DevOps Engineer Jobs - Makkah Saudi

<strong>Description<br><br></strong>AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer’s unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world’s most adopted cloud. Join us and help us grow.<br><br>We are hiring a Senior Solutions Architect to work with Enterprise and Strategic customers in western Saudi Arabia, based in Jeddah. Saudi Arabia is one of the fastest-growing cloud markets in the Middle East, fuelled by Vision 2030 and ambitious national digital transformation programmes across government, healthcare, aviation, retail, and financial services. This role is central to AWS’s growth strategy in the Kingdom — you will serve as the primary technical advisor for a portfolio of high-profile enterprise customers, helping them modernise legacy platforms, adopt AI and cloud-native architectures, and accelerate their digital agendas.<br><br>Solutions Architects engage with customers to understand their business drivers, assess application portfolios, and design reliable, cost-effective cloud-native architectures. As a Senior Solutions Architect, you will partner with Account Managers, Business Development representatives, Professional Services, Specialist SAs, and AWS Service Teams to create solutions that address complex business problems and accelerate the adoption of AWS services. You will also play a key role in competitive displacement engagements, helping customers migrate workloads to AWS.<br><br>You should enjoy thinking strategically about business, products, and technical challenges. We are looking for candidates who are comfortable at the intersection of technology and business. The Solutions Architect is a technical role — you must be broadly competent across many areas of technology (Generative AI, Agentic AI, cloud infrastructure, security, DevOps, databases, application development, data analytics) and deep in at least 2–3 of those areas. On the business side, the ability to connect technology with measurable business value is critical for our customers’ successful use of AWS. You will spend most of your day interacting with multiple customer stakeholders, including CxOs, VPs, Directors, Architects, Developers, and Engineers.<br><br>Key job responsibilities<br><br><ul><li> In partnership with Account Managers and Business Development, drive long-term customer success, satisfaction, and trust through the adoption of AWS services and well-architected solutions.</li><li> Serve as the primary technical advisor for enterprise customers in the Jeddah and western Saudi Arabia region, building trusted relationships with senior stakeholders and influencing their long-term technology strategy.</li><li> Educate customers on the value proposition of AWS and lead deep architectural discussions to ensure solutions are designed for successful deployment in the cloud, including competitive migration paths from other cloud providers to AWS.</li><li> Conduct one-to-few and one-to-many enablement sessions to transfer knowledge to customers considering or already using AWS (e.g., Dev Days, Immersion Days, Workshops, and GameDays).</li><li> Capture and share best-practice knowledge amongst the AWS Solutions Architect community; contribute to customer-facing publications such as white papers, blog posts, and reference architectures.</li><li> Act as a technical liaison between customers, AWS Service Teams, and Support — gathering product feedback, driving feature requests, and mentoring fellow Solutions Architects in the region.<br><br></li></ul>A day in the life<br><br>As a Senior Solutions Architect in Jeddah, your day revolves around customer impact. You might start the morning preparing an architecture proposal for an enterprise customer exploring a migration from on-premises or competing cloud platforms to AWS. Mid-morning, you join a deep-dive technical session with a customer’s engineering team, whiteboarding a microservices architecture for their digital platform and advising on the right mix of compute, AI/ML, and data services.<br><br>After lunch, you collaborate with your Account Manager and the wider account team on a strategy call — aligning on the technical win plan for a competitive opportunity and identifying the right Specialist SAs or ProServe resources to bring in. Later in the afternoon, you might lead a workshop or Immersion Day for a group of developers at a customer site, walking them through hands-on labs on Amazon Bedrock, GenAI application patterns, or container modernisation with EKS.<br><br>Between customer meetings, you capture feedback on product gaps, draft a blog post on a solution pattern you designed last week, or review an architecture created by a teammate. Your week also includes internal syncs with the broader KSA SA team, community knowledge-sharing sessions, and preparation for upcoming events. No two days are the same, but the constant is clear: you are the customer’s trusted technical partner, and your work directly drives their success on AWS<br><br><strong>Basic Qualifications<br><br></strong><ul><li> 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li> 3+ years of design, implementation, or consulting in applications and infrastructures experience</li><li> 10+ years of IT development or implementation/consulting in the software or Internet industries experience</li><li> Knowledge of cloud architecture<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> 5+ years of infrastructure architecture, database architecture and networking experience</li><li> Experience working with end user or developer communities</li><li> Experience in a technical role within a sales organization</li><li> Experience with presentations and speaking with executives, IT, management, and developers</li><li> Experience designing or advising on AI/ML workloads, including model training, inference, and deployment on cloud infrastructure</li><li> Experience with generative AI concepts and their application to enterprise use cases (e.g., foundation models, RAG architectures, AI agents, prompt engineering)Preferred / Nice-to-have:</li><li> Experience architecting data pipelines and data platforms that support AI/ML workloads (e.g., data lakes, feature stores, vector databases)</li><li> Hands-on experience with AI/ML frameworks and services (e.g., SageMaker, Bedrock, TensorFlow, PyTorch, Hugging Face) or equivalent cloud AI platforms<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - AWS EMEA SARL (Saudi Arabia Branch)<br><br>Job ID: A10575733

