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<p>We are seeking a professional and customer-focused Reservation Agent to join our dynamic team in Madinah, Saudi Arabia. As a Reservation Agent, you will serve as the first point of contact for our guests, delivering exceptional service and ensuring a seamless booking experience. Your enthusiasm, attention to detail, and commitment to guest satisfaction will be instrumental in driving our business success while building lasting relationships with our clientele.</p><p>Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels with a friendly and helpful demeanor</p><p>Efficiently process accommodations bookings for diverse market segments, including leisure travelers, business clients, and group reservations</p><p>Accurately input and maintain all reservation information in our Property Management System while ensuring data integrity</p><p>Strategically upsell room types and complementary services to maximize revenue while genuinely addressing guest needs and preferences</p><p>Provide comprehensive information about our property, amenities, facilities, and local attractions in Madinah to enhance the guest experience</p><p>Collaborate seamlessly with front office, housekeeping, and other departments to ensure all guest requests and special requirements are fulfilled</p><p>Handle reservation modifications, cancellations, and special requests with a customer-centric approach and empathetic communication</p><p>Maintain current knowledge of room availability, pricing structures, promotional offers, and seasonal packages</p><p>Resolve guest concerns and complaints in a timely, professional, and solution-oriented manner</p><p>Contribute proactively to the continuous improvement of reservation processes and overall guest experience through feedback and innovative suggestions</p><p>Manage multiple tasks efficiently in a fast-paced environment while maintaining composure and organizational excellence</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent command of English with clear verbal and written communication skills</li><li>Professional telephone etiquette and strong interpersonal abilities</li><li>Proficiency with Property Management Systems (such as Opera) and Microsoft Office applications</li><li>Detail-oriented mindset with the ability to multitask effectively in a dynamic environment</li><li>Strong problem-solving capabilities and ability to make sound decisions independently</li><li>Flexible availability to work various shifts, including weekends and holidays as required</li><li>Customer-focused attitude with a genuine passion for delivering exceptional service</li><li>Proven ability to work collaboratively and supportively within a team environment</li><li>Strong organizational skills, time management abilities, and meticulous attention to detail</li><li>Knowledge of local Madinah attractions and cultural awareness is advantageous</li><li>Proficiency in additional languages beyond English is preferred</li><li>Demonstrated conflict resolution and guest service recovery experience</li><li>Ability to handle high call volumes and maintain composure under pressure</li></ul>

<h3 >About T&amp;S and the Opportunity</h3> <p >T&amp;S is a rapidly growing B2B service provider operating across the GCC, specializing in end-to-end corporate business and digital solutions. We are currently seeking an <strong >Executive Travel Agent</strong> to join our team in Riyadh, Saudi Arabia. This full-time position is offered as an outsourcing opportunity, contributing to our continued success by supporting our senior leadership.</p> <h3 >Role Overview</h3> <p >The Executive Travel Agent will be responsible for managing all aspects of travel for C-level executives, ensuring seamless, efficient, and discreet travel experiences. This role requires meticulous planning, proactive budget management, and real-time problem resolution for complex international and domestic itineraries, all while maintaining the highest standards of professionalism.</p> <h3 >Key Responsibilities</h3> <ul > <li >Advise C-level executives on travel destinations, considering business objectives, time constraints, and personal preferences.</li> <li >Establish and manage premium travel budgets, curating high-end travel packages aligned with corporate policies and executive expectations.</li> <li >Research and secure optimal fares and rates for premium, business, and first-class transportation, fine dining, luxury accommodations, and exclusive activities.</li> <li >Manage hotel reservations, including negotiating corporate rates, securing room upgrades, and arranging preferred amenities such as late check-out, executive lounge access, and specific room requirements.</li> <li >Brief executives on travel-related safety, security, and duty-of-care considerations, including protocols for high-risk destinations.</li> <li >Manage required immunizations, visas, and travel documentation, including expedited processing for last-minute trips.</li> <li >Create precise, day-by-day travel itineraries tailored to executive schedules, business meetings, preferences, and time-zone considerations.