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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Doka is a global leader in innovative formwork solutions and services across all areas of construction, and a worldwide supplier of comprehensive scaffolding systems for a broad range of applications. With more than 160 sales and logistics facilities in over 54 countries, Doka provides a high‑performing distribution network that ensures expert advice, customer service and technical support on site, with equipment delivered quickly regardless of project size or complexity. Employing 8,000 people worldwide, Doka is part of the Umdasch Group, a company that has stood for reliability, experience and trustworthiness for more than 150 years and serves as the parent organisation for its directly affiliated divisions, including Doka, umdasch The Store Makers and umdasch Industrial Solutions.</p><br><p>Saudi Arabia is the largest country in the Middle East, covering most of the Arabian Peninsula and home to Islam’s two holiest cities, Mecca and Medina. With some of the world’s largest proven oil reserves, the Kingdom plays a central role in global energy markets while actively diversifying its economy through ambitious large‑scale development initiatives. The country continues to drive one of the world’s most dynamic construction markets, fueled by landmark giga‑projects such as the Red Sea developments, Qiddiya, and Diriyah Gate. These projects are setting new standards in scale, engineering complexity, sustainability, and digital construction, creating strong demand for advanced formwork, engineering expertise, and innovative on‑site solutions. This environment offers highly attractive opportunities for talent, with Saudi Arabia recently recognised as one of the region’s most attractive employers due to its long‑term investment in infrastructure, innovation, and workforce development.</p><br><p>Advanced Formwork Co. Ltd is the distributor and service provider of Doka products in Saudi Arabia is currently looking to recruit a career driven professional to join its versatile team and support the company’s ongoing national expansion. The suitable candidate will be a qualified, natural team player who can add significant value to this highly dynamic team.</p><br><p><strong>Advanced Formwork Co. Ltd. is proud to be certified as a Great Place to Work!</strong>&nbsp;This prestigious certification reflects our commitment to creating a positive, inclusive, and supportive work environment where every team member can thrive. Join us and be part of a company that values your growth and well-being.</p><br><br>Job Description<br><p>Advanced Formwork Co. Ltd (Doka) is seeking an experienced Engineering Manager to lead our Engineering function in Riyadh. This senior leadership role is responsible for managing and developing high-performing engineering teams, delivering safe, practical, and cost‑effective formwork solutions, and supporting complex projects across the Kingdom. Reporting to the Head of Engineering, the Engineering Manager will play a critical role in driving technical excellence, innovation, and knowledge sharing while working closely with Sales, Project Managers, and site teams. The successful candidate will combine strong technical expertise in formwork engineering with proven people leadership, commercial awareness, and the ability to manage multiple projects in a dynamic environment.</p><br><p>This role is ideal for a senior engineering leader with strong people‑management and customer‑facing capabilities, who is comfortable working in a multicultural Middle East environment. Proficiency in English is essential, and Arabic language skills are considered a strong advantage. The position offers excellent professional growth opportunities within a globally reputed company that values collaboration, performance, technical excellence, and long‑term development.<br> <strong>Key Responsibilities</strong></p><br><ul><li>Lead, manage, and motivate engineering teams across multiple projects.</li><li>Motivates team and implement economical and practical formwork solutions to meet the team and company objectives</li><li>Provide strong leadership and actively promote knowledge sharing and engineering trainings/development for project team</li><li>Supervise project deadlines/milestones</li><li>Produce, review, and approve formwork designs, material lists, offer drawings, and shop drawings.</li><li>Conduct and review advanced static calculations and structural verifications.</li><li>Ensure formwork solutions are safe, practical, and cost-effective.</li><li>Provide technical guidance and resolution for complex engineering and site issues</li><li>Supervise engineering deliverables to meet project deadlines and milestones.</li><li>Coordinate with Project Managers, Site Teams, and Formwork Instructors on technical issues.</li><li>Assist the Sales Team with technical input, client presentations, and site support.</li><li>Lead customer interactions (meetings, workshops, and site visits) to communicate engineering proposals, clarify requirements, and deliver technical presentations.</li><li>Provide strong leadership and actively promotes engineering trainings/development&nbsp;for engineering staff</li><li>Coordinate engineering resource allocation with the Head of Engineering – Country.</li><li>Ensure adherence to company policies, engineering procedures, and performance standards.</li><li>Monitor compliance with contractual, statutory, and safety requirements.</li><li>Ensure consistent application of engineering best practices across projects.</li></ul><br>Qualifications<br><ul><li>Bachelor’s Degree in Civil Engineering or related discipline.</li><li>Extensive experience in the formwork engineering industry, preferably within Saudi Arabia / Middle East.</li><li>Proven experience managing engineering teams and multi-project environments</li><li>Minimum 5 years of experience in similar managerial positions, including leading an engineering function (e.g., Engineering Head) in the formwork field.</li><li>Strong knowledge of formwork systems and engineering principles.</li><li>Proficiency in CAD software (2D &amp; 3D) and project management tools</li><li>Excellent leadership, communication, and stakeholder management skills.</li><li>Strong analytical thinking with attention to detail.</li><li>Commercial awareness and results-driven mindset.</li><li>Willingness to travel as per business requirements.</li></ul><br>Additional Information<br><p><strong>Your Benefits will be:</strong></p><br><ul><li>Dynamic working environment where teamwork, innovation, and personal development are valued.</li><li>Training and continuous development of employees to maintain a high level of expertise and competitiveness, as well as opportunities for advancement</li></ul><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>The Data Center Manager (DCM) leads team of Data Centre Technicians supporting&nbsp; Oracle business including OCI Commercial, DRCC, Alloy, Sovereign Cloud, Multicloud, &nbsp;C@C, and On-Prem. DCM is responsible for all Cloud Hardware Support activities such as break/fix, installations, inventory management, and quality control within a specific territory. Key responsibilities include ensuring 24/7 on-site service level adherence to SLAs/OLAs, fostering customer relationships, resolving conflicts, managing escalations, documenting issues, and driving process improvements. DCM's scope includes people management, translating Oracle goals into team objectives, performance evaluations, employee development, and hiring. The DCM oversees KPI improvements, shift planning, SLA compliance, escalation handling, and team communications. Incident Management: DCM ensures swift resolution and hardware support for all major incidents. They also lead hardware deployments, ensuring IT capacity through installations, updates, and cabling. DCM ensures that thwe teams provide hardware support per SLAs, manage service requests, and uphold operational excellence through 5S standards. They enforce Data Centre Compliance, overseeing audits, security measures, training, and adherence to corporate policy. Inventory control is maintained through accurate audits, processing RMAs, and managing parts delivery and shipping. Additional responsibilities include supporting Cloud at Customer and On-Premise hardware, and possibly managing SubCo engagements, including performance oversight and contract negotiations.</span><br><span>•&nbsp;&nbsp;&nbsp;&nbsp;The role involves significant communication at all levels internally and externally.Requires a 24x7-hours commitment to participate in the manager on duty oncall rotation program.</span><br><span>•&nbsp;&nbsp;&nbsp;&nbsp;Knowledge / hands on experience with relevant OCI system tools and processes</span><br><span>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure high levels of customer satisfaction by making certain that quality and productivity Service Level Agreements (SLAs/OLAs) are met by executing quality/</span><br><span>&nbsp; &nbsp; &nbsp;productivity improvement efforts and understanding strategies of Oracle organization.</span><br><span>•&nbsp;&nbsp;&nbsp;&nbsp;Full understanding of all related escalation and incident management processes and best practices</span><br><span>•&nbsp;&nbsp;&nbsp;&nbsp;This role is a manager of multidisciplinary individual contributors at scale within a Cloud Data Center space and HW Field Support territory.&nbsp;</span><br><span>•&nbsp;&nbsp;&nbsp;&nbsp;You should be an experienced IT Professional with people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.</span></p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br><ul><li><span><span>Responsible for KPI and metrics improvement for Oracle businesses (OCI Commercial, DRCC, Alloy, Multicloud, C@C) in their territory</span></span></li><li><span><span>Manage the day-to-day operations in Cloud Hardware Support of all&nbsp;</span></span><br><span><span>Data Center sites/DRCCs/C@C under your area, in a 24/7 mission critical environment.</span></span></li><li><span><span>Ensuring 24/7 on-site service levels and adherence to company SLAs/OLAs to enhance customer satisfaction and discover business opportunities.</span></span></li><li><span><span>Pro-active resource planning in order to meet SLAs and presence requirements.</span></span></li><li><span><span>Facilitating customer relationships and serving as a primary contact for customers/service teams and partners, aiding in diverse customer situations and escalated issues</span></span></li><li><span><span>Coordinating and resolving conflicts, following best practices</span></span></li><li><span><span>Acting as the liaison between various Oracle data centre environments and management</span></span></li><li><span><span>Able to handle and manage all level of communications successfully (internal and external ). This will require communicating with multiple teams and stake holders on multiple projects such as but not limited to: DCO, Build, Incident Managers</span></span></li><li><span><span>Documenting and addressing issues raised in regular meetings with DCO Management and other partners.</span></span></li><li><span><span>Implementing and reinforcing operational process improvements</span></span></li><li><span><span>Responsible for ensuring timely delivery of services/tasks&nbsp;</span></span></li><li><span><span>Effective upwards reporting of progress, KPIs, and incidents.&nbsp;</span></span></li><li><span><span>Primary point of contact for the Data Center Manager</span></span></li><li><span><span>Primary point of contact for customers and partners responsible for facilitating customer relationships and providing advice and assistance XLOB on diverse customer situations and escalated issues.</span></span></li><li><span><span>Negotiating and coordinating with local vendors and will be expected to drive performance and expectations.</span></span></li><li><span><span>Grow your teams, provide progression, leadership, guidance, and training to allow them to excel.</span></span></li><li><span><span>Driving a culture of continual improvement and learning throughout everything you do.</span></span></li><li><span><span>Participate in Talent review process, performance management, and other topics pertaining to effective people management.</span></span></li></ul><br>Qualifications:<br><p>Career Level - M3</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

