System Analyst Jobs in Saudi
842 Jobs Found
<h2 class="h5">Job description</h2>
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<span>The Manager – F&B & Retail Systems Design is responsible for leading the design and continuous enhancement of business solutions supporting the Food & Beverage and Retail domains.<br> The role focuses on defining end-to-end business processes, solution design, and system interactions across operational, financial, customer engagement, and data platforms.<br> This position serves as the functional owner for cross-system business processes, ensuring that F&B and Retail applications operate seamlessly with enterprise platforms such as SAP, Blackline, Adaco, CRM, Loyalty, and Data & Analytics solutions.<br> The role works closely with business stakeholders, vendors, the Master System Integrator (MSI), Enterprise Applications teams, Data teams, and Integration teams to design scalable solutions that support operational efficiency, financial accuracy, and exceptional guest experiences.<br> Key Responsibilities Lead the functional design and delivery of business solutions supporting Food & Beverage and Retail operations.<br> Define end-to-end business processes spanning operational systems, financial platforms, customer engagement applications, and data ecosystems.<br> Work closely with IT Business Relations, business stakeholders, vendors, and MSI to translate business requirements into scalable solution designs.<br> Facilitate solution design workshops involving business users, enterprise application teams, data teams, vendors, and implementation partners.<br> Ensure alignment of F&B and Retail solutions with enterprise platforms including: SAP Finance and Revenue Management, SAP Material Control and Inventory Management Blackline Financial Reconciliation, Adaco Procurement, Costing, and Inventory Management, Loyalty Platforms, CRM Platforms, Table Management Systems, QR Menu Solutions, Waiter Ordering Applications and Unified Data Platform and Analytics Solutions Define business process flows, solution requirements, data ownership, and system interaction models across multiple platforms.<br> Ensure solution designs support operational efficiency, financial controls, inventory accuracy, customer engagement, and reporting requirements.<br> Drive continuous process improvements by leveraging technology capabilities and industry best practices.<br> Support application selection, tender evaluations, vendor assessments, and solution architecture discussions.<br> Act as the primary business solutions liaison between F&B, Retail, Enterprise Applications, Data & Analytics, vendors, and implementation partners.<br> Act as a functional escalation point for complex business process and cross-system issues.<br> Share responsibility for Level 2 support across F&B and Retail applications, ensuring timely resolution of business-impacting issues.<br> Monitor system effectiveness and identify opportunities to improve business processes, user experience, and operational efficiency.<br> Support troubleshooting and resolution of issues impacting financial reporting, inventory management, customer engagement, and operational workflows.<br> Work closely with vendors and internal teams to address application enhancements, defects, and optimization opportunities.<br> Support new system implementations, enhancements, testing activities, go-live readiness, and stabilization efforts.<br> Ensure business process documentation, solution designs, and operational procedures remain current and aligned with organizational standards.<br> Build strong working relationships with business stakeholders across F&B, Retail, Finance, Commercial, Data & Analytics, and Digital teams.<br> Provide functional leadership and guidance to project teams, vendors, and business users throughout delivery initiatives.<br> Mentor and support team members, including Assistant Managers and functional specialists.<br> Promote collaboration across application teams, enterprise platform teams, and delivery partners.<br> Support strategic planning activities related to the F&B and Retail technology roadmap.<br> Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.<br> 5-7 years of experience in application design, delivery, and support within large-scale enterprise environments.<br> Strong experience supporting F&B and Retail business operations and associated technology platforms.<br> Proven experience designing solutions involving finance, inventory, customer engagement, and reporting processes.<br> Experience working with platforms such as SAP, Adaco, Blackline, CRM, Loyalty, Retail Management Systems, and Analytics Platforms.<br> Demonstrated experience leading complex, multi-stakeholder solution delivery initiatives.<br> Experience collaborating with business users, vendors, system integrators, and enterprise application teams.<br> Previous experience within entertainment, hospitality, retail, leisure, or large mixed-use destinations is highly desirable.<br> Prior experience within similar large-scale integrated environments would be advantageous.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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5+ years </div>
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Bachelor's degree / higher diploma </div>
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<h3 >Role Overview</h3>
<p >King Fahd University of Petroleum & Minerals (KFUPM) is seeking a qualified individual for a <strong >Lecturer position in Information Systems and Operations Management</strong>. This full-time role is based in Dhahran and is open to potential Saudi candidates who are prepared to contribute to both teaching and research within the department.</p> <h3 >About the Department</h3>
<p >The Department of Information Systems and Operations Management at KFUPM is responsible for academic programs and research initiatives across its specialized fields. The Lecturer will play a central role in supporting the department's objectives through active engagement in both pedagogical and scholarly activities.</p> <h3 >Key Responsibilities</h3>
<p >The successful candidate will be expected to commit approximately 35-40 hours per week to professional duties. Core responsibilities include:</p>
<ul >
<li >Delivering teaching across various branches of Information Systems and Operations Management.</li>
<li >Conducting research in relevant areas.</li>
<li >Providing academic advising and mentorship to students.</li>
<li >Performing administrative duties as required by the department.</li>
<li >Undertaking any other academic duties assigned by the academic department concerned.</li>
</ul> <h3 >Required Qualifications</h3>
<p >Applicants must meet the following criteria to be considered for this position:</p>
<ul >
<li >An earned Master’s degree from a reputable university in the relevant field of Information Systems or Operations Management.</li>
<li >Completion of a full-time Master’s degree program with very good academic grades.</li>
<li >Certificate equivalency is required for any degree obtained from outside the Kingdom of Saudi Arabia.</li>
</ul> <h3 >Work Environment and Location</h3>
<p >This is a full-time academic position located at the King Fahd University of Petroleum & Minerals campus in Dhahran, Saudi Arabia. The role involves active participation within the university's academic community and adherence to its operational standards.</p> <h3 >Application Process</h3>
