Customer Service Jobs in Saudi

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p>تعلن مؤسسة سنام عن توفر فرصة وظيفية بمسمى موظفة خدمة عملاء للعمل بنظام حضوري وعن بُعد، وفق التفاصيل التالية:</p><p><br></p><p>المهام الوظيفية:</p><p>- الرد على الرقم الموحد واستقبال استفسارات العملاء.</p><p>- معالجة طلبات التبديل والاسترجاع.</p><p>- المساعدة في حل المشكلات المتعلقة بالطلبات.</p><p>- التواجد في مقرات المدارس خلال مواسم العمل لخدمة أولياء الأمور واستلام طلبات التبديل أو الاسترجاع ومتابعتها.</p><p><br></p></div> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><div dir="rtl"><p>المتطلبات:</p><p>• مهارات تواصل وخدمة عملاء ممتازة.</p><p>• مهارة الرد على المكالمات واستفسارات العملاء باحترافية.</p><p>• القدرة على التنظيم وتحمل ضغط العمل.</p><p>• سرعة التعلم والتعامل مع الأنظمة أو برامج الطلبات.</p><p><br></p></div></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The objective of the position:</p><p>To provide exceptional support and a remarkable customer experience by responding to inquiries and delivering specialized technical advice regarding beauty products, skincare, body, and makeup through phone communication and social media platforms, ensuring customer satisfaction and enhancing brand loyalty.</p><p><br></p><p>Main responsibilities:</p><ol><li>Technical and advisory support:</li></ol><ul><li>Provide precise consultations to customers regarding products (ingredients, benefits, and usage methods) based on skin type or body needs.</li><li>Assist customers in selecting suitable makeup grades or complete skincare routines.</li></ul><ol><li>Managing communication channels:</li></ol><ul><li>Promptly respond to incoming phone calls and effectively resolve customer issues.</li><li>Manage responses to messages and comments on platforms (Instagram, TikTok, and WhatsApp Business) in a manner that reflects the company’s identity.</li></ul><ol><li>Managing requests:</li></ol><ul><li>Receive and coordinate incoming purchase requests via social media and ensure their accurate entry into the system.</li><li>Track shipment status with logistics companies and provide customers with necessary updates.</li></ul><ol><li>Handling complaints:</li></ol><ul><li>Address customer complaints or issues related to products with professionalism and provide satisfactory and prompt solutions.</li></ul><ol><li>Development and inventory monitoring:</li></ol><ul><li>Submit periodic reports to management regarding frequent inquiries or customer feedback on products.</li><li>Stay updated with the latest trends and beauty products.</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Job requirements:</p><ul><li>Educational qualification: Diploma or equivalent (preferably in management, marketing, or beauty).</li><li>Work experience: At least two years in customer service, specifically in the beauty, cosmetics, or personal care sectors.</li><li>Technical skills:</li><li>Deep knowledge of skincare and makeup basics.</li><li>Proficiency in using customer service management (CRM) systems and social media applications.</li><li>Personal skills:</li><li>Excellent communication skills (clear voice, correct Arabic language, ability to persuade).</li><li>Patience and ability to handle different personality types.</li><li>Speed and accuracy in writing and responding.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Customer Service Specialist position at Marakiz Al-Abhath Company offers an exciting opportunity for individuals seeking to develop their skills in a dynamic and challenging environment. You will play a central role in improving customer experiences, acting as the first point of contact between the company and its clients. Your contributions will significantly enhance the company's reputation by providing effective support and accurate information.</p><p>We believe in the importance of skill development, which is why we offer advanced training programs to assist you in achieving your professional goals. You will have the opportunity to learn from industry leaders and expand your knowledge of the latest trends in market research. By working with us, you will be able to build a strong network of professional relationships that will benefit you in the future.</p><p>If you are looking for a work environment that encourages creativity and innovative thinking, we welcome you to our team. We believe that every employee has the potential to make a positive impact. You will contribute to developing new strategies to enhance customer services, which will further the company's success and growth in the market. Be part of an exciting journey towards achieving excellence and distinction.</p><p><b>Responsibilities:</b></p><ol><li>Provide proactive support to customers by responding to their inquiries and assisting them in resolving issues using a Customer Relationship Management (CRM) system to ensure their satisfaction.</li><li>Document all interactions with customers in the system to ensure accurate tracking of issues, which helps improve the quality of service provided.</li><li>Collaborate with various teams to develop innovative solutions to meet customer needs, enhancing the effectiveness of internal processes.</li><li>Analyze customer feedback and prepare regular reports for management on trends and opportunities to improve service.</li><li>Implement strategies to enhance customer experiences by gathering feedback and suggestions from customers to improve service.</li><li>Train and guide new team members on customer service policies and procedures to ensure a high level of service delivery.