of incidents, breakdowns, technical observations, and corrective actions.</li><li>Assist in tracking project, snagging, DLP, and handover documentation when required.</li><li><strong>Procurement & Financial Follow-Up</strong></li><li>Prepare and follow up Purchase Requests (PR), Purchase Orders (PO), and engineering material requests.</li><li>Coordinate with Procurement and Finance regarding quotations, approvals, deliveries, and invoices.</li><li>Maintain records of engineering purchases, quotations, invoices, and departmental expenses.</li><li>Follow up with suppliers and contractors regarding pending materials, spare parts, and services.</li><li>Assist the Director of Engineering in tracking departmental CAPEX and OPEX items.</li><li><strong>Contractor & Supplier Coordination</strong></li><li>Coordinate appointments, site visits, and access requirements for contractors and suppliers.</li><li>Maintain an updated database of engineering contractors, suppliers, and service providers.</li><li>Follow up on quotations, technical submissions, reports, and completion documents.</li><li>Track contractor attendance, pending works, deadlines, and required documentation.</li><li>Support communication and documentation related to warranty and maintenance agreements.</li><li><strong>Compliance & Records</strong></li><li>Maintain Engineering certificates, inspection reports, permits, licenses, and compliance documentation.</li><li>Support documentation related to Civil Defense, Fire & Life Safety, municipality, and other relevant authorities.</li><li>Track expiry dates of certificates, contracts, warranties, and required renewals.</li><li>Ensure Engineering documentation is properly maintained and readily available for audits and inspections.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Saudi National - Female. Diploma or Bachelor's degree in Business Administration, Management, Engineering Administration, or a related field. Previous administrative experience is preferred; experience within hospitality, engineering, facilities management, or construction is an advantage. Good command of English and Arabic, both written and spoken. Strong knowledge of Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook. Experience with CMMS, ERP, procurement, or hotel systems is an advantage.</p><p>Additional Information</p><ul><li>Skills & Competencies</li><li>Excellent organizational and time-management skills.</li><li>Strong communication and coordination abilities.</li><li>Professional English email and report-writing skills.</li><li>Strong attention to detail and documentation accuracy.</li><li>Ability to manage multiple tasks and priorities.</li><li>Good follow-up skills and ability to work with deadlines.</li><li>Ability to maintain confidentiality and handle sensitive departmental information.</li><li>Team-oriented with a professional and positive attitude.</li><li>Willingness to learn basic engineering and technical terminology.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Accuracy and timely submission of Engineering reports.</li><li>Proper maintenance and organization of departmental documentation.</li><li>Timely follow-up of PRs, POs, invoices, quotations, and material requests.</li><li>Effective tracking of contractors and pending engineering activities.</li><li>Timely renewal and tracking of certificates, warranties, and contracts.</li><li>Accuracy of departmental records and databases.</li><li>Timely completion and follow-up of tasks assigned by the Director of Engineering.</li></ul><p>Working Relationships</p><ul><li>Director of Engineering</li><li>Assistant Director of Engineering</li><li>Engineering Supervisors and Technicians</li><li>Procurement Department</li><li>Finance Department</li><li>Human Resources</li><li>Security and Health & Safety</li><li>Housekeeping and Front Office</li><li>Contractors, suppliers, and service providers</li></ul>
StellaStays Inc
Saudi - Riyadh
<h2 class="h5">Job description</h2>
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<span><b>Who we are</b><br><br> At Stella Stays, we’re not just another hospitality brand – we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.<br><br> We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world-class amenities. No paperwork, no hassle – just modern, effortless living.<br><br> Behind this vision is a team of ambitious, fast-moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before – together.<br><br> If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.<br><br> <b>At Stella Stays, you will:</b><br><br> We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Receptionist in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.<br><br> <b>Responsibilities:</b><br><br> • Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.<br><br> • Oversee in-house inventory management and stock counts to maintain adequate supplies.<br><br> • Supervise the maintenance and cleaning teams, ensuring efficient scheduling and high-quality work.<br><br> • Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.<br><br> • Prepare and maintain daily, weekly, and monthly reports on property operations and guest feedback.<br><br> • Ensure compliance with property documentation requirements and quality assurance standards.<br><br> • Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.<br><br> • Handle add-on service requests and coordinate with relevant service providers.<br><br> • Source and manage reliable service providers and vendors while negotiating favorable contracts.<br><br> • Maintain data control and protect the confidentiality of sensitive information.<br><br> • Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.<br><br> • Answer and direct incoming calls, taking accurate messages when necessary.<br><br> • Manage incoming and outgoing mail and packages.<br><br> • Maintain the tidiness and professional appearance of the reception area.<br><br> • Assist with ad hoc administrative tasks as required.<br><br> <b>Qualifications:</b><br><br> The ideal candidate for this role should have:<br><br> • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).<br><br> • Proven experience in operations and front desk management, preferably within the hospitality industry.<br><br> • Strong organizational and multitasking abilities with excellent attention to detail.<br><br> • Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.<br><br> • Proficiency in property management systems and other relevant software.<br><br> • Ability to work independently and make sound decisions in a fast-paced environment.<br><br> <i>Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by management.</i><br><br></span><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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No experience required </div>
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Bachelor's degree / higher diploma </div>
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Saudi - Makkah
<h3 >About Carrier and the Senior Sales Engineer MEP Role</h3>
<p >Carrier, a global leader in heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions, is seeking a <strong >Senior Sales Engineer MEP</strong> for a full-time position in <strong >Makkah, Saudi Arabia</strong>. This role is central to expanding Carrier's market presence in the Applied Business sector, focusing on increasing sales and market share by providing robust new business sales support to clients. The successful candidate will contribute to creating healthier environments and reducing environmental impact through industry-leading solutions.</p> <h3 >Core Responsibilities</h3>
<ul >
<li >Achieve sales booking, invoicing, and margin targets.</li>
<li >Generate new enquiries and acquire new customers.</li>
<li >Review enquiries and guide the application team in preparing quotations and submittals.</li>
<li >Oversee the review of quotations before submission to customers.</li>
<li >Follow up on submittals and approvals.</li>
<li >Maintain familiarity with industry trends and competitor activities.</li>
<li >Develop and sustain strong relationships and contacts with end-users, consultants, and contractors to generate business.</li>
<li >Negotiate contractual and commercial terms.</li>
<li >Follow up with existing projects and coordinate with the Service department.</li>
<li >Monitor product lead times and delivery to customers.</li>
<li >Manage payment collection and follow up on Bank Guarantees (BGs).</li>
<li >Input project data and prepare management reports.</li>
<li >Communicate critical customer requirements back to development, production, and marketing processes.</li>
<li >Review received contracts to ensure requirements are clearly defined and agreed upon, especially for verbal orders.</li>
<li >Assess capability to meet contract requirements, resolve discrepancies, and maintain relevant records.</li>
<li >Finalize contract changes, communicate details and amendments to relevant personnel, and maintain contract review records and approved dealer/contractor lists.</li>
<li >Verify and control technical and commercial information in purchase orders upon factory acknowledgment, where applicable.</li>
</ul> <h3 >Candidate Profile and Requirements</h3>
<p >We are looking for a candidate with a proven track record in sales engineering within the MEP sector. The ideal candidate will possess:</p>
<ul >
<li ><strong >Over 10 years of relevant experience</strong> in sales engineering, preferably within HVAC or related fields.</li>
<li >Strong product knowledge of Chillers, Airside systems, and overall HVAC solutions.</li>
<li >Demonstrated ability to generate new business and manage client relationships effectively.</li>
<li >Proficiency in contract negotiation and financial follow-up.</li>
<li >Excellent communication and reporting skills.</li>
</ul> <h3 >Your Application Journey</h3>
<p >Carrier is committed to providing a fair and valuable recruitment process. If selected, your journey will typically include:</p>
<ol >
<li >An initial call with our sourcing or recruitment team.</li>
<li >An interview with the hiring Manager.</li>
</ol> <h3 >Our Commitment to Employees</h3>
<p >As an employer of choice, Carrier recognizes that our greatest assets are the expertise, creativity, and passion of our employees. We strive to cultivate a workplace that attracts, develops, and retains top talent, fosters employee engagement, promotes teamwork, and drives innovation for the benefit of our customers. We aim to create an inclusive environment where every individual feels they belong, with diversity and inclusion serving as key drivers for growth. Our guiding values are <strong >respect, integrity, inclusion, innovation, and excellence</strong>.</p> <h3 >Equal Opportunity Employer</h3>
<p >Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.</p>
Saudi - Jeddah
