Database Developer Jobs

Teradata DBA Administrator & Hardware Support Location: Jeddah, Saudi Arabia Level: Mid-Senior | 5–10 years’ experience Engagement: 12 month FIXED term contract<br>The Role My client is looking for an experienced Teradata DBA Administrator & Hardware Support Engineer to take ownership of the administration, monitoring, performance, maintenance and L2/L3 support of their Teradata Vantage platform.<br>You will work across production and non-production environments, supporting Teradata Vantage 16/17.x, Intelli Flex, VMware and the wider Teradata ecosystem, while ensuring high availability, performance, security and operational stability.<br>Key Responsibilities Install, configure and administer Teradata Vantage 16/17.x across Intelli Flex and VMware environments. Manage and support Viewpoint, Query Grid, Data Mover, BCM and Data Stream Utility. Monitor system health, query performance and resource utilization using Teradata Viewpoint. Perform performance tuning, query optimization and TASM/workload management. Manage backup, recovery and disaster recovery processes using Data Stream Utility and BCM. Support data migration, replication and refresh activities using Data Mover. Configure and support Query Grid for cross-platform data access. Manage database users, roles, permissions and security controls. Perform patching, upgrades and platform maintenance, ensuring compatibility across the Teradata ecosystem. Provide L2/L3 production and non-production support, troubleshooting database, platform and infrastructure issues.<br>Required Experience5–10 years of hands-on Teradata DBA / platform administration experience. Strong experience with Teradata Vantage 16/17.x. Hands-on experience with:Teradata Viewpoint Query Grid Data Mover Business Continuity Manager (BCM) Data Stream Utility Intelli Flex VMware Strong SQL, performance tuning and workload management/TASM capabilities. Experience with Linux/Unix and shell scripting. Knowledge of REST APIs, CLIv2 and data integration technologies. Experience supporting enterprise-scale production environments and resolving complex infrastructure/database issues.<br>*** Only successful candidates will be contacted ***

<p>Be the Change. Join the World s Most Visionary Developer. Coastal Contracting Company, a proud subsidiary of Red Sea Global, stands apart with its unwavering commitment to quality craftsmanship, excellence, and exceptional service. Trusted with challenging and creative projects, we deliver a wide range of services through a meticulous and innovative approach to project management. Since our inception, we have been dedicated to transforming ideas into reality while maintaining our commitment to both people and the planet. As a purpose-driven company, we actively contribute to Saudi Arabia s Vision 2030 and lead the global movement toward regenerative tourism ensuring a sustainable and prosperous future for generations to come. Join us and be part of the positive change for Saudi Arabia and the world. The Specialist - Welder will lead workshop personnel, allocate work, monitor quality and ensure jobs are completed safely, efficiently and on schedule. The role involves managing welding team, maintaining material availability, and supporting both operational and administrative functions. This is a hands on role and the position requires a strong welding and fabrication background, together with practical knowledge of painting, mechanical repairs and general plant maintenance.</p><p>Monitor and supervise daily welding and fabrication workshop activities.</p><p>Lead and manage welding personnel including task allocation and performance monitoring.</p><p>Ensure all welding is carried out according to drawings, specifications, and quality standards.</p><p>Monitor and maintain stock of welding consumables and steel materials.</p><p>Coordinate ordering of materials to prevent shortages.</p><p>Inspect welding work for quality assurance and compliance.</p><p>Identify structural damage and recommend appropriate repair methods.</p><p>Train welding team on welding techniques and machinery including CNC machines.</p><p>Support documentation, reporting, and coordination between workshop and office.</p><p>Ensure compliance with health, safety, and environmental standards.</p><p>Collaborate with engineering teams to improve fabrication and welding processes.</p><p>Have practical knowledge of industrial painting and surface preparation.</p><p>Cover for Supervisors of other teams as required.</p><p>Other duties as required by management.</p><p>All employees are required to adhere to the company s policies, procedures, and standards, ensuring compliance with the Integrated Management System (IMS). Employees must consistently follow established protocols to maintain a controlled, reliable, and ethical work environment, aligning with the company s commitment to operational excellence.</p><p>Employees shall prioritize health, safety, environmental protection, and quality in all aspects of their work. Compliance with HSEQ policies, regulations, and best practices is mandatory to safeguard the well-being of employees, stakeholders, and the community, while upholding the highest standards of service and project delivery.</p><p>Employees are expected to actively participate in the company s continuous improvement initiatives, contributing ideas, identifying opportunities for enhancement, and supporting efforts to streamline processes. A commitment to innovation and efficiency is essential to drive progress and deliver value across all projects and operations.</p><p>Internal: C3 Group as applicable, RSG</p><p>External: Suppliers/ Subcontractors as applicable</p><p>Qualification and Experience</p><p>Advanced Diploma in Mechanical Engineering Technology.</p><p>Boiler making Plating / Welding Trade certificate.</p><p>+5 years Proven experience as a Welder/Fabricator , preferably within construction, heavy plant, equipment rental, transport or industrial workshops.</p><p>Previous experience supervising or leading workshop personnel.</p><p>Strong practical welding and fabrication skills.</p><p>Ability to carry out structural repairs and modifications.</p><p>Proficient in Microsoft Office Suite.</p><p>Experience in ERP.</p><p>Skills</p><p>Welding supervision and leadership</p><p>Fabrication and structural steel expertise</p><p>MIG, TIG, and ARC welding processes</p><p>Workshop operations management</p><p>Inventory and material tracking</p><p>CNC machine operation and training</p><p>Quality inspection and control</p><p>Technical drawing interpretation</p><p>Health &amp; Safety compliance</p><p>Problem-solving and troubleshooting</p><p>Ability to work from drawings, measurements and specifications</p><p>Good communication and leadership skills</p><p><strong>Desired Candidate Profile</strong></p><p>Advanced Diploma in Mechanical Engineering Technology.</p><p>Boiler making Plating / Welding Trade certificate.</p><p>+5 years Proven experience as a Welder/Fabricator , preferably within construction, heavy plant, equipment rental, transport or industrial workshops.</p><p>Previous experience supervising or leading workshop personnel.</p><p>Strong practical welding and fabrication skills.</p><p>Ability to carry out structural repairs and modifications.</p><p>Proficient in Microsoft Office Suite.</p><p>Experience in ERP.</p><p>Skills</p><p>Welding supervision and leadership</p><p>Fabrication and structural steel expertise</p><p>MIG, TIG, and ARC welding processes</p><p>Workshop operations management</p><p>Inventory and material tracking</p><p>CNC machine operation and training</p><p>Quality inspection and control</p><p>Technical drawing interpretation</p><p>Health &amp; Safety compliance</p><p>Problem-solving and troubleshooting</p><p>Ability to work from drawings, measurements and specifications</p><p>Good communication and leadership skills</p>

PROJECT DIRECTOR – GIGA PROJECTS & LUXURY REAL ESTATE DEVELOPMENTGiga Projects | Luxury Real Estate | Mixed-Use Development Location: Riyadh, Kingdom of Saudi Arabia Indicative Annual Package: €150,000 – €200,000 equivalent + performance bonus & executive benefits<br>Ali Professional is searching, on behalf of a major international real estate development organisation involved in the delivery of large-scale, high-profile developments in the Kingdom of Saudi Arabia, for an experienced:PROJECT DIRECTOR – GIGA PROJECTS & LUXURY REAL ESTATE DEVELOPMENTThe appointment forms part of an ambitious development programme in Riyadh, encompassing large-scale mixed-use destinations, premium residential assets, luxury hospitality, commercial spaces and high-profile urban developments. The successful candidate will assume executive responsibility for the delivery of a complex, high-value development, providing strategic leadership throughout the project lifecycle and ensuring the highest international standards in terms of design quality, construction, commercial performance, safety and delivery excellence. This is a senior leadership opportunity for an internationally experienced Project Director seeking to contribute to one of the world’s most dynamic real estate and urban transformation markets. THE ROLEReporting to the Executive Development / Programme Leadership, the Project Director will hold overall responsibility for the successful delivery of the assigned development. The position will act as the primary point of leadership across Development, Design, Engineering, Construction, Commercial, Project Controls and Stakeholder Management, coordinating multidisciplinary internal and external teams. The Project Director will ensure that the development is delivered in line with strategic objectives, approved business plans, programme requirements and the expected quality of a landmark international project.<br>KEY RESPONSIBILITIESProject Leadership & Governance Provide executive leadership across the entire project lifecycle, from development and design through construction, commissioning and final handover. Define and implement the overall Project Execution Strategy. Establish project governance, reporting structures, decision-making processes and escalation procedures. Translate the development vision into clear delivery objectives and measurable project outcomes. Ensure alignment between development strategy, design ambition, commercial objectives and construction execution. Lead multidisciplinary project teams and establish a culture of accountability, collaboration and delivery excellence. Act as the senior project representative towards executive leadership and key external stakeholders. Provide clear and accurate reporting to senior management and investment stakeholders.