We are now looking for a<strong> Section Manager Digital Transformation, </strong>to join Nissan in Saudi Arabia to Lead NKSA Digital Transformation, Business Intelligence, Data Analytics, Systems Integration, Automation, Data Governance and Artificial Intelligence initiatives. Primary priority: transform Sales Performance, Dealer Network Development (DND) and Non-Technical Training through integrated data, digital tools, governed BI and automation. Secondary scope: develop scalable digital, data and AI capabilities that can support wider NKSA functions based on approved business priorities. You will act as the business-side technical lead and product owner bridging NKSA functions with Local IT, Regional IS/IT, Nissan enterprise platforms, dealers and technology partners. This role does not replace IT ownership. Translate operational needs into functional and technical requirements, integrate approved systems and data sources, automate data flows, and turn governed data into actionable management insight and measurable business value.<br><br><strong>In this role you will:<br><br></strong><strong>Digital Transformation &amp; Business Solutions<br><br></strong><ul><li> Own and maintain the prioritized NKSA transformation roadmap and backlog, with primary focus on Sales Performance, DND and Non-Technical Training. </li><li> Map current processes, identify manual/repetitive activity and redesign priority workflows using approved digital solutions such as Power Platform, SharePoint, Teams, APIs and fit-for-purpose applications. </li><li> Develop or coordinate internal solutions including dealer assessment, DND expansion tracking, training/certification tools, workflow approvals, management action tracking and reporting automation. </li><li> Assess vendor technical proposals, architecture, scalability, integration approach, security, implementation effort and total cost of ownership before solution selection. </li><li> Measure before/after benefit realization including hours saved, cycle-time reduction, errors reduced, cost avoidance and user adoption. <br><br></li></ul><strong>Business Intelligence, Power BI &amp; Enterprise Performance Management<br><br></strong><ul><li> Own the evolution of the NKSA Sales Performance Dashboard into an integrated performance-management environment. </li><li> Establish Power BI architecture, dashboard/UI standards, reusable data models, governed workspaces, deployment processes, refresh controls and adoption monitoring in coordination with IT. </li><li> Define common KPI architecture covering source, owner, logic, target, frequency and management use; prevent duplicate or conflicting reporting. </li><li> Build executive, functional, dealer and operational views with drill-down across NKSA, channel, dealer, branch, model and grade; enable trends, BP/LY/milestone comparisons, exception alerts and action tracking. </li><li> Expand analytics progressively to DND, Training, CX, CCS, Production and other approved functions. <br><br></li></ul><strong>Systems Integration, Data Engineering &amp; Architecture<br><br></strong><ul><li> Map current-state systems, interfaces, data flows, ownership and dependencies across Salesforce, SAP, Dragon, CRM, LMS, dealer data, Power BI, Microsoft 365 and other approved platforms. </li><li> Identify manual interfaces, duplicate data handling, quality gaps and system limitations; define future-state integration priorities. </li><li> Document API/interface requirements, data mappings, business rules, transformation logic, refresh frequency, authentication, monitoring, exception handling and source-of-truth ownership. </li><li> Coordinate technical feasibility with Local IT, Regional IS/IT and enterprise system owners; support data pipelines, middleware and warehouse/lakehouse requirements where approved. </li><li> Maintain the Current-State System Map, Future-State Architecture, Data Flow Map, Integration Catalogue, Interface/API Register and Application Dependency Map. <br><br></li></ul><strong>Business-to-IT Translation &amp; Technical Product Ownership<br><br></strong><ul><li> Lead workshops with business functions to convert problems and opportunities into Business Requirement Documents (BRDs), functional specifications, user stories and acceptance criteria. </li><li> Act as the missing business-side technical owner between functions, NKSA Local IT and Regional IS/IT while respecting technology, architecture, cybersecurity and platform ownership. </li><li> Coordinate feasibility assessment, solution design, development priorities, testing, UAT, defect resolution, business readiness, cutover, go-live and post-launch stabilization. </li><li> Maintain a Digital Transformation Dependency &amp; Risk Register covering Local IT, Regional IS/IT, data availability, APIs, licenses, budgets, vendors, security approvals and business ownership. </li><li> Escalate blocked dependencies through agreed governance with clear owner, due date and business impact<br><br></li></ul><strong>AI, Automation &amp; Advanced Analytics<br><br></strong><ul><li> Develop a practical, governed NKSA AI roadmap focused on measurable business outcomes, not standalone experiments. </li><li> Prioritize approved use cases across forecasting assistance, lead scoring/prioritization, conversion and lost-sales analysis, dealer insights, executive summaries, exception identification, DND opportunity analysis, training/learning analytics and document intelligence. </li><li> Drive approved Microsoft Copilot and AI-enabled productivity use cases with appropriate security, privacy, human oversight and adoption controls. </li><li> Prototype and technically evaluate AI/automation opportunities, then coordinate scale-up with Local/Regional IS/IT and relevant owners. </li><li> Define value case, success measure and control requirements for every use case before production scaling. <br><br></li></ul><strong>Cross-Functional Analytics: Sales, CRM, DND &amp; Training<br><br></strong><ul><li> Sales Performance: analytics for retail, fleet, IIR, TIV, market share, BP, LY, dealer/branch/model/grade, stock, production, arrivals, RTS, walk-ins, test drives, conversion and Sales Consultant performance. </li><li> CRM/Lead Intelligence: integrate approved lead sources; monitor source quality, ageing, SLA and conversion by dealer, branch, model, channel, consultant and campaign; structure lost-lead reasons and support approved scoring capabilities. </li><li> DND: network coverage, white-space analysis, market potential, site/candidate facility evaluation, dealer performance, expansion business cases and digital tracking. </li><li> Training: integrate LMS/certification data, automate completion reporting, analyze competency/assessment results, support Skills Contest analytics and link training indicators to business performance where meaningful. <br><br></li></ul><strong>Data Governance, Quality, Security &amp; Single Source of Truth <br><br></strong><ul><li> Establish and maintain a data-governance operating model covering data ownership, authoritative source, KPI definition, refresh frequency, quality rules, access, security, retention and lineage. </li><li> Maintain Data Dictionary, KPI Dictionary, System/Data Map, Data Ownership Matrix, Data Quality Rules and Reporting Governance Framework. </li><li> Work within Nissan/NKSA architecture and cybersecurity governance; ensure role-based access, appropriate secret/credential handling, audit logging, backup/recovery and privacy-by-design. </li><li> Coordinate resolution of material data-quality and reconciliation issues with source owners; prevent uncontrolled integrations and shadow data solutions. <br><br></li></ul><strong>End-to-End Delivery, Change, Vendor &amp; Benefit Management<br><br></strong><ul><li> Manage the solution lifecycle from problem definition and process mapping through requirements, data assessment, architecture, security review, development/configuration, integration, testing, UAT, training, go-live, monitoring and enhancement. </li><li> Coordinate Executive Management, Sales, DND, Training, CX, Finance, Marketing/Aftersales as relevant, Local IT, Regional IS/IT/AMIEO, dealers, platform owners and technology vendors. </li><li> Drive user readiness, training, adoption and change management; establish clear governance cadence and action ownership. </li><li> Track business benefits and continuous-improvement opportunities after go-live; maintain lessons learned and enhancement backlog. </li><li> Provide concise, governed management insights and support monthly/quarterly business reviews using trusted data. <br><br></li></ul><strong>What we are looking for:<br><br></strong><ul><li> Bachelor's degree in Computer Science, Software Engineering, Information Systems, Information Technology, Data Science, Business Analytics, Computer Engineering or equivalent. </li><li> Minimum 8 years relevant professional experience, preferably with ownership of enterprise-scale solutions across Digital Transformation, Enterprise Software, Data/BI, Systems Integration, API development/integration, Data Modelling, Automation, Business Applications, AI implementation or Solution Delivery. <br><br></li></ul>Strongly preferred: Experience in automotive, dealer operations, CRM/lead management, automotive finance, financial services or enterprise transformation.<br><br><ul><li> Mandatory technical capabilities: Power BI, DAX/analytical modelling, SQL/SQL Server, dashboard architecture, KPI design, data modelling, REST APIs/web services, integration architecture, data pipelines, ETL/ELT concepts, data quality, Microsoft 365, Power Platform, Power Automate, SharePoint and Azure ecosystem familiarity. </li><li> Preferred technical capabilities: Microsoft Fabric, Azure Data Services, Azure OpenAI, Azure AI, AI Document Intelligence, LLM integration, Python, Machine Learning, CI/CD, DevOps, containerization, data warehouse/lakehouse, Salesforce/SAP/CRM/DMS/LMS integration and ability to understand Nissan enterprise systems such as Dragon. </li><li> Business competencies: Business understanding, commercial awareness, ability to translate business needs into technical design, executive communication, stakeholder management, project leadership, structured problem solving, vendor management, change management and user adoption. </li><li> Strong technical-development capability is highly desirable, including C#/.NET or equivalent enterprise development, web/API architecture, modern web application concepts and enterprise application design. </li><li> Excellent English communication skills (spoken and written) mandatory. Arabic preferred but not mandatory. <br><br></li></ul>At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.<br><br>Saudi Arabia

<h3 >About Agoda and the Opportunity</h3> <p >Agoda, a part of Booking Holdings [NASDAQ: BKNG], connects people to destinations and experiences globally through its platform. The company's Data department oversees all data-related requirements, aiming to enable and increase data utilization across the organization through creative approaches and powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. This full-time position for a Senior / Staff Data Engineer (BI) CEG Team is based in Makkah.</p> <h3 >Role Overview: Senior / Staff Data Engineer (BI)</h3> <p >As a <strong >Senior/Staff Data Engineer in the Customer Experience Group (CEG)</strong>, you will contribute to the design, build, and maintenance of data and software foundations that empower CEG Business users to serve customers and agents across various contact channels. This role involves close collaboration with Product, Operations, Analytics, Operations Efficiency, WFM, DevOps, and engineering teams to deliver reliable data pipelines, scalable models, internal tools, and clear insights that enhance customer experience and operational efficiency. Candidates should be comfortable transitioning between engineering tasks (pipelines, data models, internal services, tooling, optimization) and analytics work (business questions, dashboards, deep-dive analysis). At the <strong >Staff level</strong>, responsibilities extend to shaping CEG’s data and tooling strategy, influencing cross-team architecture, and elevating the team's overall engineering and data standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Design, build, and maintain scalable ETL/ELT pipelines to ingest, transform, and serve data from CEG systems and third-party tools.</li> <li >Develop and optimize data models that support CEG reporting, monitoring, forecasting, QA, and experimentation.</li> <li >Ensure data quality, reliability, and observability by implementing validation checks, anomaly detection, and monitoring for key CEG datasets and metrics.</li> <li >Improve performance and cost efficiency of data jobs and queries for high-volume CEG data.</li> <li >Collaborate with data platform and engineering teams to standardize tooling and best practices.</li> <li >Design and build data tools and internal products for CEG, such as self-service analytics and monitoring dashboards.</li> <li >Utilize languages like Python, Java, Golang, or JavaScript/TypeScript to implement APIs, data services, and lightweight UIs.</li> <li >Partner with CEG product managers and operations to translate operational challenges into concrete data tools, from problem framing to delivery.</li> <li >Apply solid software engineering practices, including testing, code reviews, CI/CD, and observability, to data products.</li> <li >At the Staff level, define and drive the roadmap for key CEG data tools and platforms, ensuring reuse across regions and channels.</li> <li >Partner with CEG product and business teams to translate questions into data problems and design clear analytic approaches.</li> <li >Build and maintain dashboards and reports that provide reliable metrics and self-service access to data.</li> <li >Perform deep-dive analysis to understand trends, identify root causes, and propose data-driven recommendations.</li> <li >Define and maintain metrics and KPIs, ensuring consistent definitions across CEG teams and tools.</li> <li >Communicate findings in clear, business-friendly language, including implications and recommended next steps.</li> <li >Act as a trusted data partner for CEG stakeholders.</li> <li >Work with other data engineers, analysts, and scientists to align on data standards and shared datasets.</li> <li >Mentor junior and mid-level team members on data engineering, analytics, and software engineering best practices.</li> <li >Contribute to continuous improvement of team workflows.</li> <li >At the Staff level, influence cross-team architecture and ways of working to ensure CEG’s data ecosystem scales with business growth.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li >8+ years of experience as a Data Engineer, Analytics Engineer, or Data Analyst in a data-driven environment (Staff level typically requires 10+ years or equivalent scope/impact).</li> <li >Strong SQL skills, including complex joins, window functions, aggregation, and query optimization.</li> <li >Experience with at least one major data warehouse or big data technology (*, BigQuery, Snowflake, Redshift, Hive, Spark, Vertica, StarRocks).</li> <li >Solid experience with ETL/ELT tools or orchestration frameworks (*, Airflow, dbt).</li> <li >Proficiency in at least one programming language for data and services (*, Python, Java, Golang, Kotlin, or JavaScript/TypeScript).</li> <li >Experience building production-grade data pipelines and/or data services with attention to quality, monitoring, and maintainability.</li> <li >Experience with BI / visualization tools (*, Tableau, Power BI, Superset, Metabase, Looker).</li> <li >Strong analytical thinking, including framing business questions, exploring data, and translating results into clear insights.</li> <li >Ability to communicate complex topics in simple, concise language to non-technical stakeholders.</li> </ul> <h3 >Preferred Skills and Experience</h3> <ul > <li >Experience with event-driven data (logs, clickstream, customer journey, contact flows, tracking data).</li> <li >Knowledge of data modeling techniques (*, dimensional modeling, Kimball, data vault, star/snowflake schema).</li> <li >Experience with A/B testing, experimentation platforms, or causal analysis.</li> <li >Familiarity with ML pipelines or working with data science teams (*, routing models, QA scoring, forecasting, recommendations).</li> <li >Experience in online consumer products, travel, e-commerce, or marketplaces.</li> <li >Hands-on frontend or backend development experience (*, building internal tools in React/****, ****, or similar frameworks) used by operations or support teams.</li> <li >Prior experience in a Staff or Tech-Lead role, driving technical direction and mentoring multiple engineers/analysts.</li> </ul> <h3 >Work Environment</h3> <p >Agoda's culture is centered on data and technology, fostering curiosity and innovation. The company supports a diverse team and an environment of experimentation. This is a full-time position located in Makkah, where you will contribute to a team that empowers decision-making across the business and enhances customer experiences.</p>

