E-marketing Jobs in Saudi

<h3 >About Umrahbookings</h3> <p >Umrahbookings is a leading travel technology company that connects travel agencies with a comprehensive suite of travel solutions, including hotels, transfers, and visa services, across Saudi Arabia. The company is committed to enhancing the efficiency and reach of travel services through its advanced platforms.</p> <h3 >Role Overview: Backend Platform Administrator</h3> <p >Umrahbookings is seeking a <strong >Backend Platform Administrator</strong> to manage its internal booking and content management platform. This full-time role is based in Makkah or Jeddah and requires a proactive and detail-oriented individual to ensure the system remains accurate, organised, and current. The administrator will be responsible for the day-to-day maintenance of website content, hotel information, promotions, user accounts, and operational data, working collaboratively with various departments to support business efficiency and provide a seamless experience for partners.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage and maintain the company's internal booking and management platform.</li> <li >Create, update, and publish website content, including banners, pages, and promotional material.</li> <li >Manage hotel listings, room information, images, descriptions, facilities, and rates within the platform.</li> <li >Configure and maintain transfer, visa, and other travel-related services.</li> <li >Create and manage user accounts, permissions, and access levels.</li> <li >Monitor system data to ensure information accuracy, completeness, and timeliness.</li> <li >Coordinate with Marketing, Sales, Operations, and Contracting teams for content and system updates.</li> <li >Perform quality assurance checks to identify and resolve content or configuration issues.</li> <li >Support the rollout of new platform features and operational improvements.</li> <li >Produce reports and assist with data management as required.</li> <li >Maintain platform standards and ensure consistency across all published content.</li> <li >Identify opportunities to improve workflows and platform efficiency.</li> <li >Escalate technical issues to the development team when necessary and assist with testing system enhancements.</li> </ul> <h3 >Candidate Profile</h3> <p >The ideal candidate will be highly organised and detail-oriented, with a keen interest in managing digital platforms and operational systems. This role is suitable for individuals with <strong >0-1 years of experience</strong> in a relevant field.</p> <h3 >Work Location and Compensation</h3> <p >This full-time position is available in <strong >Makkah</strong> or <strong >Jeddah</strong>, Saudi Arabia. Umrahbookings offers a competitive salary that will be determined based on the candidate's experience.</p> <h3 >Application</h3> <p >Join Umrahbookings to contribute to the technology that powers thousands of travel bookings daily.</p>

<p>Role Overview At Rosewood AMAALA, we are redefining ultra-luxury hospitality through exceptional service, authentic experiences, and our philosophy of Relationship Hospitality and A Sense of Place . The Talent Acquisition Manager plays a pivotal role in attracting, engaging, and hiring exceptional talent to support the successful pre-opening and ongoing operations of the resort. This role is responsible for leading end-to-end recruitment, employer branding, workforce planning, stakeholder management, and ensuring compliance with Saudi labour regulations and Saudisation objectives. Working closely with department leaders, the Talent Acquisition Manager will build high-performing teams that embody Rosewood's culture, values, and commitment to excellence.</p><p>Key Responsibilities</p><ul><li>Develop and execute recruitment strategies aligned with the resort's pre-opening and operational hiring plans.</li><li>Build proactive talent pipelines for critical and hard-to-fill positions.</li><li>Partner with department heads to understand workforce requirements and recruitment priorities.</li><li>Develop sourcing strategies across local, regional, and international markets</li><li>Manage the full recruitment lifecycle from requisition approval through onboarding.</li><li>Ensure an exceptional candidate experience throughout every stage of the recruitment process.</li><li>Conduct competency-based interviews and support hiring managers in candidate selection.</li><li>Coordinate assessment centres, recruitment campaigns, career fairs, and open days.</li><li>Maintain accurate recruitment records and applicant tracking systems.</li><li>Strengthen Rosewood AMAALA's employer brand across digital platforms and recruitment channels.</li><li>Develop recruitment marketing initiatives to attract high-calibre hospitality professionals.</li><li>Build relationships with hospitality schools, universities, and industry partners.</li><li>Represent Rosewood at recruitment events and networking opportunities.</li><li>Support the achievement of Saudisation targets across all departments.</li><li>Develop initiatives to attract, recruit, and retain Saudi nationals.</li><li>Build partnerships with government agencies, universities, and local training institutions.</li><li>Monitor compliance with localisation requirements and provide recruitment recommendations.</li><li>Manage relationships with international recruitment agencies and executive search firms.</li><li>Negotiate recruitment terms and monitor agency performance.</li><li>Ensure all recruitment partners comply with Rosewood standards and ethical recruitment practices.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, or a related discipline.</li><li>Professional HR or Recruitment certification is advantageous (CIPD, SHRM, AIRS, LinkedIn Recruiter Certification, etc.).</li><li>Minimum 5 7 years of Talent Acquisition experience, with at least 2 years in a leadership role.</li><li>Luxury hotel or resort recruitment experience is highly preferred.</li><li>Pre-opening hospitality experience is a strong advantage.</li></ul>

<div dir="rtl"><h3 >نبذة عن الدور</h3> <p >تبحث مؤسسة حامد سعود العتيبي للمقاولات عن <strong >فني مواقع إلكترونية</strong> للانضمام إلى فريقها في مدينة جدة، ضمن منطقة مكة المكرمة. يمثل هذا الدور فرصة لمتخصص ذي خبرة تتراوح بين 2 إلى 5 سنوات للعمل بدوام كامل في مجال تصميم المواقع وصيانتها.</p> <h3 >الغرض من الوظيفة</h3> <p >يتمثل الغرض الأساسي لهذا الدور في دراسة هيكل المواقع الإلكترونية وتصميمها وصيانتها بشكل فعال، بالإضافة إلى إعداد وتقديم التقارير الدورية المتعلقة بسير العمل وأداء المواقع.</p> <h3 >المهام والمسؤوليات الرئيسية</h3> <ul > <li >دراسة وتحليل أجزاء هيكل الموقع الإلكتروني، وإعداد النماذج الأولية للمدخلات، واختبار التصميم ومناقشته مع مطور الموقع لضمان التوافق والجودة.</li> <li >استخدام الأدوات والبرامج المتخصصة لتصميم الموقع وجمع عناصره وتنسيقها، وتصميم الصفحات الخاصة بالموقع وتجهيز كافة العناصر اللازمة للاستخدام الفعال.</li> <li >تصميم النماذج والجداول وربطها بقواعد البيانات، وإضافة النصوص البرمجية اللازمة، وتنسيق عناصر الصفحة، وتكوين لوحة النمط العام (CSS)، وتهيئة الصفحات لمحركات البحث (SEO).</li> <li >متابعة أداء الخادم المستضيف للموقع، ورصد آراء وملاحظات الزوار، وتحديث محتويات الموقع بشكل دوري، وتحديث النصوص البرمجية الجاهزة لضمان الأمان والكفاءة.</li> <li >إعداد وتقديم تقارير العمل المفصلة، وتوثيقها وحفظها بشكل منهجي لضمان سهولة الرجوع إليها وتتبع التقدم.</li> </ul> <h3 >المتطلبات والمؤهلات</h3> <ul > <li >خبرة عملية تتراوح بين <strong >سنتين وخمس سنوات</strong> في مجال تصميم وتطوير وصيانة المواقع الإلكترونية.</li> <li >معرفة قوية بأدوات تصميم المواقع وتقنيات ربط قواعد البيانات.</li> <li >القدرة على كتابة وتعديل النصوص البرمجية وتنسيق عناصر الصفحات.</li> <li >فهم أساسيات تحسين محركات البحث (SEO).</li> <li >مهارات ممتازة في إعداد التقارير وتوثيق العمل.</li> </ul> <h3 >موقع العمل ونوعه</h3> <p >يقع مقر العمل لهذه الوظيفة في مدينة <strong >جدة</strong>، ضمن منطقة <strong >مكة المكرمة</strong>. الوظيفة بدوام كامل.</p> <h3 >معلومات إضافية</h3> <p >الراتب لهذه الوظيفة <strong >غير معلن</strong> وسيتم تحديده بناءً على الخبرة والمؤهلات خلال عملية التوظيف.</p></div>

<h3 >About the Role</h3> <p >Qiddiya is seeking a <strong >Director Loyalty Commercial</strong> to join its team in Riyadh, Saudi Arabia. This full-time role is responsible for defining and executing the commercial strategy of the loyalty program. The primary objective is to maximize customer lifetime value, member engagement, revenue generation, and partner participation within the loyalty ecosystem, supporting the organization's growth objectives.</p> <h3 >Loyalty Commercial Strategy</h3> <p >The Director Loyalty Commercial develops and leads the strategic direction for the loyalty program, ensuring alignment with overall business and customer engagement goals.</p> <ul > <li >Develop and lead the commercial strategy for the loyalty program, ensuring alignment with business objectives and customer engagement goals.</li> <li >Identify and implement revenue-generating opportunities across the loyalty ecosystem.</li> <li >Establish long-term growth plans for loyalty membership, engagement, retention, and profitability.</li> <li >Drive innovation in loyalty products, rewards, benefits, and member experiences.</li> </ul> <h3 >Partnership Management and Program Development</h3> <p >This role involves building and managing strategic alliances and overseeing the evolution of the loyalty program offerings and technology.</p> <ul > <li >Build and manage strategic partnerships with external brands, retailers, financial institutions, travel operators, entertainment providers, and other relevant stakeholders.</li> <li >Negotiate commercial agreements and partnership contracts to maximize value for both members and the organization.