<br>Development & Design Management Oversee the development of the project from concept through detailed design. Coordinate international architects, designers, engineering consultants and specialist advisors. Ensure design solutions remain aligned with the commercial strategy, development brief and overall project vision. Lead design reviews and challenge technical solutions where required. Ensure effective coordination between architectural, structural, MEP, façade, landscape, infrastructure and specialist disciplines. Protect design quality throughout value engineering and construction phases. Ensure constructability and operational requirements are incorporated into the design process. Coordinate the interface between design teams, contractors and future operators.<br>Construction & Delivery Provide executive oversight of all construction activities. Lead the transition from design and procurement into construction and delivery. Monitor contractor performance against programme, cost, quality and safety objectives. Ensure construction activities are executed in accordance with approved designs, contractual requirements and applicable Saudi regulations. Review construction methodology and major execution strategies. Monitor critical-path activities and ensure timely intervention where programme risk emerges. Lead senior-level resolution of technical, contractual and delivery issues. Oversee testing, commissioning, snagging, completion and handover. Ensure operational readiness of completed assets. Programme & Project Controls Establish robust project controls across schedule, cost, risk and performance. Monitor master programme and key project milestones. Review progress against baseline and identify potential delays. Ensure effective recovery strategies are implemented when required. Oversee cost forecasting and project financial performance. Monitor earned value and other relevant project performance indicators. Ensure transparent and accurate executive-level reporting. Maintain visibility over key project risks and opportunities.<br>Commercial & Contract Management Working closely with Commercial and Procurement leadership, the Project Director will:oversee major procurement strategies;support tendering and contractor selection;review commercial recommendations;monitor major contractual obligations;oversee change control;support resolution of claims and disputes;protect the project’s commercial objectives;ensure effective cost and contract governance. A strong understanding of major international contract frameworks, including FIDIC, will be highly valued.<br>Budget & Financial Responsibility Take senior ownership of project budget and financial performance. Monitor CAPEX against approved business plans. Review cost forecasts and cash-flow requirements. Challenge cost increases and identify optimisation opportunities. Evaluate major project changes from both technical and financial perspectives. Support executive investment decisions. Ensure value engineering does not compromise the intended positioning or quality of the development.<br>People Leadership The Project Director will lead a large, multidisciplinary project organisation including senior professionals across:Development Design Engineering Construction Commercial Project Controls Planning Quality HSEThe role will be responsible for:building and leading a high-performing project organisation;establishing clear accountabilities;setting objectives and performance expectations;developing senior project leaders;resolving organisational and delivery conflicts;creating a collaborative culture across multicultural teams;supporting capability development and knowledge transfer within the organisation.<br>CANDIDATE PROFILEThe ideal candidate will hold a Bachelor’s or Master’s Degree in Civil Engineering, Construction Management, Architecture or a related discipline. Professional qualifications such as PMP, MRICS, Chartered Engineer or equivalent international accreditation will be considered highly desirable. Candidates should demonstrate:approximately 15-20 years of relevant professional experience;significant experience at Project Director / Senior Project Director level;proven delivery of major, complex developments;experience managing projects from design through construction and handover;strong exposure to high-value mixed-use, luxury residential, hospitality, commercial or high-rise developments;experience managing large multidisciplinary teams;strong understanding of project controls and commercial management;experience managing major international consultants and contractors;strong knowledge of risk and contract management;proven ability to operate with senior executive stakeholders;fluent professional English. Previous experience within Saudi Arabia or the wider GCC region will be highly valued. Candidates without Middle East experience may also be considered where they demonstrate an exceptional international track record on comparable large-scale developments.<br>PARTICULARLY RELEVANT EXPERIENCEWe are particularly interested in professionals who have delivered one or more of the following:Giga / Mega Developments Luxury Mixed-Use Destinations Landmark High-Rise Developments Luxury Residential Projects5-Star and Ultra-Luxury Hospitality Developments Large Urban Regeneration Programmes Major Masterplan Developments Complex International Real Estate Programmes Experience working for a leading Developer, PMC, International Consultancy or Tier-1 Contractor will be considered particularly relevant.<br>THE OFFERThe organisation offers a senior international appointment within a major development programme in Riyadh. Indicative annual package: €150,000 – €200,000 equivalent, depending on experience, track record and overall contractual structure. The total executive package may include, depending on company policy and individual agreement:performance-related executive bonus;housing or housing allowance;transportation allowance / company vehicle;comprehensive private medical insurance;annual flight allowance;relocation support;family status support where applicable;schooling allowance where applicable;end-of-service benefits in accordance with local regulations;additional executive benefits aligned with the seniority of the appointment.<br>THE OPPORTUNITYRiyadh is undergoing one of the most significant periods of urban, economic and real estate transformation internationally. This position offers the opportunity to move beyond the management of an individual construction project and assume responsibility for the delivery of a landmark destination, coordinating the intersection between architecture, engineering, construction, hospitality, investment and urban development. For an internationally experienced Project Director, this represents the opportunity to bring expertise developed on major global projects into a market where scale, investment and ambition are redefining the standards of real estate development. Location: Riyadh, Kingdom of Saudi Arabia Seniority: Director / Executive Leadership Sector: Giga Projects | Luxury Real Estate | Mixed-Use Development Indicative Package: €150K – €200K equivalent + Executive Benefits

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><u><strong>About Veolia</strong></u></p><br><p><strong>Veolia</strong> aims to be&nbsp; the benchmark company for <u>ecological transformation</u>. Our mission to “<u>Resource the world</u>” demonstrates the unwavering commitment of our 220,000 employees to creating a positive impact for our planet.</p><br><p>By joining<strong> Veolia Water Technologies,</strong> not only will you become a Resourcer, but you will also take part in providing complete solutions for water treatment. By innovating in key areas such as sustainable development, resource and product recovery, we want to offer water related solutions suited for every application.&nbsp;&nbsp;</p><br><p>At <strong><em>Veolia Water Technologies, Saudi Arabia</em></strong>, we are committed to empowering our employees, to make their own decisions and to make a real difference.</p><br><p>Become a player in ecological transformation by joining us! </p><br><br>Job Description<br><p><strong>Main tasks and responsibilities include but are not limited to the following:</strong></p><br><ul><li>Responsible for all aspects of contract management, including risk management and mitigation, ensuring specification compliance, transactional pricing, customer negotiations, customer communications and issue resolution</li><li>Lead the transactional deal process having the ability to structure creative, commercially and technically sound quality deals as well as fully manage associated contractual issues that arise over the life of the project. Interface with various functions including product applications, sourcing, supply chain, finance, treasury, legal, insurance, etc. to ensure a viable, compliant and competitive deal.</li><li>Provide leadership during the deal review process to ensure that all technical risk points, risk mitigation, and business risk acceptance levels are properly incorporated in the development of the scope, cost and proposal wording.&nbsp;</li><li>Ensure accurate costing is done for complex and/or large deals particularly Key Account deals and deals that are not managed using our commercial tools (SFDC, iDeal, etc.).&nbsp;</li><li>Lead and manage the execution of price agreement renewals through the Price Agreement Tool ensuring adherence to DoA, renewal guidelines, profitability, and account expiration.</li><li>Train sales teams on pricing methodologies, best practices and process to renew agreements.</li><li>Train the sales team in usage of the Salesforce (SFDC) CRM tool and drive accuracy of data input by the commercial team, to enhance accuracy of revenue forecasts.</li><li>Leverage SFDC to drive rigor in the deal development cycle and work with the sales team to ensure data integrity and adherence to SFDC processes.</li><li>Support the Sales Team in finalizing &amp; maintaining Distributor Agreements.</li><li>Maintain Pricing &amp; Win/Loss Database across all applications to facilitate future bid submissions.</li></ul><br>Qualifications<br><p><strong>Qualifications:</strong></p><br><ul><li>Bachelor’s degree from an accredited university or college.</li><li>Ability to travel regionally&nbsp; (&lt;15% of the time).</li><li>Experience in the Water Industry and/or with Speciality Chemicals Segment.</li></ul><p><strong>Experience: </strong>Minimum of 5 years of experience in a sales, engineering or risk management position.</p><br><p><strong>Desired Characteristics</strong></p><br><ul><li>Sales &amp; Commercial Acumen - Strong background in sales, engineering, or risk management with proven ability to manage complex deals. Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.