</li> <li >Provide curated travel guides, maps, event calendars, and local insights relevant to business and networking requirements.</li> <li >Proactively monitor travel plans and make real-time adjustments to accommodate changing executive schedules.</li> <li >Rapidly resolve unexpected travel disruptions, including canceled flights, hotel booking issues, and transportation delays, while minimizing disruption to the executive.</li> <li >Coordinate closely with Executive Assistants and internal stakeholders to ensure seamless end-to-end travel logistics.</li> <li >Maintain the highest level of discretion, confidentiality, and professionalism when handling executive travel plans and personal information.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Bachelor's degree in Travel &amp; Tourism, Hospitality, Business Administration, or a related field is preferred.</li> <li >A minimum of <strong >3 years of experience</strong> as an Executive Travel Agent, Corporate Travel Consultant, Luxury Travel Consultant, or in a similar role.</li> <li >Strong experience handling travel arrangements for C-level executives, VIPs, or senior management.</li> <li >Excellent knowledge of premium and corporate travel services.</li> <li >Strong experience with international flight, hotel, transportation, and travel documentation arrangements.</li> </ul> <h3 >Required Skills</h3> <ul > <li >Excellent negotiation and vendor-management skills.</li> <li >Strong organizational and time-management skills.</li> <li >Ability to manage multiple complex itineraries simultaneously.</li> <li >Excellent problem-solving skills with the ability to handle urgent and last-minute requests.</li> <li >Strong communication and interpersonal skills.</li> <li >High level of discretion and confidentiality.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based in Riyadh, Saudi Arabia. The role requires a dedicated professional capable of managing demanding travel logistics and providing exceptional service to senior executives.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLEOfficer - Customer Care Agent | MAF Retail | Head Office KSA<br>ROLE SUMMARYThe Officer Customer Care Agent is responsible for delivering exceptional customer service by handling customer inquiries, requests, complaints, and feedback through various communication channels, including phone calls, email, chat, social media, and customer care systems. The role holder is responsible for resolving customer issues efficiently, providing accurate information, and ensuring a positive customer experience while meeting service quality and operational performance standards.<br>ROLE PROFILEHandle inbound and outbound customer interactions across all approved communication channels. Respond to customer inquiries, requests, complaints, and feedback in a professional and timely manner. Respond to customer inquiries, requests, complaints, and feedback in a professional and timely manner. Process and follow up on customer cases, service requests, complaints, refunds, and escalations as required. Accurately document all customer interactions within the Customer Care System. Collaborate with internal departments to ensure effective resolution of customer concerns. Maintain service quality standards and achieve customer satisfaction targets. Identify and escalate complex or sensitive customer issues to the appropriate teams.<br>REQUIREMENTSDiploma degree or equivalent.1-2 years of experience in Customer Service, Contact Centre, Retail, Hospitality, or a related field. Strong customer service orientation. Ability to handle difficult customer situations professionally. Fluency in Arabic and English is preferred. Complaint Handling & Resolution.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

<h3 >About FAENA</h3> <p >FAENA represents a movement rooted in art, culture, and community, dedicated to authentic hospitality and transformative experiences. Through imaginative design and meaningful collaboration, FAENA creates spaces that bring bold ideas to life. The company is expanding its presence into the Kingdom of Saudi Arabia with FAENA The Red Sea, aiming to establish a new benchmark for beauty, wonder, and connection in the region.</p> <h3 >The Role: Guest Experience Agent - Telephone</h3> <p >FAENA is seeking a <strong >Guest Experience Agent - Telephone</strong> to join its team in Saudi Arabia. This full-time position is crucial for managing all incoming and outgoing telephone communications within the hotel. The role ensures efficient call direction to the appropriate departments or guests, maintaining clear and professional communication standards, and supporting overall hotel operations.</p> <h3 >Key Responsibilities</h3> <ul > <li >Answer and handle all incoming and outgoing telephone calls promptly and professionally.</li> <li >Transfer calls efficiently to the appropriate departments, guests, or staff.</li> <li >Provide accurate information and assistance to guests and callers regarding hotel services and facilities.</li> <li >Operate and monitor the hotel’s PBX/switchboard system consistently.