Economic Analyst Jobs - Medina Saudi

<p>Turn guest feedback and operational data into clear insights that help Sofitel Jabal Omar Makkah deliver thoughtful, personalised service. Support brand standards, quality assurance and continuous improvement through accurate analysis, effective system administration and practical recommendations across the guest journey. Role Description / What you will do Monitor ALICE guest requests to verify timely acknowledgement, tracking and closure against agreed service levels; highlight overdue cases and recurring gaps. Analyse response and resolution times, guest satisfaction scores and sentiment trends across ALICE, TrustYou and other relevant platforms. Review guest survey and online travel agency feedback, including Booking.com insights, to identify strengths and opportunities for improvement. Identify recurring service issues and support root cause analysis; recommend corrective and preventive actions and follow up on their effectiveness. Conduct quality audits of hotel products and services against brand standards, using approved operational checklists and LQA tools; record findings accurately. Maintain internal self-audit records in MyLQA and coordinate follow-up with the relevant departments. Develop and maintain Excel and Power BI dashboards covering guest feedback, operational performance and service efficiency. Validate reporting data for accuracy, consistency and completeness, investigating discrepancies with the relevant teams. Support administration of TrustYou, HERO and ALICE, coordinating system issues and functionality checks with IT and platform support teams. Maintain approved user access, roles and permissions in accordance with hotel governance procedures and confidentiality requirements. Train and support Heartists in the effective use of quality and guest experience systems, aligned with operational and brand standards. Monitor system adoption across departments and highlight usage gaps, training needs and opportunities to improve workflows. Maintain accurate departmental attendance and training records in SST and designated learning systems; ensure timely uploads and structured filing. Prepare the daily briefing bulletin with relevant quality updates, performance insights and priority follow-up actions. Produce monthly ALICE dashboards and TrustYou reports, including guest satisfaction survey results, online review trends and actionable recommendations. Compile monthly training reports covering on-the-job, off-the-job and online learning, in coordination with the Learning &amp; Development team. Prepare quarterly hotel quality presentations and periodic or ad hoc reports for the Director of Quality &amp; Guest Experience. Communicate findings clearly to department heads and support practical improvements to guest experience, service consistency and operational efficiency. Identify opportunities for process improvement, reporting automation and system enhancement, and encourage departments to use data in daily decision-making. Other Responsibilities Support pre-opening quality readiness, operational rehearsals and follow-up on identified gaps. Maintain organised documentation for Quality and Learning &amp; Development, protect guest and Heartist information, and provide administrative support and other duties reasonably related to the role as assigned. Sustainability : Support responsible hospitality by incorporating relevant sustainability observations into quality checks and sharing improvement opportunities with the appropriate departments. Use digital reporting and audit records where practical, reduce unnecessary printing and encourage efficient use of resources in daily work.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or bachelor s degree in Hospitality Management, Business Analytics, Quality Management, Information Systems or a related field; equivalent relevant experience may be considered. Experience in hotel quality, guest experience analysis, operational reporting or a similar analytical role is preferred. Strong Excel skills and practical knowledge of Power BI, including data preparation, dashboard development and clear presentation of performance indicators. Ability to interpret guest feedback, identify sentiment trends and translate operational data into practical recommendations. Understanding of quality assurance, audit methods and root cause analysis; familiarity with LQA and luxury hospitality standards is an advantage. Familiarity with ALICE, TrustYou, MyLQA, HERO, Opera Cloud or Hudini is an advantage, with the ability to learn new systems quickly. High attention to detail and a disciplined approach to data validation, documentation, confidentiality and user access administration. Clear written and spoken English and strong presentation skills; Arabic language skills are an advantage. Strong organisation, critical thinking and problem-solving skills, with the ability to meet reporting deadlines and follow up across departments. A collaborative, service-minded approach and confidence in supporting and training colleagues; luxury hotel or pre-opening experience is an advantage.</p>