<strong>About Agoda<br><br></strong>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br><strong>Get To Know Our Team:<br><br></strong>The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.<br><br><strong>The Opportunity:<br><br></strong>As a <strong>Senior/Staff Data Engineer in CEG (Customer Experience Group)</strong>, you will help design, build, and maintain the data and software foundations that power how CEG Business users serves customers and agents across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, DevOps and engineering teams to deliver reliable data pipelines, scalable models, internal tools, and clear insights that improve customer experience and operational efficiency.<br><br>You are comfortable switching between <strong>engineering work</strong> (pipelines, data models, internal services, tooling, optimization) and <strong>analytics work</strong> (business questions, dashboards, deep‑dive analysis). You can talk to both engineers and business stakeholders in simple, clear language. At the <strong>Staff level</strong>, you will also shape CEG’s data and tooling strategy, influence cross‑team architecture, and raise the overall engineering and data bar for the team.<br><br><strong>What You’ll Do:<br><br></strong><strong>Data Engineering<br><br></strong><ul><li>Design, build, and maintain scalable ETL/ELT pipelines to ingest, transform, and serve data from CEG systems (case management, telephony, chat, bots, QA tools, WFM, CRM) and third‑party tools and logs.</li><li>Develop and optimize data models (e.g., warehouse tables, marts, views) that power CEG reporting, monitoring, forecasting, QA, and experimentation.</li><li>Ensure data quality, reliability, and observability:</li><li>Implement validation checks, anomaly detection, and monitoring for key CEG datasets and metrics.</li><li>Work with stakeholders to define and enforce data definitions, SLAs, and ownership for critical tables and metrics.</li><li>Improve performance and cost efficiency of data jobs and queries (e.g., partitioning, indexing, query tuning, storage format optimization) for high‑volume CEG data (calls, chats, emails, cases, events).</li><li>Collaborate with data platform and engineering teams to standardize tooling and best practices (e.g., version control, CI/CD for data and services, code review, documentation, runbooks).<br><br></li></ul><strong>Data Tools &amp; Product Development<br><br></strong><ul><li>Design and build data tools and internal products for CEG (e.g., self‑service analytics, case monitoring dashboards, alerting systems, investigator tools, QA/review tools, agent performance views).</li><li>Use languages such as Python, Java, Golang, or JavaScript/TypeScript to implement APIs, data services, and lightweight UIs that expose data in a usable way to agents, managers, and operations teams.</li><li>Work closely with CEG product managers and operations to translate operational pain points into concrete data tools, from problem framing to delivery and iteration.</li><li>Apply solid software engineering practices—testing, code reviews, CI/CD, observability—to data products so they are reliable, maintainable, and easy to extend.</li><li>At Staff level, define and drive the roadmap for key CEG data tools and platforms, ensuring reuse across regions, lines of business, and channels.<br><br></li></ul><strong>Data Analytics &amp; Business Impact<br><br></strong><ul><li>Partner with CEG product and business teams to translate questions into data problems and design clear analytic approaches.</li><li>Build and maintain dashboards and reports (e.g., contact volumes, handling time, quality, customer outcomes, agent performance, spot alerts) that provide reliable metrics and self‑service access to data.</li><li>Perform deep‑dive analysis to understand trends in contact patterns, customer issues, agent performance, and operational efficiency; identify root causes and propose practical, data‑driven recommendations.</li><li>Define and maintain metrics and KPIs (e.g., CSAT, NPS, SLA, AHT, FCR, quality scores), ensuring consistent definitions across CEG teams and tools.</li><li>Communicate findings in simple, business‑friendly language, including clear implications and recommended next steps.<br><br></li></ul><strong>Stakeholder &amp; Team Collaboration</strong> <br><br><ul><li></li><ul><li>Act as a trusted data partner for CEG stakeholders (operations leaders, product managers, WFM, QA, training, policy, and regional leadership).</li><li>Work with other data engineers, analysts, and scientists to align on data standards, reusable components, and shared datasets for CEG.</li><li>Mentor junior and mid‑level team members on data engineering, analytics, and software engineering best practices.</li><li>Contribute to continuous improvement of team workflows (code reviews, testing, documentation, runbooks, knowledge sharing, incident reviews).</li><li>At Staff level, influence cross‑team architecture and ways of working, making sure CEG’s data ecosystem scales with business growth.<br></li></ul></ul><strong>Required Qualifications:<br><br></strong><ul><li>8+ years working as a Data Engineer, Analytics Engineer, or Data Analyst in a data‑driven environment (Staff level typically 10+ or equivalent scope/impact).</li><li>Strong SQL skills (complex joins, window functions, aggregation, query optimization).</li><li>Experience with at least one major data warehouse / big data technology (e.g., BigQuery, Snowflake, Redshift, Hive, Spark, Vertica, StarRocks, or similar).</li><li>Solid experience with ETL/ELT tools or orchestration frameworks (e.g., Airflow, dbt, internal frameworks).</li><li>Proficiency in at least one programming language for data and services (e.g., Python, Java, Golang, Kotlin, or JavaScript/TypeScript).</li><li>Experience building production‑grade data pipelines and/or data services with attention to quality, monitoring, and maintainability.</li><li>Experience with BI / visualization tools (e.g., Tableau, Power BI, Superset, Metabase, Looker).</li><li>Strong analytical thinking: comfortable framing business questions, exploring data, and turning results into clear insights.</li><li>Ability to communicate complex topics in simple, concise language to non‑technical stakeholders.<br><br></li></ul><strong>Preferred Qualifications:<br><br></strong><ul><li>Experience with event‑driven data (logs, clickstream, customer journey, contact flows, tracking data).</li><li>Knowledge of data modeling techniques (e.g., dimensional modeling, Kimball, data vault, star/snowflake schema).</li><li>Experience with A/B testing, experimentation platforms, or causal analysis.</li><li>Familiarity with ML pipelines or working with data science teams (e.g., routing models, QA scoring, forecasting, recommendations).</li><li>Experience in online consumer products, travel, e‑commerce, or marketplaces.</li><li>Hands‑on frontend or backend development experience (e.g., building internal tools in React/Next.js, Node.js, or similar frameworks) used by operations or support teams.</li><li>Prior experience in a Staff or Tech‑Lead role, driving technical direction and mentoring multiple engineers/analysts.<br><br></li></ul>#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br><strong>Discover More About Working At Agoda<br><br></strong><ul><li>Agoda Careers https://careersatagoda.com</li><li>Facebook https://www.facebook.com/agodacareers/</li><li>LinkedIn https://www.linkedin.com/company/agoda</li><li>YouTube https://www.youtube.com/agodalife<br><br></li></ul><strong>Equal Opportunity Employer <br><br></strong>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br><strong>Disclaimer<br><br></strong>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.<br><br>