</li><li>Leadership &amp; Influence - Ability to provide direction and drive positive change, with end-to-end and enterprise mindset. Proactively drive innovation, prioritize and collaborate in a heavily matrixed environment.</li><li>Compliance - Proven risk awareness, ensuring compliance to procedures and regulatory requirements, can develop process to minimize risk and for continuous improvement</li><li>Communication Excellence - Outstanding written and verbal communication skills to engage with diverse stakeholders. Experience in people management, with a thorough understanding of management principles and the ability to select, develop and manage the team. Ability to effectively manage changing and conflicting priorities and resolve appropriately.</li><li>Domain Expertise - Experience reviewing terms &amp; conditions and negotiating agreements. Understanding of water &amp; process chemical solutions, pricing structures, and ITO processes. Comfortable leveraging tools &amp; systems like SFDC, SAP, Tableau &amp; Price Quote Tools.</li></ul><br>Additional Information<br><p><u><strong>QHSE Commitments:</strong>&nbsp;</u></p><br><ul><li>&nbsp;Implementing the QHSE policies and ISO Procedures.</li><li>Follow the always safe rules and coach your colleagues on the same</li><li>Follow the road traffic rules while driving to and from home to work (fasten seat belt, maintain speed limits, never use mobile / eat/drink/smoke while driving, drive in a fit condition).</li><li>Being responsible towards Veolia’s specific sustainable development commitments.</li><li>Ensure to read the safety moments / Alerts / other information shared by the HSE Team.</li><li>Before visiting any site, factory, and/or warehouse, make sure to inform the safety team to get the right induction and prepare LMRA and the needed PPE.</li><li>Always maintain office safety such as keeping your files/papers in the correct place, keeping the drawers closed after use, arranging the electrical cables secured to avoid slips &amp; trips, reporting any lost connections or damaged electrical components, and ensuring your office is clean and tidy</li><li>Report to HR/HSE if you are facing stress, fatigue, any form of harassment, or bullying at the workplace.</li></ul><p><u><strong>Veolia Code of Conduct</strong></u></p><br><ul><li>&nbsp;Comply with applicable ethics and legislation referred to in Veolia Code of Conduct policy, particularly in the fight against corruption and influence peddling.</li></ul><p><strong>As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.</strong></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About Almarai</h3> <p >Founded in 1977, Almarai Company is recognized as the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in the MENA region. Headquartered in Riyadh, Almarai is the number one FMCG Brand in MENA and a market leader across its categories in the GCC, Egypt, and Jordan. With over five decades of sustainable growth, Almarai employs over 43,000 professionals and reported net income of SAR billion on sales of SAR 22 billion in 2025.</p> <h3 >The Opportunity: Senior Personnel Technician</h3> <p >Almarai is seeking a <strong >Senior Personnel Technician</strong> to join its team in <strong >Hail</strong>. This is a full-time position reporting directly to the Regional Personnel Manager. The role involves performing essential personnel and administrative tasks to support the company's operations and ensure efficient payroll functions.</p> <h3 >Key Responsibilities</h3> <ul > <li >Perform a wide variety of responsible personnel and administration tasks.</li> <li >Process and maintain personnel-related documents to support the Payroll Function.</li> <li >Ensure timely and accurate pay to employees in compliance with established policies and procedures.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li >Diploma in Human Resources, Accounting, or a related field.</li> <li >Minimum of 1 to 2 years of increasingly responsible personnel job experience.</li> </ul> <h3 >Essential Skills and Abilities</h3> <ul > <li >Ability to prioritize and complete workload assignments in a high-volume environment to meet deadlines.</li> <li >Ability to read, interpret, apply, and explain rules, regulations, policies, and procedures.</li> <li >Ability to gather, analyze, and act upon relevant information in a timely manner.</li> <li >Ability to respond to questions or complaints from employees.</li> <li >Ability to research and resolve personnel-related discrepancies.</li> <li >Strong computer skills with proficiency in a variety of word processing, spreadsheet, and database applications.</li> </ul> <h3 >Compensation</h3> <p >Almarai offers a competitive salary and benefits package for this full-time role.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Our company is seeking a "Sales Representative for Ready-Mix Concrete" to enhance our field team, focusing on building and developing relationships with clients and achieving sales objectives in Riyadh.</p><p><b>Responsibilities:</b></p><p>Marketing and field sales of ready-mix concrete products to companies, contractors, and individuals.</p><p>Utilizing the existing customer database and developing it, targeting new clients and projects in Riyadh (specifically in the northern region).</p><p>Monitoring ongoing projects and market movements and competitors in the area.</p><p>Negotiating contracts and finalizing sales agreements in accordance with company policies.</p><p>Financial collection and monitoring receivables in coordination with the finance department.</p><p>Providing regular reports to management on sales volume, available opportunities, and market conditions.</p><p><b>Essential Requirements:</b></p><p><b>Educational Qualification:</b> Bachelor’s degree or diploma in a relevant field.</p><p><b>Work Experience:</b> Minimum of two (2) years of experience in <b>ready-mix concrete sales specifically within Riyadh.</b></p><p><b>Client Base:</b> Strong and active client network with contractors and companies in Riyadh (basic prerequisite).</p><p><b>Scope of Work:</b> Preference for candidates with extensive experience and clients in <b>the northern region of Riyadh.</b></p><p><b>Skills:</b> Excellent communication and negotiation skills, ability to persuade and build long-term relationships.</p><p><b>Additional:</b> Must possess a valid driving license and have access to a personal vehicle.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Technical and Professional Skills:</b></p><ul><li>Strong knowledge of types and specifications of ready-mix concrete and its various applications.</li><li>Good understanding of the nature of supply contracts and technical specifications for construction projects.</li><li>Familiarity with project operations and market trends in the northern region of Riyadh.</li></ul><p><b>Personal and Sales Skills:</b></p><ul><li>Excellent negotiation and persuasion skills with the ability to close deals.</li><li>Outstanding communication skills and the ability to build long-term relationships with contractors and consulting firms.</li><li>Ability to achieve financial targets and manage risk effectively.</li><li>Time management skills and efficient handling of field sales strategies.</li><li>Proficient in using sales software and preparing sales reports (such as MS Office or CRM systems).</li></ul><p><br></p></div>

<p>Responsible for managing a book of business for SME existing accounts. Resolves complex customer issues. Identifies improvements to prevent issues from re-occurring. Educates clients on plan design and renewal options. Completes day-to-day Account Management tasks without immediate supervision. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from our partners and client. Purpose of the job/key objective Reporting to the Head of SME Client Management, you will be responsible for: Managing a portfolio of SME clients in the GCC. Engaging with our brokers/clients regularly. Service and support our brokers/clients as required with focus on business excellence for the organisation. Conduct strategic meeting on following topics but not limited to retention rate, success, challenges. Building and maintaining relationships with brokers and internal customers. Main duties/Responsibilities Pro-actively manage and negotiate renewal for our SME portfolio by executing annual renewal strategy and optimizing rate action &amp; profitability. Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients. Develop and maintain strong relationships with an assigned portfolio of clients by pro-actively engaging in regular communication by email, field-based meetings, or telephone with our partners and direct clients. Conduct strategic meetings on quarterly basis with your brokers face to face including their management - to review the retention rate, the successes, and challenges. Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines. Look for growth opportunities throughout the year with existing groups. Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 98% accuracy. Responsible of entire renewal process for the assigned portfolio and achieve financial targets set every year. Account Executive Skills Excellent communication skills, written and verbal Influencing and negotiating Works well under pressure Experience of collation of data and statistical analysis Strong interpersonal skills Ability to take ownership and demonstrate initiative Capable of prioritising workloads in order to meet tight deadlines Sound knowledge of excel and word Flexible &amp; strategic Basic Microsoft applications - outlook, word, excel Interpersonal skills Team working - internal/external Customer Focus - internal/external Regulatory expert Knowledge of processes, procedures and systems Good business/product knowledge Coaching skills Organisational skills Influencing skills Supervisory skills Basic leadership and management skills Good time management</p><p><strong>Desired Candidate Profile</strong></p><p>Account Executive Skills Excellent communication skills, written and verbal Influencing and negotiating Works well under pressure Experience of collation of data and statistical analysis Strong interpersonal skills Ability to take ownership and demonstrate initiative Capable of prioritising workloads in order to meet tight deadlines Sound knowledge of excel and word Flexible &amp; strategic Basic Microsoft applications - outlook, word, excel Interpersonal skills Team working - internal/external Customer Focus - internal/external Regulatory expert Knowledge of processes, procedures and systems Good business/product knowledge Coaching skills Organisational skills Influencing skills Supervisory skills Basic leadership and management skills Good time management</p>