<p>Aramco energizes the world economy. Aramco occupies a special position in the global energy industry. We are one of the world's largest producers of hydrocarbon energy and chemicals, with among the lowest Upstream carbon intensities of any major producer. With our significant investment in technology and infrastructure, we strive to maximize the value of the energy we produce for the world along with a commitment to enhance Aramco's value to society. Headquartered in the Kingdom of Saudi Arabia, and with offices around the world, we combine market discipline with a generations' spanning view of the future, born of our nine decades experience as responsible stewards of the Kingdom's vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and economic benefits to not just the Kingdom, but also to a vast number of communities, economies, and countries that rely on the vital and reliable energy that we supply. We are one of the most profitable companies in the world, as well as amongst the top five global companies by market capitalization.</p><p>Overview We are seeking an Investor Relations (IR) Specialist to join the Investor Relations team. The IR team is responsible for providing best-in-class investor engagement practices, leading collaboration within the Group to support capital market activities, and building capabilities within the team. Your primary role is to coordinate the development of the Company's Earnings Call presentation, including the development of corporate messaging, analysis and articulation of financial performance, in addition to a range of other core IR activities</p><p>Key Responsibilities As the successful candidate you will be required to perform the following: Help manage relationships with external stakeholders by effectively communicating company strategy and performance to investors and analysts. Lead and facilitate the crafting of investor communications with senior management and other internal stakeholders, gather and share feedback from capital markets, benchmark best practice, monitor analyst reports and organize and deliver other investor-targeted events. Serve as a leading expert within the IR organization and contribute to the development and execution of the IR plan. Lead the preparation and execution of Earnings Calls and other investor events, including slide presentations, Q&amp;A documents, event logistics Contribute to the delivery of IR responsibilities, including sell-side research monitoring, investor communication development, IR website and digital media management, event preparation and logistics, etc. Maintain close contact with internal stakeholders to ensure alignment of corporate communication messaging. Work cross-functionally with corporate communications, legal, finance, public relations and other functions within the&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>As the successful candidate you will hold a Bachelor's degree in Business Administration, Economics, Accounting, or other relevant discipline from a recognized and approved program. A relevant professional license is preferred. You will have a minimum of 10 years' experience in accounting, finance, strategy, equity research, fund management and/or investment banking, including financial analysis and capital markets. You will have experience in a publicly traded company, preferably within the Oil &amp; Gas industry. You will be able to demonstrate strategic, corporate finance, and accounting skills, including the ability to evaluate both company and industry information. You will also have excellent analytical, critical thinking, project management, and organizational skills. Proven track record of offering innovative solutions to complex issues is also required You will have excellent communication skills, with demonstrated ability to produce and deliver high-quality reports and presentations to senior-level internal and external audiences. You will also have relationship management and leadership skills, including the ability to effectively influence internal and external stakeholders of all organizational levels. You will be able to successfully manage complex, unstructured and unexpected public questioning.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Knowledge Economic City</h3> <p style="margin:0 0 12px; ************;">Knowledge Economic City (KEC) is a significant developer based in Al Madinah, Saudi Arabia. The company is focused on creating and managing large-scale projects that contribute to the economic growth and development of the region, particularly within the real estate sector.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">The Sales Specialist Role</h3> <p style="margin:0 0 12px; ************;">Knowledge Economic City is seeking a <strong style="font-weight:700;">Sales Specialist</strong> to join its Sales Team in Medina. This full-time position is centered on the promotion and sale of premium off-plan residential projects. The specialist will be instrumental in building strong client relationships and delivering a consistent, high-quality customer experience throughout the sales journey.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Generate and qualify new sales opportunities through various sales channels.</li> <li style="margin:0 0 6px;">Conduct client meetings, project presentations, and property tours.</li> <li style="margin:0 0 6px;">Understand customers’ needs and recommend suitable property solutions.</li> <li style="margin:0 0 6px;">Manage the complete sales cycle from initial inquiry to reservation and handover coordination.</li> <li style="margin:0 0 6px;">Build and maintain long-term relationships with business partners.</li> <li style="margin:0 0 6px;">Follow up with brokers and ensure timely communication with prospective buyers.</li> <li style="margin:0 0 6px;">Achieve individual monthly and quarterly sales targets.</li> <li style="margin:0 0 6px;">Maintain accurate customer records and update all activities in the CRM system.</li> <li style="margin:0 0 6px;">Prepare sales reports and provide regular pipeline updates.</li> <li style="margin:0 0 6px;">Stay informed about project details, pricing, payment plans, and market trends.</li> <li style="margin:0 0 6px;">Collaborate closely with the Marketing, Customer Experience, and Sales Operations teams to maximize conversion rates.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Profile and Requirements</h3> <p style="margin:0 0 12px; ************;">Candidates for the Sales Specialist position should possess <strong style="font-weight:700;">0-1 years of experience</strong> in a sales background. The role requires individuals with strong communication skills and a demonstrated passion for achieving sales targets.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Location and Type</h3> <p style="margin:0 0 12px; ************;">This is a <strong style="font-weight:700;">full-time</strong> position based in Al Madinah, Saudi Arabia. The Sales Specialist will operate within the dynamic real estate market of Medina.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Information</h3> <p style="margin:0 0 12px; ************;">Interested candidates who meet the outlined requirements are encouraged to apply for this role.</p>