PROJECT DIRECTOR – GIGA PROJECTS & LUXURY REAL ESTATE DEVELOPMENTGiga Projects | Luxury Real Estate | Mixed-Use Development Location: Riyadh, Kingdom of Saudi Arabia Indicative Annual Package: €150,000 – €200,000 equivalent + performance bonus & executive benefits<br>Ali Professional is searching, on behalf of a major international real estate development organisation involved in the delivery of large-scale, high-profile developments in the Kingdom of Saudi Arabia, for an experienced:PROJECT DIRECTOR – GIGA PROJECTS & LUXURY REAL ESTATE DEVELOPMENTThe appointment forms part of an ambitious development programme in Riyadh, encompassing large-scale mixed-use destinations, premium residential assets, luxury hospitality, commercial spaces and high-profile urban developments. The successful candidate will assume executive responsibility for the delivery of a complex, high-value development, providing strategic leadership throughout the project lifecycle and ensuring the highest international standards in terms of design quality, construction, commercial performance, safety and delivery excellence. This is a senior leadership opportunity for an internationally experienced Project Director seeking to contribute to one of the world’s most dynamic real estate and urban transformation markets. THE ROLEReporting to the Executive Development / Programme Leadership, the Project Director will hold overall responsibility for the successful delivery of the assigned development. The position will act as the primary point of leadership across Development, Design, Engineering, Construction, Commercial, Project Controls and Stakeholder Management, coordinating multidisciplinary internal and external teams. The Project Director will ensure that the development is delivered in line with strategic objectives, approved business plans, programme requirements and the expected quality of a landmark international project.<br>KEY RESPONSIBILITIESProject Leadership & Governance Provide executive leadership across the entire project lifecycle, from development and design through construction, commissioning and final handover. Define and implement the overall Project Execution Strategy. Establish project governance, reporting structures, decision-making processes and escalation procedures. Translate the development vision into clear delivery objectives and measurable project outcomes. Ensure alignment between development strategy, design ambition, commercial objectives and construction execution. Lead multidisciplinary project teams and establish a culture of accountability, collaboration and delivery excellence. Act as the senior project representative towards executive leadership and key external stakeholders. Provide clear and accurate reporting to senior management and investment stakeholders.<br>Development & Design Management Oversee the development of the project from concept through detailed design. Coordinate international architects, designers, engineering consultants and specialist advisors. Ensure design solutions remain aligned with the commercial strategy, development brief and overall project vision. Lead design reviews and challenge technical solutions where required. Ensure effective coordination between architectural, structural, MEP, façade, landscape, infrastructure and specialist disciplines. Protect design quality throughout value engineering and construction phases. Ensure constructability and operational requirements are incorporated into the design process. Coordinate the interface between design teams, contractors and future operators.<br>Construction & Delivery Provide executive oversight of all construction activities. Lead the transition from design and procurement into construction and delivery. Monitor contractor performance against programme, cost, quality and safety objectives. Ensure construction activities are executed in accordance with approved designs, contractual requirements and applicable Saudi regulations. Review construction methodology and major execution strategies. Monitor critical-path activities and ensure timely intervention where programme risk emerges. Lead senior-level resolution of technical, contractual and delivery issues. Oversee testing, commissioning, snagging, completion and handover. Ensure operational readiness of completed assets. Programme & Project Controls Establish robust project controls across schedule, cost, risk and performance. Monitor master programme and key project milestones. Review progress against baseline and identify potential delays. Ensure effective recovery strategies are implemented when required. Oversee cost forecasting and project financial performance. Monitor earned value and other relevant project performance indicators. Ensure transparent and accurate executive-level reporting. Maintain visibility over key project risks and opportunities.<br>Commercial & Contract Management Working closely with Commercial and Procurement leadership, the Project Director will:oversee major procurement strategies;support tendering and contractor selection;review commercial recommendations;monitor major contractual obligations;oversee change control;support resolution of claims and disputes;protect the project’s commercial objectives;ensure effective cost and contract governance. A strong understanding of major international contract frameworks, including FIDIC, will be highly valued.<br>Budget & Financial Responsibility Take senior ownership of project budget and financial performance. Monitor CAPEX against approved business plans. Review cost forecasts and cash-flow requirements. Challenge cost increases and identify optimisation opportunities. Evaluate major project changes from both technical and financial perspectives. Support executive investment decisions. Ensure value engineering does not compromise the intended positioning or quality of the development.<br>People Leadership The Project Director will lead a large, multidisciplinary project organisation including senior professionals across:Development Design Engineering Construction Commercial Project Controls Planning Quality HSEThe role will be responsible for:building and leading a high-performing project organisation;establishing clear accountabilities;setting objectives and performance expectations;developing senior project leaders;resolving organisational and delivery conflicts;creating a collaborative culture across multicultural teams;supporting capability development and knowledge transfer within the organisation.<br>CANDIDATE PROFILEThe ideal candidate will hold a Bachelor’s or Master’s Degree in Civil Engineering, Construction Management, Architecture or a related discipline. Professional qualifications such as PMP, MRICS, Chartered Engineer or equivalent international accreditation will be considered highly desirable. Candidates should demonstrate:approximately 15-20 years of relevant professional experience;significant experience at Project Director / Senior Project Director level;proven delivery of major, complex developments;experience managing projects from design through construction and handover;strong exposure to high-value mixed-use, luxury residential, hospitality, commercial or high-rise developments;experience managing large multidisciplinary teams;strong understanding of project controls and commercial management;experience managing major international consultants and contractors;strong knowledge of risk and contract management;proven ability to operate with senior executive stakeholders;fluent professional English. Previous experience within Saudi Arabia or the wider GCC region will be highly valued. Candidates without Middle East experience may also be considered where they demonstrate an exceptional international track record on comparable large-scale developments.<br>PARTICULARLY RELEVANT EXPERIENCEWe are particularly interested in professionals who have delivered one or more of the following:Giga / Mega Developments Luxury Mixed-Use Destinations Landmark High-Rise Developments Luxury Residential Projects5-Star and Ultra-Luxury Hospitality Developments Large Urban Regeneration Programmes Major Masterplan Developments Complex International Real Estate Programmes Experience working for a leading Developer, PMC, International Consultancy or Tier-1 Contractor will be considered particularly relevant.<br>THE OFFERThe organisation offers a senior international appointment within a major development programme in Riyadh. Indicative annual package: €150,000 – €200,000 equivalent, depending on experience, track record and overall contractual structure. The total executive package may include, depending on company policy and individual agreement:performance-related executive bonus;housing or housing allowance;transportation allowance / company vehicle;comprehensive private medical insurance;annual flight allowance;relocation support;family status support where applicable;schooling allowance where applicable;end-of-service benefits in accordance with local regulations;additional executive benefits aligned with the seniority of the appointment.<br>THE OPPORTUNITYRiyadh is undergoing one of the most significant periods of urban, economic and real estate transformation internationally. This position offers the opportunity to move beyond the management of an individual construction project and assume responsibility for the delivery of a landmark destination, coordinating the intersection between architecture, engineering, construction, hospitality, investment and urban development. For an internationally experienced Project Director, this represents the opportunity to bring expertise developed on major global projects into a market where scale, investment and ambition are redefining the standards of real estate development. Location: Riyadh, Kingdom of Saudi Arabia Seniority: Director / Executive Leadership Sector: Giga Projects | Luxury Real Estate | Mixed-Use Development Indicative Package: €150K – €200K equivalent + Executive Benefits
Saudi - Jeddah
About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know Our Team<br><br>Agoda’s Marketing organization is highly data-driven and uses experimentation, technology and analytics to create measurable value across markets and channels.<br><br>Marketing has successfully developed a strong bottom-up culture of AI adoption, with teams using Gen AI to improve analysis, reporting, campaign operations, content development and other recurring workflows. We are now establishing a small Marketing AI Products team to take the next step: turning the most valuable cross-team opportunities into reliable, scalable and widely adopted products.<br><br>The team will focus on a small number of high-impact “lighthouse” initiatives while Marketing sub-teams continue to develop and own their everyday, team-specific AI use cases. Initial opportunity areas include experiment analysis, business reporting and monitoring, campaign operations, creative workflows and SEO/AEO content.<br><br>The Opportunity<br><br>We are looking for a hands-on analyst and product builder who can operate at the intersection of Marketing, data, product development and generative AI.<br><br>You will identify high-value workflows, translate business problems into clear product requirements, develop and evaluate solutions, and work with developers and Marketing teams to take successful ideas from prototype through deployment and adoption.<br><br>This is not a traditional reporting role or a purely coordination-focused product role. You will be expected to work directly with data and AI tools, understand users’ workflows in detail and take ownership of delivering measurable outcomes.<br><br>In This Role, You’ll Get To<br><br>Identify recurring Marketing workflows where AI can materially improve speed, quality, scalability or decision-making. Quantify each opportunity by establishing its current effort, pain points, user base and potential business value. Translate business needs into clear product requirements, user journeys, milestones and measurable success criteria. Build and test prototypes using SQL, Python, automation tools and generative AI technologies. Partner with developers, Technology teams and sponsoring Marketing teams to turn successful prototypes into reliable products. Design evaluation frameworks covering output accuracy, reliability, usability, safety and appropriate human review. Lead user research, pilots and iterative testing with analysts, channel specialists and other target users. Drive rollout, documentation, training and adoption in partnership with sponsoring teams. Measure hours saved, improvements in turnaround time and quality, adoption levels and downstream business impact. Maintain a prioritized portfolio of Marketing AI opportunities and communicate progress, learnings and recommendations to senior stakeholders. Monitor developments in AI capabilities and identify when existing products should be improved, expanded or retired. Contribute reusable tools, standards and playbooks that help Marketing teams build better AI-enabled workflows independently.