About the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.<br>Our promise to you:We will respect and value your background and perspectives We will work together with integrity We will share our incredible pride for job, company and industry<br>What we ask of you:Bring passion to all that you do Listen, move fast and think innovatively Speak up, have ideas and share them Believe in customer service, and treating every person with kindness<br>As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.<br>Who we are We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 28 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.<br>Join our family today. Together, we'll make travel better..<br>About the Role As we continue our exciting growth and expansion in King Abdulaziz International Airport Jeddah we are looking for an experienced and dynamic HR Manager to join our team and be an integral part of this journey. The HR Manager will be responsible for managing the full spectrum of HR operations in Jeddah, partnering closely with business leaders and regional HR teams to build a strong people function that supports our growing operations. This is an exciting opportunity for an HR professional who wants to be part of building and shaping our growing Jeddah Team, rather than simply managing an established HR function. Key Responsibilities Lead and manage day-to-day HR operations in Jeddah, ensuring a smooth, efficient and professional HR service delivery. Partner closely with local and regional business leaders as a trusted HR Business Partner and subject matter expert. Support the growth and expansion of our Jeddah operations through effective workforce planning, talent management and HR strategy. Manage the full employee lifecycle, including recruitment, onboarding, employee relations, performance management, development and offboarding. Work closely with Talent Acquisition teams to assess business and project requirements and recruit the right talent. Manage payroll coordination, employee absence and holiday records, ensuring accurate and timely HR administration. Maintain accurate and up-to-date employee records, contracts, personnel files and HR documentation. Ensure compliance with Saudi labour laws, regulations and company policies. Provide guidance to managers and employees on HR policies, employee relations, disciplinary matters and performance management. Conduct and support workplace investigations and ensure appropriate follow-up and implementation of outcomes. Manage disciplinary and termination processes in line with company policy and Saudi labour regulations. Build and maintain strong relationships with key government and external stakeholders, including MHRSD, GOSI, Qiwa, Jawazat, Tamheer, Hadaf and other relevant authorities. Work closely with Legal, Licensing and Government Relations teams to ensure compliance with local employment and licensing requirements. Monitor and advise the business on Saudization, Nitaqat, block visa requirements and other KSA workforce regulations. Respond to urgent HR matters and emergency situations involving employees or relevant government authorities when required. Localize global and regional HR standards, policies and procedures to ensure effective implementation in Saudi Arabia. Identify employee development and training needs and partner with Regional/HQ Learning & Development teams to design and deliver relevant programs. Identify current and future talent requirements and act as a strategic thought partner to the leadership team. Support regional and global HR projects and initiatives Provide regular HR reporting, insights and recommendations to the Regional HR leadership team. Foster an inclusive, respectful and collaborative workplace culture where employees feel valued and supported. Promote diversity, inclusion and effective collaboration across a multicultural workforce. Oversee the daily workflow of the HR function and ensure high-quality service delivery. Provide constructive and timely performance feedback and evaluations. Undertake other HR initiatives and responsibilities as directed by Regional HR. About You Bachelor's degree in Human Resources, Business Administration or a related field. A Master's degree is preferred. Minimum 6 years of solid HR experience, preferably within a sizable organization. Proven experience as an HR Manager, HR Business Partner or similar HR role. Experience within the hospitality industry, preferably in an airport, aviation, travel or service environment, is highly desirable. Strong knowledge of Saudi employment law, HR practices and government regulations. Good understanding of MHRSD, GOSI, Qiwa, Saudization/Nitaqat, Tamheer, Hadaf, Jawazat and immigration processes. Strong understanding of regional HR practices and the Saudi employment market. Experience managing a multicultural workforce and working with international stakeholders. Demonstrated ability to operate as a strategic HR Business Partner while remaining hands-on with day-to-day HR operations. Strong people management and leadership skills, with the ability to build effective and collaborative teams. Self-starter with the ability to work independently and thrive in a fast-growing and changing environment. Strong stakeholder management and relationship-building skills across all levels of the organization. Excellent problem-solving, decision-making and conflict-resolution skills. High level of confidentiality, professionalism and integrity. Excellent communication and interpersonal skills. Positive, adaptable and continuously learning, with a strong drive for excellence.<br>Why Join Us? This is an opportunity to be part of our growth story in Jeddah. As our operations continue to expand, you will have the opportunity to help build the HR function, shape the employee experience, develop local talent and work closely with leadership to establish a strong and scalable people strategy. If you are an experienced HR professional who enjoys building, influencing and making an impact in a growing organization, we would love to hear from you.