</li><li>Effectively manage complaints and turn them into opportunities to improve service and strengthen relationships with customers.</li><li>Support the organization of activities and initiatives aimed at enhancing communication with customers and increasing their loyalty.</li><li>Stay updated on the latest trends in market research to provide accurate and up-to-date information to customers.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong communication skills to build solid relationships with customers.</li><li>Ability to resolve issues quickly, enhancing customer satisfaction.</li><li>Good knowledge of Customer Relationship Management (CRM) systems to streamline operations.</li><li>Analytical skills to improve customer experience.</li><li>Ability to work under pressure, ensuring high-quality service at all times.</li><li>Strong organizational skills to efficiently coordinate multiple tasks.</li><li>Ability to work within a team, fostering collaboration and innovation.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span></span></span><p>We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.</p><br> <b>Job Duties</b> <br>Under general supervision, coordinates and oversees cementing service line work at the well site, providing quality service to the customer. Provides the planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels. Ensures customer satisfaction with work performed. Coordinates and directs the activities of service operators. Coordinates the clean up, repair, and preparation of equipment for the next job. Plans and performs necessary calculations for the total job at the well site as needed. Leads the site crew comprised of Halliburton and/or non-Halliburton employees. Evaluates individual performance levels of the crew and trains operators to improve their job performance. Job role has budgetary type of accountabilities or directly impacts a revenue center&amp;aposs viability or its quality of service via personal contributions. Skills are typically acquired through a high school diploma, or similar education and one year of experience as Service Operator-Cementing, II. Licensure to drive commercial equipment may be required. Given the nature of oil field service work, the ability to communicate effectively with others is necessary. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in the Quality Improvement Process. Candidate must meet the minimum developmental standards for this job classification. Has necessary working skills within the service line and a general understanding of other service functions.<br><br><b>Qualifications</b> <br><br><br><p><b>Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation</b>.</p><br> <p><b><u>Location</u></b></p><br> <p>Jubail Highway Abu Hadria Exit,&nbsp;Al-Khobar,&nbsp;Al Khobar,&nbsp;31952, Saudi Arabia</p><br> <p><b><u>Job Details</u></b></p><br> <p><b>Requisition Number:</b>&nbsp;208688&nbsp;&nbsp;<br> <b>Experience Level:&nbsp;</b>Experienced Hire&nbsp;<br> <b>Job Family:</b>&nbsp;Operations&nbsp;<br> <b>Product Service Line:&nbsp;</b>Cementing&nbsp;&nbsp;&nbsp;<br> <b>Full Time / Part Time:&nbsp;</b>Full Time</p><br> <p><b>Additional Locations for this position:&nbsp;</b></p><br> <p><u><b>Compensation Information</b></u><br> Compensation is competitive and commensurate with experience.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.&nbsp;</span></span></span></li> </ul> <br> <br> <p><span><span><strong><u><span><span><span>Job Summary:</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span><span>The Reservation Agent is responsible for </span>providing the highest level of service to promote customer satisfaction while optimizing booking opportunities. To undertake other duties and responsibilities as required by Management. As well as handling telephone sales and taking reservations for all Food and Beverage outlets.&nbsp;</span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>As a Reservation Agent, we rely on you to,</span></span></span></u></strong></span></span></p><br><br> <br> <br> <ul> <li><span><span><span>To “master” the room product in terms of layout, physical attribute, benefits, amenities, etc. To effectively differentiate room types to match the right product with specific guest needs.&nbsp;</span></span></span></li> <li><span><span><span><span>To be fully conversant with the hotel’s rate structure particularly on public rate offers. To highlight the ‘unique perceived value(s)’ of an offer during the selling process.&nbsp;</span></span></span></span></li> <li><span><span><span><span>To be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.&nbsp;</span></span></span></span></li> <li><span><span><span><span>To keep well-informed of changes or new developments in the hotel product.&nbsp;</span></span></span></span></li> <li><span><span><span>To reflect the Shangri–La philosophy by providing a high quality of service to our customers by adopting a positive attitude and keeping the team spirit at highest level.&nbsp;</span></span></span></li> <li><span><span><span>To handle incoming reservation requests/correspondence, confirming or regretting based on ARI (Availability, Rates &amp; Inventory) strategy in place. To always provide prompt turn-around response.&nbsp;</span></span></span></li> </ul> <br> <br> <p><span><span><strong><u><span><span><span>What we are Looking For:</span></span></span></u></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span>At least 1 year working experience in a hotel </span></span></span></span></li> <li><span><span><span><span><span>Ability to work long hours and in different shifts.