<br><br>What You’ll Need To Succeed<br><br>4–6 years of relevant experience in analytics, product analytics, marketing strategy, business operations, consulting, product management or a related field. Bachelor’s degree or higher in a quantitative, technical or business discipline such as computer science, engineering, mathematics, statistics, economics or finance. Strong SQL skills and experience working independently with large or complex datasets. Hands-on experience with Python, scripting, workflow automation or similar technical tools. Experience defining hypotheses, designing experiments and translating results into actionable business recommendations. Strong product thinking, including the ability to understand user problems, define requirements and make pragmatic scope and prioritization decisions. Ability to break ambiguous problems into structured workstreams and move rapidly from analysis to execution. Strong written and verbal communication skills in English. Experience influencing stakeholders and communicating complex concepts clearly to both technical and non-technical audiences. A strong sense of ownership, attention to detail and commitment to delivering high-quality, dependable solutions. Ability to collaborate effectively across Marketing, Analytics, Product and Technology teams. Experience building Gen AI applications, AI agents or automated analytical workflows. Familiarity with prompting, retrieval-augmented generation, APIs, model evaluation and human-in-the-loop workflows. Experience using AI-assisted development tools such as Codex, Cursor, Claude Code or Google AI Studio.<br><br>It’s Great if You Have<br><br>Experience writing product requirements, managing a product backlog or taking an internal product from prototype to scaled adoption. Knowledge of digital marketing, performance marketing, experimentation, SEO/AEO, campaign operations or personalization. Experience establishing quality-assurance and monitoring processes for data or AI products. Experience deploying internal tools or working closely with software engineers on production systems.<br><br>What Success Looks Like<br><br>In your first year, you will help launch and scale a small number of cross-Marketing AI products with clear adoption and value metrics. These products should deliver measurable improvements in employee productivity, output quality or business outcomes—and have clearly defined ownership, documentation, quality controls and maintenance plans.<br><br>#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics microsoft power bi java finance shopee traveloka google facebook ctrip trip.com makemytrip grab amazon pandas (software) artificial intelligence (ai) information technology capital one accenture upwork deloitte mckinsey bain microsoft uber lyft gojek lazada alibaba shopify expedia skyscanner<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Saudi - Jeddah
Job Scope:The Country Hotel Manager serves as the strategic business leader for a portfolio of hotels and hospitality properties within the assigned country, working closely with the VP, Regional General Manager (RGM), and other senior leaders. The role is responsible for the overall operational, financial, guest experience, compliance, and people performance of a cluster of hotels, ensuring alignment with company objectives, brand standards, and profitability targets. Job Responsibilities:Pre-Opening Supports pre-opening, refurbishment, conversion, and delisting activities in collaboration with Country Leadership, Regional Leadership, and HQ Operations teams. Key Responsibilities Support collaboration across all departments and stakeholders to ensure pre-opening, refurbishment, or delisting projects are completed within approved timelines. Support Commercial, E-Commerce, and Revenue Management teams in developing business readiness plans for new hotel openings. Review and manage Pre-Opening Critical Paths, ensuring operational milestones are achieved. Coordinate operational readiness activities including recruitment, training, licensing, procurement, systems implementation, and hotel handover processes. Communicate project priorities, risks, opportunities, and implementation challenges to leadership teams. Participate in site inspections, operational reviews, and readiness assessments prior to hotel openings or relaunches. Support development and implementation of opening budgets, staffing plans, and operational frameworks. Project Management & Strategic Initiatives Support cross-functional collaboration to ensure successful execution of strategic projects. Key Responsibilities Work with Project Teams and Project Managers to track project progress and timelines. Execute approved project plans relating to operational, commercial, financial, and guest experience enhancements. Develop and maintain project action plans, opening checklists, and implementation schedules. Coordinate internal and external resources to ensure timely delivery of assigned initiatives. Monitor project milestones and communicate updates to Country, Regional, and Executive Leadership teams. Identify operational, financial, or compliance risks and escalate where necessary. Coordinate with vendors and suppliers to support successful implementation of projects. Ensure company standards are integrated across Operations, Marketing, Branding, IT, F&B, HR, and Finance workstreams. Conduct post-implementation reviews and lessons-learned exercises to drive continuous improvement. Issue visitation and operational review reports with agreed action plans and follow-up timelines. Champion continuous improvement initiatives focused on guest satisfaction, profitability, productivity, and quality standards. Finance Supports financial performance and profitability in partnership with Country and Regional Finance teams. Key Responsibilities Assist in the development of meaningful and achievable annual budgets, forecasts, and long-term business plans. Monitor hotel profitability, revenue performance, and operational costs to ensure business objectives are achieved. Oversee operational budgets and identify opportunities to improve efficiency and profitability. Conduct monthly forecasting exercises covering revenue, expenses, labor costs, and productivity. Conduct monthly P&L review meetings and implement corrective action plans as required. Review financial performance, identify variances, and execute plans to improve results. Support capital expenditure planning, refurbishment initiatives, and asset enhancement projects. Ensure financial controls and company policies are consistently followed across all properties. Provide timely financial forecasts, operational updates, and performance analysis to Regional Leadership. Revenue Management Support Supports Commercial, Marketing, E-Commerce, and Revenue Management teams in achieving revenue and profitability objectives. Key Responsibilities Work closely with Commercial, Marketing, E-Commerce, and Revenue Management teams to support overall revenue objectives for the hotels. Provide operational insights, market intelligence, and local business trends to support revenue strategy development. Participate in revenue review meetings and contribute inputs on demand drivers, business mix, and operational opportunities. Support annual budget preparation and forecasting processes by providing operational assumptions and market intelligence. Monitor hotel occupancy, ADR, Rev PAR, and overall hotel performance against established targets. Support implementation of promotional campaigns, pricing initiatives, and commercial programs developed by Revenue Management and Commercial teams. Ensure operational teams are aligned with demand forecasts, occupancy levels, and business expectations. Support optimization of ancillary revenues including F&B outlets, meeting spaces, airport services, and other guest services. Work collaboratively with Revenue Management teams during pre-opening periods to ensure systems, inventory, and operational readiness requirements are fulfilled. Provide operational feedback on guest demand patterns, competitor activities, and market developments affecting hotel performance. Promote commercial awareness and revenue accountability across operational departments. Operations Champions operational excellence across all hotels within the country. Key Responsibilities Plan, direct, and coordinate the service delivery of all hotel departments to meet and exceed guest expectations. Drive initiatives that improve service delivery, efficiency, and operational consistency. Set and monitor KPIs for all hotel departments. Respond to internal audits and implement corrective actions to ensure continual improvement. Manage and develop Heads of Departments and supervisory teams to support performance and succession planning. Monitor and control departmental costs and productivity levels. Provide effective leadership to ensure hotel targets are achieved or exceeded. Oversee F&B outlets and ensure food and beverage quality standards are maintained. Conduct regular operational reviews, briefings, and management meetings. Foster a performance-driven culture focused on quality, accountability, and continuous improvement. Lead recruitment, talent development, mentoring, and succession planning initiatives. Participate in corporate and regional best practice sharing initiatives. Manage performance reviews for departmental leaders. Ensure compliance with all PPG and Aerotel brand standards and operating procedures. Promote sustainability, corporate responsibility, and environmental initiatives across the hotels. Guest Experience Drive guest satisfaction and service excellence across all hotels. Seek, review, and respond to guest feedback to improve service performance. Monitor online reputation scores, guest review platforms, and social media feedback. Ensure guest complaints and service recovery cases are effectively managed and resolved. Implement initiatives that enhance the overall guest journey and guest loyalty. Ensure consistent execution of brand service standards throughout all hotels. Compliance, Safety & Risk Management Ensure compliance with all company policies, brand standards, and local regulatory requirements. Ensure all hotel licenses, permits, certifications, and statutory requirements remain valid and compliant. Maintain ownership of hotel operational manuals, SOPs, compliance programs, and training requirements. Ensure health, safety, security, food safety, and risk management standards are maintained. Conduct regular reviews of operational compliance and implement corrective actions where necessary. Ensure emergency preparedness, crisis management, and business continuity plans are maintained and tested. Promote a strong culture of safety, compliance, and operational discipline across all properties. Leadership & Talent Development Provide leadership, guidance, and coaching to hotel management teams. Drive employee engagement, retention, and succession planning programs. Promote collaboration and teamwork across all departments and hotels. Lead communication meetings and ensure company objectives are effectively cascaded to all levels. Keep abreast of industry trends, best practices, and emerging hospitality innovations. Qualifications & Experience Minimum of 5 years in a leadership role within a four- or five-star hotel, including experience in area/cluster or regional management. Strong background in Rooms Division; experience in Hotel Sales or Revenue Management is a plus. Prior experience with an international hotel chain or hospitality group is advantageous. Demonstrated adaptability in fast-paced, dynamic environments with shifting market conditions. Strong analytical and numerical skills effectively. Excellent stakeholder-management skills. Good knowledge of Saudi Arabian hospitality regulations, labour requirements and local market conditions. Fluent in written and spoken English; proficiency in local languages is an asset. Excellent leadership, planning, organizational, and time management skills. Demonstrated experience managing multi-property operations. Strong financial acumen with experience in budgeting, forecasting, P&L management, cost control, productivity management, and profitability improvement. Experience leading pre-opening, refurbishment, renovation, conversion, or hotel transition projects. Good understanding of revenue drivers including occupancy, ADR, Rev PAR, forecasting, distribution channels, and commercial performance metrics. Experience managing compliance, licensing, health & safety, security, risk management, and audit requirements within hotel operations. Proficient in hotel property management systems (PMS) and Microsoft Office applications. Ability to travel regularly within the country to support hotel operations, projects, audits, and leadership engagement activities.