<p><strong>Protecting Today. Preserving Tomorrow. The Red Sea Way</strong></p> <p> </p> <p><strong>Red Sea Fire &amp; Rescue</strong> is a proud subsidiary of Red Sea Global (RSG) and an integral part of the RSG Group of companies. We are dedicated to delivering world-class fire and rescue services across The Red Sea destination, ensuring the highest standards of safety, preparedness, and emergency response.</p> <p> </p> <p>Aligned with RSG’s vision for regenerative development, we operate with shared strategic goals and collaborative excellence across the group - strengthening our capabilities, advancing innovation, and enabling us to protect people, assets, and the environment with precision and professionalism.</p> <p> </p> <p>Be part of a legacy that is redefining safety standards in one of the world’s most ambitious destinations.</p> <p> </p> <p><strong>Join Red Sea Fire &amp; Rescue and contribute to shaping a safer future for Saudi Arabia—and the world.</strong></p> <p> </p> <p><strong>Role Purpose</strong></p> <p> </p> <p>The Senior Manager – Fire &amp; Rescue Awareness is responsible for leading and managing the delivery of all training and development services across Red Sea Fire &amp; Rescue Services (RSFRS). The role focuses on developing, maintaining, and continuously enhancing training strategies aligned with the operational risk profile of Red Sea Global, while ensuring compliance with international standards and best practices.</p> <p>This role also supports leadership within the Prevent &amp; Awareness function and may deputize for the Director when required.</p> <p> </p> <p><strong>Key Responsibilities</strong></p> <p> </p> <p><strong>Leadership and Strategy</strong></p> <ul > <li>Deputize for the Prevent &amp; Awareness Director when required</li> <li>Lead the development and execution of the RSFRS training strategy</li> <li>Establish and maintain strong internal and external stakeholder relationships</li> <li>Drive continuous improvement in line with international best practices</li> </ul> <p> </p> <p><strong>Training and Development</strong></p> <ul > <li>Develop and implement training policies, procedures, and frameworks</li> <li>Conduct annual training needs analysis across RSFRS</li> <li>Design and deliver structured training programs, objectives, and materials</li> <li>Achieve accreditation for training facilities and programs through relevant bodies (e.g., NFPA)</li> <li>Lead the planning, design, and development of training facilities</li> </ul> <p> </p> <p><strong>Operational Oversight</strong></p> <ul > <li>Maintain readiness for operational deployment under a 24/7 coverage model</li> <li>Provide operational command at Silver level during emergency incidents</li> <li>Participate in incident investigations and support root cause analysis</li> </ul> <p> </p> <p><strong>Performance and Governance</strong></p> <ul > <li>Manage training department staff performance and development</li> <li>Implement systems for tracking, reporting, and evaluating training effectiveness</li> <li>Oversee contractor and supplier performance</li> <li>Ensure compliance with local and international regulations</li> </ul> <p> </p> <p><strong>Financial Management</strong></p> <ul > <li>Prepare, monitor, and manage departmental OPEX and CAPEX budgets</li> <li>Ensure effective cost control and resource allocation</li> </ul> <p> </p> <p><strong>Key Stakeholders</strong></p> <p> </p> <p><strong>Internal</strong></p> <p>Education Talent Development, HR, Health &amp; Safety, Resilience &amp; Risk, EMS, Security, Marine</p> <p>Logistics</p> <p> </p> <p><strong>External</strong></p> <p>Training institutions, contractors and suppliers, NFPA, Civil Defense, GACA, and other regulatory bodies</p> <p> </p> <p><strong>Requirements</strong></p> <p> </p> <p><strong>Qualifications</strong></p> <p> </p> <p>Bachelor’s degree in a relevant field or equivalent professional qualification</p> <p> </p> <p><strong>Experience</strong></p> <p> </p> <ul > <li>Minimum 25 years’ experience in a professional fire and rescue service</li> <li>Experience managing a training function or department</li> <li>Proven experience in developing and delivering fire and rescue training programs</li> </ul> <p> </p> <p><strong>Certifications</strong></p> <p> </p> <ul > <li>Accredited instructor certifications across fire and rescue disciplines</li> <li>NFPA instructor certification preferred</li> </ul> <p> </p> <p><strong>Skills</strong></p> <p> </p> <ul > <li>Leadership and people management</li> <li>Excellent communication and presentation skills</li> <li>Strong situational awareness and decision-making abilities</li> <li>Ability to perform effectively under pressure</li> <li>Proficiency in training-related IT systems</li> <li>Physically fit to perform operational instructor duties</li> <li>Strong verbal and written English skills</li> </ul> <p> </p> <p><strong>Additional Requirements</strong></p> <p> </p> <ul > <li>Willingness to work in a site-based environment</li> <li>Availability for 24/7 operational deployment rotation</li> </ul> </span>

الغرض من الوظيفةيتولى مدير مركز الاتصال وخدمة العملاء قيادة وتطوير جميع عمليات مركز الاتصال وخدمات العملاء بالشركة، بما يضمن تقديم تجربة استثنائية للعملاء والمستأجرين عبر مختلف قنوات التواصل. ويكون مسؤولاً عن وضع وتنفيذ الاستراتيجيات والسياسات والإجراءات التي ترفع مستويات رضا العملاء وتحسن الكفاءة التشغيلية، مع ضمان تحقيق مؤشرات الأداء المستهدفة وتعزيز ثقافة التميز في الخدمة، كما يقود جهود التحول الرقمي وتطوير قنوات التواصل وأنظمة إدارة علاقات العملاء، بما يسهم في تحسين تجربة العميل ودعم أهداف الشركة التشغيلية والتجارية.<br>المهام والمسؤوليات الرئيسيةالمسؤوليات الاستراتيجية:إعداد وتطوير استراتيجية مركز الاتصال وخدمة العملاء بما يتوافق مع استراتيجية الشركة وأهدافها التشغيلية والتجارية.ترجمة الاستراتيجية إلى خطط تشغيلية ومبادرات سنوية ومتابعة تنفيذها وقياس نتائجها.تطوير رحلة العميل (Customer Journey) وتحسين نقاط التواصل المختلفة مع العملاء والمستأجرين.قيادة مبادرات تحسين تجربة العميل (Customer Experience) ورفع مستويات الولاء والاحتفاظ بالعملاء.وضع مؤشرات الأداء الرئيسية ومتابعة تحقيق المستهدفات التشغيلية والخدمية.تطوير سياسات وإجراءات العمل والمعايير التشغيلية الخاصة بمركز الاتصال وخدمة العملاء.قيادة مشاريع التحول الرقمي والأتمتة وتطوير القنوات الرقمية وأنظمة الخدمة الذاتية.إعداد وإدارة الميزانية السنوية للقسم ومراقبة التكاليف وتحقيق الكفاءة التشغيلية.المسؤوليات التشغيلية:عمليات مركز الاتصال:الإشراف على العمليات اليومية لمركز الاتصال وضمان تقديم خدمات عالية الجودة وفق المعايير المعتمدة.إدارة جميع قنوات التواصل مع العملاء بما يشمل الهاتف والبريد الإلكتروني والدردشة المباشرة ووسائل التواصل الرقمية.ضمان الالتزام باتفاقيات مستوى الخدمة (SLA) ومعايير جودة الخدمة.متابعة ومعالجة الشكاوى والتصعيدات الحرجة وضمان حلها بشكل جذري وفي الوقت المناسب.مراقبة أداء الأنظمة التقنية الخاصة بمركز الاتصال وإدارة علاقات العملاء (CRM) والعمل على تطويرها وتحسينها.تطوير وتوحيد بروتوكولات التواصل مع العملاء بما يعكس هوية الشركة واحترافيتها.تحليل أسباب التواصل والشكاوى واستخراج الفرص التحسينية ورفع التوصيات للإدارة العليا.إعداد التقارير الدورية ولوحات المعلومات التنفيذية الخاصة بالأداء والتشغيل وتجربة العميل.إدارة الأداء والجودة:مستوى الخدمة (Service Level)متوسط سرعة الرد (ASA)متوسط مدة المكالمة (AHT)نسبة المكالمات المتروكة (Abandonment Rate)نسبة الحل من أول اتصال (FCR)رضا العملاء (CSAT)صافي نقاط التوصية (NPS)جودة الخدمة (QA Score)قيادة برامج تحسين الجودة والتطوير المستمر وتحليل الأداء التشغيلي.إعداد خطط العمل التصحيحية ومتابعة تنفيذها لضمان تحقيق المستهدفات.إدارة الفريق والتطوير:قيادة وإدارة فرق مركز الاتصال وخدمة العملاء وتحفيزهم لتحقيق مستويات أداء عالية.تحديد الاحتياجات الوظيفية والمشاركة في استقطاب الكفاءات المناسبة.إعداد وتنفيذ خطط التدريب والتطوير المستمر ورفع كفاءة الموظفين.إدارة تقييم الأداء ووضع خطط التطوير الفردية للموظفين.تعزيز ثقافة خدمة العملاء والتميز المؤسسي داخل الفريق.إدارة أصحاب المصلحة:التعاون والتنسيق مع الإدارات المختلفة مثل التشغيل، التسويق، المبيعات، التأجير، التحصيل، الشؤون القانونية والصيانة لضمان سرعة معالجة طلبات العملاء.بناء علاقات عمل فعالة مع الموردين ومزودي الأنظمة والشركاء الخارجيين.تقديم التوصيات للإدارة العليا بشأن تحسين الخدمات والعمليات ورفع مستوى رضا العملاء.مهام ومسؤوليات أخرى: تنفيذ أي مهام أو مسؤوليات أخرى يتم تكليفها من قبل المدير المباشر.<br>المؤهلات والخبراتالمؤهلات (التعليم والشهادات):درجة البكالوريوس في إدارة الأعمال أو التواصل أو المجالات ذات الصلة.شهادات مهنية في مجال في خدمات العملاء أو إدارة مركز الاتصال COPC، ICMI،CCXPالخبرات:خبرة لا تقل عن 7- 10 سنوات في إدارة مراكز الاتصال وخدمة العملاء، منها خبرة لا تقل عن 3 سنوات في منصب قيادي أو إشرافي.خبرة سابقة في قيادة مركز اتصال وتحسين معايير خدمة العملاء (يفضل في قطاع عقاري أو تقديم خدمات ذات صله).مهارات قوية في التواصل والتفاوض وإدارة العلاقات.خبرة في تطوير وتحسين تجربة العميل وإدارة مؤشرات الأداء التشغيلية.القدرة على إعداد التقارير والعروض التنفيذية للإدارة العليا.إتقان اللغتين العربية، الإنجليزية.