<strong>About Agoda<br><br></strong>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br><strong>Get To Know Our Team:<br><br></strong>The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.<br><br><strong>The Opportunity:<br><br></strong>As a <strong>Senior/Staff Data Engineer in CEG (Customer Experience Group)</strong>, you will help design, build, and maintain the data and software foundations that power how CEG Business users serves customers and agents across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, DevOps and engineering teams to deliver reliable data pipelines, scalable models, internal tools, and clear insights that improve customer experience and operational efficiency.<br><br>You are comfortable switching between <strong>engineering work</strong> (pipelines, data models, internal services, tooling, optimization) and <strong>analytics work</strong> (business questions, dashboards, deep‑dive analysis). You can talk to both engineers and business stakeholders in simple, clear language. At the <strong>Staff level</strong>, you will also shape CEG’s data and tooling strategy, influence cross‑team architecture, and raise the overall engineering and data bar for the team.<br><br><strong>What You’ll Do:<br><br></strong><strong>Data Engineering<br><br></strong><ul><li>Design, build, and maintain scalable ETL/ELT pipelines to ingest, transform, and serve data from CEG systems (case management, telephony, chat, bots, QA tools, WFM, CRM) and third‑party tools and logs.</li><li>Develop and optimize data models (e.g., warehouse tables, marts, views) that power CEG reporting, monitoring, forecasting, QA, and experimentation.</li><li>Ensure data quality, reliability, and observability:</li><li>Implement validation checks, anomaly detection, and monitoring for key CEG datasets and metrics.</li><li>Work with stakeholders to define and enforce data definitions, SLAs, and ownership for critical tables and metrics.</li><li>Improve performance and cost efficiency of data jobs and queries (e.g., partitioning, indexing, query tuning, storage format optimization) for high‑volume CEG data (calls, chats, emails, cases, events).</li><li>Collaborate with data platform and engineering teams to standardize tooling and best practices (e.g., version control, CI/CD for data and services, code review, documentation, runbooks).<br><br></li></ul><strong>Data Tools &amp; Product Development<br><br></strong><ul><li>Design and build data tools and internal products for CEG (e.g., self‑service analytics, case monitoring dashboards, alerting systems, investigator tools, QA/review tools, agent performance views).</li><li>Use languages such as Python, Java, Golang, or JavaScript/TypeScript to implement APIs, data services, and lightweight UIs that expose data in a usable way to agents, managers, and operations teams.</li><li>Work closely with CEG product managers and operations to translate operational pain points into concrete data tools, from problem framing to delivery and iteration.</li><li>Apply solid software engineering practices—testing, code reviews, CI/CD, observability—to data products so they are reliable, maintainable, and easy to extend.</li><li>At Staff level, define and drive the roadmap for key CEG data tools and platforms, ensuring reuse across regions, lines of business, and channels.<br><br></li></ul><strong>Data Analytics &amp; Business Impact<br><br></strong><ul><li>Partner with CEG product and business teams to translate questions into data problems and design clear analytic approaches.</li><li>Build and maintain dashboards and reports (e.g., contact volumes, handling time, quality, customer outcomes, agent performance, spot alerts) that provide reliable metrics and self‑service access to data.</li><li>Perform deep‑dive analysis to understand trends in contact patterns, customer issues, agent performance, and operational efficiency; identify root causes and propose practical, data‑driven recommendations.</li><li>Define and maintain metrics and KPIs (e.g., CSAT, NPS, SLA, AHT, FCR, quality scores), ensuring consistent definitions across CEG teams and tools.</li><li>Communicate findings in simple, business‑friendly language, including clear implications and recommended next steps.<br><br></li></ul><strong>Stakeholder &amp; Team Collaboration</strong> <br><br><ul><li></li><ul><li>Act as a trusted data partner for CEG stakeholders (operations leaders, product managers, WFM, QA, training, policy, and regional leadership).</li><li>Work with other data engineers, analysts, and scientists to align on data standards, reusable components, and shared datasets for CEG.</li><li>Mentor junior and mid‑level team members on data engineering, analytics, and software engineering best practices.</li><li>Contribute to continuous improvement of team workflows (code reviews, testing, documentation, runbooks, knowledge sharing, incident reviews).</li><li>At Staff level, influence cross‑team architecture and ways of working, making sure CEG’s data ecosystem scales with business growth.<br></li></ul></ul><strong>Required Qualifications:<br><br></strong><ul><li>8+ years working as a Data Engineer, Analytics Engineer, or Data Analyst in a data‑driven environment (Staff level typically 10+ or equivalent scope/impact).</li><li>Strong SQL skills (complex joins, window functions, aggregation, query optimization).</li><li>Experience with at least one major data warehouse / big data technology (e.g., BigQuery, Snowflake, Redshift, Hive, Spark, Vertica, StarRocks, or similar).</li><li>Solid experience with ETL/ELT tools or orchestration frameworks (e.g., Airflow, dbt, internal frameworks).</li><li>Proficiency in at least one programming language for data and services (e.g., Python, Java, Golang, Kotlin, or JavaScript/TypeScript).</li><li>Experience building production‑grade data pipelines and/or data services with attention to quality, monitoring, and maintainability.</li><li>Experience with BI / visualization tools (e.g., Tableau, Power BI, Superset, Metabase, Looker).</li><li>Strong analytical thinking: comfortable framing business questions, exploring data, and turning results into clear insights.</li><li>Ability to communicate complex topics in simple, concise language to non‑technical stakeholders.<br><br></li></ul><strong>Preferred Qualifications:<br><br></strong><ul><li>Experience with event‑driven data (logs, clickstream, customer journey, contact flows, tracking data).</li><li>Knowledge of data modeling techniques (e.g., dimensional modeling, Kimball, data vault, star/snowflake schema).</li><li>Experience with A/B testing, experimentation platforms, or causal analysis.</li><li>Familiarity with ML pipelines or working with data science teams (e.g., routing models, QA scoring, forecasting, recommendations).</li><li>Experience in online consumer products, travel, e‑commerce, or marketplaces.</li><li>Hands‑on frontend or backend development experience (e.g., building internal tools in React/Next.js, Node.js, or similar frameworks) used by operations or support teams.</li><li>Prior experience in a Staff or Tech‑Lead role, driving technical direction and mentoring multiple engineers/analysts.<br><br></li></ul>#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br><strong>Discover More About Working At Agoda<br><br></strong><ul><li>Agoda Careers https://careersatagoda.com</li><li>Facebook https://www.facebook.com/agodacareers/</li><li>LinkedIn https://www.linkedin.com/company/agoda</li><li>YouTube https://www.youtube.com/agodalife<br><br></li></ul><strong>Equal Opportunity Employer <br><br></strong>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br><strong>Disclaimer<br><br></strong>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.<br><br>

