Head Pastry Jobs in Saudi

<h3 >About Makkah Medical Center Hospital</h3> <p >Makkah Medical Center Hospital, located in Mecca, Makkah, Saudi Arabia, is currently expanding its Obstetrics &amp; Gynecology department. The hospital is committed to delivering safe and comprehensive care for both mothers and babies within the region.</p> <h3 >The Opportunity in Obstetrics &amp; Gynecology</h3> <p >We are seeking dedicated medical professionals to join our team in full-time roles as either a <strong >Consultant OB/GYN</strong> or a <strong >Senior Registrar OB/GYN</strong>. These positions are integral to enhancing our capacity to provide high-quality obstetric and gynecological services, ensuring optimal patient outcomes and contributing to a supportive clinical environment.</p> <h3 >Core Responsibilities</h3> <p >The successful candidates will contribute to the delivery of comprehensive obstetric and gynecological care. Specific responsibilities will vary based on the role:</p> <ul > <li ><strong >For Consultant OB/GYN:</strong> Perform cesarean sections and instrumental deliveries, manage high-risk pregnancies, conduct gynecological laparoscopy and hysteroscopy, and manage obstetric emergencies such as postpartum hemorrhage, pre-eclampsia, and shoulder dystocia. This role also involves supervising registrars and residents and leading clinical teams.</li> <li ><strong >For Senior Registrar OB/GYN:</strong> Independently manage normal deliveries and assist in or perform cesarean sections. Manage obstetric and gynecological emergencies under the supervision of a consultant. Provide coverage for antenatal clinics, labor and delivery, and inpatient wards.</li> <li >Both roles require competent use of EMR systems and accurate clinical documentation.</li> </ul> <h3 >Qualifications for Consultant OB/GYN</h3> <ul > <li >MBBS / MD from a recognized medical school.</li> <li >Valid Consultant OB/GYN classification and registration from the Saudi Commission for Health Specialties (SCFHS).</li> <li >Board certification (Saudi, Arab, American, Canadian, or British) or an accredited fellowship in Obstetrics &amp; Gynecology.</li> <li >Demonstrated experience in supervising registrars and residents and leading a clinical team.</li> <li >Familiarity with CBAHI / JCI standards and maternal safety protocols.</li> </ul> <h3 >Qualifications for Senior Registrar OB/GYN</h3> <ul > <li >MBBS / MD from a recognized medical school.</li> <li >Valid Senior Registrar OB/GYN classification and registration from the Saudi Commission for Health Specialties (SCFHS).</li> <li >Completed residency training in Obstetrics &amp; Gynecology (board or equivalent).</li> <li >Experience in antenatal clinics, labor and delivery, and inpatient ward coverage.</li> </ul> <h3 >General Requirements and Work Context</h3> <ul > <li >Valid BLS, ACLS, and NRP certification is required for both positions.</li> <li >Fluency in English is essential; proficiency in Arabic is considered an advantage.</li> <li >Eligibility to work in Saudi Arabia is mandatory, including a transferable iqama for non-Saudi applicants.</li> <li >Senior Registrars should be willing to work a rotating on-call and night shift schedule.</li> </ul>

Lead the design, development, and execution of Qiddiya's Play Path Development Programs. This includes defining program objectives, designing KPIs and success criteria, architecting programs, development and shaping structured rotation models that align with business requirements. Drive program governance, critical stakeholder alignment, readiness activities, and comprehensive progress tracking to strengthen participant experience, accelerate capability build, and establish a sustainable internal Saudi talent pipeline (focused on Engineers to start) aligned with Qiddiya's future workforce needs and strategic objectives.<br><br>Core Responsibilities:<br><br>Own the end-to-end design, governance, and delivery of the Engineering Professions Program Design and maintain program pathways, including attraction, selection, assessments, rotations, development experiences, and progression requirements Define assignments, assessment methods, and exposure opportunities aligned to engineering capability and workforce needs Establish and maintain governance frameworks, policies, selection criteria, documentation standards, and evaluation methodologies Ensure alignment with talent strategy, capability priorities, workforce planning, and future skills requirements Define program KPIs, success measures, and effectiveness metrics to evaluate impact against strategic talent objectives Partner with Talent Acquisition, Rewards, and other stakeholders to ensure program competitiveness, internal equity, attraction, and retention outcomes<br><br>Program Delivery & Stakeholder Management:<br><br>Lead participant recruitment, onboarding, cohort management, rotation planning, and overall program operations Ensure a high-quality participant experience through structured development, mentoring, engagement activities, and support mechanisms Partner with business leaders and functional teams to secure placements, meaningful assignments, and development opportunities Drive stakeholder alignment through clear expectations, communication, and coordinated execution across business units<br><br>Performance Tracking, Reporting & Insights:<br><br>Oversee participant progress tracking, performance reviews, assessment outcomes, and readiness evaluations Ensure all assessment, feedback, and review cycles are delivered in line with governance requirements Monitor program performance, pipeline health, and talent outcomes through dashboards, analytics, and reporting Provide insights and recommendations to leadership on program effectiveness, risks, and opportunities for improvement<br><br>Continuous Improvement & Partner Management:<br><br>Drive continuous improvement through participant feedback, benchmarking, data insights, and external leading practices Ensure alignment with Capability & Learning, Talent Management, Performance, and Workforce Planning to strengthen development pathways Manage external partners and vendors supporting assessments, learning interventions, and program delivery Recommend and implement improvements to program design, content, and delivery to enhance participant outcomes and accelerate readiness<br><br>Requirements<br><br>8+ years of experience, with majority in career development, program management, or talent development, in the development, construction or engineering industries Bachelor's degree in Engineering, Construction Management, Architecture, Project Management, Human Resources, Business Administration, Learning & Development, or a related discipline. Must have strong working knowledge of engineering and development environments, including how technical teams operate, how capability is built, and what is required to develop early-career engineering talent. Must have proven experience designing and delivering structured learning or talent development programs, including rotations, assessments, development plans, mentoring, and progress tracking. HR/Talent/Learning candidates must bring direct experience working with engineering, construction, infrastructure, or real estate development functions. Engineering/Development candidates must bring demonstrated experience in learning, capability building, program design, or talent development CIPD, SHRM, ICE, SCE or equivalent preferred

