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<h3 >Job Summary</h3> <p >Raytheon (RTX) is seeking a <strong >CARC Paint Specialist for Patriot Equipment</strong> to join its team in Makkah or Jeddah, Saudi Arabia. This full-time role involves performing daily Chemical Agent Resistive Coating (CARC) paint operations for Patriot ground support equipment, ensuring compliance with military and Raytheon standards.</p> <h3 >Role Responsibilities</h3> <p >The specialist will be responsible for the complete painting process, from surface preparation to final finishing, while implementing strict corrosion and process controls. Key duties include:</p> <ul > <li >Preparing paint spraying facilities and surfaces designated for painting.</li> <li >Removing old paint and applying primer to various surfaces.</li> <li >Spray painting all Air Defense Forces systems equipment and their associated components.</li> <li >Applying necessary putties and performing other finishing or body work as required.</li> <li >Participating in On-the-Job Training (OJT) when opportunities arise.</li> <li >Performing other related work within the same field as needed.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for this role should possess a strong background in painting and body works, with practical experience in specialized coating applications. The required qualifications include:</p> <ul > <li >A Diploma in Painting and Body Works from an accredited foreign or local college or institute, <strong >OR</strong> a High School Certificate combined with relevant courses in Painting and Body Works.</li> <li >A minimum of 8 years of relevant experience in the field, specifically with paint ovens, sandblasting devices, and CARC coatings, is preferred. The role generally requires 5-10 years of experience.</li> </ul> <h3 >Required Skills and Attributes</h3> <p >Successful candidates will demonstrate technical proficiency and a commitment to safety:</p> <ul > <li >Demonstrated proficiency in operating commercial blast equipment for the preparation of aluminum and steel surfaces.</li> <li >Demonstrated proficiency in operating commercial paint equipment for pre-treatment, primer application, and CARC paint application.</li> <li >Strict compliance with all safety rules and procedures, including the consistent wearing of required Personal Protective Equipment (PPE).</li> </ul> <h3 >About Raytheon (RTX)</h3> <p >Raytheon (RTX) is recognized as the world's largest aerospace and defense company, uniting 185,000 professionals driven by a shared purpose to address complex global challenges. With three market-leading businesses, world-class operations, and strategic investments in research and development, RTX offers distinct capabilities and opportunities. The company is committed to pushing the boundaries of science and discovering new methods to connect and protect the world.</p> <h3 >Company Values</h3> <p >Raytheon's actions, behaviors, and performance are guided by a vision for a safer, more connected world. The core values upheld at RTX include: <strong >Trust, Respect, Accountability, Collaboration,</strong> and <strong >Innovation</strong>.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment. Maintain and conduct daily inspections of the mechanical plant. Monitor and control property temperature. Monitor and analyze energy and utilities usage. Calibrate all controls, gauges, meters, and other equipment. Assemble, install, test, repair, and maintain electrical systems or electronic wiring. Assemble, install, and maintain pipe assemblies, fittings, valves, etc. Perform routine pool and spa maintenance.<br>Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Reach overhead and below the knees. Move in confined or elevated spaces. Move over sloping, uneven, or slippery surfaces. Move up and down stairs, service ramps and/or a ladder. Grasp, turn, and manipulate objects of varying size and weight. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 3 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: EPA Universal Certification<br>Driver's License<br>HVAC Certification<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Company Description ICMS Group - International Construction & Manufacturing Services is a leading Saudi multi-disciplinary industrial contracting company serving the oil and gas, petrochemical, power generation, and other major industrial sectors in Saudi Arabia. With over 19 years of experience and more than 10,000 dedicated employees, ICMS provides construction, operations, maintenance, engineering, procurement, and industrial services through centralized operations in Saudi Arabia. The company has built a strong market presence by delivering quick, specialized solutions and maintaining a diverse portfolio of projects for prestigious clients. ICMS is certified to ISO 45001:2018, ISO 14001:2015, and ISO 9001:2015, reflecting its commitment to safety, environmental responsibility, and quality. Services are delivered with integrity, ethical business practices, and a focus on long-term partnerships and customer satisfaction.<br>Position Summary We are seeking highly skilled and certified 6G Pipe Welders with specialized expertise in welding high-alloy corrosion-resistant alloys, specifically Stainless Steel (SS), Duplex (DSS), and Super Duplex Stainless Steel (SDSS). The candidate must possess exceptional arc control and complete mastery of the 6G (fixed 45-degree angle) position to meet demanding non-destructive testing (NDT) standards (X-Ray/Radiographic testing). <br>Key Responsibilities & Duties High-Alloy Specialist Welding: Perform high-quality root-to-cap welding on pipes and components in the 6G position using GTAW (TIG) and SMAW (Stick) processes, ensuring zero defects under radiographic inspection. Metallurgical & Heat Control: Strictly manage heat inputs and interpass temperatures (keeping Duplex below 120°C and Super Duplex below 100°C) to maintain correct phase balance between austenite and ferrite, preventing microstructural embrittlement. Purging Management: Set up and maintain rigorous back-purging systems using High-Purity Argon or special gas mixtures to prevent root oxidation ("sugar-ing") during the welding of SS and Duplex systems. Joint Configuration & Assembly: Utilize the keyhole technique, handling wide joint preparations, precise root lands, and specific root gaps (2 to 4 mm) required to accommodate sluggish high-alloy molten puddles. WPS Compliance: Read, interpret, and execute jobs strictly following approved Welding Procedure Specifications (WPS), isometric drawings, and specific material codes (such as ASME Section IX / AWS). Contamination Prevention: Maintain dedicated toolsets (stainless-only grinding disks and wire brushes) to completely avoid carbon steel cross-contamination on critical alloys. <br>Job Requirements & Qualifications<br>Certifications & Education Mandatory: Active or verifiable previous 6G performance qualification record (WPQR) specifically for Stainless Steel, Duplex, or Super Duplex materials. Education: Technical School Certificate, ITI Diploma in Welding Trades, or equivalent vocational training. <br>Experience Minimum 5 to 8 years of heavy industrial pipe welding experience, with at least 3 consecutive years focused directly on Stainless Steel and Duplex alloys in high-pressure oil/gas or refinery environments. <br>Technical Expertise & Skills Flawless execution of GTAW (TIG) for root/hot passes and SMAW (Stick) or GTAW for fill/cap runs on alloy materials. Deep understanding of high-alloy filler wires (e.g., using ER2209 for Duplex and ER2594 for Super Duplex). Competence in working inside tight tie-in locations, pipe racks, and localized environments while holding stable arc lengths. Functional understanding of basic English to comprehend verbal supervisor instructions and read technical project documents.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.<br>Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Set dryers to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine. Maintain accurate records of items laundered.