</li> <li >Develop a robust coalition of partners that enhances member benefits and program attractiveness.</li> <li >Monitor partner performance and ensure delivery against agreed commercial targets.</li> <li >Oversee the design and launch of new loyalty products, earning and redemption mechanisms, tier structures, and member benefits.</li> <li >Evaluate emerging loyalty technologies and industry best practices, championing digital transformation initiatives to improve program effectiveness and customer experience.</li> </ul> <h3 >Loyalty Economics and Commercial Performance</h3> <p >The Director Loyalty Commercial is responsible for the financial health and performance measurement of the loyalty program, leveraging data for strategic insights.</p> <ul > <li >Own the loyalty program P&amp;L and commercial performance metrics.</li> <li >Establish revenue, redemption, and customer engagement targets.</li> <li >Track and analyze program KPIs, including member acquisition and retention, active member rates, customer lifetime value, incremental revenue, redemption behavior, and partner contribution.</li> <li >Utilize customer data, market trends, and competitive intelligence to identify opportunities for growth and differentiation.</li> <li >Drive the development of personalized offers and targeted campaigns based on customer insights, collaborating with analytics teams to measure program effectiveness and customer behavior.</li> </ul> <h3 >Leadership and Stakeholder Management</h3> <p >This role requires strong leadership and effective collaboration across various internal and external stakeholders to drive loyalty program adoption and success.</p> <ul > <li >Lead and develop a high-performing loyalty commercial team, establishing performance objectives and providing coaching to team members.</li> <li >Partner closely with Marketing, Digital, Customer Experience, Commercial, Finance, Data &amp; Analytics, Retail, and Operations teams.</li> <li >Provide executive-level recommendations to senior leadership on loyalty performance and growth opportunities.</li> <li >Lead cross-functional initiatives that enhance customer engagement and loyalty program adoption.</li> <li >Ensure compliance with organizational governance, financial, and regulatory requirements.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for this position should possess a strong background in loyalty program management and commercial strategy.</p> <ul > <li >A minimum of 10 years of relevant experience in loyalty, commercial strategy, or a related field.</li> <li >Demonstrated ability to define and execute commercial strategies to drive loyalty program growth and profitability.</li> <li >Proven experience in partnership management and negotiation.</li> <li >Strong analytical skills with the ability to manage P&amp;L and interpret complex data for strategic decision-making.</li> </ul>

<p class="MsoNormal" dir="RTL" ><b><span lang="EN-US" >&nbsp;Photographer</span></b><span dir="LTR"></span><span dir="LTR"></span><b ><span dir="LTR" ><span dir="LTR"></span><span dir="LTR"></span> (Photographer)<o:p></o:p></span></b></p> <p class="MsoNormal" dir="RTL" ><span lang="EN-US" >Maras Medical Company announces the availability of a job opportunity for the position of Photographer to join the marketing team. We are looking for a creative photographer with artistic sense and experience in producing professional visual content that reflects the brand identity and contributes to enhancing its presence across various platforms</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></p> <p class="MsoNormal" dir="RTL" ><b><span lang="EN-US" >Responsibilities</span></b><span dir="LTR"></span><span dir="LTR"></span><b ><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>: <o:p></o:p></span></b></p> <ul> <li><span lang="EN-US" >Professionally photographing medical services, events, and marketing materials</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> <li><span lang="EN-US" >Conducting photo sessions within branches according to the company's visual identity</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> <li><span lang="EN-US" >Processing and editing photos using professional software, ensuring the highest quality standards</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> <li><span lang="EN-US" >Coordinating with the marketing team to produce visual content that supports advertising campaigns</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> <li><span lang="EN-US" >Maintaining photography equipment and ensuring its readiness for use</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> <li><span lang="EN-US" >Archiving and organizing files and photos for easy access</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> </ul> <p class="MsoNormal" dir="RTL" ><b><span lang="EN-US" >Qualifications and Requirements</span></b><span dir="LTR"></span><span dir="LTR"></span><b ><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>: <o:p></o:p></span></b><b><span lang="EN-US" ><o:p></o:p></span></b></p> <p class="MsoListParagraph" dir="RTL" ><b><span >·</span></b><span > </span><span dir="RTL"></span><span lang="EN-US" >Bachelor's degree in Photography, Media, Communications, Arts, or any related field</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <b ><o:p></o:p></b></span></p> <ul> <li><span lang="EN-US" >Practical experience in photography (essential requirement)</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> <li><span lang="EN-US" >Proficiency in using professional cameras and lighting equipment</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> <li><span lang="EN-US" >Mastery of photo editing software such as </span><b><span dir="LTR">Adobe Photoshop</span></b><span dir="LTR"> </span><span lang="EN-US" >and </span><b><span dir="LTR">Adobe Lightroom</span></b><span dir="LTR">. <o:p></o:p></span></li> <li><span lang="EN-US" >Possess a creative sense and the ability to highlight details and produce high-quality photos</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> <li><span lang="EN-US" >Ability to work under pressure and meet deadlines</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> <li><b><span lang="EN-US" >A portfolio must be attached</span></b><span dir="LTR"></span><span dir="LTR"></span><b><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span> (Portfolio) </span></b><b><span lang="EN-US" >with the CV</span></b><span dir="LTR"></span><span dir="LTR"></span><b><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>.</span></b><span dir="LTR"><o:p></o:p></span></li> </ul> <p class="MsoNormal" dir="RTL" ><b><span lang="EN-US" >Benefits</span></b><span dir="LTR"></span><span dir="LTR"></span><b ><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>: <o:p></o:p></span></b></p> <ul> <li><span lang="EN-US" >A professional and creative work environment</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> <li><span lang="EN-US" >Opportunities for professional development</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> <li><span lang="EN-US" >Competitive salary and benefits</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> <li><span lang="EN-US" >Participation in diverse projects within a leading medical sector</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>. <o:p></o:p></span></li> </ul> <p class="MsoNormal" dir="RTL" ><span dir="LTR" ></span><span dir="LTR"> </span><b><span lang="EN-US" >Work Location</span></b><span dir="LTR"></span><span dir="LTR"></span><b ><span dir="LTR"><span dir="LTR"></span><span dir="LTR"></span>: </span></b><span lang="EN-US" >Riyadh</span><span dir="LTR"><o:p></o:p></span></p>

<p><strong>Senior Sales Consultant – Residential</strong></p><p>We are looking for an experienced <strong>Senior Sales Consultant</strong> to join our Residential Investments team and drive the sales of residential units while delivering an exceptional customer experience.</p><p>Key Responsibilities</p><ul><li>Manage the end-to-end sales journey, from lead qualification to closing and contract execution.</li><li>Engage with leads through digital, walk-in, and broker channels and maintain an active sales pipeline.</li><li>Conduct property presentations, site visits, and show-unit walkthroughs.</li><li>Present pricing, payment plans, project features, and off-plan opportunities.</li><li>Negotiate within approved pricing and discount limits and achieve individual sales targets.</li><li>Maintain accurate CRM records and pipeline updates.</li><li>Coordinate with Finance, Legal, and other teams regarding contracts, collections, and WAFI requirements.</li><li>Build strong relationships with customers, brokers, and channel partners.</li><li>Support sales events, launches, and exhibitions.</li><li>Ensure a smooth post-sale handover to Customer Experience and Delivery teams.</li></ul><p>Requirements</p><ul><li>Bachelor’s degree in <strong>Business, Marketing, Real Estate, or a related field</strong>.</li><li><strong>3–5 years of experience</strong> in real estate sales or a direct customer-facing sales role.</li><li>Proven track record of achieving individual sales targets.</li><li>Strong knowledge of the <strong>Saudi residential real estate market</strong>.</li><li>Experience in <strong>off-plan / WAFI residential sales</strong> is highly preferred.</li><li>Fluency in <strong>Arabic and English</strong>, written and spoken.</li><li>Strong sales, negotiation, communication, and presentation skills.</li><li>Proficiency in CRM systems and sales pipeline management.</li><li>REGA/FAL-related knowledge or certification is a plus.