<p >Candidates who meet the specified qualifications and are interested in contributing to the Department of Information Systems and Operations Management at KFUPM are encouraged to apply. Further details regarding the application submission will be provided upon inquiry.</p>
<p>The Manager F&B & Retail Systems Design is responsible for leading the design and continuous enhancement of business solutions supporting the Food & Beverage and Retail domains. The role focuses on defining end-to-end business processes, solution design, and system interactions across operational, financial, customer engagement, and data platforms.</p> <p>This position serves as the functional owner for cross-system business processes, ensuring that F&B and Retail applications operate seamlessly with enterprise platforms such as SAP, Blackline, Adaco, CRM, Loyalty, and Data & Analytics solutions. The role works closely with business stakeholders, vendors, the Master System Integrator (MSI), Enterprise Applications teams, Data teams, and Integration teams to design scalable solutions that support operational efficiency, financial accuracy, and exceptional guest experiences.</p> <p> </p> <p> <strong>Key Responsibilities</strong> </p> <ul> <li>Lead the functional design and delivery of business solutions supporting Food & Beverage and Retail operations.</li> </ul> <ul> <li>Define end-to-end business processes spanning operational systems, financial platforms, customer engagement applications, and data ecosystems.</li> <li>Work closely with IT Business Relations, business stakeholders, vendors, and MSI to translate business requirements into scalable solution designs.</li> <li>Facilitate solution design workshops involving business users, enterprise application teams, data teams, vendors, and implementation partners.</li> <li>Ensure alignment of F&B and Retail solutions with enterprise platforms including: SAP Finance and Revenue Management, SAP Material Control and Inventory Management Blackline Financial Reconciliation, Adaco Procurement, Costing, and Inventory Management, Loyalty Platforms, CRM Platforms, Table Management Systems, QR Menu Solutions, Waiter Ordering Applications and Unified Data Platform and Analytics Solutions</li> <li>Define business process flows, solution requirements, data ownership, and system interaction models across multiple platforms.</li> <li>Ensure solution designs support operational efficiency, financial controls, inventory accuracy, customer engagement, and reporting requirements.</li> <li>Drive continuous process improvements by leveraging technology capabilities and industry best practices.</li> <li>Support application selection, tender evaluations, vendor assessments, and solution architecture discussions.</li> <li>Act as the primary business solutions liaison between F&B, Retail, Enterprise Applications, Data & Analytics, vendors, and implementation partners.</li> <li>Act as a functional escalation point for complex business process and cross-system issues.</li> <li>Share responsibility for Level 2 support across F&B and Retail applications, ensuring timely resolution of business-impacting issues.</li> <li>Monitor system effectiveness and identify opportunities to improve business processes, user experience, and operational efficiency.</li> <li>Support troubleshooting and resolution of issues impacting financial reporting, inventory management, customer engagement, and operational workflows.</li> <li>Work closely with vendors and internal teams to address application enhancements, defects, and optimization opportunities.</li> <li>Support new system implementations, enhancements, testing activities, go-live readiness, and stabilization efforts.</li> <li>Ensure business process documentation, solution designs, and operational procedures remain current and aligned with organizational standards.</li> <li>Build strong working relationships with business stakeholders across F&B, Retail, Finance, Commercial, Data & Analytics, and Digital teams.</li> <li>Provide functional leadership and guidance to project teams, vendors, and business users throughout delivery initiatives.</li> <li>Mentor and support team members, including Assistant Managers and functional specialists.</li> <li>Promote collaboration across application teams, enterprise platform teams, and delivery partners.</li> <li>Support strategic planning activities related to the F&B and Retail technology roadmap.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.</li> <li>5-7 years of experience in application design, delivery, and support within large-scale enterprise environments.</li> <li>Strong experience supporting F&B and Retail business operations and associated technology platforms.</li> <li>Proven experience designing solutions involving finance, inventory, customer engagement, and reporting processes.</li> <li>Experience working with platforms such as SAP, Adaco, Blackline, CRM, Loyalty, Retail Management Systems, and Analytics Platforms.</li> <li>Demonstrated experience leading complex, multi-stakeholder solution delivery initiatives.</li> <li>Experience collaborating with business users, vendors, system integrators, and enterprise application teams.</li> <li>Previous experience within entertainment, hospitality, retail, leisure, or large mixed-use destinations is highly desirable.</li> <li>Prior experience within similar large-scale integrated environments would be advantageous.</li> </ul>
<p>Hyperscale Cooling Architecture Ownership Define and validate cooling reference architectures for Hyperscale Campuses AI/GPU Clusters Select and justify air vs Liquid Vs hybrid cooling strategy Chilled water vs direct expansion vs free cooling (where realistically possible)Ensure scalability, modularity, and future density headroom are built in from Day .Demonstrate strong customer facing, communication, and influencing skills to support technical credibility and customer confidence. Be connected with SE Line of Businesses and be up to date on the last technical evolutions of equipment/ systems to leverage it to the benefit of customer future technical solutions Tender Support & Upstream Alignment Actively contribute to tender and pre tender phases, ensuring the proposed cooling designs are technically sound, competitive, and executable. Define and validate technical architectures, design assumptions, and compliance matrices. Ensure consistency between tender commitments and executable project design. Technical Design Authority Lead and approve basic and detailed cooling designs in line with customer requirements and SE standards. Ensure coherence, robustness, and compliance of all design deliverables across projects and regions.Mastery of Airflow management & containment, Chilled water and DX systems, Liquid cooling architectures. Ability to Read and challenge mechanical designs, P&IDs, layouts, Detect over-engineering and under-engineering instantly. Understanding of Cooling impact on electrical systems (UPS, generators) Optimize PUE, WUE support customer on sustainability commitments and Align solutions with Schneider-Electric decarbonization and EcoStruxure strategy Stakeholder & Supplier Coordination Train presales, sales, project teams, contractor and EU on: - Hyperscale cooling limit - AI thermal constraints and new technology - Middle East specific failure modes - Act as technical escalation point for the region. - Mentor engineers and influence product roadmap based on regional needs. Design Scope & Lifecycle Coverage Act as Schneider s final Cooling technical voice in: - Hyperscale technical workshops - Consultant design reviews - EPC value-engineering sessions - Support mega RFPs and defend Schneider s position in technical clarifications. - Identify design risks early -Support FAT/SAT and commissioning for critical projects. Standards, Compliance & Risk Management - Ensure designs comply with ASHRAE Standard , uptime Institute Guideline, Local regulation and Utilities Constraints Identify technical risks, design deviations, and change impacts versus contract or approved baseline. -Support PMs and Execution TLs in technical assessments of changes and variation orders. -Capture lessons learned and drive standardization and continuous improvement across accounts.