<p><strong>About Agoda</strong></p><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&nbsp;&nbsp;</p><p>&nbsp;</p><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><p>&nbsp;</p><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p> <p>&nbsp;</p><p><strong>Get To Know Our Team:</strong></p><p>The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.</p><p><strong>The Opportunity:</strong></p><p>As a&nbsp;<strong>Senior/Staff Data Engineer in CEG (Customer Experience Group)</strong>, you will help design, build, and maintain the data and software foundations that power how CEG Business users serves customers and agents across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, DevOps and engineering teams to deliver reliable data pipelines, scalable models, internal tools, and clear insights that improve customer experience and operational efficiency.</p><p>You are comfortable switching between&nbsp;<strong>engineering work</strong>&nbsp;(pipelines, data models, internal services, tooling, optimization) and&nbsp;<strong>analytics work</strong>&nbsp;(business questions, dashboards, deep‑dive analysis). You can talk to both engineers and business stakeholders in simple, clear language. At the&nbsp;<strong>Staff level</strong>, you will also shape CEG’s data and tooling strategy, influence cross‑team architecture, and raise the overall engineering and data bar for the team.</p><p><strong>What You’ll Do:</strong></p><p><strong>Data Engineering</strong></p><ul><li>Design, build, and maintain scalable&nbsp;<strong>ETL/ELT pipelines</strong>&nbsp;to ingest, transform, and serve data from CEG systems (case management, telephony, chat, bots, QA tools, WFM, CRM) and third‑party tools and logs.</li><li>Develop and optimize&nbsp;<strong>data models</strong>&nbsp;(e.g., warehouse tables, marts, views) that power CEG reporting, monitoring, forecasting, QA, and experimentation.</li><li>Ensure&nbsp;<strong>data quality, reliability, and observability</strong>:</li></ul><ul><ul><li>Implement validation checks, anomaly detection, and monitoring for key CEG datasets and metrics.</li><li>Work with stakeholders to define and enforce data definitions, SLAs, and ownership for critical tables and metrics.</li></ul></ul><ul><li>Improve&nbsp;<strong>performance and cost efficiency</strong>&nbsp;of data jobs and queries (e.g., partitioning, indexing, query tuning, storage format optimization) for high‑volume CEG data (calls, chats, emails, cases, events).</li><li>Collaborate with data platform and engineering teams to&nbsp;<strong>standardize tooling and best practices</strong>&nbsp;(e.g., version control, CI/CD for data and services, code review, documentation, runbooks).</li></ul><p><strong>Data Tools &amp; Product Development</strong></p><ul><li>Design and build&nbsp;<strong>data tools and internal products</strong>&nbsp;for CEG (e.g., self‑service analytics, case monitoring dashboards, alerting systems, investigator tools, QA/review tools, agent performance views).</li><li>Use languages such as&nbsp;<strong>Python, Java, Golang, or JavaScript/TypeScript</strong>&nbsp;to implement&nbsp;<strong>APIs, data services, and lightweight UIs</strong>&nbsp;that expose data in a usable way to agents, managers, and operations teams.</li><li>Work closely with CEG product managers and operations to&nbsp;<strong>translate operational pain points</strong>&nbsp;into concrete data tools, from problem framing to delivery and iteration.</li><li>Apply solid&nbsp;<strong>software engineering practices</strong>—testing, code reviews, CI/CD, observability—to data products so they are reliable, maintainable, and easy to extend.</li><li>At Staff level,&nbsp;<strong>define and drive the roadmap</strong>&nbsp;for key CEG data tools and platforms, ensuring reuse across regions, lines of business, and channels.</li></ul><p><strong>Data Analytics &amp; Business Impact</strong></p><ul><li>Partner with CEG product and business teams to&nbsp;<strong>translate questions into data problems</strong>&nbsp;and design clear analytic approaches.</li><li>Build and maintain&nbsp;<strong>dashboards and reports</strong>&nbsp;(e.g., contact volumes, handling time, quality, customer outcomes, agent performance, spot alerts) that provide reliable metrics and self‑service access to data.</li><li>Perform&nbsp;<strong>deep‑dive analysis</strong>&nbsp;to understand trends in contact patterns, customer issues, agent performance, and operational efficiency; identify root causes and propose practical, data‑driven recommendations.</li><li>Define and maintain&nbsp;<strong>metrics and KPIs</strong>&nbsp;(e.g., CSAT, NPS, SLA, AHT, FCR, quality scores), ensuring consistent definitions across CEG teams and tools.</li><li>Communicate findings in&nbsp;<strong>simple, business‑friendly language</strong>, including clear implications and recommended next steps.</li></ul><p><strong>Stakeholder &amp; Team Collaboration</strong></p><ul><li><ul><li>Act as a&nbsp;<strong>trusted data partner</strong>&nbsp;for CEG stakeholders (operations leaders, product managers, WFM, QA, training, policy, and regional leadership).</li><li>Work with other data engineers, analysts, and scientists to&nbsp;<strong>align on data standards, reusable components, and shared datasets</strong>&nbsp;for CEG.</li><li>Mentor junior and mid‑level team members on&nbsp;<strong>data engineering, analytics, and software engineering best practices</strong>.</li><li>Contribute to&nbsp;<strong>continuous improvement</strong>&nbsp;of team workflows (code reviews, testing, documentation, runbooks, knowledge sharing, incident reviews).</li><li>At Staff level, influence&nbsp;<strong>cross‑team architecture and ways of working</strong>, making sure CEG’s data ecosystem scales with business growth.</li></ul></li></ul><p><strong>Required Qualifications:</strong></p><ul><li>8+ years working as a&nbsp;<strong>Data Engineer, Analytics Engineer, or Data Analyst</strong>&nbsp;in a data‑driven environment (Staff level typically 10+ or equivalent scope/impact).</li><li>Strong&nbsp;<strong>SQL</strong>&nbsp;skills (complex joins, window functions, aggregation, query optimization).</li><li>Experience with at least one major&nbsp;<strong>data warehouse / big data technology</strong>&nbsp;(e.g., BigQuery, Snowflake, Redshift, Hive, Spark, Vertica, StarRocks, or similar).</li><li>Solid experience with&nbsp;<strong>ETL/ELT tools or orchestration frameworks</strong>&nbsp;(e.g., Airflow, dbt, internal frameworks).</li><li>Proficiency in at least one&nbsp;<strong>programming language for data and services</strong>&nbsp;(e.g., Python, Java, Golang, Kotlin, or JavaScript/TypeScript).</li><li>Experience building&nbsp;<strong>production‑grade data pipelines and/or data services</strong>&nbsp;with attention to quality, monitoring, and maintainability.</li><li>Experience with&nbsp;<strong>BI / visualization tools</strong>&nbsp;(e.g., Tableau, Power BI, Superset, Metabase, Looker).</li><li>Strong&nbsp;<strong>analytical thinking</strong>: comfortable framing business questions, exploring data, and turning results into clear insights.</li><li>Ability to communicate complex topics in&nbsp;<strong>simple, concise language</strong>&nbsp;to non‑technical stakeholders.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Experience with&nbsp;<strong>event‑driven data</strong>&nbsp;(logs, clickstream, customer journey, contact flows, tracking data).</li><li>Knowledge of&nbsp;<strong>data modeling techniques</strong>&nbsp;(e.g., dimensional modeling, Kimball, data vault, star/snowflake schema).</li><li>Experience with&nbsp;<strong>A/B testing, experimentation platforms, or causal analysis</strong>.</li><li>Familiarity with&nbsp;<strong>ML pipelines</strong>&nbsp;or working with data science teams (e.g., routing models, QA scoring, forecasting, recommendations).</li><li>Experience in&nbsp;<strong>online consumer products, travel, e‑commerce, or marketplaces</strong>.</li><li>Hands‑on&nbsp;<strong>frontend or backend development</strong>&nbsp;experience (e.g., building internal tools in React/Next.js, Node.js, or similar frameworks) used by operations or support teams.</li><li>Prior experience in a&nbsp;<strong>Staff or Tech‑Lead role</strong>, driving technical direction and mentoring multiple engineers/analysts.</li></ul><p>&nbsp;</p><p><span>#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 </span></p><p>&nbsp;</p><p>&nbsp;</p><p></p> <p>&nbsp;</p>&nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <u>here</u> to learn how interviewing at Agoda works.</span><p>&nbsp;</p><p>&nbsp;</p><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&nbsp;https://careersatagoda.com</li><li>Facebook&nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&nbsp;https://www.youtube.com/agodalife</li></ul><p>&nbsp;</p><p><strong>Equal Opportunity Employer&nbsp;</strong></p><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><p>We&nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><p><strong>Disclaimer</strong></p><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p>

<p><strong>About Agoda</strong></p><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&nbsp;&nbsp;</p><p>&nbsp;</p><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><p>&nbsp;</p><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p> <p>&nbsp;</p><p><strong>Get To Know Our Team:</strong></p><p>The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.</p><p><strong>The Opportunity:</strong></p><p>As a&nbsp;<strong>Senior/Staff Data Engineer in CEG (Customer Experience Group)</strong>, you will help design, build, and maintain the data and software foundations that power how CEG Business users serves customers and agents across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, DevOps and engineering teams to deliver reliable data pipelines, scalable models, internal tools, and clear insights that improve customer experience and operational efficiency.</p><p>You are comfortable switching between&nbsp;<strong>engineering work</strong>&nbsp;(pipelines, data models, internal services, tooling, optimization) and&nbsp;<strong>analytics work</strong>&nbsp;(business questions, dashboards, deep‑dive analysis). You can talk to both engineers and business stakeholders in simple, clear language. At the&nbsp;<strong>Staff level</strong>, you will also shape CEG’s data and tooling strategy, influence cross‑team architecture, and raise the overall engineering and data bar for the team.</p><p><strong>What You’ll Do:</strong></p><p><strong>Data Engineering</strong></p><ul><li>Design, build, and maintain scalable&nbsp;<strong>ETL/ELT pipelines</strong>&nbsp;to ingest, transform, and serve data from CEG systems (case management, telephony, chat, bots, QA tools, WFM, CRM) and third‑party tools and logs.</li><li>Develop and optimize&nbsp;<strong>data models</strong>&nbsp;(e.g., warehouse tables, marts, views) that power CEG reporting, monitoring, forecasting, QA, and experimentation.</li><li>Ensure&nbsp;<strong>data quality, reliability, and observability</strong>:</li></ul><ul><ul><li>Implement validation checks, anomaly detection, and monitoring for key CEG datasets and metrics.</li><li>Work with stakeholders to define and enforce data definitions, SLAs, and ownership for critical tables and metrics.</li></ul></ul><ul><li>Improve&nbsp;<strong>performance and cost efficiency</strong>&nbsp;of data jobs and queries (e.g., partitioning, indexing, query tuning, storage format optimization) for high‑volume CEG data (calls, chats, emails, cases, events).</li><li>Collaborate with data platform and engineering teams to&nbsp;<strong>standardize tooling and best practices</strong>&nbsp;(e.g., version control, CI/CD for data and services, code review, documentation, runbooks).</li></ul><p><strong>Data Tools &amp; Product Development</strong></p><ul><li>Design and build&nbsp;<strong>data tools and internal products</strong>&nbsp;for CEG (e.g., self‑service analytics, case monitoring dashboards, alerting systems, investigator tools, QA/review tools, agent performance views).</li><li>Use languages such as&nbsp;<strong>Python, Java, Golang, or JavaScript/TypeScript</strong>&nbsp;to implement&nbsp;<strong>APIs, data services, and lightweight UIs</strong>&nbsp;that expose data in a usable way to agents, managers, and operations teams.</li><li>Work closely with CEG product managers and operations to&nbsp;<strong>translate operational pain points</strong>&nbsp;into concrete data tools, from problem framing to delivery and iteration.</li><li>Apply solid&nbsp;<strong>software engineering practices</strong>—testing, code reviews, CI/CD, observability—to data products so they are reliable, maintainable, and easy to extend.</li><li>At Staff level,&nbsp;<strong>define and drive the roadmap</strong>&nbsp;for key CEG data tools and platforms, ensuring reuse across regions, lines of business, and channels.</li></ul><p><strong>Data Analytics &amp; Business Impact</strong></p><ul><li>Partner with CEG product and business teams to&nbsp;<strong>translate questions into data problems</strong>&nbsp;and design clear analytic approaches.</li><li>Build and maintain&nbsp;<strong>dashboards and reports</strong>&nbsp;(e.g., contact volumes, handling time, quality, customer outcomes, agent performance, spot alerts) that provide reliable metrics and self‑service access to data.</li><li>Perform&nbsp;<strong>deep‑dive analysis</strong>&nbsp;to understand trends in contact patterns, customer issues, agent performance, and operational efficiency; identify root causes and propose practical, data‑driven recommendations.</li><li>Define and maintain&nbsp;<strong>metrics and KPIs</strong>&nbsp;(e.g., CSAT, NPS, SLA, AHT, FCR, quality scores), ensuring consistent definitions across CEG teams and tools.</li><li>Communicate findings in&nbsp;<strong>simple, business‑friendly language</strong>, including clear implications and recommended next steps.</li></ul><p><strong>Stakeholder &amp; Team Collaboration</strong></p><ul><li><ul><li>Act as a&nbsp;<strong>trusted data partner</strong>&nbsp;for CEG stakeholders (operations leaders, product managers, WFM, QA, training, policy, and regional leadership).</li><li>Work with other data engineers, analysts, and scientists to&nbsp;<strong>align on data standards, reusable components, and shared datasets</strong>&nbsp;for CEG.</li><li>Mentor junior and mid‑level team members on&nbsp;<strong>data engineering, analytics, and software engineering best practices</strong>.</li><li>Contribute to&nbsp;<strong>continuous improvement</strong>&nbsp;of team workflows (code reviews, testing, documentation, runbooks, knowledge sharing, incident reviews).</li><li>At Staff level, influence&nbsp;<strong>cross‑team architecture and ways of working</strong>, making sure CEG’s data ecosystem scales with business growth.</li></ul></li></ul><p><strong>Required Qualifications:</strong></p><ul><li>8+ years working as a&nbsp;<strong>Data Engineer, Analytics Engineer, or Data Analyst</strong>&nbsp;in a data‑driven environment (Staff level typically 10+ or equivalent scope/impact).</li><li>Strong&nbsp;<strong>SQL</strong>&nbsp;skills (complex joins, window functions, aggregation, query optimization).</li><li>Experience with at least one major&nbsp;<strong>data warehouse / big data technology</strong>&nbsp;(e.g., BigQuery, Snowflake, Redshift, Hive, Spark, Vertica, StarRocks, or similar).</li><li>Solid experience with&nbsp;<strong>ETL/ELT tools or orchestration frameworks</strong>&nbsp;(e.g., Airflow, dbt, internal frameworks).</li><li>Proficiency in at least one&nbsp;<strong>programming language for data and services</strong>&nbsp;(e.g., Python, Java, Golang, Kotlin, or JavaScript/TypeScript).</li><li>Experience building&nbsp;<strong>production‑grade data pipelines and/or data services</strong>&nbsp;with attention to quality, monitoring, and maintainability.</li><li>Experience with&nbsp;<strong>BI / visualization tools</strong>&nbsp;(e.g., Tableau, Power BI, Superset, Metabase, Looker).</li><li>Strong&nbsp;<strong>analytical thinking</strong>: comfortable framing business questions, exploring data, and turning results into clear insights.</li><li>Ability to communicate complex topics in&nbsp;<strong>simple, concise language</strong>&nbsp;to non‑technical stakeholders.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Experience with&nbsp;<strong>event‑driven data</strong>&nbsp;(logs, clickstream, customer journey, contact flows, tracking data).</li><li>Knowledge of&nbsp;<strong>data modeling techniques</strong>&nbsp;(e.g., dimensional modeling, Kimball, data vault, star/snowflake schema).</li><li>Experience with&nbsp;<strong>A/B testing, experimentation platforms, or causal analysis</strong>.</li><li>Familiarity with&nbsp;<strong>ML pipelines</strong>&nbsp;or working with data science teams (e.g., routing models, QA scoring, forecasting, recommendations).</li><li>Experience in&nbsp;<strong>online consumer products, travel, e‑commerce, or marketplaces</strong>.</li><li>Hands‑on&nbsp;<strong>frontend or backend development</strong>&nbsp;experience (e.g., building internal tools in React/Next.js, Node.js, or similar frameworks) used by operations or support teams.</li><li>Prior experience in a&nbsp;<strong>Staff or Tech‑Lead role</strong>, driving technical direction and mentoring multiple engineers/analysts.</li></ul><p>&nbsp;</p><p><span>#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 </span></p><p>&nbsp;</p><p>&nbsp;</p><p></p> <p>&nbsp;</p>&nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <u>here</u> to learn how interviewing at Agoda works.</span><p>&nbsp;</p><p>&nbsp;</p><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&nbsp;https://careersatagoda.com</li><li>Facebook&nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&nbsp;https://www.youtube.com/agodalife</li></ul><p>&nbsp;</p><p><strong>Equal Opportunity Employer&nbsp;</strong></p><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><p>We&nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><p><strong>Disclaimer</strong></p><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p>

