Call Center Jobs - Bahah Saudi

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Sales Executive Role</h3> <p style="margin:0 0 12px; ************;">Napco National is seeking a motivated Sales Executive to join its team in the Al-Bahah Region. This full-time position is an opportunity for individuals with 0-1 years of experience to develop their sales career within the company. The Sales Executive will be responsible for promoting and selling Napco National's product range to assigned customers, contributing to customer satisfaction and company growth.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Sell the widest range of company products to assigned customers according to group channel guidelines.</li> <li style="margin:0 0 6px;">Provide feedback on competitive activities within the sales area and submit suggestions for strategic responses.</li> <li style="margin:0 0 6px;">Prepare special order requests, including pricing, designs, approvals, order details, and Minimum Order Quantities (MOQs), obtaining necessary approvals from both the customer and the company.</li> <li style="margin:0 0 6px;">Ensure Special Purchase Orders (SPOs) are fulfilled in full quantities as produced, preventing stock accumulation at the warehouse unless approved by Sales Management.</li> <li style="margin:0 0 6px;">Collect invoices in accordance with the company's aging policy.</li> <li style="margin:0 0 6px;">Prepare all necessary documents for market visits and business reviews, including call cycle plans.</li> <li style="margin:0 0 6px;">Maintain professional business relationships with customers.</li> <li style="margin:0 0 6px;">Revisit lost customers to identify opportunities for regaining business if hindering conditions have been resolved.</li> <li style="margin:0 0 6px;">Open new accounts on JDE or CRM systems, ensuring all required valid documentation (VAT, CR, National Address, CIS, etc.) is adhered to.</li> <li style="margin:0 0 6px;">Facilitate the transfer of a maximum number of accounts to the ECOM online platform, train customers on its utilization, and monitor performance to prevent loss of sales volume.</li> <li style="margin:0 0 6px;">Identify and register new potential customers in the assigned area based on CRM data.</li> <li style="margin:0 0 6px;">Sell appropriate combinations of product lines to potential customers to close identified gaps.</li> <li style="margin:0 0 6px;">Handle customer complaints and report them to the Sales Team Leader.</li> <li style="margin:0 0 6px;">Prepare Quarterly Review Agreements (QRAs) for customers on JDE or ECOM and discuss them with the Team Leader.</li> <li style="margin:0 0 6px;">Enter customer orders into the JDE system, ensuring no violations related to CDs, CLs, or pricing.</li> <li style="margin:0 0 6px;">Submit daily collection reports to the distributor or accountant.</li> <li style="margin:0 0 6px;">Issue returns for quality-issue products or incorrect orders, obtaining approval from concerned parties.</li> <li style="margin:0 0 6px;">Report any customer problems or objections that cannot be handled independently to the Team Leader.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Requirements</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Minimum High School degree.</li> <li style="margin:0 0 6px;">Acceptable English language proficiency.</li> <li style="margin:0 0 6px;">Acceptable computer literacy.</li> <li style="margin:0 0 6px;">A minimum of 1 to 2 years of experience in a similar and related field.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Skills</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Sales</li> <li style="margin:0 0 6px;">Customer Relationship Management</li> <li style="margin:0 0 6px;">Communication</li> <li style="margin:0 0 6px;">Problem-solving</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Context</h3> <p style="margin:0 0 12px; ************;">This is a full-time position based in the Al-Bahah Region. The role involves direct customer interaction and requires adherence to company policies and systems for order processing, reporting, and account management.</p>