</p><p><strong>Desired Candidate Profile</strong></p><p>Master's degree in engineering mechanical (HVAC).</p><p>Fluent English and Arabic . Other languages are a plus.</p><p>7 years in data center cooling or mission-critical infrastructure</p><p>Technical experience in the Hyperscale and large collocation Data Center,</p><p>Technical experience in AI Data center infrastructure area plus</p><p>Technical experience in Cooling design and Equipment Chiller, FWU, CRAH, CRAC, CDU</p><p>Ability to lead with agility in a complex & matrix environment.</p><p>Ability to communicate (written, verbal) clearly in a concise and synthetic manner on complex technical strategy.</p><p>Ability to convince stakeholders on the proper project technical strategy</p><p>Ability to learn from others, share her/his knowledge, coach others and collaborate efficiently.</p><p>Ability to read and understand applicable standards'</p>
<h2 class="h5">Job description</h2>
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<p><b>Date Posted:</b></p><br><br>2026-07-28&#xa;&#xa;<p><b>Country:</b></p><br><br>United States of America&#xa;&#xa;<p><b>Location:</b></p><br><br>US-AL-HUNTSVILLE-401 ~ 401 Jan Davis Dr NW ~ JAN DAVIS 401&#xa;&#xa;<p><b>Position Role Type:</b></p><br><br>Onsite&#xa;&#xa;<p><b><span>U.S. Citizen, U.S. Person, or Immigration Status Requirements:</span> </b></p><br><br>Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance&#xa;&#xa;<p><b>Security Clearance Type: </b></p><br><br>Secret - Current&#xa;&#xa;<p><b>Security Clearance Status: </b></p><br><br>Active and existing security clearance required on day 1<br><br><br><p>At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. </p><br><br><br><p>Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedom and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.</p><br><br><br><p>The Surface Radars and Sensors (SR&S) Center within the Systems Engineering and Test Capabilities (SE&TC) organization is seeking a Radar Systems Engineer I to join our Modeling and Simulation (M&S) team. In this role, you will contribute to the advancement of the Open System Architecture Signal Injector (OSI) product, a cutting-edge technology at the forefront of radar innovation. This position involves developing and analyzing system and software requirements, designing sophisticated mathematical algorithms, creating system architectures, and collaborating with software and integration/test engineers. This role is based onsite in Huntsville, AL.</p><br><br><br><p><b>What You Will Do</b></p><br><br><ul><li><p>Lead the development of architectures and requirements to define, characterize, and document radar OSI M&S capabilities.</p><br><br></li><li><p>Contribute to architectural framework updates, system-of-system functional and performance requirements, detailed algorithm descriptions, test scenario definitions, and verification approaches.</p><br><br></li><li><p>Conduct requirements analysis and benchmarking to validate algorithm designs and ensure system-level performance aligns with operational objectives.</p><br><br></li><li><p>Collaborate closely with software and integration/test engineers to deliver innovative and high-performing radar solutions.</p><br><br></li></ul><br><p><b>Qualifications You Must Have</b></p><br><br><ul><li><p>Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and less than 2 years of prior experience.</p><br><br></li><li><p>Experience with Radar Systems and/or other related areas of systems engineering, including Model Based System Engineering (MBSE).</p><br><br></li><li><p>Experience with radar signal processing, signal processing theory, and/or signal modeling.</p><br><br></li><li><p>Experience with MATLAB, Python, and/or LINUX OS platforms.</p><br><br></li></ul><br><p><b>Qualifications We Prefer</b></p><br><br><ul><li><p>Experience with radar system concepts including detection, discrimination, tracking, and signal processing algorithms, as well as their behaviors and performance.</p><br><br></li><li><p>Proven experience in system-level requirements development, documentation, maintenance, and/or the design of system-level software architecture.</p><br><br></li><li><p>Hands-on experience in developing and coding system models, algorithms, test vectors, and evaluation tools to analyze radar requirements and performance.</p><br><br></li><li><p>Demonstrated ability to develop, document, and maintain processes, methods, and tools to ensure engineering excellence.</p><br><br></li><li><p>Track record of developing technical solutions to complex engineering challenges.</p><br><br></li><li><p>Proficiency in programming languages such as C/C++, Java, and tools like DOORS.</p><br><br></li><li><p>Familiarity with the software development process using Agile methodologies and associated tools, such as JIRA and Confluence.</p><br><br></li><li><p>Strong problem-solving and analytical skills, with a proven history of delivering innovative technical solutions.</p><br><br></li><li><p>Proficiency with the MS Office Suite (Word, Excel, PowerPoint, etc.).</p><br><br></li><li><p>Excellent communication skills, including technical writing, oral presentations, and interpersonal skills.</p><br><br></li><li><p>Previous experience interfacing with customers and leading the development of technical solutions for complex user requirements.</p><br><br></li><li><p>Ability to work independently as well as collaboratively within a geographically distributed team environment.</p><br><br></li><li><p>Experience collaborating across disciplines and communicating effectively with all levels of the organization and external stakeholders.</p><br><br></li><li><p>Advanced Degree in STEM</p><br><br></li></ul><br><p><b>What We Offer</b></p><br><br><ul><li><p>Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.</p><br><br></li></ul><br><ul><li><p>Relocation Eligibility – Relocation assistance available.</p><br><br></li></ul><br><p><b>Learn More & Apply Now!</b></p><br><br><ul><li><p><u>Please consider the following role type definition as you apply for this role. </u></p><br><br></li><li><p><u>Onsite:</u> Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.</p><br><br></li></ul><br><br><p><i><b>As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.</b></i></p><br><br><br>The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.<br><br><br>Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.<br><br>Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.<br><br>This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.<br><br>RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.<br><br><p><span><i>RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.</i> </span></p><br><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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Bachelor's degree / higher diploma </div>