<strong>Description<br><br></strong><strong>Job Purpose:<br><br></strong>Leads the development of research capabilities within Fakeeh Care Group (FCG). Promotes research policies, procedures, training programs, and collaborations. Supports disease registries, grant-linked training, and regulatory accreditation. Enhances research excellence through talent development, process improvement, and fostering collaborations.<br><br><strong>Key Responsibilities And Duties<br><br></strong><ul><li>Strategic Leadership: Establishes RCBU strategic roadmap. Develops SOPs and infrastructure to ensure compliance with ICH-GCP and regulatory requirements.</li><li>Policy Development: Creates medical research policies, IRB guidelines, and scientific evaluation standards. Designs medical writing support guidelines. Promotes research policies across FCG.</li><li>Accreditation &amp; Compliance: Develops policies for registration/accreditation with SNIH, RDIA, and international bodies (AAHRPP). Oversees biobanking systems and disease registries.</li><li>Collaboration: Fosters interdisciplinary collaboration across FCG units and external stakeholders. Represents FCG in national/international partnerships. Promotes multi-site research projects.</li><li>Capacity Building: Assesses research skills, designs training programs, and increases pool of qualified Principal Investigators. Collaborates with HCM and Fakeeh Academy on career development. Establishes recognition and compensation mechanisms.</li><li>Communication: Maintains regular communication between RCBU, IRB, and CFGO. Develops strategies to promote research initiatives internally and externally.</li><li>Special Projects: Leads grant-linked training programs, disease registries, biobanking systems, and volunteer research assistant programs. Develops research management system proposals.</li><li>Post-Trial Services: Assists with manuscript preparation and presentation of findings.</li><li>Other duties as assigned within the scope of the job.<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Experience: Minimum 5 years in clinical trial management, with CRO and operational leadership experience.</li><li>Education: Bachelor’s/Master’s in Clinical Research Administration, Nursing, Public Health, Science, Medical Laboratory Sciences, or related fields.</li><li>Language: Excellent English proficiency; Arabic preferred.</li><li>Licenses / Certifications: Certification in clinical trial management (SOCRA, ACRP) advantageous.</li></ul>

Container Terminal Supervisor<p><strong>Stax Logistics | Jeddah, Saudi Arabia | Full-time | On-site</strong></p><p><br></p>Company Description<p>Stax Logistics is a Saudi-based container terminal and logistics company specializing in container storage and handling, empty and laden container operations, reefer services, and related terminal services.</p><p><br></p>Role Description<p>We are looking for an experienced Container Terminal Supervisor to oversee daily yard activities and ensure smooth, safe, and efficient container operations.</p><p>The supervisor will coordinate container movements, oversee equipment operators and yard personnel, monitor daily activities, and ensure that all operations are carried out according to established procedures and safety standards.</p><p><br></p>Qualifications<ul><li><strong>Minimum 3–5 years of direct experience in container terminals, container depots, or Empty Container Depots (ECDs) is mandatory.</strong></li><li><strong>Hands-on experience supervising actual container yard or depot operations.</strong></li><li><strong>Strong knowledge of container stacking, yard planning, gate-in/gate-out, and container handling.</strong></li><li><strong>Experience coordinating reach stackers, empty container handlers, and equipment operators.</strong></li><li><strong>Ability to supervise operational teams, assign daily tasks, and monitor performance.</strong></li><li><strong>Familiarity with container inventory systems, YMS, or TOS.</strong></li><li><strong>Strong leadership, communication, and problem-solving skills.</strong></li><li><strong>Relevant operational or technical qualifications are preferred.</strong></li></ul><p><br></p>Important – Mandatory Experience<p><strong>This position is exclusively for candidates with direct operational experience in container terminals or container depots.</strong></p><p><strong>Candidates with backgrounds limited to general logistics, freight forwarding, shipping agencies, transportation, or supply chain management will NOT be considered.</strong></p><ul><li><strong>Only applicants with actual container terminal or depot operational experience should apply.</strong></li></ul>