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Purpose<br><br>Job Description<br><br>To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HS<br><br>Key Accountability Areas<br><br>Customer Experience<br><br>Identify touch points during customer experience and analyze the current state of these touch points and how to improve them. Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters Conduct customer interviews and surveys and report on insights Regular communication with internal stakeholders such as customer care and other customer-facing teams to identify gaps and opportunities. Raising red flags wherever the business process – billing, installation, or anything pre or post sales – needs correction to ensure the customer has a seamless experience with the company Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes Work with the product and the technology teams to ensure seamless brand and buying experience with technology- be it the brand website or a self-service app Design and implement customer retention programs to minimize churn and enhance long-term customer engagement. Oversee customer service metrics, including response time, resolution rate, and CSAT, to drive continuous improvement. Monitor competitor strategies and industry trends to ensure Hungerstation remains a leader in customer experience Analyze internal company’s performance data and find out patterns that might affect the customer experience. Prepare weekly, monthly, and annually data-based insights and report them to internal stakeholders. Support internal stakeholders with data analytics when needed to help them improve areas that affect customer experience. Lead and manage projects and programs with internal stakeholders to improve customer experience.<br><br>Strategy & Planning<br><br>Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience<br><br>8 - 10 years of experience in customer experience, customer service, or operations, Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement. Proficiency in CX tools, CRM software, and customer support platforms. Excellent communication and leadership skills, with the ability to influence stakeholders. Knowledge of food delivery or e-commerce industries is a plus. Ability to work in a fast-paced, dynamic environment and drive results. Strong project management skills with the ability to execute multiple initiatives simultaneously. Experience in data-driven decision-making, customer segmentation, and personalization strategies.<br><br>Education and Certifications<br><br>Bachelor’s degree in Business Administration, or a relevant field is required.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.</p><p><b>Role Overview</b> : webook.com is looking for a Director of Strategy to establish and lead the company s Strategy Management Office (SMO). Reporting directly to the Chief Strategy Officer, this role will work closely with executive leadership and key stakeholders across the business. This position is suited for someone who enjoys building functions from the ground up, creating structure in fast-moving environments, and driving strategic initiatives from concept through execution.</p><p>Key Responsibilities</p><p>Strategy Management Office</p><ul><li>Establish and lead the SMO, including governance models, planning processes, OKR structures, KPI reporting, and executive dashboards</li><li>Coordinate quarterly business reviews and strategic planning cycles</li><li>Track execution of company-wide strategic initiatives and ensure accountability across departments</li><li>Develop reporting frameworks for executive leadership and board visibility</li></ul><p>Corporate Strategy &amp; Expansion</p><ul><li>Support the development and execution of corporate strategy across existing and future markets</li><li>Build market assessment and expansion frameworks for international growth opportunities</li><li>Lead cross-functional strategic initiatives and monitor delivery against targets</li></ul><p>Investments &amp; Strategic Partnerships</p><ul><li>Partner with the investments team on evaluating acquisitions, partnerships, and venture opportunities</li><li>Support commercial and strategic due diligence processes</li><li>Assist with integration planning and post-deal execution where required</li><li>Develop frameworks for assessing strategic fit and long-term value creation</li></ul><p>Executive &amp; Board Engagement</p><ul><li>Prepare board materials, strategic presentations, and investor-facing narratives</li><li>Support communication with institutional shareholders and strategic stakeholders</li><li>Provide strategic analysis and recommendations to senior leadership</li></ul><p>Team Leadership</p><ul><li>Lead and develop members of the strategy team</li><li>Strengthen internal capabilities across strategic planning, execution management, and analytical problem-solving</li><li>Foster a high-performance and ownership-driven culture within the function</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>8 12 years of experience in strategy, corporate development, transformation, or a related field</p><p>Experience building or leading a Strategy Management Office or similar strategic execution function</p><p>Demonstrated ability to drive initiatives from strategy through implementation and measurable business outcomes</p><p>Background within high-growth, scale-up, PE-backed, VC-backed, or pre-IPO environments</p><p>Exposure to M&amp;A, partnerships, investment evaluation, or market expansion initiatives</p><p>Experience preparing and presenting materials for senior executives or boards</p><p>Fluent in both Arabic and English</p><p>Preferred Background</p><p>Experience in live events, entertainment, sports, marketplaces, or consumer technology</p><p>Familiarity with the Saudi and broader MENA business landscape</p><p>Exposure to international expansion across multiple markets</p><p>Why Join webook.com</p><p>Opportunity to shape strategy at one of the region s most prominent growth-stage companies</p><p>Direct exposure to executive leadership, institutional shareholders, and board-level decision-making</p><p>Ability to build and define a strategic function from the ground up</p><p>Fast-paced environment with significant regional and international growth ambitions</p><p>This Role May Not Be Suitable For Candidates whose experience is primarily advisory or consulting-based without operational ownership</p><p>Individuals who have supported strategy functions but not directly led execution</p><p>Candidates who rely heavily on established structures and processes rather than building them</p><p>Limited exposure to executive stakeholder management</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Director of Culinary is responsible for leading and overseeing all culinary operations at Sofitel Jabal Omar Makkah, ensuring the highest standards of food quality, creativity, consistency, hygiene, and operational excellence across all outlets, banqueting operations, and culinary areas.</p><p>Key Responsibilities, among others;</p><p>Culinary Strategy &amp; Innovation: Develop and implement the overall culinary vision and strategy for Sofitel Jabal Omar Makkah in alignment with the hotel s business objectives and Sofitel brand DNA. Lead the creation of innovative menus across restaurants, banquets, in-room dining, and special events, ensuring a balance between international cuisine, local Saudi flavours, and guest preferences. Ensure culinary offerings reflect the expectations of a luxury international clientele, including guests from diverse cultural and religious backgrounds. Drive continuous improvement of food concepts, presentation standards, recipes, and culinary techniques. Collaborate with the Food &amp; Beverage leadership team to develop destination dining experiences and enhance guest satisfaction.</p><p>Culinary Operations Management: Oversee all kitchen operations, ensuring consistency in food quality, taste, presentation, portion control, and service delivery. Establish and maintain world-class culinary standards across all production areas. Ensure smooth execution of high-volume operations, including buffet services, banquets, VIP functions, and large-scale religious tourism periods. Conduct regular kitchen inspections, quality checks, and operational reviews to ensure compliance with brand standards. Ensure effective coordination between culinary, stewarding, purchasing, and Food &amp; Beverage teams.</p><p>Food Quality, Hygiene &amp; Safety: Ensure full compliance with HACCP, food safety regulations, hygiene standards, and Accor operational requirements. Maintain the highest standards of cleanliness, food handling, storage, and preparation practices. Ensure all culinary teams are trained and fully compliant with food safety procedures. Implement processes to continuously improve food quality and reduce operational risks.</p><p>Financial Performance &amp; Cost Control: Take full ownership of culinary financial performance, including food cost, labour productivity, and operational efficiency. Develop and manage culinary budgets, forecasts, and action plans to achieve financial objectives. Monitor food cost performance through effective menu engineering, recipe costing, portion control, and waste reduction initiatives. Partner with Purchasing and Finance teams to optimize supplier relationships and ensure best-value procurement. Identify opportunities for cost optimization without compromising guest experience or product quality.