A global multidisciplinary consultancy with 16,500+ professionals across 40+ countries Delivering world-class infrastructure, buildings, and environmental solutions Be part of shaping our business and driving innovation initiatives<br>About SJ Group:Surbana Jurong Group is a leading global urban, infrastructure, and managed services consulting firm. With a strong presence across Asia, the Middle East, Africa, and beyond, we deliver integrated solutions across the entire project lifecycle from planning and design to delivery and asset management. Our Middle East operations continue to expand, supporting major infrastructure, transportation, energy, and development projects aligned with national visions and long-term growth strategies.<br>About the Role:We are inviting Expressions of Interest from experienced professionals for a Project Manager – Construction Supervision role for upcoming major infrastructure projects across the Kingdom of Saudi Arabia.<br>Key Responsibilities:Manage the day-to-day delivery of infrastructure projects, ensuring alignment with project objectives and client expectations Lead and coordinate multidisciplinary project teams, including construction supervision, engineering, commercial, and project controls personnel Monitor project schedules, budgets, resources, and performance indicators to ensure successful project delivery Act as a key point of contact for clients, contractors, authorities, and other stakeholders Ensure compliance with project specifications, contractual obligations, quality standards, and health and safety requirements Identify project risks and develop mitigation strategies to minimize impacts on project delivery Review and monitor contractor progress, performance, and compliance with approved methodologies and plans Prepare and present project reports, progress updates, and key performance metrics to senior management and clients<br>Requirements:Bachelor’s Degree in Civil Engineering, Construction Management, or a related discipline Minimum 15+ years of experience in infrastructure project delivery, including significant experience in construction supervision and project management roles Proven experience managing complex infrastructure projects, including roads, utilities, transportation, water, or related sectors Strong knowledge of project management principles, construction supervision practices, contract administration, and project controls Strong communication, leadership, problem-solving, and stakeholder management skills Experience working within international consultancy environments is highly desirable GCC and Kingdom of Saudi Arabia project experience is preferred Professional certifications such as PMP, PRINCE2, or equivalent are advantageous<br>Why Join SJ? Join a global, multidisciplinary consultancy shaping sustainable, people-centric environments across 40+ countries. Work alongside world-class teams and contribute to transformative infrastructure projects that support the continued growth and development of the Kingdom of Saudi Arabia.<br>All recruitment activities are handled by our internal Talent Acquisition Team, and this role currently does not require agency input.<br>Please do not forward resume directly to SJ employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.<br>Only shortlisted candidates will be notified.<br>All applications must be submitted online and for a confidential discussion regarding this opportunity, please contact Taimoor Tariq - Taimoor.tariq@sjgroup.com<br>For further information about Surbana Jurong Group, please visit our website at www.surbanajurong.com. To explore career opportunities and learn more about working with SJ Group, please visit our Careers page at SJ Careers.<br>At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

<p>This candidate must be local to one of the account sites (Houston TX, Austin TX, Kansas City MO, Huntsville AL, DeKalb IL, Aurora IL, Springfield NE, Beaver Dam WI, Montgomery AL, Rayville LA, RosemountMN,Temple TX) and be available for extensive travel to the other site locations.</p><br /><p>The Area QA Manager role has a national salary range of $85,000- $150,000. </p><p>DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy. </p><p><br></p><p>Are you looking for a challenging and rewarding opportunity in a fast-paced environment? Do you take an analytical approach to design complex and innovative solutions that exceed customer expectations and directly impact a growing business? Do you enjoy being part of a passionate team that works with stakeholders from across the business to create and implement the best solutions for our customers?</p><p><br></p><p><strong>Job Description</strong></p><p>Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across multiple sites. Confirm requests for quality support from the site and communicate policies and procedures. Expert regarding selected governmental regulations for the site(s). Proactive liaison with customer for quality assurance across site(s). Leads a defined group of Quality Assurance resources and key initiatives, disseminating regulatory and corporate policy changes. Develops and implements policy and procedures for sites under their responsibility. Develop, manage, and oversee site quality managers/coordinators. Leads global and cross-sector QA initiatives. Develops and implements processes for regulated hardware, equipment, and software systems (validated as applicable).</p><ul><li>Oversee the maintenance and continuous improvement of the overall quality system for multiple sites or multiple customers within a site, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions</li><li>Oversee the licenses, permits, and registrations process</li><li>Manages the validation process (as applicable) at a sector or network level and associated change control processes</li><li>Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to regulatory guidelines, the contract, and customer requirements; reporting the results to executive management</li><li>Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops</li><li>Review and provide recommendations on regulatory, customer and 3rd party audits</li><li>Review and identify trends within the quality assurance metrics for the organization</li><li>Primary customer contact for QA related issues/initiatives as needed</li><li>Develop, distribute and maintain regular management reports. Compile executive level reports as required</li><li>Ensure site suppliers are assessed. Coordinate, prepare, receive, and act on audits</li></ul><p><br></p><p><strong>Required Education and Experience</strong></p><ul><li>Bachelors Degree or equivalent 4 years work experience, required</li><li>7+ years of relevant experience in a regulated environment, required</li><li>5+ years of supervisory or management experience, required</li><li>Certification related to quality control (RAC, Six-Sigma, etc.), preferred</li><li>People management</li><li>Sufficient computer application experience</li><li>Strong written and verbal communication</li><li>Data analysis experience</li><li>Training and facilitation skills</li><li>Self management</li><li>Problem solving</li><li>Project management</li><li>Presenting</li><li>Report creation</li><li>Solution execution</li><li>Process development</li><li>People development</li><li>Quality program start-up experience</li><li>Standards development</li><li>Customer management</li></ul><p> </p><p>Our Organization is an equal opportunity employer.</p>

