Mining engineer Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul> <li>Support projects execution by coordinating between internal teams (engineering, planning etc.), manufacturers and contractors.</li> <li>Track project deliverables and milestones.</li> <li>Facilitate communication, follow-up and action items.</li> <li>Ensure documentation and reporting are timely and complete.</li> </ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Prepare detailed shop drawings for MEP / architectural works</p><p>Update as-built drawings</p><p>Coordinate with engineers and site teams</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Technical diploma in drafting or engineering degree</p><p>3 - 7 years AutoCAD experience</p><p>Fit-Out / MEP background</p><p></p></section>

1- The applicant must hold a membership certificate from the Saudi Council of Engineers, Technicians Department, which is a necessary condition from the Ministry of Labor for acceptance in the job. 2- The applicant must be present in Riyadh city. 3- He must have a car, and a transportation allowance will be paid by the company. 4- The work is limited to the Saudi Energy Company.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are orchestrating the best high-performing team, and building it from the ground up in Saudi Arabia! This role is part of Yuno's Graduate Program, designed for ambitious fresh graduates looking for their first full-time opportunity. As a Junior Developer, you'll join our Engineering team, working closely with Product and Solutions Engineering to help build the core services that power Yuno's payments orchestration platform while helping shape what our presence in Saudi Arabia looks like. This is a full-time position and a genuine first step into a career in software engineering at a global fintech.</p><p>Your contribution will be</p><ul><li>Build and maintain, under the guidance of senior engineers, backend services and APIs.</li><li>Collaborate with Product Owners and Solutions Engineers to turn requirements into working solutions.</li><li>Write clean, well-tested, and well-documented code.</li><li>Participate in code reviews and learn engineering best practices from the team.</li><li>Help troubleshoot and resolve production issues alongside support and solutions teams.</li><li>Help shape how Yuno's engineering presence grows in the Saudi market.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fluent in Arabic and English.</li><li>Recent graduate (or graduating before the start date), in Computer Science, Software Engineering, or a related field, and able to work full-time.</li><li>Solid foundation in at least one modern programming language (e.g., Node.js, Go, Python, Java).</li><li>Understanding of REST APIs, databases, and core programming fundamentals from coursework or projects.</li><li>Eagerness to learn and grow in a fast-paced, ground-floor startup environment.</li><li>Personal projects, hackathons, or open-source contributions.</li><li>Internship experience in software development.</li><li>Exposure to cloud environments (AWS, GCP, or Azure) or AI-assisted development tools.</li><li>Interest in payments, fintech, or high-volume transactional systems.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for Saudi diploma holders in the following disciplines:</p><p>1. Civil Engineering</p><p>2. Mechanical Engineering</p><p>3. Electrical Engineering</p><p>4. AutoCAD</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>✅ Female</p><p>✅ Saudi National</p><p>✅ Diploma Holder</p><p>✅ Registered with the SEC as a Technician</p><p>✅ Available to join immediately </p><p><br></p></div>

Key Responsibilities Prepare architectural drawings, design packages, and technical documentation. Coordinate with structural, MEP, and other disciplines. Participate in design reviews and ensure compliance with project requirements and authority regulations. Support authority submissions and approval processes. Assist in the development of designs through Tender Documentation.<br><br>Key Requirements Bachelor’s Degree in Architecture. Minimum 8 years of architectural experience. Strong proficiency in Revit and BIM workflows. Experience in large-scale residential, commercial, mixed-use, hospitality, or healthcare projects. Saudi Council of Engineers (SCE) registration is required<br>.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Site surveying, setting out, and leveling</p><p>Coordinate with site engineers for accuracy of works</p><p>Prepare survey reports and as-built data</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or degree in surveying/civil engineering</li><li>5+ years experience in building projects</li><li>Experience in MEP or Fit-Out works</li></ul><p></p></section>