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<p>Location: Dhahran, Saudi Arabia (on-site)</p><p>Salary: SAR 7,000–11,000/month</p><p>Contract: 3–6 months, possible full-time conversion</p><p>Experience: Minimum 3 years</p><p> </p><p>We are building an enterprise AI voice solution for one of the world's largest companies and need an experienced Integration Engineer to connect our AI agents with enterprise backend systems.</p><p> </p><p>Requirements:</p><p>- Saudi national</p><p>- Completed Bachelor's degree in CS, Software Engineering or related field</p><p>- Minimum 3 years of professional experience in software engineering or systems integration</p><p>- Strong REST API and WebSocket experience</p><p>- Experience integrating multiple applications and backend systems</p><p>- Java, Node.js, or Python backend experience</p><p> </p><p>Preferred:</p><p>- Experience with SAP, CRM, ERP or enterprise middleware</p><p>- AI agents, voice AI, STT/TTS, or LLM integrations</p><p>- Real-time or communication applications</p><p> </p><p>No Iqama sponsorship or transfer available.</p><p>Immediate joiners preferred.</p>
<h3 >About Qiddiya and the Role</h3>
<p >Qiddiya is seeking a <strong >Manager F&B & Retail Systems Design</strong> to join its team in Riyadh, Saudi Arabia. This full-time role is central to developing and enhancing business solutions for the Food & Beverage and Retail sectors within the organization. The position requires 5-10 years of relevant experience.</p> <h3 >Role Purpose</h3>
<p >The Manager F&B & Retail Systems Design leads the functional design and continuous improvement of business solutions supporting Food & Beverage and Retail operations. This position focuses on defining end-to-end business processes, solution designs, and system interactions across operational, financial, customer engagement, and data platforms. The role serves as the functional owner for cross-system business processes, ensuring seamless integration of F&B and Retail applications with enterprise platforms such as SAP, Blackline, Adaco, CRM, Loyalty, and Data & Analytics solutions.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Lead the functional design and delivery of business solutions for Food & Beverage and Retail operations.</li>
<li >Define end-to-end business processes across operational systems, financial platforms, customer engagement applications, and data ecosystems.</li>
<li >Collaborate with IT Business Relations, business stakeholders, vendors, and the Master System Integrator (MSI) to translate business requirements into scalable solution designs.</li>
<li >Facilitate solution design workshops involving business users, enterprise application teams, data teams, vendors, and implementation partners.</li>
<li >Ensure alignment of F&B and Retail solutions with enterprise platforms including SAP Finance and Revenue Management, SAP Material Control and Inventory Management, Blackline Financial Reconciliation, Adaco Procurement, Costing, and Inventory Management, Loyalty Platforms, CRM Platforms, Table Management Systems, QR Menu Solutions, Waiter Ordering Applications, and Unified Data Platform and Analytics Solutions.</li>
<li >Define business process flows, solution requirements, data ownership, and system interaction models across multiple platforms.</li>
<li >Ensure solution designs support operational efficiency, financial controls, inventory accuracy, customer engagement, and reporting requirements.</li>
<li >Drive continuous process improvements by leveraging technology capabilities and industry best practices.</li>
<li >Support application selection, tender evaluations, vendor assessments, and solution architecture discussions.</li>
<li >Act as the primary business solutions liaison between F&B, Retail, Enterprise Applications, Data & Analytics, vendors, and implementation partners.</li>
<li >Act as a functional escalation point for complex business process and cross-system issues.</li>
<li >Share responsibility for Level 2 support across F&B and Retail applications, ensuring timely resolution of business-impacting issues.</li>
<li >Monitor system effectiveness and identify opportunities to improve business processes, user experience, and operational efficiency.</li>
<li >Support troubleshooting and resolution of issues impacting financial reporting, inventory management, customer engagement, and operational workflows.</li>
<li >Work closely with vendors and internal teams to address application enhancements, defects, and optimization opportunities.</li>
<li >Support new system implementations, enhancements, testing activities, go-live readiness, and stabilization efforts.</li>
<li >Ensure business process documentation, solution designs, and operational procedures remain current and aligned with organizational standards.</li>
</ul> <h3 >Collaboration and Leadership</h3>
<ul >
<li >Build strong working relationships with business stakeholders across F&B, Retail, Finance, Commercial, Data & Analytics, and Digital teams.</li>
<li >Provide functional leadership and guidance to project teams, vendors, and business users throughout delivery initiatives.</li>
<li >Mentor and support team members, including Assistant Managers and functional specialists.</li>
<li >Promote collaboration across application teams, enterprise platform teams, and delivery partners.</li>
<li >Support strategic planning activities related to the F&B and Retail technology roadmap.</li>
</ul> <h3 >Required Experience and Skills</h3>
<ul >
<li >5-10 years of experience in systems design, business solutions, or a related field, specifically within Food & Beverage and Retail domains.</li>
<li >Demonstrated ability to lead functional design and delivery of complex business solutions.</li>
<li >Proficiency in defining end-to-end business processes and translating requirements into scalable solution designs.</li>
<li >Experience with enterprise platforms such as SAP (Finance, Revenue Management, Material Control, Inventory Management), Blackline, Adaco, CRM, Loyalty, and Data & Analytics solutions.</li>
<li >Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve cross-system issues.</li>
<li >Excellent communication and stakeholder management skills, capable of liaising with business users, IT teams, and external vendors.</li>
</ul> <h3 >Work Environment</h3>
<p >This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working closely with various internal departments and external partners to achieve integrated system solutions.</p>
<h2 class="h5">Job description</h2>
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<span>• Problem-Solving: Strong analytical skills and the ability to troubleshoot complex issues • Communication: Effective communication skills for collaborating with team members and stakeholders • Attention to Detail: Precision in managing system configurations and documentation • Oversee the configuration, installation, and maintenance of Unix operating systems (e.<br>g., AIX, Solaris, HP-UX) and VCS clusters • Apply patches and updates to ensure systems are up-to-date and secure • Implement and manage security measures to protect systems from vulnerabilities and threats.<br> Ensure systems comply with organizational policies, industry regulations, and security best practices • Providing technical support and guidance and work closely with other IT teams (e.<br>g., network, database, application) to ensure seamless integration and support • Monitor and optimize system performance, including configuring hardware, adjusting kernel parameters, and managing system resources • Providing fast and effective BAU support for incidents and requests • Provide BAU support and manage incidents and requests, providing root cause analysis and preventive measures • Investigate and resolve complex system issues, including hardware failures, software bugs, and performance bottlenecks • Implement monitoring tools and scripts (bash) to proactively manage system health and performance • Create and maintain detailed documentation for system configurations, procedures, and troubleshooting steps.