</li> <li >Manage wake-up calls, take messages, and process call forwarding requests.</li> <li >Record and relay messages accurately to guests and relevant departments.</li> <li >Update and maintain call logs and communication records.</li> <li >Support internal communication between hotel departments to ensure operational fluidity.</li> <li >Assist with emergency communication procedures when required.</li> <li >Report any system faults or communication issues to the IT department.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >0-1 years of experience in a guest service, telecommunications, or similar role.</li> <li >Demonstrated ability to maintain clear and courteous communication standards in all interactions.</li> <li >Proficiency in operating PBX/switchboard systems.</li> <li >Strong organizational skills for managing call logs and communication records.</li> <li >Ability to follow hotel communication protocols and standard operating procedures.</li> </ul> <h3 >Professional Conduct</h3> <p >The successful candidate will ensure guest privacy and confidentiality of all information. This role requires maintaining a high level of professionalism and calmness, particularly during high-volume periods or emergency situations, to ensure smooth and uninterrupted telephone service operations.</p> <h3 >Application</h3> <p >If you are committed to delivering exceptional guest service and thrive in a dynamic environment, we encourage you to apply for this opportunity to contribute to FAENA's new chapter in Saudi Arabia.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<br> You'll create challenging tasks and evaluation criteria within realistic simulated environments: Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust What this is NOT: Not data labeling Not prompt engineering Not writing code from scratch - the agent writes most of the code; you guide and evaluate What we look for: 5+ years in software development Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis Experience writing tests (functional, integration) English proficiency - B2+ Why this is hard: Frontier models are already good at coding.<br> Creating a task that genuinely challenges the best models is non-trivial.<br> You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution.<br> Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<br> Requirements and benefits Educational qualifications A Master’s Degree in Computer Science, Software Engineering, Data Science / Data Analytics, Artificial Intelligence / Machine Learning, Computational Linguistics / Natural Language Processing (NLP), Information Systems or other related fields.<br> Bachelor’s degree is accepted if only candidate has 5 years of experience in the field.<br> Academic and/or Professional Experience Candidates should have a minimum of 3 years of professional experience in related roles or domain - specifically for QA-automation/testing or cybersecurity roles How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Compensation: Paid per accepted task.<br> Your rate depends on the qualification tier you reach and how efficiently you complete tasks — up to the equivalent of $50/hr .<br> Because payment is per task, a faster pace raises your effective hourly rate.<br> Why this freelance opportunity might be a great fit for you?<br> Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments.<br> Work on advanced AI projects and gain valuable experience that enhances your portfolio.<br> - Influence how future AI models understand and communicate in your field of expertise.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>The FAENA Movement</strong> is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>As we continue our expansion into the Kingdom of Saudi Arabia, <strong>FAENA The Red Sea</strong> will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><br><br>Job Description<br><br><p><strong>JOB OVERVIEW&nbsp;</strong></p><br><p>The Reservations Agent&nbsp;is responsible for&nbsp;handling all room reservation inquiries and bookings for&nbsp;FAENA&nbsp;with efficiency, accuracy, and exceptional customer service. The role ensures seamless booking experiences across all channels, supports revenue optimization through&nbsp;accurate&nbsp;system handling, and delivers&nbsp;a high level&nbsp;of professionalism aligned with the resort’s luxury hospitality standards.&nbsp;</p><br><p><strong>DUTIES AND RESPONSIBILITIES&nbsp;</strong></p><br><ul><li><p>Handle all reservation inquiries via phone, email, and online channels in&nbsp;a timely&nbsp;and professional manner.&nbsp;</p><br></li></ul><ul><li><p>Process&nbsp;room&nbsp;bookings, modifications, cancellations, and special requests accurately within the system.&nbsp;</p><br></li></ul><ul><li><p>Ensure all reservations are entered correctly with complete guest information and rate details.&nbsp;</p><br></li></ul><ul><li><p>Provide detailed information about room types, rates, packages, and resort services to potential guests.&nbsp;</p><br></li></ul><ul><li><p>Maximize revenue opportunities through upselling room categories and promoting&nbsp;special offers.