<p>To assist the Marketing and Communication Manager in developing and implementing effective PR and advertising strategy. To liaise with appointed advertising agency with design and lay out coordination and production of stationary, collateral, ads, brochures and graphics. To maintain the hotel library and photographic image filing To track and maintain information about competitor s marketing and communication activities in the Dubai market (promotions, offer, articles, advertising, collaterals) and to develop and update a filing system for all information. To track and maintain information on Food &amp; Beverage trends and competitors activities. Act as the liaison between the hotel and the appointed PR agency to generate awareness and write ups of the hotel according to the marketing objectives To assist the Marketing and Communication Manager to create property press kits, press releases and creative communication of news worthy items with the PR agency. To continuously update press kits. To develop and maintain active contacts with the press and key overseas media people To build a database of key media contacts, opinion makers and local VIP s . To assist the Marketing and Communication Manager to ensure adequate targeted publicity and coverage of the Hotel s positioning, promotional programs, corporate image building and other activities. To assist the Marketing and Communication Manager in developing sales promotions, with external partners such as embassies, organizations, yatch club, The Walk shops, credit card companies, banks, department stores, airlines etc To ensure the hotel s web pages are up to date and advice on keeping site dynamic for Internet related exposure and advertising. To liaise with appointed advertising agency with design and lay out coordination and production of collateral, ads, giveaways and graphics. To ensure the correct policy and brand standards are followed by the hotel in all marketing collateral, advertising and eCommerce To ensure that an efficient and accurate filing system, both manual as well as electronically is maintained at all times.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Marketing, Business Administration, Hospitality Management, Communications, or a related field.</li><li>Minimum of 2 - 4 years of experience in marketing, preferably within the hospitality, hotel, or tourism industry.</li><li>Strong understanding of digital marketing, social media management, content creation, email marketing, and online advertising.</li><li>Experience with hotel booking platforms, brand marketing, and customer engagement strategies is an advantage.</li><li>Knowledge of marketing analytics tools such as Google Analytics and social media insights.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and marketing design tools such as Canva or Adobe Creative Suite is preferred.</li><li>Excellent written and verbal communication skills in English; additional languages are an advantage.</li><li>Strong organizational, project management, and multitasking abilities.</li><li>Creative mindset with the ability to develop and execute innovative marketing campaigns.</li><li>Ability to analyze market trends, competitor activities, and campaign performance to support business growth.</li><li>Strong interpersonal skills with the ability to work collaboratively across departments and with external partners.</li><li>Knowledge of hotel operations, hospitality branding, and guest experience principles is preferred.</li><li>Ability to work under pressure, meet deadlines, and adapt to changing business needs.</li><li>Demonstrated skills in photography, videography, and social media content creation, with the ability to produce visually engaging marketing materials, edit photos and videos, and manage the timely posting of content to enhance the hotel's online presence and brand awareness.</li></ul>

<p>Job Overview PulseMediaNL is seeking a highly organized, proactive, and detail-oriented Administrative Professional Office Support to join our remote team. In this role, you will provide essential administrative and operational support to ensure the smooth day-to-day functioning of the organization. You will work closely with management and cross-functional teams, helping coordinate schedules, maintain records, manage communications, and support various administrative projects. The ideal candidate is self-motivated, adaptable, and comfortable working independently in a remote environment while maintaining excellent communication and organizational skills.</p><p><b>Key Responsibilities</b></p><ul><li>Manage daily administrative operations and ensure tasks are completed efficiently.</li><li>Coordinate calendars, schedule meetings, and organize appointments across multiple time zones.</li><li>Respond to emails, phone calls, and internal communications in a professional and timely manner.</li><li>Prepare, edit, proofread, and format reports, presentations, spreadsheets, and business documents.</li><li>Maintain digital filing systems and ensure confidential information is securely organized.</li><li>Monitor office workflows and recommend process improvements to increase efficiency.</li><li>Assist with data entry, record management, and database updates with a high level of accuracy.</li><li>Coordinate virtual meetings by preparing agendas, distributing meeting materials, and recording meeting notes when required.</li><li>Support project managers and leadership with administrative tasks and deadline tracking.</li><li>Handle travel arrangements, expense reports, and vendor coordination when applicable.</li><li>Assist with onboarding documentation and administrative support for new team members.</li><li>Maintain inventory records for office equipment and software subscriptions where applicable.</li><li>Conduct online research and compile information to support business initiatives.</li><li>Collaborate with team members to ensure smooth communication and workflow across departments.</li><li>Perform additional administrative duties and special projects as assigned.</li></ul><p>Technical Skills</p><ul><li>Candidates should have experience with:</li><li>Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)</li><li>Google Workspace (Docs, Sheets, Drive, Calendar)</li><li>Zoom, Microsoft Teams, or Google Meet</li><li>Slack or similar communication platforms</li><li>Cloud-based file management systems</li><li>Project management software</li><li>Basic spreadsheet reporting and data management</li></ul><p>What PulseMediaNL Offers</p><ul><li>Fully remote work environment.</li><li>Flexible work arrangements based on business needs.</li><li>Competitive compensation.</li><li>Paid time off and company-recognized holidays (subject to employment status).</li><li>Professional development and training opportunities.</li><li>Collaborative and inclusive team culture.</li><li>Opportunities for career growth and advancement.</li><li>Access to modern digital tools and technology.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Office Management, or a related field is preferred.</li><li>Minimum of 2 years of administrative, office support, executive assistant, or related experience.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and time management abilities.</li><li>Exceptional attention to detail and accuracy.</li><li>Ability to prioritize multiple tasks and meet deadlines.</li><li>Strong problem-solving skills with a proactive mindset.</li><li>Ability to work independently with minimal supervision.</li><li>High level of professionalism and discretion when handling confidential information.</li><li>Reliable internet connection and a dedicated remote workspace.</li></ul><ul><li>Experience working in a fully remote environment.</li><li>Familiarity with project management platforms such as Asana, Trello, Monday.com, or ClickUp.</li><li>Experience supporting executives or leadership teams.</li><li>Basic knowledge of bookkeeping or financial administration.</li><li>Experience in digital media, marketing, or creative industries is an advantage.</li></ul><p>Key Competencies</p><ul><li>Organization and planning</li><li>Communication and interpersonal skills</li><li>Time management</li><li>Adaptability</li><li>Initiative</li><li>Critical thinking</li><li>Accuracy and attention to detail</li><li>Team collaboration</li><li>Customer service orientation</li><li>Professional integrity</li></ul>

<p><strong>Job Summary</strong></p><p>We are seeking an experienced T24 System Architect with deep expertise in Temenos Transact (T24) to design, implement, upgrade, and maintain Core Banking environments. The ideal candidate will lead T24 architecture initiatives, oversee system deployments, optimize performance, and ensure the stability, scalability, and availability of mission-critical banking platforms. The successful candidate should possess strong hands-on experience with TAFC/TAFJ architecture , infrastructure design, environment management, system integration, and production support across the complete implementation lifecycle.</p><p><strong>Key Responsibilities</strong></p><p><strong>System Architecture</strong></p><ul><li>Design and maintain scalable, secure, and highly available Temenos T24 system architectures.</li><li>Define deployment architecture and environment strategies for Development, SIT, UAT, DR, and Production.</li><li>Lead T24 infrastructure planning, sizing, and capacity management.</li><li>Ensure high availability, disaster recovery readiness, and business continuity.</li></ul><p><strong>Implementation &amp; Deployment</strong></p><ul><li>Lead end-to-end T24 implementation and deployment activities.</li><li>Plan and execute T24 installation, configuration, upgrades, and migrations.</li><li>Support TAFC to TAFJ migration projects.</li><li>Coordinate production deployments and Go-Live activities.</li><li>Prepare deployment plans and rollback strategies.</li></ul><p><strong>System Administration</strong></p><ul><li>Administer Temenos T24 environments.</li><li>Configure Single Instance and Multi-Instance environments.</li><li>Monitor system health and availability.</li><li>Troubleshoot production incidents and system failures.</li><li>Perform patch management and system upgrades.</li></ul><p><strong>Performance &amp; Infrastructure</strong></p><ul><li>Optimize COB performance and batch processing.</li><li>Perform system performance tuning.</li><li>Monitor CPU, memory, storage, and application performance.</li><li>Analyze bottlenecks and recommend infrastructure improvements.</li></ul><p><strong>Integration</strong></p><ul><li>Design and support integration between T24 and external systems.</li><li>Manage Web Services and API connectivity.</li><li>Support SWIFT integrations.</li><li>Configure and troubleshoot IBM MQ messaging.</li><li>Collaborate with middleware teams.