<br> • Generate reports on system performance, incidents, and maintenance activities MANDATORY SKILLS: • Strong knowledge of RHEL6, RHEL7 & RHEL8 and Veritas Cluster Server in large scale data centre environments • Extensive knowledge of VCS in a Red Hat Linux environment (physical and virtual).<br> This includes Storage Foundation, Volume Manager, Veritas Infoscale and Cluster File System • Ability to test and upgrade VCS while producing detailed documentation for the team and stakeholders • Previous exposure migrating VCS clusters e.<br>g., host-based, and array-based migrations • Experience with the operation of a large VMware infrastructure • Experience of patching Linux servers to remediate vulnerabilities • Utilize automation tools and frameworks (e.<br>g., Ansible & YAML, Puppet) to develop and maintain scripts for automation of routine tasks and system management • Migration, upgrade and rebuild of legacy Linux Servers from RHEL6 & RHEL7 to RHEL8 • Working knowledge of change management processes and attending change board meetings • Ability to work independently and as a member of a team NICE TO HAVE: • Administration of Solaris and AIX • RHCSA / RHCE certified • ServiceNow (or similar ITSM toolset) for managing incidents, requests, and changes • Development tools such as Git and Gitlab • Administration of Red Hat Satellite • Exposure to monitoring tools such as Dynatrace</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
Saudi Arabia </div>
</div>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h3 >About the Opportunity</h3>
<p >King Fahd University of Petroleum & Minerals (KFUPM) is seeking a dedicated Graduate Assistant to join the Department of Information Systems and Operations Management in Dhahran. This full-time position is open to potential Saudi candidates who are at the beginning of their professional journey, with 0-1 years of experience, and are eager to contribute to both research and teaching within the field.</p> <h3 >Role Overview</h3>
<p >The Graduate Assistant will play a crucial role in supporting the academic and research objectives of the department. The position involves active participation in research initiatives and teaching activities across all branches of Information Systems and Operations Management. This role offers a foundational experience in an academic setting.</p> <h3 >Key Responsibilities</h3>
<p >The successful candidate will be expected to commit approximately 35-40 hours per week to professional duties. Core responsibilities include:</p>
<ul >
<li >Carrying out teaching duties as assigned by the department.</li>
<li >Conducting research within the scope of Information Systems and Operations Management.</li>
<li >Providing academic advising to students.</li>
<li >Performing various administrative duties to support departmental operations.</li>
<li >Undertaking any other academic duties as assigned by the academic department.</li>
</ul> <h3 >Candidate Requirements</h3>
<p >Applicants must meet the following criteria to be considered for this Graduate Assistant position:</p>
<ul >
<li >An earned bachelor’s degree from a reputable university in the relevant field of Information Systems and Operations Management.</li>
<li >Completion of a full-time bachelor’s degree program with very good academic grades.</li>
<li >Certificate equivalency is required if the bachelor's degree was obtained from outside the Kingdom of Saudi Arabia.</li>
</ul> <h3 >Work Environment and Commitment</h3>
<p >This is a full-time academic role based in Dhahran, within the dynamic environment of King Fahd University of Petroleum & Minerals. The position requires a consistent commitment to academic and research responsibilities, with an expected engagement of 35-40 hours per week.</p> <h3 >Application Information</h3>
<p >Interested candidates who meet the specified requirements are encouraged to apply for this Graduate Assistant position.</p>
<p>We are seeking a highly experienced Power Systems Subject Matter Expert (SME) PSCAD / HV & EHV Studies to serve as a Technical Authority across our portfolio of energy, oil & gas, mining, industrial and infrastructure projects in Saudi Arabia. The successful candidate will provide specialist technical leadership for complex High Voltage (HV) and Extra High Voltage (EHV) power system studies, with particular expertise in PSCAD-based switching transient and insulation coordination studies for systems operating at 69 kV and above. The SME will act as a senior technical authority throughout the project lifecycle, supporting concept studies, FEED, detailed engineering, EPC/PMC execution, technical assurance and commissioning. In addition to advanced PSCAD studies, the role requires strong capability in ETAP-based power system studies, including load flow, short circuit, motor starting, relay/protection coordination and arc-flash studies. Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Electrical Engineering or a closely related discipline.</li><li>Minimum 20 years of relevant power systems engineering experience, preferably within energy, oil & gas, petrochemical, mining, industrial or major infrastructure projects.</li><li>Demonstrable expert-level experience using PSCAD for electromagnetic transient studies.</li><li>Extensive experience in switching transient and insulation coordination studies for 69 kV and above HV/EHV systems.</li><li>Strong practical experience with ETAP for load flow, short circuit, motor starting, relay/protection coordination and arc-flash studies.</li><li>Strong understanding of HV/EHV substations, transformers, switchgear, transmission/distribution systems and industrial electrical networks.</li><li>Strong knowledge of applicable IEC, IEEE and other relevant international electrical standards.</li><li>Demonstrated experience providing technical assurance, independent design review and resolution of complex power-system engineering issues.</li><li>Previous experience operating at Principal, SME, Technical Authority, Technical Fellow or equivalent senior specialist level is strongly preferred.</li><li>Experience with major projects in Saudi Arabia and/or the GCC, particularly Saudi Aramco or other major industrial clients, would be advantageous.</li><li>Strong client-facing, communication, mentoring and technical-leadership skills.</li></ul>
Assistant / Associate / Full Professor Information Systems and Operations Management
Education & Training
<h3 >About the Opportunity</h3>
<p >King Fahd University of Petroleum & Minerals (KFUPM) invites applications for full-time faculty positions within the Department of Information Systems and Operations Management. This opportunity is for an <strong >Assistant, Associate, or Full Professor</strong> based in Dhahran, Saudi Arabia. The university seeks dedicated academics to contribute to its robust educational and research environment.</p> <h3 >Areas of Specialization</h3>
<p >The department is seeking candidates with demonstrated expertise in specific areas across Information Systems and Operations Management. Applicants should highlight their specialization within these fields.</p>
<ul >
<li ><strong >Information Systems:</strong> Systems Analysis and Design, Business Analytics, Data Management, Management Support Systems (DSS, ES, EIS, ANN, etc.), E-Commerce & Digital Business Models, AI in Business and Society, Internet Technologies and Web Applications, Digital Transformation.</li>