</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Title: Customer Support Specialist</b></p><p><b>Location:</b> Riyadh, Saudi Arabia</p><p><b>Job Type:</b> Full-time</p><p>We are seeking a Customer Support Specialist to be part of the Muhandes HUB team, responsible for supporting customers, contractors, and suppliers, tracking their requests, and resolving issues to ensure an excellent user experience.</p><p><b>Responsibilities:</b></p><ul><li>Responding to customer inquiries via phone, WhatsApp, and digital channels.</li><li>Tracking customer, contractor, and supplier requests until closure.</li><li>Resolving issues and escalating cases that require management intervention.</li><li>Explaining platform services and products to users.</li><li>Monitoring customer satisfaction and recording feedback and complaints.</li><li>Coordinating with the sales, marketing, and operations teams.</li><li>Updating customer data and tracking request status on the system.</li></ul><p><b>Requirements and Skills:</b></p><ul><li>Experience in customer service or sales.</li><li>Excellent communication and persuasion skills.</li><li>Ability to handle customers professionally.</li><li>Fluency in Arabic; English proficiency is a plus.</li><li>Proficiency in using computers and CRM systems.</li><li>Ability to work under pressure and meet performance indicators.</li><li>Knowledge of the contracting and engineering sector in Saudi Arabia is a plus.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills:</b></p><ul><li>Customer Service</li><li>Effective Communication</li><li>Problem-Solving Skills</li><li>Handling Complaints and Inquiries</li><li>Follow-Up Skills</li><li>Negotiation and Persuasion Skills</li><li>Customer Relationship Management (CRM)</li><li>Using Phone, WhatsApp, and Communication Channels</li><li>Time Management</li><li>Working Under Pressure</li><li>Teamwork</li><li>Fluency in Arabic</li><li>English Language</li><li>Computer Proficiency</li><li>Knowledge of Contracting and Engineering Sector is a Plus</li></ul><p><br></p></div>

الغرض من الوظيفةيتولى مدير مركز الاتصال وخدمة العملاء قيادة وتطوير جميع عمليات مركز الاتصال وخدمات العملاء بالشركة، بما يضمن تقديم تجربة استثنائية للعملاء والمستأجرين عبر مختلف قنوات التواصل. ويكون مسؤولاً عن وضع وتنفيذ الاستراتيجيات والسياسات والإجراءات التي ترفع مستويات رضا العملاء وتحسن الكفاءة التشغيلية، مع ضمان تحقيق مؤشرات الأداء المستهدفة وتعزيز ثقافة التميز في الخدمة، كما يقود جهود التحول الرقمي وتطوير قنوات التواصل وأنظمة إدارة علاقات العملاء، بما يسهم في تحسين تجربة العميل ودعم أهداف الشركة التشغيلية والتجارية.<br>المهام والمسؤوليات الرئيسيةالمسؤوليات الاستراتيجية:إعداد وتطوير استراتيجية مركز الاتصال وخدمة العملاء بما يتوافق مع استراتيجية الشركة وأهدافها التشغيلية والتجارية.ترجمة الاستراتيجية إلى خطط تشغيلية ومبادرات سنوية ومتابعة تنفيذها وقياس نتائجها.تطوير رحلة العميل (Customer Journey) وتحسين نقاط التواصل المختلفة مع العملاء والمستأجرين.قيادة مبادرات تحسين تجربة العميل (Customer Experience) ورفع مستويات الولاء والاحتفاظ بالعملاء.وضع مؤشرات الأداء الرئيسية ومتابعة تحقيق المستهدفات التشغيلية والخدمية.تطوير سياسات وإجراءات العمل والمعايير التشغيلية الخاصة بمركز الاتصال وخدمة العملاء.قيادة مشاريع التحول الرقمي والأتمتة وتطوير القنوات الرقمية وأنظمة الخدمة الذاتية.إعداد وإدارة الميزانية السنوية للقسم ومراقبة التكاليف وتحقيق الكفاءة التشغيلية.المسؤوليات التشغيلية:عمليات مركز الاتصال:الإشراف على العمليات اليومية لمركز الاتصال وضمان تقديم خدمات عالية الجودة وفق المعايير المعتمدة.إدارة جميع قنوات التواصل مع العملاء بما يشمل الهاتف والبريد الإلكتروني والدردشة المباشرة ووسائل التواصل الرقمية.ضمان الالتزام باتفاقيات مستوى الخدمة (SLA) ومعايير جودة الخدمة.متابعة ومعالجة الشكاوى والتصعيدات الحرجة وضمان حلها بشكل جذري وفي الوقت المناسب.مراقبة أداء الأنظمة التقنية الخاصة بمركز الاتصال وإدارة علاقات العملاء (CRM) والعمل على تطويرها وتحسينها.تطوير وتوحيد بروتوكولات التواصل مع العملاء بما يعكس هوية الشركة واحترافيتها.تحليل أسباب التواصل والشكاوى واستخراج الفرص التحسينية ورفع التوصيات للإدارة العليا.إعداد التقارير الدورية ولوحات المعلومات التنفيذية الخاصة بالأداء والتشغيل وتجربة العميل.إدارة الأداء والجودة:مستوى الخدمة (Service Level)متوسط سرعة الرد (ASA)متوسط مدة المكالمة (AHT)نسبة المكالمات المتروكة (Abandonment Rate)نسبة الحل من أول اتصال (FCR)رضا العملاء (CSAT)صافي نقاط التوصية (NPS)جودة الخدمة (QA Score)قيادة برامج تحسين الجودة والتطوير المستمر وتحليل الأداء التشغيلي.إعداد خطط العمل التصحيحية ومتابعة تنفيذها لضمان تحقيق المستهدفات.إدارة الفريق والتطوير:قيادة وإدارة فرق مركز الاتصال وخدمة العملاء وتحفيزهم لتحقيق مستويات أداء عالية.تحديد الاحتياجات الوظيفية والمشاركة في استقطاب الكفاءات المناسبة.إعداد وتنفيذ خطط التدريب والتطوير المستمر ورفع كفاءة الموظفين.إدارة تقييم الأداء ووضع خطط التطوير الفردية للموظفين.تعزيز ثقافة خدمة العملاء والتميز المؤسسي داخل الفريق.إدارة أصحاب المصلحة:التعاون والتنسيق مع الإدارات المختلفة مثل التشغيل، التسويق، المبيعات، التأجير، التحصيل، الشؤون القانونية والصيانة لضمان سرعة معالجة طلبات العملاء.بناء علاقات عمل فعالة مع الموردين ومزودي الأنظمة والشركاء الخارجيين.تقديم التوصيات للإدارة العليا بشأن تحسين الخدمات والعمليات ورفع مستوى رضا العملاء.مهام ومسؤوليات أخرى: تنفيذ أي مهام أو مسؤوليات أخرى يتم تكليفها من قبل المدير المباشر.<br>المؤهلات والخبراتالمؤهلات (التعليم والشهادات):درجة البكالوريوس في إدارة الأعمال أو التواصل أو المجالات ذات الصلة.شهادات مهنية في مجال في خدمات العملاء أو إدارة مركز الاتصال COPC، ICMI،CCXPالخبرات:خبرة لا تقل عن 7- 10 سنوات في إدارة مراكز الاتصال وخدمة العملاء، منها خبرة لا تقل عن 3 سنوات في منصب قيادي أو إشرافي.خبرة سابقة في قيادة مركز اتصال وتحسين معايير خدمة العملاء (يفضل في قطاع عقاري أو تقديم خدمات ذات صله).مهارات قوية في التواصل والتفاوض وإدارة العلاقات.خبرة في تطوير وتحسين تجربة العميل وإدارة مؤشرات الأداء التشغيلية.القدرة على إعداد التقارير والعروض التنفيذية للإدارة العليا.إتقان اللغتين العربية، الإنجليزية.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>Sales Representative, Commercial Portfolio<br>Location : Riyadh<br>#LI-Onsite<br>Join Novartis as a Sales Representative and help bring impactful healthcare solutions closer to healthcare professionals and patients. In this field-based role, you will build trusted relationships, execute territory plans and deliver sustainable sales growth through high-quality, insight-led and compliant engagement.<br><p><b>Job Description</b></p><br><br><p><b>Major Accountabilities </b></p><br><br><ul><li><p>Deliver agreed sales, market share and territory performance targets.</p><br><br></li><li><p>Build trusted relationships with healthcare professionals through relevant face-to-face and virtual engagement.</p><br><br></li><li><p>Execute brand and campaign plans using approved product messages and clinical information.</p><br><br></li><li><p>Use customer insights, CRM data and omnichannel tools to prioritize accounts and personalize engagement.</p><br><br></li><li><p>Gather and share customer, market and competitor insights to strengthen business planning.</p><br><br></li><li><p>Collaborate with Sales, Marketing, Medical and other cross-functional partners to address customer and patient needs.</p><br><br></li><li><p>Manage territory resources, forecasting, records and expenses accurately and responsibly.</p><br><br></li><li><p>Ensure every activity meets company policies, ethical standards and local regulatory requirements</p><br><br></li></ul><br><p><b>Requirements</b></p><br><br><ul><li><p>A degree in Pharmacy, Life Sciences or another relevant discipline.</p><br><br></li><li><p>At least 2 years of successful pharmaceutical, healthcare or relevant sales experience.</p><br><br></li><li><p>Experience in managing multiple portfolios</p><br><br></li><li><p>A proven record of achieving results through strong customer engagement and territory management.</p><br><br></li><li><p>Confidence using data, CRM platforms and digital channels to plan and improve customer interactions.</p><br><br></li><li><p>The ability to communicate product and clinical information clearly and credibly.</p><br><br></li><li><p>High ethical standards and a commitment to compliant, responsible ways of working.</p><br><br></li></ul><br><p><b>Skills Desired</b></p><br><br>Account Management, Commercial Excellence, Communication Skills (Inactive), Compliance (Inactive), Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Influencing Skills, Selling Skills (Inactive), Technical Skills (Inactive)<br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>Sales Representative, Immunology<br>Location : Jeddah<br>#LI-Onsite<br>Join Novartis as a Sales Representative and help bring impactful healthcare solutions closer to healthcare professionals and patients. In this field-based role, you will build trusted relationships, execute territory plans and deliver sustainable sales growth through high-quality, insight-led and compliant engagement.<br><p><b>Job Description</b></p><br><br><p><b>Major Accountabilities </b></p><br><br><ul><li><p>Deliver agreed sales, market share and territory performance targets.</p><br><br></li><li><p>Build trusted relationships with healthcare professionals through relevant face-to-face and virtual engagement.</p><br><br></li><li><p>Execute brand and campaign plans using approved product messages and clinical information.</p><br><br></li><li><p>Use customer insights, CRM data and omnichannel tools to prioritise accounts and personalise engagement.</p><br><br></li><li><p>Gather and share customer, market and competitor insights to strengthen business planning.</p><br><br></li><li><p>Collaborate with Sales, Marketing, Medical and other cross-functional partners to address customer and patient needs.</p><br><br></li><li><p>Manage territory resources, forecasting, records and expenses accurately and responsibly.</p><br><br></li><li><p>Ensure every activity meets company policies, ethical standards and local regulatory requirements</p><br><br></li></ul><br><p><b>Requirements</b></p><br><br><ul><li><p>A degree in Pharmacy, Life Sciences or another relevant discipline.