DevOps Engineer Jobs - Al Ahsa Saudi

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">TestCrew | Quality Engineering &amp; Software Testing is seeking an <strong style="font-weight:700;">ITSM Engineer Jira Service Management</strong> to join our team in Al-Ahsa, Eastern region. This full-time, onsite role is designed for professionals with 0-1 years of experience, focusing on supporting a large-scale enterprise environment. The successful candidate will apply practical experience in ITSM processes, service operations, incident and change management, and ITIL best practices to ensure efficient IT service delivery.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Manage and support ITSM processes, including Incident, Problem, Change, Request, and Service Level Management.</li> <li style="margin:0 0 6px;">Monitor and ensure adherence to ITIL best practices and organizational service management standards.</li> <li style="margin:0 0 6px;">Handle incident resolution, service requests, and escalations within agreed SLAs.</li> <li style="margin:0 0 6px;">Coordinate change management activities, including impact assessment, approvals, and implementation.</li> <li style="margin:0 0 6px;">Analyze recurring incidents and collaborate with technical teams to identify root causes and implement preventive measures.</li> <li style="margin:0 0 6px;">Prepare service reports, dashboards, and KPI metrics for stakeholders.</li> <li style="margin:0 0 6px;">Support service reviews, audits, and continuous service improvement initiatives.</li> <li style="margin:0 0 6px;">Maintain accurate documentation for ITSM processes, procedures, and knowledge base articles.</li> <li style="margin:0 0 6px;">Collaborate with infrastructure, application, and support teams to improve service quality and operational efficiency.</li> <li style="margin:0 0 6px;">Participate in major incident management and post-incident review activities.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Strong understanding of the ITIL framework and ITSM best practices.</li> <li style="margin:0 0 6px;">Hands-on experience with one or more ITSM platforms such as ServiceNow, BMC Remedy, ManageEngine ServiceDesk Plus, <strong style="font-weight:700;">Jira Service Management</strong>, Ivanti, or equivalent.</li> <li style="margin:0 0 6px;">Experience managing incidents, problems, changes, requests, and SLAs.</li> <li style="margin:0 0 6px;">Strong analytical, troubleshooting, and problem-solving skills.</li> <li style="margin:0 0 6px;">Excellent communication and stakeholder management skills.</li> <li style="margin:0 0 6px;">Ability to work effectively in a fast-paced enterprise environment.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Preferred Qualifications</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Experience working in government, enterprise, or large-scale IT environments.</li> <li style="margin:0 0 6px;">Knowledge of service reporting, KPI monitoring, and continual service improvement (CSI).</li> <li style="margin:0 0 6px;">Familiarity with IT operations, infrastructure, cloud services, or DevOps environments is an advantage.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This role is based onsite at our office in Al-Ahsa. The ITSM Engineer will collaborate closely with cross-functional teams, including infrastructure, application, and support teams, to enhance service quality and operational efficiency within a dynamic enterprise setting.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application</h3> <p style="margin:0 0 12px; ************;">We invite qualified candidates to apply for this position and contribute to our commitment to quality engineering and software testing.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Duties and Responsibilities </strong></p><ul><li><p>Ensure compliance, ethics and formal process of purchasing activities., as per purchase procedure,(materials, subcontract &amp; services, as required). </p></li><li><p>Process / review purchase requisitions / orders within purchasing authority </p></li><li><p>Ensure timely process PR., PO’s , expedite delivery and ensure to deliver the materials / services to site as scheduled without any fail. </p></li><li><p>Invite, assess, and award/recommend supplier tenders, bids, quotations, and proposals. </p></li><li><p>Establish and negotiate contract terms and conditions, and maintain supplier relationships </p></li><li><p>Prepare prices comparison sheets, evaluate offer, obtain approvals from management </p></li><li><p>Work with internal, external stakeholders and departments to determine procurement needs, quality, and delivery requirements. </p></li><li><p>Maintain, evaluate and update list of suppliers and their qualifications, delivery times, spend management and potential future development </p></li><li><p>Estimating and establishing cost parameters and budgets for purchases </p></li><li><p>Maintain accurate records / data’s of purchases, pricing, submit purchase reports, Trackers /schedules and KPI’s as required. </p></li><li><p>Making professional decisions in a fast-paced environment </p></li><li><p>Review and analyze all vendors/suppliers, supply, and price options, resolve payment issues / disputes with supplier or material defects </p></li><li><p>Develops plans for purchasing equipment, rentals, services and supplies </p></li><li><p>Negotiate with supplier and sub- contractors for best prices, payment terms , quality and secure best deal </p></li><li><p>Exposure to global sourcing , effective procurement with various cultures </p></li><li><p>Create and maintain inventory of all incoming and current supplies </p></li><li><p>Proactively working with team members and Procurement Manager to complete duties as needed Assist in the development of specifications for equipment, materials, and services to be purchased Administer contract performance, including delivery, receipt, warranty, damages &amp; insurance. Reconcile or resolve value discrepancies. </p></li><li><p>Comply with and maintain knowledge of applicable rules, legislation, regulations, standards, and best practice </p></li><li><p>Address staffing resource needs, train and supervise purchasing staffs /clerks </p></li><li><p>Understanding warehousing procedure and inventory computer systems </p></li><li><p>Creating shipping/delivery, documentations, routes and schedules </p></li><li><p>Supply chain management / logistic support and tracking of all International,&amp; local in bound / out bound shipments , exports and imports </p></li><li><p>Understanding safety/security processes and procedures </p></li><li><p>Other purchase&amp; logistic related scope as required </p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualification and Experience Requirements <strong>Qualification: </strong> <br>BSc in any discipline preferably in engineering or commerce Professional Purchase Certification: CPP or equivalent ( Preferred ) </p><p><br><strong>Qualification</strong>: </p><p>BSc in any discipline preferably in engineering or commerce Professional Purchase Certification: CPP or equivalent ( Preferred ) <br><strong>Experience</strong>: 5 to 10 years </p><p><strong>Language</strong>: Good command of English language both written and spoken. Hindi &amp; Urdu <strong>Communication and Relationship</strong> </p><p><strong>Internal</strong>: Branch Manager, Finance Manager </p><p><strong>External</strong>: Suppliers &amp; Vendors. </p><p><strong>Accountability and Dimensions </strong>: He shall be accountable for the effective management of procurement &amp; Logistics and facilities of Keller pertaining to HSE </p><p></p></section>