<p>We are seeking experienced Business Analysts to analyze business requirements, improve business processes, and translate business needs into effective technology and operational solutions. The successful candidate will work closely with business stakeholders, IT teams, project managers, and subject-matter experts to understand business objectives, document requirements, identify process improvements, and support the successful delivery of projects and initiatives. Key Responsibilities Engage with business stakeholders to understand business objectives, challenges, and requirements. Conduct stakeholder interviews, workshops, and requirement-gathering sessions. Analyze and document current ( As-Is ) business processes and define future ( To-Be ) processes. Translate business requirements into clear and actionable functional requirements. Prepare Business Requirements Documents (BRD), Functional Requirements Specifications (FRS), user stories, use cases, and process flows. Identify gaps, inefficiencies, risks, and opportunities for process improvement. Work closely with technical teams to ensure business requirements are clearly understood and implemented. Facilitate communication between business users, IT teams, vendors, and project stakeholders. Support solution evaluation and provide business input into proposed solutions. Participate in requirements validation, solution walkthroughs, and design reviews. Develop and maintain process maps, workflow diagrams, and data-flow diagrams. Support User Acceptance Testing (UAT), including test-scenario preparation, test-case review, and defect clarification.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related discipline .</li><li>5+ years of relevant experience as a Business Analyst.</li><li>Experience in business/process analysis and requirements management.</li><li>Strong experience working with business and technical stakeholders.</li><li>Excellent analytical, problem-solving, documentation, and communication skills.</li><li>Good understanding of SDLC and project delivery methodologies.</li><li>Experience with tools such as Microsoft Visio, Excel, PowerPoint, Jira, Confluence, or equivalent platforms .</li><li>Experience in the Oil &amp; Gas, Energy, Utilities, Industrial, or other large enterprise environments .</li><li>Experience with digital transformation, ERP, enterprise applications, or process improvement projects.</li><li>Knowledge of Agile, Scrum, BPMN, BABOK, or ITIL .</li></ul>

<p>Familiarity in project execution plan, interface management, change management, construction sequencing, standards specifications and project schedule to support Department Manager in timely completion of projects Must have have a dynamic attitude towards project improvements and savings. You must be flexible to work in multinational teams and mobilize to different locations including remote areas as needed. Responsible for all day to day matters of the projects and should be able to lead project team of different disciplines. Liaison with Client/ Consultant/ Inspections agencies and coordination with other departments of the company for smooth execution of the projects Capability to train multinational work force using training tools on a regular basis Able to communicate technically with clients both orally and written communication Certified Lead Auditor ISO 9001:2015 Computer Literate Familiar with ISO 9001, ISO 45001 and ISO 14001 standard</p><p><strong>Desired Candidate Profile</strong></p><p>Graduate of Civil or Mechanical Engineering. Minimum of 10 years experience as QC Manager of Civil, Electro-Mechanical, Industrial, Piping and Pipeline Projects. Oil and Gas and ARAMCO experience is required. Certified PMP, PgMP or equivalent certification Shall have strong track record experience in project management field related to refining and petrochemical industries with a specialty in Petrochemicals, design, construction, pre-commissioning, commissioning, startup, and operation. Must have Engineering Design &amp; Construction phase experience with a thorough knowledge of engineering practices and economic principles in the applicable International Codes, Standards and Specifications, Standard International Codes of piping / coating works. Must have a mastery understanding of contract documents (inclusive of appendices, drawings and specifications. Must have a mastery understanding of international procedures of Projects Phases, Engineering Phases, Bidding procedures, Procurement Processes, Construction Requirements and up to date Best Practices. Not more than 50 years old</p>