</li></ul><p><strong>Middleware &amp; Database</strong></p><ul><li>Work with:</li><ul><li>IBM WebSphere</li><li>JBoss Enterprise Application Server</li><li>IBM MQ</li><li>Oracle Database</li><li>Microsoft SQL Server</li></ul><li>Support database connectivity, application servers, and middleware performance.</li></ul><p><strong>Operating Systems</strong></p><ul><li>Administer Linux and Unix servers.</li><li>Manage shell scripts and scheduled jobs.</li><li>Perform server monitoring and troubleshooting.</li></ul><p><strong>Project Delivery</strong></p><ul><li>Support Core Banking implementation projects.</li><li>Participate in architecture reviews.</li><li>Prepare technical documentation.</li><li>Mentor junior T24 engineers and administrators.</li><li>Collaborate with Infrastructure, Development, Database, Security, and Business teams.</li></ul><p><strong>Required Technical Experience</strong></p><p>Strong hands-on experience with:</p><ul><li>Temenos Transact (T24)</li><li>TAFC</li><li>TAFJ</li><li>T24 Architecture</li><li>System Administration</li><li>Environment Management</li><li>Multi-Instance Configuration</li><li>Performance Tuning</li><li>COB Optimization</li><li>Deployment Automation</li><li>Go-Live Support</li><li>Upgrade Projects</li><li>Disaster Recovery</li><li>High Availability</li></ul><p><strong>Infrastructure &amp; Middleware Experience with:</strong></p><ul><li>IBM WebSphere</li><li>JBoss</li><li>IBM MQ</li><li>Oracle Database</li><li>Microsoft SQL Server</li><li>Linux</li><li>Unix</li></ul><p><strong>Integration Experience</strong></p><ul><li>Web Services</li><li>REST APIs</li><li>SWIFT Integration</li><li>Middleware Integration</li><li>Interface Management</li></ul><p><strong>Preferred Experience</strong></p><ul><li>TAFC to TAFJ Migration</li><li>Cloud-based deployments</li><li>CI/CD pipelines</li><li>Automation scripting</li><li>Banking infrastructure modernization</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Minimum 8 years of experience in Temenos T24. Strong experience in Core Banking implementations. Experience in large-scale banking transformation projects.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary We are seeking an experienced T24 System Architect with deep expertise in Temenos Transact (T24) to design, implement, upgrade, and maintain Core Banking environments.<br> The ideal candidate will lead T24 architecture initiatives, oversee system deployments, optimize performance, and ensure the stability, scalability, and availability of mission-critical banking platforms.<br> The successful candidate should possess strong hands-on experience with TAFC/TAFJ architecture , infrastructure design, environment management, system integration, and production support across the complete implementation lifecycle.<br> Key ResponsibilitiesSystem Architecture Design and maintain scalable, secure, and highly available Temenos T24 system architectures.<br> Define deployment architecture and environment strategies for Development, SIT, UAT, DR, and Production.<br> Lead T24 infrastructure planning, sizing, and capacity management.<br> Ensure high availability, disaster recovery readiness, and business continuity.<br> Implementation &amp; Deployment Lead end-to-end T24 implementation and deployment activities.<br> Plan and execute T24 installation, configuration, upgrades, and migrations.<br> Support TAFC to TAFJ migration projects.<br> Coordinate production deployments and Go-Live activities.<br> Prepare deployment plans and rollback strategies.<br> System Administration Administer Temenos T24 environments.<br> Configure Single Instance and Multi-Instance environments.<br> Monitor system health and availability.<br> Troubleshoot production incidents and system failures.<br> Perform patch management and system upgrades.<br> Performance &amp; Infrastructure Optimize COB performance and batch processing.<br> Perform system performance tuning.<br> Monitor CPU, memory, storage, and application performance.<br> Analyze bottlenecks and recommend infrastructure improvements.<br> Integration Design and support integration between T24 and external systems.<br> Manage Web Services and API connectivity.<br> Support SWIFT integrations.<br> Configure and troubleshoot IBM MQ messaging.<br> Collaborate with middleware teams.<br> Middleware &amp; Database Work with: IBM WebSphere JBoss Enterprise Application Server IBM MQ Oracle Database Microsoft SQL Server Support database connectivity, application servers, and middleware performance.<br> Operating Systems Administer Linux and Unix servers.<br> Manage shell scripts and scheduled jobs.<br> Perform server monitoring and troubleshooting.<br> Project Delivery Support Core Banking implementation projects.<br> Participate in architecture reviews.<br> Prepare technical documentation.<br> Mentor junior T24 engineers and administrators.<br> Collaborate with Infrastructure, Development, Database, Security, and Business teams.<br> Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.<br> Minimum 8 years of experience in Temenos T24.<br> Strong experience in Core Banking implementations.<br> Experience in large-scale banking transformation projects.<br> Required Technical Experience Strong hands-on experience with: Temenos Transact (T24) TAFC TAFJ T24 Architecture System Administration Environment Management Multi-Instance Configuration Performance Tuning COB Optimization Deployment Automation Go-Live Support Upgrade Projects Disaster Recovery High Availability Infrastructure &amp; Middleware Experience with: IBM WebSphere JBoss IBM MQ Oracle Database Microsoft SQL Server Linux Unix Integration Experience Experience in: Web Services REST APIs SWIFT Integration Middleware Integration Interface Management Preferred Experience TAFC to TAFJ Migration Cloud-based deployments CI/CD pipelines Automation scripting Banking infrastructure modernization</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary We are seeking an experienced T24 System Architect with deep expertise in Temenos Transact (T24) to design, implement, upgrade, and maintain Core Banking environments.<br> The ideal candidate will lead T24 architecture initiatives, oversee system deployments, optimize performance, and ensure the stability, scalability, and availability of mission-critical banking platforms.<br> The successful candidate should possess strong hands-on experience with TAFC/TAFJ architecture , infrastructure design, environment management, system integration, and production support across the complete implementation lifecycle.<br> Key ResponsibilitiesSystem Architecture Design and maintain scalable, secure, and highly available Temenos T24 system architectures.<br> Define deployment architecture and environment strategies for Development, SIT, UAT, DR, and Production.<br> Lead T24 infrastructure planning, sizing, and capacity management.<br> Ensure high availability, disaster recovery readiness, and business continuity.<br> Implementation &amp; Deployment Lead end-to-end T24 implementation and deployment activities.<br> Plan and execute T24 installation, configuration, upgrades, and migrations.<br> Support TAFC to TAFJ migration projects.<br> Coordinate production deployments and Go-Live activities.<br> Prepare deployment plans and rollback strategies.<br> System Administration Administer Temenos T24 environments.<br> Configure Single Instance and Multi-Instance environments.<br> Monitor system health and availability.<br> Troubleshoot production incidents and system failures.<br> Perform patch management and system upgrades.<br> Performance &amp; Infrastructure Optimize COB performance and batch processing.<br> Perform system performance tuning.<br> Monitor CPU, memory, storage, and application performance.<br> Analyze bottlenecks and recommend infrastructure improvements.<br> Integration Design and support integration between T24 and external systems.<br> Manage Web Services and API connectivity.<br> Support SWIFT integrations.<br> Configure and troubleshoot IBM MQ messaging.<br> Collaborate with middleware teams.<br> Middleware &amp; Database Work with: IBM WebSphere JBoss Enterprise Application Server IBM MQ Oracle Database Microsoft SQL Server Support database connectivity, application servers, and middleware performance.<br> Operating Systems Administer Linux and Unix servers.<br> Manage shell scripts and scheduled jobs.<br> Perform server monitoring and troubleshooting.<br> Project Delivery Support Core Banking implementation projects.<br> Participate in architecture reviews.<br> Prepare technical documentation.<br> Mentor junior T24 engineers and administrators.<br> Collaborate with Infrastructure, Development, Database, Security, and Business teams.<br> Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.<br> Minimum 8 years of experience in Temenos T24.<br> Strong experience in Core Banking implementations.<br> Experience in large-scale banking transformation projects.<br> Required Technical Experience Strong hands-on experience with: Temenos Transact (T24) TAFC TAFJ T24 Architecture System Administration Environment Management Multi-Instance Configuration Performance Tuning COB Optimization Deployment Automation Go-Live Support Upgrade Projects Disaster Recovery High Availability Infrastructure &amp; Middleware Experience with: IBM WebSphere JBoss IBM MQ Oracle Database Microsoft SQL Server Linux Unix Integration Experience Experience in: Web Services REST APIs SWIFT Integration Middleware Integration Interface Management Preferred Experience TAFC to TAFJ Migration Cloud-based deployments CI/CD pipelines Automation scripting Banking infrastructure modernization</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Assist with installing, configuring, monitoring, and maintaining database management systems.<br><br><ul><li> Monitor database availability, performance, capacity, and overall health.<br></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>We are Sisco Jobs, a recruitment consultancy based in Trichy, Tamil Nadu. We are hiring on behalf of our client for the position of <b>CMM Engineer (Card Merchant Management)</b> in <b>Bahrain</b>. Our client is a reputed organization in the <b>Banking / FinTech</b> sector seeking skilled, motivated professionals. If you meet the requirements below, apply early as positions are limited.<br></p><br>Key Responsibilities<br><ul><li>Manage, configure, support, and troubleshoot the <b>ACI CMM (Card Merchant Management) platform</b> within a banking/payment environment.<br></li><li>Support the complete <b>merchant acquiring lifecycle</b>, including merchant onboarding, configuration, pricing, fee structures, transaction processing, and settlement.<br></li><li>Manage and troubleshoot <b>end-to-end settlement and reconciliation workflows</b> for merchant acquiring transactions.<br></li><li>Develop, optimize, and troubleshoot database components using <b>Oracle Database, SQL, and PL/SQL</b>.