Tata Communications jobs

<strong>About The Company<br><br></strong>Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications<br><br><strong>Job Description<br><br></strong>Network Operations Center (NOC) Engineer - Level 1 (L1)<br><br>Domain: Data Centers &amp; Connectivity Infrastructure<br><br>Role Purpose<br><br>The NOC L1 Engineer is responsible for 24x7 monitoring, incident detection, basic troubleshooting, and escalation support for Data Center and Connectivity infrastructure. The role focuses on realtime surveillance, ticket management, coordination with stakeholders, and operational reporting to ensure service availability and SLA compliance.<br><br>Key Responsibilities<br><br>Monitoring &amp; Surveillance<br><br>Monitor infrastructure health and alarms through DCIM systems (Data Centers) and NMS/OSS platforms (Connectivity).<br><br>Perform continuous surveillance of network elements including SubSea NMS, IPOPs, IX, OTN, and related systems.<br><br>Identify faults, anomalies, and service degradations proactively.<br><br>Incident &amp; Trouble Ticket Management<br><br>Create, assign, dispatch, and track trouble tickets based on alarms and fault notifications.<br><br>Ensure incidents are logged accurately with proper classification and priority.<br><br>Escalate issues to L2/L3 teams as per defined escalation matrices and SLAs.<br><br>Troubleshooting &amp; Fault Management<br><br>Conduct initial troubleshooting, fault isolation, and remote fault management based on available tools and procedures.<br><br>Support equipment failure investigations using NMS data and dashboards.<br><br>Coordination &amp; Communication<br><br>Liaise with internal teams, service providers, vendors, international carriers, and consortium NOCs as required.<br><br>Provide timely updates to stakeholders during incidents and follow established communication protocols.<br><br>Reporting &amp; Documentation<br><br>Prepare and maintain reports on Trouble Tickets, Root Cause Analysis (RCA), fault trends, and operational dashboards.<br><br>Ensure accurate documentation of incidents, actions taken, and resolutions.<br><br><strong>Required Skills &amp; Qualifications<br><br></strong>Basic understanding of Data Center infrastructure and/or Telecom Connectivity networks.<br><br>Familiarity with DCIM, NMS, and OSS systems.<br><br>Hands-on in Ciena 6200 (MCP)<br><br>Knowledge of ticketing systems and incident management processes.<br><br>Strong monitoring, analytical, and communication skills.<br><br>Willingness to work in 24x7 shift operations.

<strong>About The Company<br><br></strong>Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications<br><br><strong>Job Description<br><br></strong>Service Support / Service Desk / NOC Agent<br><br>Function: Service Operations &amp; Network Operations Center (NOC)<br><br>Industry: Data Center Colocation &amp; Connectivity Services<br><br>Role Purpose<br><br>The Service Support / NOC Agent is responsible for providing firstline (L0-L1 and partial L2) operational and technical support to customers and internal stakeholders. The role ensures efficient incident, problem, complaint, and service request management in compliance with ITIL and ISO 20000 standards, while maintaining high service availability and customer satisfaction.<br><br>Key Responsibilities<br><br>Incident, Request &amp; Case Management<br><br>Receive and respond to inbound customer cases via phone, email, and electronic platforms for:<br><br>Incident Management<br><br>Service Requests<br><br>Complaint Management<br><br>Problem Management<br><br>Service Level Management<br><br>Log, categorize, prioritize, and document all cases accurately in the Service Desk / ITSM platform.<br><br>Track incidents and requests from identification through resolution in line with severity definitions and lifecycle workflows.<br><br>Ensure timely resolution or escalation in accordance with SLAs, with proactive customer communication throughout.<br><br>Technical Support &amp; Troubleshooting<br><br>Apply technical skills to resolve Data Center and Connectivityrelated issues at the service desk level before escalation.