</p><p>Leadership &amp; Talent Development: Lead, coach, and develop a large multicultural culinary team through effective communication, mentoring, and performance management. Create a culture of excellence, creativity, accountability, and continuous learning. Develop succession plans and support career growth opportunities for culinary talents. Ensure all Heartists are trained on culinary standards, safety procedures, and Sofitel service culture. Promote diversity, inclusion, and employee engagement within the culinary department.</p><p>Sustainability &amp; Responsible Practices: Drive sustainable culinary practices, including waste reduction, responsible sourcing, and efficient resource management. Support Accor sustainability commitments through environmentally responsible kitchen operations. Encourage innovation in sustainable menus and responsible food production.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Bachelor's degree or culinary qualification</p><p>Minimum 10 years of culinary experience within luxury hotels, with significant experience in a senior culinary leadership role.</p><p>Strong background in banqueting, buffet operations, and high-volume food production.</p><p>Excellent knowledge of international cuisines, culinary trends, and menu development.</p><p>Strong understanding of food cost control, budgeting, forecasting, and operational profitability.</p><p>Experience with HACCP, food safety standards, and halal food requirements.</p><p>Fluent in English, Arabic is an advantage</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Director of Culinary is responsible for leading and overseeing all culinary operations at Sofitel Jabal Omar Makkah, ensuring the highest standards of food quality, creativity, consistency, hygiene, and operational excellence across all outlets, banqueting operations, and culinary areas. Key Responsibilities, among others; Culinary Strategy &amp; Innovation: Develop and implement the overall culinary vision and strategy for Sofitel Jabal Omar Makkah in alignment with the hotel s business objectives and Sofitel brand DNA. Lead the creation of innovative menus across restaurants, banquets, in-room dining, and special events, ensuring a balance between international cuisine, local Saudi flavours, and guest preferences. Ensure culinary offerings reflect the expectations of a luxury international clientele, including guests from diverse cultural and religious backgrounds. Drive continuous improvement of food concepts, presentation standards, recipes, and culinary techniques. Collaborate with the Food &amp; Beverage leadership team to develop destination dining experiences and enhance guest satisfaction. Culinary Operations Management: Oversee all kitchen operations, ensuring consistency in food quality, taste, presentation, portion control, and service delivery. Establish and maintain world-class culinary standards across all production areas. Ensure smooth execution of high-volume operations, including buffet services, banquets, VIP functions, and large-scale religious tourism periods. Conduct regular kitchen inspections, quality checks, and operational reviews to ensure compliance with brand standards. Ensure effective coordination between culinary, stewarding, purchasing, and Food &amp; Beverage teams. Food Quality, Hygiene &amp; Safety: Ensure full compliance with HACCP, food safety regulations, hygiene standards, and Accor operational requirements. Maintain the highest standards of cleanliness, food handling, storage, and preparation practices. Ensure all culinary teams are trained and fully compliant with food safety procedures. Implement processes to continuously improve food quality and reduce operational risks. Financial Performance &amp; Cost Control: Take full ownership of culinary financial performance, including food cost, labour productivity, and operational efficiency. Develop and manage culinary budgets, forecasts, and action plans to achieve financial objectives. Monitor food cost performance through effective menu engineering, recipe costing, portion control, and waste reduction initiatives. Partner with Purchasing and Finance teams to optimize supplier relationships and ensure best-value procurement. Identify opportunities for cost optimization without compromising guest experience or product quality. Leadership &amp; Talent Development: Lead, coach, and develop a large multicultural culinary team through effective communication, mentoring, and performance management. Create a culture of excellence, creativity, accountability, and continuous learning. Develop succession plans and support career growth opportunities for culinary talents. Ensure all Heartists are trained on culinary standards, safety procedures, and Sofitel service culture. Promote diversity, inclusion, and employee engagement within the culinary department. Sustainability &amp; Responsible Practices: Drive sustainable culinary practices, including waste reduction, responsible sourcing, and efficient resource management. Support Accor sustainability commitments through environmentally responsible kitchen operations. Encourage innovation in sustainable menus and responsible food production.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree or culinary qualification Minimum 10 years of culinary experience within luxury hotels, with significant experience in a senior culinary leadership role. Strong background in banqueting, buffet operations, and high-volume food production. Excellent knowledge of international cuisines, culinary trends, and menu development. Strong understanding of food cost control, budgeting, forecasting, and operational profitability. Experience with HACCP, food safety standards, and halal food requirements. Fluent in English, Arabic is an advantage</p><p></p></section>

<p>We re expanding our Learning team within Amazon Operations! If you re interested in joining a business where you can achieve amazing results and put smiles on people s faces, this could be the role for you.</p><p><strong>Desired Candidate Profile</strong></p><p>Speak, write, and read fluently in English</p><p>Bachelor's degree</p><p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for</p>

Role Overview To own the customer engagement strategy and annual target-setting for public and private sector portfolios, driving new-logo acquisition and pipeline growth in partnership with Solution Excellence and Products Management.<br>Main Responsibilities Own the customer engagement strategy and annual target-setting for public and private sector portfolios. Act as the senior liaison between Cloud Services and Solutions and Commercial/Sales leadership on new-logo acquisition strategy. Drive revenue enablement initiatives and Lead-to-Cash pipeline acceleration for new-logo accounts. Oversee value messaging strategy across all cloud offerings. Own strategic collaboration with Cloud Solution Excellence and Cloud Products Management on unified customer strategy. Define and monitor engagement KPIs, annual revenue targets, and growth outcomes. Build strategic relationships with key clients to support retention and expansion. Proven value of sales record in the cloud business<br>Key Deliverables Achieved department-wide annual revenue targets. Expanded new-logo account base across sector portfolios. Strategic account plans with strong cross-functional alignment. Engagement KPI and revenue performance reports for senior leadership.<br>Required Qualifications & Experience Bachelor's degree in IT, Computer Science, or a related field.10+ years of relevant experience in customer engagement, cloud solutions or related field. Sales/Account Management certification preferred; MBA is a plus.<br>Key Competencies Strategic Planning, Revenue Enablement, Client Relationship Management, Cross-functional Leadership, Sales Funnel Management