<p>Monitor and support Faena Hotels by analyzing group and transient business trends over a five-year horizon, ensuring measurable improvements in demand, availability, and revenue. Deliver critical, data-driven analysis on short-term revenue impacts, influencing occupancy, average daily rate (ADR), and overall rooms profitability within the 53-week operational period. Engage actively in daily revenue meetings, sales strategy sessions, and property visits to ensure alignment and agile response to market conditions. Analyze STAR Reports and RevPAR index changes, applying insights to forecast trends and guide revenue strategies. Develop and share revenue management best practices that enhance portfolio-wide performance. Stay attuned to industry, market, and economic trends, communicating findings to leadership and guidance teams. Partner with marketing to drive demand during low periods through targeted campaigns and strategic offers that boost bookings and revenue. Lead monthly forecast reviews with a goal of maintaining forecast accuracy within 5% across all properties. Support the annual operating plan and develop an annual revenue management strategy aligned with Faena s vision. Cultivate relationships with brand partners, ownership, third-party online travel agencies, and industry groups like HSMAI and local educational institutions. Support high-level displacement analysis and revenue decisions for group business, including extended stays. Guide the annual RFP process with strategic insights and oversight. Train sales and front office teams on revenue management principles and tools, empowering them to maximize revenue potential. Champion the effective use of revenue management technology across all properties and brands within the portfolio.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience (minimum 7 10 years) in Revenue Management within luxury or lifestyle hospitality brands, preferably managing multi-property portfolios. Strong expertise in forecasting, pricing strategies, and demand management to maximize RevPAR and overall revenue performance. Proficient in revenue management systems such as IDeaS, Duetto, or similar platforms, along with hotel PMS and CRM tools. Data-driven mindset, with the ability to analyze STAR reports, market trends, and financial data to inform strategic decisions and revenue plans. Collaborative team player with excellent communication and stakeholder management skills, capable of working cross-functionally with sales, marketing, and operations teams. Demonstrated leadership abilities, with experience training and mentoring teams to enhance revenue management knowledge and capabilities. Deep understanding of market dynamics in the Middle East and Saudi Arabia is highly desirable. Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. Exceptional problem-solving and strategic thinking skills, with attention to detail and a results-oriented approach. Knowledge of hospitality industry standards, brand positioning, and guest experience excellence.</p>

<p>Monitor and support Faena Hotels by analyzing group and transient business trends over a five-year horizon, ensuring measurable improvements in demand, availability, and revenue. Deliver critical, data-driven analysis on short-term revenue impacts, influencing occupancy, average daily rate (ADR), and overall rooms profitability within the 53-week operational period. Engage actively in daily revenue meetings, sales strategy sessions, and property visits to ensure alignment and agile response to market conditions. Analyze STAR Reports and RevPAR index changes, applying insights to forecast trends and guide revenue strategies. Develop and share revenue management best practices that enhance portfolio-wide performance. Stay attuned to industry, market, and economic trends, communicating findings to leadership and guidance teams. Partner with marketing to drive demand during low periods through targeted campaigns and strategic offers that boost bookings and revenue. Lead monthly forecast reviews with a goal of maintaining forecast accuracy within 5% across all properties. Support the annual operating plan and develop an annual revenue management strategy aligned with Faena s vision. Cultivate relationships with brand partners, ownership, third-party online travel agencies, and industry groups like HSMAI and local educational institutions. Support high-level displacement analysis and revenue decisions for group business, including extended stays. Guide the annual RFP process with strategic insights and oversight. Train sales and front office teams on revenue management principles and tools, empowering them to maximize revenue potential. Champion the effective use of revenue management technology across all properties and brands within the portfolio.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience (minimum 7 10 years) in Revenue Management within luxury or lifestyle hospitality brands, preferably managing multi-property portfolios. Strong expertise in forecasting, pricing strategies, and demand management to maximize RevPAR and overall revenue performance. Proficient in revenue management systems such as IDeaS, Duetto, or similar platforms, along with hotel PMS and CRM tools. Data-driven mindset, with the ability to analyze STAR reports, market trends, and financial data to inform strategic decisions and revenue plans. Collaborative team player with excellent communication and stakeholder management skills, capable of working cross-functionally with sales, marketing, and operations teams. Demonstrated leadership abilities, with experience training and mentoring teams to enhance revenue management knowledge and capabilities. Deep understanding of market dynamics in the Middle East and Saudi Arabia is highly desirable. Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. Exceptional problem-solving and strategic thinking skills, with attention to detail and a results-oriented approach. Knowledge of hospitality industry standards, brand positioning, and guest experience excellence.</p>