</span></span></span></span></span></li> <li><span><span><span><span><span>Communicates and writes with fluency in English (as well as the Arabic language)</span></span></span></span></span></li> <li><span><span><span><span><span>Computer Knowledge in Microsoft programs, such as Excel and Word.</span></span></span></span></span></li> <li><span><span><span><span><span>Attention to details.</span></span></span></span></span></li> <li><span><span><span><span><span>A passion for delivering great customer service.</span></span></span></span></span></li> <li><span><span><span><span><span>A professional telephone manner and excellent communication skills.</span></span></span></span></span></li> <li><span><span><span><span><span>Administration and organizational skills.</span></span></span></span></span></li> <li><span><span><span><span><span>Intermediate computer proficiency.</span></span></span></span></span></li> <li><span><span><span><span><span>Collegiate-level degree.</span></span></span></span></span></li> <li><span><span><span><span><span>Flexibility in covering the shifts.</span></span></span></span></span></li> <li><span><span><span><span><span>Very good communication skills (Arabic and English).</span></span></span></span></span></li> <li><span><span><span><span><span>Previous experience in a Reservations environment is a plus.</span></span></span></span></span></li> <li><span><span><span><span><span>Team player </span></span></span></span></span></li> <li><span><span><span><span><span>Work with other departments to ensure that all customer needs are met.</span></span></span></span></span></li> </ul> <br> <br> <p><strong><u><span><span><span>Why Join Us:</span></span></span></u></strong></p><br><br> <br> <ul> <li><span><span><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></span></span></li> <li><span><span><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></span></span></li> <li><span><span><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></span></span></li> <li><span><span><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></span></span></li> </ul> <br> <p><span><span><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></span></span></p><br><br> <p><span><span><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></span></span></p><br><br> <br> <br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.&nbsp;</span></span></span></li> </ul> <br> <p><span><span><strong><u><span><span><span>Job Summary:</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span>To be responsible of Ensuring that calls to the Service Centre are promptly answered and requests are followed through to the concerned department.</span></span></p><br><br> <br> <p><span><span><strong><u><span><span>As a Service Centre, we rely on you to,</span></span></u></strong></span></span></p><br><br> <br> <ul> <li><span><span>To have knowledge of the operational systems at Telephone / Service Centre<br>e.g. PABX / Call Centre System / Call Accounting Software.</span></span></li> <li><span><span>To have knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.</span></span></li> <li><span><span>Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Shangri‐La policies and procedures.</span></span></li> <li><span><span>Ensures correct transmission and receipt of facsimile.</span></span></li> <li><span><span>Accurately records all requests for wake‐up calls and ensures they are&nbsp;handled correctly.</span></span></li> <li><span><span>Answer all incoming calls.</span></span></li> <li><span><span>Records and channels guest request to appropriate departments, If required, performs follow‐up calls to guests concerned to ensure service&nbsp;/ facility defect has been rectified to satisfaction.</span></span></li> <li><span><span>Makes operator assisted calls</span></span></li> <li><span><span>Records guest’s messages</span></span></li> <li><span><span>Knows all the Emergency Procedures of the hotel and how to handle them.</span></span></li> </ul> <br> <p><span><span><strong><u><span><span><span>What we are Looking For:</span></span></span></u></strong></span></span></p><br><br> <br> <ul> <li><span><span>At least 1 year working experience.</span></span></li> <li><span><span>Ability to work flexible hours and shifts.</span></span></li> <li><span><span>Communicates and writes with fluency in English (as well as the Arabic language).</span></span></li> <li><span><span>Responsible and able to take initiative.</span></span></li> <li><span><span>Pleasant, friendly, and cheerful attitude.</span></span></li> <li><span><span><em>This Position is for Saudi Nationals Only</em></span></span></li> </ul> <br> <p><span><strong>Why Join Us:</strong></span></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span></span></span><p>We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.</p><br> <b>Job Duties</b> <br>Under direct supervision, assists during the rigging up and down of service line equipment on work locations both on and off shore. Performs basic GeoBalance Applications operations through preparation of equipment for installation and services. Assists in the running of a job, clean up, repair, and preparation for next job. Monitors instruments and performs necessary calculations to assure quality of the data at the well. Works in the shop, assisting in the repair and maintenance of equipment. Must be able to visually identify various tool components by type and size and explain the function of each. Promotes good customer relations at the well site, and ensures customer satisfaction with results. Skills are acquired through the completion of a high school diploma and 3+years of experience in oil field drilling activities, including 2+ years of underbalanced drilling and/or managed pressure drilling. The ability to perform basic mathematical calculations is required. Basic reading comprehension and writing skills are required. Must have met the minimum competency requirements for Svc Operator-GBA.