<br><br>Perform initial analysis, diagnostics, and troubleshooting for DC and connectivity services.<br><br>Follow up on complex or escalated incidents to ensure closure and customer satisfaction.<br><br>Complaint &amp; Stakeholder Management<br><br>Analyze and resolve customer complaints in collaboration with internal teams, suppliers, and external stakeholders.<br><br>Maintain a professional, customercentric approach when handling escalations and difficult situations.<br><br>Knowledge Management &amp; Continuous Improvement<br><br>Maintain and continuously update knowledge of corporate services, operational processes, and supported technologies.<br><br>Utilize approved templates and procedures to ensure accurate data capture and consistent service delivery.<br><br>Identify gaps, inefficiencies, and improvement opportunities in service desk operations and contribute to process enhancement initiatives.<br><br>Reporting &amp; Communication<br><br>Develop and publish operational and performance reports using tools such as Power BI, PowerPoint, and dashboards.<br><br>Document incident summaries, resolutions, and procedural updates clearly and accurately.<br><br>Compliance &amp; Governance<br><br>Adhere to ITIL and ISO 20000 service management practices.<br><br>Comply with all organizational standards, policies, and procedures.<br><br>Provide oncall and remote support as required, including emergency response outside normal working hours.<br><br>Collaboration &amp; Relationship Management<br><br>Establish and maintain effective working relationships with internal teams, suppliers, and partner organizations through regular, constructive communication.<br><br>Work collaboratively across shifts and teams to ensure seamless service continuity.<br><br><strong>Qualifications &amp; Experience<br><br></strong>Education<br><br>Bachelor s degree in Computer Science, Information Technology, or a related discipline.<br><br><strong>Experience<br><br></strong>Minimum 8 years of experience providing L0-L1 / L2 service desk or NOC support in a global environment.<br><br>Experience in Data Center colocation and connectivity services is mandatory.<br><br>Experience supporting customers in Saudi Arabia or similar regional environments is an advantage.<br><br>Exposure to both DC and Connectivity service domains is strongly preferred.<br><br><strong>Certifications (Preferred / Required)<br><br></strong>ITIL Foundation<br><br>Certified Data Center Professional (CDCP) or Certified Data Center Facilities Operations Manager (CDFOM)<br><br>CompTIA Network+ and/or A+<br><br>Service Desk certifications (e.g., HDI / Certified Service Desk Analyst)<br><br>Networking certifications (e.g., Cisco, Juniper) - advantageous<br><br><strong>Required Skills &amp; Competencies<br><br></strong>Technical Skills<br><br>Strong working knowledge of ITSM tools for ticket creation and management.<br><br>Understanding of enterprise IT environments, Microsoft operating systems, productivity tools, and business applications.<br><br>Experience supporting Data Center and Connectivity services, including VDI environments.<br><br>Proficiency in reporting and documentation tools (Word, PowerPoint, Power BI, databases).<br><br>Customer Service &amp; Communication<br><br>Excellent verbal and written communication skills.<br><br>Strong customer service orientation with the ability to manage expectations professionally.<br><br>Superior phone, email, and electronic communication etiquette.<br><br>Problem Solving &amp; Time Management<br><br>Strong analytical and troubleshooting abilities.<br><br>Ability to handle multiple incidents simultaneously while prioritizing effectively.<br><br>Punctual, organized, and reliable across shift operations.<br><br>Interpersonal &amp; Teamwork Skills<br><br>Ability to work collaboratively in a fastpaced, 24x7 operational environment.<br><br>Strong interpersonal skills with the ability to build effective working relationships at all organizational levels.