Saudi - Riyadh
<h2 class="h5">Job description</h2>
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<p><b>Date Posted:</b></p><br><br>2026-08-13&#xa;&#xa;<p><b>Country:</b></p><br><br>United States of America&#xa;&#xa;<p><b>Location:</b></p><br><br>US-AL-HUNTSVILLE-315 ~ 315 Bob Heath Dr ~ BOB HEATH&#xa;&#xa;<p><b>Position Role Type:</b></p><br><br>Onsite&#xa;&#xa;<p><b><span>U.S. Citizen, U.S. Person, or Immigration Status Requirements:</span> </b></p><br><br>The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance&#xa;&#xa;<p><b>Security Clearance Type: </b></p><br><br>DoD Clearance: Secret&#xa;&#xa;<p><b>Security Clearance Status: </b></p><br><br>Active and existing security clearance required after day 1<br><br><p>At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. </p><br><br><br><p>Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.</p><br><br><br><p>The <b>Mechanical Analysis and Test (MA&T) Department</b> is responsible for ensuring structural and thermal design robustness across the Raytheon portfolio of products. From preliminary concepts to fielded weapon system support, MA&T delivers innovative structural and thermal engineering solutions utilizing methods ranging from classical fundamental & empirically based techniques to state-of-the-art finite element methods leveraging industry leading commercial tools; all complimented and validated by tests executed in a manner to ensure cost effective yet technically balanced solutions.</p><br><br><br><p><b>The Senior Thermal Analyst position is located in Huntsville, AL and the role is onsite.</b></p><br><br><br><p>As a mid-level career <b>Senior Thermal Analyst </b>you will be responsible for detailed thermal analysis on products throughout their lifecycle from initial design trade studies and proposals through qualification testing to enduring production support. The analysis will cover a wide range of difficult problems, requiring solutions that are imaginative, thorough, practicable, and consistent with organization objectives. The analysis tasks will span the spectrum from classical hand analyses to detailed analyses requiring the use of finite element analysis software. A Thermal Engineer of this salary grade is expected to have a level of technical competence with thermodynamic principles. The Thermal Engineer will be held accountable for completing his/her work within the agreed upon cost and schedule. Additionally, the selected candidate will be expected to present their work for peer reviews and to be a peer reviewer for other engineers’ work. Finally, the engineer is expected to plan and support tests, perform data reduction and engage in thermal model correlation.</p><br><br><br><p><b>What You Will Do</b></p><br><br><ul><li>Perform Hand Calculations to determine scope of higher detail analysis models</li><li>Perform detailed thermal analyses to solve various program thermal challenges</li><li>Generate test plans required to validate analyses and verify hardware compliance to customer requirements</li><li>Analyze test data to validate and correlate models</li><li>Work with experienced analysts on problems of moderate complexity to provide the answers needed under program cost and schedule constraints</li><li>Review your work with peers to ensure technical accuracy</li><li>Present results to internal, external, and government customers</li><li>Generate detailed documentation of work and archive for reference</li><li>Act as a technical leader (help define/refine and/or develop MA&T department technical processes and tools) and/or lead analysis/test teams</li></ul><p><br><b>Qualifications You Must Have </b></p><br><br><ul><li>Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.</li><li>Experience in thermal analysis with any of the following tools: FloTHERM, PATRAN, Thermal Desktop/SINDA or ANSYS or equivalent</li><li>Experience in mechanical principles to solve classical thermal analysis solutions both inside and outside of finite element tools and an ability to work independently and manage multiple priorities</li><li>Ability to obtain a U.S. government issued security clearance. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance, Clearance must be active and transferable prior to start date </li><li>Demonstrated experience in thermal testing: Planning, organization, execution, data reduction and correlation</li></ul><p><br><b>Qualifications We Prefer</b></p><br><br><ul><li>Degree in Mechanical or Aerospace Engineering</li><li>5+ years of professional experience in the thermal analysis of complex systems that require collaboration across multiple engineering disciplines</li><li>Experience with solid modeling CAD tools such as CREO or equivalent </li><li>Experience in Electronics Cooling and Aerodynamic Heating Analyses</li><li>Experience presenting to external customers</li><li>Demonstrated experience in leading a team of thermal analysts on program efforts</li><li>Demonstrated experience in leading thermal testing, including model correlation</li><li>Ability to travel to government and other facilities in support of program activities</li><li>Advanced degree in aforementioned disciplines. ABET is the preferred, although not required, accreditation standard</li></ul><br><p><br><b>What We Offer</b></p><br><br><ul><li>Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the superior benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.</li><li>Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.</li><li>Relocation Eligible - relocation assistance is available for this position</li></ul><br><p><b>Learn More & Apply Now!</b></p><br><br><ul><li>Please consider the following role type definition as you apply for this role. <b>Onsite:</b> Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.</li></ul><br><br><p><i><b>As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.</b></i></p><br><br><br>The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.<br><br><br>Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.<br><br>Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.<br><br>This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.<br><br>RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.<br><br><p><span><i>RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.</i> </span></p><br><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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Bachelor's degree / higher diploma </div>
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Saudi - Riyadh
SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.<br><br>For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.<br><br>Context<br><br><strong><em>This requirement is for a bid opportunity only at this stage. Any engagement will be subject to successful project award and final client approval.<br><br></em></strong>The Systems Assurance Manager will lead the development and implementation of the systems assurance strategy for the railway project, ensuring alignment with client requirements, applicable international standards, and project delivery objectives. The role will oversee the assurance process across design, procurement, installation, testing, commissioning, and handover phases.<br><br>Missions/Main Duties<br><br><ul><li>Lead the overall systems assurance function for the railway PMC assignment.</li><li>Develop and implement the project systems assurance strategy, plans, procedures, and reporting framework.</li><li>Oversee safety assurance, RAMS, verification and validation, and certification activities across all railway systems.</li><li>Ensure compliance with employer requirements, contract requirements, applicable codes, standards, and regulatory obligations.</li><li>Review design submissions, contractor deliverables, method statements, test procedures, and assurance documentation for completeness and compliance.</li><li>Manage the Hazard Log process and ensure hazards are identified, assessed, mitigated, tracked, and closed out appropriately.</li><li>Coordinate with design, interface, testing and commissioning, operations, maintenance, and project controls teams to ensure integrated assurance delivery.</li><li>Liaise with independent safety assessors, notified bodies where relevant, certification agencies, operators, and government authorities.</li><li>Support interface management across civil, architectural, track, signaling, telecom, power, depot, OCC, AFC, PSD, and other rail systems.</li><li>Monitor verification and validation activities and ensure traceability from requirements through design, testing, commissioning, and handover.</li><li>Provide assurance input into testing and commissioning readiness, trial running, operational readiness, and final acceptance.</li><li>Prepare and present technical reports, dashboards, risk registers, and executive updates to the client and senior project leadership.</li><li>Support bid preparation activities including technical proposals, resource planning, methodology statements, and identification of project-specific assurance risks.<br><br></li></ul>Profile/Skills<br><br>The ideal candidate will be a seasoned railway professional with extensive experience in systems assurance on large, complex rail or metro programs delivered under PMC, client, engineering consultancy, or major contractor environments. The candidate must be able to demonstrate leadership in multidisciplinary coordination and the practical application of railway assurance principles in major infrastructure projects.<br><br><ul><li>Bachelor’s degree in Engineering, Systems Engineering, Electrical Engineering, Mechanical Engineering, or a related discipline.</li><li>Master’s degree in a relevant field is preferred.</li><li>Professional certifications in safety, systems engineering, RAMS, or project management would be advantageous.</li><li>Minimum 20 years of total professional experience.</li><li>Extensive experience in railway, metro, LRT, high-speed rail, or other major transit projects.</li><li>Demonstrated experience in systems assurance management on large and complex railway projects.</li><li>Prior experience in a PMC environment or in a client-facing project management/oversight role is strongly preferred.</li><li>Gulf / Middle East experience is preferred, with familiarity with regional client, authority, and delivery environments considered a strong advantage.</li><li>Proven involvement in projects covering design, integration, testing and commissioning, safety assurance, and operational handover.</li><li>Strong knowledge of railway systems assurance methodologies and lifecycle assurance processes.</li><li>Good understanding of railway safety and RAMS standards, including relevant international frameworks such as CENELEC standards where applicable.</li><li>Strong grasp of system integration, interface management, verification, validation, and certification processes.</li><li>Familiarity with hazard identification techniques, safety cases, compliance management, and technical risk control.</li><li>Ability to review multidisciplinary rail design and assess assurance implications across interconnected systems.</li><li>Strong reporting, stakeholder management, and technical communication skills.</li><li>Ability to operate effectively in complex, multi-stakeholder, multicultural project environments.<br><br></li></ul>Systra is an equal opportunities company; this position is open to all applicants.<br><br>Workplace Type
Saudi - Jeddah
Position Summary We are seeking a highly motivated and skilled HPC Computational Scientist to join our team. The successful candidate will be responsible for providing expert support in compiling, running, debugging, and optimizing internally developed codes on high-performance computing (HPC) systems, like Shaheen III CPUs and GPUs partitions. Provide a broad range of support for users of laboratory systems and their software applications. This includes but is not limited to:Directly supporting research and enablement activities on KSL HPC systems in computational science and engineering, big data analysis, artificial intelligence/machine learning, or any related field. Providing expertise in the area of HPC applications and libraries installation, porting, and performance tuning and optimization to run efficiently on CPU and GPU architectures Developing, delivering, updating, and supporting all aspects of training, user documentation, and internal documentation. HPC applications and software tools development as necessary to support enablement activities of research conducted by users on the KSL HPC clusters and supercomputer. Working closely with end users (faculty, researchers, collaboration partners, and industrial partners) to meet their research objectives in collaborative research projects.<br>Major Responsibilities – include but are not limited to - Support enablement activities for research work in computational science and engineering and data analysis including but not limited to:Provide timely and useful user support via telephone, walk-in, email, and ticketing system submissions for all types of inquiries. Maintain high customer service standards in dealing with and responding to user issues and questions. Installation, porting and tuning of high performance applications, tools and data analysis software stack Maintain scientific, technical and professional currency through collaboration, practice, training, conferences, independent learning, and other means. Maintain a broad knowledge of state-of-the-art computer technology, equipment, and systems and support benchmarking activities in the lab for future procurements. Review and prepare documentation for systems, tests and installation of software Provides individual and/or group instruction and training on topics of interest to the user community. Develop software tools and parallel application libraries as necessary to support the research projects in the cluster systems and subsystems. Develop software application benchmarks for periodic upgrades of laboratory systems. Articulate and pursue research activities aligned with the laboratory and with personal strengths and interests; pursue co-authorship of papers/presentations as appropriate; engage in scientific communication and outreach.<br>Competencies<br>Expertise in using or supporting computational science and engineering, data analysis, and artificial intelligence applications and libraries in different HPC environments. Demonstrated ability to support research activities in an HPC environment Demonstrated ability to work successfully in a highly collaborative research environment Proficiency in programming HPC applications and tools (e.g. Fortran, C/C++, Python, MPI, Open MP, CUDA, Open ACC, etc.). Track record of publications in computational science and engineering and data analysis journals and conferences Strong team player with a track record of initiative and responsiveness. Excellent analytical, problem solving and decision-making skills Creative and innovative individual Organizational understanding and global thinking Flexible and delivers high-quality results within deadlines Planning and organizational skills Has knowledge of commonly used concepts, practices, and procedures within the related field of expertise Knowledge of project management principles and practices Ability to work in teams and achieve results. The ability to handle multiple projects simultaneously. Ability to work effectively in multi-cultural environment Demonstrated ability to prepare written and to give oral reports in English Strong verbal and written communication skills in English<br>Qualifications Education requirement, minimum: Ph. D. in computer science, computational science and engineering or any closely related discipline.<br>Experience Experience requirement, minimum: Five years’s experience using and supporting large scale computing platforms and related subsystems. Some relevant experience in computational science and engineering or any closely related discipline Experience in parallel computing and with storage systems Previous research experience in one or more of the following areas is also required:Performance modeling including simulation or analytical modeling or tuning of HPC codes I/O, Data management, Data Compression Emerging architectures including heterogeneous computing, memory systems;Node-level programming environments with experience in CUDA, Open CL, Open ACC/Open MP compiler directives;Distributed system programming models like MPI, one-sided asynchronous programming models Experience with computing at scale is desired (for example, computing on a system of the Top500 list).