The Senior Manager - Security Planning is responsible for managing and overseeing security strategies and programs across the Master Developer portfolio as they relate to City Security Planning and the Place Planning and Design team.<br><br>The successful candidate will work in close coordination across the District Master Developer and Place, Planning & Design team to deliver the Qiddiya City Security strategy of an open but secure city that is a global benchmark for safety and security in the 21st Century.<br><br>Security Master Planning <br><br>Representing the Security Planning function, supporting the master developer and specialist consultants working through the planning, design and development process. This will include:<br><br> Security master-planning across Districts and overall City masterplan coordination Balancing adjacencies of uses and security requirements and Place outcomes Review of Place characters at security moment/elements in the masterplan Custodianship of CPTED principles through evolution of the masterplan Encourage innovative approaches to security measures that incorporate technology with strategically placed landscape and hardscape components such as but not limited furniture, art, earth mounding, water, etc. whilst meeting the City's operational objectives<br><br>Development SME Oversight <br><br>Supporting the Security Planning team's general advisory and oversight of security outputs and activities being delivered by development consultants and associated experts, including but not limited to; built environment security consulting, security master planning, security risk assessments, security policy and planning, benchmarking and maturity assessments, security risk workshops; and applying relevant built environment risk management knowledge, tools, standards, and processes.<br><br>Reporting & Strategic Support <br><br> Enhance and maintain dashboards, trackers, and performance frameworks for executive reporting Provide presentation support for key briefing materials and stakeholder packs (e.g. Project Control Groups and other internal governance committees) Assist in shaping policies, standards, and risk frameworks through research and structured documentation<br><br>Strategic Contributions <br><br> Streamlined planning workflows across multidisciplinary teams, enhancing efficiency and aligning project delivery with Qiddiya's strategic objectives Maintain and enhance key organizational tools and processes, such as task trackers, dashboards, and performance frameworks, driving accountability and improving resource allocation Lead initiatives to expand the team's advisory capabilities, positioning Qiddiya's security planning function as a regional benchmark<br><br>Requirements<br><br> Minimum 5 years of relevant experience in built-environment security, relevant infrastructure delivery sectors, government, and high-profile development projects in KSA Proficiency in Aconex, BIM360, Share Point, and reporting/dashboarding tools Demonstrated ability to perform within multidisciplinary teams and track large-scale project dependencies Experienced in advising diverse government and multinational stakeholders Strong written and verbal communication Bachelor's degree preferred

Role Summary We are looking for a commercially driven and relationship-focused Sales Manager – Commercial & Industrial (C&I) to grow Solar Robotics Systems’ presence across the Saudi Arabian C&I solar market. The role will be responsible for developing new business opportunities, building strategic relationships with EPC contractors, developers, industrial customers, facility owners, and government entities, and driving the sales of robotic solar cleaning solutions and related services. Key responsibilities:Developing and executing the C&I sales strategy in line with Solar Robotics Systems’ growth objectives Identifying new business opportunities across commercial and industrial sectors Building and maintaining a sustainable pipeline of qualified sales opportunities Managing the full sales cycle from prospecting and proposal development through negotiation and contract signing Achieving annual sales and revenue targets Preparing commercial proposals, pricing strategies, and customer-specific solutions Building long-term relationships with key customers, decision-makers, and strategic accounts Developing partnerships with EPC contractors, solar developers, utilities, government entities, distributors, and channel partners Monitoring market trends, competitor activities, and emerging business opportunities Leading RFQ, RFP, and tender responses in coordination with Engineering, Operations, and other internal teams Supporting contract finalization and ensuring timely submission of commercial proposals Collaborating with Finance on collections and with Marketing on campaigns, exhibitions, and market-development activities Working closely with Engineering and Technical teams to support customer requirements, site assessments, and product improvement initiatives Ensuring compliance with applicable safety, quality, and environmental policies during customer and site activities Requirements A bachelor’s degree from a full-time accredited university in Mechanical, Electrical, Mechatronics, Industrial Engineering, or a related discipline A master’s degree is an advantage At least 5–10 years of B2B sales and business-development experience, preferably within the Energy, Solar, Oil & Gas, or related sectors Strong experience in consultative selling, key-account management, commercial negotiation, and contract management Proven ability to develop new markets, build sales pipelines, and achieve revenue targets Experience working with EPC contractors, developers, industrial customers, government entities, and other key stakeholders Strong understanding of proposal development, tender management, RFQ/RFP processes, and commercial contracting Good market-awareness and ability to assess competitor activity and identify emerging opportunities Strong communication, negotiation, relationship-management, and stakeholder-engagement skills Ability to work effectively with cross-functional teams including Engineering, Operations, Finance, Marketing, and Supply Chain Willingness to travel frequently across the Kingdom of Saudi Arabia, with occasional travel within the GCC based on business requirements

About the Company<br>A leading international wellness, fitness and technology business is seeking a Sales Account Manager to join its growing commercial team in Riyadh. The organisation is globally recognised for delivering premium fitness equipment, solutions and services to gyms, clubs and fitness operators, and is an official supplier to the Olympic Games. With operations across more than 150 countries, the business continues to drive innovation within the wellness and lifestyle industry.<br>About the Role<br>This position sits within the Club segment, selling premium fitness equipment and solutions into gyms, health clubs and fitness operators across the Kingdom. The focus is on both new business development and account management, growing a portfolio of key club accounts whilst identifying and winning new commercial opportunities in the Saudi market. The successful candidate will be commercially driven, consultative in approach, confident managing solution-based sales in a fast-paced environment, and genuinely passionate about fitness and wellness.<br>Responsibilities<br>Develop and win new business with gyms, clubs and fitness operators across the Saudi market Build and maintain strong relationships with existing and prospective club clients Drive sales growth, profitability and market penetration within the Club segment Conduct client meetings, product presentations and solution-based consultations Manage the full sales cycle from lead generation through to closing Maintain CRM systems and sales activity reporting Monitor market trends, competitor activity and developments in the fitness industry Ensure high levels of customer satisfaction and ongoing account development<br>Qualifications Bachelor's degree in Business, Sales, Marketing or a related field preferred<br>Required Skills Minimum 3 years' experience in sales, business development or account management, with personal responsibility for a revenue target Experience managing solution-based or consultative sales Strong negotiation, communication and relationship management skills A track record of managing multiple accounts and developing new business Experience using CRM systems (Salesforce experience is advantageous) Commercially driven, with a proactive, hunter mindset and a results-oriented approach A genuine interest in fitness, wellness and a healthy lifestyle<br>Preferred Skills Candidates from industries such as:Fitness, wellness and commercial gym equipment Health clubs and fitness operators Premium or luxury brands Consumer products and lifestyle brands Hospitality Technology and Saa S solutions B2B solution sales<br>This is an excellent opportunity to join a globally recognised business offering strong career growth, an international environment and exposure to premium fitness products and solutions.

SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world. For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.<br>We are seeking an experienced Contract Manager to support procurement and tendering activities on a major rail/metro project. The role will be responsible for the development, review, negotiation support, and finalization of contract documentation for a wide range of procurement packages, ensuring commercial robustness, contractual compliance, and alignment with project objectives.<br>Key Responsibilities:Lead contract formation activities for procurement and tender packages. Prepare, review, and finalize tender and contract documents. Support procurement strategy and selection of appropriate contract models. Draft and amend contractual terms, conditions, and special provisions. Provide contractual and commercial input during tendering, clarification, evaluation, and award stages. Review tenderer deviations and recommend suitable positions. Identify contractual risks and incorporate mitigation measures. Coordinate with procurement, legal, technical, and commercial teams. Support pre-award negotiations with suppliers, consultants, and contractors. Ensure compliance with project procedures, governance, and procurement policies. Maintain complete records of contract documentation, approvals, and revisions.<br>Profile/Skills Minimum 15 years of experience in contracts, procurement, tender support, or commercial management. Mandatory rail/metro project experience. Strong background in contract formation and pre-award contract management. Proven experience in major infrastructure or transportation projects. Strong knowledge of FIDIC and other standard forms of contract. Experience in drafting, reviewing, and negotiating tender and contract documents. Strong understanding of contractual risk allocation and procurement strategies. Bachelor’s degree in Law, Quantity Surveying, Engineering, Commercial Management, or related field. Excellent English communication and stakeholder management skills. Commercially aware and detail-oriented. Strong drafting and negotiation skills. Able to work across multidisciplinary teams in a complex project environment. GCC experience preferred

Qiddiya Investment Company is seeking a Manager - Development Financial Analysis (RES8) to shape our financial strategy for development projects within the Hospitality Team. This role involves comprehensive financial planning, analysis, and modeling to evaluate investment opportunities and conduct feasibility studies. You will collaborate closely with project teams and stakeholders to deliver financial strategies that balance risk and opportunity, ensuring project success and alignment with Qiddiya's vision.<br><br>Key Responsibilities<br><br>Market & Strategic Support<br><br>Monitor macroeconomic trends, tourism developments, and hotel sector dynamics to inform investment decisions Provide analytical insights for strategic planning, benchmarking, and decision-making Assist with CAPEX planning through cost analysis, scenario modeling, and sensitivity testing Identify opportunities for value creation and improved project performance <br><br>Financial Analysis & Modeling<br><br>Perform financial analysis for new development projects and investment opportunities, including NPV, IRR, and payback assessments Build and maintain detailed financial models for feasibility studies, investment appraisals, and stage-gate approvals Prepare forecasted financial statements, investment packs, and supporting materials for internal and external stakeholders Support investor funding requests by producing clear, accurate, and structured financial documentation Contribute to post-completion reviews comparing forecasted versus actual performance, highlighting key insights <br><br>Project & Portfolio Support<br><br>Assist Development and HBU teams with project planning, financial analysis, and performance tracking Monitor portfolio performance, including KPIs such as IRR, cash flow, EBITDA, ADR, occupancy, and Rev PAR Prepare dashboards, reports, and executive updates to communicate project and portfolio performance Support evaluation of hotel development opportunities globally by compiling data, running models, and summarizing findings <br><br>Stakeholder Collaboration & Reporting<br><br>Act as a point of contact for financial and performance-related inquiries across HBU and other stakeholders Present analyses, investment recommendations, and project summaries to senior management Collaborate with operators, consultants, and project teams to validate assumptions and ensure data accuracy <br><br>Process Improvement & Governance<br><br>Maintain accuracy, consistency, and completeness in all financial models and feasibility studies Implement standardized templates, assumptions, and stage-gate documentation Support the development of dashboards and reporting tools for portfolio monitoring Recommend process improvements to enhance financial analysis, reporting quality, and data integrity <br><br>Requirements<br><br>Bachelor's degree in Finance, Economics, Hotel Management, Applied Mathematics, or a related field 3-6 years of experience in financial analysis, feasibility studies, and investment modeling, preferably in hospitality, real estate, or consulting Strong communication and presentation skills, with the ability to produce structured, executive-ready outputs <br><br>Benefits<br><br>Be Part of a landmark transformation - Join Qiddiya and contribute at scale as a strategic playmaker shaping tomorrow's destinations.

Job Summary:One of our clients are looking for QHSE Manager who is responsible for developing, implementing, and continuously improving the organization’s quality, occupational health and safety, environmental, hygiene, food safety, and risk-management systems. The role ensures operational compliance, protects employees and customers, minimizes business risks, and promotes a strong culture of safety, quality, hygiene, and continuous improvement across all sites.<br>Key Responsibilities:Develop and implement integrated QHSE, food safety, hygiene, and risk-management policies, procedures, and standards. Ensure compliance with applicable Saudi regulations, municipality requirements, SFDA standards, Civil Defense requirements, and relevant international standards. Maintain and improve management systems aligned with ISO 9001, ISO 14001, ISO 45001, ISO 22000, HACCP, and other applicable food safety standards. Conduct food safety, hygiene, quality, health and safety, and environmental inspections and audits across facilities and operations. Identify operational hazards, food safety risks, environmental impacts, and business risks and establish effective mitigation and control measures. Develop and monitor HACCP plans, critical control points, sanitation programs, allergen controls, temperature controls, and food-handling procedures. Investigate incidents, accidents, near misses, food safety complaints, contamination cases, and quality nonconformities. Lead root-cause analyses and ensure corrective and preventive actions are implemented and verified. Maintain emergency response, crisis management, product recall, business continuity, and incident escalation procedures. Establish and monitor QHSE and food safety KPIs, risk registers, audit findings, and corrective-action plans. Prepare regular reports and recommendations for senior management. Deliver training and awareness programs on occupational safety, food hygiene, HACCP, emergency procedures, and risk management. Evaluate suppliers, contractors, and service providers against approved QHSE and food safety requirements. Liaise with regulatory authorities, certification bodies, auditors, clients, and other external stakeholders. Promote a proactive culture of quality, safety, hygiene, environmental responsibility, and risk awareness. Manage and develop the QHSE team and ensure consistent implementation of standards across all locations.<br>Qualifications:Bachelor’s degree in Food Science, Food Safety, Environmental Health, Occupational Health and Safety, Quality Management, Engineering, or a related discipline. Professional certifications in HACCP and ISO 22000 are required. Certifications in ISO 9001, ISO 14001, ISO 45001, NEBOSH, IOSH, or equivalent are advantageous. Certification as an internal or lead auditor is preferred. Risk-management or business-continuity certification is an advantage. Minimum of 10 years of relevant experience in QHSE, food safety, hygiene, and risk management. Previous experience within food production, catering, hospitality, restaurants, central kitchens, facilities management, or a related industry is preferred. Demonstrated experience managing regulatory inspections, certification audits, incident investigations, and corrective-action programs.

Credit Control Manager<br>Job Purpose The Credit Control Manager is responsible for leading and managing the entire credit-to-cash cycle across the Group's entities. The role safeguards the organization's cash flow and working capital by establishing sound credit policies, minimizing credit risk and bad debt exposure, driving the collections function, and optimizing Days Sales Outstanding (DSO), while maintaining strong customer relationships. Key Responsibilities <br><br>Credit Management & Risk Develop, implement, and maintain the Group's credit control policy and procedures in line with corporate governance and financial objectives. Assess creditworthiness of new and existing customers using credit reports, financial statements, and payment history; set and periodically review credit limits and payment terms. Monitor and manage credit risk exposure across the portfolio and escalate high-risk accounts to management. Collections & Receivables Lead the end-to-end collections process to ensure timely recovery of outstanding receivables and minimize overdue and doubtful debt. Oversee the full accounts receivable (AR) ledger, ensuring accurate and up-to-date records. Drive reduction of DSO and improvement of cash flow through proactive collection strategies. Manage the escalation process for delinquent accounts, including legal action and third-party collection agencies where necessary. Reporting & Analysis Prepare and present aging reports, cash flow forecasts, provision for doubtful debts, and credit control KPIs to senior management. Analyze receivables trends and provide insights to support business and financial decision-making. Ensure month-end and period-end AR closing activities are completed accurately and on time. Stakeholder Management & Compliance Resolve customer disputes and billing discrepancies in coordination with Sales, Operations, and Finance teams. Act as the key liaison between the finance function and commercial teams to balance revenue growth with credit risk. Ensure compliance with internal controls, accounting standards (IFRS), VAT/ZATCA requirements, and audit requirements. Leadership & Team Development Lead, mentor, and develop the credit control and collections team, setting individual targets and monitoring performance. Build a high-performing team culture and ensure adequate training and succession planning. Qualifications & Experience Bachelor's degree in Accounting, Finance, Business Administration, or a related field; a professional qualification (CICM, CMA, CPA, ACCA) is a strong advantage. Minimum 10 years of experience in credit control, collections, and accounts receivable, including at least 3–4 years in a managerial/leadership role. Proven track record of reducing DSO, managing large receivables portfolios, and leading collection teams. Strong proficiency in ERP systems (SAP / Oracle / Microsoft Dynamics) and advanced Excel. Solid knowledge of IFRS, credit risk assessment, and Saudi VAT/ZATCA regulations.