<br>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: No high school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Set dryers to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine. Maintain accurate records of items laundered.<br>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: No high school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>THE WORK</p><ul><li>Partner with CIOs, CTOs, and business leaders to shape the enterprise AI strategy, connecting business goals to a coherent, sequenced technical vision</li><li>Lead enterprise AI assessments and build enterprise AI implementation roadmaps that sequence investments for lasting competitive advantage</li><li>Own the complete, end-to-end technical solution for complex AI platforms ensuring every domain is cohesively designed and aligned to business objectives and enterprise standards</li><li>Translate the governing architecture principles into a concrete, defensible technical solution that domain teams build against</li><li>Build innovative prototypes and proofs of concept hands-on, using emerging technologies to de-risk decisions and prove value early</li><li>Perform technology assessments and comparisons, making definitive, evidence-based recommendations on tools, frameworks, and platforms</li><li>Set the architectural direction for model- and tool-agnostic multi-agent ecosystems orchestration, memory, and tool/skill use governed through a registry-bound AI Gateway</li><li>Establish the agent registry and certification model that mandates no uncertified agent reaches production</li><li>Define memory as a first-class abstracted platform service, decoupled from any underlying vendor engine</li><li>Define the foundation model and inference strategy adaptation, fine-tuning, and dynamic cost/quality/latency-aware routing</li><li>Set the standards for high-throughput, low-latency inferencing and classical ML deployment within unified, production-ready platforms</li><li>Own the architecture of the enterprise context layer knowledge graphs, ontologies, vector search, and semantic retrieval grounding the solution in client knowledge</li><li>Set the design direction for context assembly and memory that manages prompts, context windows, and conversational state across the platform</li><li>Be accountable for security, governance, observability, performance, and scalability addressed holistically and consistently across every domain</li><li>Establish the identity and authorization model per-agent identity, IAM/IAP binding, and defense-in-depth enforcement</li><li>Define the layered guardrail framework applied at every boundary, balancing protection with performance</li><li>Govern the MCP control plane registry, gateway, and risk scoring across all internal and third-party servers</li><li>Mandate adopt-over-build for productized evaluation and observability stacks</li><li>Establish FinOps as a first-class concern usage labelling, gateway-enforced budgets, and cost-per-archetype as a planning input</li><li>Make the definitive decisions on design patterns, reference architectures, frameworks, and technology selections, balancing innovation with pragmatism</li><li>Lead and integrate the work of domain architects and specialists, resolving cross-domain tensions into a unified, enterprise-ready system</li><li>Build the practice's reusable reference architectures, frameworks, and assets, with a deliberate adopt-over-build stance</li><li>Conduct deep-dive architecture workshops and working sessions with client executives and engineering teams</li><li>Produce and govern the authoritative architecture artifacts blueprints, reference architectures, ADRs, and integration specifications that guide delivery at scale</li><li>Serve as a recognized thought leader in AI, shaping the practice's point of view and representing the firm externally through publications and conference engagements</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in designing &amp; deploying enterprise grade advanced ai solutions using agentic, generative and classical AI/ML using at least one cloud vendor. Proven experience in the LLM and Generative AI space. Proven experience architecting and operationalizing LLM driven application architecture patterns. Proven experience in engineering, machine learning, deep learning and NLP solutions and applications. Minimum of 6 years of experience as a machine architect in the industry designing big data, machine learning. large scale analytical engineering solutions</p>

<p>Position Overview We are seeking a friendly, dependable, and customer-focused Remote Customer Support Agent to join our team. This entry-level position is responsible for assisting customers with questions, account needs, orders, service requests, and routine issue resolution through approved communication channels. The ideal candidate communicates clearly, listens carefully, stays organized, and enjoys helping others. You should be comfortable using computers, email, chat platforms, and online customer support systems. Previous professional experience is not required. Training and ongoing guidance will be provided. Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote role are encouraged to apply.</p> <h3>Key Responsibilities</h3> <h4>Customer Support</h4> <ul> <li>Respond to customer questions professionally and courteously.</li> <li>Assist with routine product, service, order, and account inquiries.</li> <li>Provide accurate information using approved company resources.</li> <li>Guide customers through standard processes and next steps.</li> <li>Resolve common questions and concerns within established guidelines.</li> <li>Follow up on pending requests when necessary.</li> <li>Escalate complex or unresolved issues appropriately.</li> <li>Maintain a positive customer experience.</li> </ul> <h4>Email, Chat &amp; Phone Support</h4> <ul> <li>Assist customers through approved communication channels.</li> <li>Provide clear and accurate written or verbal responses.</li> <li>Use approved scripts, templates, and knowledge resources.</li> <li>Manage multiple routine customer requests when required.</li> <li>Maintain professionalism during challenging interactions.</li> <li>Route specialized inquiries to appropriate departments.</li> </ul> <h4>Ticket &amp; Case Management</h4> <ul> <li>Create and update customer support tickets.</li> <li>Categorize incoming requests accurately.</li> <li>Maintain clear and complete case notes.</li> <li>Track open and pending customer issues.</li> <li>Update ticket status as work progresses.</li> <li>Follow established response and resolution procedures.</li> <li>Document completed actions.</li> <li>Close resolved cases appropriately.</li> </ul> <h4>Account &amp; Order Support</h4> <ul> <li>Assist with routine account updates and service requests.</li> <li>Verify customer information according to established procedures.</li> <li>Provide approved order or account status information.</li> <li>Process authorized changes when permitted.</li> <li>Document account-related actions accurately.</li> <li>Route billing, technical, or specialized concerns to the appropriate team.</li> </ul> <h4>Customer Records &amp; Data Entry</h4> <ul> <li>Enter and update customer information in company systems.</li> <li>Maintain accurate account and contact records.</li> <li>Document customer interactions and resolutions.</li> <li>Review information for accuracy and completeness.</li> <li>Identify missing, duplicate, or inconsistent information.</li> <li>Make routine corrections when authorized.</li> <li>Protect confidential customer information.</li> </ul> <h4>Issue Resolution</h4> <ul> <li>Listen carefully to understand customer concerns.</li> <li>Ask appropriate questions to identify the issue.</li> <li>Follow established troubleshooting procedures.</li> <li>Explain solutions and next steps clearly.</li> <li>Resolve routine problems within assigned responsibilities.</li> <li>Escalate issues requiring specialized assistance.</li> <li>Record resolutions accurately.</li> </ul> <h4>Team Collaboration</h4> <ul> <li>Communicate professionally with supervisors and coworkers.</li> <li>Coordinate customer requests with other departments.