<br><br><b>Qualifications</b> <br><br><br><p><b>Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation</b>.</p><br> <p><b><u>Location</u></b></p><br> <p>Jubail Highway Abu Hadria Exit,&nbsp;Al-Khobar,&nbsp;Al Khobar,&nbsp;31952, Saudi Arabia</p><br> <p><b><u>Job Details</u></b></p><br> <p><b>Requisition Number:</b>&nbsp;209081&nbsp;&nbsp;<br> <b>Experience Level:&nbsp;</b>Experienced Hire&nbsp;<br> <b>Job Family:</b>&nbsp;Operations&nbsp;<br> <b>Product Service Line:&nbsp;</b>Testing and Subsea&nbsp;&nbsp;&nbsp;<br> <b>Full Time / Part Time:&nbsp;</b>Full Time</p><br> <p><b>Additional Locations for this position:&nbsp;</b></p><br> <p><u><b>Compensation Information</b></u><br> Compensation is competitive and commensurate with experience.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span></span></span><p>We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.</p><br> <b>Job Duties</b> <br>Under broad direction, coordinates and oversees GeoBalance Applications operations at the well site and base camp. Provides the planning necessary for the job including personnel, equipment set up, well site direction and customer related support. Must be able to communicate with other PSLs and third parties to ensure tool and well site activity capability. Excellent leadership and communication skills required. Mentors and trains lower level personnel in areas of expertise. Interacts with customers and supervises the activities of completion of services and/or shop personnel to exceed customer requirements. Job emphasis is on personnel development, operational excellence and customer satisfaction. Contacts customer for performance follow-up and to plan future work. Skills are acquired through completion of a high school diploma and 9+ years experience in oil field drilling activities including 6+ years of underbalanced drilling and/or managed pressure drilling.<br><br><b>Qualifications</b> <br><br><br><p><b>Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation</b>.</p><br> <p><b><u>Location</u></b></p><br> <p>Jubail Highway Abu Hadria Exit,&nbsp;Al-Khobar,&nbsp;Al Khobar,&nbsp;31952, Saudi Arabia</p><br> <p><b><u>Job Details</u></b></p><br> <p><b>Requisition Number:</b>&nbsp;209849&nbsp;&nbsp;<br> <b>Experience Level:&nbsp;</b>Experienced Hire&nbsp;<br> <b>Job Family:</b>&nbsp;Operations&nbsp;<br> <b>Product Service Line:&nbsp;</b>Testing and Subsea&nbsp;&nbsp;&nbsp;<br> <b>Full Time / Part Time:&nbsp;</b>Full Time</p><br> <p><b>Additional Locations for this position:&nbsp;</b></p><br> <p><u><b>Compensation Information</b></u><br> Compensation is competitive and commensurate with experience.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.&nbsp;</span></span></span></li> </ul> <br> <p><span><span><strong><u><span><span><span>Job Summary:</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span>To &nbsp;provides day‐to‐day supervision, direction and leadership to all staff in accordance with the objectives, performance and&nbsp;quality standards established by Shangri‐La Hotels . Ensures&nbsp;that the communication system of the hotel is well maintained and guest&nbsp;communication handled politely and efficiently.</span></span></p><br><br> <br> <p><span><span><strong><u><span><span>As Service Manager – Service Centre, we rely on you to,</span></span></u></strong></span></span></p><br><br> <br> <ul> <li><span><span>To have complete knowledge of the operational systems at Telephone / Service Centre<br>e.g. Call Centre System / Call Accounting Software.</span></span></li> <li><span><span>To have&nbsp;<span>complete </span>knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.</span></span></li> <li><span><span>To have complete knowledge of Shangri‐La’s Programmes e.g. GoldenCircle, Guest History, FFP.</span></span></li> <li><span><span>Supervises the Service Centre&nbsp;operation and work flow to maximize&nbsp;guests’ satisfaction.</span></span></li> <li><span><span>Identifies staff training requirements&nbsp;and service improvements areas.</span></span></li> <li><span><span>Supervises and guides all staff to&nbsp;ensure that hotel’s policies and&nbsp;procedures are adhered to.</span></span></li> <li><span><span>Conducts daily and monthly meetings&nbsp;to highlight areas of improvement in&nbsp;the service aspects and obtain&nbsp;feedback.</span></span></li> <li><span><span>Creates a positive and highly&nbsp;motivated working environment that&nbsp;promotes and develops teamwork.</span></span></li> <li><span><span>Ensures that staff are doing their&nbsp;follow up calls to guest to check for&nbsp;satisfaction in a situation where there&nbsp;is a service / facility defect.</span></span></li> <li><span><span>Ensures all staff have complete&nbsp;knowledge of Emergency Procedures&nbsp;and their roles in an Emergency.</span></span></li> </ul> <br> <p><span><span><strong><u><span><span><span>What we are Looking For:</span></span></span></u></strong></span></span></p><br><br> <br> <ul> <li><span><span>At least 4 year working experience.