<strong>About The Company<br><br></strong>Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications<br><br><strong> Sr. Manager – Sales <br><br></strong><strong> Regional role (Middle East) | </strong><strong>Location: Riyadh, Saudi Arabia<br><br></strong><strong>Role Overview<br><br></strong>We are seeking a seasoned Sales Leader with strong experience in Telecom SI services. The role will be responsible for driving business growth with telecom operators, managing strategic customer relationships, leading sales teams, and owning the end‑to‑end sales lifecycle, including commercial modelling and deal structuring.<br><br>The ideal candidate will have deep regional customer connects, strong commercial acumen, and the ability to translate complex telecom SI capabilities into compelling customer value propositions.<br><br><strong>Key Responsibilities<br><br></strong><strong>Sales &amp; Business Development<br><br></strong><ul><li>Drive revenue growth for TCTS services, including network integration, deployment, managed services, and transformation programs.</li><li>Own the complete sales lifecycle: lead identification, qualification, solutioning, proposal development, negotiation, and deal closure.</li><li>Build and execute account strategies for key telecom operator customers in the region.</li><li>Identify new opportunities within existing accounts through account mining and cross‑sell / up‑sell initiatives.<br><br></li></ul><strong>Customer &amp; Operator Engagement<br><br></strong><ul><li>Maintain strong CXO‑level relationships with telecom operators, MVNOs, and strategic partners in the region.</li><li>Act as the primary interface between customers and internal stakeholders (solutioning, delivery, finance, legal).</li><li>Represent the organization in customer meetings, RFP discussions, executive briefings, and negotiations.</li><li>Understand customer business priorities and align TCTS SI offerings to their transformation roadmaps.<br><br></li></ul><strong>Commercial &amp; Financial Ownership<br><br></strong><ul><li>Lead commercial modelling, including pricing strategies, cost structures, margin analysis, and business cases.</li><li>Own deal profitability and ensure adherence to financial and commercial governance.</li><li>Support RFP / tender responses with strong commercial inputs and risk assessment.</li><li>Drive contract negotiations in collaboration with legal and finance teams.<br><br></li></ul><strong>Team &amp; Stakeholder Management<br><br></strong><ul><li>Lead, mentor, and manage regional sales teams, ensuring target achievement and capability development.</li><li>Set clear sales targets, KPIs, and performance metrics for the team.</li><li>Work closely with pre‑sales, solution engineering, delivery, SCM, and finance teams to ensure seamless deal execution.</li><li>Provide market feedback to internal teams to support service enhancement and portfolio evolution.<br><br></li></ul><strong>Market &amp; Strategy<br><br></strong><ul><li>Track market trends in telecom networks, system integration, 4G/5G, cloud, and managed services.</li><li>Contribute to regional go‑to‑market strategies and annual operating plans.</li><li>Support strategic partnerships and alliances relevant to TCTS service growth.<br><br></li></ul><strong>Key Skills &amp; Competencies<br><br></strong><ul><li>Strong understanding of Telecom System Integration services (Network Integration, Deployment, Managed Services, Transformation).</li><li>Proven expertise in sales lifecycle management for complex telecom solutions.</li><li>Excellent commercial modelling and financial analysis skills.</li><li>Strong customer relationship management and negotiation capabilities.</li><li>Experience managing large, multi‑country operator accounts.</li><li>Leadership skills with the ability to manage and scale sales teams.</li><li>Strong communication, presentation, and stakeholder management skills.<br><br></li></ul><strong>Qualifications &amp; Experience<br><br></strong><ul><li>Bachelor’s degree in engineering, Telecommunications, Business, or a related field.</li><li>MBA or equivalent qualification preferred.</li><li>12–18+ years of experience in telecom sales / system integration sales, with significant exposure to operator accounts.</li><li>Proven track record of closing large, complex telecom SI deals.</li><li>Prior experience working sales or selling telecom SI service portfolios is highly desirable.</li></ul>