</li> <li>Provide updates on unresolved or pending cases.</li> <li>Ask for assistance when issues fall outside assigned responsibilities.</li> <li>Participate in virtual meetings, coaching, and training sessions.</li> <li>Maintain dependable communication during scheduled work hours.</li> </ul> <h3>Required Qualifications</h3> <ul> <li>High school diploma, GED, or equivalent.</li> <li>Basic computer and typing proficiency.</li> <li>Strong written and verbal communication skills.</li> <li>Friendly, patient, and professional communication style.</li> <li>Good listening and problem-solving abilities.</li> <li>Strong attention to detail and accuracy.</li> <li>Good organizational and time-management skills.</li> <li>Ability to follow established procedures.</li> <li>Ability to manage multiple routine customer requests.</li> <li>Ability to remain professional during challenging interactions.</li> <li>Ability to work independently in a remote environment.</li> <li>Willingness to learn new software and processes.</li> <li>Ability to maintain confidentiality.</li> <li>Reliable internet connection and suitable remote workspace.</li> </ul> <h3>Preferred Qualifications</h3> <ul> <li>Previous professional experience is not required.</li> <li>Familiarity with any of the following may be helpful: Customer service or customer support. Email, chat, or phone support. CRM or ticket-management systems. Microsoft Office or Google Workspace. Data entry and customer records. Account or order processing. Basic troubleshooting. Remote collaboration tools.</li> <li>Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.</li> </ul> <h3>Skills &amp; Competencies</h3> <ul> <li>Customer-focused communication.</li> <li>Active listening and patience.</li> <li>Problem solving.</li> <li>Written communication.</li> <li>Data entry and accuracy.</li> <li>Attention to detail.</li> <li>Time management.</li> <li>Computer and typing proficiency.</li> <li>Dependability and professionalism.</li> <li>Confidential information handling.</li> </ul> <h3><br></h3><p><strong>Desired Candidate Profile</strong></p><h3>Required Qualifications</h3> <ul> <li>High school diploma, GED, or equivalent.</li> <li>Basic computer and typing proficiency.</li> <li>Strong written and verbal communication skills.</li> <li>Friendly, patient, and professional communication style.</li> <li>Good listening and problem-solving abilities.</li> <li>Strong attention to detail and accuracy.</li> <li>Good organizational and time-management skills.</li> <li>Ability to follow established procedures.</li> <li>Ability to manage multiple routine customer requests.</li> <li>Ability to remain professional during challenging interactions.</li> <li>Ability to work independently in a remote environment.</li> <li>Willingness to learn new software and processes.</li> <li>Ability to maintain confidentiality.</li> <li>Reliable internet connection and suitable remote workspace.</li> </ul> <h3>Preferred Qualifications</h3> <ul> <li>Previous professional experience is not required.</li> <li>Familiarity with any of the following may be helpful: Customer service or customer support. Email, chat, or phone support. CRM or ticket-management systems. Microsoft Office or Google Workspace. Data entry and customer records. Account or order processing. Basic troubleshooting. Remote collaboration tools.</li> <li>Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.</li> </ul> <h3>Skills &amp; Competencies</h3> <ul> <li>Customer-focused communication.</li> <li>Active listening and patience.</li> <li>Problem solving.</li> <li>Written communication.</li> <li>Data entry and accuracy.</li> <li>Attention to detail.</li> <li>Time management.</li> <li>Computer and typing proficiency.</li> <li>Dependability and professionalism.</li> <li>Confidential information handling.</li> </ul> <h3>Ideal Candidate</h3> <p>You may be a strong fit if you enjoy helping people, communicating clearly, and solving routine customer problems. You are patient, dependable, organized, comfortable learning new systems, and able to work independently while staying connected with a remote team. This position can provide a foundation for a career in customer support, customer service, client services, account support, or customer operations.</p>

<p>Job Summary We are seeking a motivated, customer-focused, and detail-oriented Remote Customer Support Agent to join our growing team. In this role, you will serve as the primary point of contact for customers, providing timely, accurate, and professional assistance through various communication channels, including phone, email, live chat, and social media. The ideal candidate is an excellent communicator with strong problem-solving abilities, a positive attitude, and a passion for delivering exceptional customer experiences. You will work closely with internal departments to resolve customer concerns, maintain customer satisfaction, and contribute to continuous service improvements while working independently in a remote environment.</p><p>Key Responsibilities</p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, live chat, messaging platforms, and social media.</li><li>Provide accurate information regarding products, services, pricing, billing, orders, and company policies.</li><li>Resolve customer complaints efficiently while maintaining a positive customer experience.</li><li>Investigate customer issues and coordinate with internal departments to provide effective solutions.</li><li>Process customer requests including returns, refunds, exchanges, cancellations, account updates, and order modifications.</li><li>Accurately document customer interactions using CRM software and internal support systems.</li><li>Follow established procedures, workflows, and quality standards for customer service.</li><li>Escalate complex or unresolved issues to supervisors or specialized departments when necessary.</li><li>Maintain a thorough understanding of company products, services, promotions, and policies.</li><li>Meet or exceed established customer satisfaction, response time, and productivity metrics.</li><li>Identify recurring customer issues and provide recommendations for improving products, services, or support processes.</li><li>Assist customers with technical troubleshooting when applicable.</li><li>Participate in ongoing training sessions, coaching, and team meetings.</li><li>Maintain confidentiality of customer information and comply with company privacy and security policies.</li><li>Contribute to a positive team environment by sharing knowledge and best practices.</li></ul><p>Required Qualifications</p><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred).</li><li>Previous experience in customer service, call center, help desk, or customer support is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and interpersonal skills.</li><li>Exceptional problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm, patient, and professional under pressure.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask and prioritize work in a fast-paced environment.</li><li>Comfortable working independently in a remote setting.</li><li>Proficiency with Microsoft Office, Google Workspace, and web-based applications.</li><li>Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar systems is preferred.</li><li>Reliable high-speed internet connection and a quiet, distraction-free workspace.</li></ul><p>Preferred Skills</p><ul><li>Experience supporting customers through multiple communication channels.</li><li>Familiarity with remote collaboration tools such as Slack, Microsoft Teams, Zoom, or Google Meet.</li><li>Strong typing skills with high accuracy.</li><li>Basic technical troubleshooting knowledge.</li><li>Experience handling high-volume customer inquiries.</li><li>Ability to adapt quickly to changing priorities and new technologies.</li><li>Bilingual or multilingual abilities are considered an asset.