</span></span></li> <li><span><span>Minimum 2 years&nbsp;experience in an&nbsp;international Class&nbsp;Hotel.</span></span></li> <li><span><span>Able to lead and&nbsp;motivate the team</span></span></li> <li><span><span>Ability to work flexible hours and shifts.</span></span></li> <li><span><span>Communicates and writes with fluency in English as well as the Arabic language.</span></span></li> <li><span><span>Responsible and able to take initiative.</span></span></li> <li><span><span>Pleasant, friendly, and cheerful attitude.</span></span></li> <li><span><span><em>This Position is for Saudi Nationals Only</em></span></span></li> </ul> <br> <p><span><strong>Why Join Us:</strong></span></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br><br>- Coordinates and assigns Catering Helpers for smooth workflow.<br><br>- Cooperate to meet the operational work demand.<br><br>- Ensures polite and submissive attitude while dealing with the colleagues and the internal customers.<br><br>- Ensure that required equipment in the Section is cleaned as per schedule.<br><br>- Assists Team Leader &amp; supervisor in the withdrawal of items from the Stores as and when required.<br><br>- Take control of the Shift during the absence of the Asst. team leader.<br><br>- Assists the asst. team leader to update and file records on a daily basis.<br><br>- Ensures to follow meals/coffee breaks as per direction of the team leader &amp; supervisor.<br><br>- Ensure against the misuse of any Saudia or Saudia Catering Property.<br><br>- Ensures the preparation of flights YC/Crew or FC, JC Bulk Food as per given instructions, i.e., Catering order, Loading and Packing Plans of the concerned Airlines.<br><br>- Make sure that Hygiene quality standard to be followed during preparation of flights and check production date mark/temperature control etc.<br><br>- Assists the team leader in Planning for Smooth preparation of flights.<br><br>- Ensures that correct equipment is prepared as per requirement for Economy Class on a daily basis.<br><br>- Ensures that up-catering telexes are treated on priority basis and action immediately and according to the requirement.<br><br>- Coordinates with other departments (Kc/Kb) regarding Salad and Dessert requirement for daily operation.<br><br>- Ensures that any deviation during the preparation of flights are reported to the team leader/Supervisor on duty.<br><br>- Ensures that correct label is placed for each flight as per Packing Plan and print the label on computer label printing machine.<br><br>- Ensures that all flights are well organized and stored in Cold Room after preparation.<br><br>- Ensures all expiry dates to be checked properly.<br><br></p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> High school or equivalent </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.&nbsp;</span></span></span></li> </ul> <br> <p><span><span><strong><u><span><span><span>Job Summary:</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span>To &nbsp;provides day‐to‐day supervision, direction and leadership to all staff in accordance with the objectives, performance and&nbsp;quality standards established by Shangri‐La Hotels . Ensures&nbsp;that the communication system of the hotel is well maintained and guest&nbsp;communication handled politely and efficiently.</span></span></p><br><br> <br> <p><span><span><strong><u><span><span>As Service Manager – Service Centre, we rely on you to,</span></span></u></strong></span></span></p><br><br> <br> <ul> <li><span><span>To have complete knowledge of the operational systems at Telephone / Service Centre<br>e.g. Call Centre System / Call Accounting Software.</span></span></li> <li><span><span>To have&nbsp;<span>complete </span>knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.</span></span></li> <li><span><span>To have complete knowledge of Shangri‐La’s Programmes e.g. GoldenCircle, Guest History, FFP.</span></span></li> <li><span><span>Supervises the Service Centre&nbsp;operation and work flow to maximize&nbsp;guests’ satisfaction.</span></span></li> <li><span><span>Identifies staff training requirements&nbsp;and service improvements areas.</span></span></li> <li><span><span>Supervises and guides all staff to&nbsp;ensure that hotel’s policies and&nbsp;procedures are adhered to.</span></span></li> <li><span><span>Conducts daily and monthly meetings&nbsp;to highlight areas of improvement in&nbsp;the service aspects and obtain&nbsp;feedback.</span></span></li> <li><span><span>Creates a positive and highly&nbsp;motivated working environment that&nbsp;promotes and develops teamwork.</span></span></li> <li><span><span>Ensures that staff are doing their&nbsp;follow up calls to guest to check for&nbsp;satisfaction in a situation where there&nbsp;is a service / facility defect.</span></span></li> <li><span><span>Ensures all staff have complete&nbsp;knowledge of Emergency Procedures&nbsp;and their roles in an Emergency.</span></span></li> </ul> <br> <p><span><span><strong><u><span><span><span>What we are Looking For:</span></span></span></u></strong></span></span></p><br><br> <br> <ul> <li><span><span>At least 4 year working experience.</span></span></li> <li><span><span>Minimum 2 years&nbsp;experience in an&nbsp;international Class&nbsp;Hotel.</span></span></li> <li><span><span>Able to lead and&nbsp;motivate the team</span></span></li> <li><span><span>Ability to work flexible hours and shifts.</span></span></li> <li><span><span>Communicates and writes with fluency in English as well as the Arabic language.</span></span></li> <li><span><span>Responsible and able to take initiative.</span></span></li> <li><span><span>Pleasant, friendly, and cheerful attitude.</span></span></li> <li><span><span><em>This Position is for Saudi Nationals Only</em></span></span></li> </ul> <br> <p><span><strong>Why Join Us:</strong></span></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

