Masimo jobs

<p>The Sales Operations and Logistics Specialist is responsible for enabling the commercial success of the international sales organization across the Gulf region. This role drives operational excellence by delivering actionable insights, optimizing operational and logistic processes, and ensuring effective utilization of SF systems and sales tools. The role partners closely with Gulf regional sales leadership and with Finance, Legal, Export and Logistics teams to support strategic planning, forecasting, performance tracking, and execution of commercial initiatives across Gulf markets to achieve revenue objectives. Duties &amp; Responsibilities:</p><ul><li>Provide operational and analytical support to sales teams across the Gulf region.</li><li>Develop and deliver sales performance reports, dashboards, and insights to support decision-making.</li><li>Lead SF optimization initiatives to enhance pipeline visibility, data accuracy, and sales efficiency.</li><li>Automate reporting and sales processes to improve productivity and scalability.</li><li>Coordinate and prepare regional business reviews in collaboration with FP&amp;A and Finance teams.</li><li>Deliver insights and commentary on key opportunities, large deals, and contract performance.</li><li>Support regional sales planning and forecasting processes with accurate and timely data.</li><li>Analyze market and sales trends across Gulf region to identify growth opportunities and risks.</li><li>Support the definition and tracking of sales quotas across markets.</li><li>Work on timely receiving of POs from distributors, and processing with Dist. Intl to get SO.</li><li>Work with Regulatory and Finance teams to release SO.</li><li>Work with Export teams on product allocation taking into consideration approved shelf life and country of origin.</li><li>Work with Export teams to apply special instructions related to Incoterms and any data loggers requirements.</li><li>Ensure shipments are either picked up or delivered to end users against POD depending on business model to guarantee proper revenue recognition.</li><li>Work on consignment stocks to manage inventory and shelf-life issues.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Supply Chain, Logistics, Finance, or a related field. 3 5 years of relevant experience in sales operations, commercial operations, order management, logistics, or a similar role, preferably within the medical device, healthcare, or multinational environment. Strong experience with Salesforce (SF) or similar CRM systems, including pipeline management, data accuracy, reporting, and dashboard development. Strong analytical skills with the ability to interpret sales data, identify trends, and provide actionable business insights. Advanced proficiency in Microsoft Excel and PowerPoint; experience with reporting and data visualization tools is an advantage. Good understanding of order-to-cash processes, including purchase orders, sales orders, product allocation, shipment coordination, proof of delivery, and revenue recognition requirements. Working knowledge of logistics and export processes, including Incoterms, country-of-origin requirements, shelf-life considerations, and shipment documentation. Experience working with distributors and cross-functional teams such as Sales, Finance, FP&amp;A, Regulatory, Legal, Export, and Logistics. Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced regional environment. Excellent communication and stakeholder-management skills, with the ability to work effectively across different Gulf markets and functions. High attention to detail, strong problem-solving skills, and a proactive, continuous-improvement mindset. Fluency in Arabic and English is required.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>The Sales Operations and Logistics Specialist is responsible for enabling the commercial success of the international sales organization across the Gulf region. This role drives operational excellence by delivering actionable insights, optimizing operational and logistic processes, and ensuring effective utilization of SF systems and sales tools.</span></span><br><br><span><span>The role partners closely with Gulf regional sales leadership and with Finance, Legal, Export and Logistics teams to support strategic planning, forecasting, performance tracking, and execution of commercial initiatives across Gulf markets to achieve revenue objectives.</span></span><br><br><span><span><strong><u>Duties &amp; Responsibilities:</u></strong></span></span></p><br><br><ul><li><p><span><span>Provide operational and analytical support to sales teams across the Gulf region.</span></span></p><br></li></ul><br><ul><li><p><span><span>Develop and deliver sales performance reports, dashboards, and insights to support decision-making.</span></span></p><br></li></ul><br><ul><li><p><span><span>Lead SF optimization initiatives to enhance pipeline visibility, data accuracy, and sales efficiency.</span></span></p><br></li></ul><br><ul><li><p><span><span>Automate reporting and sales processes to improve productivity and scalability.</span></span></p><br></li></ul><br><ul><li><p><span><span>Coordinate and prepare regional business reviews in collaboration with FP&amp;A and Finance teams.</span></span></p><br></li></ul><br><ul><li><p><span><span>Deliver insights and commentary on key opportunities, large deals, and contract performance.