</li></ul><p>Core Competencies</p><ul><li>Customer-focused mindset</li><li>Professional communication</li><li>Emotional intelligence</li><li>Active listening</li><li>Critical thinking</li><li>Attention to detail</li><li>Adaptability</li><li>Reliability</li><li>Team collaboration</li><li>Accountability</li><li>Time management</li><li>Integrity</li><li>Problem-solving</li><li>Positive attitude</li></ul><p>Performance Expectations</p><ul><li>Maintain high customer satisfaction ratings.</li><li>Meet established response and resolution time goals.</li><li>Achieve quality assurance standards.</li><li>Maintain accurate customer records.</li><li>Demonstrate professionalism in every customer interaction.</li><li>Consistently meet productivity and attendance expectations.</li></ul><p>Working Conditions</p><ul><li>Fully remote position.</li><li>Flexible work schedule based on business needs.</li><li>May require evening, weekend, or holiday availability.</li><li>Prolonged periods of sitting and computer use.</li><li>Frequent communication through phone, email, chat, and video conferencing.</li></ul><p>Equipment Requirements</p><ul><li>Reliable high-speed internet connection.</li><li>Desktop or laptop computer meeting company specifications.</li><li>Noise-canceling headset with microphone.</li><li>Webcam for virtual meetings and training.</li><li>Secure and private home office workspace.</li></ul><p>What We Offer</p><ul><li>Competitive compensation.</li><li>Remote work flexibility.</li><li>Paid training and onboarding.</li><li>Career growth and advancement opportunities.</li><li>Performance-based incentives and recognition programs.</li><li>Paid time off and holidays (where applicable).</li><li>Health, dental, and vision benefits (for eligible employees).</li><li>Retirement savings options (where applicable).</li><li>Employee wellness and assistance programs.</li><li>Supportive, collaborative, and inclusive work environment.</li><li>Ongoing professional development and training opportunities.</li></ul><p>Equal Opportunity Employer</p><p>We are committed to fostering a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds and make employment decisions based on qualifications, merit, and business needs. We provide equal employment opportunities.</p><p>How to Apply</p><p>Interested candidates should submit an updated resume We look forward to welcoming individuals who are passionate about helping customers and committed to delivering exceptional service in a remote work environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred).</li><li>Previous experience in customer service, call center, help desk, or customer support is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and interpersonal skills.</li><li>Exceptional problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm, patient, and professional under pressure.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask and prioritize work in a fast-paced environment.</li><li>Comfortable working independently in a remote setting.</li><li>Proficiency with Microsoft Office, Google Workspace, and web-based applications.</li><li>Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar systems is preferred.</li><li>Reliable high-speed internet connection and a quiet, distraction-free workspace.</li><li>Experience supporting customers through multiple communication channels.</li><li>Familiarity with remote collaboration tools such as Slack, Microsoft Teams, Zoom, or Google Meet.</li><li>Strong typing skills with high accuracy.</li><li>Basic technical troubleshooting knowledge.</li><li>Experience handling high-volume customer inquiries.</li><li>Ability to adapt quickly to changing priorities and new technologies.</li><li>Bilingual or multilingual abilities are considered an asset.</li></ul><p>Core Competencies</p><ul><li>Customer-focused mindset</li><li>Professional communication</li><li>Emotional intelligence</li><li>Active listening</li><li>Critical thinking</li><li>Attention to detail</li><li>Adaptability</li><li>Reliability</li><li>Team collaboration</li><li>Accountability</li><li>Time management</li><li>Integrity</li><li>Problem-solving</li><li>Positive attitude</li></ul>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About *******</h3> <p style="margin:0 0 12px; ************;">******* is Saudi Arabia's leading event ticketing and experience booking platform, recognized for its technology, features, agility, and revenue. The platform serves major events across the Kingdom, with sales exceeding 2 billion. We are seeking a <strong style="font-weight:700;">Travel Agent - IATA Certified (Amadeus GDS)</strong> to join our team.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">This is a full-time, hands-on role for an experienced and detail-oriented Travel Agent. The successful candidate will manage the complete booking lifecycle for corporate and leisure clients, utilizing Amadeus GDS. This includes handling fare construction, ticketing, reissues, refunds, and managing irregular operations, while ensuring a seamless client experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Managing Passenger Name Records (PNRs) for flights, hotels, cars, and ancillaries within Amadeus.</li> <li style="margin:0 0 6px;">Constructing and pricing fares, including published, private, and corporate rates, and issuing tickets.</li> <li style="margin:0 0 6px;">Processing reissues, revalidations, voids, refunds, and Electronic Miscellaneous Documents (EMDs) in adherence to fare rules.</li> <li style="margin:0 0 6px;">Proactively handling schedule changes, irregular operations (IROPs), and cancellations.</li> <li style="margin:0 0 6px;">Advising clients on itinerary options, fare choices, and visa/entry requirements.</li> <li style="margin:0 0 6px;">Managing daily queues to meet Service Level Agreements (SLAs) and maintaining accuracy in BSP reporting.</li> <li style="margin:0 0 6px;">Coordinating with airlines, consolidators, and suppliers for waivers and group requests.</li> <li style="margin:0 0 6px;">Delivering high-quality service across phone, email, and chat channels, including managing escalations.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">2-5 years of experience as a Travel Agent.</li> <li style="margin:0 0 6px;">IATA certification is required.</li> <li style="margin:0 0 6px;">Proficiency in Amadeus Global Distribution System (GDS) is essential.</li> <li style="margin:0 0 6px;">Demonstrated ability to manage end-to-end travel reservations.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Candidates who meet the above qualifications are encouraged to apply.</p>

English Path is a rapidly growing, global English language school and pathway provider that empowers students of all ages through language learning and cultural experiences. EP has expanded significantly since its foundation, establishing modern campuses, and professional learning environments in the UK, Europe, North America, Australia and the Middle East. About the role:<br>As an Admissions and Progression Officer, you'll play a key role in supporting students from application through to university progression. Working closely with the EP Riyadh team and the central EP Admissions team, you'll manage the end-to-end admissions process for EP University Pathway programmes while delivering an outstanding student experience.<br>You'll guide students through their progression options, helping them make informed decisions and providing support throughout the university application journey, including accommodation and visa applications.<br>This role primarily supports EP Riyadh but also works across other EP schools as needed, offering the opportunity to make a meaningful impact on students' educational journeys in a collaborative, international environment.<br>Please Note: This role is based fully On-site, 5 days per week.