???? Position Overview We are recruiting a highly qualified Consultant Anatomical Pathologist to lead the Anatomical Pathology Section. The candidate will provide clinical leadership, diagnostic excellence, and quality oversight aligned with CAP and CBAHI standards. ???? Key Responsibilities???? Clinical & Diagnostic Duties Provide expert histopathology and cytopathology diagnoses Report surgical pathology, biopsies, cytology, and frozen sections Participate in multidisciplinary team (MDT) meetings Ensure diagnostic accuracy and turnaround time compliance???? Leadership & Management Lead and manage the Anatomical Pathology section staff Supervise pathologists, technologists, and trainees Develop and implement policies, SOPs, and workflows Monitor performance indicators (TAT, QC metrics, workload)???? Quality & Accreditation Ensure full compliance with CAP and CBAHI accreditation standards Oversee quality management systems (QMS) Lead internal audits, external proficiency testing, and inspections Manage incident reporting and corrective/preventive actions (CAPA)???? Education & Development Provide training and mentorship to staff and residents Lead continuing medical education (CME) activities Promote research and evidence-based practices ✅ Required Qualifications MD in Anatomical Pathology Board certification in Anatomical Pathology (e.g., Arab Board, European, American Board) Valid SCFHS Consultant classification/license Minimum 7–10 years of experience, including leadership role Experience in a CAP-accredited laboratory is highly preferred ???? Required Competencies Advanced diagnostic expertise in histopathology and cytology Strong leadership and team management skills Deep understanding of quality systems and accreditation standards Strategic thinking and problem-solving ability Excellent communication and interpersonal skills Ability to manage high workload and complex cases ???? Selection Criteria Candidates will be assessed based on:Professional qualifications and board certification Extent and depth of diagnostic experience Leadership experience in a laboratory setting Knowledge and involvement in accreditation and quality systems Research, publications, and academic contributions Interview performance, including case discussion References and previous performance evaluations

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Qiddiya Investment Company is the holding company behind Qiddiya City and related ventures, leading strategic investments that support the development of Saudi Arabia’s entertainment, sports, and culture sectors.<br> Operating within the real estate space, the company plays a central role in shaping large-scale environments and services that require strong commercial discipline, effective governance, and cross-functional collaboration.<br> This role offers the opportunity to lead contracts and procurement activity that supports critical operational needs.<br> As Director - Contracts &amp; Procurement, you will help ensure that sourcing, contracting, and vendor governance processes are aligned with business priorities, while partnering closely with internal stakeholders to maintain continuity, control, and service quality across a complex operating environment.<br> Responsibilities Lead procurement planning and sourcing activities for City Ops, including requirements gathering, timelines, and coordination with central procurement.<br> Manage RFPs, service orders, contract approvals, renewals, and variations with relevant teams and central functions.<br> Oversee contract lifecycle management to ensure agreements are tracked, updated, renewed, and aligned with operational needs.<br> Maintain a consolidated contract register covering status, ownership, scope, SLAs/KPIs, risks, and renewal requirements.<br> Support vendor performance management through SLA/KPI monitoring, issue escalation, and corrective action follow-up.<br> Coordinate with Procurement, Legal, Finance, and other functions to ensure efficient contract execution and governance.<br> Provide commercial controls and reporting on contract performance, procurement risks, upcoming renewals, and service gaps.<br> Bachelor's degree in supply chain, business administration, law, finance, or a related field.<br> 12+ years of experience in procurement, contracts management, commercial management, supply chain, or vendor management, including experience leading a complex procurement department or function.<br> Procurement and contracts leadership experience within a large-scale, varied, and complex environment.<br> Strong understanding of sourcing, RFPs, service orders, contract approvals, renewals, variations, and procurement governance.<br> Knowledge of contract lifecycle management, vendor performance, SLAs/KPIs, and commercial controls.<br> Experience translating operational needs into clear procurement requirements and contract scopes.<br> Hands-on experience with SAP, Ariba, and Power BI.<br> Proven ability to coordinate across procurement, legal, finance, operations, and service providers, with experience negotiating with stakeholders or service providers.<br> Experience producing reports on contract, procurement, or commercial performance and resolving contract, procurement, or vendor-related issues with stakeholders.<br> Experience in real estate, city operations, or large-scale development environments is a plus.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>This position is hands on design, development and optimization of Data Warehouse and Business Intelligence. Responsibility include detailed designing of the processes and integration for extract, cleanse, transform, and load Data to Data Warehouse using engineered systems and ETL Tools (ODI, Informatica). Must have the ability to understand the overall business requirements and integrate them into the design. This individual must have required ETL design and integration skills to extract data from the source systems on premise and cloud applications ( E-business Suite, Oracle Retail Applications, Oracle Hyperion , CRM, Taleo, etc )</p><ul><li>Develop logical and physical design of Data warehouse to ensure design is consistent and well integrated with existing conceptual, logical, and physical application architectures</li><li>Maintain, and communicate processes and standard practices related to the design, development, and implementation of Data warehouse and BI application solutions and pattern</li><li>Foster and encourage Data Warehouse solutions reuse within on premise and cloud applications</li><li>Research and evaluate Data warehouse, BI and system integration technologies, products, and solutions, and make recommendations on technology/production introduction, phase out, and retirement.</li><li>Define data element requirements including history, timeliness and frequency of data</li><li>Support Company s Cloud Application initiatives and develop in premise and cloud application integrations</li><li>Test a Data Warehouse and BI to prepare for, administer, and validate the results of unit, vendor, component integration, system acceptance, deployment readiness, and user acceptance testing to ensure conformance to business, functional, and quality requirements</li><li>Design, deploy and install data warehouse and business intelligence software and infrastructure as per the requirements of the business and evolution of technology</li><li>Perform maintenance of data warehouse and business intelligence infrastructure through specific activities such as patching, upgrading, troubleshooting etc. in order to ensure and maximize performance</li><li>Perform periodical back-ups for applications and database(s) in order to ensure availability of data and applications until point of failure and mitigate risk of data loss</li><li>Ensure performance optimization for data warehouse and business intelligence infrastructure by reviewing configuration, identifying areas of improvement and taking appropriate actions (e.g. database and application tuning) in order to maximize performance</li><li>Ensure high availability of data warehouse and business intelligence applications through specific actions (e.g. scheduling maintenance activities, increase availability of current solution etc.) in order to ensure limited unplanned interruptions in the performance and availability of business applications and sustain partial system failure</li><li>Design and develop automated complex and efficient ETL (Extract, Transform and Load) processes in order to ultimately enable the business intelligence reporting</li><li>Manage data security by designing database and application infrastructure in alignment with data security requirements, managing user access according to the business rules and processes in place, monitor security compliance and mitigate security risks (e.g. performing data masking for sensitive data) in order to ensure security and integrity of data</li><li>Monitor data warehouse and business intelligence infrastructure and ETL processes by using appropriate ETL and enterprise management tools to ensure availability of data warehouse and business intelligence services with accurate data</li><li>Support other functions of the business with specific reporting (e.g. Finance department with business intelligence reporting) by gathering requirements and building data warehouse capability (e.g. sourcing data, building visualization capability etc.) in order to enhance decision making process with data insight</li><li>Ensure compliance with data security and integrity policies and procedures by monitoring database access and any other specific actions in order to ensure integrity, security and legal compliance</li><li>Create and maintain technical documentation for all systems and servers by documenting administration activities in order to support users and for internal reference</li></ul><p>Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Education BSc in computer science preferably masters in information technology related field</p><p>Experience 8 - 10 - Years of Experience</p><p>Computer Skills MS Office Suite OCP (Oracle Certified Professional) Web Logic Servers Administration Micro Strategy (BI Solution) Oracle Exadata Database Oracle Business Intelligence Suite Enterprise Edition Oracle Hyperion Oracle Data Integrator Informatica Virtualization Data Warehouse designing Data Modeling System/Technology Integration</p><p>Languages English Arabic</p>