<li ><strong >Operations Management:</strong> Supply Chain and Logistics Management, Operations Management, Quantitative Methods, Optimization, Simulation, Stochastic Modeling, Management Sciences, Decision Sciences and Risk Analysis.</li>
</ul> <h3 >Key Responsibilities</h3>
<p >Faculty members are expected to engage actively in teaching, research, and student mentorship. A strong commitment to quality education and student interaction is essential for this role.</p>
<ul >
<li >Teach undergraduate and graduate courses relevant to their field of specialization.</li>
<li >Advise and mentor students on academic and career paths.</li>
<li >Supervise Master of Science (MS) and Doctor of Philosophy (PhD) theses and dissertations.</li>
<li >Develop and lead funded research programs appropriate to their area of expertise.</li>
</ul> <h3 >Candidate Profile and Requirements</h3>
<p >Prospective candidates must meet the following academic and professional criteria to be considered for these faculty positions:</p>
<ul >
<li >An earned ** from a reputable academic institution.</li>
<li >A strong record of published research in peer-reviewed journals or conferences.</li>
<li >Demonstrated experience in supervising the research of graduate students.</li>
<li >Relevant teaching experience at the university level.</li>
<li >Teaching and/or industrial experience in the respective areas of Information Systems or Operations Management.</li>
</ul> <h3 >Compensation</h3>
<p >King Fahd University of Petroleum & Minerals offers competitive tax-free salaries. Compensation will be determined based on the qualifications and experience of the successful candidate.</p> <h3 >Application Information</h3>
<p >Interested applicants are encouraged to submit their applications for consideration. Further details regarding the application process can be found on the King Fahd University of Petroleum & Minerals official careers portal.</p>
<ol><li><p>Substation Single Line Diagrams & Electrical Drawings</p></li><li><p>Configuration and Testing Protection Relay’s</p></li><li><p>Configuration of Recorders and Meters</p></li><li><p>Should know about Power Quality Analysis and Fault Analysis</p></li><li><p>Operation of Secondary Injection Test kits (Omicron, Freja</p></li><li><p>etc ) to simulate CT & VT signals</p></li><li><p>Testing & Commissioning</p></li><li><p>Troubleshooting Skills</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ul><li><p>BE/B-Tech/Diploma in Instrumentation/Electrical/Electronic Engineering with min. 5/6 years’ Testing & Commissioning experience on Power Monitoring Equipment similar to, PQ & Energy Meters, DFR’s (Disturbance Fault Recorders) PMU’s (Phasor Measurement Units) and Numerical Relays. </p></li><li><p>Preference will be given to the candidates who are having hands on experience on Quoitrel / Hathway, AMTEK, and Digslinet systems. </p></li></ul>
<h3 >About the Role</h3>
<p >Hilton is seeking an <strong >Information Systems Manager (Pre-opening)</strong> for its Hilton Airport property in Dammam, Eastern region. This full-time role involves leading IT strategy and operations, ensuring system performance and security, and supporting hotel operations during the pre-opening phase and beyond. The position requires 5-10 years of relevant experience.</p>
<h3 >Key Responsibilities</h3>
<ul >
<li >Support the design and execution of IT initiatives across multiple properties, aligning with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services.</li>
<li >Monitor, diagnose, and adjust performance on LAN and network servers, managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability.</li>
<li >Identify and implement solutions for user concerns related to personal computing, software applications, and network connectivity, providing training and support.</li>
<li >Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures.</li>
<li >Assist with the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time and within budget.</li>
<li >Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.</li>
<li >Recruit, train, supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements.</li>
</ul>
<h3 >Qualifications and Experience</h3>
<ul >
<li >A minimum of 5-10 years of experience in information systems management or a related field.</li>
<li >Demonstrated passion for hospitality.</li>
<li >Ability to act with integrity and uphold ethical standards.</li>
<li >Proven leadership skills to inspire and guide teams.</li>
<li >Strong commitment to teamwork and collaborative outcomes.</li>
<li >A sense of ownership and accountability for responsibilities.</li>
<li >Focus on timely execution and disciplined approach to tasks.</li>
</ul>
<h3 >About Hilton</h3>
<p >Hilton is a global hospitality leader recognized for its award-winning workplace culture. The company has welcomed over 3 billion guests worldwide, adhering to its founding vision of spreading the light and warmth of hospitality. Hilton has been repeatedly recognized on the World’s Best Workplaces list by Great Place to Work and Fortune, offering a suite of world-class brands and a commitment to providing exceptional guest experiences.</p>
<h3 >Work Environment</h3>
<p >This role is based at the Hilton Airport property in Dammam, Eastern region, and is a full-time position. The Information Systems Manager will work within a team environment, contributing to the overall success of hotel operations and technology infrastructure.</p>
Lecturer in Information Systems and Operations Management. (Saudi nationals only)
Research & Development
<h3 >About the Opportunity</h3>
<p >King Fahd University of Petroleum and Minerals is seeking a <strong >Lecturer in Information Systems and Operations Management</strong> to join its Department of Information Systems and Operations Management. This full-time position is based in Dhahran and is open exclusively to <strong >Saudi nationals</strong>.</p> <h3 >Role Context and Purpose</h3>
<p >The successful candidate will contribute to the department's academic mission through both research and teaching. The role encompasses all branches of Information Systems and Operations Management, providing a comprehensive engagement with the field within a leading academic institution.</p> <h3 >Core Responsibilities</h3>
<p >The Lecturer will be expected to dedicate approximately 35-40 hours per week to professional duties. Key responsibilities include:</p>
<ul >
<li >Delivering teaching assignments within the department.</li>
<li >Conducting research in relevant areas of Information Systems and Operations Management.</li>
<li >Providing academic advising to students.</li>
<li >Performing administrative duties as required.</li>
<li >Undertaking any other academic duties assigned by the academic department.</li>
</ul> <h3 >Candidate Requirements</h3>
<p >Applicants must possess 2-5 years of relevant experience. A critical requirement for this position is <strong >Saudi nationality</strong>. Furthermore, candidates should be proficient in English, as it is the medium of instruction at King Fahd University of Petroleum and Minerals.</p> <h3 >Work Setting</h3>
<p >This is a full-time academic role situated at the university's campus in Dhahran, Kingdom of Saudi Arabia. The position offers an opportunity to contribute to a dynamic academic environment focused on research and education in Information Systems and Operations Management.</p> <h3 >Application Process</h3>