</p><br><br></li><li><p>At least 2 years of successful pharmaceutical, healthcare or relevant sales experience.</p><br><br></li><li><p>Experience with biologics, or Immunology portfolio preferred</p><br><br></li><li><p>A proven record of achieving results through strong customer engagement and territory management.</p><br><br></li><li><p>Confidence using data, CRM platforms and digital channels to plan and improve customer interactions.</p><br><br></li><li><p>The ability to communicate product and clinical information clearly and credibly.</p><br><br></li><li><p>High ethical standards and a commitment to compliant, responsible ways of working.</p><br><br></li></ul><br><br><br><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics<br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><br></p><p><b>Position Summary</b> The Administrative Office Support Professional Operations is responsible for providing comprehensive administrative and operational support to multiple departments. This role requires exceptional organizational skills, attention to detail, strong communication abilities, and the capacity to manage multiple priorities in a fast-paced remote work environment. The ideal candidate is self-motivated, dependable, resourceful, and capable of maintaining high standards of professionalism while supporting executives, managers, and cross-functional teams across the MENA region.</p><p>Key Responsibilities</p><p>Administrative Support</p><ul><li>Provide comprehensive administrative assistance to operations managers and leadership teams.</li><li>Manage calendars, schedule meetings, appointments, and virtual conferences across multiple time zones.</li><li>Prepare meeting agendas, record meeting minutes, and follow up on assigned action items.</li><li>Organize and maintain digital filing systems and ensure accurate document management.</li><li>Draft, edit, proofread, and format reports, presentations, correspondence, and operational documents.</li><li>Handle confidential information with professionalism and discretion.</li></ul><p>Operations Coordination</p><ul><li>Support daily operational activities and assist in improving workflow efficiency.</li><li>Coordinate internal communication between departments and external stakeholders.</li><li>Monitor operational tasks and ensure deadlines are met.</li><li>Assist with project coordination and progress tracking.</li><li>Maintain operational records and update internal databases.</li><li>Prepare operational reports and performance summaries for management.</li></ul><p>Communication &amp; Customer Support</p><ul><li>Respond promptly and professionally to emails, phone calls, and internal communications.</li><li>Serve as the first point of contact for administrative inquiries.</li><li>Coordinate communication with vendors, contractors, clients, and business partners.</li><li>Support customer and stakeholder communications when required.</li><li>Ensure professional and consistent communication standards are maintained.</li></ul><p>Documentation &amp; Record Management</p><ul><li>Create, update, and maintain company documentation.</li><li>Organize digital records for easy retrieval and compliance.</li><li>Maintain accurate operational logs, reports, and administrative records.</li><li>Ensure document version control and adherence to company procedures.</li></ul><p>Scheduling &amp; Coordination</p><ul><li>Coordinate virtual meetings, webinars, and internal events.</li><li>Arrange travel plans, itineraries, and accommodation when necessary.</li><li>Manage shared calendars and scheduling conflicts efficiently.</li><li>Coordinate onboarding schedules and administrative support for new employees.</li></ul><p>Data Management &amp; Reporting</p><ul><li>Collect, verify, and enter operational data accurately.</li><li>Generate weekly and monthly administrative reports.</li><li>Assist with KPI tracking and operational performance reporting.</li><li>Analyze administrative processes and recommend improvements.</li></ul><p>Process Improvement</p><ul><li>Identify opportunities to streamline administrative workflows.</li><li>Support implementation of new operational procedures.</li><li>Assist with documentation of standard operating procedures (SOPs).</li><li>Promote efficiency through the effective use of digital collaboration tools.</li></ul><p>Required Qualifications</p><ul><li>Bachelor's degree in Business Administration, Office Management, Operations Management, or a related field.</li><li>Minimum of 2 years of experience in administrative support, office administration, operations coordination, or executive assistance.</li><li>Experience working in a remote or distributed team environment is preferred.</li><li>Excellent organizational and time-management skills.</li><li>Strong written and verbal communication skills in English.</li><li>Arabic language proficiency is considered an advantage.</li><li>High level of professionalism and confidentiality.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to prioritize tasks and work independently with minimal supervision.</li><li>Exceptional attention to detail and accuracy.</li></ul><p>Technical Skills</p><ul><li>Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Google Workspace (Docs, Sheets, Slides, Drive, Calendar)</li><li>Zoom, Microsoft Teams, and Google Meet</li><li>Project management platforms such as Asana, Trello, Monday.com, ClickUp, or similar</li><li>Slack and other workplace communication platforms</li><li>Cloud document management systems</li><li>Data entry and reporting tools</li></ul><p>Preferred Qualifications</p><ul><li>Experience supporting executive leadership or operations teams.</li><li>Familiarity with remote collaboration technologies.</li><li>Knowledge of office administration best practices.</li><li>Experience working within multicultural or international organizations.</li><li>Basic project management knowledge or certification is an advantage.</li></ul><p>Core Competencies</p><ul><li>Organization and planning</li><li>Time management</li><li>Communication</li><li>Team collaboration</li><li>Critical thinking</li><li>Adaptability</li><li>Professionalism</li><li>Accountability</li><li>Initiative</li><li>Confidentiality</li><li>Customer service orientation</li><li>Attention to detail</li></ul><p>Performance Expectations</p><ul><li>The successful candidate will:</li><li>Deliver accurate and timely administrative support.</li><li>Maintain organized documentation and operational records.</li><li>Support smooth communication across departments.</li><li>Meet deadlines consistently while managing multiple priorities.</li><li>Contribute to operational improvements and process efficiency.</li><li>Demonstrate reliability, integrity, and professionalism in all interactions.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Office Management, Operations Management, or a related field.</li><li>Minimum of 2 years of experience in administrative support, office administration, operations coordination, or executive assistance.</li><li>Experience working in a remote or distributed team environment is preferred.</li><li>Excellent organizational and time-management skills.</li><li>Strong written and verbal communication skills in English.</li><li>Arabic language proficiency is considered an advantage.</li><li>High level of professionalism and confidentiality.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to prioritize tasks and work independently with minimal supervision.</li><li>Exceptional attention to detail and accuracy.</li><li>Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Google Workspace (Docs, Sheets, Slides, Drive, Calendar)</li><li>Zoom, Microsoft Teams, and Google Meet</li><li>Project management platforms such as Asana, Trello, Monday.com, ClickUp, or similar</li><li>Slack and other workplace communication platforms</li><li>Cloud document management systems</li><li>Data entry and reporting tools</li><li>Experience supporting executive leadership or operations teams.</li><li>Familiarity with remote collaboration technologies.</li><li>Knowledge of office administration best practices.</li><li>Experience working within multicultural or international organizations.</li><li>Basic project management knowledge or certification is an advantage.</li><li>Organization and planning</li><li>Time management</li><li>Communication</li><li>Team collaboration</li><li>Critical thinking</li><li>Adaptability</li><li>Professionalism</li><li>Accountability</li><li>Initiative</li><li>Confidentiality</li><li>Customer service orientation</li><li>Attention to detail</li></ul>