<h3 >About the Role</h3> <p >Marriott International is seeking a <strong >Chef de Partie</strong> to join their team in Riyadh and Ad Dir'iyah. This full-time position involves preparing and cooking food according to established recipes and standards, ensuring quality and presentation. The role requires 2-5 years of relevant experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Prepare special meals or substitute items as required.</li> <li >Regulate the temperature of cooking equipment such as ovens, broilers, grills, and roasters.</li> <li >Manage food thawing processes by pulling items from freezer storage to the refrigerator.</li> <li >Ensure proper portioning, arrangement, and garnishing of food items.</li> <li >Maintain accurate food logs and monitor the quality and quantity of prepared food.</li> <li >Communicate assistance needs during busy periods and inform the Chef of excess food items for daily specials.</li> <li >Inform Food &amp; Beverage service staff about menu specials and out-of-stock items.</li> <li >Prepare and cook food in adherence to recipes, quality standards, presentation standards, and food preparation checklists.</li> <li >Prepare cold food items.</li> <li >Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model.</li> <li >Adhere to all company, safety, and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to management; complete all required safety training and certifications.</li> <li >Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</li> <li >Anticipate and address guests’ service needs, communicating professionally.</li> <li >Develop and maintain positive working relationships with colleagues; support the team in achieving common goals; listen and respond appropriately to employee concerns.</li> <li >Ensure adherence to quality expectations and standards.</li> <li >Perform other reasonable job duties as requested by Supervisors.</li> </ul> <h3 >Physical Requirements</h3> <ul > <li >Ability to stand, sit, or walk for extended periods.</li> <li >Capability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> <li >Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >2-5 years of experience in a culinary role.</li> <li >Demonstrated ability to prepare and cook food according to recipes and quality standards.</li> <li >Understanding of food safety and hygiene practices.</li> </ul> <h3 >About The Luxury Collection Hotels &amp; Resorts</h3> <p >The Luxury Collection Hotels &amp; Resorts, part of Marriott International, encompasses over 120 properties across more than 35 countries. With a heritage spanning over 100 years, originating from the Italian CIGA brand in 1906, The Luxury Collection focuses on delivering authentic experiences and creating lasting memories. Each hotel and resort is designed to reflect its locale's cultural charms and treasures. The brand seeks individuals who appreciate evocative storytelling, possess a passion for destination heritage, and are committed to delivering genuine, personalized, and anticipatory hospitality.</p> <h3 >Career at Marriott International</h3> <p >Joining The Luxury Collection means becoming part of Marriott International's portfolio of brands. Marriott International offers an environment where employees can perform their best work, pursue their purpose, belong to a global team, and develop professionally.</p>

<p>Supervise all housekeeping activities related to public spaces, ensuring cleanliness, organization, and presentation of all guest and staff-accessible areas, including lobbies, elevators, corridors, restrooms, entrances, driveways, outlets, spa areas, back-of-house corridors, and service elevators. Develop and manage daily task checklists and cleaning schedules for Public Area Attendants, ensuring full coverage and timely completion of assignments. Ensure readiness of all high-traffic areas during key guest arrival, dining, and event periods, maintaining a sharp focus on first impressions and high visibility areas. Provide on-the-spot coaching, reinforce brand standards, and guide team members through daily operational requirements. Ensure proper usage, care, and storage of equipment, chemicals, and housekeeping tools, with particular emphasis on safety and efficiency. Coordinate and supervise service assessments for outsourced maintenance contracts related to public spaces, including pest control, marble and wood polishing, carpet/upholstery shampooing, façade cleaning, and indoor plant care. Maintain updated inventories of all public area-related cleaning equipment, machinery, and consumables; flag irregularities and ensure timely replenishment. Assigning cleaning tasks and areas to housekeeping line staff and monitoring their performance. Inspecting rooms, hallways, lobbies and public areas for cleanliness and order. Conducting training sessions and cleaning methods, equipment uses, and safety procedure. Managing the stocking and ordering of cleaning supplies to ensure availability and budget compliance. Resoling any guest issues or complaints related to cleanliness in a timely and efficient manner. Preparing reports on departmental activities, staff performance, and resource utilization. Supervise and inspect housekeeping line staff, ensuring completion of daily assignments. Conduct quality inspections to uphold Faena s cleanliness, presentation, and Forbes 5-star service standards. Help develop training programs and facilitate onboarding of new team members. Monitor inventory of linens, amenities, and supplies, ensuring par levels and timely restocking. Liaise with Front Office, Engineering, and other departments to ensure seamless service delivery and guest satisfaction. Support department compliance with health and safety regulations. Manage with lost &amp; found, deep-cleaning projects, and VIP arrival preparations. Respond to guest service requests and manage in-room service recovery with discretion and professionalism.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Certificate in Hospitality Management or related field Minimum 2 years of experience in housekeeping operations in a luxury hotel, with at least 1 year in a supervisory or Coordinator roll. Experience with Forbes or 5-Diamond service standards preferred. Familiarity with PMS (Opera) and housekeeping management systems. Good understanding of hygiene, sanitation, and safety standards Familiarity with housekeeping operations, schedules, and shift planning Basic knowledge of inventory control for cleaning supplies and equipment Experience in handling guest requests and maintaining service standards in public spaces Good communication skills in English (additional languages are an advantage)</p>