&nbsp;</p><br></li></ul><ul><li><p>Maintain&nbsp;accurate&nbsp;availability and booking records in the Property Management System (PMS).&nbsp;</p><br></li></ul><ul><li><p>Liaise with Front Office and Housekeeping to ensure smooth guest arrivals and room readiness.&nbsp;</p><br></li></ul><ul><li><p>Handle guest requests and ensure special arrangements are communicated and fulfilled.&nbsp;</p><br></li></ul><ul><li><p>Monitor reservation channels to ensure consistency and accuracy of information across platforms.&nbsp;</p><br></li></ul><ul><li><p>Respond to guest inquiries and resolve booking-related issues efficiently and professionally.&nbsp;</p><br></li></ul><ul><li><p>Maintain strong knowledge of resort offerings, promotions, and local information.&nbsp;</p><br></li></ul><ul><li><p>Ensure compliance with brand standards, policies, and data privacy regulations.&nbsp;</p><br></li></ul><ul><li><p>Support overbooking control and manage inventory allocation as directed by management.&nbsp;</p><br></li></ul><br>Qualifications<br><br><p><strong>QUALIFICATIONS DESIRED&nbsp;</strong></p><br><ul><li><p>High school diploma&nbsp;required; diploma or degree in Hospitality Management or related field preferred.&nbsp;</p><br></li></ul><ul><li><p>1–3 years of experience in reservations, front office, or customer service within hospitality.&nbsp;</p><br></li></ul><ul><li><p>Familiarity with Property Management Systems (PMS) and reservation platforms.&nbsp;</p><br></li></ul><ul><li><p>Basic understanding of hotel operations, room inventory, and rate structures.&nbsp;</p><br></li></ul><ul><li><p>Fluency in English&nbsp;required;&nbsp;additional&nbsp;languages are an advantage.&nbsp;</p><br></li></ul><br>Additional Information<br><br><p><strong>SKILLS&nbsp;</strong></p><br><ul><li><p>Strong communication&nbsp;and customer service skills.&nbsp;</p><br></li></ul><ul><li><p>Excellent attention to detail and accuracy in data entry.&nbsp;</p><br></li></ul><ul><li><p>Ability to handle multiple requests in a fast-paced environment.&nbsp;</p><br></li></ul><ul><li><p>Strong organizational and time-management abilities.&nbsp;</p><br></li></ul><ul><li><p>Sales-oriented mindset with&nbsp;ability&nbsp;to upsell and maximize revenue opportunities.&nbsp;</p><br></li></ul><ul><li><p>Problem-solving skills with a calm and professional approach.&nbsp;</p><br></li></ul><ul><li><p>Teamwork and coordination skills across Front Office, Revenue, and Sales teams.&nbsp;</p><br></li></ul><ul><li><p>Proficiency&nbsp;in basic computer systems and reservation software.&nbsp;</p><br></li></ul><ul><li><p>Strong interpersonal skills with a guest-focused attitude.&nbsp;</p><br></li></ul><ul><li><p>Ability to follow procedures and&nbsp;maintain&nbsp;consistency in service standards.&nbsp;</p><br></li></ul><ul><li><p>High level&nbsp;of professionalism aligned with luxury hospitality service expectations.&nbsp;</p><br></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel part of the experience. No matter what position you are in, there are a few things that are critical to success: creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for a Dispatch Agent to support fast-paced last-mile delivery operations.<br> The role is responsible for coordinating and monitoring orders from pickup to customer delivery, ensuring efficient dispatching, timely deliveries, and quick resolution of operational issues.<br> Responsibilities Coordinate and dispatch orders to delivery partners efficiently.<br> Monitor active deliveries and ensure orders are delivered within the expected timeframe.<br> Communicate with delivery partners and internal teams to ensure smooth operations.<br> Track order status and take immediate action on delayed, cancelled, or problematic orders.<br> Resolve operational issues and escalate critical cases when required.<br> Follow up on delivery performance and ensure service-level targets are met.<br> Maintain accurate dispatch and delivery records.<br> Support daily operations and contribute to improving delivery efficiency and customer experience.<br> 0–3 years of experience in dispatch, logistics, delivery operations, or a related field.<br> Strong communication and coordination skills.<br> Ability to work in a fast-paced, time-sensitive environment.<br> Strong problem-solving and multitasking abilities.<br> Good attention to detail.<br> Basic computer skills and ability to work with operational systems.<br> Good command of English; Arabic is a plus.<br> Willingness to work in shifts, including weekends when required.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Offer consistently professional, friendly, warm and engaging service<br>• Give a warm welcome and check in guests taking into account the established SOPs<br>• Check out of departing guest in accordance with the established standards<br>• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues<br>• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy<br>• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation<br>• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About DHL Express</h3> <p >DHL Express is recognized as the world's most international company, having pioneered cross-border express delivery in 1969. Operating in over 220 countries and territories worldwide, the company connects people globally, leveraging an international network focused on service, quality, and sustainability to facilitate global trade and improve lives.