Company Description Amazic, founded in 2009, is an international distributor for innovative software vendors, focused on helping technology start-ups and scale-ups grow across EMEA and the United States. With multiple offices across EMEA and the USA, the company actively develops markets and creates opportunities for sustainable expansion. Amazic specializes in software solutions spanning Infrastructure, Development, Security, and Business Applications. By offering high-impact training, building communities, driving product sales, and running targeted marketing campaigns and events, the team accelerates technology adoption and vendor growth. Through a strong partner network and trusted advisory approach, Amazic supports partners, individuals, and leading organizations in diverse industries.<br>Role Description We are looking for a driven and result-oriented Account Manager to support our expansion in Saudi Arabia. The role focuses on new customer acquisition, partner engagement, and enterprise sales across Amazic’s portfolio of modern infrastructure, Dev Sec Ops, database, security, and productivity solutions. You will act as a key commercial interface between customers and Amazic, representing leading technologies such as Git Lab, Maria DB, Teleport, Superhuman, and other enterprise software vendors in our ecosystem.<br>Qualifications Must be fluent in Arabic and English (mandatory)3–7 years of experience in IT sales/enterprise software/channel sales A strong network of enterprise customers in KSA is highly preferred Proven track record in hunting new logos and closing deals Comfortable with customer-facing meetings, presentations, and negotiations Understanding of at least one of the following domains:Dev Ops / Cloud / Infrastructure Cybersecurity Databases / Data platforms Self-driven, target-oriented, and willing to travel within KSAExperience working with distributors or channel ecosystems Knowledge of Dev Sec Ops and cloud-native tools Previous exposure to Git Lab, database, or security vendors Startup or high-growth environment experience<br>Responsibilities Drive new customer acquisition across enterprise and mid-market segments in KSAIdentify, engage, and close opportunities through direct customer meetings and partner channels Build strong relationships with CIOs, CTOs, Dev Ops, Security, and IT decision makers Promote Amazic’s portfolio, including:Git Lab – Dev Sec Ops & CI/CDMaria DB Corporation – Open-source database solutions Teleport – Secure access & identity infrastructure Superhuman – Productivity and communication tools Conduct on-ground customer visits, presentations, and product positioning Work closely with internal pre-sales, marketing, resellers, and vendor teams to win deals Manage pipeline, forecasting, and CRM updates accurately Achieve quarterly and annual revenue targets

Job Summary:<br>The Territory Manager is responsible for developing, growing and protecting the company’s last mile delivery business within an assigned territory in Saudi Arabia. The role requires a commercially aggressive but professional individual who can acquire new customers, build long-term relationships, understand customer needs, convert opportunities into profitable business, and consistently deliver agreed revenue and performance targets. This position is not limited to maintaining existing accounts. The successful candidate must have the ownership, energy, resilience and fighting spirit to create opportunities, overcome commercial obstacles, win business and take accountability for results.<br>Responsibilities:<br>Own the assigned territory and take full accountability for its commercial performance, customer portfolio and growth. Develop and execute a territory sales plan covering prospecting, acquisition, retention, upselling and cross-selling. Identify, qualify and convert new business opportunities across e-commerce, retail, SMEs, corporate and other relevant customer segments. Build strong relationships with decision-makers, business owners and operational stakeholders. Understand customer requirements and propose practical last mile delivery solutions aligned with service, cost and commercial objectives. Manage the complete sales cycle from lead generation and qualification through negotiation, closing, onboarding and account development. Achieve or exceed assigned revenue, volume, and other agreed commercial targets. Maintain an accurate sales pipeline, realistic forecasts and timely reporting of opportunities, risks and expected closures. Protect existing revenue by maintaining high customer engagement, identifying service concerns early and coordinating internally to resolve issues. Work closely with Operations, Customer Service, Finance and other functions to ensure a smooth customer experience and successful implementation. Monitor competitor activity, market trends, pricing and customer movements and communicate relevant intelligence to management. Conduct regular customer visits and business reviews and maintain a disciplined field-sales routine. Follow company policies, pricing authority, approval procedures, CRM requirements and commercial governance. Maintain high standards of professional conduct, confidentiality and honesty in all customer and internal dealings.<br><br><br><br><br>Qualifications:<br><br>Bachelor’s degree in business administration, Marketing, Logistics, Supply Chain or a related discipline is preferred. Proven experience as a salesperson for min 2 years in a similar industry. Proven track record of increasing sales and revenue; experience with E-Commerce clients is preferred. Ability to develop sales strategies and use performance KPIs. Proficient in MS Office; familiarity with Salesforce is a plus. Excellent communication skills. Problem-solving aptitude. Thorough understanding of marketing and negotiating techniques. Self-motivated with a results-driven approach. Excellent organizational skills and target oriented. Proficiency in Arabic & English.

Job Summary:<br>The Territory Manager is responsible for developing, growing and protecting the company’s last mile delivery business within an assigned territory in Saudi Arabia. The role requires a commercially aggressive but professional individual who can acquire new customers, build long-term relationships, understand customer needs, convert opportunities into profitable business, and consistently deliver agreed revenue and performance targets. This position is not limited to maintaining existing accounts. The successful candidate must have the ownership, energy, resilience and fighting spirit to create opportunities, overcome commercial obstacles, win business and take accountability for results.<br>Responsibilities:<br>Own the assigned territory and take full accountability for its commercial performance, customer portfolio and growth. Develop and execute a territory sales plan covering prospecting, acquisition, retention, upselling and cross-selling. Identify, qualify and convert new business opportunities across e-commerce, retail, SMEs, corporate and other relevant customer segments. Build strong relationships with decision-makers, business owners and operational stakeholders. Understand customer requirements and propose practical last mile delivery solutions aligned with service, cost and commercial objectives. Manage the complete sales cycle from lead generation and qualification through negotiation, closing, onboarding and account development. Achieve or exceed assigned revenue, volume, and other agreed commercial targets. Maintain an accurate sales pipeline, realistic forecasts and timely reporting of opportunities, risks and expected closures. Protect existing revenue by maintaining high customer engagement, identifying service concerns early and coordinating internally to resolve issues. Work closely with Operations, Customer Service, Finance and other functions to ensure a smooth customer experience and successful implementation. Monitor competitor activity, market trends, pricing and customer movements and communicate relevant intelligence to management. Conduct regular customer visits and business reviews and maintain a disciplined field-sales routine. Follow company policies, pricing authority, approval procedures, CRM requirements and commercial governance. Maintain high standards of professional conduct, confidentiality and honesty in all customer and internal dealings.<br><br><br><br><br>Qualifications:<br><br>Bachelor’s degree in business administration, Marketing, Logistics, Supply Chain or a related discipline is preferred. Proven experience as a salesperson for min 2 years in a similar industry. Proven track record of increasing sales and revenue; experience with E-Commerce clients is preferred. Ability to develop sales strategies and use performance KPIs. Proficient in MS Office; familiarity with Salesforce is a plus. Excellent communication skills. Problem-solving aptitude. Thorough understanding of marketing and negotiating techniques. Self-motivated with a results-driven approach. Excellent organizational skills and target oriented. Proficiency in Arabic & English.