</span></span></p><br></li></ul><br><ul><li><p><span><span>Support regional sales planning and forecasting processes with accurate and timely data.</span></span></p><br></li></ul><br><ul><li><p></p></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Summary&nbsp;</strong></p><br> <p>The primary responsibility of this role is to manage customer orders from receipt of purchase order through to pick and&nbsp;pack, ensuring daily execution of all orders that are received by midday are ready to ship to the customer for next day delivery (major metro locations). Other office duties include stock organisation responsibilities. The Customer Service Specialist assists our clients with product orders, order tracking and stock management. The Customer Service Specialist works closely in a team environment with other team members and the Customer Service Manager. Other duties may be assigned and prioritised by the Country Manager ANZ.&nbsp;</p><br> <p>This position demands a driven, high-energy, dedicated team player who can work well under pressure, catch on quickly and someone who is adaptable to change but can also stick to a routine with superb time management skills. Excellent communication skills (written and verbal) and a high level of attention to detail are imperative skills.</p><br> <p><strong>Responsibilities</strong></p><br> <p><strong>1. Customer Service</strong></p><br> <ol> <li><strong>Order Entry</strong></li> </ol> <ul> <li>Enter Purchase Orders (PO) into the Expandable ERP system</li> <li>Receive and log customer orders received by fax and email</li> <li>Check prices on all POs match System, Contract or Quote prices</li> <li>Check all details on customer orders including address, special requests, part numbers, part descriptions, quantities are correct on order entry into ERP</li> <li>Resolve incorrect or incomplete orders by immediate and direct communication with customers and / or the salesperson</li> <li>Advise customers by phone and email on delayed order status orders every day</li> <li>Liaise with OUS (Neuchatel) for all orders on credit hold, ensuring nil stock is released without Finance Team approval</li> <li>Getting approval for Return for Credit enquiries and completing the return to stock once items received <ol> <li><strong>Customer Enquiries</strong></li> </ol></li> </ul> <ul> <li>Resolve customer complaints and enquiries as required</li> <li>Respond to customer queries on pricing, proof of delivery (POD)s, shipment tracking, customer invoices, etc</li> <li>Manage customer questions or concerns regarding order status or other related issues.</li> <li>Completing the New Customer Application Request in Salesforce and creating New Billing and Shipping Addresses in Expandables</li> <li>Follow up with customers on request for amended Orders and Payments of Pro-Forma invoices for Prepaid accounts</li> </ul> <p><strong>2.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Logistics</strong></p><br> <p><strong>2.1.&nbsp; &nbsp; &nbsp; &nbsp; Inventory Control</strong></p><br> <ul> <li>Assist with stocktaking and stock management</li> <li>Assist with physical inventory counts if required, including: <ul> <li>Full stock take, annually (all Part Numbers)</li> <li>Adhoc Cycle Count</li> </ul></li> </ul> <p>2.2.&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<strong>Supporting Logistics as required</strong>&nbsp;</p><br> <p><strong>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Office Administration</strong></p><br> <ul> <li>All Customer Service team members prioritize answering of phones and rapid response to all customer queries</li> <li>Manning ANZ mailbox to ensure no orders or enquiries are missed</li> <li>Uploading Invoices into Coupa and Completing New Supplier Requests.</li> <li>Processing Product Request for Sales and Clinical Team ( Eval and Demo Orders)</li> <li>Updating the Customer Complaint Log as enquiries arises</li> <li>Prompt filing of all Customer Purchase Orders</li> <li>Completing the Request for return of Evaluation Devices.</li> <li>Assist with office administration tasks as requested by Customer Service Manager</li> </ul> <p><strong>Requirements</strong></p><br> <ul> <li>Minimum two (2) years customer service experience</li> <li>Experienced complex order entry and ERP skills</li> <li>Proficient computer skills: data entry, Outlook, MS Word, Excel</li> <li>Punctual, results oriented, a self-starter, can wear many hats, has experience in busy work environments</li> <li>Organized, detail oriented, excellent problems solving skills and ability to work independently</li> <li>Trustworthy and professional</li> </ul> <p><strong>Preferred Qualifications:&nbsp;</strong></p><br> <ul> <li>Familiarity with medical devices</li> <li>Experienced order entry and ERP skills&nbsp;</li> </ul> <p><strong><u>Education:</u>&nbsp;</strong></p><br> <p>Bachelor degree preferred in Business Administration</p><br> <p><strong><u>Physical requirements/Work Environment&nbsp;</u>&nbsp;</strong></p><br> <p>NA&nbsp;</p><br> <br> <br> <br> <br><br> <span>Same Posting Description for Internal and External Candidates</span> <br> <br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About the Role</h3> <p >Masimo is seeking a <strong >Clinical Sales Specialist</strong> to join its team in <strong >Riyadh, Saudi Arabia</strong>. This <strong >full-time</strong> role is responsible for driving sales and clinical adoption of Masimo products within an assigned territory, focusing on achieving revenue goals and expanding market presence. The specialist will leverage clinical expertise to position Masimo technologies as essential patient monitoring solutions in various healthcare settings.