We are seeking an experienced Call Center Team Leader to supervise and guide a team of call center agents, ensuring high performance, operational efficiency, and exceptional customer service. This role involves handling escalations, coaching team members, and driving continuous improvement through performance monitoring and training initiatives.<br>Key Responsibilities:Supervise and support a team of call center agents, ensuring they meet performance targets and deliver excellent customer experiences. Act as the primary escalation point for complex customer inquiries and complaints, ensuring timely and satisfactory resolution. Monitor team performance using call center tools, track key metrics, and prepare reports for management review. Provide coaching, mentoring, and constructive feedback to enhance team performance and professional development. Conduct regular team huddles, training sessions, and workshops to address skill gaps and communicate process or policy updates. Foster a positive and high-performance culture focused on customer satisfaction and continuous improvement. Optimize workflows and processes using data insights to improve efficiency and service quality.<br>Requirements:Minimum of 2 years of experience in a call center or customer service environment, with leadership or supervisory responsibilities preferred. Proficiency in call center systems and tools for performance monitoring, reporting, and analytics. Full knowledge of Call Center Key Performance Indicators (KPIs). Bilingual proficiency in Arabic and English (spoken and written). Excellent communication, leadership, and problem-solving skills. Ability to analyze data and metrics to drive decision-making and performance improvements. Experience in delivering performance evaluations and coaching team members effectively.

About the company <br>At NOL Investment, we are a fast-growing investment group specializing in building and scaling e-commerce brands across the GCC. We are committed to operational excellence, innovation, and delivering exceptional customer experiences. As we continue to expand, we are looking for a highly motivated Customer Service Supervisor to lead our customer service team and contribute to the continuous improvement of our customer support operations.<br>About the role The Customer Service Supervisor will be responsible for overseeing the daily performance of the customer service team, maintaining high service standards, managing escalated customer cases, and driving process improvements to enhance the overall customer experience.<br>Key Responsibilities Supervise, mentor, and support the customer service team to ensure high levels of performance and customer satisfaction. Monitor team KPIs and maintain established service quality standards. Manage customer inquiries, complaints, escalations, and resolutions in a timely and professional manner. Oversee and optimize customer service operations using Zendesk or similar customer support platforms. Prepare performance reports, analyze service metrics, and recommend process improvements. Collaborate with cross-functional teams to improve operational efficiency and the overall customer experience.<br>Requirements Minimum of 3 years of experience in customer service, including team supervision. Previous experience in the perfume industry is required. Proven leadership experience with the ability to coach, motivate, and develop customer service teams. Hands-on experience with Zendesk or similar CRM/ticketing platforms. Excellent communication, problem-solving, analytical, and organizational skills. Saudi is a must.<br>If you are passionate about customer service leadership and are looking to join a dynamic and growing organization, we encourage you to apply. Please send your CV to jobs@nol.com.sa with the subject line:Sr Customer Service – Saudi<br>#Hiring #Customer Service #Customer Service Supervisor #Saudi National #Remote Jobs #KSA #Ecommerce #Perfume Industry #Zendesk #CRM #Leadership #Career Opportunity #NOLInvestment

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role We are seeking a dedicated and customer-focused Customer Service Representative (Remote) to join our growing team. As the first point of contact for our customers, you will play a key role in delivering exceptional service, resolving inquiries, and creating positive customer experiences across multiple communication channels. This opportunity is ideal for someone who enjoys helping others, communicating effectively, and finding solutions in a fast-paced environment.</p><p>Key Responsibilities</p><p>Customer Support &amp; Communication</p><ul><li>Respond to customer inquiries via phone, email, and live chat in a timely, professional, and courteous manner.</li><li>Provide accurate information regarding products, services, billing, and company policies.</li><li>Assist customers with account updates, order tracking, troubleshooting, and general support requests.</li><li>Deliver empathetic, solution-focused service while maintaining a positive customer experience.</li></ul><p>Issue Resolution</p><ul><li>Investigate and resolve customer concerns efficiently and effectively.