Raya Logistic Services
Saudi - Riyadh
<h3 >About the Role</h3>
<p >Raya Logistic Services is seeking a full-time <strong >ERPNext Developer</strong> to join their team in <strong >Riyadh, Saudi Arabia</strong>. This role is focused on implementing, customizing, and maintaining the ERPNext platform across various business operations, including finance, procurement, inventory, manufacturing, HR, and sales. The successful candidate will be instrumental in building custom applications and integrating ERPNext with existing systems to ensure a stable, secure, and fast production environment.</p> <h3 >Role Context and Scope</h3>
<p >This position requires a developer who is proficient in both technical development and understanding business processes. The role involves writing clean Python and JavaScript code, as well as collaborating with business users to identify and resolve process inefficiencies. As part of a small IT team, the ERPNext Developer will own changes from requirement gathering through deployment and ongoing support, ensuring comprehensive management of the ERPNext platform.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Design and build custom apps, DocTypes, child tables, workflows, dashboards, print formats, notifications, and web forms on the Frappe framework.</li>
<li >Write server-side logic in Python and client-side behavior in JavaScript, including custom validations and automation.</li>
<li >Develop reports using Report Builder, Query Report, and Script Report as appropriate.</li>
<li >Configure role permissions, user permissions, and approval hierarchies, ensuring customizations are upgrade-safe.</li>
<li >Gather requirements from business users, conduct gap-fit analysis, and translate outcomes into technical specifications.</li>
<li >Configure and enhance modules such as Accounts, Buying, Selling & CRM, Stock, Manufacturing, Assets, Projects, HR & Payroll.</li>
<li >Replace manual processes with workflows, scripts, and scheduled jobs.</li>
<li >Execute data migration from legacy systems, including mapping, cleansing, bulk import, and reconciliation.</li>
<li >Deliver user training and maintain end-user documentation and Standard Operating Procedures (SOPs).</li>
<li >Build and consume REST APIs connecting ERPNext to external systems like banking portals, payment gateways, e-commerce, payroll, government e-invoicing platforms, and BI tools.</li>
<li >Work across JSON/XML payloads, webhooks, and authentication schemes including OAuth, JWT, API keys, and SFTP-based file exchange.</li>
<li >Diagnose integration failures, build appropriate retry and error handling, and keep interface documentation current.</li>
<li >Provide L2/L3 application support: triage tickets, reproduce issues, resolve root causes, and contribute to incident reviews.</li>
<li >Debug Python exceptions, JavaScript errors, failed background jobs, scheduler problems, and permission issues using relevant logs.</li>
<li >Optimize slow reports and transactions through query tuning, indexing, and schema review in MariaDB/PostgreSQL.</li>
<li >Maintain a working understanding of the ERPNext data model and the relationships between DocTypes.</li>
<li >Manage bench-based development, staging, and production environments: site creation, app installation, version upgrades, patches, backups, and restores.</li>
<li >Maintain the supporting stack including Linux, MariaDB, Redis, Nginx, Supervisor, ******, and background workers.</li>
<li >Work in Git with a defined branching and release process; prepare deployment and rollback plans and participate in code review.</li>
<li >Write tests using the Frappe testing framework and support user acceptance testing.</li>
<li >Apply secure coding practices, protect sensitive financial, payroll, employee, and customer data; support audit and change-management requirements.</li>
</ul> <h3 >Required Qualifications</h3>
<ul >
<li >Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience.</li>
<li >Minimum of <strong >3+ years of hands-on ERPNext / Frappe framework development</strong> experience.</li>
<li >Strong proficiency in <strong >Python</strong>; solid <strong >JavaScript (ES6), jQuery, HTML/CSS</strong>.</li>
<li >Working knowledge of the <strong >Frappe framework</strong>: ORM, hooks, scheduled jobs, background workers, the permission model, and the workflow engine.</li>
<li >Proficiency in <strong >MariaDB/PostgreSQL</strong>, including complex queries, joins, indexing, and performance tuning.</li>
<li >Experience developing and integrating <strong >REST APIs</strong>.</li>
<li >Familiarity with <strong >Linux command line and Git</strong>.</li>
<li >Understanding of core business processes in at least two of: general ledger, procure-to-pay, order-to-cash, inventory and warehousing, production planning, payroll, or asset management.</li>
<li >Clear written and spoken communication skills in <strong >English</strong> with both technical and non-technical stakeholders.</li>
</ul> <h3 >Preferred Qualifications</h3>
<ul >
<li >ERPNext / Frappe certification, or contributions to the ERPNext or Frappe open-source repositories.</li>
<li >Experience building a Frappe custom app from scratch.</li>
<li >Frappe UI / ***, or other modern JavaScript framework experience.</li>
<li >Knowledge of ERPNext v15+ architecture.</li>
<li >Experience with Docker, CI/CD pipelines, and cloud platforms (AWS, GCP, or Azure).</li>
<li >Regional compliance experience: VAT configuration, e-invoicing mandates, payroll compliance, end-of-service benefit calculations.</li>
<li >Experience with multi-company and multi-currency deployments.</li>
<li >Familiarity with BI tooling connected to ERP data (Power BI, Metabase, Grafana).</li>
</ul> <h3 >Application Information</h3>
<p >Raya Logistic Services offers a challenging opportunity for an ERPNext Developer to make a significant impact within a dynamic environment. This full-time position is based in Riyadh, Saudi Arabia.</p>
Confidential
Saudi - Eastern Province
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>About PULSE (MENA) PULSE (MENA) is a forward-thinking organization committed to delivering exceptional customer experiences across the Middle East and North Africa. We believe that outstanding customer service is at the heart of every successful business. Our team is dedicated to building lasting relationships with customers by providing timely, professional, and personalized support. As we continue to grow, we are seeking motivated, customer-focused professionals who are passionate about helping people and thrive in a remote work environment. Position Overview The Customer Service Representative serves as the primary point of contact for customers, ensuring every interaction reflects PULSE's commitment to excellence. The successful candidate will handle customer inquiries, resolve issues efficiently, and provide accurate information across multiple communication channels, including phone, email, live chat, and social media. This role requires excellent communication skills, empathy, problem-solving abilities, and the ability to work independently while collaborating with a distributed team. Key Responsibilities Customer Support Respond promptly and professionally to customer inquiries via phone, email, live chat, WhatsApp, and social media platforms. Deliver accurate information regarding products, services, policies, and procedures. Resolve customer complaints with professionalism, empathy, and efficiency. Escalate complex issues to the appropriate departments while ensuring timely follow-up. Maintain a positive and solution-oriented approach in every customer interaction. Customer Experience Build strong customer relationships through exceptional service. Identify customer needs and recommend appropriate solutions. Ensure high levels of customer satisfaction by exceeding service expectations. Follow up with customers when necessary to ensure complete issue resolution. Documentation & Administration Accurately record customer interactions within the CRM system. Maintain detailed notes regarding customer requests and resolutions. Update customer information while ensuring data accuracy. Adhere to company documentation standards and quality requirements. Collaboration Work closely with internal teams including Operations, Sales, Technical Support, and Quality Assurance. Participate in team meetings and continuous improvement initiatives. Share customer feedback to improve products, services, and internal processes. Performance Meet or exceed established KPIs, including: Customer Satisfaction (CSAT) First Contact Resolution (FCR) Average Response Time Average Handling Time (AHT) Quality Assurance (QA) Scores Attendance and Productivity Targets Preferred Qualifications Experience supporting customers across multiple communication channels. Previous experience in BPO, SaaS, e-commerce, healthcare, fintech, or technology industries. Experience with ticketing systems and knowledge base software. Familiarity with customer service metrics and performance standards. Language Requirements Fluent in English (spoken and written). Arabic proficiency is highly preferred. Additional regional languages are considered an advantage. Technical Requirements Candidates must have: Stable broadband internet connection (minimum 25 Mbps recommended). Quiet, professional home office environment. Laptop or desktop computer meeting company specifications. Noise-cancelling headset with microphone. Webcam for virtual meetings and training. Working Hours Full-time remote position. Flexible shifts based on business requirements. May include evenings, weekends, and public holidays. Availability to support customers across different MENA time zones. Key Performance Indicators (KPIs) Success in this role will be measured by: Customer Satisfaction Score (CSAT) First Contact Resolution (FCR) Average Handling Time (AHT) Response Time SLA Compliance Quality Assurance (QA) Scores Attendance and Schedule Adherence Productivity and Ticket Resolution Targets What We Offer Fully remote work environment. Competitive salary. Performance-based incentives and recognition programs. Paid training and continuous professional development. Career growth opportunities within PULSE (MENA). Collaborative and inclusive company culture.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Qualifications High school diploma required; Associate's or Bachelor's degree preferred. Minimum of 1 2 years of experience in customer service, contact center, or client support. Experience working remotely is an advantage. Strong computer literacy and ability to learn new systems quickly. Experience using CRM platforms such as Salesforce, Zendesk, Freshdesk, HubSpot, or similar. Proficiency in Microsoft Office or Google Workspace. Reliable high-speed internet connection and a dedicated home workspace. Required Skills Communication Excellent verbal and written communication skills. Professional phone etiquette. Strong active listening abilities. Clear and confident communication. Customer Focus Empathy and patience. Positive attitude. Strong interpersonal skills. Ability to manage difficult conversations professionally. Problem Solving Analytical thinking. Conflict resolution. Decision-making skills. Ability to work under pressure while maintaining quality. Organization Excellent time management. Strong attention to detail. Ability to multitask. Effective prioritization skills.</p><p></p></section>
Elm
Saudi - Riyadh
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
<tbody>
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<td colspan="6" valign="top">
<p ><a name="_Hlk189495630"></a><strong><span >Job Description </span></strong></p>
</td>
</tr>
<tr >
<td colspan="6" valign="top">
<p ><strong><span >OVERVIEW</span></strong></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Job Title</span></strong></p>
</td>
<td valign="top">
<p ><span >Senior UI/UX Designer Engineer</span></p>
</td>
<td valign="top">
<p ><strong><span >Job Code</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
<td valign="top">
<p ><strong><span >Grade</span></strong></p>
</td>
<td valign="top">
<p ><span >I<span dir="RTL">2</span></span></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Group</span></strong></p>
</td>
<td valign="top">
<p ><span >Business Products</span></p>
</td>
<td valign="top">
<p ><strong><span >Division</span></strong></p>
</td>
<td colspan="3" valign="top">
<p ><span dir="RTL" >-</span></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Department</span></strong></p>
</td>
<td valign="top">
<p ><span >Technology Excellence</span></p>
</td>
<td valign="top">
<p ><strong><span >Unit</span></strong></p>
</td>
<td colspan="3" valign="top">
<p ><span dir="RTL" >-</span></p>
</td>
</tr>
</tbody>
</table>
<p ><span > </span></p>
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<tbody>
<tr>
<td valign="top">
<p ><strong><span >ROLE PURPOSE</span></strong></p>