</p> <h3 >Key Responsibilities</h3> <ul > <li >Collaborate with the Area Manager to develop business plans aimed at achieving company revenue goals.</li> <li >Analyze the competitive marketplace and industry trends to formulate effective business strategies for revenue generation.</li> <li >Develop and maintain solid, trusting relationships with major key clients.</li> <li >Address and resolve key client issues and complaints promptly.</li> <li >Cultivate a comprehensive understanding of key account needs and anticipate changes or improvements.</li> <li >Manage communications between key clients and internal teams.</li> <li >Oversee the account team assigned to each client.</li> <li >Negotiate contracts with clients and establish clear timelines for performance.</li> <li >Analyze client data to enhance customer relationship management.</li> <li >Expand existing client relationships and acquire new clients.</li> <li >Utilize *********** for thorough documentation of all field and customer interactions and activities.</li> <li >Manage expenses effectively to remain within allocated budgets for all required activities.</li> </ul> <h3 >Product and Market Strategy</h3> <ul > <li >Achieve assigned quotas for sales and contracts for all Masimo products within the designated territory, growing the installed base.</li> <li >Engage in the full sales cycle for accounts, including qualification, demonstration, clinical evaluation, and closure, by planning and executing account strategies.</li> <li >Serve as an expert in pulse oximetry, pulse CO-Oximetry, brain function monitoring, regional oximetry, and capnography.</li> <li >Position Masimo SET as the standard for pulse oximetry and Masimo Rainbow as the preferred choice for pulse CO-Oximetry.</li> <li >Promote the ROOT innovation platform and related parameters as essential bedside solutions in the OR, ICU, and throughout the hospital.</li> <li >Partner with OEM sales staff to provide key clinical education and support for whole-house conversions at key accounts.</li> <li >Convince customers using competitive multiparametric monitors to upgrade their installed base to Masimo SpO2 technology, securing long-term contracts.</li> <li >Develop and maintain strong relationships with key opinion leaders and clinical bodies in the territory (*, Anesthesia, ICU, Neonatology, ER) to ensure Masimo technologies are present in academic programs and local protocols.</li> <li >Participate in programs designed to build and maintain end-user awareness, such as trade shows and regional symposiums.</li> <li >Provide sales and marketing input to the Region and Distribution Manager regarding clinical market trends, competitive activity, and product needs.</li> <li >Participate in administrative, tender, and clinical education efforts for Group Purchasing and Ministry initiatives, as well as for all public and private hospital opportunities.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Bachelor’s Degree in a Medical or Clinical background.</li> <li >Minimum of <strong >5 years of experience</strong> in direct critical care, NICU, PICU, *, and emergency medical systems (EMS), with neo-natal and pediatrics experience being highly advantageous.</li> <li >Proven sales track record, with <strong >five or more years</strong> of medical device sales and clinical experience with Patient Monitoring systems, is highly advantageous.</li> </ul> <h3 >Required Skills and Attributes</h3> <ul > <li >Ability to communicate value-based solutions effectively, including during education and training in competitive, strategy-intensive markets within healthcare.</li> <li >Demonstrated conceptual, analytical, problem-solving, and organizational skills.</li> <li >Fluent verbal and written English communication skills are required, with superior communication abilities including leading group presentations.</li> <li >Results-oriented with a positive attitude and a sense of urgency to achieve objectives.</li> <li >Experience working with OEM and distributor sales forces.</li> <li >Experience engaging with C-level customers.</li> <li >Comfortable in high-visibility situations and exhibits strong self-confidence.</li> <li >Demonstrated self-starter; a hands-on individual dedicated to task completion with minimal support and direction.</li> <li >Advanced software, presentation, and project management skills.</li> <li >Experience working in both large structured and small entrepreneurial organizations, with sensitivity to start-up constraints and adaptability to new environments.</li> <li >Direct selling experience in competitive, strategy-intensive markets.</li> </ul> <h3 >Work Environment and Travel</h3> <p >This is a <strong >full-time</strong> position based in <strong >Riyadh, Saudi Arabia</strong>. The role requires the ability and willingness to travel as needed to support business objectives and client engagements across the assigned territory.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>