</li><li>Escalate complex issues to the appropriate departments when necessary.</li><li>Maintain accurate records of customer interactions, inquiries, and resolutions.</li><li>Follow up with customers to ensure complete resolution and satisfaction.</li></ul><p>Customer Experience &amp; Relationship Building</p><ul><li>Build and maintain strong customer relationships through professional communication.</li><li>Contribute to customer retention by consistently delivering high-quality support.</li><li>Collect customer feedback and share insights to help improve products, services, and processes.</li><li>Support a collaborative and positive team culture.</li></ul><p>Administrative &amp; System Support</p><ul><li>Utilize CRM systems and customer service platforms to manage customer interactions.</li><li>Keep customer records and documentation accurate and up to date.</li><li>Assist in maintaining internal knowledge bases and support resources.</li><li>Adhere to company policies, procedures, and service standards.</li></ul><p>Qualifications &amp; Requirements</p><p>Required Skills &amp; Experience</p><ul><li>1 2 years of experience in customer service, customer support, or a related role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to multitask and manage priorities in a fast-paced environment.</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Self-motivated, dependable, and capable of working independently in a remote setting.</li><li>Basic computer proficiency, including Microsoft Office or equivalent applications.</li><li>High school diploma or equivalent qualification required.</li></ul><p>Preferred Qualifications</p><ul><li>Experience working with CRM software and customer support platforms.</li><li>Additional education, certifications, or customer service training is an advantage.</li></ul><p>What We Offer</p><ul><li>Fully remote work environment.</li><li>Competitive salary based on experience and qualifications.</li><li>Opportunities for professional development and career advancement.</li><li>Supportive, inclusive, and collaborative team culture.</li><li>Strong work-life balance within a remote-first organization.</li><li>Long-term career growth opportunities with an expanding company.</li></ul><p>Diversity &amp; Inclusion</p><p>We are committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered to succeed. We welcome applications from individuals of all backgrounds, experiences, and perspectives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>1 2 years of experience in customer service, customer support, or a related role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to multitask and manage priorities in a fast-paced environment.</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Self-motivated, dependable, and capable of working independently in a remote setting.</li><li>Basic computer proficiency, including Microsoft Office or equivalent applications.</li><li>High school diploma or equivalent qualification required.</li><li>Experience working with CRM software and customer support platforms.</li><li>Additional education, certifications, or customer service training is an advantage.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role We are looking for a motivated and customer-focused Customer Service Representative to join our remote team. In this role, you will serve as the primary point of contact for customers, providing exceptional support, resolving inquiries, and ensuring a positive customer experience across phone, email, and chat channels. This position is ideal for someone who enjoys helping people, communicating effectively, and solving problems in a dynamic, fast-paced environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p><strong>Required</strong></p><ul><li>1 2 years of experience in customer service, customer support, or a related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks and priorities effectively.</li><li>Strong organizational skills and attention to detail.</li><li>Self-motivated, reliable, and comfortable working independently in a remote environment.</li><li>Proficiency with basic computer applications, including Microsoft Office or equivalent tools.</li><li>High school diploma or equivalent.</li></ul><p><strong>Preferred</strong></p><ul><li>Experience using CRM systems and customer support software.</li><li>Additional customer service training, certifications, or related education.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Sales and Customer Service Representative Required</b></p><p>At <b>Ibda'a Al-Fareed Real Estate Development</b> in Mecca.</p><p>We are looking for a representative with experience in <b>sales and customer service</b>, possessing excellent communication skills to interact with clients via mobile, WhatsApp, and call center applications, with the ability to professionally follow up with clients and transfer interested clients to the sales team.</p><p><b>Key Responsibilities:</b></p><ul><li>Receive customer calls and inquiries and respond to them professionally.</li><li>Communicate with customers via phone, WhatsApp, and communication platforms.</li><li>Track interested clients daily and update their information.</li><li>Clearly and systematically explain real estate project details.</li><li>Classify clients based on urgency and need.</li><li>Transfer qualified clients to the sales team.</li><li>Utilize call center software and accurately record notes.</li><li>Maintain a professional demeanor that reflects the company's image.