<p>Network Operations Center (NOC) Engineer - Level 1 (L1) Domain: Data Centers &amp; Connectivity Infrastructure Role Purpose The NOC L1 Engineer is responsible for 24x7 monitoring, incident detection, basic troubleshooting, and escalation support for Data Center and Connectivity infrastructure. The role focuses on realtime surveillance, ticket management, coordination with stakeholders, and operational reporting to ensure service availability and SLA compliance. Key Responsibilities Monitoring &amp; Surveillance Monitor infrastructure health and alarms through DCIM systems (Data Centers) and NMS/OSS platforms (Connectivity). Perform continuous surveillance of network elements including SubSea NMS, IPOPs, IX, OTN, and related systems. Identify faults, anomalies, and service degradations proactively. Incident &amp; Trouble Ticket Management Create, assign, dispatch, and track trouble tickets based on alarms and fault notifications. Ensure incidents are logged accurately with proper classification and priority. Escalate issues to L2/L3 teams as per defined escalation matrices and SLAs. Troubleshooting &amp; Fault Management Conduct initial troubleshooting, fault isolation, and remote fault management based on available tools and procedures. Support equipment failure investigations using NMS data and dashboards. Coordination &amp; Communication Liaise with internal teams, service providers, vendors, international carriers, and consortium NOCs as required. Provide timely updates to stakeholders during incidents and follow established communication protocols. Reporting &amp; Documentation Prepare and maintain reports on Trouble Tickets, Root Cause Analysis (RCA), fault trends, and operational dashboards. Ensure accurate documentation of incidents, actions taken, and resolutions. Required Skills &amp; Qualifications Basic understanding of Data Center infrastructure and/or Telecom Connectivity networks. Familiarity with DCIM, NMS, and OSS systems. Hands-on in Ciena 6200 (MCP) Knowledge of ticketing systems and incident management processes. Strong monitoring, analytical, and communication skills. Willingness to work in 24x7 shift operations.</p><p><strong>Desired Candidate Profile</strong></p><p>Basic understanding of Data Center infrastructure and/or Telecom Connectivity networks. Familiarity with DCIM, NMS, and OSS systems. Hands-on in Ciena 6200 (MCP) Knowledge of ticketing systems and incident management processes. Strong monitoring, analytical, and communication skills. Willingness to work in 24x7 shift operations.</p>

<p>Network Operations Center (NOC) Engineer - Level 1 (L1)</p><p>Domain: Data Centers &amp; Connectivity Infrastructure</p><p><b><br></b></p><p><b>Role Purpose</b></p><p>The NOC L1 Engineer is responsible for 24x7 monitoring, incident detection, basic troubleshooting, and escalation support for Data Center and Connectivity infrastructure. The role focuses on realtime surveillance, ticket management, coordination with stakeholders, and operational reporting to ensure service availability and SLA compliance.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>Monitoring &amp; Surveillance</p><ul><li>Monitor infrastructure health and alarms through DCIM systems (Data Centers) and NMS/OSS platforms (Connectivity).</li><li>Perform continuous surveillance of network elements including SubSea NMS, IPOPs, IX, OTN, and related systems.</li><li>Identify faults, anomalies, and service degradations proactively.</li></ul><p>Incident &amp; Trouble Ticket Management</p><ul><li>Create, assign, dispatch, and track trouble tickets based on alarms and fault notifications.</li><li>Ensure incidents are logged accurately with proper classification and priority.</li><li>Escalate issues to L2/L3 teams as per defined escalation matrices and SLAs.</li></ul><p>Troubleshooting &amp; Fault Management</p><ul><li>Conduct initial troubleshooting, fault isolation, and remote fault management based on available tools and procedures.</li><li>Support equipment failure investigations using NMS data and dashboards.</li></ul><p>Coordination &amp; Communication</p><ul><li>Liaise with internal teams, service providers, vendors, international carriers, and consortium NOCs as required.</li><li>Provide timely updates to stakeholders during incidents and follow established communication protocols.</li></ul><p>Reporting &amp; Documentation</p><ul><li>Prepare and maintain reports on Trouble Tickets, Root Cause Analysis (RCA), fault trends, and operational dashboards.</li><li>Ensure accurate documentation of incidents, actions taken, and resolutions.</li></ul><p><b><br></b></p><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Basic understanding of Data Center infrastructure and/or Telecom Connectivity networks.</li><li>Familiarity with DCIM, NMS, and OSS systems.</li><li>Hands-on in Ciena 6200 (MCP)</li><li>Knowledge of ticketing systems and incident management processes.</li><li>Strong monitoring, analytical, and communication skills.</li><li>Willingness to work in 24x7 shift operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Basic understanding of Data Center infrastructure and/or Telecom Connectivity networks.</li><li>Familiarity with DCIM, NMS, and OSS systems.</li><li>Hands-on in Ciena 6200 (MCP)</li><li>Knowledge of ticketing systems and incident management processes.</li><li>Strong monitoring, analytical, and communication skills.</li><li>Willingness to work in 24x7 shift operations.</li></ul>