<p>We're hiring an Engineering Manager for the Catalog team the system of record for every product sold on the platform. The team owns the product data model, taxonomy and attribution, data quality, and the browse and filtration experience that turns catalog data into discovery. This is a player-coach role. You'll manage a team of engineers hiring, growing, and holding the bar while staying hands-on enough to review schemas, challenge query plans, and shape architecture through written RFCs rather than by taking delivery work yourself. Catalog reads sit on the hottest path of every storefront request, and catalog data quality directly drives filtration depth, feed approval, SEO eligibility, and merchant GMV. You'll be expected to lead through earned authority: influence built on judgment, consistency, and care not the reporting line.</p><p>What You'll Own</p><ul><li>Product Data &amp; Attribution<ul><li>The catalog data model products, variants, media, pricing, availability correct on write, fast on read, at the scale of merchants running 100k+ SKUs on shared infrastructure</li><li>Attribute architecture: category-scoped schemas, multilingual values, merchant-defined custom fields</li><li>Coexistence of merchant category trees with a canonical platform taxonomy</li><li>Data quality as a measurable system: completeness scoring, identifier coverage, enrichment loops that lift feed approval and conversion</li></ul></li><li>Filtration &amp; Indexing<ul><li>Faceted navigation with accurate counts, category listing performance, sort/ordering at scale</li><li>The pipeline from product mutation to searchable document event-driven updates, freshness SLAs, zero-downtime reindexing</li><li>The index contract that relevance is built on, in partnership with the Search team (who own query-side ranking)</li></ul></li></ul><p>What You'll Manage</p><ul><li>Own hiring end-to-end; raise the bar with every offer</li><li>Build growth plans tied to the domain's hardest problems; run honest performance management, difficult conversations included</li><li>Protect the team's focus predictable scoping and sequencing, and the willingness to say no with reasons</li><li>Own the tech-debt roadmap as a standing capacity allocation, backed by postmortems and engineering health metrics</li><li>Own incident response and observability of the domain itself feed rejection rates, index lag, facet latency, not just server health</li><li>Partner daily with Product, Storefront, Search, and channel-feed teams</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>8+ years in software engineering with 3+ years managing engineers and evidence of people outcomes: engineers you hired, grew, and promoted, and performance you managed honestly.</li><li>Deep backend and relational-database expertise at scale: schema design, indexing strategy, query-plan analysis, and safe migrations on large, hot tables.</li><li>Production ownership of search/discovery infrastructure OpenSearch/Elasticsearch or Algolia-class platforms powering catalog browse or filtration at real scale.</li><li>E-commerce or marketplace catalog depth: taxonomy design, variant/attribute modeling, and product feed ecosystems.</li><li>Nice to have: PHP/Laravel and MySQL specifically (our stack) or clear evidence you go deep in a new stack quickly.</li><li>Multi-tenant SaaS experience: tenant isolation, per-tenant limits, noisy-neighbor mitigation.</li><li>Arabic-language data awareness (normalization, mixed-script content) and RTL product thinking.</li><li>Google Merchant Center and structured-data/SEO experience.</li><li>Redis and edge caching for high-read paths, including invalidation design.</li></ul>

<ul><li>Oversee the installation, calibration, and maintenance of advanced electronic control systems, PLCs, and SCADA networks crucial for water treatment processes.</li><li>Diagnose and repair complex electrical and electronic malfunctions in pumps, motors, chemical feed systems, and instrumentation, minimizing downtime.</li><li>Implement and manage preventative maintenance schedules for all electronic equipment, utilizing predictive maintenance technologies to enhance reliability.</li><li>Interpret complex electrical schematics, blueprints, and technical manuals to troubleshoot and upgrade system components efficiently.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Associate's or Bachelor's degree in Electronics Engineering Technology, Electrical Engineering, or a related field.</p></li><li><p>Minimum of 10 years of progressive experience as an Electronic Technician specifically within water/wastewater treatment facilities.</p></li><li><p>Possession of relevant certifications such as Certified Electronics Technician (CET) or specific PLC/SCADA vendor certifications.</p></li><li><p>Demonstrated expertise in troubleshooting and repairing AC/DC motor controls, variable frequency drives (VFDs), and instrumentation.</p></li></ul>

<ul><li>Diagnose and repair complex electromechanical issues in large-scale generator systems, including prime and standby units, ensuring minimal downtime.</li><li>Perform advanced preventative maintenance on generator engines, alternators, control systems, and associated electrical components to optimize performance and longevity.</li><li>Troubleshoot and resolve intricate electrical control system faults, utilizing advanced diagnostic tools and schematics for intricate generator control panels.</li><li>Conduct thorough inspections and load bank testing of generators, interpreting results to identify potential failures and recommend corrective actions.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Possess a strong educational foundation, typically an Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.</p></li><li><p>Hold relevant certifications such as Certified Generator Technician (CGT) or equivalent, demonstrating specialized expertise.</p></li><li><p>Have a minimum of 7 years of progressive experience specifically with the maintenance and repair of industrial generators.</p></li><li><p>Demonstrate a deep understanding of diesel and natural gas engines, AC/DC electrical systems, and complex control circuitry.</p></li></ul>