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills:</b></p><ul><li>Previous experience in sales or customer service.</li><li>Proficient in using mobile, WhatsApp, and call center applications.</li><li>Strong negotiation and persuasion skills.</li><li>Quick in responding and following up.</li><li>Professional and courteous style in dealing with clients.</li><li>Able to handle work pressure.</li><li>Adherence to deadlines and discipline.</li><li>Experience in the real estate sector is preferred.</li></ul></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a motivated and customer-focused Customer Service Representative (Remote) to join our growing team. In this role, you will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience across multiple communication channels. If you are a strong communicator with a passion for helping people and solving problems, we d love to hear from you. Key Responsibilities</p><p>Customer Support &amp; Communication</p><ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner</li><li>Provide accurate information about products, services, billing, and company policies</li><li>Assist customers with account updates, order tracking, troubleshooting, and general support requests</li><li>Deliver friendly, empathetic, and solutions-oriented customer service</li></ul><p>Issue Resolution</p><ul><li>Identify customer concerns and resolve issues efficiently</li><li>Escalate complex or unresolved matters to the appropriate departments when necessary</li><li>Maintain detailed and accurate records of customer interactions and resolutions</li><li>Follow up with customers to ensure complete issue resolution and satisfaction</li></ul><p>Customer Experience</p><ul><li>Build positive relationships with customers through professional communication</li><li>Support customer retention by consistently delivering high-quality service</li><li>Gather customer feedback and share insights to help improve processes and services</li><li>Contribute to a positive and collaborative team environment</li></ul><p>Administrative &amp; System Support</p><ul><li>Utilize CRM systems and customer support tools to manage customer interactions</li><li>Keep customer records and documentation accurate and up to date</li><li>Assist with maintaining internal support resources and knowledge bases</li><li>Adhere to company policies, procedures, and service standards</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications &amp; Skills</p><ul><li>1 2 years of experience in customer service, customer support, or a related role</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Ability to multitask and work efficiently in a fast-paced environment</li><li>Professional, dependable, and customer-focused attitude</li><li>Strong organizational skills and attention to detail</li><li>Comfortable working independently in a remote environment</li><li>Familiarity with CRM software and customer support platforms is preferred</li><li>Basic computer proficiency, including Microsoft Office or similar tools</li><li>High school diploma or equivalent required; additional education is a plus</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> Key Responsibilities Customer Support &amp; Communication </p> <ul> <li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner</li> <li>Provide accurate information about products, services, billing, and company policies</li> <li>Assist customers with account updates, order tracking, troubleshooting, and general support requests</li> <li>Deliver friendly, empathetic, and solutions-oriented customer service</li> </ul> Issue Resolution <ul> <li>Identify customer concerns and resolve issues efficiently</li> <li>Escalate complex or unresolved matters to the appropriate departments when necessary</li> <li>Maintain detailed and accurate records of customer interactions and resolutions</li> <li>Follow up with customers to ensure complete issue resolution and satisfaction</li> </ul> Customer Experience <ul> <li>Build positive relationships with customers through professional communication</li> <li>Support customer retention by consistently delivering high-quality service</li> <li>Gather customer feedback and share insights to help improve processes and services</li> <li>Contribute to a positive and collaborative team environment</li> </ul> Administrative &amp; System Support <ul> <li>Utilize CRM systems and customer support tools to manage customer interactions</li> <li>Keep customer records and documentation accurate and up to date</li> <li>Assist with maintaining internal support resources and knowledge bases</li> <li>Adhere to company policies, procedures, and service standards</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b> Requirements Qualifications &amp; Skills </b></p> <ul> <li>1 2 years of experience in customer service, customer support, or a related role</li> <li>Excellent verbal and written communication skills</li> <li>Strong problem-solving and conflict-resolution abilities</li> <li>Ability to multitask and work efficiently in a fast-paced environment</li> <li>Professional, dependable, and customer-focused attitude</li> <li>Strong organizational skills and attention to detail</li> <li>Comfortable working independently in a remote environment</li> <li>Familiarity with CRM software and customer support platforms is preferred</li> <li>Basic computer proficiency, including Microsoft Office or similar tools</li> <li>High school diploma or equivalent required; additional education is a plus</li> </ul><p></p></section>