<br></li><li>Perform application and operational support activities within <b>Linux/Unix</b> environments.<br></li><li>Integrate merchant acquiring/payment systems with <b>payment switches such as Postilion</b>, core banking platforms such as <b>T24</b>, and middleware systems.<br></li><li>Investigate transaction, settlement, reconciliation, and interface issues across interconnected payment platforms.<br></li><li>Coordinate with banking, payments, infrastructure, database, and integration teams to maintain reliable CMM operations.<br></li></ul>Required Skills<br><ol><li><b>ACI CMM Platform Expertise</b> — Strong hands-on expertise with the ACI Card Merchant Management platform is mandatory.<br></li><li><b>Merchant Acquiring</b> — Strong understanding of POS acquiring lifecycle, merchant onboarding, merchant configuration, pricing, and fee structures.<br></li><li><b>Settlement &amp; Reconciliation</b> — Strong knowledge of end-to-end merchant settlement and reconciliation workflows.<br></li><li><b>Oracle / SQL / PL-SQL</b> — Strong experience querying, troubleshooting, and supporting Oracle-based payment applications.<br></li><li><b>Payment System Integration</b> — Experience integrating payment platforms with Postilion or similar payment switches, T24/core banking systems, and middleware.<br></li></ol>Preferred Skills<br><ul><li>Production support and troubleshooting experience within banking/payment environments.<br></li><li>Strong understanding of payment transaction flows and interface dependencies.<br></li><li>Experience working across merchant acquiring, payment switching, core banking, and settlement systems.<br></li></ul>Work Experience Requirements<br><p>Minimum <b>7+ years of professional experience</b> is required. Candidates should have substantial hands-on experience in the <b>Banking / FinTech and Merchant Acquiring domain</b>, with strong exposure to ACI CMM, settlement workflows, databases, and payment-system integrations.<br></p><br>Education<br><ul><li><b>Minimum:</b> Typical — Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline<br></li><li><b>Preferred:</b> Typical — Relevant postgraduate qualification in IT/Technology<br></li><li><b>Additional:</b> Relevant payments, ACI, Oracle, or banking technology certifications are advantageous<br></li></ul>Contact Number - 9786888866 <br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><strong>Redefining Sustainability | Innovating for the Future | Creating a Lasting Impact</strong></p><p><strong> </strong></p><p><strong>Botanica </strong>is a subsidiary of Red Sea Global and is part of the Red Sea Global Group of companies. We specialize in providing dedicated sustainable greenery across Red Sea Global’ s destinations ensuring careful integration of new species with local flora. </p><p><br></p><p>As a subsidiary, Botanica benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.</p><p><br></p><p>Spanning over 1 million square meters, driving our planet-first approach to sustainability. Since 2020, we have cultivated over 5 million plants, with an ambitious goal of 30 million by 2030, shaping the natural landscapes of The Red Sea &amp; Amaala. With a team of passionate professionals—40% from the local community—and an unwavering commitment to ecological harmony, we are pioneering new global benchmarks in sustainable development.</p><p><strong> </strong></p><p><strong>Why Join Us?</strong></p><ul><li>Sustainability at Scale: Be part of a project that’s transforming landscapes and preserving biodiversity.</li><li>Innovate &amp; Grow: Work with industry experts in a fast-evolving environment.</li><li>Global Recognition: Join a company shaping the future of sustainable tourism and development.</li><li>Work in a Natural Paradise: Contribute to world-class projects in breathtaking locations.</li></ul><p><strong> </strong></p><p><strong>Be the Change. Join the World’s Most Visionary Developer</strong></p><p><br></p><p><strong>Job Purpose:</strong></p><ul><li>Lead Botanica Red Sea's commercial function to grow profitable, contracted revenue across all business lines: plant and tree supply, contract growing, nursery services, horticultural soil, indoor plants and flowers, agricultural consulting, and landscape maintenance services. </li><li>The role owns commercial strategy, pricing, tendering, client contracts and key accounts across two client segments: internal clients within RSG, and external developments. </li><li>It is accountable for ensuring that every commitment made to a client is deliverable by the business units and margin-positive for Botanica.</li></ul><p><br></p><p><strong>Job Responsibilities:</strong></p><p><br></p><p><em>Commercial Strategy &amp; Planning</em></p><ul><li>Develop the 3–5 year commercial strategy and annual revenue plan by business line, clientsegment and destination, aligned with the Botanica business plan and RSG Group priorities.</li><li>Define the product and service portfolio and the pricing architecture for each line (unit rates,lump sum, scheduleof rates, per-m² maintenance rates,per-plant prices).</li><li>Lead market research and competitor benchmarking against nurseries, landscape contractors and facility management (FM) providers; identifynew segments and services.</li><li>Provide the monthly demand forecast (confirmed orders, probable pipeline, renewals) to the PMO for sales and operations planning (S&amp;OP).</li></ul><p><br></p><p><em>Business Development &amp; Tendering</em></p><ul><li>Build and manage the opportunity pipeline across internal RSG clients and external developments, including hotel operators, developers and government entities.</li><li>Chair bid/no-bid reviews; lead tender strategy and the preparation of technical and commercial proposals with input from Production, PMO and Finance.</li><li>Approve cost build-ups and price-to-win jointlywith Finance; ensureno proposal is issued below the approved margin floor withoutOperational General Manager approval.</li><li>Develop strategicpartnerships, distribution channelsand B2B/B2C sales routes for indoor plants, flowers and soil products.</li></ul><p><br></p><p><em>Key Accounts &amp; Client Contracts</em></p><ul><li>Own the client relationship for all key accounts, internal within RSG and external; maintainan account plan, service level agreement (SLA) and periodic performance review for each.</li><li>Lead negotiation, execution and renewal of client contracts; renew recurring maintenance contracts well ahead of expiry, and ensure no service is mobilized without a signed contract or written instruction.</li><li>Manage variations, change orders, extra works, claims and priceadjustments; maintain the client contract register and contract obligations log.</li><li>Run structured client satisfaction surveysand joint site reviews; act on complaints within agreed response times.</li></ul><p><br></p><p><em>Revenue, Billing &amp; Collections </em></p><ul><li>Ensure monthly invoices are backed by verified service evidence (completion certificates, measured quantities, approved timesheets) jointly with Production.</li><li>Own account-level collections with Finance; resolve disputed invoices and protect days sales outstanding (DSO).</li><li>Track sales, revenue and margin against plan; report variances and recovery actions monthly.</li></ul><p><br></p><p><em>Marketing, Brand &amp; Visitor Experience </em></p><ul><li>Lead marketing plans that position Botanica as a trusted supplier of sustainable, high-quality plant material, in line with RSG brand guidelines and the Group Marketing Division.</li><li>Oversee the plant catalogue, sales collateral, digital presence, exhibitions and seasonal campaigns.</li><li>Plan and deliver Botanica tours and visitor experiences for guests, partners and clients.</li></ul><p><br></p><p><em>Leadership &amp; Governance </em></p><ul><li>Build and lead the commercial team (Business Development, Key Accounts, Estimation &amp; Tendering, Contracts, Marketing); set objectives, KPIs and succession plans, including Saudization targets.</li><li>Own commercial policies: pricing approval matrix, credit terms, discount authority and anti-bribery and ethics controls (ISO 37301).</li><li>Deliver the fixed responsibilities of a Department Head (Section 11.1).</li></ul><p><br></p><p><em>Policies, Systems, Processes &amp; Standards</em></p><ul><li>Follow and enforce all relevant Botanica and RSG Group policies, delegation of authority (DoA), processes, standard operating procedures and instructions so that work is carried out in a controlled, auditable and consistent manner.</li></ul><p><br></p><p><em>Safety, Quality &amp; Environment </em></p><ul><li>Apply and champion the safety, quality and environmental management system (ISO 9001, ISO 14001, ISO 45001) and the compliance management system (ISO 37301) to ensure employee safety, legislative compliance, high-quality products and services, and a responsible environmental attitude.</li></ul><p><br></p><p><em>Continuous Improvement </em></p><ul><li>Identify and lead opportunities to improve the department's systems, processes and practices against international best practice, with a focus on cost reduction, productivity improvement and client value.</li></ul><p><br></p><p><strong>Job Requirements:</strong></p><p><br></p><p><strong>Qualification and Experience: </strong></p><ul><li>Bachelor's degree in Business Administration, Marketing, Engineering, Horticulture or Landscape Architecture; MBA or equivalent preferred.</li><li>Minimum 15 years of commercial, business development or contracts experience, of which at least 7 years in a senior leadership role.</li><li>Proven record of winning and managing multi-year service or supply contracts above SAR 20M in landscaping, facility management, nursery, agriculture or hospitality services.</li><li>Experience with large-scale KSA developments, hotel operators or government clients is strongly preferred.</li></ul><p><br></p><p><br></p><p><strong>Skills:</strong></p><ul><li>Contract negotiation, pricing models (unit rate, lump sum, cost-plus) and commercial risk allocation.</li><li>Strong financial acumen: margin analysis, cash flow impact of payment terms, forecasting.</li><li>Key account management, CRM systems and pipeline governance.</li><li>Executive-level communication and presentation; fluent English, Arabic strongly preferred.