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26123894<br><br><strong>Job Category</strong> Sales &amp; Marketing<br><br><strong>Location</strong> Central Area District, North of Al Masjid Al Nabawi, Al - Munawarah Al-Ma, Saudi ArabiaVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Management<br><br><strong>Job Summary<br><br></strong>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.<br><br><strong>CANDIDATE PROFILE <br><br></strong><strong>Education And Experience<br><br></strong><ul><li> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.<br><br></li></ul>OR<br><br><ul><li> 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<br><br></li></ul><strong>CORE WORK ACTIVITIES<br><br></strong><strong>Building Successful Relationships that Generate Sales Opportunities<br><br></strong><ul><li> Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li><li> Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li><li> Develops relationships within community to strengthen and expand customer base for sales opportunities.</li><li> Manages and develops relationships with key internal and external stakeholders.</li><li> Provides accurate, complete and effective turnover to Event Management.<br><br></li></ul><strong>Managing Sales Activities<br><br></strong><ul><li> Participates in sales calls with members of sales team to acquire new business and/or close on business.</li><li> Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br><br></li></ul><strong>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br><br></strong><ul><li> Identifies new business to achieve personal and location revenue goals.</li><li> Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li><li> Closes the best opportunities for the location based on market conditions and location needs.</li><li> Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.<br><br></li></ul><strong>Providing Exceptional Customer Service <br><br></strong><ul><li> Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li><li> Services our customers in order to grow share of the account.</li><li> Executes and supports the company’s customer service standards.</li><li> Provides excellent customer service consistent with the daily service basics of the company.</li><li> Sets a positive example for guest relations.</li><li> Interacts with guests to obtain feedback on product quality and service levels.<br><br></li></ul><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>عندما تنضم إلى عائلة شيراتون، تصبح عضوًا في مجتمعها العالمي. لقد كنا مكانًا للتجمع والتواصل منذ عام 1937. في شيراتون، يخلق الموظفون شعورًا بالانتماء في أكثر من 400 مجتمع حول العالم. نحن ندعو ونرحب ونربط الضيوف من خلال تجارب جذابة وخدمة مدروسة. إذا كنت تحب العمل في فريق ومتحمسًا لتقديم تجربة ضيف ذات مغزى، فنحن نشجعك على استكشاف فرصتك المهنية التالية مع شيراتون.انضم إلينا في مهمتنا لنكون «مكان التجمع العالمي». عند الانضمام إلى فنادق ومنتجعات شيراتون، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. <strong>كن</strong> في المكان الذي يمكنك فيه القيام بأفضل أعمالك، <strong>وابدأ</strong> هدفك ، <strong>وانتمي</strong> إلى فريق عالمي مذهل ،<strong> لتصبح</strong> أفضل نسخة منك.

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26123894<br><br><strong>Job Category</strong> Sales &amp; Marketing<br><br><strong>Location</strong> Central Area District, North of Al Masjid Al Nabawi, Al - Munawarah Al-Ma, Saudi ArabiaVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Management<br><br><strong>Job Summary<br><br></strong>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.<br><br><strong>CANDIDATE PROFILE <br><br></strong><strong>Education And Experience<br><br></strong><ul><li> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.<br><br></li></ul>OR<br><br><ul><li> 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<br><br></li></ul><strong>CORE WORK ACTIVITIES<br><br></strong><strong>Building Successful Relationships that Generate Sales Opportunities<br><br></strong><ul><li> Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li><li> Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li><li> Develops relationships within community to strengthen and expand customer base for sales opportunities.</li><li> Manages and develops relationships with key internal and external stakeholders.</li><li> Provides accurate, complete and effective turnover to Event Management.<br><br></li></ul><strong>Managing Sales Activities<br><br></strong><ul><li> Participates in sales calls with members of sales team to acquire new business and/or close on business.</li><li> Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br><br></li></ul><strong>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br><br></strong><ul><li> Identifies new business to achieve personal and location revenue goals.</li><li> Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li><li> Closes the best opportunities for the location based on market conditions and location needs.</li><li> Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.<br><br></li></ul><strong>Providing Exceptional Customer Service <br><br></strong><ul><li> Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li><li> Services our customers in order to grow share of the account.</li><li> Executes and supports the company’s customer service standards.</li><li> Provides excellent customer service consistent with the daily service basics of the company.</li><li> Sets a positive example for guest relations.</li><li> Interacts with guests to obtain feedback on product quality and service levels.<br><br></li></ul><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.

<p>JOB SUMMARY Functions as the leader of the property s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel s sales objectives. Evaluates the property s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer profile and property associates and provides a return on investment to the owner and Marriott International.</p><p>CORE WORK ACTIVITIES</p><p>Managing Sales Activities</p><p>Manages the development of a strategic account plan for the demand generators in the market. Manages the property's reactive and proactive sales efforts. Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications. Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel s market position. Researches competitor s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. Attends sales strategy meetings to provide input on weekly and overall sales strategy. Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share. Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office. Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders. Serves as the sales contact for customers; serves as the customer advocate. Serves as hotel authority on sales processes and sales contracts. Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business. Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. Supports the General Manager by coordinating crisis communications. Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel s sales objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Performs other duties, as assigned, to meet business needs.</p><p>Building Successful Relationships</p><p>Develops strong partnerships with local organizations to further increase brand/product awareness. Develops and manages internal key stakeholder relationships. Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the hotel s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education and Experience Required:</strong></li><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.</li><li>OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</li><li><strong>Preferred:</strong></li><li>4 year college degree.</li><li>Demonstrated skills in supervising a team.</li><li>Lodging sales experience.</li><li>Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.</li></ul>