Container Terminal Dispatcher<p><strong>Stax Logistics | Jeddah, Saudi Arabia | Full-time | On-site</strong></p><p><br></p>Company Description<p>Stax Logistics is a Saudi-based container terminal and logistics company specializing in container storage and handling, empty and laden container operations, reefer services, and related terminal services.</p><p><br></p>Role Description<p>We are looking for an experienced Container Terminal Dispatcher to coordinate and monitor daily terminal activities, ensuring the smooth movement of containers, trucks, and handling equipment.</p><p>The Dispatcher will coordinate with the Operations Manager, Yard Supervisor, equipment operators, truck drivers, and customers to organize daily tasks, track container movements, manage equipment assignments, and ensure accurate operational records.</p><p><br></p>Qualifications<ul><li><strong>Minimum 2–3 years of direct experience in container terminals, container depots, or Empty Container Depots (ECDs) is mandatory.</strong></li><li><strong>Hands-on experience in container terminal or depot dispatching operations.</strong></li><li><strong>Strong understanding of container movements, yard locations, stacking, and storage operations.</strong></li><li><strong>Experience coordinating trucks, reach stackers, empty container handlers, and equipment operators.</strong></li><li><strong>Familiarity with gate-in/gate-out procedures and container documentation.</strong></li><li><strong>Experience using Yard Management Systems (YMS), Terminal Operating Systems (TOS), or similar operational systems.</strong></li><li><strong>Strong coordination, communication, organization, and problem-solving skills.</strong></li><li><strong>Ability to work under pressure and coordinate multiple operational activities simultaneously.</strong></li></ul><p><strong><span class="ql-cursor"></span></strong></p>Important – Mandatory Experience<p><strong>This position is exclusively for candidates with direct experience in container terminals or container depots.</strong></p><p><strong>Candidates with backgrounds limited to general logistics, freight forwarding, transportation, delivery dispatching, or shipping agencies will NOT be considered.</strong></p><ul><li><strong>Only applicants with actual container terminal or depot operational experience should apply.</strong></li></ul>

Yard Checker – Container Terminal &amp; Depot<p><strong>Stax Logistics | Jeddah, Saudi Arabia | Full-time | On-site</strong></p><p><br></p>Company Description<p>Stax Logistics is a Saudi-based container terminal and logistics company specializing in container storage and handling, empty and laden container operations, reefer services, and related terminal services.</p><p><br></p>Role Description<p>We are looking for an experienced Yard Checker to conduct physical inspections of containers entering, leaving, and moving within our container terminal.</p><p>The role involves checking container identification numbers, inspecting container conditions, documenting damages, verifying container locations, and ensuring all inspection and movement records are accurately updated in the terminal system.</p><p><br></p>Qualifications<ul><li><strong>Minimum 2 years of direct experience in container terminals, container depots, or Empty Container Depots (ECDs) is mandatory.</strong></li><li><strong>Hands-on experience inspecting shipping containers and identifying damages.</strong></li><li><strong>Knowledge of container identification numbers, ISO container types, and sizes (20ft, 40ft, and reefer).</strong></li><li><strong>Experience conducting container condition inspections and preparing damage reports.</strong></li><li><strong>Familiarity with EIR (Equipment Interchange Receipt) procedures and container inspection standards.</strong></li><li><strong>Ability to accurately record container movements, conditions, and yard locations.</strong></li><li><strong>Familiarity with YMS/TOS or container inventory systems.</strong></li><li><strong>Strong attention to detail, communication, and reporting skills.</strong></li><li><strong>Ability to work outdoors and in a fast-paced terminal environment.</strong></li></ul><p><strong><span class="ql-cursor"></span></strong></p>Important – Mandatory Experience<p><strong>This position is exclusively for candidates with direct experience in container terminals or container depots.</strong></p><p><strong>Candidates with experience limited to general logistics, freight forwarding, transportation, or warehousing will NOT be considered.</strong></p><ul><li><strong>Only applicants with actual container inspection or depot/terminal yard experience should apply.</strong></li></ul>

<strong>Operations Manager – Container Terminal &amp; Depot</strong><p><strong>Stax Logistics | Jeddah, Saudi Arabia | Full-time | On-site</strong></p><p><br></p><strong>Company Description</strong><p><span>Stax Logistics is a Saudi-based container terminal and logistics company specializing in container storage and handling, empty and laden container operations, reefer services, and related terminal services.</span></p><p><br></p><strong>Role Description</strong><p><span>We are seeking an experienced Operations Manager to lead and oversee all daily operations at our container terminal in Jeddah.</span></p><p><span>The successful candidate will be responsible for managing yard operations, container handling and storage, equipment utilization, workforce management, operational efficiency, safety, and customer service.</span></p><p><span>The role requires strong technical and operational knowledge of container terminal and depot activities, with the ability to manage and optimize all aspects of terminal operations.</span></p><p><br></p><strong>Qualifications</strong><ul><li><strong>Minimum 5 years of direct experience in container terminals, container depots, or Empty Container Depots (ECDs) is mandatory.</strong></li><li><strong>Proven hands-on experience managing container yard and depot operations.</strong></li><li><strong>Strong knowledge of container stacking, yard planning, gate-in/gate-out, and container movements.</strong></li><li><strong>Experience managing reach stackers, empty container handlers, and other terminal equipment.</strong></li><li><strong>Experience supervising operational teams and managing daily terminal activities.</strong></li><li><strong>Familiarity with Yard Management Systems (YMS) or Terminal Operating Systems (TOS).</strong></li><li><strong>Strong leadership, problem-solving, and operational management skills.</strong></li><li><strong>Bachelor's degree in a relevant field is preferred.</strong></li></ul><p><br></p><strong>Important – Mandatory Experience</strong><p><strong>This position is exclusively for candidates with direct experience in container terminals or container depots.</strong></p><p><strong>Candidates with backgrounds limited to general logistics, freight forwarding, shipping agencies, transportation, or supply chain management will NOT be considered.</strong></p><ul><li><strong>Only applicants with actual container terminal or depot operational experience should apply.</strong></li></ul><p><br></p>

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26145338<br><br><strong>Job Category</strong> Sales &amp; Marketing<br><br><strong>Location</strong> Kudai Road, Makkah 21955, Saudi ArabiaVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Management<br><br><strong>Job Summary<br><br></strong>Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.<br><br><strong>CANDIDATE PROFILE <br><br></strong><strong>Education And Experience<br><br></strong><strong>Required:<br><br></strong><ul><li> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.<br><br></li></ul>OR<br><br><ul><li> 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.<br><br></li></ul><strong>Preferred:<br><br></strong><ul><li> 4 year college degree.</li><li> Demonstrated skills in supervising a team.</li><li> Lodging sales experience.</li><li> Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.<br><br></li></ul><strong>CORE WORK ACTIVITIES<br><br></strong><strong>Managing Sales Activities<br><br></strong><ul><li> Manages the development of a strategic account plan for the demand generators in the market.</li><li> Manages the property's reactive and proactive sales efforts.</li><li> Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.</li><li> Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.</li><li> Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.</li><li> Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.</li><li> Attends sales strategy meetings to provide input on weekly and overall sales strategy.</li><li> Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.</li><li> Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.</li><li> Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.</li><li> Serves as the sales contact for customers; serves as the customer advocate.</li><li> Serves as hotel authority on sales processes and sales contracts.</li><li> Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.</li><li> Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.</li><li> Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.</li><li> Supports the General Manager by coordinating crisis communications.</li><li> Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.</li><li> Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li><li> Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).</li><li> Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.</li><li> Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li><li> Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.</li><li> Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.</li><li> Interfaces with regional marketing communications for regional and national promotions pull through.</li><li> Performs other duties, as assigned, to meet business needs.<br><br></li></ul><strong>Building Successful Relationships<br><br></strong><ul><li> Develops strong partnerships with local organizations to further increase brand/product awareness.</li><li> Develops and manages internal key stakeholder relationships.</li><li> Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.</li><li> Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.</li><li> Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.</li><li> Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br><br></li></ul><strong>Leadership<br><br></strong><ul><li> Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.</li><li> Develops sales goals and strategies and verifies alignment with the brand business strategy.</li><li> Executes the sales strategy in order to meet individual booking goals for both self and staff.</li><li> Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.</li><li> Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.</li><li> Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.</li><li> Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.</li><li> Creates effective structures, processes, jobs and performance management systems are in place.</li><li> Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.</li><li> Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.</li><li> Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.</li><li> Supports tools and training resources to educate sales associates on winning catering solutions.</li><li> Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.</li><li> Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.</li><li> Transfers functional knowledge and develops group sales skills of other discipline managers.</li><li> Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.</li><li> Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.</li><li> Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.<br><br></li></ul><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose,<strong> belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.

<strong>Job Description<br><br></strong><strong>About the Role<br><br></strong>Administers CAFM systems, maintains asset databases, manages maintenance workflows, develops operational dashboards, and supports digital transformation initiatives.<br><br><strong>Key Responsibilities<br><br></strong><ul><li> Administers CAFM systems, maintains asset databases, manages maintenance workflows, develops operational dashboards, and supports digital transformation initiatives. <br><br></li></ul><strong>Qualifications &amp; Experience<br><br></strong><ul><li> Bachelor's degree in Information Systems, Engineering, Facilities Management, or equivalent. </li><li> 5+ years of CAFM experience. <br><br></li></ul><strong>Specialties / Key Skills<br><br></strong>CAFM Platforms | Maximo Certified / SAP PM | CMMS | Asset Registers | GIS Integration | Power BI | Data Quality Management<br><br><strong>Preferred Company Experience<br><br></strong>Saudi Aramco, NEOM, Red Sea Global, Royal Commission for Jubail &amp; Yanbu, Riyadh Airports Company (RAC), Jeddah Airports Company (JEDCO), ENGIE Solutions, CBRE, JLL, ISS Facility Services.<br><br>Preference will be given to candidates with experience in large-scale operations, maintenance, integrated facilities management, airports, healthcare, higher education, hospitality, government, and critical infrastructure environments.