<ul><li>Operate and monitor chiller refrigerant systems to ensure optimal performance and efficiency, maintaining precise temperature control for critical processes.</li><li>Perform routine inspections and preventative maintenance on all chiller components, including compressors, condensers, evaporators, and pumps, to identify and address potential issues before they cause downtime.</li><li>Diagnose and troubleshoot refrigerant leaks, system malfunctions, and operational anomalies, utilizing specialized tools and diagnostic equipment to pinpoint root causes.</li><li>Safely handle, charge, and recover refrigerants according to environmental regulations and company safety protocols, ensuring compliance with all relevant standards.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Possession of a High School Diploma or GED is fundamental for understanding technical manuals and procedures.</li><li>A minimum of 3-5 years of hands-on experience operating and maintaining large-scale industrial chiller systems.</li><li>Certification as a Universal EPA Refrigerant Technician is mandatory for legal and safe refrigerant handling.</li><li>Proven experience in a heavy industrial or manufacturing environment, demonstrating familiarity with complex machinery.</li></ul>

<ul><li>Lead and mentor junior technicians, ensuring adherence to safety protocols and quality standards during installation, maintenance, and repair of complex elevator systems.</li><li>Diagnose and resolve intricate mechanical and electrical issues in elevators, escalators, and moving walkways, minimizing downtime and ensuring optimal performance.</li><li>Perform advanced troubleshooting on control systems, motor drives, and safety mechanisms, utilizing diagnostic tools and schematics to identify root causes.</li><li>Oversee major repair projects and modernizations, coordinating with project managers, clients, and other trades to ensure timely and budget-conscious completion.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Possess a high school diploma or GED; technical school or apprenticeship completion preferred.</p></li><li><p>Hold a valid Elevator Mechanic license or equivalent certification recognized by industry standards.</p></li><li><p>Accumulate 10 years of progressive experience as an Elevator Technician, with a proven track record of handling complex systems.</p></li><li><p>Demonstrate proficiency in reading and interpreting electrical schematics, mechanical blueprints, and technical manuals.</p></li></ul>

<ul><li>Oversee the installation, maintenance, and repair of all commercial kitchen equipment, ensuring optimal performance and safety standards are met.</li><li>Diagnose and troubleshoot complex mechanical, electrical, and plumbing issues across a wide range of kitchen appliances and systems.</li><li>Develop and implement preventative maintenance schedules to minimize downtime and extend the lifespan of critical kitchen infrastructure.</li><li>Lead and mentor junior technicians, providing guidance on technical procedures, safety protocols, and problem-solving strategies.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Possession of a relevant vocational degree or certification in HVAC, electrical, plumbing, or mechanical engineering.</p></li><li><p>Minimum of 10 years of hands-on experience as a kitchen technician or in a similar technical maintenance role within the hospitality or food service industry.</p></li><li><p>Proven expertise in diagnosing and repairing a diverse array of commercial kitchen appliances, including ovens, ranges, fryers, refrigeration units, and dishwashers.</p></li><li><p>Strong understanding of electrical, plumbing, and gas systems common in commercial kitchen environments.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>Technical Advisor - Civil<br><br><p>Responsible for study, design, specification and services of transportation systems (road, rail, airport, seaport), bridges, infrastructure, drainage, underground utilities, hydrology/hydraulics, water treatment and distribution, wastewater collection and treatment, water resources and raw water supply, tunnels, geotechnical design, and other civil engineering works. Under broad direction, functions as a technical specialist who makes decisions and recommendations that are recognized as authoritative and have a far reaching impact on extensive engineering and related activities of the company. Negotiates critical and controversial issues with top-level engineers and officers of other organizations and companies. Performs advisory and consulting work for the organization as a recognized authority for broad program areas or in an intensely specialized area. Job role contributes directly to value creation. Skills are typically acquired through an undergraduate degree in Engineering and a minimum of 10 years related experience, with average experience of 15+ years.</p><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Company Description International Window Company is a design and build services provider that has grown from a 10-person operation in 2013 to a team of over 50 professionals. The organization specializes in innovative and sustainable solutions, supported by experienced engineers, architects, and project managers with a strong track record of successful delivery. The company values long-term client relationships and has built trust with reputable partners through consistent performance. By embracing cutting-edge technologies, sustainable practices, and adapting to evolving market trends, International Window Company maintains a strong focus on quality, delivering projects on time and within budget.<br>Role Description This full-time Architectural Drafter role is an on-site position based in Jeddah. The Architectural Drafter will prepare detailed architectural and construction drawings, including plans, sections, and elevations, based on design concepts and project specifications. Responsibilities include translating architectural designs into precise technical drawings, updating plans to reflect design changes, and coordinating with architects, engineers, and project managers to ensure accuracy and compliance with building codes and standards. The role involves using CAD and related drafting software, organizing drawing sets for review and approval, and supporting the design team in planning and documentation throughout the project lifecycle.<br>Qualifications Strong skills in Architectural Drawings and Construction Drawings, with the ability to produce accurate, detailed plans and documentation. Knowledge of Architecture and Planning principles, including building codes, regulations, and basic structural and design concepts. Proficiency in technical Drawing using CAD or similar drafting software, with attention to detail and consistency. Relevant diploma or degree in Architecture, Architectural Technology, or a related field. Experience working in a design and build or construction environment is preferred. Ability to collaborate effectively with multidisciplinary teams and communicate clearly in written and verbal form. Strong organizational skills, with the ability to manage multiple drawing sets and meet project deadlines. Familiarity with sustainable design principles and innovative building technologies is an advantage.

