Database Developer Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries.<br> Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.<br> Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.</p><br><p><br> We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.<br> Please visit our website:&nbsp;www.turnerandtownsend.com</p><br><br>Job Description<br><p>Senior BIM Consultant based in Riyadh, Saudi Arabia, supporting the delivery of a major client portfolio of large-scale development and infrastructure projects.&nbsp;</p><br><p>The role is expected&nbsp;effectively&nbsp;contribute&nbsp;to the overall&nbsp;BIM strategy, information management, digital delivery governance, and stakeholder engagement across the&nbsp;programme, ensuring alignment with client requirements, industry best practices, and project&nbsp;objectives.&nbsp;</p><br><p>The&nbsp;candidate&nbsp;is expected to be able to provide technical leadership for BIM implementation, asset information management, data integration, reporting, and supply-chain compliance while driving innovation, collaboration, and continuous improvement throughout the project lifecycle.&nbsp;</p><br><p><strong>Skills&nbsp;and qualifications&nbsp;required&nbsp;</strong></p><br><ul><li><p>Extensive experience leading the implementation, governance, and delivery of BIM across large-scale development and infrastructure&nbsp;programmes, including oversight, assurance, and guidance of Project Management Consultants (PMCs), designers, and contractors throughout the project lifecycle.&nbsp;</p><br></li></ul><ul><li><p>Proven&nbsp;expertise&nbsp;in managing and&nbsp;maintaining&nbsp;federated BIM environments for complex&nbsp;programmes&nbsp;using platforms such as&nbsp;Revizto, Autodesk Forma.&nbsp;</p><br></li></ul><ul><li><p>Strong capability in developing BIM reporting frameworks, managing complex data environments, and delivering customized dashboards, user interfaces, and digital solutions tailored to client and stakeholder requirements.&nbsp;</p><br></li></ul><ul><li><p>Extensive experience in coordinating, tracking, and resolving asset and infrastructure interface issues through advanced BIM collaboration platforms, including&nbsp;Revizto&nbsp;and similar issue-management systems.&nbsp;</p><br></li></ul><ul><li><p>In-depth knowledge of&nbsp;BIM for&nbsp;Asset Information, including validation and review of asset data in compliance with&nbsp;COBie&nbsp;standards, Asset Information Requirements (AIR), and BIM-to-asset register integration processes.&nbsp;</p><br></li></ul><ul><li><p>Competency in automation, scripting, and data analytics using programming languages such as Python, C#, and related technologies, as well as visual programming tools including Dynamo, to automate workflows, retrieve data through APIs, and develop Power BI reporting solutions.&nbsp;</p><br></li></ul><ul><li><p>Extensive experience in authoring, implementing, and&nbsp;maintaining&nbsp;BIM documentation, including BIM Execution Plans (BEPs), BIM Management Plans, Information Management Protocols, QA/QC procedures, audit frameworks, and compliance strategies aligned with industry standards and client requirements.&nbsp;</p><br></li></ul><ul><li><p>Good understanding of BIM visualization technologies, immersive digital solutions, and virtual environments using tools such as Unreal Engine, Unity, VR/AR platforms, and digital twin technologies.&nbsp;</p><br></li></ul><ul><li><p>Proven experience developing and&nbsp;maintaining&nbsp;Employer’s Information Requirements (EIR), Asset Information Requirements (AIR), quality management frameworks, and BIM governance standards.&nbsp;</p><br></li></ul><ul><li><p>Lead BIM strategy development,&nbsp;programme-wide coordination meetings, progress reviews, and stakeholder engagement initiatives to ensure successful BIM implementation and project delivery.&nbsp;</p><br></li></ul><ul><li><p>Identify&nbsp;BIM-related risks, assess their impact on project&nbsp;objectives, and develop effective mitigation and governance strategies.</p><br></li><li><p>Collaborate closely with clients, consultants, design teams, and contractors to drive BIM adoption and ensure alignment with project&nbsp;objectives, industry best practices, and organizational digital transformation goals.&nbsp;</p><br></li><li><p>Prepare detailed technical reports, assessments, and presentations&nbsp;in accordance with&nbsp;corporate documentation standards and project governance requirements.&nbsp;</p><br></li><li><p>Develop BIM capability assessment frameworks, supply-chain evaluation criteria, and tender documentation requirements, while leading BIM-related activities throughout procurement and tendering processes.&nbsp;</p><br></li><li><p>Support research, innovation, and continuous improvement initiatives by evaluating emerging BIM technologies, digital engineering solutions, and industry trends.&nbsp;</p><br></li><li><p>Demonstrate excellent communication, stakeholder management, and interpersonal skills, with the ability to engage effectively across multidisciplinary teams and organizational levels.&nbsp;</p><br></li><li><p>Possess strong presentation and facilitation skills, with the ability to communicate complex BIM and digital engineering concepts clearly to technical and non-technical audiences.&nbsp;</p><br></li></ul><br>Qualifications<br><ul><li><p>Bachelor’s degree in engineering&nbsp;or&nbsp;a related&nbsp;built environment discipline.&nbsp;</p><br></li></ul><ul><li><p>Minimum 13 years of experience in BIM, Digital Delivery, or Information Management roles.&nbsp;</p><br></li></ul><ul><li><p>Proven experience managing PMCs, contractors, and consultants across large-scale&nbsp;programmes.&nbsp;</p><br></li></ul><ul><li><p>Advanced Proficiency in Power BI and other reporting and analytics platforms.&nbsp;</p><br></li></ul><ul><li><p>Advanced&nbsp;proficiency&nbsp;in&nbsp;Revizto&nbsp;and Autodesk Construction Cloud (ACC).&nbsp;</p><br></li></ul><ul><li><p>Strong knowledge of automation, digital innovation, and programming tools, including Python, C#, and related technologies (highly desirable).&nbsp;</p><br></li></ul><ul><li><p>Experience with visualization, XR, and immersive technologies, including Unreal Engine and Unity (highly desirable).&nbsp;</p><br></li></ul><ul><li><p>Comprehensive knowledge of ISO 19650 and related international BIM and information management standards.&nbsp;</p><br></li></ul><ul><li><p>Proven experience in BIM-based site-wide interface coordination and issue management on major projects.&nbsp;</p><br></li></ul><br>Additional Information<br><p>Turner &amp; Townsend is a global management consultancy and professional services firm focusing on the construction and asset management sectors. We work with the most prominent clients on the largest projects and asset bases across real estate, infrastructure and natural resources. Our focus is on programme and project management, cost and commercial management and asset management strategy. &nbsp;<br> We deliver projects on time and to budget, and to optimise the whole life value of assets on behalf of our clients. We work on projects such as HS2, The Shard, Battersea Power Station, Hinkley Point, Changi Airport, and clients such as Shell, Google, Microsoft, Intel, Nissan and Citibank.&nbsp;<br> The products we are building are cutting edge in our industry, allowing us to deliver these projects better than our competitors.&nbsp;</p><br><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:&nbsp;</p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br> <p><em>It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.&nbsp;</em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of&nbsp;Turner &amp; Townsend and are&nbsp;not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,&nbsp;to submit candidates for review.&nbsp;</em></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

This role exists to lead, manage, and coordinate all mechanical and electrical engineering design activities across ECEC's Riyadh HQ and Cairo Offshore operations, ensuring the delivery of technically rigorous, code-compliant MEP design solutions across all project work stages (CD, SD, DD, IFT, IFC) to achieve client satisfaction, commercial performance, and the highest professional engineering standards. This role further exists to build, develop, and retain a high-performing cross-location MEP engineering team, structured across both Riyadh and Cairo, supporting ECEC's strategic business expansion objectives by scaling engineering capacity, embedding quality assurance practices, and representing MEP interests at senior leadership and client levels.<br>C - Key Accountabilities#Key Accountability Area Key Activities / Actions<br>1Responsible for overall MEP engineering design quality and technical compliance by directing, reviewing, and approving all Mechanical and Electrical design outputs across all project work stages (CD, SD, DD, IFT, IFC) to deliver code-compliant, technically excellent designs that meet client brief and ECEC's quality standards. Review and approve MEP design packages at each stage, Enforce Saudi Building Code, SBC, NFPA, BS/IEC, and relevant standards – Lead technical design reviews and inter-discipline coordination – Sign off on the output technical deliverables for design submissions2Responsible for MEP team leadership, performance management, and capability development by directly managing the Mechanical and Electrical Engineering Leads (Riyadh) and exercising matrix management over the Cairo Principal Engineers, to build a cohesive, high-performing cross-location MEP team aligned to ECEC's growth objectives. Conduct performance appraisals for direct reports Provide technical mentorship and professional development guidance Chair team meetings (Riyadh and Cairo combined) Matrix-manage Cairo Principal Engineers on workload and technical standards Support recruitment, onboarding, and retention initiatives3Responsible for MEP project delivery oversight and program compliance by monitoring design schedules, resource loading, and milestone achievement across all active MEP projects to ensure on-time delivery of design packages within agreed project timelines and client commitments. Review and maintain MEP project program across portfolio Resolve design program conflicts and resource bottlenecks. Liaise with Project Managers / Design Director on delivery risks Chair MEP design progress meetings Escalate program risks requiring senior intervention4Responsible for multi-discipline design coordination and BIM integration by overseeing MEP coordination with Architecture and other engineering disciplines across both Riyadh and Cairo teams, to ensure fully coordinated, clash-resolved design packages that meet project and client requirements. Oversee inter-discipline coordination processes (MEP vs. Architecture) Direct BIM Mechanical and Electrical Modelers on model management Review clash detection reports and coordinate resolution Interface with Architectural Lead on design integration Coordinate with Cairo and Riyadh discipline leads on cross-location design coherence5Responsible for client and stakeholder technical engagement by representing ECEC's MEP engineering capability in client meetings, design review presentations, and technical correspondence to maintain client confidence, resolve technical queries, and support business retention and development. Attend client design review and progress meetings Respond to client and lead consultant technical queries and RFIsPrepare and present MEP design strategies and presentations Interface with statutory authorities (e.g., Municipality, MOMRA, SBC) on approvals Support the Design Director and BD team on project pursuits and proposals6Responsible for MEP quality assurance and engineering governance by implementing and enforcing ECEC's QA/QC procedures, engineering standards, and design review processes across all MEP work to ensure consistent quality and professional indemnity compliance across the practice. Develop and maintain MEP-specific QA/QC procedures and checklists Conduct periodic quality audits of design outputs (Riyadh and Cairo) Ensure compliance with relevant codes, standards, and client requirements Report on design quality KPIs to Design Director Manage technical NCRs and implement corrective actions7Responsible for MEP department growth planning and organizational capability scaling by identifying future staffing needs, defining role structures, and contributing to the MEP Growth Organogram implementation to scale ECEC's MEP engineering capacity in line with 3-5 year business expansion targets. Contribute to workforce planning and MEP headcount forecasting Define competency profiles for new and evolving MEP roles Support recruitment campaigns and candidate technical assessment Identify and implement training and development pathways Manage Cairo offshore team development and integration8Responsible for leading, developing, and motivating team members to reach ultimate performance, and successfully contribute in achieving corporate objectives. Manage and monitor team performance to achieve corporate objectives and KPIs. Coach and develop team members to improve performance and productivity. Allocate work and ensure timely delivery of team objectives.9Responsible for evaluating and adopting emerging AI solutions to improve business activities effectiveness. Utilize AI-powered engineering intelligence tools to enhance MEP design delivery, analyze project requirements, and identify design optimization opportunities. Use AI to improve design coordination, technical reviews, quality assurance, and compliance checks across MEP engineering activities. Leverage AI for predictive project insights, engineering performance analytics, and resource optimization to support efficient delivery and MEP team development.<br>D - Communication and Main Contacts Internal Stakeholders External Stakeholders<br>All Department<br>Private-sector real estate developers Project owners (KSA) Lead Design Consultants / Main Design Consultants (for CD/SD-originated projects) Municipality MOMRA, and local statutory authorities (Saudi Arabia) Specialist sub-consultants (fire, acoustics, façadeas required) Equipment vendors / manufacturer representatives (for product reviews)<br>E - Job Qualifications and Requirements A - Education Requirements<br>Minimum Education Level Bachelor’s Degree<br>Field of Study / Specialization Mechanical Engineering or Electrical Engineering (relevant discipline). Dual MEP exposure is strongly preferred for this cross-discipline management role<br>Professional Licenses / Charterships Chartered Engineer (Registration in Saudi Council for Engineers) or equivalent professional registration (e.g., CIBSE, IET, ASHRAE, IMech E) – Required[RA1] <br>Preferred Certifications• LEED AP (Green Building / Sustainability) – Preferred • BIM management / Autodesk Professional certification – Preferred • Relevant health & safety certification (e.g., NEBOSH or equivalent) – Preferred<br>Critical Knowledge Areas Saudi Building Code (SBC) – MEP chapters; NFPA codes; BS/IEC Electrical Standards; CIBSE Guidelines; ASHRAE Standards; HVAC, plumbing, fire protection design; LV/MV electrical distribution; BMS/ELV systems; Revit MEP / Auto CAD MEP; BIM coordination and clash detection; FIDIC contract environment; KSA statutory authority approval processes; multi-location project management.<br>B - Experience Requirements<br>Minimum Experience15+ Years<br>Experience Required Progressive MEP engineering experience in an engineering consultancy environment, with at least 5 years in a managerial or senior leadership role overseeing multi-discipline MEP teams. Demonstrated experience managing design delivery from Concept Design through IFC across commercial, residential, and mixed-use building typologies. Also, a minimum of 5 years in the GCC region and 3 years (can be concurrent with GCC region experience) in Saudi Arabia

