Technical Support Jobs - Makkah Saudi

<b>Join the Islamic Development Bank as a Technical Support Officer in Onboarding.</b><br>As a key member of the Human Resources Management Department, you will enhance and improve onboarding processes for new employees within the organization, ensuring a seamless experience across our Headquarters and 11 Regional Hubs.<br><br><b>Key Responsibilities:</b><ul><li>Enhance onboarding processes and ensure a smooth experience for new joiners.</li><li>Plan and coordinate all onboarding activities for virtual and onsite employees.</li><li>Design remote onboarding programs and facilitate digital training.</li><li>Guide new employees on HR systems, organizational policies, and remote work protocols.</li><li>Collaborate with IT to provide necessary equipment and access for new hires.</li><li>Manage completion of onboarding documentation and mandatory training.</li><li>Be the primary HR point of contact addressing employee inquiries.</li><li>Maintain and update employee personnel files and the IsDB Employee Handbook.</li><li>Process employment documentation and coordinate pre-employment verifications.</li><li>Support HR functions and projects to ensure efficient operations.</li></ul><br><b>Qualifications:</b><ul><li>Bachelor’s degree in HR, Business Administration, Management, or related field.</li><li>3-5 years of experience in HR operations or onboarding.</li><li>Professional HR certification is a plus.</li><li>Fluent in English.</li></ul><br><b>Skills Required:</b><ul><li>Strong coordination and organizational skills.</li><li>Excellent communication and customer service skills.</li><li>Experience with onboarding programs and HR information systems.</li><li>Knowledge of employment documentation and stakeholder management.</li></ul><br><b>Application Process:</b><br>Interested candidates should submit their resume/CV along with a copy of their passport and academic certificates. <br>The Islamic Development Bank does not request any payment from applicants at any stage of the recruitment process.

<h3 >About the Role</h3> <p >The Islamic Development Bank (IsDB) is seeking a <strong >Technical Support Officer (IT Systems and Business Analytics Support)</strong> for an outsourced contract position. This role is based in Jiddah, Makkah, Saudi Arabia, and requires a candidate with 5-10 years of relevant experience.</p> <h3 >Role Purpose and Context</h3> <p >This position is integral to supporting the digital transformation, systems administration, automation, business intelligence, and data analytics functions within the Procurement and Project Financial Management (PPFM) department. The Technical Support Officer will contribute to the development, maintenance, and optimization of procurement and financial management systems, while providing essential technical support, reporting, and analytical insights to enhance operational efficiency and decision-making.</p> <h3 >Technical and Administrative Support</h3> <ul > <li >Provide user support for various platforms including JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, and OMS.</li> <li >Manage user access and permissions in accordance with governance and security requirements.</li> <li >Coordinate with the Information Management and Digital Transformation (IMDT) team and other stakeholders to resolve technical issues and implement system enhancements.</li> <li >Maintain system documentation, user guides, and knowledge repositories.</li> <li >Monitor clearance workflows and prepare delay tracking reports.</li> <li >Support divisional committees through coordination and reporting.</li> <li >Maintain internal platforms, collaboration sites, and information repositories.</li> <li >Provide analytical and operational support to PPFM colleagues and other units as required.</li> </ul> <h3 >Digital Transformation and Data Analytics</h3> <ul > <li >Support the automation of procurement, financial management, and administrative workflows.</li> <li >Assist in the design, testing, and deployment of digital solutions.</li> <li >Identify opportunities to utilize AI, automation, and emerging technologies to improve PPFM operations.</li> <li >Contribute to enhancements in procurement processing, contract management, and compliance tracking systems.</li> <li >Manage procurement and financial management data within OMS and related systems.</li> <li >Develop dashboards, analytical reports, and performance monitoring tools using Power BI and other Business Intelligence platforms.</li> <li >Conduct workload, resource allocation, and country portfolio analyses.</li> <li >Generate management information and insights to support strategic and operational decisions.</li> <li >Provide data inputs for institutional reports, management reviews, and performance monitoring exercises.</li> </ul> <h3 >System Development and Business Requirements</h3> <ul > <li >Gather, analyze, and document business requirements for system enhancements.</li> <li >Liaise with IMDT and business stakeholders on procurement and Public Financial Management (PFM) solutions.</li> <li >Support user acceptance testing (UAT), system validation, and post-implementation reviews.</li> <li >Design and maintain customized reporting solutions, ensuring data governance.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >5 to 10 years</strong> of relevant experience in IT systems support, business analytics, or a related field.</li> <li >Demonstrated proficiency with enterprise systems and business intelligence tools such as JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, and OMS.</li> <li >Experience in supporting digital transformation initiatives, workflow automation, and data management.</li> <li >Strong analytical skills for developing reports, dashboards, and conducting various analyses.</li> <li >Ability to gather and document business requirements and support the full system development lifecycle.</li> </ul>