</li></ul><p><br></p><p><strong>Functional (Technical) Competencies:</strong></p><ul><li>Business Development &amp; Client Relationship Management - Expert</li><li>Commercial Contracting &amp; Pricing Strategy - Expert</li><li>Communication &amp; Stakeholder Engagement - Expert</li><li>Sales Forecasting &amp; Performance Tracking - Advanced</li><li>Market Research &amp; Competitive Analysis - Advanced</li><li>Financial Coordination &amp; Revenue Alignment - Advanced</li><li>Marketing &amp; Outreach - Advanced</li><li>Visitor Experience Planning - Intermediate</li></ul><p><br></p><p><strong>Job Context:</strong></p><ul><li>Botanica is an integrated landscape company with two revenue engines: project-based product sales (plants, trees, soil, indoor plants and flowers) and recurring services (landscape maintenance, nursery management and consulting). </li><li>The role serves internal clients within RSG and external developments, including hotel operators, developers and government entities, and must balance growth with what Production can actually deliver.</li><li>Key commercial risks are concentration on internal RSG clients, price pressure on maintenance renewals, and scope creep where contracted scope and actual service drift apart; the role must name these risks early and price them.</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>General Summary Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia.<br> The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature.<br> Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.<br> The Sales and Leasing Performance Unit (SLPU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organization.<br> At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing teams.<br> The Agency Training Senior Manager serves as the primary training lead and brand ambassador for Qiddiya’s external broker partner network, playing a critical role in enabling the successful go-to-market of Qiddiya’s real estate portfolio.<br> This role is responsible for ensuring that all broker partners are fully equipped with deep, accurate, and up-to-date knowledge of Qiddiya’s developments, districts, and value proposition, as well as the sales and leasing systems, processes, and operational standards required to deliver a consistent and high-quality customer journey.<br> The role contributes directly to broker readiness, customer experience excellence, and ultimately conversion outcomes by building confidence, credibility, and engagement across the broker ecosystem.<br> About the Role / Project Scope Operating within the Qiddiya Real Estate Learn Lab, this role supports the development and deployment of a best-in-class broker enablement program across Residential, Retail, Office, and Land asset classes.<br> The role spans both strategic and operational dimensions, including defining broker training approaches aligned to launch timelines, facilitating large-scale training interventions, and embedding a blended learning model through both in-person and digital channels.<br> The scope also includes continuous collaboration with Programs, Digital Systems, and Learner Experience teams to ensure an integrated learning experience, as well as alignment with Sales and Leasing leadership to reflect evolving commercial priorities, market dynamics, and regulatory requirements in KSA.<br> Key Responsibilities Strategic Responsibilities • Design and execute a comprehensive broker training strategy aligned with Qiddiya’s go-to-market roadmap across Residential, Retail, Office, and Land asset classes, covering all customer segments from luxury to affordable.<br> • Position Qiddiya’s broker training program as a best-in-class enablement experience that builds brand credibility, broker confidence, and market readiness.<br> • Collaborate with Business Unit sales and leasing leadership to identify training priorities based on upcoming project launches, market conditions, and broker engagement strategy.<br> • Stay abreast of KSA real estate market trends, regulatory developments (REGA, Wafi, Ejar, SAMA, FAL, etc.<br>), and industry best practices to ensure training content remains current, relevant, and compliant.<br> • Define and track training effectiveness metrics, including broker readiness scores, assessment outcomes, training volume, engagement levels, training NPS, and post-training conversion trends, to continuously improve program quality and demonstrate business impact.<br> Operational Responsibilities • Deliver high-impact, instructor-led training sessions, workshops, broker onboarding programs, product launch enablement events, refresher sessions, and certification programs for external broker partners, both in-person and virtually.<br> • Coach brokers and agency leaders to position Qiddiya consistently and credibly in market conversations, tailoring the product and project narrative by customer segment and equipping them with practical responses to common buyer and tenant pushbacks.<br> • Develop and adapt Qiddiya-specific training content in collaboration with the Programs team, focusing on: 1) Qiddiya Product &amp; Project Knowledge including Qiddiya Brand Storytelling, 2) Sales and Leasing systems, processes, and operational standards, 3) Regulatory and compliance excellence, including ethical sales &amp; leasing conduct standards and 4) Market intelligence and competitive context (as required to support broker readiness) • Facilitate large-scale training events for diverse broker audiences, including Saudi-based brokers, GCC-based agencies, and international partners, adapting delivery style and content to audience profile and capability level.<br> • Willingness to travel as per business requirements and flexibility to deliver training, based on broker availability and go-to-market milestones.<br> • Coordinate with the Digital Systems team to ensure broker learning journeys are effectively managed on the Qiddiya digital learning platform, supporting a blended learning model with both classroom and digital components available in Arabic and English.<br> • Work with the Learner Experience team to design broker learning pathways, collect feedback, administer assessments, and implement improvements based on learner data and training evaluations.<br> • Manage training logistics including scheduling, venue coordination, materials preparation, and post-training assessments for both local and international broker audiences.<br> • Deliver targeted coaching and microlearning interventions for underperforming brokers, and support performance recovery in line with program standards.<br> • Conduct periodic awareness sessions and training for internal Sales and Leasing teams if required by the business.<br> • Maintain accurate training records, attendance data, and assessment results to support reporting on training volume, broker readiness, and overall program effectiveness.<br> Leadership Responsibilities Broker Engagement and Brand Ambassadorship • Act as the primary face of Qiddiya Real Estate Learn Lab with external broker partners, embodying the professionalism, energy, ambition, and vision of Qiddiya at every training touchpoint.<br> • Build and sustain strong relationships with broker partners at both operational and senior levels, fostering trust, engagement, and long-term commitment to the Qiddiya brand.<br> • Generate excitement and momentum among the broker community through dynamic facilitation, compelling storytelling, and consistent follow-through.<br> • Support large-scale broker engagement events, roadshows, and product launch events as a key facilitator and subject matter expert.<br> • Champion the critical role brokers play in Qiddiya’s real estate sales and leasing success, ensuring they feel valued, informed, and motivated as essential go-to-market partners.<br> • Stay updated on emerging trends in sales training methodology, adult learning principles, and digital learning technologies to enhance the effectiveness of the broker training program.<br> Skills and Attributes required/ desired - Strong facilitation and presentation skills with high-impact delivery style - Minimum 9 years of experience in real estate sales training or enablement - Familiarity with KSA regulatory frameworks (REGA, Wafi, Ejar, SAMA) - Deep understanding of real estate sales and leasing operations - Commercial mindset with ability to link training to business outcomes - Strong stakeholder management and communication skills - Ability to engage, influence, and build credibility with senior leaders and cross-functional internal stakeholders - Strong instructional design awareness, with the ability to translate complex product, process, and regulatory information into practical broker learning experiences - Comfortable delivering both in-person and virtual training to diverse local, GCC, and international audiences - Native Arabic speaker and fluent in English Preferred Background and experience - Real Estate master developer or brokerage sales training experience - Experience with LMS/LXP platforms and blended learning model</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>General Summary Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia.<br> The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature.<br> Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.<br> The Sales and Leasing Performance Unit (SLPU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organization.<br> At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing teams.<br> The Agency Training Senior Manager serves as the primary training lead and brand ambassador for Qiddiya’s external broker partner network, playing a critical role in enabling the successful go-to-market of Qiddiya’s real estate portfolio.<br> This role is responsible for ensuring that all broker partners are fully equipped with deep, accurate, and up-to-date knowledge of Qiddiya’s developments, districts, and value proposition, as well as the sales and leasing systems, processes, and operational standards required to deliver a consistent and high-quality customer journey.<br> The role contributes directly to broker readiness, customer experience excellence, and ultimately conversion outcomes by building confidence, credibility, and engagement across the broker ecosystem.<br> About the Role / Project Scope Operating within the Qiddiya Real Estate Learn Lab, this role supports the development and deployment of a best-in-class broker enablement program across Residential, Retail, Office, and Land asset classes.<br> The role spans both strategic and operational dimensions, including defining broker training approaches aligned to launch timelines, facilitating large-scale training interventions, and embedding a blended learning model through both in-person and digital channels.<br> The scope also includes continuous collaboration with Programs, Digital Systems, and Learner Experience teams to ensure an integrated learning experience, as well as alignment with Sales and Leasing leadership to reflect evolving commercial priorities, market dynamics, and regulatory requirements in KSA.