<h3 >About the Role</h3> <p >Amazon is seeking a <strong >Category Merchant Manager (CMM)</strong> to join the Saudi Arabia Marketplace team in Riyadh. This full-time role focuses on the Home and Electronics categories within the third-party marketplace. The CMM will be responsible for driving top-line growth and bottom-line efficiency, owning significant portions of the category P&amp;Ls, and leading strategic initiatives to enhance seller engagement and customer satisfaction. This position requires a Saudi National with substantial retail experience in Home and Electronics, coupled with a forward-thinking approach to digital commerce.</p> <h3 >Key Responsibilities</h3> <ul > <li >Collaborate with Home and Electronics Leadership on business strategy and planning.</li> <li >Drive a best-in-class shopping experience for customers in Home and Electronics.</li> <li >Maximize unit sales and Gross Merchandise Sales (GMS) growth through timely analysis.</li> <li >Optimize assortments across various home goods and electronics product lines.</li> <li >Develop strategies to enhance seasonal offerings and stay ahead of technological trends.</li> <li >Partner with Marketplace teams to identify and recruit strategic sellers in Home and Electronics.</li> <li >Expand category group selection offerings and develop frameworks to onboard small to mid-size brands.</li> <li >Create incentive structures to attract top-tier national and international brands to the platform.</li> <li >Innovate with sellers to drive optimal customer experience across the third-party business.</li> <li >Ensure customer experience parity between first-party and third-party items.</li> <li >Collaborate with Quality Assurance teams to maintain high standards for products.</li> <li >Work with Supply Chain to optimize the delivery experience for large home items and delicate electronics.</li> </ul> <h3 >Daily Activities</h3> <p >The Category Merchant Manager drives strategic decision-making through data-driven insights and market analysis. Daily activities include monitoring category performance metrics, collaborating with sellers to optimize their offerings, and working with cross-functional teams to enhance the customer shopping experience. Key tasks involve reviewing daily sales performance, conducting seller business reviews, participating in supply chain optimization meetings, and developing strategies to expand product lines and stay ahead of technological trends. The role focuses on maintaining high-quality standards for home goods and ensuring electronics offerings meet industry specifications and consumer demands.</p> <h3 >Basic Qualifications</h3> <ul > <li >Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field.</li> <li >Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.</li> <li >Experience influencing internal and external stakeholders.</li> <li >Strong analytical skills, attention to detail, and effective communication abilities.</li> <li >4+ years of experience working cross-functionally with non-tech teams.</li> <li >Experience with tools/systems for data analysis, including Excel, Access, SQL, or other data management systems.</li> </ul> <h3 >Preferred Qualifications</h3> <ul > <li >Master of Business Administration (MBA) or an Associate's degree or above.</li> <li >Strong project management skills and the ability to thrive in a fast-paced environment.</li> <li >Experience with data analytics and using metrics to identify problems.</li> <li >Experience communicating with a wide range of stakeholders, including colleagues and leadership.</li> <li >Experience leading cross-functional projects and managing large, complicated programs.</li> <li >Experience with P&amp;L responsibility and delivering strong financial results.</li> </ul> <h3 >Location and Work Type</h3> <p >This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity to contribute to the evolution of Home and Electronics retail within the Saudi Arabian market.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Life at UiPath</strong><p>The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.</p><br><p>To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.</p><br><p>Could that be you?</p><br><strong>Your mission</strong><p>The Senior Solution Engineer will focus on partnering with the Account Executive to generate revenue with technical ownership of the opportunity pursuits throughout the sales cycle. You, as a Solution Consultant, must possess a winning combination of business and technical skills, with the ability to present and demonstrate our solutions to a broad spectrum of audiences while building strong relationships throughout the entire sales cycle.</p><br><p>This role is based in Riyadh, Saudi Arabia and will eventually require some travel.</p><br><strong>What you'll do at UiPath</strong><ul><li><p>Proactively support end-to-end sales activities and create strong value propositions.</p><br></li></ul><ul><li><p>Undertake thorough analysis of our customers business requirements to identify potential opportunities.</p><br></li></ul><ul><li><p>Demonstrate ability to transform strategic business challenges to UiPath capabilities.</p><br></li></ul><ul><li><p>Articulate high level solutions to fit client needs and environment during a deal process.</p><br></li></ul><ul><li><p>Learn the benefits of new and exciting technologies and how to integrate with UiPath.</p><br></li></ul><ul><li><p>Drive end-user adoption of UiPath products through events, seminars, webinars, technical training, and other activities as appropriate.</p><br></li></ul><ul><li><p>Work closely with the Customer delivery leads and Professional Services teams to make solutions a reality for the customer.</p><br></li></ul><ul><li><p>Support Marketing initiatives through evangelism activities, including writing blogs, speaking in UiPath marketing events/webinars and other industry events.</p><br></li></ul><ul><li><p>Contribute to clients’ business objectives by offering an industry-relevant perspective on markets and industries.</p><br></li></ul><ul><li><p>Lead technical engagements across the sales process.</p><br></li></ul><ul><li><p>Be able to work on multiple opportunities and understand how to prioritize.</p><br></li></ul><ul><li><p>Keep up to date with technology, industry changes and changes to the Presales community.</p><br></li></ul><ul><li><p>Innovative approach to creating solutions.</p><br></li></ul><strong>What you'll bring to the team</strong><ul><li><p>Experience in a customer-facing, account management or strategic consulting organization.</p><br></li></ul><ul><li><p>Technical background with hands on experience in digital technologies.</p><br></li></ul><ul><li><p>Results-oriented and outcome-based mindset.</p><br></li></ul><ul><li><p>Excellent verbal and written communication skills.</p><br></li></ul><ul><li><p>Strong analytical skills and problem-solving mindset.</p><br></li></ul><ul><li><p>Self-motivated, proactive approach with innovative ideas to inspire customer loyalty and adoption.</p><br></li></ul><ul><li><p>Strong communication and interpersonal skills with proven experience building strong internal and external relationships.</p><br></li></ul><ul><li><p>Diplomacy, tact, and poise under pressure when working through customer issues.</p><br></li></ul><ul><li><p>Team player attitude with the ability to work in a fast-paced environment.</p><br></li></ul><ul><li><p>Fluent written and spoken English &amp; Arabic is a mandatory.</p><br></li></ul><ul><li><p>Previous experience working with UiPath, or another automation platforms is an advantage.</p><br></li></ul><ul><li><p>Previous experience working on Test Automation tools is an advantage.</p><br></li></ul><p>Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.</p><br><p>Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.</p><br><p>We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Job Purpose:Lead the planning, design, development, and continuous improvement of Mawhiba’s digital solutions, applications, and platforms. The role is responsible for translating business and beneficiary needs into secure, scalable, and integrated digital solutions, while ensuring effective delivery, high-quality user experiences, and alignment with Mawhiba’s IT and digital transformation strategy.<br>Key Responsibilities & Duties:<br>Digital Solutions Planning & Business Alignment Develop and manage the digital solutions and applications roadmap in alignment with Mawhiba’s IT and digital transformation strategy. Work closely with business departments to understand their needs, prioritize digital initiatives, and translate requirements into practical technical solutions. Evaluate existing applications and platforms and identify opportunities for modernization, integration, and improvement. Establish performance indicators to measure the effectiveness, adoption, and impact of digital solutions.<br>Solution Design & Development Lead the design and development of enterprise applications, digital platforms, and integrated solutions in accordance with approved technical and architectural standards. Oversee solution architecture, application integrations, APIs, and technical requirements to ensure scalability, reliability, security, and maintainability. Ensure digital solutions are designed to support integration with internal systems, external platforms, and relevant national digital services. Coordinate with infrastructure, operations, cybersecurity, data, and enterprise architecture functions to ensure the readiness and successful implementation of digital solutions.<br>Digital Products, Delivery & Quality Manage the full lifecycle of digital products and solutions, from requirements analysis and design through development, testing, launch, and continuous improvement. Lead digital delivery using suitable agile methodologies and ensure initiatives are delivered within the approved scope, timeline, budget, and quality standards. Oversee user experience and interface design, quality assurance, application testing, release readiness, and post-launch performance. Monitor usage data, beneficiary feedback, and solution performance to identify improvement opportunities and enhance digital adoption. Ensure proper documentation of solution architecture, integrations, technical requirements, testing results, and application support procedures.<br>Vendors, Governance & Innovation Manage technology vendors and delivery partners, monitor their performance, and ensure compliance with contractual requirements and agreed service levels. Ensure effective knowledge transfer from vendors and delivery partners to internal teams. Promote the adoption of relevant emerging technologies, including artificial intelligence, automation, and low-code solutions, based on business value and institutional needs. Ensure compliance with applicable digital governance, cybersecurity, data protection, and technical standards. Contribute to the preparation and monitoring of the department’s budget and technology requirements.<br>Leadership & Performance Management Lead, develop, and empower the Digital Solutions Development team to achieve departmental objectives. Set individual and team objectives, monitor performance, provide continuous feedback, and support the professional development of team members. Establish a high-performance environment that promotes collaboration, innovation, accountability, and continuous improvement. Monitor delivery progress, manage risks and priorities, and provide regular reports to the General Manager of Information Technology & Digital Solutions. Coordinate with internal stakeholders and external partners to ensure alignment and successful delivery of digital initiatives.<br>Qualifications Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Information Technology, Computer Engineering, or a related field. Relevant professional certifications in project management, agile delivery, digital product management, solution architecture, or cloud technologies are preferred.<br>Experience Minimum 8 years of total professional experience. At least 4 years of experience in a leadership position.