</p> <h3 >Role Overview</h3> <p >DHL Express is seeking a <strong >Retail Sales Agent</strong> to join its team in Dhahran, Eastern region. This full-time role is central to daily customer service operations, primarily involving outbound and inbound processes, alongside critical financial reconciliation tasks. The agent will contribute to maintaining high service standards and operational efficiency within the retail environment.</p> <h3 >Key Responsibilities</h3> <ul > <li >Serve customers daily for both outbound and inbound processes, ensuring a professional image and excellent appearance at the Front Counter.</li> <li >Report daily cash collection, manage Gateway payments and reconciliation, and perform other General Ledger and accounting tasks.</li> <li >Proactively address issues related to Cash Admin Applications (CAA) reconciliation and other cash and duty reconciliations.</li> <li >Meet or exceed all assigned sales targets.</li> <li >Ensure correct handling of all cash and the cash float.</li> <li >Utilize the SPS system to complete Air Waybills (AWBs) in accordance with company standards.</li> <li >Maintain perfect shipment criteria at all times.</li> <li >Ensure suitable levels of brochures and tariffs are displayed.</li> <li >Provide precise and correct information to customers, offering advice on shipment acceptance and carriage.</li> <li >Security screen all shipments prior to acceptance and take necessary action against Dangerous Goods (DGA) shipments.</li> <li >Hold consignee collect shipments as appropriate.</li> <li >Ensure all operational machinery (Card machines, Weighing scales, Computers) is in working order.</li> <li >Accurately upload Disk information from the SPS system at the end of each day.</li> <li >Act as backup and provide support for the team during leave periods and peak times for Finance tasks.</li> </ul> <h3 >Required Skills and Attributes</h3> <ul > <li >Ability to make careful choices between alternatives and exercise sound judgment in uncertain conditions.</li> <li >Strong understanding of customer perceptions and needs, with the ability to identify unspoken thoughts.</li> <li >Drive to prioritize and understand customer needs, providing helpful, friendly, and honest solutions to internal and external customers.</li> <li >Proficiency in expressing well-thought, concise, and timely oral and written information.</li> <li >Adaptability in adjusting language and terminology to suit the audience's characteristics and needs.</li> <li >Demonstrated high level of commitment, energy, resilience, and tenacity in job performance.</li> <li >Proactive approach to challenging the status quo and continuously striving to meet or exceed high standards and challenging goals.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >5 to 10 years</strong> of relevant experience is required for this role.</li> </ul> <h3 >Work Environment</h3> <p >This is a <strong >full-time</strong> position based in Dhahran, within the Eastern region. The role operates within DHL Express's international network, emphasizing service quality and sustainability.</p>

Job Purpose:<br>To provide and promote a professional, high-quality, front-line customer focused telephone service to all AJVA customers for various purposes, including but not limited to, answering queries and questions, handling complaints, troubleshoot problems, providing product information and performing telephonic and internet sales function within and ensuring customer satisfaction within the AJVA’s policies, procedure, and objectives.<br>KEY ACCOUNTABILITIES & ACTIVITIES:<br>Follow the day-to-day operations related to own job to ensure continuity of work.<br>Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.<br>Assist in the preparation of timely and accurate reports of connection center to meet company and department requirements, policies and standards.<br>Responsible for being first point of contact for all customers in order to ensure high quality service delivered and maximum customer satisfaction is achieved.<br>Build and maintain long-term relationships with inquiring and/or buying customers through phone calls, emails and social media… to ensure sustained and increased sales and revenues.<br>Ensure that all calls and complaints from customers (including MCI) are dealt with prompt and resolved on-time within AJVA’s agreed policies, procedures and standards.<br>Record and maintain customer information and feedback on CRM system in comprehensible manner and forward the queries of immediate attention to the concern department personnel.<br>Coordinate and follow-up with the concern departments for the feedback on the customer concerns and queries forwarded to them.<br>Support & On-time Execute “Guaranteeing Customer Satisfaction & Loyalty” programs as per defined AJVA & FORD standards and policies.<br>Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br>Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.<br>JOB SPECIFICATIONS:<br>0-2 years relevant experience in a related field or industry<br>High School Certificate with preferably a Diploma in Sales, Marketing or any other related field