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.</p><br><b>A Day in the Life</b><p><b><span>About the Role</span></b></p><br><p><span>The Senior Director, Strategic Accounts, TURMECA is a key regional leadership position responsible for shaping and leading the Strategic Accounts Management agenda across TURMECA.</span></p><br><p><span>The role covers major strategic account segments, including:</span></p><br><ul><li><span>Private Accounts </span></li><li><span>Public Accounts </span></li><li><span>Purchasing influencers, such as Group Purchasing Organizations and Health Authorities </span></li></ul><p><span>The Senior Director will deliver durable profitable growth, maximize Medtronic’s presence and unlock new opportunities across major accounts. The role requires excellence in strategic account management, senior-level engagement, value proposition design, commercial execution and cross-country orchestration.</span></p><br><p><span>The Senior Director will act as an executive sponsor for TURMECA’s most strategic accounts, lead the regional Strategic Accounts organization and actively contribute as a member of the TURMECA Leadership Team. </span></p><br><p><b><span>Responsibilities may include the following and other duties may be assigned:</span></b></p><br><p><b><span>Develop Systematic Market and Account Understanding</span></b></p><br><ul><li><span>Build comprehensive insight into regional healthcare trends, healthcare-system priorities, procurement dynamics and the competitive landscape. </span></li><li><span>Develop a deep understanding of account-specific needs, including C-suite, procurement, government and executive stakeholder priorities. </span></li><li><span>Translate insights into differentiated Pan-Medtronic value propositions tailored to healthcare groups, hospitals, GPOs and health authorities. </span></li></ul><p><b><span>Design and Execute Strategic Account Plans</span></b></p><br><ul><li><span>Lead the development of short- and long-term account strategies across private and public hospitals, healthcare groups, GPOs and health authorities. </span></li><li><span>Ensure alignment with Medtronic’s commercial strategy, portfolio priorities and TURMECA growth objectives. </span></li><li><span>Define clear objectives, performance measures and resource-allocation priorities to maximize impact across strategic accounts. </span></li></ul><p><b><span>Cultivate Senior-Level and Procurement-Level Relationships</span></b></p><br><ul><li><span>Establish and maintain trusted relationships with C-suite leaders, hospital executives, government stakeholders, procurement bodies, GPOs and health authorities. </span></li><li><span>Act as the executive sponsor for TURMECA’s most strategic accounts, ensuring strategic alignment, effective problem-solving and long-term partnership health. </span></li><li><span>Position Medtronic as a system-level partner by elevating discussions beyond transactions toward strategic and enterprise-wide value. </span></li></ul><p><b><span>Deliver Profitable Revenue Growth and Account Expansion</span></b></p><br><ul><li><span>Identify and qualify opportunities for cross-portfolio growth, therapy expansion, capital placement, solution adoption and greater account penetration. </span></li><li><span>Develop portfolio strategies with Operating Units and country teams to expand and protect market share, optimize pricing and accelerate therapy introduction. </span></li><li><span>Lead and support complex negotiations, including public and private tenders, framework agreements and multiyear partnership models. </span></li><li><span>Deliver agreed revenue, profitability, market-share and account-growth objectives. </span></li></ul><p><b><span>Implement Pan-Medtronic Value Propositions</span></b></p><br><ul><li><span>Develop integrated commercial and clinical value propositions that address customer and healthcare-system priorities. </span></li><li><span>Tailor solutions for hospitals, healthcare groups, GPOs and health authorities, ensuring alignment with procurement frameworks and customer needs. </span></li><li><span>Partner with Operating Units and enabling functions to coordinate the capabilities and resources required to deliver customer commitments. </span></li></ul><p><b><span>Manage Strategic Accounts Across Borders</span></b></p><br><ul><li><span>Coordinate country teams, Operating Units and enabling functions to ensure consistent customer engagement and execution across TURMECA. </span></li><li><span>Adapt account strategies to reflect different healthcare structures, procurement models, regulatory frameworks and policy environments. </span></li><li><span>Promote regional knowledge-sharing, standardization and adoption of Strategic Accounts Management best practices. </span></li></ul><p><b><span>Monitor, Analyze and Optimize Account Performance</span></b></p><br><ul><li><span>Oversee and analyze strategic account performance, opportunity pipelines, forecasting, financial plans and procurement cycles. </span></li><li><span>Identify commercial, operational and contractual risks and implement timely corrective or mitigation actions. </span></li><li><span>Ensure account plans remain agile and responsive to changes in customer priorities and market conditions. </span></li><li><span>Provide regular updates to the TURMECA Leadership Team on performance, opportunities, risks and investment priorities. </span></li></ul><p><b><span>Foster a High-Performance, Inclusive Culture</span></b></p><br><ul><li><span>Lead, develop and coach the Strategic Accounts Management organization across TURMECA. </span></li><li><span>Create an inclusive, performance-driven environment that promotes collaboration, accountability and a Pan-Medtronic mindset. </span></li><li><span>Lead workforce planning, talent development, performance management and succession planning for the Strategic Accounts organization. </span></li><li><span>Act as the internal expert on strategic account management, procurement dynamics and long-term partnership models. </span></li><li><span>Foster a culture of integrity, compliance, diversity, inclusion and patient impact. </span></li></ul><p><b><span>Required Knowledge and Experience:</span></b></p><br><ul><li><span>Bachelor’s degree in Business, Engineering, Healthcare Management, Public Health, Life Sciences or a related field. A Master’s degree or MBA is an advantage. </span></li><li><span>Minimum of 15 years of relevant experience in strategic account management, business development, healthcare sales, commercial leadership or procurement strategy; or an advanced degree with a minimum of 13 years of relevant experience. </span></li><li><span>Minimum of 10 years of managerial and people-leadership experience. </span></li><li><span>Proven experience managing large and complex strategic accounts across private, public, GPO and health-authority settings. </span></li><li><span>Significant regional or multi-country experience within healthcare, medical technology, pharmaceuticals or a similarly complex industry. </span></li><li><span>Strong C-suite and senior stakeholder engagement capabilities. </span></li><li><span>Proven experience negotiating complex, high-value and multi-stakeholder agreements and developing long-term partnerships. </span></li><li><span>Strong understanding of healthcare systems, procurement models, reimbursement, healthcare policy and regulatory environments. </span></li><li><span>Strong strategic, analytical, financial and business acumen, including pricing, profitability, forecasting and business-case development. </span></li><li><span>Proven ability to lead cross-functional and cross-country initiatives within an international matrix organization. </span></li><li><span>Demonstrated experience building, leading and developing high-performing commercial or customer-facing teams. </span></li><li><span>Strong leadership presence, communication, negotiation and influencing skills. </span></li><li><span>Fluency in English is required. Arabic, Turkish and/or Russian are an advantage. </span></li><li><span>Willingness and ability to travel extensively across the TURMECA region.</span></li></ul><p><b>Physical Job Requirements</b><br>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. </p><br><p>‌</p><br><p><span><b>Recruitment Fraud Alert</b>&nbsp;</span></p><br><p><span>We are aware of phishing scams targeting job seekers. Please keep the following in mind:&nbsp;</span></p><br><br><p><span>Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.&nbsp;</span></p><br><br><p><span>Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.&nbsp;</span></p><br><br><p><span>If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.&nbsp;</span></p><br><br><p><span>If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at </span><span><u>AskHR@medtronic.com</u></span>.&nbsp;</p><br><p>‌</p><br><b>Benefits &amp; Compensation</b><p><b>Medtronic offers a competitive Salary and flexible Benefits Package</b><br>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.<br>&nbsp;</p><br>This position is eligible for an annual long-term incentive plan. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Procurement Lead Engineer is responsible for leading and managing the procurement of materials, equipment, subcontracted packages, and technical services for large-scale construction, fit-out, hospitality, and building projects. The role ensures that all procurement activities are delivered on time, within approved budgets, and in compliance with project specifications, quality standards, contractual requirements, and company procedures.</p><p>The position provides leadership to the procurement team and works closely with Project Management, Engineering, Construction, Commercial, Planning, QA/QC, HSE, Logistics, Finance, suppliers, and subcontractors to ensure uninterrupted project delivery.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and manage procurement activities from procurement planning through purchase order placement, expediting, delivery, and close-out.</li><li>Develop and implement project procurement strategies aligned with project schedules, budgets, specifications, and execution requirements.</li><li>Review drawings, specifications, BOQs, material requisitions, and technical documents to identify procurement requirements.</li><li>Establish procurement schedules and prioritize critical and long-lead materials and equipment.</li><li>Lead the preparation and issuance of RFQs, RFPs, tenders, and supplier inquiries.</li><li>Identify, evaluate, prequalify, and develop relationships with qualified suppliers, manufacturers, and subcontractors.</li><li>Lead technical and commercial evaluations of supplier and subcontractor offers.</li><li>Coordinate with Engineering and technical departments to ensure supplier proposals comply with approved specifications and project requirements.</li><li>Lead commercial negotiations to achieve competitive pricing, favorable payment terms, warranties, delivery schedules, and contractual conditions.</li><li>Review and approve purchase orders and procurement recommendations in accordance with delegated authority and company procedures.</li><li>Monitor supplier performance, manufacturing progress, inspections, testing, shipment, and delivery schedules.</li><li>Lead expediting activities for critical and long-lead procurement packages.</li><li>Coordinate with Construction, Logistics, Stores, and Project Controls teams to ensure timely delivery of materials and equipment to site.</li><li>Monitor procurement progress against project schedules and identify potential delays, shortages, and supply-chain risks.</li><li>Develop and implement recovery plans and mitigation strategies for procurement-related delays.</li><li>Monitor procurement expenditure and support project cost-control and cost-saving initiatives.</li><li>Identify opportunities for value engineering, alternative materials, supplier consolidation, and commercial optimization.</li><li>Coordinate with QA/QC to ensure materials and equipment meet approved technical specifications and quality requirements.</li><li>Ensure procurement activities comply with HSE requirements, company policies, project procedures, and applicable regulations.</li><li>Manage supplier and subcontractor performance, claims, variations, commercial issues, and disputes in coordination with Commercial and Contracts teams.</li><li>Prepare procurement dashboards, reports, forecasts, KPIs, and management updates.</li><li>Maintain accurate procurement records, supplier databases, purchase orders, delivery schedules, and supporting documentation.</li><li>Lead and mentor procurement engineers, buyers, expeditors, and other procurement personnel.</li><li>Coordinate with Finance to ensure payment documentation, invoices, and supplier accounts are processed efficiently.</li><li>Utilize ERP and procurement systems for procurement planning, purchase orders, vendor management, cost tracking, and reporting; SAP experience is preferred.</li><li>Support project handover and close-out, including warranties, spare parts, final documentation, and outstanding procurement items.</li><li>Perform other procurement and su</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong procurement experience in <b>mega projects, 5-star hotels, airports, FF&amp;E, finishing works, and other major/critical construction packages</b>.</li><li>Fluent in <b>English, both spoken and written</b>.</li><li>Solid <b>technical and material knowledge</b>, with proven records of <b>value engineering, commercial negotiations, and cost savings</b>.</li><li>Bachelor’s degree in <b>Civil Engineering or Architecture</b> from a <b>reputable university</b>.</li><li>Minimum 10–15 years of procurement experience, preferably within construction, fit-out, hospitality, or major building projects.</li><li>Proven experience in a Procurement Lead, Lead Procurement Engineer, Senior Procurement Engineer, or similar leadership role.</li><li>Strong experience managing procurement for large-scale construction, fit-out, commercial, residential, or hospitality projects.</li><li>Proven experience in technical and commercial evaluation, supplier negotiation, purchasing, expediting, and delivery management.</li><li>Experience managing procurement teams and multiple procurement packages simultaneously.</li><li>Strong knowledge of procurement planning, supply-chain management, cost control, contracts, and commercial terms.</li><li>Experience with ERP/procurement systems; SAP is an advantage.</li><li>Strong analytical, negotiation, leadership, communication, and problem-solving skills.</li><li>Ability to work under pressure and meet demanding project deadlines.</li><li>GCC experience is preferred, particularly Saudi Arabia, UAE, Qatar, or Oman.</li></ul><p>Preferred Experience</p><ul><li>Proven experience in fit-out and luxury hospitality projects.</li><li>Experience procuring high-end architectural finishes, furniture, fixtures, equipment, MEP systems, and specialist packages.</li><li>Experience with large-scale hotel, resort, commercial, residential, or mixed-use developments.</li><li>Experience managing international suppliers, manufacturers, subcontractors, and specialist vendors.</li><li>Strong experience with long-lead and critical procurement packages.</li><li>Experience in value engineering and procurement cost optimization.</li><li>CIPS, PMP, or other relevant professional certification is an advantage.</li></ul><p><br></p><p><br></p></div>