<p><b>ABOUT THE POSITION</b></p><p><br></p><p>The Director of Talent Development at Rosewood AMAALA is responsible for leading and shaping the resort s learning, development, and performance culture strategy. This role oversees the design, implementation, and continuous enhancement of all learning initiatives, ensuring alignment with Rosewood s values, service philosophy, Forbes standards, and A Sense of Place experience. As a strategic partner to leadership, the Director of Talent Development drives a culture of continuous learning, leadership growth, operational excellence, and service mastery. The role plays a critical part in pre-opening readiness by building capability frameworks, delivering brand immersion programs, and ensuring associates are fully prepared to deliver exceptional luxury experiences from day one.</p><p><b><br></b></p><p><b>RESPONSIBILITIES:</b></p><ul><li>Develop and implement the overall Talent Development strategy aligned with Rosewood brand standards and AMAALA s operational objectives.</li><li>Lead and own the full Forbes Standards Training strategy, ensuring structured, measurable, and sustainable implementation across all departments.</li><li>Design and deliver comprehensive Forbes Five-Star service training programs for associates, supervisors, managers, and leaders.</li><li>Partner with operations leaders to embed Forbes behaviors into daily briefings, SOPs, and service rituals.</li><li>Conduct Forbes readiness audits, mystery assessments, and service calibration workshops to maintain consistency.</li><li>Lead all learning initiatives including orientation, brand immersion, Perfect Discovery, leadership development, technical training, and compliance programs.</li><li>Design and execute structured pre-opening training programs to ensure full operational readiness.</li><li>Ensure all associates complete mandatory compliance training in line with company policies and Saudi labor requirements.</li><li>Conduct training needs analysis in collaboration with department heads and develop tailored development plans.</li><li>Oversee performance management frameworks including goal setting, appraisals, and development planning.</li><li>Coach leaders on effective performance conversations, service recovery coaching, and associate development.</li><li>Monitor training effectiveness through KPIs, service audit results, guest feedback, Forbes assessment results, and engagement metrics.</li><li>Maintain accurate records of training hours, certifications, assessments, and development progress.</li><li>Drive succession planning and talent review processes in partnership with the Director of Talent &amp; Culture.</li><li>Promote a culture of learning, accountability, and service excellence across all levels.</li><li>Collaborate with Corporate Talent &amp; Culture to align development programs with global Rosewood standards.</li><li>Manage the Talent Development budget, training facilities, and digital learning platforms.</li><li>Lead and mentor Talent Development managers, trainers, and coordinators.</li><li>Support associate engagement and recognition programs through development-driven initiatives.</li><li>Maintain confidentiality of associate development records and performance documentation.</li><li>Promote Rosewood values and luxury service behaviors through visible leadership and consistent example.</li><li>Perform other duties assigned by the Cluster Director of Talent &amp; Culture</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 8 10 years of progressive experience in Talent Development or Talent &amp; Culture within luxury hospitality.</li><li>Strong hands-on experience in implementing and sustaining Forbes Five-Star service standards training.</li><li>At least 3 5 years in a leadership role overseeing learning and development functions.</li><li>Bachelor s degree in Human Resources, Hospitality, Business Administration, Education, or related field.</li><li>Professional certifications in training, coaching, or leadership development preferred.</li><li>Experience in pre-opening or ultra-luxury resort environments highly preferred.</li><li>Demonstrated expertise in service culture transformation and performance coaching.</li><li>Strong facilitation, presentation, and leadership influence skills</li></ul>

Jobe Scope<br>Provide engineering governance, troubleshooting, and technical support for Maintenance Engineering Support Section to improve equipment reliability, integrity, and maintenance effectiveness.<br>Key Duties, Responsibility & Accountabilities <br>Ensure compliance with SATORP HSSE, regulatory, and technical requirements across all Maintenance Engineering activities. Provide strategic leadership and oversight of Maintenance Engineering programs, including maintenance cost optimization, risk-based maintenance, failure analysis, and asset performance improvement initiatives. Provide Engineering leadership and coordination for Routine maintenance, Critical Equipment maintenance, Turnarounds, shutdowns and asset integrity initiatives. Govern Engineering standards, Maintenance strategies, and Maintenance procedures to ensure safe, compliant, and optimized asset performance. Direct and approve troubleshooting activities and Maintenance Engineering recommendations to mitigate operational risks and enhance equipment reliability. Ensure the effective development, implementation, and continuous improvement of preventive, predictive, corrective and condition-based Maintenance programs for Mechanical and Instrumentation assets. Oversee the monitoring of equipment reliability, Maintenance effectiveness, recurring failures, and technical risks, ensuring timely corrective actions and sustainable performance improvements. Foster a culture of technical excellence, continuous improvement, and operational discipline through effective leadership, coaching, and development of Maintenance Engineering personnel. Define departmental priorities, allocate resources, and ensure the successful delivery of Maintenance Engineering objectives in alignment with business and operational goals. Govern spare parts optimization strategies to ensure the availability of critical materials while balancing reliability, operational risk, and cost effectiveness. Ensure effective utilization of CMMS to control maintenance activities, minimize reliability risks, and sustain asset integrity.<br><br>Requirements Bachelor’s Degree in Mechanical/Instrumentation Engineering or a related discipline.10-15 years of experience in relevant refinery, petrochemical experience<br>Job Specific Skills <br>Proven team leadership experience. Proficiency in SAP/CMMS and applicable reporting tools Risk-based maintenance and spare parts optimization Knowledge of HSSE, PTW/LOTO, quality, and documentation requirements<br>Preferred Certificates CMRP

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Purpose<br><br>Job Description<br><br>To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HS<br><br>Key Accountability Areas<br><br>Customer Experience<br><br>Identify touch points during customer experience and analyze the current state of these touch points and how to improve them. Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters Conduct customer interviews and surveys and report on insights Regular communication with internal stakeholders such as customer care and other customer-facing teams to identify gaps and opportunities. Raising red flags wherever the business process – billing, installation, or anything pre or post sales – needs correction to ensure the customer has a seamless experience with the company Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes Work with the product and the technology teams to ensure seamless brand and buying experience with technology- be it the brand website or a self-service app Design and implement customer retention programs to minimize churn and enhance long-term customer engagement. Oversee customer service metrics, including response time, resolution rate, and CSAT, to drive continuous improvement. Monitor competitor strategies and industry trends to ensure Hungerstation remains a leader in customer experience Analyze internal company’s performance data and find out patterns that might affect the customer experience. Prepare weekly, monthly, and annually data-based insights and report them to internal stakeholders. Support internal stakeholders with data analytics when needed to help them improve areas that affect customer experience. Lead and manage projects and programs with internal stakeholders to improve customer experience.<br><br>Strategy & Planning<br><br>Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience<br><br>8 - 10 years of experience in customer experience, customer service, or operations, Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement. Proficiency in CX tools, CRM software, and customer support platforms. Excellent communication and leadership skills, with the ability to influence stakeholders. Knowledge of food delivery or e-commerce industries is a plus. Ability to work in a fast-paced, dynamic environment and drive results. Strong project management skills with the ability to execute multiple initiatives simultaneously. Experience in data-driven decision-making, customer segmentation, and personalization strategies.<br><br>Education and Certifications<br><br>Bachelor’s degree in Business Administration, or a relevant field is required.