<p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><span >To design and deliver end-to-end digital experiences across Business Products portfolios by translating business objectives, customer needs, and product requirements into user-centered, scalable, and visually compelling digital solutions. The role is responsible for supporting user research, UX design, UI development, design system adoption, and product experience optimization while ensuring consistency, usability, accessibility, and alignment with product and business objectives.</span></p>
</td>
</tr>
</tbody>
</table>
<p > </p>
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<tbody>
<tr >
<td colspan="2" valign="top">
<p ><strong><span >KEY ACCOUNTABILITIES & ACTIVITIES</span></strong></p>
<p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p>
</td>
</tr>
<tr >
<td valign="top">
<p ><strong><span >Key Accountabilities</span></strong></p>
</td>
<td valign="top">
<p ><strong><span >Key Activities</span></strong></p>
</td>
</tr>
<tr >
<td >
<ol >
<li ><span >User Experience Analysis & Journey Design</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Map end-to-end user journeys and task flows across complex, multi-step, and multi-role experiences</span></li>
<li ><span >Identify pain points, gaps, and opportunities and propose improvements supported by research and data.</span></li>
<li ><span >Contribute to cross-product journey and service mapping.</span></li>
<li ><span >Facilitate workshops with relevant stakeholders to align on user needs and experience solutions.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="2">
<li ><span >Design System Ownership</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Contribute to and extend shared design systems through reusable components, patterns, and interaction guidelines.</span></li>
<li ><span >Ensure consistency across products while considering accessibility and usability standards.</span></li>
<li ><span >Work closely with Engineering teams to ensure accurate implementation and alignment between design and development libraries.</span></li>
<li ><span >Contribute to the continuous improvement and governance of the design system.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="3">
<li ><span >Product Partnership & Impact</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Translate business and product objectives into clear design solutions and alternatives.</span></li>
<li ><span >Communicate design rationale, trade-offs, and recommendations to Product, Business, Engineering, and senior stakeholders.</span></li>
<li ><span >Manage and prioritize design activities across concurrent projects.</span></li>
<li ><span >Define success measures and contribute to evaluating the impact of design decisions after launch.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="4">
<li ><span >Hands-On UX/UI Design & Craft</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Develop information architecture, wireframes, user flows, prototypes, and high-fidelity UI designs.</span></li>
<li ><span >Design complex, data-rich digital experiences including dashboards, portals, operational tools, control centers, booking and fulfillment platforms.</span></li>
<li ><span >Ensure production-ready designs address responsive behavior, accessibility, edge cases, and different interaction states.</span></li>
<li ><span >Use Figma and other professional UI/UX and visual design tools to deliver high-quality experiences.</span></li>
<li ><span >Provide design critique and support the development of junior designers.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="5">
<li ><span >Design-to-Development & Innovation</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Work closely with Engineering teams throughout the development lifecycle to ensure design intent is translated accurately into the final product.</span></li>
<li ><span >Understand design-to-development workflows and communicate effectively with technical teams.</span></li>
<li ><span >Stay up to date with emerging AI-powered design tools and apply relevant technologies to improve design workflows and outcomes.</span></li>
<li ><span >Explore innovative approaches to improve user experience, design efficiency, and product quality.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="6">
<li ><span >Policies, Processes & Procedures</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</span></li>
<li ><span >Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="7">
<li ><span >Information Security</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.</span></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
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<tbody>
<tr>
<td colspan="2" valign="top">
<p ><strong><span >JOB SPECIFICATIONS</span></strong></p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Academic and professional qualifications</span></strong></p>
</td>
<td valign="top">
<ul >
<li ><span >Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field.</span></li>
<li ><span >Strong experience designing B2B and/or Government digital products, with exposure to complex, data-rich, and multi-role platforms</span></li>
<li ><span >Hands-on experience in user research, usability testing, and UX evaluation.</span></li>
<li ><span >Strong understanding of user-centered design, information architecture, responsive design, accessibility, and WCAG principles.</span></li>
</ul>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Years and Nature of Experience</span></strong></p>
</td>
<td valign="top">
<p ><span >3-5 years of professional experience in UI/UX, Product Design, or a related field.</span></p>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
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<tbody>
<tr>
<td colspan="3" valign="top">
<p ><strong><span >VERSION TRACKING</span></strong></p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Prepared by:</span></strong></p>
</td>
<td colspan="2" valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >First review by:</span></strong></p>
</td>
<td colspan="2" valign="top">
<p > </p>
</td>
</tr>
<tr>
<td rowspan="3">
<p ><strong><span >Approved by:</span></strong></p>
</td>
<td valign="top">
<p ><strong><span >Name</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Signature</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Date</span></strong></p>
</td>
<td valign="top">
<p > </p>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
</span>
Saudi - Riyadh
<h3 >About SLS The Red Sea</h3>
<p >SLS The Red Sea, part of Accor's Ennismore lifestyle portfolio, is located on the Red Sea coast in Saudi Arabia. The resort features 150 guest rooms, five Food & Beverage venues, and a spa. It is recognized for its design and service standards. This is a full-time position.</p> <h3 >The Guest Service Centre Agent Role</h3>
<p >The Guest Service Centre Agent serves as a primary point of connection between guests and the hotel. This role involves managing communications, handling guest inquiries and requests efficiently, and providing accurate hotel information. The agent supports departmental communication to ensure a coordinated guest experience.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Handle internal and external guest communications promptly and professionally.</li>
<li >Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay.</li>
<li >Provide clear and accurate information regarding hotel facilities, dining, spa, activities, promotions, services, and local attractions.</li>
<li >Coordinate guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams.</li>
<li >Log, track, and follow up on guest requests to ensure timely completion.</li>
<li >Address guest feedback and concerns professionally, taking appropriate action and escalating matters when required.</li>
<li >Manage wake-up call requests accurately and follow established procedures for unanswered calls.</li>
<li >Transfer calls and communications accurately to the appropriate departments, guest rooms, or colleagues when required.</li>
<li >Support Front Office operations during night hours, including assisting with room availability and booking inquiries when required.</li>
<li >Respond calmly and efficiently to emergency communications and follow established hotel emergency procedures.</li>
<li >Maintain strict confidentiality and security when handling guest information and sensitive operational matters.</li>
<li >Accurately record guest messages, requests, service notes, and relevant information in Opera PMS and other designated hotel systems.</li>
<li >Review and maintain accurate guest information in hotel systems in accordance with established procedures.</li>
<li >Monitor communication systems and promptly report any technical issues to the Supervisor or Engineering team.</li>
<li >Maintain accurate daily logs and operational reports relating to guest requests, communications, and service performance.</li>
<li >Stay updated on daily arrivals, in-house VIPs, special occasions, events, hotel activities, and relevant operational information.</li>
<li >Promote appropriate hotel services and experiences based on guest needs and preferences.</li>
<li >Maintain a professional and organized Guest Service Centre environment and ensure all equipment is ready for operation.</li>
<li >Follow departmental Standard Operating Procedures (SOPs), service standards, training guidelines, handovers, and communication procedures.</li>
<li >Support the onboarding and cross-training of new colleagues when required.</li>
<li >Participate in departmental briefings, meetings, training, and continuous development activities.</li>
<li >Support additional Guest Service Centre, Front Office, and administrative duties as required by the Supervisor or Management team.</li>
</ul> <h3 >Qualifications and Experience</h3>
<ul >
<li >High School Diploma or higher; a qualification in Hospitality, Guest Services, or a related field is preferred.</li>
<li >Minimum of 1–2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role, preferably within a luxury or lifestyle hotel.</li>
</ul> <h3 >Required Skills and Attributes</h3>
<ul >
<li >Excellent command of spoken and written English, with a clear, confident, and professional telephone manner.</li>
<li >Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is an advantage.</li>
<li >Strong guest service, communication, and interpersonal skills with a professional approach.</li>
<li >Ability to multitask, prioritize, and respond efficiently in a fast-paced environment.</li>
<li >Attention to detail with a strong commitment to guest privacy and confidentiality.</li>
<li >Strong coordination and follow-up skills, with the ability to communicate effectively across hotel departments.</li>
<li >Flexible and composed under pressure.</li>
<li >Comfortable working effectively within a diverse and multicultural team environment.</li>
</ul> <h3 >Application Information</h3>
<p >This full-time position offers an opportunity to contribute to the guest experience at SLS The Red Sea.</p>
ENNISMORE
Saudi - Riyadh
<p>At SLS The Red Sea , every interaction is an opportunity to create a memorable guest experience. As a Guest Service Centre Agent , you will be a central point of connection between our guests and the hotel delivering warm, confident, and seamless communication while ensuring every request is handled with care, efficiency, and the distinctive personality of SLS. From assisting with guest inquiries and coordinating service requests to providing hotel information and supporting communication across departments, you will play an essential role in making the guest journey effortless. With attention to detail, strong communication, and a genuine passion for hospitality, you will ensure every interaction reflects the bold, elevated, and service-driven spirit of SLS The Red Sea .</p><p>Key Responsibilities</p><ul><li>Handle internal and external guest communications promptly and professionally, maintaining a warm and engaging SLS tone.</li><li>Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay.</li><li>Provide clear and accurate information about hotel facilities, dining, spa, activities, promotions, services, and local attractions.</li><li>Coordinate guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams.</li><li>Log, track, and follow up on guest requests to ensure timely completion and a seamless guest experience.</li><li>Handle guest feedback and concerns professionally, taking appropriate action and escalating matters when required.</li><li>Manage wake-up call requests accurately and follow established procedures for unanswered calls.</li><li>Transfer calls and communications accurately to the appropriate departments, guest rooms, or colleagues when required.</li><li>Support Front Office operations during night hours, including assisting with room availability and booking inquiries when required.</li><li>Respond calmly and efficiently to emergency communications and follow established hotel emergency procedures.</li><li>Maintain strict confidentiality and security when handling guest information and sensitive operational matters.</li><li>Accurately record guest messages, requests, service notes, and relevant information in Opera PMS and other designated hotel systems.