<p>Purpose: Customer Service Representatives serve as the primary interface between customers and the company, providing assistance, resolving inquiries, and ensuring positive interaction experiences. Responsible for delivering exceptional customer service across various communication channels such as phone calls, inbound and outbound calls, email, and social media.</p><p>Responsibilities:</p><ul><li>Efficiently handle high volumes of incoming and outgoing calls promptly.</li><li>Provide product or service details, troubleshooting support, and solutions to address customer requirements.</li><li>Address and resolve customer issues, complaints, and requests promptly and effectively.</li><li>Develop a comprehensive understanding of the company's products or services, including features, benefits, and usage guidelines.</li><li>Identify customer needs, clarify information, research each issue, and provide solutions or alternatives.</li><li>Communicate effectively and professionally with customers to build rapport and trust.</li><li>Practice active listening to understand customer needs and concerns, responding with empathy and understanding.</li><li>Exhibit clear verbal and written communication skills when interacting with customers and colleagues.</li><li>Aim to surpass customer expectations and ensure a positive experience at every interaction.</li><li>Develop and nurture enduring relationships with customers through personalized support and a dedicated commitment to their success.</li><li>Follow communication scripts when handling different topics.</li><li>Achieve personal and team goals, both qualitative and quantitative.</li><li>Validating and resolving customer complaints, ensuring closure both with customers and in our systems.</li><li>Ensure alignment with Shaker Group's vision, mission, values, and strategic priorities, and compliance with its guidelines.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience and Requirements:</p><ul><li>Excellent verbal and written communication skills.</li><li>Effective problem-solving and negotiation abilities.</li><li>Excellent organizational and time management skills.</li><li>Empathy towards customers' emotions and perspectives.</li><li>Basic computer proficiency with word processing, email, and social media.</li><li>Ability to work well under pressure and manage multiple priorities efficiently.</li><li>Adhering to schedules and deadlines.</li></ul>

<strong>Job Description<br><br></strong><strong>Solution Design &amp; Architecture<br><br></strong><ul><li>Lead the design of integrated airport technology solutions covering passenger processing (check-in, self-service kiosks, bag drop, boarding), baggage handling and reconciliation, common-use systems (CUPPS, CUSS, CUTE), and airport operational systems (AODB, RMS, FIDS, BHS interfaces). </li><li>Define target architectures and roadmaps spanning applications, data, integration, infrastructure, cloud, networks and security, ensuring alignment to enterprise and industry reference models. </li><li>Produce and own high-level and low-level design artefacts, solution blueprints, interface specifications and architecture decision records. </li><li>Make and justify build-vs-buy and platform selection decisions, balancing operational resilience, cost, vendor landscape and long-term maintainability. <br><br></li></ul><strong>Integration &amp; Operational Resilience<br><br></strong><ul><li>Design integration architectures (APIs, ESB/iPaaS, messaging, event-driven patterns) that connect airline, airport, ground-handler, government and retail systems. </li><li>Ensure solutions meet stringent availability, performance, failover and business-continuity requirements appropriate to a 24/7 safety- and security-critical operational environment. </li><li>Embed cyber security, data protection and regulatory compliance into the design from the outset (security-by-design). <br><br></li></ul><strong>Engagement &amp; Delivery Leadership<br><br></strong><ul><li>Act as the senior technical authority across the engagement lifecycle — bid/pursuit, mobilisation, design, build, test, transition and operations. </li><li>Lead and mentor a team of solution and domain architects, setting design standards and assuring the quality of their work. </li><li>Own technical risk identification, mitigation and escalation; chair design authority and architecture review boards. </li><li>Provide effort, cost and resource estimates to support commercial proposals and project planning. <br><br></li></ul><strong>Stakeholder &amp; Advisory<br><br></strong><ul><li>Build trusted-advisor relationships with airport executives, operational stakeholders, airlines, regulators and technology partners. </li><li>Translate complex technical concepts into clear business value and decision-ready options for non-technical audiences. </li><li>Contribute to pre-sales, proposals and innovation activities, shaping winning, deliverable solutions. <br><br></li></ul><strong>Essential<br><br></strong><strong>Skills &amp; Experience<br><br></strong><ul><li>Experience: Significant experience as a solution or enterprise architect on large, complex technology programmes, with demonstrable delivery in the aviation, airport or wider transport / critical-infrastructure sector. </li><li>Domain knowledge: Strong understanding of airport operational systems and the IT/OT landscape — e.g. AODB, RMS, FIDS, BHS, CUPPS/CUSS/CUTE, BRS, A-CDM, and passenger flow / biometric processing. </li><li>Architecture breadth: Proven, hands-on architecture across applications, integration, data, cloud (Azure / AWS / GCP), infrastructure, networks and cyber security. </li><li>Integration: Deep experience designing integration and interoperability between heterogeneous systems and multiple stakeholders, including industry standards such as IATA messaging and relevant ACI/IATA guidance. </li><li>Resilience &amp; security: Track record of designing for high availability, resilience and security in mission-critical, 24/7 operational environments. </li><li>Leadership: Ability to lead multi-disciplinary architecture teams and govern design quality through architecture review and design authority forums. </li><li>Communication: Excellent stakeholder management, facilitation and written/verbal communication skills, comfortable engaging at C-level. <br><br></li></ul><strong>Desirable<br><br></strong><ul><li>Recognised architecture certification (e.g. TOGAF) and/or cloud architecture certifications. </li><li>Familiarity with airport-specific standards and frameworks (IATA, ACI, A-CDM, NDC, biometric / Digital Travel Credential initiatives). </li><li>Experience of large-scale terminal opening, expansion or greenfield airport technology programmes. </li><li>Exposure to managed-services / systems-integration (MSI) operating models and transition to operations. </li><li>Knowledge of OT, SCADA, IoT and building-management integration within an airport campus. <br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Degree in Computer Science, Engineering, Information Systems or a related discipline (or equivalent professional experience). </li><li>Relevant architecture, cloud and/or security certifications are strongly preferred. <br><br></li></ul><strong>Key Competencies<br><br></strong>Strategic and systems thinking<br><br><ul><li> design leadership and technical rigour</li><li> stakeholder influence</li><li> commercial awareness</li><li> risk management</li><li> collaboration across multi-vendor teams</li><li> resilience under operational pressure</li><li> customer focus.<br><br></li></ul>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.<br><br><strong>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available</strong> here<strong><em>.</em></strong>