Additional Information<br><br>Job Number 26117962<br><br>Job Category Human Resources<br><br>Location Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Purpose is to carry out tasks related to the processing of employees’ visas and government related documents and ensures compliance with immigration and other relevant regulations. Responsible for the daily activities related to Government Relations including visa and license applications. Maintains open lines of communication with various Government and Municipal agencies<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 3 years experience in the government relations, human resources, management operations, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Government Relations, Human Resources, Business Administration, or related major; 1 year experience in the government relations, human resources, management operations, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Managing Government Relations Activities<br><br> Manages and ensures that various licenses requested for hotel, hotel associates or guest are filled and obtained on time. Monitors the visa, occupational card and passport expiration of all associates. Files visa applications for guests and employees and ensures a timely approval. Maintains a weekly cost overview with detailed justification. Arranges the coordination of associates’ departures at the airport at the end of their contract to ensure visa cancellation. Assists the Sales Department with leads from local companies and Government institutions. Assists with all Government matters where necessary. Works with relevant government agencies or departments to ensure documents are processed properly.<br><br>Managing Legal and Compliance Practices<br><br> Ensures all food handling cards are filled, approved and renewed on time for all associates who have direct contact with guest. Maintains a passport & visa file system in the office. Ensures that front office maintains a proper guest passport file system. Ensures compliance with regulations relevant to Government Relations transactions and activities. Provides guidance to other departments to ensure that employees have the necessary documents. Ensures employee files contain required employment paperwork, related to visas or licenses. Ensures this information is properly maintained and secured for the required length of time. Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. Communicates property rules and regulations via the employee handbook.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>&nbsp;Aftersales Operations Management</p><ul><li>Manage the overall day-to-day operations of the Aftersales Department.</li><li>Develop and implement annual, monthly, and daily operational plans.</li><li>Ensure all service centers and workshops are fully operational and properly equipped.</li><li>Monitor workshop capacity, productivity, and utilization.</li><li>Optimize the vehicle reception, diagnosis, repair, quality control, and delivery process.</li><li>Reduce customer waiting time and vehicle turnaround time.</li><li>Ensure all repairs are completed according to approved technical standards.</li><li>Identify operational bottlenecks and implement corrective actions.</li></ul><p>B. Workshop &amp; Technical Service Management</p><ul><li>Oversee mechanical, electrical, electronic, diagnostic, and preventive maintenance operations.</li><li>Monitor technician productivity and efficiency.</li><li>Ensure proper use of diagnostic equipment and workshop tools.</li><li>Monitor recurring technical problems and implement corrective measures.</li><li>Ensure compliance with manufacturer technical procedures and service bulletins.</li><li>Establish and monitor final vehicle inspection procedures.</li><li>Reduce repeat repairs and customer comebacks.</li><li>Maintain high standards of workmanship and technical quality.</li></ul><p>C. Spare Parts Management</p><ul><li>Manage spare parts operations, including purchasing, inventory, storage, and issuance.</li><li>Ensure availability of fast-moving and critical spare parts.</li><li>Establish appropriate minimum and maximum stock levels.</li><li>Monitor stock accuracy and conduct regular inventory checks.</li><li>Reduce obsolete, slow-moving, and non-moving inventory.</li><li>Improve inventory turnover.</li><li>Coordinate with Procurement and suppliers to improve pricing and availability.</li><li>Monitor spare parts margins and profitability.</li></ul><p>D. Warranty Management</p><ul><li>Manage all warranty operations and claims.</li><li>Ensure warranty claims are submitted accurately and within required timelines.</li><li>Monitor warranty receivables and claim settlements.</li><li>Reduce rejected warranty claims.</li><li>Analyze reasons for claim rejection and implement corrective actions.</li><li>Ensure compliance with manufacturer warranty policies and procedures.</li><li>Maintain accurate warranty documentation and records.</li></ul><p>E. Customer Experience &amp; Satisfaction</p><ul><li>Develop and maintain a high-quality customer experience throughout the service journey.</li><li>Monitor Customer Satisfaction Index (CSI), NPS, complaints, and customer feedback.</li><li>Establish effective customer complaint handling procedures.</li><li>Ensure critical customer complaints are resolved promptly.</li><li>Conduct root-cause analysis of recurring complaints.</li><li>Develop customer retention and loyalty initiatives.</li><li>Implement customer follow-up programs after service completion.</li><li>Improve customer retention and repeat-service rates.</li></ul><p>F. Financial &amp; Profitability Management</p><ul><li>Prepare and manage the Aftersales annual operating budget.</li><li>Achieve monthly and annual revenue and profitability targets.</li><li>Monitor gross profit and margins for labor, parts, and services.</li><li>Control operational expenses and identify cost-saving opportunities.</li><li>Improve workshop capacity utilization and revenue generation.</li><li>Increase revenue from preventive maintenance and additional services.</li><li>Monitor Average Repair Order (ARO) value.</li><li>Analyze branch/service center profitability.</li><li>Prepare financial and operational forecasts.</li></ul><p>G. Aftersales Sales Development</p><ul><li>Develop Upselling and Cross-selling opportunities within service centers.</li><li>Increase sales of:</li><li>Preventive maintenance services.</li><li>Tires.</li><li>Batteries.</li><li>Accessories.</li><li>Vehicle care services.</li><li>Maintenance contracts.</li><li>Extended warranty products.</li><li>Additional repair and maintenance services.</li><li>Train Service Advisors to identify customer needs and recommend appropriate services.</li><li>Monitor service recommendation conversion rates.</li><li>Develop campaigns to increase customer return visits.