<p>Job Summary We are seeking a motivated, customer-focused, and detail-oriented Remote Customer Support Agent to join our growing team. In this role, you will serve as the primary point of contact for customers, providing timely, accurate, and professional assistance through various communication channels, including phone, email, live chat, and social media. The ideal candidate is an excellent communicator with strong problem-solving abilities, a positive attitude, and a passion for delivering exceptional customer experiences. You will work closely with internal departments to resolve customer concerns, maintain customer satisfaction, and contribute to continuous service improvements while working independently in a remote environment.</p><p><b>Key Responsibilities</b></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, live chat, messaging platforms, and social media.</li><li>Provide accurate information regarding products, services, pricing, billing, orders, and company policies.</li><li>Resolve customer complaints efficiently while maintaining a positive customer experience.</li><li>Investigate customer issues and coordinate with internal departments to provide effective solutions.</li><li>Process customer requests including returns, refunds, exchanges, cancellations, account updates, and order modifications.</li><li>Accurately document customer interactions using CRM software and internal support systems.</li><li>Follow established procedures, workflows, and quality standards for customer service.</li><li>Escalate complex or unresolved issues to supervisors or specialized departments when necessary.</li><li>Maintain a thorough understanding of company products, services, promotions, and policies.</li><li>Meet or exceed established customer satisfaction, response time, and productivity metrics.</li><li>Identify recurring customer issues and provide recommendations for improving products, services, or support processes.</li><li>Assist customers with technical troubleshooting when applicable.</li><li>Participate in ongoing training sessions, coaching, and team meetings.</li><li>Maintain confidentiality of customer information and comply with company privacy and security policies.</li><li>Contribute to a positive team environment by sharing knowledge and best practices.</li></ul><p>Required Qualifications</p><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred).</li><li>Previous experience in customer service, call center, help desk, or customer support is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and interpersonal skills.</li><li>Exceptional problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm, patient, and professional under pressure.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask and prioritize work in a fast-paced environment.</li><li>Comfortable working independently in a remote setting.</li><li>Proficiency with Microsoft Office, Google Workspace, and web-based applications.</li><li>Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar systems is preferred.</li><li>Reliable high-speed internet connection and a quiet, distraction-free workspace.</li></ul><p>Preferred Skills</p><ul><li>Experience supporting customers through multiple communication channels.</li><li>Familiarity with remote collaboration tools such as Slack, Microsoft Teams, Zoom, or Google Meet.</li><li>Strong typing skills with high accuracy.</li><li>Basic technical troubleshooting knowledge.</li><li>Experience handling high-volume customer inquiries.</li><li>Ability to adapt quickly to changing priorities and new technologies.</li><li>Bilingual or multilingual abilities are considered an asset.</li></ul><p>Core Competencies</p><ul><li>Customer-focused mindset</li><li>Professional communication</li><li>Emotional intelligence</li><li>Active listening</li><li>Critical thinking</li><li>Attention to detail</li><li>Adaptability</li><li>Reliability</li><li>Team collaboration</li><li>Accountability</li><li>Time management</li><li>Integrity</li><li>Problem-solving</li><li>Positive attitude</li></ul><p>Performance Expectations</p><ul><li>Maintain high customer satisfaction ratings.</li><li>Meet established response and resolution time goals.</li><li>Achieve quality assurance standards.</li><li>Maintain accurate customer records.</li><li>Demonstrate professionalism in every customer interaction.</li><li>Consistently meet productivity and attendance expectations.</li></ul><p>Working Conditions</p><ul><li>Fully remote position.</li><li>Flexible work schedule based on business needs.</li><li>May require evening, weekend, or holiday availability.</li><li>Prolonged periods of sitting and computer use.</li><li>Frequent communication through phone, email, chat, and video conferencing.</li></ul><p>Equipment Requirements</p><ul><li>Reliable high-speed internet connection.</li><li>Desktop or laptop computer meeting company specifications.