وظائف استيراد وتصدير - الرياض السعودية

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>This is a full-time, on-site position located in Dammam for a Customs Clearance &amp; Customer Service Specialist.</p><p><br></p><p>We are looking for a candidate with hands-on experience in customs clearance who is also highly skilled in direct customer communication and follow-up.</p><p><br></p><p>The successful candidate will be responsible for managing the customs clearance process from the moment a customer sends a request until the shipment is fully cleared and the process is completed.</p><p><br></p><p>Key Responsibilities</p><p><br></p><ul><li>Receive and review customers' customs clearance requests and documents primarily through email.</li><li>Communicate directly with customers throughout the entire clearance process.</li><li>Prepare and process customs clearance transactions and ensure all required documents are complete and accurate.</li><li>Coordinate with customs authorities, customs platforms, shipping lines, agents, and other relevant parties.</li><li>Follow up continuously on the status of each shipment and customs transaction.</li><li>Provide customers with regular and timely updates by email regarding shipment and clearance status.</li><li>Proactively inform customers of any missing documents, issues, delays, customs requirements, or additional actions required.</li><li>Respond professionally and promptly to customer inquiries and requests.</li><li>Follow up on customs declarations, payments, inspections, releases, and any other requirements until final clearance.</li><li>Handle clearance delays and problems and communicate the situation and proposed solutions clearly to the customer.</li><li>Maintain accurate records and ensure that all customer communications and clearance activities are properly documented.</li><li>Manage multiple customers and shipments simultaneously while meeting required timelines.</li></ul><p><br></p><p>Important – Customer Communication Requirement</p><p>This is not a back-office customs clearance position.</p><p><br></p><p>The candidate must be comfortable dealing directly with customers on a daily basis and must be able to communicate clearly and professionally throughout the clearance process.</p><p><br></p><p>The candidate is expected to:</p><ul><li>Receive customer requests by email.</li><li>Understand the customer's requirements.</li><li>Take the necessary action with customs and related parties.</li><li>Follow up on the transaction.</li><li>Keep the customer updated without waiting for the customer to ask.</li><li>Explain delays, requirements, and issues clearly.</li><li>Continue communicating with the customer until the shipment is successfully cleared.</li></ul><p><br></p><p>Strong email communication, customer handling, follow-up, and problem-solving skills are essential for this position.</p><p><br></p><p>What We Are Looking For</p><p><br></p><p>The ideal candidate is someone who can handle the customs clearance process independently while keeping the customer informed at every stage.</p><p><br></p><p>If you are experienced in customs clearance but prefer a role with little or no direct customer communication, this position may not be suitable for you.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Qualifications</p><p><br></p><ul><li>Proven experience in Customs Clearance / Customs Brokerage.</li><li>Good understanding of customs clearance procedures for Import and Export shipments.</li><li>Good knowledge of H.S. Codes and customs classification.</li><li>Strong knowledge of customs documentation and clearance requirements.</li><li>Excellent written and verbal communication skills.</li><li>Strong professional email communication skills.</li><li>Proven ability to deal directly with customers and provide clear, timely updates.</li><li>Strong follow-up and coordination skills.</li><li>Ability to manage multiple shipments and customers simultaneously.</li><li>Good problem-solving and decision-making skills.</li><li>Attention to detail and strong organizational skills.</li><li>Ability to work under pressure and meet clearance deadlines.</li><li>Experience with customs clearance systems and relevant logistics software is preferred.</li><li>Bachelor's degree in International Trade, Logistics, Supply Chain Management, or a related field is advantageous.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br></p><p><b>Responsibilities:</b></p><ol><li>Develop effective sales strategies that align with market needs, contributing to increased sales and achieving monthly targets.</li><li>Engage with potential clients and present promotional offers for food products, enhancing sales opportunities and ensuring customer satisfaction.</li><li>Conduct market research to understand trends and needs, aiding in the improvement of sales and marketing strategies.</li><li>Provide post-sale technical support to clients, ensuring their satisfaction and fostering long-term relationships.</li><li>Monitor sales performance and analyze data to identify areas for improvement, assisting in informed decision-making.</li><li>Collaborate with marketing teams to develop effective promotional campaigns, increasing brand awareness and boosting sales.</li><li>Prepare regular reports on sales activities and outcomes, helping management assess performance and refine future strategies.</li><li>Participate in trade shows and industry events to represent the company and enhance product visibility.</li><li>Build strong relationships with current and potential clients, contributing to a robust network and increasing collaboration opportunities.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Effective communication skills for building strong client relationships.</li><li>Ability to analyze data to identify market trends and opportunities.</li><li>Negotiation skills to secure the best deals for clients and the company.</li><li>Familiarity with digital and traditional marketing to enhance product visibility.</li><li>Time management skills to achieve defined objectives efficiently.</li><li>Problem-solving skills to address any challenges clients may face.</li><li>Knowledge of food products and their characteristics to provide accurate information to clients.</li></ul></div>