</li></ul><p>H. People Management &amp; Development</p><ul><li>Lead, manage, and motivate Aftersales teams.</li><li>Establish clear objectives and KPIs for all employees.</li><li>Conduct periodic performance reviews.</li><li>Identify staffing requirements and workforce gaps.</li><li>Participate in recruitment and selection of key employees.</li><li>Develop training and development plans.</li><li>Improve technical and customer-service capabilities.</li><li>Develop succession plans for critical positions.</li><li>Ensure compliance with company HR policies and procedures.</li></ul><p>I. Reporting &amp; Performance Analysis</p><p>Prepare and review regular management reports covering:</p><ul><li>Aftersales revenue.</li><li>Gross profit and margin.</li><li>Number of vehicles serviced.</li><li>Number of repair orders.</li><li>Average Repair Order (ARO).</li><li>Technician productivity.</li><li>Workshop utilization.</li><li>Labor hours available vs. sold.</li><li>Repeat repair / comeback rate.</li><li>Customer satisfaction and NPS.</li><li>Customer complaints.</li><li>Spare parts sales.</li><li>Inventory turnover.</li><li>Obsolete and slow-moving parts.</li><li>Warranty claims.</li><li>Warranty rejection rate.</li><li>Operating expenses.</li><li>Budget vs. actual performance.</li><li>Branch and service center profitability.</li><li><br></li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong leadership abilities to guide and motivate a team towards achieving common goals.</li><li>Excellent communication skills, both verbal and written, to effectively interact with clients and team members.</li><li>Analytical skills to assess service metrics and derive actionable insights for improvement.</li><li>Project management skills to oversee multiple initiatives and ensure timely execution.</li><li>Customer-focused mindset to prioritize client satisfaction and build lasting relationships.</li><li>Problem-solving skills to address and resolve customer issues promptly and effectively.</li><li>Proficiency in using CRM software and other tools to manage aftersales processes efficiently.</li></ul></div>

<p>The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life through bold ideas, meaningful collaboration, and a deep sense of purpose. Following FAENA Buenos Aires, Miami Beach and New York City, we are now expanding to the Kingdom of Saudi Arabia, Faena The Red Sea will mark a new chapter visionary in spirit, exceptional in execution. We re building more than a hotel; we re shaping a world of beauty, wonder, and connection. If you re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><p>As Director of Revenue at Faena The Red Sea, you will be pivotal in driving strategic revenue management initiatives across the portfolio. Your insights and leadership will directly influence demand optimization, pricing strategies, and financial performance, helping us deliver on our promise of exceptional luxury and guest experiences.</p><p>Key Responsibilities:</p><ul><li>Monitor and support Faena Hotels by analyzing group and transient business trends over a five-year horizon, ensuring measurable improvements in demand, availability, and revenue.</li><li>Deliver critical, data-driven analysis on short-term revenue impacts, influencing occupancy, average daily rate (ADR), and overall rooms profitability within the 53-week operational period.</li><li>Engage actively in daily revenue meetings, sales strategy sessions, and property visits to ensure alignment and agile response to market conditions.</li><li>Analyze STAR Reports and RevPAR index changes, applying insights to forecast trends and guide revenue strategies.</li><li>Develop and share revenue management best practices that enhance portfolio-wide performance.</li><li>Stay attuned to industry, market, and economic trends, communicating findings to leadership and guidance teams.</li><li>Partner with marketing to drive demand during low periods through targeted campaigns and strategic offers that boost bookings and revenue.</li><li>Lead monthly forecast reviews with a goal of maintaining forecast accuracy within 5% across all properties.</li><li>Support the annual operating plan and develop an annual revenue management strategy aligned with Faena s vision.</li><li>Cultivate relationships with brand partners, ownership, third-party online travel agencies, and industry groups like HSMAI and local educational institutions.</li><li>Support high-level displacement analysis and revenue decisions for group business, including extended stays.</li><li>Guide the annual RFP process with strategic insights and oversight.</li><li>Train sales and front office teams on revenue management principles and tools, empowering them to maximize revenue potential.</li><li>Champion the effective use of revenue management technology across all properties and brands within the portfolio.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Proven experience (minimum 7 10 years) in Revenue Management within luxury or lifestyle hospitality brands, preferably managing multi-property portfolios.</p><p>Strong expertise in forecasting, pricing strategies, and demand management to maximize RevPAR and overall revenue performance.</p><p>Proficient in revenue management systems such as IDeaS, Duetto, or similar platforms, along with hotel PMS and CRM tools.</p><p>Data-driven mindset, with the ability to analyze STAR reports, market trends, and financial data to inform strategic decisions and revenue plans.</p><p>Collaborative team player with excellent communication and stakeholder management skills, capable of working cross-functionally with sales, marketing, and operations teams.</p><p>Demonstrated leadership abilities, with experience training and mentoring teams to enhance revenue management knowledge and capabilities.</p><p>Deep understanding of market dynamics in the Middle East and Saudi Arabia is highly desirable.</p><p>Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.</p><p>Exceptional problem-solving and strategic thinking skills, with attention to detail and a results-oriented approach.</p><p>Knowledge of hospitality industry standards, brand positioning, and guest experience excellence.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.</p><p>CORE WORK ACTIVITIES Understanding Market Opportunities &amp; Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</p><p>Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand s Customer Service Standards and property s Brand Standards. Executes and supports the business Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</p><p>Building Successful Relationships Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff.</p><p>Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li><li>OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.</li></ul><p></p></section>