</li><li>Noise-canceling headset with microphone.</li><li>Webcam for virtual meetings and training.</li><li>Secure and private home office workspace.</li></ul><p>What We Offer</p><ul><li>Competitive compensation.</li><li>Remote work flexibility.</li><li>Paid training and onboarding.</li><li>Career growth and advancement opportunities.</li><li>Performance-based incentives and recognition programs.</li><li>Paid time off and holidays (where applicable).</li><li>Health, dental, and vision benefits (for eligible employees).</li><li>Retirement savings options (where applicable).</li><li>Employee wellness and assistance programs.</li><li>Supportive, collaborative, and inclusive work environment.</li><li>Ongoing professional development and training opportunities.</li></ul><p>Equal Opportunity Employer</p><p>We are committed to fostering a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds and make employment decisions based on qualifications, merit, and business needs. We provide equal employment opportunities.</p><p>How to Apply</p><p>Interested candidates should submit an updated resume We look forward to welcoming individuals who are passionate about helping customers and committed to delivering exceptional service in a remote work environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred).</li><li>Previous experience in customer service, call center, help desk, or customer support is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and interpersonal skills.</li><li>Exceptional problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm, patient, and professional under pressure.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask and prioritize work in a fast-paced environment.</li><li>Comfortable working independently in a remote setting.</li><li>Proficiency with Microsoft Office, Google Workspace, and web-based applications.</li><li>Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar systems is preferred.</li><li>Reliable high-speed internet connection and a quiet, distraction-free workspace.</li><li>Experience supporting customers through multiple communication channels.</li><li>Familiarity with remote collaboration tools such as Slack, Microsoft Teams, Zoom, or Google Meet.</li><li>Strong typing skills with high accuracy.</li><li>Basic technical troubleshooting knowledge.</li><li>Experience handling high-volume customer inquiries.</li><li>Ability to adapt quickly to changing priorities and new technologies.</li><li>Bilingual or multilingual abilities are considered an asset.</li></ul>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members Secure individual bookings: Convert guest inquiries into confirmed reservations Maintain attention to detail: Record and process all reservations with accuracy Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. <br> A little taste of your day-to-day: <br> Every day is different, but you’ll mostly be: <br> ●Kicking off truly memorable guest experiences with the warmest of welcomes <br> ●Acknowledging IHG Rewards Club members and returning guests in person or over the phone <br> ●Taking, managing, and receiving payments for guest bookings <br> ●Making the check-in and check-out process feel swift and seamless <br> ●Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations <br> ●Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations <br> What We need from you: <br> ●Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to <br> ●Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories <br> ●Fluency in the local language - extra language skills would be great, but not essential <br> ●Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills <br> What you can expect from us: <br> We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. <br> Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. <br> IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing <br> framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br> So, join us and you’ll become part of our ever-growing global family. <br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Bayut is the number one property portal in the Kingdom, connecting millions of users across the country.<br> We are committed to delivering the best online search experience.<br> As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market.<br> With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.<br> As a Telesales Agent, you will have to do inbound and outbound telephone calls to achieve sales targets.<br> You will be responsible for cross-selling or up-selling our products where possible, receiving incoming telephone calls, and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received.<br> You will liaise with the appropriate departments to resolve customer complaints.<br> In this role, you will: Drive sales by calling existing and potential customers to pitch Bayut packages and services; Foster and sustain relationships with customers to encourage repeat business; Understand customers' needs and identify upsell opportunities; Accurately record and process details of customers’ sales , calls , meetings and notes in the CRM; Identify and classify buyer profiles, i.