<br>Role and responsibilities:<br>Respond to inquiries, provide information on programmes, and guide agents and students through the application process to an EP university preparatory programme. Receive, process, and assess student applications, ensuring all required documentation is present and accurate. Make decisions on student admissions under delegation or the Academic Manager. Ensure all applicants are informed of key application milestones and deadlines to support a smooth enrolment process and timely intake participation. Stay informed of current visa regulations and assist in preparing and updating visa guidance materials for prospective and enrolled students, ensuring compliance and clarity throughout the application journey. Build and maintain good working relationships with all internal and external colleagues. Prepare regular reports for management to review intake numbers, applicant progress, and overall admissions performance, supporting data-driven decision-making and continuous improvement. Provide guidance and support to students on progression opportunities, helping them identify and select appropriate university destinations and programmes. Provide guidance on the completion of university applications. Support students with visa applications, accommodation arrangements, and related enquiries. Liaise with the pathway delivery partner and university partner staff as required. Assist the Global Head of Admissions with core tasks during peak period. <br>What you'll need:<br>Fluency in English and proficiency in Arabic. Excellent verbal and written communications skills. Experience in an administration role within university or pathway college admissions or recruitment. Experience with cross-cultural or international business relationships. Strong organisational skills, with the ability to prioritise workloads, manage multiple tasks, meet deadlines, and work effectively under pressure. Experience of working successfully within a team, with a commitment to teamwork and collaborative working to develop and contribute to shared priorities, plans, and strategies. A record of attention to detail and of thoroughness. Actively seeking and acting upon feedback to improve as a professional. Skilled use of Microsoft Office 365 applications, including Word, Excel and Outlook. Desired Skills & Experience <br>Experience of supporting students in applying to study overseas. Experience of supporting visa applications for overseas study. Experience using student management systems, admissions platforms, or CRM systems. Work or study experience outside of KSA. <br>Safeguarding Commitment: English Path is committed to safeguarding and promoting the welfare of young people and vulnerable adults. We expect all staff to share this commitment. The successful candidate will be required to undergo relevant background checks.

ROLE PURPOSEThe Senior Business Development & Partnerships Manager will establish and grow English Path’s presence in Riyadh by driving B2B and B2G sales, building impactful partnerships, and generating revenue through corporate, governmental, community, and institutional channels. The role focuses on revenue generation, tender management, market expansion, and partnerships that also support B2C demand.<br>This is a senior individual‑contributor role requiring autonomy, commercial expertise, and strong relationship‑building capabilities.<br>KEY RESPONSIBILITIESSales & Business Development Identify, target, and acquire new corporate clients and government entities. Lead and manage tender submissions and government procurement processes. Develop and execute strategies to achieve revenue targets in Riyadh. Drive the full sales cycle from prospecting to closing and contracting. Build and maintain relationships with senior decision‑makers across industries and government sectors. Develop quarterly and annual commercial plans, defining priority segments and revenue pathways. Lead the preparation of tailored proposals and pricing, ensuring solutions align with client needs.<br>Partnerships & Market Expansion Develop strategic partnerships with schools, universities, community organisations, and training institutes. Promote English Path programmes (adult courses, young learner products, pathways) to institutional partners. Represent English Path at education fairs, exhibitions, and community events. Create partnership‑driven lead‑generation models (e.g., school collaborations, referral channels) to support B2C student recruitment. Engage with key ecosystem stakeholders, including chambers of commerce, training bodies, and sector associations, to strengthen English Path’s visibility and connections. <br> Client Relationship Management Maintain an active and accurate sales pipeline. Ensure consistent follow‑up and conversion of leads into contracts. Collaborate with agents, referral partners, and internal sales teams to maximise opportunities. Deliver exceptional customer service to strengthen long‑term relationships<br> Market Intelligence & Reporting Conduct market research to stay informed on trends, competitor activity, and emerging opportunities. Provide regular commercial performance reports, revenue forecasts, and market assessments. Maintain up‑to‑date knowledge of the English language education sector in Saudi Arabia. Own the accuracy of revenue forecasts and CRM pipeline data, ensuring it reflects real‑time sales cycles. Share structured feedback with internal teams regarding local market needs, competitor behaviour, and product opportunities. <br>Operational & Cross‑Functional Support Support the Centre Manager and Operations team when required, including hosting guests and visiting partners. Coordinate with Academic, Marketing, and Operations teams to ensure successful delivery of programmes sold. Contribute to local initiatives that strengthen English Path’s visibility and reputation within Riyadh.<br>QUALIFICATIONSBachelor’s degree or relevant professional qualification.<br>ESSENTIAL EXPERIENCE & SKILLSExperience Minimum 5+ years of commercial experience in Saudi Arabia, ideally in education, training, language learning, or related sectors. Proven experience in B2B and B2G sales, including tender management, negotiations, and contract closing. Demonstrated ability to achieve revenue targets and build new business pipelines. Experience managing institutional or community partnerships is strongly preferred. Skills Fluent in Arabic and English (essential). Strong sales and negotiation capabilities. Excellent communication and interpersonal skills. Ability to build strong relationships at senior levels across corporate and government sectors. Strong analytical and problem‑solving abilities. Advanced proficiency in Microsoft Office and CRM systems. Ability to work independently, prioritise effectively, and operate with accountability.<br>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">InterContinental Hotels Group is seeking a <strong style="font-weight:700;">Reservation Agent</strong> to join the team in Jeddah. This is a full-time position focused on managing guest bookings and contributing to hotel revenue through effective reservation processes.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">The Reservation Agent is responsible for handling all aspects of room bookings and guest inquiries. This role plays a key part in ensuring a smooth guest experience from the initial contact and is instrumental in maximizing the hotel's revenue potential by optimizing reservation strategies.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Process incoming room and service reservations, including modifications and cancellations, with accuracy and efficiency.</li> <li style="margin:0 0 6px;">Respond to guest inquiries regarding room rates, available packages, hotel amenities, and established policies via phone and email.</li> <li style="margin:0 0 6px;">Promote special offers, room upgrades, and additional hotel facilities to enhance guest stays and maximize revenue.</li> <li style="margin:0 0 6px;">Collaborate closely with the front office and other hotel departments to ensure seamless guest arrivals and a coordinated service delivery.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for this position should possess <strong style="font-weight:700;">0-1 year of relevant experience</strong>. This role is suitable for individuals looking to start or further their career in hotel reservations and guest services.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Interdepartmental Collaboration</h3> <p style="margin:0 0 12px; ************;">A crucial aspect of this role involves effective communication and coordination with various hotel departments. The Reservation Agent works in conjunction with the front office and other teams to ensure that all guest needs are anticipated and met, contributing to a positive and efficient operational flow.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Information</h3> <p style="margin:0 0 12px; ************;">This full-time position offers an opportunity to contribute to the guest experience at InterContinental Jeddah. Salary details will be discussed during the interview process.</p>