Company Description Yaseen Modern Contracting Company (YMCC) is a diversified and fast-growing contractor specializing in MEP works, civil construction, and heavy machinery supply. The company delivers major industrial and infrastructure projects across the Kingdom of Saudi Arabia, with a strong presence in key economic regions. YMCC focuses on quality, safety, and timely project execution, working with both public and private sector clients. Role Description The SEC Approved WPR C2 will oversee and coordinate all work permit activities for Saudi Electricity Company–related projects to ensure compliance with SEC standards and safety regulations. This full-time, on-site role is based in Riyadh, Saudi Arabia, and involves daily interaction with project managers, site engineers, safety officers, and client representatives. Responsibilities include preparing, reviewing, and validating work permit requests, ensuring all technical documentation and safety requirements are in place before work begins. The role also includes monitoring permit status, updating records, and ensuring timely renewals or closures of permits. The SEC Approved WPR C2 will support site inspections, participate in toolbox talks when required, and help resolve permit-related issues to avoid delays and non-compliance. Qualifications Demonstrated knowledge of SEC (Saudi Electricity Company) work permit procedures, classifications (including C2), and related regulations. Experience in construction, electrical, or MEP project environments, preferably on utility or power infrastructure projects. Strong understanding of safety practices, risk assessment, and hazard control related to work permits and site activities. Ability to review technical documents, drawings, and method statements to verify readiness for work permit issuance. Effective communication and coordination skills to work with engineers, supervisors, safety teams, and client representatives. Proficiency in maintaining accurate records, logs, and reports for permits and compliance documentation. SEC-approved WPR C2 certification (or equivalent recognized approval) is required.

Responsibilities<br><br>Experience in OPERCOM ™ and ICAPS© application At least 15 years of experience in Security System, including ~10 years of Pre-commissioning and Commissioning Experience to Perform pre-functional and functional tests of all security systems against approved test procedures and checklists Coordinate and perform Integrated Systems Testing (IST) across subsystems such as CCTV, Access Control, intrusion detection, perimeter systems, networks, and building management interlocks. Validate interfaces between security systems and other infrastructure (e.g., fire alarms, BMS) Work closely with main contractors, MEP/ICT teams, vendors, site engineers, and consultants to resolve test issues

Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.<br><br>With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.<br><br><br><br>Job Description<br><br>We are seeking an experienced MEP Design Lead Mechanical to join our dynamic engineering team in Jeddah, Saudi Arabia. In this leadership role, you will oversee the mechanical design aspects of airport infrastructure projects, ensuring compliance with international standards and Saudi Building Code requirements. You will lead a team of mechanical engineers and designers, driving innovation and excellence in MEP system design while managing complex coordination across multiple disciplines.<br><br>Lead and mentor a team of mechanical engineers and design professionals on airport and aviation facility projects Develop comprehensive mechanical design solutions for HVAC, plumbing, fire protection, and related systems in airport environments Manage the mechanical design phase from concept through construction documentation Coordinate with architects, electrical engineers, and other disciplines to ensure seamless system integration and clash-free designs Utilize BIM and advanced design software to create detailed mechanical models and construction documents Ensure all designs comply with Saudi Building Code, international standards, and airport-specific requirements Conduct design reviews and quality assurance checks to maintain high standards of accuracy and completeness Prepare technical specifications, calculations, and design reports for airport projects Collaborate with clients, consultants, and contractors to address design challenges and implement solutions Monitor project timelines and budgets while maintaining design excellence Stay current with industry best practices and emerging technologies in MEP design<br><br><br>Qualifications<br><br>Minimum 10 years of professional experience in MEP mechanical design Minimum 4 years of direct experience on airport, aviation, or large-scale infrastructure projects Advanced proficiency in MEP design software including Auto CAD, Revit, and HVAC design tools Comprehensive knowledge of mechanical systems including HVAC, plumbing, fire protection, and building automation Proven leadership experience managing engineering teams and coordinating multidisciplinary projects Strong understanding of Saudi Building Code and international design standards (ASHRAE, NFPA, etc.) Expertise in BIM modeling and coordination Excellent analytical and problem-solving skills with meticulous attention to detail Strong communication and interpersonal skills with ability to coordinate across multiple stakeholders Experience with design coordination software and clash detection tools Project management experience and organizational skills Familiarity with airport-specific mechanical requirements and operational constraints Professional certification in mechanical engineering or related field (preferred)<br> <br><br> <br><br>Airport / Aviation