<p >Interested Saudi nationals who meet the specified requirements are encouraged to apply for this Lecturer position. Further details regarding the application submission will be provided by King Fahd University of Petroleum and Minerals.</p>
<h3 >About Agoda and the Role</h3>
<p >Agoda, a part of Booking Holdings [NASDAQ: BKNG], is a global travel platform connecting people to destinations and experiences worldwide. With a diverse team operating in offices globally, Agoda leverages technology and data to enhance travel for millions. We are seeking a <strong >Senior/Staff Endpoint Systems Engineer</strong> to join our full-time team based in Bangkok. This role is critical for maintaining and improving end-user experience through advanced engineering and technical ownership.</p> <h3 >Role Overview</h3>
<p >This position operates within a high-impact, fast-paced engineering environment, focusing on innovation and deep technical expertise. The Senior/Staff Endpoint Systems Engineer serves as the final technical escalation point for complex, high-impact issues across endpoint systems and infrastructure. The role involves driving root cause analysis, collaborating with internal teams and vendors, and implementing lasting solutions to challenging problems.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Act as the highest escalation point for unresolved 1st- and 2nd-level support cases.</li>
<li >Perform deep technical troubleshooting for complex OS and hardware issues, including Windows BSODs, driver issues, and hardware failures.</li>
<li >Conduct root cause analysis to ensure findings lead to long-term fixes, standards, or automation.</li>
<li >Manage and troubleshoot devices using enterprise tooling such as Intune, Configuration Manager, KACE, JAMF, and Altiris.</li>
<li >Design and maintain robust deployment, patching, compliance, and security baselines for Windows fleets.</li>
<li >Monitor endpoint health and performance using custom platforms, proactively identifying trends and systemic risks.</li>
<li >Develop automation and remediation solutions using scripting languages like PowerShell, Python, or Bash.</li>
<li >Mentor and coach 1st- and 2nd-level teams, providing guidance during outages and high-severity incidents.</li>
</ul> <h3 >Required Qualifications and Experience</h3>
<ul >
<li >Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.</li>
<li >Minimum of <strong >5 years of hands-on experience</strong> supporting and engineering desktop and endpoint infrastructure.</li>
<li >Proven experience operating as a 3rd level escalation engineer.</li>
<li >Strong expertise in Windows internals within corporate environments and advanced OS troubleshooting (BSODs, drivers, updates, performance issues).</li>
<li >Proficiency with Enterprise Endpoint Management platforms such as Intune, ConfigMgr, KACE, or Altiris.</li>
<li >Excellent analytical, communication, and stakeholder management skills.</li>
<li >Demonstrated strong sense of ownership, accountability, and customer focus.</li>
</ul> <h3 >Preferred Qualifications</h3>
<ul >
<li >Microsoft 365 Certified: Endpoint Administrator Associate (MD102).</li>
<li >Experience querying and analyzing data using SQL, PromQL, or LogQL.</li>
<li >Advanced scripting skills, particularly with PowerShell, Python, or Bash.</li>
<li >Experience building or enhancing endpoint reliability or telemetry platforms (*, Grafana, Telegraf, Open Telemetry Collector).</li>
</ul> <h3 >Working at Agoda</h3>
<p >Joining Agoda means working on global-scale endpoint environments where your contributions have direct impact. This role offers the opportunity to operate as a true L3 engineering authority, influencing tooling, standards, automation, and architectural decisions. You will collaborate with engineers in a diverse, international environment, contributing to a highly resilient IT infrastructure.</p>
<ol><li><p>Configuration of RTU’s</p></li><li><p>Integration of 3rd party IED’s into RTU’s</p></li><li><p>Knowledge on Modbus, DNP and IEC 60870-5-101/104</p></li><li><p>Protocols</p></li><li><p>Conducting FAT & SAT for real time systems</p></li><li><p>Testing & Commissioning</p></li><li><p>Troubleshooting Skills</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Engineering with min. 4/5 years’ Testing & Commissioning experience on RTU’s, SOER’s, Gateways and SCADA HMI systems.</p><p>Preference will be given to the candidates who are having hands on experience on ABB RTU 560 systems. </p>
Assistant / Associate / Full Professor in Information Systems and Operations Management
Education & Training
<h3 >Faculty Positions in Information Systems and Operations Management</h3>
<p >King Fahd University of Petroleum & Minerals (KFUPM) in Dhahran is seeking qualified Saudi candidates for full-time faculty positions as Assistant, Associate, or Full Professors. These roles are within the Department of Information Systems and Operations Management at the KFUPM Business School, which has held AACSB accreditation since 2002. The successful candidates will contribute to both research and teaching across all branches of Information Systems and Operations Management.</p> <h3 >Role and Responsibilities</h3>
<p >Faculty members are expected to dedicate approximately 35-40 hours per week to professional duties. Key responsibilities for this position include:</p>
<ul >
<li >Delivering teaching duties in relevant subjects.</li>
<li >Conducting impactful research within the field.</li>
<li >Providing academic advising to students.</li>
<li >Performing administrative duties as required by the department.</li>
<li >Undertaking any other academic duties assigned by the concerned academic department.</li>
</ul> <h3 >Desired Areas of Specialization</h3>
<p >The department is particularly interested in candidates demonstrating expertise in the following areas:</p>
<ul >
<li ><strong >Information Systems:</strong> Systems Analysis and Design, Database Management Systems, Management Support Systems (DSS, ES, EIS, AI, ANN, etc.), E-Commerce, Internet Technologies and Web Applications, Information Resources Management.</li>
<li ><strong >Operations Management.</strong></li>
</ul> <h3 >Candidate Qualifications</h3>
<p >Applicants must meet the following qualifications to be considered for these faculty positions:</p>
<ul >
<li >An earned ** degree from a reputable university in Information Systems, Operations Management, or a closely related field.</li>
<li >Completion of full-time bachelor’s and master’s degrees with very good academic grades.</li>
<li >Certificate equivalency is required for degrees obtained from institutions outside the Kingdom of Saudi Arabia.</li>
<li >Fluency in English is mandatory, as it is the primary medium of instruction at King Fahd University of Petroleum & Minerals.</li>
</ul> <h3 >About King Fahd University of Petroleum & Minerals</h3>
<p >King Fahd University of Petroleum & Minerals (KFUPM), located in Dhahran, Saudi Arabia, is a prominent institution dedicated to excellence in education and research. The university is committed to fostering a dynamic academic environment and contributing to knowledge advancement in various fields.</p> <h3 >Application Information</h3>
<p >Qualified candidates are invited to submit their applications for these faculty positions. Further details regarding the application process can be obtained through the university's official channels.</p>
Title Technical Support Officer (IT Systems and Business Analytics Support) (Outsourced )
Information Technology
<h3 >About the Role</h3>