<p>The Lead QA Engineer will oversee and manage all quality assurance activities associated with the construction and site supervision phases of major building developments. The role is responsible for establishing and maintaining project-wide quality management systems, ensuring compliance with contractual and technical requirements, leading quality audits and inspections, and driving continuous quality improvement across all project stakeholders.</p><p>Your role</p><strong>Quality Management Leadership</strong><ul><li>Develop, implement, and monitor project quality objectives, procedures, and quality assurance strategies.</li><li>Review and approve contractor quality plans, inspection and test plans, method statements, and quality procedures.</li><li>Ensure effective implementation of quality management processes throughout all construction activities.</li><li>Establish quality performance metrics and monitor compliance against defined project targets.</li><li>Promote a culture of quality excellence, accountability, and continuous improvement among project teams.</li></ul><strong>Quality Audits and Compliance</strong><ul><li>Lead internal and external quality audits to verify compliance with project requirements and quality standards.</li><li>Monitor contractor compliance with quality management systems, contractual obligations, and regulatory requirements.</li><li>Ensure construction works are executed in accordance with approved specifications, codes, and industry best practices.</li><li>Identify quality deficiencies and recommend corrective measures to ensure project compliance.</li><li>Oversee closure of audit findings and ensure timely implementation of corrective and preventive actions.</li></ul><strong>Inspection and Testing Oversight</strong><ul><li>Oversee inspection and testing activities for all construction disciplines to ensure compliance with approved procedures.</li><li>Review material approvals, testing reports, inspection records, and commissioning documentation.</li><li>Ensure proper implementation of hold points, witness points, and quality control checkpoints.</li><li>Verify that testing laboratories, inspection agencies, and contractor quality teams meet project quality requirements.</li><li>Monitor quality trends and recommend actions to improve construction quality and reduce defects.</li></ul><strong>Non-Conformance and Corrective Action Management</strong><ul><li>Lead the review and disposition of non-conformance reports, quality observations, and defect reports.</li><li>Ensure root cause analyses are conducted and appropriate corrective actions are implemented.</li><li>Monitor recurring quality issues and drive effective preventive measures across project activities.</li><li>Verify closure of quality-related issues and assess effectiveness of implemented solutions.</li><li>Maintain oversight of punch lists, snagging activities, and final quality closeout processes.</li></ul><strong>Stakeholder Coordination</strong><ul><li>Coordinate with Client representatives, Resident Engineer, discipline engineers, contractors, and consultants on quality matters.</li><li>Participate in management meetings and provide strategic advice regarding project quality performance.</li><li>Support regulatory inspections, third-party audits, and Client quality reviews.</li><li>Facilitate quality awareness programs and technical workshops for project teams.</li><li>Establish effective communication channels to ensure timely resolution of quality concerns.</li></ul><strong>Reporting and Documentation</strong><ul><li>Prepare comprehensive weekly, monthly, and executive quality reports for project management and Client review.</li><li>Monitor and report quality key performance indicators, audit findings, and compliance trends.</li><li>Maintain control of quality records, audit reports, approvals, inspection documentation, and testing data.</li><li>Ensure quality databases and document management systems are accurate and up to date.</li><li>Provide management with recommendations for quality improvements and risk mitigation measures.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications</p><ul><li>Bachelor's Degree in Civil Engineering, Construction Engineering, Architectural Engineering, or a related discipline.</li><li>Master's Degree in Engineering, Construction Management, or Quality Management is preferred.</li><li>Lead Auditor certification in ISO 9001 Quality Management Systems is highly desirable.</li><li>Professional certification from recognized quality or engineering organizations is preferred.</li><li>Membership in a recognized engineering institution or professional body is advantageous.</li></ul><p>Experience Requirements</p><ul><li>Minimum 15 years of professional experience in quality assurance and quality management within large construction projects.</li><li>Minimum 8 years of experience in site supervision consultancy or engineering consultancy environments.</li><li>Proven experience managing quality programs for large-scale building developments, convention centers, hotels, resorts, and mixed-use projects.</li><li>Demonstrated experience leading multidisciplinary quality teams and overseeing complex construction activities.</li><li>Previous experience in GCC countries, with Saudi Arabian project experience being highly preferred.</li></ul><p>Technical Competencies</p><ul><li>Extensive knowledge of ISO 9001 Quality Management Systems and construction quality assurance practices.</li><li>Strong understanding of building construction methodologies, materials, testing procedures, and commissioning requirements.</li><li>Expertise in conducting quality audits, inspections, root cause analyses, and corrective action management.</li><li>Familiarity with international building codes, Saudi regulations, and industry construction standards.</li><li>Proficiency in quality management software, document control systems, and Microsoft Office applications.</li></ul><p>Behavioral Competencies</p><ul><li>Strong leadership and team management capabilities.</li><li>Excellent communication, negotiation, and stakeholder engagement skills.</li><li>Exceptional analytical and problem-solving abilities.</li><li>Strong attention to detail with a proactive approach to quality improvement.</li><li>Ability to manage multiple priorities and perform effectively in a fast-paced project environment.</li></ul>

???? Riyadh, Saudi Arabia???? Fahad AlSwailem Holding<br>Marketing Specialist Role Overview<br>Fahad AlSwailem Holding is seeking a highly motivated and results-driven Digital Marketing Specialist to support and strengthen the Group’s digital presence, manage digital marketing channels, and contribute to measurable business growth.<br>The ideal candidate will have hands-on experience in digital marketing, social media management, Google Ads, paid advertising, content management, SEO, analytics, and lead generation. The successful candidate should be able to turn digital marketing activities into qualified leads and real business opportunities.<br>Key Responsibilities:Manage and maintain the company’s social media accounts and digital marketing channels. Support the development and execution of monthly and quarterly digital marketing plans. Plan, launch, monitor, and optimize Google Ads campaigns to generate qualified leads and business opportunities. Manage and optimize Google Search, Display, Performance Max, and other relevant Google Ads campaigns. Conduct keyword research, audience targeting, ad copy testing, and campaign optimization. Monitor Google Ads performance, including CPC, CTR, conversion rate, cost per lead, and ROAS, and provide recommendations for improvement. Assist in managing Meta Ads, Linked In Ads, and other relevant paid advertising platforms. Develop and manage lead-generation campaigns targeting B2B and B2C audiences. Create, coordinate, and publish digital content across relevant platforms. Coordinate with designers, videographers, and content creators to produce marketing materials. Maintain brand consistency across all digital channels and customer touchpoints. Manage and update the company website and support ongoing SEO optimization. Improve the company’s local digital visibility through Google Business Profile and Google Maps. Conduct market research and competitor analysis to identify new marketing opportunities. Monitor website, social media, and advertising performance using relevant analytics and reporting tools. Prepare regular marketing performance reports for management. Build and maintain lead databases and support the development of effective customer acquisition funnels. Collaborate closely with the Business Development team to ensure marketing-generated leads are properly followed up and converted. Utilize AI tools such as Chat GPT, Claude, Google Gemini, and similar technologies to improve research, content creation, campaign development, analysis, and overall marketing efficiency. Stay up to date with the latest digital marketing trends, advertising platforms, AI tools, and best practices. Support other digital marketing initiatives and projects as required by management.<br>Requirements Minimum 2–3 years of proven experience in Digital Marketing or a related field. Strong hands-on experience managing corporate social media accounts. Strong hands-on experience with Google Ads is mandatory. Proven experience in creating, managing, and optimizing Google Ads campaigns. Experience with Meta Ads and Linked In Ads. Strong understanding of SEO, SEM, lead generation, conversion optimization, and digital analytics. Experience monitoring and analyzing digital marketing KPIs such as CPC, CTR, conversion rate, CPL, CAC, and ROAS. Experience with Google Analytics and other digital marketing analytics tools. Good understanding of website management and SEO performance. Proficiency in AI tools and modern digital marketing technologies. Excellent English communication and writing skills. Strong analytical and reporting skills. Good understanding of digital content creation and social media trends. Ability to manage multiple campaigns, projects, and priorities simultaneously. Strong attention to detail and ability to work with deadlines. Self-motivated, proactive, creative, and results-oriented.<br>Preferred Qualifications:Experience in legal, professional services, real estate, investment, or corporate environments. Experience in B2B marketing and lead generation. Experience marketing professional services. Google Ads, Meta, Google Analytics, SEO, or Digital Marketing certifications. Proven portfolio demonstrating successful digital marketing campaigns and measurable results. Experience working with CRM systems and marketing automation tools. Experience collaborating with Business Development and Sales teams to convert marketing leads into clients.<br>What We Are Looking For<br>We are looking for a high-performing, hands-on, and results-oriented Digital Marketing Specialist who understands that marketing is more than simply managing social media accounts.<br>The successful candidate will be expected to contribute to brand awareness, qualified lead generation, website traffic, customer acquisition, and revenue opportunities, with a particular focus on developing and optimizing Google Ads and other paid digital marketing campaigns.<br>The ideal candidate should be analytical, creative, proactive, commercially minded, and comfortable using AI and modern marketing technologies to improve marketing performance and business growth.