<h3 >About Red Sea Global and the Role</h3> <p >Red Sea Global (RSG), through its subsidiary Red Sea Sports &amp; Entertainment (RSSE), is responsible for developing and operating land and marine experiences at The Red Sea destination. RSSE manages a portfolio of sports, adventure, and leisure offerings, including water sports via Galaxea. This full-time, site-based role for a Dive Center Supervisor is located in Umluj, Tabuk, Saudi Arabia, and supports the Dive Center Manager in delivering efficient, safe, and high-quality dive operations and underwater tourism activities. The supervisor acts as the senior instructional authority on-site, combining operational oversight, team supervision, and direct guest engagement within a luxury marine tourism environment, aligning with Saudi Vision 2030 and environmental sustainability objectives.</p> <h3 >Key Responsibilities</h3> <ul > <li >Support the Dive Center Manager in day-to-day operations and overall performance.</li> <li >Assist in supervising and coordinating the dive team, including instructors, dive masters, and support staff.</li> <li >Contribute to the development and standardization of dive center operations across multiple assets.</li> <li >Ensure alignment with environmental and sustainability requirements related to marine life and underwater tourism.</li> <li >Maintain flexibility to support multi-site operations, including remote work and on-site presence as required.</li> <li >Ensure safety is the highest priority across all dive operations, enforcing compliance with diving standards, emergency procedures, and risk management protocols.</li> <li >Promote environmental stewardship and responsible diving practices aligned with conservation objectives.</li> <li >Support regular safety reviews, audits, and continuous monitoring of operational risks.</li> <li >Ensure adherence to all company policies, SOPs, and training agency standards.</li> <li >Maintain accurate and up-to-date operational, training, and compliance records.</li> <li >Provide regular feedback and reports to the Dive Center Manager on performance, guest experience, and operational matters.</li> <li >Identify opportunities to enhance operational efficiency, safety, and guest experience.</li> <li >Contribute to the development of new dive programs, experiences, and service offerings.</li> <li >Support team development through coaching, mentoring, and performance feedback.</li> </ul> <h3 >Pre-Opening and Operational Duties</h3> <p ><strong >During the pre-opening phase, responsibilities include:</strong></p> <ul > <li >Assisting in the setup, planning, and operational readiness of dive center facilities and assets.</li> <li >Collaborating with cross-functional teams during the delivery phase to ensure operational targets and timelines are achieved.</li> <li >Supporting the development of operational procedures, safety protocols, and training standards.</li> </ul> <p ><strong >Post-opening operational responsibilities include:</strong></p> <ul > <li >Overseeing the delivery of all dive center activities, ensuring they are conducted safely, professionally, and in line with training agency standards.</li> <li >Leading dive excursions and delivering training programs as required, acting as the senior instructor on-site.</li> <li >Ensuring all instructors adhere to agency standards and adopt a safety-first approach.</li> <li >Monitoring and maintaining accurate records of dive operations, training, certifications, and guest activities.</li> <li >Supporting retail and commercial activities, including dive-related sales and guest engagement.</li> <li >Maintaining the overall presentation, cleanliness, and organization of the dive center.</li> <li >Building and maintaining effective relationships with guests, team members, and stakeholders.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Certified Scuba Instructor (*, PADI OWSI or equivalent) with active and current teaching status.</li> <li >Minimum of 500 logged dives.</li> <li >Proven experience certifying at least 50 students across core diving courses.</li> <li >Certified in a minimum of five (5) specialty instructor ratings.</li> <li >Demonstrated experience working in diverse geographic locations.</li> <li >Strong background in dive center operations, including training, guiding, and retail.</li> <li >Experience in diving health and safety practices and risk management.</li> <li >Knowledge of equipment management and dive center logistics.</li> <li >Valid “Fit to Dive” medical certification.</li> <li >Previous experience in hospitality or luxury tourism environments is an advantage.</li> </ul> <h3 >Required Skills and Competencies</h3> <ul > <li >Excellent communication and presentation skills in English.</li> <li >Strong leadership and team management capabilities.</li> <li >Exceptional customer service skills with a guest-centric approach.</li> <li >High level of responsibility and commitment to safety.</li> <li >Ability to deliver engaging and high-quality dive experiences.</li> <li >Strong organizational and administrative skills.</li> <li >Ability to work effectively in a multicultural environment.</li> <li >Professional presentation aligned with luxury hospitality standards.</li> <li >Ability to handle high-end clientele and manage guest expectations.</li> <li >Sound judgment, discretion, and problem-solving abilities.</li> <li >Proficiency in Microsoft Office and operational systems.</li> <li >Additional language proficiency (preferably Arabic) is desirable.</li> <li >Experience in social media content creation and digital engagement is desirable.</li> <li >Underwater photography and videography skills are desirable.</li> <li >Marine life identification knowledge is desirable.</li> <li >Workshop or dive equipment technician experience is desirable.</li> </ul> <h3 >Work Environment and Context</h3> <p >This role operates within a luxury dive center and marine tourism environment. It requires flexibility to work extended hours, weekends, and during peak seasons. The position combines operational leadership with hands-on instructional and guest-facing responsibilities, playing a critical role in ensuring safe, high-quality dive operations and exceptional guest experiences.</p>

<h3 >About Red Sea Global and the Role</h3> <p >Red Sea Global (RSG), through its subsidiary Red Sea Sports &amp; Entertainment (RSSE), is responsible for developing and operating land and marine experiences at The Red Sea destination. RSSE manages a portfolio of sports, adventure, and leisure offerings, including water sports via Galaxea. This full-time, site-based role for a Dive Center Supervisor is located in Umluj, Tabuk, Saudi Arabia, and supports the Dive Center Manager in delivering efficient, safe, and high-quality dive operations and underwater tourism activities. The supervisor acts as the senior instructional authority on-site, combining operational oversight, team supervision, and direct guest engagement within a luxury marine tourism environment, aligning with Saudi Vision 2030 and environmental sustainability objectives.</p> <h3 >Key Responsibilities</h3> <ul > <li >Support the Dive Center Manager in day-to-day operations and overall performance.</li> <li >Assist in supervising and coordinating the dive team, including instructors, dive masters, and support staff.</li> <li >Contribute to the development and standardization of dive center operations across multiple assets.</li> <li >Ensure alignment with environmental and sustainability requirements related to marine life and underwater tourism.</li> <li >Maintain flexibility to support multi-site operations, including remote work and on-site presence as required.</li> <li >Ensure safety is the highest priority across all dive operations, enforcing compliance with diving standards, emergency procedures, and risk management protocols.</li> <li >Promote environmental stewardship and responsible diving practices aligned with conservation objectives.</li> <li >Support regular safety reviews, audits, and continuous monitoring of operational risks.</li> <li >Ensure adherence to all company policies, SOPs, and training agency standards.</li> <li >Maintain accurate and up-to-date operational, training, and compliance records.</li> <li >Provide regular feedback and reports to the Dive Center Manager on performance, guest experience, and operational matters.</li> <li >Identify opportunities to enhance operational efficiency, safety, and guest experience.</li> <li >Contribute to the development of new dive programs, experiences, and service offerings.</li> <li >Support team development through coaching, mentoring, and performance feedback.</li> </ul> <h3 >Pre-Opening and Operational Duties</h3> <p ><strong >During the pre-opening phase, responsibilities include:</strong></p> <ul > <li >Assisting in the setup, planning, and operational readiness of dive center facilities and assets.</li> <li >Collaborating with cross-functional teams during the delivery phase to ensure operational targets and timelines are achieved.</li> <li >Supporting the development of operational procedures, safety protocols, and training standards.</li> </ul> <p ><strong >Post-opening operational responsibilities include:</strong></p> <ul > <li >Overseeing the delivery of all dive center activities, ensuring they are conducted safely, professionally, and in line with training agency standards.</li> <li >Leading dive excursions and delivering training programs as required, acting as the senior instructor on-site.</li> <li >Ensuring all instructors adhere to agency standards and adopt a safety-first approach.</li> <li >Monitoring and maintaining accurate records of dive operations, training, certifications, and guest activities.</li> <li >Supporting retail and commercial activities, including dive-related sales and guest engagement.</li> <li >Maintaining the overall presentation, cleanliness, and organization of the dive center.</li> <li >Building and maintaining effective relationships with guests, team members, and stakeholders.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Certified Scuba Instructor (*, PADI OWSI or equivalent) with active and current teaching status.</li> <li >Minimum of 500 logged dives.</li> <li >Proven experience certifying at least 50 students across core diving courses.</li> <li >Certified in a minimum of five (5) specialty instructor ratings.