Job Description <div> <p>At <strong>SLS The Red Sea</strong>, every interaction is an opportunity to create a memorable guest experience. As a <strong>Guest Service Centre Agent</strong>, you will be a central point of connection between our guests and the hotel delivering warm, confident, and seamless communication while ensuring every request is handled with care, efficiency, and the distinctive personality of SLS.</p> <p>From assisting with guest inquiries and coordinating service requests to providing hotel information and supporting communication across departments, you will play an essential role in making the guest journey effortless. With attention to detail, strong communication, and a genuine passion for hospitality, you will ensure every interaction reflects the bold, elevated, and service-driven spirit of <strong>SLS The Red Sea</strong>.</p> <p>Key Responsibilities</p> <ul> <li>Handle internal and external guest communications promptly and professionally, maintaining a warm and engaging SLS tone.</li> <li>Serve as a central point of contact for guest inquiries, requests, and service needs throughout their stay.</li> <li>Provide clear and accurate information about hotel facilities, dining, spa, activities, promotions, services, and local attractions.</li> <li>Coordinate guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams.</li> <li>Log, track, and follow up on guest requests to ensure timely completion and a seamless guest experience.</li> <li>Handle guest feedback and concerns professionally, taking appropriate action and escalating matters when required.</li> <li>Manage wake-up call requests accurately and follow established procedures for unanswered calls.</li> <li>Transfer calls and communications accurately to the appropriate departments, guest rooms, or colleagues when required.</li> <li>Support Front Office operations during night hours, including assisting with room availability and booking inquiries when required.</li> <li>Respond calmly and efficiently to emergency communications and follow established hotel emergency procedures.</li> <li>Maintain strict confidentiality and security when handling guest information and sensitive operational matters.</li> <li>Accurately record guest messages, requests, service notes, and relevant information in <strong>Opera PMS</strong> and other designated hotel systems.</li> <li>Review and maintain accurate guest information in hotel systems in accordance with established procedures.</li> <li>Monitor communication systems and promptly report any technical issues to the Supervisor or Engineering team.</li> <li>Maintain accurate daily logs and operational reports relating to guest requests, communications, and service performance.</li> <li>Stay updated on daily arrivals, in-house VIPs, special occasions, events, hotel activities, and relevant operational information.</li> <li>Promote appropriate hotel services and experiences based on guest needs and preferences.</li> <li>Maintain a professional and organized Guest Service Centre environment and ensure all equipment is ready for operation.</li> <li>Follow departmental SOPs, service standards, training guidelines, handovers, and communication procedures.</li> <li>Support the onboarding and cross-training of new colleagues when required.</li> <li>Participate in departmental briefings, meetings, training, and continuous development activities.</li> <li>Support additional Guest Service Centre, Front Office, and administrative duties as required by the Supervisor or Management team.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>High School Diploma or higher; a qualification in Hospitality, Guest Services, or a related field is preferred.</li> <li>Minimum 1 2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role, preferably within a luxury or lifestyle hotel.</li> <li>Excellent command of spoken and written English is essential, with a clear, confident, and professional telephone manner.</li> <li>Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is an advantage.</li> <li>Strong guest service, communication, and interpersonal skills with a warm and professional approach.</li> <li>Ability to multitask, prioritize, and respond efficiently in a fast-paced environment.</li> <li>Excellent attention to detail with a strong commitment to guest privacy and confidentiality.</li> <li>Strong coordination and follow-up skills, with the ability to communicate effectively across hotel departments.</li> <li>Proactive, flexible, and composed under pressure, with a genuine passion for delivering exceptional guest experiences.</li> <li>Comfortable working effectively within a diverse and multicultural team environment.</li></ul></div>

<p>Job Summary We are seeking a motivated, customer-focused, and detail-oriented Remote Customer Support Agent to join our growing team. In this role, you will serve as the primary point of contact for customers, providing timely, accurate, and professional assistance through various communication channels, including phone, email, live chat, and social media. The ideal candidate is an excellent communicator with strong problem-solving abilities, a positive attitude, and a passion for delivering exceptional customer experiences. You will work closely with internal departments to resolve customer concerns, maintain customer satisfaction, and contribute to continuous service improvements while working independently in a remote environment.</p><p><b>Key Responsibilities</b></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, live chat, messaging platforms, and social media.</li><li>Provide accurate information regarding products, services, pricing, billing, orders, and company policies.</li><li>Resolve customer complaints efficiently while maintaining a positive customer experience.</li><li>Investigate customer issues and coordinate with internal departments to provide effective solutions.</li><li>Process customer requests including returns, refunds, exchanges, cancellations, account updates, and order modifications.</li><li>Accurately document customer interactions using CRM software and internal support systems.</li><li>Follow established procedures, workflows, and quality standards for customer service.</li><li>Escalate complex or unresolved issues to supervisors or specialized departments when necessary.</li><li>Maintain a thorough understanding of company products, services, promotions, and policies.</li><li>Meet or exceed established customer satisfaction, response time, and productivity metrics.</li><li>Identify recurring customer issues and provide recommendations for improving products, services, or support processes.</li><li>Assist customers with technical troubleshooting when applicable.</li><li>Participate in ongoing training sessions, coaching, and team meetings.</li><li>Maintain confidentiality of customer information and comply with company privacy and security policies.</li><li>Contribute to a positive team environment by sharing knowledge and best practices.</li></ul><p>Preferred Skills</p><ul><li>Experience supporting customers through multiple communication channels.</li><li>Familiarity with remote collaboration tools such as Slack, Microsoft Teams, Zoom, or Google Meet.</li><li>Strong typing skills with high accuracy.</li><li>Basic technical troubleshooting knowledge.</li><li>Experience handling high-volume customer inquiries.</li><li>Ability to adapt quickly to changing priorities and new technologies.</li><li>Bilingual or multilingual abilities are considered an asset.