The Procurement Lead Engineer is responsible for leading and managing the procurement of materials, equipment, subcontracted packages, and technical services for large-scale construction, fit-out, hospitality, and building projects. The role ensures that all procurement activities are delivered on time, within approved budgets, and in compliance with project specifications, quality standards, contractual requirements, and company procedures. The position provides leadership to the procurement team and works closely with Project Management, Engineering, Construction, Commercial, Planning, QA/QC, HSE, Logistics, Finance, suppliers, and subcontractors to ensure uninterrupted project delivery.<br>Key Responsibilities Lead and manage procurement activities from procurement planning through purchase order placement, expediting, delivery, and close-out. Develop and implement project procurement strategies aligned with project schedules, budgets, specifications, and execution requirements. Review drawings, specifications, BOQs, material requisitions, and technical documents to identify procurement requirements. Establish procurement schedules and prioritize critical and long-lead materials and equipment. Lead the preparation and issuance of RFQs, RFPs, tenders, and supplier inquiries. Identify, evaluate, prequalify, and develop relationships with qualified suppliers, manufacturers, and subcontractors. Lead technical and commercial evaluations of supplier and subcontractor offers. Coordinate with Engineering and technical departments to ensure supplier proposals comply with approved specifications and project requirements. Lead commercial negotiations to achieve competitive pricing, favorable payment terms, warranties, delivery schedules, and contractual conditions. Review and approve purchase orders and procurement recommendations in accordance with delegated authority and company procedures. Monitor supplier performance, manufacturing progress, inspections, testing, shipment, and delivery schedules. Lead expediting activities for critical and long-lead procurement packages. Coordinate with Construction, Logistics, Stores, and Project Controls teams to ensure timely delivery of materials and equipment to site. Monitor procurement progress against project schedules and identify potential delays, shortages, and supply-chain risks. Develop and implement recovery plans and mitigation strategies for procurement-related delays. Monitor procurement expenditure and support project cost-control and cost-saving initiatives. Identify opportunities for value engineering, alternative materials, supplier consolidation, and commercial optimization. Coordinate with QA/QC to ensure materials and equipment meet approved technical specifications and quality requirements. Ensure procurement activities comply with HSE requirements, company policies, project procedures, and applicable regulations. Manage supplier and subcontractor performance, claims, variations, commercial issues, and disputes in coordination with Commercial and Contracts teams. Prepare procurement dashboards, reports, forecasts, KPIs, and management updates. Maintain accurate procurement records, supplier databases, purchase orders, delivery schedules, and supporting documentation. Lead and mentor procurement engineers, buyers, expeditors, and other procurement personnel. Coordinate with Finance to ensure payment documentation, invoices, and supplier accounts are processed efficiently. Utilize ERP and procurement systems for procurement planning, purchase orders, vendor management, cost tracking, and reporting; SAP experience is preferred. Support project handover and close-out, including warranties, spare parts, final documentation, and outstanding procurement items. Perform other procurement and supply-chain responsibilities assigned by senior management.<br>Qualifications & Experience Bachelor's degree in Engineering, preferably Civil, Architectural only are welcome to apply. Minimum 10–15 years of procurement experience, preferably within construction, fit-out, hospitality, or major building projects. Proven experience in a Procurement Lead, Lead Procurement Engineer, Senior Procurement Engineer, or similar leadership role. Strong experience managing procurement for large-scale construction, fit-out, commercial, residential, or hospitality projects. Strong knowledge of construction materials, MEP systems, finishes, equipment, FF&E, and specialist subcontractor packages. Proven experience in technical and commercial evaluation, supplier negotiation, purchasing, expediting, and delivery management. Experience managing procurement teams and multiple procurement packages simultaneously. Strong knowledge of procurement planning, supply-chain management, cost control, contracts, and commercial terms. Experience with ERP/procurement systems; SAP is an advantage. Strong analytical, negotiation, leadership, communication, and problem-solving skills. Ability to work under pressure and meet demanding project deadlines. GCC experience is preferred, particularly Saudi Arabia, UAE, Qatar, or Oman. Preferred Experience Proven experience in fit-out and luxury hospitality projects. Experience procuring high-end architectural finishes, furniture, fixtures, equipment, MEP systems, and specialist packages. Experience with large-scale hotel, resort, commercial, residential, or mixed-use developments. Experience managing international suppliers, manufacturers, subcontractors, and specialist vendors. Strong experience with long-lead and critical procurement packages. Experience in value engineering and procurement cost optimization. CIPS, PMP, or other relevant professional certification is an advantage.

About Masdr Masdr provides integrated digital data and business solutions to public and private sector organizations, enabling operational efficiency, enhanced customer experience, data-driven decision-making, and compliance with regulatory and cybersecurity requirements through advanced digital technologies and enterprise platforms.<br>Job Purpose Lead and directly execute the administration, operation, and continuous improvement of enterprise systems, identity platforms, digital workplace technologies, endpoint governance, and messaging security. The role is responsible for ensuring secure, reliable, and scalable operations while acting as the hands-on technical owner during the initial phase, establishing operational standards, technical foundations, and service maturity as the organization grows.<br>Generic Accountabilities:<br>Leadership & Technical Direction Provide hands-on technical leadership for the Cybersecurity Operations function. Plan, prioritize, and oversee cybersecurity operational activities. Mentor team members and promote technical excellence and knowledge sharing. Operational Excellence Establish and continuously improve cybersecurity operational processes, standards, procedures, and documentation. Ensure the effective and reliable delivery of cybersecurity services. Stakeholder & Vendor Management Collaborate with internal stakeholders to implement and maintain cybersecurity capabilities. Provide technical oversight of external vendors, managed security service providers (MSSPs), and implementation partners. Audit & Compliance Support Support audits by providing technical evidence and coordinating the remediation of technical findings. Maintain documentation supporting compliance with applicable security and regulatory requirements. Performance & Continuous Improvement Monitor operational performance, report key cybersecurity metrics, and drive continuous improvement initiatives.<br>Job-Specific Accountabilities:<br>Security Operations Lead and actively participate in daily cybersecurity operations. Develop and maintain operational procedures, playbooks, and response workflows. SIEM & Security Monitoring Design, implement, administer, and maintain the enterprise SIEM platform. Develop detection rules, dashboards, alerts, and monitoring use cases. Monitor, investigate, and respond to security events. EDR / XDRDeploy, configure, administer, and maintain enterprise EDR/XDR solutions. Investigate endpoint threats and coordinate containment and recovery. Incident Response Lead technical investigation and response to cybersecurity incidents. Perform root cause analysis and coordinate containment, eradication, recovery, and remediation. Maintain and test incident response plans and procedures. Threat Monitoring & Threat Hunting Perform proactive threat monitoring and threat hunting activities. Analyze threat intelligence and identify indicators of compromise (IOCs) and emerging threats. Security Operations Center (SOC) Coordinate internal or outsourced SOC operations. Review escalated incidents and ensure compliance with operational service levels. Identity & Privileged Access Management (IAM/PAM) Design, implement, administer, and maintain Identity and Access Management (IAM) and Privileged Access Management (PAM) solutions. Manage privileged accounts, authentication, authorization, credential protection, and privileged session monitoring. Ensure compliance with identity and privileged access policies. Vulnerability Management Implement, administer, and maintain enterprise vulnerability management solutions. Perform vulnerability scanning, assessments, risk prioritization, and remediation validation. Security Hardening Implement and maintain security baselines across enterprise infrastructure, operating systems, databases, virtualization platforms, cloud platforms, and network devices. Validate compliance with approved hardening standards and security baselines. Technical Security Controls Design, implement, administer, and maintain enterprise technical security controls, including MFA, endpoint protection, encryption, secure remote access, certificate management, logging, monitoring, network security, and application security controls. Ensure security technologies are securely configured and maintained. Security Assessments Perform technical security assessments, configuration reviews, and security validation activities. Support penetration testing and coordinate remediation of identified security findings. Assess new technologies and solutions to ensure security requirements are incorporated before deployment. Operational Readiness & Reporting Maintain cybersecurity operational documentation, runbooks, technical procedures, and recovery plans. Support disaster recovery exercises, technical audits, and compliance assessments. Produce operational reports, dashboards, KPIs, and security metrics.<br>Job Requirements:<br>Minimum Qualification Bachelor's degree in Cybersecurity, Information Security, Computer Science, Information Technology, or a related field. Professional cybersecurity certifications (e.g., CISSP, Security+, CySA+, GCIH, or equivalent).<br>Experience Minimum 5–6 years of progressive experience in Cybersecurity Operations, Information Security, or Security Engineering. Minimum 3 years of hands-on experience implementing and administering enterprise security technologies, including SIEM, EDR/XDR, IAM/PAM, Vulnerability Management, and Security Monitoring. Experience leading cybersecurity operations, incident response, and security engineering initiatives. Experience working in enterprise or cloud environments and coordinating with internal teams, vendors, and managed security service providers (MSSPs).<br><br><br>Let's Shape the Future Together!