Job Summary:<br>The Territory Manager is responsible for developing, growing and protecting the company’s last mile delivery business within an assigned territory in Saudi Arabia. The role requires a commercially aggressive but professional individual who can acquire new customers, build long-term relationships, understand customer needs, convert opportunities into profitable business, and consistently deliver agreed revenue and performance targets. This position is not limited to maintaining existing accounts. The successful candidate must have the ownership, energy, resilience and fighting spirit to create opportunities, overcome commercial obstacles, win business and take accountability for results.<br>Responsibilities:<br>Own the assigned territory and take full accountability for its commercial performance, customer portfolio and growth. Develop and execute a territory sales plan covering prospecting, acquisition, retention, upselling and cross-selling. Identify, qualify and convert new business opportunities across e-commerce, retail, SMEs, corporate and other relevant customer segments. Build strong relationships with decision-makers, business owners and operational stakeholders. Understand customer requirements and propose practical last mile delivery solutions aligned with service, cost and commercial objectives. Manage the complete sales cycle from lead generation and qualification through negotiation, closing, onboarding and account development. Achieve or exceed assigned revenue, volume, and other agreed commercial targets. Maintain an accurate sales pipeline, realistic forecasts and timely reporting of opportunities, risks and expected closures. Protect existing revenue by maintaining high customer engagement, identifying service concerns early and coordinating internally to resolve issues. Work closely with Operations, Customer Service, Finance and other functions to ensure a smooth customer experience and successful implementation. Monitor competitor activity, market trends, pricing and customer movements and communicate relevant intelligence to management. Conduct regular customer visits and business reviews and maintain a disciplined field-sales routine. Follow company policies, pricing authority, approval procedures, CRM requirements and commercial governance. Maintain high standards of professional conduct, confidentiality and honesty in all customer and internal dealings.<br><br><br><br><br>Qualifications:<br><br>Bachelor’s degree in business administration, Marketing, Logistics, Supply Chain or a related discipline is preferred. Proven experience as a salesperson for min 2 years in a similar industry. Proven track record of increasing sales and revenue; experience with E-Commerce clients is preferred. Ability to develop sales strategies and use performance KPIs. Proficient in MS Office; familiarity with Salesforce is a plus. Excellent communication skills. Problem-solving aptitude. Thorough understanding of marketing and negotiating techniques. Self-motivated with a results-driven approach. Excellent organizational skills and target oriented. Proficiency in Arabic & English.

Role Overview<br><br>The Senior Manager - Delivery will take full developer‑side accountability for end‑to‑end project delivery, providing clear direction to delivery partners, construction supervision consultants, contractors, and suppliers. This role will be responsible for the full delivery lifecycle of large‑scale hospitality developments comprising a portfolio of hotel developments including ultra-luxury, luxury, and mid-scale assets delivered through multiple construction contracts and ensuring delivery on time and within budget, while achieving the highest standards of quality, brand compliance, and operational readiness across all hospitality assets.<br><br>Key Responsibilities<br><br> Lead the day-to-day delivery of assigned hospitality projects, ensuring alignment with overall project objectives, development requirements, and approved execution strategies Engage and manage relationships with key stakeholders, including governmental entities, contractors, and operators Coordinate across design, engineering, construction, procurement, and operator teams to support smooth execution and timely resolution of project issues Identify risks, issues, and delays early and implement corrective actions to maintain project outcomes Support the development and implementation of delivery plans, schedules, and budgets in coordination with senior delivery leadership and stakeholders Conduct regular site visits to monitor progress, quality, and compliance with design intent and safety standards Ensure successful project close-out, commissioning, and handover to operations teams Assist in managing contractor claims and contractual issues in coordination with senior management and commercial functions Coordinate project close-out activities, including testing, commissioning, snagging, and readiness for handover to operations Support integration of pre-opening activities with operators to ensure readiness for launch, including coordination of soft opening preparations and operational requirements Prepare regular project progress reports and updates for internal stakeholders and senior delivery management<br><br>Continuously review and improve project management methodologies and processes in line with best practices.<br><br>Requirements<br><br>Bachelor's degree in Civil Engineering, Construction Management, Architecture, or a related discipline Minimum 7 years of experience in construction or project delivery, preferably with exposure to large-scale hospitality, mixed-use, or complex building projects Experience working within multidisciplinary project teams, including consultants, contractors, and client-side delivery teams. Strong understanding of construction methodologies, project controls, and quality management processes. Good communication and coordination skills, with ability to manage multiple stakeholders at project level Excellent understanding of construction methodologies, project management standards, and quality assurance processes Proficiency with project management software and tools Promote a high‑performance, collaborative delivery culture aligned with Qiddiya's values, safety commitments, and long‑term vision Provide guidance to direct reports

Sphere recruitment is working with a leading private real estate development and investment firm based in Riyadh with a diversified portfolio exceeding USD 3bn in GDV across mixed-use, residential, hospitality, and commercial assets. The client is developing their own, and operate landmark projects that advance Saudi Arabia’s Vision 2030 through high-quality, sustainable places.<br>We are seeking a Senior Development Manager to lead full lifecycle delivery of complex, high‑value developments from origination through handover and stabilization. You will drive feasibility, capital structuring, design, approvals, procurement, construction oversight, and commercialization while managing internal and external stakeholders to achieve commercial, schedule, quality, and ESG targets.<br>Key Responsibilities Origination & Feasibility Build investment cases, business plans, and masterplans; lead market studies, highest-and-best-use analysis, and financial models (IRR, NPV, sensitivity/scenario analysis). Prepare and present IC papers; secure internal approvals. Support debt/equity fundraising; manage lender/partner due diligence and covenants. Design & Approvals Commission and manage architects, engineers, cost consultants, and specialists; run design competitions and value engineering. Navigate Saudi planning and permitting processes; ensure compliance with SBC and relevant regulations. Procurement & Delivery Define procurement strategies (traditional, D&B, EPC, PPP); oversee tendering, contract awards, and change control. Manage construction progress, cost, risk, and quality; resolve claims and interface issues; drive program recovery where needed. Commercialization & Asset Handover Oversee leasing/branding, operator selection, and pre-opening plans for income-producing assets. Coordinate testing, commissioning, handover, and transition to asset management. Governance & Stakeholder Management Lead multidisciplinary project teams; manage consultants, contractors, operators, and government interfaces. Report on KPIs (GDV, profit, budget variance, schedule, leasing velocity, ESG, HSE); maintain robust risk registers and mitigation plans. Placemaking, ESG, and Digital Champion customer-centric design, sustainability targets, and smart building solutions. Embed lifecycle costing, energy performance, and community impact metrics.<br>Qualifications10–15+ years of end-to-end real estate development experience with Tier‑1 developers, funds, or family offices; proven delivery of large-scale projects (>USD 200m GDV per asset). Strong financial acumen with advanced Excel/financial modeling and IC presentation skills. Deep understanding of KSA development ecosystem: planning/permitting, land titling, SBC, and relevant authorities/processes. Track record managing complex consultant/contractor teams and delivering on time and on budget. Excellent negotiation and contract administration skills (FIDIC or similar). Degree in Engineering, Architecture, Real Estate, Finance, or related field; MBA/MSc preferred. Professional credentials a plus (RICS, PMP, CFA, LEED/WELL/BREEAM). Fluency in English and Arabic