<strong>Job Description<br><br></strong><strong>About the Role<br><br></strong>Develops operating procedures, governance frameworks, decision matrices, process ownership models, and operational readiness frameworks across all portfolios.<br><br><strong>Key Responsibilities<br><br></strong><ul><li> Develops operating procedures, governance frameworks, decision matrices, process ownership models, and operational readiness frameworks across all portfolios. <br><br></li></ul><strong>Qualifications &amp; Experience<br><br></strong><ul><li> Diploma / Bachelor's degree in Industrial Engineering, Business Administration, or equivalent. </li><li> 10+ years experience in process improvement and governance. <br><br></li></ul><strong>Specialties / Key Skills<br><br></strong>Process Mapping | RACI Design | Governance Frameworks | SOP Development | Continuous Improvement<br><br><strong>Preferred Company Experience<br><br></strong>Saudi Aramco, NEOM, Red Sea Global, Royal Commission for Jubail &amp; Yanbu, Riyadh Airports Company (RAC), Jeddah Airports Company (JEDCO), ENGIE Solutions, CBRE, JLL, ISS Facility Services.<br><br>Preference will be given to candidates with experience in large-scale operations, maintenance, integrated facilities management, airports, healthcare, higher education, hospitality, government, and critical infrastructure environments.

<strong>Job Description<br><br></strong><strong>About the Role<br><br></strong>Monitors project and contract costs, analyzes performance variances, develops forecasts, and supports financial decision-making across operational portfolios.<br><br><strong>Key Responsibilities<br><br></strong><ul><li> Monitors project and contract costs, analyzes performance variances, develops forecasts, and supports financial decision-making across operational portfolios. <br><br></li></ul><strong>Qualifications &amp; Experience<br><br></strong><ul><li> Bachelor's degree in Finance, Engineering, Quantity Surveying, or Accounting. </li><li> Minimum 7 years experience in cost control. <br><br></li></ul><strong>Specialties / Key Skills<br><br></strong>Cost Forecasting | Budget Control | Financial Analysis | Earned Value Management | Cost Reporting | Commercial Analytics<br><br><strong>Preferred Company Experience<br><br></strong>Saudi Aramco, NEOM, Red Sea Global, Royal Commission for Jubail &amp; Yanbu, Riyadh Airports Company (RAC), Jeddah Airports Company (JEDCO), ENGIE Solutions, CBRE, JLL, ISS Facility Services.<br><br>Preference will be given to candidates with experience in large-scale operations, maintenance, integrated facilities management, airports, healthcare, higher education, hospitality, government, and critical infrastructure environments.

<strong>Job Description<br><br></strong><strong>About the Role<br><br></strong>Develops maintenance strategies, PPM programs, resource forecasts, shutdown plans, and operational schedules to maximize asset performance and service continuity.<br><br><strong>Key Responsibilities<br><br></strong><ul><li> Develops maintenance strategies, PPM programs, resource forecasts, shutdown plans, and operational schedules to maximize asset performance and service continuity. <br><br></li></ul><strong>Qualifications &amp; Experience<br><br></strong><ul><li> Bachelor's degree in Engineering. </li><li> Minimum 7 years of maintenance planning experience. <br><br></li></ul><strong>Specialties / Key Skills<br><br></strong>Maintenance Planning | PPM Programs | Resource Forecasting | Scheduling | Maximo / SAP PM | Work Order Planning<br><br><strong>Preferred Company Experience<br><br></strong>Saudi Aramco, NEOM, Red Sea Global, Royal Commission for Jubail &amp; Yanbu, Riyadh Airports Company (RAC), Jeddah Airports Company (JEDCO), ENGIE Solutions, CBRE, JLL, ISS Facility Services.<br><br>Preference will be given to candidates with experience in large-scale operations, maintenance, integrated facilities management, airports, healthcare, higher education, hospitality, government, and critical infrastructure environments.

<p><strong>Responsibilities:</strong></p><p><br></p><ul><li>Manages service performance of OCC contractors within operational, emergency and incident response plans &amp; procedures.</li><li>Articulates, develops and updates MMMP OCC strategy in compliance with SAR’s strategy.</li><li>Develops the technical support business plans, KPIs and milestones to ensure it is line with the HHR &amp; Al Mashaaer business plan.</li><li>Investigates and reports operations incidents and accidents to facilitate risk mitigation strategy development.</li><li>Coordinates the recruitment and training of OCC controllers.</li><li>Ensures that the operations and safety procedures, policies and rules are followed by all OCC staff.</li><li>Coordinates with the competency and compliance team to develop training needs to enable knowledge transfer for in-house OCC control operations</li><li>Acts as liaison with emergency services and OCC contractors to ensure that they are fully aware of how to access the railway safely through agreed procedures.</li><li>Schedules regular inspections to conduct regular audits to ensure safety and health policies, procedures and regulations are followed but the OCC contractors.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><p><br></p><ul><li> Bachelor’s degree in mechanical, industrial, civil, or electrical engineering.</li></ul><p><br></p><p><strong>Experience:</strong></p><p><br></p><ul><li> A minimum of 7 years of relevant experience with at least 3 years in a similar role.</li></ul><p><br></p><p><br></p>

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26137731<br><br><strong>Job Category</strong> Sales &amp; Marketing<br><br><strong>Location</strong> 7044 Corniche Road, 2485 Ash Shati, Jeddah 23613, Saudi ArabiaVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Management<br><br><strong>Job Summary<br><br></strong>Responsible for proactively soliciting business. The position is accountable for handling large group or other customer segments related to opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue for individual properties. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Turns business over properly and in a timely fashion for proper service delivery in accordance with brand standards. Creates opportunities to grow the account base through customer interactions.<br><br><strong>CANDIDATE PROFILE <br><br></strong><strong>Education And Experience<br><br></strong><strong>Required:<br><br></strong><ul><li> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 years’ experience in the sales and marketing or related professional area.<br><br></li></ul>OR<br><br><ul><li> 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or related professional area.<br><br></li></ul><strong>CORE WORK ACTIVITIES<br><br></strong><strong>Understanding Market Opportunities and Driving Revenue<br><br></strong><ul><li> Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.</li><li> Partners with counterpart to effectively manage the business opportunity.</li><li> Responds to and manages larger and more complex incoming opportunities for the property.</li><li> Identifies, qualifies and solicits new business to achieve personal and property revenue goals.</li><li> Focuses efforts on accounts with significant potential sales revenue.</li><li> Develops effective sales plans and actions.</li><li> Works with partners to develop creative ideas and proposals for events.</li><li> Maximizes revenue by upselling packages.</li><li> Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li><li> Closes the best opportunities based on market conditions and individual property needs.</li><li> Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li><li> Handles complex business with significant revenue potential as well as significant customer expectations.<br><br></li></ul><strong>Building Successful Relationships <br><br></strong><ul><li> Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li><li> Develops relationships within community to strengthen and expand customer base for sales opportunities.</li><li> Provides excellent customer sales service in order to grow share of the account.</li><li> Manages and develops relationships with key internal and external stakeholders.<br><br></li></ul><strong>Additional Responsibilities<br><br></strong><ul><li> Utilizes intranet for resources, templates, and information.</li><li> Participates in site visits.</li><li> Develops and facilitate execution of contracts as required.</li><li> Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li><li> Executes brand’s Customer Service Standards and property’s Brand Standards through the sales process.<br><br></li></ul><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.<br><br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br><br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.

<strong>Description<br><br></strong><ul><li> Acts as an effective change agent.</li><li> Demonstrates comprehensive understanding of all elements of healthcare delivery, including but not limited to strategy, business planning, operations and financial management.</li><li> Contributes to the development and responsibility for implementation of the ambulatory center strategic plan.</li><li> Responsible for overall coordination and administration of workflow.</li><li> Oversees and implements Fakeeh Care relevant policies, procedures, and guidelines, and ensures compliance with national and international standards, including accreditation requirements (e.g., CBAHI, JCI, CHI, etc.).</li><li> Responsible for requesting medications, supplies, and equipment as per the scope and work needs of the ambulatory center and in alignment with relevant Fakeeh Care policies.</li><li> Responsible for recruitment of staff as per work needs and approved manpower, and as per Fakeeh Care policies.</li><li> Closely monitors patient satisfaction, complaints, and DAMA data and develops corrective action plans accordingly.</li><li> Implements and monitors clinical and administrative performance indicators, identifies trends, and develops corrective action plans when suboptimal performance is noted</li><li> Plans and coordinates continuing education activities and training for staff based on needs assessment.</li><li> Plans, manages, and controls the budget for clinic services, resources, and facilities.</li><li> Submits required reports to administration.</li><li> Contributes to local and group committees’ membership.</li><li> Ensures the center maintains compliance with all relevant laws and regulations.</li><li> Ensures to provide a safe and functional environment for all patients, visitors, and staff.</li><li> Leads staff engagement initiatives to create a motivated and loyal workforce.</li><li> Other duties as assigned within the scope of the job.<br><br></li></ul><strong>Requirements<br><br></strong><strong>Skills and Abilities: <br><br></strong><ul><li>Demonstrates strong communication and interpersonal skills.<br><br></li></ul><strong>Experience<br><br></strong>10+ years’ experience in the Healthcare sector and a minimum of 5 years’ experience in a leadership role in recognized medical centers.<br><br><strong>Education<br><br></strong>MBBCh or MD (Medical school). Specialty (residency) training is a preferred<br><br><strong>Language<br><br></strong>Excellent command of oral and written English and Arabic.