</li> <li >Demonstrated experience working in diverse geographic locations.</li> <li >Strong background in dive center operations, including training, guiding, and retail.</li> <li >Experience in diving health and safety practices and risk management.</li> <li >Knowledge of equipment management and dive center logistics.</li> <li >Valid “Fit to Dive” medical certification.</li> <li >Previous experience in hospitality or luxury tourism environments is an advantage.</li> </ul> <h3 >Required Skills and Competencies</h3> <ul > <li >Excellent communication and presentation skills in English.</li> <li >Strong leadership and team management capabilities.</li> <li >Exceptional customer service skills with a guest-centric approach.</li> <li >High level of responsibility and commitment to safety.</li> <li >Ability to deliver engaging and high-quality dive experiences.</li> <li >Strong organizational and administrative skills.</li> <li >Ability to work effectively in a multicultural environment.</li> <li >Professional presentation aligned with luxury hospitality standards.</li> <li >Ability to handle high-end clientele and manage guest expectations.</li> <li >Sound judgment, discretion, and problem-solving abilities.</li> <li >Proficiency in Microsoft Office and operational systems.</li> <li >Additional language proficiency (preferably Arabic) is desirable.</li> <li >Experience in social media content creation and digital engagement is desirable.</li> <li >Underwater photography and videography skills are desirable.</li> <li >Marine life identification knowledge is desirable.</li> <li >Workshop or dive equipment technician experience is desirable.</li> </ul> <h3 >Work Environment and Context</h3> <p >This role operates within a luxury dive center and marine tourism environment. It requires flexibility to work extended hours, weekends, and during peak seasons. The position combines operational leadership with hands-on instructional and guest-facing responsibilities, playing a critical role in ensuring safe, high-quality dive operations and exceptional guest experiences.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries.<br> Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives.</p><br><p>Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.</p><br><p><br> We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.<br> Please visit our website:&nbsp;www.turnerandtownsend.com</p><br><br>Job Description<br><p><strong>Role Description</strong></p><br><p>The Senior Project Control Engineer &nbsp;will be part of the Turner &amp; Townsend Advisory team internally and the client representative at a project level. The incumbent will be based in Riyadh, Saudi Arabia. The Senior Project Control Engineer will operate in a collaborative supporting team environment, ensuring that client objectives are met. We are looking for an enthusiastic self-motivated individual who has excellent written and verbal communication skills and who wants to make a difference to the Project Management division.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Deliver accurate, consistent, and decision‑ready cost, schedule, and performance reporting across multiple workstreams and packages.</li><li>Collect, validate, consolidate, and transform data from Finance, Planning, Project Controls, PMCs, and Contractors.</li><li>Perform cost and schedule variance analysis and apply Earned Value Management (EVM) to assess performance and trends.</li><li>Analyze integrated cost, schedule, earned value, and payments data to provide clear, actionable insights for management decision‑making.</li><li>Develop and maintain executive dashboards and package‑level reports using Power BI, Excel, and PowerPoint.</li><li>Present performance through monthly bars, cumulative curves, and trend analysis.</li><li>Ensure consistent application of package, project, and workstream structures, codes, and definitions.</li><li>Support a single source of truth through standardized templates, data validation, and governance.</li><li>Align reporting outputs with systems such as Oracle Unifier.</li><li>Demonstrate strong communication and stakeholder management skills, clearly explaining performance, variances, and risks.</li><li>Provide training and coaching to teams to support adoption of new reporting upgrades, processes, and updates.</li><li>Continuously improve reporting quality, data flows, and dashboard usability.</li></ul><br>Qualifications<br><ul><li>Strong Power BI skills and experience required.</li><li>BSc Degree in the relevant field is preferred.</li><li>Minimum 10 - 12&nbsp;years’ post graduate experience is required.</li><li>Regional experience with professional consultancy is necessary.</li><li>Knowledge with multiple discipline specific software applications such as Primavera (P6) and/or other planning and resourcing software.</li><li>Excellent oral and written communication skills.</li><li>Knowledge of project management and Planning software and tools.</li></ul><br>Additional Information<br><p>Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.</p><br><p>We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.&nbsp;</p><br><p>Turner &amp; Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.</p><br><p>Please find out more about us at&nbsp;www.turnerandtownsend.com/</p><br><p>#LI-JN1</p><br><p><em>It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.&nbsp;</em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of&nbsp;Turner &amp; Townsend and are&nbsp;not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,&nbsp;to submit candidates for review.&nbsp;</em></p><br><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:&nbsp;</p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br> <p><em>It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.&nbsp;</em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of&nbsp;Turner &amp; Townsend and are&nbsp;not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,&nbsp;to submit candidates for review.&nbsp;</em></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector. The Director Awareness, Communication &amp; Beneficiary Support will lead the organization's communication, awareness, and beneficiary support functions to drive effective stakeholder engagement, public awareness, and service excellence aligned with the organization's strategic objectives. The role will oversee media relations, government and international stakeholder engagement, communication campaigns, and beneficiary support services, ensuring all initiatives are delivered with high impact, consistency, and alignment with corporate priorities. Key Accountabilities Develop, lead, and continuously improve the organization's communication, awareness, and beneficiary support strategy, framework, and reporting standards. Manage local and international communication campaigns and awareness initiatives across multiple channels and audiences. Build and maintain strong relationships with government entities, international representations, media outlets, and influencers. Oversee the management of official spokespersons and the development of key messaging and communication materials. Work closely with senior leadership to align communication priorities with organizational objectives and strategic direction. Develop executive-level dashboards, campaign performance reports, and impact analyses for the CEO and Executive Committee. Oversee beneficiary support services, including complaints and inquiries management, prioritization, and adherence to service level agreements (SLAs). Manage and evaluate service providers responsible for awareness, communication, and beneficiary support, defining scope of work and monitoring performance. Ensure communication governance, documentation, approvals, and reporting are aligned with internal policies and regulatory requirements. Promote best practices in campaign measurement, engagement analytics, reach, and impact assessment. Lead, coach, and develop the communication and beneficiary support team to build organizational capability. Drive stakeholder alignment, communication, and change management across business functions. Track communication outcomes, beneficiary satisfaction, and lessons learned to continuously improve service delivery.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's or Master's degree in Media, Corporate Communication, Public Relations, Marketing, or a related field.</li><li>Significant experience managing communication, awareness, and media campaign strategies locally and internationally.</li><li>Proven experience managing relationships with government entities, international representations, media, and influencers.</li><li>Experience managing official spokespersons and developing communication and messaging materials.</li><li>Strong ability to plan and measure campaign performance, analyze impact, and prepare executive-level reports and presentations.</li><li>Experience managing beneficiary support services, complaints, inquiries, prioritization, and service level agreements (SLAs).</li><li>Experience managing awareness, communication, and beneficiary support service providers, including scope definition and performance monitoring.</li><li>Strong knowledge of media analytics tools, engagement measurement, reach, and impact tracking.</li><li>Excellent communication, negotiation, relationship management, and executive reporting skills.</li><li>Fluency in English; experience in international and multicultural environments is preferred.</li><li>Professional certifications in Corporate Communication, Public Relations, Marketing, or Customer Experience Management are preferred.</li><li>Experience with the direct Hajj model, pilgrim categories, and countries is preferred.</li></ul>