Posotion Summary : Infrastructure/Migration Engineer works under Project Delivery organization with primary role to support infrastructure-related project activities from design to implementation. He/she will be responsible for sizing/planning, installation, maintenance, and support for On-Premise and Cloud environments. Infrastructures include development, prototyping, testing, training, and production environments as applicable for each project. The support includes but not limited to virtualization, segmentation, and firewall / security configuration to ensure reliability, security, and optimized life-cycle performance necessary for installed solutions. Also, Infrastructure Engineer is expected to work with cross-functional delivery teams. Roles & Responsibilities :Manage, configure, and maintain Windows Server environments (Active Directory, DNS, DHCP, Group Policy, IIS). Assess existing on-premise application infrastructure and dependencies to determine cloud migration readiness, including servers, databases, storage, network, security, and application components. Participate in application migration planning and execution from on-premise environments to cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP). Perform patch management, vulnerability assessment, and remediation across servers Develop installation manuals. Administer and configure firewalls, VPNs, and security policies to protect enterprise networks. Manage software deployment and updates Monitor system performance, troubleshoot incidents, and ensure high availability and disaster recovery readiness. Implement and enforce IT security best practices, compliance with internal and regulatory standards. Collaborate with security and network teams to address threats, alerts, and vulnerabilities Maintain detailed documentation for system configurations, processes, and troubleshooting steps. Understanding of network protocols, security principles, and server hardening techniques. Experience with backup/recovery solutions Responsible to maintain and monitor infrastructure health. Responsible to maintain and update IT security base line documents. Responsible for setting up Production, Development and QA environments. Qualifications & Requirements Academic: BSc in computer engineering or similar field. Experience: Minimum of 5 Years experience involving infrastructure design and deployment for complex applications. Operating Systems: Experience in Windows and/or Linux (tools like Ubuntu, Redhat, Cent OS, etc.) server OS’s. Virtualization: Experienced in tools such as VMWare / Microsoft Hyper V and KVM. Experienced in virtualization of network, data centers, and storage management. Server Administration: Working knowledge in admin activities such as below. Storage: Backup of data / recovery images, fault-tolerance, redundancy, etc. Configuration/task automation using Power Shell, Python, etc. Performance monitoring with tools such as Datadog, Grafana/Prometheus, etc. Migration activities from/to virtualized platforms. Working knowledge with applications scripting such as javascript. Network Administration: Network configuration/protocols (DNS, IPv4, TCP/IP, DHCP, etc.) Experience in Load Balancer (Traffic proxy/distribution) especially F5. Cybersecurity Controls: Experinced in security control tools such as XDR, Firewalls/WAFs, Micro Segmentation, Zero-Trust Framework, API Protection, Active Directory, penetration and hardening tests, etc.). Fundamental knowledge in OT cybersecurity architectures and layers especially DMZ and topology as per ISA95. Cloud Systems: cloud services, network architecture, data storage redundancy, availability, and recovery solutions. Practical experience with at least one major cloud platform: AWS, Microsoft Azure, or GCPResource Management/Scheduling systems: Knowledgeable about tools like Slurm (for Linux), LSF, etc. Infrastructure Integration Basic knowledge in BI/DSV infrastructure integration/configuration requirements Knowledgeable in dataflows/structures from/to historians such as PI. Knowledgeable in integration / configuration with SAP/ERPs. Working knowledge of decentralized architecture design patterns and distributed systems. Professional Certifications: Holds at least 1 Cybersecurity and 1 Virtualization certifications. Analytical Skills: Analytical, problem-solving, and attention-to-detail. Ability to work independently and under pressure. Communication Skills:Possesses excellent communication skills (strong English language) Excellent interpersonal, collaboration, leadership and presentation skills. Effectively collaborate with cross-functional teams Ability to work independently and collaboratively with others in team environment. Preferences:Master’s degree is preferred. Holds project management certifications such as PMPHolds Azure/AWS/Google advanced certifications. Dev Ops experience Infrastructure-as-a-Code experience is a plus (e.g. Terraform/Terragrunt, Ansible, CDK, etc.) Scripting in Perl/Korn is a plus. Experience in data streaming (e.g. Kafka, Azure Event Hubs, AWS Kinesis, etc.) is preferred.

Tech for People Unlocks the Future<br><br>At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.<br><br>With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.<br><br>Devoteam Culture & Values:<br><br>True innovation is born from a powerful culture, fused with meaningful values.<br><br>Culture:<br><br>Fair and courageous Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it. Ambition and results Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint. Learning and innovating Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence. Caring and sharing A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration. At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers, <br><br><br>knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.<br><br>Because alone, we go faster – but together, we go further.<br><br>Values:<br><br>Respect Frankness Passion<br><br><br>Business Unit:<br><br>Data & Intelligence<br><br>Level:<br><br>Senior to Managerial -level<br><br>To know more about us, please visit: www.devoteam.com<br><br>Job Description<br><br>A Business Data Analyst translates business requirements into data-driven insights, serving as the bridge between data experts and business stakeholders. They apply analytical skills, domain knowledge, and business acumen to interpret complex data sets and produce actionable recommendations that directly impact strategic and operational business decisions. At this level, analysts independently manage analytical projects, collaborate with cross-functional teams, and clearly communicate insights to management and stakeholders, influencing strategic initiatives and driving tangible business outcomes.<br><br>Technical and Analytical Capabilities:<br><br> Advanced Excel Skills: Pivot tables, advanced formulas, scenario modeling. Proficiency with Data Querying: SQL for data retrieval and manipulation. Data Visualization: Tableau, Power BI, Looker to develop interactive dashboards. Analytical Programming: Familiarity with Python or R for exploratory analysis. Understanding of Data Warehousing: Experience with relational databases and data structures for efficient data extraction and interpretation. Statistical Methods: Capability to perform descriptive analytics, correlation, and regression analysis to interpret business performance. <br><br><br>Business-Oriented Capabilities:<br><br>Business Acumen: Deep understanding of organizational processes, strategies, and KPIs to interpret data in relevant business contexts. Requirement Elicitation: Ability to gather, clarify, and refine business stakeholder needs and convert them into analytical tasks. Strategic Thinking: Align data analysis with business objectives, proactively identifying opportunities and recommending improvements. <br><br><br>Communication and Soft Skills:<br><br>Strong Communication: Clearly explain analytical findings in straightforward business language, tailored to different stakeholders (including executives). Data Storytelling: Ability to craft compelling narratives from data to highlight actionable insights. Stakeholder Management: Comfortably interacting across departments, from technical teams to senior business executives. <br><br><br>Problem-Solving and Critical Thinking: Proactively identify issues and approach business challenges analytically, offering practical solutions.<br><br>Project and Task Management:<br><br>Project Leadership: Independently manage end-to-end analytical projects from requirement gathering to delivering insights. Time Management: Efficiently prioritize multiple concurrent tasks or projects to meet deadlines and business expectations. Documentation and Reporting: Maintain comprehensive documentation of analytical methodologies and findings, ensuring transparency and reproducibility. <br><br><br>Qualifications<br><br>One core certification (CCBA, CAP, or PMI-PBA) One data visualization certification (Tableau or Power BI) One complementary certification (optional but preferred) <br><br><br>Additional Information<br><br>Level: Mid-senior Level<br><br>Business Unit: Data Intelegince

Do you want to love what you do at work? Do you want to make a difference, an impact, transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?<br><br>If yes, then this is the job you're looking for. UXBERT Labs is one of the leading digital and user experience design agencies in the GCC, working with top regional and international brands such as STC, Amazon, Gucci, and more. As part of the Supertech Group—which also includes Hala Yalla, Saudi's #1 private event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA—we are continuously expanding our innovation footprint.<br><br>Responsibilities:<br><br>We are seeking a talented AI Engineer to join our team and bridge the gap between innovative<br><br>ideas and real-world applications. In this role, you will focus on applying existing AI models and<br><br>tools to develop practical systems, rather than creating new AI algorithms from scratch. You will<br><br>be responsible for building robust, scalable applications that leverage large language models<br><br>(LLMs), full-stack development, cloud technologies, and rapid prototyping techniques. The ideal<br><br>candidate thrives in a fast-paced environment, excels at turning concepts into functional<br><br>prototypes quickly, and has a strong command of tools like Lang Chain and Lang Graph to<br><br>streamline AI workflows.<br><br>Design, develop, and deploy full-stack applications that integrate AI models, with a focus<br><br>on LLMs for tasks such as natural language processing, generation, and automation.<br><br>Collaborate with cross-functional teams to rapidly prototype and iterate on ideas,<br><br>ensuring quick turnaround from concept to production-ready solutions.<br><br>Utilize Lang Chain and Lang Graph to build efficient, stateful AI agents and multi-step<br><br>workflows that apply existing models to solve real-world problems.<br><br>Implement cloud-based infrastructure (e.g., AWS, Azure, GCP) for hosting, scaling, and<br><br>managing AI applications, including data pipelines, APIs, and deployment pipelines.<br><br>Participate in live coding sessions and rapid development sprints to demonstrate and<br><br>refine solutions in real-time.<br><br>Optimize applications for performance, security, and reliability, ensuring seamless<br><br>integration of AI components into user-facing systems.<br><br>Troubleshoot and debug complex issues across the stack, from frontend interfaces to<br><br>backend AI logic and cloud deployments.<br><br>Stay updated on emerging AI tools and best practices to continuously improve<br><br>development processes and application efficiency.<br><br>Requirements<br><br>Bachelor's or Master's degree in Computer Science, Engineering, Artificial Intelligence,<br><br>or a related field (or equivalent experience).<br><br>Minimum 10+ years of experience in full-stack development, with proficiency in frontend<br><br>(e.g., React) and backend (e.g., PHP and Laravel, Node.js, Python, Django, Flask,<br><br>FAST API) technologies.<br><br>Working knowledge of leading AI coding platforms and tools, including Claude, Open AI<br><br>Cursor, and similar frameworks for building and integrating AI-driven applications<br><br>Strong expertise in working with Large Language Models (LLMs) such as GPT, BERT, or<br><br>similar, including fine-tuning, prompting, and integration into applications.<br><br>Hands-on experience with Lang Chain for chaining LLM calls and Lang Graph for building<br><br>graph-based AI applications.<br><br>Proven ability in cloud platforms (e.g., AWS, Azure, GCP), including services for<br><br>compute, storage, databases, and AI/ML (e.g., Sage Maker, Vertex AI).<br><br>Demonstrated skills in live coding and rapid prototyping to quickly validate and<br><br>implement ideas.<br><br>Solid understanding of software engineering principles, including version control (Git),<br><br>CI/CD pipelines, and agile methodologies.<br><br>Excellent problem-solving skills and the ability to work independently or in a team to<br><br>deliver high-quality results under tight deadlines.<br><br>Preferred Skills<br><br>Experience with additional AI frameworks like Hugging Face Transformers, Tensor Flow,<br><br>or PyTorch.<br><br>Knowledge of containerization (Docker) and orchestration (Kubernetes) for deploying AI<br><br>applications at scale.<br><br>Familiarity with data engineering tools (e.g., Apache Airflow, Spark) for handling AI data<br><br>pipelines.<br><br>Background in Dev Ops practices to automate infrastructure and deployment processes Strong communication skills to explain technical concepts to non-technical stakeholders<br><br>Benefits<br><br>Competitive salary and benefits package Opportunity to work on cutting-edge AI projects that impact real-world applications Flexible work environment with remote options Professional development opportunities, including access to conferences and training<br><br>If you are passionate about applying AI to solve practical challenges and can turn ideas into<br><br>reality at speed, we encourage you to apply!

Tech for People Unlocks the Future<br><br>At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.<br><br>With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.<br><br>Devoteam Culture & Values:<br><br>True innovation is born from a powerful culture, fused with meaningful values.<br><br>Culture:<br><br>Fair and courageous Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it. Ambition and results Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint. Learning and innovating Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence. Caring and sharing A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration. At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers, <br><br><br>knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.<br><br>Because alone, we go faster – but together, we go further.<br><br>Values:<br><br>Respect Frankness Passion<br><br><br>Business Unit:<br><br>Data & Intelligence<br><br>Level:<br><br>Senior to Managerial -level<br><br>To know more about us, please visit: www.devoteam.com<br><br>Job Description<br><br>A Business Data Analyst translates business requirements into data-driven insights, serving as the bridge between data experts and business stakeholders. They apply analytical skills, domain knowledge, and business acumen to interpret complex data sets and produce actionable recommendations that directly impact strategic and operational business decisions. At this level, analysts independently manage analytical projects, collaborate with cross-functional teams, and clearly communicate insights to management and stakeholders, influencing strategic initiatives and driving tangible business outcomes.<br><br>Technical and Analytical Capabilities:<br><br> Advanced Excel Skills: Pivot tables, advanced formulas, scenario modeling. Proficiency with Data Querying: SQL for data retrieval and manipulation. Data Visualization: Tableau, Power BI, Looker to develop interactive dashboards. Analytical Programming: Familiarity with Python or R for exploratory analysis. Understanding of Data Warehousing: Experience with relational databases and data structures for efficient data extraction and interpretation. Statistical Methods: Capability to perform descriptive analytics, correlation, and regression analysis to interpret business performance. <br><br><br>Business-Oriented Capabilities:<br><br>Business Acumen: Deep understanding of organizational processes, strategies, and KPIs to interpret data in relevant business contexts. Requirement Elicitation: Ability to gather, clarify, and refine business stakeholder needs and convert them into analytical tasks. Strategic Thinking: Align data analysis with business objectives, proactively identifying opportunities and recommending improvements. <br><br><br>Communication and Soft Skills:<br><br>Strong Communication: Clearly explain analytical findings in straightforward business language, tailored to different stakeholders (including executives). Data Storytelling: Ability to craft compelling narratives from data to highlight actionable insights. Stakeholder Management: Comfortably interacting across departments, from technical teams to senior business executives. <br><br><br>Problem-Solving and Critical Thinking: Proactively identify issues and approach business challenges analytically, offering practical solutions.<br><br>Project and Task Management:<br><br>Project Leadership: Independently manage end-to-end analytical projects from requirement gathering to delivering insights. Time Management: Efficiently prioritize multiple concurrent tasks or projects to meet deadlines and business expectations. Documentation and Reporting: Maintain comprehensive documentation of analytical methodologies and findings, ensuring transparency and reproducibility. <br><br><br>Qualifications<br><br>One core certification (CCBA, CAP, or PMI-PBA) One data visualization certification (Tableau or Power BI) One complementary certification (optional but preferred) <br><br><br>Additional Information<br><br>Level: Mid-senior Level<br><br>Business Unit: Data Intelegince

ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies. As part of Acwa, we bring deep technical knowledge, strong operational systems and a culture built on performance and accountability. Our work covers everything from commissioning and asset management to preventive and corrective maintenance, technical support and continuous performance improvement. We know that reliability and cost discipline aren’t just technical goals, they determine whether people have light at night, water in their homes and industry can operate without interruption. By maximising asset availability, enhancing resilience and upholding the highest safety and quality standards, Acwa Operations contributes directly to Acwa’s mission to deliver sustainable, affordable energy and water solutions that advance people’s lives and strengthen communities worldwide.<br>Qassim 1 Independent Power Project with a capacity of 1,800 MW is a Combined Cycle Gas Turbine IPP that is developed by ACWA Power in Al-Qassim region of Saudi Arabia. ACWA Power and the Saudi Power Procurement Company (SPPC) have signed a 25-year Power Purchase Agreement (PPA) for the Development, Financing, Build, Own and Operate of a 1,800 MW Combined Cycle Gas Turbine plant. Saudi Power Procurement Company acting as the sole off-taker for this project. In addition to ACWA Power, the shareholders include the Saudi Electricity Company (SEC), which holds a 40% share, and Haji Abdullah Alireza & Co. LTD (HAACO), which holds a 20% share.<br>REPORTS TO: Plant General Manager<br>JOB PURPOSE:Maintenance Manager being Head of maintenance organization structure is responsible for the efficient and reliable maintenance of the plant ensuring all safety regulation, maintenance procedures and company polices are followed.<br>KEY ACCOUNTABILITIES:Strategy & Plans:Develop the Maintenance-departmental strategy in line with the Plant’s strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across. Regularly report to the Plant General Manager on the operational activities of department, challenges and issues faced, mitigations taken, etc. as required, to keep them informed and updated on the division’s activities. Budget Management:Contribute to the preparation of the Maintenance department’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon. Maintenance Planning:Lead and manage the planning of preventive, corrective and condition-based maintenance plans / work schedules (including annual and long-term maintenance plans) for all types of maintenance (Electrical, Mechanical and I&C) across the facilities in the plant ensuring that maintenance jobs are carried out timely, efficiently and cost effective with adherence to HSE standards. Lead the effective cascading of the maintenance strategy into work instructions and SOPs for each equipment and process in all areas of mechanical, electrical, instrumental, controls and systems and ensure their implementation by employees and contract staff, to ensure safe and timely maintenance of equipment. Maintenance Management:Lead the effective implementation of approved plans in liaison with the discipline engineers and operations team across all the assets and equipment within set timelines and budget to facilitate uninterrupted operations. Oversee the equipment risk assessment process in order to facilitate proactive identification of anomalies and ensure optimum risk mitigation in accordance with best practices. Manage the timely response to all emergency breakdowns and provide prompt corrective action to ensure plant availability, thereby minimizing downtime and possibility of liquidity damages. Oversee the maintenance documentation process in SAP ensuring it is completed correctly including filling in the log, outlining the fault, method of repair and the time, labour and materials used to support timely availability of information. Review the daily maintenance / condition monitoring reports and submit periodic reports to the management, keeping them informed of all technical problems, if any, as well as recent changes or modifications on existing work plant or schedule. Lead the Maintenance management meetings so that the entire team is clear on the standards required and the maintenance programs that are underway. In the Project Phase: Coordinate with the EPC representatives on site to understand the critical equipment installation etc., and undertake the Commissioning Monitoring, Acceptance Test Campaign and “As-build” documentation activities, to ensure required transfer of knowledge. Outage Management:Together with the Planning Engineer, lead the effective forecasting of manpower and material requirements to ensure timely availability of resources and spares for effective execution of maintenance plans. Lead the planning and execution of the annual outage maintenance of critical equipment, as per the recommendation of the OEM, and provide technical guidance and support to ensure the EHS, scope, cost, and timeline objectives are met. Technical Guidance:Act as a technical expert to ensure that all modifications to the maintenance procedures and work instructions are correctly designed and implemented as per the recommendations of the OEMs in order to best optimize maintenance operations according to the availability of equipment and workforce. Lead the development of a condition based preventive maintenance culture on day-to-day basis by conducting troubleshooting and root cause analyses, finding solutions to reduce reactive maintenance. Manage and provide short- and long-term technical solutions to engineering problems that may arise in relation to maintenance services in order to proactively resolve such problems on a sustainable basis and ensure uninterrupted delivery of services. Health, Safety, Security & Environment:Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude. Report and respond to HSSE incidents using the established emergency communication channels and protocols, to minimise the impact of the hazard. Together with HSE department, ensure that safety rules and regulations are fully explained to plant employees / contractor staff and appropriate safety and protective equipment is worn; safety notices are prominently displayed in all work areas and that all accidents and incidents are efficiently investigated and analysed whilst ensuring that measures are implemented to avoid any recurrence. Continuous Improvement:Identify opportunities of improvement and contribute to Maintenance department change initiatives, programmes and projects taking into account best practice and standards in the business environment. People Management:Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation.<br>REQUIRED WORK EXPERIENCE AND EDUCATION: A Bachelor degree holder in Mechanical / Electrical Engineering.20 years of experience in a similar environment with few years in a managerial position preferably within the Power / Water generation sector. Experience developing / implementing preventive and predictive maintenance processes is highly desirable.<br>REQUIRED SKILLS AND KNOWLEDGE:In-depth knowledge of downtime analysis and knowledge of problem-solving tools In-depth Knowledge of maintenance management methods, of predictive inspection tools and of CMMS (Computer Maintenance Management System, good knowledge of SAP Template desirable) Detailed understanding of preventative/predictive maintenance theory Strong mentoring, coaching and people management skills In-depth knowledge of the operations in water desalination and power generation plants and of ACWA NOMAC operations Strong planning, organizing, and integration skills Team work and effective collaboration skills Good understanding of PPPs, contractual obligations etc.

ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies.<br>Qassim 1 Independent Power Project with a capacity of 1,800 MW is a Combined Cycle Gas Turbine IPP that is developed by ACWA Power in Al-Qassim region of Saudi Arabia. ACWA Power and the Saudi Power Procurement Company (SPPC) have signed a 25-year Power Purchase Agreement (PPA) for the Development, Financing, Build, Own and Operate of a 1,800 MW Combined Cycle Gas Turbine plant. Saudi Power Procurement Company acting as the sole off-taker for this project. In addition to ACWA Power, the shareholders include the Saudi Electricity Company (SEC), which holds a 40% share, and Haji Abdullah Alireza & Co. LTD (HAACO), which holds a 20% share.<br>REPORTS TO: Plant General Manager<br>JOB PURPOSE: Ensure effective management and control of plant operating functions/all chemical plant operation & maintenance and laboratory activities in accordance with established and contractual requirements, schedules, quality cost and time objectives<br>KEY ACCOUNTABILITIES:Strategy & Plans:Develop the Operations-departmental strategy in line with the overall Plant’s strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across. Regularly report to the Plant General Manager / Country Manager on the operational activities of department, challenges and issues faced, mitigations taken, etc. as required, to keep them informed and updated on the division’s activities. Budget Management:Contribute to the preparation of the operation department’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon. Participate actively in the monthly budget variance analysis and discussions to ensure the gaps are reviewed and analysed and appropriate and timely actions are taken to reduce the gaps. Operations Planning:Cascade of the Plant’s operational strategy to develop production plans and lead the effective monthly and daily scheduling of plant shift operations in line with the approved strategies and business demands to ensure the production targets are met. Operations Management:Lead and effectively manage all aspects of power generation and / or water production within ACWA operational plant to ensure efficient operations, whilst maintaining a critical focus on safety and quality. Work with all related parties to troubleshoot and resolve escalated/critical operational issues to facilitate timely achievement of production objectives whilst ensuring minimal liquidity damages. Review the daily operations reports and submit periodic reports to the management, keeping them informed of all technical problems, if any, as well as on recent changes or modifications on existing work plan or schedule. Lead the Operational management meetings so that the entire team is clear on the production standards required and the operations programs that are underway. Review the long-term equipment and operating performance characteristics and provide technical recommendations to improve the reliability of the equipment and overall efficiency of the operations processes. Ensure all safety protective device tests on critical equipment are carried out successfully on regular basis, to ensure protective continuity testing in Compliance with International Safety Standards. Maintenance and Outage Support:Together with Maintenance department, plan and facilitate the implementation of planned preventative and corrective maintenance programmes, ensuring timely repair of critical equipment so as to minimize downtime and forced outages. Work with the Maintenance team, for the safe execution of the planned outages for the major operating facilities/equipment on site and provide support during the shutdown and re-starting of equipment, as needed, to ensure the EHS, scope, cost, and timeline objectives are met. Plant Chemistry and Laboratory Management:Oversee and monitor the setting of production parameters and adjust production conditions during operation to ensure quality and efficiency. Oversee the laboratory activities and ensure the testing is in accordance with regulatory requirements, procedures, schedules, budgeted costs and quality standards. Health, Safety, Security & Environment:Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude. Report and respond to HSSE incidents using the established emergency communication channels and protocols, to minimize the impact of the hazard. Together with HSE department, ensure that safety rules and regulations are fully explained to plant employees / contractor staff and appropriate safety and protective equipment are worn; safety notices are prominently displayed in all work areas and that all accidents and incidents are efficiently investigated and analysed whilst ensuring that measures are implemented to avoid any recurrence. Monitor and ensure that ERT teams are readily available and evaluate their performance at regular intervals especially during the drills, to ensure they are complying with the HSSE practices and procedures. Inventory and Services Management:Oversee the performance of all contracts and contractor arrangements that impact plant operations to ensure quality and cost-effective service delivery. Lead the effective inventory management of operations related consumables, chemicals, and equipment and ensure raising of requisitions and purchase orders for the timely replenishment of stock to fulfil plant operational requirements. Integrated Management System Implementation:Implement IMS objectives and programs in the department and provide assistance during the IMS audits to effectively implement corrective actions and update relevant Operation’s policies and procedures, based on the recommendations. Policies, Processes, Systems & Procedures:Develop and ensure the implementation of Operation’s department work instructions, policies, procedures and controls covering all areas of department activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service. Continuous Improvement:Identify opportunities of improvement and contribute to Operational change initiatives, programmes and projects considering best practice and standards in the business environment. People Management:Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximize overall performance, engagement and motivation.<br>COMMUNICATION & WORKING RELATIONSHIPS: Internal:Needs to work closely with Senior Management, Maintenance Manager and Maintenance team, Procurement Officer, HSSE Officer, P&C team, Finance Team and Storekeeper, etc. External:Needs to build a rapport with PC, off taker and relevant contractors, OEMs, etc.<br>REQUIRED WORK EXPERIENCE AND EDUCATION: Bachelor’s Degree in Engineering. Minimum 12-15 years of experience in progressively complex production plants with strong experience in the power and water desalination sector.<br>REQUIRED SKILLS AND KNOWLEDGE:Strong leadership skills and excellent planning and organizational ability Strong experience and know-how of conceptual and analytical thinking Strong knowledge of the operations in water desalination and power generation plants and of ACWA operations Excellent communication, influencing and motivating skills Mentoring, coaching and people management skills Strong planning, organizing, and integration skills Teamwork and effective collaboration skills Ability to manage emergency situations Thorough understanding of PPP, contractual obligations etc.

ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies.<br>Qassim 1 Independent Power Project with a capacity of 1,800 MW is a Combined Cycle Gas Turbine IPP that is developed by ACWA Power in Al-Qassim region of Saudi Arabia. ACWA Power and the Saudi Power Procurement Company (SPPC) have signed a 25-year Power Purchase Agreement (PPA) for the Development, Financing, Build, Own and Operate of a 1,800 MW Combined Cycle Gas Turbine plant. Saudi Power Procurement Company acting as the sole off-taker for this project. In addition to ACWA Power, the shareholders include the Saudi Electricity Company (SEC), which holds a 40% share, and Haji Abdullah Alireza & Co. LTD (HAACO), which holds a 20% share.<br>REPORTS TO: Plant General Manager<br>JOB PURPOSE: Ensure effective management and control of plant operating functions/all chemical plant operation & maintenance and laboratory activities in accordance with established and contractual requirements, schedules, quality cost and time objectives<br>KEY ACCOUNTABILITIES:Strategy & Plans:Develop the Operations-departmental strategy in line with the overall Plant’s strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across. Regularly report to the Plant General Manager / Country Manager on the operational activities of department, challenges and issues faced, mitigations taken, etc. as required, to keep them informed and updated on the division’s activities. Budget Management:Contribute to the preparation of the operation department’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon. Participate actively in the monthly budget variance analysis and discussions to ensure the gaps are reviewed and analysed and appropriate and timely actions are taken to reduce the gaps. Operations Planning:Cascade of the Plant’s operational strategy to develop production plans and lead the effective monthly and daily scheduling of plant shift operations in line with the approved strategies and business demands to ensure the production targets are met. Operations Management:Lead and effectively manage all aspects of power generation and / or water production within ACWA operational plant to ensure efficient operations, whilst maintaining a critical focus on safety and quality. Work with all related parties to troubleshoot and resolve escalated/critical operational issues to facilitate timely achievement of production objectives whilst ensuring minimal liquidity damages. Review the daily operations reports and submit periodic reports to the management, keeping them informed of all technical problems, if any, as well as on recent changes or modifications on existing work plan or schedule. Lead the Operational management meetings so that the entire team is clear on the production standards required and the operations programs that are underway. Review the long-term equipment and operating performance characteristics and provide technical recommendations to improve the reliability of the equipment and overall efficiency of the operations processes. Ensure all safety protective device tests on critical equipment are carried out successfully on regular basis, to ensure protective continuity testing in Compliance with International Safety Standards. Maintenance and Outage Support:Together with Maintenance department, plan and facilitate the implementation of planned preventative and corrective maintenance programmes, ensuring timely repair of critical equipment so as to minimize downtime and forced outages. Work with the Maintenance team, for the safe execution of the planned outages for the major operating facilities/equipment on site and provide support during the shutdown and re-starting of equipment, as needed, to ensure the EHS, scope, cost, and timeline objectives are met. Plant Chemistry and Laboratory Management:Oversee and monitor the setting of production parameters and adjust production conditions during operation to ensure quality and efficiency. Oversee the laboratory activities and ensure the testing is in accordance with regulatory requirements, procedures, schedules, budgeted costs and quality standards. Health, Safety, Security & Environment:Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude. Report and respond to HSSE incidents using the established emergency communication channels and protocols, to minimize the impact of the hazard. Together with HSE department, ensure that safety rules and regulations are fully explained to plant employees / contractor staff and appropriate safety and protective equipment are worn; safety notices are prominently displayed in all work areas and that all accidents and incidents are efficiently investigated and analysed whilst ensuring that measures are implemented to avoid any recurrence. Monitor and ensure that ERT teams are readily available and evaluate their performance at regular intervals especially during the drills, to ensure they are complying with the HSSE practices and procedures. Inventory and Services Management:Oversee the performance of all contracts and contractor arrangements that impact plant operations to ensure quality and cost-effective service delivery. Lead the effective inventory management of operations related consumables, chemicals, and equipment and ensure raising of requisitions and purchase orders for the timely replenishment of stock to fulfil plant operational requirements. Integrated Management System Implementation:Implement IMS objectives and programs in the department and provide assistance during the IMS audits to effectively implement corrective actions and update relevant Operation’s policies and procedures, based on the recommendations. Policies, Processes, Systems & Procedures:Develop and ensure the implementation of Operation’s department work instructions, policies, procedures and controls covering all areas of department activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service. Continuous Improvement:Identify opportunities of improvement and contribute to Operational change initiatives, programmes and projects considering best practice and standards in the business environment. People Management:Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximize overall performance, engagement and motivation.<br>COMMUNICATION & WORKING RELATIONSHIPS: Internal:Needs to work closely with Senior Management, Maintenance Manager and Maintenance team, Procurement Officer, HSSE Officer, P&C team, Finance Team and Storekeeper, etc. External:Needs to build a rapport with PC, off taker and relevant contractors, OEMs, etc.<br>REQUIRED WORK EXPERIENCE AND EDUCATION: Bachelor’s Degree in Engineering. Minimum 12-15 years of experience in progressively complex production plants with strong experience in the power and water desalination sector.<br>REQUIRED SKILLS AND KNOWLEDGE:Strong leadership skills and excellent planning and organizational ability Strong experience and know-how of conceptual and analytical thinking Strong knowledge of the operations in water desalination and power generation plants and of ACWA operations Excellent communication, influencing and motivating skills Mentoring, coaching and people management skills Strong planning, organizing, and integration skills Teamwork and effective collaboration skills Ability to manage emergency situations Thorough understanding of PPP, contractual obligations etc.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Service Representative to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Customer Support Representative (Remote) to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

About The Role<br><br>We are seeking a highly motivated, professional, and customer-focused Remote Customer Support Agent to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience with the company.<br><br>The ideal candidate is an excellent communicator who enjoys helping people, remains calm under pressure, and can efficiently manage multiple customer inquiries while maintaining a friendly and professional approach.<br><br>As a remote team member, you will be expected to work independently, manage your time effectively, communicate consistently with colleagues, and maintain a high standard of customer service without direct supervision.<br><br>Key Responsibilities<br><br>Customer Support<br><br>Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. Provide accurate information about products, services, policies, orders, accounts, billing, and company procedures. Listen carefully to customers, understand their needs, and provide appropriate solutions. Troubleshoot customer issues and guide customers through step-by-step solutions when necessary. Resolve complaints and difficult situations with patience, empathy, and professionalism. Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor. Follow up with customers when additional information or action is required. Ensure customers receive clear and complete answers to their questions.<br><br>Customer Experience<br><br>Build positive relationships with customers through helpful, respectful, and personalized interactions. Maintain a customer-first approach in every interaction. Demonstrate empathy and understanding when handling frustrated or dissatisfied customers. Identify opportunities to improve the customer experience and communicate recurring issues to management. Help customers understand company policies and procedures while maintaining a positive tone. Strive to resolve customer issues efficiently and effectively during the initial interaction whenever possible.<br><br>Administrative Technical Duties<br><br>Accurately document customer interactions, requests, complaints, and resolutions in the company's CRM or customer support system. Update customer account information and records as needed. Process orders, returns, refunds, cancellations, payments, or service requests according to company policies. Maintain detailed and accurate records of customer communications. Monitor support tickets and ensure requests are addressed within established response times. Use internal knowledge bases, support tools, and company resources to find accurate answers. Collaborate with sales, billing, technical support, operations, and other departments to resolve customer issues. Protect customer information and follow all applicable privacy, security, and confidentiality procedures.<br><br>Remote Work Responsibilities<br><br>Maintain a reliable internet connection and an appropriate workspace suitable for professional customer interactions. Be available and responsive during scheduled working hours. Attend virtual team meetings, training sessions, and coaching sessions. Communicate effectively with managers and team members using email, messaging platforms, video conferencing, and other remote collaboration tools. Manage workload and priorities independently while meeting established deadlines and service-level expectations. Demonstrate strong self-discipline, accountability, and time-management skills.<br><br>Required Qualifications<br><br>High school diploma or equivalent; additional education or relevant training is a plus. Previous customer service, call center, retail, hospitality, administrative, sales support, or related experience preferred. Excellent verbal and written communication skills. Strong active-listening and problem-solving abilities. Comfortable communicating with customers from diverse backgrounds. Strong attention to detail and organizational skills. Ability to remain professional and composed when dealing with challenging customers or high-pressure situations. Ability to learn new products, services, systems, and procedures quickly. Basic computer proficiency and familiarity with email, web applications, CRM systems, and office software. Ability to work independently in a remote environment. Reliable attendance and ability to adhere to scheduled working hours.<br><br>Preferred Qualifications<br><br>1–3 years of experience in customer service or a related role. Experience working in a remote or hybrid customer support environment. Experience using CRM, help-desk, ticketing, or live-chat platforms. Experience handling high volumes of customer inquiries. Familiarity with customer service metrics such as response time, resolution time, customer satisfaction (CSAT), and first-contact resolution. Experience supporting customers by phone, email, and live chat. Multilingual or bilingual communication skills are an advantage, depending on the company's customer base.<br><br>Key Skills Competencies<br><br>Communication: Clearly and professionally communicate information to customers and colleagues through written and verbal channels.<br><br>Empathy: Understand customers' concerns and respond with patience, understanding, and genuine willingness to help.<br><br>Problem Solving: Analyze customer issues, identify practical solutions, and know when to escalate matters.<br><br>Patience Professionalism: Remain calm, respectful, and solution-oriented, particularly when dealing with frustrated customers.<br><br>Attention to Detail: Accurately record customer information, follow procedures, and avoid errors when processing requests.<br><br>Time Management: Efficiently prioritize multiple customer requests while meeting response and resolution targets.<br><br>Adaptability: Quickly learn new products, systems, policies, and processes as the business evolves.<br><br>Teamwork: Work effectively with remote colleagues and other departments to deliver consistent customer experiences.<br><br>Accountability: Take ownership of customer issues and follow through until they are resolved or appropriately transferred.<br><br>Technology Skills: Comfortably navigate multiple software applications and digital communication tools while assisting customers.<br><br>Performance Expectations<br><br>Success in this position may be measured using a combination of customer service and operational performance indicators, including:<br><br>Customer satisfaction (CSAT) First-contact resolution rate Average response time Average handling time, where applicable Ticket resolution time Quality assurance scores Customer retention or loyalty indicators Accuracy of customer records and transactions Attendance and schedule adherence Individual productivity and service-level performance<br><br>Working Environment<br><br>This is a fully remote position. The successful candidate should be comfortable working independently while remaining an active and engaged member of a distributed team.<br><br>The role may involve extended periods of computer use and frequent communication with customers through telephone, email, chat, or video-based systems. Depending on business requirements, employees may occasionally be required to work evenings, weekends, holidays, or rotating shifts.<br><br>What We Offer<br><br>Depending On The Company's Benefits Structure, Employees May Receive<br><br>Competitive salary or hourly compensation Flexible or remote work arrangements Paid training and onboarding Career development and advancement opportunities Performance incentives or bonuses Paid time off Health, dental, and/or vision benefits Retirement or pension benefits Employee assistance programs Professional development and training opportunities Supportive and collaborative remote-work culture<br><br>Ideal Candidate<br><br>The ideal candidate is someone who genuinely enjoys helping others and takes pride in providing excellent customer experiences. You are dependable, patient, organized, and comfortable handling a variety of customer situations.<br><br>You don't necessarily need to know everything on your first day. What matters most is your willingness to learn, your ability to communicate clearly, your commitment to solving problems, and your ability to treat every customer with respect.<br><br>You should be comfortable asking questions, taking ownership of your responsibilities, learning from feedback, and working independently while staying connected with a remote team.<br><br>Equal Opportunity Statement<br><br>We are committed to creating an inclusive and respectful workplace. We welcome qualified applicants from diverse backgrounds and make employment decisions based on qualifications, skills, experience, and business needs, without discrimination or harassment.