<p>Job Description Service Support / Service Desk / NOC Agent Function: Service Operations &amp; Network Operations Center (NOC) Industry: Data Center Colocation &amp; Connectivity Services Role Purpose The Service Support / NOC Agent is responsible for providing firstline (L0-L1 and partial L2) operational and technical support to customers and internal stakeholders. The role ensures efficient incident, problem, complaint, and service request management in compliance with ITIL and ISO 20000 standards, while maintaining high service availability and customer satisfaction. Key Responsibilities Incident, Request &amp; Case Management Receive and respond to inbound customer cases via phone, email, and electronic platforms for: Incident Management Service Requests Complaint Management Problem Management Service Level Management Log, categorize, prioritize, and document all cases accurately in the Service Desk / ITSM platform. Track incidents and requests from identification through resolution in line with severity definitions and lifecycle workflows. Ensure timely resolution or escalation in accordance with SLAs, with proactive customer communication throughout. Technical Support &amp; Troubleshooting Apply technical skills to resolve Data Center and Connectivityrelated issues at the service desk level before escalation. Perform initial analysis, diagnostics, and troubleshooting for DC and connectivity services. Follow up on complex or escalated incidents to ensure closure and customer satisfaction. Complaint &amp; Stakeholder Management Analyze and resolve customer complaints in collaboration with internal teams, suppliers, and external stakeholders. Maintain a professional, customercentric approach when handling escalations and difficult situations. Knowledge Management &amp; Continuous Improvement Maintain and continuously update knowledge of corporate services, operational processes, and supported technologies. Utilize approved templates and procedures to ensure accurate data capture and consistent service delivery. Identify gaps, inefficiencies, and improvement opportunities in service desk operations and contribute to process enhancement initiatives. Reporting &amp; Communication Develop and publish operational and performance reports using tools such as Power BI, PowerPoint, and dashboards. Document incident summaries, resolutions, and procedural updates clearly and accurately. Compliance &amp; Governance Adhere to ITIL and ISO 20000 service management practices. Comply with all organizational standards, policies, and procedures. Provide oncall and remote support as required, including emergency response outside normal working hours. Collaboration &amp; Relationship Management Establish and maintain effective working relationships with internal teams, suppliers, and partner organizations through regular, constructive communication. Work collaboratively across shifts and teams to ensure seamless service continuity.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications &amp; Experience</h4><ul><li>Education Bachelor s degree in Computer Science, Information Technology, or a related discipline.</li><li>Experience Minimum 8 years of experience providing L0-L1 / L2 service desk or NOC support in a global environment.</li><li>Experience in Data Center colocation and connectivity services is mandatory.</li><li>Experience supporting customers in Saudi Arabia or similar regional environments is an advantage.</li><li>Exposure to both DC and Connectivity service domains is strongly preferred.</li></ul><h4>Certifications (Preferred / Required)</h4><ul><li>ITIL Foundation Certified</li><li>Data Center Professional (CDCP) or Certified Data Center Facilities Operations Manager (CDFOM)</li><li>CompTIA Network+ and/or A+</li><li>Service Desk certifications (e.g., HDI / Certified Service Desk Analyst)</li><li>Networking certifications (e.g., Cisco, Juniper) - advantageous</li></ul><h4>Required Skills &amp; Competencies</h4><ul><li>Technical Skills Strong working knowledge of ITSM tools for ticket creation and management.</li><li>Understanding of enterprise IT environments, Microsoft operating systems, productivity tools, and business applications.</li><li>Experience supporting Data Center and Connectivity services, including VDI environments.</li><li>Proficiency in reporting and documentation tools (Word, PowerPoint, Power BI, databases).</li><li>Customer Service &amp; Communication Excellent verbal and written communication skills.</li><li>Strong customer service orientation with the ability to manage expectations professionally.</li><li>Superior phone, email, and electronic communication etiquette.</li><li>Problem Solving &amp; Time Management Strong analytical and troubleshooting abilities.</li><li>Ability to handle multiple incidents simultaneously while prioritizing effectively.</li><li>Punctual, organized, and reliable across shift operations.</li><li>Interpersonal &amp; Teamwork Skills Ability to work collaboratively in a fastpaced, 24x7 operational environment.</li><li>Strong interpersonal skills with the ability to build effective working relationships at all organizational levels.</li></ul>