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>End-to-End Solution Architect – Oracle RODOD (BSS/OSS)</p><p>Experience 12+ years in Telecom BSS/OSS with at least 5+ years in Oracle Communications solutions. Role Summary End-to-End Oracle RODOD Solution Architect to lead the design, transformation, and delivery of telecom BSS/OSS ecosystems. The architect will own the complete solution lifecycle from business requirements through architecture, design, integration, implementation, testing, and production rollout. </p><p><strong>Key Responsibilities</strong></p><p><strong>Solution Architecture &amp; Design</strong></p><ul><li><p>Define end-to-end Oracle RODOD architecture aligned with business and enterprise architecture goals.</p></li><li><p>Lead telecom transformation initiatives across B2C, B2B, Fixed, Mobile, Enterprise, and Digital Services.</p></li><li><p>Design Concept-to-Cash, Lead-to-Order, Order-to-Activate, and Trouble-to-Resolve journeys.</p></li><li><p>Produce HLDs, LLDs, solution blueprints, integration architecture, and deployment strategies.</p></li><li><p>Ensure architecture compliance with TM Forum Open Digital Architecture (ODA) and Frameworks principles.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Oracle RODOD Domain Ownership</strong></p><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Design and govern solutions across:</p><ul><li><p>Oracle Siebel CRM</p></li><li><p>Oracle Product Catalog / PDC</p></li><li><p>Oracle OSM (Order and Service Management)</p></li><li><p>Oracle BRM (Billing and Revenue Management)</p></li><li><p>Oracle ECE (Elastic Charging Engine)</p></li><li><p>Oracle ASAP</p></li><li><p>Oracle UIM</p></li><li><p>Oracle AIA / SOA Suite / OSB</p></li><li><p>Oracle Communications APIs</p></li><li><p>Digital channels and self-service platforms</p></li></ul><p><strong>Integration Leadership</strong></p><ul><li><p>Define APIs, middleware, microservices, and integration frameworks.</p></li><li><p>Architect integrations with:</p><ul><li><p>ERP</p></li><li><p>Payment gateways</p></li><li><p>CRM systems</p></li><li><p>Digital channels</p></li><li><p>Inventory platforms</p></li><li><p>Network elements</p></li><li><p>Data and analytics platforms</p></li></ul></li><li><p>Lead system decomposition and modernization initiatives.</p></li></ul><p><strong>Delivery &amp; Transformation</strong></p><ul><li><p>Participate in RFPs, solutioning workshops, and customer presentations.</p></li><li><p>Lead architecture governance throughout implementation.</p></li><li><p>Work closely with development, testing, DevOps, and operations teams.</p></li><li><p>Drive performance, scalability, security, and resilience requirements.</p></li></ul><p><strong>Stakeholder Management</strong></p><ul><li><p>Act as trusted advisor to CIOs, CTOs, Enterprise Architects, and Program Directors.</p></li><li><p>Facilitate architecture reviews and steering committee discussions.</p></li></ul><p>Present solution recommendations to customer leadership teams.</p><p><strong>Certifications (Preferred)</strong></p><br><ul><li><p>Oracle Communications Certifications</p></li><li><p>TOGAF</p></li><li><p>TM Forum ODA/Open API Certifications</p></li><li><p>OCI Solutions Architect Certification</p></li></ul><p>Agile/Scrum Certifications</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Why This Job Is Exciting You will support Innovatrics' biometric software running in production environments, with a primary focus on a dedicated long-term partner project in Riyadh.<br> You'll be the first technical point of contact for incidents and requests, working within a structured support process and backed up by a remote team from HQ Bratislava.<br> How Support Works at Innovatrics L1: Support team (you) — triage, investigation, customer comms, ticket ownership (career level T1-T2 - Junior) L2: System Engineers &amp; Solution Delivery Managers — deeper troubleshooting, deployments, complex analysis L3: Engineering — product-level fixes and advanced technical resolution In Your First Month, You'll Learn the supported solution, customer context, and how our L1/L2/L3 support model works Shadow ticket handling, environment checks, and incident troubleshooting in real production setups Get onboarded into our tooling and documentation (Freshdesk, Jira, Confluence, monitoring/log platforms) As You Settle Into the Role, You'll Own customer tickets end-to-end: triage, investigation, updates, and resolution within SLA Troubleshoot using logs, system behavior, and structured reproduction; escalate to L2/L3 when needed Coordinate with HQ and local stakeholders during incidents (Support team, System Engineers, Solution Delivery Managers, .<br>..) Within Your First Year, You'll Resolve standard incidents independently and consistently according to the support process Contribute to knowledge base and ticket hygiene (clear steps, root cause notes, reproducible findings) Support stability: help minimize downtime through proactive checks, clean escalations, and follow-through What You'll Be Responsible For Ticket ownership: analyze incidents, request missing info, reproduce issues, propose resolution steps Customer communication: keep tickets up to date, communicate progress clearly via portal/email/calls Operational support: monitoring, coordinating patches/changes in the customer environment, and supporting troubleshooting sessions Escalations &amp; collaboration: involve System Engineers / Solution Delivery Managers / Engineering when needed, track progress On-call participation: active participation in 24/7 on-call rotations as part of this dedicated customer engagement What We're Looking For Languages Arabic (professional spoken and written) — required English (professional spoken and written) — required Skills &amp; Mindset Strong ownership, structured troubleshooting, and attention to detail Comfortable communicating with customers under time pressure (SLA-driven) Reliable and able to work independently, while escalating early when needed Technical Requirements Must-have: Linux administration experience in production environments Kubernetes fundamentals — ability to work with pods/services, collect and analyze logs, perform basic troubleshooting Ability to read logs and identify likely triggers and root causes Experience working in a ticket-based support environment (internal or external) Nice-to-have: Helm (basic usage or understanding) Databases: PostgreSQL / MSSQL / Oracle (connectivity checks, basic queries) Networking fundamentals (DNS, ports, firewalls, connectivity troubleshooting) Monitoring &amp; logging tools: Grafana, ELK (or similar) Messaging services exposure Scripting / automation basics (Bash, Python, or similar) On-Call &amp; Availability This role requires full participation in 24/7 on-call rotations as part of a dedicated single-customer engagement in Riyadh.<br> During on-call periods, candidates must be able to reach the customer site within approximately one hour if required.<br> Interview Process Introduction Stage — Recruiter Screen (virtual call) Team Interview Stage — Technical &amp; Team Interview (single extended interview, conversation &amp; practical case-based scenarios) Final Stage — CARES Interview — Values driven conversation We encourage candidates to request additional conversations with team members they would like to meet.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>