Requisition ID: 297357<br><br> Relocation Authorized: International - Single Telework Type: Full-Time Office/Project Work Location: Riyadh<br><br>Extraordinary Teams Building Inspiring Projects<br><br>Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.<br><br>Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.<br><br>Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.<br><br>Project Overview<br><br>Expo 2030 Riyadh is a global platform where countries, organizations, and individuals will come together to collaborate. Under the theme “Foresight for Tomorrow,” the Expo promotes sustainable development, innovation, and transformative thinking. The event will be held from October 2030 to March 2031 and is expected to welcome over 40 million visits.<br><br>The 6 km² Masterplan outlines a comprehensive framework for participation and infrastructure at the Expo. The exhibition space, totaling 491,100 m² GFA, can accommodate up to 197 participating countries and 29 international organizations. Working collaboratively with our customer, Expo 2030 Riyadh Company (ERC), Bechtel will manage the infrastructure program which comprises early works, utilities, and publicly accessible spaces like streets and parks. Our scope on the six-square-kilometer site will transition into a mixed-use legacy development to serve the community after the six-month event is over. The project’s master plan leverages international sustainability standards for urban afforestation, treated water, and energy sources.<br><br>Job Summary<br><br>The Senior Project Manager, reporting to the Delivery Director, supports the overall leadership and supervision of the Construction Delivery Team across the assigned portfolio. The role provides continuity by deputizing for the Delivery Director and Package Managers as required during periods of absence, meetings, or peak workload.<br><br>The Senior Project Manager also supports the Senior Leadership Team in delivering the agreed execution strategy and serves as a key point of contact for the Client, maintaining strong stakeholder engagement.<br><br>In this capacity, the Senior Project Manager is responsible for overseeing and supporting the delivery of the program through to completion. This includes planning, directing, and coordinating team activities, as well as monitoring performance to ensure alignment with project objectives.<br><br>The role drives the consistent implementation of Safety and Quality programs across the portfolio, promoting standardization and excellence in delivery. Working closely with the ESH Director and Quality Manager, the Deputy Delivery Director ensures full integration of safety, quality, and operational requirements, while maintaining strategic alignment with the Client to achieve successful program outcomes.<br><br>Major Responsibilities<br><br>Provide support to the Delivery team that has the responsibility for delivering design, procuring contractors and overseeing construction and compliance of contractors, ensuring works are carried out as per the drawings, specifications and standards, as per schedule and ensures compliance to ES&H plans, quality standards and local/national regulatory safety codes. Resolve issues escalated from the team that are non-standard and requires the benefit of extensive experience in the industry and innovative approaches Oversee performance of the general contractors, project status, schedule, cost control, change management systems. Supports the team to ensure that continuous work fronts are available through review of look ahead schedules, commodity charts, resource charts, engineering deliverables, material delivery schedules and any other service requirements including contractor submittals. Provide support as required with stakeholders to ensure required permits and licenses are in place prior to the start of the specific work at site. Verifies compliance with Permit and License requirements and stipulations. Work within a multi-functional team who will be managing project performance and progress Maintains an effective relationship with client, stakeholders and other functional departments and coordinates all jobsite contractual activities. Monitor site activities and ensure compliance with all safety, quality and environmental requirements. Managing the team and provide support in the management of Contractors and third parties to ensure the delivery of the works to meet the schedule and handover to the successor activities to meet the overall program objectives. Ensure that the plans and procedures are in place for all engineering, procurement, construction activities and ensures their compliance including strict adherence to local and national regulatory codes, ES&H and quality requirements.<br><br>Education And Experience Requirements<br><br>A recognized bachelor’s or master’s degree (or equivalent) in civil, mechanical or electrical engineering.<br><br>Required Knowledge And Skills<br><br>Minimum 25 years of experience on large Infrastructure Projects, hands-on experience of construction activities, 10 years working in role as a Project Manager and 5 years in a Senior Leadership position. Experience of leading large infrastructure projects from a Contractor or a Project Management consultant perspective. Thorough knowledge of all phases of project activities including contracting strategy, budget approvals, procurement execution planning, contractor mobilization, jobsite setup, contractor performance management, testing, commissioning and public realm works from inception to handover. Knowledge of industry/regulatory codes & standards and practices governing projects. Knowledge of ES&H requirements especially associated with large infrastructure construction, building works, public realm works, testing, commissioning and handover. Experience in KSA / Middle east / GCC is preferred. Must have good oral and written communication skills in English, Arabic speaking is advantageous.<br><br>Total Rewards/Benefits<br><br>For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards<br><br>Diverse Teams Build The Extraordinary<br><br>As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.<br><br>We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.<br><br>Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com

ACWA Operations:At Acwa Operations, we make essential services dependable and efficient for the millions of people who rely on them every day. Formerly NOMAC (The First National Operations & Maintenance Company), we are the operations and maintenance arm of Acwa, focused on keeping power generation and water desalination assets running safely, reliably and cost-effectively across their full lifecycle. Since 2005, we have partnered with clients across the Middle East, Africa and Asia to support complex infrastructure that powers communities and sustains economies.<br>The Qurrayah IPP Expansion is a significant project by ACWA Power in Saudi Arabia, aimed at enhancing energy security and efficiency. The project includes a 3,010 MW Combined Cycle Gas Turbine plant, developed in partnership with the Saudi Electricity Company (SEC) and Haji Abdullah Alireza & Co. Ltd. It is part of Saudi Arabia's Vision 2030 initiative, focusing on improving electricity generation efficiency and reducing reliance on liquid fuels.<br>REPORTS TO: Plant General Manager<br>JOB PURPOSE: To lead the operation department of the plant and manage all operations and laboratory related activities in accordance with contractual requirements and defined quality, quantity, cost & HSE standards, to ensure effective achievement of production targets, whilst ensuring operational efficiency.<br>KEY ACCOUNTABILITIES:Strategy & Plans:Develop the Operations-departmental strategy in line with the overall Plant’s strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across. Regularly report to the Plant General Manager / Country Manager on the operational activities of department, challenges and issues faced, mitigations taken, etc. as required, to keep them informed and updated on the division’s activities. Budget Management:Contribute to the preparation of the operation department’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon. Participate actively in the monthly budget variance analysis and discussions to ensure the gaps are reviewed and analysed and appropriate and timely actions are taken to reduce the gaps. Operations Planning:Cascade of the Plant’s operational strategy to develop production plans and lead the effective monthly and daily scheduling of plant shift operations in line with the approved strategies and business demands to ensure the production targets are met. Operations Management:Lead and effectively manage all aspects of power generation and / or water production within ACWA operational plant to ensure efficient operations, whilst maintaining a critical focus on safety and quality. Work with all related parties to troubleshoot and resolve escalated/critical operational issues to facilitate timely achievement of production objectives whilst ensuring minimal liquidity damages. Review the daily operations reports and submit periodic reports to the management, keeping them informed of all technical problems, if any, as well as on recent changes or modifications on existing work plan or schedule. Lead the Operational management meetings so that the entire team is clear on the production standards required and the operations programs that are underway. Review the long-term equipment and operating performance characteristics and provide technical recommendations to improve the reliability of the equipment and overall efficiency of the operations processes. Ensure all safety protective device tests on critical equipment are carried out successfully on regular basis, to ensure protective continuity testing in Compliance with International Safety Standards. Maintenance and Outage Support:Together with Maintenance department, plan and facilitate the implementation of planned preventative and corrective maintenance programmes, ensuring timely repair of critical equipment so as to minimize downtime and forced outages. Work with the Maintenance team, for the safe execution of the planned outages for the major operating facilities/equipment on site and provide support during the shutdown and re-starting of equipment, as needed, to ensure the EHS, scope, cost, and timeline objectives are met. Plant Chemistry and Laboratory Management:Oversee and monitor the setting of production parameters and adjust production conditions during operation to ensure quality and efficiency. Oversee the laboratory activities and ensure the testing is in accordance with regulatory requirements, procedures, schedules, budgeted costs and quality standards. Health, Safety, Security & Environment:Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude. Report and respond to HSSE incidents using the established emergency communication channels and protocols, to minimize the impact of the hazard. Together with HSE department, ensure that safety rules and regulations are fully explained to plant employees / contractor staff and appropriate safety and protective equipment are worn; safety notices are prominently displayed in all work areas and that all accidents and incidents are efficiently investigated and analysed whilst ensuring that measures are implemented to avoid any recurrence. Monitor and ensure that ERT teams are readily available and evaluate their performance at regular intervals especially during the drills, to ensure they are complying with the HSSE practices and procedures. Inventory and Services Management:Oversee the performance of all contracts and contractor arrangements that impact plant operations to ensure quality and cost-effective service delivery. Lead the effective inventory management of operations related consumables, chemicals, and equipment and ensure raising of requisitions and purchase orders for the timely replenishment of stock to fulfil plant operational requirements. Integrated Management System Implementation:Implement IMS objectives and programs in the department and provide assistance during the IMS audits to effectively implement corrective actions and update relevant Operation’s policies and procedures, based on the recommendations. Policies, Processes, Systems & Procedures:Develop and ensure the implementation of Operation’s department work instructions, policies, procedures and controls covering all areas of department activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service. Continuous Improvement:Identify opportunities of improvement and contribute to Operational change initiatives, programmes and projects considering best practice and standards in the business environment. People Management:Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximize overall performance, engagement and motivation.<br>COMMUNICATION & WORKING RELATIONSHIPS: Internal:Needs to work closely with Senior Management, Maintenance Manager and Maintenance team, Procurement Officer, HSSE Officer, P&C team, Finance Team and Storekeeper, etc. External:Needs to build a rapport with PC, off taker and relevant contractors, OEMs, etc.<br>REQUIRED WORK EXPERIENCE AND EDUCATION: Bachelor’s Degree in Engineering. Minimum 12-15 years of experience in progressively complex production plants with strong experience in the power and water desalination sector.<br>REQUIRED SKILLS AND KNOWLEDGE:Strong leadership skills and excellent planning and organizational ability Strong experience and know-how of conceptual and analytical thinking Strong knowledge of the operations in water desalination and power generation plants and of ACWA operations Excellent communication, influencing and motivating skills Mentoring, coaching and people management skills Strong planning, organizing, and integration skills Teamwork and effective collaboration skills Ability to manage emergency situations Thorough understanding of PPP, contractual obligations etc.