<p>Domain: Data Centers &amp; Connectivity Infrastructure Role Purpose The NOC L1 Engineer is responsible for 24x7 monitoring, incident detection, basic troubleshooting, and escalation support for Data Center and Connectivity infrastructure. The role focuses on realtime surveillance, ticket management, coordination with stakeholders, and operational reporting to ensure service availability and SLA compliance. Key Responsibilities Monitoring &amp; Surveillance Monitor infrastructure health and alarms through DCIM systems (Data Centers) and NMS/OSS platforms (Connectivity). Perform continuous surveillance of network elements including SubSea NMS, IPOPs, IX, OTN, and related systems. Identify faults, anomalies, and service degradations proactively. Incident &amp; Trouble Ticket Management Create, assign, dispatch, and track trouble tickets based on alarms and fault notifications. Ensure incidents are logged accurately with proper classification and priority. Escalate issues to L2/L3 teams as per defined escalation matrices and SLAs. Troubleshooting &amp; Fault Management Conduct initial troubleshooting, fault isolation, and remote fault management based on available tools and procedures. Support equipment failure investigations using NMS data and dashboards. Coordination &amp; Communication Liaise with internal teams, service providers, vendors, international carriers, and consortium NOCs as required. Provide timely updates to stakeholders during incidents and follow established communication protocols. Reporting &amp; Documentation Prepare and maintain reports on Trouble Tickets, Root Cause Analysis (RCA), fault trends, and operational dashboards. Ensure accurate documentation of incidents, actions taken, and resolutions.</p><p><strong>Desired Candidate Profile</strong></p><p>Required Skills &amp; Qualifications Basic understanding of Data Center infrastructure and/or Telecom Connectivity networks. Familiarity with DCIM, NMS, and OSS systems. Hands-on in Ciena 6200 (MCP) Knowledge of ticketing systems and incident management processes. Strong monitoring, analytical, and communication skills. Willingness to work in 24x7 shift operations.</p>

<p> <b> A&gt;<u> Position Summary(Key Objectives/Purpose of the Job)* </u> </b> </p> <p>Technical Support Engineer </p> <p>1 Customer Front Line for Trouble Reporting </p> <p>2 Trouble Ticket Assignment to different technical teams </p> <p>3 Escalation Management </p> <p>4 MPLS Basic Troubleshooting and Fault isolation</p> <p> <b>B&gt;<u> Major Resposibilities.</u> </b> </p> <p>1&gt;To be the First Point of contact for customers from technical Perspective &amp; identification of the technical problem</p> <p>2&gt; Maintaining Optimum productivity as per set Standards.</p> <p>3&gt;Maintaining optimum Quality as per set Standards.</p> <p>4&gt;Handling all TSC Emails and ensuring that the targets are adhered.</p> <p>5&gt;Handling escalation and customer queries</p> <p> <b> C&gt;<u>Key Performance Indicators</u> </b> </p> <p>1&gt;Task wise Performance assessment (Qualitative 25 % + Quantitative 25%) </p> <p>2&gt;Test Scores</p> <p>3&gt;Less than 3 individual qualified escalations received from ops teams and initiatives taken + appreciation from Internal team and customer</p> <p>4&gt; CSAT / Transaction Feedback / Dipstick Survey</p> <p>5&gt; Team Performance </p> <p>6&gt; Absenteeism </p> <p> <b> D&gt;<u> Qualification Necessary requirement</u> </b> </p> <p>1&gt;Graduation in Electronics and Telecom/Computer Engg </p> <p>2&gt;Ability to use e-mail, internet, Word and other software s</p> <p>3&gt;Fluent in English and a second foreign language is an asset.</p> <p>4&gt;Exposure to ISP Operations preferred</p> <p>5&gt;Any other certification is preferred</p> <p>6&gt;MPLS/IP Routing and protocol</p> <p> <b>E&gt; <u>Experience Necessary requirement</u> </b> </p> <p>1-3 years of experience in below areas</p> <p>1&gt; Experience in customer Front Line for Trouble Reporting</p> <p>2&gt; Experience in MPLS Basic Troubleshooting and Fault isolation</p> <p>3&gt;Experience in Handling Escalations and working in Shifts.</p> <p> <b>F&gt; <u>Skill Requirements(Top 5) - Include Skills requirement in Domain, Leadership and Behavioral</u> </b> </p> <p> <b>Domain</b> </p> <p>1&gt;Excellent listening skills and very good communication skills </p> <p>2&gt;Good Analytical Skills</p> <p>3&gt;Very good aptitude for problem solving</p> <p> <b>Leadership </b> </p> <p>1&gt;Good customer handling capabilities </p> <p>2&gt;Able to work under pressure and shifts</p> <p> <b>Behavioral </b> </p> <p>1&gt;Good interpersonal skills </p>