<br> Key Responsibilities Strategic Responsibilities • Design and execute a comprehensive broker training strategy aligned with Qiddiya’s go-to-market roadmap across Residential, Retail, Office, and Land asset classes, covering all customer segments from luxury to affordable.<br> • Position Qiddiya’s broker training program as a best-in-class enablement experience that builds brand credibility, broker confidence, and market readiness.<br> • Collaborate with Business Unit sales and leasing leadership to identify training priorities based on upcoming project launches, market conditions, and broker engagement strategy.<br> • Stay abreast of KSA real estate market trends, regulatory developments (REGA, Wafi, Ejar, SAMA, FAL, etc.<br>), and industry best practices to ensure training content remains current, relevant, and compliant.<br> • Define and track training effectiveness metrics, including broker readiness scores, assessment outcomes, training volume, engagement levels, training NPS, and post-training conversion trends, to continuously improve program quality and demonstrate business impact.<br> Operational Responsibilities • Deliver high-impact, instructor-led training sessions, workshops, broker onboarding programs, product launch enablement events, refresher sessions, and certification programs for external broker partners, both in-person and virtually.<br> • Coach brokers and agency leaders to position Qiddiya consistently and credibly in market conversations, tailoring the product and project narrative by customer segment and equipping them with practical responses to common buyer and tenant pushbacks.<br> • Develop and adapt Qiddiya-specific training content in collaboration with the Programs team, focusing on: 1) Qiddiya Product &amp; Project Knowledge including Qiddiya Brand Storytelling, 2) Sales and Leasing systems, processes, and operational standards, 3) Regulatory and compliance excellence, including ethical sales &amp; leasing conduct standards and 4) Market intelligence and competitive context (as required to support broker readiness) • Facilitate large-scale training events for diverse broker audiences, including Saudi-based brokers, GCC-based agencies, and international partners, adapting delivery style and content to audience profile and capability level.<br> • Willingness to travel as per business requirements and flexibility to deliver training, based on broker availability and go-to-market milestones.<br> • Coordinate with the Digital Systems team to ensure broker learning journeys are effectively managed on the Qiddiya digital learning platform, supporting a blended learning model with both classroom and digital components available in Arabic and English.<br> • Work with the Learner Experience team to design broker learning pathways, collect feedback, administer assessments, and implement improvements based on learner data and training evaluations.<br> • Manage training logistics including scheduling, venue coordination, materials preparation, and post-training assessments for both local and international broker audiences.<br> • Deliver targeted coaching and microlearning interventions for underperforming brokers, and support performance recovery in line with program standards.<br> • Conduct periodic awareness sessions and training for internal Sales and Leasing teams if required by the business.<br> • Maintain accurate training records, attendance data, and assessment results to support reporting on training volume, broker readiness, and overall program effectiveness.<br> Leadership Responsibilities Broker Engagement and Brand Ambassadorship • Act as the primary face of Qiddiya Real Estate Learn Lab with external broker partners, embodying the professionalism, energy, ambition, and vision of Qiddiya at every training touchpoint.<br> • Build and sustain strong relationships with broker partners at both operational and senior levels, fostering trust, engagement, and long-term commitment to the Qiddiya brand.<br> • Generate excitement and momentum among the broker community through dynamic facilitation, compelling storytelling, and consistent follow-through.<br> • Support large-scale broker engagement events, roadshows, and product launch events as a key facilitator and subject matter expert.<br> • Champion the critical role brokers play in Qiddiya’s real estate sales and leasing success, ensuring they feel valued, informed, and motivated as essential go-to-market partners.<br> • Stay updated on emerging trends in sales training methodology, adult learning principles, and digital learning technologies to enhance the effectiveness of the broker training program.<br> Skills and Attributes required/ desired - Strong facilitation and presentation skills with high-impact delivery style - Minimum 9 years of experience in real estate sales training or enablement - Familiarity with KSA regulatory frameworks (REGA, Wafi, Ejar, SAMA) - Deep understanding of real estate sales and leasing operations - Commercial mindset with ability to link training to business outcomes - Strong stakeholder management and communication skills - Ability to engage, influence, and build credibility with senior leaders and cross-functional internal stakeholders - Strong instructional design awareness, with the ability to translate complex product, process, and regulatory information into practical broker learning experiences - Comfortable delivering both in-person and virtual training to diverse local, GCC, and international audiences - Native Arabic speaker and fluent in English Preferred Background and experience - Real Estate master developer or brokerage sales training experience - Experience with LMS/LXP platforms and blended learning model</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're Hiring: Oracle Techno-Functional SME (HR) 3 Positions | 3-Month Contract We're looking for 3 experienced Oracle Techno-Functional SMEs specializing in HR to join a client engagement on a 3-month contract basis. This is an on-site role in Riyadh. Great opportunity for hands-on Oracle experts ready to make immediate impact. Role Overview: As a Techno-Functional SME, you'll bridge the gap between HR business processes and Oracle technical implementation, providing subject matter expertise across configuration, troubleshooting, and database-level support. Key Responsibilities:Provide techno-functional support for Oracle HR modulesPerform hands-on Oracle Database (Oracle DB) work queries, troubleshooting, performance tuningCollaborate with HR and technical teams to resolve issues and optimize processesSupport configuration, testing, and issue resolution across the Oracle HR landscape</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Proven experience as an Oracle Techno-Functional SME in HR/HCMStrong hands-on experience with Oracle Database (SQL, PL/SQL, troubleshooting)Solid understanding of HR business processes within Oracle systemsAbility to work on-site for the full contract durationImmediate or short-notice availability (Already holding IQAMA)</p><p></p></section>

We are looking for a Senior Application Support Engineer - Tier 2 to provide 24/7 production support for critical banking applications and services. The role will be responsible for resolving complex application incidents, leading troubleshooting and Root Cause Analysis (RCA), supporting major incidents, and coordinating with Development, Infrastructure, Database, Middleware, and other technical teams to ensure high availability and stability of banking systems.<br><br>Key Responsibilities<br><br>Provide 24/7 Tier 2 application and production support through rotational shifts and on-call coverage Support business-critical banking applications and ensure high availability and service continuity Lead the troubleshooting and resolution of P1/P2 incidents and major incidents Perform detailed Root Cause Analysis (RCA) and drive permanent corrective actions Monitor application health, performance, availability, and integration status Analyze application, system, database, and middleware logs to identify and resolve issues Troubleshoot issues across Production, UAT, SIT, and Development environments Support application releases, deployments, patches, and configuration changes in accordance with banking change-management procedures Coordinate with Development, Infrastructure, Database, Middleware, Network, Security, and Vendor teams to resolve complex incidents Escalate code-level or unresolved issues to Tier 3 / Development teams with complete technical analysis Ensure incidents and service requests are handled within agreed SLA and ITIL processes Support Major Incident Management and provide timely technical updates to stakeholders Identify recurring incidents and participate in Problem Management activities Maintain technical documentation, support procedures, knowledge articles, and operational runbooks Ensure adherence to banking security, compliance, audit, and operational policies Support production activities and critical business operations outside normal working hours when required Mentor junior support engineers and provide technical guidance to the L2 support team<br><br>Requirements<br><br>Required Skills & Experience<br><br>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field5-8+ years of experience in Application Support, Production Support, or Application Operations Experience working in banking, financial services, or other highly regulated environments Strong experience in L2 application and production support Proven experience working in a 24/7 shift-based production support environment Strong experience handling P1/P2 incidents and Major Incident Management Strong troubleshooting and Root Cause Analysis skills Good knowledge of Linux/Unix and Windows environments Strong SQL and database troubleshooting skills Experience with REST/SOAP APIs and system integrations Good understanding of middleware and application servers Experience with monitoring and observability tools such as Splunk, Dynatrace, App Dynamics, Grafana, or similar Strong understanding of ITIL Incident, Problem, and Change Management Good understanding of security, access control, audit, and compliance requirements in banking environments Strong communication and stakeholder management skills<br><br>Preferred Skills<br><br>Experience supporting Java and/or . NET enterprise applications Knowledge of Microservices and distributed systems Experience with CI/CD, Jenkins, Git, Azure Dev Ops, or similar tools Exposure to Docker/Kubernetes Experience with banking integrations, payment systems, digital channels, or core banking applications ITIL certification is a plus

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Assist with installing, configuring, monitoring, and maintaining database management systems. • Monitor database availability, performance, capacity, and overall health.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>