</li></ul><p>Core Competencies</p><ul><li>Customer-focused mindset</li><li>Professional communication</li><li>Emotional intelligence</li><li>Active listening</li><li>Critical thinking</li><li>Attention to detail</li><li>Adaptability</li><li>Reliability</li><li>Team collaboration</li><li>Accountability</li><li>Time management</li><li>Integrity</li><li>Problem-solving</li><li>Positive attitude</li></ul><p>Performance Expectations</p><ul><li>Maintain high customer satisfaction ratings.</li><li>Meet established response and resolution time goals.</li><li>Achieve quality assurance standards.</li><li>Maintain accurate customer records.</li><li>Demonstrate professionalism in every customer interaction.</li><li>Consistently meet productivity and attendance expectations.</li></ul><p>Working Conditions</p><ul><li>Fully remote position.</li><li>Flexible work schedule based on business needs.</li><li>May require evening, weekend, or holiday availability.</li><li>Prolonged periods of sitting and computer use.</li><li>Frequent communication through phone, email, chat, and video conferencing.</li></ul><p>Equipment Requirements</p><ul><li>Reliable high-speed internet connection.</li><li>Desktop or laptop computer meeting company specifications.</li><li>Noise-canceling headset with microphone.</li><li>Webcam for virtual meetings and training.</li><li>Secure and private home office workspace.</li></ul><p>What We Offer</p><ul><li>Competitive compensation.</li><li>Remote work flexibility.</li><li>Paid training and onboarding.</li><li>Career growth and advancement opportunities.</li><li>Performance-based incentives and recognition programs.</li><li>Paid time off and holidays (where applicable).</li><li>Health, dental, and vision benefits (for eligible employees).</li><li>Retirement savings options (where applicable).</li><li>Employee wellness and assistance programs.</li><li>Supportive, collaborative, and inclusive work environment.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred).</li><li>Previous experience in customer service, call center, help desk, or customer support is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and interpersonal skills.</li><li>Exceptional problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm, patient, and professional under pressure.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask and prioritize work in a fast-paced environment.</li><li>Comfortable working independently in a remote setting.</li><li>Proficiency with Microsoft Office, Google Workspace, and web-based applications.</li><li>Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar systems is preferred.</li><li>Reliable high-speed internet connection and a quiet, distraction-free workspace.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>YOU ARE</span></b></p><br><br><p><span><span>As a Lead or Principal AI Architect, you will serve as the definitive technical authority on AI architecture within client engagements and across the practice. You will own the complete, end-to-end architecture of advanced AI platforms and solutions — spanning classical machine learning, generative AI, and agentic systems — ensuring every domain of the architecture is cohesively designed, technically sound, and purposefully aligned to client business objectives and enterprise-grade standards</span><span>. </span><span> A defining dimension of this role is your ability to </span><span>operate</span><span> at the executive level — working closely with CIOs, CTOs, and senior business leaders to help shape and articulate the enterprise AI strategy. You will connect business goals, priorities, and transformation agendas to a coherent technical vision, ensuring AI investments are purposeful, sequenced, and positioned to deliver lasting competitive advantage. This strategic partnership with client leadership distinguishes you as both a trusted advisor and a principal architect</span><span>. </span><span> In this role, you will lead and integrate the work of multiple domain architects and subject matter specialists — across areas such as agentic application design, AI security and trust, AI operations and observability, data and knowledge engineering, and model platforms and inference — providing the architectural vision, technical governance, and cross-domain coherence that binds their contributions into a unified, enterprise-ready system. You will set the architectural direction, resolve cross-domain tensions, and make </span><span>the critical</span><span> design decisions that shape the entire AI solution</span><span>. </span><span> Beyond client delivery, you will be recognized as a thought leader and leading authority in AI — staying at the forefront of the latest research, emerging standards, industry innovations, and evolving technology landscapes. You will actively shape the practice's AI architecture point of view, contribute to internal knowledge, frameworks, and reusable assets, and represent the firm externally through publications, conference engagements, and client advisory conversations. Your perspective on where AI is heading will be </span><span>sought</span><span> by clients, practice leadership, and peers alike</span><span>. </span><span> You will evaluate and make definitive decisions on design patterns, technical frameworks, reference architectures, and technology selections — balancing innovation with pragmatism to deliver systems that are robust, scalable, and built to last. This includes providing architectural oversight across AI agent ecosystems encompassing multi-agent orchestration, tool use, skills use, and memory systems, as well as foundation model integration, fine-tuning strategies, and classical ML model deployment within cohesive, production-ready platforms</span><span>. </span><span> You will be accountable for ensuring the complete architecture meets the most rigorous non-functional requirements across security, observability, governance, performance, and scalability — and that these concerns are addressed holistically and consistently across all domains. You will produce and govern the authoritative architecture artifacts that guide delivery at scale — including architecture decision records (ADRs), reference architectures, component and data flow diagrams, and integration specifications — and provide the executive-level technical leadership that gives cross-functional engineering teams, domain architects, and client stakeholders the clarity and confidence to execute</span><span>. </span><span> Your work will be instrumental in defining how the most ambitious clients adopt, scale, and lead with AI — setting a standard for what advanced AI architecture can and should look like, and delivering transformational, lasting business value.</span></span></p><br><br><p><b><span>THE WORK</span></b></p><br><br><ul><li><p><span><span>Partner with CIOs, CTOs, and business leaders to shape the enterprise AI strategy, connecting business goals to a coherent, sequenced technical vision</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Lead enterprise AI assessments and build enterprise AI implementation roadmaps that sequence investments for lasting competitive advantage</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Own the complete, end-to-end technical solution for complex AI platforms — ensuring every domain is cohesively designed and aligned to business </span><span>objectives</span><span> and enterprise standards</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Translate the governing architecture principles into a concrete, defensible technical solution that domain teams build against</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Build innovative prototypes and proofs of concept hands-on, using emerging technologies to de-risk decisions and prove value early</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Perform technology assessments and comparisons, making definitive, evidence-based recommendations on tools, frameworks, and platforms</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Set the architectural direction for model- and tool-agnostic multi-agent ecosystems — orchestration, memory, and tool/skill use — governed through a