<br>e., B2B, B2C, C2C; Direct prospects to the field sales team when needed; Meet monthly KPIs &amp; revenue targets; Ensure timely payment collection from customers Proficiency of Tools &amp; Systems.<br> High-performing and fast-paced work environment.<br> Comprehensive Health Insurance Rewards and recognition Learning &amp; Development #BayutKSA Bayut is an equal-opportunity employer.<br> We celebrate diversity and are committed to creating an inclusive environment for all employees.<br> Qualifications Bachelor’s degrees in marketing, communications, business administration, or related fields are preferred.<br> Experience (1-2) years of Telesales experience; Proven track record of successfully meeting sales quota preferably over the phone.<br> Knowledge Excellent command of English &amp; Arabic (verbal &amp; written); Good knowledge of the Real Estate industry; Basic knowledge and working experience of call centre systems &amp; solutions; Proficiency in all Microsoft Office applications.<br> Skills Ability to follow scripts; Strong negotiation and consultative sales skills; Excellent organisational and problem-solving skills; Exceptional customer service, communication and negotiation skills; Cool-tempered and able to successfully counter rebuttals in order to close sales.<br> Traits Approachability and friendly personality.<br> Motivating others.<br> Dealing with Ambiguity.<br> Compassion and empathy.<br> Composure. Personal learning and reflection.<br> Flexibility.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Role Description This is a full-time, on-site Elementary School Teacher role based in Riyadh, Saudi Arabia. The teacher will design and deliver engaging lesson plans that align with the school’s curriculum and educational standards. Daily responsibilities include teaching core subjects, assessing student progress, providing feedback, and adapting instruction to meet diverse learning needs. The role also involves maintaining a safe and positive classroom environment, communicating regularly with families and colleagues, and participating in school events, meetings, and professional development activities. The teacher will collaborate with other staff members to support student well-being and contribute to school-wide initiatives. Qualifications Bachelor’s degree in Education or a related field; teaching certification or license. Strong foundation in Elementary Education and Education, with experience teaching young learners. Demonstrated Teaching skills, including classroom management and learner-centered instruction. Ability to develop and implement effective Curriculum Development strategies aligned with school standards. Excellent Communication skills for interacting with students, families, and colleagues. Experience working in multicultural or international school settings is an advantage. Ability to use educational technology and digital tools to support instruction and assessment. Commitment to inclusive practices, student safety, and continuous professional growth.

Qualifications Strong Communication skills, with the ability to interact effectively with staff, students, and families. Proficiency in Administrative Assistance, including scheduling, record-keeping, and office coordination. Understanding of Education and Lesson Planning processes to support teaching staff and curriculum delivery. Demonstrated Educational Leadership capabilities, including supporting school policies and improvement initiatives. Bachelor’s degree in Education, Administration, or a related field; advanced qualifications are an advantage. Experience working in a school or educational setting, preferably in an administrative or coordination role. Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines. Comfort working in an international, multicultural environment and familiarity with local regulations is beneficial.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<br> You'll create challenging tasks and evaluation criteria within realistic simulated environments: Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust What this is NOT Not data labeling Not prompt engineering Not writing code from scratch - the agent writes most of the code; you guide and evaluate What we look for 5+ years in software development Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis Experience writing tests (functional, integration) English proficiency - B2+ Why this is hard Frontier models are already good at coding.<br> Creating a task that genuinely challenges the best models is non-trivial.<br> You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution.<br> Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Effort estimate Tasks for this project are estimated to take 20 hours to complete, depending on complexity.<br> This is an estimate and not a schedule requirement; you choose when and how to work.<br> Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br> Compensation Up to $50/hr equivalent , depending on level and pace.<br> Tasks are estimated at ~20 hours each; you set your own schedule.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>