<p >SDGs @ IsDB Group is seeking a <strong >Technical Support Officer (IT Systems and Business Analytics Support)</strong> to join their team. This contract position, based in <strong >Jeddah or Makkah</strong> within the Makkah region, is instrumental in supporting the Project Procurement and Financial Management (PPFM) Department's digital transformation initiatives. The role focuses on systems administration, automation, business intelligence, and data analytics functions.</p> <h3 >Technical Support and System Administration</h3>
<p >The Technical Support Officer provides essential technical and administrative support across various platforms and operational workflows. Key responsibilities include:</p>
<ul >
<li >Providing user support for JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, OMS, and related platforms.</li>
<li >Managing user access and permissions in adherence to governance and security requirements.</li>
<li >Coordinating with the IMDT and other stakeholders to resolve technical issues and implement system enhancements.</li>
<li >Maintaining system documentation, user guides, and knowledge repositories.</li>
<li >Monitoring clearance workflows and preparing delay tracking reports.</li>
<li >Supporting divisional committees through coordination and reporting.</li>
<li >Maintaining internal platforms, collaboration sites, and information repositories.</li>
<li >Providing analytical and operational support to PPFM colleagues and other units as required.</li>
</ul> <h3 >Digital Transformation and System Enhancement</h3>
<p >This role actively contributes to the department's digital transformation journey, focusing on automation and system development. Responsibilities include:</p>
<ul >
<li >Supporting the automation of procurement, financial management, and administrative workflows.</li>
<li >Assisting in the design, testing, and deployment of digital solutions.</li>
<li >Identifying opportunities to leverage AI, automation, and emerging technologies to improve PPFM operations.</li>
<li >Contributing to enhancements in procurement processing, contract management, and compliance tracking systems.</li>
<li >Gathering, analyzing, and documenting business requirements for system enhancements.</li>
<li >Liaising with IMDT and business stakeholders on procurement and PFM solutions.</li>
<li >Supporting user acceptance testing, system validation, and post-implementation reviews.</li>
<li >Designing and maintaining customized reporting solutions while ensuring data governance.</li>
</ul> <h3 >Data Analytics and Business Intelligence</h3>
<p >The officer will manage data and generate insights to support strategic and operational decisions. Key tasks involve:</p>
<ul >
<li >Managing procurement and financial management data within OMS and related systems.</li>
<li >Developing dashboards, analytical reports, and performance monitoring tools using Power BI and other BI platforms.</li>
<li >Conducting workload, resource allocation, and country portfolio analyses.</li>
<li >Generating management information and insights to support strategic and operational decisions.</li>
<li >Providing data inputs for institutional reports, management reviews, and performance monitoring exercises.</li>
</ul> <h3 >Required Experience</h3>
<p >Candidates for this position should possess <strong >5 to 10 years of relevant experience</strong> in technical support, systems administration, business analytics, or a related IT field. Proficiency with the specified platforms (JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, OMS) is essential.</p> <h3 >Employment Details</h3>
<p >This is a <strong >contract position</strong> located in <strong >Jeddah or Makkah</strong>, within the Makkah region. The salary for this role will be discussed during the interview process.</p>
Title Technical Support Officer (IT Systems and Business Analytics Support) (Outsourced )
Information Technology
<h3 >About the Role</h3>
<p >SDGs @ IsDB Group is seeking a <strong >Technical Support Officer (IT Systems and Business Analytics Support)</strong> to join their team. This contract position, based in <strong >Jeddah or Makkah</strong> within the Makkah region, is instrumental in supporting the Project Procurement and Financial Management (PPFM) Department's digital transformation initiatives. The role focuses on systems administration, automation, business intelligence, and data analytics functions.</p> <h3 >Technical Support and System Administration</h3>
<p >The Technical Support Officer provides essential technical and administrative support across various platforms and operational workflows. Key responsibilities include:</p>
<ul >
<li >Providing user support for JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, OMS, and related platforms.</li>
<li >Managing user access and permissions in adherence to governance and security requirements.</li>
<li >Coordinating with the IMDT and other stakeholders to resolve technical issues and implement system enhancements.</li>
<li >Maintaining system documentation, user guides, and knowledge repositories.</li>
<li >Monitoring clearance workflows and preparing delay tracking reports.</li>
<li >Supporting divisional committees through coordination and reporting.</li>
<li >Maintaining internal platforms, collaboration sites, and information repositories.</li>
<li >Providing analytical and operational support to PPFM colleagues and other units as required.</li>
</ul> <h3 >Digital Transformation and System Enhancement</h3>
<p >This role actively contributes to the department's digital transformation journey, focusing on automation and system development. Responsibilities include:</p>
<ul >
<li >Supporting the automation of procurement, financial management, and administrative workflows.</li>
<li >Assisting in the design, testing, and deployment of digital solutions.</li>
<li >Identifying opportunities to leverage AI, automation, and emerging technologies to improve PPFM operations.</li>
<li >Contributing to enhancements in procurement processing, contract management, and compliance tracking systems.</li>
<li >Gathering, analyzing, and documenting business requirements for system enhancements.</li>
<li >Liaising with IMDT and business stakeholders on procurement and PFM solutions.</li>
<li >Supporting user acceptance testing, system validation, and post-implementation reviews.</li>
<li >Designing and maintaining customized reporting solutions while ensuring data governance.</li>
</ul> <h3 >Data Analytics and Business Intelligence</h3>
<p >The officer will manage data and generate insights to support strategic and operational decisions. Key tasks involve:</p>
<ul >
<li >Managing procurement and financial management data within OMS and related systems.</li>
<li >Developing dashboards, analytical reports, and performance monitoring tools using Power BI and other BI platforms.</li>
<li >Conducting workload, resource allocation, and country portfolio analyses.</li>
<li >Generating management information and insights to support strategic and operational decisions.</li>
<li >Providing data inputs for institutional reports, management reviews, and performance monitoring exercises.</li>
</ul> <h3 >Required Experience</h3>
<p >Candidates for this position should possess <strong >5 to 10 years of relevant experience</strong> in technical support, systems administration, business analytics, or a related IT field. Proficiency with the specified platforms (JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, OMS) is essential.</p> <h3 >Employment Details</h3>
<p >This is a <strong >contract position</strong> located in <strong >Jeddah or Makkah</strong>, within the Makkah region. The salary for this role will be discussed during the interview process.</p>