registry-bound AI Gateway</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Establish the agent registry and certification model that mandates no uncertified agent reaches production</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Define memory as a first-class abstracted platform service, decoupled from any underlying vendor engine</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Define the foundation model and inference strategy — adaptation, fine-tuning, and dynamic cost/quality/latency-aware routing</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Set the standards for high-throughput, low-latency inferencing and classical ML deployment within unified, production-ready platforms</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Own the architecture of the enterprise context layer — knowledge graphs, ontologies, vector search, and semantic retrieval — grounding the solution in client knowledge</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Set the design direction for context assembly and memory that manages prompts, context windows, and conversational state across the platform</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Be accountable for security, governance, observability, performance, and scalability addressed holistically and consistently across every domain</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Establish the identity and authorization model — per-agent identity, IAM/IAP binding, and </span><span>defense</span><span>-in-depth enforcement</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Define the layered guardrail framework applied at every boundary, balancing protection with performance</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Govern the MCP control plane — registry, gateway, and risk scoring — across all internal and third-party servers</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Mandate adopt-over-build for productized evaluation and observability stacks</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Establish FinOps as a first-class concern — usage labelling, gateway-enforced budgets, and cost-per-archetype as a planning input</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Make the definitive decisions on design patterns, reference architectures, frameworks, and technology selections, balancing innovation with pragmatism</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Lead and integrate the work of domain architects and specialists, resolving cross-domain tensions into a unified, enterprise-ready system</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Build the practice's reusable reference architectures, frameworks, and assets, with a deliberate adopt-over-build stance</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Conduct deep-dive architecture workshops and working sessions with client executives and engineering teams</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Produce and govern the authoritative architecture artifacts — blueprints, reference architectures, ADRs, and integration specifications — that guide delivery at scale</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Serve as a recognized thought leader in AI, shaping the practice's point of view and </span><span>representing</span><span> the firm externally through publications and conference engagements</span></span></p><br><br></li></ul><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Support installation, configuration, and maintenance of infrastructure agents across Linux and Windows<br><br>environments ensuring standardization and security compliance<br><br> Perform system administration tasks including OS-level configuration, patching, hardening, and agent lifecycle<br><br>management<br><br> Deploy and manage enterprise tools such as monitoring agents, endpoint management solutions, backup<br><br>agents, and security tools (e.g., SIEM, EDR)<br><br> Ensure compliance with SAMA, NCA, PDPL, and NDMO cybersecurity and data protection requirements<br><br>during installation and configuration activities<br><br> Execute Infrastructure operations aligned with ITIL processes including Incident, Problem, and Change<br><br>Management ensuring proper documentation and approvals<br><br> Monitor system health, performance, and availability through enterprise monitoring tools and proactively<br><br>remediate infrastructure issues<br><br> Assist in Disaster Recovery (DR) and Business Continuity Planning (BCP) activities including testing, failover<br><br>validation, and recovery execution<br><br> Collaborate with vendors and internal teams for troubleshooting, upgrades, and deployment of infrastructure<br><br>components<br><br> Maintain accurate operational documentation including configuration baselines, deployment procedures, and<br><br>knowledge base articles<br><br> Perform root cause analysis (RCA) for infrastructure incidents and implement preventive measures Support automation initiatives using scripting (e.g., Power Shell, Bash) to enhance efficiency and reduce<br><br>manual effort<br><br> Ensure secure configurations and adherence to baseline standards including patching, vulnerability<br><br>remediation, and access controls<br><br>Requirements<br><br> Bachelor's degree in Information Technology, Computer Science, or related field 4-8 years of experience in infrastructure administration or system administration within enterprise environments,<br><br>preferably in banking<br><br> Hands-on experience with Linux and Windows OS including installation, configuration, and troubleshooting Experience in deploying and managing infrastructure agents such as monitoring, backup, patching, and endpoint<br><br>security tools<br><br> Familiarity with regulatory frameworks including SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO standards Exposure to ITIL framework and operational processes including Incident, Problem, and Change Management Experience in supporting Disaster Recovery and Business Continuity operations Basic experience working with vendors and managing support cases Knowledge of virtualization platforms, cloud environments, or enterprise infrastructure tools is preferred Experience in production support environments with defined SLAs and KPIs

<p>Under direct supervision, performs the rigging up and down of Multiple Service line equipment and Job Safety Analysis (JSA) and safety meetings. Assembles and prepares equipment for installation and service. Assists in the running of a job. Maintains general housekeeping, cleanup, repair, and preparation of equipment for the next job. Performs pre/post job equipment inspections. Responsible for safe crane and rigging operations during the delivery of services in accordance with Customer&amp;aposs design and KPI&amp;aposs. Operates High Pressure fluid pump and coil tubing support equipment (flow back package). Performs hydrostatic testing on Blow Out Prevention Equipment (BOPE) and reels during pre/post job procedures including Preventative Maintenance (PM&amp;aposs). Mentors peers and trains Operator Assistants. Monitors well control parameters and calculations before and during job applications. Performs and completes preventative maintenance on all associated equipment. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in the Quality Improvement Process. Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations. Consequences of error are easily measured and can be confined.</p><p><strong>Desired Candidate Profile</strong></p><p>Skills typically acquired through completion of high school diploma or similar education and typically 6 months experience. Licensure to drive commercial vehicles may be required. Product Service Line (PSL) specific equipment/job skills required. Must have completed essential math, red book and Coil Tubing I training. Must possess good interpersonal skills and the ability to communicate effectively with others. Basic reading comprehension and writing skills are required. Basic computer skills are required.</p><p>Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation .</p>

<p>POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>