</li><li>Review and maintain accurate guest information in hotel systems in accordance with established procedures.</li><li>Monitor communication systems and promptly report any technical issues to the Supervisor or Engineering team.</li><li>Maintain accurate daily logs and operational reports relating to guest requests, communications, and service performance.</li><li>Stay updated on daily arrivals, in-house VIPs, special occasions, events, hotel activities, and relevant operational information.</li><li>Promote appropriate hotel services and experiences based on guest needs and preferences.</li><li>Maintain a professional and organized Guest Service Centre environment and ensure all equipment is ready for operation.</li><li>Follow departmental SOPs, service standards, training guidelines, handovers, and communication procedures.</li><li>Support the onboarding and cross-training of new colleagues when required.</li><li>Participate in departmental briefings, meetings, training, and continuous development activities.</li><li>Support additional Guest Service Centre, Front Office, and administrative duties as required by the Supervisor or Management team.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>High School Diploma or higher; a qualification in Hospitality, Guest Services, or a related field is preferred.</p><p>Minimum 1 2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role, preferably within a luxury or lifestyle hotel.</p><p>Excellent command of spoken and written English is essential, with a clear, confident, and professional telephone manner.</p><p>Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is an advantage.</p><p>Strong guest service, communication, and interpersonal skills with a warm and professional approach.</p><p>Ability to multitask, prioritize, and respond efficiently in a fast-paced environment.</p><p>Excellent attention to detail with a strong commitment to guest privacy and confidentiality.</p><p>Strong coordination and follow-up skills, with the ability to communicate effectively across hotel departments.</p><p>Proactive, flexible, and composed under pressure, with a genuine passion for delivering exceptional guest experiences.</p><p>Comfortable working effectively within a diverse and multicultural team environment.</p>
Matar Al Baqmi Holding Company
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>1 Oversee all aspects of financial accounting process & transactions under his/her responsibility, timely and accurate month-end and year-end closing processes and proper general ledger maintenance.<br> 2 Preparation of accurate and timely financial reports for the business unit within the Division.<br> 3 Conduct regular review and analysis of transactions to detect incorrect/unusual recordings avoiding surprises.<br> 4 Prepare and analyze financial statements, variance analysis, and other financial reports for senior management and stakeholders.<br> 5 Ensure transactions are recorded accurately ensuring proper validation.<br> Making month end provisions and accruals for services/products received but not invoiced.<br> Ensure the principle of matching cost with revenue.<br> 6 Ensuring 3-way validation of invoices prior to booking and payment processing.<br> 7 Develop strategic relationship with all stakeholders.<br> Providing insights to senior management to support strategic decision-making.<br> 8 Identifying and driving cost saving initiatives including finance charges.<br> 9 Participating in the budgeting process for the division, working closely with FPM & department heads.<br> 10 Develop and implement financial policies & procedures and ensure compliance.<br> 11 Establishing and maintaining internal control procedures to safeguard company assets and ensure compliance with accounting standards (such as IFRS/GAAP) and regulations.<br> 12 Identifying and assessing financial risks faced by the division, such as currency risk, interest rate risk, and credit risk.<br> Implementing strategies to mitigate these risks.<br> 13 Overseeing the implementation and maintenance of financial systems and software to streamline processes and enhance efficiency.<br> Drive process improvements and automation initiatives to enhance efficiency and effectiveness.<br> 14 Contributing to the development of the group's financial strategy and objectives.<br> Providing recommendations to improve financial performance and optimize resource allocation.<br> 15 Communicating financial information effectively to stakeholders, including senior management.<br> 16 Monitor and analyze financial performance against budget and forecast, identifying areas for improvement, and implementing corrective actions as needed.<br> 17 Collaborate with cross-functional teams to support business initiatives and strategic projects, providing financial expertise and guidance.<br> 18 Coordinate with external and internal auditors to facilitate the audit process and ensure timely completion of audit deliverables.<br> 19 Evaluating investment opportunities and capital expenditure projects within the division.<br> Conducting cost-benefit analysis and providing recommendations to senior management.<br> 20 Leading and managing the finance team within the division.<br> Providing guidance, training, and support to ensure the team's effectiveness and professional development 21 Knowledge of preparing and Reporting of ZAKAT, Tax, monthly VAT in Saudi Arabia 22 Preferable knowledge of Agricultural business, Animal Feed manufacturing and Poultry farms.<br> Professional qualification like ACA, CPA, ACCA, CIMA Minimum of 10 years of progressive experience in accounting and finance roles, with at least 5 years in a managerial or leadership position.<br> Preferable experience in Agriculture , Poultry Farm business.<br> Job-specific Skills and Competencies 1.<br> Thorough knowledge of accounting principles, practices, and regulations, with experience in financial reporting, auditing, and internal controls.<br> 2. Strong analytical skills and attention to detail, with the ability to interpret complex financial data and make informed decisions.<br> 3. Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.<br> 4. Proven leadership abilities, with a track record of building and motivating high-performing teams.<br> 5. Advanced proficiency in Excel, words, power point; experience with ERP systems preferred.<br> 6. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.<br> 7. Strong problem-solving skills and a proactive, results-oriented mindset.<br> 8. High level of integrity, ethics, and professionalism.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
2+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
FAENA
Saudi - Riyadh
<p>The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life through bold ideas, meaningful collaboration, and a deep sense of purpose. Following FAENA Buenos Aires, Miami Beach and New York City, we are now expanding to the Kingdom of Saudi Arabia, Faena The Red Sea will mark a new chapter visionary in spirit, exceptional in execution. We re building more than a hotel; we re shaping a world of beauty, wonder, and connection. If you re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><p>As Director of Revenue at Faena The Red Sea, you will be pivotal in driving strategic revenue management initiatives across the portfolio. Your insights and leadership will directly influence demand optimization, pricing strategies, and financial performance, helping us deliver on our promise of exceptional luxury and guest experiences.</p><p>Key Responsibilities:</p><ul><li>Monitor and support Faena Hotels by analyzing group and transient business trends over a five-year horizon, ensuring measurable improvements in demand, availability, and revenue.</li><li>Deliver critical, data-driven analysis on short-term revenue impacts, influencing occupancy, average daily rate (ADR), and overall rooms profitability within the 53-week operational period.</li><li>Engage actively in daily revenue meetings, sales strategy sessions, and property visits to ensure alignment and agile response to market conditions.</li><li>Analyze STAR Reports and RevPAR index changes, applying insights to forecast trends and guide revenue strategies.</li><li>Develop and share revenue management best practices that enhance portfolio-wide performance.</li><li>Stay attuned to industry, market, and economic trends, communicating findings to leadership and guidance teams.</li><li>Partner with marketing to drive demand during low periods through targeted campaigns and strategic offers that boost bookings and revenue.</li><li>Lead monthly forecast reviews with a goal of maintaining forecast accuracy within 5% across all properties.</li><li>Support the annual operating plan and develop an annual revenue management strategy aligned with Faena s vision.</li><li>Cultivate relationships with brand partners, ownership, third-party online travel agencies, and industry groups like HSMAI and local educational institutions.</li><li>Support high-level displacement analysis and revenue decisions for group business, including extended stays.</li><li>Guide the annual RFP process with strategic insights and oversight.</li><li>Train sales and front office teams on revenue management principles and tools, empowering them to maximize revenue potential.</li><li>Champion the effective use of revenue management technology across all properties and brands within the portfolio.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Proven experience (minimum 7 10 years) in Revenue Management within luxury or lifestyle hospitality brands, preferably managing multi-property portfolios.</p><p>Strong expertise in forecasting, pricing strategies, and demand management to maximize RevPAR and overall revenue performance.</p><p>Proficient in revenue management systems such as IDeaS, Duetto, or similar platforms, along with hotel PMS and CRM tools.</p><p>Data-driven mindset, with the ability to analyze STAR reports, market trends, and financial data to inform strategic decisions and revenue plans.</p><p>Collaborative team player with excellent communication and stakeholder management skills, capable of working cross-functionally with sales, marketing, and operations teams.</p><p>Demonstrated leadership abilities, with experience training and mentoring teams to enhance revenue management knowledge and capabilities.</p><p>Deep understanding of market dynamics in the Middle East and Saudi Arabia is highly desirable.</p><p>Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.</p><p>Exceptional problem-solving and strategic thinking skills, with attention to detail and a results-oriented approach.</p><p>Knowledge of hospitality industry standards, brand positioning, and guest experience excellence.</p>
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Position Summary:</strong></p><br><p>As a Business Development Manager for Flow Controls in the Power & Water industry, you will play a key role in expanding Emerson’s presence across the Middle East and Africa (MEA). You will collaborate closely with regional sales teams to strengthen market participation, drive growth across key business opportunities, and position Emerson as a trusted partner in delivering value-driven solutions for Power & Water customers.</p><br><p><strong>In This Role, Your Responsibilities Will Be:</strong></p><br><ul><li>Develop and execute a strategic growth plan to expand market presence across Power & Water sectors in MEA</li><li>Monitor industry trends, investments, and emerging technologies, and share insights with internal teams</li><li>Build strong relationships with customers, positioning Emerson as a trusted advisor</li><li>Drive booking targets and support the achievement of commercial objectives across key business opportunities</li><li>Lead and manage monthly performance reviews and track progress on strategic initiatives</li><li>Understand customer needs and identify tailored solutions and value propositions</li><li>Partner with regional sales teams to pursue and convert new business opportunities</li><li>Collaborate with global teams to align on solutions, innovation, and market trends</li><li>Provide technical and application expertise during sales pursuits</li><li>Deliver technical training to internal teams and customers</li><li>Review customer specifications to ensure alignment with international standards and avoid competitive bias</li><li>Support sales teams in optimizing technical and commercial proposals</li><li>Adhere to Health, Safety & Environment policies as laid by the organization.</li></ul><p><strong>Who You Are:</strong></p><br><p>You consistently focus on understanding customer needs and delivering solutions that create meaningful value. You take proactive steps to identify opportunities and act with urgency to achieve goals. You build strong, collaborative relationships across teams and adapt effectively when navigating complex challenges. You think strategically, using insights and planning to drive sustainable growth and deliver impactful results.</p><br><p><strong>For This Role, You Will Need:</strong></p><br><ul><li>Proven experience in business development or sales within the Power & Water industry</li><li>Strong understanding of market dynamics, customer applications, and industry requirements</li><li>Experience working with valve or flow control technologies</li><li>Ability to travel across the MEA region as required</li><li>Degree in mechanical engineering, instrumentation engineering, or a related technical discipline</li><li>Strong communication skills in English</li></ul><p><strong>Preferred Qualifications That Set You Apart:</strong></p><br><ul><li>Experience in control valve sizing, selection, maintenance, or troubleshooting</li><li>Exposure to complex or critical service applications within Power & Water industries</li><li>Advanced business education (such as an MBA)</li><li>Multilingual capabilities, including Arabic</li></ul><p> <strong>Our Culture & Commitment to You!</strong></p><br><p> At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.</p><br><p> We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.</p><br><p> Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training. </p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
5+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Qiddiya Investment Company
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>General Summary Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia.<br> The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature.<br> Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.<br> The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation.<br> At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.<br> The Senior Specialist – Training Administration role reports directly to the Senior Manager, Digital Systems.<br> This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.<br> About the Role/Project Scope This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination.<br> The Senior Specialist – Training Administration will work closely with the other teams of the Qiddiya Real Estate LearnLab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions.<br> Key Responsibilities LMS/LXP Administration and Learner Account Management • Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate LearnLab online academy, managing all learner-facing configuration across internal and external learner audience.<br> • Create, manage, and maintain learner accounts in Qiddiya’s LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes.<br> • Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay.<br> • Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya’s LMS/LXP, maintaining an accurate and up-to-date learner register at all times.<br> • Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya’s LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort.<br> • Administer completion certificates and badge awards within Qiddiya’s LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results.<br> • Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required.<br> • Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles.<br> Training Schedule Coordination and Programme Administration • Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences.<br> • Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions.<br> • Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead.<br> • Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required.<br> • Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis.<br> • Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required.<br> • Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya’s LMS/LXP following live sessions.<br> Content Authoring and Publishing in LMS/LXP • Author, build, and publish learning content within Qiddiya’s LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts.<br> • Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture.<br> • Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification.<br> • Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate.<br> • Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues.<br> • Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment.<br> Dashboard Management and Reporting • Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders.<br> • Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence.<br> • Monitor Qiddiya’s LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action.<br> • Maintain the four-view QREL reporting suite — Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team — ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework.<br> • Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems.<br> • Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements.<br> Stakeholder Coordination and Communication • Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed.<br> • Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis.<br> • Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels.<br> • Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area.<br> • Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews.<br> Skills and Attributes required/ desired Essential (must have to perform the role): • Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field.<br> • Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization.<br> • Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting.<br> • Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment.<br> • Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools.<br> • Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration.<br> • Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/iSpring/etc) or equivalent • Excellent written and verbal communication skills in English.<br> Arabic proficiency is an advantage.<br> • Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders.<br> • Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment.<br> • High proficiency in Microsoft 365 including SharePoint, Teams, Excel, and PowerPoint.<br> Desirable (advantageous): • Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment.<br> • Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking.<br> • Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing.<br> • Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment.<br> Preferred Background and experience • Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies.<br> • Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting.<br> • Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules.<br> • Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences.<br> • Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population.<br> Experience working within a structured content governance and metadata tagging framework.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Client of Pulse Media NL
Saudi - Riyadh
<p><strong>Position Overview</strong> We are seeking a friendly, organized, and dependable Customer Service Representative Admin to join our remote team. This entry-level position combines customer service with administrative support, including responding to customer inquiries, updating records, processing routine requests, entering data, and maintaining organized documentation. The ideal candidate communicates professionally, pays close attention to detail, and is comfortable using computers, email, chat, spreadsheets, and online systems. Previous professional customer service or administrative experience is not required. Training and ongoing guidance will be provided. This opportunity is suitable for recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first professional remote position.</p><p><strong><br></strong></p><p><strong><br></strong></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Service & Support</strong></p><ul><li>Respond to customer questions through email, chat, phone, or approved support channels.</li><li>Provide clear and professional information regarding routine products, services, accounts, or requests.</li><li>Assist customers with general questions and basic service concerns.</li><li>Follow established procedures when resolving routine issues.</li><li>Ask appropriate questions to understand customer needs.</li><li>Provide customers with accurate next steps and available solutions.</li><li>Follow up on open requests when necessary.</li><li>Escalate complex, sensitive, or unresolved concerns to the appropriate team.</li><li>Maintain a courteous and helpful customer experience.</li></ul><p><strong>Administrative Support</strong></p><ul><li>Provide routine administrative assistance to supervisors and team members.</li><li>Process forms, requests, and general business documentation.</li><li>Prepare and update spreadsheets, trackers, contact lists, and administrative logs.</li><li>Organize digital files and shared folders.</li><li>Route information and requests to appropriate departments.</li><li>Assist with routine email and inbox management.</li><li>Track assigned administrative tasks and deadlines.</li><li>Support additional clerical projects as needed.</li></ul><p><strong>Data Entry & Record Maintenance</strong></p><ul><li>Enter and update customer information in approved company systems.</li><li>Maintain accurate customer profiles, notes, and service records.</li><li>Record customer interactions, requests, and resolutions.</li><li>Review entered information for accuracy and completeness.</li><li>Identify missing, duplicate, or incorrect information.</li><li>Make routine corrections when authorized.</li><li>Maintain organized electronic records.</li><li>Perform basic data-quality checks.</li></ul><p><strong>Customer Request Processing</strong></p><ul><li>Review and process routine customer requests according to established procedures.</li><li>Verify that required information has been provided.</li><li>Update the status of requests in internal systems.</li><li>Track outstanding requests requiring follow-up.</li><li>Coordinate with internal departments when additional assistance is required.</li><li>Notify customers of routine updates or next steps when appropriate.</li><li>Escalate requests requiring specialized approval or support.</li></ul><p><strong>Documentation & File Management</strong></p><ul><li>Upload, label, categorize, and organize digital documents.</li><li>Maintain electronic filing systems.</li><li>Review documents for completeness and basic accuracy.</li><li>Follow established file-naming and storage procedures.</li><li>Retrieve authorized customer or business records when requested.</li><li>Maintain templates, forms, and reference materials.</li><li>Protect confidential customer and company information.</li></ul><p><strong>Communication & Team Coordination</strong></p><ul><li>Communicate professionally through email, chat, phone, and virtual meetings.</li><li>Provide status updates regarding assigned work.</li><li>Coordinate routine information with other departments.</li><li>Participate in virtual training, meetings, and coaching sessions.</li><li>Ask for clarification when instructions or customer information are incomplete.</li><li>Report recurring customer concerns or administrative issues.</li><li>Maintain dependable communication while working remotely.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Familiarity with email, web browsers, spreadsheets, and digital documents.</li><li>Professional and courteous customer-service approach.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow written instructions and established procedures.</li><li>Ability to manage multiple routine customer and administrative requests.</li><li>Basic problem-solving skills.</li><li>Ability to work independently in a remote environment.</li><li>Dependable and professional work habits.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Previous professional experience is not required.</li><li>Familiarity with any of the following may be helpful: Customer service or customer support. Administrative or clerical responsibilities. Microsoft Word, Excel, and Outlook. Google Docs, Sheets, Drive, and Gmail. CRM or customer-support platforms. Ticketing or help-desk systems. Data entry and record maintenance. Email, chat, or phone-based customer support. Digital document-management systems. Remote communication and collaboration tools.</li><li>Experience gained through internships, volunteer work, academic projects, retail, hospitality, call centers, office support, or other customer-facing environments may also be considered relevant.</li></ul><p><strong>Ideal Candidate</strong></p><ul><li>You may be a strong fit if you: Enjoy helping customers and solving routine problems. Communicate clearly, patiently, and professionally. Are organized and detail-oriented. Are comfortable working with computers and online systems. Can handle customer service and administrative responsibilities. Can manage multiple requests while maintaining accuracy. Follow established procedures carefully. Work effectively and independently in a remote environment. Are willing to learn new software and processes. Can handle confidential information responsibly. Are interested in developing experience in customer service, administration, or business operations.</li><li>Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote customer service or administrative role are encouraged to apply.</li></ul>